Field Technician
Field technician job at Modula
Description:
Who We Are:
Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Dayton, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula's goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce.
Modula's Values: We are culture and value driven; regardless of position and title we are all in all the time.
Passion- Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging
Pursuit of Excellence- Continuous improvement, committed, attention to detail
Accountability- Lead by example, follow through, integrity, create trust with team & customers
Agility- Flexible & adaptable, embrace change, ability to multi-task, sense of urgency
Teamwork- Proactive & effective communication, respect, humility, curious, openminded, diversity
Basic Functions and Scope of Job:
The purpose of the Field Technician is to provide technical installation and customer support service to all Modula Inc. customers, using technical and mechanical knowledge and available resources to ensure customer satisfaction.
Key Responsibilities and Accountabilities:
Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends action necessary to correct situation to customer.
Exhibits a professional demeanor, promotes goodwill between the company, dealers, vendors, and customers by providing a superior level of customer service.
Observes, analyzes, and determines corrective course of action for service and repair of customer equipment.
Performs necessary repairs to correct analyzed situations in a professional and productive manner.
Performs scheduled maintenance on equipment for contracted customers according to Modula Scheduled Maintenance policies and procedures and proactively addresses needed repairs with Customer.
Prepares necessary documentation relating to each service call in a neat and accurate manner.
Follows safety rules and ensures that hazardous waste is disposed of properly.
Provide one-on-one, end-user problem resolution either on-site or by using phone communication.
Deliver, tag, set up, and assist in the configuration of end-user hardware, software, and peripherals.
Coordinate appropriate repair of equipment and software covered by third-party vendors.
Support service team with answers to frequently asked questions from dealer, vendors, and customers.
Participate in a 24/7 on-call rotation.
Actively utilize Modula provided training programs to increase knowledge, skill, and proficiency.
Performs other duties as assigned
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. It is expected that this role will perform other duties as assigned.
Other Duties and Responsibilities
Maintains parts and supplies inventory in Company provided tool kit.
Maintains tool kit to ensure that it is clean and organized.
Performs factory-authorized modifications per specifications.
Responsible for providing maintaining tools required for performing the job effectively and safely.
Responsible for keeping work area clean and free of clutter and keeping tools clean and in good repair.
Responsible for following customer's safety and housekeeping guidelines while on customer site.
Requirements:
This role is pivotal in supporting customer service efforts. The individual in this position must have a high degree of integrity, resourcefulness, and professionalism in collaborating with colleagues and clients. Relationship building, client service, and the ability to follow up in a timely manner are critical for success. The ideal candidate will have relative experience, excellent communication and leadership skills, and mechanical/electrical aptitude.
High school education, plus one to three years mechanical, electrical and hydraulic experience in a similar environment or equivalent in college or vocational education.
Ability to communicate effectively with customers, management, and co-workers.
Ability to read metrics and read and interpret schematics.
Ability to read and understand necessary service and training manuals.
Ability to maintain a good understanding of industry innovations and product availability to make recommendations based on customer need.
Ability to effectively utilize volt, ohm, and multi-meters.
Demonstrate a strong mechanical and electrical aptitude.
Candidate must have a valid Passport or acquire one within 90 days of hire.
Prior experience with VLM's, automation, ASRS Systems, or carousels preferred.
Strong computer skills, including proficiency in current versions of MS Office is required, and must be able to navigate custom databases and on-line document management software.
Candidate must be old enough to rent vehicle in the United States.
Additional language is a plus.
Travel up to 80% is required as our customers are located throughout North America.
Ability to safely operate drill, hand tools, forklift, scissor lift, and work at heights (via ladder or lift) of 45+ feet is required. (Forklift and scissor lift training will be provided.)
Ability to conduct training
Modula may require before an employment offer is made:
Pre-employment Physical Exam
Passing Federal Level Background Check
Clean Motor Vehicle Record
Drug Screening
Physical Requirements:
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel or reach. The employee frequently is required to walk, sit, climb, balance, stoop, kneel, crouch and crawl. The employee must regularly lift and/or move up to 25 pounds; frequently lift and/or move up to 50 pounds; and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.
