Escalations Manager jobs at Microsoft

Customer - Our customer offers an enterprise grade, Agentic-AI solution/platform to help customers de-risk, optimize and rationalize their entire application portfolio, based on deep actionable insights. Job Title - Customer Engagement Manager Type - Fulltime Location - Fremont, California, United States As a Customer Engagement Manager, you'll be the connective tissue between and our enterprise customers. You'll lead high-impact implementations - working directly with CIOs, enterprise architects, and engineering leaders to ensure successful deployment, adoption, and measurable outcomes. What You'll Do Lead customer engagements from discovery to realization of value. Translate complex application landscapes into actionable insight and clarity. Partner with IT and business stakeholders to drive portfolio transformation and modernization initiatives. Feed customer insights back into product evolution and roadmap. Who You Are 5-10 years of experience in consulting, enterprise transformation, or technology delivery. Strong problem-solving, client-leadership, and executive-communication skills. Comfortable leading technical discussions with architects and engineers related to cloud environments, data ingestion, and system integrations, with the ability to translate technical detail into business impact for executive audiences. Experienced partnering closely with engineering teams during implementations, validating technical assumptions, troubleshooting issues, and ensuring data quality and platform readiness for end users. Bring a strong strategy and value-realization mindset, with the ability to synthesize platform insights into clear recommendations, business cases, and executive narratives that drive measurable client outcomes. Thrive in fast-moving, high-context environments where your work drives visible impact. Join us in building one of the most consequential enterprise AI companies of this decade.

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. Job Title: Director -Customer Success - Life sciences Location: Redwood city, CA Position type: Fulltime What's this role about? The Director of Customer Success will lead a high-performing team dedicated to ensuring exceptional client experiences and driving measurable outcomes for life sciences organizations. This role is pivotal in building long-term strategic client-partnerships, maximizing customer value, and supporting business growth through proactive engagement and consultative guidance. *Description for Internal Candidates Key Responsibilities: Customer Relationship Management: Act as the voice of the customer internally, to influence service & operational enhancements Serve as the executive sponsor for key accounts Set and maintain client expectations Ensure alignment between client objectives and service delivery Build and maintain strong relationships with senior stakeholders Strategic Leadership: Develop and execute a comprehensive customer success strategy aligned with organizational goals. Partner with Sales, Delivery & Operations teams to ensure seamless onboarding, delivery/adoption, and retention. Leverage data-driven insights to identify trends, risks, and opportunities for upsell and cross-sell. Operational Excellence: Implement scalable processes and tools to improve efficiency and customer experience. Establish KPIs and performance metrics to measure service performance and customer satisfaction. Establish the client-governance model and lead facilitation of quarterly business reviews with the client Drive continuous improvement initiatives across the customer lifecycle. Measurable KPIs: Revenue Growth from Existing Accounts: Drive 10-20% YoY growth through upsell/cross-sell initiatives. Customer Health Score: Maintain an average health score of 8/10 or higher across all accounts. Client Team Performance: Achieve 100% completion of quarterly success plans and maintain employee engagement scores above 80%. Qualifications: Education: Bachelor's degree in Life Sciences, Business, or related field; advanced degree (MBA, MS) preferred. Experience: 10+ years in Customer Success, Account Management, or Consulting within the life sciences industry. 10+ years in Pharmaceutical or Life Sciences industry. 10+ years providing IT-related services or performing IT-related functions within Life Sciences industry Proven track record of managing enterprise-level clients and delivering measurable business outcomes. Strong leadership experience with ability to build and scale teams. Skills: Deep understanding of pharmaceutical/biotech market dynamics and regulatory environment. Exceptional written & verbal communication, negotiation, and executive presence. Analytical mindset with proficiency in CRM and customer success platforms Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.

