Staff Assistant jobs at Massachusetts General Hospital

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Opportunities for Onsite (MGH, BWH and MGB workspaces) as well as Remote Hybrid workspaces. Performs basic to general secretarial or clerical duties related to the department functions. Receive telephone calls and personal callers, handling inquiries independently or directing to another party. Receives incoming mail and email; answers routine correspondence. Maintains daily calendar and make appointments. Types letters, runs reports, maintains or assists in maintaining files and records. Other related items as required. Essential Functions * Perform administrative duties for an individual, group, or department. * Prepare reports, meeting minutes and correspondence. * Create and edit documents, spreadsheets and presentations. * Manage schedules, arrange appointments and itineraries. * Coordinate meetings, travel, conference calls, and complete expense reports. * Answer and transfer phone calls. * Remain knowledgeable of business unit policies. * May make contacts of a sensitive, complex, and confidential nature. * May work for one or several department professionals, division heads, officers, or managers. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Administrative Assistant or Secretarial experience 0-1 year preferred Knowledge, Skills and Abilities * Basic understanding of office procedures including filing, copying, scanning, printing and faxing. * Basic Proficiency in MS Office. * Ability to use phone system. * Managing one's own time and the time of others. * Strong verbal & written communication skills. * Strong customer service skills. * Strong interpersonal, written and oral skills. * Ability to use standard office equipment. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 399 Revolution Drive Scheduled Weekly Hours 0 Employee Type Temporary Work Shift Day (United States of America) Pay Range $17.36 - $23.80/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

A cover letter and resume are required to be submitted with application. This position is a full-time and partially remote. The selected candidate may only work remote days from a New England state (ME, VT, NH, MA, CT, RI). Under close supervision, the Administrative Specialist I provides administrative and patient scheduling support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana-Farber Cancer Institute's mission. The Administrative Specialist I uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist I may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities Under close supervision, will perform the following: * Provide patient scheduling and administrative support for the department, clinicians, and/or faculty. * Perform scheduling duties that may include, but are not limited to, scheduling patient appointments, working within the EPIC medical record system to manage referrals and patient and provider messages, and communication with the Jimmy Fund Clinic scheduling team and providers around patient referrals and appointments. * .Perform administrative duties that may include, but are not limited to, answering phones, maintaining office supplies, incoming and outgoing mail management, managing resource calendars, and submitting work orders for maintenance issues. * Manage meeting planning and schedules for individuals and teams within assigned department group. * May liaise between patient and clinical staff to provide scheduling support. * Draft communications for members of the department or individuals that the position is supporting for review. * May be responsible for data entry. * Provide email and phone communication with internal and external teams or collaborators. * May serve as onsite representative for external groups, visitors, or collaborators. * Prepare general correspondence, letters of recommendation, Excel spreadsheets, presentation preparation and editing. * Financial responsibilities including P-Card charge review and reconciliation, expense report processing, vendor payments, invoice creation or general office supply ordering. * Coordinate travel arrangements as required/needed by department staff. * Maintain high level of professionalism, discretion, and confidentiality regarding a variety of highly sensitive topics. * Other duties as assigned. Qualifications * High school diploma required. * Bachelor's degree preferred. * 1 year of relevant experience. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * Good written and oral communication skills. * Basic knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, and Adobe. * Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts. * Must possess the ability to identify and work to resolve problems, maintain confidentiality, and pay attention to detail. * Ability to organize, multi-task, prioritize, and follow-through. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $24.07/hr - $29.20/hr At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Staff II position supports VasCore's clinical research operations through study tracking, data entry, and preparation of study documents and reports. This role also assists with sponsor communications, quality assurance activities, and maintaining an organized office and laboratory environment. Strong organizational, communication, and computer skills are required; prior hospital or research experience is preferred. Qualifications Office Coordinating: * Greeting visitors. * Answering phones and directing calls. * Ensures upkeep of the physical office environment of VasCore. Laboratory: * Assist in managing the receipt of studies in accordance with procedures specified in the VasCore Manual of Operations * Assist with entry and maintenance of study log tracking system and subject files * Data entry into web-based electronic data capture systems * Perform entry and maintenance of media storage logs and archiving of images and documents * Assist in preparing and distributing documents (correspondence, * presentations, study binders, and reports) * Assist with maintenance of study contact database * Communicating with study sponsors and sites * Advanced level computer skills with spreadsheet and database management experience * May be required to assist Administrative Manager in maintaining required documentation of Quality Assurance (QA) and Corrective Action and Preventive Auction (CAPA) materials. * May be required to support VasCore Leadership in preparation for and during audits. Skills and Requirements: * Excellent interpersonal skills, including effective written and oral communication * Excellent organizational skills, with ability to prioritize and multi task * Ability to work well with others as a team * Ability to provide support, direction and development to staff * Ability to make decisions quickly and independently * Ability to handle sensitive information * Dependable, excellent follow through, good attention to detail * Bachelor's degree preferred * Minimum 3 years of experience in a hospital setting preferred Additional Job Details (if applicable) Additional_Job_Description Remote Type Onsite Work Location 90 Blossom Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $18.22 - $26.06/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

