Marco Remote jobs - 40 jobs

The Purchasing Supervisor is responsible for overseeing activities related to Purchasing and Order Fulfillment for all divisions navigating through multiple product lines. You will also provide supervision and direction to the various positions in the Purchasing team to ensure Marco's internal and external client's expectations and deadlines are met. ESSENTIAL FUNCTIONS: Provide daily supervision for the Purchasing team members to include: Coach and train team members. Be the first escalation point of contact to handle issues and involve manager as needed. Monitor team coverage, oversee personal time off approval, make sure back-ups are in place, and redistribute work to cover when others are out. Monitor staffing and equipment needs. Conduct performance reviews and make compensation recommendations. Handle disciplinary matters. Ensure Purchasing Agents consistently apply a supply chain mindset for purchasing decisions to include considerations for price, vendor options, turnaround time, back-end rebates, promos, etc. Supervise all sales order and purchase order processes including billing and fixed asset process and assist with resolving discrepancies and escalation. Coordinate part number maintenance, product cost, and resale price information including understanding state tax laws and various costing methods. Supervise and approve creation of all types of warehouse sites including supply and parts sites and assign resources to complete usage auditing. Actively participate and perform in acquisition related activities. Provide back-up to other Purchasing team members when they are out, including becoming cross trained in their areas. Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry and sales and purchase order processes. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. QUALIFICATIONS: Bachelor's degree and 2 years of related experience; or equivalent combination of education and experience. REQUIRED SKILLS: Proficient with business collaboration tools including MS Office applications, Outlook, vendor software, and company specific programs. Superior oral and written communication skills with internal and external clients. Superior customer service skills - Enthusiastic, dedicated to the challenge of helping other people. Superior organizational and time/task management skills, the ability to prioritize tasks, and operate with changing priorities in a fast-paced work environment. Identify and resolve problems in a timely manner with minimal direction; Gather and analyze information skillfully. Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Ability to create and maintain accurate and detailed reports. Cost Conscious - Conserve organizational resources. Function collaboratively as part of a client-oriented team; Work well in group problem solving situations. Self-starter with the ability to perform with little or no supervision. Strong ability to exercise independent judgment. Demonstrates strong focus on strategy, has a long-term plan for success. Possess a high degree of accountability by not only taking responsibility but also taking the next step to make it right. Applies supply chain thinking. Pay Range: $62,016 - $96,125 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Description Primary Duties and Responsibilities: Responds to member/customer requests for emergency road service in a call center environment. Obtains information regarding type of service required (e.g. vehicle location, type of problem, etc.). Provides basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model. Performs geographical location spotting to determine potential service providers. Communicates with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtains estimated time of arrival. Enters data into D2000 database and documents all relevant details. Notifies member of estimated time of arrival and name of contractor. May communicate with contractor if service not provided within specified time period and update member on status as necessary. Recognize, promote and process membership sales opportunities. Verifies completed status of call and closes out on system. You can make a difference by helping our members during stressful situations. Come to the rescue by: Providing superior customer service during every member interaction. Responding to a high volume of emergency road service requests in a call center environment. Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road. Analyzing member accounts to determine additional products and services that benefit the member. Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion. To prepare you for this exciting opportunity, we offer: Full-time paid Training beginning Thursday, February 5th, 2026. Hours during Virtual Training Monday through Friday from 10:00 am - 6:30 pm EST/9:00am - 5:30pm CST Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides) Voluntary overtime opportunities As a reward for your passion and commitment, we offer: Remote Customer Service Representative will earn $19.00 per hour with shift premium for evening periods and weekends. Performance based incentives $250 Perfect Attendance bonus after 90-days of incident free attendance Bi-Lingual Subsidy for bilingual skills (Must be fluent in Spanish and English) Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: 401k Match Medical Dental Vision PTO Paid Holidays Tuition Reimbursement Corporate Incentive Program Complimentary AAA membership Employee Referral Bonus Employee recognition program This position will require that you have the following equipment for training and job performance: High Speed Internet access with minimum speeds of 100mb Ability to connect to a router/modem with Ethernet cable Personal cell phone or home phone Ability to download company apps on cell phone or tablet Earphones/buds or headset, preferred but not required Supervisory Responsibilities: none Required Qualifications: Education High school diploma or equivalent Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products Experience: 6 months of Customer Service Experience Providing customers service in a professional manner and de-escalating situations Accurately inputting information into various fields using a PC keyboard Navigating through a PC and/or automated processing system Reading and comprehending various Customer Care service tools (manuals, work models, etc.) Performing mathematical calculations including adding, subtracting, percentages, etc. Knowledge and Skills: Telephone etiquette Basic Computer skills Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications and more. Ability to toggle back and forth between applications North American geographical relationships Road condition reporting terminology Strong communication skills demonstrated through the effective use of the Customer Interaction Model Strong interpersonal skills Strong written communications skills needed to respond in a professional manner to member/customer inquiries Effective listening skills Accurately enter information on a personal computer Identify and resolve customer service issues/requests or transfer to appropriate customer advocate Represent the Customer Care Department in a professional and positive manner Maintain accurate records Understand, read and reconcile payment history Read maps and use travel related tools (i.e., directional cues) Preferred Qualifications College level coursework in Business, Marketing, Geography or other related field and/or applicable professional/technical certification courses. Experience in: Call center environment - minimum 6 months Remote work Customer service environment Promoting ACG products and services Identifying and responding to customer needs through cross-selling and up-selling products Work Environment This is a remote call center position. Call Center employees work remote full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located Works in a temperature-controlled office environment. Irregular hours to include various shifts, weekends and/or holidays Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Job