Office Manager (Contract-to-Hire | Growth to District Manager) Construction/Infrastructure Industry Our client is looking to hire an Office Manager for a long-standing, rapidly growing client in the construction/infrastructure space. This is a high-visibility role with a direct path to District Manager-perfect for someone who is sharp, organized, and thrives in a straightforward, fast-paced environment. Must Have: • Associate's degree or higher • 3-5+ years in office management/operations • Strong attention to detail • Quick learner with a confident personality • Background in construction, plumbing, engineering, or electrical Day-to-Day: Invoicing, AR/AP, municipal invoice tracking, project tracking, vehicle/fleet records, payroll support, insurance documents, and contract compliance.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO Braze is at an inflection point in our maturity, with a key focus on Scalability, Observability, and Reliability. Reporting to the Senior Manager of Escalation Management Function in the Office of the CTO, you'll be at the forefront of managing critical customer escalations while also driving process improvements and program management initiatives. In this pivotal role, you'll directly handle complex escalations, ensuring swift resolution and maintaining high customer satisfaction. Simultaneously, you'll contribute to the strategic evolution of our Escalation Management function, helping Braze operate as a technology-first business. Your efforts will be crucial in developing and implementing robust processes, policies, and support systems that enable us to effectively manage growth, scale operations, and consistently deliver exceptional customer experiences. Key responsibilities: * Manage complex escalations, ensuring proper investigation, communication, and resolution throughout the escalation lifecycle * Lead cross-functional collaboration with technical experts, support teams, and executive leadership to ensure alignment in addressing escalated issues * Support and enhance the Escalation Management Function, problem management initiatives, and the executive customer escalation process * Develop and implement comprehensive action plans and solutions to address root causes, balancing cost, risk, and resource availability * Maintain and optimize escalation protocols and processes * Triage and prioritize escalations based on urgency and business impact * Translate complex technical information into clear business cases, impacts, and risks for stakeholders at all levels * Present and report on escalations, high-profile issues, and platform incidents to the management team and executives as needed * Drive continuous improvement in processes, service standards, and goals within the Escalation Management function * Analyze escalation performance metrics and quality trends, providing data-driven recommendations for improvements * Contribute to our blameless post-mortem process, and drive prioritization of action items related to process improvement, reliability, and resiliency * Coach and mentor team members on identifying and resolving early escalations WHO YOU ARE Skills: * A skilled communicator able to effectively convey critical issue status (both verbally and written) to executive staff, go-to-market teams, and other stakeholders * Adept at translating complex technical problems into easily digestible terms for all audiences * A decisive leader capable of problem-solving and working effectively within cross-functional teams * Able to prioritize and execute tasks efficiently in a high-pressure environment * Experienced in responding to high-profile, high-impact customer/product escalations in a way that drives customer loyalty * Technically proficient with specific tools for reporting, documentation, and observability (e.g., Jira, Confluence, Salesforce, Google Workspace) * Committed to operational excellence, using data-driven decision-making to minimize risk * Proficient in creating, interpreting, and utilizing data-driven reports to inform decision-making and drive process improvements * Possess a curiosity and willingness to continuously learn about our platform and how customers use it to achieve their business outcomes Qualifications: * Demonstrated ability to lead, make decisions, problem-solve, and work within cross-functional teams * Demonstrated ability to deliver clear, concise updates on critical issues to diverse audiences, including C-level executives and cross-functional teams * Strong technical background with a deep understanding of SaaS infrastructure, cloud technologies, and enterprise software ecosystems; familiarity with tools like Jira, Confluence, Salesforce, and observability platforms is a plus * Exceptional talent for translating technical complexities into actionable insights for both technical and non-technical stakeholders * Versatile team player with the ability to adapt quickly to different roles and responsibilities as escalations evolve, seamlessly transitioning between strategic and tactical contributions * Capable of effectively prioritizing and executing tasks in a high-pressure environment * Proven ability to respond to high-profile, high-impact customer/product escalations in a way that drives customer loyalty * High degree of operational excellence, with a focus on data-driven decision-making to minimize risk * 10+ years of experience in escalation management, program management, operations, or technical support escalations For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $90,000.00 and $117,000.00/year with an expected On Target Earnings (OTE) between $100,000.00 and $130,000.00/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: * Competitive compensation that may include equity * Retirement and Employee Stock Purchase Plans * Flexible paid time off * Comprehensive benefit plans covering medical, dental, vision, life, and disability * Family services that include fertility benefits and equal paid parental leave * Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend * A curated in-office employee experience, designed to foster community, team connections, and innovation * Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching * Employee Resource Groups that provide supportive communities within Braze * Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work, among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

AI is transforming the enterprise landscape, redefining how businesses innovate, operate, and deliver value. At Microsoft, we believe the next wave of productivity will come from empowering every developer to build AI-powered experiences that delight customers and drive commercial success. Windows is at the heart of this transformation, serving as the most widely adopted platform for enterprise applications worldwide. This role offers you the opportunity to shape the future of AI on Windows - helping millions of developers harness cutting-edge AI capabilities to create secure, scalable, and impactful solutions for commercial customers. As Senior Customer Experience Program Manager and part of Windows Platform + Developer team, you would sit side-by-side with product and engineering teams building cutting-edge AI platforms, including Windows AI Foundry and MCP on Windows. You will be in the core of intersection between technology, business and innovation, partnering closely across product, engineering, sales and marketing to enable value of on-device AI with commercial customers across industries, segments and markets. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** + Define the Vision: Drive the strategy for enabling AI-powered development on Windows, aligning with Microsoft's broader AI platform investments. + Partner with Industry Leaders: Collaborate and drive adoption of new technologies with top ISVs (app developers), SIs (system integrators), enterprise customers, and internal engineering teams to deliver solutions that meet real-world business needs. + Champion Enterprise Readiness: Drive validation of Windows AI platform with commercial customers to influence product roadmap, ensure AI platforms on Windows meet the highest standards for security, compliance, and performance in commercial environments. + Empower Developers: Build programs, tools, and guidance that make it seamless for developers to integrate AI into their Windows applications. + Shape the Ecosystem: Influence product roadmaps, SDKs, and developer experiences to accelerate AI adoption across industries. **Qualifications** **Required Qualifications:** + Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development + OR equivalent experience. + 4+ years experience in technical product management; including, driving multiple simultaneous projects with high attention to detail, including cross-group collaboration and demonstrating effective communication. + 4+ years experience engaging with customers and stakeholders, building tech sales pipelines from the ground up, and utilizing keen knowledge of enterprise software operations to guide customers effectively, serving as both a trusted advisor and a technical evangelist. **Preferred Qualifications** : + 6+ years of experience with Windows operating system and application development. + 6+ years of Program management experience driving multiple simultaneous projects with high attention to detail, including cross-group collaboration and demonstrating effective communication. + Experience collaborating with external engineering partners to design, build, or integrate technical solutions. This includes working across organizational boundaries to align architecture, drive joint development efforts, troubleshoot complex issues, and ensure successful delivery of shared goals. Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **************************************************** This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (**************************************************************

