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  • Bilingual Spanish Specialist

    Afni 4.1company rating

    Tucson, AZ jobs

    Career paths start between $37,000 - $40,000 per year ($18.00 - $19.25 an hour which includes $.50 an hour in onsite differential plus $1 language differential) plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for auto insurance sales, so you will be handling Spanish-language mainly inbound calls from people looking to purchase auto insurance. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview! What are the qualifications to be a Bilingual/Spanish Representative at Afni? At least six months working in a service or sales environment Ability to work in a fast-paced environment Ability to multitask and use effective time management Ability to communicate written and verbally in both Spanish and English Computer skills Requirements Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States
    $37k-40k yearly 3d ago
  • Peer Specialist

    VNS Health 4.1company rating

    New York, NY jobs

    VNS Health Peer Specialists/ Advocates are living examples of the transformative power of behavioral health intervention programs and who can uniquely relate to those that would benefit from VNS Health Behavioral Health services. Peer Specialists/Advocates embody our core values of Empathy, Integrity, and Agility to engage and connect community members suffering from chronic mental illness, psychological trauma, or substance abuse with meaningful resources. By sharing personal, practical experience, knowledge, and firsthand insights, Peer Specialists/ Advocates directly help VNS Health clients live and heal at home surrounded by their family and community. VNS Health provides vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients' homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you'll have an opportunity to develop and advance your skills, whether you're early in your career or an experienced professional. Sharing your experience with others who are navigating behavioral health and substance use challenges is life changing which is why we welcome you to apply even if you don't meet all criteria . What We Provide Referral bonus opportunities Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability Employer-matched retirement saving funds Personal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program Generous tuition reimbursement for qualifying degrees Opportunities for professional growth and career advancement Internal mobility, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals What You Will Do Conducts phone and field outreach to locate and enroll clients/consumers/members into programs services Builds relationship and trust with clients and their family/caregiver and assists with their interactions with professionals on the team Works collaboratively on an interdisciplinary team to discuss care needs and identify solutions to support clients/consumers/members Applies mutually shared and lived experiences to build relationships and trust with the client/consumers/members Educates clients/consumers/members about program services, benefits, and self-help techniques. Serves as a role model, advocate and mentor. Escorts clients/consumers/members to appointments as needed Advocates effective recovery-based services on behalf of clients/consumers/members. Assists in clarifying rehabilitation and recovery goals Teaches and models symptom management and coping skills for resilience. Empowers clients to take a proactive role in their recovery process Reviews service plans with clients/consumers/members and their families or caregivers. Provides ongoing education, guidance, support and encouragement Develops inventory of resources that will meet the client's needs as identified in the assessment and or-treatment process Provides navigation services to help clients/consumers/members connect with community-based services and supports Documents in EMR in accordance with program policies/procedures, VNS Health standards, and city, state and federal regulatory requirements Assists clients/consumers/members with transition to alternate housing, when appropriate Participates in case conferences, staff meetings, supervision and training programs Develops a mutual self-disclosure between themselves and clients/consumers/members. Serves as a bridge between team members and participant For Certified Community Behavioral Health Clinical (CCBHC): Educates clients about the different types of treatment available, including medications for addiction treatment Helps clients identify their strengths as well as obstacles to their recovery Assists clients with applying for benefits Provides resources for external and post-discharge services Participates as part of interdisciplinary team in discussion of, planning for and actively participating in treatment goals for clients/consumers/members For IMT, ACT, MC, OMH Suicide Prevention: Practice regularly in the community, including traveling to patients' homes, or schools, to engage frequently with clients. Navigate emergency situations Qualifications High school diploma or equivalent required FOR CCBHC ONLY: New York Certified Recovery Peer Advocate (CRPA) required Minimum of one year experience in a mental health, substance use treatment program, health care or human services setting, preferred Experience working with a severely mentally ill, psychological trauma, and/or substance using population, preferred Effective oral/written/interpersonal communication and relationship building skills required Ability to work independently and collaboratively on an interdisciplinary team Computer literacy (electronic health records, word processing, e-mail, internet research, data entry), required Valid New York State driver's license, as determined by operational/regional needs Bilingual skills in English and Spanish, preferred Pay Range USD $20.98 - USD $26.23 /Hr. About Us VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
    $21-26.2 hourly 3d ago
  • Experienced Garage Door Specialist

