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The differences between order analysts and customer service analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, an order analyst has an average salary of $53,343, which is higher than the $45,169 average annual salary of a customer service analyst.
The top three skills for an order analyst include data entry, purchase orders and title opinions. The most important skills for a customer service analyst are SQL, data analysis, and powerpoint.
| Order Analyst | Customer Service Analyst | |
| Yearly salary | $53,343 | $45,169 |
| Hourly rate | $25.65 | $21.72 |
| Growth rate | 23% | 10% |
| Number of jobs | 33,101 | 151,770 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 58% |
| Average age | 45 | 42 |
| Years of experience | - | 2 |
An order analyst is responsible for acknowledging customers' orders, processing payments, and ensuring the correct quantity of items before distribution. Order analysts monitor the adequacy of warehouse inventories and inspect the condition and proper labeling of items before release to prevent potential complaints. They also actively coordinate with the customers for their order placements and verification of delivery details and receipt. An order analyst must have excellent organizational and data management skills, especially in updating customers' information and accurate posting of payments on the database.
A customer service analyst's role is to conduct research and analysis on the customer service processes, ensuring profitability and efficiency. Their responsibilities revolve around devising strategies to improve performances and services, identifying consumer needs and opportunities, and maintaining records and databases. A customer service analyst may also respond to calls and inquiries, arrange schedules, and address concerns and issues, resolving them promptly and professionally. Furthermore, it is essential to coordinate with different departments, all while implementing the company's policies and regulations.
Order analysts and customer service analysts have different pay scales, as shown below.
| Order Analyst | Customer Service Analyst | |
| Average salary | $53,343 | $45,169 |
| Salary range | Between $36,000 And $78,000 | Between $25,000 And $79,000 |
| Highest paying City | Sacramento, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | Marathon Oil | Citi |
| Best paying industry | Technology | Finance |
There are a few differences between an order analyst and a customer service analyst in terms of educational background:
| Order Analyst | Customer Service Analyst | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | University of Southern California | Stanford University |
Here are the differences between order analysts' and customer service analysts' demographics:
| Order Analyst | Customer Service Analyst | |
| Average age | 45 | 42 |
| Gender ratio | Male, 34.3% Female, 65.7% | Male, 37.1% Female, 62.9% |
| Race ratio | Black or African American, 11.9% Unknown, 6.0% Hispanic or Latino, 14.1% Asian, 8.5% White, 58.9% American Indian and Alaska Native, 0.6% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |