Support Analyst jobs at Oracle - 29 jobs

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical field. 5+ years of proven experience supporting Oracle Analytics platforms including Oracle Analytics Cloud, Oracle's Big Data Service (BDS), DFS, DIS, Data Catalog, and Oracle Cloud Infrastructure (OCI). Strong expertise in Hadoop ecosystem: HDFS, YARN, Spark, Hive, Impala, Sqoop, Oozie, Ranger, Kerberos. Experience in Linux OS administration, networking, TLS/SSL, and SSO integration. Experience with data integration tools (ODI/Informatica) and cloud data sources (FusionApps/BICC, Snowflake). Hands-on experience with LLMs, agentic frameworks (LangChain, Semantic Kernel, CrewAI), RAG pipelines, and vector databases (FAISS, Pinecone, Weaviate). Proficiency in Python and Shell scripting. Skills & Competencies: Deep understanding of Oracle's Big Data Service (BDS) , Data Flow Service (DFS), Data Integration Service (DIS), Data Catalog architecture and operations. Cluster administration using Ambari and troubleshooting across the Cloudera stack. Real-time processing using Kafka, Flink. AI/ML workflow support, including OCI Gen AI services and integration of agentic pipelines. Working knowledge of cloud services, networking, system-level security, and distributed architectures. Experience supporting multi-tier enterprise applications. Personal Competencies: Strong customer focus with ability to handle escalations and technical deep dives. Structured problem-solving mindset. Self-motivated with a continuous learning attitude. Excellent communication, documentation, and global collaboration skills. Results-oriented with a passion for service quality and technical excellence. Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $24.95 to $60.63 per hour; from: $51,900 to $126,100 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3 As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, Data Catalog, and associated cloud services. Diagnose and resolve complex issues across the Hadoop ecosystem (e.g., HDFS, YARN, Spark, Hive, Impala, Sqoop, Oozie). Manage cluster configurations, upgrades, patches, and installations using tools like Ambari. Support real-time data processing frameworks (Kafka, Flink) and ETL pipelines (ODI, Informatica). Collaborate with OCI platform teams to support secure and scalable AI/ML data workflows. Engage in hands-on support for agentic frameworks (LangChain, Semantic Kernel, CrewAI) and RAG-based systems. Interact regularly with customers, build technical documentation, and contribute to knowledge sharing. Collaborate cross-functionally with product engineering, infrastructure, and cloud ops teams for holistic support delivery.

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. AT NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members. Summary of Primary Functions Responsible for collecting and analyzing data on member needs, experiences, and behaviors to generate actionable insights that support a superior member journey. In addition to managing the voice of the member program, the specialist serves as a cross departmental SME for member experience, ensuring alignment with the credit union's member focused strategies. Support strategic initiatives across Member Operations and Lending Operations. Coordinate projects, monitor performance, and conduct quality checks that keep our operational processes accurate, compliant, and member focused. Work closely with cross functional teams to ensure projects stay on track and improvements are implemented consistently. Skills and Abilities Bachelor's degree in Business Administration, Marketing, Computer Science, or similar 2+ years of experience in a financial institution or in customer research-focused roles A keen, highly sharpened sense of curiosity Experience creating and sharing dashboards / data visualizations Analytical thinking - able to objectively interpret research, extract insights, and communicate in a motivating way Highly self-motivated, solutions-oriented, and proactive problem-solving Outstanding presentation skills Strong oral and written Passionate advocate: drive continuous improvement strategies from a member-first approach to meet business line goals and grow the organization Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Detail oriented, excellent organizational skills and ability to handle multiple tasks. Duties and Responsibilities Identify and communicate experience improvement opportunities based on insights from members gathered via face to face interaction, surveys, product reviews and any other source of member data. Manage the Voice of the Customer/Member (VOC) process and data, by working with all areas of the credit union. Review and track Member NPS (Net Promoter Score) and other experience metric results monthly to identify trends in performance. Achieve a deep understanding of member perceptions and sentiments across their journey, delivering insights, reporting and strategic analysis to prioritize NPS-enhancing initiatives. Conduct hands-on, primary research where beneficial including internal employee and member interviews, field visits, or other feedback collection methods. Assist in preparing root cause analysis and trending analytics for escalations and survey results through various channels. Aid in creation of member centric journey map that can be used cross departmentally to enhance the member experience. Collaborate on assigned project/teams with cross functional groups to find opportunities for improvements and work together to better serve the member. Aid in alignment, consistency, and cohesiveness in process, policy and member service to achieve department and company goals. Demonstrate flexibility while engaging in the planning process and be able to establish and maintain effective relationships with members of the leadership team. Expert in analyzing NPS data, keeping internal partners informed on emerging trends in member feedback Analyze both structured and unstructured data from sources including but not limited to Calls, Emails, Chats, Reviews, and Net Promoter Score (NPS) surveys Derive insights from customer-generated data, interpret reporting dashboards, translate analysis into actionable recommendations and directions for various stakeholders in Member Service, Product, Marketing, and measure outcomes from actions taken. Collaborate with team leaders for the design and ongoing development of new dashboards Gather requirements and building out ad hoc business line metrics and projects Identify member experience "moments that matter" scenarios and friction points Present compelling member stories using data to include suggestions and recommendations based on thorough analysis and findings Demonstrate ownership and accountability of projects and activities Remain current on Voice of the Customer (VOC) best practices, platform features, and new releases Consult internally, listening to stakeholder needs and developing an insights plan to support them Support and track cross-functional projects, keeping documentation and timelines on point, and ensuring alignment with business goals Maintain dashboards, monitor trends in performance and error rates, and share insights that drive decision-making Identify gaps, recommend workflow enhancements, and help develop standard operating procedures to improve efficiency Serve as a key connector between teams, create training materials, and support change management for long-term improvements Resolve member complaints and answer escalated Member calls as needed. Provide support in various areas as needed. Other duties as assigned. Card Member Experience Responsibilities Share card services insights with the MX team to help shape broader member journey strategies Help card services translate operational changes into member friendly communications or updates Serve as a primary liaison between MX and Card services Review card services processes, workflows, and recurring member pain points to identify opportunities for operational efficiency and improve member experience Collaborate with card services leadership to document current processes, uncover operational gaps, and recommend enhancement and process improvement initiatives Support card services during major initiatives (system upgrades, vendor changes, digital enhancements) by capturing member impact and documenting improvement opportunities Track reoccurring trends in debit/credit card issues, such as declines, fraud related processes, card activation challenges or app related card management issues and provides strategic recommendations Ensure card services processes align with overall MX strategies Quality Assurance Responsibilities Monitor and evaluate phone interactions of NGFCU representatives within all operations areas including but not limited to Call Center, Loan Dept., Collections, and Member Services to ensure a consistent member experience across the organization. Provide ongoing evaluations to department leaders and meet regularly with team members as well as the leaders to coach and develop in areas where improvements are required. Provide coaching, direction and guidance to Department Managers to achieve highest standards of member service through the phone across all operations teams. Monitor performance and report results. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching. Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Member Experience Improvement Specialist- $30.22/hr to $36.00/hr Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn. NGFCU is an Equal Opportunity Employer Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Would you like to join a business that is transforming the printing industry from analog to digital? HP's Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HP's Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry. **Job Summary** This role is responsible for leading technical support for end users who are operating HP's Pagewide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running in production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision. **Responsibilities** + Responsible for maintaining and servicing HP Commercial Web Printing Press. + Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met. + Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures. + Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems. + Provide direct post-sales systems technical support to end users and HP Authorized Service Providers. + Solve technical problems on assigned hardware and software platforms. + Use proactive monitoring procedures/tools to identify problem-prevention opportunities. + Must be able to travel at least 50% of the time + Must have experience with Hardware Support of Printers, preferably commercial printers. **Education & Experience** **Recommended** * High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. * Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. **Knowledge & Skills** + Knowledge of corporate organization, job, and policies. + Advanced knowledge of operating systems and software. + Experience with printer hardware support + Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills. + Ability to develop Customer relationships. + Ability to perform while under high-pressure situations. + Ability to work in a team environment.-Basic networking, O/S, and troubleshooting knowledge. + Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work. + Must have mechanical, and electrical experience and skillset + Commercial digital printing experience is preferred **Cross-Org Skills** * Effective Communication * Results Orientation * Learning Agility * Digital Fluency * Customer Centricity The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. **Benefits:** HP offers a comprehensive benefits package for this position, including: + Health insurance + Dental insurance + Vision insurance + Long term/short term disability insurance + Employee assistance program + Flexible spending account + Life insurance + Generous time off policies, including; + 4-12 weeks fully paid parental leave based on tenure + 13 paid holidays + 15 days paid time off (US benefits overview (********************************** ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

NONEXEMPT ROLE & RESPONSIBILITIES: The State Software Fiscal Support Specialist supports the use of all Fiscal Services software used by META Solutions consortium members. This position is responsible for providing professional client support; troubleshooting user issues; overseeing and performing state reporting of district information and providing training and resources to META Solutions clients. This position will begin no sooner than March 2, 2026, and will be based one day per week at our Marion office, with the remaining four days worked remotely, as schedules permit. PRIMARY RESPONSIBILITIES INCLUDE: Maintain an in-depth understanding of the state software system Provide professional and reliable customer support for all clients Utilize software to track and accurately respond to client inquiries Provide user support; troubleshoot district issues; provide accurate solutions and answers to district inquiries by phone, email, or face-to-face consultation Attend trainings and disseminate software information to district users and clients of META Create training materials, step sheets, and documentation to assist users with frequently asked questions Prepare and host training seminars, classes, and other opportunities for district users to receive professional development as assigned Perform any and all other related duties as assigned QUALIFICATIONS & EDUCATION REQUIREMENTS: 1- 5 years of experience in nonprofit or school district financial offices Associate's degree in finance, accounting, business administration or a related field preferred Evidence of a high-level of computer application related skills including use of Microsoft Office; skill in using project management applications a plus Skill, knowledge and application of high-level computer skills including databases and spreadsheets, as well as some technical understanding of software Strong customer service and communication skills Ability to handle software user inquiries effectively Ability to take direction from several staff members and prioritize tasks fairly and efficiently Ability to collaborate and communicate with various stakeholder groups Ability to work in a team setting Ability to multitask and execute duties according to deadlines and with accuracy Maintain compliance with FBI/BCI background check requirements

As a Principal Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle) Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $30.87 to $67.88 per hour; from: $64,200 to $141,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 Oracle provides the world's most complete, open, and integrated business software and hardware systems. Global Product Support (GPS) provides technical assistance for all Oracle products including Cloud and On-Premise, ensuring maximum availability of Oracle customer's systems and helping them to benefit from running the latest Oracle technology and applications. Additionally, GPS works closely with our Development organization on ensuring absolute product quality and provides high quality content for the online knowledge databases. DUTIES & RESPONSIBILITIES: Provide customer and systems support of Oracle Integration Cloud (OIC) including Process Troubleshoot and analyse application servers and new technologies, with a focus on web servers and application servers Use Oracle Cloud Infrastructure (OCI) Collaboration with Oracle Fusion Application Products Interact remotely with customers, partners, and software developers to provide technical advice and assistance. Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems. Have the ability to analyse and resolve issues Identify and document product defects Review design specifications and external technical publications and provide feedback for product and document improvement. We are looking for experienced Software Engineers to join our Cloud Integration Support group under Middleware stack. Experience: Four to Ten years of strong experience in Oracle Integration Cloud, Oracle SOA Suite - BPEL, Adapters, Good knowledge in Oracle Cloud Infrastructure, Oracle Database Technical support experience & Troubleshooting skills Desired Skills: Fusion Applications Oracle Integration Cloud, SOA Cloud Service Oracle Cloud Infrastructure(OCI) Java Application Programming Interfaces (API's). Essential Skills: Proven success in contributing to a team-oriented environment Desire to work to one of IT leader industry Excellent verbal and written communication skills in English. Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events. Ability to troubleshoot issues involving platform performance under load. Ability to read and analyse network trace data in detail to understand and resolve inter server communication issues. Advanced customer support and communications skills. Ability to read and interpret programming languages at a code level (especially Java). Ability to learn new technologies quickly. Demonstrate strong troubleshooting and analytical problem solving skills. Able to multi-task and manage multiple technical issues reported by customers

As an **I** **nfra. Technology Specialist** , you will make an impact by implementing and managing Oracle Cloud Infrastructures. **Please note, this role is not able to offer visa transfer or sponsorship now or in the future*** **In this role, you will:** We are seeking an experienced Specialist with 8 to 9 years of experience to join our team. The ideal candidate will have expertise in Oracle Cloud Infrastructure Oracle Autonomous DB Cloud Linux Exadata DMA Oracle Golden Gate and Oracle. This role requires domain experience in Membership (HC-Payer) and proficiency in English. The position offers a hybrid work model with no travel requirements. **Responsibilities** + Oversee the implementation and management of Oracle Cloud Infrastructure to ensure optimal performance and reliability. + Provide expertise in Oracle Autonomous DB Cloud to enhance database efficiency and security. + Manage Linux environments to support seamless integration with Oracle technologies. + Utilize Exadata DMA skills to optimize data management and storage solutions. + Implement Oracle Golden Gate for real-time data integration and replication. + Collaborate with cross-functional teams to align technology solutions with business objectives. + Ensure compliance with industry standards and best practices in Membership (HC-Payer) domain. + Troubleshoot and resolve technical issues to minimize downtime and maintain system integrity. + Develop and maintain documentation for system configurations and procedures. + Conduct performance tuning and capacity planning to support business growth. + Participate in the design and execution of disaster recovery plans. + Provide technical support and guidance to team members and stakeholders. + Stay updated with the latest advancements in Oracle technologies to drive innovation. **Work model:** At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is a Remote position. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. **What you need to have to be considered** + Demonstrate strong proficiency in Oracle Cloud Infrastructure and Oracle Autonomous DB Cloud. + Possess in-depth knowledge of Linux operating systems and their integration with Oracle solutions. + Have extensive experience with Exadata DMA for efficient data management. + Show expertise in Oracle Golden Gate for seamless data replication. + Exhibit domain knowledge in Membership (HC-Payer) to align technology with business needs. + Communicate effectively in English both written and spoken to collaborate with global teams. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. **Salary and Other Compensation:** Applications will be accepted until January 19, 2026. The annual salary for this position is between $49,001 to $92,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. \#CB \#IND123 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Description - Would you like to join a business that is transforming the printing industry from analog to digital? HP's Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HP's Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry. Job Summary This role is responsible for leading technical support for end users who are operating HP's Pagewide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running in production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision. Responsibilities * Responsible for maintaining and servicing HP Commercial Web Printing Press. * Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met. * Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures. * Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems. * Provide direct post-sales systems technical support to end users and HP Authorized Service Providers. * Solve technical problems on assigned hardware and software platforms. * Use proactive monitoring procedures/tools to identify problem-prevention opportunities. * Must be able to travel at least 50% of the time * Must have experience with Hardware Support of Printers, preferably commercial printers. Education & Experience Recommended * High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. * Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. Knowledge & Skills * Knowledge of corporate organization, job, and policies. * Advanced knowledge of operating systems and software. * Experience with printer hardware support * Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills. * Ability to develop Customer relationships. * Ability to perform while under high-pressure situations. * Ability to work in a team environment.-Basic networking, O/S, and troubleshooting knowledge. * Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work. * Must have mechanical, and electrical experience and skillset * Commercial digital printing experience is preferred Cross-Org Skills * Effective Communication * Results Orientation * Learning Agility * Digital Fluency * Customer Centricity The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: * Health insurance * Dental insurance * Vision insurance * Long term/short term disability insurance * Employee assistance program * Flexible spending account * Life insurance * Generous time off policies, including; * 4-12 weeks fully paid parental leave based on tenure * 13 paid holidays * 15 days paid time off (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - 50% Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"

Description - Would you like to join a business that is transforming the printing industry from analog to digital? HP's Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HP's Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry. Job Summary This role is responsible for leading technical support for end users who are operating HP's Pagewide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running in production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision. Responsibilities Responsible for maintaining and servicing HP Commercial Web Printing Press. Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met. Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures. Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems. Provide direct post-sales systems technical support to end users and HP Authorized Service Providers. Solve technical problems on assigned hardware and software platforms. Use proactive monitoring procedures/tools to identify problem-prevention opportunities. Must be able to travel at least 50% of the time Must have experience with Hardware Support of Printers, preferably commercial printers. Education & Experience Recommended • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. • Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. Knowledge & Skills Knowledge of corporate organization, job, and policies. Advanced knowledge of operating systems and software. Experience with printer hardware support Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills. Ability to develop Customer relationships. Ability to perform while under high-pressure situations. Ability to work in a team environment.-Basic networking, O/S, and troubleshooting knowledge. Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work. Must have mechanical, and electrical experience and skillset Commercial digital printing experience is preferred Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 13 paid holidays 15 days paid time off (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - 50% Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

Meta is seeking a Facility Support Lead to join our Data Center Facility Operations (FacOps) team. Our data centers serve as the foundation upon which our software operates to meet the demands of our customers. The Facility Support Lead oversees the business functions of the facility operations teams. The position's main functions are to provide vendor and supplier management, manage the campus facility operations' budget, liaise with partner teams, support business improvement processes and assessments, support compliance programs and implement business directives. This role serves as a campus leader by driving a experience team environment in alignment with Meta's values and by assisting local leadership in monitoring and managing organizational health. **Required Skills:** Facility Support Lead Responsibilities: 1. Plan, develop, and administer the facility operating budget. Support, consult and advise campus facility team on matters of financial health 2. Provide vendor management support including budget execution, routine business reviews, contractor provisioning, financial and invoice management and ensuring work quality meets expectations 3. Oversee a contracted technician workforce responsible for facility maintenance and ensuring safe operations within agreed upon SLAs. Provide oversight and direction for all duties assigned to contracted technician workforce 4. Provide property management oversight including, but not limited to, the quality delivery of data center campus housekeeping, furniture, landscaping and site maintenance services 5. Act as a liaison to culinary and micro-kitchen teams, including the start-up/establishment of new buildings and new locations 6. Report directly to the Data Center Campus Facility Manager (DCCFM) providing oversight and direction on support functions affecting physical infrastructure required throughout the campus 7. Support and advise the implementation of business and operational standards to ensure compliance with policies, regulations, and performance criteria 8. Liaise with external regulatory agencies, company insurance agents, and third-party consultants 9. Support partners and peers in cross-functional work and onboarding 10. Develop cross-functional relationships with all onsite teams to improve and enhance operations 11. Develop reports utilizing data and metrics for campus budgets, vendor management and organizational health for local leadership teams 12. Experience with data center, corporate real-estate, or other critical infrastructure industry experience overseeing the management of third-party contracts and resources for maintenance and operations **Minimum Qualifications:** Minimum Qualifications: 13. 8+ years experience working in large scale facilities or critical infrastructure management 14. 3+ years experience managing contracted services or teams 15. Experience in budget development and management 16. Experience in vendor and contract management 17. Experience communicating and presenting complex material effectively 18. Experience in cross functional, collaborative environments 19. Experience with complex problem identification and resolution techniques including causal analysis 20. Proven time management, organization, and prioritization skills **Preferred Qualifications:** Preferred Qualifications: 21. 12+ years of experience 22. Bachelors or Associate's degree in related field 23. Experience in facilities operations support functions 24. Proven customer service recognition from multiple customers 25. Experience with data center industry or critical infrastructure 26. Experience in project management **Public Compensation:** $143,000/year to $198,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Meta is seeking a Facility Support Lead to join our Data Center Facility Operations (FacOps) team. Our data centers serve as the foundation upon which our software operates to meet the demands of our customers. The Facility Support Lead oversees the business functions of the facility operations teams. The position's main functions are to provide vendor and supplier management, manage the campus facility operations' budget, liaise with partner teams, support business improvement processes and assessments, support compliance programs and implement business directives. This role serves as a campus leader by driving a experience team environment in alignment with Meta's values and by assisting local leadership in monitoring and managing organizational health. Minimum Qualifications * 8+ years experience working in large scale facilities or critical infrastructure management * 3+ years experience managing contracted services or teams * Experience in budget development and management * Experience in vendor and contract management * Experience communicating and presenting complex material effectively * Experience in cross functional, collaborative environments * Experience with complex problem identification and resolution techniques including causal analysis * Proven time management, organization, and prioritization skills Preferred Qualifications * 12+ years of experience * Bachelors or Associate's degree in related field * Experience in facilities operations support functions * Proven customer service recognition from multiple customers * Experience with data center industry or critical infrastructure * Experience in project management Responsibilities * Plan, develop, and administer the facility operating budget. Support, consult and advise campus facility team on matters of financial health * Provide vendor management support including budget execution, routine business reviews, contractor provisioning, financial and invoice management and ensuring work quality meets expectations * Oversee a contracted technician workforce responsible for facility maintenance and ensuring safe operations within agreed upon SLAs. Provide oversight and direction for all duties assigned to contracted technician workforce * Provide property management oversight including, but not limited to, the quality delivery of data center campus housekeeping, furniture, landscaping and site maintenance services * Act as a liaison to culinary and micro-kitchen teams, including the start-up/establishment of new buildings and new locations * Report directly to the Data Center Campus Facility Manager (DCCFM) providing oversight and direction on support functions affecting physical infrastructure required throughout the campus * Support and advise the implementation of business and operational standards to ensure compliance with policies, regulations, and performance criteria * Liaise with external regulatory agencies, company insurance agents, and third-party consultants * Support partners and peers in cross-functional work and onboarding * Develop cross-functional relationships with all onsite teams to improve and enhance operations * Develop reports utilizing data and metrics for campus budgets, vendor management and organizational health for local leadership teams * Experience with data center, corporate real-estate, or other critical infrastructure industry experience overseeing the management of third-party contracts and resources for maintenance and operations About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

Meta is looking for a talented, highly motivated engineer to join the Edge and Network Services team. This team is responsible for processes and systems for deploying and supporting one of the world's largest, most complex, and robust networks. Automation is the key to meeting our demands; you will be responsible for executing on our vision for integrating detection, triaging and directed repair into our pipeline for networks supporting AI/ML applications. As a member of this team, you will have a unique opportunity to be involved in all aspects of global networking at Meta. **Required Skills:** Network Engineer, Foundation Services Automation Responsibilities: 1. Automation and integration into existing pipelines, alerting, triage and repair for IP, Ethernet, and non-Ethernet networks 2. Improve efficiency through automation and processes improvements 3. Collaborate with internal and cross functional partner teams to define and automate optimal workflows for network deployment and repair 4. Proactively find gaps that impact multiple teams/orgs, come up with the execution plan and drive the project and influence other teams to reach there 5. Develop automated methods to detect, mitigate and remediate network events 6. Work with partner teams, understand their challenges, help them find a solution natively or lead effort working with cross functional teams to deliver systems/platforms/tooling 7. Help with recruiting and onboarding of new members to the team. Help them by mentoring and assuring their quick ramp up within our environment 8. Perform detailed troubleshooting and engage with cross functional teams to fix system/tooling issues 9. Drive requirements with cross functional teams to align our internal tooling efforts 10. Help make the people around you move faster by identifying issues slowing the team down and driving changes to address them **Minimum Qualifications:** Minimum Qualifications: 11. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience 12. Automation expertise in the Networking domain in large scale networks 13. Knowledge and Experience with Layer 2 & Layer 3 technologies 14. Knowledge and experience in Python 15. Knowledge and experience with Rest APIs 16. Knowledge of Linux OS/networking 17. Experience with network devices (routers, switches, load balancers) 18. Experience working within a global team in a fast-paced and dynamic environment with limited supervision **Preferred Qualifications:** Preferred Qualifications: 19. MS or Graduate work experience in Computer Science, Computer Engineering, or a related technical discipline 20. Experience with developing or operating distributed systems at scale 21. Knowledge of technology-agnostic approach to engineering 22. Knowledge and experience in C, C++, Go or Rust **Public Compensation:** $135,000/year to $191,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Meta is looking for a talented, highly motivated engineer to join the Edge and Network Services team. This team is responsible for processes and systems for deploying and supporting one of the world's largest, most complex, and robust networks. Automation is the key to meeting our demands; you will be responsible for executing on our vision for integrating detection, triaging and directed repair into our pipeline for networks supporting AI/ML applications. As a member of this team, you will have a unique opportunity to be involved in all aspects of global networking at Meta. Minimum Qualifications * Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience * Automation expertise in the Networking domain in large scale networks * Knowledge and Experience with Layer 2 & Layer 3 technologies * Knowledge and experience in Python * Knowledge and experience with Rest APIs * Knowledge of Linux OS/networking * Experience with network devices (routers, switches, load balancers) * Experience working within a global team in a fast-paced and dynamic environment with limited supervision Preferred Qualifications * MS or Graduate work experience in Computer Science, Computer Engineering, or a related technical discipline * Experience with developing or operating distributed systems at scale * Knowledge of technology-agnostic approach to engineering * Knowledge and experience in C, C++, Go or Rust Responsibilities * Automation and integration into existing pipelines, alerting, triage and repair for IP, Ethernet, and non-Ethernet networks * Improve efficiency through automation and processes improvements * Collaborate with internal and cross functional partner teams to define and automate optimal workflows for network deployment and repair * Proactively find gaps that impact multiple teams/orgs, come up with the execution plan and drive the project and influence other teams to reach there * Develop automated methods to detect, mitigate and remediate network events * Work with partner teams, understand their challenges, help them find a solution natively or lead effort working with cross functional teams to deliver systems/platforms/tooling * Help with recruiting and onboarding of new members to the team. Help them by mentoring and assuring their quick ramp up within our environment * Perform detailed troubleshooting and engage with cross functional teams to fix system/tooling issues * Drive requirements with cross functional teams to align our internal tooling efforts * Help make the people around you move faster by identifying issues slowing the team down and driving changes to address them About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

As an **I** **nfra. Technology Specialist** , you will make an impact by implementing and managing Oracle Cloud Infrastructures. **Please note, this role is not able to offer visa transfer or sponsorship now or in the future*** **In this role, you will:** We are seeking an experienced Specialist with 8 to 9 years of experience to join our team. The ideal candidate will have expertise in Oracle Cloud Infrastructure Oracle Autonomous DB Cloud Linux Exadata DMA Oracle Golden Gate and Oracle. This role requires domain experience in Membership (HC-Payer) and proficiency in English. The position offers a hybrid work model with no travel requirements. **Responsibilities** + Oversee the implementation and management of Oracle Cloud Infrastructure to ensure optimal performance and reliability. + Provide expertise in Oracle Autonomous DB Cloud to enhance database efficiency and security. + Manage Linux environments to support seamless integration with Oracle technologies. + Utilize Exadata DMA skills to optimize data management and storage solutions. + Implement Oracle Golden Gate for real-time data integration and replication. + Collaborate with cross-functional teams to align technology solutions with business objectives. + Ensure compliance with industry standards and best practices in Membership (HC-Payer) domain. + Troubleshoot and resolve technical issues to minimize downtime and maintain system integrity. + Develop and maintain documentation for system configurations and procedures. + Conduct performance tuning and capacity planning to support business growth. + Participate in the design and execution of disaster recovery plans. + Provide technical support and guidance to team members and stakeholders. + Stay updated with the latest advancements in Oracle technologies to drive innovation. **Work model:** At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is a Remote position. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. **What you need to have to be considered** + Demonstrate strong proficiency in Oracle Cloud Infrastructure and Oracle Autonomous DB Cloud. + Possess in-depth knowledge of Linux operating systems and their integration with Oracle solutions. + Have extensive experience with Exadata DMA for efficient data management. + Show expertise in Oracle Golden Gate for seamless data replication. + Exhibit domain knowledge in Membership (HC-Payer) to align technology with business needs. + Communicate effectively in English both written and spoken to collaborate with global teams. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. **Salary and Other Compensation:** Applications will be accepted until January 19, 2026. The annual salary for this position is between $49,001 to $92,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. \#CB \#IND123 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT environments. This entry-level role involves handling incidents, requests, and changes using ITIL best practices, managing tickets in ServiceNow, troubleshooting Windows, Microsoft 365, networking, VPN, MFA, and supporting cloud access scenarios. The position emphasizes professionalism, communication, and multi-channel support readiness. **Key Responsibilities** + Apply ITIL-based incident, request, change, and escalation management processes. + Create, manage, and resolve tickets in ServiceNow ITSM, demonstrating professional communication and ticket ownership. + Troubleshoot Windows OS, Microsoft 365, printers, drivers, and device issues. + Manage users, passwords, and network connectivity using Active Directory, DNS, DHCP, and profile resets. + Resolve VPN, MFA, and network access issues, including WiFi/LAN troubleshooting and password management workflows. + Master troubleshooting across Windows, M365, Outlook, OneDrive, printers, and access failures. + Support mobile devices, MDM enrollment, Citrix/Horizon VDI, and remote session troubleshooting. + Work with collaboration tools (SharePoint, Teams, Confluence), endpoint security, and remote support tools (RDP, Dameware, AnyDesk). + Provide basic support for AWS and Azure cloud access, including EC2, S3, Azure AD/Entra ID, and MFA architecture. + Deliver customer service excellence in unified contact center environments, using Genesys, Amazon Connect, Avaya, and GenAI agent assist. + Demonstrate clear communication, empathy, call/chat etiquette, and de-escalation techniques in multi-channel support scenarios. + Collaborate with cross-functional teams to deliver professional, multi-channel customer support and production readiness. + Engage in continuous learning and apply best practices in service desk, cloud, and remote support operations. **Required Skills & Qualifications** + Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. + Understanding of ITIL, incident management, and ticketing systems (ServiceNow). + Familiarity with Windows OS, Microsoft 365, Active Directory, DNS, DHCP, and network troubleshooting. + Exposure to cloud platforms (AWS, Azure), endpoint security, and remote support tools. + Strong analytical, troubleshooting, and communication skills. + Eagerness to learn new technologies and contribute to team success. + Experience with ServiceNow ITSM, ticket lifecycle management, and escalation workflows. + Hands-on with MDM, VDI, collaboration tools, and endpoint security. + Familiarity with cloud access troubleshooting, call center software, and GenAI agent assist. + Understanding of hardware fundamentals, remote support, and compliance monitoring. + Interest in AI/ML, automation, and cloud operations for enterprise environments. + Certifications: + ITIL Foundation Certification + Microsoft Certified: Modern Desktop Administrator Associate + CompTIA A+, Network+, or Security+ Relevant certifications in cloud, remote support, or service desk operations **Location** New hires will be hired at the Cognizant office in **Mesa, AZ** , where you will work alongside other experienced Cognizant associates delivering technology solutions. Applicants must be willing to relocate to this major geographic area. While we attempt to honor candidate location preferences, business needs and position availability will determine final location assignment. **Start Date** New hires will start in **January 2026** . While we will attempt to honor candidate start date preferences, business need and position availability will determine final start date assignment. Exact start date will be communicated with enough time for you to plan effectively. **Salary and Other Compensation:** Applications are accepted on an ongoing basis. The annual salary for this position is $41,600.00 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Why Choose Us?** Cognizant delivers solutions that draw upon the full power and scale of our associates. You will be supported by high-caliber experts and employ some of the most advanced and patented capabilities. Our associate's diverse backgrounds offer multifaceted perspectives and fuel new ways of thinking. We encourage lively discussions which inspire better results for our clients. **Benefits** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer** The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. **Work Authorization** Due to the nature of this position, Cognizant cannot provide sponsorship for U.S. work authorization (including participation in a CPT/OPT program) for this role. _Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities._ Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Employment Type: Full-Time** **Job ID: 00066154621** **About the role** As a Reimbursement Technical Analyst Associate, you will make an impact by ensuring accurate and compliant reimbursement processes for healthcare professional services. You will be a valued member of the TPS - NHXS team and collaborate closely with configuration analysts and other operational stakeholders to maintain and improve claims reimbursement systems. **In this role, you will:** + Review health plan-specific reimbursement policies for compliance with contractual and regulatory requirements. + Create and maintain table-based rules using health plan disclosures and industry standards (CPT, CCI, CMS). + Manage and update the Claims Reimbursement database to ensure edit rules and tables remain current. + Partner with operations teams to support organizational growth and process improvements. + Communicate ideas effectively and contribute to enhancing business processes. **Work model** We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work-life balance through various wellbeing programs. **What you need to have to be considered** + Familiarity with medical/clinical nomenclature. + Experience with CPT, CCI, CMS, or health plan-specific rules for claim payment. + Knowledge of health plan/provider contracting and fee schedules. + Proficiency in Microsoft Excel and Word. + Strong written and oral communication skills. + Excellent interpersonal, organizational, and problem-solving abilities. **These will help you stand out** + Bachelor's degree in a healthcare-related field. + Experience with dispute resolution and physician billing. + Certification as a Professional Biller (CPB) or Professional Coder (CPC). **Salary and Other Compensation:** Applicants will be accepted till 1/30/2026 Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. _*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*_ The annual salary for this position will be in the range of $63K-$74K depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration. If you are content with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you! Apply Now! \#LI-IK1 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

***Please note, this role is not able to offer visa transfer or sponsorship now or in the future*** **About Us:** Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ****************** **About Cognizant's IoT Practice:** Intelligent, IoT-enabled products will soon result in the proliferation of data and disrupt virtually all industries. To be successful, both large and small companies must leverage IoT capabilities by designing modern products that fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products will revolutionize experiences and result in exciting, transformative outcomes. Without human-centered thinking, connected products are just standalone things-but with it, our modern connected products facilitate a unified way of life enjoyed by all. Role Overview: + We are seeking an experienced MES Werum PAS-X Specialist to support Electronic Batch Record (EBR) implementation for a leading pharmaceutical client. The role involves system administration, configuration, and integration of Werum PAS-X with SAP and other Level 2 systems, ensuring compliance with GxP and validated environments. Key Responsibilities: + Gather business requirements and perform analysis for MES EBR implementation. + Design and develop State Diagrams and update Master Data within MES. + Configure, customize, install, upgrade, and develop Werum PAS-X modules (Specification, Execution, Compliance & Performance). + Manage GMBRs, PVL, PMBRs, Equipment Management, Material Flow, Weigh & Dispense, EBR, MBR & Master Data. + Integrate MES with SAP and other L2 systems; develop reports and troubleshoot application issues across production and non-production environments. + Perform impact analysis for business issues at L1, L2, and L3 levels. + Lead a team of 10-15 members, manage customer communication, and oversee incident/problem reporting. Technical Skills: + Strong expertise in Werum PAS-X (Configuration, Customization, Installation, Upgrade). + Hands-on experience with SAP-MES interface, L2 integrations, and report development. + Proficiency in SQL and database management. + Familiarity with ticketing tools: BMC Remedy, ServiceNow, JIRA. + Domain Knowledge (Good to Have): + Pharmaceutical / Life Sciences domain experience. + Knowledge of 21 CFR Part 11, GMP, and ITIL processes. + Understanding of validated pharma manufacturing environments. Must Have: + Proven experience in troubleshooting and supporting Werum PAS-X issues. + . **Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: - Medical/Dental/Vision/Life Insurance - Paid holidays plus Paid Time Off - 401(k) plan and contributions - Long-term/Short-term Disability - Paid Parental Leave - Employee Stock Purchase Plan \#LI-CT1 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Employment Type: Full-Time** **Job ID: 00066154621** **About the role** As a Reimbursement Technical Analyst Associate, you will make an impact by ensuring accurate and compliant reimbursement processes for healthcare professional services. You will be a valued member of the TPS - NHXS team and collaborate closely with configuration analysts and other operational stakeholders to maintain and improve claims reimbursement systems. **In this role, you will:** + Review health plan-specific reimbursement policies for compliance with contractual and regulatory requirements. + Create and maintain table-based rules using health plan disclosures and industry standards (CPT, CCI, CMS). + Manage and update the Claims Reimbursement database to ensure edit rules and tables remain current. + Partner with operations teams to support organizational growth and process improvements. + Communicate ideas effectively and contribute to enhancing business processes. **Work model** We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work-life balance through various wellbeing programs. **What you need to have to be considered** + Familiarity with medical/clinical nomenclature. + Experience with CPT, CCI, CMS, or health plan-specific rules for claim payment. + Knowledge of health plan/provider contracting and fee schedules. + Proficiency in Microsoft Excel and Word. + Strong written and oral communication skills. + Excellent interpersonal, organizational, and problem-solving abilities. **These will help you stand out** + Bachelor's degree in a healthcare-related field. + Experience with dispute resolution and physician billing. + Certification as a Professional Biller (CPB) or Professional Coder (CPC). **Salary and Other Compensation:** Applicants will be accepted till 1/30/2026 Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. _*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*_ The annual salary for this position will be in the range of $63K-$74K depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration. If you are content with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you! Apply Now! \#LI-IK1 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Employment Type: Full-Time** **Job ID: 00066154621** **About the role** As a Reimbursement Technical Analyst Associate, you will make an impact by ensuring accurate and compliant reimbursement processes for healthcare professional services. You will be a valued member of the TPS - NHXS team and collaborate closely with configuration analysts and other operational stakeholders to maintain and improve claims reimbursement systems. **In this role, you will:** + Review health plan-specific reimbursement policies for compliance with contractual and regulatory requirements. + Create and maintain table-based rules using health plan disclosures and industry standards (CPT, CCI, CMS). + Manage and update the Claims Reimbursement database to ensure edit rules and tables remain current. + Partner with operations teams to support organizational growth and process improvements. + Communicate ideas effectively and contribute to enhancing business processes. **Work model** We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work-life balance through various wellbeing programs. **What you need to have to be considered** + Familiarity with medical/clinical nomenclature. + Experience with CPT, CCI, CMS, or health plan-specific rules for claim payment. + Knowledge of health plan/provider contracting and fee schedules. + Proficiency in Microsoft Excel and Word. + Strong written and oral communication skills. + Excellent interpersonal, organizational, and problem-solving abilities. **These will help you stand out** + Bachelor's degree in a healthcare-related field. + Experience with dispute resolution and physician billing. + Certification as a Professional Biller (CPB) or Professional Coder (CPC). **Salary and Other Compensation:** Applicants will be accepted till 1/30/2026 Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. _*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*_ The annual salary for this position will be in the range of $63K-$74K depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration. If you are content with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you! Apply Now! \#LI-IK1 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Employment Type: Full-Time About the role As a Reimbursement Technical Analyst Associate, you will make an impact by ensuring accurate and compliant reimbursement processes for healthcare professional services. You will be a valued member of the TPS - NHXS team and collaborate closely with configuration analysts and other operational stakeholders to maintain and improve claims reimbursement systems. In this role, you will: * Review health plan-specific reimbursement policies for compliance with contractual and regulatory requirements. * Create and maintain table-based rules using health plan disclosures and industry standards (CPT, CCI, CMS). * Manage and update the Claims Reimbursement database to ensure edit rules and tables remain current. * Partner with operations teams to support organizational growth and process improvements. * Communicate ideas effectively and contribute to enhancing business processes. Work model We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work-life balance through various wellbeing programs. What you need to have to be considered * Familiarity with medical/clinical nomenclature. * Experience with CPT, CCI, CMS, or health plan-specific rules for claim payment. * Knowledge of health plan/provider contracting and fee schedules. * Proficiency in Microsoft Excel and Word. * Strong written and oral communication skills. * Excellent interpersonal, organizational, and problem-solving abilities. These will help you stand out * Bachelor's degree in a healthcare-related field. * Experience with dispute resolution and physician billing. * Certification as a Professional Biller (CPB) or Professional Coder (CPC). Salary and Other Compensation: Applicants will be accepted till 1/30/2026 Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. * Please note, this role is not able to offer visa transfer or sponsorship now or in the future* The annual salary for this position will be in the range of $63K-$74K depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: * Medical/Dental/Vision/Life Insurance * Paid holidays plus Paid Time Off * 401(k) plan and contributions * Long-term/Short-term Disability * Paid Parental Leave * Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration. If you are content with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you! Apply Now! #LI-IK1