Customer Specialist jobs at Mid-states Supply

Who We Are… Since our founding in 1901, Limbach's primary core value has always been: We Care. We are committed to creating a culture of belonging for our employees, our We Care culture, and our industry as a whole. Limbach Facility Services LLC, a subsidiary of Limbach Holdings, Inc., (NASDAQ: LMB) is an integrated building systems solutions firm whose expertise is the design, installation, management, service, and maintenance of HVAC, mechanical, electrical, plumbing and control systems. We engineer, construct, and service the mechanical, plumbing, air conditioning, heating, building automation, electrical and control systems in both new and existing buildings and infrastructure. We work for building owners in the private, not-for-profit, and public/government sectors. Our vision is to create value for building owners targeting opportunities for long term relationships. Our purpose is to create great opportunities for people. We carry out our vision and purpose through a commitment to our four core values… * We Care * We Act with Integrity * We Are Innovative * We Are Accountable The Benefits & Perks… * Base salary range of $58K - $62K * Full portfolio of medical, dental, and vision benefits, along with 401K plan and company match. * HSA, FSA, and life insurance offerings. * Maximize your professional development with our award-winning Learning & Engagement team. * Engage in our "We Care" culture through our ERGs, brought to you by EMBRACE. * Career pathing flexibility and mobility. Who You Are… As Accountant - Shared Services, you are responsible for providing accounting activities to support business operations by ensuring accurate and timely billings, cash management and general data entry accounting tasks. This Position… Some examples of the work you might do includes: * Reviews and enters project-related documentation for new project setups, change orders, initial cost projections, and estimate/phase code adjustments while ensuring documentation is accurate and compliant with the Limbach Way. * Updates purchase orders in the relevant system for proper cost commitments and researches and resolves any pending invoice exceptions. * Creates and files project preliminary notices and maintains Certificates of Insurance. * Updated project commitments, enter job cost adjustments, and processes project closures as directed by project and accounting managers. * Generates and distributes monthly customer billings for quoted or time and material work orders and projects under $500K to ensure accuracy and timeliness including the renewal of maintenance contracts. * Perform cash management tasks, including cash applications, distributing customer statements, collections, maintaining collection notes and payment status, and escalating issues to project and accounting managers as needed. What You Need… * Bachelor's Degree in Business, Finance, Accounting, or a related field, OR 2+ years of relevant, job-related experience in a service or construction industry (without a degree). * Foundational knowledge of accounting principles and practices. * Proficiency with Microsoft Office products (Excel and Word in particular) * Must be organized, attentive to detail, and possess strong analytical skills. * Ability to effectively communicate (both written and verbally) with diverse audiences. * Capacity to produce results when working both independently and as a part of a team. * Ability to travel up to 5% of the time. Preferred Qualifications: * Familiarity with Viewpoint accounting software. Conduct Standards: * Maintains appropriate Company confidentiality at all times. * Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations. * Cultivates and promotes the "Hearts & Minds" safety culture. * Consistently exemplifies the Core Values of the Company (we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE). Work Environment: * This position operates in a professional office environment, and routinely utilizes standard office equipment such as computers, phones, copiers, printers, and scanners. * The Company's "Work from Home" policy is applicable to this position. Physical Demands: * In performing the duties of this job, the incumbent is regularly required to talk, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity. * This is considered a sedentary position, which means possible exertion up to ten (10) pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Limbach Facility Services LLC is an Equal Opportunity Employer. #LFS

Who We Are… Since our founding in 1901, Limbach's primary core value has always been: We Care. We are committed to creating a culture of belonging for our employees, our We Care culture, and our industry as a whole. Limbach Facility Services LLC, a subsidiary of Limbach Holdings, Inc., (NASDAQ: LMB) is an integrated building systems solutions firm whose expertise is the design, installation, management, service, and maintenance of HVAC, mechanical, electrical, plumbing and control systems. We engineer, construct, and service the mechanical, plumbing, air conditioning, heating, building automation, electrical and control systems in both new and existing buildings and infrastructure. We work for building owners in the private, not-for-profit, and public/government sectors. Our vision is to create value for building owners targeting opportunities for long term relationships. Our purpose is to create great opportunities for people. We carry out our vision and purpose through a commitment to our four core values… We Care We Act with Integrity We Are Innovative We Are Accountable The Benefits & Perks… Base salary range of $58K - $62K Full portfolio of medical, dental, and vision benefits, along with 401K plan and company match. HSA, FSA, and life insurance offerings. Maximize your professional development with our award-winning Learning & Engagement team. Engage in our “We Care” culture through our ERGs, brought to you by EMBRACE. Career pathing flexibility and mobility. Who You Are… As Accountant - Shared Services, you are responsible for providing accounting activities to support business operations by ensuring accurate and timely billings, cash management and general data entry accounting tasks. This Position… Some examples of the work you might do includes: Reviews and enters project-related documentation for new project setups, change orders, initial cost projections, and estimate/phase code adjustments while ensuring documentation is accurate and compliant with the Limbach Way. Updates purchase orders in the relevant system for proper cost commitments and researches and resolves any pending invoice exceptions. Creates and files project preliminary notices and maintains Certificates of Insurance. Updated project commitments, enter job cost adjustments, and processes project closures as directed by project and accounting managers. Generates and distributes monthly customer billings for quoted or time and material work orders and projects under $500K to ensure accuracy and timeliness including the renewal of maintenance contracts. Perform cash management tasks, including cash applications, distributing customer statements, collections, maintaining collection notes and payment status, and escalating issues to project and accounting managers as needed. What You Need… Bachelor's Degree in Business, Finance, Accounting, or a related field, OR 2+ years of relevant, job-related experience in a service or construction industry (without a degree). Foundational knowledge of accounting principles and practices. Proficiency with Microsoft Office products (Excel and Word in particular) Must be organized, attentive to detail, and possess strong analytical skills. Ability to effectively communicate (both written and verbally) with diverse audiences. Capacity to produce results when working both independently and as a part of a team. Ability to travel up to 5% of the time. Preferred Qualifications: Familiarity with Viewpoint accounting software. Conduct Standards: Maintains appropriate Company confidentiality at all times. Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations. Cultivates and promotes the “Hearts & Minds” safety culture. Consistently exemplifies the Core Values of the Company (we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE). Work Environment: This position operates in a professional office environment, and routinely utilizes standard office equipment such as computers, phones, copiers, printers, and scanners. The Company's “Work from Home” policy is applicable to this position. Physical Demands: In performing the duties of this job, the incumbent is regularly required to talk, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity. This is considered a sedentary position, which means possible exertion up to ten (10) pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Limbach Facility Services LLC is an Equal Opportunity Employer. #LFS

