Front Desk Coordinator jobs at Mercy Medical Center-Newton - 2618 jobs

The **Patient Coordinator** is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment. **Specific duties include, but are not limited to:** + Greets and assists patients, customers and visitors in person and over the phone. + Will perform patient registration in various systems. + Answers all phone calls in a professional and courteous manner. + May collect monies for time-of-service patient responsibility. + May be responsible for verifying insurance coverage and obtain prior authorization. Patient Assistance: + May perform preliminary screening of patients prior to procedures, which may include medical history. + May transport patient to/from the exam room. + May assist in patient transfer on/off the exam table. + May transport patient to/from the exam room. + May provide the patient with preliminary and post-procedure instructions. Work Area & Supply Preparation + In the mobile setting, may assist in preparing the unit for transport. + Will maintain a clean and organized work area. + May order supplies and ensure the work area is properly stocked. Documentation + Will ensure accuracy of patient records. + May schedule patient appointments and obtain insurance verification and/or authorization. + May prepare medical records for physicians, patients and customers. + Ensures accurate documentation of patient visits in various electronic + systems and on written documents. + May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer. + Performs all duties within HIPAA regulations. + Other duties as assigned. **Position Requirements:** + High School Diploma or equivalent experience required. + For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire. + For Fixed Radiology, CPR Certification is a plus. + As applicable, valid state driver's license required. + Ability to work at several locations required. + Strong customer service skills. + Organizational and multi-tasking skills. + Basic knowledge of computer applications and programs. + Local travel may be required to support multiple sites. + The COVID-19 vaccination is/may be a condition of employment. + All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment. **Preferred** + Six months customer service or related experience and/or training. + Knowledge of medical terminology is a plus. + Bilingual in Spanish is a plus. **Physical Requirements:** The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit. The employee may be exposed to a strong magnetic field or radioactive material. May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise, and travel. More than 50% of the time: + Sit, stand, walk. + Repetitive movement of hands, arms and legs. + See, speak and hear to be able to communicate with patients. Less than 50% of the time: + Stoop, kneel or crawl. + Climb and balance. + Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam). **Residents living in CA, WA, Jersey City, NJ, NY, and CO click here (*********************************************************************************** to view pay range information.** Medical Assistant, Front Office Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information. Job Duties and Responsibilities: + Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team. + Greets patients and assist with resolving patient issues or raising patients issues. + Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link. + Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service. + Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed. + Process and track referrals and authorizations for various insurance types. + Manages patient care flow and assist with monitoring CS-Link message pools and standard work. + Monitors and assess their own workflow to find opportunities for improvement. + Explains policies, procedures, or services to patients using administrative knowledge + Participates in daily huddles and staff meetings. + Promotes and practice infection prevention standards and all department policies and procedures. **Qualifications** Education: High school diploma or GED preferred. Experience: Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred. **About Us** Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. **About the Team** With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai's medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond. **Req ID** : 12777 **Working Title** : Patient Service Rep - Gastroenterology (Santa Monica) **Department** : Santa Monica GI **Business Entity** : Cedars-Sinai Medical Care Foundation **Job Category** : Administrative **Job Specialty** : Admissions/Registration **Overtime Status** : NONEXEMPT **Primary Shift** : Day **Shift Duration** : 8 hour **Base Pay** : $24 - $33 Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information. Job Duties and Responsibilities: + Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team. + Greets patients and assist with resolving patient issues or raising patients issues. + Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link. + Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service. + Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed. + Process and track referrals and authorizations for various insurance types. + Manages patient care flow and assist with monitoring CS-Link message pools and standard work. + Monitors and assess their own workflow to find opportunities for improvement. + Explains policies, procedures, or services to patients using administrative knowledge + Participates in daily huddles and staff meetings. + Promotes and practice infection prevention standards and all department policies and procedures. **Qualifications** Education: High school diploma or GED preferred. Experience: Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred. **About Us** Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. **About the Team** With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai's medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond. **Req ID** : 13773 **Working Title** : Patient Service Rep - Ob/Gyn **Department** : OBGYN **Business Entity** : Cedars-Sinai Medical Care Foundation **Job Category** : Administrative **Job Specialty** : Admissions/Registration **Overtime Status** : NONEXEMPT **Primary Shift** : Day **Shift Duration** : 8 hour **Base Pay** : $24 - $33 Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

**Are you ready to bring your skills to a world-class healthcare organization recognized as one of the top ten in the United States? Come join our team!** The Patient Access Rep II performs all admissions activities for pre-admit and face-to-face registration of patients presenting to Admissions and/or outpatient areas for treatment. Facilitates patient access to Cedars-Sinai Medical Center and secures all demographic and financial patient registration information, including the following: Registration, Pre-Registration, government and non-government insurance verification, eligibility verification, Workers Compensation eligibility, and securing cash deposits (co-pays, deductibles, cash packages). Demonstrates the ability to perform job duties and interact with customers with sensitivity and attention to the patient population(s) served. Provides superior customer service through all personal and professional interactions with all customers within the Cedars-Sinai Health System **Primary Duties and Responsibilities** + Performs all registration activities for patients presenting to all patient access areas. Cross trained and competent to perform in no less than 3 patient access functions and/or patient access areas. + Obtains financial clearance and determines patient's correct financial classification. Performs insurance verification electronically, telephonically, or through product website(s). + Performs proper system search to secure a medical record number (MRN) or assign a new MRN without duplication. Consistently follows CSMC Patient Identification Policy when assigning and verifying MRN. + Performs proper selection of physician. Recognizes privileging issues (physician suspensions). Knows how to handle and resolve physician privilege and suspension issues. + Demonstrates superior patient interviewing skills. Interacts with patients and performs job duties with sensitivity and attention to the patient population(s) being served. + Competent to independently handle routine / frequent inquiries from patients, patient representatives and insurance companies. Escalates issues appropriately. + Demonstrates collection skills. Able to determine and explain patient financial obligation and collect funds when appropriate. Meets or exceeds cash collection goals + Works and resolves QA error worklist daily and without exception. + Interacts with physicians and specialty departments to assure accurate intake of information required for complete registration. + Demonstrates the ability to clearly explain registration and consent forms to the patient and obtain necessary signatures. + Demonstrates the ability to assemble registration paperwork for inclusion on the patient chart. Scans all appropriate documents into scanning system for retrieval as necessary. + Demonstrates competency regarding navigation and entering patient and financial information in the ADT system. + Maintains patient confidentiality. Knows and adheres to CSMC and HIPAA regulations regarding patient privacy and release of information. **Qualifications** **Education & Experience Requirements:** + High School Diploma/GED required. Bachelor's Degree in Hospital Administration or equivalent preferred. + One (1) years of healthcare experience working in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle related roles, including physician offices, healthcare insurance companies, or other revenue cycle related functions required. + Experience answering multi-line and high-volume telephone calls in a healthcare setting or related field preferred. + Medical or healthcare call center experience strongly desired. **About Us** Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. **About the Team** Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most. **Req ID** : 14649 **Working Title** : Patient Access Rep II - Patient Access Contact Center - Primary Care / Urgent Care - Full-Time, On-Site, Days **Department** : CSRC Sched Reg Patient Access **Business Entity** : Cedars-Sinai Medical Center **Job Category** : Administrative **Job Specialty** : Admissions/Registration **Overtime Status** : NONEXEMPT **Primary Shift** : Day **Shift Duration** : 8 hour **Base Pay** : $23.87 - $37.00 Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

AHC Imagine - 9711 If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist HealthCare seeks to hire an experienced Patient Services Specialist who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing. As a Patient Services Specialist you will: Greet and directs patients for appointment, tests, referrals and information utilizing effective customer relations skills and telephone techniques. Schedules patient appointments, test procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals, provides patient instructions verbally or in writing in order for patient to prepare for appointment. Obtain documents and verifies patient demographic financial and insurance information using a computerized scheduling system. Perform pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system. Perform patient appointment maintenance activities; as necessary, to ensure patient appointment history is accurate. Counsel patients on unpaid balances from previous visits prior to scheduling subsequent appointments; counsels patients in anticipated costs for services. Collect payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient. Print forms or reminder cards necessary to facilitate the patient encounter and daily operations. Work with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities Assist in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules and regulations pertaining to assigned clinical area. Print and reviews daily scheduling reports; distributes as appropriate. Review and balances daily cash receipts; in the absence of the supervisor, submits daily cash deposits to the cashier. Review reports to ensure charge has been entered for each appointment. Qualified candidates will possess: High School Diploma, or Two years college degree is preferred. Three years' experience in providing customer services is necessary. Customer service experience in a patient care environment, to include one year experience in patient scheduling, is preferred. Experience utilizing a computerized patient scheduling system or computer terminals is necessary. Familiarity with Medical insurance and medical terminology is necessary. •Typing skill of 30 wpm is necessary. •Knowledge of IDX patient scheduling/ registration systems is preferred. 2 years of office management experience, preferably in physician office and/or ambulatory care setting Valid Drivers license required Work Schedule: Temporary Position for 8 months Monday- Friday 8:00am-4:30pm Pay Range: $19.64 - $25.65 If the salary range is not displayed or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process. Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Non-Exempt) At Adventist HealthCare our job is to care for you. We do this by offering: * Work life balance through nonrotating shifts * Recognition and rewards for professional expertise * 403(b) retirement plan * Free Employee parking * Employee Assistance Program (EAP) support As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County. If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference. Join the Adventist HealthCare team today, apply now to be considered! COVID-19 Vaccination Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination. Tobacco and Drug Statement Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.). Equal Employment Opportunity Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants' religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

Come Join the Premier Infusion & Healthcare Services Family! At Premier we offer employees stability and opportunities for advancement. Our commitment to our core values of Compassion, Integrity, Respect and Excellence in People applies to our employees, our customers, and the communities we serve. This is a rewarding place to work! Premier Infusion & Healthcare Services is a preferred post-acute care partner for hospitals, physicians and families in Southern CA. Our rapidly growing home health and infusion services deliver high-quality, cost-effective care that empowers patients to manage their health at home. Customers choose Premier Infusion & Healthcare Services because we are united by a single, shared purpose: We are committed to bettering the quality of life for our patients. This is not only our stated mission but is what truly drives us each and every day. We believe that our greatest competitive advantage, our greatest asset are our employees, our Premier Family in and out of the office sets Premier apart. PREMIER BENEFITS - For FULL TIME Employees: ● Competitive Pay ● 401K Matching Plan - Up to 4% ● Quarterly Bonus Opportunities ● Medical, Dental & Vision Insurance ● Paid Vacation Time Off ● Paid Holidays ● Referral Incentives ● Employee Assistance Programs ● Employee Discounts ● Fun Company Events Description of Responsibilities --- Monday thru Friday schedule 10:30am - 7:00pm The Receptionist is responsible for courteously receiving and routing all incoming calls and visitors to the pharmacy and assisting with office support tasks as needed. Reporting Relationship Pharmacy Tech Manager Work Schedule Monday- Friday 10:30 am - 7:00 pm Responsibilities of the Receptionist include the following: Answer incoming phone calls with efficiency and courtesy, and redirect calls appropriately. Maintain accurate records of telephone activity. Greet customers and other visitors to the pharmacy, and put them in contact with the appropriate pharmacy personnel. Responsible for correctly e-filing paperwork. Receive, sort and distribute incoming mail as needed. Perform light word processing, data entry, photocopying, filing or other office activities as needed. Assembles patient admission packets Minimum Qualifications Effective interpersonal, time management and organizational skills. The ability to communicate clearly in speaking and writing. Computer skills that include word processing, and efficient use of the internet and e-mail Education and/or Experience: Must have a High School diploma or Graduation Equivalent Diploma (G.E.D.) Must be bilingual / Fluent in Spanish Prior experience in a pharmacy or home health company is of benefit. Prior experience in a consumer related business is also of benefit. Must possess excellent oral and written communication skills, with the ability to express technical issues in “layman” terms. Fluency in a second language is a plus. Equal Employment Opportunity (EEO) It is the policy of Premier Infusion & Healthcare Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Premier Infusion & Healthcare Services will provide reasonable accommodations for qualified individuals with disabilities. Job Type: Full-time Work Location: In person

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Scheduling Specialist provides outreach and support to ensure all our eligible members have access to the care they deserve around our available Clinical/Patient Programs. Assists in navigating our members through the different programs they may be eligible and assists in scheduling them for what best suits their needs. Navigates with our members every step of the way to ensure they are never alone in their healthcare journey. Utilizes excellent customer service measures and understand the meaningful contribution the team makes to our members' healthcare outcomes. Job Duties/Responsibilities: 1. Serves as a “subject matter expert” in the clinical programs that our members may be eligible for. This includes being knowledgeable in procedures, scheduling for Health Assessments, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries. 2. Conducts member outreach phone calls and/or receiving inbound phone calls within the department's goal timeframe; manage to the member's communication preferences as possible, which may include time of day, channel, and language; utilize interpreter service as needed. 3. Collaborates with our partners - including but not limited to other departments, Member Services, and Clinical Departments - to facilitate the member experience. 4. Identifies members targeted for care gaps and other campaigns, and connect members to programs or services when appropriate; analyze available programs, determine program eligibility, and connect member to appropriate provider or vendor 5. Responsible for real-time documentation and timely wrap-up to support outcomes reporting in all systems/applications as required; must enter member demographics and information with accuracy and attention to detail, i.e. feel responsibility for the quality of our organizational data 6. Responsible for meeting or exceeding individual and team goals, and for submitting activity reports in the format and frequency required 7. Excels in customer service and contributes to a culture of going “above and beyond” to ensure the highest level of member satisfaction. 8. Other duties as assigned. Job Requirements: Experience: • Required: Minimum 1 year of call center experience helping members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations. • Preferred: Experience in Clinical setting in managing provider schedules. Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits. Call Center experience in welcome/onboarding, appointment scheduling, retention, sales, or other health care/health plan related programs; and/or inbound call center experience that indicates a higher level of problem-solving such as escalation or resolution Education: • Required: High School Diploma or GED. • Preferred: College courses Training: • Required: • Preferred: Specialized Skills: • Required: Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others. Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors; Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Skills: Ability to apply common sense understanding to carry out detailed, but un-involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills: Strong computer skills. typing 40+ words per minute. Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment. • Preferred: Bilingual English/Spanish, or Vietnamese, Chinese (Mandarin), Korean Licensure: • Required: None Other: • Required: Must be available to work full-time and over-time through the Annual Enrollment Period (Oct-Dec) and Open Enrollment Period (Jan-Mar) Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. 2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $41,600.00 - $57,600.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at ******************************* If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email ******************.

: Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community. Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage. Qualifications: High School Diploma or equivalent. One (1) year of experience as a receptionist in a healthcare setting preferred. Computer skills to include Microsoft Word and Excel, 35 WPM. Epic experience a plus. Ability to interact effectively and in a supportive manner with persons of all backgrounds. Excellent customer service skills. Knowledge of patient billing procedures, insurance verification. Ability to work efficiently and effectively. Ability to work well under pressure, multi-task and handle stress well. Excellent written and verbal communication skills; English/Spanish bilingual required. Essential Duties/Responsibilities Greet patients and agency visitors; direct all individuals to the appropriate location and services; be courteous, polite and helpful to the public and clients at all times when representing Axis Community Health. Respect and maintain privacy and dignity of agency clients; assure client confidentiality at all times per HIPAA regulations. Register patients according to agency protocols and schedule appointments according to established procedures. Determine financial status of patients and their eligibility for Axis Community Health services. Assist patients in accurately completing appropriate forms, and document all information according to Axis Community Health protocols. Provide clerical support for the assigned department/provider, to include preparing patient records for visits, filing laboratory and other patient reports in the medical record and maintaining all forms necessary for clinical services. Working within the scope of a Front Desk Receptionist, assist all members of the clinical team as requested. Maintain the assigned department and ensure that all equipment is in working order, that the area is clean and well-maintained and that sufficient supplies are available for the office and clinical operations. Maintain the cleanliness of all department and patient areas before, during and after clinic. Participate in staff meetings and trainings. Position Schedule: Rotating Evenings and Saturdays. Perform other duties as assigned. Benefits: Employer paid health, dental, and vision benefits to the employee. Option to participate in a 403(B) retirement plan with employer matching contribution. Partial educational reimbursement. 12 paid holidays. Accrued paid time off with each pay period. Employee discount programs. Connect with Axis: Company Page: ************************** Facebook: ******************************************** LinkedIn: ****************************************************** Annual Gratitude Report: ************************************************************** Physical, Cognitive, and Environmental Working Conditions: Work is normally performed in a typical clinic office work environment (and, in some cases, telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship. Physical: Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, reaching over the shoulder, reaching over the head, reaching outward, sitting, walking on various surfaces, standing, and bending. Occasional travel to other Axis health centers and other occasional travel will be required. Equipment: Frequently required to use repetitive motion of hands and feet to operate a computer keyboard, telephone, copier, and other office equipment for extended periods. Sensory: Frequently required to read documents, written reports, and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc. Must be able to speak clearly, understand normal communication, and be understood. Must be able to see clearly and have the ability to judge distances and spatial relationships to see objects where and as they actually are. Cognitive: Must be able to analyze the information being received, count accurately, concentrate and focus on the given task, summarize the information being received, accurately interpret written data, synthesize information from multiple sources, write summaries as needed, interpret written or verbal instructions, and recognize social or professional behavioral cues. Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises. Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity. Key Search Words: Front Desk Receptionist, Receptionist, Customer Service, Office Administration, Administrative Support, Telephone Skills, Appointment Scheduling, Greeting Visitors, Client Interaction, Communication Skills, Multitasking, Problem Solving, Organizational Skills, Data Entry, Office Equipment, Clerical Tasks, Customer Relations, Administrative Procedures, Microsoft Office, EHR, EPIC

RAYUS now offers DailyPay! Work today, get paid today! is $18.28-$24.78 based on direct and relevant experience. RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be rresponsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned

Company Intro At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation's largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas - including 25 ambulatory surgical centers. At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees! Overview As a Scheduling Specialist, you'll be the first touch with our patients and create memorable experiences for all of our patients, providers, and team members. A “patient first approach” is key to success and our Scheduling Specialists play a key role in effectively and compassionately guiding patients and scheduling appointments. Responsibilities In a call center environment, display the ability to service patient needs while actively accepting inbound calls with a focus on customer service Use professional communication etiquette, while servicing patient needs based on appointment availability and nearest location. Minimum goal achievement based on monthly review of various metrics and expected requirements. Works with internal partners and clinics on a timely basis to help support and coordinate the needs of our patients. Focused and open to learning new skills to take on various roles based on business need Qualifications High School diploma or equivalent Ability to navigate custom computer software and internal systems - NextGen experience a plus! Experience in Medical Office including Insurance Knowledge highly desirable Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment Excellent verbal and written communication skills; with the ability to show empathy and active listening skills Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism Bilingual in Spanish highly preferred but not required Benefits & Perks Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!

Scripps Health Administrative Services supports our five hospital campuses, 31 outpatient centers, clinics, emergency rooms, urgent care sites, along with our 17,000 employees, more than 3,000 affiliated physicians and 2,000 volunteers. This position is exclusively available to Vascular Program staff transitioning to Scripps Health. Applications from individuals outside this group will not be considered. Responsible for interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions. Responds to customer billing and payment inquires as needed. Mentors and trains staff on departmental procedures. Responsible for accurately scheduling and re-scheduling complex patient procedures and appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in the scheduling procedures, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors. Accurately documents patient to provider communication, assessing urgency and escalating as appropriate. May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed. Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to accurately identify the need to involve leadership in order to resolve concerns. Experience/Specialized Skills: Must possess excellent mathematical skills and ability to handle monies. Excellent communication and customer service skills. Strong organizational and analytical skills; innovative with ability to identify and solve problems. Able to adapt, prioritize and meet deadlines. Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are required.: Preferred Education/Experience/Specialized Skills/Certification: 2 year experience customer service or healthcare/medical office environment. At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work. You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential. Position Pay Range: $27.24-$35.88/hour

The Medical Office Specialist provides patient care in accordance with established methods and techniques and conforms to recognized standards. Principal Responsibilities: 1. Will participate and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards document. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within. 2. Greets patients for providers, answers the telephone, routing of calls/tasks, books appointments, verifies patient insurance coverage, acts as cashier for payments and prepares for appointments. 3. Greets and check patients in, verifies current demographics and insurance coverage. Notifies back-office staff of patient's arrival in a timely manner. 4. Working knowledge of the referral process. 5. Uses the correct search criteria to eliminate the creation of duplicate documentation and enters in the electronic medical record. 6. Contacts the assistant or provider promptly when an acutely ill patient either telephones or approaches the reception desk with or without an appointment. 7. Directs patient flow and prepare patients for exams. 8. Proactively monitors and manages provider schedules for accuracy. 9. Actively participates in the cleaning of shared work areas. 10. Participates in the orientation and training of new employees. 11. May work at multiple sites as determined by department necessity. Education/Licensure/Experience: 1. High school diploma or equivalent required. 2. Six (6) months of customer service in a professional office setting OR one (1) year or more in a service-related industry required. 3. Certification from a Medical Office Specialist program is preferred. Knowledge and Skills: 1. Ability to work well with providers, clinical staff, and patients. 2. Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work. 3. Excellent proven customer service skills. 4. Intermediate computer and telephone skills. Perks and Benefits: Work-life balance is a top priority at The Corvallis Clinic 7 holidays + 2 floating holidays = 9 Paid Holidays! Early release on Christmas Eve and New Year's Eve Generous Personal Leave Accrual Benefits: Medical w/ HSA or HRA, Dental, Flexible Spending Acct (FSA) Employer contribution to HSA and HRA (when enrolled in Medical Plan) Employer paid Long Term Disability (LTD), Basic Life/AD&D, Employee Assistance Program (EAP) Voluntary Benefits (Vision, Life Insurance and AD&D, Pet Insurance, Aflac, Legal Shield) Retirement - 401k eligible and auto enrolled after 90 days, 100% vested from day 1, with discretionary clinic match after 1 year (w/hours requirement) Pay on Demand (up to 2x per month) Casual Fridays (with clinic approved attire) Year-round employee engagement events and festivities Team centered culture, delivering exceptional medical care with compassion and a commitment to service.

TITLE: Cancer Center Scheduling Specialist Manager of Radiation Oncology DEPARTMENT: St. Charles Cancer Center DATE LAST REVIEWED: September 2025 OUR VISION: Creating America's healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENTAL SUMMARY: In this vital role, you'll be at the heart of patient care-coordinating treatment schedules with precision, while supporting a collaborative and mission-driven clinical environment. At the core of our practice is teamwork. You'll work closely with radiation oncologists, nurses, therapists, physicists, and administrative staff to ensure seamless scheduling that prioritizes patient care and comfort. Your role is more than logistics-it's about connection, communication, and contributing to a greater purpose. The Cancer Center at St. Charles Health System is a comprehensive cancer center that provides holistic care to our patients. The cancer center provides chemotherapy, medical oncology, infusion services, radiation therapy, integrative medicine, nutrition, social work, survivorship and other supportive care treatments All of our staff support our patients in the various stages of their treatments. POSITION OVERVIEW: Coordinate and manage daily department schedules for five radiation oncologists and four physical therapists with efficiency and empathy Collaborate with multidisciplinary team members to ensure accurate and timely appointment setting Serve as a key point of contact for patients, providing clarity and support during a critical time in their care journey Support the overall flow of the radiation oncology department through proactive problem-solving and communication Work in a fast-paced, patient-centered environment where your organizational skills make a real impact This position does not directly supervise any other Caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Schedules inpatient/outpatient procedures and appointments as ordered by the patient's physician or authorized designee. Schedules multiple appointment types including: New patient visits, radiation therapy services, physician referrals, imaging studies, and other procedures. Coordinates patient care with outside facilities. Demonstrates excellent customer service skills and handles high volume of calls. Understands medical terminology and procedures. Responsible for communicating pertinent information related to procedures. Accurately process written orders, enters appointments into scheduling system. Prioritizes work to ensure all details are addressed and proper documentation is input into system. Responsible for accurate patient registration. Pre-registers the patient in the registration system, collects patient demographics, insurance information and collects required co-pay/deposits. Processes payment accurately, and completes daily deposits. Understands how to perform RTE (real time eligibility) for insurance benefits. Assists with prior authorization when needed. Retrieves and scans patient records and forms into appropriate EMR systems. Prepares physician reports and correspondence. Responsible for accurate charge entry and performs review of charges. May be required to cover responsibilities in Bend and Redmond sites. Assists with special projects as needed. Supports the vision, mission and values of the organization in all respects. Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION: Required: High school diploma or GED. Preferred: Associates degree or higher. LICENSURE/CERTIFICATION/REGISTRATION: Required: N/A Preferred: N/A EXPERIENCE: Required: One year working in a physician's office, medical clinic, or hospital setting. Experience in customer service and dealing with physician office staff/general public. Knowledge of medical terminology and procedures. Preferred: Experience in scheduling and registration. Oncology/ medical office practice experience. PERSONAL PROTECTIVE EQUIPMENT: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. ADDITIONAL POSITION INFORMATION: Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System. Ability to multi-task and work independently in a high pace office environment. Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees. Attention to detail. Demonstrated ability and experience in computer applications, use of electronic medical record keeping systems and MS Office. Demonstrates proper phone etiquette. Uses active listening skills. Prioritizes workload to assure timely completion of tasks. PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP . Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? No Job Family: SCHEDULER Scheduled Days of the Week: Monday-Friday Shift Start & End Time: 8:00am to 4:30pm

TITLE: Surgery Scheduling Specialist Surgery Scheduling Supervisor DEPARTMENT: Orthopedic, Neurosurgery & Physiatry DATE LAST REVIEWED: October 2024 OUR VISION: Creating America's healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENT SUMMARY: The Orthopedic, Neurosurgery & Physiatry Services department encompasses multiple specialty providers / who providing specialized care to patients throughout their surgical and surgical experience in multiple locations across Central Oregon including St. Charles, Cascade SurgiCenter, Bend Surgery Center and office based clinic procedures. We encourage collaboration between clinical and non-clinical staff to assure we are providing our community with comprehensive and compassionate care. POSITION OVERVIEW: The Surgery Scheduling Specialist, in collaboration with our specialty providers, is responsible for oversight and coordination of surgery and procedure scheduling across multidisciplinary specialties. The scheduler works closely with patients to ensure they have completed all consultations and preoperative visits prior to scheduling surgery. The scheduler will monitor and analyze performance measures and quality indicators as well as provide training to new caregivers. They will demonstrate competency in all areas of surgery and procedure scheduling by working in these areas alongside fellow caregivers. This position does not directly manage other caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Responsible for high-level accuracy in all functions of clinic business / patient process flow, from initial intake to final collections for services provided. Tracks and manages all aspects of care for patients and coordinates close follow up post operatively. Schedules and coordinates all procedures, including verification of completion of the prior authorization process. Provides concise, specific patient instructions for procedures. Establishes and maintains communication with other team members and departments such as the OR, MDU, pre-surgery and outside entities to ensure procedures and systems function smoothly as well as promotes continuity of care. Troubleshoots issues that arise between the clinic and other hospital departments and works in a collaborative manner to find resolution. Correlates the established provider procedure schedule to EPIC procedure schedules. Works with the clinic leadership to resolve conflicts when identified. Schedules inpatient and outpatient procedures and appointments accurately. Responds to telephone inquiries and faxes from the patient's provider offices and clinics for all service locations. Coordinates procedures for orders received from providers outside of St. Charles processing for review from the performing MD. Reviews and verifies history and physical documentation has been received and performed in an appropriate timeframe, coordinates care with the patient. Understands that procedural time is in high demand across the health system and in ASCs and therefore works to optimize provider schedules to fully utilize available time. Demonstrates excellent phone etiquette and understands medical terminology, human anatomy, procedures, etc. Maintains knowledge of hospital operations and, block and open time rules and process for procedures both inpatient and outpatient. Prioritizes tasks to ensure all details are addressed and proper documentation is inputted into all systems. Develops and maintains a high level of understanding of EPIC process. Functions as a system super user and is proficient utilizing snap board, case requests/procedures, ambulatory chart, ancillary orders, telephone encounters, registration, scheduling functions and estimates. Continually evaluates department process flows and practices to seek opportunities for improvement, conveys feedback and suggestions to clinic leadership. Designs and runs the Surgery scheduling on-boarding training, develop training materials and maintain policy manuals. Evaluates trends and adjusts education as needed to always provide relevant and easy to absorb education. Works with the clinic leadership to compile and interpret key business, financial, operational and statistical data; performs analyses aimed at identifying process errors & education opportunities to improve performance. Keep accurate records on department spreadsheets and uses tools including rosters and shared data for tracking purposes, follow up & documentation. Anticipate the need for change through direct observation and maintains open communication with other departments and facilities. Learns and maintains knowledge of documents and forms according to state and federal requirements and guidelines including CMS, Medicaid, COBRA, EMTALA, HIPAA and many more. Supports the vision, mission and values of the organization in all respects. Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION: Required: High School diploma/GED. Preferred: Associate degree plus healthcare scheduling experience LICENSURE/CERTIFICATION/REGISTRATION: Required: Ability to travel to business functions/trainings/meetings and all SCHS worksites. Preferred: N/A EXPERIENCE: Required: One year experience in healthcare registration and scheduling. Preferred: 2 years' experience in healthcare registration and scheduling. PERSONAL PROTECTIVE EQUIPMENT: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? No Job Family: SCHEDULER Scheduled Days of the Week: Monday-Friday Shift Start & End Time: 8:00am to 5:00pm

TITLE: Cancer Center Scheduling Specialist Cancer Center Operations Manager DEPARTMENT: St. Charles Cancer Center DATE LAST REVIEWED: February 2022 OUR VISION: Creating America's healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENT SUMMARY: The Cancer Center at St. Charles Health System is a comprehensive cancer center that provides holistic care to our patients. The cancer center provides chemotherapy, medical oncology, infusion services, radiation therapy, integrative medicine, nutrition, social work, survivorship, and other supportive care treatments All of our staff support our patients in the various stages of their treatments. POSITION OVERVIEW: The Cancer Center Scheduling Specialist at St. Charles Health System is responsible for scheduling appointments for medical oncology, radiation oncology, infusion procedures, office visits, referrals, and diagnostic exams. Additional duties may include any or all of the following: Patient registration, information retrieval, insurance authorizations, charge capture and other duties. The Scheduling Specialist must maintain excellent customer service relations with patients, hospital staff, office staff and physicians. This position does not directly supervise any other Caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Schedules inpatient/outpatient procedures and appointments as ordered by the patient's physician or authorized designee. Schedules multiple appointment types including: new patient visits, infusion/chemotherapy services, radiation therapy services, medical oncology services, physician referrals, imaging studies, blood transfusions, and other procedures. Coordinates patient care with outside facilities. Demonstrates excellent customer service skills and handles high volume of calls. Understands medical terminology and procedures. Responsible for communicating pertinent information related to procedures. Accurately process written orders, enters appointments into scheduling system. Prioritizes work to ensure all details are addressed and proper documentation is input into system. Responsible for accurate patient registration. Pre-registers the patient in the registration system, collects patient demographics, insurance information and collects required co-pay/deposits. Processes payment accurately, and completes daily deposits. Understands how to perform RTE (real time eligibility) for insurance benefits. Assists with prior authorization when needed. Retrieves and scans patient records and forms into appropriate EMR systems. Prepares physician reports and correspondence. Responsible for accurate charge entry and performs review of charges. May be required to cover responsibilities in Bend and Redmond sites. Assists with special projects as needed. Supports the vision, mission, and values of the organization in all respects. Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients, and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION: Required: High school diploma or GED. Preferred: Associates degree or higher. LICENSURE/CERTIFICATION/REGISTRATION: Required: N/A Preferred: N/A EXPERIENCE: Required: Minimum one (1) year experience in customer service work. Knowledge of medical terminology and procedures. Preferred: One (1) year working in a physician's office, medical clinic, or hospital setting. Experience in scheduling and registration. Oncology/ medical office practice experience. PERSONAL PROTECTIVE EQUIPMENT: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. ADDITIONAL POSITION INFORMATION: Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System. Ability to multi-task and work independently in a high pace office environment. Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees. Attention to detail. Demonstrated ability and experience in computer applications, use of electronic medical record keeping systems and MS Office. Demonstrates proper phone etiquette. Uses active listening skills. Prioritizes workload to assure timely completion of tasks. PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? No Job Family: SCHEDULER Scheduled Days of the Week: Monday-Friday Shift Start & End Time: 8:00 -5:00

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well. MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety. Join the MercyOne Family! We are looking to hire a Specialist I Purpose: Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization's strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Note: "patients" refers to patients, clients, residents, participants, customers, members Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Work hours: Monday-Friday 08:00-1730 Occasional Weekends (either Saturday or Sunday) Functional Role: Specialist I Must possess a comprehensive knowledge of financial clearance and insurance verification processes with two (2) years of financial clearance experience in an acute care setting. Responsible for all pre-service account's financial clearance and collection prior to the date of service Obtains and verifies accurate insurance information, benefit validation, authorization, and preservice collections. Begins the overall patient experience and initiates the billing process for any services provided by the hospital. Minimum Qualifications: * High School Diploma or equivalent. * Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access. * National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire. Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis | Stronger. Together. As One! Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

This position is exclusively available to Vascular Program staff transitioning to Scripps Health. Applications from individuals outside this group will not be considered. Responsible for interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions. Responds to customer billing and payment inquires as needed. Mentors and trains staff on departmental procedures. Responsible for accurately scheduling and re-scheduling complex patient procedures and appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in the scheduling procedures, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors. Accurately documents patient to provider communication, assessing urgency and escalating as appropriate. May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed. Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to accurately identify the need to involve leadership in order to resolve concerns. Experience/Specialized Skills: Must possess excellent mathematical skills and ability to handle monies. Excellent communication and customer service skills. Strong organizational and analytical skills; innovative with ability to identify and solve problems. Able to adapt, prioritize and meet deadlines. Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are required.\: Preferred Education/Experience/Specialized Skills/Certification: 2 year experience customer service or healthcare/medical office environment.

Summary Join Our Team at Mercy Medical Center - Now Hiring a Medical Office Specialist for our Orthopedic Department! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family. Now offering a $1,500 sign on bonus for Medical Assistant & Medical Office Specialist New Hires! Effective January 1, 2026 and expires May 1, 2026. Applicable only for MA & MOS positions in the Centers of Excellence and Maryland Family Care practices, of which this role applies to. Responsibilities We are seeking a skilled Medical Office Specialist to join our Orthopedic practice. This position involves both front and back office duties, including patient registration, patient check in/out, appointment scheduling, copay/balance collection, patient triage, assisting medical professionals in an office setting, running patients during clinic hours, and performing insurance verification and prior authorizations. The ideal candidate will provide compassionate care while fostering a collaborative team environment. * Registering and scheduling patients efficiently and accurately * Collecting patient copays and outstanding balances * Triaging patients and ensuring they receive timely care * Assisting with prior authorizations for any medical procedures, imaging, or prescriptions * Collaborating effectively with medical staff and fellow team members * Maintaining patient records with confidentiality and accuracy * Coordinating patient flow during clinic hours, optimizing efficiency * Upholding high standards of customer service and patient care * Upkeep exam room maintenance by stockinga and cleaning rooms * Collect patient history and work with enhancing direct patient care * Follow written and oral instructions * All other duties as assigned Requirements * Education and Work Experience: * High School Diploma or GED * A minimum of one year experience, preferrably in a medical office setting * Proven experience as a Medical Office Specialist or similar role in Orthopedics is preferred * Proficiency in EPIC and Microsoft Office systems (preferred) * Strong organizational and multitasking skills * Excellent communication and interpersonal abilities * Compassionate and empathetic demeanor towards patients * Ability to work and adapt efficiently in a fast paced work environment * Medical Assistant Certification is a preferred Benefits Benefits Eligibility is based on your scheduled FTE status and Job Category * Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees * 403(b) retirement plan with generous company match and "catch up" provision * Paid Time Off (PTO) & company paid holidays * Tuition reimbursement * Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program * Employer paid Short & Long Term Disability benefits for eligible employees * Voluntary Benefits * Discounts on auto & home insurance and Verizon plans * Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values EEO Statement Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

Job Description High-Impact | Fast-Paced | Relationship-Centered Do you want your work to matter every single day? Are you energized by solving problems quickly while supporting and retaining the caregivers who make care possible? We are seeking a Scheduling Coordinator who understands that strong client and caregiver relationships are the foundation of safe, consistent client care. Plus, with a competitive salary of $50,000, you'll be compensated for your hard work and dedication. This role is perfect for those who enjoy making a difference and executing logistical excellence daily. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. If you're ready to contribute to a fun and engaging culture while enhancing the lives of others, apply now! Your day as a Scheduling Coordinator In Home Care As a Full-Time Scheduling Coordinator at Right at Home in Frederick, MD, you will be instrumental in scheduling and coordinating caregivers for clients in their homes, ensuring that each individual receives the attention and care they need. This role demands quick thinking as you respond to last-minute changes, such as call-outs or emergencies, requiring real-time problem-solving to maintain continuity of care. You will build and sustain positive relationships with our caregiving staff, while communicating clearly and professionally with caregivers, clients, and the internal team. By understanding the availability, strengths, and needs of caregivers, you will support them effectively, all while prioritizing client safety. Your attention to detail will be crucial as you document and update schedules accurately, adeptly balancing multiple moving parts to create a seamless experience for clients and caregivers alike. What matters most To excel as a Full-Time Scheduling Coordinator at Right at Home in Frederick, MD, you'll need a blend of key skills that cater to the fast-paced nature of this high-impact role. A strong problem-solving mindset is essential, as you will frequently encounter changes that require quick and real-time decision-making. Comfort with frequent change and resilience is vital, as you will often manage interruptions and adapt to shifting priorities. Staying organized while maintaining calm and confident communication under stress will help you navigate the demands of the job effectively. Additionally, your ability to think on your feet, even with incomplete information, will empower you to make timely decisions. You'll serve as a primary point of connection for caregivers, helping build trust, reduce burnout, and improve long-term retention through clear communication and fair scheduling. Understanding that every day presents unique challenges will keep you flexible and solution-oriented, allowing you to thrive in a dynamic environment focused on delivering exceptional care. Knowledge and skills required for the position are: Mission critical Fast-paced Full Cycle Communication High-impact role Problem-solvers wanted Must be comfortable with frequent change Thrive in fast-paced / high-pressure environments Can make decisions quickly Stay organized while managing interruptions Communicate confidently and calmly under stress Are flexible, resilient, and solution-oriented Understand that no two days will look the same Connect with our team today! If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!