Working Conditions:
Works in a variety of customer environments including manufacturing, distribution, cold storage, and out of doors with exposure to elements. Employee is exposed to oil, grease, and dirt. Potential exposure to equipment movement hazards and dangerous chemical/solvents if proper safety procedures are not followed. The employee is occasionally exposed to high, precarious places and fumes, solvents, or airborne particles. The noise level varies from customer to customer but is usually in the moderate to noisy level.
This position also entails the necessity to work weekly overtime, occasionally work after normal working hours or on weekends based on customer need, as well as the ability to travel overnight, by automobile and by airplane.
Must be able to pass background check and drug screening.
Modula Inc. is an EEO (Equal Employment Opportunity) Employer. Our search and selection process are based on identifying qualified candidates who are highly motivated to grow with our company. Employment decisions are based on the principles of equal employment opportunity. Recruitment, testing/assessment, selection, and promotion will be administered without regard to race, color, sexual orientation, physical or mental disability, religion, age, ancestry or national origin, whistleblower activity, previous assertion of a claim or right under worker's compensation, marital status, genetic information, or any other characteristic protected by federal, state, or local law.
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
Field Service Technician
Scarborough, ME jobs
:
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. We support our employees and their professional goals because an investment in our people is an investment in our future. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have traveled their career paths with them.
From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.
We are seeking knowledgeable customer focused auto, diesel, aircraft, or forklift technicians to join the Crown team.
Want to Learn More? Watch A Day in the Life of a Crown Field Service Technician! click here
.
Job Posting External
Job Duties
Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
Perform all assigned planned maintenance on customer lift trucks.
Maintain a service van and its inventory.
Process paperwork after completion of each job.
Minimum Qualifications
Less than 2 years related experience
High school diploma or equivalent
Valid driver's license, good driving record, and ability to safely operate lift trucks.
Preferred Qualifications
Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics.
Good written/verbal communication and customer care skills.
Technical degree, previous lift truck repair, welding experience, and knowledge of various types of testing equipment preferred.
Familiar with tools and equipment such as common hand tools, electrical/air tools, torch, arc welder and various types of testing equipment.
Industry related training is preferred
Ability to read and understand service manuals, plan, and follow-through
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
Crown also offers Service Technicians:
Award-Winning Service Training
Company Vehicle for Field Service Technicians
Tool Insurance
No Flat Rate
40 Hours Per Week plus Overtime
Uniforms
Specialty Tools
Primarily 1st Shift
Career Advancement Opportunities
EOE Veterans/Disabilities
Equipment Service Technician - East Liberty Auto Plant - $5,000 Sign On Bonus and Relocation
East Liberty, OH jobs
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
Location: East Liberty, Ohio
Starting Pay - $36.04 - $41.19 & $5,000 Sign on Bonus
Workstyle - Onsite
*Relocation assistance for candidates relocating over 50 miles*
About this Position:
Equipment Service Technicians keeps equipment in good operating condition through effective preventative maintenance and equipment repairs. Effectively communicate technical issues with the equipment service and production teams and maintains equipment data and documentation daily.
Responsibilities include:
Repairing, maintaining equipment and supporting daily production.
Responding to breakdowns and calls to keep production running.
Supporting weekend maintenance repair and preventative maintenance activities when necessary.
Supporting a reliability centered maintenance program.
Supporting team activities and contributing your own ideas.
Who we are seeking:
Required Work Experience:
A minimum of three months of relevant experience in a manufacturing environment with a 2 year technical degree.
Or a minimum of two years of relevant experience, if no degree.
Required Education:
High School Diploma or equivalent.
Desired skills:
Daily reporting and tracking of activities.
Plan, Do, Check, Action follow up items.
Immediate response to production floor needs and requirements.
Compliance with all safety policies and regulations.
Able to communicate clearly in verbal and written format.
Basic knowledge of Microsoft products.
Ability to be flexible and change work hours as needed.
Able to analyze problems and determine root causes.
Strong self-direction and drive.
Capability to develop a high level a high level of expertise/aptitude in mechanical and electrical areas.
Experience with Motoman robots.
Experience with Omron programmable logic controllers.
Additional Position Factors:
Equipment inspections.
Daily reporting and tracking of activities.
Preventative maintenance.
Continuous improvement.
Equipment Service Technician - Transmission Plant - Russells Point - $5,000 sign on and Relocation
Russells Point, OH jobs
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
Location: Russells Point, Ohio
Starting Pay - $36.04 - $41.19 hourly & $5,000 Sign on Bonus
Workstyle - Onsite
*Relocation assistance for candidates relocating over 50 miles*
About this Position:
Repair and maintain equipment and support daily production. Respond to breakdowns and calls to keep production running. Support weekend maintenance repair and preventative maintenance activities when necessary. Support a reliability-centered maintenance program. Support team activities and contribute your own ideas.
Responsibilities include:
Support department in achieving daily production targets.
Perform daily equipment inspections/checks for abnormal situations.
Document daily equipment-related activities.
Suggest and implement approval ideas that reduce repeat or potential downtime.
Support weekend and plant shutdown activities.
Preventative maintenance and continuous improvement of equipment and tools as required in order to guarantee safety, quality, and delivery targets.
Equipment modifications as required to support business plan initiatives, new model requirements, or other retooling requirements.
Daily Tasks:
Equipment inspections.
Daily reporting and tracking of activities.
Preventative maintenance.
Continuous improvement.
Who we are seeking:
Required Work Experience:
Minimum of three months of relevant experience in a manufacturing environment with a 2-year technical degree or a minimum of two years of relevant experience if no degree.
Required Education:
High School Diploma or equivalent
Desired skills:
Daily reporting and tracking of activities.
Plan, Do Check, Action follow-up items.
Immediate response to production floor needs and requirements.
Compliance with all safety policies and regulations.
Able to communicate clearly in verbal and written format.
Basic knowledge of Microsoft products.
Ability to be flexible and change work hours as needed.
Able to analyze problems and determine root causes.
Strong self-direction and drive.
Capability to develop a high level of expertise/aptitude in mechanical and electrical areas.
Experience with Motoman robots.
Experience with Omron programmable logic controllers.
Additional Position Factors:
Workstyle: Onsite
Travel: 5
Flexibility to work 2
nd
or 3
rd
shift long term
Flexibility to work weekends, holidays, daily overtime, and off shifts as needed.
Willingness to travel (percentage of travel varies between roles).
What differentiates Honda and make us an employer of choice?
Total Rewards:
Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
Paid Overtime
Regional Bonus (when applicable)
Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, holidays, shutdown
Company Paid Short-Term and Long-Term Disability
401K Plan with company match + additional contribution
Relocation assistance (if eligible)
Career Growth:
Advancement Opportunities
Career Mobility
Education Reimbursement for Continued Learning
Training and Development programs
Additional Offerings:
Tuition Assistance & Student Loan Repayment
Lifestyle Account
Childcare Reimbursement Account
Elder Care Support
Wellbeing Program
Community Service and Engagement Programs
Product Programs
To be eligible for a signing bonus, the applicant must not have been previously employed by Honda as a fulltime associate.
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
Computer Field Tech Position-Columbus OH
Columbus, OH jobs
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Computer Field Tech Position-Cincinnati OH
Cincinnati, OH jobs
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Computer Field Tech Position-Vandalia OH
Vandalia, OH jobs
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Computer Field Tech Position- Bedford Heights OH
Bedford, OH jobs
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Computer Field Tech Position- Augusta ME
Augusta, ME jobs
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Computer Field Tech Position- Bangor ME
Bangor, ME jobs
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Computer Field Tech Position-Youngstown/ Boardman, OH
Youngstown, OH jobs
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Communication Technician (911 Dispatcher)
Columbus, OH jobs
The Columbus Regional Airport Authority manages and operates passenger-focused John Glenn Columbus International Airport (CMH), cargo-focused Rickenbacker International Airport (LCK), and general aviation airport Bolton Field (TZR). We are a diverse group of committed and talented professionals who show up every day to take CRAA to new heights. Although our roles are as diverse as we are - from Custodial Services to Customer Service, from Accounting to Airport Police, from HVAC to Human Resources - we have one common goal: connect Ohio with the world.
Our organization is in constant motion, moving people and cargo 365 days a year. With our core values of Accountability, Innovation and Respect guiding us, we each do our part to contribute to our organization, the aviation industry, local businesses, and the economy. We create experiences for passengers, we create opportunities for businesses, and we create economic growth for Columbus.
Trust and respect are the foundation of our culture. We invite new ideas. We encourage innovation. We are inclusive and welcoming. We are empowered to enact positive change.
Your "Take Off" will be successful by doing the following with excellence:
* Monitor access control, fire, CCTV system and other alarms.
* Strong telephone and radio communication skills for dispatching Public Safety services on 800 MHz radio system.
* Monitors the status of location, availability, and communications of all Public Safety units and personnel via the CAD.
* Be able to type 35 words per minute with 85% degree of accuracy.
* Perform related work as required.
* Obtain and maintain LEADS/NCIC certification and EMD certification.
Your "Landing" will be smooth if you meet the following requirements:
* Have a high school diploma or GED
* Prior experience as a Communications Technician with another Public Safety agency is preferred
* Advanced proficiency in Microsoft Office Suite applications
* Ability to effectively handle multiple tasks, projects, and completing priorities simultaneously
* Excellent interpersonal and communication skills (verbal and written)
* Demonstrated ability to maintain a high level of professionalism and confidentiality
* Pay Rate: $27.00/hour plus shift differential
* Able to pass a pre-employment drug test, which includes testing for marijuana (medical marijuana cards are not acceptable)
The Columbus Regional Airport Authority is an equal opportunity employer and does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, age, national origin, veteran status, disability, and all other groups or classes protected by applicable federal, state or local laws. The Authority does not tolerate violence or drug use in the workplace.
Auto-ApplyField Service Technician
Augusta, ME jobs
: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. We support our employees and their professional goals because an investment in our people is an investment in our future. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have traveled their career paths with them.
From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.
We are seeking knowledgeable customer focused auto, diesel, aircraft, or forklift technicians to join the Crown team.
Want to Learn More? Watch A Day in the Life of a Crown Field Service Technician! click here.
Job Posting External
Job Duties
* Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
* Perform all assigned planned maintenance on customer lift trucks.
* Maintain a service van and its inventory.
* Process paperwork after completion of each job.
Minimum Qualifications
* Less than 2 years related experience
* High school diploma or equivalent
* Valid driver's license, good driving record, and ability to safely operate lift trucks.
Preferred Qualifications
* Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics.
* Good written/verbal communication and customer care skills.
* Technical degree, previous lift truck repair, welding experience, and knowledge of various types of testing equipment preferred.
* Familiar with tools and equipment such as common hand tools, electrical/air tools, torch, arc welder and various types of testing equipment.
* Industry related training is preferred
* Ability to read and understand service manuals, plan, and follow-through
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
Crown also offers Service Technicians:
* Award-Winning Service Training
Company Vehicle for Field Service Technicians
Tool Insurance
No Flat Rate
40 Hours Per Week plus Overtime
Uniforms
Specialty Tools
Primarily 1st Shift
Career Advancement Opportunities
EOE Veterans/Disabilities
Nearest Major Market: Waterville
Nearest Secondary Market: Augusta Maine
Job Segment: Maintenance, Electrical, Warehouse, Welding, Forklift, Manufacturing, Engineering
Field Service Technician
Augusta, ME jobs
:** Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. We support our employees and their professional goals because an investment in our people is an investment in our future. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have traveled their career paths with them.
From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.
We are seeking knowledgeable customer focused auto, diesel, aircraft, or forklift technicians to join the Crown team.
Want to Learn More? Watch A Day in the Life of a Crown Field Service Technician! click here (****************************** _._
**Job Posting External**
**Job Duties**
+ Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
+ Perform all assigned planned maintenance on customer lift trucks.
+ Maintain a service van and its inventory.
+ Process paperwork after completion of each job.
**Minimum Qualifications**
+ Less than 2 years related experience
+ High school diploma or equivalent
+ Valid driver's license, good driving record, and ability to safely operate lift trucks.
**Preferred Qualifications**
+ Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics.
+ Good written/verbal communication and customer care skills.
+ Technical degree, previous lift truck repair, welding experience, and knowledge of various types of testing equipment preferred.