Job Description . We are seeking a detail-oriented Customer Experience Representative to support our clients through timely, accurate, and professional communication. In this role, you will handle inquiries, provide product or service information, and help ensure a smooth, positive experience for every customer. This position is fully remote and ideal for individuals who take initiative, stay organized, and maintain a high standard of service in a fast-paced environment. Requirements • Strong communication skills • Ability to work independently from home • Basic computer and typing skills • Reliable internet connection • Customer service experience preferred but not required • Ability to multitask while staying organized Responsibilities • Respond to customer questions through phone, email, or chat • Provide clear information about products and services • Document interactions in the system accurately • Assist with simple troubleshooting and problem solving • Follow company guidelines for quality and communication • Maintain a positive, patient, and helpful attitude at all times Benefits Benefits • Remote work • Weekly pay • Opportunities for advancement • Professional development and training • Supportive team environment • Performance incentives • Long term employment potential Equal Opportunity Statement We are an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive and respectful workplace for everyone.

Are you a quarterback looking for a team to guide, while receiving the support you need to grow? Lets be real - this job isn't for everyone. If you're just looking to coast through the workday, make excuses, or do the bare minimum, this isn't for you. But if you are outgoing, driven, value building customer relationships, take pride in your community, and want to build a solid career with great pay, keep reading. At Handyman Connection of Lansing, we're not just looking for task-doers-we want relationship builders who take pride in their work, keep their word, and always look for ways to improve. If you thrive in a customer-first, quality-driven environment, you'll feel right at home here. What We're Looking For: We are seeking a dynamic and organized Customer Service Representative to drive sales growth while ensuring efficient coordination of our craftsmen. This hybrid role is pivotal in managing client relationships, overseeing job scheduling, and ensuring projects are completed to the highest standards. If this sounds like you, you might be exactly who we're looking for at Handyman Connection of Lansing! Benefits: Competitive salary with uncapped performance-based incentives Paid time off Potential for hybrid work after initial training period Fantastic company culture - we care about our team and do a lot more than just work together, including company outings and volunteer opportunities Training & development opportunities for advancement Employee discounts on services Company swag Apply today to become Handyman Connection of Lansing's next Sales & Production Coordinator! Key Responsibilities: Sales & Customer Engagement: Promptly respond to inbound leads and inquiries Conduct virtual consultations to assess client needs and pre-qualify to determine if we are a good fit Prepare and present detailed estimates and proposals for small jobs Follow up on open proposals to close sales effectively Maintain accurate records in the CRM system Production Coordination: Schedule jobs and assigning appropriate craftsmen based on skill set and availability Communicate job details and expectations to the field team Monitor job progress, ensuring timely completion and quality standards Address any on-site issues or client concerns promptly & elevate as needed Coordinate procurement of necessary materials and supplies Administrative Duties: Maintain up-to-date project documentation Assist in job costing and post-project evaluations Generate reports on sales performance and project statuses Qualifications: Strong telephone and written communication skills Experience working in a Customer Service Role or Telemarketing Role preferred Outgoing personality; enjoys working with people Able to manage small business details while working independently Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc. Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, and PowerPoint Confident in selling over the phone. Experience handling customer payments. Effective problem solving ability with attention to detail Excellent communication and interpersonal skills Proficiency with CRM systems and scheduling tools Knowledge of home repair and light remodeling is a plus Pay: $18-21/hour + performance based bonuses Apply to Handyman Connection of Lansing and together we'll improve the homes and lives of our customers throughout Lansing area! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. Flexible work from home options available. Compensation: $18.00 - $21.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. Our craftsman enjoy: high earnings potential a flexible schedule that they control using their skills to help improve other's lives If this interests you, Handyman Connection might be a great fit for you! Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.

Job DescriptionAre you a quarterback looking for a team to guide, while receiving the support you need to grow? Lets be real - this job isn't for everyone. If you're just looking to coast through the workday, make excuses, or do the bare minimum, this isn't for you. But if you are outgoing, driven, value building customer relationships, take pride in your community, and want to build a solid career with great pay, keep reading. At Handyman Connection of Lansing, were not just looking for task-doerswe want relationship builders who take pride in their work, keep their word, and always look for ways to improve. If you thrive in a customer-first, quality-driven environment, youll feel right at home here. What We're Looking For: We are seeking a dynamic and organized Customer Service Representative to drive sales growth while ensuring efficient coordination of our craftsmen. This hybrid role is pivotal in managing client relationships, overseeing job scheduling, and ensuring projects are completed to the highest standards. If this sounds like you, you might be exactly who we're looking for at Handyman Connection of Lansing! Benefits: Competitive salary with uncapped performance-based incentives Paid time off Potential for hybrid work after initial training period Fantastic company culture - we care about our team and do a lot more than just work together, including company outings and volunteer opportunities Training & development opportunities for advancement Employee discounts on services Company swag Apply today to become Handyman Connection of Lansing's next Sales & Production Coordinator! Key Responsibilities: Sales & Customer Engagement: Promptly respond to inbound leads and inquiries Conduct virtual consultations to assess client needs and pre-qualify to determine if we are a good fit Prepare and present detailed estimates and proposals for small jobs Follow up on open proposals to close sales effectively Maintain accurate records in the CRM system Production Coordination: Schedule jobs and assigning appropriate craftsmen based on skill set and availability Communicate job details and expectations to the field team Monitor job progress, ensuring timely completion and quality standards Address any on-site issues or client concerns promptly & elevate as needed Coordinate procurement of necessary materials and supplies Administrative Duties: Maintain up-to-date project documentation Assist in job costing and post-project evaluations Generate reports on sales performance and project statuses Qualifications: Strong telephone and written communication skills Experience working in a Customer Service Role or Telemarketing Role preferred Outgoing personality; enjoys working with people Able to manage small business details while working independently Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc. Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, and PowerPoint Confident in selling over the phone. Experience handling customer payments. Effective problem solving ability with attention to detail Excellent communication and interpersonal skills Proficiency with CRM systems and scheduling tools Knowledge of home repair and light remodeling is a plus Pay: $18-21/hour + performance based bonuses Apply to Handyman Connection of Lansing and together well improve the homes and lives of our customers throughout Lansing area! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. Flexible work from home options available.

Provides technical support to customers, field technicians, and employees who are diagnosing, troubleshooting and repairing Garage door access systems. Provides detailed support on shipped or installed products, including malfunctioning or failed components, configuration systems errors, installations. Technical support will also provide support for complex applications being investigated by Customers. * Work with customers/employees to investigate customer issues, identify solutions, advise customer, and providing resolution * Provide support to customer/users where the product is highly technical and sophisticated in nature. * Analyze issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with installed garage door access systems. * Assists in the successful resolution of service escalations. * Reports design, reliability and maintenance, and production problems to Quality, design engineering, production, and systems (IT) support. * May be involved in customer installations and/or training. * Logging and keeping records of customer/employee queries * Analyzing call logs so you can identify like/similar field issues for common solutions * Updating self-help documents so customers/employees (CCR's) can resolve problems themselves * Working with customers, field Sales, and Engineering in support of customer visits, as required, for more complex issues Essential Skills * A strong technical background with the ability to explain complex information in simple, clear terms to Customers and other employees. * An ability to assess each customer specific field issue by accessing records including but not limited to (Original sales records, production work orders, systems generated Bills of materials, engineering drawings, product literature , warranty documents, vendor documents, etc.). * Interpret and edit routine to complex distributor orders * Ability to make judgment calls when required to resolve field issues or make recommendations * Ability to read and understand cut bills and simple to complex shop and engineering and Architectural drawings. * Excellent working knowledge of computer systems in including CAD/Solid Works and excel as well as the ability to create PDF Files for external dissemination. * Ability to manage argumentative callers and convert conversation into a positive experience * Good analytical and problematic solving skills * Understanding of garage door design, configuration, and installation requirements a plus. * Good interpersonal and customer care skills * Good accurate records keeping * Ability to travel as needed to troubleshoot field issues (estimated 15% travel) Preferred BS in a technical application such as Mechanical Engineering or Associates Degree or Technical training institution. High School Diploma

Provides technical support to customers, field technicians, and employees who are diagnosing, troubleshooting and repairing Garage door access systems. Provides detailed support on shipped or installed products, including malfunctioning or failed components, configuration systems errors, installations. Technical support will also provide support for complex applications being investigated by Customers. Essential Skills • A strong technical background with the ability to explain complex information in simple, clear terms to Customers and other employees. • An ability to assess each customer specific field issue by accessing records including but not limited to (Original sales records, production work orders, systems generated Bills of materials, engineering drawings, product literature , warranty documents, vendor documents, etc.). • Interpret and edit routine to complex distributor orders • Ability to make judgment calls when required to resolve field issues or make recommendations • Ability to read and understand cut bills and simple to complex shop and engineering and Architectural drawings. • Excellent working knowledge of computer systems in including CAD/Solid Works and excel as well as the ability to create PDF Files for external dissemination. • Ability to manage argumentative callers and convert conversation into a positive experience • Good analytical and problematic solving skills • Understanding of garage door design, configuration, and installation requirements a plus. • Good interpersonal and customer care skills • Good accurate records keeping • Ability to travel as needed to troubleshoot field issues (estimated 15% travel) Preferred BS in a technical application such as Mechanical Engineering or Associates Degree or Technical training institution. High School Diploma • Work with customers/employees to investigate customer issues, identify solutions, advise customer, and providing resolution • Provide support to customer/users where the product is highly technical and sophisticated in nature. • Analyze issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with installed garage door access systems. • Assists in the successful resolution of service escalations. • Reports design, reliability and maintenance, and production problems to Quality, design engineering, production, and systems (IT) support. • May be involved in customer installations and/or training. • Logging and keeping records of customer/employee queries • Analyzing call logs so you can identify like/similar field issues for common solutions • Updating self-help documents so customers/employees (CCR's) can resolve problems themselves • Working with customers, field Sales, and Engineering in support of customer visits, as required, for more complex issues

Benefits: Bonus based on performance Opportunity for advancement Training & development Aaron Services: Plumbing, Heating, Cooling in Suwanee, GA is looking to hire a part-time Customer Service Representative (CSR) to schedule appointments and provide general office support. Are you friendly and highly organized? Would you like to work in a supportive, positive environment with a family-owned company? Do you want the option to work from home? If so, please read on! This admin position earns a starting competitive wage of $17 to $20 per hour. Room for advancement is available. --> Training for the position must be completed in our Suwanee, GA location. Once the in office training is complete, the position will be fully work from home. If this sounds like the right admin opportunity for you, apply today! QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR) Attention to detail Strong computer skills Excellent written and verbal communication skills Experience as a plumbing or HVAC customer service rep is highly preferred. Experience with ServiceTitan software is also highly preferred! Are you attentive to detail? Do you enjoy meeting new people and interacting over the phone? Are you extremely organized and capable of balancing a complicated schedule? If yes, you might just be perfect for this opportunity to work from home! WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR) This part-time position typically works Monday, Wednesday, Thursday 3:00 PM to 6:00 PM and Friday from 8:30 AM to 6:00 PM. Additional work from home hours are available to those who are interested. ABOUT AARON SERVICES We are a family-owned and operated company that has been providing superior plumbing and HVAC services to the residents and business owners of Georgia since 1985. Our mission is to supply each customer with a positive experience through practicing honesty and top-quality workmanship. We hold A ratings with both the Better Business Bureau and Angie's list. Additionally, we have consistently received a variety of other awards for exceptional performance and customer satisfaction. We owe our unwavering success to our team of highly professional employees. To thank them for all they do, we offer competitive pay, great benefits, and an uplifting work environment. A positive and supportive culture is something we consistently advocate for. If you're looking to join a place where you feel right at home, look no further! A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR) As a Customer Service Representative (CSR), you are the cheerful voice of our company. When clients call, you answer the phone and greet them with a friendly attitude. Depending on their specific needs, you answer their questions, connect them with the information they're looking for, or forward their message to the appropriate person. If they're calling about a service need, you help them get it scheduled. Then, you communicate the details of the job to our service team, keeping accurate documentation and using software like ServiceTitan to help all our teams work together effectively. In addition to working with customers and scheduling appointments, you keep our office organized. You handle miscellaneous admin tasks that contribute to our overall efficiency. Your satisfaction comes from supporting a great team and connecting customers to the services they need! ARE YOU READY TO JOIN OUR OFFICE TEAM? If you feel that you would be right for this admin job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 30024 Flexible work from home options available. Compensation: $17.00 - $20.00 per hour About Us Aaron Services (also known as Aaron Plumbing) was founded over thirty five years ago by Timothy W. Adams, a third generation Master Plumber. Today he works with his son, Aaron, a fourth generation Master Plumber to manage a team of highly trained, licensed technicians committed to customer satisfaction and providing high quality plumbing and heating and cooling services. We are family-owned and operated. Our mission is to provide an honest and high quality service. Aaron Plumbing technicians are licensed and knowledgeable, and our commitment to customer satisfaction shows in everything we do! Aaron Heating and Cooling employs NATE certified, experienced technicians. HVAC & Plumbing Jobs with Peace of Mind Aaron Services believes in Peace of Mind for our customers and our team members. Peace of Mind for our employees means a compensation level that ensures a high quality of life for you and your family. It means a work life balance that enables you to spend time with the people you love, doing the things you enjoy. It means a team of positive leaders and support staff committed to your success. It means an excellent benefits package and a well maintained, high end company owned truck. Ready to Join the Best? We work hard to be the best place to work! Do you have a positive attitude, enjoy working with others, and solving problems? Do you hold yourself to the highest standard of service and workmanship? If so, we would love to speak with you about joining our team! Our commitment to our core values of Efficiency, Integrity, Exceptional Service, and Being Driven Toward Excellence keeps our phones ringing and our schedule full.

Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Aaron Services: Plumbing, Heating, Cooling in Suwanee, GA is looking to hire a full-time Customer Service Representative (CSR) to schedule appointments and provide general office support. Are you friendly and highly organized? Would you like to work in a supportive, positive environment with a family-owned company? Do you want the option to work from home? If so, please read on! This admin position earns a starting competitive wage of $17 to $20 per hour. Room for advancement is available. Full time employees can take advantage of our generous benefits and perks, including health, dental, vision, weekly pay, a 401(k) plan with company match, paid time off (PTO), and an LA Fitness membership. Additionally, we offer disability and life insurance. --> Training for the position must be completed in our Suwanee, GA location. Once the in office training is complete, the position will be fully work from home. If this sounds like the right admin opportunity for you, apply today! QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR) Attention to detail Strong computer skills Excellent written and verbal communication skills Experience as a plumbing or HVAC customer service rep is highly preferred. Experience with ServiceTitan software is also highly preferred! Are you attentive to detail? Do you enjoy meeting new people and interacting over the phone? Are you extremely organized and capable of balancing a complicated schedule? If yes, you might just be perfect for this opportunity to work from home! WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR) This full-time position typically works Monday through Thursday from 8:30 AM to 6:00 PM. Additional work from home hours are available to those who are interested. ABOUT AARON SERVICES We are a family-owned and operated company that has been providing superior plumbing and HVAC services to the residents and business owners of Georgia since 1985. Our mission is to supply each customer with a positive experience through practicing honesty and top-quality workmanship. We hold A ratings with both the Better Business Bureau and Angie's list. Additionally, we have consistently received a variety of other awards for exceptional performance and customer satisfaction. We owe our unwavering success to our team of highly professional employees. To thank them for all they do, we offer competitive pay, great benefits, and an uplifting work environment. A positive and supportive culture is something we consistently advocate for. If you're looking to join a place where you feel right at home, look no further! A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR) As a Customer Service Representative (CSR), you are the cheerful voice of our company. When clients call, you answer the phone and greet them with a friendly attitude. Depending on their specific needs, you answer their questions, connect them with the information they're looking for, or forward their message to the appropriate person. If they're calling about a service need, you help them get it scheduled. Then, you communicate the details of the job to our service team, keeping accurate documentation and using software like ServiceTitan to help all our teams work together effectively. In addition to working with customers and scheduling appointments, you keep our office organized. You handle miscellaneous admin tasks that contribute to our overall efficiency. Your satisfaction comes from supporting a great team and connecting customers to the services they need! ARE YOU READY TO JOIN OUR OFFICE TEAM? If you feel that you would be right for this admin job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 30024 Flexible work from home options available. Compensation: $17.00 - $20.00 per hour About Us Aaron Services (also known as Aaron Plumbing) was founded over thirty five years ago by Timothy W. Adams, a third generation Master Plumber. Today he works with his son, Aaron, a fourth generation Master Plumber to manage a team of highly trained, licensed technicians committed to customer satisfaction and providing high quality plumbing and heating and cooling services. We are family-owned and operated. Our mission is to provide an honest and high quality service. Aaron Plumbing technicians are licensed and knowledgeable, and our commitment to customer satisfaction shows in everything we do! Aaron Heating and Cooling employs NATE certified, experienced technicians. HVAC & Plumbing Jobs with Peace of Mind Aaron Services believes in Peace of Mind for our customers and our team members. Peace of Mind for our employees means a compensation level that ensures a high quality of life for you and your family. It means a work life balance that enables you to spend time with the people you love, doing the things you enjoy. It means a team of positive leaders and support staff committed to your success. It means an excellent benefits package and a well maintained, high end company owned truck. Ready to Join the Best? We work hard to be the best place to work! Do you have a positive attitude, enjoy working with others, and solving problems? Do you hold yourself to the highest standard of service and workmanship? If so, we would love to speak with you about joining our team! Our commitment to our core values of Efficiency, Integrity, Exceptional Service, and Being Driven Toward Excellence keeps our phones ringing and our schedule full.

Job DescriptionBenefits: Bonus based on performance Opportunity for advancement Training & development Aaron Services: Plumbing, Heating, Cooling in Suwanee, GA is looking to hire a part-time Customer Service Representative (CSR) to schedule appointments and provide general office support. Are you friendly and highly organized? Would you like to work in a supportive, positive environment with a family-owned company? Do you want the option to work from home? If so, please read on! This admin position earns a starting competitive wage of $17 to $20 per hour. Room for advancement is available. --> Training for the position must be completed in our Suwanee, GA location. Once the in office training is complete, the position will be fully work from home. If this sounds like the right admin opportunity for you, apply today! QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR) Attention to detail Strong computer skills Excellent written and verbal communication skills Experience as a plumbing or HVAC customer service rep is highly preferred. Experience with ServiceTitan software is also highly preferred! Are you attentive to detail? Do you enjoy meeting new people and interacting over the phone? Are you extremely organized and capable of balancing a complicated schedule? If yes, you might just be perfect for this opportunity to work from home! WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR) This part-time position typically works Monday, Wednesday, Thursday 3:00 PM to 6:00 PM and Friday from 8:30 AM to 6:00 PM. Additional work from home hours are available to those who are interested. ABOUT AARON SERVICES We are a family-owned and operated company that has been providing superior plumbing and HVAC services to the residents and business owners of Georgia since 1985. Our mission is to supply each customer with a positive experience through practicing honesty and top-quality workmanship. We hold A ratings with both the Better Business Bureau and Angie's list. Additionally, we have consistently received a variety of other awards for exceptional performance and customer satisfaction. We owe our unwavering success to our team of highly professional employees. To thank them for all they do, we offer competitive pay, great benefits, and an uplifting work environment. A positive and supportive culture is something we consistently advocate for. If you're looking to join a place where you feel right at home, look no further! A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR) As a Customer Service Representative (CSR), you are the cheerful voice of our company. When clients call, you answer the phone and greet them with a friendly attitude. Depending on their specific needs, you answer their questions, connect them with the information they're looking for, or forward their message to the appropriate person. If they're calling about a service need, you help them get it scheduled. Then, you communicate the details of the job to our service team, keeping accurate documentation and using software like ServiceTitan to help all our teams work together effectively. In addition to working with customers and scheduling appointments, you keep our office organized. You handle miscellaneous admin tasks that contribute to our overall efficiency. Your satisfaction comes from supporting a great team and connecting customers to the services they need! ARE YOU READY TO JOIN OUR OFFICE TEAM? If you feel that you would be right for this admin job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 30024 Flexible work from home options available.

Job DescriptionBenefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Aaron Services: Plumbing, Heating, Cooling in Suwanee, GA is looking to hire a full-time Customer Service Representative (CSR) to schedule appointments and provide general office support. Are you friendly and highly organized? Would you like to work in a supportive, positive environment with a family-owned company? Do you want the option to work from home? If so, please read on! This admin position earns a startingcompetitive wage of $17 to $20 per hour. Room for advancement is available. Full time employees can take advantage of our generous benefits and perks, including health, dental, vision, weekly pay, a 401(k) plan with company match, paid time off (PTO), and an LA Fitness membership. Additionally, we offer disability and life insurance. --> Training for the position must be completed in our Suwanee, GA location. Once the in office training is complete, the position will be fully work from home. If this sounds like the right admin opportunity for you, apply today! QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR) Attention to detail Strong computer skills Excellent written and verbal communication skills Experience as a plumbing or HVAC customer service rep is highly preferred. Experience with ServiceTitan software is also highly preferred! Are you attentive to detail? Do you enjoy meeting new people and interacting over the phone? Are you extremely organized and capable of balancing a complicated schedule? If yes, you might just be perfect for this opportunity to work from home! WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR) This full-time position typically works Monday through Thursday from 8:30 AM to 6:00 PM. Additional work from home hours are available to those who are interested. ABOUT AARON SERVICES We are a family-owned and operated company that has been providing superior plumbing and HVAC services to the residents and business owners of Georgia since 1985. Our mission is to supply each customer with a positive experience through practicing honesty and top-quality workmanship. We hold A ratings with both the Better Business Bureau and Angie's list. Additionally, we have consistently received a variety of other awards for exceptional performance and customer satisfaction. We owe our unwavering success to our team of highly professional employees. To thank them for all they do, we offer competitive pay, great benefits, and an uplifting work environment. A positive and supportive culture is something we consistently advocate for. If you're looking to join a place where you feel right at home, look no further! A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR) As a Customer Service Representative (CSR), you are the cheerful voice of our company. When clients call, you answer the phone and greet them with a friendly attitude. Depending on their specific needs, you answer their questions, connect them with the information they're looking for, or forward their message to the appropriate person. If they're calling about a service need, you help them get it scheduled. Then, you communicate the details of the job to our service team, keeping accurate documentation and using software like ServiceTitan to help all our teams work together effectively. In addition to working with customers and scheduling appointments, you keep our office organized. You handle miscellaneous admin tasks that contribute to our overall efficiency. Your satisfaction comes from supporting a great team and connecting customers to the services they need! ARE YOU READY TO JOIN OUR OFFICE TEAM? If you feel that you would be right for this admin job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 30024 Flexible work from home options available.

******************** Respond to customer's inquiries and/or complaints regarding the company's product or services. Respond to calls on a daily basis, incoming and/or call-backs. Determine best method (s) to resolve problems to ensure customer satisfaction and adhere to company policies Inform customers of procedures and resolutions of problems. Provide follow-up to ensure customer satisfaction. Provide guidance and support to Lewisville CSR's. Assist upper-management in delegating routine office work. Essential Duties and Responsibilities: Maintain an accurate account of incoming telephone calls. Operate computer terminal (JDE, Right Fax and/or other applicable programs as designated by specific job responsibilities) to order parts, enter service history and provide shipping/receiving dates. Process credit card, check and in-warranty orders. Track packages/shipments through carrier. Provide detailed explanation of company policy and procedures in respect to warranty. Investigate and respond to customer order/billing inquiries and process credits if necessary. Take, investigate and solve customer complaints. Interface with dealers to solve customer problems. Provide non-warranty sales and/or service referrals for product, authorized service dealers or distributors. Mail/fax/email sales literature and service information to customers. Provide follow-up with customer, retail store, distributors and/or dealer as necessary. RightFax acknowledgement of credits and invoices. Mail rejections of RightFax. Skills/Experience Requirements: Customer Service Experience Exceptional telephone communication and problem solving skills. Basic computer skills, including data entry, Excel, Word, Power Point and Lotus Notes. Must be capable of handling advanced customer complaints in a satisfactory manner. Education Requirements: High School Diploma or Equivalent.

Roles & Responsibilities: As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to: Answer inbound phone calls promptly during business hours Respond to any voicemails and/or messages from answering service (if applicable) Respond to inbound email correspondence, forward on as appropriate Greet customers and all other visitors to the showroom (if applicable) Screen incoming leads/potential customers Schedule estimate appointments Quote product by telephone for clients/customers (if applicable) Assist Estimators with follow up on pending sales/ quotes by phone and/or email Strategically schedule work appointments for Installation Technicians, along with customers accordingly Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions Check order confirmations from fabricators/vendors for size and pricing accuracy Filing of daily work orders and estimates Ordering of all office / shop supplies Keeping office clean/tidy Qualifications & Educational Requirements: HS Diploma or equivalent All candidates must be able pass initial background check and drug test Preferred Skills: Excellent verbal/written communications skills Microsoft Office proficient (Word, Excel) Hardworking, motivated, with excellent organizational and time-management skills *Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner. Compensation: $14.00 - $18.00 per hour

We're looking for a Customer Support Representative (CSR) to join our Global Customer Support team. In this role, you'll be the first point of contact for our customers, providing technical problem-solving and people skills to resolve issues quickly and enable clients to confidently use and advocate for Procore's platform. The primary goal of this role is to ensure customer success and satisfaction by delivering best-in-class support experiences. As a Customer Support Representative, you'll partner with other support teams and internal stakeholders to provide effective solutions and an excellent customer experience via email, chat, and phone. Use your technical knowledge, collaboration skills, and positive attitude to resolve customer challenges and promote the value of our platform. Join our Support organization, where we'll actively support your professional development, opening up numerous opportunities for long-term career growth. This position reports into the Manager, Customer Support and is a fully remote role based within 50 miles of Austin or Denver. We're looking for someone to join us immediately. What You'll Do: * Deliver best-in-class customer experiences by actively managing cases through phone, chat, and email, enabling customers to achieve their goals with Procore's software. This is our top priority for you. * Troubleshoot and resolve technical issues promptly by diagnosing root causes and finding accurate answers through established resources and knowledge bases. We'll rely on you to be a proactive problem-solver. * Acquire and maintain a thorough understanding of Procore's business model, system, and technologies to effectively educate customers and optimize their use of our software products and integrations. You'll become a product expert. * Meet and exceed key performance indicators (KPIs), such as schedule adherence, quality of service, customer satisfaction, and first-contact resolution rates. Your performance is essential to the team's success. * Partner with Procore Subject Matter Experts (SMEs) and various departments to resolve complex customer issues, leveraging strong collaboration skills to manage cases efficiently through to resolution. * Maintain diligent attention to detail and ensure the integrity of accurate documentation, consistent record-keeping, and customer data security in all interactions. * Convey Procore's culture and values of Openness, Optimism, and Ownership in every interaction, adhering to ethical standards and building warm working relationships with coworkers and customers. What We're Looking For: * High School Diploma or GED is required, along with 1+ years of experience in a contact center or technical support environment, or 2+ years of related customer support experience. * Fluency in English is required for this role; this is subject to verification via assessment. * Proven ability to communicate optimistically, clearly, and professionally with clients to efficiently handle a wide range of inquiries. * Strong critical thinking skills with the ability to proactively assess situations, provide advice, and efficiently escalate client cases when appropriate. * Eagerness and ability to learn quickly, remaining agile and adaptable to our evolving product and technical processes and procedures. * Reliable self-starter with a strong work ethic, demonstrated excellent attendance, and time management skills in a remote work setting. * Strong multitasking capabilities with the ability to effectively self-manage your workload while consistently providing an extraordinary client experience. Additional Information Base Pay Range: 19.20 - 26.40 USD Hourly For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world's most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right-with integrity, teamwork, and accountability. Our Customer Service Representatives are dedicated and passionate in the support of our luxury appliance brands, taking calls from product owners and prospects, service and installation partners, dealers, and product distributors! We answer questions on a wide range of topics and creatively resolve problems. Every day brings new challenges and opportunities to learn, and those who are solution-oriented will succeed! Sub-Zero Group, Inc. offers a comprehensive and advanced training program that incorporates classroom, self-led, and hands-on experiential learning that provides robust support to ensure that employees are equipped to meet and exceed the demands of their role. Training is onsite in Goodyear, AZ for 3 months, Monday - Friday. (Month One: 8:00am - 5:00 p.m., Month Two: ¾ time with varied hours). After initial training period, part-time schedule will be for 25-29 hours per week. Days and times may vary each week. Must live within 100 miles of Goodyear, AZ. Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future. Primary Responsibilities As the voice of Sub-Zero Group, Inc., exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners. Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers. Skillfully communicate in order to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer's concern. Answer use and care questions while educating our customers in order to maximize their enjoyment and use of our innovative line of products. Ensure customer satisfaction by providing a high level of customer service that includes negotiating to a solution that is mutually beneficial to the customer/company. Internet Requirements for Remote Work: Minimum 100 MB download speed required; over 100 MB preferred. Wired connectivity to the dedicated modem/router. Wireless connectivity within the home office is not acceptable. Satellite internet service cannot be used as it is unreliable and does not provide a consistent level of performance. Computer including monitors, desktop terminal, cables and phone equipment will be supplied by Sub-Zero. This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.