We're looking for a Senior Escalation Manager to lead Rapid7's most complex, high-stakes customer escalations. In this role, you'll ensure fast resolution, executive-ready communication, and long-term improvements that strengthen customer trust, retention, and expansion. This is a high-impact, highly visible position where you'll partner across functions, influence product and service investments, and deliver measurable customer and business outcomes. About the Team The Global Support team is the frontline of Rapid7's customer experience, resolving critical issues and safeguarding business outcomes. We partner closely with Customer Success, Sales, Deployment, Professional Services, and Engineering to ensure escalations are handled with speed, precision, and empathy, while continuously improving our processes. About the Role As Senior Escalation Manager, your primary responsibility will be to independently manage high-severity escalations and critical outages end-to-end. Specifically, your focus will be to: Own high-severity escalations: triage, create action plans, align stakeholders, manage status communications, and close with customer commitments met or exceeded Lead Multi-Customer Events (MCEs): act as incident commander during outages or critical defects, coordinate cross-functional response, manage the narrative, and drive accountable post-mortems Control the narrative: craft clear, business-context-aware updates for executives and customer sponsors; set tone, cadence, and clarity of communications Translate escalations into opportunities: identify expansion and retention plays, adoption motions, and services engagements Surface early warning signals: track patterns across tickets, telemetry, and sentiment; intervene proactively before issues escalate Identify and close process/tool gaps: improve workflows across Support, Engineering, and Services with measurable impact on resolution times Coordinate across systems (Salesforce, Jira, Confluence) to ensure visibility, ownership, and accurate case data Measure and report: build concise dashboards and briefs on escalation health, customer impact, and learnings to inform leadership and product roadmaps The skills and qualities you'll bring include: Strong business acumen: connect technical issues to business impact and tailor responses accordingly Proven ability to manage executive-level communications during high-severity incidents or outages Mastery in de-escalation: using empathy, clarity, and credible plans under pressure Experience turning escalations into opportunities for retention or expansion Active listening and observation skills: able to read the room and adapt quickly 5+ years in Customer Support, Customer Success, Services, or Operations roles in enterprise B2B software or cybersecurity, with focus on escalations or incident management Strong cross-functional leadership and influence skills, working across Support, CS, Sales, Deployment, PS, Managed Teams, and Engineering Excellent written and verbal communication, able to distill complex information into succinct, outcome-oriented updates Comfort with data and tooling (Salesforce, Jira, Confluence) to drive visibility and accountability Project/program management experience (ITIL/PMI/Agile familiarity a plus) Operates with urgency, ownership, and precision; exceptional time management and follow-through About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