+ Familiar with tools and equipment such as common hand tools, electrical/air tools, torch, arc welder and various types of testing equipment.
+ Industry related training is preferred
+ Ability to read and understand service manuals, plan, and follow-through
**Work Authorization:**
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
**Compensation and Benefits:**
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
Crown also offers Service Technicians:
+ Award-Winning Service TrainingCompany Vehicle for Field Service TechniciansTool InsuranceNo Flat Rate40 Hours Per Week plus OvertimeUniformsSpecialty ToolsPrimarily 1st ShiftCareer Advancement Opportunities
EOE Veterans/Disabilities
Field Service Technician
Saco, ME jobs
: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
We are seeking knowledgeable customer focused, combustible engines, auto, diesel, aircraft, or forklift technicians to join the Crown team.
This position will service the Saco, ME territory and surrounding area.
Want to Learn More? Watch A Day in the Life of a Crown Field Service Technician! click here
Job Posting External
Job Duties
* Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
* Perform all assigned planned maintenance on customer lift trucks.
* Maintain a service van and its inventory.
* Process paperwork after completion of each job.
Minimum Qualifications
* Less than 2 years related experience
* High school diploma or equivalent
* Valid driver's license, good driving record, and ability to safely operate lift trucks.
Preferred Qualifications
* Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics.
* Good written/verbal communication and customer care skills.
* Technical degree, previous lift truck repair, welding experience, and knowledge of various types of testing equipment preferred.
* Familiar with tools and equipment such as common hand tools, electrical/air tools, torch, arc welder and various types of testing equipment.
* Industry related training is preferred
* Ability to read and understand service manuals, plan, and follow-through
Crown also offers Service Technicians:
* Award-Winning Service Training
* Company Vehicle for Field Service Technicians
* Tool Insurance
* No Flat Rate
* 40 Hours Per Week plus Overtime
* Uniforms
* Specialty Tools
* Primarily 1st Shift
* Career Advancement Opportunities
If you possess these qualifications and wish to be considered for this position, please complete your candidate profile and submit an application.
EOE Veterans/Disabilities
Nearest Major Market: Portland Maine
Job Segment: Maintenance, Technician, Warehouse, Welding, Forklift, Manufacturing, Technology
Telecom Technician Level 4
Cincinnati, OH jobs
Full-time Description
Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company's signature solutions, Guaranteed POWER and Perpetual POWER are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.
Job Summary:
The Critical Power Level 4 Technician is an expert in the critical power industry and has extensive experience with telecommunications, utility and/or UPS power systems. This is a leadership position that will supervise and train less experienced technicians. A level 4 technician should be able to design custom power solutions and provide turnkey installations. Due to the energized electrical equipment (hot) work requirement of this position, safety must be of the highest importance. A major aspect of this position is to ensure the highest standards of quality and service. This position reports to the Regional Service Manager and does not have any direct reports.
Key Job Responsibilities:
Interact with people from all organizational levels, both inside and outside the company.
Provide the highest quality of service possible to assure customer satisfaction.
Timely reporting of all activities including service reports, expense reports, and maintenance reports to the customer.
Being directly responsible for company assets, including a service vehicle, parts inventory, tools and test equipment.
Functions with little direct supervision.
Other duties as assigned by supervisor.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or abilities required.
Perform the following work operations or job activities without supervision or direction:
Addition or removal of common systems equipment hardware, including batteries.
Addition or removal of wiring and connections.
Lead verification/continuity testing.
Analysis of job specifications and drawings.
Provide work assignments to Skill Level 1, 2 and 3 Installers.
Prepare a Method of Procedure (MOP).
Resolve job specification and/or drawing problems.
Mark/correct office record drawings.
In-process and final quality inspections.
Circuit modifications
Software additions or upgrades
Power transition work (“hot ties”)
Supervise and complete Telecom Central Office, Headend, MTSO and/or Regen, Switchgear and/or UPS equipment / battery Installations.
Perform Site Assessments for new and existing DC Power Systems. Assessments define the necessary equipment, materials, and labor to fulfill the customer's requests. The Assessments are provided to Account Managers and/or Sales Team in support of their project quotations.