Title: IT Support Specialist - Connectivity Support Location: Primarily Remote - Some travel to sites as needed - Must be local to Los Angeles, CA or Phoenix, AZ Period: 09/09/2024 to 02/22/2025 - potential for extension Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half) Rate: $35 - $40/hr Contract Type: W2 only Scope of Services: The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required. Role, Responsibilities, and Deliverables: Monitor e-mail, web and phone intake channels to respond to customer inquiries Answer product related questions including implementation and troubleshooting Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required Education & Experience: Associates degree in IT-related fields Minimum of 3 years of experience Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files Competent in cloud network and server utilization practices Proficient in cybersecurity practices Familiar with common firewall resolution practices Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical Ability to leverage and/or engage others to accomplish tasks and projects Multitasks, prioritizes and meets deadlines in a timely manner General understanding of sales, customer service and consulting functions Strong organizational and follow up skills Excellent verbal and written communication skills and attention to detail Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner Familiarity with Salesforce CRM Previous experience in medical facilities, with customer facing support

Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Virtual Travel Agents receive 100% backing from one of America's most trusted brands to include paid training Travel Partner Training Certifications provided Travel benefits for completing online training programs to include: Familiarization tours and cruises Membership to the International Airlines Travel Agent Network (IATAN) Benefits include: Hotel and car rental discounts and deeply discounted rates by cruise and tour partners ACG Travel's Premier Membership with American Society of Travel Advisors (ASTA) Preferred Partner Member benefits with industry leading partners ACG Travel Expertise Development Trip Program Program provides Travel Advisors with first-hand travel experience of ACG's strategic destinations and suppliers Company provided LEADS as well as the opportunity to sell to the existing membership base Excellent opportunities to build a career path:Pursue corporate leadership roles in the Distribution channel or elsewhere in the organization, such as: Travel Sales Leadership Field Sales Leadership Learning & Development Field Agent Support Vendor & Product Development Marketing A DAY IN THE LIFE of a Virtual Travel AgentThe Auto Club Group is seeking prospective Virtual Travel Agents engaged in selling travel to members and nonmembers utilizing professional selling skills. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members. Actively pursues opportunities to establish and strengthen customer relationships through selling and consulting Supports all ACG Branded Products and Services in a professional and service-oriented manner. Work is done predominately in a remote, home office environment Conducts business with clients primarily through videotelephony - Teams, Zoom, Skype, etc., to establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat Travel bookings Achieve assigned travel, membership, and credit card sales goals Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services Prepare complex and/or large scale domestic and international travel packages Complete reservations and advise clients regarding documentation requirements Make necessary travel arrangements (i.e., reservations, collect money, and process documents) Receive and champion customer concerns through to resolution Enter company travel sales data into CRM system in accordance with company guidelines Follow up post-travel to confirm client satisfaction while building sustainable relationships Ask for referrals, build, and grow a book of client business by utilizing the AAA ACG lead system Earn client business and loyalty by advising them on the best value, location, and mode of travel to meet their requirements and exceed expectations while building a trusted, mutually beneficial relationship Proactively re-engage past clients on an annual basis to discuss, plan and sell future bookings Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives May monitor travel system performance and notify management regarding concerns while suggesting ideas for improvements What it's like to work for The Auto Club Group: Serve our members by making their satisfaction our highest priority Do what's right by sustaining an open, honest and ethical work environment Lead in everything we do by offering best-in-class products, benefits and services ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable HOW WE REWARD OUR EMPLOYEESLayered Compensation Plan:This is a role for an innovative Travel Advisor who is excited about digital communications serving our 14 states, working together. This layered compensation consists of comm share, hourly pay and incentives.Leveraging a compensation package that will evolve as we continue to innovate. For this first phase we are modifying the FTA I commission share to go up to 45% for Preferred Supplier Bookings.” Unlimited Commissions Monthly Booking Bonus Quarterly New Hire On-Pace Bonus Base $15.00 per hour Average earnings $42,000 - $60,000 (base plus commissions) ACG offers excellent and comprehensive benefits packages:Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more WE ARE LOOKING FOR CANDIDATES WHORequired Qualifications:Education High school diploma or equivalent Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products Work Experience 2+ years Travel sales experience Successful candidates will possess: Strong interpersonal, customer relationship and communication skills Internet and social media savvy using internet sites for research and booking capabilities Consultative selling skills and managing the sales process while prospecting, qualifying, developing, and closing new travel, membership, and credit card business Ability to capture travel related information into the AAA ACG reservation/financial system Ability to anticipate member needs and recommend or refer additional AAA products and services Knowledge of Payment Card Industry Data Security Standards (PCI DSS) requirements Various travel packages, products, and services including preferred suppliers and products to match customers appropriately with the travel packages, products, and services best suited to meet their requirements and exceed their expectations Various travel systems to include airline reservation systems to book domestic/international air, car, and hotel, for example Travelport to book cruises, supplier websites to book tours and Agent Max to secure insurance Airline rules, regulations, and travel protection insurance Cancellation/change policies and penalties, World geography/language concerns/cultural concerns/events/holidays/currency Credit, debit, prepaid, mobile wallet, as well as Europay, Mastercard and Visa (EMV) chip and Personal Identification Number (PIN) credit card use while traveling Telecommunications, personal technology, and electrical power concerns while traveling Domestic and international travel requirements for disease control Travel safety and security best practices Work EnvironmentThis is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events. #LI-DH1 Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Why Choose a Career with the AAA The Auto Club Group (ACG) You are great at providing excellent customer service, organized and have an analytical mind. You enjoy a position that will keep you busy, provides you with variety every day and allows you the opportunity to grow professionally. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Emergency Roadside Service Field Representative opportunities are all about! A day-in-the-life of an ERS Field Representative - Must be able to commute to Milwaukee, WI. Our Field Representatives represent the interest of the Club within the contractor network, playing a critical role in the driving the adoption of AAA programs, facilitating performance across territories, and managing the overall satisfaction of members with ERS issues. ERS Field Reps travel across the network, visiting contractors to build relationships, discuss their performance, provide advice, and help contractors fulfill AAA programs that will enhance efficiency and increase member satisfaction. In this role, you will also have the opportunity to: Analyze metrics and determining where and when additional contractors are needed in a territory Screen and evaluate potential contractors; assessing and ensuring that facility requirements are met and a high quality of service will be provided Act in a consultant manner to represent the interests of the Club Facilitates filing and completion of all AAA contracts and requirements Orients new contractors with regard to AAA / ACG operations, procedures, performance metrics and compensation Coordinates training for employees of new contractors on procedures and member service expectations Enhances contractor business performance by conducting regular contractor visits to build relationships and reinforce AAA programs Monitors and reviews contractor Key Performance Indicators (KPIs) and ensures maintenance of automotive standards Manages costs per call, discussing potential reasons for high / low KPI scores and trends Develops and documents action plans to help contractors improve performance Adjusts contractor territories to optimize response times and coverage Manages contract renewal processes Provides recognitions for contractors exceeding goals and member expectations Resolves member complaints and claims received from member service representatives or other ACG staff Conducts investigations on high priority claims Conducts required mediation and arbitration necessary to ensure effective resolution Completes administrative duties related to providing elevated ERS assistance during emergency or challenging weather situations Files and maintaining relevant documentation pertaining to contractors Researches industry best practices, new developments and technologies Seeks opportunities to promote products and educate the public Coordinates contractor group meetings to gather feedback, discuss relevant issues or share best practices How we reward our employees: In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages: Annual salary starting between $56,014.00 and $74,600.00. Pay rate will be determined based on experience and may exceed starting rate. Fully paid training Medical, dental and vision benefits 401k with employer match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, rewards and much more We are looking for candidates who: Education Possess a High School Diploma or equivalent (GED) Experience Have 3 or more years of directly related automotive or customer service experience and past experience successfully coaching and developing others Have experience analyzing causes of problems based on financial statements and metrics, as well as, developing and recommending solutions Possess experience with communicating and advising facility owners, customers or members regarding standards, policies and procedures Experienced with resolving member/customer service issues Knowledge and Skills: Strong interpersonal and communication skills, including ability to build rapport and trust, understand different personalities and strengths in others, and modify approach accordingly. Complaint management, negotiation and conflict resolution skills. Ability to review a business situation and using financial data/metrics, develop strategies and implement plans to support a successful business model. Working knowledge of Microsoft applications (e.g. Word, Excel, PowerPoint) Automobile maintenance and operation Certifications / Licensure Valid state driver's license and excellent driving record without physical restrictions preventing driving during day or night hours or for extended periods of time Able to successfully pass DOT physical / certification process Preferred Qualifications Bachelor's degree in Business Administration, Accounting, Communications or a related field Technical training in automotive repair and previous experience in the automotive industry Work Environment Frequent travel required (up to 75% of work time) with exposure to road hazards and temperature extremes. Interested in learning more? Apply Today! #Appcast Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Our client, a leader in technology, is looking for a Content Writer (UX Domain) for their design platform. This person will work closely with the Design Leadership team, collaborating to create clear, concise, and effective content. This is a 6 month contract, with the possibility of extension with the option of being fully remote. Responsibilities Collaborating with UX designers, researchers, and leadership to understand user needs and project objectives, translating complex concepts into compelling, inclusive, and engaging content. Ensure content taxonomy aligns with the overall information architecture, facilitating easy navigation and searchability. Conducting content audits and assessments to identify areas for improvement and making recommendations for content optimization. Editing content on AEM to ensure accuracy and relevance. Identifying target audience personas and developing and executing content plans. Conducting content audits to ensure content is aligned with the organization's goals and target audience. Writing clear and concise content for our public-facing website and internal design platform, ensuring they are intuitive and easily understood. Publishing content on our public-facing website using AEM. Publishing content on the internal design platform using Confluence. Conducting user research and usability testing to gather insights and feedback on content effectiveness. Adhering to brand guidelines and voice/tone standards to maintain consistency in content creation. Optimizing content for search engine optimization (SEO) to increase visibility and organic traffic. Implementing tagging systems and metadata standards to enhance content discoverability and retrieval. Assigning relevant tags and metadata to content assets, enabling efficient filtering, sorting, and search functionalities. Monitoring industry trends and best practices to stay current with content marketing strategies. Developing and implementing content governance processes, including style guides, content calendars, and editorial workflows. Requirements Strong understanding of UX principles and knowledge of the UX domain. 5-7 years of experience as a content writer. Proficiency in editing content using AEM. Excellent written and verbal communication skills. Ability to collaborate effectively with cross-functional teams, including UX designers, researchers, and leadership. Strong attention to detail Expected Hourly rate range Fair Market rate Exact compensation may vary based on skills, experience, and location. About Vivo Having been in business since 2006, Vivo is a full-service recruiting and consulting company, specializing on mid to senior level technology resources. Our brand promise is simple: we get people. We get that our clients don t want to waste time, and that our candidates and employees thrive when given honest feedback and an opportunity to grow. Whether you re onsite at our Pleasanton headquarters or working for one of Vivo s clients the best brand names out there our promise to you is unwavering: we will treat you like you are our most important employee. Do you think you get people get what they really need, and get how to deliver? We re not perfect but we re accountable. We re not in 32 countries, but we are in the heart of it all. So, if you are looking for a flexible, fun and high-energy work environment, along with the opportunity to work with some of the world s technology leaders, we can t wait to talk to you. Vivo We Get People!

The Marlin Alliance is seeking a skilled Power Platform Developer to provide client support to our Navy client. This is a fully remote position, but applicants must have the ability to obtain a DoD Secret Clearance. Responsibilities: Design and implement intermediate to advanced Microsoft 365 (M365) Power Automate workflows to meet evolving client needs. Develop and deploy custom Power Apps to address business challenges and improve processes. Build and maintain Power BI dashboards for data visualization and decision support. Provide expert troubleshooting for workflow issues and recommend Power Platform solutions. Deliver virtual demos, training sessions, and documentation for developed solutions. Use advanced Excel capabilities to generate reports and perform data analysis for resource tracking. Support the client s customized M365 Teams environment to facilitate collaboration and deliverables. Required Qualifications: Active or ability to obtain a DoD Secret Clearance. Bachelor s degree in Computer Science, Business Administration, or 2 4 years of relevant experience. Hands-on experience with Power Automate, Power Apps, and Power BI. Strong understanding of Microsoft 365 applications (Excel, Teams, and SharePoint). Exceptional communication and problem-solving skills. Preferred Qualifications: Experience working with Dataverse for advanced app development and data storage. Knowledge of RPA tools (e.g., UiPath). Familiarity with Tableau for advanced data analysis and visualization. Active FlankSpeed account or prior experience supporting Navy clients. Work Environment and Mental/Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions, absent undue hardships. Must be able to perform work in a stationary position at a minimum of 50% of the time. Must have the ability to operate computer and other office productivity machinery consistently during work hours. Must have the ability to communicate and exchange information and ideas in an in-person or virtual setting through the use of online tools and available communication mediums. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position as deemed necessary Job Classification: Associate II $100K - $130K Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. An Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities .

Contract Type: Part-Time, Ad Hoc Contract Length: 80 hours total We are seeking 1-2 experienced consultants to provide part-time, ad hoc support for a client's internal team working on data integration between Informatica and Sage 500 ERP. This fully remote engagement is ideal for professionals with hands-on experience in both platforms who can provide targeted technical assistance as integration needs arise. The contract is approximately 80 total hours, with flexible scheduling. Responsibilities: Provide on-demand technical support and consultation to the client's internal team. Guide and assist in project-based integration work involving Informatica and Sage 500 ERP. Help troubleshoot and resolve issues related to data extraction, transformation, and loading between systems. Collaborate with internal team members to clarify integration requirements and validate functionality. Offer best practices for optimizing data flows and managing connectivity between Informatica and Sage 500. Qualifications: 5+ years of experience with Informatica PowerCenter or similar ETL tools. Hands-on experience with Sage 500 ERP integration or support. Strong problem-solving skills and comfort working independently on short-term projects. Ability to advise and guide internal teams without requiring full-time involvement. Excellent communication and collaboration skills in remote environments. U.S.-based candidates only. No visa sponsorships or C2C arrangements accepted. U.S.-based candidates only. No visa sponsorships or C2C arrangements accepted.

The Microsoft Azure Architect is a senior technical expert responsible for designing, implementing, and optimizing advanced solutions on the Microsoft Azure platform. This client-facing role balances hands-on technical work, presales consulting, and internal innovation, driving both client success and Marco's product/service evolution. The Microsoft Azure Architect will collaborate with cross-functional teams to establish cloud strategy, ensure technical excellence, and deliver innovative solutions that align with Marco's business objectives. ESSENTIAL FUNCTIONS: Hands-On Technical Contributor (50%) - approximately 50% of time on client-facing technical projects as an individual contributor (subject to change based on Marco business needs). Architect, implement, and optimize complex client Microsoft Azure solutions across platform services (beyond simple IaaS / VMs), including PaaS, serverless, data, security, and integration services. Serve as a technical expert and individual contributor on client projects, ensuring best practices and high-quality deliverables. Troubleshoot, review, and enhance existing client Microsoft Azure deployments for performance, reliability, security, and cost efficiency. Lead migration and modernization initiatives for legacy client systems to Microsoft Azure. Develop and maintain Infrastructure as Code (IaC) using tools such as ARM, Bicep, or Terraform. Design and implement automation for deployment, monitoring, and management of client Microsoft Azure resources. Ensure compliance with security, governance, and regulatory requirements in client cloud environments. Presales Consulting (25%) - approximately 25% of time on presales consulting and architecture acting as a sales/solutions engineer (SE) to Marco clients and prospects (subject to change based on Marco business needs). Collaborate with the Marco sales organization and individual Marco sellers to understand client needs and propose tailored Microsoft Azure solutions. Lead technical discovery sessions, solution presentations, and proof-of-concept engagements with clients and prospects. Provide technical expertise and guidance during the sales cycle, including RFP responses and solution architecture documentation. Develop and present technical proposals, statements of work, and project plans. Attend demand generation events, speaking engagements, and other Marco-sponsored events. Attend in-person and virtual meetings with clients and prospects. Collaborate with other sales engineers within Marco to provide expert-level guidance and knowledge transfer. Educate sellers in high-level Microsoft Azure topics to help enable increased sales. Innovation & Product Development (25%) - approximately 25% of time on innovation and product/service development (subject to change based on Marco business needs). Work with the Marco Innovation Team to drive internal initiatives to create new products, services, and accelerators leveraging Microsoft Azure technologies. Research emerging Microsoft Azure features and trends, recommending adoption strategies for Marco and its clients. Mentor and collaborate with internal teams to foster innovation and technical excellence. Contribute to the development of best practices, standards, and reusable frameworks for cloud solutions. Participate in recurring Technology Practice Group (TPG) meetings to facilitate the dissemination of important Microsoft Azure updates and best-practices throughout Marco's technical teams. QUALIFICATIONS: Bachelor's degree in Computer Science, Information Technology, Engineering, or related field; Master's degree preferred. Minimum 8-10 years of hands-on experience architecting and implementing advanced solutions on Microsoft Azure. Experience leading cloud migration, modernization, and automation projects. Prior experience in a consulting or presales technical role is highly desirable. Microsoft Certified: Azure Solutions Architect Expert required. Additional certifications such as Azure DevOps Engineer, Azure Security Engineer, Microsoft 365 Enterprise Administrator Expert, or other Microsoft Azure certifications are preferred. REQUIRED SKILLS: Superior communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Excellent writing skills including experience capturing, documenting and illustrating complex functional and technical requirements. Excellent client relationship management skills with the ability to communicate effectively with stakeholders at all levels. Strong IT infrastructure, hardware, software, and networking knowledge. Strong problem-solving skills with a focus on delivering high-quality service solutions. Deep expertise in Microsoft Azure Platform services (App Services, Functions, Logic Apps, Data Services, Security, Networking, DevOps, AI/ML, etc.). Advanced proficiency with automation, Infrastructure as Code (ARM, Bicep, Terraform), and DevOps practices (CI/CD pipelines, GitHub Actions, Azure DevOps). Strong understanding of cloud security, compliance, and governance frameworks (NIST, CIS, GDPR, HIPAA). Experience with hybrid and multi-cloud architectures and integration with on-premises systems. Proficiency with scripting and automation languages (PowerShell, Python). Strong problem-solving skills and ability to deal with frequent change, delays, or unexpected events. Excellent organizational and time/task management skills; self-starter with the ability to perform with little or no supervision. Demonstrates attention to detail, accuracy, and thoroughness; looks for ways to improve and promote quality. Ability to mentor and coach junior staff and foster a culture of continuous learning and innovation. Familiarity with project management methodologies. Cost Conscious - Conserve organizational resources. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI Pay Range: $124,452 - $205,346 annually + 15% annual incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

As a Business Automation Consultant, you will work directly with clients to guide them through their digital transformation journey. Your focus will be on interviewing stakeholders across all levels of the organization, analyzing existing processes, identifying automation opportunities, and designing streamlined workflows. The ideal candidate will bring a strategic mindset, strong interpersonal skills, and deep experience with process automation, particularly with Microsoft Power Automate. ESSENTIAL FUNCTIONS: Conduct in-depth interviews with senior leadership, managers, and frontline employees to gain a comprehensive understanding of current processes, challenges, and automation potential. Analyze, document, and map existing workflows to identify inefficiencies and areas for improvement. Design new and enhanced workflows that leverage Microsoft Power Automate to drive efficiency, improve accuracy, and reduce manual efforts. Create strategic roadmaps and recommendations for process optimization and automation that align with clients' long-term business objectives. Serve as a trusted advisor to clients, providing expertise on digital transformation, change management, and the benefits of automation. Collaborate with technical teams, including Power Automate Engineers, to ensure seamless implementation and integration of automation solutions. Monitor and assess the impact of newly implemented workflows, gathering feedback to refine and optimize automation efforts continually. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. ESSENTIAL FUNCTIONS: Bachelor's degree in Business, Information Technology, or a related field; MBA or relevant advanced degree is a plus. 7+ years of experience in digital transformation, process improvement, or related roles, with a strong understanding of automation technologies and methodologies. REQUIRED SKILLS: Proven experience in business process analysis and design, with expertise in identifying and implementing automation solutions using Microsoft Power Automate or similar platforms. Excellent interviewing and communication skills, with the ability to engage effectively with stakeholders at all organizational levels. Strong documentation skills, with experience creating clear and actionable process maps, workflows, and project roadmaps. Strategic thinker with a deep understanding of change management principles and the ability to drive adoption of new processes and technologies. Microsoft certifications, particularly related to Power Platform or Process Automation, are a plus. Strong instructional design skills and familiarity with LMS platforms. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI Pay Range: $107,701 - $172,322 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Reports to (job title): Retail Sales Leader Description Primary Duties and Responsibilities (details of the basic job functions): Responsible for the sale of ACG branded and brokered insurance products, memberships, and financial products within an ACG branch location: Uses sales techniques and product knowledge to identify customer-specific needs with a primary focus of generating new business sales, and growing ACG's overall insurance book of business. May support escalated service and/or retention of existing insureds. Effectively overcomes objections to close the sale and/or retain the insured. Required to meet/exceed individual established sales targets annually. Works to meet or exceed targets as defined in the sales incentive plan and goals assigned by leadership. Conducts insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies. Participates in local branch events, to solicit new business, create and expand business networks. Build rapport critical to establishing customer satisfaction, loyalty, and affinity to the AAA brand. Responds to customer inquiries and requests relating to membership, and financial products. Refer Members to other applicable lines of business (i.e., Travel & Financial Services) as deemed appropriate. Supervisory Responsibilities (briefly describe, if applicable, or indicate None): none II. Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): High School diploma or equivalent. Current Property & Casualty Insurance Sales license Current Life Insurance Sales license, or obtain within 90 days of hire Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. Obtain Health and Accident licenses and appointments where applicable as deemed necessary and within a time frame established by the Business Unit. Experience: 1+ year(s) of customer-facing experience in a fast-paced computer automated business environment (i.e., financial/banking) Knowledge and Skills: Strong sales skills with a knowledge of effectively developing, tracking, following up on and closing leads. Possess consultative selling techniques utilizing thorough product knowledge. Strong prospecting skills Excellent verbal and written communication skills combined with strong customer focus Ambition, motivation, and drive Knowledge of desktop systems including, but not limited to, CRM and Microsoft Office software applications. Excellent listening skills and ability to understand customer needs. III. Preferred Qualifications Two years of professional sales experience in an insurance environment or related industry (i.e., financial/banking). College level coursework preferred. IV. Work Environment Works primarily in a temperature-controlled branch location. Ability to work irregular hours with possible weekend work. May travel to local branch events. Ability to work from remote/virtual environment with supervisor approval. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

/OBJECTIVE The Senior Manager of Revenue Strategy - Print supports the growth and financial performance of the Print Business Unit by driving advanced deal strategy, financial alignment, and cross-functional collaboration. This role serves as a strategic partner to Sales, Strategic Renewals, Pricing, and General Managers to ensure deals, proposals, and renewals align with Business Unit (BU) goals and revenue targets. This position provides key operational redundancy for the Director of Revenue Operations as the team scales. ESSENTIAL FUNCTIONS - Support complex deal strategy and ensure financial alignment with Print BU margin and pricing expectations. - Partner with Sales, GMs, Strategic Renewals, and Quoting teams to align opportunity development, renewals, and proposal strategy. - Serve as a RevOps connection point for Sales Leaders and new sales employees regarding print processes, tools, renewal logic, and deal guidance. - Collaborate with Pricing, Finance, and Product to ensure deal structures and recommendations support profitability and growth. - Identify operational gaps and contribute to process improvements across the deal-to-order workflow. - Support the development and refinement of renewal logic, deal playbooks, and strategy frameworks. - Provide strategic and operational support to the Director of Revenue Operations - Print, ensuring continuity as the function grows. - Lead through influence across Sales, Renewals, Pricing, GMs, and cross-functional partners without direct-report responsibility. - Reinforce a collaborative, data-driven, and customer-value-focused culture across interactions. - Mentor and guide team members within Print Sales Operations when partnering on deal strategies or process improvements. - Lead cross-functional initiatives and support Region4 and other BU priorities as assigned. QUALIFICATIONS Education and Experience - Associate's degree and two years of relevant experience; or equivalent combination of education and experience. REQUIRED SKILLS 1. Financial acumen and preferred around copier/print industry and equipment leasing. 2. Demonstrates ability to use Excel and Salesforce (CRM). 3. Understanding of Copier/Print solution offerings including A3 and A4 solutions, Production Print, Wide Format solutions, Label Print solutions and Software solutions. 4. Natural aptitude for outcome-based reasoning. 5. Demonstrate excellent verbal and written communication skills with internal and external clients. 6. Self-starter, ability to plan and implement sales strategy with limited supervision. 7. Ability to thrive in a competitive, goal-driven environment. 8. Excellent organizational skills with the ability to maintain accurate and detailed records of sales activity. 9. Ability to prioritize responsibilities and to operate with changing priorities. 10. Demonstrate ability to work effectively and professional with all types of people and situations. 11. Demonstrates a strong attention to detail to ensure accuracy and quality. 12. Strong desire to help others achieve sales success, anticipate their needs and take initiative to ensure positive sales outcomes.

Our client, a leader in technology, is looking for a visual designer to help design their public facing website. This person will have a significant impact on shaping the identity of the Design organization within the company. This is a 6 month contract, with the possibility of extension with the option of being fully remote. Responsibilities Collaborate closely with cross-functional teams to understand the objectives and goals of the website redesign project. Create a captivating and cohesive visual design for the website that resonates with the target audience. Use Style Guides and Design System for all visual design, aligning with the client s brand identity. Ensure the website is responsive and accessible, providing an optimal user experience across various devices and accessibility requirements. Deliver high-quality design assets and deliverables within defined timelines and project requirements. Understand user and stakeholder needs, industry best practices, and emerging trends in website design. Develop wireframes, prototypes, and visual designs that demonstrate a keen eye for aesthetics, layout, typography, and color theory. Collaborate with UX content strategists and web developers to ensure seamless integration of design elements and functionality. Implement responsive design principles to create an engaging and user-friendly experience across desktop, tablet, and mobile devices. Incorporate accessibility standards and best practices to ensure the website is inclusive and accessible to all users. Use industry-standard design tools (such as Adobe Creative Suite, Sketch, or Figma) to create and iterate on design concepts efficiently. Requirements 4+ years of experience as a Visual Designer. Understanding of the UX domain Figma experience Digital Agency experience, designing websites for both consumer and enterprise Nice to have Prior experience as a lead is a plus. Hands-on experience with AEM or CMS is a plus. Expected hourly pay range Fair Market rate Exact compensation may vary based on skills, experience, and location. About Vivo Having been in business since 2006, Vivo is a full-service recruiting and consulting company, specializing on mid to senior level technology resources. Our brand promise is simple: we get people. We get that our clients don t want to waste time, and that our candidates and employees thrive when given honest feedback and an opportunity to grow. Whether you re onsite at our Pleasanton headquarters or working for one of Vivo s clients the best brand names out there our promise to you is unwavering: we will treat you like you are our most important employee. Do you think you get people get what they really need, and get how to deliver? We re not perfect but we re accountable. We re not in 32 countries, but we are in the heart of it all. So, if you are looking for a flexible, fun and high-energy work environment, along with the opportunity to work with some of the world s technology leaders, we can t wait to talk to you. Vivo We Get People!

