Customer Service Representative jobs at Metro Express Transp

Job Details Advocacy Fort Lauderdale Office - Plantation, FL Fully Remote Full Time $18.00 - $18.00 Hourly Admin - ClericalDescription Do you want to have a fulfilling career with purpose helping people obtain their Social Security benefits? The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. They will provide great customer service and have a clear phone presence. They will be detail-oriented, professional and have a genuine desire to meet the needs of others. Work hours are Monday - Friday from 8:00 am to 5:00 pm. This is a remote work from home position. Our benefits package includes health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off after 90 days of employment, and nine company paid holidays. Essential Functions: Interacts with customers via telephone, email, or in person to provide support and information on services. Collects and enters information for services. Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers' problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Performs other related duties as assigned. Qualifications Required Skills/Abilities: Minimum typing speed of 35 WPM Must be able to talk on the phone and type at the same time Excellent reading, writing, and verbal communication skills Must have your own internet and desk/work area Must pass a background check and typing test Must have a quiet area for a home office away from noise and distractions Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Solid reading, writing, and verbal communication skills. Ability to sit for a long period of time. Must be proficient in the use of today's technology. Reliable and dependable attendance. Education and Experience: This job requires a minimum of a high school diploma or G.E.D and two years of telephone customer service or previous call center experience. Associate degree is preferred. Telephone experience is required. Auto dialer experience is preferred. Experience using computers and performing data-entry functions. Physical Requirements: Prolonged periods of sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home Requirements: Not all positions are remote; some require that the employee work in the office. Must have a desk, chair and basic essentials to work from home. Must have a quiet work area without noise or distractions. Must have personal high speed internet service (Wi-Fi is not acceptable). Our minimum internet speed requirement is 100 download & 20 upload speed. Must be logged onto your work computer and able to answer calls during your normal work hours. Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV

Company Cox Communications, Inc. Job Family Group Sales Job Profile Inside Relationship Rep - CCI Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly pay rate is $0.00 - $0.00/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of . Job Description Great relationships don't just happen - they're built with trust, authenticity and a spark of curiosity. If you've got the talent to turn connections into meaningful partnerships, we want to hear from you. At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies. We're on the hunt for an Client Solutions Retention Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed - all while driving revenue and advancing your own career. Ready to work with a team that's as invested in your success as you are? Let's talk! What's in It for You? Here's a sneak peek of the benefits you could experience as a Cox employee: A competitive salary and top-notch bonus/incentive plans. A pro-sales culture that honors what salespeople (like you!) contribute to our success. Exceptional work-life balance, flexible time-off policies and accommodating work schedules. A true team environment, with 3 days of real-life collaboration in the office. Comprehensive healthcare benefits, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Professional development and continuing education opportunities. Access to financial wellness/planning resources. Check out all our benefits. What You'll Do You'll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers' needs while also assisting with billing related inquiries Here's a look at what you'll be doing: Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers. Answering customer billing calls creating a best in class experience while assisting with billing related needs. Driving additional revenue with a focus on customer needs and exploring upsell opportunities. Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services. Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell. Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons. Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported. Working with sales support to find the best solutions and resolve installation or service challenges. Educating customers on how to maximize their Cox Business products and services, including features, billing and charges. Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies. Who You Are You're an empathetic listener with a knack for solving problems. Here's what sets you apart: Minimum: 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor's degree in a related field. Proficiency with computers and common business software. Preferred: An associate degree or technical certification in a related discipline. B2B sales experience with a proven track record of meeting quotas. Background in revenue generation or customer retention roles. Experience in the communications industry or with a major communications equipment vendor. Your next big opportunity starts here. Apply to Cox today! Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Dynamic Dies in Holland, OH is looking to hire a full-time Customer Service Rep. Are you looking to build a career in customer service? Are you passionate about taking care of your customers? Would you like to work for a family-owned company that values its employees? If so, please read on! This position for Customer Service Rep earns a competitive wage which scales based on experience. We provide a competitive benefits package that includes medical and dental as well as great perks, including employee appreciation events, free food, games, prizes, and schedule flexibility. If this sounds like the right opportunity for you, apply today! ABOUT DYNAMIC DIES Founded in 1971, we are one of the largest manufacturers of tooling for the corrugated box industry. We began as a small business in a rented garage and have expanded to a multi-state operation consisting of four manufacturing facilities located in Toledo, Ohio, Pittsburgh, PA, Indianapolis, IN, and Middletown, Ohio. Our state-of-the-art graphics operation is centralized at our Toledo manufacturing facility which is also home to our corporate offices. Our company now has around 200 employees, and we have been voted as a top workplace by our employees in 2017, 2021 and 2024. The foundation of our company was built on mutual respect for others, hard work, and an unyielding pride in getting the job done right. We would not be where we are today without our dedicated employees, some of whom have been with us since the beginning! They take pride in their work, and we give back by providing a positive work environment and a comprehensive benefits package. A DAY IN THE LIFE OF A CUSTOMER SERVICE REP Imagine walking through the grocery store and checking the boxes to see if you entered the order for that box. Or at your child's next birthday, their gift came in a box you helped create. As a Customer Service Rep that's what you do-transform orders into on-shelf realities. In this Customer Service role, you are the everyday voice of the company to our customers. You will have a set group of customers and will be responsible for entering orders and generating quotes for our customers. You will respond to customer emails and requests in a helpful, timely manner always keeping in mind that our customer is our top priority. Using your keen eye for detail, you will ensure all information that is needed for production is complete. You will be the contact for any issues or concerns from your customers as well as issues from production. Because every job we do is custom, you enjoy the job variety this brings as well as learning something new with each order you handle. You find great satisfaction in solving problems and working in a fast-paced environment. QUALIFICATIONS FOR CUSTOMER SERVICE REP * 3 years Customer Service experience in a manufacturing environment or problem-solving environment * Excellent communication skills both verbally and written * Strong computer skills-including Excel, Outlook and Sharepoint * Good attention to detail * Strong organizational skills and the ability to manage multiple projects and priorities * Good mathematical skills Do you want to be part of a great team that has been named a Top Workplace? Are you looking for a company that takes care of their employees? Are you looking for excellent benefits and a great work environment? If yes, you might just be perfect for this Customer Service position at our company! WORK SCHEDULE FOR CUSTOMER SERVICE REP This position will work from 8 AM - 4:30 PM with occasional overtime to service the customer's needs. Work from home flexibility may be available after 1 year in the position. ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this Customer Service Rep job, please fill out our initial mobile-friendly application. We look forward to meeting you! Location: 43528

