Front Desk Receptionist jobs at New York Psychotherapy and Counseling Center

New York Psychotherapy and Counseling Center (NYPCC) is a leading non-profit organization in New York that has been caring for the community for over 40 years. We are founded on the belief that everyone, no matter age, race or socioeconomic status, is entitled to the best possible mental health treatment. Comprising of a network of seven treatment facilities within Brooklyn, Queens, and the Bronx, we assist children, families, and individuals with behavioral and emotional challenges in becoming more productive, independent members of society. Why Work For NYPCC? Amazing Workplace Culture Team Building & Company Outings Medical, Dental, and Vision Insurance is Paid for by NYPCC 100% Paid Time Off and Company Paid Holidays Annual Rate Increases 403B Retirement Plan Opportunity to Give Back to the Community Job Stability and Growth Opportunities Are You a Good Fit? We are currently seeking a bright, self-motivated, and talented Bilingual Front Desk Receptionist to join our clerical team located at 2857 Linden Blvd, Brooklyn, NY 11208. Schedule : Includes opening and closing shifts as well as a weekend day. Responsibilities: General office responsibilities (answer phones/take messages, scan, fax and copy, etc.) Schedule appointments Greet/direct clients and visitors upon arrival Check clients in and out on electronic health record system File documents in patient charts Coordinate drop-offs and pickups of transportation services Provide support to the clinical team and chart maintenance Maintain confidentiality and comply with HIPPA regulations Perform other related duties as assigned by the Office Manager and Program Administrator Requirements : Must be Bilingual in English and Spanish High School Diploma or equivalent is required 1 to 2 years of Reception experience in a fast paced office, preferably in medical or community mental health office, is required Must be proficient in MS Office (Outlook, Word, and Excel) Must have the ability to learn new software Possesses the personality and demeanor to work with difficult clients Must be detail-oriented and have the ability to multi-task Must be a team player Thrives under pressure in an outpatient client environment Behavioral Skills: The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission. NYPCC is an Equal Opportunity Employer

Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city. NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees. NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being. Why Work at NYPCC: We Pay Down Your Student Loans! Productivity Bonus Medical, Dental, and Vision Insurance is Paid for by NYPCC 100% Paid Time Off and Company Paid Holidays Annual Rate Increases 403B Retirement Plan with Company Match Continuing Education Opportunities Available Professional Development through NYPCC Academy Amazing Workplace Culture NYPCC Health and Wellness Events Job Description The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling. Greet and welcome clients and visitors directing them appropriately upon arrival Check clients in and out on electronic health record system Answer phones, take messages, and transfer calls as needed Perform general office duties inclusive but not limited to scanning, faxing, and making copies Schedule appointments for clients and conduct outreach as determined by management Assist with processing referrals and intake related scheduling appointments for clients Provide prescribers with both in-person and virtual support. Assist prescribers and other staff to ensure efficient scheduling Provide daily scheduling outreach and regularly submit summary reporting data Processing of prior authorizations and obtain the required approval for medications Facilitate Medical Records requests in compliance with state regulatory guidelines Electronically store, accurately record patient information into EMR system Provide support to all interdisciplinary teams, including clinical and medical staff Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations Assist with opening and securely closing the clinic when required Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership Perform other duties based on operational needs to provide a positive client experience Qualifications Must be Bilingual in English and Spanish High School Diploma or equivalent is required 1 to 2 years of Reception experience in a fast paced office, preferably in medical or community mental health office, is required Must be proficient in MS Office (Outlook, Word, and Excel) Must have the ability to learn new software Possesses the personality and demeanor to work with difficult clients Must be detail-oriented and have the ability to multi-task Must be a team player Thrives under pressure in an outpatient client environment 1 form of picture ID (non-expired) Unexpired passport: OR Driver's License AND Social Security Card; OR State ID Card AND Social Security Card Additional Information Salary: $19.00- $20.00 per hour Compensation commensurate with experience and qualifications.

New York Psychotherapy and Counseling Center (NYPCC) is a leading non-profit organization, in New York that has been caring for the community for over 40 years. We are founded on the belief that everyone, no matter age, race or socioeconomic status, is entitled to the best possible mental health treatment. Comprising of a network of seven treatment facilities within Brooklyn, Queens, and the Bronx, we assist children, families, and individuals with behavioral and emotional challenges in becoming more productive, independent members of society. We are currently seeking a bright, self-motivated, and talented full-time Bilingual Front Desk Receptionist to join our clerical team. What we offer: Team Building & Company Outings Excellent Salary & Bonuses Amazing Culture Flexible Schedule Opportunity to give back to the community Job Stability and Growth Opportunities (40 Years in the industry) 10,000 clients seen per week company wide RESPONSIBILITIES: General office responsibilities (answer phones/take messages, scan, fax and copy, etc.) Schedule appointments Greet/direct clients and visitors upon arrival Check clients in and out on electronic health record system File documents in patient charts Coordinate drop-offs and pickups of transportation services Provide support to the clinical team and chart maintenance Maintain confidentiality and comply to HIPPA regulations Perform other related duties as assigned by the Office Manager and Program Administrator QUALIFICATIONS: MUST be Bilingual - English/Spanish High School Diploma or equivalent 1 to 2 years of Reception experience in a fast paced office, preferably in medical or community mental health office Must be proficient in MS Office (Outlook, Word and Excel) Ability to learn new software Must possess the personality and demeanor to work with difficult clients Ability to multi-task and be detail- oriented Thrive under pressure in an outpatient client environment Must be a team player BEHAVIORAL SKILLS: Possess a personal presence characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the mission, vision, goals and values NYPCC Ability to self-care and cope with mental and emotional stress related to position, function independently, have flexibility, consistency and professionalism Develop and sustain safe, positive and productive work habits Demonstrate compliance with NYPCC policies and procedures NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission. We offer a very competitive salary with full benefits including; Medical, Dental, Vision, Paid Time Off, Salary Increases, Bonuses, 403b Retirement Plan and more. Perkins and other loan forgiveness may also be available, in addition to our Student Loan Pay Down incentive. NYPCC is an Equal Opportunity Employer.