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Manager, Learning & Development jobs at Moss Adams - 167 jobs
Manager-Compliance: Training
American Express
Phoenix, AZ jobs
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** American Express's Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), within Global Financial Crimes Compliance (GFCC), in partnership provide end-to-end support and oversight of global financial crimes investigations. In conjunction with GFCC partners, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior. The GFCSU and USIU also investigate potentially suspicious financial activity and, when appropriate, file suspicious activity reports (SARs) with the Financial Crimes Enforcement Network (FinCEN), which is part of the U.S. Department of the Treasury, and/or refers matters to internal compliance partners for review and reporting globally. In addition, the GFCSU and USIU manage risk associated with politically exposed persons and persons and entities on core sanctions and risk lists through regular screening, and manage risk associated with improper payments that could be indicative of bribery, corruption, or other illicit activity by reviewing internal American Express payments and expenditures. The GFCSU and USIU together perform a critical role in ensuring that American Express complies with all applicable laws and regulations, including the Bank Secrecy Act (BSA), the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity. The GFCSU/USIU Training and Procedures team will be tasked with creating, maintaining and delivering all GFCSU/USIU Investigations-related Procedures and Training Material (AML, Screening, Enhanced Due Diligence and Payments Monitoring) in accordance with GFCC-issued standards; overseeing and collaborating on GFCSU/USIU training efforts; aligning with the GFCSU/USIU and stakeholders on efficiencies to improve investigative processes; collaborating with international markets to align on processes and expectations; serving as a liaison for quality control-related referrals impacting the GFCSU/USIU ; aligning with key stakeholders in the GFCSU/USIU and GFCC on various procedural, operational, and training impacts; and other related responsibilities in support of the success of the program. **How will you make an impact in this role?** This role will serve as a Training Manager supporting the responsibilities noted above, with an emphasis on the training process, as well as eventually leading a team of supporting compliance analysts. The ideal candidate should have a strong passion for process improvement, training, and development, possess a fundamental understanding of GFCSU/USIU processes and procedures, and a proactive drive to partner with Investigations Leaders to drive effective procedural processes. **Responsibilities:** + Drafting, maintaining and delivering training materials related to GFCSU/USIU processes and day-to-day work functions for all pillars of the GFCSU/USIU program as needed; + Ensuring adherence to legal and regulatory standards, as well as internal quality requirements for investigations and local market SAR/STR filings; + Developing a team of analysts, including providing applicable training and coaching tailored to strengthen ability to support effective and adaptable procedures and training sessions based on individual and business needs + Evaluating team and individual performance against expectations and deliverables of GFCSU/USIU Training and Procedures team initiatives, and supporting team engagement and dynamics + Partnering with global investigations teams on areas of training and alignment need; + Engaging in quality-related analysis and trend identification of investigative work, and proposing remedial steps to address deficiencies; + Strategizing on how to drive innovation and efficiency for GFCSU/USIU processes and GFCC initiatives. **Minimum Qualifications:** + Equivalent work experience or a bachelor's degree in one of the following fields of study: Criminal Justice, English, Journalism, Finance, Accounting, or other fields involving intensive research, writing, or data analysis + 2 years of work experience developing and supporting a department training process, including drafting new training processes and revising existing processes. + Knowledge of criminal typologies associated with financial products and services + Experience supporting and responding to external regulatory reviews and internal governance reviews + Ability to demonstrate strategic thinking, implement innovation and change, introduce and champion new processes + Experienced leader, capable of driving performance by coaching and motivating people for success, identifying their strengths and opportunities + Ability to influence, gain support, and resolve conflict + Keen attention to detail, proven analytical and problem-solving skills, demonstrated leadership abilities, and effective communication skills + Proficient with all Microsoft Office suite, including Word, Excel, and PowerPoint **Preferred Qualifications:** + Expertise in GFCSU/USIU Polices, Process and Procedures as well as understanding of AML-related laws and regulations and other guidance + 6 years of work experience in a financial services institution or payment institution in any of the following areas is highly preferred: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, enhanced due diligence, or law enforcement + Experience with creating and delivering effective training with demonstrable results, coupled with a strong drive to develop and coach GFCSU/USIU team members + Familiarity with large sets of financial data and experience developing reports and outlining data requirements + A strong candidate will also be able to manage multiple tasks simultaneously; be an enthusiastic self-starter; and deadline-driven team player + CAMS certified or equivalent preferred **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Compliance **Primary Location:** US-Arizona-Phoenix **Other Locations:** US-Utah-Sandy, US-Florida-Sunrise **Schedule** Full-time **Req ID:** 26000565$89.3k-150.3k yearly 2d agoLearning & Development Manager - Sales
Danaher
Los Angeles, CA jobs
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. This position is part of the NACO Learning and Development Team and reports to the Director, Learning and Development. If you thrive in a high-impact role and want to help build a world-class commercial organization, read on. The Learning and Development Manager is responsible for the development, maintenance, and execution of the Commercial Learning Journey for Beckman Coulter Diagnostics across the United States and Canada. This includes strategic sales processes, diagnostic laboratory business acumen, business ownership tools and systems, clinical sales training, sales cycle management, and new product launches. This role partners closely with Sales and Marketing stakeholders and applies adult learning principles to support strategic business priorities. In this role, you will have the opportunity to: * Support the assessment, planning, implementation, and management of Commercial Learning Journeys, Sales Solutions, competency workshops, and new product and tools launches. * Identify development needs across sales roles related to sales skills, territory and account management, product portfolios, business ownership tools, and customer relationships. * Manage KPIs using data-driven metrics to measure knowledge and skill development. * Partner cross-functionally with Sales, Marketing, and Business Development teams. * Design and deliver learning programs through virtual, in-person, and asynchronous modalities. The essential requirements of the job include: * Bachelor's degree with 9+ years of relevant experience, or Master's degree with 7+ years of relevant experience. * 5+ years of experience designing and delivering sales training programs within a commercial environment (e.g., medical devices, diagnostics, pharmaceuticals, biotechnology, or related fields). * Prior experience in medical, diagnostic, or healthcare sales environments sufficient to understand sales roles, customer needs, and commercial workflows. * Working knowledge of Learning Management Systems and digital learning tools (Cornerstone, Workday, or similar platforms). * Demonstrated ability to manage multiple projects, deadlines, and stakeholders, including external vendors, without direct line authority. Travel, Motor Vehicle Record & Physical/Environment Requirements: * Frequent travel and overnight stays * Must have a valid driver's license with an acceptable driving record It would be a plus if you also possess previous experience in: * Hospital and Healthcare economy knowledge and experience, laboratory diagnostics industry experience preferred. * Flexibility to work in an evolving environment with multiple demands by embracing a high level of initiative and ability to act independently and handle multiple priorities and assignments simultaneously. Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. The annual salary range for this role is $125,000 - $150,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. #LI-KL1 #LI-REMOTE Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit **************** Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:************** or applyassistance@danaher.com.$125k-150k yearly 2d agoManager, Learning & Development (Instructional Design Manager)
USAA
San Antonio, TX jobs
**Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. **The Opportunity** As a dedicated **Manager, Learning & Development (Instructional Design Manager)** , you will manage a team in the assessment of learning needs, development, and implementation of learning solutions. Consults with clients to develop action plans to close human performance gaps and drives execution leading to positive impact on business results. Identifies development needs, definition of learning requirements, and creation of learning paths. Governs portfolio of learning solutions community in support of USAA strategies and operational plan. We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position will be based in San Antonio, TX. Relocation assistance is **not** available for this position. **What** **you'll** **do:** + Ensures the most effective instructional delivery and measurement techniques are applied and the performance objectives are met. + Ensures effective facilitation of learning discussions, learning activities, coaching and small group interactions. + Leads and teaches employees in multiple learning environments. + Diagnoses learner performance problems, resolves underlying causes and provides recommendations to improve performance. + Evaluates, leads, and coaches teams by providing feedback that leads to sound business results. + Plans, coordinates, monitors and controls Learning projects using appropriate tools and techniques, ensuring efficient and effective utilization of resources. + Accomplishes the objectives of the Learning project according to specification, on time and within budget. + Ensures the collection of data on learning program efficiency. + Collaborates with Instructional Develop on the analysis and evaluation of learning solutions. + Finds opportunities and facilitates detailed continuous improvement plans of process and program improvements. + Builds and is responsible for a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities. + Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. **What you have:** + Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. + 6 years of progressive operational experience to include training design, development, facilitation and/or deployment. + 2 years of direct team lead, supervisory or management experience. + Advanced knowledge and experience with Microsoft Office Products (Excel, Word, PowerPoint). + Demonstrated ability to clearly communicate complex ideas and concepts to others. + Experience designing or collaborating custom learning/training programs and/or solutions. + Command of basic curriculum design and adult learning principles. + Experience and/or knowledge of needs assessment and curriculum design for diverse audiences and on a broad range of topics. + Experience and knowledge of implementing aspects of evaluation models for resolving training efficiency (i.e., Kirkpatrick Model). **What sets you apart:** + Minimum 5 years of experience in instructional design, demonstrating application of adult learning theories and instructional design models (e.g., ADDIE, Mayer's Principles of Multimedia Learning, Bloom's Taxonomy, Kirkpatrick's Four Levels of Evaluation, Knowles Adult Learning Theory, Merrill's Principles of Instruction, Gagne's Nine Events of Instruction). + Minimum 5 years of experience designing and developing eLearning using tools such as Articulate Storyline, Adobe Captivate, Zenarate, and Adobe Creative Cloud (Photoshop, Illustrator, Premiere Pro, etc.). + Minimum 5 years of experience working with Learning Management Systems (Workday Learning, SumTotal, CSOD), SCORM standards, and accessibility best practices. + Expertise in technical and structured writing methodologies (Information Mapping) to support clarity and consistency in learning content. + Proven ability to lead and coach instructional designers in both instructional design and technical execution. + Practical experience applying project management principles to learning initiatives, including scoping, scheduling, resource management, and driving timely project completion. + Strong collaboration and communication skills, with the ability to influence stakeholders and translate business needs into effective learning solutions. + Experience leveraging and adopting AI tools and technologies to enhance instructional design workflows and learning experiences. + US military experience through military service or a military spouse/domestic partner. **Compensation range:** The salary range for this position is: $93,770 - $179,240 **.** **USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).** **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ **If you are an existing USAA employee, please use the internal career site in OneSource to apply.** **Please do not type your first and last name in all caps.** **_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.$93.8k-179.2k yearly 23d agoManager, Learning & Development (Instructional Design Manager)
USAA
San Antonio, TX jobs
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Learning & Development (Instructional Design Manager), you will manage a team in the assessment of learning needs, development, and implementation of learning solutions. Consults with clients to develop action plans to close human performance gaps and drives execution leading to positive impact on business results. Identifies development needs, definition of learning requirements, and creation of learning paths. Governs portfolio of learning solutions community in support of USAA strategies and operational plan. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX. Relocation assistance is not available for this position. What you'll do: Ensures the most effective instructional delivery and measurement techniques are applied and the performance objectives are met. Ensures effective facilitation of learning discussions, learning activities, coaching and small group interactions. Leads and teaches employees in multiple learning environments. Diagnoses learner performance problems, resolves underlying causes and provides recommendations to improve performance. Evaluates, leads, and coaches teams by providing feedback that leads to sound business results. Plans, coordinates, monitors and controls Learning projects using appropriate tools and techniques, ensuring efficient and effective utilization of resources. Accomplishes the objectives of the Learning project according to specification, on time and within budget. Ensures the collection of data on learning program efficiency. Collaborates with Instructional Develop on the analysis and evaluation of learning solutions. Finds opportunities and facilitates detailed continuous improvement plans of process and program improvements. Builds and is responsible for a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience ) may be substituted in lieu of degree. 6 years of progressive operational experience to include training design, development, facilitation and/or deployment. 2 years of direct team lead, supervisory or management experience. Advanced knowledge and experience with Microsoft Office Products (Excel, Word, PowerPoint). Demonstrated ability to clearly communicate complex ideas and concepts to others. Experience designing or collaborating custom learning/training programs and/or solutions. Command of basic curriculum design and adult learning principles. Experience and/or knowledge of needs assessment and curriculum design for diverse audiences and on a broad range of topics. Experience and knowledge of implementing aspects of evaluation models for resolving training efficiency (i.e., Kirkpatrick Model). What sets you apart: Minimum 5 years of experience in instructional design, demonstrating application of adult learning theories and instructional design models (e.g., ADDIE, Mayer's Principles of Multimedia Learning, Bloom's Taxonomy, Kirkpatrick's Four Levels of Evaluation, Knowles Adult Learning Theory, Merrill's Principles of Instruction, Gagne's Nine Events of Instruction). Minimum 5 years of experience designing and developing eLearning using tools such as Articulate Storyline, Adobe Captivate, Zenarate, and Adobe Creative Cloud (Photoshop, Illustrator, Premiere Pro, etc.). Minimum 5 years of experience working with Learning Management Systems (Workday Learning, SumTotal, CSOD), SCORM standards, and accessibility best practices. Expertise in technical and structured writing methodologies (Information Mapping) to support clarity and consistency in learning content. Proven ability to lead and coach instructional designers in both instructional design and technical execution. Practical experience applying project management principles to learning initiatives, including scoping, scheduling, resource management, and driving timely project completion. Strong collaboration and communication skills, with the ability to influence stakeholders and translate business needs into effective learning solutions. Experience leveraging and adopting AI tools and technologies to enhance instructional design workflows and learning experiences. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.$93.8k-179.2k yearly Auto-Apply 23d agoManager, Learning & Development (Instructional Design Manager)
United Services Automobile Association (USAA
San Antonio, TX jobs
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Learning & Development (Instructional Design Manager), you will manage a team in the assessment of learning needs, development, and implementation of learning solutions. Consults with clients to develop action plans to close human performance gaps and drives execution leading to positive impact on business results. Identifies development needs, definition of learning requirements, and creation of learning paths. Governs portfolio of learning solutions community in support of USAA strategies and operational plan. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX. Relocation assistance is not available for this position. What you'll do: * Ensures the most effective instructional delivery and measurement techniques are applied and the performance objectives are met. * Ensures effective facilitation of learning discussions, learning activities, coaching and small group interactions. * Leads and teaches employees in multiple learning environments. * Diagnoses learner performance problems, resolves underlying causes and provides recommendations to improve performance. * Evaluates, leads, and coaches teams by providing feedback that leads to sound business results. * Plans, coordinates, monitors and controls Learning projects using appropriate tools and techniques, ensuring efficient and effective utilization of resources. * Accomplishes the objectives of the Learning project according to specification, on time and within budget. * Ensures the collection of data on learning program efficiency. * Collaborates with Instructional Develop on the analysis and evaluation of learning solutions. * Finds opportunities and facilitates detailed continuous improvement plans of process and program improvements. * Builds and is responsible for a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities. * Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 6 years of progressive operational experience to include training design, development, facilitation and/or deployment. * 2 years of direct team lead, supervisory or management experience. * Advanced knowledge and experience with Microsoft Office Products (Excel, Word, PowerPoint). * Demonstrated ability to clearly communicate complex ideas and