Service Specialist jobs at Lower Shore Clinic - 152 jobs

You were meant for Hopkins. Johns Hopkins Home Care Group is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential. What Awaits You? * Career growth and development * Diverse and collaborative working environment * Paid Time Off * Affordable and comprehensive benefits package Location: Johns Hopkins Home Care Group, Baltimore, MD Full Time (40 hours)/Evening Shift/Weekends Required Tuesday-Saturday 1:30pm-10pm / Tuesday-Friday 8:30am-5pm Saturday Position Summary: * The Service Specialist II is responsible for performing all tasks related to specific position in a timely manner and meeting or exceeding supervisor's communicated expectations. * Responsible for the delivery and/or pick up of medical equipment, supplies or pharmaceuticals to patients' homes or places of discharge. * Will ensure completion of all applicable paperwork is accurate, legible and meets all regulatory requirements. * Delivers exceptional customer service to all internal & external customers. * Performs distribution service and warehouse duties according to the policies and procedures of Johns Hopkins Pharmaquip. * Maintains a safe work environment, including all aspects of maintaining the fleet vehicles. Minimum Qualifications: Education: * High School Diploma or Equivalent required Experience: * Six (6) months of home care or DME experience preferred. Required Licensure, Certification, etc.: * Current, valid drivers license with no points. Important Notices: * Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position. Salary Range: Minimum 16.34/hour - Maximum 26.94/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

The Service Desk (SD) Team Member's goal is to provide world class customer service to both members and guests, presenting a positive first impression of the club. The SD Team Member is the vital connection to our members and plays an important role in the company's brand promise of “Making People Feel Comfortable” and our core purpose of “Changing Peoples Lives”. The SD Team Member is the smile and face that greets our members and guests, makes them feel special and helps to make their day. The SD's natural friendliness and warmth can be felt over the phone, making members feel confident that Brick Bodies is the right place for them. The SD understands the importance of anticipating member's needs and exceeding their expectations to help create raving fans. The SD is part of a team of many other departments and is under the supervision of the Service Desk Team Leader and Operations Manager. Duties and accountabilities include but are not limited to: Greeting members with a warm smile and by name Greeting all guests with a warm smile and following the guest policy Keeps informed of all policies, procedures and programs Answering phones with proper greeting and taking appropriate messages. Following company's Telephone Inquiry procedure Washing and handing out towels. Collecting balances on past due accounts. Maintaining a tidy service desk area. Operating Point of Sale system. Assisting with club housekeeping, restocking locker room products. Opening and closing the club as needed. Operating our class/appointment schedule system. Greeting and saying good-bye to members and guests. Cleaning duties as assigned by the club leadership team, including but not limited to, cleaning, sanitizing and disinfecting work out equipment, group fitness studios, work stations, locker rooms and restrooms. Because of the fluctuating demands of our Clubs' operations, it may be necessary that each associate performs a multitude of different functions. Therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed that are not included in the above accountability list. Qualifications Previous service-oriented experience is helpful. Current CPR/AED certification. Skills Required: Strong customer service and interpersonal skills. Excellent phone skills. Effective multi-tasking skills. Effective written and verbal communication skills. Ability to follow directions well. Ability to work well unsupervised. Special Characteristics: Positive attitude with the commitment to excellence Ability to work well with people Punctuality Dependability Resourceful, creative, decisive Core Values: Role model the Brick Bodies Core Values Live the Brand Be Tenacious Be a Team Player

Precigen is seeking a highly motivated Regulatory Operations Specialist/Senior Specialist (level determined by candidate experience) to work within our Regulatory Affairs team in Germantown, Maryland.

The Service Desk (SD) Team Members goal is to provide world class customer service to both members and guests, presenting a positive first impression of the club. The SD Team Member is the vital connection to our members and plays an important role in the companys brand promise of Making People Feel Comfortable and our core purpose of Changing Peoples Lives. The SD Team Member is the smile and face that greets our members and guests, makes them feel special and helps to make their day. The SDs natural friendliness and warmth can be felt over the phone, making members feel confident that Brick Bodies is the right place for them. The SD understands the importance of anticipating members needs and exceeding their expectations to help create raving fans. The SD is part of a team of many other departments and is under the supervision of the Service Desk Team Leader and Operations Manager. Duties and accountabilities include but are not limited to: * Greeting members with a warm smile and by name * Greeting all guests with a warm smile and following the guest policy * Keeps informed of all policies, procedures and programs * Answering phones with proper greeting and taking appropriate messages. * Following companys Telephone Inquiry procedure * Washing and handing out towels. * Collecting balances on past due accounts. * Maintaining a tidy service desk area. * Operating Point of Sale system. * Assisting with club housekeeping, restocking locker room products. * Opening and closing the club as needed. * Operating our class/appointment schedule system. * Greeting and saying good-bye to members and guests. * Cleaning duties as assigned by the leadership team, including but not limited to, cleaning, sanitizing and disinfecting workout equipment, group fitness studios, work stations, locker rooms and restrooms. * Because of the fluctuating demands of our Clubs operations, it may be necessary that each associate performs a multitude of different functions. Therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed that are not included in the above accountability list.

About Us: At All Paws Veterinary Center, we believe every pet deserves compassionate, high-quality care - and every client deserves to feel supported by a friendly, knowledgeable team. We're a busy, small-animal practice in Upper Marlboro, MD, with a dedicated staff that values teamwork, positivity, and a great sense of humor. Position Overview: We're looking for an enthusiastic and detail-oriented Customer Service Representative (CSR) to join our front desk team. The CSR is the first friendly face our clients see and a key part of delivering an excellent client experience. The ideal candidate thrives in a fast-paced environment, communicates clearly, and loves both people and pets. Key Responsibilities: Greet clients and their pets with warmth and professionalism Answer phone calls, schedule appointments, and manage client communications Check clients in and out for appointments and procedures Process payments and maintain accurate records Support the medical team by coordinating client needs and ensuring smooth workflow Maintain a clean, welcoming reception area Qualifications: Previous customer service or veterinary experience preferred (but not required) Excellent communication and multitasking skills Friendly, empathetic, and calm under pressure Comfort with computers and scheduling software A genuine love for animals and commitment to client care What We Offer: Competitive hourly pay Health, dental, and vision insurance options Paid time off and holidays Staff pet care discounts Opportunities for growth within a supportive, team-oriented environment If you're passionate about helping pets and people, and you thrive in a collaborative, upbeat setting - we'd love to meet you! At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Under direct supervision, is responsible for the daily shift to shift activities of the Sterile Processing Department. Education High School; AA Degree preferred. Completion of Central Sterile Processing Program Experience CS Technician or Instrumentation experience. Minimum of 2 years Skills * Organizational in order to coordinate and prioritize work. * Advanced analytical ability to identify and perform minor repairs on instrumentation. * Ability to work in a fast paced and stressful environment where incumbents need to be able to respond rapidly and efficiently to request/needs of surgical team, as well as, to changes in the O.R. schedule and Nursing Units requests. * Computer and application software skills. * Have professional and effective communication skills. * Proficient in Excel, Word and EMR systems Licensures, Certifications * Certification in Central Sterile Technician (CRCST). * Certified in Instrumentation Specialty (CIS). Physical Requirements * Ability to walk and stand for up to eighty percent (80%) of work time. Frequent hand washing. Ability to concentrate and pay close attention to detail for up to eighty percent (80%) of work time. Ability to push, pull, or lift heavy instruments up to 40 pounds up to eighty (80%) percent of work time. Working Conditions * Works in areas with considerable noise from sterilizers and other equipment eighty (80%) percent of work time. * Exposed to water, detergents, and disinfectants up to fifty (50%) percent of wok time. * Exposed to potential health hazards and physical hazards from contaminated instruments, sterilizing solutions, and high pressure steam for up to eighty (80%) percent of work time. Conditions of Employment Must maintain own individual record for proper completion/accrual of Continuing Education Credits based on National expectations Principal Duties and Responsibilities: * Assembles and sterilizes instrument sets, endoscopes, treatment trays, and miscellaneous goods according to department standards * Appropriately selects and prepares packaging material. Labels, initials, and dates all prepared packages. * Operates, checks, cleans, and troubleshoots equipment. Performs chemical, mechanical, and biological monitoring. Accurately documents all required information on sterilization records. * Accurately picks all supplies, instruments and equipment according to the correct surgeon's preference card for posted, add on and emergency cases. Accurately restocks specialty carts for nursing units according to pick sheet. * Delivers supplies and case carts to the operating room in a timely fashion. Dispatches telephone calls for the operating room for urgent supply needs' requests assistance when necessary. * Assists specialists 3 with maintaining and updating par levels of all instrument sets, trays, and processed goods and trouble shoots problems. Maintains inventory of count sheets for instrument sets. * Ensures timely completion of the workload and consistently meets case cart delivery times and changing needs of surgical cases. * Properly stores all instrumentation and supplies and rotates stock according to policy and procedure. Maintains all specialty instrumentation equipment, loaner sets and scopes. * Assists in maintaining cleanliness of unit in accordance with Infection Control standards. * Able to identify process improvement opportunities and work to address process and workflow issues that impeded availability of needed instrumentation and supplies * Responsible for maintaining own individual record for proper completion/accrual of Continuing Education Credits (CEU's) based on National expectations. These accruals are then to be reported to Department Manager. * Ability to step in as a lead tech role in an absence and assume responsibility. * Oversees proper handling and care of contaminated instruments and supplies during and after the surgical procedures utilizing appropriate environmental controls as needed. Offers recommendations to Educator or management for improvement. * Maintains knowledge of proper techniques for infection control. Monitors all personnel for compliance with aseptic techniques and safety standards in assigned areas. * Participates and assists in the implementation of the Performance Improvement Program. * Participates in and makes suggestions for Departmental Project management. This includes organization, labeling, construction, and other projects undertaken by the department. All roles must demonstrate GBMC Values: Respect I will treat everyone with courtesy. I will foster a healing environment. * Treats others with fairness, kindness, and respect for personal dignity and privacy * Listens and responds appropriately to others' needs, feelings, and capabilities Excellence I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others. * Meets and/or exceeds customer expectations * Actively pursues learning and self-development * Pays attention to detail; follows through Accountability I will be professional in the way I act, look and speak. I will take ownership to solve problems. * Sets a positive, professional example for others * Takes ownership of problems and does what is needed to solve them * Appropriately plans and utilizes required resources for various job duties * Reports to work regularly and on time Teamwork I will be engaged and collaborative. I will keep people informed. * Works cooperatively and collaboratively with others for the success of the team * Addresses and resolves conflict in a positive way * Seeks out the ideas of others to reach the best solutions * Acknowledges and celebrates the contribution of others Ethical Behavior I will always act with honesty and integrity. I will protect the patient. * Demonstrates honesty, integrity and good judgment * Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers Results I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals. * Embraces change and improvement in the work environment * Continuously seeks to improve the quality of products/services * Displays flexibility in dealing with new situations or obstacles * Achieves results on time by focusing on priorities and manages time efficiently Pay Range $19.92 - $29.87 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Under direct supervision, cares, handles and stores instruments, supplies and equipment necessary for surgery and processed goods for redistribution throughout the Medical Center. Assists Sterile Processing Specialists with various team lead duties, such as maintaining competencies. Education Completion of Central Sterile Processing Program. High School or GED. Experience CS Technician or instrumentation experience Skills * Advanced analytical ability to identify and perform minor repairs on instrumentation. * Ability to work in a fast paced and stressful environment where incumbents need to be able to respond rapidly and efficiently to request/needs of surgical team, as well as, to changes in the O.R. schedule and