We're looking for a Senior Escalation Manager to lead Rapid7's most complex, high-stakes customer escalations. In this role, you'll ensure fast resolution, executive-ready communication, and long-term improvements that strengthen customer trust, retention, and expansion. This is a high-impact, highly visible position where you'll partner across functions, influence product and service investments, and deliver measurable customer and business outcomes. About the Team The Global Support team is the frontline of Rapid7's customer experience, resolving critical issues and safeguarding business outcomes. We partner closely with Customer Success, Sales, Deployment, Professional Services, and Engineering to ensure escalations are handled with speed, precision, and empathy, while continuously improving our processes. About the Role As Senior Escalation Manager, your primary responsibility will be to independently manage high-severity escalations and critical outages end-to-end. Specifically, your focus will be to: Own high-severity escalations: triage, create action plans, align stakeholders, manage status communications, and close with customer commitments met or exceeded Lead Multi-Customer Events (MCEs): act as incident commander during outages or critical defects, coordinate cross-functional response, manage the narrative, and drive accountable post-mortems Control the narrative: craft clear, business-context-aware updates for executives and customer sponsors; set tone, cadence, and clarity of communications Translate escalations into opportunities: identify expansion and retention plays, adoption motions, and services engagements Surface early warning signals: track patterns across tickets, telemetry, and sentiment; intervene proactively before issues escalate Identify and close process/tool gaps: improve workflows across Support, Engineering, and Services with measurable impact on resolution times Coordinate across systems (Salesforce, Jira, Confluence) to ensure visibility, ownership, and accurate case data Measure and report: build concise dashboards and briefs on escalation health, customer impact, and learnings to inform leadership and product roadmaps The skills and qualities you'll bring include: Strong business acumen: connect technical issues to business impact and tailor responses accordingly Proven ability to manage executive-level communications during high-severity incidents or outages Mastery in de-escalation: using empathy, clarity, and credible plans under pressure Experience turning escalations into opportunities for retention or expansion Active listening and observation skills: able to read the room and adapt quickly 5+ years in Customer Support, Customer Success, Services, or Operations roles in enterprise B2B software or cybersecurity, with focus on escalations or incident management Strong cross-functional leadership and influence skills, working across Support, CS, Sales, Deployment, PS, Managed Teams, and Engineering Excellent written and verbal communication, able to distill complex information into succinct, outcome-oriented updates Comfort with data and tooling (Salesforce, Jira, Confluence) to drive visibility and accountability Project/program management experience (ITIL/PMI/Agile familiarity a plus) Operates with urgency, ownership, and precision; exceptional time management and follow-through Core Value Embodiment Embody our core values to foster a culture of excellence that drives meaningful impact and collective success. We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope - just like we've been doing for the past 20 years. If you're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us. #LI-NR1 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You'll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Manage, develop, coach and mentor a team of Technical Escalation Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog's 400+ integrations Act as the owner for your team's accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports Ensure successful training and onboarding of new hires Guide the team through technical-training, certificates and additional learning and development needs Build out documentation and knowledge base articles for a variety of technologies Drive projects or initiatives to improve team productivity, process, or procedure Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary Who You Are: Passionate about people management and/or mentorship with previous experience leading a team Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach A tinkerer with some programming experience and a basic knowledge of Linux Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.) Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is:$108,000-$144,000 USD About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. 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As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking an Escalation Manager that requires both cross-functional as well as external coordination with customers and partners, software & platform personnel, product management, customer support analysts and relationship management teams in unison to resolve complex customer challenges. This individual will drive customer and stakeholder interaction, cross-platform root cause analysis, issue reproduction & verification, and overall customer get-well pan. As a customer advocate, he/she will be responsible for driving resolution of critical support issues, and have a ‘call first' mentality. RESPONSIBILITIES: Take ownership for driving progress and resolution on backlog critical customer escalations Work in close partnership with cross-functional post sales delivery teams to ensure timely resolution to issues that may be impacting customer satisfaction, and serve as the chief initial point of contact for support escalations Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to. Responsible for ensuring daily progress updates on backlog of escalated issues from support to partner or customer Manage complex customer situations EXPERIENCE AND KNOWLEDGE: Typically requires a Bachelor's degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience. Must be able to work in a challenging environment Excellent written and verbal communication skills; including the ability to clearly articulate technical issues to both technical and non-technical audiences Strong analytical and end to end problem solving skills Ability to multi-task and prioritize with a strong sense of getting to closure on behalf of the customer Project Management experience a plus Ability to comprehend & communicate technical concepts to management Demonstrated ability to lead and motivate others Experience managing a highly technical client facing team Willingness and ability to travel (occasionally and at short notice) This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - “You Earned it” Click here to find out more about the benefits we offer. Our Culture & Commitment: We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. Applicants in California or Washington State may not be exempt from federal and state overtime requirements

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Job Description General knowledge about the entire loss mitigation process is necessary to manage a large portfolio of customers throughout the default servicing lifecycle. The Customer Relationship Manager (CRM) position requires expertise in loan modification. The CRM serves as a single point of contact and trusted advisor for these borrowers. Sensitivity to the nature of a distressed customer situation and professional demeanor are important attributes to possess in communicating with customers, as well as setting expectations, about loan status and possible difficult decisions up to the final resolution. The CRM will oversee broad set of activities that include managing a portfolio of loans in default, loan modifications, document validation, NPV modeling, second mortgage modifications, short sale/ DIL, and answer technical foreclosure questions. In many cases, (e.g., short sale/DIL/foreclosure) the CRM will be needed to initiate and possibly facilitate connections and dialogue between the borrower and the appropriate expert who can address specific questions and situations. The CRM will need to document notes in the customer-facing system and monitor accounts for trial payments, including lengthy repayment plans and special forbearances. The CRMs responsibilities may also include assisting with non-customer facing activities, such as pre-validation document checking, impounding, escrow, and investor approvals. Ability to clearly communicate the customer's current status and the steps that are required in order for us to make a Fair, Fast and Final decision. Demonstrated ability to meet/exceed established performance metrics, such as: resolutions, quality and other various performance metrics such as answer rate and SLA adherence. Qualifications Need someone who has experience CSR / Call center Experience and mortgage or loan or mitigation or foreclosure or default experience Additional Information To know more on this position or to schedule an interview, please contact; Jaimin Shah ************

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Job Description General knowledge about the entire loss mitigation process is necessary to manage a large portfolio of customers throughout the default servicing lifecycle. The Customer Relationship Manager (CRM) position requires expertise in loan modification. The CRM serves as a single point of contact and trusted advisor for these borrowers. Sensitivity to the nature of a distressed customer situation and professional demeanor are important attributes to possess in communicating with customers, as well as setting expectations, about loan status and possible difficult decisions up to the final resolution. The CRM will oversee broad set of activities that include managing a portfolio of loans in default, loan modifications, document validation, NPV modeling, second mortgage modifications, short sale/ DIL, and answer technical foreclosure questions. In many cases, (e.g., short sale/DIL/foreclosure) the CRM will be needed to initiate and possibly facilitate connections and dialogue between the borrower and the appropriate expert who can address specific questions and situations. The CRM will need to document notes in the customer-facing system and monitor accounts for trial payments, including lengthy repayment plans and special forbearances. The CRMs responsibilities may also include assisting with non-customer facing activities, such as pre-validation document checking, impounding, escrow, and investor approvals. Ability to clearly communicate the customer's current status and the steps that are required in order for us to make a Fair, Fast and Final decision. Demonstrated ability to meet/exceed established performance metrics, such as: resolutions, quality and other various performance metrics such as answer rate and SLA adherence. Qualifications Need someone who has experience CSR / Call center Experience and mortgage or loan or mitigation or foreclosure or default experience Additional Information To know more on this position or to schedule an interview, please contact; Jaimin Shah ************

At Marco, we're transforming how our IT Services unlock growth inside existing customers. The Growth team is our engine for smart growth - mining data, insights, and trends to spot what customers need next, before they even know it. As the Customer Growth Manager, you'll collaborate with a cross-functional team that turns Marco service delivery data, customer success signals, digital tools & portal data, and vCIO/vCISO insights into actionable go-to-market plays that expand wallet share, drive adoption, and accelerate Net Revenue Retention. This isn't traditional sales enablement. It's cutting-edge, predictive, strategic, and creative - building a bridge between the data that lives in our systems and the opportunities that live in our customers' businesses. WHAT YOU'LL DO: Own the revenue expansion engine - define the strategy, frameworks, and cadence for identifying, validating, and activating upsell and cross-sell opportunities. Synthesize inputs from our incredible Insights Portal, cutting-edge tool stack, Customer Success, Service Delivery, and Consulting teams into a unified opportunity pipeline. Lead GTM plays - turn insights into repeatable offers, campaigns, and vertical plays (e.g., “Credit Union Cyber Resilience” or “Healthcare Compliance Bundle powered by ACE”). Partner with Sales & Marketing to translate insights into customer-ready narratives and campaigns. Build intelligence dashboards that track attach rate, NRR, and expansion velocity across verticals and solutions. Run the “Growth Council” - a monthly cross-functional session aligning CS, Service Delivery, Consulting, and Sales around top expansion priorities. Champion customer advocacy - ensuring that every upsell or cross-sell is rooted in solving a real, verified business problem. WHAT YOU'LL BRING: 7-10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy. Experience leading cross-functional initiatives and aligning stakeholders.· Familiarity with PSA/RMM tools (ConnectWise), delivery support & insight tools (Scalepad, etc) and CRM platforms. Ability to connect business strategy with data - seeing patterns others miss. Excellent communicator - equally comfortable in a C-suite strategy session or a hands-on data review. A growth mindset, curiosity, and a “builder” mentality. WHY THIS ROLE MATTERS: You'll work at the intersection of data, strategy, and storytelling - building a new function that helps customers grow, strengthens our value, and adds to Marco's growth. Your success will be measured in expansion wins, vertical insights, and the strategic plays you bring to life! Pay Range: $79,212 - $122,779 annually + 20% incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Position Details: Industry: Banking Location: 16001 N Dallas Pkwy, Addison, TX - 75001 Job Title: Customer Relationship Manager Duration: 12 months Shift Timings: 9-6 local time, must be flexible to work within this shift Job Description: • General knowledge about the entire loss mitigation process is necessary to manage a large portfolio of customers throughout the default servicing lifecycle. • The Customer Relationship Manager (CRM) position requires expertise in loan modification. • The CRM serves as a single point of contact and trusted advisor for these borrowers. • Sensitivity to the nature of a distressed customer situation and professional demeanor are important attributes to possess in communicating with customers, as well as setting expectations, about loan status and possible difficult decisions up to the final resolution. • The CRM will oversee broad set of activities that include managing a portfolio of loans in default, loan modifications, document validation, NPV modeling, second mortgage modifications, short sale/ DIL, and answer technical foreclosure questions. In many cases, (e.g., short sale/DIL/foreclosure) the CRM will be needed to initiate and possibly facilitate connections and dialogue between the borrower and the appropriate expert who can address specific questions and situations. • The CRM will need to document notes in the customer-facing system and monitor accounts for trial payments, including lengthy repayment plans and special forbearances. • The CRMs responsibilities may also include assisting with non-customer facing activities, such as pre-validation document checking, impounding, escrow, and investor approvals. • Ability to clearly communicate the customer's current status and the steps that are required in order for us to make a Fair, Fast and Final decision. • Demonstrated ability to meet/exceed established performance metrics, such as: resolutions, quality and other various performance metrics such as answer rate and SLA adherence. Additional Information To know more on this position or to schedule an interview, please contact; Vishal Patel ************ vishal.npatel[@]collabera.com

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Position Details: Industry: Banking Location: 16001 N Dallas Pkwy, Addison, TX - 75001 Job Title: Customer Relationship Manager Duration: 12 months Shift Timings: 9-6 local time, must be flexible to work within this shift Job Description: • General knowledge about the entire loss mitigation process is necessary to manage a large portfolio of customers throughout the default servicing lifecycle. • The Customer Relationship Manager (CRM) position requires expertise in loan modification. • The CRM serves as a single point of contact and trusted advisor for these borrowers. • Sensitivity to the nature of a distressed customer situation and professional demeanor are important attributes to possess in communicating with customers, as well as setting expectations, about loan status and possible difficult decisions up to the final resolution. • The CRM will oversee broad set of activities that include managing a portfolio of loans in default, loan modifications, document validation, NPV modeling, second mortgage modifications, short sale/ DIL, and answer technical foreclosure questions. In many cases, (e.g., short sale/DIL/foreclosure) the CRM will be needed to initiate and possibly facilitate connections and dialogue between the borrower and the appropriate expert who can address specific questions and situations. • The CRM will need to document notes in the customer-facing system and monitor accounts for trial payments, including lengthy repayment plans and special forbearances. • The CRMs responsibilities may also include assisting with non-customer facing activities, such as pre-validation document checking, impounding, escrow, and investor approvals. • Ability to clearly communicate the customer's current status and the steps that are required in order for us to make a Fair, Fast and Final decision. • Demonstrated ability to meet/exceed established performance metrics, such as: resolutions, quality and other various performance metrics such as answer rate and SLA adherence. Additional Information To know more on this position or to schedule an interview, please contact; Vishal Patel ************ vishal.npatel[@]collabera.com

Job Description LP Analyst is a leading independent private asset cloud-based analytics and consulting solutions firm that works closely with many of the industry's most prominent institutional investors (LPs) and fund managers (GPs) to get better, more actionable decision-making intelligence into the hands of today's demanding investors. Our firm truly sits at the intersection of private asset analytics and consulting which means we take both a highly quantitative and qualitative approach to tackling big challenges and developing cutting-edge solutions for our clients. For a Team Lead, this means not only leading teams to ensure the effective processing and analysis of private asset data across a wide range of strategies but also an opportunity to optimize workflows to deliver quality services for key decision makers at our client's investment programs, including private asset leads and chief investment officers. If you are a high achiever with a passion for leading teams and business functions to success and optimizing processes within the private asset analytics and consulting landscape while also being part of a strong, motivated and innovative team of forward-thinking professionals, LP Analyst might be the right place for you. LP Analyst encourages and promotes diversity within its team. Women, minorities, people with disabilities, veterans and members of all underrepresented groups are strongly encouraged to apply. Job Summary LP Analyst is seeking a proactive and people-focused Team Manager to oversee a functional team within our portfolio monitoring operations. Team Managers play a critical role in guiding day-to-day execution, driving process efficiency, and developing team members to ensure high-quality deliverables for our clients. This role combines operational oversight, workflow improvement, and hands-on coaching to foster a high-performing and engaged team. Team Managers partner closely with other functional leaders and senior management to align team activities with firm objectives, continuously enhance internal processes, and support the firm's growth and evolving service model. Responsibilities and Duties Lead and manage an existing small-to-medium-sized team focused on a specific function within LP Analyst's portfolio monitoring process, providing guidance and support to ensure high performance and foster engagement Oversee the operations of the function, ensuring timely and accurate execution of tasks Develop and implement efficient workflows and processes to optimize team productivity, continuously iterating as the firm evolves Identify and address skills gaps within the team through regular 1:1s, constructive feedback, and individualized development support - escalating performance issues when applicable - as well as providing supplemental training opportunities for the broader team Coordinate with other functional leads and senior management on team and function performance, escalating as needed Qualifications and Skills Bachelor's degree preferred, with a GPA of 3.0 or higher 2-5 years of experience in project management or team leadership roles Proficiency with the Microsoft Office suite Strong organizational skills and high attention to detail Excellent multitasking abilities Exceptional written and verbal communication and interpersonal skills, with the ability to provide constructive feedback and effectively develop the team to meet performance expectations over time High self-motivation, with the ability to learn quickly and take on increased leadership responsibilities Ability to fit within a growing firm that is continuously improving its processes Positive attitude, energy, and overall enthusiasm, with a commitment to firm goals Experience in financial services is a plus Why LP Analyst? Comprehensive onboarding and training programs, including a structured Private Asset Training Program and regular business/industry teach-ins Early opportunities for advancement for top-performing analysts Opportunity to build valuable professional skills early in your career, including communication, organization, and leadership, by working on a dynamic and growing team with cross-functional exposure Exposure to a wide range of strategies (private equity, venture capital, real estate, infrastructure, credit), with the opportunity to specialize in areas of interest High-impact role providing transparency to the world's leading institutional investors Collaborative, high-performing team culture with smart, supportive colleagues Company-sponsored 401(k) plan, healthcare, and dental insurance Competitive compensation and fully paid parental leave Generous paid time off that increases with tenure, plus an annual volunteer day Casual dress code, frequent team events, and a downtown Dallas office with paid parking, free snacks, and other perks Powered by JazzHR yqakt1HtPz

• IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company's mission is to power the world with expert systems. • IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft's autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels. • Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes. Job Description Responsibilities • Provide leadership of key, high-profile Global Fortune 1000 partner/client relationships. • Ensure absolute quality standards of technical & business service delivery • Provide direct project/account oversight and management. • Advocate client service requirements and “outside in” perspective. • Through expert understanding of IPsoft service delivery, advocate IPsoft's services and solutions to client account portfolio. • Liaise between customers, IPsoft business executives, and technical subject matter experts to ensure consistent communications and quality service delivery. • Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources • Support direct management in other business and operational development initiatives, as required. Qualifications Qualifications • Degree in Computer Science, Information Management, or similar field (business-oriented technical degrees given special consideration and technical / business dual majors given most-favored status) • Minimum of 2+ years hands-on technical experience in one or more domains required • Minimum of 2+ years in a business-oriented role, such as technical project management or IT lead required • Experience in client management a must • Experience with Service Level Reporting a plus • Functional knowledge of the below domains, with expertise in at least one required. Special consideration for generalist technology backgrounds. • Data Networking • Storage Management • UNIX Systems Administration (Solaris, Linux, AIX, etc.) Additional Information Benefits • Competitive Base Salary • Medical Insurance, Dental Insurance, and Vision Care • Life Insurance • Short Term and Long Term Disability Insurance • 401(K) Plan - 6% match • Flexible Spending Accounts: Health Care, Dependent Care, and Transportation

IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions we provide services that deliver clear outcomes and allow our clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 13 countries across the world and serves more than 500 of the world's leading brands directly as well as more than half of the largest global IT services providers. Job Description Our Customer Relationship Managers, or CRMs, are passionate about bridging the gap between business and technology. As the liaisons between engineers and clients, CRMs act as the primary port of call when clients need to escalate an issue, seek advice, request a change, or inquire about any other matters. CRMs are forward thinkers constantly looking for ways to optimize their clients' environments. They are motivated not to just meet but to exceed customer expectations. In a typical day you will: Develop and create an environment of exceptional customer service by utilizing industry best practices. Ensure absolute quality standards of technical & business service delivery. Create, maintain and provide metrics to monitor and measure client service levels. Advocate client service requirements by using an “outside in” perspective. Through expert understanding of service delivery, adds IPsoft's services and solutions to a client's account portfolio. Liaise between customers, IPsoft business executives, and technical subject matter experts to ensure consistent communications and quality service delivery. Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources. Responsibilities: Provide leadership to more complex accounts, including: Implementing Service Improvement Plans Tracking of executive deliverables for high profile clients Service Optimization Planning Coordinating cross-team engagements and deployments Be a critical thinker and apply systematic fixes where/when needed. Customize governance reporting around client environment. Speak to a wider client audience from security teams to business managers. Accompany account management or onsite/client visit presentations. Act as mentor to new L1 CRMs as assigned by Channel Lead. Qualifications 3+ years in IT Experience with all aspects of IT Service Support Experience in Customer Facing Service Delivery and Project management Expertise in ITIL Process Framework - ITIL Certification Reporting experience Excellent written and verbal communication skills Excellent customer service skills Rockstar Qualifications in addition to those required Experience in Managed Services a plus Knowledge of Six Sigma Methodologies Hands on infrastructure background Additional Information • Competitive Base Salary • Medical Insurance, Dental Insurance and Vision Care • Life Insurance • Short Term and Long Term Disability Insurance • 401(k) Plan • Flexible Spending Accounts: Health Care, Dependent Care, Transit • Paid time off **This position offers incredible opportunity to grow in project management, account management, customer service or business performance fields within IPsoft!

IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions we provide services that deliver clear outcomes and allow our clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 13 countries across the world and serves more than 500 of the world's leading brands directly as well as more than half of the largest global IT services providers. Job Description Our Customer Relationship Managers, or CRMs, are passionate about bridging the gap between business and technology. As the liaisons between engineers and clients, CRMs act as the primary port of call when clients need to escalate an issue, seek advice, request a change, or inquire about any other matters. CRMs are forward thinkers constantly looking for ways to optimize their clients' environments. They are motivated not to just meet but to exceed customer expectations. In a typical day you will: Develop and create an environment of exceptional customer service by utilizing industry best practices. Ensure absolute quality standards of technical & business service delivery. Create, maintain and provide metrics to monitor and measure client service levels. Advocate client service requirements by using an “outside in” perspective. Through expert understanding of service delivery, adds IPsoft's services and solutions to a client's account portfolio. Liaise between customers, IPsoft business executives, and technical subject matter experts to ensure consistent communications and quality service delivery. Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources. Responsibilities: Provide leadership to more complex accounts, including: Implementing Service Improvement Plans Tracking of executive deliverables for high profile clients Service Optimization Planning Coordinating cross-team engagements and deployments Be a critical thinker and apply systematic fixes where/when needed. Customize governance reporting around client environment. Speak to a wider client audience from security teams to business managers. Accompany account management or onsite/client visit presentations. Act as mentor to new L1 CRMs as assigned by Channel Lead. Qualifications 3+ years in IT Experience with all aspects of IT Service Support Experience in Customer Facing Service Delivery and Project management Expertise in ITIL Process Framework - ITIL Certification Reporting experience Excellent written and verbal communication skills Excellent customer service skills Rockstar Qualifications in addition to those required Experience in Managed Services a plus Knowledge of Six Sigma Methodologies Hands on infrastructure background Additional Information • Competitive Base Salary • Medical Insurance, Dental Insurance and Vision Care • Life Insurance • Short Term and Long Term Disability Insurance • 401(k) Plan • Flexible Spending Accounts: Health Care, Dependent Care, Transit • Paid time off **This position offers incredible opportunity to grow in project management, account management, customer service or business performance fields within IPsoft!

Squad is a sports technology startup revolutionizing the areas of fan engagement, monetization, and data with professional sports. With our patented technology, Squad uniquely enables professional sports teams and leagues to much more effectively engage their fans, and thereby understand significantly more about who they are, and better monetize them. Our software lives as an integration within team and league mobile applications. Read more about our approach to creating the fan-first era of engagement in the Sports Business Journal here. Squad is at an exciting and important juncture to scale the business and we're looking to build the team that will get us to the next level. We have open positions across engineering, operations/finance, business development, customer success, and product. We're looking for individuals who are curious, collaborative, enthusiastic, and willing to learn. We value perspectives of all team members, no matter their level. For the Customer Success Manager , you will play a pivotal role making our customers (professional sports teams) successful in extracting the most value out of our technology. You will be strategically minded, while also able to execute at the most excellent levels. Our customers will love you because you're responsive, thoughtful, communicative, knowledgeable, and can have a great command of their sport. You'll also have a strong command of data that leads to valuable data insights for our customers, and key stakeholders. What You'll Do Develop, execute and standardize a successful onboarding process for each customer Be a strategic partner to our customers as it pertains to how they can get even more value from Squad's technology Manage the customer engagement calendar and execute the weekly initiatives with the customers during the season Iterate, and develop the data insights reports shared with our customers on a monthly basis Assist customers in their fan marketing initiatives as it pertains to Squad Work with our business development team to coordinate deals and promos from key brand sponsors Work with engineering to ensure platform customizations are implemented specifically for each customer What We're Looking For Minimum of 2 years in a customer support/success role Someone who is very passionate about NFL as a sport Someone who is Incredibly strategic in nature, forward thinking, and a self starter Someone who is strong at analyzing data and being able to extract insights Problem solver, and can think on their feet Exceptional verbal and written communication skills Enthusiasm for the company, and its growth potential Someone who possesses a can-do attitude Amazing human beings :) Compensation & Perks Competitive compensation plan Medical, Dental and Vision insurance benefits Other competitive perks You will be based in our Asheville, NC office