Surgery Scheduler jobs at Orthopedic Center of Palm Beach County

Job Description The Opportunity: Saint Luke's Health System is seeking a remote (KC Metro) Scheduler to join our team. You will have the opportunity to provide customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS for a minimum of two modalities within scope of position. Shift Details: Full Time The Work: Scheduling tests, procedures, treatments and services with limited supervision. Determining financial accountability providing information and referrals proactively. Problem solving concerns and issues. Providing patient instructions and education regarding preparations for tests and procedures. Consistently and accurately completes patient scheduling with limited supervision. Achieves quality score for career ladder level II as determined by Patient Access Leadership. Ability to perform scheduling in at least 2 locations within scope of the position. Consistently demonstrates the ability to problem solve customer concerns. Consistently scores 95% on customer reviews. May be part of helping develop the need for changes in department processes. We are looking for someone that is excited about working with people and has a positive attitude. The ideal candidate has strong customer service skills, willingness to work, is adaptable and eager to learn. This position will require you to work autonomously as well as with a team. Job Requirements Applicable Experience: 1 year Job DetailsFull TimeDay (United States of America) The best place to get care. The best place to give care . Saint Luke's 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke's means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter. Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. The Advanced Medical Support Assistant (AMSA) has vacancies in the following sections of the service; Care in the Community (CITC), Primary Acute Care Teams (PACT), Call Center and various specialty clinics at multiple locations. AMSAs provide specialized and expert administrative patient support in an interdisciplinary coordinated care delivery model. IMPORTANT NOTICE: This is an open continuous announcement until September 30, 2026. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice. Major duties of the Advanced Medical Support Assistant (AMSA) include, but are not limited to: * Adhering to the scheduling policies and procedures. * Conducting special audits, studies, or surveys to development procedures. * Ensure appointments are made from a provider's order. * Coordinating administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care. * Patient check-in process (in its entirety), including the printing of documentation needed for appointment. * Explaining the VHA mandate to collect insurance information to Veterans and their families. * Collecting, scanning, and updating health insurance information to aid in the revenue collection process. * Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process. * Utilizing reports to assist in care delivery process. * Resolving difficult problems and diffuses potential dissatisfaction with VA services. * Responsible for VHIC Card process, BeneTravel requests assistance, understanding Heritage Medication Program, postage meters, UPS labels, and any other miscellaneous processes. Work Schedule: Full time; Work schedule will be determine upon selection. Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Remote: This is not a remote position Telework: Not available Virtual: This is not a virtual position Financial Disclosure Report: Not required

Job Title: Medical Support Assistant Department: Department of Veterans Affairs Healthcare System: VA Eastern Colorado Health Care Systems This position is structured as hybrid and supports the VA Eastern Colorado Health Care System. By applying for this role, candidates acknowledge and agree to a hybrid work arrangement that includes routine onsite work at VA facilities in Colorado, supplemented by remote work as determined by the client and facility-specific operational needs. While some assignments may begin with more remote work due to temporary space constraints, staff should expect to report onsite multiple days per week and must maintain the ability to commute to local VA clinics as needed. Salary Range: $22.29 onsite, $4.93 H&W Work Schedule: Full-time Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities Key Responsibilities: Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines Receive and respond to incoming calls, secure messages, and Veteran inquiries Conduct patient check-ins and check-outs in person or virtually Review, verify, and update demographics, insurance, and other patient data in VA systems Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments Coordinate care across internal VA services and external providers when applicable Maintain confidentiality and compliance with HIPAA and federal privacy regulations Minimum Qualifications Qualifications: U.S. citizenship High school diploma or GED required Oral and written proficiency with English. Basic medical terminology knowledge Minimum of 6 months' customer service experience At least one year of clerical, call center, or healthcare administrative experience Proficiency with Microsoft Office Suite (Outlook, Excel, Word) Typing and data entry speed sufficient for fast-paced environment (at least 50 words per minute (WPM)) Ability to pass a federal background investigation and obtain Tier 1 security clearance Must be able to work MST business hours regardless of time zone For remote roles: Reliable internet access and home-office setup For bilingual roles: Spanish fluency strongly preferred For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred Systems Used: VistA Computerized Patient Record System (CPRS) HealthShare Referral Manager (HSRM) [for OCC roles only] Microsoft Outlook, Excel, and Teams VA secure messaging systems Desired Qualifications Spanish fluency strongly preferred Familiarity with HSRM and Third Party Administrator (TPA) coordination strongly preferred About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management. EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

The Lead Medical Support Assistant is assigned to the Health Administration Service of the VA Eastern Colorado Health Care System (ECHCS). The Lead Medical Support Assistant coordinates functions of the team of employees who perform work at the GS-3, GS-4, GS-5 and GS-6 levels by providing expert advice in the completion of tasks or projects in order to accomplish the work of the clinics. The position is located in Colorado Springs, CO. Must be a current-permanent employee of ECHCS. Lead Medical Support Assistants provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. The VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. Lead Medical Support Assistants are essential to the success of this mission. Duties include but are not limited to: * Provides specialized/expert administrative patient support and leadership to the MSAs. Coordinates functions of the team of employees who perform work at the GS-3, GS-4, GS-5 and GS-6 levels by providing expert advice in the accomplishment of tasks or projects in order to accomplish the work of the clinics. * Keeps written instructions, reference materials and relevant background material available for any staff member. * Maintains current knowledge and answers questions on procedures, policies and directives. * Obtains needed information on decisions from the supervisor on major issues and problems that arise. * Balances workload among employees and helps to assure each team member has an integral role in developing the final product or providing the assigned service. * Continuously interacts with team members aimed at building consensus and to serve as negotiator and coach for coordination of team initiatives. * Independently makes day-to-day adjustments in work priorities based on staffing shortages. * Obtains assistance from the supervisor as needed for major issues or problems that arise. * Notifies supervisor of any training needs of team members and assists other Lead MSAs during staffing shortages. Work Schedule: Monday-Friday, 8:00am-4:30pm Telework: Position is not eligible for telework. Virtual: This is not a virtual position. Remote: This is not a remote position. Functional Statement: 55468-A Financial Disclosure Report: Not required. Recruitment Incentive (Sign-on Bonus): Not Authorized. Permanent Change of Station (PCS): Not Authorized. Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year. Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Job Title: Medical Support Assistant Department: Department of Veterans Affairs Healthcare System: Float Pool - Many Colorado locations Salary Range: $21.90 onsite, $4.93 H&W Work Schedule: Full-time Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities Key Responsibilities: Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines Receive and respond to incoming calls, secure messages, and Veteran inquiries Conduct patient check-ins and check-outs in person or virtually Review, verify, and update demographics, insurance, and other patient data in VA systems Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments Coordinate care across internal VA services and external providers when applicable Maintain confidentiality and compliance with HIPAA and federal privacy regulations Minimum Qualifications Qualifications: U.S. citizenship Ability to pass a federal background investigation and obtain Tier 1 security clearance Must be able to work MST business hours regardless of time zone For remote roles: Reliable internet access and home-office setup For bilingual roles: Spanish fluency strongly preferred For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred Systems Used: VistA Computerized Patient Record System (CPRS) HealthShare Referral Manager (HSRM) [for OCC roles only] Microsoft Outlook, Excel, and Teams VA secure messaging systems About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management. EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. The Advanced Medical Support Assistant (AMSA) has vacancies in the following sections of the service; Care in the Community (CITC), Primary Acute Care Teams (PACT), Call Center and various specialty clinics at multiple locations. AMSAs provide specialized and expert administrative patient support in an interdisciplinary coordinated care delivery model. IMPORTANT NOTICE: This is an open continuous announcement until September 30, 2026. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice. Major duties of the Advanced Medical Support Assistant (AMSA) include, but are not limited to: * Adhering to the scheduling policies and procedures. * Conducting special audits, studies, or surveys to development procedures. * Ensure appointments are made from a provider's order. * Coordinating administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care. * Patient check-in process (in its entirety), including the printing of documentation needed for appointment. * Explaining the VHA mandate to collect insurance information to Veterans and their families. * Collecting, scanning, and updating health insurance information to aid in the revenue collection process. * Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process. * Utilizing reports to assist in care delivery process. * Resolving difficult problems and diffuses potential dissatisfaction with VA services. * Responsible for VHIC Card process, BeneTravel requests assistance, understanding Heritage Medication Program, postage meters, UPS labels, and any other miscellaneous processes. Work Schedule: Full time; Work schedule will be determine upon selection. Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Remote: This is not a remote position Telework: Not available Virtual: This is not a virtual position Financial Disclosure Report: Not required

Job Title: Medical Support Assistant Department: Department of Veterans Affairs Healthcare System: VA Health Care System Salary Range: $19.23, $5.09 H&W Work Schedule: Full-time Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines Receive and respond to incoming calls, secure messages, and Veteran inquiries Conduct patient check-ins and check-outs in person or virtually Review, verify, and update demographics, insurance, and other patient data in VA systems Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments Coordinate care across internal VA services and external providers when applicable Maintain confidentiality and compliance with HIPAA and federal privacy regulations Minimum Qualifications U.S. citizenship Ability to pass a federal background investigation and obtain Tier 1 security clearance Must be able to work MST business hours regardless of time zone For bilingual roles: Spanish fluency strongly preferred For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred Systems Used: VistA Computerized Patient Record System (CPRS) HealthShare Referral Manager (HSRM) [for OCC roles only] Microsoft Outlook, Excel, and Teams VA secure messaging systems About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management. EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Job Title: Medical Support Assistant Department: Department of Veterans Affairs Healthcare System: Eastern Colorado Health Care System Salary Range: $21.90 onsite, $19.00 remote both with $4.93 H&W Work Schedule: Full-time Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. Ideal candidate will be Bilingual in Spanish. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities Key Responsibilities: Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines Receive and respond to incoming calls, secure messages, and Veteran inquiries Conduct patient check-ins and check-outs in person or virtually Review, verify, and update demographics, insurance, and other patient data in VA systems Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments Coordinate care across internal VA services and external providers when applicable Maintain confidentiality and compliance with HIPAA and federal privacy regulations Minimum Qualifications Qualifications: U.S. citizenship Bilingual in Spanish Ability to pass a federal background investigation and obtain Tier 1 security clearance Must be able to work MST business hours regardless of time zone For remote roles: Reliable internet access and home-office setup For bilingual roles: Spanish fluency strongly preferred For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred Systems Used: VistA Computerized Patient Record System (CPRS) HealthShare Referral Manager (HSRM) [for OCC roles only] Microsoft Outlook, Excel, and Teams VA secure messaging systems About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management. EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Job Title: Medical Support Assistant Department: Department of Veterans Affairs Healthcare System: Eastern Colorado Health Care System Salary Range: $21.90 onsite, $4.93 H&W Work Schedule: Full-time Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities Key Responsibilities: Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines Receive and respond to incoming calls, secure messages, and Veteran inquiries Conduct patient check-ins and check-outs in person or virtually Review, verify, and update demographics, insurance, and other patient data in VA systems Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments Coordinate care across internal VA services and external providers when applicable Maintain confidentiality and compliance with HIPAA and federal privacy regulations Minimum Qualifications Qualifications: U.S. citizenship Ability to pass a federal background investigation and obtain Tier 1 security clearance Must be able to work MST business hours regardless of time zone For remote roles: Reliable internet access and home-office setup For bilingual roles: Spanish fluency strongly preferred For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred Systems Used: VistA Computerized Patient Record System (CPRS) HealthShare Referral Manager (HSRM) [for OCC roles only] Microsoft Outlook, Excel, and Teams VA secure messaging systems About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management. EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. The Advanced Medical Support Assistant (AMSA) has vacancies in multiple locations at various specialty clinics. AMSAs provide expert administrative patient support in an interdisciplinary coordinated care delivery model. IMPORTANT NOTICE: This is an open continuous announcement until September 30, 2026. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice. VA Careers - Medical Support Assistant: ************************************* AMSAs provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. The VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission and may be assigned to many areas of the medical center including but not limited to any of the following areas: The Business Office, Community Care Service, Call Center, Health Administrative Services. Duties include but are not limited to: * Coordinates with the patient care team to review the clinic utilization by using various reports. * Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments. * Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. * Facilitates/processes secure messaging with the patient and team; notifies patients of normal lab results. * Develops and manages a tracking system for follow up care such as consults, tests, etc.. * Participates in team huddles and team meetings to manage and plan patient care. * Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. * May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record. * Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). * Manages electronic wait list to verify and validate accuracy and resolve issues. Work Schedule: Full time; Work schedule will be determine upon selection. Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Remote: This is not a remote position Telework: Not available Virtual: This is not a virtual position Financial Disclosure Report: Not required

The Lead Medical Support Assistant is assigned to the Health Administration Service of the VA Eastern Colorado Health Care System (ECHCS). The Lead Medical Support Assistant coordinates functions of the team of employees who perform work at the GS-3, GS-4, GS-5 and GS-6 levels by providing expert advice in the completion of tasks or projects in order to accomplish the work of the clinics. Position is located in Aurora, CO. Must be a current-permanent employee of Veterans Health Administration. Lead Medical Support Assistants provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. The VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. Lead Medical Support Assistants are essential to the success of this mission. Duties include but are not limited to: * Provides specialized/expert administrative patient support and leadership to the MSAs. Coordinates functions of the team of employees who perform work at the GS-3, GS-4, GS-5 and GS-6 levels by providing expert advice in the accomplishment of tasks or projects in order to accomplish the work of the clinics. * Keeps written instructions, reference materials and relevant background material available for any staff member. * Maintains current knowledge and answers questions on procedures, policies and directives. * Obtains needed information on decisions from the supervisor on major issues and problems that arise. * Balances workload among employees and helps to assure each team member has an integral role in developing the final product or providing the assigned service. * Continuously interacts with team members aimed at building consensus and to serve as negotiator and coach for coordination of team initiatives. * Independently makes day-to-day adjustments in work priorities based on staffing shortages. * Obtains assistance from the supervisor as needed for major issues or problems that arise. * Notifies supervisor of any training needs of team members and assists other Lead MSAs during staffing shortages. Work Schedule: Monday-Friday, 8:00am-4:30pm Telework: Position is not eligible for telework. Virtual: This is not a virtual position. Remote: This is not a remote position. Functional Statement: 55468-A Financial Disclosure Report: Not required. Recruitment Incentive (Sign-on Bonus): Not Authorized. Permanent Change of Station (PCS): Not Authorized. Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year. Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

The Food Rescue Associate plays a key role in Operation Food Search's mission to heal hunger by ensuring that healthy food reaches children, families, and individuals in need. This position is responsible for assisting with daily warehouse operations, including organizing and preparing orders for distribution. The role also includes safely and efficiently rescuing food donations from retail partners, transporting products, and delivering food to community partners and program sites. The associate represents Operation Food Search in the community and maintains strong relationships with donors, partners, and volunteers. Essential Functions: Prepare and stage orders for agency partners, ensuring accuracy and completeness. Safely operate warehouse equipment such as pallet jacks and forklifts. Support inventory control by assisting with counts, labeling, and data entry as needed. Work collaboratively with warehouse and program staff to meet daily distribution goals. Safely operate box truck, sprinter van, and other OFS vehicles to complete assigned routes. Rescue donated food and products from grocery stores, food distributors, and other partners while ensuring accurate documentation of pounds collected. Deliver food and supplies to partner agencies and program sites in a timely and professional manner. Load and unload products using pallet jacks, lift gates, and other equipment as needed. Maintain cleanliness and organization of vehicles and equipment. Ensure all deliveries meet food safety and quality standards, including proper handling of perishable items. Accurately complete route logs, delivery records, and donation receipts. Provide excellent customer service to donors, partner agencies, and community partners while acting as an ambassador of OFS's mission. Report on vehicle maintenance needs, accidents, or safety concerns promptly. Follow all traffic laws and OFS policies. Benefits - FT Positions Medical, dental and vision coverage HSA, HRA, and FSA STIP (Short-Term Incentive Plan) 401(k) retirement plan Vacation and sick time, paid holidays Short and long-term disability income Company paid term life and AD&D insurance Voluntary employee paid term life and AD&D insurance Employee assistance program Wellness support Requirements Education and/or Experience: High school diploma or equivalent required. Valid driver's license with clean driving record; CDL preferred. Minimum of 1 year of professional driving, delivery, or logistics experience. Knowledge of safe food handling practices is preferred. Knowledge, Skills and Abilities: Strong communication and customer service skills. Comfortable performing physical tasks and managing a movement-heavy workload. Ability to take initiative, prioritize tasks, and respond quickly to changing needs. Strong organizational and communication skills. Willingness to assist with tasks across the organization. Ability to work independently with minimal supervision. Reliable, punctual, and mission driven, with strong follow-through. Commitment to diversity, equity, and inclusion in serving the community. Special Requirements: Must be able to lift up to 50 lbs and perform tasks requiring bending, climbing, standing for extended periods, and use of cleaning equipment. Must have a valid driver's license and reliable transportation (mileage reimbursed for offsite errands or vehicle support). Occasional evening or weekend availability may be requested for emergency response or special events. Working Conditions and Physical Demands: Ability to stand for extended periods of time, both indoors and outdoors. Frequent driving and lifting in a variety of weather conditions. Regular interaction with donors, partner agencies, and the public. Standard work hours with occasional early mornings, evenings, or weekends.

Requirements Education and/or Experience: High school diploma or equivalent required. Valid driver's license with clean driving record; CDL preferred. Minimum of 1 year of professional driving, delivery, or logistics experience. Knowledge of safe food handling practices is preferred. Knowledge, Skills and Abilities: Strong communication and customer service skills. Comfortable performing physical tasks and managing a movement-heavy workload. Ability to take initiative, prioritize tasks, and respond quickly to changing needs. Strong organizational and communication skills. Willingness to assist with tasks across the organization. Ability to work independently with minimal supervision. Reliable, punctual, and mission driven, with strong follow-through. Commitment to diversity, equity, and inclusion in serving the community. Special Requirements: Must be able to lift up to 50 lbs and perform tasks requiring bending, climbing, standing for extended periods, and use of cleaning equipment. Must have a valid driver's license and reliable transportation (mileage reimbursed for offsite errands or vehicle support). Occasional evening or weekend availability may be requested for emergency response or special events. Working Conditions and Physical Demands: Ability to stand for extended periods of time, both indoors and outdoors. Frequent driving and lifting in a variety of weather conditions. Regular interaction with donors, partner agencies, and the public. Standard work hours with occasional early mornings, evenings, or weekends.

Job Title: Medical Support Assistant Department: Department of Veterans Affairs Healthcare System: Eastern Colorado Health Care System Work Schedule: Full-time Overview: The Eastern Colorado Health Care System is seeking dedicated and compassionate individuals to join our team as Medical Support Assistants (MSA). As an MSA, you will play a crucial role in ensuring Veterans receive timely and efficient healthcare services by providing essential administrative support across various clinics. Primary Responsibilities Key Responsibilities: Appointment Scheduling: Interpret and verify provider orders to schedule, reschedule, or cancel patient appointments in accordance with Veterans Health Administration (VHA) national scheduling guidelines. Patient Reception and Communication: Greet Veterans and their families, answer incoming calls, and address inquiries or direct them to appropriate clinical staff. Records Management: Accurately enter, update, and manage patient information in electronic health records (EHR) systems, ensuring confidentiality and compliance with privacy regulations. Insurance Coordination: Collect, scan, and update health insurance information to support the revenue collection process. Team Collaboration: Participate in team meetings and huddles to coordinate patient care, manage clinic schedules, and ensure effective communication among interdisciplinary team members. Administrative Support: Assist with clerical duties such as preparing correspondence, managing clinic profiles, and processing consults and referrals. Minimum Qualifications Qualifications: Experience: Previous experience in administrative support within a healthcare setting is preferred. Education: High school diploma or equivalent; additional coursework or certification in healthcare administration is advantageous. Skills: Proficiency in computer applications and EHR systems. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Ability to work collaboratively in a team-oriented environment. About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management. EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Job Title: Medical Support Assistant Department: Department of Veterans Affairs Healthcare System: Eastern Colorado Health Care System Salary Range: $21.90 onsite, $4.93 H&W Work Schedule: Full-time Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities Key Responsibilities: Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines Receive and respond to incoming calls, secure messages, and Veteran inquiries Conduct patient check-ins and check-outs in person or virtually Review, verify, and update demographics, insurance, and other patient data in VA systems Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments Coordinate care across internal VA services and external providers when applicable Maintain confidentiality and compliance with HIPAA and federal privacy regulations Minimum Qualifications Qualifications: U.S. citizenship Ability to pass a federal background investigation and obtain Tier 1 security clearance Must be able to work MST business hours regardless of time zone For remote roles: Reliable internet access and home-office setup For bilingual roles: Spanish fluency strongly preferred For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred Systems Used: VistA Computerized Patient Record System (CPRS) HealthShare Referral Manager (HSRM) [for OCC roles only] Microsoft Outlook, Excel, and Teams VA secure messaging systems About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management. EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. The Advanced Medical Support Assistant (AMSA) has vacancies in multiple locations at various specialty clinics. AMSAs provide expert administrative patient support in an interdisciplinary coordinated care delivery model. IMPORTANT NOTICE: This is an open continuous announcement until September 30, 2026. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice. VA Careers - Medical Support Assistant: ************************************* AMSAs provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. The VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission and may be assigned to many areas of the medical center including but not limited to any of the following areas: The Business Office, Community Care Service, Call Center, Health Administrative Services. Duties include but are not limited to: * Coordinates with the patient care team to review the clinic utilization by using various reports. * Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments. * Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. * Facilitates/processes secure messaging with the patient and team; notifies patients of normal lab results. * Develops and manages a tracking system for follow up care such as consults, tests, etc.. * Participates in team huddles and team meetings to manage and plan patient care. * Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. * May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record. * Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). * Manages electronic wait list to verify and validate accuracy and resolve issues. Work Schedule: Full time; Work schedule will be determine upon selection. Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Remote: This is not a remote position Telework: Not available Virtual: This is not a virtual position Financial Disclosure Report: Not required

Job Title: Medical Support Assistant Department: Department of Veterans Affairs Healthcare System: Float Pool - Many Colorado locations Salary Range: $21.90 onsite, $4.93 H&W Work Schedule: Full-time Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities Key Responsibilities: Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines Receive and respond to incoming calls, secure messages, and Veteran inquiries Conduct patient check-ins and check-outs in person or virtually Review, verify, and update demographics, insurance, and other patient data in VA systems Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments Coordinate care across internal VA services and external providers when applicable Maintain confidentiality and compliance with HIPAA and federal privacy regulations Minimum Qualifications Qualifications: U.S. citizenship Ability to pass a federal background investigation and obtain Tier 1 security clearance Must be able to work MST business hours regardless of time zone For remote roles: Reliable internet access and home-office setup For bilingual roles: Spanish fluency strongly preferred For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred Systems Used: VistA Computerized Patient Record System (CPRS) HealthShare Referral Manager (HSRM) [for OCC roles only] Microsoft Outlook, Excel, and Teams VA secure messaging systems About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management. EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Job Title: Medical Support Assistant Department: Department of Veterans Affairs Healthcare System: Float Pool - Many Colorado locations Salary Range: $21.90 onsite, $4.93 H&W Work Schedule: Full-time Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities Key Responsibilities: Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines Receive and respond to incoming calls, secure messages, and Veteran inquiries Conduct patient check-ins and check-outs in person or virtually Review, verify, and update demographics, insurance, and other patient data in VA systems Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments Coordinate care across internal VA services and external providers when applicable Maintain confidentiality and compliance with HIPAA and federal privacy regulations Minimum Qualifications Qualifications: U.S. citizenship Ability to pass a federal background investigation and obtain Tier 1 security clearance Must be able to work MST business hours regardless of time zone For remote roles: Reliable internet access and home-office setup For bilingual roles: Spanish fluency strongly preferred For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred Systems Used: VistA Computerized Patient Record System (CPRS) HealthShare Referral Manager (HSRM) [for OCC roles only] Microsoft Outlook, Excel, and Teams VA secure messaging systems About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management. EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Class Title: EXECUTIVE II - 13852 Skill Option: None Bilingual Option: Salary: Anticipated Salary $6,589-$9,541/month ($79,068-$114,492/year) Job Type: Salaried Category: Full Time County: Sangamon Number of Vacancies: 1 Bargaining Unit Code: RC062 Technical Employees, AFSCME Merit Comp Code: This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home. No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Position Overview Under general direction of the Public Service Administrator, in the Central Overpayment Unit, Bureau of Collections, Office of Fiscal Services, serves as Overpayment Field Support Unit B Coordinator. Plans, organizes, controls and evaluates statewide program operations directing the process of recovery planning and establishment; monitor and evaluate Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance For Needy Families (TANF), Assistance to the Aged, Blind and Disabled (AABD) Cash and Victims of Trafficking, Torture and Serious Crimes (VTTC) recovery overpayment packets. Determines needs for recovery operations. Identifies and analyzes key potential recovery issues/activities and develops resolutions and state operating procedures in compliance with policy, state and federal rules and regulations. Acts as liaison with the Attorney General's Office, Local Offices and Central Office staff, and the SNAP Fraud Unit regarding establishment of overpayments and related recovery activities. Verifies compliance with Federal and State regulations for the establishment of claims. Essential Functions Serves as Overpayment Field Support Unit B Coordinator. Serves as a working supervisor. Plans, organizes, and directs staff activities in developing, organizing, and implementing plans for small claims collection to be undertaken at the local level. Interprets Department and program policy for staff, clients, and their attorneys. Organizes, develops, and evaluates plans for referral of administrative support cases. Confirms with manager regarding integration of program policy and procedures. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications Requires knowledge, skill and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration. Requires two (2) years of responsible administrative experience in a public or business organization. Specialized Skills Of the two (2) years of responsible administrative experience, requires two (2) years of experience processing overpayments and maintaining accounts receivable in an accounts receivable system, such as the Integrated Eligibility System, the Comptroller's System and/or the Federal Offset System which includes one (1) year of supervisory experience in quality control or a related area within a public or business organization. Preferred Qualifications Two (2) years of experience processing overpayments and maintaining accounts receivable in an accounts receivable system, such as the Integrated Eligibility System, the Comptroller's System and/or the Federal Offset system which includes one year of supervisory experience in quality control or a related area within a public or business organization. Two (2) years of professional experience directing staff activities in developing, organizing and implementing plans for small claims collection for a public or private organization. Two (2) years of professional experience interpreting program policy for a public or private organization. Two (2) years of professional experience negotiating settlements for a public or private organization. Two (2) years of professional experience meeting deadlines with strong attention to detail and the ability to utilize critical thinking skills while multi-tasking, prioritizing and tracking the progress of multiple projects. Two (2) years of experience working with computer programs such as Microsoft Office, Excel and Word (or equivalents) software relative to utilizing Accounts Receivable System and reports. Conditions of Employment Requires ability to travel in the performance of duties, with overnight stays as appropriate. Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine. *All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description. Work Hours: 8:30 am - 5 pm Monday - Friday Work Location: 600 E Ash St, Springfield, Illinois, 62703 Office of Fiscal Services Bureau of Collections Central Overpayment-Field Support Unit B Agency Contact: *************************** Posting Group: Leadership & Management; Social Services About the Agency: The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity. As a State of Illinois Employee, you will receive a robust benefit package that includes the following: A Pension Program Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance 3 Paid Personal Business Days annually 12 Paid Sick Days annually (Sick days carry over from year to year) 10-25 Days of Paid Vacation time annually - (10 days in year one of employment) Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable) 13 Paid Holidays annually, 14 on even numbered years Flexible Work Schedules (when available dependent upon position) 12 Weeks Paid Parental Leave Deferred Compensation Program - A supplemental retirement plan Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP) Federal Public Service Loan Forgiveness Program eligibility GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans 5% Salary Differential for Bilingual Positions Commuter Savings Program (Chicago only) For more information about our benefits please follow this link: **************************************************** This position DOES contain “Specialized Skills” (as that term is used in CBAs). APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com - click “Application Procedures” in the footer of every page of the website. State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section. The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: ****************************** ***************************