Nursing Units requests. * Organizational skills. Licensures, Certifications * Certification in Central Sterile Technician (CRCST). Physical Requirements Ability to walk and stand for up to eighty percent (80%) of work time. Frequent hand washing. Ability to concentrate and pay close attention to detail for up to eighty percent (80%) of work time. Ability to push, pull, or lift heavy instruments up to 40 pounds up to eighty (80%) percent of work time. Working Conditions Works in clean and dirty areas. Is moderately exposed to heat. Works in areas with considerable noise from sterilizers and other equipment fifty (50%) percent of work time. Exposed to water and detergents up to fifty (50%) percent of work time. Exposed to potential health hazards and physical hazards from contaminated instruments and other sharp objects up to (50%) of work time. Conditions of Employment Must maintain own individual record for proper completion/accrual of Continuing Education Credits based on National expectations Physical Requirements Ability to walk and stand for up to eighty percent (80%) of work time. Frequent hand washing. Ability to concentrate and pay close attention to detail for up to eighty percent (80%) of work time. Ability to push, pull, or lift heavy instruments up to 30 pounds up to eighty (80%) percent of work time. Working Conditions Works in clean and dirty areas. Is moderately exposed to heat. Works in areas with considerable noise from sterilizers and other equipment fifty (50%) percent of work time. Exposed to water and detergents up to fifty (50%) percent of work time. Exposed to potential health hazards and physical hazards from contaminated instruments and other sharp objects up to (50%) of work time. Principal Duties and Responsibilities: * Decontaminates, disassembles, inspects and lubricates when appropriate all instrumentation, scopes and equipment according to hospital policy. * Assembles and sterilizes instrument sets, endoscopes, treatment trays, and miscellaneous goods according to department standards * Appropriately selects and prepares packaging material. Labels, initials, and dates all prepared packages. * Operates, checks, cleans, and troubleshoots equipment. Performs chemical, mechanical, and biological monitoring. Accurately documents all required information on sterilization records. * Accurately picks all supplies, instruments and equipment according to the correct surgeon's preference card for posted, add on and emergency cases. Accurately restocks specialty carts for nursing units according to pick sheet. * Delivers supplies and case carts to the operating room in a timely fashion. Dispatches telephone calls for the operating room for urgent supply needs' requests assistance when necessary. * Assists specialists with maintaining and updating par levels of all instrument sets, trays, and processed goods and trouble shoots problems. Maintains inventory of count sheets for instrument sets. * May stand in as lead in the absence of a Specialist II * Maintains productivity, set utilization/location by utilizing the SPM System. * Properly stores all instrumentation and supplies and rotates stock according to policy and procedure. Maintains all specialty instrumentation equipment, loaner sets and scopes. * Assists in maintaining cleanliness of unit in accordance with Infection Control standards. * Able to identify process improvement opportunities and work to address process and workflow issues that impeded availability of needed instrumentation and supplies * Responsible for maintaining own individual record for proper completion/accrual of Continuing Education Credits (CEU's) based on National expectations. These accruals are then to be reported to Department Manager. * Responsible for scheduling staff to complete mandatory net learning and unit based competencies. Also maintains these records on the unit. All roles must demonstrate GBMC Values: Respect I will treat everyone with courtesy. I will foster a healing environment. * Treats others with fairness, kindness, and respect for personal dignity and privacy * Listens and responds appropriately to others' needs, feelings, and capabilities Excellence I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others. * Meets and/or exceeds customer expectations * Actively pursues learning and self-development * Pays attention to detail; follows through Accountability I will be professional in the way I act, look and speak. I will take ownership to solve problems. * Sets a positive, professional example for others * Takes ownership of problems and does what is needed to solve them * Appropriately plans and utilizes required resources for various job duties * Reports to work regularly and on time Teamwork I will be engaged and collaborative. I will keep people informed. * Works cooperatively and collaboratively with others for the success of the team * Addresses and resolves conflict in a positive way * Seeks out the ideas of others to reach the best solutions * Acknowledges and celebrates the contribution of others Ethical Behavior I will always act with honesty and integrity. I will protect the patient. * Demonstrates honesty, integrity and good judgment * Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers Results I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals. * Embraces change and improvement in the work environment * Continuously seeks to improve the quality of products/services * Displays flexibility in dealing with new situations or obstacles * Achieves results on time by focusing on priorities and manages time efficiently Pay Range $17.64 - $27.48 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Job DescriptionDescription: Join Northern Pharmacy, a trusted name in healthcare for over 80 years, as a Medical Equipment Customer Service and Billing Supervisor. In this role, you'll lead a dedicated team of customer service representatives and product specialists to provide essential medical equipment services to our valued community. With your expertise in DME billing, insurance, and customer service, you'll ensure that our customers receive excellent, compassionate support and accessible healthcare solutions. We're looking for an energetic and outgoing individual who can maintain a positive attitude and provide compassionate care to every client, even during high-volume periods. Patience, calmness, and organizational skills are key attributes we seek in potential candidates. We're excited to offer sign-on bonuses to successful candidates who join our team! About Us Northern Pharmacy has been serving our community for eight decades, committed to delivering personalized, high-quality healthcare products and services. As part of our team, you'll be integral to our mission, helping customers receive the medical equipment and support they need with efficiency and care. Requirements: Lead and manage the Customer Service and Product Specialist teams, ensuring team members are trained in DME products and insurance requirements. Oversee the daily operations of the Medical Equipment Division, providing seamless service, compliance, and collaboration with other departments. Develop and maintain a positive team environment focused on accountability and exceptional service. Facilitate quality customer interactions, managing escalated customer service and billing issues as needed. Drive productivity, efficiency, and profitability through effective strategies and ongoing improvements. Recruit, train, and evaluate team performance to maintain high standards. Ensure adherence to policies, regulatory compliance, and accurate billing processes. Collaborate with marketing, billing, purchasing, warehouse, and leadership to support new programs and initiatives. Requirements Minimum of 3 years of experience in medical insurance billing within the durable medical equipment industry. 5 years of supervisory experience with a focus on team performance and goals. At least 1 year of customer service experience. Knowledge of DMEPOS products, billing to insurance, and insurance regulations. Ability to multitask and manage a diverse team. Positive attitude with strong customer service and problem-solving skills. Bachelor's Degree preferred; experience with an aging population is a plus. Knowledge of Brightree Software preferred. Proof of vaccination required. Why Join Us? We offer competitive incentives, a sign-on bonus for new hires, immediate growth opportunities, and the chance to be part of a dedicated team at a trusted, long-standing pharmacy. Physical Demands: While performing the duties of this job, you are regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. You must frequently lift and/or move items over 50 pounds.

