Contact Agent jobs at NC.gov - 231 jobs

Agency State Bureau of Investigation Division Job Classification Title SBI Agent I (S) Number Grade SW07 About Us The State Bureau of Investigation's mission is to serve Sheriffs, Police Chiefs, and District Attorneys as well as State and Federal partners, by investigating crimes and providing technical assistance in order to increase public safety for the citizens of the state of North Carolina. The SBI does so by conducting criminal investigations of allegations in areas of jurisdiction including narcotics, arson, election laws, misuse of state property, environmental crimes, human trafficking, child sexual abuse in day care centers, and threats made against public officials. The SBI provides support to local agencies related to computer crime investigations, use of force investigations, deaths in custody, crime scenes, financial crimes, missing and endangered persons, public corruption, cold cases, K9, special response team, bomb squad, and air wing. The SBI serves as North Carolina's repository of information on criminal history records, fingerprint identification, expungements, sex offender registry, and concealed handgun permits. The SBI manages the North Carolina Information Sharing and Analysis Center (ISAAC), which is the fusion center for the state of North Carolina, as well as the Behavioral Threat Assessment Unit, which assesses and manages threats of mass violence. Description of Work The SBI Agent I is a professional investigative position in the SBI using the authority, jurisdiction, and resources of the Bureau to assist local, state and federal law enforcement agencies and judicial officials, as well as exercise the statutory original jurisdiction of the Bureau. The role as an SBI Agent I requires the employee to perform a variety of law enforcement duties that include but are not limited to: * Investigating criminal activity, conducting crime scene searches, interviewing and interrogating persons in connection with the investigation of criminal cases. * Preparing detailed investigative reports using correct grammar, vocabulary, spelling, and appropriate terminology. * Assisting other law enforcement agencies in the investigation and prosecution of cases. * Testifying in court by articulating information in a self-confident and professional manner, and in logical order demonstrating use and understanding of appropriate language. * Gathering information for the identification of persons and criminal intelligence. * Apprehending wanted persons. * Conducting background investigations. * Interacting effectively with a variety of individuals from diverse backgrounds in the general population as well as in the law enforcement and criminal justice communities. Position Requirements SBI Agents must: * Be able to accurately evaluate the potential consequences of alternative courses of action and select the most appropriate option. * Be able to make sound decisions promptly when presented with multiple alternatives. * Be able to comprehend, retain, and accurately apply factual information related to applicable laws, statutes, and codes. * Communicate clearly and effectively with individuals and groups, including via police radio and other electronic communication systems. * Maintain a level of physical fitness sufficient to meet and sustain certification standards for law enforcement officers established by the North Carolina Criminal Justice Education and Training Standards Commission. * Maintain grooming standards that align with professional expectations and reflect commitment to a polished personal appearance and professional demeanor. * Conduct oneself, both on and off duty, in a manner that would not impair the credibility of testimony in a court of law or diminish community respect for and confidence in the law enforcement agency. * Respond on a 24-hour, 7 day per week basis. * Work a 160-hour work period as a minimum per month. * Serve a 24-month probationary period. * Attend the SBI Special Agent Academy which is a 12-week program held at the Samarcand Training Academy located in Jackson Springs, NC (Moore County). The SBI Agent pay scale as approved by the NC General Assembly: Entry (SBI Agent I) $53,629 Completion of year 1 $56,954 Completion of year 2 $60,656 Completion of year 3 $64,599 Completion of year 4 $68,798 Completion of year 5 $73,270 Completion of year 6 $78,033 * Rates subject to legislative changes. Knowledge Skills and Abilities/Management Preferences Salary Range: $53,629 - $91,169 Per North Carolina General Statute, the starting salary for an SBI Agent I is $53,629.00. This posting is a year-long continuous recruitment to establish a pool of qualified candidates for multiple anticipated statewide vacancies. Only one application per applicant is permitted for the duration of this posting and will be considered for all vacancies that occur during this posting period. The SBI Agent I will be assigned a duty station within the North Carolina State Bureau of Investigation (SBI). Agent duty stations may be located anywhere in the state. Click here to view the SBI District Map. This is a full-time position (40 hours per week) with Benefits. Basic Qualifications To be considered, an applicant: * Must have a Bachelor's degree from an appropriately accredited institution AND one year of law enforcement experience that included having the power to arrest or an equivalent combination of education and experience. * Must be a US Citizen. * Must have current North Carolina Basic Law Enforcement Certification or meet any requirements for a training waiver with the North Carolina Criminal Justice Education and Training Standards Commission as set forth in 12 NCAC 09B .0403. Note: Out of state applicants MUST Submit proof of an equivalency check with the North Carolina Criminal Justice Education and Training Standards Commission. Click on the following link for information on how to obtain an equivalency check. Training Evaluations for Out of State, Military, and Federal Law Enforcement Transfers - NCDOJ. Failure to do so may disqualify application. Management also prefers: * Basic knowledge of the methods, procedures, and practices used in the investigation of a variety of criminal offenses. * Basic knowledge of the principles of securing and identifying the more common types of physical evidence. * Ability to interpret and apply criminal laws of North Carolina in investigations, making arrests, preparing comprehensive and detailed reports pertaining to individual cases, and presenting effective court testimony. * Bilingual skills (proficiently read, speak, and write). Proficiency test to be administered. * Knowledge of firearms and tools and equipment involved in evidence collection and enforcement activities. Additional Hiring Requirements: Selected candidates must successfully complete and pass a comprehensive background investigation which includes a pre-employment polygraph examination, credit and arrest checks, interviews with associates, personal and professional references, verification interviews of employers and neighbors, verification of education achievement, medical examination, urinalysis drug screening and psychological assessment. Please Note: The SBI Has an Updated Hiring Process: Phases of the hiring process may be conducted at locations throughout the state. The first two assessment phases are offered quarterly and will be conducted in Moore County, North Carolina. To view available assessment dates, click here. Qualified applicants will be contacted via email and asked to select their preferred assessment date and will receive additional information including specific location details. Applicants who successfully complete both initial assessment phases will be scheduled for a polygraph examination, which will be administered in their respective geographic area. Following the completion of the first three assessment phases, the most qualified applicants will advance to the background investigation phase of the hiring process. Results from all assessment phases will be considered when making employment offers. Successful applicants will remain on an eligible-to-hire list for the duration of the job posting. Learn more about the North Carolina State Bureau of Investigation by visiting our website: *********************** The North Carolina State Bureau of Investigation (SBI) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. SBI supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community. Application Process Please visit How Do I Get the Job for tips and guidelines on applying for State jobs. Be sure to complete the application in full. In order to receive qualifying credit for all your work history and credentials, applicants must complete their entire work history and education on the application. Workday allows you to populate your profile and applications with information automatically pulled from your resume or LinkedIn profile, but you must upload this information and ensure its accuracy. Resumes are not accepted in lieu of the application, and "See Resume" is not acceptable in application fields. Any information omitted from the actual application will not be considered for qualifying credit. It is OK to attach a resume, but make sure all pertinent information is listed on the application form. All applications must be submitted by 11:59 PM on the closing date. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks. Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit ****************** to learn more. Certified Positions Applicants applying for positions certified through the North Carolina Department of Justice - Criminal Justice Education and Training Standards Division can find specific certification requirements here. Per North Carolina General Statute 143B-1209.54, applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the Federal Bureau of Investigation's Next Generation Identification (NGI) System and Criminal Justice Record of Arrest and Prosecution Background (Rap Back) Service. This is in addition to submitting fingerprints during the application process. Veteran's and National Guard Preference Applicants seeking Veteran's Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing. Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), SBI is committed to the full inclusion of all qualified individuals. As part of this commitment, SBI will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. Employment Eligibility It is the policy of the State of North Carolina and NC SBI that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System). CONTACT INFORMATION: N.C. State Bureau of Investigation Human Resources 3320 Garner Road Raleigh, NC 27610 *************** Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree from an appropriately accredited institution AND one year of law enforcement experience that included having the power to arrest; OR An equivalent combination of education and experience. Necessary Special Qualifications: Applicant must graduate from the next available SBI Academy upon hire and meet any other applicable NC state statutory standards for law enforcement officers. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Sharon Massey Sasser Recruiter Email: ***************

ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects. Responsibilities include: Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs. Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions. Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers. Reads and understands all program standards and accreditation policies and procedures. Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes. Revises policies and control documents, as assigned. Job Requirements: Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting. Prior Customer Service experience required, with proven success in building and maintaining positive working relationships. Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications. Strong oral and written communication skills a must, as are attention to detail and organizational skills. This position is located in Cary, NC with hybrid remote-working privileges. Compensation includes base salary + bonus. At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you're a goal-oriented individual who would like to experience the ACHC difference, we'd love to have you join our team. Accreditation Commission for Health Care is an Equal Opportunity Employer.

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about. Job Summary The Client Development Representative works in collaboration with the Research Models & Services (RMS) sales partners, customer service, and technical services teams. The role is responsible for gathering market intelligence, prospecting new leads and companies within the assigned Sales Team for RMS. Initially, the position will focus on internal collaboration with the opportunity to transition to more client-facing activities. This is a remote-based position. Territory is the Mid-Atlantic. Must be able to work East Coast hours. Key Responsibilities • Maintain a cooperative relationship with the assigned sales team to optimize conversion from qualified opportunities and contacts. • Work closely with cross-functional stakeholders including marketing, product management, project management, and operations within the assigned Sales Team. • Perform extensive datamining using internal and external tools to identify new prospects, emerging biotechs, funding trends, and research focus areas. • Gather data on market trends, competitive products, and analyze competitor activity. • Gain knowledge of customer study needs and applications of Charles River products and services while continuously gathering account intelligence and identifying new sales opportunities through data-driven insights. • Plan, develop, implement, and optimize sales opportunity campaigns. • Collaborate with the extended selling team to position Charles River products and services for market growth or share takeaway. • Maintain CRM database (Salesforce) with updates to sales campaigns, leads, and customer intelligence data. • Assist with special projects and perform other duties as assigned. • Position does not require customer-facing travel, but participation in sales meetings may be required. Job Qualifications • Bachelor's degree in a science or technical field required. Animal Science, Veterinary Tech, Biology, Genetics, Molecular Biology, strongly preferred. • 1-3 years of successful sales experience with a technical life science or research related field preferred. AALAS Certifications a plus. • An equivalent combination of education and experience may be accepted as a satisfactory substitute. • Demonstrated ability to quickly grasp and master highly technical concepts and articulate them well to others. • Outstanding listening, verbal, presentation, and written communication skills. • Strong interpersonal skills with the ability to communicate effectively with a wide range of customer personality types. Ability to work well with highly educated research scientist customers. • Strong ability to identify customer needs and solutions using Charles River products and services. • Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint) • Experience working with Salesforce or a similar CRM database a plus. • Strong business sense, instinct, and personal drive. • Team goal oriented with a focus on achieving team sales performance metrics through personal contribution and teamwork Compensation Data The pay range for this position is $21.59/hr. - $31.99/hr. USD. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location. About Corporate Functions The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement. About Charles River Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market. With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years. We're committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility. Equal Employment Opportunity Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws. It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_**********. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications. For more information, please visit ***************

The Customer Service Representative at American Leak Detection of Denver, CO is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout Colorado. Benefits for our Customer Service Reps (CSRs): 401(k) Dental insurance Health insurance Paid time off Vision insurance Work from home Advancement opportunities Salary: $22.00/hr Customer Service Reps (CSR) Core Responsibilities: Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians Shift: 8 hour daytime shift, full-time Availability: General workday is Monday through Friday, occasional weekend availability may be required Customer Service Representative (CSR) Qualifications: Excellent customer service and telephone skills Excellent written and oral communication skills Proficiency in Microsoft Office Suite Experience in the plumbing, restoration, or construction industries- a plus but not required Experience using Salesforce is a plus but not required About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Description The Customer Service Representative at American Leak Detection of Denver, CO is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout Colorado. Benefits for our Customer Service Reps (CSRs): 401(k) Dental insurance Health insurance Paid time off Vision insurance Work from home Advancement opportunities Salary: $22.00/hr Customer Service Reps (CSR) Core Responsibilities: Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians Shift: 8 hour daytime shift, full-time Availability: General workday is Monday through Friday, occasional weekend availability may be required Customer Service Representative (CSR) Qualifications: Excellent customer service and telephone skills Excellent written and oral communication skills Proficiency in Microsoft Office Suite Experience in the plumbing, restoration, or construction industries- a plus but not required Experience using Salesforce is a plus but not required About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Customer Experience Specialist - Community Resource Center The Department of Community Resources Please apply by: 1/28/2026 "Follow Your Calling, Find Your Career" Rate: $20.00 - $26.61 / hr This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Position Specific Summary The Customer Experience Specialist position will support the Department Monday - Friday on-site as telework is not provided. Additionally the selected candidate may be required to stand for a period of time while completing duties and support additional CRC locations as needed. Location: 3205 Freedom Drive Charlotte, NC 28208 Position Summary This is a customer-facing position that will interface directly with walk-in customers in Health and Human Services. The incumbent will understand the CRC lobby workflow and processes in order to help guide customers through the proper steps required for their needs, or to the appropriate subject matter experts who can provide the customer with more detailed guidance. This position will also provide administrative back-up to clerical functions. The goal of the Community Resource Center is to deliver quality, accurate, and personalized solutions that enhance customer satisfaction with every interaction. Essential Functions * Greet, direct and screen customers for accessibility to all HHS programs and services helping as required. * Act as an initial point of contact for the HHS walk-in customer. * Assisting customers with check-in * Directing customer to building amenities or waiting area * Identifying situations requiring escalation (to liaison, case worker, management, etc.) * Deescalate situations * Intuitive to read the environment and respond appropriately * Authentic interactions with customers * Observant and aware of surroundings * Must remain informed and knowledgeable of all programs and services offered within CRC including those offered by Community Organizations. * Maintain personal and professional competency via trainings. * Ensure agency guests are appropriately directed and staff are notified. * Interview and screen customers to understand their specific needs. * Determine which workflow steps and processes are needed to fulfill the customer's needs to help ensure that the customer's transactions are efficient and effective. * Respond in a timely manner and communicate clearly and accurately. * Maintain dialog with customers regarding expectations and experiences and use this feedback to improve service delivery. * Utilize Language Assistance staff and devices to effectively communicate with LEP and other customers. * Recognize when requests must be escalated and follow policies and procedures to ensure the customer receives communication regarding resolution. * Collaborate with staff to ensure the customer workflow is efficient and successful. Keep current with CRC process changes and ensure that customer communications reflect the correct and current protocols. * Collaborate with staff to function in support of each other to achieve the mission of HHS and Mecklenburg County; Assist with additional lobby services as needed (including, but not limited to, the Document Counter, Kids' Corner, Food Pantry, and Computer Room) * Maintain a professional environment. * Ensure the lobby is clean, safe, and operationally ready * Maintain county standards in professional appearance * Ensure wheelchairs and other equipment is properly maintained and secured Minimum Qualifications Experience: Minimum of two years of customer service or community service-related experience Education: High School Diploma or equivalent Combination of relevant education and relevant experience accepted?: Yes Preferred Qualifications * Associate's degree * Bilingual Skills (Spanish/English) Knowledge, Skills and Abilities Knowledge of * Thorough knowledge of Health and Human Service customer service needs and understanding of mission, mandate, and duties. * Communicate clearly and professionally, both with customers and staff. * Ability to maintain a friendly, cooperative, and responsive attitude toward customers. * Intuitive to read the environment and respond appropriately * Skilled in time management in order to effectively manage daily workloads. * Ability to troubleshoot and alert Customer Service Manager to potential problems. * Possess the ability to be a self-directed and motivated individual; to work without direct supervision, in a team environment, and keeping management informed of unusual problem situations. * Ability to establish and maintain effective working relationships with members of the CRC team, other employees, and the general public. * Possess a strong work ethic and team player mentality. * Knowledge of PC's, laptops, tablets or similar devices, printers, other peripherals, operating systems, Outlook, and MS Office Suite. Skills * Active listening * Attention to detail * Critical thinking * Reading comprehension * Service orientation * Time management * Written and oral communication Abilities * Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships * Communication: Clearly conveying information and ideas through a variety of media to individuals and/or groups in a manner that engages the audience and helps them understand and retain information * Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and the organization's needs * Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties Computer Skills * General knowledge of various computer applications Work Environment Works in an office setting with moderate noise Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Are you looking for an opportunity to serve Pennsylvania's older adult population? The Pennsylvania Department of Aging (PDA), Bureau of Quality Assurance, is seeking an Aging Services Specialist to join our dedicated team. Your work will help us accomplish our vision of a Pennsylvania where older adults are embraced and empowered to live and age with dignity and respect. Apply today and join us in our mission to promote independence, purpose, and well-being in the lives of older adults across the commonwealth. DESCRIPTION OF WORK As an Aging Services Specialist, you oversee the 52 Area Agencies on Aging's (AAA's) compliance with the Older Adult Protective Services Act (OAPSA), law, program and documentation standards, Department of Aging policies, and the overall quality of service provided by the AAAs under OAPSA. Work involves maintaining thorough and comprehensive knowledge and understanding of the Protective Services law, regulations, and the Pennsylvania Department of Aging (PDA) policies and procedures. You will be expected to maintain a strong knowledge of the application/system utilized by PDA and the Area Agency on Aging (AAA) to review consumer records and identify areas of non-compliance with statutory and departmental directives. This position routinely serves as the team lead to manage all aspects of the Comprehensive Aging Program Evaluation (CAPE) review. You will have the opportunity to review AAA Performance Improvement Plans (PIPs) submitted as a result of the CAPE review findings and work directly with the AAA to provide assistance and recommendations. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: * Full-time employment * Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch. * Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report to the headquarters office in Harrisburg when needed. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. * Salary: In some cases, the starting salary may be non-negotiable. * You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: * Two years of professional experience in a human services program conducting human services related research or providing social services to clients, and a bachelor's degree; or * An equivalent combination of experience and training. Other Requirements: * You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. * You must be able to perform essential job functions. How to Apply: * Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). * If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. * Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. * Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: * Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): * 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION * Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). * Your score is based on the detailed information you provide on your application and in response to the supplemental questions. * Your score is valid for this specific posting only. * You must provide complete and accurate information or: * your score may be lower than deserved. * you may be disqualified. * You may only apply/test once for this posting. * Your results will be provided via email. Learn more about our Total Rewards by watching this short video! See the total value of your benefits package by exploring our benefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit ********************* and click on the benefits box. * Eligibility rules apply. 01 AAA - The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older? * Yes * No 02 How many years of full-time professional experience do you possess in a human services program conducting human services related research or providing social services to clients? * 2 years or more * 1 but less than 2 years * Less than 1 year * None 03 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 04 How much graduate coursework have you completed in human services, education, public health, epidemiology, social services, public administration, public policy, or the social or behavioral sciences? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visiting ************* and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit ********************************************************************* and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. * 60 credits or more * 30 but less than 60 credits * Less than 30 credits * None 05 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our FAQ page. * Yes 06 WORK BEHAVIOR 1 - INTERPRET STANDARDS, POLICIES, AND PROCEDURES Collects and analyzes information required for the interpretation and application of human services program standards, policies, and procedures to ensure conformity with federal regulations and departmental policy, procedures, and objectives. Makes recommendations to implement changes to program standards, policies, or procedures. Levels of Performance Select the Level of Performance that best describes your claim. * a. I have experience collecting and analyzing information required for the interpretation and application of standards, policies, and procedures related to HUMAN SERVICES PROGRAMS to ensure conformity with federal regulations and departmental policy, procedures, and objectives AND making recommendations to implement changes to standards, policies, or procedures. * b. I have experience collecting and analyzing information required for the interpretation and application of standards, policies, and procedures related to HUMAN SERVICES PROGRAMS to ensure conformity with federal regulations and departmental policy, procedures, and objectives. * c. I have experience collecting and analyzing information required for the interpretation and application of standards, policies, and procedures related to programs or services OTHER THAN HUMAN SERVICES to ensure conformity with federal regulations and departmental policy, procedures, and objectives. * d. I have successfully completed college-level coursework related to research methods, investigations, or data analysis. * e. I have NO experience or education related to this work behavior. 07 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience * The duties you performed related collecting and analyzing information * The duties you performed related to interpreting policies and procedures for conformance * Your experience making recommendations to implement changes 08 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours 09 WORK BEHAVIOR 2 - PROVIDE TECHNICAL ASSISTANCE Provides technical assistance to groups or individuals administering human services programs. Support includes offering expert advice and recommendations to address specific challenges or problems and providing strategic direction. Provides information to the public to increase awareness of programs and services. Levels of Performance Select the Level of Performance that best describes your claim. * a. I have experience providing technical assistance to groups or individuals administering human services programs AND providing information to the public to increase awareness of programs and services. * b. I have experience providing technical assistance to groups or individuals administering programs OTHER THAN human services AND providing information to the public to increase awareness of programs and services. * c. I have experience providing information to the public regarding programs and services. * d. I have successfully completed college-level coursework related to public relations, technical assistance, or communication. * e. I have NO experience or education related to this work behavior. 10 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience * The duties you performed related to providing technical assistance * To whom you provided technical assistance * The topic(s) of the technical assistance you provided 11 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours 12 WORK BEHAVIOR 3 - MONITOR AND EVALUATE PROGRAMS Monitors human services program delivery for compliance with applicable policies, procedures, and regulations including monitoring funding sources for proper usage of funds. Identifies areas of improvement. Makes recommendations for revisions to program planning and delivery. . Levels of Performance Select the Level of Performance that best describes your claim. * a. I have experience monitoring human services program delivery for compliance with applicable policies, procedures, and regulations including monitoring for proper usage of funds; identifying areas of improvement; AND making recommendations for revisions to program planning and delivery. * b. I have experience monitoring human services program delivery for compliance with applicable policies, procedures, and regulations including monitoring for proper usage of funds AND identifying areas of improvement. * c. I have experience monitoring program delivery for compliance with applicable policies, procedures, and regulations including monitoring for proper usage of funds AND identifying areas of improvement. These programs were OTHER THAN human services. * d. I have successfully completed college-level coursework related to program evaluation, auditing, or quality assurance. * e. I have NO experience or education related to this work behavior. 13 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience * The duties you performed related to monitoring programs for compliance and proper usage of funds * Your experience making recommendations for revisions * The type of programs that you monitored 14 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours 15 WORK BEHAVIOR 4 - DEVELOP AND DELIVER TRAINING Develops and delivers human services program training for staff and providers of programs. Levels of Performance Select the Level of Performance that best describes your claim. * a. I have experience DEVELOPING AND DELIVERING human services program training for staff or providers. * b. I have experience DELIVERING human services program training for staff or providers. SOMEONE ELSE developed the training. * c. I have experience DEVELOPING OR DELIVERING training on topics OTHER THAN human services programs. * d. I have successfully completed college-level coursework related to adult learning or training. * e. I have NO experience or education related to this work behavior. 16 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience * The duties you performed related to developing or delivering training * The topic(s) of the training you developed or implemented 17 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website ****************************

Are you interested in a rewarding career opportunity where you will be an advocate for older Pennsylvanians? The Pennsylvania Department of Aging (PDA), Bureau of Protective Services is eager to welcome an Aging Services Specialist as a vital member to our dedicated staff of professionals. Your diligence in this role will ensure that quality protective services are consistently available to older adults across the commonwealth. Join us in our mission to promote independence, purpose, and well-being in the lives of older adults and apply today! DESCRIPTION OF WORK An Aging Services Specialist is a principal liaison between the Pennsylvania Department of Aging (PDA) and the Area Agencies on Aging (AAAs) regarding the administration and implementation of Pennsylvania's Older Adults Protective Services Act (OAPSA). This professional provides technical assistance and guidance to Area Agency on Aging (AAA) policies and procedures and resolves non-compliance issues identified during monitoring reviews. Collaboration with PDA's Bureau of Quality Assurance to deliver technical assistance and training ensures compliance and accurate data collection in PDA's protective services electronic database system. Additional duties to include but not limited to: * Review and respond to protective services inquiries and complaints from a variety of sources * Develop, implement and review policy, procedure and/or regulations regarding protective services and/or guardianship program areas * Manage the training contract to ensure all deliverables are timely and effectively met * Search and apply for grants and other funding opportunities that involve protective services and associated grants and projects * Assist with grant and contract planning, oversight and management including preparing, submitting, managing deliverables to ensure all steps are completed timely and in accordance with budget and submission of required reports and deadlines Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: * Full-time employment * Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch. * Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report to the headquarters office in Harrisburg when needed. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. * Salary: In some cases, the starting salary may be non-negotiable. * You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: * Two years of professional experience in a human services program conducting human services related research or providing social services to clients, and a bachelor's degree; or * An equivalent combination of experience and training. Other Requirements: * You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. * You must be able to perform essential job functions. How to Apply: * Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). * If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. * Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. * Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: * Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): * 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION * Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). * Your score is based on the detailed information you provide on your application and in response to the supplemental questions. * Your score is valid for this specific posting only. * You must provide complete and accurate information or: * your score may be lower than deserved. * you may be disqualified. * You may only apply/test once for this posting. * Your results will be provided via email. Learn more about our Total Rewards by watching this short video! See the total value of your benefits package by exploring our benefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit ********************* and click on the benefits box. * Eligibility rules apply. 01 The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older? * Yes * No 02 How many years of full-time professional experience do you possess in a human services program conducting human services related research or providing social services to clients? * 2 years or more * 1 but less than 2 years * Less than 1 year * None 03 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 04 How much graduate coursework have you completed in human services, education, public health, epidemiology, social services, public administration, public policy, or the social or behavioral sciences? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable.? You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left.?You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report.? We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting ************* and clicking the Evaluation Services Link. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. * 60 credits or more * 30 but less than 60 credits * Less than 30 credits * None 05 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our FAQ page. * Yes 06 WORK BEHAVIOR 1 - DEVELOPING AND INTERPRETING STANDARDS, POLICIES, AND PROCEDURES Develops policies, procedures, and standards governing programs by researching, reviewing, analyzing data, and provides recommendations to implement the necessary changes. Collects and analyzes information required for the interpretation and application of standards, policies, and procedures to ensure conformity with federal regulations and departmental policy, procedures, and objectives. Levels of Performance Select the "Level of Performance" which best describes your claim. * A. I have developed AND interpreted initial standards, policies, and procedures by collecting, reviewing, and analyzing information to ensure conformity with federal regulations and departmental policy, procedures, and objectives. I also made recommendations to implement changes as necessary. * B. I have interpreted standards, policies, and procedures to ensure conformity with federal regulations and departmental policy, procedures, and objectives AND made recommendations to implement changes as necessary. However, I was not responsible for developing the initial standards, policies, and procedures. * C. I have collected and analyzed information and data related to conformity with federal regulations and departmental policy, procedures, and objectives but someone else was responsible for developing the initial standards, policies, and procedures and implementing changes as necessary. * C. I have college-level coursework or training related to this work behavior such as policy development, research methods, or data analysis. * D. I have NO experience or coursework related to this work behavior. 07 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience. * Your experience developing or interpreting policies and procedures. * Your experience making recommendations. * Your experience collecting and analyzing data. * Your specific duties and level of responsibility. 08 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours 09 WORK BEHAVIOR 2 - PROVIDING CONSULTATIVE SERVICES Provides consultative services and technical assistance to groups that directly administer services and to outside sources (local, state, and federal agencies, colleges, non-profits, etc.) regarding programs. Fosters cooperative relationships with the public to increase awareness of available programs and services. Reviews and comments on annual plans to provide input on fiscal and programmatic data. Investigates and responds to verbal and written inquiries and complaints and provides guidance related to aspects of the organization's and program's functions. Levels of Performance Select the "Level of Performance" which best describes your claim. * A. I have provided consultative services and technical assistance to groups that directly administer services AND to outside sources such as local, state, and federal agencies, colleges, non-profits. I have investigated and responded orally and in writing to inquiries and complaints. * B. I have provided consultative services and technical assistance to groups that directly administer services OR to outside sources such as local, state, and federal agencies, colleges, non-profits. I have investigated or responded orally and in writing to inquiries and complaints. * C. I have provided technical assistance/education to the public regarding available programs and services. I have written letters, memos, and other correspondence. * D. I have college-level coursework or training related to this work behavior such as consulting, investigations, technical writing, or communication. * E. I have NO experience or coursework related to this work behavior. 10 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience. * Your experience providing consultative services or technical assistance and with whom. * Your experience investigating or responding to inquiries and complaints. * Your level of responsibility. 11 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours 12 WORK BEHAVIOR 3 - MONITORING AND EVALUATING PROGRAMS Monitors program delivery for compliance with applicable policies, procedures, and regulations. Collects and analyzes data necessary for the evaluation of program effectiveness and the compilation and organization of reports and makes recommendations for program planning. Uses consumer-specific data gathered to identify the best practices and areas where a program might need remediation. Monitors service utilization and programmatic operations. Monitors funding sources to ensure the proper allocation of funds and the cost effectiveness of services provided. Levels of Performance Select the "Level of Performance" which best describes your claim. * A. I have experience evaluating programs for compliance with policies, procedures, and regulations and identifying areas where a program might need remediation. I was responsible for monitoring funding sources for the proper allocation of funds and the cost effectiveness of services provided. * B. I have experience evaluating programs for compliance with policies, procedures, and regulations and identifying areas where a program might need remediation. Someone else was responsible for monitoring funding sources for the proper allocation of funds and the cost effectiveness of services provided. * C. I have experience monitoring funding sources for the proper allocation of funds and the cost effectiveness of services provided. Someone else was responsible for evaluating programs for compliance with policies, procedures, and regulations and identifying areas where a program might need remediation. * D. I have college-level coursework or training related to this work behavior such as program evaluation, auditing, or quality assurance. * E. I have NO experience or coursework related to this work behavior. 13 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience. * Your experience evaluating programs for compliance and identifying areas that need remediation. * Your experience monitoring funding sources. * Your level of responsibility. 14 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours 15 WORK BEHAVIOR 4 - DEVELOPING AND PROVIDING TRAINING Develops training activities and assesses staff training needs to fulfill departmental objectives. Develops operational manuals, program directives, instructions, guidelines, and procedures. Provides training and guidance to current and new agency staff. Presents new/updated legislation, policies, procedures, and standards governing programs through written or oral presentations and reports to work groups/committees and stakeholders at seminars, agency meetings, or annual conferences. Levels of Performance Select the "Level of Performance" which best describes your claim. * A. I have assessed training needs AND independently developed training programs AND have provided training to staff. * B. I have assessed staff training needs AND assisted in the development of training programs AND have provided training to staff. * C. I have provided training to staff OR assessed staff training needs OR developed or assisted in the development of training materials. * D. I have college-level coursework or training related to this work behavior such as adult learning, education, training, or training development. * E. I have NO experience or coursework related to this work behavior. 16 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience. * Your experience developing training programs or assessing training needs. * Your experience providing training to staff or developing training materials. * Your specific duties and level of responsibility. 17 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website ****************************

    Mammoth Tech provides versatile and tech-savvy contact center and debt collections services for the world's largest brands. Some of our clients have included a Top-10 Global Restaurant Company, a Top-15 U.S. Healthcare System, and goverment contracts. We specialize in many business process outsourcing efforts such as contact center work, IT as a Service, and debt collections. We are a fast-paced, quickly growing company with a coast-to-coast presence, looking to expand multi-fold over the next few years. POSITION SCOPE :    The position of Customer Service Rep provides support for the business processes of the company. The primary responsibility of this position is providing excellent customer service to our customers and clients. This position is directed towards outstanding Customer Service Representatives who want to be part of a team of top performers empowered to provide the best customer service experience possible. The position is a challenging job in a fast paced, performance-oriented environment. The most important attributes for this position are the employee's character, intelligence, communication ability and personal motivation. A Customer Service Representative must use sound judgment in the execution of their duties, possess an engaging communication style and maintain a competitive, self-motivated demeanor.      DUTIES & RESPONSIBILITIES :    The Customer Service Representative will be responsible for performing their tasks in a productive and effective manner.     Responsible for communicating with customers via inbound phone calls. Additional communication lines may include email, live chat, or other means as needed. Ability to exceed a daily quota consisting of inbound / outbound phone calls, emails, and live chats. Record detailed notes of customer communication. Maintain real-time communication by keeping the inventory volume current Create life-long customers by responding to their inquiry in a way that is creative, personal, comprehensive, unique, and consistent to demonstrate the customer's value. Maintaining the high standards of professionalism and customer service expected by our clients by demonstrating efficient and courteous responses in a timely and friendly manner. De-escalate situations involving dissatisfied customers Record and document customer interaction. Input necessary data and keep records to identify trends for escalation Collaborate with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible. Operate in a remote work environment by utilizing proficient computer skills and technical knowledge Adapt to a fast paced and ever changing work environment. Willing to work a customer service schedule, based on high volume days and times in the restaurant / hospitality industry Maintain consistent and undivided attention to assigned responsibilities Other duties as assigned.    REQUIRED SKILLS/ABILITIES :     Clear and articulate telephone voice without major background noise or distractions Ability to plan, prioritize and organize workloads.   Self-motivation with strong communication skills; excellent decision-making skills; ability to learn quickly.   Must be a reliable individual able to provide consistently excellent work performance.   Experience with a multi-line phone system.   Computer Skills: Microsoft Office, various cloud-based platforms such as Salesforce, data entry, and word processing Upbeat and positive attitude Ability to maintain the reputation of Mammoth Tech and any assigned clients Ability to adapt to change in a rapidly expanding dynamic organization.   QUALIFICATION / EDUCATION AND EXPERIENCES :   Independent self-starter with excellent time management skills.  Strong customer service skills (1-3 years' experience in a customer service capacity)   High School diploma or GED required Must be at least 18 years of age Must have your own computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed) This position is weekends only with a start time of 2 PM or 5PM EST.   PHYSICAL REQUIREMENTS :   Prolonged periods sitting at a desk and working on a computer and telephone.  Must be able to lift up to 15 pounds at times.     Mammoth Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.     This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.     Mammoth Tech is an Affirmative Action/ Equal Opportunity Employer.    

Applicants are encouraged to apply early. The application review process will take place immediately and continue until the position is filled. This recruitment may close any time after the first review or when a sufficient number of qualified applications have been received. Hiring range for this position is $47,486.40 - $56,742.40. Initial placement for new employees is customarily at entry level through 35% percentile. Pay grade for this position is 17. General Definition of Work: Performs intermediate paraprofessional work involving the initiation, preparation and organization, and enforcement of child support orders in a child support enforcement program. Work in this class is distinguished from the Agent I by the in-depth investigation and preparation of cases for court, the enforcement of court support orders, and variables affecting a case and the independent role in presenting cases (with the attorney) in the courtroom. Work is circumscribed by a variety of federal, state and county court decisions, laws, policies, regulations and procedures. Work is reviewed through productivity reports, observation, and periodic conferences. Work is performed under regular supervision. Essential Functions/Typical Tasks: Interviewing custodial parent or caretaker, to explain the program and to obtain data regarding the non-custodial parent; locating the non-custodial parent; establishing voluntary and involuntary paternity and/or support obligations through the court system; enforcing court orders; gathering information and evidence; entering and maintaining case data in the appropriate county and state systems; monitoring court-ordered payments; determining and taking action when the non-custodial parent is in arrearages; maintaining records, files, and confidentiality. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) * Investigates and prepares cases (for the attorney) and determines the course of action. * Assists the attorney in the courtroom in presenting the case and reviewing evidence. * Negotiates agreement with the non-custodial parent. * Testifies in court as required. * Receives and responds to incoming calls for child support services regarding new or established cases. * Verifies information regarding absent parents through telephone calls and correspondence with local government representatives, employers, attorneys, neighbors and other similar contacts. * Explains program requirements and options and advise or refer client to other programs or services as appropriate. * Informs custodial parent or caretaker of rights and obligations as prescribed by program policies. * Operates computer terminal entering and retrieving data from the appropriate state and county systems. * Documents electronic case record. * Participates in ongoing training as required. * Performs related tasks as required to potentially include but not limited to emergency shelter operations. Knowledge, Skills and Abilities: Thorough knowledge of applicable legal procedures and the child support enforcement program. Knowledge of and ability to read, analyze, interpret and apply federal, state, and County program rules, regulations and procedures, of investigating cases. General knowledge of agency and community programs and services. Working knowledge of standard office procedures, practices and equipment. Skill to use a variety of office machines, computers, applicable software and typing. Ability to interview clients, absent parents and related sources, and to investigate cases; to organize, analyze, and summarize case information; basic math skills; to establish and maintain effective working relationships with clients and absent parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys; to understand and follow oral and written directions; to establish and follow detailed work procedures; to prioritize work; to prepare and maintain accurate records and reports; to communicate effectively orally and in writing with persons of varied social, economic, cultural and educational backgrounds; to maintain composure, keeping emotions in check, even in difficult situations; and to attend work regularly. Management Preferences: * Knowledge of ACTS (Automated Collections and Tracking System) is preferred * Ability to speak Spanish desirable * Valid Driver Licenses is required Education and Experience: * Graduation from high school and three years of experience in investigative, judiciary, eligibility, or legal work; * Or an Associate Degree from an appropriately accredited institution in Business Administration, Human Services, Law Enforcement; * Or closely related field and two years of experience in investigative, judiciary, eligibility, or legal work; * Or a four-year degree and six months of experience in investigative, judiciary, eligibility, or legal work. * An equivalent combination of education, training, and experience may be considered. Some county job postings indicate that you can qualify with an "equivalent combination of education and experience." If this language is included in the job description, it means you may qualify through either education, your years of directly related experience, or a combination of both. If you have indicated that you have earned a certificate, diploma, or degree from a technical school, college, or university, please note that Cabarrus County will verify your educational credentials. Official transcripts must clearly show the specific credential awarded to ensure accurate validation. Special Requirements: Possession of an appropriate driver's license valid in the State of North Carolina. Position may occasionally require working before/after normal business hours to meet the needs of families/customers. Physical Requirements: This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects and requires some medium work involving the exertion of 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects ; work requires stooping, reaching, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to contact with irate clients and absent parents, some who are potentially dangerous; the worker is not subject to adverse environmental conditions. Supplemental and Contact Information: Cabarrus County selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence. Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application. Applicants who obtained their education outside of the United States and its territories are expected to assume responsibility for having their academic degrees validated as equivalent to a degree conferred by a regionally accredited college or university in the United States. Please be sure to complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted. If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Processing applications will take an average of 6 - 8 weeks due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the most qualified applicants. For technical issues with your applications, please call the NEOGOV Help Line at ************. If there are any questions about this posting other than your application status, please contact HR at ************.

The Cusomer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations. Job Description At GFL our goal is to invest in our people and provide opportunities to grow for life! Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE! 15 days of paid time off 4 medical plan options including an HSA with employer contribution & match program Medical, dental, and vision coverage. 401(k) with an employer match Paid holidays Employee Assistance Program with free counseling services. Overview: GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job - it's an opportunity to grow in your career, make new friends, and make a difference each day Key Responsibilities: • Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web. • Communicate clearly and concisely with on-the-road employees to give instructions and assistance. • Answer incoming and make outgoing customer telephone calls. • Receive and resolve, within established guidelines, customer questions and concerns. • Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales. • Track customer information and concerns and enter data into database. • Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment. • Maintain new account files. • Work with supervisors to ensure that all missed stops and special pick ups are completed daily. • Provide timely and accurate information regarding missed stops or other customer concerns. • Generate call-in work orders for drivers • Download, distribute and answer all customer inquiries received via email. • Take web request and process payments by phone. • Process customer payments via internet and take cash payment's as needed. • Enter new subscription residential accounts into system. • Run credit checks on new customers. • Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled. • Key all new/cancelled accounts into Tower system and verify in system. • Scan all contracts into system and maintain records of them. • Assist in completing the Affirmative Action log for all applicants. • Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners. • Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors. • Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors. • May provide back up assistance for Office Coordinator. • Perform other duties and responsibilities as required or requested by management. Requirements: • High School Diploma or GED. • One (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities: • Ability to implement solutions to general and specific customer concerns. • Ability to work in fast-paced environment, meet time deadlines and perform under pressure. • Possess good organizational skills and record keeping skills. • Possess ability to speak and communicate effectively with customers and employees both verbally and in writing. • Proficient in Microsoft Outlook, Microsoft Word and Excel. • Good problem solving ability. • Excellent data entry skills. Physical/Mental Demands: • Ability to stand, sit, walk, use hands and fingers, talk and hear. • Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Working Conditions: • Work in indoor office environment 95% of the time. • Noise level is usually moderate. #GFLTalent We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact ******************************* This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Under general supervision of the Community Development Director, assists in the coordination and facilitation of neighborhood improvement efforts to enhance quality of life. FLSA Status: Non-Exempt This is a continuous posting and may close at any time. Examples of Duties * Serve as a liaison between City departments and neighborhood groups to improve communications on needs and problems. * Receive and respond to citizen and neighborhood concerns. * Provide corrective action by referring to the appropriate department(s), coordinating follow-up, and ensuring citizen satisfaction. * Meet with community leaders to handle concerns through the program. * Assist with the development and approval of neighborhood associations, and provide support to increase their effectiveness. * Attends neighborhood association meetings as directed. * Makes group presentations and facilitates group discussions. * Assists with the development and implementation of neighborhood plans and strategies to address community concerns. * Coordinate the neighborhood association and neighborhood improvement grant programs. * Performs other related duties as assigned. Minimum Qualifications Education and Experience: * Bachelor's degree or higher from an accredited college or university with a major in urban planning, public administration, sociology, social work, psychology, public affairs or related field; and * Over three years of experience working with diverse groups and the general public, with an emphasis on conflict resolution and problem-solving functions; some experience in a local government environment preferred. Knowledge, Skills, and Abilities: Knowledge of: * neighborhood improvement strategies, problem-solving, and conflict resolution techniques, and urban planning principles; * laws, legal codes, government regulations and ordinances. Skill in: * research and analyze facts while exercising sound judgment in arriving at conclusions. * organizing, prioritizing, and following through on multiple projects simultaneouslywithout close supervision. Ability to: * learn the operations, policies, and procedures of the various City departments, and the location and characteristics of neighborhoods within the City. * display exceptional interpersonal skills. * prepare clear, concise, reports and recommendations; * operate a personal computer and related office technology; and * establish and maintain effective working relationships with property owners, residents, general public, and other City employees and officials. Special Requirements * Valid North Carolina drivers license * Available to attend night and weekend neighborhood meetings on a regular basis as needed.

Job Purpose Employees within this role work under general supervision and must have a considerable knowledge of Child Support Enforcement programs and significant understanding of the State Automated Collection and Tracking system technology. View our quick video on why you should work with Alamance County DSS: Alamance County Department of Social Services Recruiting Video Responsibilities * Responsible for the establishment of paternity and support by performing the following duties: * Establishing paternity and support criteria for cases through court action. * Interviewing custodial and noncustodial parents * Explaining the program and to obtain data regarding the absent parent. * Determining the correct course of action for each situation by establishing paternity and/or support obligations through the court system. * Ensures knowledge of latest policies and procedures of the Child Support Program. * Gathers evidence for court by drafting the proper papers, evaluating testimony and evidence and determining the necessity of court action and involvement. * Attendees court and communicates with court personnel as it relates to testifying and presenting cases (in partnership with the attorney) in the courtroom. Qualifications * Accountability - Ability to accept responsibility and account for his/her actions. * Accuracy - Ability to perform work accurately and thoroughly. * Autonomy - Ability to work independently with minimal supervision. * Communication, Oral - Ability to communicate effectively with others using the spoken word. * Communication, Written - Ability to communicate in writing clearly and concisely. * Customer Oriented - Ability to take care of the customers' needs while following company procedures. * Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. * Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace. * Influence - Ability to gain support and buy-in by way of persuading, convincing or influencing to others to overcome barriers allowing them to support a particular vision. * Judgment - Ability to use good judgment and discretion as it relates to interpreting policies and procedures. * Multitasking - Ability to multi-task in a fast-paced environment. * Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. * Relationship Building - Ability to effectively build relationships with customers and co-workers. * Safety-Minded - Creating a safe work environment; managing risks; reducing exposure liabilities. * Time Management - Ability to utilize the available time to organize and complete work within given deadlines. Skills & Abilities Education & Experience: High School Diploma or G.E.D. required. Associate's Degree or further education preferred. Three years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or an associate degree in business administration, human resources, law enforcement or closely related degree and one year of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or a four year degree and six months experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills and abilities needed to perform the work; or an equivalent combination of education and experience. One year of experience as a Child Support Agent I or in the field of law enforcement or comparable field requiring knowledge in enforcing laws and the court system, or a four-year degree in criminal justice. A copy of a certified college transcript and a letter of reference must be provided upon request. Computer Skills: Proficient in MS Office (Excel, Word and PowerPoint Experience). Proficient intermediate past computer experience. License/Credentials: Possession of a valid N.C. driver's license is required for this position and maintaining a driving record in accordance with Alamance County policy. PHYSICAL DEMANDS: N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day) Physical Demands Stand F Walk F Sit F Manually Manipulate O Reach Outward O Reach Above Shoulder O Climb O Crawl O Squat or Kneel O Bend O Lift/Carry 10 lbs or less O 11-20 lbs. O 21-50 lbs. O 51-100 lbs. O Over 100 lbs. O Push/Pull 12 lbs or less O 13-25 lbs. O 26-40 lbs. O 41-100 lbs. O Other Physical Requirements * Vision (Near, Distance, Peripheral) WORK ENVIRONMENT Standard office environment Health Insurance - Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following the 30-day waiting period. Changes to elections can then be made during the annual open enrollment period, usually in the fall, or within 30 days of a qualified life event (marriage, divorce, birth or adoption of a child, change in child's dependent status, death of a spouse or other dependent and other change in employment status). Alamance County Government currently offers three plans of medical/pharmacy benefit options including a COPAY Plan 70, COPAY Plan 80 and a QHDHP with HSA. Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event. Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event. Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more. Death Benefit - Alamance County Government has elected to contribute towards a Death Benefit associated with the Retirement System for all employees that are contributing Retirement System members. Once an employee has met at least one (1) year as a contributing member to the retirement system, the employee will have a benefit payable to their beneficiary of no less than $25,000 and no more than $50,000 based on the employee's salary. Benefit is payable if the employee is actively working and has not reached 70 years of age. Life Insurance - Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents. Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed. If you leave the County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have at least five (5) years of service, you are considered 100% vested in NCLGERS. Alamance County will be contributing a percentage as required by NCLEGRS on your behalf as well. Time Off Accruals: Vacation Time - All Alamance County full time employees immediately earn a bank of vacation hours that can be used after 6 months of employment (exhausting their probationary period). Vacation time accrues based on the full-time hire date (most recent hire date is used in the case of rehires). Employees with a hire date before the 15th of the month will receive vacation credit for that month; otherwise, time will not be earned. Time will be contributed to the employee's time off bank on the 15th of the month based on a monthly proration of the schedule below. Years of Service - Days of Vacation Annually 0-4 years of service 10 days equivalent to 80 hours 5-9 years of service 13 days equivalent to 104 hours 10-14 years of service 16 days equivalent to 128 hours 15-19 years of service 21 days equivalent to 168 hours 20 years or more 25 days equivalent to 200 hours Sick Time - All Alamance County full-time employees will earn a bank of sick hours to be used when they are away from work for instances related to their own illness or the illness of an immediate family member, death of an immediate family member or when they (or an immediate family member) need to attend a health-related appointment. All County employees earn 12 days of sick leave per year with an earnings of 8 hours per month if employed on or before the 15th of the month. County Observed Holidays - Alamance County will observe the State of North Carolina Holiday Schedule. Holidays will include the following and will be paid at 8 hours holiday pay. Exceptions have been made for certain departments given the nature of the services provided. Wellness Benefits & Programming: Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all it's free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isn't recorded. Help is available 24/7/365 by telephone. Alamance County Employee Health Center opperated by Everside Health: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the clinic. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost. Services Available: Treatment of injuries or illnesses such as Flu, Sinus Infection, pink eye, sprains, strains or fever. Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...) Assistance with finding a Primary Care Provider Health Education and Counseling Triage and referrals to specialists when appropriate. Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave (up to 4 weeks), Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay. Employee Fitness Center: Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM to 9:00 PM Monday-Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers. Employer Alamance County Government Address 124 West Elm Street Graham, North Carolina, 27253 Phone ************ Website **************************

Sr Adm Support Assistant (Service Point Specialist) Department of Community Resources "Follow Your Calling, Find Your Career" Application deadline: 2/2/2026 Hiring Range: $20.00 - $26.13/hour This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services, Economic Services, MeckSuccess, HOMES, and Unified Workforce Development programs, as well as Integrated Health and Human Services Mail Services. Position Specific Summary This is a part-time, temporary position. The selected candidate will support the Department Monday - Friday up to 20 hours a week. Shifts may vary between 10:00 AM to 2:00 PM or 11:00 AM to 3:00 PM. Applicants should be comfortable with scheduling flexibility within these time frames. Location: 3205 Freedom Drive Charlotte, NC 28208 Position Summary This is a customer-facing position that will greet, receive, and assign customers and the public who have come into the Mecklenburg County Community Resource Center (CRC) to apply for Health and Human Services and supporting programs. Health and Human Services agencies represented in the CRC are the Department of Social Services, Public Health, Child Support, Veterans Affairs and various community service organizations/agencies. This position is responsible for reviewing information in the state and county computer systems to assess need and case status, provide information and referral services, and utilize the queuing system to successfully route customers to the appropriate portal for the assistance they seek. This position may also provide administrative back-up to other administrative support functions. The goal of the Community Resource Center is to deliver quality, accurate, and personalized solutions that enhance customer satisfaction with every interaction. Essential Functions * Greets and receives customers who are in the Center to seek assistance and/or apply for benefits/services through the Department of Social Services, Child Support Enforcement, Public Health and Veterans Affairs and other Community Partner services offered within the CRC. * Researches various State and County computer systems to determine case status and to identify need. * Provides basic answers about services offered and referral information based on customers situation. * Inputs customer's demographic data into the computer systems as necessary to assign customer to appropriate service area. * Assigns customers to the appropriate department within the CRC by successfully utilizing the queueing system. * Scans customers' documents appropriately, provides detailed narrative information in the appropriate computer applications relative to the various departments' standard operating procedures within the CRC. * Assists customers with completion of required forms and applications as needed per program policy and procedural requirements. * Monitors customer activity in the lobby and waiting areas of the CRC to insure safety and to verify that all customers have been assessed. * Addresses the needs of customers of diverse languages, ethnic and socio-economic groups, and those with special needs. When appropriate, utilizes bi-lingual staff, agency interpreter, or contracted interpreter service using dual phone line or arranges an appointment with qualified interpreter. * Assess need for short-term child care while customer is inquiring or applying for services. * Must remain informed and knowledgeable of all programs and services offered within CRC including those offered by Community Organizations. * Maintain personal and professional competency via trainings. * General Administrative duties to include printing, copying, meetings, managing documentation, scanning and data entry. * Collaborate with staff to ensure the customer workflow is efficient and successful. Keep current with CRC process changes and ensure that customer communications reflect the correct and current protocols. * Collaborate with staff to function in support of each other to achieve the mission of HHS and Mecklenburg County; Assist with additional lobby services as needed (Scanning, Kids' Corner, Computer Room, etc.) * Maintain a professional environment. * Maintain county standards in professional appearance Minimum Qualifications Experience: Minimum of four years of administrative experience Education: High School Diploma or equivalent Combination of relevant education and relevant experience accepted?: Yes Licenses and Certifications May require a valid North Carolina or South Carolina Driver's License May require County Driving Privileges Preferred Qualifications Bilingual (Spanish and English) proficiency oral and written Knowledge, Skills and Abilities Knowledge of * Knowledge of proper and professional etiquette and skill in greeting and assisting customer. * Knowledge, understanding, and ability to relate to a diverse customer population. * Knowledge of proper grammar and formatting of correspondence and documentation; ability to compose short and concise summaries/narrative entries. * General familiarity with all services offered at the CRC, including requirements for submission of applications and referrals for multiple Departments including DSS, Public Health, Veterans Affairs and Child Support. * Knowledge of community-based agencies that may temporarily provide service in the CRC and communicate appropriately to the customer. * Knowledge of internal and external community resources. * Knowledge of the CRC operations, policies and procedures. * Administrative and clerical procedures and systems using various computer operations, managing files and records * Principles and processes for providing customer and employee services * Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Skills * Strong customer service skills including the ability to manage difficult customers. * Coordination and organization * Judgement and decision making * Time management skills, efficiency in navigating multiple required state and local computer applications/queuing systems to successfully perform the duties of the job, organization skills. * Effective listening, verbal, and written skills. Abilities * Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Must have the ability to multi-task, including ability to receive requests, manage computer applications, and deliver service timely and with accuracy * Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization * Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided * Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty * Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive. Possess sound judgement, think critically and the ability to make appropriate assessments timely * Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently * Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization Computer Skills Data entry Intermediate use in various computer applications. Proficient in various computer applications including Microsoft Office Suite including, but not limited to: ISSI, NC Fast, EBT Edge, Crossroads, Microsoft queuing system, ACTS, OnBase, Microsoft Outlook, Excel and Word. Work Environment Works in an office setting with moderate noise Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Agency Dept of Revenue Division Job Classification Title Administrative Specialist I (S) Number Grade NC08 About Us The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. Description of Work Come work for NCDOR! We will teach you all about taxes so you can serve the taxpayers of North Carolina! If you are looking to start a career in government, balance your professional and personal life, or simply to serve North Carolina taxpayers, a career with the NCDOR may be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. Salary: We are currently hiring Customer Service Agents with a $39,000 salary in our Rocky Mount Customer Service Center. Bilingual Agents who utilize their Spanish skills are compensated at a salary of $40,950. Agents meeting all training progression requirements are eligible for a 5% salary increase and option for full time remote work. The Work: This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina. Responsibilities of these positions include, but are not limited to: * Consistently answer incoming calls via a high-volume telephone system * Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, tax laws, and policy and procedures * Complete our premier program to understand and communicate personal and sales and use tax laws After successfully completing training, you will possess the knowledge, skills, and abilities necessary for career advancement within the agency and have the option to work from home. Knowledge Skills and Abilities/Management Preferences * Good communicator (both written and verbal) with the ability to express oneself clearly and concisely * Experience with the use of a computer and proficiency in word processing * Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some highlights include: * The best funded pension plan/retirement system in the nation according to Moody's Investor's Service * Twelve paid holidays per year * Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year * Twelve sick days/year which are cumulative indefinitely * Paid Parental Leave * Personal Observance Leave and Community Service Leave * Longevity pays lump sum payout yearly based on length of service * 401K, 457, and 403(b) plans * Eligibility for the Public Service Loan Forgiveness Program The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. Applicants eligible for veteran's preference should attach a copy of form DD-214. If you have general questions about the application process, you may contact Human Resources at ************ or ************************. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at ************. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Donna Howe Recruiter Email:

Transportation Customer Service Representative - Regular Full-Time GENERAL STATEMENT OF JOB Under general supervision performs shift work at the Reservations and Customer Service Center and at the Ticket Office(s). Effectively interacts with customers either in person, via telephone, or on-line, providing timely and accurate information regarding transportation services, baggage handling, customer service, and general information pertaining to Bald Head Island. Sells ferry tickets and makes transportation reservations. Collects and accounts for ferry ticket revenue during the shift. Maintains accurate records and data relevant to passenger ridership and customer service contacts. Completes various reports in a timely manner. Reports to Lead Customer Service Representative. ILLUSTRATIVE EXAMPLES OF WORK NOTE: The illustrative examples of work listed below are not an exhaustive list of duties and responsibilities performed by the position. The examples are intended to represent the level and type of work performed. This list is not to be considered or represent an employment contract. Essential Functions: Answers telephone and makes transportation reservations, receives inquiries, provides requested information or refers caller to appropriate source. Enters arrival and departure tram reservations into transportation software. Maintains knowledge of current events, activities, and hours of operation at various venues and entities on the island. Responsible for accurate accounting of shift cash bank. Forwards phone lines to Ticket Offices when Customer Service Center is not staffed. Performs administrative duties and compiles data for special projects or reports, as assigned, ensuring completion by specified deadlines. Utilizes computerized equipment to enter necessary information. Deep Point Reservations and Customer Service Center: Responsible for entering arrival and departure tram reservations into transportation software. Stays abreast of ferry schedules for arrival and departure times. Ensures that guests can arrive and depart in a timely fashion. Analyzes reservations list and communicates with Rental Relations and others as needed to identify possible duplicate or other potential invalid reservations. Provides information and assistance to guests, property owners, and visitors. Interfaces with public by telephone and on-line. Cross-train in ticket offices to ensure continuity of operations on all shifts and locations as needed. Deep Point Ferry Landing Ticket Offices: Greets arriving guests, collects fees for ferry tickets, checks-in customers upon arrival for their tram reservation. Uses various media to collect payments including cash, checks, and credit card machines. Provides receipts. Compiles reports accounting for daily, weekly, monthly passenger volume. Communicates with dock, barge, parking, and ferry personnel via VHF radio or telephone in coordinating ongoing Transportation operations, keeping all concerned team members informed. Reports malfunctions of equipment or repairs needed to proper personnel. Records lost and found items, tags items for shipments, gives to Shift Supervisor to secure pending pickup. Receives and processes transportation reservations when needed. Additional Functions: Performs other related work as required. Availability to work week-ends, holidays, and evening shifts as required. Must wear company provided uniform, and maintain professional image at all times. MINIMUM EDUCATION, TRAINING AND EXPERIENCE Graduation from high school or equivalent, one year of clerical experience and six months in a position dealing with the public; or an equivalent combination of training and experience to provide the required skills, knowledge, and abilities. SPECIAL REQUIREMENTS Basic understanding of Microsoft Office, Word, and Excel programs. Possession of a valid North Carolina driver's license.

What You'll Be Doing Do you have a passion for people and pets? The Wake County Animal Center is looking for Customer Experience Representatives to be the welcoming face and voice of our shelter. From greeting visitors and answering calls to supporting families, fosters, and rescue groups, this team plays a vital role in every step of the journey. Customer Experience Representatives spend their days helping a lost pet reunite with their family, guiding someone through an adoption, or compassionately assisting with difficult decisions. If you bring empathy, positivity, and comfort working with animals of all kinds, this is your chance to make a real impact in the lives of both pets and the people who love them. Bilingual candidates are encouraged to apply. About Our Team The Wake County Animal Center is an open-admission animal shelter operated by Wake County Government and on average takes in between 11,000 to 12,000 animals each year. We receive all stray, abandoned and surrendered pets in Wake County. The Center works in partnership with fosters, volunteers and local rescues, to treat and rehome thousands of homeless animals every year. The Basics (Required Education and Experience) * High school diploma or GED * Six months of job-related experience * Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) * Two years of cash handling experience * Two years of customer service experience * Animal-related or animal-adjacent experience * Multilingual skills - spanish How Will We Know You're 'The One'? * Time management skills to accomplish assigned tasks and shared responsibilities * Proactive about helping or assisting people * Strong interpersonal skills - outgoing, patient, professional, and able to get along well with a variety of people * Familiarity with the care and humane handling of shelter animals, such as dogs, cats and little critters * Basic computer skills and knowledge, including Microsoft Word and Excel * Ability to solve basic problems, while considering the full range of options to find solutions and making decisions to resolve situations About This Position Location: Wake County Animal Control Raleigh, NC 27610 Employment Type: Regular Work Schedule: Sun-Sat 8:00 am - 7:00 pm, varying days/hours Hiring Range: 24.37 - 26.51 Market Range: 24.37 - 28.65 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 1/26/2026 What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Davidson's E.H. Little Library seeks a Library Systems and Digital Services Specialist to support the effective management, maintenance, and continuous improvement of library technology services and infrastructure. There has never been a more exciting time to join our team! In fall 2027, the college's new George Lawrence Abernethy Library will transform how our campus community learns, creates, and connects. Guided by our organizational values, we work to advance the college's purpose in developing disciplined and creative minds for lives of leadership and service. We do this by offering expertise, space, resources, and services that facilitate research, provide access to, and foster the creation of knowledge. Our library staff play a critical role in expanding the global reach of traditional scholarship, preserving born-digital materials, supporting digital scholarship, and championing equitable and sustainable access to information. As Davidson embarks on a new transformative, campus-wide strategic plan, we are excited to explore how our expertise, programs, and resources will advance the college's key priorities. We take pride in our strong collaborations with campus partners such as the John Crosland Jr. Center for Teaching and Learning, the Jay Hurt Hub for Innovation and Entrepreneurship, and the Institute for Public Good-strategic alliances that highlight the library's central role in the teaching and learning mission. We are inspired by the college's public commitment to racial equity and justice. To create an inclusive learning community and to reflect the diversity of Davidson experiences, we collaborate on projects that reframe the narratives our college tells about itself, develop collections in partnership with students and faculty, and create meaningful community connections. We seek a thoughtful colleague who joins us in embracing a special set of responsibilities as we articulate the college's relationship to the past, confront our present moment, and chart a hopeful future. Read more about Davidson College's commitment to diversity, equity, and inclusion here: *************************************************** About this position: The Library Systems and Digital Services Specialist supports the effective management, maintenance, and continuous improvement of library technology services and infrastructure. In close collaboration with library colleagues and campus technology partners, this role is part of a team that ensures access to the library's resources and services, maintains the functionality of the library's digital presence, and supports operational technologies across the library. Essential Duties and Responsibilities Library Systems and Digital Services (70%) System Administration Support: Support the administration and development of library technology systems and services, including configuration, implementation, performance monitoring, security, upgrades, and migration tasks-with a particular focus on technologies that advance social justice and community-engaged initiatives (e.g., a digital asset management system to steward archival collections; open access platforms). System Maintenance: Assist with the administration, maintenance, and troubleshooting of library systems and services, in collaboration with the Systems & Discovery Librarian and other colleagues. Workflow Management: Support the design, documentation, and management of workflows for the ingest of digital assets; data manipulation; metadata creation; and the storage, preservation and discovery of scholarly content. User Support: Provide expert assistance and training to staff and partners on the use, policies, and best practices for library systems and digital services. Integration: Collaboratively ensure optimal integration of library and campus systems. Collaborative Work: Take an active role in the library's Systems Steering Group; collaborate closely with colleagues within the library, Technology & Innovation (T&I), and across campus on library systems, technologies, and services. Digital Presence (15%) Digital Content Display: Support content creators in showcasing digital collections and online exhibits, including through platforms like Omeka. Website Support: In collaboration with library colleagues and campus partners, provide technical support for the library's web presence, ensuring accuracy, accessibility, and a positive user experience. General Technology Support (15%) Technical Support: Provide technical support for system and application issues as escalated by library learners and staff, including generalized technical support, maintenance, and troubleshooting for the hardware and software supporting library services and programs. Operational Technology Support: Provide general technical oversight, maintenance, troubleshooting, and/or staff training for specialized physical infrastructure systems within the new George Lawrence Abernethy Library, including library-managed operational technologies (e.g. PA system, door counters, digital displays, wayfinding, self-service checkout, scanners). Assessment Reporting: Generate system usage statistics, reports, and logs to inform decision-making and strategic planning. Policy & Documentation: Develop and maintain technical documentation, system procedures, and training materials for library managed systems. Strategy and Evaluation: Explores, evaluates, recommends, and implements new technologies and systems to improve learner experiences, streamline workflows, and improve overall library operations. Special projects and other duties as assigned. Qualifications that will help you flourish in this role: You are a thoughtful, open-minded, collaborative colleague with strong interpersonal and communication skills. You are committed to creating an inclusive environment that values and celebrates difference. You are motivated, adaptable, resilient, and able to change direction as the library landscape evolves. You cultivate an optimistic mindset. You are able to work independently and collaboratively in a team environment. You have excellent written and verbal communication skills and the ability to present information clearly and concisely. You are highly organized with strong project management skills. For this job, we require that you: Have a Bachelor's degree in a field such as Information/Library Science, Information Technology, or Computer Science. Equivalent combinations of related experiences, education, and training will be considered. Have at least 3 years of relevant experience supporting information management systems. Have proficiency in web content management (HTML, CSS, and CMS). Have strong software and hardware troubleshooting skills. For this job, we prefer that you: Have a working knowledge of digital preservation and library metadata standards (e.g., MARC, Dublin Core, MODS) Have experience supporting library-specific applications, software, and equipment. Have experience working with APIs and data integration processes. This description indicates the general nature and level of work to be performed. It is not intended to be a comprehensive inventory of all duties, responsibilities and qualifications assigned to the job. Information about how to submit an application can be found at ********************************

Agency State Bureau of Investigation Division Job Classification Title SBI Agent I (S) Number Grade SW07 About Us The State Bureau of Investigation's mission is to serve Sheriffs, Police Chiefs, and District Attorneys as well as State and Federal partners, by investigating crimes and providing technical assistance in order to increase public safety for the citizens of the state of North Carolina. The SBI does so by conducting criminal investigations of allegations in areas of jurisdiction including narcotics, arson, election laws, misuse of state property, environmental crimes, human trafficking, child sexual abuse in day care centers, and threats made against public officials. The SBI provides support to local agencies related to computer crime investigations, use of force investigations, deaths in custody, crime scenes, financial crimes, missing and endangered persons, public corruption, cold cases, K9, special response team, bomb squad, and air wing. The SBI serves as North Carolina's repository of information on criminal history records, fingerprint identification, expungements, sex offender registry, and concealed handgun permits. The SBI manages the North Carolina Information Sharing and Analysis Center (ISAAC), which is the fusion center for the state of North Carolina, as well as the Behavioral Threat Assessment Unit, which assesses and manages threats of mass violence. Description of Work The SBI Agent I is a professional investigative position in the SBI using the authority, jurisdiction, and resources of the Bureau to assist local, state and federal law enforcement agencies and judicial officials, as well as exercise the statutory original jurisdiction of the Bureau. The role as an SBI Agent I requires the employee to perform a variety of law enforcement duties that include but are not limited to: * Investigating criminal activity, conducting crime scene searches, interviewing and interrogating persons in connection with the investigation of criminal cases. * Preparing detailed investigative reports using correct grammar, vocabulary, spelling, and appropriate terminology. * Assisting other law enforcement agencies in the investigation and prosecution of cases. * Testifying in court by articulating information in a self-confident and professional manner, and in logical order demonstrating use and understanding of appropriate language. * Gathering information for the identification of persons and criminal intelligence. * Apprehending wanted persons. * Conducting background investigations. * Interacting effectively with a variety of individuals from diverse backgrounds in the general population as well as in the law enforcement and criminal justice communities. Position Requirements SBI Agents must: * Be able to accurately evaluate the potential consequences of alternative courses of action and select the most appropriate option. * Be able to make sound decisions promptly when presented with multiple alternatives. * Be able to comprehend, retain, and accurately apply factual information related to applicable laws, statutes, and codes. * Communicate clearly and effectively with individuals and groups, including via police radio and other electronic communication systems. * Maintain a level of physical fitness sufficient to meet and sustain certification standards for law enforcement officers established by the North Carolina Criminal Justice Education and Training Standards Commission. * Maintain grooming standards that align with professional expectations and reflect commitment to a polished personal appearance and professional demeanor. * Conduct oneself, both on and off duty, in a manner that would not impair the credibility of testimony in a court of law or diminish community respect for and confidence in the law enforcement agency. * Respond on a 24-hour, 7 day per week basis. * Work a 160-hour work period as a minimum per month. * Serve a 24-month probationary period. * Attend the SBI Special Agent Academy which is a 12-week program held at the Samarcand Training Academy located in Jackson Springs, NC (Moore County). The SBI Agent pay scale as approved by the NC General Assembly: Entry (SBI Agent I) $53,629 Completion of year 1 $56,954 Completion of year 2 $60,656 Completion of year 3 $64,599 Completion of year 4 $68,798 Completion of year 5 $73,270 Completion of year 6 $78,033 * Rates subject to legislative changes. Knowledge Skills and Abilities/Management Preferences Salary Range: $53,629 - $91,169 Per North Carolina General Statute, the starting salary for an SBI Agent I is $53,629.00. This posting is a year-long continuous recruitment to establish a pool of qualified candidates for multiple anticipated statewide vacancies. Only one application per applicant is permitted for the duration of this posting and will be considered for all vacancies that occur during this posting period. The SBI Agent I will be assigned a duty station within the North Carolina State Bureau of Investigation (SBI). Agent duty stations may be located anywhere in the state. Click here to view the SBI District Map. This is a full-time position (40 hours per week) with Benefits. Basic Qualifications To be considered, an applicant: * Must have a Bachelor's degree from an appropriately accredited institution AND one year of law enforcement experience that included having the power to arrest or an equivalent combination of education and experience. * Must be a US Citizen. * Must have current North Carolina Basic Law Enforcement Certification or meet any requirements for a training waiver with the North Carolina Criminal Justice Education and Training Standards Commission as set forth in 12 NCAC 09B .0403. Note: Out of state applicants MUST Submit proof of an equivalency check with the North Carolina Criminal Justice Education and Training Standards Commission. Click on the following link for information on how to obtain an equivalency check. Training Evaluations for Out of State, Military, and Federal Law Enforcement Transfers - NCDOJ. Failure to do so may disqualify application. Management also prefers: * Basic knowledge of the methods, procedures, and practices used in the investigation of a variety of criminal offenses. * Basic knowledge of the principles of securing and identifying the more common types of physical evidence. * Ability to interpret and apply criminal laws of North Carolina in investigations, making arrests, preparing comprehensive and detailed reports pertaining to individual cases, and presenting effective court testimony. * Bilingual skills (proficiently read, speak, and write). Proficiency test to be administered. * Knowledge of firearms and tools and equipment involved in evidence collection and enforcement activities. Additional Hiring Requirements: Selected candidates must successfully complete and pass a comprehensive background investigation which includes a pre-employment polygraph examination, credit and arrest checks, interviews with associates, personal and professional references, verification interviews of employers and neighbors, verification of education achievement, medical examination, urinalysis drug screening and psychological assessment. Please Note: The SBI Has an Updated Hiring Process: Phases of the hiring process may be conducted at locations throughout the state. The first two assessment phases are offered quarterly and will be conducted in Moore County, North Carolina. To view available assessment dates, click here. Qualified applicants will be contacted via email and asked to select their preferred assessment date and will receive additional information including specific location details. Applicants who successfully complete both initial assessment phases will be scheduled for a polygraph examination, which will be administered in their respective geographic area. Following the completion of the first three assessment phases, the most qualified applicants will advance to the background investigation phase of the hiring process. Results from all assessment phases will be considered when making employment offers. Successful applicants will remain on an eligible-to-hire list for the duration of the job posting. Learn more about the North Carolina State Bureau of Investigation by visiting our website: *********************** The North Carolina State Bureau of Investigation (SBI) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. SBI supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community. Application Process Please visit How Do I Get the Job for tips and guidelines on applying for State jobs. Be sure to complete the application in full. In order to receive qualifying credit for all your work history and credentials, applicants must complete their entire work history and education on the application. Workday allows you to populate your profile and applications with information automatically pulled from your resume or LinkedIn profile, but you must upload this information and ensure its accuracy. Resumes are not accepted in lieu of the application, and "See Resume" is not acceptable in application fields. Any information omitted from the actual application will not be considered for qualifying credit. It is OK to attach a resume, but make sure all pertinent information is listed on the application form. All applications must be submitted by 11:59 PM on the closing date. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks. Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit ****************** to learn more. Certified Positions Applicants applying for positions certified through the North Carolina Department of Justice - Criminal Justice Education and Training Standards Division can find specific certification requirements here. Per North Carolina General Statute 143B-1209.54, applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the Federal Bureau of Investigation's Next Generation Identification (NGI) System and Criminal Justice Record of Arrest and Prosecution Background (Rap Back) Service. This is in addition to submitting fingerprints during the application process. Veteran's and National Guard Preference Applicants seeking Veteran's Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing. Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), SBI is committed to the full inclusion of all qualified individuals. As part of this commitment, SBI will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. Employment Eligibility It is the policy of the State of North Carolina and NC SBI that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System). CONTACT INFORMATION: N.C. State Bureau of Investigation Human Resources 3320 Garner Road Raleigh, NC 27610 *************** Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree from an appropriately accredited institution AND one year of law enforcement experience that included having the power to arrest; OR An equivalent combination of education and experience. Necessary Special Qualifications: Applicant must graduate from the next available SBI Academy upon hire and meet any other applicable NC state statutory standards for law enforcement officers. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Sharon Massey Sasser Recruiter Email: ***************