Job Description Customer Service Rep Dynamic Dies in Holland, OH is looking to hire a full-time Customer Service Rep. Are you looking to build a career in customer service? Are you passionate about taking care of your customers? Would you like to work for a family-owned company that values its employees? If so, please read on! This position for Customer Service Rep earns a competitive wage which scales based on experience. We provide a competitive benefits package that includes medical and dental as well as great perks, including employee appreciation events, free food, games, prizes, and schedule flexibility. If this sounds like the right opportunity for you, apply today! ABOUT DYNAMIC DIES Founded in 1971, we are one of the largest manufacturers of tooling for the corrugated box industry. We began as a small business in a rented garage and have expanded to a multi-state operation consisting of four manufacturing facilities located in Toledo, Ohio, Pittsburgh, PA, Indianapolis, IN, and Middletown, Ohio. Our state-of-the-art graphics operation is centralized at our Toledo manufacturing facility which is also home to our corporate offices. Our company now has around 200 employees, and we have been voted as a top workplace by our employees in 2017, 2021 and 2024. The foundation of our company was built on mutual respect for others, hard work, and an unyielding pride in getting the job done right. We would not be where we are today without our dedicated employees, some of whom have been with us since the beginning! They take pride in their work, and we give back by providing a positive work environment and a comprehensive benefits package. A DAY IN THE LIFE OF A CUSTOMER SERVICE REP Imagine walking through the grocery store and checking the boxes to see if you entered the order for that box. Or at your child's next birthday, their gift came in a box you helped create. As a Customer Service Rep that's what you do-transform orders into on-shelf realities. In this Customer Service role, you are the everyday voice of the company to our customers. You will have a set group of customers and will be responsible for entering orders and generating quotes for our customers. You will respond to customer emails and requests in a helpful, timely manner always keeping in mind that our customer is our top priority. Using your keen eye for detail, you will ensure all information that is needed for production is complete. You will be the contact for any issues or concerns from your customers as well as issues from production. Because every job we do is custom, you enjoy the job variety this brings as well as learning something new with each order you handle. You find great satisfaction in solving problems and working in a fast-paced environment. QUALIFICATIONS FOR CUSTOMER SERVICE REP 3 years Customer Service experience in a manufacturing environment or problem-solving environment Excellent communication skills both verbally and written Strong computer skills-including Excel, Outlook and Sharepoint Good attention to detail Strong organizational skills and the ability to manage multiple projects and priorities Good mathematical skills Do you want to be part of a great team that has been named a Top Workplace? Are you looking for a company that takes care of their employees? Are you looking for excellent benefits and a great work environment? If yes, you might just be perfect for this Customer Service position at our company! WORK SCHEDULE FOR CUSTOMER SERVICE REP This position will work from 8 AM - 4:30 PM with occasional overtime to service the customer's needs. Work from home flexibility may be available after 1 year in the position. ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this Customer Service Rep job, please fill out our initial mobile-friendly application. We look forward to meeting you! Location: 43528 Job Posted by ApplicantPro