Summary/Objective Provide various services such as wheelchair, security and porter services. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Agent must be in communication with the supervisor on duty at all times. Will review the daily manning and assignment for the day. 2. Provide wheelchair services (taking the wheelchair to assigned door and wait for passenger) ensuring that all security procedures are met. Agent will take passenger through customs and baggage claim to the curb only. Agent will not take passenger past curb into parking lot. When finished, agent must call supervisor and return wheelchair to its initial position. 3. Provide security at different areas (only in the stations where the services are provided). 1. Checkpoint- Greeting passengers as they form a line, check each passenger's boarding pass, ensuring that the correct cities appear, as well as checking for priority classes, time of flight, and ensuring that the gate is correct. Agent must also check that each passenger is carrying the appropriate amount of baggage per the airline. Agent must ensure that any airport employee passing the checkpoint must show a valid ID. 2. Security at bag room. Ensure that all bags coming from the belt has a valid sticker. Employee will remove sticker and place it on the control sheet. The bags will then be place onto a cart (by a contracted company, not the employee). Employees must ensure that all bags are accounted for. 3. Security at the assigned gate. Employee will enter the secure area of the jet bridge using their employee ID and stand by the door of the airplane and constantly watch both doors to ensure that no person without a valid airport ID enters the jet bridge or airplane. Employee will also X count each cleaner and scan them with the security wand. Employee will fill out a form detailing the cleaner count, arrival time of airplane and airplane pushback time. 4. Security at the ramp for the assigned airline. Employee will receive baggage cart from bag room, counting each bag as they are placed onto the airplane. Agent must ensure that there are no questionable items placed onto the airplane, and that all bags are accounted for. Agents must also ensure that no person (besides ramp workers) are allowed past the airplane perimeter. 4. Porters will stand behind the airline counter awaiting baggage. They will aid the passenger service agent or airline employees in weighing the bags, adding a bag tag, and placing bags onto the baggage belt. Will make sure no bags are left behind at the counter. 5. Prevents losses and damage by reporting irregularities Competencies 1. Teamwork Orientation 2. Stress Management 3. Ethical Conduct 4. Good Communication 5. Customer Service Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates at an airport setting and/or outside weather conditions. Physical Demands This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Requires bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds. Position Type and Expected Hours of Work This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7). Travel No travel is expected for this position. Required Education and Experience 1. High school diploma or GED. Additional Eligibility Qualifications 1. Must exhibit exceptional customer service and communication skills, both verbal and written 2. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test 3. Must be able to read, write and speak English and/or Spanish. 4. Maintain a relationship with both employees and clients 5. Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines 6. Must be able to read and understand all operating and airport procedures and instructions. 7. Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment) Security Clearance (if applicable) Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summary/Objective Provide various services such as wheelchair, security and porter services. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Agent must be in communication with the supervisor on duty at all times. Will review the daily manning and assignment for the day. 2. Provide wheelchair services (taking the wheelchair to assigned door and wait for passenger) ensuring that all security procedures are met. Agent will take passenger through customs and baggage claim to the curb only. Agent will not take passenger past curb into parking lot. When finished, agent must call supervisor and return wheelchair to its initial position. 3. Provide security at different areas (only in the stations where the services are provided). 1. Checkpoint- Greeting passengers as they form a line, check each passenger's boarding pass, ensuring that the correct cities appear, as well as checking for priority classes, time of flight, and ensuring that the gate is correct. Agent must also check that each passenger is carrying the appropriate amount of baggage per the airline. Agent must ensure that any airport employee passing the checkpoint must show a valid ID. 2. Security at bag room. Ensure that all bags coming from the belt has a valid sticker. Employee will remove sticker and place it on the control sheet. The bags will then be place onto a cart (by a contracted company, not the employee). Employees must ensure that all bags are accounted for. 3. Security at the assigned gate. Employee will enter the secure area of the jet bridge using their employee ID and stand by the door of the airplane and constantly watch both doors to ensure that no person without a valid airport ID enters the jet bridge or airplane. Employee will also X count each cleaner and scan them with the security wand. Employee will fill out a form detailing the cleaner count, arrival time of airplane and airplane pushback time. 4. Security at the ramp for the assigned airline. Employee will receive baggage cart from bag room, counting each bag as they are placed onto the airplane. Agent must ensure that there are no questionable items placed onto the airplane, and that all bags are accounted for. Agents must also ensure that no person (besides ramp workers) are allowed past the airplane perimeter. 4. Porters will stand behind the airline counter awaiting baggage. They will aid the passenger service agent or airline employees in weighing the bags, adding a bag tag, and placing bags onto the baggage belt. Will make sure no bags are left behind at the counter. 5. Prevents losses and damage by reporting irregularities Competencies 1. Teamwork Orientation 2. Stress Management 3. Ethical Conduct 4. Good Communication 5. Customer Service Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates at an airport setting and/or outside weather conditions. Physical Demands This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Requires bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds. Position Type and Expected Hours of Work This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7). Travel No travel is expected for this position. Required Education and Experience 1. High school diploma or GED. Additional Eligibility Qualifications 1. Must exhibit exceptional customer service and communication skills, both verbal and written 2. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test 3. Must be able to read, write and speak English and/or Spanish. 4. Maintain a relationship with both employees and clients 5. Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines 6. Must be able to read and understand all operating and airport procedures and instructions. 7. Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment) Security Clearance (if applicable) Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Our Overnight Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. Beyond greeting and directing members, guests, and staff upon entry, they serve as representatives of our gym's commitment to exceptional service. The Overnight Service Associate will handle member inquiries and requests, offering knowledgeable assistance, and ensuring every individual feels valued and supported in their fitness journey. While these responsibilities encompass a broad spectrum, our Overnight Associate's remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management. Position Purpose: Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Responsibilities: Greet members and guests with a friendly and professional attitude Provide information about gym services, programs, and membership options. Address member inquiries, concerns, and complaints promptly and professionally. Check-in members and guests using the gym's management system. Oversee and manage check-in alerts and notifications. Ensure the front desk area is clean, organized, and stocked with necessary supplies. Process payments for memberships, classes, and retail items. Follow safety protocols and procedures to ensure the well-being of all gym members and staff. Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance. Complete gym walks to rack weights, pick up trash, and complete bathroom and locker room checks. Qualifications: Previous experience in customer service or front desk role. Experience or strong interest in the fitness industry is a plus Excellent interpersonal skills with a customer-focused attitude. Ability to multitask and handle a fast-paced environment. Proficiency in MS Office and familiarity with gym management software. Strong organizational and problem-solving skills. Must be able to work overnight hours - 10pm - 6am but may vary on business needs. And, of course, someone who embraces our Core Values! Requirements: CPR certification required within 30 days of hire. Must attend all mandatory company trainings withing 30 days of employment. Follow all current company policies and standard operating procedures, which may be updated or changed over time. Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public Ability to bend routinely and repetitively to lift more than 40 lbs. Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system. Hourly Pay Range $14 - $15 USD Benefits and Perks: A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and plus one family member. Discounted Personal Training, and merchandise - including supplements. Employee referral program. Daily Pay offered - access your funds before payday. Competitive pay plus vacation, holiday, and sick pay.* Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!* 401(k) + Company matching!* Personal education growth options with Sophia Learning. * Based on eligibility of tenure and full-time vs. part-time employment. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, click HERE. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here . We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.

