Scheduler jobs at Northwest Eye - 252 jobs

Hours are 9:00a-5:30p Monday-Friday. Possibility for remote work once training is complete and productivity measures are met. Location is the RCS Building in Bloomington. Must be able to attend onsite training, office days, and meetings. Position includes Scheduling OP Diagnostic testing for Radiology and Cardiology, Reviewing and Processing orders from Powerchart, Request lists and Faxes. Providing excellent customer services related to scheduling of tests. This position is responsible for the delivery of customer facing services within Revenue Cycle System Services. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals. Scheduling knowledge, medical terminology, insurance knowledge and medical office experience preferred. Customer service skills are required. •At least one year of experience in hospital or physician Revenue Cycle strongly preferred. • Requires working knowledge of patient registration and financial clearance. • Requires a high level of interpersonal and problem solving skills. • Requires effective written and verbal communication skills. • Requires the ability to work within a team and maintain collaborative relationships. • Requires the ability to take initiative and meet objectives.

St. Anthony is looking to hire a Staffing Scheduler to join our team! Responsibilities: Develop, maintain and coordinate master client/employee schedule to fill shifts as needed Manage and maintain client schedule by filling open shifts, coordinating schedules to increase or decrease the amount of necessary staffing Manage and maintain employee schedules, Including changing shifts/employees immediately to ensure clients are staffed appropriately. Update and maintain system to reflect holidays, vacations, home visits, appointments and natural supports that will replace clients. Communicate regularly with staff (nurses, HR and service coordination) regarding staff assignments and issues Scheduler will assure all shifts are filled to meet client requirements. Keep phone list updated, and current staff information updated in system Communicate on a daily basis with all schedulers regarding open shifts, and LHCSA staff including HR, LPN and RN's to keep continuity of client care. Ensure staff and clients are aware of schedules on a weekly basis Provide reports to supervisors when requested Responsible for scheduling on-call duties including working a rotating schedule. Nights, evenings and weekends required on rotation Qualifications: High School diploma required. Associate's degree in business or other related field preferred, and 2 years of experience or four years of experience scheduling. Proficient in computer applications. Effective and positive communication with all levels of staff Looking forward to talking with you! #LLAd1 View all jobs at this company

This full-time position will be regularly scheduled 72 hours per 2-week pay period, including occasional weekends. This position will be eligible for a full benefits package. Pay for this role is $17.38/hour. The Patient Access Scheduler will provide customers a positive experience by collecting all necessary information, both demographic and financial, to ensure the needs of the customer are met as well as support Hutchinson Health's organizational goals and meet regulatory and compliance requirements. Essential Duties & Responsibilities: * Provides excellent customer service to all internal and external customers both on the phone and in person. Escorts patients to point of care. * Schedules appointments per protocol. * Takes messages from patients as appropriate. * Registers patients includes validating guarantor, demographic and insurance information. Collect copay as appropriate. * Works on work queues. * Receives, responds and assists with queries from patients and visitors. * Verifies patient insurance eligibility. * Completes and delivers all paperwork to appropriate service areas. Helps train new employees on service area specific work flows and helps identify additional training needs for leadership. * Collects consents for common medical record, assignment of benefits and distributes privacy notice. * Uses AIDET according to organizational training standards and expectations. * Attends, contributes and listens during meetings and group discussions. * Performs all other related duties as assigned. Accountabilities for all Employees: * Adheres to the Hutchinson Health Employee Values. * Maintains confidentiality of the organization and patients. * Reports any health/medical errors. * Observes all Environment of Care policies and reports safety risks or hazards immediately. Education, Training or Degree Required: * Additional training either in medical secretarial or business. License/Registration/Certification Required: (will be primary source verified by HR) * None. Experience and Skills: (indicate preferred or required) * Must be able to type accurately and have a working knowledge of fax machines, copy machines and computers. * Ability to greet public in a pleasant voice, on the phone and in person, required. * Must enjoy reception. * Ability to work under pressure and at a fast pace, while keeping a positive attitude, required. * Knowledge of Medical Terminology preferred. Date created: 06/03/2013 Date updated: 06/15/2017

This full-time position will be regularly scheduled 72 hours per 2-week pay period, including occasional weekends. This position will be eligible for a full benefits package. Pay for this role is $17.19/hour. Job Summary: The Patient Access Scheduler will provide customers a positive experience by collecting all necessary information, both demographic and financial, to ensure the needs of the customer are met as well as support Hutchinson Health's organizational goals and meet regulatory and compliance requirements. Essential Duties & Responsibilities: Provides excellent customer service to all internal and external customers both on the phone and in person. Escorts patients to point of care. Schedules appointments per protocol. Takes messages from patients as appropriate. Registers patients includes validating guarantor, demographic and insurance information. Collect copay as appropriate. Works on work queues. Receives, responds and assists with queries from patients and visitors. Verifies patient insurance eligibility. Completes and delivers all paperwork to appropriate service areas. Helps train new employees on service area specific work flows and helps identify additional training needs for leadership. Collects consents for common medical record, assignment of benefits and distributes privacy notice. Uses AIDET according to organizational training standards and expectations. Attends, contributes and listens during meetings and group discussions. Performs all other related duties as assigned. Accountabilities for all Employees: Adheres to the Hutchinson Health Employee Values. Maintains confidentiality of the organization and patients. Reports any health/medical errors. Observes all Environment of Care policies and reports safety risks or hazards immediately. Education, Training or Degree Required: Additional training either in medical secretarial or business. License/Registration/Certification Required: (will be primary source verified by HR) None. Experience and Skills: (indicate preferred or required) Must be able to type accurately and have a working knowledge of fax machines, copy machines and computers. Ability to greet public in a pleasant voice, on the phone and in person, required. Must enjoy reception. Ability to work under pressure and at a fast pace, while keeping a positive attitude, required. Knowledge of Medical Terminology preferred. Date created: 06/03/2013 Date updated: 06/15/2017

is PRN, as needed up to 24hrs a week. This position is responsible for the delivery of customer facing services within Revenue Cycle System Services. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals. •At least one year of experience in hospital or physician Revenue Cycle strongly preferred. • Requires working knowledge of patient registration and financial clearance. • Requires a high level of interpersonal and problem solving skills. • Requires effective written and verbal communication skills. • Requires the ability to work within a team and maintain collaborative relationships. • Requires the ability to take initiative and meet objectives.

Schedule: 4, 10 Hour Shifts, No Weekends Responsibilities: Schedules surgical procedures, diagnostic tests, therapy services and other medical appointments timely and accurately. May obtain related documentation (e.g., patient information, insurance coverage). Coordinates scheduling with other departments and facilities. Ensures optimal utilization of patient facilities to successfully support patient care. Maintains a variety of related records, code charges, etc. and performs related clerical & administrative duties. Ensures timely receipt of written orders and verifies that orders meet compliance guidelines as a quality assurance measure. May by responsible for charge audit functions for the department. Qualifications: • High school diploma or equivalent required. • Medical office experience preferred. • Knowledge of insurance verification preferred. • Knowledge of Cerner scheduling preferred. • Requires general knowledge of medical terminology and general anatomy in order to recognize and accurately record requested examinations and diagnoses. • Requires basic computer skills. • Scheduling experience preferred.

RAYUS now offers DailyPay! Work today, get paid today! is $18.00-$22.31 based on direct and relevant experience. RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be rresponsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working Monday-Friday 8:45am-5:15pm, with rotating shifts every 9th weekend and 1 holiday every 2 years. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned

Regions Cancer Center is seeking a scheduling specialist with strong organizational and customer service skills to join our team. This role secures necessary patient information relating to the scheduling and/or processing of surgical procedures in Gynecology Oncology. Schedules surgeries and performs required procedures including documentation. Complies with all applicable state and federal regulations. Coordinates information provided for business services functions including CPT-4 and ICD-10 coding. This position also participates in the broader Oncology department scheduling, reception, and checking in and out of patients. Work Schedule: 0800-1700 Monday-Friday. Weekend rotation approximately once every 12-14 weeks. Weekend hours: Sat - 0800-1200 Sun - 0800-1200 Required Qualifications: 2 or more years related experience in a health care environment.

What You Can Expect: Our Medical Staff Scheduling Specialists love Grand Itasca for the stability, meaningful work and great team. If you are looking for professional growth and development with hands on experience caring for a diverse patient population, Grand Itasca is where you belong! We're glad you are thinking about joining us Grand Itasca is a great place to work! We're a non-profit organization with a clear vision of being the leader in transforming rural health care by achieving the highest levels of quality, access, and value. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. With over 700 employees in hundreds of different roles, Grand Itasca can offer a variety of career opportunities. Let's talk about benefits * Competitive pay * Tuition reimbursement and scholarship/grant opportunities * Health, dental, vision, & life insurance kick in on the first of the month after 30 days of employment * Generous paid time off package to maintain a healthy home-work balance * STDB (short term disability bank) * 401K with employer contributions * Employee Referral Program About the Position * Medical Staff Scheduling Specialist * Full-time 1.0 FTE (80 hours per pay period) * Days, no weekends! * Hybrid: Remote and onsite at Grand Itasca Clinic and Hospital * Your home office must meet Safety, Privacy, and Internet Speed requirements set forth by Grand Itasca Clinic & Hospital to be eligible for this position. Job Summary: The Medical Staff Scheduling Specialist works to ensure accurate, efficient, and well-coordinated provider scheduling and staffing operations across the organization. This role is responsible for building, maintaining, and adjusting provider schedules for all clinical areas-including Clinic, Hospital, Rehab, Emergency Department, and call coverage-while ensuring schedule compatibility with patient access needs and operational workflows. The position also manages provider and rehab payroll tasks, coordinating locum coverage when requested, processes time-off requests, and supports the optimization of provider templates. Here's what you'll do when you join us: * Manage and complete monthly provider schedules for all assigned departments, including primary and specialty clinic care, rehabilitation services, Emergency Department coverage, call schedules, and in-clinic rotational schedules, ensuring alignment with patient access needs and operational requirements. * Proactively communicate with full-time, part-time, and casual providers to fill open shifts in a timely manner, demonstrating a high level of customer service and professionalism while maintaining coverage standards. * Identify, assess, and appropriately escalate staffing issues when coverage gaps, scheduling conflicts, or operational risks are identified. * Monitor, maintain, and enforce minimum provider coverage requirements across all assigned clinical areas to support safe and efficient patient care. * Receive, review, and process provider time-off requests, including vacation, education, training, CME, and meeting requests, in accordance with organizational policies. * Track and monitor provider vacation and education time utilization, ensuring accurate records and compliance with established guidelines. * Block provider schedules for approved time off and ensure timely communication of schedule changes to impacted departments. * Respond to provider shift call-ins by initiating appropriate follow-up actions, including coordination with leadership and affected departments to maintain coverage and continuity of care. * Create, maintain, and update physician and rehabilitation provider scheduling templates within Epic, including recurring schedules, modifiers, and other configuration updates to support accurate scheduling. * Process bi-weekly provider payroll, including collection, review, and submission of timesheets in accordance with payroll deadlines and requirements. * Develop and maintain provider call schedules and ensure on-call assignments are accurately updated and communicated via the intranet and other designated platforms. * Build, manage, and optimize provider scheduling templates in the Epic EHR, supporting workflow efficiency, accurate documentation, and access optimization. * Collaborate with nursing, surgery, patient access, recruitment, clinic leadership, and other stakeholders to ensure provider schedules are accurate, timely, and aligned with operational and staffing needs. * Perform other duties as assigned, consistent with the scope and responsibilities of the position. If you have these qualifications, we'd love to chat: * At least one-year credentialing or provider scheduling experience preferred. * 3 years of professional administrative assistant experience preferred. * Knowledge and experience with personal computers and software, including mastery of MS Windows and Excel. * Ability to work with physician group(s). * Ability to work independently, prioritize tasks, coordinate multiple tasks and work with interruption. About Grand Itasca: Grand Itasca brings the benefits of a large and respected health system to our local community. We are a non-profit, state-of-the-art, integrated clinic and hospital that is proud to offer a range of high-quality providers, specialties and services to our community. Enjoy our patient-centered, comprehensive approach, close to home without venturing from the beauty of northern Minnesota. * An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.

Regions Hospital is seeking someone with exceptional verbal communication and customer service skills to join our Patient Placement team! This position is a part time (20 hours/week), benefit eligible position. This position works with Administrative Nursing Supervisor (ANS), Physicians, Nursing, Utilization Management, HealthPartners (HP) Direct operators, and departmental management, to ensure timely and accurate service in support of Regions' patient access and flow. Under the daily operational direction of the ANS, the Patient Placement Representative carries out system and verbal communication to promote timely patient access and movement within the hospital. This includes daily problem solving for partners related to systems issues, accurate and timely system record initiation, data entry, creation of patient identification bands, and transport arrangements for discharging patients. Performs other duties as assigned. Work Schedule: Combination of 8 and 12 hour shifts (1500-2300, 1900-0700 and/or 2300-0700) during the week. Every other weekend (Friday, Saturday, Sunday) from 1900-0700. Required Qualifications: * High school diploma or equivalent. * Two (2) years demonstrated successful customer service experience including 1 year of data input experience and phone service support.

The Scheduling Specialist serves as the face of their clinic for clients and their families and supports the clinical team by flexibly serving multiple functions at the clinic. They are responsible for timely and accurate scheduling changes for their staff and clients, coordinating start of service for clients while serving as general facilities support. Pay Range $19.00 - $24.50 (Based on Experience) Essential Functions: * Scheduling: Permanent schedules and scheduling variances. Family guidance. BCBA/Senior meetings. Senior Training meetings. PTO, QTPs, support services, etc. * Accurately records client and staff cancelations, reschedules, and other scheduled time off to ensure clients receive their prescribed treatment hours. * Timely execution of scheduling communication/task needs that takes place at the center. * Implementing best practices for scheduling, including timely delivery. * Meeting or exceeding treatment delivery goals (KPIs) as it relates to provider & client utilization, including make up time. * Coordinating appropriate use of admin time. * Scheduling trainings, i.e. safetycare, Relias, compliance, etc. * Onboarding new clients in partnership with Intake, from meet and greet to first day of ABA. * Support additional in-market centers with scheduling operations as needed. * Greet all clients and families as they arrive to our clinics * Answer phones and respond to or forward requests and/or information. * Facilitates timely and accurate flow of communication between the clinic and Caravel corporate support functions. * New hire day one welcome & center orientation as needed. * Facilitating daily operations, cleanliness, team building, logistics, supply management and organization of center. Travel Required: Minimal Travel Physical Demands: This is largely a sedentary role, with frequent sitting and computer keyboarding required. Employee will be required to sit, talk, hear, type and write. Occasional bending, squatting, stooping, and lifting (up to 35 pounds) is required. Specific vision abilities required by this job include near, far, and field of vision. Speech must be spoken in a manner easily understood by others. This position requires regular and punctual employee presence. Qualifications: Education: * Must be a high school graduate/GED equivalent. Experience: * At least one-year comparable experience working with clients and/or families in a medical or therapeutic setting including providing administrative or customer service-related experience preferred. Skills and Competencies: * Strong organizational skills, with the ability to multi-task and meet deadlines. * Strong attention to detail. * Experience working with multi-line phone systems and office machines (copiers, postage machines, fax machine, etc.). * Displays professionalism and represents organization in a professional manner. * Excellent verbal and written communication skills, with a pleasant, professional, and helpful demeanor and voice. * Demonstrates initiative, with the ability to manage self and workload. * Knowledge of HIPAA privacy and security rules and regulations. * Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.

RAYUS now offers DailyPay! Work today, get paid today! is $18.00-$22.31 based on direct and relevant experience. RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working Monday-Friday 8:45am-5:15pm, with rotating shifts every 9th weekend and 1 holiday every 2 years. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities * Answers phones and handles calls in a professional and timely manner * Maintains positive interactions at all times with patients, referring offices and team members * Schedules patient examinations according to existing company policy * Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately * Ensures all patient data is entered into information systems completely and accurately * Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment * Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction * Maintains an up-to-date and accurate database on all current and potential referring physicians * Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices * Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) * Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities * Pre-certifies all exams with patient's insurance company as required * Verifies insurance for same day add-ons * Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned Required: * High school diploma, or equivalent * Microsoft Office Suite experience * Proficient with using computer systems and typing * Able to handle multi-level phone system with a high volume of calls at one time Preferred: * One (1) year customer service experience * Medical terminology and previous clinical business office experience * Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all ******************************* DailyPay implementation is contingent upon initial set-up period. #LI-SR1

RAYUS now offers DailyPay! Work today, get paid today! is $18.00-$22.31 based on direct and relevant experience. RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be rresponsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working Monday-Friday 8:45am-5:15pm, with rotating shifts every 9th weekend and 1 holiday every 2 years. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities * Answers phones and handles calls in a professional and timely manner * Maintains positive interactions at all times with patients, referring offices and team members * Schedules patient examinations according to existing company policy * Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately * Ensures all patient data is entered into information systems completely and accurately * Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment * Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction * Maintains an up-to-date and accurate database on all current and potential referring physicians * Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices * Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) * Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities * Pre-certifies all exams with patient's insurance company as required * Verifies insurance for same day add-ons * Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned Required: * High school diploma, or equivalent * Microsoft Office Suite experience * Proficient with using computer systems and typing * Able to handle multi-level phone system with a high volume of calls at one time Preferred: * One (1) year customer service experience * Medical terminology and previous clinical business office experience * Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all ******************************* DailyPay implementation is contingent upon initial set-up period.

As Minnesota's largest Federally Qualified Health Center, Minnesota Community Care ensures that the communities we serve have access to high quality and affordable health care. Our patients predominantly identify as people of color (80%), low-wealth (61% patients Position Summary As the Bilingual Scheduling Specialist (Hmong/English or Spanish English) you will schedule patients for medical, dental, mental health, and ancillary services provided at La Clinica, East Side Family Clinic, and McDonough Homes Clinic. Responsibilities An individual in this position must be able to successfully perform the essential duties and responsibilities described. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. * Answer inbound calls promptly and in a polite, professional manner. * Schedule appointments per scheduling policies/procedures for medical, dental, mental health, and ancillary services. * Obtain and enter accurate demographic information into organization's EHR. * Verify insurance and provide information regarding Minnesota Community Care discount program. * Act as a liaison for the patients and the organization by directly calls appropriately and using sound judgment in handling calls, especially with upset patients. * Understanding of when to escalate calls to a supervisor or triage nurse. * Make outbound calls to reschedule appointments, respond to provider, clinical staff, and Patient Portal requests to call patients. * Provides patient-focused service and a positive impression of the organization to customers (patients, families, vendors, coworkers) through respectful, courteous and culturally sensitive interactions. * Actively participates and works positively, flexibly and cooperatively in a patient care team within and across departments to accomplish the goals of the organization. * Demonstrates effective, culturally sensitive communication skills and effectively communicates verbally and in writing with patients, coworkers, and the public. * Knows, understands and adheres to organizational policy related to the patient's rights for confidential care. * Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working climate, conducive to employee morale, productivity, efficiency, and effectiveness. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that swift corrective action can be taken when appropriate. * Other duties as assigned. Qualifications * High School or GED required. * Minimum one year of experience in customer service and/or related clinic environment; working knowledge of medical terminology. Knowledge, Skills and Abilities: * Spanish/English or Hmong/English bilingual required. * Ability to establish and maintain effective working relationships with patients, co-workers and the public. * Ability to communicate effectively verbally and in writing with a variety of people. * Skill and manual dexterity to operate a computer keyboard, calculator, telephone, copier, fax, and other equipment as necessary. * Knowledge of medical terminology helpful. * Ability to handle confidential and sensitive information. * Ability to handle a "call center" environment: work quickly and multi-task. * Ability to exercise good judgment to handle calls appropriately. \ * Ability to have a flexible schedule, per department needs. Working Conditions and Physical Demands: While performing the duties of this job, the employee is continuously required to perform computer-related work in a sitting position. The employee is occasionally required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The noise level in the work environment is usually moderate. Occasionally required to lift to 30 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Affirmative Action/EEO Statement Minnesota Community Care is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

The Appointment Scheduler plays a key role in ensuring efficient and accurate patient scheduling for St. Cloud Orthopedics. This position is responsible for coordinating appointments both over the phone and in person-scheduling new patients, follow-up visits, post-operative appointments, and rechecks in alignment with provider availability and clinic protocols. The role is critical in creating a positive experience for patients, serving as a key point of contact before and after their visit, and supporting the seamless flow of care within the clinic. ESSENTIAL DUTIES Schedule new and established patient appointments (including post-surgical, re-exams, and new conditions) via phone or in-person. Review information from patients and referring clinics to prioritize appointment needs, consulting with medical personnel when necessary. Maintain a smooth and efficient flow of physician schedules, identifying and communicating any concerns. Follow up with patients who missed appointments and assist with rescheduling. Request and coordinate medical records, imaging, and other documentation needed for appointments. Handle patient and physician inquiries professionally and in alignment with clinic policies. Perform weekly department tasks and assist with other duties as assigned. Acts as a back up to the Front Desk team as needed. EDUCATION AND EXPERIENCE High School Diploma or GED required. Working knowledge of medical terminology strongly preferred. KNOWLEDGE, ABILITIES AND SKILLS Proficient with scheduling systems, multi-line phone systems, and standard office equipment. Strong communication skills; clear and courteous telephone and in-person interactions. Familiarity with medical terminology and basic healthcare procedures. Ability to follow oral and written instructions accurately. Effective organizational skills and attention to detail. Strong computer skills PHYSICAL AND MENTAL DEMANDS Sitting: Regularly (majority of shift at a desk or workstation) Typing/Keyboard Use: Regularly (extensive computer use required for scheduling and documentation) Speaking Clearly: Regularly (communicating with patients and staff via phone and in-person) Hearing - Conversation: Regularly (listening to patients, providers, and team members) Seeing - Near Vision: Regularly (reading schedules, patient charts, computer screens) Reaching/Stretching: Occasionally (reaching for documents or office equipment) Lifting/Carrying: Occasionally (up to 10-15 lbs, such as files or office supplies) Walking/Standing: Occasionally (moving within the clinic to retrieve documents or coordinate with other departments) Work performed primarily in an office environment; fast-paced with frequent multitasking. Qualifications EDUCATION AND EXPERIENCE High School Diploma or GED required. Working knowledge of medical terminology strongly preferred. KNOWLEDGE, ABILITIES AND SKILLS Proficient with scheduling systems, multi-line phone systems, and standard office equipment. Strong communication skills; clear and courteous telephone and in-person interactions. Familiarity with medical terminology and basic healthcare procedures. Ability to follow oral and written instructions accurately. Effective organizational skills and attention to detail. Strong computer skills PHYSICAL AND MENTAL DEMANDS Sitting: Regularly (majority of shift at a desk or workstation) Typing/Keyboard Use: Regularly (extensive computer use required for scheduling and documentation) Speaking Clearly: Regularly (communicating with patients and staff via phone and in-person) Hearing - Conversation: Regularly (listening to patients, providers, and team members) Seeing - Near Vision: Regularly (reading schedules, patient charts, computer screens) Reaching/Stretching: Occasionally (reaching for documents or office equipment) Lifting/Carrying: Occasionally (up to 10-15 lbs, such as files or office supplies) Walking/Standing: Occasionally (moving within the clinic to retrieve documents or coordinate with other departments) Work performed primarily in an office environment; fast-paced with frequent multitasking.

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment. The Clinic Patient Registration Specialist provides initial access for all clinic and Orthopedic Urgent Care patients including responsibility for greeting, registering, verifying medical and demographic information, scheduling follow up appointments, and notifying clinical team of patient arrival. This role also is responsible to provide general support and assistance to patients, teams and perform various administrative activities needed by our Revenue Cycle teams. This role is direct patient facing and requires excellence in providing customer and quality service. This is a part-time, 0.5 FTE position based at our Eagan Campus, primarily Orthopedic Urgent Care. Monday-Friday, 4:00pm - 8:00pm. Must be flexible to float to other Summit locations as needed. Primary Duties: Complete all aspects of Registration and Scheduling Standards efficiently and accurately to include register & schedule patients by collecting needed medical and demographic information; collect, apply and reconcile co-pays and payments; obtain and accurately enter Insurance information; follow all insurance and scheduling protocols to assure accurate and compliant billing; Coordinate interpreters and QRCs, as needed. Prepare next day patient charts for teams; distribute couriered mail, postal mail and faxes Communicate with teams/providers, as necessary, to provide a seamless and positive experience for the patient Manage and coordinate patient pick up items including records and medical imaging CD's, while obtaining proper authorization and documentation. Assist with rescheduling patients when providers schedules change Responsible for ensuring the patient lobby is accessible, neat and orderly Performs various administrative duties and other duties, as needed and assigned Provide excellent customer service to all patients, teams, providers and staff by being attentive, respectful and helpful Summit's hiring range for this position is $18.76 to $23.45 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity. Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1200+ employees who partner to provide quality care designed to support a healthier, more active lifestyle. Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment. The Clinic Patient Registration Specialist provides initial access for all clinic and Orthopedic Urgent Care patients including responsibility for greeting, registering, verifying medical and demographic information, scheduling follow up appointments, and notifying clinical team of patient arrival. This role also is responsible to provide general support and assistance to patients, teams and perform various administrative activities needed by our Revenue Cycle teams. This role is direct patient facing and requires excellence in providing customer and quality service. This is a full-time, 1.0 FTE position based at our Woodlake (Woodbury) Campus. Monday-Friday, 7:15am - 3:45pm. Must be flexible to float to other Summit locations as needed. Primary Duties: Complete all aspects of Registration and Scheduling Standards efficiently and accurately to include register & schedule patients by collecting needed medical and demographic information; collect, apply and reconcile co-pays and payments; obtain and accurately enter Insurance information; follow all insurance and scheduling protocols to assure accurate and compliant billing; Coordinate interpreters and QRCs, as needed. Prepare next day patient charts for teams; distribute couriered mail, postal mail and faxes Communicate with teams/providers, as necessary, to provide a seamless and positive experience for the patient Manage and coordinate patient pick up items including records and medical imaging CD's, while obtaining proper authorization and documentation. Assist with rescheduling patients when providers schedules change Responsible for ensuring the patient lobby is accessible, neat and orderly Performs various administrative duties and other duties, as needed and assigned Provide excellent customer service to all patients, teams, providers and staff by being attentive, respectful and helpful Summit's hiring range for this position is $18.76 to $23.45 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity. Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1200+ employees who partner to provide quality care designed to support a healthier, more active lifestyle. Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

Our Patient Experience Representatives are the first and last person our patients come in contact with and are responsible for each patient's experience while they are with us in the clinic. You will ensure the patient gets checked in and has the paperwork required for their visit and update the patient's information to ensure accuracy. You will verify the patient's insurance information and update in a timely manner if necessary. You will work with in a team of Patient Experience Representatives to ensure our patients receive excellent customer service and the care they deserve. JOB RESPONSIBILITIES: Greets patients and others in person Check patients in EMR and verify insurance and personal profile information Confirm and update demographic information Responsible for taking co-pays, sliding fee payments, etc. and provide receipts to patients. Post co-pays to the system daily as directed Print billing tickets & visit labels Answer incoming calls Schedules appointment Demonstrates good communication skills/both written & verbal Maintain orderly appearance of reception and front desk areas Performs clerical duties as assigned by Front Desk Manager or Front Desk Lead Attends meetings as required Ensure all patient records are current and updated in a timely manner Adhere to all HIPPA compliance standards Coordinate translators for patients Tasks and relays information to the appropriate people Escalate issues to management Sets up patients for the Sliding Fee Sets up patients with a payment plan Responds to patient billing questions Directs patients to MNSure navigator when applicable Intakes new patients Train new staff on processes as instructed All other duties, assignments and projects as assigned KNOWLEDGE, SKILLS and ABILITIES: BI-LINGUAL SPANISH SPEAKING PREFERRED Familiar with Medical Terminology. Confidentiality in accordance with HIPAA guidelines and regulations. Medical billing and/or collection experience beneficial Strong attention to detail, flexible and adaptable with strong collaboration and teamwork skills Computer Skills: Proficiency in Microsoft Office Word, Excel, PowerPoint, and Outlook required. QUALIFICATIONS: High School Graduate or equivalent Advanced degree a plus 3+ years in Patient Registration or equal applicable field experience. Medical Terminology, Medical Billing, or related certificate preferred. Ability to work with people of diverse backgrounds and cultures Ability to demonstrate effective, culturally sensitive communication skills and effectively communicate verbally and in writing with a variety of people

Our Patient Experience Representatives are the first and last person our patients come in contact with and are responsible for each patient's experience while they are with us in the clinic. You will ensure the patient gets checked in and has the paperwork required for their visit and update the patient's information to ensure accuracy. You will verify the patient's insurance information and update in a timely manner if necessary. You will work with in a team of Patient Experience Representatives to ensure our patients receive excellent customer service and the care they deserve. JOB RESPONSIBILITIES: * Greets patients and others in person * Check patients in EMR and verify insurance and personal profile information * Confirm and update demographic information * Responsible for taking co-pays, sliding fee payments, etc. and provide receipts to patients. * Post co-pays to the system daily as directed * Print billing tickets & visit labels * Answer incoming calls * Schedules appointment * Demonstrates good communication skills/both written & verbal * Maintain orderly appearance of reception and front desk areas * Performs clerical duties as assigned by Front Desk Manager or Front Desk Lead * Attends meetings as required * Ensure all patient records are current and updated in a timely manner * Adhere to all HIPPA compliance standards * Coordinate translators for patients * Tasks and relays information to the appropriate people * Escalate issues to management * Sets up patients for the Sliding Fee * Sets up patients with a payment plan * Responds to patient billing questions * Directs patients to MNSure navigator when applicable * Intakes new patients * Train new staff on processes as instructed * All other duties, assignments and projects as assigned KNOWLEDGE, SKILLS and ABILITIES: BI-LINGUAL SPANISH SPEAKING PREFERRED * Familiar with Medical Terminology. * Confidentiality in accordance with HIPAA guidelines and regulations. * Medical billing and/or collection experience beneficial * Strong attention to detail, flexible and adaptable with strong collaboration and teamwork skills * Computer Skills: Proficiency in Microsoft Office Word, Excel, PowerPoint, and Outlook required. QUALIFICATIONS: * High School Graduate or equivalent * Advanced degree a plus * 3+ years in Patient Registration or equal applicable field experience. * Medical Terminology, Medical Billing, or related certificate preferred. * Ability to work with people of diverse backgrounds and cultures * Ability to demonstrate effective, culturally sensitive communication skills and effectively communicate verbally and in writing with a variety of people