concepts to others. * Experience designing or collaborating custom learning/training programs and/or solutions. * Command of basic curriculum design and adult learning principles. * Experience and/or knowledge of needs assessment and curriculum design for diverse audiences and on a broad range of topics. * Experience and knowledge of implementing aspects of evaluation models for resolving training efficiency (i.e., Kirkpatrick Model). What sets you apart: * Minimum 5 years of experience in instructional design, demonstrating application of adult learning theories and instructional design models (e.g., ADDIE, Mayer's Principles of Multimedia Learning, Bloom's Taxonomy, Kirkpatrick's Four Levels of Evaluation, Knowles Adult Learning Theory, Merrill's Principles of Instruction, Gagne's Nine Events of Instruction). * Minimum 5 years of experience designing and developing eLearning using tools such as Articulate Storyline, Adobe Captivate, Zenarate, and Adobe Creative Cloud (Photoshop, Illustrator, Premiere Pro, etc.). * Minimum 5 years of experience working with Learning Management Systems (Workday Learning, SumTotal, CSOD), SCORM standards, and accessibility best practices. * Expertise in technical and structured writing methodologies (Information Mapping) to support clarity and consistency in learning content. * Proven ability to lead and coach instructional designers in both instructional design and technical execution. * Practical experience applying project management principles to learning initiatives, including scoping, scheduling, resource management, and driving timely project completion. * Strong collaboration and communication skills, with the ability to influence stakeholders and translate business needs into effective learning solutions. * Experience leveraging and adopting AI tools and technologies to enhance instructional design workflows and learning experiences. * US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.$93.8k-179.2k yearly 8d agoLearning & Development Manager (Onsite) - Baytown, TX
Community Resource Credit Union
Baytown, TX jobs
Learning & Development Manager (Onsite) - Baytown, TX Department: Learning & Development Classification: Exempt Grade: 13 Reporting to the VP of Human Resources, the Learning & Development Manager will lead the Learning & Development Team to support strategic initiatives and will play a key role in promoting a culture of continuous learning throughout the organization. The role is responsible for ensuring effective and responsive delivery of services to Senior Management, managers, and employees. The Learning & Development Manager serves as a strategic partner and thought leader in learning and talent development to identify, develop and execute key talent and succession initiatives and leadership development initiatives, focusing on strengthening the alignment between business priorities and organization strategy (structure, processes, systems, culture). Essential Functions & Responsibilities: E 40% Serves as a strategic partner for learning and development. Identifies training and development needs by analyzing strategic and departmental goals, objectives, job requirements, and performance metrics as determined by management. Provides appropriate solutions for training, development, and other learning initiatives, which may include: course content, resource allocation, implementation criteria. Evaluates effectiveness of training, development, and other learning initiatives using various measurement methods. E 30% Serves as key resource for Projects Committee, coordinating the successful on-time completion of large-scale training, development and other learning initiatives in conjunction with project team members, including SMEs, stakeholders, and business partners. E 10% Assists VP of Human Resources with oversight of Leadership Development initiatives. Provides background research and thought leadership to design company leadership programs and curriculum that support the organization's competency model. Establishes and communicates leadership and manager training strategy, availability, and content. Manages the Leadership Development programs at all levels of the organization. Evaluates success and continues to monitor new skills needs and adapt content and delivery methods. E 10% Assists VP of Human Resources with oversight of a Talent & Succession Management Program. Develops and implements training, learning initiatives, and processes that support career progression and succession planning and objectives aligned with HR Strategy and organizational strategies of the credit union. E 5% Researches new trends in training, development, and sales and service, and recommends program changes that will help achieve strategic and departmental goals and objectives. N 5% Performs all other duties as assigned by supervisor Performance Measurements: 1. Performs duties and responsibilities in a timely and professional manner. 2. Demonstrates excellent communication and presentation skills. 3. Demonstrates exceptional skills in training design and delivery. 4. Collaborates with various leadership stakeholders to steer overall talent development strategies 5. Communicates with VP Human Resources to advise on problems and issues impacting credit union training. 6. Demonstrates an understanding of, and follows the requirements of all regulation compliance, including but not limited to those of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions. Employee shall be trained annually in BSA/AML compliance. Knowledge and Skills: Experience Five years to eight years of similar or related experience identifying, designing, and implementing training programs and supporting the learning and development function at a manager level or similar senior level position. Experience managing the integration and maintenance of Sales and Service programs and initiatives. Experience within Learning and Organizational Development. Education Equivalent to a college degree (BS or BA in a relevant field). Interpersonal Skills A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills Advanced communication and presentation skills required. Demonstrates mastery in training design and delivery. Advanced computer skills needed, including MS Office Applications and training content creation software. Physical Requirements While performing the duties of this job, the employee is regularly required to use hands or fingers, handle or feel; reach with hands and arms; talk and hear. The employee frequently is required to stand, walk, and sit. Specific vision abilities required of this job include close vision and ability to adjust focus. Work Environment Work is performed indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel. There is exposure to potentially hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow in order to minimize risk. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. s are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. This Job Description is not a complete statement of all duties and responsibilities comprising the position.$78k-102k yearly est. 14d agoDirector of Learning and Development
Kimco Realty
Jericho, NY jobs
About Kimco Kimco Realty is the leading owner and operator of high-quality, open-air, grocery-anchored shopping centers and mixed-use properties in the United States. We are a company committed to building the future through bold innovation. We believe transformation succeeds when grounded in strong core disciplines. That's why we're seeking a strategic leader to shape our employee development approach-someone who can inspire continuous learning, support business agility, and ensure our teams are equipped with the skills that matter most. Role Overview Unless specifically contracted, resumes from recruiting agencies are not being accepted for this position. We are currently seeking a Director of Learning & Development with responsibility for designing and implementing a learning ecosystem that supports both innovation and operational excellence. This role will collaborate with HR Business Partners and business leaders to identify capability needs, deliver impactful learning experiences, and foster a culture of growth and accountability. Key Responsibilities * Strategic Leadership * Develop and execute a learning strategy aligned with the company's business priorities and transformation goals. * Balance future-focused skill building (e.g. digital fluency, innovation) with reinforcement of core disciplines (e.g., compliance, project management, customer service). * Program Design & Delivery * Create scalable learning pathways, leadership development programs, onboarding experiences, and upskilling initiatives. * Integrate modern learning modalities-digital platforms, experiential learning, coaching, and peer-to-peer knowledge sharing. * Culture & Change Enablement * Promote a growth mindset and embed learning into daily workflows. * Support change initiatives by equipping employees with the tools and mindsets to adapt and thrive. * Cross-Functional Collaboration * Partner with HR Business Partners and business leaders to align learning initiatives with workforce needs. * Coordinate with internal stakeholders and external providers to curate and deliver high-impact learning experiences. * Talent & Performance Integration * Align learning and development initiatives with performance management processes to drive measurable growth and accountability. * Partner with HR Business Partners to ensure talent development strategies are informed by performance data and business outcomes. * Use performance insights to identify skill gaps and inform learning priorities. * Ensure learning programs contribute to a culture of continuous improvement, goal alignment, and high performance. Requirements: * Bachelor's degree in Human Resources, Organizational Development, Education, or related field (Master's preferred). * 10+ years of increasing responsibility in enterprise learning and development, culminating in a leadership role. * Experience with Learning Management Systems (LMS), e-learning platforms, and HRIS integration. * Experience with Workday preferred. * Familiarity with digital learning technologies (e.g., Skillsoft, LinkedIn Learning, Cornerstone). * Expertise in training and learning principles and program design. * Strong business acumen and ability to align learning with strategic goals. * Excellent communication, stakeholder engagement, and change leadership skills. * Passion for empowering others and fostering inclusive learning cultures. * Professional certifications (CPLP, CPTD, SHRM-SCP, ATD credentials) preferred * Experience in real estate or similar industries preferred * Ability to travel up to 25% The expected salary is anticipated to be between $125,000 and $150,000. The actual compensation will be based on factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, market and business considerations and other factors permitted by law. Kimco Realty is an Equal Opportunity Employer - Veteran/Disability$125k-150k yearly Auto-Apply 37d agoLeadership and Enterprise Development - Learning Professional I
Golden 1 Credit Union
Sacramento, CA jobs
TITLE: LEARNING PROFESSIONAL ISTATUS: EXEMPTREPORTS TO: MANAGER - ENTERPRISE DEVELOPMENTDEPARTMENT: LEADERSHIP AND ENTERPRISE DEVELOPMENTJOB CODE: 11552 PAY SCALE: $70,400.000 - $78,000.00 ANNUALLY GENERAL DESCRIPTION: The Learning Professional I plays a crucial role in designing and delivering various learning and development programs and initiatives. This includes but is not limited to New Hire Orientation, Role-Specific Enablement, Strategic Program Support, Career Coaching, and Career Pathing. They assume foundational responsibilities related to the design, development, and delivery of learning and development programs. TASKS, DUTIES, FUNCTIONS: Design, implement, facilitate, analyze, and update training courses and workshops to build capabilities, advance talent, and transform the organization. Deliver training sessions, workshops, and presentations to employees, ensuring effective communication and engagement. Conduct basic needs assessments to identify skill gaps and learning requirements within the organization. Assist in the administration of the Learning Management System, including user management, course assignments, and tracking employee progress. Coordinate logistics for training sessions, such as scheduling, room setup, and participant communication. Coordinate, evaluate, and maintain training programs, including associated completion data and reports. Collaborate with team members and stakeholders to gather information and ensure alignment of learning initiatives with organizational objectives. Utilize basic technologies and tools to enhance learning delivery, such as multimedia presentations and simple e-learning modules. Assist in maintaining and updating learning-related content on the organization's intranet or internal platforms. Provide basic support for career development initiatives, including resources and information for employees seeking career advancement. Contribute to the development and delivery of onboarding programs for new hires. Support the maintenance of the Leadership & Enterprise Development calendar, ensuring timely execution of training programs. Collect feedback from participants and assist in basic evaluations of training effectiveness. Engage in professional development opportunities to stay informed about learning and development trends and best practices. Curate content from reliable sources to enhance learning materials and programs. Make recommendations to the Sr. Learning Professionals and Leadership regarding opportunities for improvement in the training programs. Manage the general inbox and intranet to provide accessible information and resources. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Strong written and verbal skills and the ability to present information positively, professionally, logically, and concisely. The ability to facilitate effective training sessions and create job aids and complementary documents to engage, educate, coach, and motivate participants by example in all training activities. Foundational instructional design skills to assist with designing programs and classes, both instructor-led and on-demand. The ability to multi-task effectively and to work productively with short timelines. Strong team skills and the ability to work constructively and collaboratively with management, peers, and other departments. Ability to communicate with a wide variety of technical and non-technical audiences, internally and externally, through both written and verbal communication in technical and business terms as needed. Must possess sufficient manual dexterity to skillfully operate a personal computer and other standard office equipment, such as multi-purpose copier and telephone. Ability to work closely with peers and build strong partnerships with key stakeholders. Make sound decisions in the absence of detailed instructions. Must have the ability to work on own initiative. Must be able to work under tight deadlines. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All Employees EXTERNAL: Training Associations, community organizations and vendors. QUALIFICATIONS: EDUCATION: Minimum of a two-year college degree or completion of specialized certification or licensing. A bachelor's degree in a relevant field, such as Education, Training and Development, or a related discipline is preferred. Additional experience in lieu of a degree may be considered. EXPERIENCE: One to three years of similar or related experience in a learning function including facilitation, delivery, curriculum development, analyzing course and program feedback for improvement. PHYSICAL REQUIREMENTS: Combined sitting, standing, and moving throughout the day performing work-related functions. Vision in the normal range to accomplish tasks. Hearing within the normal range required. A device to enhance hearing will be provided if needed. Frequent travel may be required. LICENSES / CERTIFICATIONS: A valid California Driver's License is required. Association for Talent Development (ATD) certification, SHRM, or other relevant certifications are preferred. THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.$70.4k-78k yearly 18d agoDirector, Continuous Learning and Career Development
American Express
New York jobs
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Technology Business Enablement (TBE) sits under Enterprise Platforms & Technology Business Management. The Technology Business Enablement (TBE) organization powers American Express by driving Predictability, Transparency, and Efficiency to transform how the enterprise plans, invests and operates to drive trust, competitive differentiation and speed **Enterprise Ways of Working - Enablement & Talent** The Enterprise Ways of Working Enablement & Talent team shapes how colleagues across the enterprise grow, collaborate, and deliver. We design and enable modern ways of working, learning experiences, and talent practices that help teams adapt, perform, and thrive in a rapidly changing environment. The **Director, Continuous Learning & Career Development** leads learning & development capabilities for Enterprise Technology Services (ETS) - owning the strategy, execution, and evolution of learning programs that build future-ready skills and meaningful career pathways for technologists. Reporting to the Vice President, Talent & Enablement, this leader manages a team of talent professionals and partners closely with Technology, Colleague Experience Group (CEG), and enterprise stakeholders to deliver scalable, data-driven learning experiences that align to business priorities and colleague needs. **Key Responsibilities** **Strategy & Program Leadership** + Own and evolve the ETS learning and career development strategy, ensuring strong alignment to enterprise talent priorities and future skill needs. + Govern and continuously improve core talent platforms and frameworks, including the Tech Career Framework, ETS Skills Hub, and in-band promotion processes. + Translate strategy into clear roadmaps, investment priorities, and measurable outcomes. **Learning Experience Design & Delivery** + Design and lead enterprise-impact learning initiatives, including: + Skills-based learning paths (technical, specialized, digital product & design, leadership, etc.) + Speaker series focused on applied, real-world case studies + Cohort-based learning pilots that drive accountability, mentorship, and skill application + Career enhancement programs (e.g., CAREER {fwd}, 5 , learning campaigns) + Partner with enterprise Learning & Development teams to share and scale ETS learning where appropriate. **Learning Ecosystem & Tool Management** + Oversee learning tool strategy and vendor management (e.g., Pluralsight, O'Reilly), including compliance, GenAI approvals, and platform integration. + Drive integration of learning platforms into Oracle HCM, improving accessibility, enrollment, and reporting. **Measurement, Insights & Continuous Improvement** + Establish and maintain a learning metrics dashboard to track engagement, adoption, sentiment, and business impact. + Use data and colleague insights to continuously refine programs and prioritize investment. + Clearly communicate outcomes and value to senior stakeholders. **Leadership & Partnership** + Lead, coach, and develop a high-performing team of learning and talent professionals. + Build trusted partnerships across ETS, CEG, and colleague networks. + Act as a thought partner and consultant to leaders on learning, skills, and career development. **Minimum Qualifications** + 7 years of experience in talent, learning & development, or other people-centered strategy, with demonstrated enterprise-scale impact. + Proven experience leading teams and complex, cross-functional initiatives. + Strong stakeholder management skills with the ability to influence at senior levels. + Data-driven mindset with experience defining metrics, measuring impact, and adjusting strategy. + Demonstrated ability to design scalable learning experiences aligned to evolving skill needs. + Exceptional communication, storytelling, and executive presentation skills. + Comfortable operating in a fast-paced, evolving environment with competing priorities. + Strong leadership presence with a track record of building trust, clarity, and accountability. **Preferred Qualifications** + Experience working with learning platforms, vendors, and HR systems preferred **Qualifications** Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. **Job:** Technology **Primary Location:** US-New York **Other Locations:** US-Arizona-Phoenix, US-New York-New York **Schedule** Full-time **Req ID:** 26000633$123k-215.3k yearly 7d agoDirector, Continuous Learning and Career Development
American Express
New York, NY jobs
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Technology Business Enablement (TBE) sits under Enterprise Platforms & Technology Business Management. The Technology Business Enablement (TBE) organization powers American Express by driving Predictability, Transparency, and Efficiency to transform how the enterprise plans, invests and operates to drive trust, competitive differentiation and speed Enterprise Ways of Working - Enablement & Talent The Enterprise Ways of Working Enablement & Talent team shapes how colleagues across the enterprise grow, collaborate, and deliver. We design and enable modern ways of working, learning experiences, and talent practices that help teams adapt, perform, and thrive in a rapidly changing environment. The Director, Continuous Learning & Career Development leads learning & development capabilities for Enterprise Technology Services (ETS) - owning the strategy, execution, and evolution of learning programs that build future-ready skills and meaningful career pathways for technologists. Reporting to the Vice President, Talent & Enablement, this leader manages a team of talent professionals and partners closely with Technology, Colleague Experience Group (CEG), and enterprise stakeholders to deliver scalable, data-driven learning experiences that align to business priorities and colleague needs. Key Responsibilities Strategy & Program Leadership * Own and evolve the ETS learning and career development strategy, ensuring strong alignment to enterprise talent priorities and future skill needs. * Govern and continuously improve core talent platforms and frameworks, including the Tech Career Framework, ETS Skills Hub, and in-band promotion processes. * Translate strategy into clear roadmaps, investment priorities, and measurable outcomes. Learning Experience Design & Delivery * Design and lead enterprise-impact learning initiatives, including: * Skills-based learning paths (technical, specialized, digital product & design, leadership, etc.) * Speaker series focused on applied, real-world case studies * Cohort-based learning pilots that drive accountability, mentorship, and skill application * Career enhancement programs (e.g., CAREER {fwd}, 5+, learning campaigns) * Partner with enterprise Learning & Development teams to share and scale ETS learning where appropriate. Learning Ecosystem & Tool Management * Oversee learning tool strategy and vendor management (e.g., Pluralsight, O'Reilly), including compliance, GenAI approvals, and platform integration. * Drive integration of learning platforms into Oracle HCM, improving accessibility, enrollment, and reporting. Measurement, Insights & Continuous Improvement * Establish and maintain a learning metrics dashboard to track engagement, adoption, sentiment, and business impact. * Use data and colleague insights to continuously refine programs and prioritize investment. * Clearly communicate outcomes and value to senior stakeholders. Leadership & Partnership * Lead, coach, and develop a high-performing team of learning and talent professionals. * Build trusted partnerships across ETS, CEG, and colleague networks. * Act as a thought partner and consultant to leaders on learning, skills, and career development. Minimum Qualifications * 7+ years of experience in talent, learning & development, or other people-centered strategy, with demonstrated enterprise-scale impact. * Proven experience leading teams and complex, cross-functional initiatives. * Strong stakeholder management skills with the ability to influence at senior levels. * Data-driven mindset with experience defining metrics, measuring impact, and adjusting strategy. * Demonstrated ability to design scalable learning experiences aligned to evolving skill needs. * Exceptional communication, storytelling, and executive presentation skills. * Comfortable operating in a fast-paced, evolving environment with competing priorities. * Strong leadership presence with a track record of building trust, clarity, and accountability. Preferred Qualifications * Experience working with learning platforms, vendors, and HR systems preferred Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.$123k-215.3k yearly 8d agoDirector, Continuous Learning and Career Development
American Express
New York, NY jobs
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Technology Business Enablement (TBE) sits under Enterprise Platforms & Technology Business Management. The Technology Business Enablement (TBE) organization powers American Express by driving Predictability, Transparency, and Efficiency to transform how the enterprise plans, invests and operates to drive trust, competitive differentiation and speed **Enterprise Ways of Working - Enablement & Talent** The Enterprise Ways of Working Enablement & Talent team shapes how colleagues across the enterprise grow, collaborate, and deliver. We design and enable modern ways of working, learning experiences, and talent practices that help teams adapt, perform, and thrive in a rapidly changing environment. The **Director, Continuous Learning & Career Development** leads learning & development capabilities for Enterprise Technology Services (ETS) - owning the strategy, execution, and evolution of learning programs that build future-ready skills and meaningful career pathways for technologists. Reporting to the Vice President, Talent & Enablement, this leader manages a team of talent professionals and partners closely with Technology, Colleague Experience Group (CEG), and enterprise stakeholders to deliver scalable, data-driven learning experiences that align to business priorities and colleague needs. **Key Responsibilities** **Strategy & Program Leadership** + Own and evolve the ETS learning and career development strategy, ensuring strong alignment to enterprise talent priorities and future skill needs. + Govern and continuously improve core talent platforms and frameworks, including the Tech Career Framework, ETS Skills Hub, and in-band promotion processes. + Translate strategy into clear roadmaps, investment priorities, and measurable outcomes. **Learning Experience Design & Delivery** + Design and lead enterprise-impact learning initiatives, including: + Skills-based learning paths (technical, specialized, digital product & design, leadership, etc.) + Speaker series focused on applied, real-world case studies + Cohort-based learning pilots that drive accountability, mentorship, and skill application + Career enhancement programs (e.g., CAREER {fwd}, 5 , learning campaigns) + Partner with enterprise Learning & Development teams to share and scale ETS learning where appropriate. **Learning Ecosystem & Tool Management** + Oversee learning tool strategy and vendor management (e.g., Pluralsight, O'Reilly), including compliance, GenAI approvals, and platform integration. + Drive integration of learning platforms into Oracle HCM, improving accessibility, enrollment, and reporting. **Measurement, Insights & Continuous Improvement** + Establish and maintain a learning metrics dashboard to track engagement, adoption, sentiment, and business impact. + Use data and colleague insights to continuously refine programs and prioritize investment. + Clearly communicate outcomes and value to senior stakeholders. **Leadership & Partnership** + Lead, coach, and develop a high-performing team of learning and talent professionals. + Build trusted partnerships across ETS, CEG, and colleague networks. + Act as a thought partner and consultant to leaders on learning, skills, and career development. **Minimum Qualifications** + 7 years of experience in talent, learning & development, or other people-centered strategy, with demonstrated enterprise-scale impact. + Proven experience leading teams and complex, cross-functional initiatives. + Strong stakeholder management skills with the ability to influence at senior levels. + Data-driven mindset with experience defining metrics, measuring impact, and adjusting strategy. + Demonstrated ability to design scalable learning experiences aligned to evolving skill needs. + Exceptional communication, storytelling, and executive presentation skills. + Comfortable operating in a fast-paced, evolving environment with competing priorities. + Strong leadership presence with a track record of building trust, clarity, and accountability. **Preferred Qualifications** + Experience working with learning platforms, vendors, and HR systems preferred **Qualifications** Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. **Job:** Technology **Primary Location:** US-New York **Other Locations:** US-Arizona-Phoenix, US-New York-New York **Schedule** Full-time **Req ID:** 26000633$123k-215.3k yearly 7d agoDirector, Continuous Learning and Career Development
American Express
York, NY jobs
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Technology Business Enablement (TBE) sits under Enterprise Platforms & Technology Business Management. The Technology Business Enablement (TBE) organization powers American Express by driving Predictability, Transparency, and Efficiency to transform how the enterprise plans, invests and operates to drive trust, competitive differentiation and speed Enterprise Ways of Working - Enablement & Talent The Enterprise Ways of Working Enablement & Talent team shapes how colleagues across the enterprise grow, collaborate, and deliver. We design and enable modern ways of working, learning experiences, and talent practices that help teams adapt, perform, and thrive in a rapidly changing environment. The Director, Continuous Learning & Career Development leads learning & development capabilities for Enterprise Technology Services (ETS) - owning the strategy, execution, and evolution of learning programs that build future-ready skills and meaningful career pathways for technologists. Reporting to the Vice President, Talent & Enablement, this leader manages a team of talent professionals and partners closely with Technology, Colleague Experience Group (CEG), and enterprise stakeholders to deliver scalable, data-driven learning experiences that align to business priorities and colleague needs. Key Responsibilities Strategy & Program Leadership Own and evolve the ETS learning and career development strategy, ensuring strong alignment to enterprise talent priorities and future skill needs. Govern and continuously improve core talent platforms and frameworks, including the Tech Career Framework, ETS Skills Hub, and in-band promotion processes. Translate strategy into clear roadmaps, investment priorities, and measurable outcomes. Learning Experience Design & Delivery Design and lead enterprise-impact learning initiatives, including: Skills-based learning paths (technical, specialized, digital product & design, leadership, etc.) Speaker series focused on applied, real-world case studies Cohort-based learning pilots that drive accountability, mentorship, and skill application Career enhancement programs (e.g., CAREER {fwd}, 5+, learning campaigns) Partner with enterprise Learning & Development teams to share and scale ETS learning where appropriate. Learning Ecosystem & Tool Management Oversee learning tool strategy and vendor management (e.g., Pluralsight, O'Reilly), including compliance, GenAI approvals, and platform integration. Drive integration of learning platforms into Oracle HCM, improving accessibility, enrollment, and reporting. Measurement, Insights & Continuous Improvement Establish and maintain a learning metrics dashboard to track engagement, adoption, sentiment, and business impact. Use data and colleague insights to continuously refine programs and prioritize investment. Clearly communicate outcomes and value to senior stakeholders. Leadership & Partnership Lead, coach, and develop a high-performing team of learning and talent professionals. Build trusted partnerships across ETS, CEG, and colleague networks. Act as a thought partner and consultant to leaders on learning, skills, and career development. Minimum Qualifications 7+ years of experience in talent, learning & development, or other people-centered strategy, with demonstrated enterprise-scale impact. Proven experience leading teams and complex, cross-functional initiatives. Strong stakeholder management skills with the ability to influence at senior levels. Data-driven mindset with experience defining metrics, measuring impact, and adjusting strategy. Demonstrated ability to design scalable learning experiences aligned to evolving skill needs. Exceptional communication, storytelling, and executive presentation skills. Comfortable operating in a fast-paced, evolving environment with competing priorities. Strong leadership presence with a track record of building trust, clarity, and accountability. Preferred Qualifications Experience working with learning platforms, vendors, and HR systems preferred Salary Range\: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window\: https\://******************* Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.$123k-215.3k yearly Auto-Apply 7d agoLearning and Evaluation Manager
ESL All Companies
Rochester, NY jobs
Hours: 40 Schedule: This position is remote eligible for up to 40% of the time. Hours are typically Monday - Friday 8:00am - 5:00pm. Must be flexible to meet current and future business needs. Comprehensive Benefits: ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others. Pay and Incentive Plan: Starting Salary: $114,000 Pay Range: $100,921 - $127,228 In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Purpose: The Learning and Evaluation Manager will guide the Community Impact teams efforts to systematically learn from our work-what's effective, what's not, and why-and apply those insights to refine strategy, strengthen grantee partnerships, grantmaking, and deepen community impact. This role is both strategic and operational: part evaluator, part facilitator, and part organizational change agent. In addition to driving learning and evaluation, the role will oversee internal systems and processes that ensure learning is embedded into day-to-day operations and decision-making. Accountabilities: Operational Oversight Maintain and Manage systems, workflows, and tools to support internal learning processes and data use Ensure alignment between learning goals and day-to-day operations, including knowledge management and impact reporting Learning and Evaluation Design and lead a learning and evaluation strategy aligned with the Community Impact Framework, values, and priority areas Develop infrastructure to assess the effectiveness of grantmaking, partnerships, and community investments Identify key questions we should be asking about our grantmaking and help structure ways to answer them (quantitatively and qualitatively) Translate learning into clear, actionable recommendations for staff, grantees, and partners Partner with staff to embed reflection and continuous improvement into grant reviews, RFP creation/evaluation Reporting and Communications Prepare impact reports, learning briefs, and presentations for staff, board, and community stakeholders Collaborate with the Community Impact Managers and Marketing Team to share insights Ensure data and stories are collected ethically and reflect community voice Provide tools, training, and guidance on outcome measurement and storytelling for grantees Strategic Alignment Liaise between the Community Impact and Purpose/Product teams to ensure alignment of goals and strategies Collaborate with credit union leaders to identify shared metrics and outcomes that connect product innovation, community investment, and philanthropic impact Translate community insights and evaluation findings from grantmaking into actionable learnings that inform ESL product development and financial wellness strategies Partner with internal teams to co-design initiatives or projects that leverage both philanthropic and business capabilities to address community needs Qualifications: Bachelor's degree in Business, Psychology, Social Work, Statistics, Data Science, Sociology, Political Science, Public Administration, Business Analytics, or a related field required In addition, minimum of 5 years of directly related experience with having access to, evaluating, and presenting on data Familiarity and/or Proficiency in; Excel, Google Sheets, Power BI, Tableau or other related spreadsheet and/or analytics platforms Strong facilitation and communication skills, especially with diverse audiences and sectors Ability to understand and synthesize data and qualitative insights into compelling narratives Demonstrated experience overseeing or implementing internal systems for impact tracking, knowledge management, or operational improvement Demonstrates alignment with ESL's Core Values, mission, vision, and purpose to help our community thrive and prosper Preferred Qualifications: Master's degree/MBA or Bachelor's degree in Research, Business Analytics, Data Science, Public Administration preferred Experience managing data systems, surveys, and/or working with external evaluation partners like CGR, ACT Rochester, Children's Institute etc Understanding participatory evaluation practices Knowledge of the Greater Rochester region and its community ecosystem Background in philanthropy, nonprofit strategy, or systems change work We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010. #LI-JF1 #LI-Hybrid$100.9k-127.2k yearly 19d agoLearning and Evaluation Manager
ESL Federal Credit Union
Rochester, NY jobs
Hours: 40 Schedule: This position is remote eligible for up to 40% of the time. Hours are typically Monday - Friday 8:00am - 5:00pm. Must be flexible to meet current and future business needs. Comprehensive Benefits: ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others. Pay and Incentive Plan: Starting Salary: $114,000 Pay Range: $100,921 - $127,228 In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Purpose: The Learning and Evaluation Manager will guide the Community Impact teams efforts to systematically learn from our work-what's effective, what's not, and why-and apply those insights to refine strategy, strengthen grantee partnerships, grantmaking, and deepen community impact. This role is both strategic and operational: part evaluator, part facilitator, and part organizational change agent. In addition to driving learning and evaluation, the role will oversee internal systems and processes that ensure learning is embedded into day-to-day operations and decision-making. Accountabilities: Operational Oversight * Maintain and Manage systems, workflows, and tools to support internal learning processes and data use * Ensure alignment between learning goals and day-to-day operations, including knowledge management and impact reporting Learning and Evaluation * Design and lead a learning and evaluation strategy aligned with the Community Impact Framework, values, and priority areas * Develop infrastructure to assess the effectiveness of grantmaking, partnerships, and community investments * Identify key questions we should be asking about our grantmaking and help structure ways to answer them (quantitatively and qualitatively) * Translate learning into clear, actionable recommendations for staff, grantees, and partners * Partner with staff to embed reflection and continuous improvement into grant reviews, RFP creation/evaluation Reporting and Communications * Prepare impact reports, learning briefs, and presentations for staff, board, and community stakeholders * Collaborate with the Community Impact Managers and Marketing Team to share insights * Ensure data and stories are collected ethically and reflect community voice * Provide tools, training, and guidance on outcome measurement and storytelling for grantees Strategic Alignment * Liaise between the Community Impact and Purpose/Product teams to ensure alignment of goals and strategies * Collaborate with credit union leaders to identify shared metrics and outcomes that connect product innovation, community investment, and philanthropic impact * Translate community insights and evaluation findings from grantmaking into actionable learnings that inform ESL product development and financial wellness strategies * Partner with internal teams to co-design initiatives or projects that leverage both philanthropic and business capabilities to address community needs Qualifications: * Bachelor's degree in Business, Psychology, Social Work, Statistics, Data Science, Sociology, Political Science, Public Administration, Business Analytics, or a related field required * In addition, minimum of 5 years of directly related experience with having access to, evaluating, and presenting on data * Familiarity and/or Proficiency in; Excel, Google Sheets, Power BI, Tableau or other related spreadsheet and/or analytics platforms * Strong facilitation and communication skills, especially with diverse audiences and sectors * Ability to understand and synthesize data and qualitative insights into compelling narratives * Demonstrated experience overseeing or implementing internal systems for impact tracking, knowledge management, or operational improvement * Demonstrates alignment with ESL's Core Values, mission, vision, and purpose to help our community thrive and prosper Preferred Qualifications: * Master's degree/MBA or Bachelor's degree in Research, Business Analytics, Data Science, Public Administration preferred * Experience managing data systems, surveys, and/or working with external evaluation partners like CGR, ACT Rochester, Children's Institute etc * Understanding participatory evaluation practices * Knowledge of the Greater Rochester region and its community ecosystem * Background in philanthropy, nonprofit strategy, or systems change work We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010. #LI-JF1 #LI-Hybrid$100.9k-127.2k yearly 20d agoDirector, Continuous Learning and Career Development
