Customer Representative jobs at ManpowerGroup - 23 jobs

Our client, a leader in the customer service industry, is seeking a Customer Service Representative I. As a Customer Service Representative I, you will be part of a dynamic team supporting various government programs. The ideal candidate will have strong communication skills, problem-solving abilities, and the capacity to remain calm under pressure, which will align successfully with the organization's mission. **Job Title:** Customer Service Representative I **Location: Brownsville, TX** **will be working onsite (call center)** **Pay Range: $15.00** **Shift: Open Availability is need ranging from 6AM to 9PM Monday through Saturday** **What's the Job?** + Handle high volumes of inbound and/or outbound calls in a professional and courteous manner. + Provide accurate information, resolve issues, and respond to inquiries regarding program eligibility, application status, and documentation requirements. + Navigate and update multiple computer systems, including case management tools and government platforms. + Document all interactions and ensure timely follow-ups when necessary. + Maintain knowledge of current program guidelines, policies, and procedures. **What's Needed?** + Minimum of 2 years of recent experience working in a call center environment. + Demonstrated computer proficiency, including multitasking across multiple applications and typing a minimum of 35 WPM. + Strong communication and problem-solving skills. + Ability to remain calm and courteous under pressure. + High school diploma or equivalent. **What's in it for me?** + Opportunity to work in a fast-paced and rewarding environment. + Gain valuable experience supporting federal and state government programs. + Enhance your skills in customer service and problem resolution. + Work with a diverse team committed to excellence. + Flexible remote working options. **Upon completion of waiting period associates are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Supplemental Life Insurance + Short Term Disability Insurance + 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

**Adecco is currently hiring for a Customer Experience Coordinator.** This is a **temp-to-hire opportunity** offering **$19.00 per hour with weekly pay** . Various start times are available. The Customer Experience Coordinator II is responsible for facilitating customer orders that cross international borders by ensuring all shipments comply with customs regulations and company standards. This role focuses heavily on customer communication and order management. **Key Responsibilities:** + Respond to customer inquiries via email, fax, and phone + Enter and manage customer orders within the order management system + Provide customers with information regarding pricing, product details, and backorder status + Resolve customer complaints in a timely and professional manner + Ensure international shipments comply with customs requirements **Qualifications:** + Prior call center or customer service experience required + CRM experience required (Oracle and/or Salesforce preferred) + Strong communication, organizational, and problem-solving skills + Ability to work independently in a remote environment **Pay Details:** $19.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

**Customer Support Representative - Bilingual (English and Spanish)** **Work Type:** Hybrid Schedule: In Office: Tuesday, Wednesday, and Thursdays - After training (Required to attend ~ 4-week instructor led training Monday through Friday in the office) **Shift:** Full-time hours are normally 40 hours per week. Must be able to work between 8am - 6pm, no exceptions **Pay:** $20/hr. **Duration:** 3-month contract. Possibility to be extended for up to 2 years, depending on performance. **Interview:** 1st - Prescreen Video/ Phone Screen. 2nd - Panel Video interview Interview ***Spanish will be tested by a Spanish speaker during interview through questions.*** ** Mexican and Puerto Rican Spanish dialects work really well in this role. Candidate must have some type of customer service experience. Candidates should have the following skills and education: + High School Diploma or equivalent + Bilingual (English and Spanish) + Prior customer facing role or call center experience desired + Customer and team focused + Excellent verbal and written communication skills + Able to work in multiple internet-based systems **Position will answer emails, chats and calls from 1-800-GET PINK (Roofing, and General Services) Position Specifics: This is a full-time position (approximately 8 hours a day) between the hours of 8am-6pm, Monday through Friday. Opportunities exist to work overtime based on business need. Schedules will fluctuate within this time frame based on business demand. Qualified candidates must be flexible and available to work slightly varied schedules. This role operates as a hybrid schedule. The expectations are Tuesday, Wednesday and Thursdays will be in the office and Monday and Friday are remote. Must have reliable internet and Owens Corning will supply equipment to complete successful work from home environment. **PURPOSE OF THE JOB** The call center agent is the first point of contact to address direct and indirect customer inquiries, regarding Owens Corning's products and services. The Agent is responsible for ensuring that all questions are handled in a professional and mutually beneficial manner and in accordance with Owens Corning's standards. **JOB RESPONSIBILITIES** + Provide quality service to internal and external customers. + Handle incoming customer calls, emails and web inquiries regarding Owens Corning's products and warranties + Ensure a timely and professional response + Enter all relevant information regarding inquiries into Owens Corning's system + Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information + Advise customers on newly available products and programs to promote the OC brand and drive overall sales + Follow up with customers as requested Metrics: + Call quality score + Customer feedback + Information accuracy + Adherence to schedule + Attendance JOB REQUIREMENTS **MINIMUM QUALIFICATIONS:** + High School diploma or equivalent (Associates or Bachelors Degree preferred) + At least one year work experience in a customer facing environment **EXPERIENCE:** + Building materials experience desirable + 1-3 years prior customer service experience + Prior experience working in a team environment + Demonstrated ability to work independently **KNOWLEDGE, SKILLS & ABILITIES:** + Strong oral and written communication skills + Proficient typing skills + General business acumen + Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel + Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments + Strong team building, customer service, planning and organizing skills + High attention to detail with the ability to handle multiple priorities + Ability to excel in a fast paced and ever-changing work environment + Ensures personal accountability + Quickly learns and adapts to change + Inquisitive and curious As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (********************************************************************* for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Find what's next with Kelly . As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

**Work Type:** Hybrid - In Office: Tuesday, Wednesday, and Thursdays - After training (Required to attend ~ 4-week instructor led training Monday through Friday in the office) **Shift:** Full-time hours are normally 40 hours per week. Must be able to work between 8am - 6pm, no exceptions **Pay:** $18/hr. **Duration:** 3-month contract, can be extended to 2 years, depending on performance. **Interview:** 1st - Prescreen Video / Phone Screen, 2nd - Panel Video interview **Candidates should have the following skills and education:** + High School Diploma or equivalent + Prior customer facing role or call center experience desired + Customer and team focused + Excellent **verbal and written** communication skills + Able to work in multiple internet based systems ****Position will answer emails, chats and calls from 1-800- GET PINK (Roofing, and General Services)** **Interview (Must have access to internet and email)** 1st - Pre screen Video/ Phone Screen 2nd - Panel Video interview **Position Specifics** : This is a full-time position (approximately 8 hours a day) between the hours of 8am-6pm, Monday through Friday. Opportunities exist to work over-time based on business need. Schedules will fluctuate within this time frame based on business demand. Qualified candidates must be flexible and available to work slightly varying schedules. This role operates as a hybrid schedule. The expectation is Tuesday, Wednesday and Thursdays will be in office and Monday and Friday are remote. Must have reliable internet and Owens Corning will supply equipment to complete successful work from home environment. **PURPOSE OF THE JOB** The call center agent is the first point of contact to address direct and indirect customer inquiries, regarding Owens Corning's products and services. The Agent is responsible for ensuring that all questions are handled in a professional and mutually beneficial manner and in accordance with Owens Corning's standards. **JOB RESPONSIBILITIES** Provide quality service to internal and external customers. + Handle incoming customer calls, emails and web inquiries regarding Owens Corning's products and warranties + Ensure a timely and professional response + Enter all relevant information regarding inquiries into Owens Corning's system + Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information + Advise customers on newly available products and programs to promote the OC brand and drive overall sales + Follow up with customers as requested Metrics: + Call quality score + Customer feedback + Information accuracy + Adherence to schedule + Attendance **JOB REQUIREMENTS** **MINIMUM QUALIFICATIONS** : + High School diploma or equivalent (Associates or Bachelors Degree preferred) + At least one year work experience in a customer facing environment **EXPERIENCE** : + Building materials experience desireable + 1-3 years prior customer service experience + Prior experience working in a team environment + Demonstrated ability to work independently **KNOWLEDGE, SKILLS & ABILITIES** : + Strong oral and written communication skills + Proficient typing skills + General business acumen + Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel + Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments + Strong team building, customer service, planning and organizing skills + High attention to detail with the ability to handle multiple priorities + Ability to excel in a fast paced and ever-changing work environment + Ensures personal accountability + Quickly learns and adapts to change + Inquisitive and curious As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (********************************************************************* for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Find what's next with Kelly . As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

**Are you an automotive technician tired of working with wrenches and ready for a career** **change where you can put all your knowledge to use?** Kelly Services in partnership with the Nissan is currently seeking an experienced **mechanic** skilled in powertrain to work in their Powertrain Call Center validating and authorizing the technician's diagnosis. **Why you should apply?** This position is a full time, hourly, virtual/work from home opportunity. with an internationally recognized brand with opportunity for growth. + $24/hour, $25 for Master ASE Certificate + $1,000 Sign on bonus paid after 30 days of employment. + Monday-Friday, 7am-7pm CST availability required 8 hour shift will be within this time range + Occasional Saturday required: Time and a half compensation **In this position, you will:** + Protect the Nissan/Infiniti ownership experience by validating the technician's diagnosis. + Serve dealership personnel as they navigate Nissan/Infiniti policies and procedures. + Provide excellent customer service via phone, emails, chat, etc., + Must have strong communication skills and the confidence to stand by your decisions. + Provide claim support to Nissan and Infiniti dealers + Adjudicate warranty claims to ensure timely and accurate claim payment. + Utilize resources like Technical Service Bulletins, Electronic Service Manuals, and Campaign publications. **Qualifications:** + Thorough knowledge of the maintenance and repair of vehicles; well-versed in use of technical service manuals and tools. + Three or more years of "hands on" automotive repair experience. Dealership experience is a plus. + ASE Master preferred, must have A1, A2, and A6 + Computer Skills: Ability to work with multiple computer screens. Typing speed of 30 wpm or better. **Benefits:** + Weekly Pay + **16** paid holidays + **2 weeks** Paid Time Off (accumulated) + Enhanced Medical Benefits + Kelly Perks-Discount Program Helping you discover what's next in your career is what we're all about, so let's get to work. **Apply to be an automotive call center representative today!** As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (********************************************************************* for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Adecco is assisting a well-established company in their search for a **Remote Customer Care Specialist** position. **Pay: $** **16.00/HR** **Shift: Must be able to work between 6am - 10pm EST (shift will fall within those hours) Mon - Sun** **Training: Mon - Fri 8am - 5pm EST (4-6 weeks)** The role of a Customer Care Specialist is a key position within our client because you are the voice of our organization and clients. You are highly valued as our customer's primary point of contact, and our client is very much invested in your success in this role. Providing excellent customer service is top priority for us! We believe in providing our Customer Care Specialists with the ability to measure their success rate daily and have implemented clear, key performance indicators for you to track each day. These include customer satisfaction, call time and the number of customers you help daily. You will receive extensive training to ensure you possess the tools you need to succeed and to meet these goals on a consistent basis. The competencies we look for in our team members are active listening, problem solving and a strong commitment to quality. Excellent Customer Care Specialists enjoy being on the phone and helping customers find a resolution. **Responsibilities for REMOTE Customer Care Specialist job include but are not limited to:** + Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss. + This role requires listening to our customer's concerns and showing empathy while resolving their issue. + Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges. + You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested. + A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. + Training will be a combination of classroom, online and side-by-side observations (all online). **The Ideal Candidate Will Have:** + Strong attention to detail + Love talking to people and ability to WOW customers on every call, show genuine empathy + Excellent verbal, written, and listening skills + Relentless drive to own the customers problem and resolve it + Ability to adapt well to change + Ability to work well in a fast-paced work environment + Ability to think outside of the box to resolve problems + Ability to multi-task using technology, including call handling, loan level review and call documentation + Minimum high school diploma or GED, and 1 year work experience required + You thrive in a fast paced, changing environment + You believe the details are important and actively listen for them + You go above and beyond because you want to, not because you have to Apply Today to be considered for this Remote Customer Care Specialist job any other positions with Adecco. **Pay Details:** $16.