Support Representative jobs at Outside In - 39 jobs

A Peer Support Specialist is a member of the community they serve and builds trust through sharing similar life experiences. A Peer Support Specialist is also an agent of system change by confronting stigma within systems and communities and providing a role model for recovery. The Substance Use Peer Support Specialist position is a part of the Behavioral Health department, working with the Clinic and Health Services, Integrated Behavioral Health and Medication Assisted Treatment teams. A Substance Use Peer Support Specialist is a person in self-defined recovery from problem substance use, with at least one year of abstinence. ESSENTIAL DUTIES Provides 1:1 peer support and service to those being served Assist with education, setting appointments, and referrals (as requested) Contribute to goal setting, needs assessment and emphasizing strength of peer's voice Provide peer support during transitions and assist with natural supports and formal services Actively collaborate with peer clients and hospitals, other healthcare services, safer use services, SUD/MH treatment, and recovery support services teams Conduct community-based engagement and empowerment activities regarding behavioral health and wellness Provide continuity of communication between clients, social supports, and care providers Make presentations at agencies and community events with coaching (if necessary) Assist individual clients to meet their own self-guided physical, psychological, social, and emotional short-term and long-term needs Assist clients with establishing support networks Provide support and services at times and locations as mutually agreed upon Inform, motivate, and assist individuals to receive effective services Plan and facilitate support groups (i.e./ art in recovery, wellbreity, etc.) Meet with clients on regular basis whether in person, virtually, or over phone (as preferred by client) Advocate for the needs and perspectives of individuals in OI services and communities we serve Support client-directed services and program management Participate in evaluating programs and service systems Documents and maintains client-focused support summaries in a manner that assures compliance Maintains accurate and up-to-date documentation All services shall be provided in a respectful manner Success of the above roles are dependent on knowledge and skills gained from life experiences like that of the client being assisted. This list is not intended to be either prescriptive or all-inclusive Qualifications KNOWLEDGE AND SKILLS Knowledge Knowledge related to navigating active substance use and houselessness Principles and practices of safer use Understanding of ways of reducing harm and health consequences associated with substance use Knowledge about Ballot Measure 110 desirable Knowledge of Naloxone and overdose prevention Crisis prevention or de-escalation tools Skills Ability to work with a wide range of people and interact effectively with different types of people, especially current/former PWUD (people who use drugs) Effective communication and conflict resolution skills Ability to work both independently and collaboratively Ability to collect and document data in a professional, thorough, and timely manner Commitment to continual learning, self-awareness, and self-improvement Ability to set and maintain professional boundaries Education / Experience Proof of COVID-19 vaccination status or approved medical or religious exception on file is required Self-identification as a person in recovery Eligible and able to be State Certified as an Addiction Peer Support Specialist preferred skills Bilingual (preferred) Able to advise and help navigate the criminal justice system as it relates to drug use One year experience working in a behavioral health treatment setting and/or providing peer support mentoring or services Peer Support Specialist certification or equivalency Valid driver's license and auto insurance Working Conditions This job includes working in an office environment, in community and at other community-based organizations. This means that the employee will meet with peers in community locations which may include the participant's home, syringe access services/harm reduction center, clinical facilities, etc. Physical Requirements Must pass pre-employment background check including clearance by DHS Background Check Unit Must be able to fulfill the listed duties within this position description with or without reasonable accommodations

The Substance User Engagement Specialist provides safer substance use and injury and infectious disease prevention services to over 200 clients a day. These services include Hepatitis C and HIV disease testing, as well as education and safer use counseling for substance users. The Substance User Engagement Specialist will also train clients and community members on using naloxone to prevent overdose. They will direct new or returning clients to appropriate Outside In programs and educate clients on how to access available services and resources in the community. This position will also help ensure a safe, peaceful neighborhood by monitoring agency buildings and public spaces. The Substance User Engagement Specialist will support staff in respectfully enforcing rules and assisting with intervention and de-escalation when there is problematic behavior. We are an equal opportunity employer dedicated to a workforce that is reflective of the communities served. Essential Duties * Provide safer substance use services. * Provide HIV and Hepatitis C prevention education and testing. * Conduct overdose prevention and Naloxone trainings. * Supervise and support volunteer staff. * Provide Oregon Health Plan support to people who are using substances. * Engage with clients of Outside In's Youth Department, Medical Clinics, and Substance User Engagement Services. * Monitor drug-related behavior, camping, and sleeping in the neighborhoods, passageways, and common spaces of Outside In's buildings. * Be aware of exclusion and incident reporting procedures. Assist staff in issuing and following up on exclusions and incident reporting paperwork. * Assume other duties as requested by the Program Manager (?) Technical Requirements: * Microsoft Office Suite (Word, Excel, Outlook) * Windows Server

About the Oregon Humane Society Founded in 1868, Oregon Humane Society is the Northwest's oldest and largest animal welfare organization with one of the highest adoption rates in the nation. We are working toward our vision of a world where all animals are treated with compassion, kindness and respect. With campuses in Portland and Salem, OHS is an Oregon-based nonprofit that relies on donor support for its adoption, education, medical and humane law enforcement programs. Visit oregonhumane.org to learn more about how we're creating a More Humane Society. The Team Customer Care is responsible for education and matchmaking between our clients and the animals in our care. They will inform clients on topics ranging from pet ownership, training techniques, acclimation of pet into the home, and known behavioral/medical needs of the animals. Customer Care focuses on the transition of the animal from the shelter to the adopters home as well as supporting resources throughout the pets life. The Position The Customer Care Representative is a vital member of the OHS Shelter Operations team responsible for providing education about the animals in residence at the Oregon Humane Society to interested adopters and facilitating interactions between the animals and clients Responsibilities include adoption support of the animals; customer service, hospitality to all OHS visitors. All OHS staff members contribute to the stewardship of the organization's mission and are expected to stay current on and understand issues related to animal welfare and OHS programs. This is a part-time role that will be 5-day, 5-hour shifts, 20-24 hours/week and include weekend shifts. Eligible Benefits We are committed to creating a better future for pets, and we work hard to achieve our goals while offering a rewarding workplace including competitive benefit packages to our employees. Paid Time Off + Sick Time + Holidays 401(k) with employer match Professional Development Opportunities One free OHS adoption/ year Perks & Discounts Essential Responsibilities PERSONAL LEADERSHIP Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances. Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all people with respect and dignity. Demonstrates an awareness of your individual personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning. LEARNING Contributes to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct if necessary. Utilizes data and insights to identify, understand and articulate the key inputs and metrics that tell the story of the organization/team strategy and its progress. Builds appropriate feedback loops to measure if we are meeting key milestones and if the impact planned is being felt across the organization. INFLUENCE & REPRESENTATION Communicate effectively to executive and other stakeholder groups to ensure they are informed and able to actively engage. Liaise with and maintain productive relationships with all stakeholders, including other departments, and donors; build mutually rewarding professional relationships inside OHS at all levels. Leverage our best practices externally and grow OHS' reputation as a leader in the animal welfare space. PRIMARY RESPONSIBILITIES Act as a vital member of the Shelter Operations team by interacting with the public, showing animals to potential adopters, providing education about a variety of animals and processing adoption paperwork Navigate complex conversations with diverse clientele in person and over the phone, providing education on different animal behaviors as well as discussing medical needs and diagnoses Handle animals with a variety of behaviors and facilitate introductions of client dogs to shelter dogs. Manage a high traffic reception desk answering in person questions, providing resources as needed and using various software platforms to set up client meet and greets Use a POS to ring up purchases for clients in the retail store, while providing information about products and food nutrition Educate clients and collaborate with them to create long-term in-home management plans and demonstrate positive training methods Collaborate and communicate effectively, provide excellent customer service - internally and externally. Reliably and accurately complete work by following up on requests, checking work for errors, completing requests on or before deadlines and assuming responsibility for successes or errors. Assist in training new staff/volunteers. Perform any other duty as requested by management. SUPERVISOR RESPONSIBILITY Supervises: None ACCOUNTABILITY Reports Directly To: Customer Care Manager Often Engages Directly With: Customer Care Department Qualifications Minimum Qualification & Transferable Skills We are interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective and thought. We encourage you to apply, even if you do not believe you meet every one of the qualifications described. You are also encouraged to address how your professional and lived experience, scholarship, mentorship and/or service will contribute to the Oregon Humane Society. 1 year related work experience in customer service, retail, food service, animal care/handling, and/or a high-pressure, high-volume work environment. Able to communicate verbally and in writing with a diverse population. Able to solve problems in a constructive and positive manner. Able to exercise sound judgment during all interactions with the public, staff and volunteers. Basic working knowledge of computer software programs. Work Environment Conditions & Physical Requirements This position interacts and collaborates will all levels of the organization, including OHS staff, executive team members, donors, general-public, external vendors, volunteers, and supporters. Contact and communication is carried out through face-to-face, telephone and digital interactions. Excellent customer service skills are essential to success. Communication must be clear, understandable, professional and respectful in all circumstances. WORKING CONDITIONS Work performed concurrently in an office and animal medical center/shelter environment. Pace of work is active and demanding, requiring a high degree of multitasking and ability to adapt to changing priorities while managing concurrent projects to completion. Weekend, evening work and holidays may be required. Animal contacts and related injuries may occur. Noise exposure in the work environment is moderate. PHYSICAL REQUIREMENTS Must be able to lift, move, guide or manage an animal cart or inanimate objects weighing up to 150 lbs. Prolonged standing and/or stooping may occur. Frequent bending and reaching into confined spaces. Hearing capacity sufficient to engage in in-depth conversations with individual clients and team members, and for animal handling. Occasional lifting and moving of animals weighing up to 150 lbs. Occasional lifting and moving of inanimate objects weighing up to 50 lbs. Frequent pushing and pulling of carted items weighing up to 150 lbs. Frequent use of hands and arms at or above shoulder level. Frequent keyboarding and use of computer peripherals. Must be able to use and operate standard office equipment such as photocopiers, fax machines, projectors and telephones. Diversity, Equity & Inclusion Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds and ways of thinking, we are better able to leverage the collective power of our teams and address and overcome complex challenges and barriers. We strive for a culture of integrity, respect and compassion where every member of our community contributes their perspectives and authentic selves and where everyone reaches their potential as individuals and teams. We recognize that striving for diversity, equity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today. Equal Employment Opportunity Oregon Humane Society is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives and skills so that we can be collectively stronger and have sustained impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group. At-Will Employment This position description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.

NorDx Clerical/Administrative Support The Customer Solutions Representative role handles all incoming calls, identifies client needs and troubleshoots problems to resolution. This role functions as a liaison between all internal and external customers and the clinical laboratory. Required Minimum Knowledge, Skills, and Abilities (KSAs) * Education: High school diploma or equivalent preferred. * License/Certifications: N/A * Experience: Customer Service experience in a health care setting preferred. * Additional Skills/Requirements Required: Medical terminology; and computer skills. * Additional Skills/Requirements Preferred: N/A Additional Information With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it. We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

NorDx Clerical/Administrative Support The Customer Solutions Representative role handles all incoming calls, identifies client needs and troubleshoots problems to resolution. This role functions as a liaison between all internal and external customers and the clinical laboratory. Required Minimum Knowledge, Skills, and Abilities (KSAs) * Education: High school diploma or equivalent preferred. * License/Certifications: N/A * Experience: Customer Service experience in a health care setting preferred. * Additional Skills/Requirements Required: Medical terminology; and computer skills. * Additional Skills/Requirements Preferred: N/A Hiring Scam Alert MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending *********************** you suspect fraudulent activity, please report it immediately to [email protected].

Clerical/Administrative Support The Customer Solutions Representative role handles all incoming calls, identifies client needs and troubleshoots problems to resolution. This role functions as a liaison between all internal and external customers and the clinical laboratory. Please note that the first 6 months of training for this position will be done in office. Required Minimum Knowledge, Skills, and Abilities (KSAs) * Education: High school diploma or equivalent preferred. * License/Certifications: N/A * Experience: Customer Service experience in a health care setting preferred. * Additional Skills/Requirements Required: Medical terminology; and computer skills. * Additional Skills/Requirements Preferred: N/A Additional Information With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it. We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

The Customer Service Representative (CSR) role greets patients in a friendly and courteous manner and assesses customer needs, providing specific information and assistance to ensure needs are met. Per diem - flexible and varied schedule. Availability for 3-4 shifts per month required. Shift days and times vary and may include first, second, or third shift. Ideal for candidates seeking a flexible, as-needed schedule with no guaranteed hours. Required Minimum Knowledge, Skills, and Abilities (KSAs) * Education: High school diploma or GED preferred. * License/Certifications: N/A * Experience: One year of experience in a healthcare setting preferred. * Additional Skills/Requirements Required: N/A * Additional Skills/Requirements Preferred: N/A Hiring Scam Alert MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending *********************** you suspect fraudulent activity, please report it immediately to [email protected].

Maine Medical Center Clerical/Administrative Support The Customer Service Representative (CSR) role greets patients in a friendly and courteous manner and assesses customer needs, providing specific information and assistance to ensure needs are met. Required Minimum Knowledge, Skills, and Abilities (KSAs) * Education: High school diploma or GED preferred. * License/Certifications: N/A * Experience: One year of experience in a healthcare setting preferred. * Additional Skills/Requirements Required: N/A * Additional Skills/Requirements Preferred: N/A Hiring Scam Alert MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending *********************** you suspect fraudulent activity, please report it immediately to [email protected].

The Customer Service Associate (CSA) plays a key role in delivering excellent customer service to donors, shoppers, and coworkers. This position supports front-end operations, processing, and donation receiving, ensuring the efficient flow of merchandise while maintaining a clean, safe, and welcoming store environment. The CSA works collaboratively to achieve production, sales, and service goals, contributing to Goodwill's mission of providing vocational opportunities to individuals with barriers to employment. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sufficient proficiency in English to effectively communication with customers, coworkers, and supervisors, including the ability to read, comprehend and respond to written and verbal instructions. Provide outstanding customer service by greeting, assisting and engaging with customers and donors. Operate cash register and point-of-sale (POS) system, handle transactions accurately, balance cash drawer, and complete daily register reports as required. Receive, sort, and price donated goods according to company guidelines and quality standards. Restock merchandise, create displays, and maintain an organized and visually appealing sales floor as outlined in the Retail Concepts Manual. Ensure sales floor, fitting rooms, donation and production areas, and restrooms are clean, safe, and efficient. Adhere to safety and loss prevention procedures and report any unsafe conditions, injuries or suspicious activity to management. Maintain and demonstrate a working knowledge of store policies, color sale, and the Goodwill mission. Collaborate with team members to meet production and sales goals. Participate in team meetings, training sessions, huddles, stretches, and store events. Communicate effectively and respectfully with team members, management, and customers and promote a positive, inclusive workplace culture aligned with Goodwill's values. Exhibit professionalism, integrity, and a positive team-oriented attitude. Report for all regularly scheduled work on time, ready to work. Qualifications EXPERIENCE Must be 16 years of age or older, must be 18 years to operate safety sensitive equipment. Previous retail or customer service experience a plus. EDUCATION No minimum education requirements. CERTIFICATES, LICENSES, REGISTATIONS Must become certified on equipment (e.g., forklift, pallet jack, tilter) as needed. PHYSICAL DEMANDS OF WORK REQUIREMENTS The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly lift 10-35 pounds and/or move up to 100 pounds with assistance. Use of vision (close and distance, peripheral, depth perception, color) with the ability to adjust focus required. Stand and/or walk for extended periods (up to 8 hours/day). Frequently lift, carry, push, pull, bend, stoop, twist, crouch, and climb. Use hands to feel objects, tools, or controls, and reach with hands and arms. Required to talk and/or hear. DOT Strength Classification: Medium. WORK ENVIRONMENT Work may be indoors or outdoors. Fast-paced retail environment with exposure to the weather, dust, odor and public interactions. Exposure to potentially hazardous materials (e.g., broken glass, sharp objects). Environment may be heated and/or air-conditioned and the noise level is usually loud. Personal Protection Equipment (PPE) is provided and must be worn when handling or sorting raw donations. WORK HOURS Must be available during operating hours, including weekends, evenings, and holidays. CORE COMPETENCIES Respect, Cooperation, and Teamwork - Demonstrates respect, professionalism, and inclusive behavior while working collaboratively with customers, coworkers, and leadership to support a positive and team-oriented environment. Customer Service and Communication - Provide excellent service by actively listening, communicating clearly, and responding to customer and team needs with professionalism, courtesy, and a solution-focused approach. Adaptability, Dependability, and Accountability - Embrace change with a positive attitude, adjust to shifting priorities, and consistently deliver reliable, solution-focused work while meeting attendance, punctuality, and performance expectations. Safety, Loss Prevention, and Asset Protection - Promote a safe, clean, and secure environment by following safety protocols, using proper equipment and techniques, reporting hazards or theft, and protecting company assets in alignment with policies and training.

Clerical/Administrative Support The Radiology Representative I role is responsible for providing customer support services at all locations of service for the department of radiology and prepares orders for imaging procedures both through direct and indirect interaction with patients, providers, and technologists. Required Minimum Knowledge, Skills, and Abilities (KSAs) * Education: High school diploma or GED preferred. * License/Certifications: N/A * Experience: One year of experience in a position requiring customer service required. Experience in a medical office or hospital preferred. * Additional Skills/Requirements Required: N/A * Additional Skills/Requirements Preferred: N/A Additional Information With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it. We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

Maine Medical Center Clerical/Administrative Support For a limited time, MaineHealth is offering a $2,500 sign-on payment! Eligible candidates are hired (offer accepted) into a full or part-time Patient Service Representative position. Bonus amounts rated for part-time hires and per-dem hires are ineligible. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment. Summary: The Radiology Representative I role is responsible for providing customer support services at all locations of service for the department of radiology and prepares orders for imaging procedures both through direct and indirect interaction with patients, providers, and technologists. Required Minimum Knowledge, Skills, and Abilities (KSAs) * Education: High school diploma or GED preferred. * License/Certifications: N/A * Experience: One year of experience in a position requiring customer service required. Experience in a medical office or hospital preferred. * Additional Skills/Requirements Required: N/A * Additional Skills/Requirements Preferred: N/A Additional Information With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it. We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

Clerical/Administrative Support The Radiology Representative I role is responsible for providing customer support services at all locations of service for the department of radiology and prepares orders for imaging procedures both through direct and indirect interaction with patients, providers, and technologists. Per diem - flexible and varied schedule. Availability for 3-4 shifts per month required. Shift days and times vary and may include first, second, or third shift. Ideal for candidates seeking a flexible, as-needed schedule with no guaranteed hours. Required Minimum Knowledge, Skills, and Abilities (KSAs) * Education: High school diploma or GED preferred. * License/Certifications: N/A * Experience: One year of experience in a position requiring customer service required. Experience in a medical office or hospital preferred. * Additional Skills/Requirements Required: N/A * Additional Skills/Requirements Preferred: N/A Additional Information With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it. We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

Service/Maintenance Support The Distribution Services Representative role is responsible for replenishing and maintaining inventory stocking locations, putting away stockroom orders, processing and delivering department stockroom orders and performing receiving and shipping duties using the computer system and material handling equipment. Required Minimum Knowledge, Skills, and Abilities (KSAs) * Education: High school diploma or GED preferred. * License/Certifications: Valid Driver's License required if employee will be using MH vehicle. * Experience: Relevant experience in a hospital setting preferred. Computer experience preferred. Hiring Scam Alert MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending *********************** you suspect fraudulent activity, please report it immediately to [email protected].

MaineHealth Corporate Service/Maintenance Support The Distribution Services Representative role is responsible for replenishing and maintaining inventory stocking locations, putting away stockroom orders, processing and delivering department stockroom orders and performing receiving and shipping duties using the computer system and material handling equipment. Required Minimum Knowledge, Skills, and Abilities (KSAs) * Education: High school diploma or GED preferred. * License/Certifications: Valid Driver's License required if employee will be using MH vehicle. * Experience: Relevant experience in a hospital setting preferred. Computer experience preferred. Additional Information With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it. We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

On-Call/As Needed Salary: Hourly; TBD About The Father's Heart The Father's Heart is a nonprofit organization dedicated to serving adults experiencing homelessness and housing instability in Oregon City and surrounding areas. Our mission is to extend hope, help, and resources to those in crisis by providing basic needs, supportive services, and pathways to stability and independence. Guided by our mission to treat every individual with dignity and compassion, we seek team members who share our passion for service and community impact. Position Summary The On-Call Support Specialist serves as a flexible team member who provides critical support across multiple programs within The Father's Heart, including our Permanent Supportive Housing (PSH) program, Crisis Stabilization Center, and Day Shelter services. This position requires adaptability, strong interpersonal skills, and a commitment to trauma-informed care. On-Call Support Specialists fill staffing gaps as needed, ensuring continuity of service delivery and maintaining safe, supportive environments for the individuals we serve. Key Responsibilities Program Support (PSH and Day Shelter) Support daily operations across programs, ensuring clean, safe, and respectful environments Build positive, supportive relationships with residents and guests, fostering trust and mutual respect Respond to concerns, questions, and emergencies with compassion and professionalism Model and reinforce a trauma-informed, strengths-based approach to engagement and conflict resolution Direct Service Delivery Assist residents and guests with daily living activities, including meal preparation, housekeeping, and adherence to community agreements as assigned Provide crisis intervention and de-escalation support when needed Maintain accurate records, including incident reports and logs, in compliance with program requirements Uphold community standards and ensure a welcoming and trauma-informed atmosphere Collaboration and Communication Collaborate with program staff and coordinators to ensure seamless service delivery Share observations, updates, and concerns with appropriate supervisors and case management teams Participate in team meetings and trainings as scheduled Adapt communication style to meet the needs of diverse populations Operational Flexibility Accept on-call assignments across multiple program sites with 24-48 hours' notice when possible Accurately code time in Paylocity timekeeping system according to the program worked each shift Maintain current knowledge of procedures and protocols for each program area Complete all required training and certifications for assigned program areas Requirements Qualifications High school diploma or equivalent required; relevant experience in social work, human services or related field preferred Demonstrated ability to work effectively with individuals experiencing homelessness, mental health challenges, substance use disorders, and trauma Strong interpersonal and communication skills with ability to build rapport with diverse populations Ability to remain calm and professional in crisis situations Flexibility to work varied schedules including evenings, weekends, and holidays as needed Reliable transportation and ability to travel between program sites Commitment to trauma-informed, person-centered service delivery Must pass required background checks and maintain necessary certifications Physical Requirements Ability to stand and walk for extended periods Occasional lifting up to 50 pounds Ability to respond quickly in emergency situations Compensation Hourly rate commensurate with experience. This is an on-call position with variable hours based on organizational need.

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope WHAT WE WILL DO FOR YOU: As an employer of choice, we're deeply committed to supporting our employees-because when you're empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We're proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind A 37.5 per hour work week to ensure work/life balance Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy Employer-paid short- and long-term disability insurance Life insurance coverage at no cost to you Up to 2 weeks of vacation in your first year (based on hours worked) Up to 2 weeks of sick leave (based on hours worked) 12 paid agency recognized holidays 2 floating holidays to use your way 403(b) retirement plan with employer matching (eligibility applies) Access to our Employee Assistance Program (EAP) for you and your family Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status HOW YOU WILL MAKE AN IMPACT: All LCSNW team members will contribute to our mission of partnering with individuals, families, and communities for health, justice, and hope. Provides peer support to youth ages infant to 18 years old who may be struggling with mental health/behavioral issues at home, school, or in the community. This position facilitates contact with providers, assists with case management, care coordination, 1:1 peer counseling, and addresses issues that may be barriers to accessing treatment and/ or support in the community. Meet regularly with clients, by providing coaching and mentoring, and model healthy and empowered behavior Conduct outreach, education, and community engagement activities Communicate with the treatment team about barriers and strengths Acts as a positive role model for individuals being served in exploring their own path to wellness Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of youth and their families Provide case management and care coordination Document services using electronic health records in a timely and accurate manner HOW YOU WILL BE A GREAT FIT: 1 year of related experience working with youth Lived experience that enhances relatability to clients being served HS diploma or equivalent Peer Support Specialist certification is required upon start, and certification as a traditional health care worker through the Oregon Health Authority Fluency in English, both spoken and written Intermediate mastery of business applications and productivity suites Demonstrates resilience, awareness, and self-regulation in navigating challenges, conflicts, and obstacles/barriers. Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations Travels between worksites regularly; responsible for transporting clients in personal vehicle, which requires a valid driver's license, auto insurance, and motor vehicle records clearance Works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions, and faith-based settings such as churches Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we're unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.

MaineHealth Behavioral Health Behavioral Health The Peer Support Specialist role provides one-on-one support to people in the community, at their homes and/or at the location where the peer supporter works. This role will also provide group facilitation and support people in connecting to wellness/recovery opportunities in their communities. Required Minimum Knowledge, Skills, and Abilities (KSAs) * Education: High School diploma or GED preferred. * License/Certifications: Completion of, or ability to complete relevant training to the position required. This may be the State of Maine Certified Intentional Peer Support Specialist (CIPSS) Certification. Provisional CIPSS Certification may be required within 9 months of hire. If CIPSS is required, the ability to maintain certification is required. Valid Driver's License and vehicle available for work covered by liability insurance as specified by agency policy required. * Experience: Experience providing one-on-one and/or group facilitation peer support preferred. * Additional Skills/Requirements Required: Is receiving or has received services and/or supports related to either significant mental health challenge(s) or a history of substance use and is willing to self-identify on this basis with peers and in the community. Computer proficiency required. * Additional Skills/Requirements Preferred: N/A Additional Information With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it. We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

Part-time Description Do you love helping people feel seen, supported, and excited to be part of something great? Join our Welcome Center team and become the heart of our YMCA community! We're looking for a friendly and organized teammate who thrives in a mission-driven environment to greet members, answer questions, and keep our front desk running smoothly at our Rockport facility. This is more than a customer service job - it's a chance to create connections, solve problems, and be a vital part of our community. Weekend Schedule: Saturdays, 6:45 AM to 12:45 PM, or potentially longer on days with scheduled birthday parties Sundays, 8:45 AM to 1 or 2 PM Note: We are offering a higher wage for this role than our standard Welcome Center position, to honor the weekend commitment What you'll do: Greet every member with warmth and positivity Help folks register for programs and navigate their Y experience Tackle tech like Daxko and CRM tools (we're willing to train the right candidate!) Work closely with all other teams to keep operations running seamlessly Keep the lobby area tidy and welcoming Handle cash, close out your register, and assist with light admin tasks Support mailings and member communications Get to know our members and help build a warm, connected community You're a great fit if: You've got strong communication skills and a team-first attitude You love being busy and helping people You're comfortable using computer systems You want to keep weekdays and nights free for other work or childcare needs. Why Join Us? Retirement Program - Access to retirement on Day 1, with potential eligibility for a 10% match from the YMCA after two years. Membership Perks - Enjoy a free annual YMCA membership ($696 value!) A Role That Makes a Difference - The PenBay Y is a community cornerstone where all people can connect, grow, and thrive, and you are a vital part of that vision. Requirements ESSENTIAL FUNCTIONS: Provide excellent service to members, guests, and program participants both in the Y and on the phone, contributing to member retention. Be creative in finding ways to successfully meet member needs. Greets members upon arrival and departure from Y and makes an effort to learn each member's name. Looks to ensure that all those entering our Y are checked in properly. Conducts discussions and/or tours responsive to the needs of prospective members; encourages and closes membership sales. Builds relationships with members; helps members connect with one another and the Y. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. Utilizes Nationwide Reciprocity to check-in members from Ys outside our organization. Verifies their starting cash at the beginning of each shift. Accurately handles cash/check and electronic transactions and complete closeout at the end of each shift. Utilizes Daxko to process and record payments for membership sales & renewals, program registrations and one-time fee transactions. Provides proof of receipts to those who request via email or print. Receive and warm transfer calls to other staff members. Take messages and email staff as needed. Check front desk email daily. Assists with monthly membership mailings by stuffing, sealing and stamping envelopes. Additionally helps with monthly membership reports and filing applications as needed. Helps ensure Y programs are correctly entered into Daxko before each new program registration begins. Applies all Y policies associated with member services. Light cleaning of front desk and lobby areas. Perform other duties as necessary for the good of the association QUALIFICATIONS: Excellent interpersonal and problem solving skills. Ability to relate effectively to diverse groups of people from all social and economic segments of the community Previous customer service, sales or related experience. Knowledge of computers, email, and a basic knowledge of Microsoft Word and Excel Ability to multi-task in an outward customer facing fast-paced environment. WORK ENVIRONMENT AND PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate. The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. Nothing listed is intended to be an exhaustive list of all responsibilities and duties required. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description 17.00-19.00/hour, depending on experience

Mobile Support Specialist Supervisor: Program Support Manager Hours: Wednesday-Sunday 4pm-12am Wage: $25.50/hr + $0.50/hr swing shift differential Eligible for Language Differential Benefits: Competitive Benefits Package (Medical/Dental/Vision, and more!) GENERAL RESPONSIBILITIES Oversee shelter facility in a manner that is consistent with Transition Projects mission, values, policies and procedures. Actively participate in shelter processes and work as part of a team to provide services to clients. This is a represented full-time position. SPECIFIC RESPONSIBILITIES Be available and flexible to work across Residential Shelter Programs, Low Barrier Shelter Programs, the Resource Center, Severe Weather Shelter, and other programs as directed. Understand that the location you are working at will change daily based on programmatic needs. Supervise shelter activities to ensure safety of residents. Assure cleanliness, sanitation, and upkeep of facility, performing minor maintenance and cleanup duties as necessary or requested. Maintain confidentiality of residents, staff and agency. Provide advocacy and information and referral services to residents. Facilitate problem solving and provide crisis intervention services to residents as necessary. Perform urinalysis and breathalyzer testing of residents as needed. Coordinate with agency staff to ensure consistent delivery of services. Attend agency and program staff meetings. Supervise resident chore assignments and their completion. Responsible for knowing and following policies and procedures with regard to building safety. Responsible for knowing and following procedures in emergency situations. Responsible to maintain accurate logs, shift reports, and client records, both manually and using web based program. Supervise volunteers in assisting shelter staff and residents. Other duties as assigned. PERFORMANCE REQUIREMENTS Each Transition Projects employee must: Acquire First Aid/CPR/AED certification within 30 days of hire and be retested biannually thereafter throughout employment. Complete Bloodborne Pathogens and Narcan Training within 30 days of hire and be retested annually thereafter throughout employment. Demonstrate reliability by being present for work as scheduled, arriving and leaving on time and taking breaks in expected time frames. Interact effectively with persons of diverse ethnic backgrounds, religious views, cultural backgrounds, and sexual orientations and treat each individual with respect and dignity. Attend agency and program staff meetings. PHYSICAL/MENTAL REQUIREMENTS The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job. Hearing and vision adequate for interaction with participants, interaction with staff and interaction with the general public. Hearing adequate for telephone work. Vision adequate for close work. Hand and finger dexterity adequate to operate standard office equipment. Ability to walk, bend, stand, sit, reach, stoop, pull, squat, kneel, climb stairs and ladders Sitting at a desk completing paperwork and working on a computer for lengthy periods. Ability to perform CPR and other emergency life-saving care with the assistance of teammates until emergency responders arrive. Ability to lift up to 50 pounds. MINIMUM QUALIFICATIONS The right individual for this position has a passion for helping others and a desire to work in an organization that serves people who are experiencing poverty and homelessness. Associate degree or higher in a related field -OR- 1 year of experience in social services. Demonstrated understanding of the issues surrounding homelessness; chemical dependency; domestic violence; and sexual assault. Demonstrated ability to work independently. Ability to appropriately assess a situation and take corrective action as necessary. Knowledge of services available to low-income and homeless persons in Multnomah County through Transition Projects and other agencies or the demonstrated ability to obtain such knowledge. Demonstrated ability to provide crisis intervention and to follow procedure in crisis situations. Written and verbal communication skills. Good computer skills. Ability to use web-based data collection program. Bilingual English/Spanish preferred. Transition Projects, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, sexual orientation, ancestry, national origin, citizenship, marital status, familial status, physical or mental disability, veteran status, genetic information, source of income, union participation or activities, or any other status legally protected by applicable local, state or federal law. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.