Customer Service Representative jobs at OCA - 108 jobs

Lutheran Social Services of WI and Upper MI is currently seeking a Forensic Care Coordinator for our Operating Avenues for Re-Entry Success (OARS) program serving Marathon, Wood and Clark counties. This is a full-time, benefit eligible role. The position requires regular visits in the client's home and/or community and then is able to work from home for documentation and meeting purposes. The role is primarily, Monday through Friday, 1st shift, but will require flexibility to meet the needs of clients. This role provides comprehensive person-centered case management. This requires ongoing learning in Motivational Interviewing through participation in monthly coaching and quarterly fidelity reviews as well as the use of other identified evidence-based practices. This role works with individuals in DHS's Outpatient Competency Restoration Program (OCRP), Jail-Based Competency Program (JBCR), Conditional Release Program (CR), and Opening Avenues to Reentry Success Program (OARS), or Supervised Release (SR). Forensic Care Coordinators work collaboratively with community service providers that have been identified to specifically address the needs of the client with a mental health diagnosis and/or substance use disorder. LSS works closely with the client's treatment team and natural supports to best support whether the client is released from jail, prison, mental health institutions, or the community. Forensic Care Coordinators working in CR, OCRP, JBCR or OARS can be asked to work with clients in any of those programs, but Supervised Release remains separate. Supervised Release Care Coordinators will not work in CR, OCRP, JBCR or OARS: The CR program works with individuals found not guilty by reason of mental disease or defect. Forensic Coordinators provide professional testimony, write court documents, and understand the 917.17 WSS. The Forensic Coordinator works with mental health institutions, court systems, natural support, and community providers. The OCRP and JBCR offer services to adults charged with a crime adjudicated not competent to stand trial but likely to regain competency. The Competency programs Forensic Coordinators understand the 971.14 WSS and are responsible for meeting clients in the community (OCRP) as well as in the Jail setting (JBCR). The Forensic Coordinator works with the jail system, providing legal education, community providers, the court system, institutions, and natural support. · The OARS program, the Forensic Coordinator, understands the criminogenic needs of the client. This is a voluntary program. The Forensic Coordinator starts meeting with the client at the correctional institution in the pre-release stage and continues through post-release. The Forensic Coordinator works closely with the client and their treatment team for up to two years. · Supervised Release specifically works with sexually violent people who are committed under WI statute 980. While they currently may be living at Sandridge Secure Treatment Center, the role of LSS is to provide service coordination and services to assist them with a transition to living in the community. o Sexually violent person: This is someone who has a mental disorder that makes it likely the person will engage in future acts of sexual violence convicted of a sexually violent offense, adjudicated as delinquent for a sexually violent offense, or found not guilty of or not responsible for a sexually violent offense by reason of mental disease or defect. These people are committed under Wis. Stat. ch. 980. DIRECT SERVICE REQUIREMENTS (Required of all employees providing direct services): Promote client independence and growth, consistent with the service plan. Provide services using a trauma-informed and person and/or family-centered model. Provide services utilizing agency approved and supported evidence-based practices that have been indicated by the funder and/or agency. Accurately complete time reporting. Essential Duties and responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Assess client's needs utilizing the required assessment tool(s) (e.g. functional screen). Re-assess, as needed, and at least annually. Information to complete the assessment is gained via interviews, collateral contacts and prior records. Work alongside the client, their family, his/her supports, and other service providers, develop and implement a comprehensive and individualized service plan. When required by the program/service, coordinate and authorize services according to the service plan. Provide services to assigned clients in alignment with the service plan. Organize and plan work effectively. Apply knowledge of community resources. Apply knowledge of casework principles and methods. Apply working knowledge of human behavior, dynamics of groups, interpersonal relations, and social interactions. Apply working knowledge of social problems and their effects on individuals. Work collaboratively with clients, service teams, and clinical supervisor to determine interventions. Communicate effectively with team members and providers. When authorizing services, articulate the expectations of the service. Establish and maintain effective and collaborative working relationships. Complete documentation within required timelines and expectations per LSS, regulation, funders, and practice standards. Maintain client records, primarily electronic files. Make recommendations within the client team and scope of practice. Testify at legal proceedings as required by law and/or role. Coordinate and facilitate person and/or family-centered team meetings. When supervision is a program requirement, actively engage in the clinical supervision process. Attend and participate in staff development programs, including in-service training, staff meetings, and professional seminars. Within your scope of practice, provide consultation to peers. Understand productivity expectations. Meet or exceed the standards that have been established for the role and the program. Perform other duties and special projects as required. PERKS: Public Service Loan Forgiveness (PSLF) By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program. Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan. Assistance navigating the PSLF through Summer Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Calm Wellness App - Premium Access Student loan navigation program with Summer, PBC Early Earned Wage Access with UKG Wallet Employee Assistance Program Service Awards and Recognition Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: The specific education and/or experience is determined by the service delivered and the funding stream requirements. General Requirements: · Bachelor's degree in relevant area of human services. Acceptable human service degrees for this role include, but are not limited to, the following: · Community Mental Health · Substance Use · Counseling/Guidance · Criminal Justice · Psychology · Recreational Therapy · Rehabilitation Counseling · Social Worker · Vocational Counseling If not listed above, a transcript review as well as payer review may be requested of the applicant/potential employee. CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. TRAVEL: Daily travel may be required. Some overnight travel may be required