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We're a small, financially solid, family owned company with a niche product in the automotive finance industry. We've had tremendous success our first couple of years and we're extremely excited about the future! However, we're at the point where we can either continue what we've been doing and simply maintain or we can bust out and become a big player in our field! We're ready to take it to the next level but we need help. We're looking for an additional member(s) for our call center but we're looking for much more than an appointment setter. We're looking for someone with initiative, drive and dedication. We need someone who is creative and motivated and looking for a challenge. The right person will have an incredible opportunity to grow with the company and be properly rewarded for their efforts. Extensive experience in call centers and/or a sales background is preferred. Excellent personality and communication skills is a must. You will help define this position so your ability to think for yourself and be creative is imperative. Although this is currently a part-time position (30 - 35 hours per week), you will have the opportunity for additional hours and commissions every week. You will be making calls to individuals who have expressed an interest in our product. You will be responsible for setting an appointment with the individual, following up to confirm appointments and fielding incoming calls regarding our offerings. You will not be selling any products but your sales skills will benefit you immensely. You must be able to exude confidence at all times. We're a serious company but we like to have fun. We're honest, ethical and loyal. You should be too! Please submit your resume and a brief explanation of why you think you'd be a good fit for our team. Starting Salary begins at $9.50 hourly. Work from Home opportunity requires Identity Verification.

Our company is seeking a detail-oriented and proactive Medical Customer Service Representative / Coordinator to join our healthcare administration team. In this vital role, you will facilitate medical record retrieval by contacting provider offices, hospitals, and healthcare facilities on behalf of Medicare, Medicaid, and ACA. You'll play a crucial part in ensuring records are retrieved efficiently and provider relationships are maintained with a high level of professionalism. Key Responsibilities: + Make a minimum of 60 outbound calls daily to schedule medical record retrieval appointments. + Meet and exceed retrieval metrics and performance goals. + Professionally communicate with healthcare providers, hospitals, and facilities to coordinate retrieval efforts. + Accurately document all interactions and appointment details within internal systems. + Maintain and strengthen productive working relationships with provider offices. + Consistently achieve and uphold a quality standard of 90% or higher in all aspects of your work. Requirements Qualifications: + Experience in a customer service or coordinator role, preferably within healthcare. + Excellent phone etiquette, verbal communication, and organizational skills. + Strong attention to detail and the ability to document information accurately. + Comfortable working in a metric-driven environment. + Proficiency with standard office software and documentation tools. + Proven experience working remote TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Description We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience. Responsibilities: - Deliver exceptional customer service and technical support for medical device products and services. - Collaborate with team members to investigate and resolve customer issues in line with established policies. - Maintain detailed and accurate records of customer interactions and resolutions. - Educate customers about product features and benefits to ensure proper usage. - Foster customer retention by providing superior support and addressing concerns promptly. - Communicate unresolved issues to the Customer Service Manager for further action. - Utilize remote support tools and industry-standard applications to troubleshoot technical problems. - Work independently while contributing to team goals in a fast-paced environment. - Adapt to new challenges and learn quickly to address diverse customer needs. - Offer clear explanations of technical issues to non-technical customers. Requirements - Minimum of two years of experience in customer service or technical support roles. - Familiarity with remote work setups and effective use of an at-home workstation. - Proficiency in Microsoft Office, remote support tools, and Windows operating systems. - Strong verbal and written communication skills to interact effectively with customers. - Highly organized with exceptional attention to detail and the ability to multitask. - Prior experience with Salesforce or similar CRM platforms. - Ability to work independently while thriving in a collaborative team environment. - Technical education, a college degree, or equivalent job experience. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