    ABC Home & Commercial Services 4.1company rating

    Austin, TX jobs

    Be the driving force behind our new Garage Door service - launch, lead, and help grow the team! A minimum of 3 years of garage door repair and installation experience is required. Please do not apply if you do not meet this requirement. Salary 50k+ depending on experience. No actual area/region is designated, so please note that you as a Technician will cover the entire Austin Metro area as required. Schedule: Monday - Friday Hours: Start to Finish (8:00 AM - 6:00 PM) May have to work a Saturday* once or twice a month, as well as on-call services. At ABC Home & Commercial Services, we're more than just a company; we're a family committed to excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families. How You'll Make an Impact: As ABC's Residential and Commercial Garage Door Specialist, you will deliver excellent customer service while efficiently performing high-quality Garage Door Repair and/or Installation. Requirements What You'll Bring: Minimum 3 years of garage door repair and installation experience is required. Must hold a valid driver's license with an issue date of at least five years prior to the date of this application. Fluent in English (reading, writing, and speaking). Excellent communication & customer service skills. High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing. Demonstrates patience and understanding in resolving customer concerns, even in challenging situations. Dependable and self-motivated with desire to work year-round. No actual area/region is designated, so please note that you as a Technician will cover the entire Austin Metro area as required. Ability to walk for long periods of time in extreme temperatures including outdoors. Able to lift 50 lbs. or more. Repetitive lifting, twisting, bending, pulling, pushing and climbing may be required. What We Offer: Comprehensive benefits package including health, dental, vision, and life insurance. 401(k) with company matching. Paid vacation, sick leave, and participation in our Profit-Sharing Plan. Additional compensation opportunities through our Lead Now Program. Company clubs, outings, and paid training and development opportunities. Tuition reimbursement and educational scholarships for employees and family members. Volunteer Engagement Program with approved Volunteer Time Off (VTO). Wellness program including a gym membership and a company vehicle with gas card. What You'll Do: Accurately diagnose cause of garage door issues, recommend options for solutions, price repairs (when applicable) in accordance with company policy, complete repairs and/or installs after authorization is received, collect and timely deliver payment from customer to office (daily preferred, but always within two business days), complete and submit all required paperwork in a timely and accurate manner. Upon completion of service, review invoice and explain work completed (in person, by phone or by email) with customer to confirm satisfaction. Communicate any issues, concerns or outstanding items to office for scheduled follow-up. Always maintain positive attitude with customers, fellow employees, and supervisors. Communicate effectively with supervisors, dispatchers, CSRs, and customers to always ensure complete alignment during the service repair or replacement process. Work with and train any helpers which may be assigned to work with you. Maintain company-specified tools, equipment and inventory in your truck for most cost-effective delivery of quality service. Attend department meetings and company or vendor training as required. Maintain necessary licenses or certifications and complete required continuing education. Always exhibit professional conduct, whether at the job site or driving company vehicles. Identify and immediately (first opportunity, but always within one hour) report any damage to customer's property. Clean and clear the work area after job has been completed. Maintain and use required personal protective equipment at all times. Follow all safety protocols, regulations and company policies while driving. Always wear company uniform and maintain well-groomed appearance in accordance with company policies. Be available to serve periodic on-call rotation assignments (per schedule approved by service manager) necessary to ensure quality coverage for customers. May have to work a Saturday once or twice a month. Other duties as assigned. To apply for this position, you must have a minimum of 3 years of garage door repair and installation experience. Join Our Team Today: At ABC Home & Commercial Services, we're excited to welcome you aboard and support your growth as we work together to keep our community rolling smoothly . What are you waiting for? In just two weeks, you could be behind the wheel of our very spiffy white vans - you know, the ones with the Anteater on them - helping our customers when things just aren't opening up for them! ABC is an Equal Opportunity Employer. Please note that if an offer is extended that we do conduct the following pre-employment screenings: Drug Screen, Physical & Physical Performance Evaluation (PPE). ABC participates in the E-Verify (I-9) program and conducts comprehensive criminal background checks, along with a 7-year Motor Vehicle Report (MVR) review. Must hold a valid driver's license with an issue date of at least five years prior to the date of this application. *As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company's operations. PM21 #INDP1
    $39k-52k yearly est. 2d ago
  • Garage Door Specialist

    ABC Home & Commercial Services 4.1company rating

    Texas jobs

    Be the driving force behind our new Garage Door service - launch, lead, and help grow the team! A minimum of 3 years of garage door repair and installation experience is required. Please do not apply if you do not meet this requirement. Salary 50k+ depending on experience. No actual area/region is designated, so please note that you as a Technician will cover the entire Austin Metro area as required. Schedule: Monday - Friday Hours: Start to Finish (8:00 AM - 6:00 PM) May have to work a Saturday* once or twice a month, as well as on-call services. At ABC Home & Commercial Services, we're more than just a company; we're a family committed to excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families. How You'll Make an Impact: As ABC's Residential and Commercial Garage Door Specialist, you will deliver excellent customer service while efficiently performing high-quality Garage Door Repair and/or Installation. Requirements What You'll Bring: Minimum 3 years of garage door repair and installation experience is required. Must hold a valid driver's license with an issue date of at least five years prior to the date of this application. Fluent in English (reading, writing, and speaking). Excellent communication & customer service skills. High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing. Demonstrates patience and understanding in resolving customer concerns, even in challenging situations. Dependable and self-motivated with desire to work year-round. No actual area/region is designated, so please note that you as a Technician will cover the entire Austin Metro area as required. Ability to walk for long periods of time in extreme temperatures including outdoors. Able to lift 50 lbs. or more. Repetitive lifting, twisting, bending, pulling, pushing and climbing may be required. What We Offer: Comprehensive benefits package including health, dental, vision, and life insurance. 401(k) with company matching. Paid vacation, sick leave, and participation in our Profit-Sharing Plan. Additional compensation opportunities through our Lead Now Program. Company clubs, outings, and paid training and development opportunities. Tuition reimbursement and educational scholarships for employees and family members. Volunteer Engagement Program with approved Volunteer Time Off (VTO). Wellness program including a gym membership and a company vehicle with gas card. What You'll Do: Accurately diagnose cause of garage door issues, recommend options for solutions, price repairs (when applicable) in accordance with company policy, complete repairs and/or installs after authorization is received, collect and timely deliver payment from customer to office (daily preferred, but always within two business days), complete and submit all required paperwork in a timely and accurate manner. Upon completion of service, review invoice and explain work completed (in person, by phone or by email) with customer to confirm satisfaction. Communicate any issues, concerns or outstanding items to office for scheduled follow-up. Always maintain positive attitude with customers, fellow employees, and supervisors. Communicate effectively with supervisors, dispatchers, CSRs, and customers to always ensure complete alignment during the service repair or replacement process. Work with and train any helpers which may be assigned to work with you. Maintain company-specified tools, equipment and inventory in your truck for most cost-effective delivery of quality service. Attend department meetings and company or vendor training as required. Maintain necessary licenses or certifications and complete required continuing education. Always exhibit professional conduct, whether at the job site or driving company vehicles. Identify and immediately (first opportunity, but always within one hour) report any damage to customer's property. Clean and clear the work area after job has been completed. Maintain and use required personal protective equipment at all times. Follow all safety protocols, regulations and company policies while driving. Always wear company uniform and maintain well-groomed appearance in accordance with company policies. Be available to serve periodic on-call rotation assignments (per schedule approved by service manager) necessary to ensure quality coverage for customers. May have to work a Saturday once or twice a month. Other duties as assigned. To apply for this position, you must have a minimum of 3 years of garage door repair and installation experience. Join Our Team Today: At ABC Home & Commercial Services, we're excited to welcome you aboard and support your growth as we work together to keep our community rolling smoothly . What are you waiting for? In just two weeks, you could be behind the wheel of our very spiffy white vans - you know, the ones with the Anteater on them - helping our customers when things just aren't opening up for them! ABC is an Equal Opportunity Employer. Please note that if an offer is extended that we do conduct the following pre-employment screenings: Drug Screen, Physical & Physical Performance Evaluation (PPE). ABC participates in the E-Verify (I-9) program and conducts comprehensive criminal background checks, along with a 7-year Motor Vehicle Report (MVR) review. Must hold a valid driver's license with an issue date of at least five years prior to the date of this application. *As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company's operations. PM21 #INDP1
    $39k-51k yearly est. 2d ago
  • Tech Support Specialist

    The Intersect Group 4.2company rating

    Enon, OH jobs

    About the Company At The Intersect Group, we connect talented professionals with organizations that value innovation and operational excellence. Our client is a leading retailer undergoing a major technology transformation to enhance customer experience and streamline store operations. They foster a culture of collaboration, adaptability, and continuous improvement, making this an exciting opportunity for tech-savvy professionals who thrive in dynamic environments. About the Role We are seeking a Technical Support Specialist to provide critical support during a large-scale store system refresh initiative. This role ensures smooth operations by assisting store managers with technical issues related to network connectivity, servers, and point-of-sale systems following store conversions. You will deliver phone-based and back-end support, troubleshoot complex technical problems, and maintain high levels of customer satisfaction. For the first 21 days post-implementation, you will provide white-glove service, ensuring a seamless transition and exceptional customer experience. Responsibilities Provide inbound and outbound phone support for store managers during post-conversion. Troubleshoot issues related to networks, servers, POS systems, and mobile devices. Assist with password resets, basic technical support, and troubleshooting. Deliver marketing material and guidance as needed during store refresh. Document and escalate unresolved issues to appropriate teams for resolution. Maintain accurate records of support requests and resolutions in ticketing systems. Ensure exceptional customer service while managing multiple priorities in a fast-paced environment. Qualifications Experience in technical support or IT knowledge (college/studies/etc.) Required Skills Strong troubleshooting skills across networks, servers, and mobile devices. Familiarity with Windows environments and POS systems preferred. Experience in retail or gas station technology environments is a plus. Excellent verbal communication and customer service skills. Ability to work independently and adapt to evolving project requirements. Strong problem-solving skills and attention to detail.
    $51k-77k yearly est. 2d ago
  • Help Desk Technician

    Consilium 4.1company rating

    Dallas, TX jobs

    This role will provide maintenance of the computer desktop and laptop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Help Desk. The role will be responsible for administration and internal support of PCs, printers, servers and related equipment. Tasks include end user support, license tracking and performing PC maintenance, upgrades and configurations. Responsibilities: 80% Resolve computer support problems Provide helpdesk support and resolve problems to end user's satisfaction Maintain communications with customers during the problem resolution process. Monitor and respond quickly and effectively to requests received through the IT help desk Monitor email and ticket tracking system for tickets assigned to the queue and process based on priority Modify configurations, utilities, software default settings, etc. on user workstations Utilize and maintain the helpdesk tracking software Train computer users Perform user on-boarding and off-boarding Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Report issues needing escalation Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups and OUs in Active Directory Perform timely workstation hardware and software upgrades as required 10% Help Desk documentation, records and procedures Create, review and update Help Desk documentation as assigned. Review and recommend modifications to procedures. 10% Training and Quality Improvement Maintain in-depth knowledge of supported products and services Key Competencies Team player Excellent customer service Ability to be self-directed Planning & Organizing Problem Solving Time management
    $38k-71k yearly est. 4d ago
  • Standards & Practices Associate / Ad Review Specialist

    Us Tech Solutions 4.4company rating

    New York, NY jobs

    Duration: 6+ Months Contract Work Schedule: Hybrid role; In-Office days Mon.-Thurs.; Fri. Remote Notes: Hybrid role; In-Office days Mon.-Thurs., Friday remote. The department deals with a high volume of claims. It is essential that the candidate has interest in S&P and be willing to dive in. Must be a strong researcher and have strong library skills. Experience in political, pharma, or gaming is helpful. Will be spotting issues and have that eye and be organized to maintain histories. Description/Comment: The Advertising Standards & Practices team handles clearance of all advertising intended for linear distribution on client Network, Freeform, FX Networks and National Geographic Channel Networks and related Streaming Services. Standards & Practices Associates review high profile national advertising campaigns to ensure consistency with company policy, network and industry advertising guidelines. The team provides industry leading support, works collaboratively and creatively with internal and external stakeholders. Standards & Practices Associates are tasked with reviewing advertising at all phases of its development to assess its overall acceptability, i.e., its truthfulness, accuracy and overall appropriateness. As part of the creative review process, Associates effectively issue spot and interpret and apply policy. To determine whether advertising is truthful and accurate, Associates must be able to identify express and implied claims and assess the adequacy of a variety of forms of supporting documentation submitted by Advertisers to support such representations, including studies, market research and related complex industry-specific data. To address matters of taste and appropriateness, Associates must have an appreciation of community sensibilities and an awareness of current events. Associates must be able to effectively keep, manage and retrieve extensive records and handle large volumes of content. Maintaining thorough records of all communication, claim support, and other documentation obtained and utilized in the clearance process is an integral part of this role. Basic Qualifications Working knowledge or familiarity with advertising or marketing laws; FTC, FCC, and FDA regulations; clinical analysis; product testing; market research and/or statistical analysis. Excellent analytical, critical thinking, organizational, and communication (written and verbal) skills. Minimum of 1 year experience in a role demonstrates excellent analytical skills, writing ability, attention to detail, and interaction with internal and external stakeholders. Detail oriented, self-starter able to work independently and collaboratively. Ability to prioritize and complete a steady influx of assignments in a fast-paced environment including inquiries from internal and external stakeholders. Ability to exercise a high level of analytical rigor and maintain thorough records at all times. Preferred Education Masters/Advanced degree (or background) in marketing, science, research, or communications Preferred Qualifications Knowledge of or familiarity with advertising regulations as they may pertain to specific industries like pharmaceutical, consumer goods, gambling/gaming, etc. is preferred. Experience in broadcast or advertising standards and/or production a plus. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Mayur Jaiswal Email: ***************************** Internal Id: 25-54210
    $107k-162k yearly est. 3d ago
  • Help Desk Technician

    Firstpro, Inc. 4.5company rating

    Philadelphia, PA jobs

    Our client is seeking a skilled Help Desk Technician to join their IT Support team. This is a contract to hire opportunity that will be onsite for the first 90 days and transition to a hybrid schedule. Some travel included. This position provides technical assistance to end users, supports core systems, and ensures smooth daily operations across the organization. The ideal candidate brings strong troubleshooting abilities, excellent communication skills, and a commitment to delivering quality customer service. Responsibilities: • Provide first- and second-level technical support for end users across hardware, software, and network issues • Troubleshoot Windows OS, Microsoft Office, and Outlook/Exchange-related problems • Support basic networking functions including connectivity, VPN, DNS, and DHCP • Manage Active Directory tasks such as password resets, account setup, and permissions • Set up, configure, and troubleshoot printers and peripheral devices • Assist with mobile device support and Mobile Device Management (MDM) solutions • Document support activities, resolutions, and system updates • Deliver timely, professional communication and maintain strong customer service standards • Work both independently and collaboratively within a hybrid environment Requirements: • Associate's or Bachelor's degree in Computer Science or related field, or equivalent experience • 2-5 years of experience in a help desk, technical support, or field service role • Experience supporting Windows, MS Office, MS Exchange/Outlook, and basic networking • Strong end-user support skills • Experience with Active Directory, DNS, DHCP, and VPN troubleshooting • Strong diagnostic and problem-solving skills for hardware and software issues • Printer setup and management experience • Familiarity with Mobile Device Management tools • Excellent verbal communication and customer service abilities • Ability to work well under pressure and handle multiple priorities • Comfortable working independently, remotely, or as part of a team
    $29k-39k yearly est. 1d ago
  • Oracle Application Specialist

    Onpoint Search Consultants 4.2company rating

    Los Angeles, CA jobs

    What you will find ... production support for Oracle Cloud (Benefits & Absence) remote available for: AZ, CA, CO, FL, GA, MN, NV, OR, & TX exceptional benefits (pension plan options) What you will do ... production support for Oracle Cloud (Benefits & Absence) break fix & troubleshoot Oracle Cloud (Benefits & Absence) project support for enhancements (Open Enrollment) configuration & testing Oracle Cloud (Benefits & Absence) OTBI report writing & audit files for compliance Wish list ... 3+ years in Oracle Cloud modules (Benefits & Absence) Oracle Cloud production support (primary Benefits & Absence) experience with Oracle HCM Cloud & Oracle HR preferred healthcare or hospital IT environment a big plus
    $73k-112k yearly est. 3d ago
  • Call Center Specialist

    Acro Service Corp 4.8company rating

    Wilmington, DE jobs

    On-site role Qualifications: Phone background preferred Proficient on the computer Good typing skills Friendly customer service. Contact with taxpayers at the window. 100% incoming calls, 1000 calls/day across the department
    $31k-37k yearly est. 4d ago
  • Claims Specialist

    Us Tech Solutions 4.4company rating

    Plano, TX jobs

    Duration:6 Months+ Roles & Responsibilities Maximize customer satisfaction by providing prompt actions to customer's need and obtain quality photos/data to determine root cause of claim to defend or accommodate customer's claim Provide efficient solutions to customer-facing agents by developing and operating guide and contents Use various tools/dashboard/systems to quantify the agent's performance of customer care and develop appropriate actions to improve performance and quality Spanish speaking agent recommended but not a requirement. [Customer Experience Management] Analyze end-to-end processes that customers experience and participate in providing suitable resolutions accordingly and in controlled & monitored turnaround time for each action of customer claim process [Quality Management] Monitor and review customer calls/tickets for customer care quality control, carry out activities to secure quality competitiveness of our company and customers Maintains and improves operational quality by monitoring system performance; identifying and resolving problems; preparing and completing action plans. Qualifications & Experience College Graduate 3~5 Years in customer experience Case management for MX/CE claims CE Tender management Pending Management (KPI, LTP) Case Tracker Management for special issue CPSC claim management (Customer care/tracker) (CE) Monitoring FCCM report quality (ACQ/OS Reports) Special Projects Customer Care Resolution EnR Submission/Management Work to de-escalate customer situations while finding an appropriate solution; involve upper management as needed Skills Customer Care Experience (Call Center) Claims Management Experience Insurance Claims or Adjuster background beneficial About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: P Praveen Chary Email: **************************** Internal Id: 25-54476
    $27k-40k yearly est. 3d ago
  • Technical Support Specialist

    Find Great People | FGP 4.0company rating

    Easley, SC jobs

    Job Title: Tech Support Agent (Restaurant Industry Focus) Overview: We are seeking a tech-savvy, motivated individual with a background in restaurant management to join our Tech Support team. This role involves providing high-quality, hands-on support for Point of Sale (POS) systems, inventory controls, and financial reporting. This is a 6-month contract-to-hire opportunity. Key Responsibilities: Provide technical support for POS systems, assisting store managers and assistant managers in fast-paced environments (primarily fast food restaurants). Troubleshoot and resolve hardware and software issues, working independently and collaboratively with the support team. Utilize proprietary software and the TigerPaw ticketing system to manage and document support requests. Required Skills: Hands-on experience with inventory controls, financial reporting, and sales tracking in a restaurant environment. Ability to diagnose and resolve hardware and software issues without relying on scripted responses. Strong understanding of management-level functions of POS systems beyond basic usage. Excellent communication skills with the ability to explain technical issues to non-technical users.
    $28k-38k yearly est. 1d ago
  • Pre-Owned Business Specialist

    Corestaff Services 4.0company rating

    Atlanta, GA jobs

    Benefits: Medical, Dental, and Vision coverage Duration: Long term contract (12 months with possible renewal) * This role is exempt from Overtime Schedule: Hybrid work schedule; Mon, Tue and Wed in office week 1. Tue and Wed week 2. Location: Atlanta, GA Corestaff is the official MSP resourcing partner for Porsche Cars North America for contractor positions operating and managing their nationwide contingent workforce program. The candidate selected for this role will be an employee of Corestaff with a placement at Porsche Cars North America in Atlanta, GA. * Must have great administrative skills and the ability to create reports * Preferred candidate has an analytical background and is a pro with Excel * Attention to detail, learning multiple platforms, ability to aggregate information across platforms * Quantitative background to track CPO data across platforms * Ability to turn raw data sets into a data visualization Position overview This position is responsible for supporting the Retail Development Pre-Owned Business Department with the processing of Porsche Approved Warranty (PAW) products including, but not limited to, Certified Pre-Owned Warranties. The role is tasked with the review, and continued development, of standard operating procedures regarding PAW product offerings. This includes optimizing daily/weekly/monthly reporting, sales analysis, and dealer communication. The role will also be responsible for our Porsche Approved Certified Pre-Owned Compliance (CPO) Audits, ensuring the integrity of the CPO program. Primary responsibilities: Serve as the liaison between PCNA and Porsche Dealer Network for PAW inquiries. Analyze data sets to extract insights and trends that contribute to informed decision-making. Identify patterns and correlations to support business objectives. Process CPO+1 Cancellations. Create Porsche Approved Warranty sales analysis reports. Perform CPO compliance audit(s) and reporting Create process maps and workflow diagrams to illustrate current and proposed processes. Maintain comprehensive operational documentation for the department. Assist in the development and communication of Porsche Approved warranty processes and procedures. Seek to further automate reporting and record keeping. Provide recommendations for business process optimization. Assess potential risks and develop mitigation strategies. Research, address, and respond to CPO & Porsche Approved Warranty system tickets. Education: Bachelor's degree in Business, Economics, Finance, Information Technology, Statistics or equivalent. Experience: 1-3 years of experience in Business Analysis. Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools such as MicroStrategy, Tableau, or PowerBI. Skills: Commitment to excellence -- quality driven. Detail oriented analytical skills with a high degree of accuracy. Experience with Business Intelligence tools. Strong communication skills - both written and verbal. Ability to interact with all levels of the organization in a team environment. Knowledge of industry-specific regulations and compliance standards. Competencies: Proven experience as a Business Analyst in a corporate environment. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Familiarity with project management methodologies. Proficiency in data analysis tools and techniques. Knowledge of business process modeling and documentation. Percentage of required travel: 0%
    $40k-59k yearly est. 5d ago
  • OTDR Specialist

    GCS 4.2company rating

    Chicago, IL jobs

    We are looking for a highly skilled Field Engineer to join our team, specializing in OTDR (Optical Time Domain Reflectometer) testing and Fiber Optic Network troubleshooting. The Field Engineer will be responsible for diagnosing, troubleshooting, and repairing Fiber optic links in large-scale data centre environments. The role involves extensive travel to customer sites, including major clients such as Amazon, Comcast, Google, Microsoft, Meta, and others. Key Responsibilities: Conduct OTDR testing to diagnose defects, breaks, and bends in Fiber optic cables on large Data Centre Sites like (Amazon, Comcast, Google, Microsoft, Meta, and others) Identify Fiber count, location, and possible damage using OTDR equipment. Perform troubleshooting and repair of Fiber optic links at customer sites. Operate and configure OTDR machines, including EXFO and JDSU models. Execute Fiber splicing and testing procedures to ensure network integrity. Work with both ISP (Inside Plant) and OSP (Outside Plant) network infrastructures. Interpret and analyse OTDR trace diagrams and return time calculations for troubleshooting. Preferred Qualifications: Previous experience working with major telecom or data centre clients. Certifications related to Fiber optics or OTDR testing (e.g., CFOT, FOA, or equivalent). Knowledge of high-power laser signal testing procedures and network troubleshooting techniques. Why Join Us? Opportunity to work with leading technology companies and data centres. Hands-on experience with cutting-edge Fiber optic network testing equipment. Competitive salary and benefits package. Dynamic and challenging field-based work environment If you are a highly motivated and skilled Field Engineer with expertise in OTDR testing and Fiber optic network troubleshooting, we encourage you to apply and be part of our growing team!
    $32k-37k yearly est. 1d ago
  • Active Directory Specialist

    Strategic Staffing Solutions 4.8company rating

    Tampa, FL jobs

    Active Directory Engineer Duration: 12 Month Contract Pay: $50-60/hr W2 ONLY, NO C2C We are seeking a highly skilled Senior IT Contractor to lead and manage our enterprise Certificate Management operations, with a strong focus on Microsoft Certificate Management and Active Directory integration. This role is critical to ensuring the security, reliability, and compliance of our digital identity infrastructure. Key Responsibilities: Oversee the lifecycle management of digital certificates across the enterprise. Administer and maintain Microsoft Certificate Services, including deployment, renewal, revocation, and auditing. Integrate certificate management with Microsoft Active Directory and Group Policy for automated certificate enrollment. Develop and enforce certificate policies, standards, and procedures. Monitor certificate expiration and proactively mitigate risks of service disruption. Collaborate with security, infrastructure, and application teams to support secure communications and authentication. Troubleshoot certificate-related issues across various platforms and services. Design and implement automated workflows for certificate lifecycle management, including issuance, renewal, and revocation, to reduce manual intervention and enhance operational efficiency. Provide technical guidance and documentation for certificate-related processes. Participate in audits and ensure compliance with internal and external security standards. Required Qualifications: Proven experience with Microsoft Certificate Management (Active Directory Certificate Services). Strong knowledge of Microsoft Active Directory, including Group Policy and domain architecture. Experience with PKI (Public Key Infrastructure) design and implementation. Familiarity with certificate-based authentication (e.g., TLS/SSL, S/MIME, Smart Cards). Understanding of security best practices and compliance frameworks (e.g., NERC CIP, ISO 27001). Excellent troubleshooting and analytical skills. Strong communication and documentation abilities. Preferred Qualifications: Experience in the Electric Utility industry or other regulated environments. Knowledge of automation tools (e.g., PowerShell) for certificate management. Familiarity with cloud-based certificate solutions (e.g., Azure Key Vault, Intune). Relevant certifications (e.g., Microsoft Certified: (Identity and Access Administrator, CISSP).
    $28k-35k yearly est. 2d ago
  • SAP Technical Programmer/Business Specialist: 199466

    HKA Enterprises 4.6company rating

    Greenville, SC jobs

    NO Corp to Corp or 3rd party Recruiter submittals, please. W2 Contract with Full Time hours Functional Title: SAP Technical Programmer/Business Specialist Hours: 8:00 AM until 5:00 pm w/ 1-hour lunch Days: Monday through Friday Term of Contract: Long-term/ongoing with no end date and could last up to 3 years. Pay Range OR Rate:58.00 to 80.00 per hour. PTO, Sick Pay, and Holiday Pay are offered. This role involves working with several SAP modules from a technical and development perspective, including Warehouse Management (WM), Goods Receiving, Extended Warehouse Management (EWM), Yard Management (YM), and Inventory Management (IM). The position will support a range of cross-functional projects involving different departments, with the number of projects varying over time. The individual in this role may need to handle multiple initiatives simultaneously. In this role, you'll spend most of your day working within the SAP R/3 system. You'll collaborate with business partners to understand their needs, turn those requirements into technical configurations, and handle setup, testing, and documentation. A key part of the job involves troubleshooting and improving both existing and new business processes. Your work will range from larger project initiatives to regular system upkeep and smaller business requests. You'll also be responsible for providing hands-on operational and production support to keep systems running smoothly. The team operates in an Agile environment, emphasizing collaboration and communication through daily stand-up meetings, weekly check-ins, and strong peer support. Onsite: 60% onsite and 40% Work from home after 2 full weeks of onsite training (3 days a week onsite) Travel: Local Education: BA or BS degree in Computer Science, Information Technology, Science, Business, or the equivalent of 4 years of experience in an IT application or Infrastructure profession. Experience: 5+ years of programming experience using a variety of languages and technologies including ABAP/4, SAP UI5/Fiori, SAP BI/BW, Data Warehouses, C++, JAVA, HTML, JSP, J2EE, SQL, Oracle, UNIX/LINUX, XSLT. 5+ years of experience planning, analyzing, designing, testing, implementing, documenting, and training in a variety of SAP areas, preferably Warehouse Management, Yard Management, and/or Inbound Logistics. 5+ years of project management experience. 5+ years of experience working in a customer service orientated environment. 5+ years of experience working in a team-oriented, collaborative environment. 5+ years of functional knowledge in systems in area of responsibility such as SAP R/3 related modules or production systems. 5+ years of experience executing and communicating project plans. 5+ years of knowledge of the Systems Development Life Cycle. 5+ years of knowledge of IT infrastructure components - Operating Systems, Networks, Databases, Internet Technologies, etc. 3+ years of experience communicating ideas in both technical and user-friendly language. Basic knowledge of cost and budget control HKA Enterprises is a global workforce solutions firm. If you are seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program. #LI-SJ1
    $39k-67k yearly est. 5d ago
  • IP Specialist

    Adams & Martin Group 4.3company rating

    Denver, CO jobs

    IP Specialist - Patent Prosecution-Top national law firm! Hybrid option! Detail-oriented IP professional with expertise in U.S. and international patent prosecution, including preparation and filing of patent applications, docket management, correspondence with USPTO and foreign associates, and maintaining accurate records throughout the patent lifecycle. Skilled in reviewing Office Actions, preparing formal documents, managing deadlines, and ensuring compliance with statutory rules. Known for strong organizational skills, process accuracy, and ability to support attorneys and inventors in fast-paced legal environments. Prepare, file, and monitor U.S. and PCT patent applications and related formal documents. Manage prosecution deadlines through accurate docketing and workflow tracking. Coordinate with inventors, attorneys, examiners, and foreign associates. Review and process USPTO Office Actions, IDS submissions, and formalities. Maintain patent databases and ensure adherence to U.S. and international filing requirements. Support the drafting of client communications and prosecution strategies. Handle e-filing using USPTO (PAIR, Patent Center) and international portals. Manage annuities, assignments, and recordation processes as needed. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $37k-60k yearly est. 2d ago
  • DevOps Specialist

    Firstpro, Inc. 4.5company rating

    Newton, MA jobs

    first PRO is now accepting resumes for a Azure Devops Admin in Newton, MA. This is a 3-6month contract to hire role and onsite 3 days per week. This person will be a technical resource administering ADO and project management tools. Responds to support tickets, trains new users, configuration of ADO, metrics, dashboards, etc. Needs Agile experience Also needs someone with strong business analysis skills because they will be customer facing new initiatives (she mentioned possibly implementing Microsoft AI tools) and be working with other managers, VPs, etc. Really wants someone with ADO, is open someone light on ADO if they also have Jira or Atlassian but really strongly prefers ADO. 2-3 years of experience in this type of role, 3 days onsite in Newton.
    $33k-39k yearly est. 2d ago
  • Onboarding Specialist

    Us Tech Solutions 4.4company rating

    Lehi, UT jobs

    As a member of the Talent and Culture organization at Client, you'll join a team that values collaboration, innovation, and growth. We're building a world-class Employee Solutions function that not only supports the business but also creates meaningful impact for candidates and employees. As an Onboarding Coordinator, you will play a critical role in ensuring a seamless and compliant new-hire experience. You will manage the full onboarding lifecycle for a steady volume of candidate - often across multiple roles, start dates and regions, oversee background checks and drug screens, troubleshoot system issues, and ensure data accuracy across all onboarding processes. You'll partner closely with Talent Acquisition, HR, and business leaders to create a consistent, high-quality onboarding journey and ensure every new hire starts strong. What You'll Do: Guide candidates through the onboarding journey, providing support, answering questions, and helping troubleshoot system issues in SuccessFactors. Monitor background check and drug screen results, follow up with candidates, and manage the adverse action process when required. Review and validate onboarding data to ensure accuracy, compliance, and alignment with hiring requirements. Partner with recruiters, coordinators, HR, and business partners to resolve onboarding issues and keep hiring timelines on track. Ensure all new hires are hired into the system accurately and on time to meet scheduling and start-date requirements. Support ongoing updates to onboarding processes, tools, and documentation; help drive adoption and consistent use of new workflows. Maintain clear communication with candidates and hiring managers to ensure a positive onboarding experience. Assist with special projects and process improvements to strengthen onboarding efficiency, compliance, and data integrity. What We're Looking For Minimum Requirements: High school diploma or GED equivalent. Bachelor's degree preferred. 1-2 years of experience in Talent Acquisition, HR, or related operations support. Experience with Microsoft Office (Excel, Outlook, Teams). Strong attention to detail and ability to manage multiple priorities. Preferred Qualifications: Experience with SAP SuccessFactors or a similar HRIS/ATS. Background in supporting recruiting programs (Onboarding, high-volume recruiting, seasonal hiring). Experience reviewing, auditing, or validating data for accuracy and compliance Strong collaboration and communication skills, with the ability to work across teams and functions. Skills to Help You Thrive in this Role: Analytical and problem-solving skills with a continuous improvement mindset. Strong written and verbal communication skills with high attention to detail. Ability to prioritize tasks and manage competing demands in a fast-paced environment. Ability to work independently and collaboratively, demonstrating strong teamwork and interpersonal skills. Ability to build effective relationships with employees at all levels of the organization, from front-line staff to senior leadership. Working Conditions: Hybrid role based in Lehi, UT, with in-office days Monday - Thursday; Remote on Friday.. Minimal travel required for business or project needs. Flexibility to adjust schedule occasionally to support key initiatives or special projects. Work is primarily sedentary, involving computer-based tasks. Rare lifting requirements beyond routine office activities. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Sharath Sai Email: ****************************** Internal ID: 25-54780
    $24k-34k yearly est. 2d ago
  • Collections Specialist

    J & J Staffing Resources 4.2company rating

    Newark, DE jobs

    Our client in Newark, DE is seeking a Debt Recovery Specialist to join their team for their upcoming training class in November. This is a temp to hire position starting in November with a varying schedule of 8am to 5pm Monday-Friday, however, required to work two nights a week from 12pm to 9pm with rotating Saturdays 8AM-12PM. This position offers $16/hr. Essential Duties: Achieve department standards, goals, and work minimum accounts per hour as set by management through continuous efforts to contact clients and collect on debtor accounts while performing all phases of skip tracing work Follow up on all accounts/payment arrangements until paid, settled, cured from delinquency, or deemed uncollectible by management Keep accurate records and documentation of activity on accounts worked through policies and procedures as set forth by the company Adhere to and abide by all regulations as set forth by the FDCPA Any other duties as assigned by General Manager or Section Manager Qualifications & Skills: Must be available to attend and complete entire training program Required to work 2 nights per week until 9pm Strong customer service, written, and oral communication skills required Ability to work well under pressure, independently, and meet deadlines Experience in agency or bank recovery, and knowledge of the FDCPA and credit bureau reports (preferred) Highly motivated and proactive If you have previously registered with us, please call our office at 302-738-7800 so that we can update your information with you. If you are interested in signing up with J & J Staffing Resources today, please copy and paste the link below into your web browser to get started. https://hrcenter.ontempworks.com/en/JJStaff
    $16 hourly 5d ago

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