As a Senior Systems Engineer, you will be responsible for implementation and escalation support of new Marco products during pilot and test market launch. You will maintain security standards and baselines. This position will take direction from the teams System Architect and provide mentorship to junior team members. You will build low touch support models and provide guidance within the team on best ways to operationalize and support new products. ESSENTIAL FUNCTIONS: Implement and maintain new Marco products that are consistent, optimized for client experience, overall performance, and supportability. Perform implementations and or migrations of clients' existing data and applications into Microsoft 365 and Azure environments. Perform system and application testing. Provide technical support to new Marco clients during onboarding process. Perform service engagements for existing clients. Review customer hosted applications and systems and make recommendations for improving design. Assist in defining and implementing baselines and standards. Maintain client documentation. Provide remote escalation support for client issues that are complex and not tier II resolvable. Create and maintain standard templates, images, policy, and automation that will aid in a consistent and rapid deployment and support of client environments. Research, test, and recommend new tools and products to enhance the offering. Develop and document processes and procedures that can be followed to support the new product offering. Administer cloud integrated management solutions such as Cloud Backup, MDR, etc. Stay up to date with relevant state-of-the-art technology, equipment, and/or systems. Participate in on-call rotation and after hours work as required. QUALIFICATIONS: Bachelor's degree and four years of relevant experience; or equivalent combination of education and experience. Current vendor or industry recognized certifications in Microsoft 365 or Microsoft Azure Valid Driver's License, proof of personal insurance and an acceptable driving record. REQUIRED SKILLS: Expertise in Microsoft M365/Azure. Expertise with two or more of the following: Microsoft server and desktop environments Patch management Email architecture Backup technologies Vulnerability management Network architecture Proficiency with common scripting and automation languages, such as PowerShell or Python. Knowledge of common security frameworks and controls including NIST CSF and CIS CSC. Proficient understanding of common technologies and best-practices architectures, such as Microsoft Active Directory, Microsoft Azure, EDR, and firewalls. Knowledge of service management concepts for IT and/or security operations and related standards. Proficiency with business collaboration tools such as Microsoft Office applications. Demonstrates attention to detail. Exceptional organizational and time/task management skills. Self-starter with the ability to perform with little or no direct supervision and takes initiative to improves processes. Excellent communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization. Treats people with respect; Works with integrity and ethically; Upholds organizational values. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality Pay Range: $79,212 - $122,779 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

The Rapid Resolution Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will be responsible for determining problem severity, performing basic remediation, and assigning service requests to appropriate resources. ESSENTIAL FUNCTIONS: Respond to client calls, client emails, system alerts and other correspondence in an appropriate and timely manner. Participate as a primary resource within the inbound calling contact center for Managed IT clients. Determine problem severity, establish priorities, and assign service request to the appropriate resource. Accurately and promptly log client problem information and create a service request. Provide prompt communications to clients (internal and external) on detailed status information and estimated resolution times for issues. Remediate support requests for move/add/change type work. Troubleshooting and remediate support requests for basic and intermediate break/fix type work. Verify systems and applications functionality to identify proper resources to assign for resolution. Verify and maintain client contact and database information. Participate in best practices and follow operations procedures to create efficiencies. Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the employee handbook. EDUCATION AND EXPERIENCE: High School diploma and two years of relevant experience or an Associate's degree; or equivalent combination of education and experience. Previous IT experience preferred. REQUIRED SKILLS: Proficiency with business collaboration tools including MS Office applications, Outlook and company specific programs. Solid customer service abilities including telephone skills. Excellent verbal and written communication with internal and external clients. Excellent organizational and time/task management skills with the ability to prioritize tasks and work within a defined timeline and to operate with changing priorities. Ability to gather and analyze information. Performs work with accuracy and thoroughness. Excellent follow through to see tasks through completion. Function collaboratively as part of a fast-paced, client orientated team. Pay Range: $19.94 - $29.92 hourly + bonus The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Job Title: Customer Care Center Trainer Duration: 1-Year Contract (Temp-to-Hire) Pay Rate: $29.00 - $40.00/hr (W2 only) Work Authorization: Must be authorized to work in the U.S. - No C2C or sponsorship Position Overview We are seeking an experienced Customer Care Center Trainer to deliver engaging in-person, virtual, and e-learning training to both new hires and existing staff within the Customer Care Center (CCC). This role supports the growth and development of Customer Care Center Management, Operations Support, and Customer Service Representatives by delivering training on call management skills, business processes, technology enhancements, customer information systems (CIS/DIS), and regulatory procedures. The Trainer will be responsible for evaluating trainee readiness, providing coaching, and ensuring a smooth transition from training to production. This is a dynamic role for someone passionate about instructional excellence, employee development, and fostering a culture of continuous learning. Key Responsibilities Deliver structured training programs for Customer Care Center staff across multiple formats (classroom, virtual, e-learning). Provide onboarding training for new hires and ongoing training for existing staff, ensuring alignment with business processes and standards. Monitor, track, and report trainee performance, including test scores, attendance, and behavioral observations. Conduct one-on-one coaching sessions, assessments, and on-the-job training activities. Collaborate with management, Quality Assurance, and Operations Support teams to identify training needs and implement solutions. Maintain accurate training records for all CCC employees. Continuously improve training programs using participant feedback and performance metrics. Support the development of job aids, call scripts, and process documentation. Manage classroom engagement, address distractions, and resolve technical issues during training sessions. Participate in training needs analysis to address performance gaps. Required Qualifications High School Diploma or equivalent. Minimum 3 years of training or facilitation experience. Strong verbal, written, and interpersonal communication skills. Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word) and Teams. Knowledge of adult learning and behavior change methods. Ability to prioritize, multitask, and meet deadlines in a fast-paced environment. Strong problem-solving skills with the ability to recommend and implement training solutions. Ability to travel as needed. Preferred Qualifications Bachelor's degree in Communications or related field. Course design and development experience. Familiarity with e-learning software such as Adobe Captivate. Professional training certification.

The Network Escalation Engineer is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide remote technical support, troubleshooting, and administration to Marco clients focused on the technology category of network infrastructure. ESSENTIAL FUNCTIONS: Provide technical support, remote help desk services, and consultative recommendations to billable and non-billable Marco clients focused on the following networking technologies: firewalls; routers; switches; access points. Troubleshoot networks to correct malfunctions and other operational problems. Act as a mentor and technical support advisor for team by assisting with escalated issues. Provide troubleshooting, coaching, and training for team members to enhance their ability to handle similar situations in the future. Perform network maintenance tasks such as firmware and code upgrades, as well as reconfigurations of network devices to align with best practices. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Accurately maintain documentation and comply with service administrative procedures, ticket updates, time entries and timesheets. Perform network assessments. Make recommendations on the configurations of network management software and the software platforms administered through the managed services NOC. Stay up to date with relevant state-of-the-art technology, equipment, and/or systems. Function collaboratively as part of a fast-paced, client-oriented team. Maintain support desk expectations of time entry details and communication standards. Participate after hours work as required. Attend required company and department meetings. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. QUALIFICATIONS: Bachelor's degree and four years of relevant experience; or equivalent combination of education and experience. Previous MSP experience preferred. Current high level industry recognized certifications including one or more of the following: CCNA, CCNP. REQUIRED SKILLS: Solid understanding of network technologies and the OSI model. Proven experience in effective network troubleshooting. Proficiency with network diagnostic, management, and diagram tools. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - This is needed to see a project or task from start to finish. Showing that you are a hard worker and committed to your job and improving yourself shows you can take something on and finish it. Initiative - Being able to demonstrate that you can handle problems on your own and deal with them. Not waiting to be told what to do when you see a problem. If you can't solve it yourself, go find someone who can. Confidence - When you are assured of your own ability, it shows. You may however need assistance for the tough situations that can arise. Teamwork - The ability to work with others on a combined task, make contributions to the task, and share the responsibility of the outcome. Time Management - Your ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities in order to meet deadlines. Enthusiasm - You need to be able to motivate yourself. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Pay Range: $38.08 - $59.03 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

As a Microsoft Power Platform Engineer, you will play a pivotal role in delivering innovative solutions to customers within a dynamic technology service provider organization. Leveraging your expertise in Microsoft Power Apps, Power Automate, Power BI and Dataverse, you will design, develop, and implement scalable applications and automated workflows tailored to meet diverse business needs. You will collaborate closely with clients and internal teams to understand requirements, integrate data sources and ensure optimal performance and security of solutions. With a focus on customer success, you will provide technical support, troubleshoot issues and contribute to ongoing enhancements while adhering to best practices and governance standards. ESSENTIAL FUNCTIONS: Conduct in-depth interviews with senior leadership, managers, and frontline employees to gain a comprehensive understanding of current processes, challenges, and automation potential. Process mine, analyze, document, and map existing workflows to identify inefficiencies and areas for improvement. Design new and enhanced workflows that leverage Microsoft Power Automate to drive efficiency, improve accuracy, and reduce manual efforts. Build workflows to automate business processes. Integrate data from various sources using Power Platform connectors and Dataverse. Create custom connectors, APIs, and plugins for extending Power Platform capabilities. Develop data models and maintain data integrity within solutions. Identify, analyze, and resolve technical issues within Power Platform solutions. Provide support for application deployments and ensure system reliability. Configure security roles, user permissions, and access control in the Power Platform environment. Customize forms, views, and dashboards according to business needs. Document processes, solutions, and workflows clearly. Conduct unit and integration testing of Power Platform solutions. Stay updated with the latest features, updates, and best practices for Microsoft Power Platform. QUALIFICATIONS: Bachelor's degree in Computer Science, Information Technology or related field or equivalent experience. 4+ years of work experience with a strong portfolio of business processes that have been enhanced or automated using the Microsoft Power Platform. Relevant Microsoft certifications (e.g., Microsoft Certified: Power Platform Fundamentals) preferred. REQUIRED SKILLS: Expertise in integrating systems through RESTful APIs and handling JSON data structures. Strong understanding of database structures and experience working with relational databases. Excellent communication and interpersonal skills, with a proven track record of leading customer engagements and discovery sessions. Ability to work independently and manage multiple projects in a fast-paced environment. Familiarity with the entire Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Power Virtual Agents. Experience in project management and agile methodologies. Knowledge of security best practices for process automation and data handling. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI Pay Range: $73,006 - $113,159 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

The Sales Enablement Specialist is responsible for designing and delivering scalable learning programs that enhance seller readiness, accelerate onboarding, and support ongoing skill development. This role oversees the structure and content of enablement tracks aligned to each stage of the sales funnel, ensuring sales teams are equipped with the tools, knowledge, and training needed to achieve performance goals. In close partnership with Sales Operations, Product Marketing, and Go-to-Market leadership, the Enablement Program Manager transforms strategic initiatives into impactful, repeatable learning experiences that drive sales effectiveness. ESSENTIAL FUNCTIONS: Develop and lead comprehensive onboarding programs tailored to sales roles and segments, ensuring new hires ramp quickly and effectively. Design and implement structured enablement pathways focused on product knowledge, objection handling, and execution of sales plays. Maintain a strategic content calendar that aligns with product launches, sales initiatives, and tool rollouts to ensure timely readiness. Facilitate engaging training experiences through live sessions, on-demand modules, certifications, and interactive workshops. Collaborate with the Sales Enablement Lead to assess performance metrics and identify skill gaps, driving targeted coaching interventions. Manage the Learning Management System (LMS) including course setup, user tracking, and performance reporting to measure enablement impact. Translate business strategies into actionable enablement programs, incorporating reinforcement plans to drive long-term behavior change. Continuously improve training programs by gathering feedback from sales reps and District Sales Managers (DSMs), ensuring relevance and effectiveness. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. QUALIFICATIONS: Bachelors Degree in one of the following: Business Administration, Marketing, Communications 3-5 years of experience in Sales Enablement, Sales Training or GTM Program Management PMP, Agile or other project certifications preferred. REQUIRED SKILLS: Strong instructional design skills and familiarity with LMS platforms Excellent project management skills and attention to detail Understanding B2B sales cycles and role of enablement in revenue acceleration Strong collaboration and communication skills Experience working with sales leaders, and sales technology stacks. Pay Range: $67,287 - $104,295 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI