WELLTOWER - REIMAGINE REAL ESTATE WITH US
At Welltower, we're transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious-guided by our mantra:
The only easy day was yesterday.
We're looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
ABOUT THE ROLE
The Support, Yardi Help Desk is an experienced and dynamic team player who will be on the front line of support for stakeholders using the Yardi Senior product suite. The ideal candidate possesses the ability to work cross-functionally to troubleshoot and resolve technical issues, answer stakeholder inquiries, and ensure requests are resolved timely and effectively. The Support, Help Desk will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company's overall business strategy.
Welltower is growing, fueled by a disciplined approach to capital allocation, a robust data science platform, and strong operating performance. This foundation enables us to deliver long-term, compounding growth and expand our impact across the healthcare infrastructure and wellness housing space.
To support this continued expansion, we're hiring for multiple positions under this posting. We welcome qualified candidates to apply.
KEY RESPONSIBILITIES
Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
Respond to inbound support requests related to the Yardi Senior product suite via help desk platform, phone, email, or chat
Troubleshoot and resolve technical issues related to the platform, ensuring a high level of customer satisfaction
Document, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk)
Ensure all tickets are followed up on, updated regularly, and resolved in a timely manner.
Guides stakeholders through platform features, offer solutions to common problems, and provide training or advice to improve their use of the Yardi Senior product suite
Stays up to date on new features and product updates within the Yardi Senior product suite to maintain a high level of technical knowledge and service excellence
Strives to meet or exceed service level agreements (SLAs) for ticket resolution, response time, and customer satisfaction
Collaborates with internal support teams to resolve challenges
Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
Develops regular and thorough status communications for senior leadership and stakeholders
Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
OTHER DUTIES
Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.
MINIMUM REQUIREMENTS
Skills / Specialized Knowledge:
Ability to manage portfolios of work
Solid understanding of project management and agile practices, with the ability to teach and coach others
Keen ability to engage and work with different teams
Strong interpersonal, conflict management, and communications skills
Effective documentation and reporting skills
Experience:
At least 3 years of experience in help desk or customer service support roles, preferably within a SaaS or senior housing software environment
Strong knowledge of the Yardi Senior product suite is highly preferred
Experience with help desk platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk)
Basic troubleshooting skills with a solid understanding of web-based applications, SaaS products, and general IT systems
Familiarity with property management software (Yardi) or experience in the senior housing industry is a plus
Project Management and Technical Support experience
Education:
Relevant certifications (ITIL, Help Desk Management) are a plus
Agile, Six Sigma, or PMP certification strongly preferred
Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.
WHAT WE OFFER
Competitive Base Salary + Annual Bonus
Generous Paid Time Off and Holidays
Employee Stock Purchase Program - purchase shares at a 15% discount
Employer-matching 401(k) Program + Profit Sharing Program
Student Debt Program - we'll contribute up to $10,000 towards your student loans!
Tuition Assistance Program
Comprehensive and progressive Medical/Dental/Vision options
Professional Growth
And much more!â¯https://welltower.com/newsroom/careers/
ABOUT WELLTOWER
Welltower Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults inâ¯the United States,â¯United Kingdom, andâ¯Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.
Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments.â¯Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.
Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors - ourâ¯North Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
$31k-41k yearly est. 32d ago
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Thermal and Fluid Systems Technical Specialist
DBSI Services 3.5
Columbus, OH jobs
Benefits:
401(k)
401(k) matching
Thermal and Fluid Systems Technical Specialist Location: Columbus, IN. External Qualifications and CompetenciesTo be successful in this role you will need the following:· Deep Understanding of Fluid Dynamics and Heat Transfer: You need to interpret and predict the behavior of fluid and thermal systems, using both quantitative analysis and intuitive knowledge of fluid flow and heat transfer.· Mastery of Thermodynamics and Energy Systems: You should be able to analyze and predict the performance of various energy conversion systems, applying principles of thermodynamics and fluid mechanics.· Proficiency in Failure Mode Avoidance: It's crucial to identify and mitigate potential failure modes and causes in product design to enhance the reliability of the products.· Skill in Modeling, Simulation, and Analysis: You must utilize computational tools to model and simulate product functions, influencing design decisions at various system levels. Additional Responsibilities Unique to this Position Education/Experience· College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required. Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.· This position may require licensing for compliance with export controls or sanctions regulations.· Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem-solving and quality decision-making. Knowledge of MS Office tools is preferred. Additional Responsibilities· Develop cutting-edge 3-D CFD combustion models and engineering methodologies for current and future· compression ignition and spark ignition engine combustion technologies.· Utilize advanced 3-D CFD tools to evaluate and develop key engine combustion system architectural contents combined with 1-D engine system-level analysis to define air-handling system and valve strategy requirements.· Participate in platform engineering development programs to fulfill the combustion simulation function requirements.· Develop and maintain state-of-the-art, streamlined analysis led combustion system development process. Required Qualifications:· Ph.D. in Mechanical Engineering or other thermal fluid disciplines relevant to the job assignments.· Five years of academic or industrial experience in conducting 3-D CFD engine combustion analysis with in-depth knowledge on thermodynamics, combustion, and engine performance.· Hands-on experience on utilizing and customizing combustion modeling tools. Extensive experience with Converge is required.· Proficient with scripting, data processing, and visualization tools, such as Matlab, Python, C++, Paraview, Tecplot, Ensight.
Preferred Additional Qualifications:· Experience with engine performance testing or 1-D system-level analysis· Experience with utilizing AI/machine learning to optimize the performance of thermal fluid systems Compensation: $120,000.00 - $125,000.00 per year
MAKING THE INDUSTRY'S BEST MATCHES DBSI Services is widely recognized as one of the industry's fastest growing staffing agencies. Thanks to our longstanding experience in various industries, we have the capacity to build meaningful, long-lasting relationships with all our clients. Our success is a result of our commitment to the best people, the best solutions and the best results.
Our Story:
Founded in 1995
Privately Owned Corporation
Managing Partner Business Model
Headquartered in New Jersey
US Based Engineers Only
Collaborative Team Approach
Methodology and Process Driven
GET HIRED Top performing engineers are the foundation of our business. Our priority is building strong
relationships with each employment candidate we work with. You can trust our professional
recruiters to invest the time required to fully understand your skills, explore your professional
goals and help you find the right career opportunities.
$120k-125k yearly Auto-Apply 60d+ ago
Refuge Information Technician
Calista 4.5
Alaska jobs
Calista CorporationRegular
The Refuge Information Technician will act as a liaison between the Refuge and one or more villages throughout the Yukon Kuskokwim Delta region and will manage and facilitate communication and collaboration between the Refuge and these Alaska Native stakeholders. Provides information on Service programs; state and federal laws and regulations associated with subsistence taking and use of resources; and state and federal laws on sport and commercial fishing and sport hunting. Obtains information on subsistence and sport harvest of fish and game. Arranges field logistics, coordinates access to Native lands and explains the purpose and scope of biological projects to residents of villages on or near refuse or other public lands. Guides others or travels along by foot, snow machines, or boat to field camps and remote work sites in order to provide logistics or perform biological work.
This is a regular, part-time position with an intermittent schedule, depending on the program needs and seasonal activities. This position will be located in the Yukon Kuskokwim Region, preferably Hooper Bay, Scammon Bay, Emmonak, St. Mary's, Pilot Station, Mountain Village, Kotlik, Marshall, Russian Mission, Nightmute, Tununak, Toksook Bay, or Mekoryuk Alaska.