Join Northern Pharmacy, a trusted name in healthcare for over 80 years, as a Medical Equipment Customer Service and Billing Supervisor. In this role, you'll lead a dedicated team of customer service representatives and product specialists to provide essential medical equipment services to our valued community. With your expertise in DME billing, insurance, and customer service, you'll ensure that our customers receive excellent, compassionate support and accessible healthcare solutions. We're looking for an energetic and outgoing individual who can maintain a positive attitude and provide compassionate care to every client, even during high-volume periods. Patience, calmness, and organizational skills are key attributes we seek in potential candidates. We're excited to offer sign-on bonuses to successful candidates who join our team! About Us Northern Pharmacy has been serving our community for eight decades, committed to delivering personalized, high-quality healthcare products and services. As part of our team, you'll be integral to our mission, helping customers receive the medical equipment and support they need with efficiency and care. Requirements Lead and manage the Customer Service and Product Specialist teams, ensuring team members are trained in DME products and insurance requirements. Oversee the daily operations of the Medical Equipment Division, providing seamless service, compliance, and collaboration with other departments. Develop and maintain a positive team environment focused on accountability and exceptional service. Facilitate quality customer interactions, managing escalated customer service and billing issues as needed. Drive productivity, efficiency, and profitability through effective strategies and ongoing improvements. Recruit, train, and evaluate team performance to maintain high standards. Ensure adherence to policies, regulatory compliance, and accurate billing processes. Collaborate with marketing, billing, purchasing, warehouse, and leadership to support new programs and initiatives. Requirements Minimum of 3 years of experience in medical insurance billing within the durable medical equipment industry. 5 years of supervisory experience with a focus on team performance and goals. At least 1 year of customer service experience. Knowledge of DMEPOS products, billing to insurance, and insurance regulations. Ability to multitask and manage a diverse team. Positive attitude with strong customer service and problem-solving skills. Bachelor's Degree preferred; experience with an aging population is a plus. Knowledge of Brightree Software preferred. Proof of vaccination required. Why Join Us? We offer competitive incentives, a sign-on bonus for new hires, immediate growth opportunities, and the chance to be part of a dedicated team at a trusted, long-standing pharmacy. Physical Demands: While performing the duties of this job, you are regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. You must frequently lift and/or move items over 50 pounds.

Job Description Environmental Services Associate PRN **Pay Rate up to $18/hour** Our mission is to "Touch People's Lives", and to us, it is more than a mission, it is a way of life! At Brooke Grove Retirement Village (part of Brooke Grove Foundation), we understand that all of us touch the lives of those we encounter, and we strive to make sure that impact is positive and uplifting. As a result, the people who live and work here are happy; and it shows! We welcome all and cherish diversity among our residents and staff, embracing those of all backgrounds, beliefs, and cultures. Our employees live out our mission each and every day. We are committed to providing care and services that enrich the lives of our residents and employees. Brooke Grove Retirement Village offers competitive salaries and benefits along with quality training and educational opportunities to include: Two comprehensive Medical coverage plans, as well as Dental and Vision Life Insurance Voluntary Life Insurance, Short and Long-Term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, and Cancer Indemnity Insurance Flexible Spending Accounts 403(b) Retirement Plan Paid Sick, Vacation, and Holiday Time Direct Deposit Tuition Reimbursement Responsibilities of an Environmental Services Associate: Responsible for daily assigned area of duty, which may include any occupied and discharge/transfer cleaning of patient rooms or patient areas, the cleaning and disinfection of resident homes, the cleaning of medical equipment as assigned, support in laundry/linen services, and any other common areas of assignment. Performs duties while demonstrating working knowledge of the health care cleaning and disinfecting principles and requirements, proper and safe chemical use, equipment handling, and labor saving products for all items within the healthcare environment for which tasked with servicing. Adheres to all organization safety, risk management and infection control guidelines and standards while promoting a culture of safety. Actively participates in departmental performance improvement initiatives, including but not limited to initiatives to improve patient experience and cleanliness metrics. Maintains cleaning cart(s), supplies and equipment evidence by properly stocking and restocking environmental services cart in a neat and orderly fashion. Removes waste and transports to appropriate disposal area while identifying proper waste streams handling (i.e. regulated medical, recycle, solid, and hazardous). Follows all infection prevention practices (i.e. proper cleaning and disinfection protocols and process, hand hygiene, standard & isolation precautions, as well as proper donning of personal protective equipment (PPE). Recognizes and adheres to patient privacy requirements (HIPPA). Requirements of an Environmental Services Associate: High school diploma or GED preferred. Health care support services and/or environmental services, hospitality or related field preferred. Can demonstrate effective use of computers and/or mobile devices for daily job performance activities. Ability to read/write English at 6th - 9th grade level preferred. Respectfully listens to viewpoints and ideas of others. Ability to communicate orally or in writing openly and candidly, creates an environment where co-workers and team members reciprocate in kind. Brooke Grove Foundation is an Equal Opportunity Employer and does not discriminate in admissions, employment, contracting with consultants or acceptance of volunteers on the basis of race, color, religion, sex, handicap, sexual orientation, or national origin.