**Fully On-Site: Monday - Friday, 6:00 AM - 2:30 PM** Reporting to the Practice Director, this mission critical position is responsible for departmental administrative tasks and the review of complex patient appointment sets and associated lab work. The Lab Services Coordinator (LSC) works in a busy environment with a high patient volume, managing complex tasks while balancing multiple real-time priorities, and, when appropriate, acting as the escalation point for issues presenting at main reception. The LSC is an ambassador of the DFCI patient experience while efficiently managing the patient check-in process; uploading outside imaging into Epic, being responsible for offering exemplary customer service and resolving and triaging issues presented during both face-to-face or telephone interactions. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Reporting to the Practice Manager and working under the guidance of the Lab Services LSC Lead, this mission critical position is responsible for the following: **Check-In/Administrative:** + Verifies complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines + Acquires, enters and links verbal lab orders from Providers + Maintains confidentiality of Protected Health Information (PHI) + Performs past-pending reconciliations + Provides superior customer service to all patients, family members, physicians and staff in accordance with the DFCI Customer Service Standards + Performs front desk check-in functions: verifies patient identification; prints patient wristbands; assigns Real-Time Locating System (RTLS) badges; and asks patients screening questions. Prints and reviews appointment schedules for patients + Notifies nursing and lab staff of issues as needed + Answers telephone and provides general disease or program-specific information to callers within the scope of knowledge and authority + Reviews missing labs reports and works with staff from other departments to resolve missing labs + Identifies inconsistencies with, or outstanding questions regarding lab panel orders. Works directly with Providers to reconcile the order to prevent a delay for the patient + Transports wheelchair patients or arranges for patient Escorts and/or wheelchairs **Imaging Services:** + Creates orders and imports outside images from digital media into Epic + Understands and uses Picture Archiving and Communication System (PACS), applicable image upload software, and computer equipment to import images from digital media to PACS + Troubleshoots images and collaborates with Imaging Department, when necessary, to resolve and successfully import images into PACS + Manages and reconciles all patient CDs from intake to upload completion. Works collaboratively with team members to ensure efficient completion of daily work queue + Mails requested CDs back to patient or discarding of CDs per departmental guidelines **Patient Experience:** + Delivers outstanding customer service to internal and external customers + Timely and accurately responds to the needs of internal and external customers + Ability to deescalate patient grievances, maintain customer service standards, and involve department leadership as necessary **Communication and Collaboration:** + Demonstrates ability to effectively communicate across leadership levels and with varying audiences + Synthesizes and communicates complex information in patient friendly terms + Works effectively as a member of the team and across functional teams + Fosters a sense of shared responsibility among the team **Emergency Response:** + Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills **Regulatory Compliance and Quality Improvement:** + Compliance with DFCI policies and procedures + Understanding their role and responsibility in obtaining successful Joint Commission accreditation + HIPPA regulation compliance + Completion of assigned AEU and Health Stream competencies + Actively participates and provides constructive feedback on quality improvement projects **Information Technology:** + Maintains a level of competency in all operational systems including: Epic, RTLS, Outlook, Sunquest, QuickBase, Centricity and LifeIMAGE + Actively engaged in system upgrades and effected operational changes + Manages supply of RTLS badges including: assembling, maintaining, collecting, distributing, cleaning, and troubleshooting problem badges + Actively participates in system(s) downtime and confidently moves seamlessly between normal operations and downtime procedures Bachelor's degree preferred. Prior customer service experience preferred. **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Excellent verbal and written communication skills + Excellent customer service skills and ability to perform under pressure + Ability to multi-task and function as an integral member of the team + Strong organizational, problem solving and critical thinking skills + Ability to adapt to ever-changing environment and able to toggle between multiple systems during the day + Demonstrated flexibility and ability to take on additional responsibilities as situations require **Pay Transparency Statement** The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $21.88/hr - $26.15/hr At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEOC Poster**

Fully On-Site: Monday - Friday, 6:00 AM - 2:30 PM Reporting to the Practice Director, this mission critical position is responsible for departmental administrative tasks and the review of complex patient appointment sets and associated lab work. The Lab Services Coordinator (LSC) works in a busy environment with a high patient volume, managing complex tasks while balancing multiple real-time priorities, and, when appropriate, acting as the escalation point for issues presenting at main reception. The LSC is an ambassador of the DFCI patient experience while efficiently managing the patient check-in process; uploading outside imaging into Epic, being responsible for offering exemplary customer service and resolving and triaging issues presented during both face-to-face or telephone interactions. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities Reporting to the Practice Manager and working under the guidance of the Lab Services LSC Lead, this mission critical position is responsible for the following: Check-In/Administrative: * Verifies complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines * Acquires, enters and links verbal lab orders from Providers * Maintains confidentiality of Protected Health Information (PHI) * Performs past-pending reconciliations * Provides superior customer service to all patients, family members, physicians and staff in accordance with the DFCI Customer Service Standards * Performs front desk check-in functions: verifies patient identification; prints patient wristbands; assigns Real-Time Locating System (RTLS) badges; and asks patients screening questions. Prints and reviews appointment schedules for patients * Notifies nursing and lab staff of issues as needed * Answers telephone and provides general disease or program-specific information to callers within the scope of knowledge and authority * Reviews missing labs reports and works with staff from other departments to resolve missing labs * Identifies inconsistencies