**For those who want to keep growing, learning, and evolving.** We at Kelly hear you, and we're here for you! We're seeking a **Bilingual Customer Support Representative** to work at a premier client in Toledo, OH. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity. **Salary/Pay Rate/Compensation:** $20.00 per hour **Bilingual verbal and written (English and Spanish) Required** **Onsite in Toledo, OH** **Hybrid schedule** **Contract opportunity with extensions** **Why you should apply to be** **Bilingual** **Customer Support Representative:** + Competitive pay rate with opportunities for skill development. + Join a well-established, reputable company in the building materials industry. + Work in a professional and supportive team environment. + Consistent, onsite Monday to Friday schedule-no weekends required. **What's a typical day as** **Bilingual** ??????? **Customer Support Representative? You'll be:** + Providing quality service and support to internal and external customers via phone calls, emails, and web inquiries. + Addressing questions regarding company products and warranties, ensuring timely and professional responses. + Entering all inquiry details into the company's system accurately. + Offering step-by-step instructions to customers for website navigation, warranty claims, and product information. + Advising customers about new products and programs to promote brand awareness and drive sales. + Following up with customers as needed and maintaining high standards in call quality, customer feedback, and adherence to schedule. **This job might be an outstanding fit if you:** + Have a High School diploma or equivalent (associate or bachelor's degree preferred). + Bring at least one year of experience in a customer-facing or high-volume call center environment. + Possess excellent verbal and written communication skills, strong typing skills, and proficiency in MS Office Suite (Outlook, Word, Excel). + Demonstrate strong problem-solving abilities, sound business judgment, and attention to detail. + Thrive in a fast-paced, team-oriented environment and have experience managing multiple priorities. + Are inquisitive, adaptable to change, and committed to personal accountability. **What happens next** Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a **Bilingual Customer Support Representative** today! As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (********************************************************************* for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Description We are looking for a dedicated Medical Customer Service Representative to join our team in Westerville, Ohio. In this contract position, you will serve as a vital link between patients and the organization by addressing billing concerns, resolving account issues, and ensuring the delivery of exceptional service. This role requires strong communication skills, attention to detail, and a patient-centric approach to handling inquiries and transactions. Responsibilities: - Facilitate the resolution of patient account balances with a focus on delivering a positive and supportive experience. - Accurately calculate and collect payments from patients while adhering to established guidelines. - Maintain accuracy and efficiency in processing patient accounts and related transactions. - Set up payment plans using the online bill pay system in accordance with approved policies. - Investigate and resolve claims-related issues in a timely manner. - Collaborate with the scheduling department to identify in-network insurance contracts and reimbursement policies. - Research and address accounts receivable concerns based on direction and requirements. - Update insurance information and correct guarantor details in cases of registration errors. - Submit refund requests as needed. - Work with team members and leadership to improve workflows and enhance overall service quality. Requirements - Minimum of 2 years of experience in a customer service role, preferably in a medical or healthcare setting. - Proficiency in call center operations and patient interaction. - Familiarity with basic medical terminology and CPT codes. - Experience with patient billing and accounts receivable processes. - Ability to manage inbound customer inquiries effectively and professionally. - Strong problem-solving skills to assist customers with account-related issues. - Knowledge of medical billing practices and insurance policies. - Excellent communication and interpersonal skills to diffuse negative situations and maintain professionalism. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

**Job Title: Senior Customer Experience Specialist** We are seeking a high-performing Senior Customer Experience Specialist to join our team in **West Chester, OH** . In this elevated role, you will manage high-value accounts, lead complex technical troubleshooting, and provide guidance to the broader support team. You will act as a key liaison within the organization, collaborating across departments to improve service protocols and maintain world-class satisfaction standards for 2026. **_Note:_** _We are also currently hiring for_ **_Standard CSR_** **_positions_** _($22.00/hr) with a primary focus on data entry, order processing, and traditional customer support functions._ **Compensation & Schedule** + **Pay Rate (Senior):** **$23.00 per hour, with potential up to $25.00 for exceptional expertise** + **Pay Rate (Standard):** **$22.00 per hour** (Focus on data entry and core support) + **Schedule:** **Monday - Friday, 8:00 AM - 5:00 PM** + **Location:** **West Chester, OH** **Key Responsibilities (Senior Level)** **1. Advanced Case Management & Strategic Inquiries** + Serve as a Subject Matter Expert (SME) for high-priority inquiries across phone, email, live chat, and in-person interactions. + Analyze complex customer needs to provide tailored solutions and expert guidance on product features and company policies. **2. Escalation Leadership & Conflict Mediation** + Own the resolution process for high-level escalations, utilizing advanced de-escalation techniques to ensure positive outcomes. + Investigate systemic issues to identify root causes and implement solutions that prevent recurring complaints. **3. Precision Transaction & Account Oversight** + Manage the end-to-end lifecycle of complex orders, returns, and billing disputes for high-volume accounts. + Ensure 100% data integrity when updating CRM records, maintaining meticulous notes that are audit-ready. **4. Process Optimization & Analytical Reporting** + Monitor interaction trends to identify customer friction points; assist in drafting "Best Practice" documentation and updated service scripts. + Track and report on performance metrics such as Response Time, CSAT, and Resolution rates. **5. Cross-Functional Collaboration & Product Mastery** + Work directly with Sales, Technical Support, and Management to resolve complex or cross-departmental cases. + Maintain expert-level knowledge of new product features and policy changes to provide consultative recommendations. **6. Team Support & Quality Assurance** + Provide real-time coaching to junior CSRs and assist with the onboarding and training of new team members. + Ensure the team adheres to professional standards and service guidelines through peer support and quality checks. **Qualifications & Skills** + **Experience:** 3-5+ years in a high-volume or specialized customer support environment (Senior level); 1-2 years for standard CSR roles. + **Technical Proficiency:** Advanced knowledge of CRM platforms (e.g., Salesforce, Zendesk) and rapid, accurate data entry skills. + **Communication:** Exceptional written and verbal skills, with a proven ability to communicate clearly and professionally. + **Problem Solving:** A proactive "problem-owner" mindset with the ability to think critically and resolve issues independently. + **Reliability:** Ability to maintain a consistent M-F, 8-5 schedule at our West Chester location. **How to Apply** To apply, please click on the **Apply Now** button below and feel free to **text our office at ************** so we can set up a time for a phone interview. **Pay Details:** $22.00 to $25.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Description We are seeking a dedicated Customer Service Representative to join our team in Sharonville, Ohio. In this long-term contract role, you will serve as the primary point of contact for customers, ensuring their needs are met efficiently and with care. This position offers an excellent opportunity to showcase your communication skills and your ability to coordinate service operations effectively. Responsibilities: - Respond to incoming calls from customers and technicians, addressing inquiries and escalating issues to dispatchers when necessary. - Accurately record call details and input information into the system in a timely manner. - Coordinate service resources and collaborate with the operations team to meet customer needs. - Dispatch technicians, track their activities, and ensure optimal productivity and cost efficiency throughout the day. - Handle customer concerns by investigating issues, routing them to appropriate staff, and following up as required. - Manage daily labor levels to align with workload demands, releasing labor when necessary in consultation with the Operations Manager. - Proactively contact customers to maintain service quality and share relevant data with leadership. - Work closely with accounting teams to assist with new customer setups and purchase order inquiries. - Utilize service management software and demonstrate proficiency in Office tools to support daily operations. - Take on additional tasks as assigned, such as training and contributing to special projects. Requirements - Proven experience in customer service, preferably in a call center environment. - Strong phone etiquette and ability to maintain a customer-first approach. - Proficiency in Microsoft Office applications, including Excel and Word. - Familiarity with Great Plains (GPAC) software is a plus. - Ability to work independently while also thriving in a team-oriented environment. - Excellent problem-solving skills, with the ability to make sound decisions and exercise good judgment. - Capability to handle stress and maintain a positive demeanor in challenging situations. - Strong organizational skills and attention to detail, ensuring tasks are completed efficiently and accurately. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Description We are looking for a dedicated Customer Service Representative to join our team in Struthers, Ohio. This long-term contract position is ideal for someone with a background in manufacturing, metals, or industrial sales who thrives in a dynamic environment. In this role, you will be responsible for handling customer inquiries, managing orders, and ensuring smooth communication between clients and internal teams. Responsibilities: - Respond promptly to customer inquiries and provide accurate information regarding aluminum extrusion products. - Process orders efficiently while ensuring all customer requirements are met. - Address customer concerns and resolve issues to maintain high satisfaction levels. - Collaborate with internal teams to coordinate and fulfill customer needs. - Enforce company policies and labor agreements consistently. - Adapt to shifting priorities and manage tasks effectively. - Maintain positive and attentive interactions with customers and colleagues. - Utilize Microsoft Office Suite and customer relationship management software to organize and track customer data. - Apply problem-solving skills to identify and resolve challenges in a timely manner. - Stay informed about manufacturing processes and technical terminology relevant to the aluminum extrusion industry. Requirements - Minimum of 1 year of customer service experience, preferably in manufacturing, metals, or industrial sales. - Strong verbal and written communication skills. - Ability to work both independently and collaboratively within a team. - Proficiency in Microsoft Office Suite and customer relationship management software. - Familiarity with manufacturing processes and technical terminology in the aluminum extrusion industry is a plus. - Demonstrated ability to adapt to changing priorities. - Positive attitude with a focus on customer satisfaction. - Excellent problem-solving abilities to address and resolve customer concerns efficiently. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

We are seeking an experienced Customer Service Representative for a contract-to-permanent opportunity within the manufacturing sector. This position offers the chance to work in a dynamic environment alongside collaborative colleagues focused on delivering outstanding customer experiences. Key Responsibilities: + Accurately provide price and delivery quotations, enter customer orders, and manage schedule adjustments. + Monitor assigned customer accounts, including demand forecasting, order expediting, and ongoing account detail maintenance. + Work in partnership with sales, supply chain, and manufacturing teams to address delivery performance concerns and ensure seamless fulfillment. + Maintain a high level of product and account knowledge through regular training and hands-on management. + Communicate commercial terms and product details confidently with customers and sales teams. + Proactively manage orders, maintaining consistent communication to exceed customer expectations. + Apply business guidelines to effectively resolve customer situations and inquiries. + Use intermediate system and Excel skills to analyze account data, identify trends, and contribute to performance improvements. + Collaborate efficiently within a team-oriented environment to support operational objectives. Requirements - Fluent in English, with strong oral and written communication skills. - Proven ability to solve complex problems efficiently. - Demonstrated experience in building and maintaining customer relationships. - Skill in making informed decisions in all aspects of account management. - Ability to collaborate effectively with supply chain and other departments. - Proficient in analyzing data and using systems to support decision-making. - Intermediate proficiency in Microsoft Excel. - Minimum of 3 years of customer service or account management experience within a relevant industry. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Dayton area company is looking for a Customer Service Representative to join their immediately! Job duties will include entering purchase orders into the system, assisting customers via email and over the phone, organizing documents, auditing orders, maintaining customer records and assisting with other clerical duties. This is a contract role anticipated to last 3 - 6 months and is working full-time hours. For more information, please call 937-224-8326. Requirements + 2+ years of previous order entry experience + Previous experience using an ERP system TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

We are seeking an experienced Customer Service Representative to join our team in Medina, Ohio. This is a contract-to-permanent opportunity within the manufacturing sector. In this role, you will be a key liaison between customers and internal teams, ensuring exceptional service and streamlined order processing. You will help foster clear communication, facilitate order management, and drive customer satisfaction while working within a collaborative, fast-paced environment. Key Responsibilities: + Serve as the primary point of contact between customers and cross-functional teams (Intake, Quote, Sales). + Coordinate with the Quote team to request and deliver quotes promptly. + Address customer inquiries, providing accurate, timely information. + Collaborate with the Sales team and customers to support project success, including participation in project kickoff calls. + Manage customer accounts by ensuring all data, documentation, and order information are up to date and accurately entered. + Efficiently process orders, adhering to established timelines and ensuring complete, accurate data entry. + Collect payments and deposits when necessary; process tickets in a timely manner. + Upload orders and related documents to customer portals and maintain records in shared drives. + Update shipping dates in internal systems; proactively communicate any changes to customers and sales representatives. + Perform stock checks as requested and provide direct shipping notifications to customers. + Support post-order activities, processing special requests and handling inquiries for national, hospitality, and private label accounts. Requirements - Strong verbal and written communication skills. - Advanced proficiency in computer applications and systems. - Exceptional organizational abilities and attention to detail. - Effective time management skills to prioritize tasks efficiently. - High level of accuracy in handling data and processes. - Ability to work independently while maintaining honesty and assertiveness. - Familiarity with customer service tools such as Zendesk. - Experience in customer service, order entry, and handling inbound and outbound calls. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

We are looking for a dedicated Customer Service Representative to join our Member Services team in Vandalia, Ohio. In this Contract to permanent employment role, you will handle a variety of tasks including data entry, communication with vendors, and managing member enrollments. This position offers a dynamic work environment where attention to detail and strong organizational skills are essential. Responsibilities: - Perform accurate data entry into the member portal and verify submission confirmations. - Process member enrollments and update eligibility records promptly. - Communicate with vendors and respond to inquiries from representatives as needed. - Generate and analyze reports to maintain data accuracy and support decision-making. - Manage incoming mail distribution and organize scanned and indexed documents. - Answer inbound calls and provide exceptional customer service to members. - Address email correspondence efficiently and professionally. - Utilize Microsoft Excel and Word for documentation and reporting purposes. - Ensure all tasks are completed within established timelines and quality standards. For immediate consideration, call 937.224.8326. Requirements - Proven experience in customer service roles, with a focus on answering inbound calls. - Proficiency in data entry and maintaining accuracy in record-keeping. - Strong skills in Microsoft Word and Excel for documentation and reporting. - Ability to manage email correspondence effectively and professionally. - Familiarity with order entry processes and scheduling appointments. - Excellent communication skills to interact with members and vendors. - Detail-oriented mindset with the ability to multitask in a fast-paced environment. - Availability to work Monday through Friday, 8:30 AM to 5:00 PM. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

We are looking for a dedicated Customer Service Representative to join our team in Vandalia, Ohio. This Contract to permanent position offers the opportunity to provide exceptional support to clients while managing disability-related inquiries and documentation. If you excel in multitasking, have a personable approach, and are skilled in basic Microsoft tools, we encourage you to apply. Responsibilities: - Handle the processing of disability payments for clients on sick leave. - Communicate with doctors and employers to confirm return-to-work status. - Manage intake calls to distribute paperwork related to leave requests. - Make occasional follow-up calls to medical professionals as needed. - Provide excellent customer service through phone and email correspondence. - Ensure accurate data entry and record-keeping using internal systems. - Utilize Microsoft Excel for basic tracking and reporting tasks. - Collaborate with team members to address client needs and resolve issues. - Maintain organized documentation of communications and transactions. - Uphold professionalism and empathy in all client interactions. For immediate consideration, call 937.224.8326. Requirements - Proven experience in customer service or a related field. - Ability to multitask effectively in a fast-paced environment. - Familiarity with general medical terminology is preferred. - Proficiency in Microsoft Excel and Outlook. - Strong communication skills, both verbal and written. - Comfortable handling both inbound and outbound calls. - Detail-oriented with excellent organizational abilities. - A personable and outgoing demeanor to build rapport with clients. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .