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Call Center Representative jobs at National Service Bureau, Inc.

- 478 jobs
  • Call Center Representative

    National Service Bureau 3.9company rating

    Call center representative job at National Service Bureau, Inc.

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Dental insurance Health insurance Paid time off Vision insurance Benefits: Guaranteed hourly rate + uncapped commission ($65,000-110,000 OTE) Hybrid schedule of work from home and in-office days Paid Time Off 401(k) plan + employer matching contributions Medical, Dental, Vision Insurance with employer contributions Company provided EAP (Employee Assistance Program) Full time, Monday to Friday schedule National Service Bureau (NSB) is looking for Call Center Representatives to join our growing team with offices in Bothell, WA and Sarasota, FL. NSB is a family owned, People First company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35+ years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth. Call Center Representative Essential Job Functions: Communicate via phone with people with all backgrounds and personalities Make outbound calls (75+/day) utilize software to note accounts and communicate with insurance companies Negotiate and lead conversations to recover the highest balances for our clients Communicate with team members to coordinate on accounts Document accounts with proper notes to ensure quick communication Adhere to company policies and procedures Call Center Representative Job Requirements: Training in-office Ability to work a Hybrid schedule of work from home and in-office days once you meet the collector target metrics Secure home office consisting of: Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi) Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.) Clear and professional backdrop Strong ability for empathy High level of professionalism Great communication skills Ability to stay motivated and positive Attention to detail Experience with time management Computer and typing skills Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day. NSB has a training program that you will be enrolled in on your very first day. This training is designed to jump start your career by providing the skills and experience necessary to be successful in the role prior to working in a hybrid environment. New team members learn about the industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on making sure you succeed out of the gate. NSB Core Values: Follow Through Be Engaged Think First Be Respectful Be Accountable NSB Culture & Environment: Diverse and friendly team Emphasis on work/life balance No nights/weekends Positive environment Performance-based incentives Advancement opportunities We are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top 10% of collectors earning over $100,000 annually. We are excited for you to join us! To stay up to date on our latest postings we invite you to: Like us on FaceBook: *********************************************** Follow us on LinkedIn: ************************************************************************ Visit our careers page: ******************************************************
    $65k-110k yearly 24d ago
  • Customer Service Representative

    Kellymitchell Group 4.5company rating

    North Palm Beach, FL jobs

    Our client is seeking a Client Service Representative to join their team! This position is located in North Palm Beach, Florida. Execute and submit client account servicing requests within appropriate time frames, including submitting wires and fund transfers, preparing required documentation, opening and closing accounts, maintaining accurate and complete account records, imaging documents, and researching client issues Handle paying and receiving activities, including cash transactions and daily balancing activities, while fully understanding and adhering to all WM Lobby Banking Operations policies and procedures as documented on the WM Intranet Develop strong understanding of the required steps involved in each request, communicating with relationship management and NCSS teams as needed to obtain information necessary to properly execute requested activities Maintain strong understanding of policies and procedures, addressing the requirements of each activity in a timely manner and in strict adherence with company and Wealth Management Risk Management and Compliance guidelines, promptly escalating any issues or concerns to management Develop strong knowledge of various business applications critical to client and account servicing, including online tools, and actively seek to expand knowledge of the latest enhancements to company partner and client technology and systems to maintain the highest standards of service Assist with the maintenance and servicing of Safe Deposit Boxes in offices where available Stay informed of new and existing company and Wealth Management products, services, and compliance requirements to respond to client inquiries and assist in recommending services that help expand overall client relationships Monitor banking reports and provide assistance with banking audits as directed by the Team Leader or Manager Desired Skills/Experience: Knowledge of federal regulation banking guidelines banking operations products and services acquired through related work experience is preferred Strong client service skills problem solving and organizational skills are required to identify research and resolve requests Ability to think critically and to work well independently and as part of a team Strong verbal and written communication skills Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $12.00 and $17.13. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
    $12-17.1 hourly 3d ago
  • Breast Imaging Locum Tenens Opportunity in Southern FL No Call

    Medicus Healthcare Solutions 4.8company rating

    Orlando, FL jobs

    Opportunity Details A hospital in southern Florida has an opportunity for a Breast Imager to assist their team. About the Opportunity: Schedule: 8a-5p No call required Daily Volume: 50 screeners or 20 diagnostic studies/procedures Board certification required Paid travel & expenses During your time off, explore a vibrant arts district filled with colorful murals, relax on white sandy beaches with crystal-clear waters, and visit a historic estate with lush tropical gardens. If you are interested, please apply to learn more. RAD - 61921 Benefits Work with a dedicated recruiter invested in your success. Gain access to leading hospitals and healthcare facilities nationwide. Maximize earnings with competitive pay rates. Have peace of mind with comprehensive malpractice coverage. Receive expert support from our in-house team for licensing and credentialing. Enjoy complimentary travel and lodging arranged by our dedicated travel team. Experience simplified assignment management and timesheet submittals via the Medicus Portal. Unlock exclusive perks by joining the My Medicus Loyalty Program after your first shift. About Medicus Medicus Healthcare Solutions is the 4th largest locum tenens staffing firm in the United States. We have been partnering with top talent in the healthcare industry since 2004. Our team will work with you to find the best opportunity that fits your profile as well as your professional goals, needs, and lifestyle preferences. Florida Ready to join the locum tenens lifestyle? Complete our quick job application to get started!
    $20k-24k yearly est. 8d ago
  • Member Service Representative

    Teksystems 4.4company rating

    Pensacola, FL jobs

    TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Pensacola, FL! Member Service Representative (Consumer Loans Department) Job Description To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction Handle a call volume of 80-100+ calls daily Qualifications High School Diploma/ GED required 1-2 years of recent customer service experience working directly with customers (call center, collections, banking) Ability to work in a fast-pace high-volume call center environment Schedule: Shift times range between the hours of 12:30PM - 12:30PM Monday-Saturday (Will have 1 rotating off day during the week) **MUST have a 6 day availability to work Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance. Training: Fully ONSITE - Monday- Friday, 7:30am CST-4:00pm CST NO Time Off during Training: January 12th - February 24th If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests Job Type & Location This is a Contract to Hire position based out of Pensacola, FL. Pay and Benefits The pay range for this position is $17.50 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Pensacola,FL. Application Deadline This position is anticipated to close on Dec 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $17.5-17.5 hourly 16h ago
  • Family Care Call Center Representative

    Foundation Partners 3.7company rating

    Winter Park, FL jobs

    Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 160 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry. Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation. We currently have an opening for a Family Care Specialist-Call Center to join the Tulip Cremation. This position will work remotely. As a Family Care Specialist-Call Center, you will assist families over the phone, online, and via email to help them through the end-to-end cremation process, ensuring that each family receives an exceptional experience. Overview & Responsibilities: Build a clear understanding of Tulip's product so you can easily articulate why Tulip is the best choice for families Become familiar with the processes and regulations in our industry and ensure that you are executing your work efficiently and accurately Complete and file all necessary paperwork and permits Order death certificates from the county as soon as a death is registered Work closely with suppliers and partners throughout the process, communicating problems quickly and working to build relationships Handle highly sensitive and challenging situations with customers, as required, and escalate cases you identify as being problematic Support the team in any other way that helps Tulip to deliver exceptional service to every single family Requirements & Qualifications: Caring, empathetic, and committed to providing best-in-class service to customers Previous call center, customer services experience Ability to work from home Strong attention to detail and ability to work in a fast-paced environment Proficient with technology and ability to assist families with online forms Experience in the funeral industry a plus Team Member Benefits Include: Entry-level and experienced professionals; students and veterans - we offer complete career paths regardless of your career and life stage Unique ShareLife technology lets you create one-of-a-kind life celebrations for the families you serve Competitive salaries and performance incentives Team member referral program Medical, dental, prescription and vision insurance Vacation, sick and holiday pay 401k with company match Company-paid life insurance, long-term disability, and short-term disability
    $22k-30k yearly est. Auto-Apply 60d+ ago
  • Remote Call Center Representative

    Teksystems 4.4company rating

    Virginia Beach, VA jobs

    Start Your Career Helping People Every Day We're looking for friendly, reliable individuals to join our team as Member Support Representatives in a fast-paced, 24/7 contact center. If you enjoy helping others and want to build valuable skills, this is a great place to start. What You'll Be Doing + Serve as the first point of contact for members, answering questions and handling requests with professionalism and care. + Share clear, helpful information about our products and services. + Navigate multiple systems while actively listening and engaging with members to ensure a smooth experience. + Assist with everyday banking needs such as savings, checking, loans, credit cards, and IRAs. + Recommend services that fit members' needs and build positive relationships. What We're Looking For + Strong communication skills and a desire to help others. + Ability to stay focused and organized in a fast-paced environment. + Willingness to learn-no prior experience required. Job Type & Location This is a Contract to Hire position based out of Virginia Beach, VA. Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Virginia Beach,VA. Application Deadline This position is anticipated to close on Dec 16, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $19.5-19.5 hourly 10d ago
  • Licensed Property And Casualty Customer Service Agent

    Teksystems 4.4company rating

    Chicago, IL jobs

    “Ready to launch your career in insurance? Join a team that values growth, flexibility, and your success-apply today!” Job Posting Job Title: Property and Casualty Insurance Agent Shift: Monday-Friday, Start times between 11 AM - 1:00 PM EST, 8 hour shifts 5 days a week Job Description Highlights: Handle inbound and outbound inquiries regarding property and casualty policies and billing. Resolve service concerns and process policy changes requiring an active license. Deliver exceptional customer support while maintaining accuracy and professionalism. Qualifications: Active Property & Casualty License (or Personal Lines License). Strong communication skills and ability to multitask effectively. Proficiency with Microsoft Office and reliable hardwired internet connection. Job Type & Location This is a Permanent position based out of Chicago, IL. Pay and Benefits The pay range for this position is $37440.00 - $37440.00/yr. • Pay differential for bilingual (English/Spanish) • Opportunities for performance incentives that are unlimited • The opportunity to work from the comfort of your home • An employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member • he opportunity to shine and grow your career with clear paths for development - we invest in you! • Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability Mentorship programs to help you create the strong foundation to a rewarding career Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 23, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $37.4k-37.4k yearly 4d ago
  • Call Center Representative - 12/17 Start - $18/hr

    Teksystems 4.4company rating

    Miami, FL jobs

    ALL CANDIDATES MUST BE IN EASTERN STANDARD TIMEZONE As a Service Intake Liaison, you will act as the critical link between customers and our service technicians, ensuring smooth communication and efficient resolution of service needs. You will serve as the subject matter expert and real-time troubleshooter for customers experiencing issues, while coordinating with technical teams to deliver timely solutions. This role requires exceptional customer service skills, technical understanding, and the ability to manage high-volume inbound inquiries with professionalism and accuracy. THIS ROLE MAY REQUIRE WORK ON CHRISTMAS DAY AND NEW YEARS DAY- DETAILS PENDING START DATE OF 12/17- 6 MONTH CONTRACT Additional Skills & Qualifications - Coming from a technical support background is preferred - training tends to be more seamless - An effective communicator who understands the importance of listening and being empathetic - Problems solving skills and a passion to create customer satisfaction. - Previous customer service experience - Bi-lingual (Spanish) a plus but not required. - Knowledge of basic office equipment and Office 365 Experience Level Intermediate Leve Job Type & Location This is a Contract to Hire position based out of Miami, FL. Pay and Benefits The pay range for this position is $18.50 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $18.5-18.5 hourly 8d ago
  • Call Center Representative - Starts 12/22

    Teksystems 4.4company rating

    Charleston, SC jobs

    Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. May be responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable. + Develop and maintain working knowledge of current products and services offered by the company + Answer all calls and emails in a timely manner, in adherence to their goals + Document all call information according to standard operating procedures + Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs + Process orders, route calls to appropriate resource, and follow up on customer calls where necessary + Accurately process, verify, and/or submit documentation and orders + Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles + Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required + Enter and review all pertinent information in EMR system including authorizations and expiration dates + Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process. Main Position Details: Start: 12/22 Pay: $16.00/Hr Schedule: + 7:00am - 4:00pm & 10:00am - 7:00pm CST + Most shifts are Monday - Friday - some shifts need to be Tuesday - Saturday Location: 100% Remote Duration: 4 Month Contract to Hire Qualifications: + 1+ years of call center experience + Experience with Microsoft Office + Experience in a health care role is preferred but not required + Experience taking inbound calls is ideal #priorityeast Job Type & Location This is a Contract to Hire position based out of Charleston, SC. Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 17, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $16-16 hourly 3d ago
  • Call Center Representative - STARTING ASAP

    Teksystems 4.4company rating

    Nashville, TN jobs

    Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. May be responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable. Job Duties: + Develop and maintain working knowledge of current products and services offered by the company + Answer all calls and emails in a timely manner, in adherence to their goals + Document all call information according to standard operating procedures + Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs + Process orders, route calls to appropriate resource, and follow up on customer calls where necessary + Accurately process, verify, and/or submit documentation and orders + Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles + Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required + Enter and review all pertinent information in EMR system including authorizations and expiration dates + Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process. Hours: + 7:00am - 4:00pm & 10:00am - 7:00pm CST + Most shifts are Monday - Friday - some shifts need to be Tuesday - Saturday + 100% remote role. Qualifications MUST HAVE: 1+ years of call center experience Experience with Microsoft Office Experience in a health care role is ideal but not required Experience taking inbound calls is ideal #priorityeast Job Type & Location This is a Contract to Hire position based out of Nashville, TN. Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 13, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $16-16 hourly 4d ago
  • Remote Healthcare Call Center Representative $16hr

    Teksystems 4.4company rating

    Dallas, TX jobs

    Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable. Job Duties: Develop and maintain working knowledge of current products and services offered by the company Answer all calls and emails in a timely manner, in adherence to their goals Document all call information according to standard operating procedures Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs Process orders, route calls to appropriate resource, and follow up on customer calls where necessary Review all required documentation to ensure accuracy Accurately process, verify, and/or submit documentation and orders Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required Must be able to navigate through multiple online EMR systems to obtain applicable documentation Enter and review all pertinent information in EMR system including authorizations and expiration dates Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process. Pay: $16hr Shift: Monday to Friday (available to work 8 hour shift from 7am to 7pm) 7:00am - 4:00pm and 10:00am - 7:00pm Top Skills Details: Customer service Call center Microsoft office Healthcare Medical Insurance Additional Skills & Qualifications: MUST HAVE: 1+ years of call center experience Experience with Microsoft Office BEST: Experience in a health care role Experience taking inbound calls Experience Level: Intermediate Level Job Type & Location This is a Contract to Hire position based out of Dallas, TX. Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 23, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $16-16 hourly 3d ago
  • Remote Healthcare Call Center

    Teksystems 4.4company rating

    Tulsa, OK jobs

    Now Hiring: Call Center Representatives (Remote) Company: A leading national provider of Home Medical Equipment (HME) and supplies, empowering patients to manage their health at home through respiratory, sleep, diabetes, and general wellness products and services. Why We're Hiring: We're preparing for a major GoLive in February 2026 and need 50 new Call Center Customer Service Representatives to join our team in December. Get trained and ready to make an impact! Position Details + Role: Call Center Representative + Location: Remote (must have reliable internet) + Schedule Options: + Shift 1: 7:00 AM - 4:00 PM CST + Shift 2: 10:00 AM - 7:00 PM CST + (Choose one shift or be open to both) + Days: Monday-Friday (Option for Tuesday-Saturday if preferred) + Start Date: December 22, 2025 + Holidays Closed: on Dec 25, Dec 26, and New Year's Day etc. + Training: 6 weeks (No time off during training through Feb 26, 2026) + Average Calls: 50-60 per day + Type: Contract-to-Hire (Permanent Opportunity) + Openings: 50+ + Location: Can live in any state -- but must be Okay working CST hours timezone. What We're Looking For + Reliability and excellent attendance (non-negotiable) + Strong communication and customer service skills + Ability to work in a fast-paced remote call center customer service environment + Comfortable with navigating computer and technology Job Type & Location This is a Contract to Hire position based out of Tulsa, OK. Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $16-16 hourly 3d ago
  • Call Center Representative

    Teksystems 4.4company rating

    Jacksonville, FL jobs

    Training schedule: 9:00am-5:30pm (Mon-Friday) Normal schedule after training: FLEX schedule (candidates can be scheduled between 1pm-2:30pm for your start time and your shift will ended between 10:30pm-11:30pm (Must be available to work either every Saturday OR every Sunday) Work Environment - + + All team members are required to reside within a 60 mile radius of the local Training Hub in Jacksonville, FL . + Cannot use satellite, hot spots, wireless point to point, extenders, WiFi, or pay-per-data services. The equipment will not function consistently or with sufficient quality on these services/methods. + Minimum of 50 mbps download speed and 25 mbps upload speed + Ethernet connection is required + Ability to setup and install workstation equipment within 8-12 feet of modem/router . Workstation must be plugged directly into router with the cables provided by the company. Two ports are needed for one workstation setup. + Do not attempt to use a longer cable --- equipment will not work satisfactorily. Internet service providers will install additional hard-wired connections in desired locations upon request; any associated expense is not provided or reimbursed by the client. + Your desk must have adequate space for two monitors, a phone, keyboard and mouse. + Workspace must be free of distractions. (family members, children, barking dogs, TV etc.) + Previously established/installed high-speed internet connection (non-satellite) which is not public or shared; client will not provide it or reimburse for it. Training + Training is M-F, 9AM-5:30PM EST (Training duration is 15 working days consisting of 11 days of trainer led instruction, 4 days of field exercises on the phone) + Please note that after training, you will take part in a two-week nesting period where you will remain onsite taking calls, have daily one hour debriefs, and receive extra guidance from your supervisor. You would work your assigned shift during nesting (Mon-Fri) + After nesting, you will work your assigned shift and schedule (Mon-Sat or Sun-Fri) must meet teleworking guidelines including satisfactory performance & attendance. + Please note that candidates must complete Bridge training, along with the other expectations of attendance/performance, and conversations with their supervisor. Normal shift after training + The current regular shifts available after training would be a Mon-Sat Flex schedule with a start times between 1:00pm-2:30pm EST (Candidates must be open to working the weekend (Saturdays OR Sundays) Description: + Ensure account and member security by identifying red flags and safeguarding member assets and account information. + Provide account information and perform basic account transactions. + Route members to the appropriate departments. + Provide account balances and review transactions on member and business accounts. + Transfer funds on member and business accounts, to other members or financial institutions. + Open new accounts and educate members or potential members on products and services that best meet their needs. + Enroll members in online and mobile banking and provide features, benefits and general guidance related to these services. + Order debit cards for new and existing members + Debit Card research related to transactions on members' debit cards, limit increases + Handle lost, stolen or misplaced debit card queries. + Submit disputes for unauthorized electronic checks. + Releasing Direct Deposits + Perform complex account transactions such as account shutdown and stop payments on checks, etc. Qualifications (Required): + High School Diploma or equivalent. + Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. + Proficiency with computers, and strong typing skills. + Ability to ask prying questions and diffuse tense situations when needed. + Strong time management and decision-making skills. + Adaptability and accountability. Shifts: + Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible. #eastpriority25 Job Type & Location This is a Contract to Hire position based out of Jacksonville, FL. Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Jacksonville,FL. Application Deadline This position is anticipated to close on Dec 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $19.5-19.5 hourly 11d ago
  • Call Center Representative (Entry Level)

    Teksystems 4.4company rating

    Pensacola, FL jobs

    Account Services 1/5 - 100% Onsite in Pensacola, FL until released to hybrid schedule: Nesting 01/29/02/11 Training hours: 7:30am - 4:00pm Normal shifts available after training: Sun - Fri OR Mon - Sat FLEX: Start time between 12-2pm CST Scope + This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with questions regarding their account. + Looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to company account holders. Once hybrid: + Cannot use satellite, hot spots, wireless point to point, extenders, WiFi, or pay-per-data services. The equipment will not function consistently or with sufficient quality on these services/methods. + Minimum of 50 mbps download speed and 25 mbps upload speed + Ethernet connection is required + Ability to setup and install workstation equipment within 8-12 feet of modem/router. Workstation must be plugged directly into router with the cables provided by the company. Two ports are needed for one workstation setup. + Do not attempt to use a longer cable --- equipment will not work satisfactorily. Internet service providers will install additional hard-wired connections in desired locations upon request; any associated expense is not provided or reimbursed by the client. + Your desk must have adequate space for two monitors, a phone, keyboard and mouse. + Workspace must be free of distractions. (family members, children, barking dogs, TV etc.) + Previously established/installed high-speed internet connection (non-satellite) which is not public or shared; client will not provide it or reimburse for it. Training: + Training is M-F, 7:30am - 4:00pm CST (Training duration is 15 working days consisting of 10-11 days of trainer led instruction and OJT plus 5 working days of field exercises on the phone) Classes are Mon-Fri + The days and times of your skill training and your permanent schedule are going to be different. + Immediately after completion of training, trainees will go through 10 working days of nesting. During nesting, you will be taking calls, have one hour debriefs and receive extra procedural guidance. you will work the training schedule during nesting. After nesting, you will work your assigned shift and schedule (Mon-Sat or Sun-Fri) must meet teleworking guidelines including satisfactory performance & attendance. + Approximately 10 business days after nesting, you will attend 12-15 days of bridge training where you will learn the rest of your skill. The scheduled time of this training will be different from your regular shift. Successful completion of bridge training is required to be considered for conversion to a full-time employee. Normal shift after training: + The current regular shifts available after training would be a Mon-Sat OR Sun-Fri Flex schedule (Candidates must be open to working the weekend (Saturdays or Sundays) Position Expectations + This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with consumer loan related requests. + Looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to account holders. + Opportunities for conversion are based on business need, tenure, dependability, and performance. There is a possibility your 6 months contract is extended while waiting for conversion opportunities to arise. Qualifications (Required): + High School Diploma or equivalent. + Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. + Proficiency with computers, and strong typing skills. + Ability to ask prying questions and diffuse tense situations when needed. + Strong time management and decision-making skills. + Adaptability and accountability. Shifts: + Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible. Pay: $17.50 #eastpriority25 Job Type & Location This is a Contract to Hire position based out of Pensacola, FL. Pay and Benefits The pay range for this position is $17.50 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Pensacola,FL. Application Deadline This position is anticipated to close on Dec 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $17.5-17.5 hourly 7d ago
  • Call Center Representative

    Millenniumsoft 3.8company rating

    Stuart, FL jobs

    This is a call center role with metrics needed. Call Center experience is preferred. Some medical billing or insurance is very helpful. Paid training is provided. We are looking for people who are seeking long term careers. This is a possible temp to perm role. Good computer skills required with strong Microsoft Office experience. Will be performing alpha and numeric data entry. Candidate should have strong ability to retain verbal information and strong verbal communication skills. Position Purpose: To verify new patient insurance coverage and to re-verify existing patient insurance coverage for medical supply eligibility and billing purposes Primary Duties And Responsibilities: Verification and documentation of new patient insurance coverage and coordinating costs for supplies in order to communicate to the patient and billing what the patient order cost will be Re-verification of existing patient insurance coverage to ensure that repeat order cost and eligibility is communicated to the patient and the billing department Contact insurance carriers to request any prior authorizations as needed for patients that must seek prior approval before obtaining medical supplies Special verification projects for newly contracted insurance plans and audit of any patients that may be impacted Verification of insurance coverage through HIPAA and regulatory complaint out bound phone calls or via the providers online portal Communication internally with Sales operations or Medical Billing operations of insurance eligibility for each new and existing patient in order to complete the sale or obtain further medical documentation Communication externally with patients to explain information received relative to their insurance benefit and how it relates to their medical supply purchase Develops and maintains knowledge in medical terminology, billing and insurance guidelines Ability to identify and professionally resolve insurance verification related issues Track daily production and submit daily log to direct supervisor. Ancillary Duties and Responsibilities: Maintain a positive work atmosphere that embodies Liberator's philosophy- Professional excellence, teamwork and integrity. Performs other duties and tasks as assigned Reporting Relationship Responsibilities: No supervisory responsibilities Provides work direction only Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline, and discharge. Minimum Requirements Or Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Education/Experience: High School Diploma or general education degree (GED); One to two years related experience and/or training; or equivalent combination of education and experience. Skills: Language: Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools. Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers. Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills. Reasoning: Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors. Computer: Knowledge of Microsoft Office Applications, Access or other database software Telecommunications: ability to utilize or knowledge of call center telecommunications software Licensure or Certifications required: No certifications required Production/Quality Metrics: Demonstrate ability to produce one (1) completed insurance verification every 9-11 minutes on average, with an error rate of 3.5% or less each calendar quarter. Production and quality standards are at the sole discretion of management and are subject to revision at any time and without prior written notice. Work Requirements: Ability to work some evening shifts, weekends, and overtime as needed Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.
    $22k-31k yearly est. 60d+ ago
  • Call Center Sales Representative

    Nuvision 4.3company rating

    Florida jobs

    Are you a superstar with a passion for sales? Do you have the drive to excel in a fast-paced and rewarding industry? Look no further! We're on the hunt for enthusiastic Sales Representatives to join our Auto Glass family. What We Offer: Competitive salary and daily bonuses. Comprehensive training and ongoing support to help you reach your full potential. A fun and dynamic work environment where your ideas and creativity are valued. Opportunities for growth and advancement within the company. Responsibilities: Connect with potential customers to understand their auto glass needs. Provide exceptional customer service and build lasting relationships. Present and promote our top-quality auto glass products and services. Meet and exceed sales targets to drive success for yourself and the team. Requirements: Previous sales experience preferred, but we're open to new talent! Passion for cars and knowledge of the auto industry. Excellent communication and negotiation skills. Positive attitude, self-motivated, and goal-oriented. Ready to hit the accelerator on your career? Don't miss this opportunity to drive your success with us! Apply now and let's make windshields shine together! Hours/Pay:Starting pay $15.00 an Hour/$21.50 for any hours over 40/Bilingual-$16.00 hr.2 shifts 9am-6pm & 7am-4pm Monday-friday Over time is available to all reps40 min lunch/ 2-10 min breaks No sunday work Compensation: $15.00 per hour
    $15-21.5 hourly Auto-Apply 60d+ ago
  • Bilingual Call Center Representative - Government Services

    Horne Career 4.1company rating

    Saint Petersburg, FL jobs

    HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change. Essential Functions: Answer large amounts incoming calls and handle according to HORNE policy including but not limited to fielding caller inquiries, directing callers to the appropriate staff member, or taking messages for internal staff. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Keep records of all conversations in our database in a comprehensible way Meet and/or exceed personal/team daily, weekly and monthly goals Ability to evaluate a callers disposition and de-escalate situations involving dissatisfied callers Provide administrative support such as copying, scanning, emailing, filing and faxing as needed Strong written and verbal communication skills, which includes active listening Ability to set priorities, adhere to a daily schedule, and manage time effectively Work to cross-train on necessary functions required to successfully deliver services to Be customer focused and have the ability to adapt to different personality types Ability to provide a high-level of accuracy with excellent attention to detail Position is required in office in one of the Pinellas County intake centers in order to collaborate directly with case management and leadership regarding program applicant calls. Qualifications: High School Diploma or equivalent required; associate or bachelor's degree preferred 2+ year experience in customer service or 1+ year high volume call center experience Experience managing heavy call volume is preferred Strong customer service and communication skills Detail-oriented with the ability to manage multiple tasks under pressure Proficient in Microsoft Office and data entry systems Must be Bilingual Spanish/English Ability to work both independently and as part of a team Ability to pass a background check (fingerprinting may be required)*** Work Environment: Up to 40 hours/week with flexible shifts HORNE Values… A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams. A work environment that promotes collaboration, consistency, and community service to empower people. An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise. HORNE Offers… An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy which HORNE calls “Deliver with Care.” A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference. A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them. The firm you'll be joining is a decidedly different business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability. We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member. HORNE emphasizes health and personal development through our multiple wellness programs. Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good. Come join us at team HORNE! HORNE does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. HORNE will not be responsible for any agency fees associated with unsolicited resumes.
    $26k-34k yearly est. 60d+ ago
  • (RN) Call Center Nurse Specialist // Orlando FL 32822

    Mindlance 4.6company rating

    Orlando, FL jobs

    Business Call Center Nurse Specialist Visa GC/Citizen Division Pharmaceutical Pay Negotiable Contract 6 Month Temp-to-Hire on performance Timings Mon - Fri between 12.30AM - 9.00PM Qualifications Provides telephonic professional nursing services in support of contracts to include: telephonic patient support and resource, data collector, referral source, and nurse educator to patients. Works under moderate supervision. Essential Duties and Responsibilities 1. Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service's practices which may include: · Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. · Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources to patients. · Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care. · Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes · Educator: Complete patient teaching in relation to the use of products 2. Participates in program specific customer meetings and training sessions. 3. Participates in program specific orientation meetings and demonstrates clinical competency on written tests. 4. Performs special projects and performs other duties as it pertains to specific contract performance. Other Job Functions · Performs other related duties as assigned or requested. Scope of Position Responsibilities · For Internal and External Relationships: Responsible for customer and patient interactions. · For Organization Influence : Limited - Works within the guidelines of a specific program. · Limits of Authority : Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director. Job Qualifications · Required Education and Experience: BA/BS degree; Registered Nursing program (RN) certification required. 4 years (or more) of hands-on nursing experience and direct patient care service required; Specialty Pharmacy experience preferred. Active, unrestricted Nursing license in the state of employment. · Knowledge and Abilities: Knowledge and experience in the areas of Neurology, Multiple sclerosis, Rheumatology, Dermatology, Pulmonology, Gastroenterology, Infectious Disease, Asthma, Oncology, or Pediatrics. Good phone etiquette and previous telephonic clinician work experience is preferred. Demonstrated ability to work cross-functionally to improve quality and service. Good interpersonal skills, problem solving skills. Demonstrated ability to multi-task, detail-oriented, and the ability to adapt in a dynamic fast paced work environment. License/Certifications · Ability to obtain and sustain Nursing license in required states including but not limited to: Indiana Additional Skills · Analyze data · Answer telephones · Develop/maintain networks on a broad cross section · Effective at group involvement · Handle multiple tasks · Compile data/statistics · Establish filing system · Input data into computer systems · Use computerized spreadsheets to conduct analysis · Problem solving · Research information · Strong communications-written and verbal · Time management · Effective interpersonal, negotiating and communication skills required. Computer Skills · Data entry · Visual concentration on computer screens · Multi-user computer systems · Personal Computer · Microsoft Office - Word, Excel, Microsoft Office Working Conditions/Physical Demands Normal office environment Lifting under 10 pounds Ability to travel for contract requirements If you are available and interested then please reply me with your “ Chronological Resume” and call me on ************** . Additional Information Thanks & Regards, Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W : ************ *************************
    $25k-32k yearly est. Easy Apply 12h ago
  • (LPN) Call Center Nurse Specialist // Orlando FL 32822

    Mindlance 4.6company rating

    Orlando, FL jobs

    Business Call Center Nurse Specialist Visa GC/Citizen Division Pharmaceutical Pay Negotiable Duration 3 Months contract Qualifications DESCRIPTION Essential Duties and Responsibilities · Adheres to principles as stipulated by program specific contractual agreements and UBC Service's practices which may include: o Patient Support: Make outbound phone calls to patients who have opted into a patient support program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. o Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources. o Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care. o Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes in an electronic environment. o Educator: Complete patient teaching in relation to the use of products · Participates in program specific customer meetings and training sessions. · Participates in program specific orientation meetings and demonstrates clinical competency on written tests. · Performs special projects and performs other duties as it pertains to specific contract performance. Other Job Functions · Performs other related duties as assigned or requested. Job Qualifications Required Education and Experience: High school degree or equivalent; Licensed Practical Nursing program (LPN) certification required. 3 years of hands-on nursing experience through direct patient care or Specialty Pharmacy experience. Active, unrestricted Nursing license in the state of employment License/Certifications · Ability to obtain and sustain Nursing license in required states including but not limited to: Florida Additional Skills · Analyze data · Answer telephones · Develop/maintain networks on a broad cross section · Effective at group involvement · Handle multiple tasks · Compile data/statistics · Establish filing system · Input data into computer systems · Problem solving · Research information · Strong communications-written and verbal · Time management · Effective interpersonal, negotiating and communication skills required. Computer Skills · Accurate Data entry · Windows Environment · Online Applications · Visual concentration on computer screens · Multi-user computer systems · Personal Computer · Microsoft Office - Word, Excel, Microsoft Outlook Working Conditions/Physical Demands · Normal office environment · Lifting under 10 pounds If you are available and interested then please reply me with your updated copy of resume or can call me at ************** . Additional Information Thanks & Regards, Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W : ************ *************************
    $25k-32k yearly est. Easy Apply 12h ago
  • Call Center Specialist - Connected Drive

    Bosch Group 4.8company rating

    Fort Lauderdale, FL jobs

    Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. More information is available at ****************************** Company benefits are eligible from Day 1 of employment, includes but not limited to the following: Health and Wellness: Medical, Dental, Vision, Health Savings Account, Flexible Spending Accounts, Telemedicine Time off: PTO, PAA (sick), paid company holidays Retirement: 401k and Roth IRA with company match Company paid benefits: Short-term disability, Long-term disability, Life insurance, and AD&D Coverage Additional Benefits: Tuition reimbursement, Employee Assistance Program (EAP), Monthly Incentive Bonuses, Training Completion Bonuses, Shared Accounts Bonuses Salary commensurate with market rates, Shift Differential Payment Job Description Respond to incoming calls from customers and provide accurate information about the BMW Performance Center Driving School Programs and Events. Book customers for BMW Driving School Programs using a web based reservation system. Track customer waitlists, voucher verification requests and refund approval requests using a web based CRM platform. Maintain accurate customer records and notes in respective systems to support the program. Develop customer relationships that contribute to business objectives and promote customer loyalty Research and resolve customer questions and issues to ensure customer satisfaction and retention Process tickets using a web based system to escalate customer issues as needed Qualifications Minimum of High School Diploma 0-2 years of experience working in a call center environment Excellent communication skills, both verbal and written Proficient in Microsoft Office and web based applications Knowledge about brand loyalty and concierge services Strong interpersonal skills Strong organizational skills and attention to detail Ability to engage with customers and create a positive customer experience Ability to work in a fast-paced environment with daily work processing deadlines Ability to work effectively without supervision Strong in leadership, empathy, communication, and team orientation Additional Information Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors. More information is available at ****************************** All your information will be kept confidential according to EEO guidelines. BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives FIRST Robotics (For Inspiration and Recognition of Science and Technology) AWIM (A World In Motion) Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
    $29k-40k yearly est. 60d+ ago

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