Come and work for Envoy Air, an American Airlines Group Company, at DAY and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.61 / HR Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.

Salary Description Pay Scale - $16.00 to $23.00

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Canal Winchester, Robinette Way Division: Solutions Job Posting Title: Customer Service Agent - 104556 Time Type: Full Time ESSENTIAL DUTIES AND RESPONSIBILITIES Labor and Training Management: * Reports inconsistencies or problems to Supervisor or Operations Manager. * Manages order flow to ensure daily requirements are fulfilled. * Coordinates special warehouse projects. * Key resource for personnel needing assistance. * Responsible for locking and securing the facility as scheduled or required. * Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc., in a courteous and efficient manner. * Will mentor and train new and existing associates in specific distribution activities to help achieve established customer demands. * Will train new and existing associates on current Standard Operating Procedures, which includes but is not limited to shipping, receiving, picking, and/or quality control documentation * Will assist in forklift operation and certification for new and existing associates. * Direct the operations of the CSR team to achieve prescribed objectives. * Assist associates and temporary labor in the completion of productivity sheets and accurate capture of production and payroll hours. * Assist Supervisor in maintaining the level of employees consistent with a productive workforce. * Participate in establishing work schedules. * Ensure that the schedules are correctly implemented and that jobs are assigned effectively and completed properly. * Assist the Supervisor in ensuring that all associates handle product according to all prescribed quality procedures and guidelines. Customer Service * Respond to all requests (internal and external) in a courteous, professional, and timely manner * Coordinate all inbound and outbound activity for assigned accounts * Process and input all customer orders. * Running and printing shipments from WMS. * Run stock reports to check for product availability. * Generate all related paperwork and necessary information required for customer work orders * Checking all orders for special requests * Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise. * Follow up with other departments to ensure the service standards are being met. * Assure proper invoicing of accounts by verifying customers as required. * Handles returned merchandise in an efficient manner and assure proper credit is given to the customer. Customer Interfacing Activities Investigate and communicate client complaints in accordance with established contact, site and company protocol * Oversees the shipping and receiving activity for the Customer Service Department * Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction. * Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. Documentation * Prepare required activity reports accurately and efficiently for site management * Research discrepancies that may occur in the shipping and receiving process * Document processing and logistical support encompassing a variety of duties to include data entry, copying, faxing, filing, and labeling. * Assisting with any clerical and floor duties management requires. * Ensure the accuracy of all receiving and shipping documents. * Gather and maintain all data and records relative to shipping and receiving activities. * Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents. * Prepare any reports concerning customer service as required by supervisors. * Assist in resolving any discrepancies. Data Entry * Operate the computer terminal in a proficient manner. * Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion. Clerical * Oversee all paperwork associated with orders and maintain the corresponding files. * Answer phone calls and operates various types of office machines and computers necessary to perform duties. * Greet customers and visitors to the office. * Effectively correspond with customers as required. Communication * Answer incoming telephone calls in a cheerful, courteous, and timely manner. * Promptly route each call to the proper party, taking messages when necessary. * Assist callers with general information and inquires. * Direct visitors to appropriate department. * Assist drivers at check in window various times though out the day. OTHER DUTIES (Site Specific) * Assists in overseeing warehouse inventories * May work as part of a team or independently * Active participation in Safety Program, to include but not limited to, Hazardous Communications and Emergency Response programs to ensure a safe work environment for all persons within the facility * Abide by the company policies and procedures as listed in the Employee Manual or other communicated rules and/or regulations * CSRs may be expected to cross train in other administrative staff functions to support the site and contribute to associate development. * Work overtime as dictated by business whether mandatory or voluntary. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