American Express
Phoenix, AZ jobs
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Technology Business Enablement (TBE) sits under Enterprise Platforms & Technology Business Management. The Technology Business Enablement (TBE) organization powers American Express by driving Predictability, Transparency, and Efficiency to transform how the enterprise plans, invests and operates to drive trust, competitive differentiation and speed Enterprise Ways of Working - Enablement & Talent The Enterprise Ways of Working Enablement & Talent team shapes how colleagues across the enterprise grow, collaborate, and deliver. We design and enable modern ways of working, learning experiences, and talent practices that help teams adapt, perform, and thrive in a rapidly changing environment. The Director, Continuous Learning & Career Development leads learning & development capabilities for Enterprise Technology Services (ETS) - owning the strategy, execution, and evolution of learning programs that build future-ready skills and meaningful career pathways for technologists. Reporting to the Vice President, Talent & Enablement, this leader manages a team of talent professionals and partners closely with Technology, Colleague Experience Group (CEG), and enterprise stakeholders to deliver scalable, data-driven learning experiences that align to business priorities and colleague needs. Key Responsibilities Strategy & Program Leadership * Own and evolve the ETS learning and career development strategy, ensuring strong alignment to enterprise talent priorities and future skill needs. * Govern and continuously improve core talent platforms and frameworks, including the Tech Career Framework, ETS Skills Hub, and in-band promotion processes. * Translate strategy into clear roadmaps, investment priorities, and measurable outcomes. Learning Experience Design & Delivery * Design and lead enterprise-impact learning initiatives, including: * Skills-based learning paths (technical, specialized, digital product & design, leadership, etc.) * Speaker series focused on applied, real-world case studies * Cohort-based learning pilots that drive accountability, mentorship, and skill application * Career enhancement programs (e.g., CAREER {fwd}, 5+, learning campaigns) * Partner with enterprise Learning & Development teams to share and scale ETS learning where appropriate. Learning Ecosystem & Tool Management * Oversee learning tool strategy and vendor management (e.g., Pluralsight, O'Reilly), including compliance, GenAI approvals, and platform integration. * Drive integration of learning platforms into Oracle HCM, improving accessibility, enrollment, and reporting. Measurement, Insights & Continuous Improvement * Establish and maintain a learning metrics dashboard to track engagement, adoption, sentiment, and business impact. * Use data and colleague insights to continuously refine programs and prioritize investment. * Clearly communicate outcomes and value to senior stakeholders. Leadership & Partnership * Lead, coach, and develop a high-performing team of learning and talent professionals. * Build trusted partnerships across ETS, CEG, and colleague networks. * Act as a thought partner and consultant to leaders on learning, skills, and career development. Minimum Qualifications * 7+ years of experience in talent, learning & development, or other people-centered strategy, with demonstrated enterprise-scale impact. * Proven experience leading teams and complex, cross-functional initiatives. * Strong stakeholder management skills with the ability to influence at senior levels. * Data-driven mindset with experience defining metrics, measuring impact, and adjusting strategy. * Demonstrated ability to design scalable learning experiences aligned to evolving skill needs. * Exceptional communication, storytelling, and executive presentation skills. * Comfortable operating in a fast-paced, evolving environment with competing priorities. * Strong leadership presence with a track record of building trust, clarity, and accountability. Preferred Qualifications * Experience working with learning platforms, vendors, and HR systems preferred Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.$123k-215.3k yearly 8d agoLearning & Talent Development Consultant - Compliance Learning
PNC Financial Services Group, Inc.
Dallas, TX jobs
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Learning & Talent Development Consultant focused on Compliance Learning within PNC's Learning and Talent Development organization, you will be based in Pittsburgh, PA, Cleveland, OH, Downers Grove, IL, Birmingham, AL or Dallas, TX. The LDC's primary focus and efforts support all Lines of Defense (LOD) including Risk, Change, Experience and Strategy (RCES), Independent Risk Management (IRM) and Audit with a special emphasis on Technology Risk. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description * Consults, curates, designs, develops, facilitates and/or advises on learning and talent development solutions that fulfill business objectives. Provides career development guidance to employees and counsels managers regarding learning and talent strategies and best practices. * Partners with business and HR leaders to establish, monitor and measure learning and talent priorities. * Collaborates with internal and external stakeholders to deliver effective initiatives, leveraging skills in project management, consultation, instructional design and technology. * Develops and executes testing, deployment and communication plans, and maintains learning and talent solutions. Drives innovation by applying current trends, improving tools, and fostering a growth mindset. * Facilitates conversations with senior leaders using data driven insights to assess skill development needs. * Enables employee achievement and career journeys through program management delivery and navigation of PNC tools and resources. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Competencies Competency-based Training and Development, Consulting, Continuous Transformation, Partnering for Clients' Success, T&D: Trends and Directions, Training And Development Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $55,000.00 - $119,600.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 01/27/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.$55k-119.6k yearly 2d agoRetail Learning & Development Specialist
Sunflower Bank, N.A
Dallas, TX jobs
Full-time Description At Sunflower Bank, N.A., we're experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it's what we do every day for clients and associates. Learn more about Sunflower Bank, N.A. at sunflowerbank.com. Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Retail Learning & Development Specialist at our Dallas, TX location. Description: This position will assist in training of retail employees in all system, product and service areas, create training materials and provide branch support services to assigned locations. Qualified candidates should have excellent verbal and written communication skills, be willing to travel, work flexible hours and have prior banking experience. Responsibilities: Creating a positive work environment Build an environment of “Legendary Customer Service” status by providing such service to both internal and external customers. Obtain thorough knowledge of Sunflower Bank's policies, procedures, products and services Assist in training material preparation and maintenance as requested Assist in training retail staff Provide follow-up training at branch level to new trainees and employees who require additional position specific training Providing tracking and feedback to supervisor Maintain an average score of 4+ on the Trainer Performance Evaluation Engage in training skill enhancement and participate in continuing education Provide branch support services to assigned locations Education / Experience Preferred: High School Diploma or equivalent An equivalent combination of education and experience may meet qualifications Pay is dependent on knowledge, skills, abilities, experience, and location. Working Conditions The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Sunflower Bank Benefits People choose to “bank” with us, but for those we serve, we're more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team. Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are: Rooted in Strength Propelled by Growth Individuals in a Great Whole Creating Possibility Community Focused Associates enjoy outstanding benefits, including: 401(k) Plan with 6% Match Health/Dental/Vision Insurance Company-paid Life Insurance Tuition Reimbursement Fitness Reimbursement Paid Time Off Volunteer Leave Paid Holidays Plus many more associate perks & incentives! If you qualify, apply online at ****************************** You've never worked anyplace like Sunflower Bank! EOE/AA: Minorities/Females/Disabled/Vets Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law. Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days. If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy.$46k-71k yearly est. 15d agoLearning and Development Specialist 1 (On-Site Rancho Cucamonga, CA or Scottsdale, AZ)
Arrowhead Credit Union Careers
Rancho Cucamonga, CA jobs