Troubleshoot and repair power system components by gaining a complete understanding of the electrical operation of the latest module technologies. Install DC Power System in customer locations.
Perform preventive maintenance activities on critical power systems and equipment.
Supervise site Installation teams and/or Subcontractors.
Provide daily status updates to the Service Manager for all projects that they are leading.
Responsible for reviewing customer inquiries, specifications, and engineering data and recommending products and services to suit their requirements.
Responsible to maintain all company vehicles, inventory, tools, and equipment
Responsible for approving and completion of all work orders, expense reports, PM worksheets and any documentation as requested.
Building strong relationships with customers by presenting a professional appearance, speaking positively about our company, our suppliers, and our fellow employees. Being sure to promote company products, suggestive selling and solving customer complaints and problems.
Other duties as assigned by supervisor.
Project Schedule
Technician Efficiency
Customer Satisfaction
First Contact Resolution
Other key performance measurements as determined by the direct supervisor.
Benefits
At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:
Competitive pay - Plus incentive opportunities and overtime potential!
Full benefits package that starts day one - Includes medical, dental, vision, company-paid life insurance and disability coverage.
401K with match
8 paid holidays
Full-time Employees receive 128 Hours of PTO Annually
Training and mentoring - Learn from our experts in the industry.
Advancement opportunities.
The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.
Requirements
Education: AAS Degree / Tech School or equivalent work experience.
10+ years of technician experience with DC Power and/or UPS equipment is required.
5 years' experience in lead technician role.
*Valid driver's license
Strong communication, problem solving, and analytical skills.
Ability to organize his/her own work and work independently, with limited supervision.
Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
Ability to work collaboratively with other departments toward the greater good of the organization.
Ability to adapt to a fast-changing environment.
Experience in material handling environment is preferred, but not required.
Intermittent travel expected within designated territory, home most nights.
Willingness to work occasional overtime.
Concentric Technicians may need to travel out of state to perform work. The Department of Transportation (DOT) has several requirements for drivers of commercial motor vehicles weighing less than 26,001 pounds who are driving across state lines, including:
Drivers must be at least 18 years old to drive "Intrastate". Drivers must be at least 21 years old to driver "Interstate".
Drivers must have a valid driver's license at all times.
Drivers must have a valid DOT medical card or the ability to obtain DOT medical card per DOT/FMCA guidelines during the hiring process. Drivers must continue to maintain their active medical card status throughout their employment.
Drivers must follow the DOT's HOS regulations.
Drivers must be able to obtain a CDL in order to drive commercial motor vehicles or combination vehicles weighing more than 26,000 lbs.
*This job description is subject to change at any time.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools; use hands to maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to conditions existing in the work environment.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in various locations, including customer sites, Concentric facilities, and often includes co-workers working side-by-side. Exposure to live electrical components is common in many of these work environments. The noise level in the work environment is moderate.
The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.
Field Service Technician
Houlton, ME jobs
: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. We support our employees and their professional goals because an investment in our people is an investment in our future. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have traveled their career paths with them.
From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.
We are seeking knowledgeable customer focused auto, diesel, aircraft, or forklift technicians to join the Crown team.
Want to Learn More? Watch A Day in the Life of a Crown Field Service Technician! click here.
Job Posting External
Job Duties
* Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
* Perform all assigned planned maintenance on customer lift trucks.
* Maintain a service van and its inventory.
* Process paperwork after completion of each job.
Minimum Qualifications
* Less than 2 years related experience
* High school diploma or equivalent
* Valid driver's license, good driving record, and ability to safely operate lift trucks.
Preferred Qualifications
* Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics.
* Good written/verbal communication and customer care skills.
* Technical degree, previous lift truck repair, welding experience, and knowledge of various types of testing equipment preferred.
* Familiar with tools and equipment such as common hand tools, electrical/air tools, torch, arc welder and various types of testing equipment.
* Industry related training is preferred
* Ability to read and understand service manuals, plan, and follow-through
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
Crown also offers Service Technicians:
* Award-Winning Service Training
Company Vehicle for Field Service Technicians
Tool Insurance
No Flat Rate
40 Hours Per Week plus Overtime
Uniforms
Specialty Tools
Primarily 1st Shift
Career Advancement Opportunities
EOE Veterans/Disabilities
Nearest Major Market: Maine
Job Segment: Maintenance, Electrical, Hydraulics, Field Service, Manufacturing, Customer Service, Engineering
Field Repair Technician
Westlake, OH jobs
Full-time Description
Q-Lab Corporation is currently seeking a Field Repair Technician. If you are passionate about customer service, Q-Lab Corporation has an opportunity to take your technical skills to the next level! You will have the opportunity to service and repair lab instruments for a diverse customer base all over North America!
While this position requires frequent travel, we do require this candidate to reside within 60 miles of Westlake, OH.
Other remote opportunities are available in the Southeast (NC, SC, GA) and applicants must reside near a major airport. Preferred locations include Atlanta, Charlotte, and Raleigh/Durham.
Responsibilities:
Troubleshoot malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for “root cause” failures.
Perform hands-on repair for malfunctioning lab instruments or test equipment, and tests assembly for conformance, in accordance to manufacturer's specifications.
Willing and able to travel domestically and internationally travel, 50% of the time annually, to provide repair support to our direct market customers. This will include being away for up to a full week at a time as and when required.
Provide customers with phone and email recommendations to resolve lab instrument issues and or follow up with on-going issues with the customer. This may include, but is not limited to: sending replacement parts, referring the information to the main home office for further guidance, or performing an on-site resolution.
Required Skills:
Recognized Electrical or Mechanical Qualification with apprenticeship and 5 years work experience
Work experience with technical equipment, preferably in a laboratory setting
Competent to read and interpret documents, instructions and manuals
Diplomacy and tact in reporting NCE (non-conforming events) to management - with urgency
Highly proficient computer skills and typing - Windows environment and Microsoft applications and relevant CRM systems
Domestic and International travel experience and ability
Clean driving record
Who We Are:
Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.
We Offer:
Beautiful corporate headquarters conveniently located off I-90 in Westlake, Ohio.
A Northeast Ohio Top Workplace environment - 10 years running!
A proven track record of success.
Excellent compensation package including year-end bonus and company-funded retirement plan.
Comprehensive benefits: Health, Vision, Dental, Disability and Life.
Generous Paid Time Off, and Holidays.
Fun, friendly working atmosphere!
Q-Lab accepts resumes from third-party recruitment agencies on a limited basis, subject to our policy
here
.
Equipment Service Technician - East Liberty Auto Plant - $5,000 Sign On Bonus and Relocation
East Liberty, OH jobs
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
Location: East Liberty, Ohio
Starting Pay - $36.04 - $41.19 & $5,000 Sign on Bonus
Workstyle - Onsite
*Relocation assistance for candidates relocating over 50 miles*
About this Position:
Equipment Service Technicians keeps equipment in good operating condition through effective preventative maintenance and equipment repairs. Effectively communicate technical issues with the equipment service and production teams and maintains equipment data and documentation daily.
Responsibilities include:
Repairing, maintaining equipment and supporting daily production.
Responding to breakdowns and calls to keep production running.
Supporting weekend maintenance repair and preventative maintenance activities when necessary.
Supporting a reliability centered maintenance program.
Supporting team activities and contributing your own ideas.
Who we are seeking:
Required Work Experience:
A minimum of three months of relevant experience in a manufacturing environment with a 2 year technical degree.
Or a minimum of two years of relevant experience, if no degree.
Required Education:
High School Diploma or equivalent.
Desired skills:
Daily reporting and tracking of activities.
Plan, Do, Check, Action follow up items.
Immediate response to production floor needs and requirements.
Compliance with all safety policies and regulations.
Able to communicate clearly in verbal and written format.
Basic knowledge of Microsoft products.
Ability to be flexible and change work hours as needed.
Able to analyze problems and determine root causes.
Strong self-direction and drive.
Capability to develop a high level a high level of expertise/aptitude in mechanical and electrical areas.
Experience with Motoman robots.
Experience with Omron programmable logic controllers.
Additional Position Factors:
Equipment inspections.
Daily reporting and tracking of activities.
Preventative maintenance.
Continuous improvement.
Other Job Specific Skills:
Flexibility to work 2
nd
or 3
rd
shift long term.