Salary Description Pay Scale - $16.00 to $23.00

Together, We Own it! Start your employee owner journey with Shorr Packaging. The Customer Support Representative I is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As an integral team member, this individual also provides other key activities to assist the overall needs of the Customer Support Department including fulfillment of customer requests for shipping paperwork, invoices, shipment tracking and expedites. Success in this fast-paced role is ensured by demonstrating excellent teamwork skills paired with the ability to manage time sensitive processes to meet expected service levels for our customers. Responsibilities Enter customer sales orders and sample requests into Shorr's ERP system with accuracy and efficiency to meet expected service levels. Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered. Perform new item set-up in concurrence with Shorr's Data Coordinator team using Shorr quoting and ERP systems. Release customer sales orders from Shorr's Order Manager portal to Sxe. Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth customer ordering experience. Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment. Administrative Tasks: Setting up new customer accounts and ship to's in Shorr's ERP system. Add customer contacts and other account updates in Shorr's CRM. Manage customer requests for packing lists, BOL's, and POD's Create manual invoices for customers and/or process invoices in customer portals as required. Problem Resolution: Enter and track expedite requests through Shorr's expedite portal. Provide updated shipping status to team members and/or customers. Resolve sales order and invoice rejections in customer portals. Other duties may be assigned. Requirements Associates Degree or equivalent experience required Experience with MS Word, Excel and Outlook. Knowledge of ERP, CRM and ecommerce platforms is a plus. Prior data entry experience in an ERP and/or ecommerce platform. Demonstrated ability to work with detailed information. Excellent communication skills and ability to work in a fast-paced team environment. Demonstration of excellent organization skills while managing time sensitive processes. Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands. Benefits Employee Stock Ownership Plan (ESOP) - Together, We Own It! Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages Competitive hourly rate plus targeted annual bonus plan 401K plan plus matching Team based Employee Owner company culture Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. Responsibilities * Assist the Service Center Manager * Take and deliver messages for the Service Center Manager and Account Managers * Provide assistance to Drivers * Prepare bills of lading and delivery receipts * Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: * Payroll * Data entry * Freight reports * Driver collect reports * Billing and filling Qualifications * Skillful in Microsoft Office Programs * Excellent keyboarding skills * Has worked in a fast paced environment and has excellent attention to detail * Experience with handling a high volume of phone calls * Exceptional communication and customer service skills Benefits * Stable and growing organization * Competitive weekly pay * Quick advancement * Customized training program * Professional, positive and people-centered work environment * Modern facilities * Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. * Paid holidays (8); paid vacation and personal days

Are you looking for an opportunity in an energetic office environment that allows you to utilize your administrative and customer service skills? Ask yourself the following questions to see if the Account Service Representative at R2 Logistics is the right role for you: Are you an outgoing problem-solver who multitasks effectively and strives for perfection? Do you thrive in a fast-paced team-oriented setting? Would you describe yourself as proactive, persuasive, and disciplined? The Account Service Representative (ASR) plays a vital role in our operation's structure. As a third-party logistics provider (3PL), R2 Logistics provides shipping solutions for manufacturing customers nationwide. ASR's ensure seamless communication from order entry to freight delivery, allowing us to provide the highest level of customer service. Responsibilities: Data Entry - Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements Tracking Shipments - Communicating via phone and email with contracted carriers to record their locations Problem Resolution - Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery Schedule management - Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts Book loads - Negotiating rates with partner carriers to cover shipments Assist with additional responsibilities as needed Requirements: A proactive approach to problem-solving Effective and persuasive communication skills Ability to provide outstanding customer service when faced with a challenge Excellent follow-up skills, with a keen eye for details Ability to multitask and produce results in a time-sensitive setting Energetic and positive attitude Benefits: Medical/Dental/Vision/Life insurance Paid holidays, vacation, and sick time 401K with company match Competitive compensation Full-cycle training (industry & position) Competitive base salary Opportunity for internal career advancement About R2 Logistics: Founded in 2007, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win' competitive mentality. As a third-party logistics (3PL) company, we provide our customers access to our network of contracted transportation providers. With no trucks of our own, we contract asset-based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers. R2 Logistics is an equal opportunity employer. All qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected veteran. R2 Logistics participates in E-Verify, and will provide the federal government with your Form I-9 information to confirm US work authorization upon acceptance of a job offer and completion of the Form I-9.

Shift Available: 10:00 AM - 4:00 PM Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. Responsibilities Assist the Service Center Manager Take and deliver messages for the Service Center Manager and Account Managers Provide assistance to Drivers Prepare bills of lading and delivery receipts Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: Payroll Data entry Freight reports Driver collect reports Billing and filling Qualifications Skillful in Microsoft Office Programs Excellent keyboarding skills Has worked in a fast paced environment and has excellent attention to detail Experience with handling a high volume of phone calls Exceptional communication and customer service skills Benefits Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities

Customer Service Representatives are responsible for assisting all internal and external Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. Responsibilities Assist callers in a timely manner Handle customer admin from a variety of resources including calls, service center questions, faxes, and queue email requests Promptly reply to messages in the group voicemails Provide break, lunch and vacation support for the Reception position Work in a team setting to efficiently and effectively answer group calls and emails Provide feedback on potential process improvements or recommendations to improve or streamline customer requests Accurately, professionally and efficiently address a wide variety of customer requests that include but are not limited to the following: Tracing shipments, ETA's, delivery notifications Schedule pickups Image Documents Website Questions Guaranteed service questions/assistance Freight bill questions and corrections Maintain a friendly, efficient, and professional working relationship with all customers and employees Work with and support all aspects of our partnership business Follow Company procedures at all times Publicly support the mission, vision, and values of Dayton Freight Lines Support the Customer Service Department, Quality Department, and Customer Relations Supervisor as needed Handle other daily admin requirements as assigned Qualifications Skillful in Microsoft Office Programs Excellent keyboarding skills Has worked in a fast paced environment and has excellent attention to detail Experience with handling a high volume of phone calls Exceptional communication and customer service skills Benefits Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. Paid holidays (8); paid vacation and personal days

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. Responsibilities Assist the Service Center Manager Take and deliver messages for the Service Center Manager and Account Managers Provide assistance to Drivers Prepare bills of lading and delivery receipts Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: Payroll Data entry Freight reports Driver collect reports Billing and filling Qualifications Skillful in Microsoft Office Programs Excellent keyboarding skills Has worked in a fast paced environment and has excellent attention to detail Experience with handling a high volume of phone calls Exceptional communication and customer service skills Benefits Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: Streetsboro, OH Division: Contract Logistics Job Posting Title: Customer Service Agent Time Type: Full Time POSITION SUMMARY The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Service Process and input all customer orders. Running and printing shipments from WMS. Run stock reports to check for product availability. Generate all related paperwork and necessary information required for customer work orders Checking all orders for special requests Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise. Follow up with other departments to ensure the service standards are being met. Assure proper invoicing of accounts by verifying customers as required. Handles returned merchandise in an efficient manner and assure proper credit is given to the customer. Customer Interfacing Activities Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction. Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. Documentation Ensure the accuracy of all receiving and shipping documents. Gather and maintain all data and records relative to shipping and receiving activities. Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents. Prepare any reports concerning customer service as required by supervisors. Assist in resolving any discrepancies. Data Entry Operate the computer terminal in a proficient manner. Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion. Clerical Oversee all paperwork associated with orders and maintain the corresponding files. Answer phone calls and operates various types of office machines and computers necessary to perform duties. Greet customers and visitors to the office. Effectively correspond with customers as required. Communication Answer incoming telephone calls in a cheerful, courteous, and timely manner. Promptly route each call to the proper party, taking messages when necessary. Assist callers with general information and inquires. Direct visitors to appropriate department. Assist drivers at check in window various times though out the day. OTHER DUTIES (Site Specific) CSR's may be expected to cross train in other administrative staff functions to support the site and contribute to associate development. Work overtime as dictated by business whether mandatory or voluntary. SUPERVISORY RESPONSIBILITIES None MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience Must have a high school diploma or general education degree (GED). 1 year experience in Customer Service-related capacity Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate Certificates, Licenses, Registrations or Professional Designations N/A SKILLS, KNOWLEDGE AND ABILITIES Computer Skills Intermediate computer skills Proficient with MS Office Applications WMS functions Language Skills English (reading, writing, verbal) Business writing proficiency Mathematical Skills Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products. Other Strong attention to detail accuracy and accomplish job task in a timely manner. Ability to perform duties with minimal supervision or guidance. Ability to multi-task Effective communication skills Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. PREFERRED QUALIFICATIONS 1-3 years warehouse/logistics support experience 2-3 years' experience in Customer Service-related capacity PHYSICAL DEMANDS Occasionally Handling/Fingering, Sitting Frequently Bending Constantly Walking and Standing Ability to Lift/Carry and Push/Pull 21-50 pounds Reach above shoulder, reach outward, squat, or kneel. Other Physical Requirements: WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: Streetsboro, OH Division: Contract Logistics Job Posting Title: Customer Service Agent Time Type: FTE POSITION SUMMARY The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Service Process and input all customer orders. Running and printing shipments from WMS. Run stock reports to check for product availability. Generate all related paperwork and necessary information required for customer work orders Checking all orders for special requests Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise. Follow up with other departments to ensure the service standards are being met. Assure proper invoicing of accounts by verifying customers as required. Handles returned merchandise in an efficient manner and assure proper credit is given to the customer. Customer Interfacing Activities Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction. Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. Documentation Ensure the accuracy of all receiving and shipping documents. Gather and maintain all data and records relative to shipping and receiving activities. Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents. Prepare any reports concerning customer service as required by supervisors. Assist in resolving any discrepancies. Data Entry Operate the computer terminal in a proficient manner. Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion. Clerical Oversee all paperwork associated with orders and maintain the corresponding files. Answer phone calls and operates various types of office machines and computers necessary to perform duties. Greet customers and visitors to the office. Effectively correspond with customers as required. Communication Answer incoming telephone calls in a cheerful, courteous, and timely manner. Promptly route each call to the proper party, taking messages when necessary. Assist callers with general information and inquires. Direct visitors to appropriate department. Assist drivers at check in window various times though out the day. OTHER DUTIES (Site Specific) CSR's may be expected to cross train in other administrative staff functions to support the site and contribute to associate development. Work overtime as dictated by business whether mandatory or voluntary. SUPERVISORY RESPONSIBILITIES None MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience Must have a high school diploma or general education degree (GED). 1 year experience in Customer Service-related capacity Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate Certificates, Licenses, Registrations or Professional Designations N/A SKILLS, KNOWLEDGE AND ABILITIES Computer Skills Intermediate computer skills Proficient with MS Office Applications WMS functions Language Skills English (reading, writing, verbal) Business writing proficiency Mathematical Skills Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products. Other Strong attention to detail accuracy and accomplish job task in a timely manner. Ability to perform duties with minimal supervision or guidance. Ability to multi-task Effective communication skills Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. PREFERRED QUALIFICATIONS 1-3 years warehouse/logistics support experience 2-3 years' experience in Customer Service-related capacity PHYSICAL DEMANDS Occasionally Handling/Fingering, Sitting Frequently Bending Constantly Walking and Standing Ability to Lift/Carry and Push/Pull 21-50 pounds Reach above shoulder, reach outward, squat, or kneel. Other Physical Requirements: WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.

Job Description The Customer Service Representative will be working in a high-volume solution center. This position is customer-focused, requiring the ability to multi-task on telephones and computer software, coordinate and execute emails, and effectively locate solutions to customer problems in a fast-paced and dynamic environment. An ideal Customer Support Representative is an excellent communicator and an efficient problem-solver, with an ability to maintain patience and composure at all times. As the front-line support for our clients and customers, your role is vital to our success as a company. About us: Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do. Minimum Requirements for CSR: High school diploma required or GED equivalent Previous customer service experience Ability to type 45 WPM with a minimum of 92% accuracy preferred Ability to multi-task with a high volume call center Successfully pass a pre-employment drug screen and background check Customer Service Responsibilities and Duties: Answer customer calls promptly and courteously utilizing custom procedure. Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up. Professional interaction with customers over the phone and face-to-face. Work with other departments to resolve customer's issues. Log and record information into customer accounts using a computer. Resolve customer issues and adjust accounts, as necessary, with verification from Manager. Process payments as necessary. Maintain a positive work atmosphere with a culture of respect for others. Other assigned duties from Manager. Benefits 401(k) retirement plan with match Comprehensive medical benefits coverage, dental plans and vision coverage. Employee assistance program (EAP) Health care and dependent care spending accounts (FSA) Life insurance and accidental death & dismemberment insurance. Paid time off Referral program Employee Discount Program Day Shift Weekly day range: Monday to Friday | Rotating weekends