ESSENTIAL FUNCTIONS
Meet with Alaska Native residents and tribal leaders to learn about and understand their concerns, questions, and positions with respect to Refuge programs; community values and interests; traditional subsistence uses of fish and wildlife resources; and historic and current information about wildlife populations and harvest methods. The RIT will then communicate these concerns, questions, interests, traditional uses, and historical perspectives to the Refuge Manager to enable the Refuge to calibrate its cooperative management programs in acknowledgment of this information.
Plan and facilitate meetings between Alaska Native residents and Refuge officials and may coordinate logistics in support of biological projects on the Refuge. These services are critical to advance the interests of all parties in successful collaboration and cooperative resource management.
Communicates with Refuge officials about traditional Alaska Native uses of Refuge lands and stakeholder perspectives on Refuge management programs, research, regulatory actions, Refuge permitting and policies, and other issues that impact Alaska Native stakeholders. The RIT will also communicate Refuge program ideas, concepts, concerns, and plans to Calista and other Alaska Native stakeholders who may be affected by Refuge actions.
Plan, develop, and implement programs and processes to ensure that important information is collected and shared between the Refuge and Alaska Native stakeholders living within and in proximity to the Refuge's boundaries. The RIT will also optimize the use of existing communication structures, including public meetings, educational programs in rural communities and schools, and personal connections, to achieve these goals.
Explain natural resource management laws, regulations, plans, and agreements and the goals of these laws, regulations, plans, and agreements to Alaska Native stakeholders who live on or in proximity to or use Refuge lands. The RIT understands and communicates the effects of laws and agreements of particular significance to Calista shareholders and within the Calista region, including the Migratory Bird Treaty Act (MBTA) and the Alaska Native Migratory Bird Co-Management Council (AMBCC), the Alaska National Interest in Land Conservation Act (ANILCA) and the Regional Advisory Councils established by ANILCA for rural subsistence uses, and the Alaska Native Claims Settlement Act (ANCSA).
Attend important village meetings and tribal council meetings.
Attend regular meetings with the Refuge Manager and staff and provide written and oral reports on Alaska Native stakeholder concerns or other topics of concern and attention, and to receive briefings from the Refuge Manager about Refuge concerns and program updates.
Assist in communication and scheduling for any Government-to-Government consultations between the Refuge, Tribes, and village corporations.
Attend and participate in Refuge staff meeting. This will include attending and presenting the previous year's activities and accomplishments.
Attend Rural Advisory Committee (RAC) meetings convened to recommend subsistence hunting and fishing policies and regulations to the Federal Subsistence Board under ANILCA.
Attend AMBCC meetings during which Alaska Natives and FWS staff discuss co-management relationship and develop regulations for subsistence uses of migratory birds.
Develop outreach materials during federal and state hunting and fishing seasons to educate all stakeholders about regulatory requirements, land permits, and cultural considerations when using Refuge land and resources.
Participate in RIT meetings and workshops.
Assist the Refuge in integrating more Yupik-specific cultural and linguistic content into Refuge education, outreach, and cultural interpretation.
Work with state and federal agencies, Native and non-Native organizations to advocate for policies, laws, regulations, programs, and services that will benefit Calista Shareholders and lands, and advance collaboration with the Refuge.
Assist with interviewing and recommending selection of subsistence waterfowl surveyors, summer hires from the villages, and providers of locally procured services.
Arrange field logistics, coordinate Refuge access to Alaska Native lands, and explain the purpose and scope of Refuge projects to Alaska Natives residing on or near the Refuge.
Arrange, conduct, and participate in outdoor or resource-related activities for youth and community events for all ages such as educational or cultural camps, steel shot clinics, hunter safety courses, Alaska migratory bird calendar contest, GPS training, nature photography, survival skills, and recycling and clean-up efforts.
Work in a constant state of alertness and in a safe manner.
Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
KNOWLEDGE, SKILLS, & ABILITIES
Knowledge of and experience with traditional subsistence and other cultural practices specific to the Alaska Native communities of the Yukon Kuskokwim Delta region.
Understanding and recognition of differences between Alaska Native and Western management practices and cultures.
Practical knowledge of traditional Yupik subsistence harvest practices.
Practical knowledge of Western and Alaska Native laws, culture, and customs to compare and contract those customs in communicating concepts to Alaska Native residents and Refuge employees.
Working knowledge of land ownership patterns and Federal and state regulations associated with commercial, sport, and subsistence hunting and fishing.
Experience and skill with oral communications with individuals and groups to clearly and concisely present information on resource management philosophies.
Experience and skill in facilitating and encouraging the flow of ideas and information to make both sides aware of opinions, perceptions, and knowledge of wide range of Alaska Native community members.
Experience and skill with cross-cultural communications on complex concepts such as resource management methods and conservation philosophies.
Ability to develop and maintain rural community networks and manage complex projects.
Strong familiarity of the State of Alaska environmental community.
Ability to provide leadership, counsel, and motivation to foster a team environment.
Ability to facilitate meetings, outreach and communication with project teams, planners and leaders.
Exceptional oral and written communication skills.
Ability to have clear communication and to establish strong relationships with coworkers, staff, clients, and key stakeholders.
Knowledge of the philosophies, principals, practices and techniques of planning, project management, regulatory compliance, and managing client relationships.
Knowledge and understanding of stakeholder tools and techniques.
Knowledge of environmental issues relating to one or more of the following: transportation, air quality and noise, water quality and resources, land use planning, energy and environmental management.
Skill in understanding and utilizing scientific, demographic, environmental, and economic data.
Ability to summarize technical information relevant to environmental issues.
Ability to participate in the development and presentation of environmental projects.
Ability to prepare clear, concise, and competent correspondence, reports, promotional, and educational materials.
Ability to be detail oriented, organized, and proactively follow-up as needed.
Ability to develop and lead presentations and actively facilitate initiatives involving multiple stakeholders, who may have conflicting views.
Willingness to work a flexible schedule and travel frequently.
Ability to adapt to changes in tasks in the work environment; manage competing demands and change approach to best fit the situation. Must be able to deal with frequent delays, and unexpected tasks as assigned.
Ability to speak Yupik.
Ability to operate a motor vehicle in a safe and efficient manner.
MINIMUM QUALIFICATIONS
High School Diploma or equivalent required, associate degree or bachelor's degree in business administration or related field preferred. Experience may be substituted on a year for year basis.
Two to Four years or related experience; combination of living in a remote village and work experience will be considered.
Practical knowledge of Yupik customs, culture, way of life, and subsistence to obtain the trust and acceptance of Alaska Native residents.
Must be able to travel to remote areas using various transportation methods such as plane, boat, or ATVs when needed.
Ability to pass a drug, background, and driving record screening.
WORKING ENVIRONMENT
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The noise level in the work environment is moderate. Work may require occasional weekend and/or evening work and travel to remote areas as needed.
PHYSICAL/VISUAL/MENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).
EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.
REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
The statements contained in this are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.
This is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.
$24k-29k yearly est. Auto-Apply 60d+ ago
Technical Support Specialist - Springfield, OH - Remote
Demag 3.6
Springfield, OH jobs
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to
work
.
Job Description
Job Position for DEMAG/R&M
RESPONSIBILITIES:
Assist in troubleshooting electrical/mechanical components, identify spare parts through bills of material, drawings and manuals, and resolve product warranty issues. Recommend spare parts packages based on equipment usage and applications. Communicate with distributors via telephone, e-mail, fax or face to face.