Department: Practice Operations Reports To: Client Services Manager FLSA Status: Non-Exempt Supervisor: No Leadership Level: Individual Contributor Job Function: Essential On-Site The Client Service Representative provides customer service to clients, staff and visitors through administrative support in various capacities. This role accurately and efficiently manages confidential information in multiple databases and systems to support clients through every stage of their visit at Health Care for the Homeless. This role reports directly to a manager within Practice Operations. Spanish is required for this position and those who are bilingual will receive a $4,000 bonus! Key Role Responsibilities Greets clients and visitors upon arrival to the clinic and appropriately route them to the correct staff member; utilizing appointment systems, registration staff and triage protocols Manages the intake of clients into the practice in a friendly and service-oriented manner; registers and assist clients with completing baseline information. Ensuring client chart is complete of all required information such as, verification of patient demographics and payer coverage. Helps with completing consents and verifying insurance status, including updating PCP, EVS and updating insurance databases. Manages the client discharge process which may include processing internal and external referrals, informing clients of their referral information, scheduling follow-up appointments, and distributing tokens. Schedule appointments for clients across multiple disciplines via in-person requests or telephone calls. Document all activities in the EMR to ensure proper preparation of medical record and billing information prior to the time of appointment. Supports other members of the clinic team to ensure smooth client workflow and excellent customer service. Takes phone calls in accordance with the policy and service expectations for those clients on the phone as well as those in the clinic; provides telephone triage; disseminates messages appropriately utilizing available technology as appropriate; prioritizes calls appropriately and timely. Process release of information requests; receive and distribute PHI in accordance with agency protocols aadhering to HIPAA and patient confidentiality requirements. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Comply with rules, regulations, policies, and procedures of all applicable agency, local, state, federal and regulatory bodies. Takes personal responsibility for the neat appearance of their work space and the reception area, assuring each area represents the agency in a positive manner. Performs other duties within the scope of client service representative as assigned Formal Education and Training High School Diploma or GED required Experience One year of experience in Customer Service required Fluent Spanish skills as graded by an exam given before the offer letter Experience working with people who are experiencing homelessness or from low-income backgrounds Experience working with computers and databases, preferably medical or insurance systems Skills Excellent customer service, with ability to clearly communicate verbally and in writing Must be able to maintain confidentiality in all circumstances Must be able to remain calm in highly inflammatory circumstances, providing and taking clear direction and maintaining a respectful demeanor Security or de-escalation training preferred High level of motivation, initiative and responsibility Able to work with interdisciplinary teams Able to cope with interruptions, be flexible and be a team player Why Join Us? Be part of a mission-driven team committed to racial equity, social justice, and community wellness. Work in a dynamic, people-first organization that centers compassion, authenticity, and hope. Receive training and support to grow in your advocacy and peer work. Help shape the future of housing and recovery services in Baltimore. Read more about the people we serve here: ********************************* Join us in advancing health equity and delivering exceptional care to our community's most underserved populations. Apply today to be a part of something bigger. Health Care for the Homeless is an equal opportunity employer. Notice to Applicants Health Care for the Homeless participates in E-Verify . All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States. We use the E-Verify system to confirm employment eligibility in accordance with federal law.

The Johns Hopkins Hospital is a world-renowned leader in patient care, serving the greater Baltimore community and patients from all across the globe. Our friendly and knowledgeable staff teams provide support throughout our many specialty departments and centers, from primary visits to emergency care. What Awaits You? Career growth and development Tuition Assistance Diverse and collaborative working environment Affordable and comprehensive benefits package General Summary: Under the general direction of the Director, Sterile Processing and the area Manager, Sterile Processing, performs specialized duties to ensure the effective running of a Sterile Processing Department. These duties may include staff educator, department quality assurance coordinator, or service coordinator. For each given role, the Sterile Processing Coordinator shall be certified in sterile processing and have expert knowledge of the functions, processes and equipment involved in sterile processing. Is proficient in the technical and quality performance metrics. Performs QA audits, educates staff, and/or serves as a departmental liaison to other hospital departments such as ambulatory services. endoscopy, perioperative services, invasive cardiology, and other similar services. Minimum Qualifications: A minimum of a High School diploma or GED Minimum three (3) years instrument processing experience required with a college degree (associates or higher) or eight (8) - ten (10) years sterile processing experience. CBSPD (Certification Board for Sterile Processing and Distribution) or Healthcare Sterile Processing Association (HSPA) or IAHCSMM (International Association of Healthcare Central Service Materials Management) certification, CRCST or CBSPD certification Salary Range: Minimum 27.97/hour - Maximum 46.18/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins! Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Office Based Patient Service Specialist (PSS) Job Summary: The Patient Services Specialist (PSS) is part of a cross-trained team that performs the following processes necessary for efficient operational function of a health center: pre-registration, registration, appointment confirmation, scheduling, and answer inbound phone calls. The position is responsible for greeting the patient and providing quality customer service. Receives co-payments and gives appropriate receipts to patients, and records payments in practice management system. Verifies insurance information, assists with enrollment in sliding fee and other benefit products. Scans patient related documents to electronic health record (EHR). This is a non-exempt, full-time position in pay grade 1 with the pay range of $16.17 - $19.41. The Patient Service Specialist reports directly to the Practice Manager and/or Operations Director. Required Skills/Abilities: Must be proficient with technology and computer skills including Microsoft software. Must have basic math skills. The ability to handle cash and accurately complete bank deposit slips. Medical or dental terminology a plus. Education and Experience: High school diploma or equivalent Previous customer service experience Preferred experience in various medical settings to include medical, dental, or behavioral health. Working Conditions and Physical Requirements: Primarily office-based work Travel to various sites required Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Duties/Responsibilities: Customer Service Greets patients in a professional manner as they enter the health center. Demonstrates AIDET with all patients, guests, and staff interactions. Consistently answers calls within 3rd ring. Always follows established procedures for handling patient calls and visits. Communicates with patients in a professional manner on the telephone. Notifies Triage Registered Nurse of all emergent patient phone calls as per triage policy. Adheres to and models CCHS Standards of Behavior Works with the clinical staff to coordinate patient flow Keeps patients informed of wait times. Addresses patient concerns with site-based leadership in a timely and responsive manner. Always maintain patient confidentiality. Appointment scheduling Accurately and thoroughly schedule patients according to schedule templates and scheduling guidelines. Informs patients of past due balances, copays, and sliding fee renewal dates when scheduling appointments. Actively manages appointment waitlist. Strives to meet a first call resolution with inbound patient calls. Perform confirmation calls per the appointment reminder procedure. Documents no show and cancel status in the practice management system. Sends no show letters and tracks no show occurrences. Manages same day requests in coordination with clinical team. Follows dental emergency walk in procedure. Reschedules patient appointments as needed. Monitors schedule requests and tickler system for needed appointments. Effectively troubleshoot errors in schedule with site-based leadership. Proactively monitors schedules for provider PAL and meetings that will require appointment rescheduling. Troubleshoots online portal scheduling errors. End of day review verifying all appointments are checked out or documented as no show. Prints the next day schedules for each provider daily. Registration Utilizes 3rd party registration system to update demographic data. For patients unable to use electronic system, will enter and edit appropriate demographic data on patients accurately. Verify demographics, contact numbers, and emergency contacts at every visit. Verifies insurance eligibility and frequencies at every visit per established procedure for all scheduled patients. Appropriate completion of noncovered forms for noncovered services, in accordance with insurance coverage. Ensures sliding fee applications are offered to every patient and updated annually. Determines patient's eligibility with the sliding scale and verifies proof of income consistent with current policies. Ensures all registration forms are completed during first appointment and verified at every visit and signatures are obtained annually Ensures all insurance information is verified at every visit For new patients, verifies that all required forms are completed prior to registration. For established patients, ensures all registration forms are updated and signed annually. Verifies and updates VFC status. Updates patient's preferred pharmacy. Converts patients reaching the age of majority to their own guarantor. Payment Collection Receives copayments, self-payments, and gives appropriate receipts Keeps money secure and balanced in locked cash drawer. All monies collected are reconciled daily and placed in the safe at the end of day. Financial Operations Assists patients with billing issues, working with CCHS billing department. End of day review performed in practice management system including collections and cash reconciliation. Performs Other Duties as Required Keeps electronic health record (EHR) buckets current, reviewing at least daily. Takes initiative to solve problems, prioritizes effectively, and recommends improvements to site-based leadership. Traveling to other CCHS locations to provide coverage as needed. Consistently displays professionalism during interaction with CCHS customers, staff, and clinicians. Attends and engages in weekly huddles, monthly site meetings, department meetings, and all staff meetings as required. Maintains inventory of office supplies by communicating low stock to designated person. Ensures the front desk area and patient waiting areas are neat and presentable to assure safe environment. Responsible for mail and package deliveries. Works with other staff to achieve a desirable working environment. Regular, reliable attendance is a requirement of this job. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

To schedule and register Medical Faculty Associates (MFA) patients; to provide effective customer service during the reception, scheduling, registration and cash collection process. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. * Greets and directs patients for appointments, tests, referrals and information utilizing effective customer relations skills and telephone techniques. * Schedules patient appointments, tests and procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals inside and outside the MFA; provides patient instructions verbally or in writing in order for patient to prepare for appointment. * Obtains, document and verifies patient demographic, financial and insurance information using a computerized scheduling system. * Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system. * Performs patient appointment maintenance activities, as necessary, to assure patient appointment history is accurate. * Counsels patients on unpaid balances from previous visits prior to scheduling subsequent appointments. * Collects payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient. * Prints forms or reminder cards necessary to facilitate the patient encounter and daily operations. * Works with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities. * Assists in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules and regulations pertaining to assigned clinical area. * Provides indigent patients with lists of alternative medical resources. Qualifications Education * High school graduation is necessary. * 2 or more years of college is preferred. Experience * A minimum of 2 years of experience in providing customer services is necessary. * Customer service experience in a patient care environment, including six months of experience in patient scheduling, is preferred. * Experience utilizing a computerized patient scheduling system or computer terminals is necessary. Familiarity with medical insurance and medical Terminology is preferred along with referral and prescription intake experience.

Office Based Patient Service Specialist (PSS)- Dental Focused Job Summary: The Patient Services Specialist (PSS) is part of a cross-trained team that performs the following processes necessary for efficient operational function of a health center: pre-registration, registration, appointment confirmation, scheduling, and answer inbound phone calls. The position is responsible for greeting the patient and providing quality customer service. Receives co-payments and gives appropriate receipts to patients, and records payments in practice management system. Verifies insurance information, assists with enrollment in sliding fee and other benefit products. Scans patient related documents to electronic health record (EHR). This is a non-exempt, full-time position in pay grade 1 with the pay range of $16.17 - $19.41. The Patient Service Specialist reports directly to the Practice Manager and/or Operations Director. Required Skills/Abilities: Must be proficient with technology and computer skills including Microsoft software. Must have basic math skills. The ability to handle cash and accurately complete bank deposit slips. Medical or dental terminology a plus. Education and Experience: High school diploma or equivalent Previous customer service experience Preferred experience in various medical settings to include medical, dental, or behavioral health. Working Conditions and Physical Requirements: Primarily office-based work Travel to various sites required Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Duties/Responsibilities: Customer Service Greets patients in a professional manner as they enter the health center. Demonstrates AIDET with all patients, guests, and staff interactions. Consistently answers calls within 3rd ring. Always follows established procedures for handling patient calls and visits. Communicates with patients in a professional manner on the telephone. Notifies Triage Registered Nurse of all emergent patient phone calls as per triage policy. Adheres to and models CCHS Standards of Behavior Works with the clinical staff to coordinate patient flow Keeps patients informed of wait times. Addresses patient concerns with site-based leadership in a timely and responsive manner. Always maintain patient confidentiality. Appointment scheduling Accurately and thoroughly schedule patients according to schedule templates and scheduling guidelines. Informs patients of past due balances, copays, and sliding fee renewal dates when scheduling appointments. Actively manages appointment waitlist. Strives to meet a first call resolution with inbound patient calls. Perform confirmation calls per the appointment reminder procedure. Documents no show and cancel status in the practice management system. Sends no show letters and tracks no show occurrences. Manages same day requests in coordination with clinical team. Follows dental emergency walk in procedure. Reschedules patient appointments as needed. Monitors schedule requests and tickler system for needed appointments. Effectively troubleshoot errors in schedule with site-based leadership. Proactively monitors schedules for provider PAL and meetings that will require appointment rescheduling. Troubleshoots online portal scheduling errors. End of day review verifying all appointments are checked out or documented as no show. Prints the next day schedules for each provider daily. Registration Utilizes 3rd party registration system to update demographic data. For patients unable to use electronic system, will enter and edit appropriate demographic data on patients accurately. Verify demographics, contact numbers, and emergency contacts at every visit. Verifies insurance eligibility and frequencies at every visit per established procedure for all scheduled patients. Appropriate completion of noncovered forms for noncovered services, in accordance with insurance coverage. Ensures sliding fee applications are offered to every patient and updated annually. Determines patient's eligibility