Do you love helping others grow in their careers? Are you energized by partnering with teams and leaders to build impactful learning tools? Are you a selfâstarter who takes initiative? If this sounds like you, we'd love to tell you about an exciting opportunity! The Learning & Development (L&D) Specialist is responsible for working with Mentors and on-the-job trainers to ensure the success of planned learning outcomes. The L&D Specialist collaborates with organizational resources to facilitate the delivery of technical and behavioral learning. Essential Functions and Responsibilities Personally, provides exceptional member service; uses Arrowhead Service Standards in every work- related interaction. Uses their understanding of credit union operations, frontline and department functions to recommend enhancements that support the organization's service model. Supports a culture of learning by ensuring planned, social, on-demand and career learning options are used to enhance learner performance based on organizational service goals. Travels to and provides onsite support/training to designated Mentors in branches and support departments (including merger locations) in partnership with branch and department leadership. In partnership with department leadership, creates and maintains a Mentor development program which includes feedback and observational surveys. Is responsible for coordinating and facilitating new team member onboarding and orientation events. Conducts real-time observations throughout the organization which includes classrooms, branches and/or departments, to ensure consistency in skill and service experience. Suggests learning solutions to meet technical and behavioral training needs that support compliance with Arrowhead Credit Union's policies and procedures. In partnership with the Learning and Development Manager, collaborates with Mentors in assessing, recommending, designing, developing, and maintaining all learning materials. Has the ability to facilitate learning in various learning strategies, i.e., role playing, simulations, team exercises, group discussions, videos, and lectures. Serves as learning producer for all planned Learning and Development sponsored events. Serves as back up administrator for the learning management system (LMS). Benefits Include: Weekly pay Medical, Dental, and Vision Insurance for part-time and full-time employees. 401K Retirement Savings Plan with company match. Starting annual accrual of 15 days of paid time off, 11 paid holidays, and paid sick leave (and increases with tenure!). Company-provided life insurance at twice your annual salary. Perks include consumer loan discounts, DoorDash DashPass, Modern Health membership, Care.com subscription, and more. To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. Anticipated starting pay $26.22-$29.50/hour.$26.2-29.5 hourly 2d agoLearning and Development Specialist 1 (On-Site Rancho Cucamonga, CA or Scottsdale, AZ)
Arrowhead Credit Union
Rancho Cucamonga, CA jobs
Do you love helping others grow in their careers? Are you energized by partnering with teams and leaders to build impactful learning tools? Are you a self‑starter who takes initiative? If this sounds like you, we'd love to tell you about an exciting opportunity! The Learning & Development (L&D) Specialist is responsible for working with Mentors and on-the-job trainers to ensure the success of planned learning outcomes. The L&D Specialist collaborates with organizational resources to facilitate the delivery of technical and behavioral learning. Essential Functions and Responsibilities * Personally, provides exceptional member service; uses Arrowhead Service Standards in every work- related interaction. * Uses their understanding of credit union operations, frontline and department functions to recommend enhancements that support the organization's service model. * Supports a culture of learning by ensuring planned, social, on-demand and career learning options are used to enhance learner performance based on organizational service goals. * Travels to and provides onsite support/training to designated Mentors in branches and support departments (including merger locations) in partnership with branch and department leadership. * In partnership with department leadership, creates and maintains a Mentor development program which includes feedback and observational surveys. * Is responsible for coordinating and facilitating new team member onboarding and orientation events. * Conducts real-time observations throughout the organization which includes classrooms, branches and/or departments, to ensure consistency in skill and service experience. * Suggests learning solutions to meet technical and behavioral training needs that support compliance with Arrowhead Credit Union's policies and procedures. * In partnership with the Learning and Development Manager, collaborates with Mentors in assessing, recommending, designing, developing, and maintaining all learning materials. * Has the ability to facilitate learning in various learning strategies, i.e., role playing, simulations, team exercises, group discussions, videos, and lectures. * Serves as learning producer for all planned Learning and Development sponsored events. * Serves as back up administrator for the learning management system (LMS). Benefits Include: * Weekly pay * Medical, Dental, and Vision Insurance for part-time and full-time employees. * 401K Retirement Savings Plan with company match. * Starting annual accrual of 15 days of paid time off, 11 paid holidays, and paid sick leave (and increases with tenure!). * Company-provided life insurance at twice your annual salary. * Perks include consumer loan discounts, DoorDash DashPass, Modern Health membership, Care.com subscription, and more. To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. Anticipated starting pay $26.22-$29.50/hour.$26.2-29.5 hourly 4d agoDirector, Learning & Development, Product Manager Learning Consultant
Mastercard
New York jobs
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Learning & Development, Product Manager Learning ConsultantOverview: At Mastercard, our Learning & Development (L&D) organization plays a vital role in empowering our people to grow, lead, and thrive. From onboarding to skill development and leadership development, we support every stage of the employee journey with impactful learning experiences. We are seeking a Director, Product Management Learning Consultant to shape the learning strategy for Mastercard's Product Manager community. This role serves as a key bridge between Mastercard's Product Management Community and persona-specific skill needs, ensuring enterprise learning priorities are translated into relevant and scalable approaches through partnership with business leaders, People & Capability (P&C) and delivery partners. The ideal candidate is a strategic learning and performance consultant who: • Brings a consultative, enterprise-first mindset focused on alignment and enablement rather than standalone program ownership • Demonstrates strong judgment in prioritizing scale, reuse and long-term impact over bespoke solutions • Builds credibility with senior business, product and P&C stakeholders through thoughtful diagnosis and recommendations • Effectively navigates complex, matrixed environments by influencing without direct authority • Partners with global cross-functional teams and vendors to translate strategy into action Role: • Strategic partnership and planning o Partner with Product Management, P&C Business Partners, Talent Consultants, Talent Acquisition and other L&D stakeholders to understand business priorities and capability needs. o Translate enterprise and Product Manager Strategy priorities into a cohesive, persona-based learning strategy o Ensure learning priorities align with global L&D frameworks while remaining relevant to technical audiences • Consulting and advisory o Serve as a trusted advisor to senior Product Manager and P&C stakeholders o Conduct performance and capability diagnostics to identify gaps, opportunities and priorities o Recommend learning and non-learning interventions aligned to business outcomes and long-term capability goals • Portfolio alignment and enablement o Prioritize reuse and alignment to enterprise frameworks over net-new development o Identify true gaps and advise on targeted pilots or extensions where appropriate • Engagement, activation and adoption o Partner with cross-functional teams and stakeholders to drive awareness, engagement and adoption of learning initiatives o Shape go-to-market and activation strategies in collaboration with delivery partners o Serve as a primary point of contact for learning consultation and alignment within the Product domain • Continuous improvement and innovation o Monitor learning engagement and effectiveness through available insights and stakeholder feedback o Identify opportunities to pilot innovation approaches that may scale across roles or regions o Stay current on learning and product trends to inform future priorities All About You: • Leadership experience in Learning & Development, Talent Management, Organizational Effectiveness, or HR, including work with Product Management populations • Demonstrated experience consulting with senior stakeholders and translating business needs into learning strategies • Strong understanding of adult learning principles and performance consulting • Experience working in complex, matrixed organizations • Strong understanding of adult learning principles, instructional design, and performance consulting • Familiarity with product roles, organizations and ways of working • Experience managing vendor relationships and delivery teams Skills: • Learning Strategy & Consulting: Ability to translate enterprise and product strategies into clear learning priorities and capability plans that drive alignment and long-term impact • Performance & Capability Diagnosis: Assesses skill and performance gaps using data, stakeholder input and market insight to inform targeted, scalable recommendations • Stakeholder Partnership and Influence: Builds trusted relationships across functions by influencing and navigating competing priorities • Communication & Storytelling: Skilled in crafting clear, compelling narratives that drive engagement and adoption • Portfolio & Prioritization Thinking: Applies strong judgment to balance foundational needs, emerging capabilities and enterprise reuse, favoring scalable solutions over bespoke work. • Innovation & Agility: Explores and pilots new learning approaches with a test-and-learn mindset, adapting quickly to evolve product and workforce needs • Analytical Acumen: Ability to interpret data and metrics to assess impact and inform decisions • Project Management: Capable of managing multiple initiatives, timelines, and stakeholders simultaneously Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $168,000 - $269,000 USD$83k-104k yearly est. Auto-Apply 3d ago
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