Respond to inquiries of sales force and distributors relating to published data, product specifications, product applications and other technical data. Provide feedback regarding product specifications, published documents and other technical materials to appropriate departments. Continually develop technical knowledge of product offering.
Provide technical assistance and participate in repair/troubleshooting activities at job sites and customer facilities - occasional travel sometimes on short notice because of critical circumstances.
Prepare warranty and technical proposals for field modifications, spare parts and other services. Enter orders into MRP system and run reports to follow the orders through the entire process from entry to close.
Provide feedback regarding repeated claims/inquiries based on historical data to appropriate departments.
Perform other administrative work and project tasks to support the overall goals of technical/warranty support.
Achieve industry leading customer service.
Provide professional written and verbal communications and timely processing of proposals and claims. Maintain a high degree of clerical accuracy. Initiate efforts to create an effective team and earn the trust and respect from both customers and coworkers.
Seek timely solutions to resolve unexpected problems and make significant contribution with little direction. Maintain a timely and thorough responsiveness to inquiries including but not limited to phone calls, voice mails, faxes and e-mails.
Perform other duties as assigned.
Qualifications
REQUIRED SKILLS & COMPETENCIES:
Must have well-developed communication and PC skills.
Must be able to address multiple issues at the same time.
Strong mechanical/electrical and technical knowledge required.
EDUCATION & EXPERIENCE:
Associate's degree in Engineering or equivalent required.
5-7 years experience in technical/customer service position required.
Must have demonstrated experience in solving mechanical and electrical problems.
Additional Information
What we offer:
Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
Holidays: 10 paid holidays per year
With the Demag brand we are one of the world's leading suppliers of industrial cranes, crane components and comprehensive service. We offer our customers a complete range of cranes, handling equipment and drives for every application - optimized by comprehensive sales and service support. The Demag crane experts always focus on the benefits for our customers - the greatest possible availability, optimum performance and maximum efficiency and reliability.
$35k-68k yearly est. 4d ago
Technical Support Specialist
Brookfield Residential Properties 4.8
Cleveland, OH jobs
We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user experience.
This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune. Exposure to these platforms is supplemented by structured learning opportunities including LinkedIn Learning and technical boot camps, providing a strong foundation for career progression within IT.
Responsibilities
* Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development.
* Service Desk shifts: 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, and 8:30 AM-5:30 PM.
* Deliver remote support using industry-standard tools to resolve technical issues efficiently.
* Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow.
* Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect.
* Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing.
* Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance.
* Evaluate software and hardware compatibility to support system upgrades and application rollouts.
* Engage with external vendors for escalated issue resolution beyond internal support capabilities.
* Provide technical support for companywide meetings, events, and conferences to ensure seamless execution.
* Monitor ServiceNow trends and resolution history to identify and recommend preventative measures.
* Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience.
Qualifications
* High School Diploma or GED required.
* Minimum of 2 years of experience in an IT support role.
* Experience working in a call queue environment is a plus.
* Familiarity with ServiceNow preferred.
* Demonstrated understanding of IT concepts and processes within an ITIL framework.
* Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments.
* Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building.
* Proven ability to collaborate effectively across technical teams and resolver groups.
* Excellent verbal and written communication skills.
* Commitment to representing the IT department professionally and positively in all business interactions.
* General awareness of cybersecurity best practices and ability to provide basic guidance to end users.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#BPUS
$58k-73k yearly est. Auto-Apply 60d+ ago
Technical Support Specialist
Brookfield Properties 4.8
Cleveland, OH jobs
We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user experience.This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune. Exposure to these platforms is supplemented by structured learning opportunities including LinkedIn Learning and technical boot camps, providing a strong foundation for career progression within IT.
Responsibilities
+ Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development.
+ Service Desk shifts: 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, and 8:30 AM-5:30 PM.
+ Deliver remote support using industry-standard tools to resolve technical issues efficiently.
+ Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow.
+ Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect.
+ Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing.
+ Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance.
+ Evaluate software and hardware compatibility to support system upgrades and application rollouts.
+ Engage with external vendors for escalated issue resolution beyond internal support capabilities.
+ Provide technical support for companywide meetings, events, and conferences to ensure seamless execution.
+ Monitor ServiceNow trends and resolution history to identify and recommend preventative measures.
+ Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience.
Qualifications
+ High School Diploma or GED required.
+ Minimum of 2 years of experience in an IT support role.
+ Experience working in a call queue environment is a plus.
+ Familiarity with ServiceNow preferred.
+ Demonstrated understanding of IT concepts and processes within an ITIL framework.
+ Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments.
+ Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building.
+ Proven ability to collaborate effectively across technical teams and resolver groups.
+ Excellent verbal and written communication skills.
+ Commitment to representing the IT department professionally and positively in all business interactions.
+ General awareness of cybersecurity best practices and ability to provide basic guidance to end users.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#BPUS
At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 670 locations, 1500+ buildings and over 275 million square feet of real estate across the globe. It's a feat that wouldn't be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don't simply meet the needs of our tenants, residents, and communities - but exceed them, every day.
$58k-73k yearly est. 60d+ ago
Desktop Support Technician
Broe 4.7
Denver, CO jobs
The Desktop Support Technician performs maintenance and support of the IT Infrastructure needs: PC workstations, switches, printers, copiers, and VoIP system. Analyzes requirements, resolves problems, installs hardware and software solutions and answers calls/emails from internal customers to troubleshoot and resolve issues for desktop environment. Performs desktop support and service desk role.
The Desktop Support Technician demonstrates and adheres to the company values of safety, honesty, ownership, respect, and teamwork to ensure a successful partnership with customers and employees that result in OmniTRAX's continued success.
ESSENTIAL RESPONSIBILITIES
Assist in the repair, inventory tracking, management, and deployment of new systems
Upgrade existing systems
Daily administration and maintenance of computer devices
Daily administration and maintenance of user accounts
Deliver end-user support over the phone and desk side: install, configure and the ongoing usability of user desktop computer, peripheral equipment, and software
Assist end-users with network support
Available to work on rotating basis to support the 24/7 on-call of the production environment
On-site requirement a minimum of 4 days per week subject to change at company discretion
Conduct computer deployment: track and execute computer hardware refreshes
Monitor ticket system: triage incoming helpdesk tickets; work with IT staff as appropriate to determine and resolve reported problems from users
Assist users and work within small IT team to resolve technical problems with desktop computing/network equipment and software
Perform printer support: troubleshoot issues with printers, copiers, and scanners
Create and update documentation for user/IT processes, document repeatable processes and procedures
Personal interaction with internal customers
OTHER DUTIES
Perform other duties and projects as assigned
SUPERVISORY RESPONSIBILITIES
None
REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES
High School Diploma/GED
3-5 years desktop and direct end-user contact support experience
Experience with helpdesk ticketing system
Possess good trouble-shooting and problem-solving skills
Outstanding interpersonal, customer service and telephone etiquette skills: professional demeanor at all times, performs approximately 50% of work remotely via phone
Strong understanding and working knowledge of classic and Azure Active Directory user and computer objects
Effectively manage problems through all phases: analysis, resolution, troubleshooting and root cause analysis
Working knowledge of mobile devices: iPhone, iPad effectively troubleshoot and configure devices
Self-motivated, multi-task and initiate to meet deadlines and customer satisfaction
Strong experience in Microsoft applications and operating systems starting with Windows 10
Excellent verbal and written communication skills; effectively converse with all levels of the company, customers, business associates
Intermediate computer skills in Microsoft Office Suite
Professional integrity and accountability
Work in fast-paced, collaborative environment
REQUIRED CERTIFICATIONS AND LICENSES
Valid Driver's License
PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES
Previous experience in Rail Transportation, Supply Chain Logistics, Manufacturing and/or Oil and Gas industries
Associate's degree in IT or related field
Experience working in a NOC or helpdesk environment
PREFERRED CERTIFICATIONS AND LICENSES
None
WORK ENVIRONMENT
Work in a climate-controlled office and routinely use standard office equipment
TRAVEL
Occasional, as business requires
COMPENSATION
Estimated Starting Pay: $28.20
Exact starting salary is determined by merit; seniority; geographic location; education, training, and/or experience related to job duties and responsibilities
FLSA Status: Exempt, Not Eligible for Overtime
Eligible for Participation - Annual Discretionary Bonus
BENEFITS
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Mental wellbeing resources
Paid Maternity leave
Paid Parental leave
Referral program
Relocation assistance
Sick time
Vacation time
Vision insurance
PHYSICAL REQUIREMENTS
Physical Requirements
% of Work Time
Remain in a seated position
80%
Speak and hear clearly
100%
Lift office products and supplies, up to 20 lbs.
20%
Stoop, kneel, bend and reach
10%
Dexterity to write and manipulate keyboard and mouse
100%
$28.2 hourly 9d ago
IT Support Specialist
Blue Mountain Loans 3.6
Dallas, TX jobs
Remote IT Support Specialist
Company: Blue Mountain Loans
Employment Type: Full-Time / Part-Time
At Blue Mountain Loans, we believe technology is the backbone of exceptional service. Our mission is to simplify financial solutions through reliable systems and responsive customer care. Were seeking a dedicated IT Support Specialist to join our remote tech team and help ensure smooth day-to-day operations across all our platforms.
Position Overview
The IT Support Specialist will be responsible for providing technical assistance to both internal teams and clients. Youll troubleshoot software and hardware issues, maintain secure network connections, and ensure that our technology supports the business goals effectively.
This position is remote, giving you the flexibility to work from home while still collaborating closely with our team online.
Key Responsibilities
Provide first-level technical support via chat, email, and remote access tools
Troubleshoot and resolve software, hardware, and connectivity issues promptly
Maintain and monitor system performance, updates, and backups
Set up new user accounts, credentials, and access permissions
Collaborate with vendors to resolve equipment or network issues
Document all support interactions and maintain accurate IT logs
Ensure data protection and compliance with company security policies
Qualifications
Proven experience in IT support, helpdesk, or technical troubleshooting
Proficiency in Windows, mac OS, and common office software
Strong problem-solving and communication skills
Ability to multitask and manage time efficiently in a remote environment
Familiarity with remote access and ticketing systems is a plus
Compensation & Benefits Package
We offer a competitive and rewarding package designed to recognize your skills and support your success:
Pay Rate: $45$70 per hour (based on experience and availability)
Paid Training: $30 per hour during onboarding week
Sign-On Bonus: $2,000 upon successful completion of training
Workstation Setup: Company-funded home office equipment package
Flexible Schedule: Choose between full-time (30-40 hrs/week) or part-time (20 hrs/week)
Remote Work: 100% work-from-home position with full technical support
Health, Dental & Vision Coverage after 60 days of employment
Performance-Based Bonuses for reliability, response time, and problem resolution
401(k) Retirement Plan with employer contribution
Career Growth Opportunities within our expanding IT and operations teams
How to Apply
If youre passionate about technology, problem-solving, and remote teamwork, wed love to hear from you.
Package Details
We offer a competitive and rewarding package designed to recognize your skills and support your success:
Pay Rate: $45-$70 per hour (based on experience and availability)
Paid Training: $30 per hour during onboarding week
Sign-On Bonus: $2,000 upon successful completion of training
Workstation Setup: Company-funded home office equipment package
Flexible Schedule: Choose between full-time (30-40 hrs/week) or part-time (20 hrs/week)
Remote Work: 100% work-from-home position with full technical support
Health, Dental & Vision Coverage after 60 days of employment
Performance-Based Bonuses for reliability, response time, and problem resolution
401(k) Retirement Plan with employer contribution
Career Growth Opportunities within our expanding IT and operations teams
Dominium is helping tackle the affordable housing crisis - and we're looking for motivated candidates to join our team and help further our mission. With offices in Minneapolis, Atlanta, Dallas and Phoenix, Dominium is one of the nation's most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents daily to create a strong sense of community and connectivity.
Join us in making a difference in people's lives every day at a company where you can challenge yourself to develop both personally and professionally.
POSITION SUMMARY:
The Property Technology Enablement Specialist will play a critical role in the successful implementation, adoption and ongoing support of EliseAi across a designated regional portfolio. This role serves as a key liaison between site teams, regional leadership, and corporate enablement team to ensure a smooth rollout and sustained usage of the platform. The specialist will provide hands-on support through ticket resolution, training, data reporting and proactive engagement with site teams before during and after implementation.
ESSENTIAL FUNCTIONS:
* Coordinates EliseAI rollout schedules and readiness activities in partnership with regional and site leadership
* Partners with Operations Training Specialist to deliver live and/or virtual training sessions tailored to site roles and responsibilities.
* Tracks adoption metrics and provide coaching or follow-up training to underutilizing sites.
* Serves as the first point of contact for EliseAI-related support tickets within the region.
* Troubleshoots and resolve issues in collaboration with internal and external teams.
* Monitors EliseAI usage across sites to identify trends, gaps, and opportunities for improvement.
* Generates regular reports on adoption, engagement, ticket volume, and resolution times.
* Analyzes data to identify sites that may require additional support, training, or intervention.
* Shares insights with regional and centralized teams to inform strategic decisions and resource allocation.
* Provides regular updates to regional leaders on adoption progress, support trends, and opportunities for optimization.
* Collaborates with cross-functional teams to share feedback and contribute to platform enhancements.
QUALIFICATIONS: (Knowledge, Skills, Abilities, Education, Training and Experience.)
* 2+ years of experience in property management, technology enablement, or customer support.
* Experience with AI tools or property management software platforms is preferred.
* Proficiency in ticketing systems and Microsoft Office Suite; experience with EliseAI is a plus Strong communication and interpersonal skills with the ability to train and support diverse teams.
* Detail-oriented with excellent organizational and problem-solving abilities.
About Us: Dominium is a purpose-driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium's values - EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution - guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families - often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located.
We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long-Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.
Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.
#LI-JM1
Dominium is helping tackle the affordable housing crisis - and we're looking for motivated candidates to join our team and help further our mission. With offices in Minneapolis, Atlanta, Dallas and Phoenix, Dominium is one of the nation's most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents daily to create a strong sense of community and connectivity.
Join us in making a difference in people's lives every day at a company where you can challenge yourself to develop both personally and professionally.
POSITION SUMMARY:
The Property Technology Enablement Specialist will play a critical role in the successful implementation, adoption and ongoing support of EliseAi across a designated regional portfolio. This role serves as a key liaison between site teams, regional leadership, and corporate enablement team to ensure a smooth rollout and sustained usage of the platform. The specialist will provide hands-on support through ticket resolution, training, data reporting and proactive engagement with site teams before during and after implementation.
ESSENTIAL FUNCTIONS:
Coordinates EliseAI rollout schedules and readiness activities in partnership with regional and site leadership
Partners with Operations Training Specialist to deliver live and/or virtual training sessions tailored to site roles and responsibilities.
Tracks adoption metrics and provide coaching or follow-up training to underutilizing sites.
Serves as the first point of contact for EliseAI-related support tickets within the region.
Troubleshoots and resolve issues in collaboration with internal and external teams.
Monitors EliseAI usage across sites to identify trends, gaps, and opportunities for improvement.
Generates regular reports on adoption, engagement, ticket volume, and resolution times.
Analyzes data to identify sites that may require additional support, training, or intervention.
Shares insights with regional and centralized teams to inform strategic decisions and resource allocation.
Provides regular updates to regional leaders on adoption progress, support trends, and opportunities for optimization.
Collaborates with cross-functional teams to share feedback and contribute to platform enhancements.
QUALIFICATIONS: (Knowledge, Skills, Abilities, Education, Training and Experience.)
2+ years of experience in property management, technology enablement, or customer support.
Experience with AI tools or property management software platforms is preferred.
Proficiency in ticketing systems and Microsoft Office Suite; experience with EliseAI is a plus Strong communication and interpersonal skills with the ability to train and support diverse teams.
Detail-oriented with excellent organizational and problem-solving abilities.
About Us: Dominium is a purpose-driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium's values - EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution - guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families - often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located.
We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long-Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.
Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.
#LI-JM1
Dominium is helping tackle the affordable housing crisis - and we're looking for motivated candidates to join our team and help further our mission. With offices in Minneapolis, Atlanta, Dallas and Phoenix, Dominium is one of the nation's most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents daily to create a strong sense of community and connectivity.
Join us in making a difference in people's lives every day at a company where you can challenge yourself to develop both personally and professionally.
POSITION SUMMARY:
The Property Technology Enablement Specialist will play a critical role in the successful implementation, adoption and ongoing support of EliseAi across a designated regional portfolio. This role serves as a key liaison between site teams, regional leadership, and corporate enablement team to ensure a smooth rollout and sustained usage of the platform. The specialist will provide hands-on support through ticket resolution, training, data reporting and proactive engagement with site teams before during and after implementation.
ESSENTIAL FUNCTIONS:
* Coordinates EliseAI rollout schedules and readiness activities in partnership with regional and site leadership
* Partners with Operations Training Specialist to deliver live and/or virtual training sessions tailored to site roles and responsibilities.
* Tracks adoption metrics and provide coaching or follow-up training to underutilizing sites.
* Serves as the first point of contact for EliseAI-related support tickets within the region.
* Troubleshoots and resolve issues in collaboration with internal and external teams.
* Monitors EliseAI usage across sites to identify trends, gaps, and opportunities for improvement.
* Generates regular reports on adoption, engagement, ticket volume, and resolution times.
* Analyzes data to identify sites that may require additional support, training, or intervention.
* Shares insights with regional and centralized teams to inform strategic decisions and resource allocation.
* Provides regular updates to regional leaders on adoption progress, support trends, and opportunities for optimization.
* Collaborates with cross-functional teams to share feedback and contribute to platform enhancements.
QUALIFICATIONS: (Knowledge, Skills, Abilities, Education, Training and Experience.)
* 2+ years of experience in property management, technology enablement, or customer support.
* Experience with AI tools or property management software platforms is preferred.
* Proficiency in ticketing systems and Microsoft Office Suite; experience with EliseAI is a plus Strong communication and interpersonal skills with the ability to train and support diverse teams.
* Detail-oriented with excellent organizational and problem-solving abilities.
About Us: Dominium is a purpose-driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium's values - EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution - guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families - often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located.
We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long-Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.
Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.
#LI-JM1
Dominium is helping tackle the affordable housing crisis - and we're looking for motivated candidates to join our team and help further our mission. With offices in Minneapolis, Atlanta, Dallas and Phoenix, Dominium is one of the nation's most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents daily to create a strong sense of community and connectivity.
Join us in making a difference in people's lives every day at a company where you can challenge yourself to develop both personally and professionally.
POSITION SUMMARY:
The Property Technology Enablement Specialist will play a critical role in the successful implementation, adoption and ongoing support of EliseAi across a designated regional portfolio. This role serves as a key liaison between site teams, regional leadership, and corporate enablement team to ensure a smooth rollout and sustained usage of the platform. The specialist will provide hands-on support through ticket resolution, training, data reporting and proactive engagement with site teams before during and after implementation.
ESSENTIAL FUNCTIONS:
* Coordinates EliseAI rollout schedules and readiness activities in partnership with regional and site leadership
* Partners with Operations Training Specialist to deliver live and/or virtual training sessions tailored to site roles and responsibilities.
* Tracks adoption metrics and provide coaching or follow-up training to underutilizing sites.
* Serves as the first point of contact for EliseAI-related support tickets within the region.
* Troubleshoots and resolve issues in collaboration with internal and external teams.
* Monitors EliseAI usage across sites to identify trends, gaps, and opportunities for improvement.
* Generates regular reports on adoption, engagement, ticket volume, and resolution times.
* Analyzes data to identify sites that may require additional support, training, or intervention.
* Shares insights with regional and centralized teams to inform strategic decisions and resource allocation.
* Provides regular updates to regional leaders on adoption progress, support trends, and opportunities for optimization.
* Collaborates with cross-functional teams to share feedback and contribute to platform enhancements.
QUALIFICATIONS: (Knowledge, Skills, Abilities, Education, Training and Experience.)
* 2+ years of experience in property management, technology enablement, or customer support.
* Experience with AI tools or property management software platforms is preferred.
* Proficiency in ticketing systems and Microsoft Office Suite; experience with EliseAI is a plus Strong communication and interpersonal skills with the ability to train and support diverse teams.
* Detail-oriented with excellent organizational and problem-solving abilities.
About Us: Dominium is a purpose-driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium's values - EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution - guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families - often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located.
We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long-Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.
Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.
#LI-JM1
$31k-41k yearly est. 18d ago
Yardi Systems Analyst - prior Yardi systems technical experience required - Remote (US)
Welltower Careers 4.5
Remote
WELLTOWER - REIMAGINE REAL ESTATE WITH US
At Welltower, we're transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious-guided by our mantra:
The only easy day was yesterday.
We're looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
ABOUT THE ROLE
The Yardi Systems Analyst is responsible for supporting the technical administration, configuration, and integration of the Yardi Voyager platform and its associated modules. The associated modules and functionalities include: Accounting, Core, CheckScan, Monthly Billing Ledger, Managed Services, P2P, Invoices, Workflow Approvers for property contacts, Medicaid Voyager Services and Service Rate Escalations, VendorCafe, CRM, Rent Cafe, Wellness, MIQ, Senior IQ, EHR , Aspire, and YardiOne User Account Management. This role plays a key part in implementing new modules, supporting integrations, customizing reports, and maintaining security.
The Analyst will collaborate with business units to deliver efficient, best-practice solutions, minimize unnecessary customizations, and maintain alignment with system and business requirements. Strong skills in data analysis, reporting, and project coordination are essential.
KEY RESPONSIBILITIES
Support technical administration of the Yardi Voyager system across the organization in the respective modules. Assist in planning, designing, and implementing Yardi solutions that align with business needs and industry best practices.
Participate in current implementation efforts and assist senior team members in preparation for the targeted go-live date.
Develop an in-depth understanding of system design decisions, data structure, reporting requirements, and processes. Collaborate with functional teams and consultants to ensure alignment with system best practices.
Support integrations with ancillary systems using tools such as APIs and the Yardi ETL tool, under direction from senior technical staff.
Contribute input to the system roadmap and future platform enhancements.
Coordinate with the Yardi Account Management Team and Welltower senior leaders to support planning and execution of Yardi-related initiatives.
Meet regularly with Welltower module owners and senior technical analysts to document current system performance and recommend enhancements.
Research, analyze, and help resolve software issues in collaboration with the yardi product support team and our internal yardi helpdesk.
Provide technical support to property operators
Assist in monitoring system stability and usage
Use SQL scripts to improve reporting capabilities; assist in the development of database tables and reports to meet business requirements.
Maintain documentation of user permissions, menus, and system security settings. Support compliance with internal audit and IT controls.
Stay current on Yardi system updates and communicate relevant changes to internal stakeholders.
Assist with testing, deployment, and documentation for enhancements, upgrades, and patches within change management processes.
Coordinate with 3rd party vendors to support system roadmap and technical deliverables.
Support the development of data set processes; assist in analyzing large data sets to improve data quality and performance.
Help maintain the data dictionary and support efforts to ensure master data integrity.
Identify opportunities for automation and assist in implementing process improvements using data insights.
OTHER DUTIES
Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
Provide expert-level technical support for escalated help desk issues
Troubleshoot complex issues and offer solutions across different modules within the Yardi Senior product suite
Owns and manages high-priority or escalated incidents to resolution, ensuring that issues are tracked, communicated effectively to stakeholders, and resolved in a timely manner
Responds to inbound support requests related to the Yardi Senior product suite via help desk platform, phone, email, or chat
Troubleshoot and resolve technical issues related to the platform, ensuring a high level of customer satisfaction
Document, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk)
Stays up to date on new features and product updates within the Yardi Senior product suite to maintain a high level of technical knowledge and service excellence
Strives to meet or exceed service level agreements (SLAs) for ticket resolution, response time, and customer satisfaction
Collaborates with internal support teams to resolve challenges
Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
Develops regular and thorough status communications for senior leadership and stakeholders
Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
TRAVEL
Weekly out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.
MINIMUM REQUIREMENTS
Education:
Bachelor's degree in computer science, information technology, or related field, or equivalent work experience
Relevant certifications (ITIL, MS SC-300, AD DS, AWS IAM)
Equivalent work experience will be considered in lieu of a degree.
Experience:
Strong knowledge of the Yardi Voyager product suite with at least 3 years in a support capacity
3-5 years of experience in technical support, help desk, or IT roles Experience with help desk platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk)
Proficient troubleshooting skills with a solid understanding of web-based applications, SaaS products, and general IT systems
Bachelor's degree in computer science, information technology, or related field, or equivalent work experience
Relevant certifications (ITIL, Help Desk Management) are a plus
Agile, Six Sigma, or PMP certification strongly preferred
Skills / Specialized Knowledge:
Strong technical writing and editing skills, with the ability to manage product implementation and provisioning cycles for property product onboarding
Proficient level knowledge of Yardi integrations including the use of APIs, file transfer and the Yardi ETL tool.
Experience building custom reports in Yardi and supporting YSR.
Experience with Microsoft SQL queries is required.
Experience in database administration and process automation
Preferred experience with the following Yardi products/modules: Voyager 7s, Payscan, Accounting, Vendor Café , Resident Café, Senior CRM.
Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.
WHAT WE OFFER
Competitive Base Salary + Annual Bonus
Generous Paid Time Off and Holidays
Employee Stock Purchase Program - purchase shares at a 15% discount
Employer-matching 401(k) Program + Profit Sharing Program
Student Debt Program - we'll contribute up to $10,000 towards your student loans!
Tuition Assistance Program
Comprehensive and progressive Medical/Dental/Vision options
Professional Growth
And much more!â¯https://welltower.com/newsroom/careers/
ABOUT WELLTOWER
Welltower Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults inâ¯the United States,â¯United Kingdom, andâ¯Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.
Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments.â¯Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.
Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors - ourâ¯North Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
$82k-102k yearly est. 42d ago
Multi-Site Service Technician I
Birge & Held Asset Management 4.0
Dublin, OH jobs
B I R G E & H E L D
Investing in Communities to Transform Lives.
Supporting 2 Multifamily Communities Hibernia & Wyndham Ridge (Columbus, OH) - 520 Units
WHO WE ARE
It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.
At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”
POSITION OVERVIEW
The Multi-Site Service Technician I is responsible for supporting the daily maintenance operations of an apartment community to ensure resident satisfaction, property functionality, and compliance with company standards. This role is essential to Birge & Held's continued success and reports directly to the Operations Manager.
KEY RESPONSIBILITIES
Regulatory and Policy Compliance
Conduct all business in accordance with company policies, Fair Housing regulations, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws.
Maintenance and Repair Responsibilities
Inspect buildings and common areas to assess cleanliness, safety, and overall property condition.
Perform basic repairs and maintenance of HVAC units, electrical systems, mechanical equipment, plumbing fixtures, and structural facilities.
Complete all assigned work orders within 48 hours, unless an emergency requires immediate action.
Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager.
Perform on-site work to preserve and enhance asset appearance and functionality.
Team Coordination and Communication
Provide daily progress updates and communicate frequently with the operations team.
Coordinate and complete tasks in alignment with broader departmental priorities.
Resident and Vendor Relations
Maintain a professional, respectful, and courteous demeanor with residents, prospective residents, team members, and vendors.
Assist in ensuring a positive resident experience through timely service and proactive maintenance.
Grounds and Facility Support
Maintain the cleanliness and safety of grounds and common areas.
Support seasonal tasks such as snow removal, landscaping, and debris cleanup to ensure curb appeal.
Assist with maintenance needs at other B&H properties as requested.
Administrative and On-Call Duties
Complete and submit required administrative documentation (e.g., work order logs, inspection forms) accurately and on time.
Participate in the maintenance on-call rotation to handle after-hours emergencies.
Perform other duties as assigned by the Service Manager.
EDUCATION, EXPERIENCE, AND SKILLS
Formal technical training and/or equivalent job experience in heating and air conditioning, preferred.
EPA certification for refrigerant handling, preferred or willingness to obtain certification upon hire.
HVAC certification, preferred.
For positions that require travel between properties, a valid driver's license and reliable transportation are required.
Working knowledge of OSHA standards and other environmental safety standards.
Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools.
Able to operate all necessary tools to perform the essential functions of the position.
Experience in residential property maintenance is beneficial.
Above average oral communication skills.
Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work.
Able to multi-task and prioritize work orders.
Exhibit strong attention to detail.
Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand.
Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
Able to perform a variety of duties in all types of weather.
Able to lift, push, and pull up to 75 pounds.
Smart phone preferred for work purposes.
WHAT WE OFFER
Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you'll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you've served in the military, you'll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.
Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.
#INDHP
$37k-45k yearly est. Auto-Apply 60d+ ago
Summer '26 Intern - IT Support
Welltower Careers 4.5
Toledo, OH jobs
WELLTOWER - REIMAGINE REAL ESTATE WITH US
Welltower, now the world's largest real estate company by market capitalization, is growing at an exciting pace! We're transforming how the world thinks about senior living and wellness-focused real estate-creating vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious-guided by our mantra:
The only easy day was yesterday.
Meaningful Work Alongside Meaningful Relationships
Our interns don't get side projects-they're immersed in high-priority work from day one. You'll collaborate directly with our teams to evaluate opportunities, design innovative solutions, and help deliver long-term value. With direct access to senior leadership, hands-on experience across our platform, and a culture that prizes ambition and curiosity, you'll develop extraordinary skills in just ten weeks.
If you're a bold, independent thinker who thrives on challenge, embraces complexity, and is excited by the opportunity to disrupt an industry through creativity, capital allocation, and compounding growth, Welltower is the place to launch your career.
SUMMARY & KEY RESPONSIBILITIES
The IT Intern will work closely with the IT Infrastructure and Help Desk teams in a hands-on capacity. This role requires a basic understanding of personal computers, peripherals, and troubleshooting techniques, and offers exposure to automation, data, and reporting initiatives.
Provide first-response technical assistance to Welltower employees.
Diagnose, research, and resolve hardware and software issues.
Escalate unresolved issues to the appropriate IT teams.
Use Help Desk software to track, manage, and resolve tickets.
Assist with the installation and configuration of computers, monitors, printers, phones, and peripherals.
Support IT staff in process improvement initiatives.
Contribute to Welltower's automation strategy by helping build innovative solutions.
Assist in developing reporting and analysis capabilities for less mature data sources.
Perform other duties as assigned.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Some out of area and overnight travel may be expected.
MINIMUM REQUIREMENTS
Education: Currently pursuing a Bachelor's degree in Information Systems or a related field.
Experience: Prior internship experience in IT, Helpdesk, or a related field is preferred.
The ideal candidate will have experience with:
Technologies: HP desktops/laptops, Microsoft Windows 7/10, Microsoft Office (2013, 2016, O365), printers, multi-function devices, internet browsers, and Apple iOS.
Skills: Proficiency in SQL (experience with MySQL and SQL Server is a plus) and exposure to BI tools like Tableau.
Independent learning and a proactive approach to problem-solving.
Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.
ABOUT WELLTOWER
Welltower Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.
Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.
Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors - our North Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
$33k-42k yearly est. 60d+ ago
Summer '26 Intern - IT Support
Welltower, Inc. 4.5
Toledo, OH jobs
WELLTOWER - REIMAGINE REAL ESTATE WITH US Welltower, now the world's largest real estate company by market capitalization, is growing at an exciting pace! We're transforming how the world thinks about senior living and wellness-focused real estate-creating vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious-guided by our mantra: The only easy day was yesterday.
Meaningful Work Alongside Meaningful Relationships
Our interns don't get side projects-they're immersed in high-priority work from day one. You'll collaborate directly with our teams to evaluate opportunities, design innovative solutions, and help deliver long-term value. With direct access to senior leadership, hands-on experience across our platform, and a culture that prizes ambition and curiosity, you'll develop extraordinary skills in just ten weeks.
If you're a bold, independent thinker who thrives on challenge, embraces complexity, and is excited by the opportunity to disrupt an industry through creativity, capital allocation, and compounding growth, Welltower is the place to launch your career.
SUMMARY & KEY RESPONSIBILITIES
The IT Intern will work closely with the IT Infrastructure and Help Desk teams in a hands-on capacity. This role requires a basic understanding of personal computers, peripherals, and troubleshooting techniques, and offers exposure to automation, data, and reporting initiatives.
* Provide first-response technical assistance to Welltower employees.
* Diagnose, research, and resolve hardware and software issues.
* Escalate unresolved issues to the appropriate IT teams.
* Use Help Desk software to track, manage, and resolve tickets.
* Assist with the installation and configuration of computers, monitors, printers, phones, and peripherals.
* Support IT staff in process improvement initiatives.
* Contribute to Welltower's automation strategy by helping build innovative solutions.
* Assist in developing reporting and analysis capabilities for less mature data sources.
* Perform other duties as assigned.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Some out of area and overnight travel may be expected.
MINIMUM REQUIREMENTS
Education: Currently pursuing a Bachelor's degree in Information Systems or a related field.
Experience: Prior internship experience in IT, Helpdesk, or a related field is preferred.
The ideal candidate will have experience with:
* Technologies: HP desktops/laptops, Microsoft Windows 7/10, Microsoft Office (2013, 2016, O365), printers, multi-function devices, internet browsers, and Apple iOS.
* Skills: Proficiency in SQL (experience with MySQL and SQL Server is a plus) and exposure to BI tools like Tableau.
* Independent learning and a proactive approach to problem-solving.
Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.
ABOUT WELLTOWER
Welltower Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.
Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.
Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors - our North Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
$33k-42k yearly est. 60d+ ago
IT Engineer - Hybrid or Onsite
Pemco International 4.1
Leesburg, AL jobs
Oversees and ensures proper configuration and operations of all personal computers and computer networks. Provides technical service support; installation, maintenance, and software training support; and monitors/develops procedures for personal computer and network management. Consults on the software applications, peripheral equipment, security functions and future requirements of the business. Provides technical expertise for all network users in the areas of training, problem resolution, hardware and software upgrades. Ensures that personal computers and networks are functioning properly and are available for the intended uses.
ESSENTIAL TASKS & DUTIES:
Perform daily maintenance of the local network, servers, clients and security systems.
Install, configure and maintain PCs, printers, servers and local network components.
Design, test and document installation procedures, backup plans and disaster recovery processes.
Provide support and troubleshooting for hardware, software, and network-related issues.
Maintain the domain environment, including file/print servers, (Azure) Active Directory, user & computer management, Group Policies and scripting.
Manage software installation and distribution across the organization.
Ensure system security through antivirus/XDR management and Microsoft patching.
Provide basic ERP support for users, processes, printers, jobs.
QUALIFICATIONS:
Education & Experience
High school diploma (or equivalent) with 2-3 years of relevant experience required.
Bachelor's degree in IT or a related field is preferred.
Strong knowledge of Microsoft technologies.
Server virtualization fundamentals
Solid networking skills: TCP/IP fundamentals, switch and router configuratio
Knowledge & Skills
SAP and/or SQL experience is an advantage.
Strong analytical skills and a creative approach to problem solving.
A team player with excellent interpersonal and communication skills
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock when in the operations or laboratory areas.
The company offers an attractive compensation and benefits package for the right candidate.
PEMCO International is an Equal Opportunity Employer - M/F/D/V.
$83k-103k yearly est. 10d ago
ERP Technical Support Engineer Infor CSI (SyteLine)
Real Estate Company 4.2
Avon, OH jobs
About Re:Build Manufacturing
Re:Build Manufacturing is a growing family of industrial and engineering businesses combining enabling technologies, operational superiority, and strategic M&A to build America's next generation industrial company. At Re:Build we deploy deep expertise in engineering, operations management, and technology to supercharge the performance of our member companies. We leverage deep professional expertise and a candid, principled operating culture to drive differentiated outcomes. Ours is a fast-paced environment where individuals can stretch and be challenged to pursue their fullest potential.
Re:Build was founded to pioneer a profitable model for the revitalization of US manufacturing. We've assembled a powerful set of complimentary capabilities and lines of business that enable us to pursue a wide range of end markets. Our acquired businesses are grounded in build-to-print and by-the-hour engineering and design services, and we're leveraging their combined expertise to migrate to increasingly sophisticated program development and production, as well as the generation of our own products. Our unique set of capabilities lend themselves to highly complex systems and products, and we offer customers a range of services including product and systems design, automation, fabrication, assembly, and large volume contract manufacturing. Our customers span a wide array of industries including aerospace, defense, mobility, healthcare, pharma, biotech, clean tech, chemicals, energy, lifestyle, food production, and industrial equipment.
Who we are looking for
We're seeking an ERP Technical Support Engineer to support our Infor CloudSuite Industrial (CSI) ERP System. This role will support all technical aspects of our ERP ecosystem, including sites where Infor CSI is implemented and implementation of new sites. This role will develop, test, and support technical solutions to ensure that business goals are met. This role will interact and collaborate with many team members to deliver the proper ERP services using voice of customer. Typical interactions include power users, functional leads, project managers, technical and support team.
What you get to do!
Deliver ERP system solutions to meet our business goals (solutions typically span system & security configurations, reporting, DataViews, DO, Data Lake, Forms, document & label printing/scanning, integrations, data loads, data synchronization, disaster recovery & business continuity, etc.)
Understand and analyze all business requirements, i.e. functional, performance, availability, security, etc.
Design ERP system solutions to meet requirements; participate in design reviews
Configure and develop system solutions per design specifications, participate in code/configuration reviews
Perform and assist in all required testing and remediation (unit, integration, system, user acceptance, etc.) to meet requirements
Develop proper deployment packages to be deployed to appropriate target systems (within guidelines of segregation of duties)
Provide proper ERP support, training, and maintenance:
Provide ERP-related support (mainly Tier 3, but Tier 1 & 2 as necessary) for deployed solutions; provide proper troubleshooting to resolve complex issues to keep our business optimally running, keeping collaborators informed with regular status updates as needed
Ensure proper monitoring and alerting for ERP related solutions
Create and maintain system documentation/user guides; deliver training as needed
Perform regular system updates & patching, where applicable
Ensure data quality and integrity
Identify, contribute, and implement continuous improvement opportunities, including system optimization, processes, and self-performance
Collaborate, mentor, and work with other teams to ensure all work is done with a systems approach and a one team mentality
Finish the proper documentation, i.e. design, configurations, ticketing, work updates
Provide timely and accurate estimates to complete work and updates on status of work
Deliver all work within service level agreements/commitment goals and quality goals, following all company processes and policies
Automate work via scripting and other methods
Travel to Re:Build sites, as needed
Other tasks, as assigned
What you bring to the Team
Solid experience and demonstrated success with Infor CloudSuite Industrial (CSI) and related technologies, including, but not limited to:
CSI System Administration, Infor OS, multi-tenant SaaS CSI & prior Syteline 10
Enhancements, Customizations, Implementations
CSI Mongoose development, integration/APIs/ION, Forms development, Workflows
Reporting, Infor Data Views, Infor Data Lake, IDOs, underlying data and structure, data warehouse, SQL, environment cloning
Microsoft .NET, SQL Server
Web Development ASP.NET/MVC, Web Services/WEB APIs, HTML, JavaScript and jQuery
Strong working knowledge of the business processes (finance, purchasing, manufacturing, etc.) supported by CSI
Solid experience and demonstrated success with delivering solutions to end users using industry guidelines:
Analysis, design, development/configuration, testing, and support
Agile/Scrum
Structured deployment across non-Production and Production environments
UI/UX best practices, especially across stationary and mobile computing devices (like using responsive design)
Deep experience and ability to effectively work with both end users (non-technical) and technical team members
Working knowledge and demonstration of security protocols
Demonstrated ability to learn new technologies and apply quickly in a beneficial way
Preferred knowledge and experience in the following:
Microsoft Power Platform and Power BI
Basic networking
ITIL processes
Manufacturing environments and Lean Manufacturing processes
ITAR, EAR, CMMC, CUI, & similar regulations/frameworks for information control
Education and/or Experience:
Bachelor's Degree or equivalent experience in Information Technology (or related field)
5 plus years of hands on experience, specifically working as a CSI/Syteline Developer is required
Location Requirements: Onsite: Avon, OH Work Week: Hybrid 3 days in / 2 days remote at any of the following Re:Build locations.
The BIG payoff
We are a company who is going to make a difference in the industries and the communities in which we choose to operate.
Every employee of Re:Build will share ownership in the company and will share in the financial rewards of the success we achieve together, at all levels of the company!
We want to work with people that reflect the communities in which we operate
Re:Build Manufacturing is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.
Re:Build is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@ReBuildmanufacturing.com or you may call us at ************.
$57k-93k yearly est. Auto-Apply 18d ago
Franchise Support Specialist (Remote - Chicago Area Preferred)
Win Home Inspection 4.0
Chicago, IL jobs
Job Description for Franchise Support Specialist (Remote - Chicago Area Preferred):
👉 Want to play a key role in helping small business owners succeed?
WIN Home Inspection is looking for a Franchise Support Specialist to champion our franchise owners. You'll be their go-to partner, coordinating across marketing, training, and tech teams, while also supporting projects that strengthen our franchise system.
What You'll Do:
Be the main point of contact for franchise owners, building trust and rapport
Champion and coordinate requests with internal marketing, training, and tech teams
Provide responsive, empathetic support and follow-through on client needs
Contribute to projects such as training programs, marketing reviews, and process improvements
Troubleshoot and provide guidance as you grow expertise in our systems
What We're Looking For:
Friendly and empathetic with a flair for marketing
Natural leader with a drive to grow professionally and personally
Quick learner, organized and persistent in getting things done
4+ years in client service or customer success (preferred but not required)
Why WIN
100% remote role (Chicago-area candidates preferred)
Collaborative, inclusive culture built on respect and growth
Health, dental, vision insurance + PTO + 401(k) match
Career development and advancement opportunities
$35k-48k yearly est. Auto-Apply 60d+ ago
Amenities Project Technician
Uptown Rental Properties LLC 3.5
Cincinnati, OH jobs
🧹 Now Hiring: Amenity Projects Technician 📍 Cincinnati, OH | Full-Time | On-Site
Join Uptown Rental Properties and play a hands-on role in keeping our communities clean, safe, and inviting. If you take pride in high standards, enjoy active work, and like seeing the results of your efforts every day, this role is for you.
🏆 Why Uptown Rental Properties
At Uptown Rental Properties, we're committed to delivering a superior resident experience through well-maintained, attractive communities. As an Amenity Projects Technician, you'll be a key contributor to the appearance and functionality of our shared spaces while working in a supportive, team-oriented environment.
💼 About the Role
The Amenity Projects Technician is responsible for specialized cleaning, power washing, and maintenance projects across multiple residential properties. This role focuses on preventative care and aesthetic upkeep while also supporting daily service requests as needed. You'll work closely with management to uphold property standards and address emerging needs.
📝 What You'll Do
Specialized Cleaning & Maintenance Projects (65%)
Perform routine and project-based cleaning of amenity spaces, walkways, garages, and common areas
Power wash exterior surfaces to maintain curb appeal and safety
Document property conditions and report concerns as needed
Daily Service Requests (20%)
Complete assigned service requests efficiently and cost-effectively
Ensure work is completed to Uptown's quality and safety standards
Team Collaboration & Support (15%)
Partner with management and maintenance teams to address service issues
Assist with maintaining consistent property standards across all assigned locations
✅ What You'll Need
Experience using power-washing and custodial equipment
Strong attention to detail with the ability to prioritize tasks and follow schedules
Ability to work independently while managing time effectively
Physical ability to stand, bend, kneel, lift, and move items weighing 50+ lbs
Valid driver's license with a clean driving record
💵 Pay & Perks
Paid training and opportunities for advancement
PTO, sick days, and paid holidays
Medical, dental, vision, disability, and life insurance
401(k) with company match + profit sharing
Company-provided tools and equipment
Employee appreciation events and team activities
🚀 Ready to Make an Impact?
If you're motivated, dependable, and take pride in maintaining clean and welcoming environments, we'd love to hear from you. Join Uptown Rental Properties as an Amenity Projects Technician and help keep our communities looking their best.
👉 Apply today!