with the sliding scale and verifies proof of income consistent with current policies. Ensures all registration forms are completed during first appointment and verified at every visit and signatures are obtained annually Ensures all insurance information is verified at every visit For new patients, verifies that all required forms are completed prior to registration. For established patients, ensures all registration forms are updated and signed annually. Verifies and updates VFC status. Updates patient's preferred pharmacy. Converts patients reaching the age of majority to their own guarantor. Payment Collection Receives copayments, self-payments, and gives appropriate receipts Keeps money secure and balanced in locked cash drawer. All monies collected are reconciled daily and placed in the safe at the end of day. Financial Operations Assists patients with billing issues, working with CCHS billing department. End of day review performed in practice management system including collections and cash reconciliation. Performs Other Duties as Required Keeps electronic health record (EHR) buckets current, reviewing at least daily. Takes initiative to solve problems, prioritizes effectively, and recommends improvements to site-based leadership. Traveling to other CCHS locations to provide coverage as needed. Consistently displays professionalism during interaction with CCHS customers, staff, and clinicians. Attends and engages in weekly huddles, monthly site meetings, department meetings, and all staff meetings as required. Maintains inventory of office supplies by communicating low stock to designated person. Ensures the front desk area and patient waiting areas are neat and presentable to assure safe environment. Responsible for mail and package deliveries. Works with other staff to achieve a desirable working environment. Regular, reliable attendance is a requirement of this job. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Job Description Office Based Patient Service Specialist (PSS) Job Summary: The Patient Services Specialist (PSS) is part of a cross-trained team that performs the following processes necessary for efficient operational function of a health center: pre-registration, registration, appointment confirmation, scheduling, and answer inbound phone calls. The position is responsible for greeting the patient and providing quality customer service. Receives co-payments and gives appropriate receipts to patients, and records payments in practice management system. Verifies insurance information, assists with enrollment in sliding fee and other benefit products. Scans patient related documents to electronic health record (EHR). This is a non-exempt, full-time position in pay grade 1 with the pay range of $16.17 - $19.41. The Patient Service Specialist reports directly to the Practice Manager and/or Operations Director. Required Skills/Abilities: Must be proficient with technology and computer skills including Microsoft software. Must have basic math skills. The ability to handle cash and accurately complete bank deposit slips. Medical or dental terminology a plus. Education and Experience: High school diploma or equivalent Previous customer service experience Preferred experience in various medical settings to include medical, dental, or behavioral health. Working Conditions and Physical Requirements: Primarily office-based work Travel to various sites required Standards of Behavior: Commitment To Service Respect Quality Teamwork Patient Focus Integrity Accountability Caring & Compassion Professionalism Listening & Responding Safety AIDET Job Related Competencies: Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective. Attention to Detail - The ability to process detailed information effectively and consistently. Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions. Communicates Effectively- Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences. Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair. Time Management- The ability to effectively manage one's time and resources to ensure that work is completed efficiently. Commitment to Community: Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by: Prioritizing access for all individuals; Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore; Actively engaging with patients, families and staff; Fostering a workplace culture in which everyone is treated with dignity. Duties/Responsibilities: Customer Service Greets patients in a professional manner as they enter the health center. Demonstrates AIDET with all patients, guests, and staff interactions. Consistently answers calls within 3rd ring. Always follows established procedures for handling patient calls and visits. Communicates with patients in a professional manner on the telephone. Notifies Triage Registered Nurse of all emergent patient phone calls as per triage policy. Adheres to and models CCHS Standards of Behavior Works with the clinical staff to coordinate patient flow Keeps patients informed of wait times. Addresses patient concerns with site-based leadership in a timely and responsive manner. Always maintain patient confidentiality. Appointment scheduling Accurately and thoroughly schedule patients according to schedule templates and scheduling guidelines. Informs patients of past due balances, copays, and sliding fee renewal dates when scheduling appointments. Actively manages appointment waitlist. Strives to meet a first call resolution with inbound patient calls. Perform confirmation calls per the appointment reminder procedure. Documents no show and cancel status in the practice management system. Sends no show letters and tracks no show occurrences. Manages same day requests in coordination with clinical team. Follows dental emergency walk in procedure. Reschedules patient appointments as needed. Monitors schedule requests and tickler system for needed appointments. Effectively troubleshoot errors in schedule with site-based leadership. Proactively monitors schedules for provider PAL and meetings that will require appointment rescheduling. Troubleshoots online portal scheduling errors. End of day review verifying all appointments are checked out or documented as no show. Prints the next day schedules for each provider daily. Registration Utilizes 3rd party registration system to update demographic data. For patients unable to use electronic system, will enter and edit appropriate demographic data on patients accurately. Verify demographics, contact numbers, and emergency contacts at every visit. Verifies insurance eligibility and frequencies at every visit per established procedure for all scheduled patients. Appropriate completion of noncovered forms for noncovered services, in accordance with insurance coverage. Ensures sliding fee applications are offered to every patient and updated annually. Determines patient's eligibility with the sliding scale and verifies proof of income consistent with current policies. Ensures all registration forms are completed during first appointment and verified at every visit and signatures are obtained annually Ensures all insurance information is verified at every visit For new patients, verifies that all required forms are completed prior to registration. For established patients, ensures all registration forms are updated and signed annually. Verifies and updates VFC status. Updates patient's preferred pharmacy. Converts patients reaching the age of majority to their own guarantor. Payment Collection Receives copayments, self-payments, and gives appropriate receipts Keeps money secure and balanced in locked cash drawer. All monies collected are reconciled daily and placed in the safe at the end of day. Financial Operations Assists patients with billing issues, working with CCHS billing department. End of day review performed in practice management system including collections and cash reconciliation. Performs Other Duties as Required Keeps electronic health record (EHR) buckets current, reviewing at least daily. Takes initiative to solve problems, prioritizes effectively, and recommends improvements to site-based leadership. Traveling to other CCHS locations to provide coverage as needed. Consistently displays professionalism during interaction with CCHS customers, staff, and clinicians. Attends and engages in weekly huddles, monthly site meetings, department meetings, and all staff meetings as required. Maintains inventory of office supplies by communicating low stock to designated person. Ensures the front desk area and patient waiting areas are neat and presentable to assure safe environment. Responsible for mail and package deliveries. Works with other staff to achieve a desirable working environment. Regular, reliable attendance is a requirement of this job. Benefits: Tuition and education assistance Certification scholarships available Paid holidays (9) Flexible paid time off and vacation scheduling 403(b) 403(b) matching Employee assistance program Flexible spending account Health insurance Dental insurance Vision coverage Life insurance Referral program Employee wellness program Discretionary Bonuses Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.