Guest Services jobs at Oak View Group

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The part-time Guest Experience Coordinator will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer satisfaction and experience. This role will pay an hourly rate of $27.00-$29.00. Benefits for Part-Time roles: 401(k) savings plan, 401(k) matching. This position will remain open until March 6, 2026. About the Venue America's hottest music festival destination finally has the world-class arena it deserves. Now open, the brand-new Acrisure Arena provides the greater Palm Springs area of Southern California with a premiere 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert, designed specifically for hockey and made for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all the benefits of a modern music and sports venue to the Coachella Valley. Responsibilities Effectively lead, direct, empower, and work alongside part-time staff with the goal of creating exceptional experiences at Acrisure Arena. Actively monitor team member interactions with guests, and fellow colleagues, to ensure a high level of guest satisfaction. Serve as the lead in the escalation of guest questions or complaints, ADA services, and information to guests with disabilities in a timely and professional manner. Create and lead events for Guest Experience staff recognition and provide continuous opportunities for staff to remain engaged. Coordinate staff check-ins, call offs, event briefings, breaks, and post event meetings with other guest services teammates. Serve as Manager on Duty with full autonomy for assigned events in the absence of other Management staff. Work with colleagues on emergency planning and risk management to ensure a safe environment for everyone on property. Maintain guest experience assets, equipment, uniforms, supplies, etc. Collaborate with event services team members on various projects. Respond to staff and guest inquiries and concerns during event. Provide prompt and courteous responses to guest services questions as they arise. Manage guest services activities (Lost and Found, Accessibility offerings, etc.) Other duties as assigned. Qualifications Bachelor's degree in a related field from an accredited college/university is preferred. 1-2 years of guest services experience in a stadium, arena, convention center or other public assembly setting. Previous experience in a guest service-based industry. Proficient in use of Microsoft Office programs. Knowledge of operational characteristics of events, including crowd management and control techniques, fire and public safety regulations, etc. Ability to communicate clearly and concisely, both verbally and in writing. Self-motivated with excellent interpersonal and communications skills, and the ability to function and make leadership decisions in a fast-paced high-pressure environment with strong attention to detail and organization. Ability to work independently and as part of a team. Bilingual (English and Spanish) highly preferred but not required. Working Conditions: Weekly schedules will fluctuate depending on event volume; employee will not be scheduled for more than 30 hours per week. Must be able to work a flexible schedule inclusive of weekends, nights and holidays. Must be available to work 90% of events throughout the year. Frequent bending, lifting 20+ pounds, sitting, exposure to multiple external elements, exposure to loud events, and extensive walking through the building. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

The Role This is not your typical customer service role! Come be a part of a proactive team creating new and innovative ways to deliver extraordinary customer satisfaction. As the Guest Services Representative your contribution to the organization will be as the ‘voice' of the company to our customers. You will be quintessential to maintaining guest relationships post-purchase! This means addressing any guest concerns, requests, questions, and issues. Responsibilities Answering guest emails and returning voicemails within 24 business hours Serve as the primary point of contact for event attendees, addressing their inquiries, providing accurate information, and offering assistance. Familiarize yourself with event schedules, locations, session details, and other pertinent information to effectively guide and inform guests Handle guest concerns and complaints professionally and promptly, striving to resolve issues to the satisfaction of the attendees and the company. Collaborate with appropriate internal teams to address and resolve complex or escalated matters, ensuring a positive guest experience. Identifying opportunities to increase guest satisfaction and garner repeat business Requirements 2-3 years of most recent experience related to hospitality and/or event management industry Proven track record of problem-solving and issue resolution skills Strong computer skills, ideally with experience using Salesforce or complex informational software Flexibility in both availability and travel requirements when necessary Multi-lingual proficiency strongly preferred (Spanish, French) Skills/Abilities • Thrive in an environment where each day is different from the next, especially in personal interactions and problem resolution Ability to multitask in a fast-paced environment Be very socially-focused, with a "how can I help you?" attitude Focus on building and maintaining a personable client experience . Physical Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 25 pounds Must be able to work on-site at Charlotte, NC headquarters Willing and eligible to travel internationally, as needed Eligible to work in the United States

Compensation: * $16.50/hour starting pay. * Monthly personal performance bonuses of up to $700 available. Note all bonuses are taxed. Role: Our Hospitality Experts are our guest's first point of contact with The Escape Game! They are responsible and empowered to exceed guest expectations through epic hospitality over the phone, chat, and in email communications. They will seek to create The Escape Game super fans by providing an exceptional guest experience that results in positive word of mouth. They will work to solve guest problems, accommodate guest needs, talk guests through concerns and ultimately generate bookings for The Escape Game. Expected Weekly Hours: 30-45 hours per week Expected Schedule: Flexible availability, including nights, weekends, and holidays. Seasonal Dates of Work: As early as 10/21/2025, but will end on 1/17/2026. Responsibilities: * Work to meet the incoming demand of calls, chats and emails so we can serve every single guest. * Delivering unique forms of hospitality to every single guest by creating personal connections in every interaction. * Being a The Escape Game brand ambassador: enthusiastically explaining our games. * Remove barriers between our guests and their first/next experience at The Escape Game. * Create epic guest moments that generate positive word of mouth and brand perception. * Communicating with The Escape Game Store locations nationwide, professionally and politely. * Creatively solve guest challenges as needed. Requirements & Expectations: * Flexible availability, including nights, weekends, and holidays * Obsession with delivering 5-star hospitality to guests * Genuine love for serving others * Flexible, humble, and teachable * Ability to function both creatively and administratively * Exceptional communication skills * High capacity for creative problem solving * Ability to multitask * Energetic, friendly, and patient Remote Specific Expectations: * Work remotely from locations that are quiet, with good wifi and are generally private due to the information that could be on your screen while on the clock. * Your home is the preferred place of work. If you need to work outside of your home for some reason, communication should be sent for approval to your direct leader at least 24 hours in advance. Approvals can be made with less time if there are emergencies (power outage, etc) * Be in a professional setting & remember professionalism when working remotely and participating on video calls. (not laying down or on a couch, or in pajamas, attending to family, etc.) TEG shirts are appropriate and business casual tops when on video meetings. * Share your location via Gchat by informing the team & your direct leader of meal breaks or "brb" breaks to take 5-10 mins for restroom breaks or brain breaks. * Use the TEG laptop sent to you for all TEG related work. * Be on camera for video calls and meeting with the your team and other HQ teams.

Join Our Hospitality Family! Be the Friendly Face of Holiday Inn Express & Suites At Holiday Inn Express & Suites, we pride ourselves on delivering exceptional guest experiences with a personal touch. Whether guests are here for business or leisure, our team is dedicated to making every stay comfortable, convenient, and memorable. Join a friendly, professional environment where your contributions truly matter. Position Summary: We are seeking a friendly, reliable, and customer-focused Guest Services Agent to join our front desk team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and seamless experience from check-in to check-out. Key Responsibilities: Greet and assist guests with a warm and professional demeanor Handle check-in and check-out procedures efficiently using the property management system Respond promptly to guest inquiries, requests, and complaints in person, by phone, or via email Process payments accurately and manage cash, credit card, and room charge transactions Qualifications: Previous experience in customer service, hospitality, or front desk preferred Strong communication and interpersonal skills Ability to handle stressful situations with professionalism and patience Basic computer skills and familiarity with hotel reservation systems is a plus Must be able to work flexible hours, including weekends and holidays High school diploma or equivalent required Why Join Us? Competitive pay Employee discounts at IHG hotels worldwide Opportunities for career growth and development Job Types: Full-time, Part-time Pay: $17.00 - $20.00 per hour

Guest Services Pay Range: $18-$19 Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone. Responsibilities: Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating. Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable. Use reservation system and seating chart according to IPIC policies. Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service. Build a relationship that makes guests want to return. Use hospitable farewell techniques to say goodbye/thank you to every guest. Secure payments and process through the POS in a timely manner. If asked by Management, act as a peer mentor for new team member members.

Do you enjoy meeting and speaking with customers? Do you want to be a part of a FUN industry? Mango Salon is looking to add to our Guest Services team! We are looking for: Guest Services, someone who enjoys people and the challenge of building relationships and brand loyalty with guests by delivering personalized service. This role makes an incredible impact everyday - on our guests, our teams and our company. Some traits we are looking for: Personable - friendly with a passion to serve others. Accountable- learn Mango processes. This will include greeting guests, confirming salon services, learning salon software, credit card transactions, and re-booking follow up appointments. Adaptable & Flexible- capable of working flexible hours, interacting with other departments to ensure that guests' needs are satisfied, knowledge of salon services, products & promotions. Motivated- passion for the industry, positive attitude, and professionalism is a must. There are many opportunities to learn and grow in this position through involvement in charitable projects, social media, and product sales. This position requires you to continually walk and stand 6 - 8 hours at a time; carry up to 25 lbs. (as needed). Who we are: Mango Salon is committed to providing the Richmond area with exceptional, professional hair service to every guest, every time. Founded in 2003 Mango Salon has grown into three locations. Mango Salon has been continually recognized receiving many awards: Voted in the Top 200 Salons in the country by Salon Today for more than 10 years Recognized in Salon Today Top 200 in 2023 for Compensation & Benefits program Recipient of the Richmond Times-Dispatch Top Workplaces Award in 2023 and 2024 Readers' Choice Awards in Virginia Living & Richmond Magazine Why Mango: Mango has a strong commitment to its positive team culture where generosity and opportunity leads to success. Collaboration and input are encouraged - we believe in our team! It's our mission to be amazing, be profitable, and be generous! We have won several awards based on our culture and rewards program, which includes: Supportive, team-based and energetic culture Career-pathing Competitive pay Profit Sharing Retirement Plan Comprehensive benefits package (Medical, Dental, Vision and more) Paid time off Community involvement Discounts on services and products Job Type: Full-time/Part-time Learn more about Mango by following us on Facebook and Instagram! Mango Salon is an Equal Opportunity Employer.

Do you enjoy meeting and speaking with customers? Do you want to be a part of a FUN industry? Mango Salon is looking to add to our Guest Services team! We are looking for: Guest Services, someone who enjoys people and the challenge of building relationships and brand loyalty with guests by delivering personalized service. This role makes an incredible impact everyday - on our guests, our teams and our company. Some traits we are looking for: Personable - friendly with a passion to serve others. Accountable- learn Mango processes. This will include greeting guests, confirming salon services, learning salon software, credit card transactions, and re-booking follow up appointments. Adaptable & Flexible- capable of working flexible hours, interacting with other departments to ensure that guests' needs are satisfied, knowledge of salon services, products & promotions. Motivated- passion for the industry, positive attitude, and professionalism is a must. There are many opportunities to learn and grow in this position through involvement in charitable projects, social media, and product sales. This position requires you to continually walk and stand 6 - 8 hours at a time; carry up to 25 lbs. (as needed). Who we are: Mango Salon is committed to providing the Richmond area with exceptional, professional hair service to every guest, every time. Founded in 2003 Mango Salon has grown into three locations. Mango Salon has been continually recognized receiving many awards: Voted in the Top 200 Salons in the country by Salon Today for more than 10 years Recognized in Salon Today Top 200 in 2023 for Compensation & Benefits program Recipient of the Richmond Times-Dispatch Top Workplaces Award in 2023 and 2024 Readers' Choice Awards in Virginia Living & Richmond Magazine Why Mango: Mango has a strong commitment to its positive team culture where generosity and opportunity leads to success. Collaboration and input are encouraged - we believe in our team! It's our mission to be amazing, be profitable, and be generous! We have won several awards based on our culture and rewards program, which includes: Supportive, team-based and energetic culture Career-pathing Competitive pay Profit Sharing Retirement Plan Comprehensive benefits package (Medical, Dental, Vision and more) Paid time off Community involvement Discounts on services and products Job Type: Full-time/Part-time Learn more about Mango by following us on Facebook and Instagram! Mango Salon is an Equal Opportunity Employer.

Guest Services Hourly Wage $16.50 Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone. Responsibilities: Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating. Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable. Use reservation system and seating chart according to IPIC policies. Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service. Build a relationship that makes guests want to return. Use hospitable farewell techniques to say goodbye/thank you to every guest. Secure payments and process through the POS in a timely manner. If asked by Management, act as a peer mentor for new team member members.

Guest Services Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone. Responsibilities: Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating. Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable. Use reservation system and seating chart according to IPIC policies. Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service. Build a relationship that makes guests want to return. Use hospitable farewell techniques to say goodbye/thank you to every guest. Secure payments and process through the POS in a timely manner. If asked by Management, act as a peer mentor for new team member members.

Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone. Responsibilities: Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating. Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable. Use reservation system and seating chart according to IPIC policies. Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service. Build a relationship that makes guests want to return. Use hospitable farewell techniques to say goodbye/thank you to every guest. Secure payments and process through the POS in a timely manner. If asked by Management, act as a peer mentor for new team member members.

The Guest Services Coordinator - Event - AACC assists the Operations and Event Services Manager - AACC, in providing quality customer service and creating a positive experience for all guests attending events at the Aventura Arts & Cultural Center as assigned, to promote and support the image of the Performing Arts Center Authority (PACA) and managed venues as premier performing arts organizations. ESSENTIAL FUNCTIONS Train and supervise Volunteer Ushers to create a positive experience for all patrons. Coordinate day of event Guest Services activity in PACA venue as assigned regarding guest and performance issues, customer service, emergencies, and safety to ensure customers have an optimal experience and receive first class customer service from the moment they arrive. Resolve customer complaints to the best possible satisfaction of customers. Distribute information and coordinate Volunteer ushers, Parking and Valet, Janitorial, Security and Concessions activity. Communication by radio with Security, Janitorial, Concessions, Production staff, Box office, and assisting and providing ushers with assistance. Implement Cue Time with Volunteer Ushers as needed. Open lobby doors and house doors at the correct designated time. Accommodate guests with special needs. Monitor guest activity, arrival, seating, and exiting, to ensure implementation of proper procedures and customer service. Distribute and/or collect all Assistive Listening Devices (ALD) and/or wheelchairs. Manage lost and found articles following provided procedures of tagging, data input, and maintaining proper coordination of items. Complete Volunteer Usher check-in and out for each event as assigned. Secure building upon completion of responsibilities. Prepare and distribute appropriately all identified Front of House reports, including incident reports. Identify and take corrective action for areas in need of repair or enhancement to prepare and maintain Front of House guest areas. Promote accurate and timely communication between departments and Front of House to support the needs of patrons and other departments. Assist the Volunteer Coordinator with scheduling and communication with the Volunteer Usher corps. Complete additional responsibilities as assigned. CORE COMPETENCIES Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience. Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals. Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes. KNOWLEDGE AND ABILITIES Ability to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, holidays, and events, as needed. Able to communicate effectively in English, both in writing and verbally. Able to use a mobile device to assist with information and directions. Able to operate a hand-held radio. Able to lift and distribute program boxes weighing up to 25 pounds. Able to learn, assist, and train in evacuation procedures and emergency conditions. Able to remain calm in stressful situations. Skilled in implementing quality customer service. Knowledge of executing scheduled events. Able to work effectively and positively with others. Experience in Windows based programs, including Word, Outlook, Excel, and PowerPoint a plus. SUPERVISORY RESPONSIBILITIES Volunteer Usher supervision, during events in conjunction with or in the absence of the Operations and Event Services Manager. DESIRED EDUCATION AND EXPERIENCE High School, High School Equivalent, or Higher: General/Business/or any equivalent combination of training and experience.

Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone. Responsibilities: Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating. Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable. Use reservation system and seating chart according to IPIC policies. Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service. Build a relationship that makes guests want to return. Use hospitable farewell techniques to say goodbye/thank you to every guest. Secure payments and process through the POS in a timely manner. If asked by Management, act as a peer mentor for new team member members.

Full-time, Part-time Description At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people , that are ready to treat guests and each other with respect and make each day at work fun. Mav·er·ick: Someone who plays by their own rules. /'mav(?)rik/ (noun) Pay Range : $13 -$16 per hour +tips *Housing options available after 90 days* The Slots Guest Service Representative provides friendly, courteous and efficient service to customers in assigned area(s); through teamwork with floor cashiers, ensure prompt response to all customers' needs. Works between Maverick and Gold Country. ESSENTIAL JOB FUNCTIONS: Safeguards company assets at all times. Circulates about the slot machine area assigned. Through teamwork in assigned areas, ensures good customer service and prompt response to customer needs at all times. Prepare or approves all slot payout vouchers for fills and jackpots. Assists in resolving all customer disputes. Observes strict confidence in regards to company related matters. Makes minor repairs and adjustments to slot machines as needed. Cleans interior/exterior of slot machines. Answers customer complaints and questions regarding slot machines within his/her authority and ability to do so. For level 2 - Exceptional attitude & service. Ability to process jackpots on JDUs without assistance. Can perform minor repairs (bill jams, machine resets, etc.). Basic knowledge of Play Maverick loyalty program. Basic knowledge of game offerings. For level 3 - Meets all Level 2 criteria. Basic knowledge of MICS. Thorough knowledge of Play Maverick loyalty program. Excels with club enrollments. Able to properly train new hires. Advanced knowledge of game product, mechanics, and payouts. For level 4 - Meets all Level 3 criteria. Expert on jackpot processing, loyalty club, example for excellent customer service, proven loyalty and champion of the company. Create a friendly atmosphere for guests and coworkers Performs related and/or other duties as required. Requirements Be 21 years of age. High School graduate or GED Ability to obtain and maintain State of Nevada Gaming Card. Be able to work in a standing position for long periods of time (up to 8 hours). Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision. Outgoing personality, positive attitude strong communication skills, and pleasant/clean appearance. This position typically works verity of shifts, including weekend and holidays. Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding. Possess basic math skills and have the ability to handle money. Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs. Punctuality and regular and reliable attendance. Honesty and Integrity Team Members Will Enjoy: • Paid Time Off • Flexible schedules • Medical, Vision, and Dental insurance • Short-Term/Long-term Disability Insurance • Education Reimbursement up to $5,250 annually • 401k plan • Employee meal discount program • And more! Maverick Gaming™, based in Kirkland, Washington, is a young gaming company with over 3,000 dedicated team members. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado with over 1,800 slot machines, 350 table games, 1,020 hotel rooms, and 30 restaurants. Founded in 2017 by industry veterans Eric Persson and Justin Beltram, Maverick Gaming™ takes a bold approach to a classic pastime. With an all-star leadership team from some of the largest gaming brands spanning markets the world, Maverick is dedicated to delivering the best possible gaming experiences for every kind of player while enforcing strict problem gambling policies as a community partner. Created by gamblers, for gamblers. Salary Description $13 - $16 + tips /DOE

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The part-time Guest Experience Coordinator will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer satisfaction and experience. This role will pay an hourly rate of $27.00-$29.00. Benefits for Part-Time roles: 401(k) savings plan, 401(k) matching. This position will remain open until March 6, 2026. Responsibilities Effectively lead, direct, empower, and work alongside part-time staff with the goal of creating exceptional experiences at Acrisure Arena. Actively monitor team member interactions with guests, and fellow colleagues, to ensure a high level of guest satisfaction. Serve as the lead in the escalation of guest questions or complaints, ADA services, and information to guests with disabilities in a timely and professional manner. Create and lead events for Guest Experience staff recognition and provide continuous opportunities for staff to remain engaged. Coordinate staff check-ins, call offs, event briefings, breaks, and post event meetings with other guest services teammates. Serve as Manager on Duty with full autonomy for assigned events in the absence of other Management staff. Work with colleagues on emergency planning and risk management to ensure a safe environment for everyone on property. Maintain guest experience assets, equipment, uniforms, supplies, etc. Collaborate with event services team members on various projects. Respond to staff and guest inquiries and concerns during event. Provide prompt and courteous responses to guest services questions as they arise. Manage guest services activities (Lost and Found, Accessibility offerings, etc.) Other duties as assigned. Qualifications Bachelor's degree in a related field from an accredited college/university is preferred. 1-2 years of guest services experience in a stadium, arena, convention center or other public assembly setting. Previous experience in a guest service-based industry. Proficient in use of Microsoft Office programs. Knowledge of operational characteristics of events, including crowd management and control techniques, fire and public safety regulations, etc. Ability to communicate clearly and concisely, both verbally and in writing. Self-motivated with excellent interpersonal and communications skills, and the ability to function and make leadership decisions in a fast-paced high-pressure environment with strong attention to detail and organization. Ability to work independently and as part of a team. Bilingual (English and Spanish) highly preferred but not required. Working Conditions: Weekly schedules will fluctuate depending on event volume; employee will not be scheduled for more than 30 hours per week. Must be able to work a flexible schedule inclusive of weekends, nights and holidays. Must be available to work 90% of events throughout the year. Frequent bending, lifting 20+ pounds, sitting, exposure to multiple external elements, exposure to loud events, and extensive walking through the building. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Benefits: Employee discounts Flexible schedule Free uniforms Opportunity for advancement At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Full-Time: 12.00+ DOE Part-Time: 10.00+ DOE Compensation: $10.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Job Title: Hospitality Expert - Guest Experience Coordinator Compensation: * $16/hour starting pay (rates may vary depending on experience and location). * Monthly personal performance bonuses of up to $700 available. Role: Our Hospitality Experts are our guest's first point of contact with The Escape Game! They are responsible and empowered to exceed guest expectations through epic hospitality over the phone, chat, and in email communications. They will seek to create The Escape Game super fans by providing an exceptional guest experience that results in positive word of mouth. They will work to solve guest problems, accommodate guest needs, talk guests through concerns and ultimately generate bookings for The Escape Game. The goal of this role is to gain an understanding of and love for serving our guests, and to eventually transition to TEG store leadership. Expected Weekly Hours: 30-45 hours per week Expected Schedule: Flexible availability, including nights, weekends, and holidays Responsibilities: Work to meet the incoming demand of calls, chats and emails so we can serve every single guest. Delivering unique forms of hospitality to every single guest by creating personal connections in every interaction through collecting and connecting clues. Being a The Escape Game brand ambassador: enthusiastically explaining our games. Remove barriers between our guests and their first/next experience at The Escape Game. Create epic guest moments that generate positive word of mouth and brand perception. Communicating with The Escape Game Store locations nationwide, professionally and politely. Creatively solve guest challenges as needed. Requirements & Expectations: * Working fully out of our HQ office at Brentwood Commons * Minimum one shift a month working in a TEG store. * Flexible availability, including nights, weekends, and holidays * Obsession with delivering 5-star hospitality to guests * Genuine love for serving others * Flexible, humble, and teachable * Ability to function both creatively and administratively * Exceptional communication skills * High capacity for creative problem solving * Ability to multitask * Energetic, friendly, and patient

Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone. Responsibilities: Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating. Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable. Use reservation system and seating chart according to IPIC policies. Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service. Build a relationship that makes guests want to return. Use hospitable farewell techniques to say goodbye/thank you to every guest. Secure payments and process through the POS in a timely manner. If asked by Management, act as a peer mentor for new team member members.

Trail Drive Management Corporation Dickies Arena of Fort Worth, TX Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena will be owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, scheduled to open in November 2019, will host concerts, sporting events and family entertainment, and will be the new home to Fort Worth Stock Show rodeo performances. Reports to: Guest Services Supervisor : The Part Time Guest Services Representative will serve in a multitude of functions including usher, ticket taker, elevator/escalator attendant, ADA attendant, Guest Services Office personnel, as well as Premium Service Representative personnel. Duties include scanning tickets as fans enter Dickies Arena for all events, ensuring fans have valid tickets to enter Dickies Arena, and directing/seating guests in proper seating sections based on ticket information. Other duties as assigned based on event. In-person and predictable attendance. ESSENTIAL DUTIES (include, but not limited to the following): May need to physically assist ambulatory, infirm or disabled fans to evacuate seating bowl or concourses during an emergency. Assist with distribution of promotional items to guests. Remain attentive to needs and demeanor of guests using a positive, pro-active approach to problem solving. Ensure fan compliance with Dickies Arena policies and procedures. May need to operate elevators or escalators for guest safety and proper crowd movements between levels. Develop a working knowledge of Dickies Arena. Provide wheelchair escorts for guests as requested. Additional duties may be assigned by a supervisor based on event. Adhere to Trail Drive Management Corporation (TDMC) Policies and Procedures. Act as a role model within and outside Dickies Arena. Performs duties as workload necessitates. Demonstrate flexible and efficient time management and ability to prioritize workload. There will be an expected minimum number of events worked. PREFERRED QUALIFICATIONS: High School diploma or equivalent. Possess excellent interpersonal skills and diplomacy. Strong oral communication skills. Ability to climb up and down stairs at varying inclines. Previous experience in a Guest Services role in a Sports or Entertainment Venue. Preferred candidate will possess the following: Ability to work nights, weekends, and holidays based on operational needs. Strong customer service skills. Will maintain a positive attitude under pressure. Ability to clearly, effectively, and professionally interact with staff, supervisor, contractors and the public. Outgoing, attentive and communicate in a professional manner. Will collaborate effectively with others to produce results. Ability to handle large crowds while remaining friendly and professional at all times. Experience doing customer service work is preferred and as is the use of a hand-held scanning device. Ability to work the entire event including pre and post-event activities as needed. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Disclaimer: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Part Time Guest Services Representative Trail Drive Management Corp - Fort Worth, TX Classification: Part Time Reports to: Guest Service Supervisor : The Part Time Guest Services Representative will serve in a multitude of functions including usher, ticket taker, elevator/escalator attendant, ADA attendant, Guest Services Office personnel, as well as Premium Service Representative personnel. Duties include scanning tickets as fans enter Dickies Arena for all events, ensuring fans have valid tickets to enter Dickies Arena, and directing/seating guests in proper seating sections based on ticket information. Other duties as assigned based on event. This position is an event-based, part-time position so the available hours will fluctuate based on the needs of Trail Drive Management Corp. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. May need to physically assist ambulatory, infirm or disabled fans to evacuate seating bowl or concourses during an emergency. Assist with distribution of promotional items to guests. Remain attentive to needs and demeanor of guests using a positive, pro-active approach to problem solving. Ensure fan compliance with Dickies Arena policies and procedures. May need to operate elevators or escalators for guest safety and proper crowd movements between levels. Develop a working knowledge of Dickies Arena. Provide wheelchair escorts for guests as requested. Additional duties may be assigned by a supervisor based on event. Adhere to Trail Drive Management Corporation (TDMC) Policies and Procedures. Act as a role model within and outside Dickies Arena. Performs duties as workload necessitates. Demonstrate flexible and efficient time management and ability to prioritize workload. There will be an expected minimum number of events worked Supervisory Responsibility None Physical demands While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employees will constantly move about inside and outside various areas of the facility after/during/after events to interact with internal/external clients and supervise the work of employees during events. Employees must constantly communicate via telephone and in-person with others and exchange accurate information. Employees may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employees may sporadically assist in lifting/moving 100 lbs. or more. Ability to navigate the facility Ability to be exposed to adverse weather conditions when required to work outside Ability to move arms for extended periods of time Ability to be on your feet for prolonged periods of time Ability to work nights, weekends and holidays as needed for events Ability to perform the physical duties of the job. Eligibility Qualifications High School diploma or equivalent. Possess excellent interpersonal skills and diplomacy. Strong oral communication skills. Ability to climb up and down stairs at varying inclines. Previous experience in a Guest Services role in a Sports or Entertainment Venue. Ability to work nights, weekends, and holidays based on operational needs. Strong customer service skills. Will maintain a positive attitude under pressure. Ability to clearly, effectively, and professionally interact with staff, supervisor, contractors and the public. Outgoing, attentive and communicate in a professional manner. Will collaborate effectively with others to produce results. Ability to handle large crowds while remaining friendly and professional at all times. Experience doing customer service work is preferred and as is the use of a hand-held scanning device. Ability to work the entire event including pre and post-event activities as needed. Other Duties Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. During the Fort Worth Stock Show and Rodeo (Mid-January through early February) there will be opportunities for significant consecutive-day shifts ranging from 8am - 8pm Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.