Flexibility to work weekends, holidays, daily overtime and off shifts as needed.
Willingness to travel (percentage of travel varies between roles).
To be eligible for a signing bonus, the applicant must not have been previously employed by Honda as a fulltime associate.
What differentiates Honda and make us an employer of choice?
Total Rewards:
Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
Paid Overtime
Regional Bonus (when applicable)
Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, holidays, shutdown
Company Paid Short-Term and Long-Term Disability
401K Plan with company match + additional contribution
Relocation assistance (if eligible)
Career Growth:
Advancement Opportunities
Career Mobility
Education Reimbursement for Continued Learning
Training and Development Programs
Additional Offerings:
Tuition Assistance & Student Loan Repayment
Lifestyle Account
Childcare Reimbursement Account
Elder Care Support
Wellbeing Program
Community Service and Engagement Programs
Product Programs
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
Field Engineer - Information Technology - FT 1.0 (80 hrs biweekly)
Reno, OH jobs
Job Details Reno, OH Optional Work from Home Full Time 8-Hour Day Shift Service SupportDescription
In an environment of continuous quality improvement, the Field Engineer is responsible for providing quality first-level support to IT users and employing a high degree of customer service, technical expertise and timeliness. This position is responsible for maintaining a knowledge base to optimize problem resolution, tracking calls and entering solution data and following through on resolution with end users. The Field Engineer's role is to ensure proper computer operation so that end users can accomplish business tasks. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.
Job Functions:
Assesses initial inquiries and requests from end users/service desk, then coordinates support activities, and escalates issues appropriately.
Assists with the day-to-day maintenance of hospital's PCs; performs installation, configuration and upgrade tasks.
Serves as troubleshooter on more complex end user computer problems.
Manage assets, licenses and user administration.
Assists department manager in on-going assessment and upgrading of PCs; may research and evaluate hardware and software.
Keep current on most recent trends and technologies, suggest improvements to bridge with other departments and keep technical knowledge current.
Fields incoming requests to the Service Desk via telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
Documents all pertinent end user identification information including name, department, contact information, and nature of problem or issue.
Prioritizes and schedules problems, escalating problem (when required) to the appropriately experienced technician.
Researches, resolves, and responds to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate individual/group.
Records, tracks and documents the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
Accesses software updates, drivers, knowledge bases, and FAQ resources to aid in problem resolution.
Routinely contributes to the Knowledge Base.
Provides accurate and creative solutions to user problems of moderate nature to ensure user productivity.
Acquires and maintains current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
Participates in team projects that enhance the quality or efficiency of Service Desk and assist with special product-related issues as needed.
Applies diagnostic utilities to aid in troubleshooting.
Builds rapport and elicit problem details from service desk customers.
Identifies and learn appropriate software and hardware used, and supported, by the organization.
Performs post-resolution follow ups to help requests.
Reinforces SLAs to manage end-user expectations.
Communicates effectively in both written and oral format following the AIDET model.
Willing to work flexible hours.
Works on after-hours and/or on weekends.
Assumes all other duties and responsibilities as necessary.
Qualifications
Minimum Education/Experience Required:
Associate's degree in Computer Science or Information Technology or equivalent or 2 years of technical experience.
A+ Certification and Microsoft Certified Desktop Support Technician Certification preferred.
Special Knowledge, Skills, Training:
Strong technical, critical thinking and troubleshooting skills.
Excellent communication, interpersonal, organizational and planning skills.
Motivation and a strong sense of urgency; high detail orientation and adept at multitasking.
The ability to work independently as well as in a team environment; have a professional appearance and positive attitude.
The ability to lift up to 50 pounds.
Ability to be on call.
Compensation Details: Education, experience, and tenure may be considered along with internal equity when job offers are extended.
Benefits: Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees. To learn more about the many benefits we offer, please visit our website at **************************
Bonus Eligibility: Available to qualifying full or flex time employees. Eligibility will be determined upon offer.
Memorial Health System is an equal opportunity provider and employer.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at ******************************************* or at any USDA office, or call ************** to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250-9410, by fax ************** or email at ***********************.
*
Memorial Health System is a federal drug-free workplace. This policy prohibits marijuana use by employees.