Why Join Our Team? At our company, our Customer Service Coordinators (CSC) are more than just service providers; they are central resources for customer support. As a CSC, you will manage the entire order flow process, from quote to manufacturing release, and strive to exceed customer expectations. You will handle everything from new account setup, pricing, quoting, collecting credit information, order processing, and assisting with aging resolution. As a key point of contact for buying customers across all our product lines, you will play a pivotal role in our customer-centric approach. What We Offer: Team Collaboration: Join a team-oriented environment where collaboration is not just a buzzword but a priority. Work-Life Balance: We understand the importance of achieving your professional goals without compromising your personal life. Career Growth: Be part of an industry leader renowned for world-class design, manufacturing, sourcing, and distribution, and take your career to the next level. Comprehensive Benefits: We provide a comprehensive benefits package with options tailored to meet your needs and those of your family. About the Role: As a Customer Service Coordinator (CSC), you will: Account Management: Establish and maintain specific account relationships, acting as the primary inside point of contact for buying customers from the initial quote through production. Resource Support: Serve as the resource for information and problem-solving, collaborating with operations and field personnel to ensure customer satisfaction. Order Processing: Directly facilitate customer requests for quotes and scope of work deliverables for all products in your assigned territory. Order Management: Process orders, provide product submittals, drawings, down payment confirmations, and assist with problem resolution and receivables. Data Management: Maintain project records, documentation, and data in our customer relationship management (CRM) system. Product Knowledge: Develop a deep understanding of our manufacturing process and plant capabilities for products sold in your assigned market to exceed customer expectations. Issue Resolution: Resolve inquiries related to errors in invoicing, pricing, or incorrect shipments, escalating as necessary. Cross-Functional Collaboration: Coordinate with various internal departments, including Sales, Field Marketing, Manufacturing, Credit, and Operations, to ensure smooth operations and exceptional customer service. Qualifications: Bachelor's Degree or equivalent combination of education and experience. At least 1 year of customer service or sales experience, preferably with complex products in the construction or manufacturing industry. Excellent written and verbal communication skills with the ability to collaborate effectively at all levels. Strong problem-solving skills involving multiple variables. Demonstrated analytical and technical competencies. Proficiency in computer software, including MS Office and CRM databases. If you are a highly motivated individual with a passion for exceptional customer service and are looking to grow your career in a dynamic and supportive work environment, we encourage you to apply for the Customer Service Coordinator position. Your dedication and expertise will make a significant impact on our commitment to customer satisfaction. Ready to Apply? The process is simple. Click on the "apply" button to get started. Good luck!

Call Center Representative - On-site Logan A/C & Heat Services 57 reviews Dayton, OH 45414 Starting at $17 an hour - Full-time Logan A/C & Heat Services in Dayton, OH is looking to hire a full-time Call Center Representative to provide fast, friendly service to our customers. Do you enjoy helping others? Are you looking for work-life balance and a supportive growth-oriented environment? WHO IS LOGAN A/C & HEAT SERVICES? Logan A/C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE. For over 50 years, homeowners throughout Columbus, Dayton and Cincinnati, Ohio, have trusted Logan A/C and Heat Services as their heating and air conditioning company of choice. As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long. Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service. A DAY IN THE LIFE OF A CALL CENTER REPRESENATATIVE What I Do As A Customer Experience Specialist The Customer Service Representative provides excellent customer service by answering phones, scheduling services, assisting, and directing customers to ensure a positive experience. Essential Duties and Responsibilities: Answer incoming calls for all markets Schedule service calls efficiently and profitably Make outbound calls to schedule maintenance for customers Maintain customer records by updating account information Respond promptly to customer inquiries Follow up on unscheduled service leads Communicate with customers through email, text, and/or phone Maintain professionalism, courtesy, and empathy with customers, establishing a positive rapport Resolve product or service problems by clarifying complaints, determining the cause, and providing the best solution, with follow-up to ensure resolution Work and communicate professionally with peers, other departments, and markets Meet call metrics, maintenance plan goals, and evaluation expectations Ability to work a rotating schedule, including evenings, weekends, and holidays Perform additional duties as assigned Competencies: Active Listening: Focuses on understanding customers and asking appropriate questions Communication: Timely and appropriate responses, demonstrating a quick grasp of information Composure: Remains poised under pressure and does not become defensive Courtesy: Demonstrates politeness and respect in interactions with others Patience: Tolerant and thorough, ensuring customer concerns are fully addressed before acting Experience and Requirements: Bachelor's Degree or Associate's Degree with 1-3 years of related experience 1-3 years of experience in customer service Experience with customer database systems Proficiency in Microsoft Word, Excel, and Outlook Strong written and oral communication skills Ability to adapt to changes in a fast-paced work environment QUALIFICATIONS Strong verbal and written communication Ability to work independently and with a team Excellent organizational skills Strong problem-solving skills Computer skills Experience talking over the phone 1-3 years customer service experience Ability to pass a background check Valid driver's license WORK SCHEDULE 9:00 AM-5:30 PM Monday-Thursday & 8:30 AM-5:00 PM on Friday. This position also has a requirement for holidays and Saturdays, working at least one holiday a year and one Saturday a month with holiday and Saturday hours being 7:30 AM-12:00 PM. Benefits: Eligibility for benefits begins after a 90-day probationary period. We offer a comprehensive benefits package, including: Medical, Dental, and Vision Insurance Health Savings Account (HSA) Short and Long-Term Disability Insurance Life Insurance Paid Vacation, Sick Time, and Holiday Pay 401(k) Plan and Profit Sharing (eligible after 1 year of employment) To perform this job successfully, an individual must be able to meet the essential duties and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Join Our Team at VARCo Supply - New Akron, Ohio Location! Now Hiring: Part-Time Positions At VARCo Supply, we're looking for enthusiastic individuals to join our growing team in Akron, Ohio! We send catalogs to our customers, and they reach out to us to order parts for their trucks and business needs. Whether you're experienced in sales and service or eager to learn, we'll provide full training on our products and order entry system to set you up for success. This role is a fantastic step forward for anyone transitioning from an auto parts counter position or similar customer-facing job. You'll be helping small business owners find the right parts when they call in-making a real difference every day. Who We Are VARCo Supply is a family-owned company with a vibrant, supportive culture and over 50 years of history. Headquartered in Virginia, with locations in Arkansas and now Ohio, we're growing quickly and we're excited to keep the momentum going for the next 50! We're a team that works hard, celebrates success, and values reliability. What You'll Do Provide friendly customer service and sales support primarily over phone and through email to get replacement and upgrade parts for customers. Communicate with other team members and vendors to ensure product availability and correct specifications for products. Ensure orders are accurate and shipments go out smoothly by confirming details like fitment, size, and color. Collaborate with a team that values precision and customer satisfaction. What We're Looking For Great phone skills: You're comfortable chatting with customers and helping them find what they need. Solid typing abilities: You'll enter orders quickly and accurately. Basic math and clear communication skills: Essential for keeping everything on track. A sense of urgency and attention to detail: You thrive in a fast-paced environment and care about getting it right. Reliability: We're a close-knit team that counts on each other-perfect attendance is a must, especially in your first 30 days. Bonus points: Sales in auto parts, home improvement settings, plumbing knowledge, bilingual skills (Spanish and French are especially helpful), and are a plus but not required. We're seeking team players who are ready to grow with us. While we prefer candidates with experiences related to this position, we understand everyone's journey is unique-tell us your story! Why Work with Us? Paid Time Off: Paid Holidays: Including 2 days for Thanksgiving Earn 1 extra day off per month with perfect attendance-up to 12 a year! 3 Floating Holidays after 90 days - use them whenever you'd like, even on your birthday! Home Buying Bonus: Support for a big life milestone. 401k with 100% Match: After 1 year, we match every dollar you contribute, up to 5% of your salary (yes, even for part-timers). Bonus Opportunities: Get rewarded for your hard work and team success. Growth Potential: A 90-day review with potential for a raise and clear career paths in our expanding company. Attendance Matters We rely on our team to keep operations running smoothly. In your first 30 days, perfect attendance is essential-no tardiness allowed as you master your role and integrate with the crew. Pay & Hours Starting pay: Competitive and based on your experience-let's talk specifics! Job type: Full-time preferred, but part-time options are available based on your background. Ready to join a thriving company where your skills and commitment make a difference? Apply today, and let's build something great together at VARCo Supply! Applicants and employees agree to submit to a background and drug screening

Come Join Us! C.R. Laurence Co., Inc. (CRL), a part of Oldcastle Building Envelope (OBE), is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia. We operate our business to the highest standards of quality and customer service. The companies and institutions that depend on us impact the growing fields of glass fabrication, construction, architecture, and automotive restyling. Their positions as leaders in their own industries mean they demand the highest standards from their suppliers. About the Position: Entry level position. On-Site. The Customer Service Rep provides exceptional customer service to all C.R. Laurence customers. Through the detailed understanding of all C.R. Laurence products, the CSR offers solutions and facilitates a unique experience to all internal and external customers. In addition, completes general administrative support while in a hectic and fast passed environment. This position serves as an ambassador to the company and will be the face of the company through daily interactions. Responsibilities include, but are not limited to: Maintain broad knowledge of clients, products and services. Document customer interactions and transactions Listen attentively to customer needs and concerns; demonstrate empathy Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.) Answer multi-line telephone in a professional manner Face to face customers interactions Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations. Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers Build sustainable relationships and trust with customer accounts through open and interactive communication Go the extra mile to engage customers, adapt and respond to different types of customer requirements or requests Customer database management - Maintain records of customer interactions, process customer accounts and file documents Other duties as assigned Qualification Requirements: 1 year of office support experience in a customer service role High School diploma or equivalent Ability to work in a fast-paced, team environment Organized and able to keep others organized with ability to prioritize effectively Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues Utilizes strong time management and organizational skills to successfully multi-task Maintain business poise and professionalism under stressful situations Handle difficult situations and dissatisfied customers in a calm and professional manner. Able to read and perform simple mathematical calculations What CRL Offers You Highly competitive base pay Paid time off 10 Holidays (inclusive of 2 floating holidays) Market competitive 401(k) match Industry-leading medical, dental, and vision benefits Short-term and long-term disability coverage Life Insurance Employee discounts Health and wellness programs A culture that values opportunity for growth, development, and internal promotion We are excited to be an Equal Opportunity Employer at C.R. Laurence. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer.