Support Analyst jobs at Oracle

Introduction At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference. Your role and responsibilities As an Enterprise & Strategic Brand Sales Specialist (BSS), you'll work closely with clients and sellers to develop relationships, understand their needs, earn their trust, and show them how IBM's industry-leading solutions will solve their problems while delivering value to their business. Opportunity identification, promoting our TLS offerings, and attaching premium and Expert Care to current and net new opportunities is a priority. * The BSS role will own the total TLS portfolio at a set of accounts within the market and or GEO required and be expected to identify, own and close transactions. * The BSS will work within a matrix environment, both within an account team and with TLS to ensure TLS is properly clothed in both standalone deals and larger bundles. * Expectations are that the BSS will protect current annuity revenue streams by renewing opportunities (or working with a renewal specialist) as well as growing the account from a TLS revenue perspective. * Pipeline hygiene, conducting regular face-to-face client meetings and hosting QBR's are naturally expected in the role. Required education Bachelor's Degree Required technical and professional expertise * High level understanding of the IBM Technology Lifecyle Portfolio, familiarity with IBM Software, System Z, Storage, Power Systems, and MVS products. * Exposure and Experience with Expert Care and Premium TLS Offerings. * Ability to integrate with the overall IBM Lines of Business, including IBM-C, Technology, and Data&AI. * Technical Sales Experience - Experience in a general sales role with business acumen, with foundational knowledge of IBM TLS Strategy and Routes to Market. * Organizational Skills is a must. Preferred technical and professional experience * Cross-Platform SME-Level Skills - In-depth expertise in IBM Software, System Z, Storage, Power Systems, and MVS products to navigate complex deals and provide overall deal leadership. * Software and Hardware Integration Knowledge - Understanding the relationship between hardware, software licenses, Software Maintenance Agreements (SWMA) * Infrastructure Support and Premium Services - Proficiency in supporting IBM Infrastructure Support Services and Expert Care offerings, with the ability to position premium services for clients. * Technical Sales and Solution Consulting - Ability to assist sellers, partners, and clients with technical sales expertise, solution-selling, and post-sales troubleshooting, especially in Expert Care, Premium IIS, and MVS offerings * Selling Expertise - Skilled in , direct, and partner sales engagements, optimizing technical knowledge across routes, IBM Logos, and sales channels. ABOUT BUSINESS UNIT IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you.

**Introduction** At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference. **Your role and responsibilities** As an Enterprise & Strategic Brand Sales Specialist (BSS), you'll work closely with clients and sellers to develop relationships, understand their needs, earn their trust, and show them how IBM's industry-leading solutions will solve their problems while delivering value to their business. Opportunity identification, promoting our TLS offerings, and attaching premium and Expert Care to current and net new opportunities is a priority. * The BSS role will own the total TLS portfolio at a set of accounts within the market and or GEO required and be expected to identify, own and close transactions. * The BSS will work within a matrix environment, both within an account team and with TLS to ensure TLS is properly clothed in both standalone deals and larger bundles. * Expectations are that the BSS will protect current annuity revenue streams by renewing opportunities (or working with a renewal specialist) as well as growing the account from a TLS revenue perspective. * Pipeline hygiene, conducting regular face-to-face client meetings and hosting QBR's are naturally expected in the role. **Required technical and professional expertise** * High level understanding of the IBM Technology Lifecyle Portfolio, familiarity with IBM Software, System Z, Storage, Power Systems, and MVS products. * Exposure and Experience with Expert Care and Premium TLS Offerings. * Ability to integrate with the overall IBM Lines of Business, including IBM-C, Technology, and Data&AI. * Technical Sales Experience - Experience in a general sales role with business acumen, with foundational knowledge of IBM TLS Strategy and Routes to Market. * Organizational Skills is a must. **Preferred technical and professional experience** * Cross-Platform SME-Level Skills - In-depth expertise in IBM Software, System Z, Storage, Power Systems, and MVS products to navigate complex deals and provide overall deal leadership. * Software and Hardware Integration Knowledge - Understanding the relationship between hardware, software licenses, Software Maintenance Agreements (SWMA) * Infrastructure Support and Premium Services - Proficiency in supporting IBM Infrastructure Support Services and Expert Care offerings, with the ability to position premium services for clients. * Technical Sales and Solution Consulting - Ability to assist sellers, partners, and clients with technical sales expertise, solution-selling, and post-sales troubleshooting, especially in Expert Care, Premium IIS, and MVS offerings * Selling Expertise - Skilled in , direct, and partner sales engagements, optimizing technical knowledge across routes, IBM Logos, and sales channels. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Description Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. AT NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members. Summary of Primary Functions Responsible for collecting and analyzing data on member needs, experiences, and behaviors to generate actionable insights that support a superior member journey. In addition to managing the voice of the member program, the specialist serves as a cross departmental SME for member experience, ensuring alignment with the credit union's member focused strategies. Support strategic initiatives across Member Operations and Lending Operations. Coordinate projects, monitor performance, and conduct quality checks that keep our operational processes accurate, compliant, and member focused. Work closely with cross functional teams to ensure projects stay on track and improvements are implemented consistently. Skills and Abilities Bachelor's degree in Business Administration, Marketing, Computer Science, or similar 2+ years of experience in a financial institution or in customer research-focused roles A keen, highly sharpened sense of curiosity Experience creating and sharing dashboards / data visualizations Analytical thinking - able to objectively interpret research, extract insights, and communicate in a motivating way Highly self-motivated, solutions-oriented, and proactive problem-solving Outstanding presentation skills Strong oral and written Passionate advocate: drive continuous improvement strategies from a member-first approach to meet business line goals and grow the organization Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Detail oriented, excellent organizational skills and ability to handle multiple tasks. Duties and Responsibilities Identify and communicate experience improvement opportunities based on insights from members gathered via face to face interaction, surveys, product reviews and any other source of member data. Manage the Voice of the Customer/Member (VOC) process and data, by working with all areas of the credit union. Review and track Member NPS (Net Promoter Score) and other experience metric results monthly to identify trends in performance. Achieve a deep understanding of member perceptions and sentiments across their journey, delivering insights, reporting and strategic analysis to prioritize NPS-enhancing initiatives. Conduct hands-on, primary research where beneficial including internal employee and member interviews, field visits, or other feedback collection methods. Assist in preparing root cause analysis and trending analytics for escalations and survey results through various channels. Aid in creation of member centric journey map that can be used cross departmentally to enhance the member experience. Collaborate on assigned project/teams with cross functional groups to find opportunities for improvements and work together to better serve the member. Aid in alignment, consistency, and cohesiveness in process, policy and member service to achieve department and company goals. Demonstrate flexibility while engaging in the planning process and be able to establish and maintain effective relationships with members of the leadership team. Expert in analyzing NPS data, keeping internal partners informed on emerging trends in member feedback Analyze both structured and unstructured data from sources including but not limited to Calls, Emails, Chats, Reviews, and Net Promoter Score (NPS) surveys Derive insights from customer-generated data, interpret reporting dashboards, translate analysis into actionable recommendations and directions for various stakeholders in Member Service, Product, Marketing, and measure outcomes from actions taken. Collaborate with team leaders for the design and ongoing development of new dashboards Gather requirements and building out ad hoc business line metrics and projects Identify member experience "moments that matter" scenarios and friction points Present compelling member stories using data to include suggestions and recommendations based on thorough analysis and findings Demonstrate ownership and accountability of projects and activities Remain current on Voice of the Customer (VOC) best practices, platform features, and new releases Consult internally, listening to stakeholder needs and developing an insights plan to support them Support and track cross-functional projects, keeping documentation and timelines on point, and ensuring alignment with business goals Maintain dashboards, monitor trends in performance and error rates, and share insights that drive decision-making Identify gaps, recommend workflow enhancements, and help develop standard operating procedures to improve efficiency Serve as a key connector between teams, create training materials, and support change management for long-term improvements Resolve member complaints and answer escalated Member calls as needed. Provide support in various areas as needed. Other duties as assigned. Card Member Experience Responsibilities Share card services insights with the MX team to help shape broader member journey strategies Help card services translate operational changes into member friendly communications or updates Serve as a primary liaison between MX and Card services Review card services processes, workflows, and recurring member pain points to identify opportunities for operational efficiency and improve member experience Collaborate with card services leadership to document current processes, uncover operational gaps, and recommend enhancement and process improvement initiatives Support card services during major initiatives (system upgrades, vendor changes, digital enhancements) by capturing member impact and documenting improvement opportunities Track reoccurring trends in debit/credit card issues, such as declines, fraud related processes, card activation challenges or app related card management issues and provides strategic recommendations Ensure card services processes align with overall MX strategies Quality Assurance Responsibilities Monitor and evaluate phone interactions of NGFCU representatives within all operations areas including but not limited to Call Center, Loan Dept., Collections, and Member Services to ensure a consistent member experience across the organization. Provide ongoing evaluations to department leaders and meet regularly with team members as well as the leaders to coach and develop in areas where improvements are required. Provide coaching, direction and guidance to Department Managers to achieve highest standards of member service through the phone across all operations teams. Monitor performance and report results. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching. Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Member Experience Improvement Specialist- $30.22/hr to $42.31/hr Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn. NGFCU is an Equal Opportunity Employer Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records. Monday through Friday 8:00 am to 5:00 pm

Would you like to join a business that is transforming the printing industry from analog to digital? HP's Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HP's Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry. **Job Summary** This role is responsible for leading technical support for end users who are operating HP's Pagewide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running in production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision. **Responsibilities** + Responsible for maintaining and servicing HP Commercial Web Printing Press. + Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met. + Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures. + Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems. + Provide direct post-sales systems technical support to end users and HP Authorized Service Providers. + Solve technical problems on assigned hardware and software platforms. + Use proactive monitoring procedures/tools to identify problem-prevention opportunities. + Must be able to travel at least 50% of the time + Must have experience with Hardware Support of Printers, preferably commercial printers. **Education & Experience** **Recommended** * High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. * Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. **Knowledge & Skills** + Knowledge of corporate organization, job, and policies. + Advanced knowledge of operating systems and software. + Experience with printer hardware support + Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills. + Ability to develop Customer relationships. + Ability to perform while under high-pressure situations. + Ability to work in a team environment.-Basic networking, O/S, and troubleshooting knowledge. + Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work. + Must have mechanical, and electrical experience and skillset + Commercial digital printing experience is preferred **Cross-Org Skills** * Effective Communication * Results Orientation * Learning Agility * Digital Fluency * Customer Centricity The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. **Benefits:** HP offers a comprehensive benefits package for this position, including: + Health insurance + Dental insurance + Vision insurance + Long term/short term disability insurance + Employee assistance program + Flexible spending account + Life insurance + Generous time off policies, including; + 4-12 weeks fully paid parental leave based on tenure + 13 paid holidays + 15 days paid time off (US benefits overview (********************************** ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Introduction IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. Your role and responsibilities Investigate client-reported issues and technical questions using tools such to read system logs, trace analysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical analysis to identify root causes and deliver effective solutions. Collaborate with global teams and interface directly with clients to drive issues to resolution. Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues. Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability. Continuously develop technical expertise in your assigned specific area of Hardware Support Product offerings, staying current with new product releases, tools, and procedures to support evolving client needs. Required education High School Diploma/GED Preferred education Bachelor's Degree Required technical and professional expertise * Bachelor's degree in Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field.• Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software/hardware work at a low level.• Experience with at least one programming language (e.g., C, C++, Python, or Java).• Excellent English communication skills (written and verbal).• Ability to work independently and collaboratively in high-pressure situations.• Willingness to work across time zones and participate in global team collaboration. Preferred technical and professional experience * Basic knowledge of Storage Area Networks and Fibre Channel Switches.• Knowledge of networking fundamentals, including TCP/IP, DNS, NFS, SMB, and InfiniBand.• Experience with z/OS or other mainframe environments.• Basic Understanding of LLM Foundational models and generative AI.• Experience with developing presentations and creating spreadsheets.• Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).• Familiarity with storage concepts, such as RAID, file systems, block vs. object storage, and data redundancy.• Basic understanding of Linux/Unix systems, including command-line operations and file systems.• Experience with reviewing software/hardware logs data (system dumps analysis, debugging, or low-level system troubleshooting).• Background in tutoring, teaching assistant roles, or mentoring.• Demonstrated service mindset and ability to explain complex issues clearly.• Experience with APIs and scripting. ABOUT BUSINESS UNIT IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Introduction IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. Your role and responsibilities Investigate client-reported issues and technical questions using tools such to read system logs, trace analysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical analysis to identify root causes and deliver effective solutions. Collaborate with global teams and interface directly with clients to drive issues to resolution. Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues. Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability. Continuously develop technical expertise in your assigned specific area of Hardware Support Product offerings, staying current with new product releases, tools, and procedures to support evolving client needs. Required education High School Diploma/GED Preferred education Bachelor's Degree Required technical and professional expertise * Bachelor's degree in Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field.• Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software/hardware work at a low level.• Experience with at least one programming language (e.g., C, C++, Python, or Java).• Excellent English communication skills (written and verbal).• Ability to work independently and collaboratively in high-pressure situations.• Willingness to work across time zones and participate in global team collaboration. Preferred technical and professional experience * Basic knowledge of Storage Area Networks and Fibre Channel Switches.• Knowledge of networking fundamentals, including TCP/IP, DNS, NFS, SMB, and InfiniBand.• Experience with z/OS or other mainframe environments.• Basic Understanding of LLM Foundational models and generative AI.• Experience with developing presentations and creating spreadsheets.• Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).• Familiarity with storage concepts, such as RAID, file systems, block vs. object storage, and data redundancy.• Basic understanding of Linux/Unix systems, including command-line operations and file systems.• Experience with reviewing software/hardware logs data (system dumps analysis, debugging, or low-level system troubleshooting).• Background in tutoring, teaching assistant roles, or mentoring.• Demonstrated service mindset and ability to explain complex issues clearly.• Experience with APIs and scripting. ABOUT BUSINESS UNIT IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

**Introduction** At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference. **Your role and responsibilities** As an Enterprise & Strategic Brand Sales Specialist (BSS), you'll work closely with clients and sellers to develop relationships, understand their needs, earn their trust, and show them how IBM's industry-leading solutions will solve their problems while delivering value to their business. Opportunity identification, promoting our TLS offerings, and attaching premium and Expert Care to current and net new opportunities is a priority. * The BSS role will own the total TLS portfolio at a set of accounts within the market and or GEO required and be expected to identify, own and close transactions. * The BSS will work within a matrix environment, both within an account team and with TLS to ensure TLS is properly clothed in both standalone deals and larger bundles. * Expectations are that the BSS will protect current annuity revenue streams by renewing opportunities (or working with a renewal specialist) as well as growing the account from a TLS revenue perspective. * Pipeline hygiene, conducting regular face-to-face client meetings and hosting QBR's are naturally expected in the role. **Required technical and professional expertise** * High level understanding of the IBM Technology Lifecyle Portfolio, familiarity with IBM Software, System Z, Storage, Power Systems, and MVS products. * Exposure and Experience with Expert Care and Premium TLS Offerings. * Ability to integrate with the overall IBM Lines of Business, including IBM-C, Technology, and Data&AI. * Technical Sales Experience - Experience in a general sales role with business acumen, with foundational knowledge of IBM TLS Strategy and Routes to Market. * Organizational Skills is a must. **Preferred technical and professional experience** * Cross-Platform SME-Level Skills - In-depth expertise in IBM Software, System Z, Storage, Power Systems, and MVS products to navigate complex deals and provide overall deal leadership. * Software and Hardware Integration Knowledge - Understanding the relationship between hardware, software licenses, Software Maintenance Agreements (SWMA) * Infrastructure Support and Premium Services - Proficiency in supporting IBM Infrastructure Support Services and Expert Care offerings, with the ability to position premium services for clients. * Technical Sales and Solution Consulting - Ability to assist sellers, partners, and clients with technical sales expertise, solution-selling, and post-sales troubleshooting, especially in Expert Care, Premium IIS, and MVS offerings * Selling Expertise - Skilled in , direct, and partner sales engagements, optimizing technical knowledge across routes, IBM Logos, and sales channels. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.) Contributing to Knowledge Management content creation and maintenance Working with development on product improvement programs as required Operating within Oracle business processes and procedures Respond and resolve customer issues within Key Performance Indicator targets Maintaining product expertise within the team Developing and maintaining expertise around Database Security and general IT Security issues Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $30.87 to $67.88 per hour; from: $64,200 to $141,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 QUALIFICATIONS: Bachelor's degree in Computer Science, Engineering or related technical field 8+ years of proven professional and technical experience in database, network or system administrator role. Excellent verbal and written skills in English Rotational weekend coverage is required SKILLS & COMPETENCIES: Strong Oracle Database Fundamentals knowledge. Able to comprehend and relate between Database objects, background processes. SQL knowledge PL/SQL knowledge Operating system knowledge (Unix, Linux and/or Windows) Desirable technical skills: Strong exposure and hands on experience of Oracle Database High Availability features (RMAN, Backup/Recovery, Restoring, Hot/Cold Backup, Database Corruption) Experience in Real Application Clusters. Network administration Understanding of Oracle Grid Control, or at least 1 other major (non-database) Oracle product (for example EBS, Weblogic, etc.) Strong hands on knowledge in Oracle Data Guard Awareness of DB Sharding Personal competencies: Desire to learn, or expand knowledge, about Database Security and associated products Customer focus Structured Problem Recognition and Resolution Experience of contributing to a shared knowledge base Experience of Support level work, like resolving customer problems and managing customer expectations, and escalations. Communication Planning and organizing Working globally Quality Team Working Results oriented

As an **I** **nfra. Technology Specialist** , you will make an impact by implementing and managing Oracle Cloud Infrastructures. **Please note, this role is not able to offer visa transfer or sponsorship now or in the future*** **In this role, you will:** We are seeking an experienced Specialist with 8 to 9 years of experience to join our team. The ideal candidate will have expertise in Oracle Cloud Infrastructure Oracle Autonomous DB Cloud Linux Exadata DMA Oracle Golden Gate and Oracle. This role requires domain experience in Membership (HC-Payer) and proficiency in English. The position offers a hybrid work model with no travel requirements. **Responsibilities** + Oversee the implementation and management of Oracle Cloud Infrastructure to ensure optimal performance and reliability. + Provide expertise in Oracle Autonomous DB Cloud to enhance database efficiency and security. + Manage Linux environments to support seamless integration with Oracle technologies. + Utilize Exadata DMA skills to optimize data management and storage solutions. + Implement Oracle Golden Gate for real-time data integration and replication. + Collaborate with cross-functional teams to align technology solutions with business objectives. + Ensure compliance with industry standards and best practices in Membership (HC-Payer) domain. + Troubleshoot and resolve technical issues to minimize downtime and maintain system integrity. + Develop and maintain documentation for system configurations and procedures. + Conduct performance tuning and capacity planning to support business growth. + Participate in the design and execution of disaster recovery plans. + Provide technical support and guidance to team members and stakeholders. + Stay updated with the latest advancements in Oracle technologies to drive innovation. **Work model:** At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is a Remote position. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. **What you need to have to be considered** + Demonstrate strong proficiency in Oracle Cloud Infrastructure and Oracle Autonomous DB Cloud. + Possess in-depth knowledge of Linux operating systems and their integration with Oracle solutions. + Have extensive experience with Exadata DMA for efficient data management. + Show expertise in Oracle Golden Gate for seamless data replication. + Exhibit domain knowledge in Membership (HC-Payer) to align technology with business needs. + Communicate effectively in English both written and spoken to collaborate with global teams. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. **Salary and Other Compensation:** Applications will be accepted until December 31, 2025. The annual salary for this position is between $49,001 to $92,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. \#CB \#CB \#IND123 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Description - Would you like to join a business that is transforming the printing industry from analog to digital? HP's Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HP's Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry. Job Summary This role is responsible for leading technical support for end users who are operating HP's Pagewide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running in production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision. Responsibilities Responsible for maintaining and servicing HP Commercial Web Printing Press. Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met. Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures. Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems. Provide direct post-sales systems technical support to end users and HP Authorized Service Providers. Solve technical problems on assigned hardware and software platforms. Use proactive monitoring procedures/tools to identify problem-prevention opportunities. Must be able to travel at least 50% of the time Must have experience with Hardware Support of Printers, preferably commercial printers. Education & Experience Recommended • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. • Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. Knowledge & Skills Knowledge of corporate organization, job, and policies. Advanced knowledge of operating systems and software. Experience with printer hardware support Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills. Ability to develop Customer relationships. Ability to perform while under high-pressure situations. Ability to work in a team environment.-Basic networking, O/S, and troubleshooting knowledge. Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work. Must have mechanical, and electrical experience and skillset Commercial digital printing experience is preferred Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 13 paid holidays 15 days paid time off (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - 50% Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

Meta is looking for a talented, highly motivated engineer to join the Edge and Network Services team. This team is responsible for processes and systems for deploying and supporting one of the world's largest, most complex, and robust networks. Automation is the key to meeting our demands; you will be responsible for executing on our vision for integrating detection, triaging and directed repair into our pipeline for networks supporting AI/ML applications. As a member of this team, you will have a unique opportunity to be involved in all aspects of global networking at Meta. **Required Skills:** Network Engineer, Foundation Services Automation Responsibilities: 1. Automation and integration into existing pipelines, alerting, triage and repair for IP, Ethernet, and non-Ethernet networks 2. Improve efficiency through automation and processes improvements 3. Collaborate with internal and cross functional partner teams to define and automate optimal workflows for network deployment and repair 4. Proactively find gaps that impact multiple teams/orgs, come up with the execution plan and drive the project and influence other teams to reach there 5. Develop automated methods to detect, mitigate and remediate network events 6. Work with partner teams, understand their challenges, help them find a solution natively or lead effort working with cross functional teams to deliver systems/platforms/tooling 7. Help with recruiting and onboarding of new members to the team. Help them by mentoring and assuring their quick ramp up within our environment 8. Perform detailed troubleshooting and engage with cross functional teams to fix system/tooling issues 9. Drive requirements with cross functional teams to align our internal tooling efforts 10. Help make the people around you move faster by identifying issues slowing the team down and driving changes to address them **Minimum Qualifications:** Minimum Qualifications: 11. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience 12. Automation expertise in the Networking domain in large scale networks 13. Knowledge and Experience with Layer 2 & Layer 3 technologies 14. Knowledge and experience in Python 15. Knowledge and experience with Rest APIs 16. Knowledge of Linux OS/networking 17. Experience with network devices (routers, switches, load balancers) 18. Experience working within a global team in a fast-paced and dynamic environment with limited supervision **Preferred Qualifications:** Preferred Qualifications: 19. MS or Graduate work experience in Computer Science, Computer Engineering, or a related technical discipline 20. Experience with developing or operating distributed systems at scale 21. Knowledge of technology-agnostic approach to engineering 22. Knowledge and experience in C, C++, Go or Rust **Public Compensation:** $133,000/year to $190,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Meta is looking for a talented, highly motivated engineer to join the Edge and Network Services team. This team is responsible for processes and systems for deploying and supporting one of the world's largest, most complex, and robust networks. Automation is the key to meeting our demands; you will be responsible for executing on our vision for integrating detection, triaging and directed repair into our pipeline for networks supporting AI/ML applications. As a member of this team, you will have a unique opportunity to be involved in all aspects of global networking at Meta. Minimum Qualifications * Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience * Automation expertise in the Networking domain in large scale networks * Knowledge and Experience with Layer 2 & Layer 3 technologies * Knowledge and experience in Python * Knowledge and experience with Rest APIs * Knowledge of Linux OS/networking * Experience with network devices (routers, switches, load balancers) * Experience working within a global team in a fast-paced and dynamic environment with limited supervision Preferred Qualifications * MS or Graduate work experience in Computer Science, Computer Engineering, or a related technical discipline * Experience with developing or operating distributed systems at scale * Knowledge of technology-agnostic approach to engineering * Knowledge and experience in C, C++, Go or Rust Responsibilities * Automation and integration into existing pipelines, alerting, triage and repair for IP, Ethernet, and non-Ethernet networks * Improve efficiency through automation and processes improvements * Collaborate with internal and cross functional partner teams to define and automate optimal workflows for network deployment and repair * Proactively find gaps that impact multiple teams/orgs, come up with the execution plan and drive the project and influence other teams to reach there * Develop automated methods to detect, mitigate and remediate network events * Work with partner teams, understand their challenges, help them find a solution natively or lead effort working with cross functional teams to deliver systems/platforms/tooling * Help with recruiting and onboarding of new members to the team. Help them by mentoring and assuring their quick ramp up within our environment * Perform detailed troubleshooting and engage with cross functional teams to fix system/tooling issues * Drive requirements with cross functional teams to align our internal tooling efforts * Help make the people around you move faster by identifying issues slowing the team down and driving changes to address them About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

As an **I** **nfra. Technology Specialist** , you will make an impact by implementing and managing Oracle Cloud Infrastructures. **Please note, this role is not able to offer visa transfer or sponsorship now or in the future*** **In this role, you will:** We are seeking an experienced Specialist with 8 to 9 years of experience to join our team. The ideal candidate will have expertise in Oracle Cloud Infrastructure Oracle Autonomous DB Cloud Linux Exadata DMA Oracle Golden Gate and Oracle. This role requires domain experience in Membership (HC-Payer) and proficiency in English. The position offers a hybrid work model with no travel requirements. **Responsibilities** + Oversee the implementation and management of Oracle Cloud Infrastructure to ensure optimal performance and reliability. + Provide expertise in Oracle Autonomous DB Cloud to enhance database efficiency and security. + Manage Linux environments to support seamless integration with Oracle technologies. + Utilize Exadata DMA skills to optimize data management and storage solutions. + Implement Oracle Golden Gate for real-time data integration and replication. + Collaborate with cross-functional teams to align technology solutions with business objectives. + Ensure compliance with industry standards and best practices in Membership (HC-Payer) domain. + Troubleshoot and resolve technical issues to minimize downtime and maintain system integrity. + Develop and maintain documentation for system configurations and procedures. + Conduct performance tuning and capacity planning to support business growth. + Participate in the design and execution of disaster recovery plans. + Provide technical support and guidance to team members and stakeholders. + Stay updated with the latest advancements in Oracle technologies to drive innovation. **Work model:** At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is a Remote position. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. **What you need to have to be considered** + Demonstrate strong proficiency in Oracle Cloud Infrastructure and Oracle Autonomous DB Cloud. + Possess in-depth knowledge of Linux operating systems and their integration with Oracle solutions. + Have extensive experience with Exadata DMA for efficient data management. + Show expertise in Oracle Golden Gate for seamless data replication. + Exhibit domain knowledge in Membership (HC-Payer) to align technology with business needs. + Communicate effectively in English both written and spoken to collaborate with global teams. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. **Salary and Other Compensation:** Applications will be accepted until December 31, 2025. The annual salary for this position is between $49,001 to $92,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. \#CB \#CB \#IND123 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance. **Required technical and professional expertise** - Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn. - Solid understanding of machine learning algorithms and model evaluation techniques. - Experience with Git and collaborative development workflows. - Ability to work with structured and unstructured data, including preprocessing and transformation. - Familiarity with software engineering principles and debugging practices. - Strong analytical and problem-solving skills. **Preferred technical and professional experience** - Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras). - Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP). - Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines). - Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization. - Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift). - Awareness of ethical AI principles, including fairness, transparency, and bias mitigation. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance. **Required technical and professional expertise** - Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn. - Solid understanding of machine learning algorithms and model evaluation techniques. - Experience with Git and collaborative development workflows. - Ability to work with structured and unstructured data, including preprocessing and transformation. - Familiarity with software engineering principles and debugging practices. - Strong analytical and problem-solving skills. **Preferred technical and professional experience** - Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras). - Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP). - Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines). - Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization. - Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift). - Awareness of ethical AI principles, including fairness, transparency, and bias mitigation. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance. **Required technical and professional expertise** - Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn. - Solid understanding of machine learning algorithms and model evaluation techniques. - Experience with Git and collaborative development workflows. - Ability to work with structured and unstructured data, including preprocessing and transformation. - Familiarity with software engineering principles and debugging practices. - Strong analytical and problem-solving skills. **Preferred technical and professional experience** - Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras). - Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP). - Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines). - Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization. - Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift). - Awareness of ethical AI principles, including fairness, transparency, and bias mitigation. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

***Please note, this role is not able to offer visa transfer or sponsorship now or in the future*** **About Us:** Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ****************** **About Cognizant's IoT Practice:** Intelligent, IoT-enabled products will soon result in the proliferation of data and disrupt virtually all industries. To be successful, both large and small companies must leverage IoT capabilities by designing modern products that fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products will revolutionize experiences and result in exciting, transformative outcomes. Without human-centered thinking, connected products are just standalone things-but with it, our modern connected products facilitate a unified way of life enjoyed by all. Role Overview: + We are seeking an experienced MES Werum PAS-X Specialist to support Electronic Batch Record (EBR) implementation for a leading pharmaceutical client. The role involves system administration, configuration, and integration of Werum PAS-X with SAP and other Level 2 systems, ensuring compliance with GxP and validated environments. Key Responsibilities: + Gather business requirements and perform analysis for MES EBR implementation. + Design and develop State Diagrams and update Master Data within MES. + Configure, customize, install, upgrade, and develop Werum PAS-X modules (Specification, Execution, Compliance & Performance). + Manage GMBRs, PVL, PMBRs, Equipment Management, Material Flow, Weigh & Dispense, EBR, MBR & Master Data. + Integrate MES with SAP and other L2 systems; develop reports and troubleshoot application issues across production and non-production environments. + Perform impact analysis for business issues at L1, L2, and L3 levels. + Lead a team of 10-15 members, manage customer communication, and oversee incident/problem reporting. Technical Skills: + Strong expertise in Werum PAS-X (Configuration, Customization, Installation, Upgrade). + Hands-on experience with SAP-MES interface, L2 integrations, and report development. + Proficiency in SQL and database management. + Familiarity with ticketing tools: BMC Remedy, ServiceNow, JIRA. + Domain Knowledge (Good to Have): + Pharmaceutical / Life Sciences domain experience. + Knowledge of 21 CFR Part 11, GMP, and ITIL processes. + Understanding of validated pharma manufacturing environments. Must Have: + Proven experience in troubleshooting and supporting Werum PAS-X issues. + . **Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: - Medical/Dental/Vision/Life Insurance - Paid holidays plus Paid Time Off - 401(k) plan and contributions - Long-term/Short-term Disability - Paid Parental Leave - Employee Stock Purchase Plan \#LI-CT1 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

IT Field Service Technician Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Primary Skills: * Field Services Support * Desktop Support * Service Request Management Key Responsibilities: * Provide immediate technical support and resolutions for highly complex environments (e.g., shop floor), including after-hours support as needed. * Participate in the creation and reinforcement of standards for Field Services. * Collaborate with cross-functional teams to define IT support scope for project initiatives. * Follow and promote ITIL procedures. * Assist with network, server, and business infrastructure support. * Ensure proposed shop floor processes comply with Allegion Networking and Security policies and standards. * Install hardware and software to meet project requirements according to established standards. * Support Windows 11 migration projects. Required Experience & Skills: * 3-6 years of experience supporting manufacturing and warehouse environments. * Strong functional and technical knowledge of: * Microsoft Windows OS (Windows 10, Windows 11) * Apple OSX, Linux Ubuntu * Microsoft Office Suites (2007-2016), Office 365 * Microsoft applications (SharePoint, Teams, Visio) * Mobile OS: Apple iOS, Android, Windows CE. * Excellent verbal and written communication skills; ability to explain technical issues in non-technical terms. * PC hardware troubleshooting experience. * Familiarity with serial-based technologies (PLCs, scanners, printers) and handheld scanners. * Basic audio-visual support. * Experience supporting label, laser, and multifunction printers. * Broad IT knowledge and awareness of industry trends. * Operational excellence in root cause analysis, risk reduction, security, controls, and change management. * Advanced troubleshooting skills. * Strong relationship management and conflict resolution abilities. * Experience with telephony technologies. * Exposure to a broad spectrum of IT applications and architecture. * Ability to work in cross-functional and virtual teams, multitask, and prioritize effectively. * Self-motivated problem solver with minimal supervision, supporting global team goals. Applications will be accepted until 12/26/2025 The annual salary for this position is between $37,804 - $74,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and is subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: * Medical/Dental/Vision/Life Insurance * Paid holidays plus Paid Time Off * 401(k) plan and contribution * Long-term/Short-term Disability * Paid Parental Leave * Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #CB #IND123 The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. * Cognizant is a global community with more than 300,000 associates around the world. * We don't just dream of a better way - we make it happen. * We take care of our people, clients, company, communities and climate by doing what's right. * We foster an innovative environment where you can build the career path that's right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ***************** Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

**IT Field Service Technician** **Please note, this role is not able to offer visa transfer or sponsorship now or in the future*** **Primary Skills:** + Field Services Support + Desktop Support + Service Request Management **Key Responsibilities:** + Provide immediate technical support and resolutions for highly complex environments (e.g., shop floor), including after-hours support as needed. + Participate in the creation and reinforcement of standards for Field Services. + Collaborate with cross-functional teams to define IT support scope for project initiatives. + Follow and promote ITIL procedures. + Assist with network, server, and business infrastructure support. + Ensure proposed shop floor processes comply with Allegion Networking and Security policies and standards. + Install hardware and software to meet project requirements according to established standards. + Support Windows 11 migration projects. **Required Experience & Skills:** + 3-6 years of experience supporting manufacturing and warehouse environments. + Strong functional and technical knowledge of: + Microsoft Windows OS (Windows 10, Windows 11) + Apple OSX, Linux Ubuntu + Microsoft Office Suites (2007-2016), Office 365 + Microsoft applications (SharePoint, Teams, Visio) + Mobile OS: Apple iOS, Android, Windows CE. + Excellent verbal and written communication skills; ability to explain technical issues in non-technical terms. + PC hardware troubleshooting experience. + Familiarity with serial-based technologies (PLCs, scanners, printers) and handheld scanners. + Basic audio-visual support. + Experience supporting label, laser, and multifunction printers. + Broad IT knowledge and awareness of industry trends. + Operational excellence in root cause analysis, risk reduction, security, controls, and change management. + Advanced troubleshooting skills. + Strong relationship management and conflict resolution abilities. + Experience with telephony technologies. + Exposure to a broad spectrum of IT applications and architecture. + Ability to work in cross-functional and virtual teams, multitask, and prioritize effectively. + Self-motivated problem solver with minimal supervision, supporting global team goals. Applications will be accepted until 12/26/2025 The annual salary for this position is between $37,804 - $74,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and is subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contribution · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. \#CB \#IND123 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.