with, or outstanding questions regarding lab panel orders. Works directly with Providers to reconcile the order to prevent a delay for the patient * Transports wheelchair patients or arranges for patient Escorts and/or wheelchairs Imaging Services: * Creates orders and imports outside images from digital media into Epic * Understands and uses Picture Archiving and Communication System (PACS), applicable image upload software, and computer equipment to import images from digital media to PACS * Troubleshoots images and collaborates with Imaging Department, when necessary, to resolve and successfully import images into PACS * Manages and reconciles all patient CDs from intake to upload completion. Works collaboratively with team members to ensure efficient completion of daily work queue * Mails requested CDs back to patient or discarding of CDs per departmental guidelines Patient Experience: * Delivers outstanding customer service to internal and external customers * Timely and accurately responds to the needs of internal and external customers * Ability to deescalate patient grievances, maintain customer service standards, and involve department leadership as necessary Communication and Collaboration: * Demonstrates ability to effectively communicate across leadership levels and with varying audiences * Synthesizes and communicates complex information in patient friendly terms * Works effectively as a member of the team and across functional teams * Fosters a sense of shared responsibility among the team Emergency Response: * Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills Regulatory Compliance and Quality Improvement: * Compliance with DFCI policies and procedures * Understanding their role and responsibility in obtaining successful Joint Commission accreditation * HIPPA regulation compliance * Completion of assigned AEU and Health Stream competencies * Actively participates and provides constructive feedback on quality improvement projects Information Technology: * Maintains a level of competency in all operational systems including: Epic, RTLS, Outlook, Sunquest, QuickBase, Centricity and LifeIMAGE * Actively engaged in system upgrades and effected operational changes * Manages supply of RTLS badges including: assembling, maintaining, collecting, distributing, cleaning, and troubleshooting problem badges * Actively participates in system(s) downtime and confidently moves seamlessly between normal operations and downtime procedures Qualifications Bachelor's degree preferred. Prior customer service experience preferred. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * Excellent verbal and written communication skills * Excellent customer service skills and ability to perform under pressure * Ability to multi-task and function as an integral member of the team * Strong organizational, problem solving and critical thinking skills * Ability to adapt to ever-changing environment and able to toggle between multiple systems during the day * Demonstrated flexibility and ability to take on additional responsibilities as situations require Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $21.88/hr - $26.15/hr At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster

Part time and temporary 20 hours per week 100% onsite The Department of Ophthalmology at Boston Children's Hospital offers the latest and best in diagnostics and care for children with vision problems, no matter how simple or complex. We specialize in treating cataracts in babies and children, traumatic eye injuries, juvenile glaucoma and a variety of other conditions and focus on patient-centered care. Learn more about the Department of Ophthalmology here. Key Responsibilities: * Working 20hours/week alongside the BCH Ophthalmology administrative team and their providers. * Focusing on helping the team with daily administrative tasks this internship will build competencies in patient communication/interaction, scheduling, chart prep/oversight, as well as many other aspects of Hospital Administration. * After training period, opportunities to shadow other areas of the department allowing for a more well-rounded overview of the different opportunities in healthcare. Minimum Qualifications * Be currently enrolled in an undergraduate or graduate degree program. Healthcare administration majors/minors preferred * Have the ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations * Have the ability to work with diverse internal and external constituencies. Schedule: To be determined in coordination with supervisor/department needs. "Note that one 3-day technical training may be held for full days over the first 1-3 weeks that are on set days" The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Responsible for assisting the Medical Physics team with quality assurance measurements for patient-specific treatment plans and treatment machine performance. All work will be completed under the supervision of a Medical Physicist. Does this position require Patient Care? Yes Essential Functions Assists in the design, setup, and execution of experiments, including operating equipment and collecting and analyzing data. Prepares, performs, and documents patient-specific quality assurance measurements for x-ray linear accelerator and proton therapy radiation oncology treatment plans. Executes routine quality assurance tests on proton and x-ray treatment machines. Safely and effectively utilizes various equipment, including radiation detectors, measurement phantoms, and software packages. Keeps accurate records of data and documentation acquired and presents to Medical Physics team as needed. Qualifications Education Bachelor's Degree Medical Physics required or Bachelor's Degree Biomedical Engineering required or Master's Degree Medical Physics preferred Can this role accept experience in lieu of a degree? No Experience None required Knowledge, Skills and Abilities * Must have a working knowledge of scientific testing. * Must have experience performing analysis and reporting of experimental measurements via computer software and specialized scientific tools. * Possess excellent computer skills and technical problem solving skills. * Ability to manage time and to communicate effectively. Additional Job Details (if applicable) Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 45 Francis Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Day (United States of America) Pay Range $31.35 - $46.91/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The Department of Ophthalmology at Boston Children's Hospital offers the latest and best in diagnostics and care for children with vision problems. The department has 29 ophthalmologists, nine optometrists, and nine orthoptists on staff. Our experts have pioneered specialized diagnostic and surgical techniques for babies and children. We see more than 40,000 outpatients each year, and more than 1,500 surgical procedures are performed annually in our 11 locations. The Ophthalmology - Customer Service department is seeking an intern who embodies our values of respect, inclusivity, teamwork, and kindness to provide patients, families, and colleagues with an experience equal to the care we deliver at our Waltham office. This position is 100% onsite. Key Responsibilities: * As a Patient Experience Representative (PER) Intern, you will provide high quality customer service and administrative support and assist with patient check-ins, answering phones, and help patients and families get where they need to go. * This is a terrific opportunity to gain exposure to healthcare administrative roles, and you will be exposed to top talent in the industry. You will hone your skills in customer service, time management, communication, teamwork, and collaboration among other transferable skills. The PER job family allows career progression in the healthcare industry. Minimum Qualifications Education: * Current undergraduate students preferred; high school diploma/GED required. Experience: * Previous administrative, customer service, or internship/coop experience preferred. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Department of Neurology: Under the general direction of the Practice Manager, the Practice Assistant II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The Practice Assistant II is expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. The Practice Assistant II is responsible for scheduling patient appointments, diagnostic testing, coordinating referrals and managed care related issues. Candidate must be able to handle a very busy high volume of calls in each division being covered, and able to shift gears to the guidelines for each specific division they are placed in. The Practice Assistant II is expected to take personal and complete responsibility for every customer interaction by creating a welcoming environment and providing outstanding service. Qualifications * High School Diploma or equivalent is required. * Office experience of 2-3 years is required. * Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) This role will be fully onsite for the probation period of 90 days and become a hybrid role after demonstrating the skills required to work independently. PRINCIPAL DUTIES AND RESPONSIBILITIES: * Answers and triages incoming telephone calls, takes messages and assists patients and families with problem resolution both in-person and over the telephone. * Has the primary responsibility for scheduling and rescheduling patient appointments and utilizes wait list to fill cancelled appointments. * Works closely with the international office to schedule visits. * Reviews the daily patient schedule and ensures that all appropriate preparations are in place to facilitate efficient patient flow for the day. * Prints office visit encounters and prepares labels. * Prepare medical record charts for new patients. * Pulls medical records for patients prior to visit. * Obtains pertinent new patient information. * Schedules ancillary appointments. * Responsible for assisting and obtaining appropriate referral information from referral source. * Pre-screens incoming referrals according to selection criteria. * Collects and processes co-payments as applicable. * Checks out patients as applicable. * Coordinates prior authorizations for prescriptions. * Coordinates medical documentation, scanning and indexing in EPIC. * Coordinates interpreter services and patient rides as necessary. * Responsible for sorting mail, incoming faxes and directs correspondence to appropriate recipient. * Coordinates physician administrative and clinical schedules. * Provides cross coverage as necessary. * Files correspondence. Maintains patient confidentiality in compliance with HIPPA guidelines. Remote Type Hybrid Work Location 15 Parkman Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Working with the assigned Division clinicians in the Department of Neurology (DON), the incumbent provides clinical care coordination for the Division and does medication prior authorizations. Requires ability to manage patient information confidentially and in compliance with all Hospital requirements. Must have the ability to manage confidential and sensitive matters with discretion and tact and must have a good sense of urgency in order to prioritize the demands of a large and very busy clinical division. Qualifications * Minimum of a high school diploma or GED. * A minimum of two years of applicable work experience is required. * Some additional training in office systems or other post-high school education is preferred. * Knowledge of performing medication prior authorizations, practice operations, and standards. * Understanding of procedures including filing, copying, scanning, printing, and faxing. * Ability to use phone system (answer and screen calls, put on hold), handle more complex calls, and give more detailed information. * Ability to interpret information as appropriate, answer more complex questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner. * Ability to manage work processes in a neat and orderly way and to sort and alphabetize. * Ability to manage multiple tasks effectively, follow established protocols, and work within systems. * Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages. * May respond directly on behalf of manager/provider without direction or instruction. * Ability to type and enter data effectively and at a more advanced level. - * Intermediate level computer skills including the ability to use word processing, spreadsheet, database, and presentation applications. * Intermediate understanding and use of medical terminology. * Intermediate comprehension of billing and fiscal information. * Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA. Responsibilities: * Manages Epic in-basket messages and telephone calls, including setting up appointments and any tests for office and outpatient consultations. * Confirm patient appointments, reschedule appointments, and ensure the provider's schedules are filled. * Has a complete understanding of the appointment (EPIC). Must be able to schedule, cancel, bump, link, and reschedule appointments based on acuity, urgency, and evolving priority of patient and physician needs. * Assumes responsibility for each telephone message, determining the nature and urgency of the call, relaying the message to physicians or designate, and following through quickly, efficiently, and appropriately. * Positive interactions with patients are critical, as the individual in this position is not only representing the physicians but the department. * Must maintain and manage patient medical records. * Must review charts before patient appointments checking for test results or reports. * Assumes responsibility for obtaining diagnostic reports such as laboratory and radiology results as well as operative notes. * Follows up and obtains all missing and outstanding reports and assures timely disposition with full documentation. * Handles medication refills and medication prior authorization for patients. * Reviews various forms received, fills them, routes them to the right provider, and closes the loop on them. * Requires the ability to work as a team member in the Division. * Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills. * Provide cross-coverage as needed. * Assist with special projects as directed. * Follow HIPAA guidelines for the management of patient privacy and confidentiality. - Other duties, as assigned. Additional Job Details (if applicable) Remote Type Hybrid Work Location 15 Parkman Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Department of Orthopedics: The Practice Assistant II is primarily responsible for appropriately greeting and welcoming all customers who visit the practice, including checking patients in and out, collecting appropriate co-payments in the practice management system, distributing necessary institutional and practice-specific forms, requesting that patients review and verify existing demographic and insurance information, setting certain expectations for patients regarding their visit, and responding to customers' information needs. Responsible for answering and appropriately managing incoming telephone calls, following up on phone messages, and triaging walk-in patients. The Practice Assistant II is responsible for monitoring patients in the waiting room and assisting in related patient flow processes. This position is responsible for performing various administrative and clerical duties required to support the practice, such as managing the scheduling referral work queue, and may be required to perform other tasks as assigned. Qualifications * Minimum of a high school diploma or GED. Some level of higher education is preferred. * Three or more years of customer service experience or experience in a hospital setting is preferred. * Must have good customer service skills. Must be able to multi-task. Experience in problem-solving, customer service, phone, and email usage. * Must be computer literate, including competence in Microsoft Office suite as well as experience in computer-based appointment scheduling. Moderate proficiency in keyboard skills * Must understand the overall goals and systems of the facility; communicate effectively with a socially diverse group of patients visiting their providers for problems that may be life-threatening; cope with the anxiety and stress often created in such a situation; communicate well with a large group of physicians and mid-level providers working in a face-paced and demanding environment; respect the strict confidentiality of medical records, patient information, both in written and conversation form. Additional Job Details (if applicable) Responsibilities: * Performs all aspects of patient scheduling which includes entering complete information, booking appropriately the disposition of all appointments, confirming patient visits, and inputting necessary data. This includes booking interpreters when needed. * Operates multi-line telephone consoles for the ambulatory rehab department (PT, OT, SLP). * Screen calls and provide information to callers, record, and transmit messages, or direct calls to triage therapists and/or appropriate individuals. Returns follow-up calls as indicated. * Prepares, organizes, and distributes all appropriate patient-reported outcome measures. * Correctly identifies issues related to insurance/registration and cordially directs patients when changes are indicated. * Appropriately identifies problems/opportunities that impact on clinical schedules and service availability to the triage supervisor. * Receives files and/or distributes incoming mail and insurance approvals. * Scans all department-related forms including written physician referrals and Medicare Certifications into EPIC and manages MD reconciliation in EPIC. * Schedules appointments, utilizing the computer's clinical information scheduling option, for multiple ambulatory EPIC departments within Rehabilitation Services. Organizes schedules for multiple clinicians. * Maintains various lists and records such as triage and walk-in referrals and beeper numbers, as directed. * Organizes and maintains appropriate inventory of office supplies in the department. * Arrives, cancels, or no-shows all daily visits in EPIC. * Manages pre-scheduling program of post-op patients, research patients, and walk-ins. * Assists in training new clinical and front desk staff regarding scheduling and front desk duties. * Assists managed care coordinator with assigned tasks. Fills in for managed care coordinator in their absence. * Demonstrates effective interpersonal skills in all interactions with the public, staff, patients' families, and caregivers. Is always polite and courteous. Understands how to de-escalate tense situations and ask for assistance when needed. * Maintains all provider scheduling templates and adjusts in a timely fashion as needed. * Performs all check-out functions, including scheduling follow-up visits within the rehabilitation department. * Daily monitoring and execution of the eReferral work queue for their respective rehabilitation clinic. This includes scheduling referral appointments from the work queue. Also, work to ensure all the BWH expectations are met by scheduling referral appointments and linking referrals. * Provides support and information to patients and providers to problem solve and manage complex administrative and patient issues. * Maintains confidentiality and privacy, which is consistent with HIPAA/PHI guidelines. * Understands HMO, Managed Care, and other Third-Party Insurers. * Understands financial services and self-pay resources and provides patients with information as needed. * Works on special projects as directed. * Performs all other duties & tasks as assigned. Additional Managed Care Duties: * Obtains and processes initial referrals and extension requests for Rehabilitation Services to minimize the administrative impact on therapists and patients for managed care and workers' compensation. * Maintains written logs to allow staff to check on referrals in the process. * Works closely with all managed care plan representatives to process referrals quickly and to resolve problem referrals efficiently. * Works with patients around the processing of referrals. Provides extensive patient education about managed care plans, referral process, and plan benefits. * Maintains hospital computer-based managed care system for referrals. * Participates in hospital committees involving managed care. * Works with specialist offices to resolve referral issues that arise. * Provides managed care support to other practice assistants and providers as required. * Often required to work very independently in referral problem resolution. * Works with supervisor to continually refine and streamline the referral process. * Works with clinical supervisor to resolve monthly Insurance Rejections. * Maintains effective, timely communication with supervisor and staff to keep informed on all updates and/or changes in the managed care referral process. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: * Work requires judgment and integrity in dealing with confidential materials. * Strong interpersonal skills necessary to deal effectively with a variety of professionals, staff, patients, and visitors. * Must have good oral and written communication skills. * For positions in our Boston location, fluent in Spanish is preferred. * Complies with ambulatory standards and other regulatory agency standards (i.e. HIPPA) regarding interaction with the public. * Knowledge of referral management and insurance parties. Ability to learn this content area if no prior experience. * Excellent organizational skills. * Ability to prioritize work in a very busy atmosphere, flexible and calm in changing high-volume clinical settings. * Familiarity in a Hospital setting is preferred. * Ability to independently problem-solve successfully. * Capable of working quickly to resolve or minimize identified problems. Remote Type Onsite Work Location 1285 Beacon Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Manage patient referrals and link them to scheduled office appointments. Triage and manage complex telephone calls, utilizing courteous customer service skills. Schedule patient appointments and coordinate the scheduling of diagnostic testing. Ensures the completeness of all required benefits eligibility, waivers, etc. Understands HMO, Managed Care, and other Third-Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification. Understands financial services and self-pay resources and provides patients with information as needed. Provide cross-coverage to the outpatient clinic front desk, performing all check -in and -out functions as outlined by the BWH Front Desk Standards of Operations. Utilizes ACD lines to schedule New, Existing and 2nd post-operative appointments in an expedient and professional manner, adhering to service level standards. Provides excellent customer service. Ensures customer satisfaction and compliance with departmental and service standards. Ability to handle confidential and sensitive information in providing messaging to the providers and LPN's. The scheduler will utilize the Scheduling Algorithm and Questionnaire built into EPIC to ensure the patient is scheduled with the correct provider, at the correct location and within the expected timeframe. This includes radiology needs as well. Works closely with the Practice Coordinator in monitoring work queue and metrics. Assists the Practice Coordinator with orientation, training and coaching of all new team members within the BWH MSC FXB Call Center. This also includes identifying re-training subject matter and providing excellent customer service. Being a role model to ensure customer satisfaction and compliance with departmental and service standards. Provides support and information to patients and providers to problem solve and manage complex administrative issues Entirely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification and payment collection. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience office experience 2-3 years required Knowledge, Skills and Abilities * Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location 22 Patriot Place Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary: * Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under general supervision. * Performs administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Assist callers with routine inquiries, and schedule appointments. * Process patient billing forms and scan documents to patient medical record/LMR. * May be required to accept co-payments. * Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. * Other duties, as assigned. * Provide cross coverage, as needed. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas: People: Focus on serving the community through collaboration and respect. Self Management: Accountability, professionalism and commitment to growth and development. Organization: A commitment to quality, service and exceptional performance. Meeting these expectations is key to the success of the department and the organization. Experience: office experience 2-3 years required Knowledge, Skills and Abilities Required: * Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. * Follow HIPPA guidelines for the management of patient privacy and confidentiality. * Basic understanding and use of medical terminology. * Basic comprehension of insurance types and referral process. * Basic comprehension of registration and fiscal information. * Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 22 Patriot Place Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Monday-Friday, 8:00 AM - 4:30 PM Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions: * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders, and print appointment schedules. * Process patient billing forms and scan documents to patient medical record/LMR. * Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * May be required to accept co-payments. * Handles, screens and/or takes messages related to prior authorizations, * provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Office experience 2-3 years required Knowledge, Skills and Abilities * Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Remote Type Onsite Work Location 2000 Washington Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Monday-Friday, 8:00 AM to 4:30 PM Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions: * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders, and print appointment schedules. * Process patient billing forms and scan documents to patient medical record/LMR. * Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * May be required to accept co-payments. * Handles, screens and/or takes messages related to prior authorizations, * provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Experience Healthcare experience 1-3 year preferred Knowledge, Skills and Abilities * Computer skills Microsoft Office. * Strong follow up and resolution. * Ability to prioritize and manage multiple tasks. * Strong patient/customer service skills. * Ability to learn new software systems and technology skills. * Adjusting actions in relation to others' actions. Additional Job Details (if applicable) Remote Type Onsite Work Location 2000 Washington Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Practice Assistant - 40 hour Evening - BWH OR Clinical Support Job Summary General Duties 1. Coordinates the effective and accurate progression of a complex operating room schedule, helping patients progress efficiently and effectively throughout the Perioperative Space. 2. Acts as the central communications person of the Perioperative Space for the Operating Room and PACU Departments. This position is responsible for initiating or receiving all telephone messages to and from all hospital areas and conveying information clearly and concisely. 3. Will act as the primary liaison to assist with the patient information via the Day Surgical Unit, Post Anesthesia Care Unit, Inpatient Floors and Intensive Care Units, and Operating Room. 4. Responsible for maintaining a well-stocked, clean, and orderly work environment. Maintains par levels for all supplies for the unit, including, but not limited to, forms and secretarial supplies, respiratory, value links supplies, food stuffs, patient controlled anesthesia supplies, epidural pumps, oximeter probes, and EKG supplies. 5. Develops a rapport and collegial relationship with nursing and clinical staff and responds to questions/requests from physicians appropriately. 6. Will be able to assist with the day-to-day non-clinical operations and environmental issues. This includes communication with various ancillary services such as Engineering and EVS, Telecommunications and the Materials Management. Update onsite leadership as appropriate. 7. Safeguarding sensitive medical information and practicing strict procedures in handling confidentiality of data pertaining to patients. 8. Ensure all necessary individuals are notified and given copies of finalized schedules. Updates schedule and informs all appropriate personnel and areas of OR time changes. 9. Checks the pneumatic tube system on a regular basis as advised if something is coming to the station to ensure proper flow of information/products. 10. Keeps informed of policies and procedures for emergency situations which may occur (i.e., disaster, Epic downtime, and outages, etc.). 11. Documents quality assurance activities for various procedures and devices as needed. 12. Ability to float to all other areas as necessary. Is cross-trained to perform essential secretarial duties of the PACU, Preop, ERU, and OR desks. Performs all other duties as assigned. 13. Able to assist in the training and assisting of new onboarding staff, as they train and learn to effectively perform their jobs in a satisfactory manner. Operating Room Duties * Coordinates and communicates with inpatient floors, ED, radiology, and other pre-procedure areas, and transporters to ensure that the pre-operative preparation and transportation of patients to and from areas meets the tight deadlines of the operating room schedule. * Schedules surgical add-ons in the EPIC system, OR and Procedural areas for input on the operation room schedule. Must know which cases can be scheduled and during which hours, the substitution of cases and the utilization of specific rooms for specific cases. Schedule emergent, urgent, non-urgent cases for current and next day. This includes obtaining important clinical patient information required to book the case, ensuring that the correct case card is booked in the Epic system, and communicating with central processing to book a case cart. * Rebooking and scheduling cases that are put on hold or canceled from the previous days due to overcapacity issues. Notifying surgeons, nursing teams, anesthesia teams and other involved perioperative areas that these cases are being canceled, rescheduled, or delayed. * Keeps nurses and physicians informed of the progress of the schedule, alerts them to actual or potential delays, cancelations, and notifies them of expected time or room changes. This includes alerting the appropriate nursing and anesthesia staff for additions or changes made to the schedule to ensure optimum utilization of operating rooms. Also notifies team leaders and all other appropriate personnel when cases are booked, changed, or cancelled, including but not limited to transplant teams, on-call, and trauma teams. * Assists OR Nurses in maintaining data affecting daily OR changes for surgery and anesthesia. Also, assisting nursing staff with providing patient identification labels and wristbands as needed. * Utilization of Microsoft Word to develop and send the Overnight Facilitator Report to Nursing and Anesthesia Leadership teams. This report is generated on the night shift and sent at 5:00am. The report highlights schedule changes throughout the overnight shift as well as important factors that contribute to the flow of the next morning starts, environmental issues, patient deaths, etc. PACU Duties 1. Courteously greets patients and family members, completes all admission information for them upon arrival, correctly identifies each patient, places correct armband, and determines NPO status. Notifies appropriate nurse of the arrival of Day Surgery patients, Pre-op Holding of same day admissions and/or PACU of inpatient admissions from the Main OR. 2. Assigns patients to beds according to the plan set forth by the Nurse in Charge. Logs in all patients into Epic promptly, accurately for event times and length of stay ensuring correct statistical data and financial reimbursement. 3. Prepare patients charts for the next day, including but not limited to printing, wristbands, labels, and appropriate paperwork and stickers to prepare nursing staff to receive patients upon arrival to Pre-Op. 4. Ascertains that valuables are properly cared for. 5. Periodically and independently updates family as to patient's status, changes and delays, and acts as general liaison among patient, family, and surgical staff. 6. Runs daily report from EPIC for next day reminder calls to place to all surgical patients. 7. Walks all out of OR patients to their appointment destinations prior to surgery (Mammography, Nuclear Medicine, CT Scan, Radiology). Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? Yes Experience 2-3 years of relevant experience preferred Knowledge, Skills and Abilities * Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Evening (United States of America) Pay Range $17.36 - $22.75/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The Assistant coordinates administrative details for a comprehensive Direct Marketing fundraising program which utilizes a suite of vehicles (primarily mail, email, and social media) in addition to managing correspondence, budget tracking, scheduling meetings, travel arrangements, appointments, and coordinating mail. The Assistant also helps with the retention of members in Jimmy's Team, Dana-Farber's Monthly Giving Program, through stewardship and outreach. Responsible for assisting the entire Division with reaching financial goals. Reports to the Senior Director, Annual Giving, Direct Marketing (80%) and the Senior Assistant Director, Annual Giving (20%). _Internal Title: Assistant, Individual Giving_ This position is considered hybrid, 2-3 days onsite at 10 Brookline Place, Brookline, MA each week. DFCI guidelines state that employees must reside in New England: Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, or Vermont. APPLICATION REQUIREMENTS: Resume and cover letter required with application submission. If you wish to disclose your personal pronouns, please include them within your resume and cover letter submission. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Annual Giving Direct Marketing Program Administration: + Communicate with Jimmy's Team members whose automatic monthly gifts are set to expire in an effort to renew their membership. + Circulate all mail and email proofs for review, conveying any edits to direct marketing agency, and confirming edits are properly made. + Upload electronic copies of all direct mail appeals to the DFCI Philanthropy network. + Closely monitor and coordinate Annual Giving solicitation calendar to ensure adherence to target dates - update Annual Giving calendar to accurately reflect mail dates. + Assist as required in production of other Annual Giving communications, including solicitations, stewardship pieces, web pages, newsletters, brochures, calling scripts, etc. + Organize and file appeals sent from Direct Marketing. + Process Direct Marketing vendor invoices through the fiscal system. Organize and file Direct Marketing invoices. + Participate in visits, asks, and stewardship of Annual Giving donors. Reporting and Database: + Become familiar with donor database, including relevant canned reports. + Enter appeal codes, source codes, and scan lines for Direct Marketing appeals. Assist in reviewing data prior to releasing mailing to vendor. + Track Direct Marketing budget and work with Fiscal office and Direct Marketing agency to develop budget forecasts on a monthly basis. + Produce and distribute the "Why I Give" Report. + Coordinate with information systems staff to produce data files for solicitations. General Support/Other Activities as Needed: + Answer and respond to Direct Marketing calls and requests from donors, prospective donors, volunteers and sponsors. Take appropriate steps to follow-up. Determine priority of the situation. Suggest response and refer to/inform supervisor as appropriate. + Work with Direct Marketing Senior Director and Senior Assistant Director to respond to feedback and questions from donors as appropriate. + Assist Senior Assistant Director with other projects as necessary. + Assist Annual Giving programs during peak seasons. + Participate in weekly Annual Giving phone and email coverage and assist with front desk tasks as requested. + Participate as needed in efforts including solicitation strategy teams for key prospects and internal planning efforts. Ad-hoc projects. Other responsibilities as assigned. High School Diploma or equivalent required. Associate/Bachelor's degree preferred. No experience required. **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** Attention to detail and excellent communications skills (both written and verbal) are necessary. Superior organizational skills, and ability to manage a variety of projects are key. Directed and self-starting attitude. Strong computer skills and competency in Microsoft Office Suite products, including Outlook and especially Excel, is necessary. Familiarity with database applications and Adobe preferred. Familiarity with e-commerce applications preferred. Ability to work in a fast-paced environment and meet strict deadlines and bottom line goals. High degree of confidentiality must always be exercised. **Pay Transparency Statement** The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) Salary: $26.82/hour At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEOC Poster** \#LI-Hybrid

The Assistant coordinates administrative details for a comprehensive Direct Marketing fundraising program which utilizes a suite of vehicles (primarily mail, email, and social media) in addition to managing correspondence, budget tracking, scheduling meetings, travel arrangements, appointments, and coordinating mail. The Assistant also helps with the retention of members in Jimmy's Team, Dana-Farber's Monthly Giving Program, through stewardship and outreach. Responsible for assisting the entire Division with reaching financial goals. Reports to the Senior Director, Annual Giving, Direct Marketing (80%) and the Senior Assistant Director, Annual Giving (20%). Internal Title: Assistant, Individual Giving This position is considered hybrid, 2-3 days onsite at 10 Brookline Place, Brookline, MA each week. DFCI guidelines state that employees must reside in New England: Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, or Vermont. APPLICATION REQUIREMENTS: Resume and cover letter required with application submission. If you wish to disclose your personal pronouns, please include them within your resume and cover letter submission. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities Annual Giving Direct Marketing Program Administration: * Communicate with Jimmy's Team members whose automatic monthly gifts are set to expire in an effort to renew their membership. * Circulate all mail and email proofs for review, conveying any edits to direct marketing agency, and confirming edits are properly made. * Upload electronic copies of all direct mail appeals to the DFCI Philanthropy network. * Closely monitor and coordinate Annual Giving solicitation calendar to ensure adherence to target dates - update Annual Giving calendar to accurately reflect mail dates. * Assist as required in production of other Annual Giving communications, including solicitations, stewardship pieces, web pages, newsletters, brochures, calling scripts, etc. * Organize and file appeals sent from Direct Marketing. * Process Direct Marketing vendor invoices through the fiscal system. Organize and file Direct Marketing invoices. * Participate in visits, asks, and stewardship of Annual Giving donors. Reporting and Database: * Become familiar with donor database, including relevant canned reports. * Enter appeal codes, source codes, and scan lines for Direct Marketing appeals. Assist in reviewing data prior to releasing mailing to vendor. * Track Direct Marketing budget and work with Fiscal office and Direct Marketing agency to develop budget forecasts on a monthly basis. * Produce and distribute the "Why I Give" Report. * Coordinate with information systems staff to produce data files for solicitations. General Support/Other Activities as Needed: * Answer and respond to Direct Marketing calls and requests from donors, prospective donors, volunteers and sponsors. Take appropriate steps to follow-up. Determine priority of the situation. Suggest response and refer to/inform supervisor as appropriate. * Work with Direct Marketing Senior Director and Senior Assistant Director to respond to feedback and questions from donors as appropriate. * Assist Senior Assistant Director with other projects as necessary. * Assist Annual Giving programs during peak seasons. * Participate in weekly Annual Giving phone and email coverage and assist with front desk tasks as requested. * Participate as needed in efforts including solicitation strategy teams for key prospects and internal planning efforts. Ad-hoc projects. Other responsibilities as assigned. Qualifications High School Diploma or equivalent required. Associate/Bachelor's degree preferred. No experience required.KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Attention to detail and excellent communications skills (both written and verbal) are necessary. Superior organizational skills, and ability to manage a variety of projects are key. Directed and self-starting attitude. Strong computer skills and competency in Microsoft Office Suite products, including Outlook and especially Excel, is necessary. Familiarity with database applications and Adobe preferred. Familiarity with e-commerce applications preferred. Ability to work in a fast-paced environment and meet strict deadlines and bottom line goals. High degree of confidentiality must always be exercised. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) Salary: $26.82/hour At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster #LI-Hybrid

/ Department Summary: Child Life Assistant - Emergency Department (Per diem) Organizes and facilitates play programs and activities to meet individual and group needs. Develops and maintains supportive relationships within therapeutic boundaries with patients and families. When needed escalates observations and interactions to the child life specialist. Assists in purchasing, restocking, and maintaining supplies for Child Life Programming. Maintains appropriate infection prevention and control and safety standards for patient care needs. With direction from child life specialists, assists in delegating routine tasks to assigned volunteers. Minimum Qualifications Education: High-school or GED diploma Experience: Preferred early childhood education experience The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.