Guest Service Representative jobs at My Place Hotels

Additional InformationFull-time year-round role, eligible for benefits Job Number25198524 Job CategorySpa LocationThe St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States, 81611VIEW ON MAP ScheduleFull Time Located Remotely?N Type Non-Management Pay Range: $23.00-$23.00 per hour Expiration Date: 01/07/2026 POSITION SUMMARY Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional InformationPart Time Job Number25195226 Job CategoryRooms & Guest Services Operations LocationThe Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management Pay Range: $23.62-$23.62 per hour POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional InformationDay Shift, Serenade Job Number25198320 Job CategoryFood and Beverage & Culinary ScheduleFull Time Located Remotely?N Type Non-Management Pay Range: $16.65-$16.65 per hour POSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional InformationEvening Shift, Serenade Job Number25198327 Job CategoryFood and Beverage & Culinary ScheduleFull Time Located Remotely?N Type Non-Management Pay Range: $16.65-$16.65 per hour POSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information Job Number25198446 Job CategoryFood and Beverage & Culinary LocationThe Ritz-Carlton Reynolds Lake Oconee, One Lake Oconee Trail, Greensboro, Georgia, United States, 30642VIEW ON MAP ScheduleFull Time Located Remotely?N Type Non-Management POSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information Job Number25198450 Job CategoryFood and Beverage & Culinary LocationThe Ritz-Carlton Reynolds Lake Oconee, One Lake Oconee Trail, Greensboro, Georgia, United States, 30642VIEW ON MAP ScheduleFull Time Located Remotely?N Type Non-Management POSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional InformationEvening Shift, Amore Del Lago Server Job Number25198410 Job CategoryFood and Beverage & Culinary LocationThe Ritz-Carlton Reynolds Lake Oconee, One Lake Oconee Trail, Greensboro, Georgia, United States, 30642VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management Tip Eligible: Y POSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Pay: $18.75 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability. Hiring immediately with full-time, part-time, and flexible scheduling Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: Medical, Dental, and Vision insurance Health savings account Telehealth resources Life insurance 401K with employer match Paid vacation time off Paid parental leave Essential Duties & Responsibilities Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments Ensures daily success of check-in standards and operational efficiencies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department Understands and participates in scheduling of staff, execution of labor management and forecasting Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members Monitors performance of agents, providing real time feedback and coaching Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met Participates in recruitment and selection of talent for the guest service team Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs May also assist in supervising bell, valet and night audit and other roles as needed Basic Qualifications & Skills High School diploma or equivalent experience Minimum of 1 year prior experience Rooms Division/Front Desk Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications & Traits Associate's degree or higher in hospitality or related field Experience with Opera or similar system Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Ability to lift 30lbs. Ability to stand/sit for long periods of time. Ability to bend, stretch and twist Pay Rate: $ /hr An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Represent the resort to the guest throughout all stages of the guest's stay. Work Performed: Effectively assist all guests Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards Check-in and check-out guests efficiently within AAA & Coyle time standards Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved Resolve guest issues and log complaints in Visual One with full details Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director Obtain appropriate credit card signature with full authorization for the guests' stay Maintain bank, which includes, but is not limited to making change and posting cash payments Inform guest of debit card policy Understands and adhere to proper credit, check cashing and accounting policies and procedures Post additional charges to guest accounts during their stay and after departure Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.) Know room types, locations and rates to up-sell upon arrival Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort Work closely with Housekeeping department to ensure availability of rooms Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests Maintain key control and key security for all guests of the resort Follow procedures for issuing and closing safe deposit boxes used by guests Ensure that mini bar procedures are followed including key security, final day postings and reconciliation Use proper mail, package and message handling procedures; log mail as necessary Read the log book and/or emails daily and complete any requests Possess knowledge of daily activities, group events, site inspections, emails, etc. Assist Reservations and Concierge during closure and rush hours Know all safety and emergency procedures including accident prevention policies and power outage procedures Assist with phone coverage and answer all calls within three rings and with proper greeting Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area Complete daily call and wake-up call log and follow through as required Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.) Other duties as assigned

Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function : Supervises daily functions of Guest Services agents Work Performed : Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget Ensure consistency with proper check-in and check-out procedures by Guest Service Agents Ensure proper communication with Housekeeping and other departments Address all guest needs and requests; ensure Guest Service Agents are following through Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies Review daily emergency reports, log books, trace reports, etc. Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk Maintain updated group information on resumes and in group information folders Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around Check timesheets daily and assist with payroll approval and documentation Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents Other duties as assigned Supervision Exercised : Guest Service Agents Supervision Received : Guest Services Manager Responsibility & Authority : Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department Minimum Requirements : High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements : 5% Sitting 90% Walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart as necessary

Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Represent the resort to the guest throughout all stages of the guest's stay. Work Performed: Effectively assist all guests Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards Check-in and check-out guests efficiently within AAA & Coyle time standards Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved Resolve guest issues and log complaints in Visual One with full details Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director Obtain appropriate credit card signature with full authorization for the guests' stay Maintain bank, which includes, but is not limited to making change and posting cash payments Inform guest of debit card policy Understands and adhere to proper credit, check cashing and accounting policies and procedures Post additional charges to guest accounts during their stay and after departure Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.) Know room types, locations and rates to up-sell upon arrival Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort Work closely with Housekeeping department to ensure availability of rooms Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests Maintain key control and key security for all guests of the resort Follow procedures for issuing and closing safe deposit boxes used by guests Ensure that mini bar procedures are followed including key security, final day postings and reconciliation Use proper mail, package and message handling procedures; log mail as necessary Read the log book and/or emails daily and complete any requests Possess knowledge of daily activities, group events, site inspections, emails, etc. Assist Reservations and Concierge during closure and rush hours Know all safety and emergency procedures including accident prevention policies and power outage procedures Assist with phone coverage and answer all calls within three rings and with proper greeting Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area Complete daily call and wake-up call log and follow through as required Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.) Other duties as assigned

Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function : Supervises daily functions of Guest Services agents Work Performed : Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget Ensure consistency with proper check-in and check-out procedures by Guest Service Agents Ensure proper communication with Housekeeping and other departments Address all guest needs and requests; ensure Guest Service Agents are following through Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies Review daily emergency reports, log books, trace reports, etc. Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk Maintain updated group information on resumes and in group information folders Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around Check timesheets daily and assist with payroll approval and documentation Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents Other duties as assigned Supervision Exercised : Guest Service Agents Supervision Received : Guest Services Manager Responsibility & Authority : Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department Minimum Requirements : High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements : 5% Sitting 90% Walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart as necessary

Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Represent the resort to the guest throughout all stages of the guest's stay. Work Performed: Effectively assist all guests Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards Check-in and check-out guests efficiently within AAA & Coyle time standards Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved Resolve guest issues and log complaints in Visual One with full details Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director Obtain appropriate credit card signature with full authorization for the guests' stay Maintain bank, which includes, but is not limited to making change and posting cash payments Inform guest of debit card policy Understands and adhere to proper credit, check cashing and accounting policies and procedures Post additional charges to guest accounts during their stay and after departure Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.) Know room types, locations and rates to up-sell upon arrival Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort Work closely with Housekeeping department to ensure availability of rooms Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests Maintain key control and key security for all guests of the resort Follow procedures for issuing and closing safe deposit boxes used by guests Ensure that mini bar procedures are followed including key security, final day postings and reconciliation Use proper mail, package and message handling procedures; log mail as necessary Read the log book and/or emails daily and complete any requests Possess knowledge of daily activities, group events, site inspections, emails, etc. Assist Reservations and Concierge during closure and rush hours Know all safety and emergency procedures including accident prevention policies and power outage procedures Assist with phone coverage and answer all calls within three rings and with proper greeting Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area Complete daily call and wake-up call log and follow through as required Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.) Other duties as assigned

Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Represent the resort to the guest throughout all stages of the guest's stay. Work Performed: Effectively assist all guests Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards Check-in and check-out guests efficiently within AAA & Coyle time standards Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved Resolve guest issues and log complaints in Visual One with full details Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director Obtain appropriate credit card signature with full authorization for the guests' stay Maintain bank, which includes, but is not limited to making change and posting cash payments Inform guest of debit card policy Understands and adhere to proper credit, check cashing and accounting policies and procedures Post additional charges to guest accounts during their stay and after departure Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.) Know room types, locations and rates to up-sell upon arrival Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort Work closely with Housekeeping department to ensure availability of rooms Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests Maintain key control and key security for all guests of the resort Follow procedures for issuing and closing safe deposit boxes used by guests Ensure that mini bar procedures are followed including key security, final day postings and reconciliation Use proper mail, package and message handling procedures; log mail as necessary Read the log book and/or emails daily and complete any requests Possess knowledge of daily activities, group events, site inspections, emails, etc. Assist Reservations and Concierge during closure and rush hours Know all safety and emergency procedures including accident prevention policies and power outage procedures Assist with phone coverage and answer all calls within three rings and with proper greeting Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area Complete daily call and wake-up call log and follow through as required Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.) Other duties as assigned

Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function : Supervises daily functions of Guest Services agents Work Performed : Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget Ensure consistency with proper check-in and check-out procedures by Guest Service Agents Ensure proper communication with Housekeeping and other departments Address all guest needs and requests; ensure Guest Service Agents are following through Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies Review daily emergency reports, log books, trace reports, etc. Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk Maintain updated group information on resumes and in group information folders Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around Check timesheets daily and assist with payroll approval and documentation Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents Other duties as assigned Supervision Exercised : Guest Service Agents Supervision Received : Guest Services Manager Responsibility & Authority : Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department Minimum Requirements : High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements : 5% Sitting 90% Walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart as necessary

Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Represent the resort to the guest throughout all stages of the guest's stay. Work Performed: Effectively assist all guests Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards Check-in and check-out guests efficiently within AAA & Coyle time standards Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved Resolve guest issues and log complaints in Visual One with full details Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director Obtain appropriate credit card signature with full authorization for the guests' stay Maintain bank, which includes, but is not limited to making change and posting cash payments Inform guest of debit card policy Understands and adhere to proper credit, check cashing and accounting policies and procedures Post additional charges to guest accounts during their stay and after departure Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.) Know room types, locations and rates to up-sell upon arrival Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort Work closely with Housekeeping department to ensure availability of rooms Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests Maintain key control and key security for all guests of the resort Follow procedures for issuing and closing safe deposit boxes used by guests Ensure that mini bar procedures are followed including key security, final day postings and reconciliation Use proper mail, package and message handling procedures; log mail as necessary Read the log book and/or emails daily and complete any requests Possess knowledge of daily activities, group events, site inspections, emails, etc. Assist Reservations and Concierge during closure and rush hours Know all safety and emergency procedures including accident prevention policies and power outage procedures Assist with phone coverage and answer all calls within three rings and with proper greeting Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area Complete daily call and wake-up call log and follow through as required Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.) Other duties as assigned

Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function : Supervises daily functions of Guest Services agents Work Performed : Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget Ensure consistency with proper check-in and check-out procedures by Guest Service Agents Ensure proper communication with Housekeeping and other departments Address all guest needs and requests; ensure Guest Service Agents are following through Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies Review daily emergency reports, log books, trace reports, etc. Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk Maintain updated group information on resumes and in group information folders Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around Check timesheets daily and assist with payroll approval and documentation Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents Other duties as assigned Supervision Exercised : Guest Service Agents Supervision Received : Guest Services Manager Responsibility & Authority : Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department Minimum Requirements : High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements : 5% Sitting 90% Walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart as necessary

Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES Anticipate and respond to guests in a friendly and positive manner processing check-ins/check-outs and special requests, verifying billing and creating reservations Provide information about the property and its amenities Monitor room availability and follow restrictions and booking policies and procedures Adhere to cash handling and financial transactions policies and procedures Use equipment properly and adhere to cost controls to reduce expense and waste Generate Property Management System reports and complete shift reconciliation Provide clerical support Knowledgeable of hotel emergency procedures KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: 1+ years prior guest service experience Preferred Knowledge and Certification: 1-year switchboard and/or reservations experience 1-year cash handling experience Required Skills: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows Excellent verbal and interpersonal communication skills Excellent problem solving skills Proven to accurately type Required Abilities: Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to enthusiastically and professionally sell and/or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues Ability to speak in a clear, concise and pleasant voice Ability to answer a multi-line phone system in a professional and courteous manner Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary PHYSICAL DEMANDS Must be able to sit for long periods of time with occasional amounts of walking and standing Must have a good sense of balance, and be able to bend and kneel frequently Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must have the ability to independently lift up to 5 pounds occasionally Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally must deal with angry or hostile individuals High volume of direct public contact

Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES Anticipate and respond to guests in a friendly and positive manner processing check-ins/check-outs and special requests, verifying billing and creating reservations Provide information about the property and its amenities Monitor room availability and follow restrictions and booking policies and procedures Adhere to cash handling and financial transactions policies and procedures Use equipment properly and adhere to cost controls to reduce expense and waste Generate Property Management System reports and complete shift reconciliation Provide clerical support Knowledgeable of hotel emergency procedures KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: 1+ years prior guest service experience Preferred Knowledge and Certification: 1-year switchboard and/or reservations experience 1-year cash handling experience Required Skills: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows Excellent verbal and interpersonal communication skills Excellent problem solving skills Proven to accurately type Required Abilities: Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to enthusiastically and professionally sell and/or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues Ability to speak in a clear, concise and pleasant voice Ability to answer a multi-line phone system in a professional and courteous manner Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary PHYSICAL DEMANDS Must be able to sit for long periods of time with occasional amounts of walking and standing Must have a good sense of balance, and be able to bend and kneel frequently Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must have the ability to independently lift up to 5 pounds occasionally Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally must deal with angry or hostile individuals High volume of direct public contact