BRT Extrusions is a leading National Aluminum Extrusion manufacturing company located in Niles, Ohio. We are looking for a full-time experienced Customer Service Representative for our expanding Customer Service Department. If you are dynamic and motivated, read on! We offer competitive wages, paid holidays, company paid life insurance, medical, dental and vision insurance, participation in our 401K (with Company match) and paid vacation upon eligibility. This is a non-exempt position and eligible for Overtime. The wage will competitive based on experience. Customer Service Representative A person in this role will enter orders and interface with customers with guidance from the Inside Sales Manager. This person will follow up and offer support to answer questions and/or concerns and work closely with sales to effectively streamline the process and support the customer through the close of the order and beyond. The schedule is generally a Monday through Friday 8am to 5pm schedule, but there are times when OT will be required based on business need. Requirements to be successful as a Customer Service Representative: 2 years' experience in a business-to-business Customer Service experience is required Telephone sales/customer service experience is required. Ability to enter data efficiently and correctly and quickly Knowledge of MS Word, Excel is a must Personal motivation and drive to achieve short- and long-term business and career goals/objectives Strong problem-solving skills Effective relationship building skills required Ability to effectively communicate, build rapport and relate well to a diverse group of customers (primarily over the phone) Ability to work on multiple projects at one time Ability to support both internal and external customers pleasantly and efficiently Manufacturing experience is a plus and we will train on specifics of aluminum extrusions Order entry/data entry experience us required. Responsibilities of the Customer Service Representative: Relationship building with customers and purchasing agents Handle customer complaint/challenges quickly and efficiently and with precision Build and maintain lasting relationships with customers for upsells Meet and exceed established goals and objectives Answer questions pertaining to our products Ensure that data is entered correctly Any other administrative duties as assigned What We Offer, upon eligibility, Medical, Dental & vision insurance Company paid Life insurance 401(K) with employer match Paid vacation and paid sick time (80 hours of vacation at one year and 5 paid sick days) Physical requirements: An individual in this role will be able to walk, bend, stoop, twist, turn frequently. An individual in this role will need to be always aware of movement and/or noises around them when in the plant. An individual in this role must move 5lbs frequently and up to 10lbs occasionally. An individual in this role will remain stationary and move about an office setting as needed per essential duties of the position. An individual in this role will be an effective communicator verbally and in writing. This position will require frequent use of office equipment: primarily phone, fax, computer and all other office equipment as part of the essential functions of the role. BRT is an EEO employer

Job Description 1. Reviews and evaluates requests and direction received from customers, Senior Tech, salesmen and brokers for printability and family consistency. Determines appropriate course of action to take on new artwork, modifications to existing items and repeat orders. 2. Generates quotes to include pricing and timelines, production orders and other necessary documentation for incoming jobs. Performs informal inspection of incoming files. 3. Initiates the preflight of incoming graphics media as well as coordinates the Print Assessment meeting with the required parties. 4. Interfaces with Graphic Customer Service Manager, the Senior Tech, Scheduler and other department managers to ensure all in-house projects stay on schedule. Communicates graphic changes, both color and art element placement, using the work ticket, offering a summary of instructions for each of the departments required to make said changes. 5. Communicates directly with customers, sales personnel and account specialists regarding specific requirements. 6. Re-estimates proofs returned with revisions and updates job cost estimating system. 7. Organizes and keeps track of copies, facsimiles, electronic data and shipments within each project. Ships proofs out to sales force and/or customers as required. 8. Pursues and stays current on graphics technologies, concepts of press approvals and process printing technologies. 9. Initiates Obsolescence and Modification forms when appropriate and creates purchase orders for materials as needed. 10. Review all jobs before closing to verify proper estimates and billing procedures are in place. 11. Responsible for the quality of work, both information and materials. 12. Limited travel to customers, printers/converters, seminars and other companies as required. 13. All other duties as assigned • 3-5 years of experience in flexible packaging/prepress/printing. • Ability to accurately understand/interpret layout specifications and graphics needs. • Computer skills to include the ability to operate Apple computers, MS Office, Acrobat, SAP, Microsoft Outlook and the Internet to access pertinent information. • Excellent interpersonal skills with the ability to communicate effectively (oral and written) with internal and external customers. • Ability to prioritize incoming work and meet multiple deadlines.