Support Specialist jobs at Pathways - 518 jobs

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. BronxWorks Positive Living provides services to improve the well-being of people living with HIV/AIDS, Sexually Transmitted Illnesses, and Hepatitis C. In addition, the program provides HIV & Hepatitis C rapid testing, health education groups to the community, and linkage to care and referrals for additional services. Our team is dedicated to helping everyone live their best life. RESPONSIBILITIES Provide direct services and prevention education clients living with HIV/AIDS (PLWH/A) and people who are at high risk for contracting HIV, sexually transmitted illnesses (STI's) and Hepatitis C, including people engaging in high-risk sexual behavior and intravenous drug users. Manage a caseload. Administer HIV and HCV Testing. Maintain familiarity with program resources available on- and off-site. Act as a program contact person for inquiries concerning clients. Facilitate evidence-based interventions, including, Healthy Conversations, Healthy Relationships and VOICES/VOCES. Provide education and increase awareness about PrEP and PEP and provide referrals to individuals in need of this service. Coordinate client services with other social services, mental health, substance use, medical and other providers through referral based program. Drive agency medical van to specified testing and outreach locations for the purpose of conducting testing and outreach responsibilities. Fill the vehicle with gas when needed. Notify supervisor of vehicle maintenance problems as they arise. Refer and link clients to medical provider. Complete intake, risk assessment, service plan development, referral, advocacy, and counseling. Conduct Outreach. Responsible for receiving dating and storing all food deliveries. Packing and distributing food packages to clients. Sorting food items, stocking shelves, checking for expiration dates and discarding expired items. Prepare and conduct educational workshops and presentations. Monitor and document client progress toward service plan goals. Provide weekly and monthly reports. Report to, and meet with supervisor monthly. Perform additional duties as assigned. QUALIFICATIONS Prefer at least one year of experience working with people living with HIV/AIDS. Prefer one year of experience doing HIV rapid testing and Hepatitis C rapid testing, although training will be provided. Minimum Qualifications High School Diploma. BA preferred. Bi-lingual English/Spanish preferred. Food Protection Certificate Preferred. Proficiency in modern business communications, including personal computers, electronic mail, voicemail, and facsimile and copier equipment. Valid NYS Driver's License is REQUIRED! PHYSICAL REQUIREMENTS Excellent communication, writing and interpersonal skills. Ability to use a computer for prolonged periods. Ability to occasionally lift and/or move up to 10 pounds. Ability to stand, walk, or sit for long periods of time. Ability to climb five flights of stairs, if required. Ability to bend and retrieve objects and/or documents. Ability to travel in the boroughs of New York City and its adjacent counties via public transportation. Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather. BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact *************************.

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. Join a community-driven team supporting individuals and families in accessing public benefits, resources, and information. As a team member, you'll help guide clients through essential services that improve economic stability and well-being. Your work will make a meaningful impact across programs focused on health, housing, social services, and more. Be part of a team creating real change in the Bronx community. RESPONSIBILITIES: Manage a full caseload for a diverse client population. Assist clients with the completion of applications for government entitlements and public benefits. Conduct intakes and assessment and enter in the database. Provide clients with internal and external referrals as needed. Perform client advocacy and follow-up services. Document client progress and all interactions with, or on behalf of clients in the database. Complete government benefits and other applications for clients. Participate in community outreach/ agency food pantry as scheduled. Perform additional duties as assigned by manager. QUALIFICATIONS: High school diploma, bachelor's degree preferred. Bilingual both verbal and written preferred. Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile, and copier equipment. Proficiency in virtual meeting platforms is preferred. One year experience preferred. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries, and follow-up. Manage a case load. Monitor and document client progress toward service plan goals. Document all interaction with, or on behalf of, clients. Maintain familiarity with program resources available on- and off-site. Provide community presentations as assigned by the Program Coordinator or Director. Coordinate client services with other social service, mental health, medical, employment, educational, childcare and other providers. Conduct regular case conferences with clients and service providers as required. Complete program reports on a monthly basis, or more frequently as required. Report to, and meet with, supervisor on a monthly basis. Conduct community outreach and other field work, as required. Perform additional duties as assigned. PHYSICAL REQUIREMENTS Ability to use a computer for prolonged periods. Ability to occasionally lift and/or move up to 10 pounds. Ability to stand, walk, or sit for long periods of time. Ability to bend and retrieve objects and/or documents. Ability to travel in the boroughs of New York City and its adjacent counties via public transportation. Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work. BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact *************************.

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. BronxWorks provides permanent supportive housing with an array of social services to more than 400 formerly chronically unhoused individuals and families throughout the Bronx. We strive to break the cycle of homelessness with personalized, wraparound support, empowering individuals and families to rebuild their lives with stability, dignity, and hope. BronxWorks is seeking one Program Specialist to join a diverse and enthusiastic team at Cooper Gardens, a multi building supportive housing program located in the Bronx, NY (walking distance to Arthur Avenue.) Cooper Gardens provides services and permanent housing to 95 formerly homeless households, consisting of both individuals and families with children. The ideal candidate is passionate about teamwork, has some experience in office and administrative support, and has an interest in working with the populations we serve. All interested applicants must complete the application on our agency website at ******************* RESPONSIBILITIES Provide direct services to clients, including intake, engagement, assessment, referral, service plan development, advocacy, counseling, exit summaries and follow-up. Conduct home visits and other field work, as required. Document all interactions with, or on behalf of, clients. Facilitate tenant meetings, activities and events. Create and maintain a system to track purchase orders, invoices, staff equipment, apartment inspections, etc. Order supplies and furniture for all program needs and coordinate deliveries. Provide general clerical support, including filing, faxing, word processing, typing, photocopying and sorting mail. Answer telephones, take messages and direct calls to appropriate parties. Complete program reports on a monthly basis or more frequently as required. Greet clients when they enter the office and manage flow of clients in office. Order, monitor and maintain records for emergency pantry, Metrocards, program spending card/petty cash, gift cards and other incentives. Manage Representative Payee activities which include but are not limited to, record keeping and managing transactions. Conduct field visits to other program sites or various locations to deliver or pick up items. Manage program needs for both Cooper Gardens offices when assigned by the Program Director. Manage and maintain all supplies and storage rooms in each Cooper Gardens program space. Report to, and meet with supervisor on a weekly basis. Attend all assigned staff meetings and training sessions. Assist with special projects as required. Perform additional duties as assigned. QUALIFICATIONS Associate's Degree or Some College. 1-2 years related experience. Proficiency in English required; proficiency in a second language strongly preferred. Proficiency in modem business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment. PHYSICAL REQUIREMENTS Strong writing and oral communication skills. Strong presentation skills and ability to represent the agency at functions and meetings. Ability to collect and analyze client demographics and outcome. Excellent organizational and teambuilding skills. Ability to use a computer for prolonged periods. Ability to occasionally lift and/or move up to 10 pounds. Ability to stand, walk, or sit for long periods of time. Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork. Ability to bend and retrieve objects and/or documents. Ability to travel in the boroughs of New York City and its adjacent counties via public transportation. Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work. BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact *************************.

Family Advocate - Bi-Lingual Mandarin/Cantonese Reports to: Program Director Status: Part Time Hours/Schedule: Monday - Friday Afternoons and Evenings up to 25 hours per week between 1:00pm and 7:00pm Salary Range: $25.00 per hour - $25.00 per hour A Family Enrichment Center (FEC) is a family-centered, place-based primary prevention approach, where all members of the community have access to and may benefit from both structured or spontaneous activities and events (called “offerings”) that strengthen family protective factors to increase child and family well‑being and promote stability. FEC offerings are available to everyone, regardless of current or past child welfare involvement. The goal of the Family Enrichment Center (FEC) is to enhance child and family well‑being by providing access and support to enable the strengthening of family protective factors inherent in its residents and community by building mutual community connections, capacity, and resilience. In partnership with FEC staff, families will drive the planning, development, and sustainable co‑ownership of the centers. Families who participate in the FEC programming will be encouraged to share their expertise by volunteering at the center and given meaningful opportunities to engage with neighbors and peers. The goal of the FEC is to strengthen families' protective factors and build community connections, capacity, and resilience. Position Summary The Family Advocate is responsible for contributing to the day‑to‑day operation of the FEC including building connections with other staff, residents, and community partners; co‑designing and delivering relevant programming and activities (offerings); providing advocacy and making referrals for participants; and creating a warm and inviting gathering place for families and individuals using the protective factors model to support community resilience. Responsibilities Coordinate meetings, provide support, and collaborate with a team of local parents, subject experts, and other residents to deliver monthly events and activities (offerings) held at the FEC. Foster a culture of respect built on the belief that families and communities possess the inherent strengths and knowledge needed to succeed given the right access to opportunities and support. Provide advocacy, outreach, and referrals to connect participants to service providers and other programs that have resources to offer. Engage groups of local community members of all ages and guide them through the co‑designed activities and programming of the FEC. Manage enrollment and attendance at offerings and events. Care for and attend to the physical space of the FEC program to ensure it is safe, welcoming, organized, and appealing to participants and community members. Handle inventory and ordering/purchasing responsibilities to keep the site running and ensure needed food and supplies are stocked for offerings. Effectively utilize tracking and reporting mechanisms and accurately enter data and run reports in the FEC website and other agency databases as needed to obtain program‑level data, compiling statistical or written reports for agency and external stakeholders. Manage the FEC website to communicate with and engage members. Use Appreciative Inquiry and other strength‑based tools to engage community members in co‑designing offerings. Create monthly calendars, website content, and other outreach tools to promote and document offerings. Participate and engage with the FEC team in learning collaboratives facilitated by ACS with other FEC teams from across the city. Other duties as assigned. Qualifications Minimum qualifications include a bachelor's degree and three (3) years of professional experience; or a high school diploma and five (5) years of professional experience in community-driven programs working directly with children, youth, and families. Reside in or near the FEC community, or reside close enough to arrive promptly, in the event of an emergency. Bi‑Lingual either /Mandarin &/or Cantonese is required. Strong interpersonal skills and the ability to warmly connect with and engage children, youth, and adults individually and in groups. Strong verbal and written communication skills. Familiar with the community and its assets and resources, such as other programs, services, supports, local civic groups, and community leaders. Experience in developing and running a group, a club, or coaching a team preferred. Experience caring for children (as a parent, guardian, relative, neighbor, or babysitter) preferred. Ability to perform multiple tasks effectively in a fast‑paced, challenging, and constantly changing environment. Must have a commitment to work from a trauma‑informed, strength‑based, youth and family development perspective. Must be able to work a flexible schedule including evenings and weekends, attending community events as needed. BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities. #J-18808-Ljbffr

A community service organization in New York seeks a Family Advocate who will support family engagement and provide advocacy within the Family Enrichment Center. This part-time role requires a bachelor's degree or extensive experience in community programs, along with bi-lingual skills in Mandarin and/or Cantonese. The ideal candidate will coordinate events, manage participant relationships, and foster connections to community resources. Flexible hours are necessary, including evenings and weekends. #J-18808-Ljbffr

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking Peer Specialist for our Renascent Place program in San Jose, CA. About the role: The Peer Specialist provides outreach, case management, or rehabilitative services. This position, along with team members will provide outreach, engage, house, and wrap around clinical services to participants. These participants will be identified through county data and other assessment processes as being the most frequent users of emergency services, criminal justice, and other homeless/county services in the County. Program participants will have Serious Mental Health Disorders, Substance Use Disorders, and/or Chronic Health Conditions. The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with Abode Services regularly recognizes employees' efforts, seeks employees' input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds. Our Benefits & Perks: $25.00-$27.50/ DOE 100% paid health, vision, and dental options 19 PTO days & 12 Holidays per year Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more 3% retirement match/contribution Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events Dynamic, mission-driven culture and supportive leadership. We support you in supporting others How You Make an Impact: Provide outreach and engagement to homeless adults to locate referred individuals. Locations include but are not limited to encampments, parks, shelters, treatment facilities, jail, court, etc. Help re-engage participants enrolled in the program who have lost contact with the team. Assist in interviewing and completing initial intakes with clients, gathering, and assembling related information, and maintaining appropriate records and files. Maintain thorough and concise case notes. Assist in linking participants with community treatment services for mental health, substance recovery, physical health care, financial assistance, educational and employment services, housing, advocacy, socialization activities, and other services. Assist participants with establishing goals and strategies for increasing self-sufficiency. Assist participants with accessing public benefits (i.e., General Assistance, Food Stamps, and SSI). Support participants as they navigate the criminal justice and court systems. Advocate for participants by interacting with judges, court mental health staff, public defenders, etc. Help participants develop a Wellness Recovery Action Plan. Provide support, role modeling, and coaching to participants in the program. Attend clinical, administrative, and case conferencing meetings as dictated by the program supervisor. Enter all data on time and correctly to support program evaluation and outcomes tracking. Ensure proper and timely documentation of services including written case notes using the BIRP formats and billing services to Medi-Cal. Assist the Program Manager, Clinical Supervisor, and other staff as needed. Other duties as assigned. How You Meet Qualifications: High school diploma or equivalent required. Personal life experiences with recovery from addiction, homelessness, and/or mental health recovery required. Six months of field experience working with people experiencing homelessness. Use of personal vehicle and proof of a valid and current California Driver's License and current insurance along with a clean DMV record required. COMPETENCIES: Excellent verbal & written communication, organizational, and time management skills. Strong analytical and problem-solving skills with meticulous attention to detail. Ability to work well independently and collaboratively with teams. Possess an understanding of and practice cultural sensitivity. Experience in building rapport and engaging in the most difficult to serve participants. Experience and ability to build supportive and respectful working relationships with individuals with disabilities and/or are experiencing homelessness that instills hope and promotes self-determination using a strengths-based approach. Sensitivity to and understanding of the special needs of the homeless. Proficiency in Microsoft Office programs, systems, and platforms. Ability to learn and use required mobile devices and business-related applications. High degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts. Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice. Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

National Community Renaissance (National CORE) is a nonprofit affordable housing developer, but our work is not about bricks and mortar, rather creating healthy communities that thrive and prosper for many generations to come. At National CORE, we support families and seniors by providing housing communities that are affordable, safe, and of the highest quality. We enhance neighborhood stability through long-term management and maintenance, as well as industry-leading services such as senior wellness, preschool and afterschool programs, and family financial training. National COREs Information Technology department is an ever exciting, dynamic environment. We are focused on empowering our customers through current technology, superior support, and proactive interactions. We are looking for an individual with strong communication skills anda strong technical background.A technician with a can do attitude and someone who is driven and wants to advance in the department is a must. This person will perform a variety of administrative tasks to maintain departmental service level agreements and interface closely with end-users and collaborate with other I.T. staff daily.They will require strong organizational traits as well as interpersonal and communications abilities.Candidate must be an analytical thinker as this position will involve problem resolution and process/policydevelopment.Overall customer-service orientation skills are a requirement. RESPONSIBILITIES * Phone Support: Provide first level phone support for inbound support calls to the Service Desk. This also includes remote support for desktops, laptops, mobile devices, printers, etc. * Incident Management: Documentallincidents, problems and requests in the company ticketing system and escalate as needed to service/product owner(s), as well as management. * Asset Management: Maintain inventory of all physical and digital assets owned by National CORE; including new hardware, software licenses, domain registration, etc. Make recommendations for the ordering of assets, as needed, to ensure timely deployments. * Troubleshooting: Identify problems in the environment and drive them to resolution; from making sure the workplace is clean to identifying recurring failures and notifying the appropriate service/product owner(s) to ensure root-cause resolution. * Communication: Be able to identify problems in the environment and communicate with peers and customers. Provide a level of discretion when it comes to sensitive data and communication such as confidential company information. * Customer Service Driven: Self-prioritization and timely resolution of incidents and requests to support our customers technology needs. Design, plan and conduct training on the use of systems and software best practices. Search for solutions to enhance workflows to drive automation and efficiency and present recommendations to management. * Project Management: Other project or administrative tasks as assigned by the Director of IT to ensure the overall success of the departments strategy and goals. This requires the ability to manage multiple tasks and resources to ensure timely completion of all assignments. * Attend company sponsored events that relate to the development of the team, which from time to time may include overnight stays at locations away from the employees home. * Ability to work flexible hours. Ability to travel is required. * Must possess a valid drivers license, current automobile insurance and reliable form of transportation.

National Community Renaissance (National CORE) is a nonprofit affordable housing developer, but our work is not about bricks and mortar, rather creating healthy communities that thrive and prosper for many generations to come. At National CORE, we support families and seniors by providing housing communities that are affordable, safe, and of the highest quality. We enhance neighborhood stability through long-term management and maintenance, as well as industry-leading services such as senior wellness, preschool and afterschool programs, and family financial training. National COREs Information Technology department is an ever exciting, dynamic environment. We are focused on empowering our customers through current technology, superior support, and proactive interactions. We are looking for an individual with strong communication skills anda strong technical background.A technician with a can do attitude and someone who is driven and wants to advance in the department is a must. This person will perform a variety of administrative tasks to maintain departmental service level agreements and interface closely with end-users and collaborate with other I.T. staff daily.They will require strong organizational traits as well as interpersonal and communications abilities.Candidate must be an analytical thinker as this position will involve problem resolution and process/policydevelopment.Overall customer-service orientation skills are a requirement. RESPONSIBILITIES Phone Support: Provide first level phone support for inbound support calls to the Service Desk. This also includes remote support for desktops, laptops, mobile devices, printers, etc. Incident Management: Documentallincidents, problems and requests in the company ticketing system and escalate as needed to service/product owner(s), as well as management. Asset Management: Maintain inventory of all physical and digital assets owned by National CORE; including new hardware, software licenses, domain registration, etc. Make recommendations for the ordering of assets, as needed, to ensure timely deployments. Troubleshooting: Identify problems in the environment and drive them to resolution; from making sure the workplace is clean to identifying recurring failures and notifying the appropriate service/product owner(s) to ensure root-cause resolution. Communication: Be able to identify problems in the environment and communicate with peers and customers. Provide a level of discretion when it comes to sensitive data and communication such as confidential company information. Customer Service Driven: Self-prioritization and timely resolution of incidents and requests to support our customers technology needs. Design, plan and conduct training on the use of systems and software best practices. Search for solutions to enhance workflows to drive automation and efficiency and present recommendations to management. Project Management: Other project or administrative tasks as assigned by the Director of IT to ensure the overall success of the departments strategy and goals. This requires the ability to manage multiple tasks and resources to ensure timely completion of all assignments. Attend company sponsored events that relate to the development of the team, which from time to time may include overnight stays at locations away from the employees home. Ability to work flexible hours. Ability to travel is required. Must possess a valid drivers license, current automobile insurance and reliable form of transportation. Qualifications SKILLS & EXPERIENCE Technical Proficiencies: Experience working in an ITsupportenvironment utilizing the latest tools and methodologies. This includes but not limited to tools and methodologies such as Active Directory, Exchange, Office 365, and ITIL processes. Basic network troubleshooting skills, including wired and wireless technologies with an understanding of TCP/IP, DNS and DHCP. Also, the ability to self-manage time, priorities, and daily workload with little supervision while being able to switch gears and work collaboratively on larger-scale projects or problems. Platform Agnostic: Knowledge in supporting and troubleshooting current Apple and Windows operating systems, all popular mobile platforms like iOS and Android, troubleshooting the current versions of Microsoft Office(Outlook, Word, Excel & PowerPoint), as well as prior experience with troubleshooting and supporting network infrastructure. Experience with Yardi Voyager 7 is a plus. Soft Skills: Excellent active-listening skills are required to understand our customers concerns and/or needs. Superior critical thinking and problem-solving abilities to work through technical issues. Outstanding verbal communication, presentation, and interpersonal skills with strong attention to detail are necessary to work collaboratively with the IT team, our customers, staff, and vendors. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Operate computer and office equipment. Standing, walking, sitting Exposure to various types of weather conditions Driving FLSA Non-Exempt

The San Diego Workforce Partnership is the leader for innovative workforce solutions in San Diego County. We fund and deliver job training programs that enable all job seekers to develop the skills and knowledge needed for in-demand careers. Our vision is that every business in our region has access to a skilled workforce, and every job seeker has access to meaningful employment. We seek to earn trust and inspire growth in every action we take. Position Summary Under the general supervision of the Program Manager, the Lead Program Specialist works closely with the Program Manager and the Director of Population Specific Programs to manage and support workforce development programming for participants in public assistance programs. The Lead Program Specialist is responsible for implementing public assistance and workforce development services, including recruiting eligible participants, completing enrollment procedures, providing career counseling, offering job search support, facilitating placements in both subsidized and non-subsidized employment, conducting job development activities, and coordinating access to childcare assistance and other financial resources. This role requires strong collaboration with governmental agencies and community partners serving shared participants, as well as close coordination with interdepartmental teams to execute agreements and compile program performance reports. The Lead Program Specialist is expected to exceed performance goals and foster continuous improvement in customer satisfaction Essential Functions Lead direct and highly supportive initiatives that support management. Meet with Program Supervisor weekly and report out on progress towards goals and program activities including participant referrals, enrollments, subsidized wage placements, timely data entry, customer satisfaction and other funder committed targets and performance. Responsible for fiduciary representation of the organization and its systems and operations. Entrusted responsibility of prioritizing and safeguarding the best interests and assets of the organization, its reputation, and its integrity. Develop program-specific Operations Issuances and Informational Issuances. Manage and coordinate workforce development team members in person and virtually utilizing various communications systems, and portals. Coordinate and facilitate training, technical assistance, and partnership meetings. Research and provide staff updates on Expanded Subsidized Employment, CalFresh Employment & Training, Workforce Investment and Opportunity Act, and other federal, state, and local legislation. Represent the Workforce Partnership at federal, state, local and other grant audits. Expedite strategic planning and continuous improvement of programmatic and intervention services. Regularly evaluate team effectiveness and workflow to improve service efficiency. Ensure compliance with workforce development policy and procedures, conducting monthly file reviews to ensure program compliance. Provide technical assistance and recommend process improvement of system designs. Enhance leadership capabilities, team coordination, and interpersonal effectiveness. Provide administrative support for the execution of accurate subsidized employment, On the Job Training and wage invoices Create and maintain reports on web-based dashboards such as CalJOBS, Salesforce and specialized county dashboards. Utilize a personalized and service-oriented approach to case management, ensuring responsiveness to client needs. Work closely with internal teams to ensure program operations are cohesive and efficient. Manage and monitor performance within budget, ensuring all spending goals are met appropriately. Identify creative ways to be cost-effective and streamline operations to maximize the use of resources. Perform other related duties as assigned. Fundamental Job Requirements Bachelor's degree in public administration, social services or related field or equivalent work experience. Three to five (3-5) years' experience in program coordination, workforce development, or case management. Three to five (3-5) years' experience supporting public assistance, case management, and program implementation. Minimum two years prior work experience with federal, state, or local workforce initiatives (e.g., WIOA programs). Displayed experience working with populations facing systemic barriers to employment. Grant and contract management experience including compliance and reporting. Ability to develop and deliver employment or training programs. Strong writing, verbal, and presentation skills. Entrepreneurial mindset and proven track record of taking initiative and delivering results. Ability to build effective relationships with teammates and partner organizations. Computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word, Excel and PowerPoint. Desired Requirements Master's degree in public administration, social services or related field. Knowledge of Social Security Benefits, County and State Employment Services. Knowledge of trauma informed program design. Administrative support and oversight of service agreements experience. Our Values Collaboration: Engaging in inclusive, respectful relationships among colleagues, customers and community that foster the achievement of shared goals. Excellence: Driving quality, innovation and measurable outcomes through a customer-centered focus and a high-performance culture. Stewardship: Strategic, efficient, effective use of resources to meet the evolving needs of our customers and community with the highest levels of integrity. Inclusion: Taking responsibility for creating a culture where everyone is welcomed, heard, valued and empowered to fully participate and reach their full potential. Equity: Prioritizing those who have been systemically denied opportunity through policies, priorities, practices, and behaviors that result in access to opportunity for ALL colleagues, customers, and communities. We Love to Take Care of Our Workforce Associates- We offer a great work environment, a culture that values individuality and inclusion, collaborative and innovative teams, and a competitive pay and benefits package. Our benefits include: PTO, PTO sell-back program, generous employer-paid benefits (platinum plans), company-paid learning and professional development program, pension plan and 457 retirement plan additional employee wellness. Compensation for this position ranges from $37.32-$54.65. In the spirit of pay transparency, we are excited to share the base salary range for this position. If you are hired at San Diego Workforce Partnership, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer generous benefits and retirement plans. At the Workforce Partnership, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, and the work that we do in the communities we serve. We are proud to be an equal opportunity workplace for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Auxiliary aids and services are available upon request to individuals with disabilities. San Diego Workforce Partnership is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law.

Our Mission and Vision are supported by a foundation of excellence SUMMARY/OBJECTIVE: Peer Support services are peer-delivered services with a rehabilitation and recovery focus. They are designed to promote skills for coping with and managing behavioral health symptoms while facilitating the utilization of natural resources and the enhancement of recovery-oriented principles (e.g. hope and self-efficacy, and community living skills). Peer support uses trauma-informed, non-clinical assistance to achieve long-term recovery from a behavioral health disorder. Activities included must be intended to achieve the identified goals or objectives as set forth in the individuals/families individualized service plan, which delineates specific goals that are flexibly tailored to the participant(s) and attempt to utilize community and natural supports. The intent of these activities is to assist individuals and/or their families in initiating recovery, maintaining recovery, and enhancing the quality of personal and family life in long-term recovery. Essential Functions (Job Duties) There are 6 categories of peer-support components. Any of the below services can be provided either individually or combined as the care/service plan indicates their need. They include: Advocacy: Assistance seeking and obtaining benefits and entitlements, food, shelter, permanent housing. Assisting recipients in participating in shared decision making. Use Peer Bridgers to assist with linkages to and systems navigation within behavioral health and allied human services systems to access appropriate care. Benefits advisement and planning. Development of psychiatric advance directives (PAD). Assistance advocating for self-directed services. Outreach and Engagement: Companionship and modeling of recovery lifestyle, including participation in recovery activities that might be beyond the scope of treatment providers (e.g., coffee/tea at a coffee shop, attending a court date, attending an appointment, attending or participating in a recovery celebration event or wellness activity). Raising the awareness of existing services, pathways to recovery and helping a person to remove barriers that exist for access to them. Interim visits with individuals and/or their families after discharge from Hospital Emergency Rooms, Detox Units or Inpatient Psychiatric Units to facilitate community tenure and increased readiness while waiting for the first post-discharge visit with a community based mental health provider, treatment provider or appropriate system of care. “Outreach” is a face-to-face service with a patient and/or their family provided by clinical staff or a peer advocate for the purpose of increasing motivation to participate in clinically indicated treatment for chemical dependence. Individuals and/or families identified for this intervention must be current patients who have failed to appear for sessions at the program and are judged to be at risk for prematurely discontinuing treatment or persons transitioning from another Office-certified program. Self-help Tools: Assist selecting and utilizing self-directed recovery tools such as Relapse Prevention Planning. Assist selecting and utilizing the things that bring a sense of passion, purpose and meaning into his/her life and coaching the person as they identify barriers to engaging in these activities. Assist individuals to help connect to natural supports that enhance the quality and security of life Connecting individuals to “warm lines.” Connections to self-help groups in the community. Peer Recovery Supports and Peer Counseling: Recovery education and counseling for individuals and their family members. One to one peer support. Person centered goal planning that incorporates life areas such as community connectedness, physical wellness, spirituality, employment, self-help. Assisting with skills development that guides people towards a more independent life. Individuals in continuing care may receive counseling or peer services once per month. Learning and practicing new skills. Helping peers self-monitor their progress. Modeling effective coping skills. Transitional Supports: Bridging from jail or prison to an individual's/family's home (note: that peer supports while in Jail are not Medicaid reimbursable). Bridging from institutions (e.g. inpatient or residential facilities) to an individual's/family's home (note: that peer supports while in an institution are not Medicaid reimbursable). Bridging from general hospitals to an individual's/family's home. Bridging from an individual's/family's home to the community. Arrangements for appropriate services (appointment dates, contact names, and numbers, etc.) are discussed and made with the individual/family, their significant others and/or family prior to the planned discharge date. Documentation of this information will be included in the individual's/family's case record. Where an individual and/or family is going from a bedded service to another service, a warm hand-off or peer service is considered where possible. Pre-crisis and Crisis Support Services: Providing companionship when an individual or family in an emergency room or crisis unit or preparing to be admitted to detox, residential or other service to provide non-clinical support. Providing peer support in the individual's/family's home or in the community to support them before a crisis or relapse. Developing crisis diversion plans or relapse prevention plans. Qualifications Competencies Communication Organization Crisis Management/Composure Time Management Confidentiality Ethical Conduct Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position Type/Expected Hours of Work This is a part-time/full-time position. Workweek schedule: Schedule determined by supervisor to meet location/departmental needs. Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur. Travel Frequent. Area of coverage: North Country Region. Required Education and Experience High school diploma or equivalent. “Lived” / relevant experience. Clean driving record for 3 years is required. Must maintain certification requirements Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employment at Citizen Advocates is “at will”. You are free to resign at any time and for any reason sufficient to you, just as Citizen Advocates is free to terminate your employment at any time and for any reason. We do not guarantee continued or permanent employment.

Job Description The San Diego Workforce Partnership is the leader for innovative workforce solutions in San Diego County. We fund and deliver job training programs that enable all job seekers to develop the skills and knowledge needed for in-demand careers. Our vision is that every business in our region has access to a skilled workforce, and every job seeker has access to meaningful employment. We seek to earn trust and inspire growth in every action we take. Position Summary Under the direction of the Programs Manager, the Program Specialist will contribute to the development, implementation, and maintenance of program service and special initiatives. This includes both private and publicly funded programs, such as those under the Workforce Investment & Opportunity Act (WIOA). The role focuses on aligning SDWP programs with the goal to improve employment, training, and supportive services. The Program Specialist will collaborate internal partners, with industry partners, labor organizations, training providers, academic institutions, and community organizations to meet workforce development needs. They will ensure programs align with industry demands, fostering a competitive workforce for the County and City of San Diego. This individual largely functions autonomously and supports Workforce Partnership with the implementation of assigned training programs. Working hours vary based on the needs and availability of clients, which includes some nights and weekends as needed. Essential Functions Support the implementation, oversight and management of programmatic services and special initiatives ensuring they align with organizational goals and KPIs. Serve as a key focal point to coordinate and manage workforce development related programs with excellent project management skills. Assist in the establishment and/or maintenance of contractual oversight and relationships. Ensure the completion of enrollment documentation, meet program compliance guidelines, facilitate employment placements, make appropriate community referrals, schedule trainings and information sessions, and conduct participant evaluations. Serve as a point of contact for programs to assess individual needs, provide necessary supportive services, prepare and review program performance reports, participant activity and spending goals are met. Implement evidence-based programming such as Individual Placement Service (IPS) and performance-based contracting, integrating principles into program development. Develop and maintain collaborative relationships with stakeholders in the public, private, and nonprofit sectors to support programmatic services and support client needs. Collaborate with interdepartmental team members to ensure team-based approach to meet program delivery with integrity and focused on client needs, ensuring the timely delivery of jobseeker support, career, and placement services. Represent the organization's fiduciary interests, managing systems and operations with financial integrity. Ensure compliance with SDWP policies and procedures, overseeing the team's understanding and implementation of relevant Operational Issuances. Identify and address challenges that program participants may face, providing support to help them successfully engage in services and opportunities. Provide career coaching to clients, communicating open opportunities, leading outreach and recruitment efforts, forming partnerships with community-based organizations, and supporting regular communication to relevant stakeholders. As needed, work with funded Subrecipients to provide technical assistance in the development of the client-centric career training, and placement opportunities. Prepare and present programs verbally or through written and/or graphic materials to a variety of groups including stakeholders, Workforce Partnership partners and community groups as required. Collaborate with department management to create systems to measure, understand, and improve program performance, efficiency, quality and continuously improve programmatic processes of contracted activities and services. Prepare accurate programmatic reports, progress summaries, and detailed implementation plans to achieve successful outcomes. Conduct a collaborative, empathetic, client-centered approach to program and training design. Enhance employer relationships and partnerships to benefit participants, conducting program oversight, provide training, facilitate workshops, provide individualized services, and/or conduct outreach activities. Manage operational continuity resources and interdepartmental services, strategic execution implementation, and management of specialized services. Perform other related duties as assigned. Fundamental Job Requirements Bachelor's degree in public administration, business administration or a closely related field. Two to four (2-4) years' direct service non-profit or government work related experience. Strategic and operational planning, decision making and execution of programs. Display knowledge of State and Federal laws and regulations related to workforce development training programs funding. Excellent attention to detail and creative problem-solving skills. Excellent organizational and proficient communication skills. Proven ability to maintain confidentiality and handle sensitive situations with solid judgment. Ability to analyze data, research relevant trends to support program implementation, documentation and delivery. Excellent computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word, Excel and PowerPoint. Desired Requirements Master's degree in public administration, business administration or a related field. Three to five (3-5) years non-profit workforce and economic development work experience. Organizational Knowledge. Excellence in leadership, team dynamics and interpersonal skills. Our Values Collaboration: Engaging in inclusive, respectful relationships among colleagues, customers and community that foster the achievement of shared goals. Excellence: Driving quality, innovation and measurable outcomes through a customer-centered focus and a high-performance culture. Stewardship: Strategic, efficient, effective use of resources to meet the evolving needs of our customers and community with the highest levels of integrity. Inclusion: Taking responsibility for creating a culture where everyone is welcomed, heard, valued and empowered to fully participate and reach their full potential. Equity: Prioritizing those who have been systemically denied opportunity through policies, priorities, practices, and behaviors that result in access to opportunity for ALL colleagues, customers, and communities. We Love to Take Care of Our Workforce Associates- We offer a great work environment, a culture that values individuality and inclusion, collaborative and innovative teams, and a competitive pay and benefits package. Our benefits include PTO, PTO sell-back program, generous employer-paid benefits (platinum plans), company-paid learning and professional development program, pension plan and 457 retirement plan additional employee wellness. Compensation for this position ranges from $31.36-$43.98. In the spirit of pay transparency, we are excited to share the base salary range for this position. If you are hired at San Diego Workforce Partnership, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer generous benefits and retirement plans. At the Workforce Partnership, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, and the work that we do in the communities we serve. We are proud to be an equal opportunity workplace for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Auxiliary aids and services are available upon request to individuals with disabilities. San Diego Workforce Partnership is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law.

The San Diego Workforce Partnership is the leader for innovative workforce solutions in San Diego County. We fund and deliver job training programs that enable all job seekers to develop the skills and knowledge needed for in-demand careers. Our vision is that every business in our region has access to a skilled workforce, and every job seeker has access to meaningful employment. We seek to earn trust and inspire growth in every action we take. Position Summary Under the direction of the Programs Manager, the Program Specialist will contribute to the development, implementation, and maintenance of program service and special initiatives. This includes both private and publicly funded programs, such as those under the Workforce Investment & Opportunity Act (WIOA). The role focuses on aligning SDWP programs with the goal to improve employment, training, and supportive services. The Program Specialist will collaborate internal partners, with industry partners, labor organizations, training providers, academic institutions, and community organizations to meet workforce development needs. They will ensure programs align with industry demands, fostering a competitive workforce for the County and City of San Diego. This individual largely functions autonomously and supports Workforce Partnership with the implementation of assigned training programs. Working hours vary based on the needs and availability of clients, which includes some nights and weekends as needed. Essential Functions Support the implementation, oversight and management of programmatic services and special initiatives ensuring they align with organizational goals and KPIs. Serve as a key focal point to coordinate and manage workforce development related programs with excellent project management skills. Assist in the establishment and/or maintenance of contractual oversight and relationships. Ensure the completion of enrollment documentation, meet program compliance guidelines, facilitate employment placements, make appropriate community referrals, schedule trainings and information sessions, and conduct participant evaluations. Serve as a point of contact for programs to assess individual needs, provide necessary supportive services, prepare and review program performance reports, participant activity and spending goals are met. Implement evidence-based programming such as Individual Placement Service (IPS) and performance-based contracting, integrating principles into program development. Develop and maintain collaborative relationships with stakeholders in the public, private, and nonprofit sectors to support programmatic services and support client needs. Collaborate with interdepartmental team members to ensure team-based approach to meet program delivery with integrity and focused on client needs, ensuring the timely delivery of jobseeker support, career, and placement services. Represent the organization's fiduciary interests, managing systems and operations with financial integrity. Ensure compliance with SDWP policies and procedures, overseeing the team's understanding and implementation of relevant Operational Issuances. Identify and address challenges that program participants may face, providing support to help them successfully engage in services and opportunities. Provide career coaching to clients, communicating open opportunities, leading outreach and recruitment efforts, forming partnerships with community-based organizations, and supporting regular communication to relevant stakeholders. As needed, work with funded Subrecipients to provide technical assistance in the development of the client-centric career training, and placement opportunities. Prepare and present programs verbally or through written and/or graphic materials to a variety of groups including stakeholders, Workforce Partnership partners and community groups as required. Collaborate with department management to create systems to measure, understand, and improve program performance, efficiency, quality and continuously improve programmatic processes of contracted activities and services. Prepare accurate programmatic reports, progress summaries, and detailed implementation plans to achieve successful outcomes. Conduct a collaborative, empathetic, client-centered approach to program and training design. Enhance employer relationships and partnerships to benefit participants, conducting program oversight, provide training, facilitate workshops, provide individualized services, and/or conduct outreach activities. Manage operational continuity resources and interdepartmental services, strategic execution implementation, and management of specialized services. Perform other related duties as assigned. Fundamental Job Requirements Bachelor's degree in public administration, business administration or a closely related field. Two to four (2-4) years' direct service non-profit or government work related experience. Strategic and operational planning, decision making and execution of programs. Display knowledge of State and Federal laws and regulations related to workforce development training programs funding. Excellent attention to detail and creative problem-solving skills. Excellent organizational and proficient communication skills. Proven ability to maintain confidentiality and handle sensitive situations with solid judgment. Ability to analyze data, research relevant trends to support program implementation, documentation and delivery. Excellent computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word, Excel and PowerPoint. Desired Requirements Master's degree in public administration, business administration or a related field. Three to five (3-5) years non-profit workforce and economic development work experience. Organizational Knowledge. Excellence in leadership, team dynamics and interpersonal skills. Our Values Collaboration: Engaging in inclusive, respectful relationships among colleagues, customers and community that foster the achievement of shared goals. Excellence: Driving quality, innovation and measurable outcomes through a customer-centered focus and a high-performance culture. Stewardship: Strategic, efficient, effective use of resources to meet the evolving needs of our customers and community with the highest levels of integrity. Inclusion: Taking responsibility for creating a culture where everyone is welcomed, heard, valued and empowered to fully participate and reach their full potential. Equity: Prioritizing those who have been systemically denied opportunity through policies, priorities, practices, and behaviors that result in access to opportunity for ALL colleagues, customers, and communities. We Love to Take Care of Our Workforce Associates- We offer a great work environment, a culture that values individuality and inclusion, collaborative and innovative teams, and a competitive pay and benefits package. Our benefits include PTO, PTO sell-back program, generous employer-paid benefits (platinum plans), company-paid learning and professional development program, pension plan and 457 retirement plan additional employee wellness. Compensation for this position ranges from $31.36-$43.98. In the spirit of pay transparency, we are excited to share the base salary range for this position. If you are hired at San Diego Workforce Partnership, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer generous benefits and retirement plans. At the Workforce Partnership, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, and the work that we do in the communities we serve. We are proud to be an equal opportunity workplace for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Auxiliary aids and services are available upon request to individuals with disabilities. San Diego Workforce Partnership is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law.

Our Mission and Vision are supported by a foundation of excellence SUMMARY/OBJECTIVE: Peer Support services are peer-delivered services with a rehabilitation and recovery focus. They are designed to promote skills for coping with and managing behavioral health symptoms while facilitating the utilization of natural resources and the enhancement of recovery-oriented principles (e.g. hope and self-efficacy, and community living skills). Peer support uses trauma-informed, non-clinical assistance to achieve long-term recovery from a behavioral health disorder. Activities included must be intended to achieve the identified goals or objectives as set forth in the individuals/families individualized service plan, which delineates specific goals that are flexibly tailored to the participant(s) and attempt to utilize community and natural supports. The intent of these activities is to assist individuals and/or their families in initiating recovery, maintaining recovery, and enhancing the quality of personal and family life in long-term recovery. Essential Functions (Job Duties) There are 6 categories of peer-support components. Any of the below services can be provided either individually or combined as the care/service plan indicates their need. They include: Advocacy: Assistance seeking and obtaining benefits and entitlements, food, shelter, permanent housing. Assisting recipients in participating in shared decision making. Use Peer Bridgers to assist with linkages to and systems navigation within behavioral health and allied human services systems to access appropriate care. Benefits advisement and planning. Development of psychiatric advance directives (PAD). Assistance advocating for self-directed services. Outreach and Engagement: Companionship and modeling of recovery lifestyle, including participation in recovery activities that might be beyond the scope of treatment providers (e.g., coffee/tea at a coffee shop, attending a court date, attending an appointment, attending or participating in a recovery celebration event or wellness activity). Raising the awareness of existing services, pathways to recovery and helping a person to remove barriers that exist for access to them. Interim visits with individuals and/or their families after discharge from Hospital Emergency Rooms, Detox Units or Inpatient Psychiatric Units to facilitate community tenure and increased readiness while waiting for the first post-discharge visit with a community based mental health provider, treatment provider or appropriate system of care. Outreach is a face-to-face service with a patient and/or their family provided by clinical staff or a peer advocate for the purpose of increasing motivation to participate in clinically indicated treatment for chemical dependence. Individuals and/or families identified for this intervention must be current patients who have failed to appear for sessions at the program and are judged to be at risk for prematurely discontinuing treatment or persons transitioning from another Office-certified program. Self-help Tools: Assist selecting and utilizing self-directed recovery tools such as Relapse Prevention Planning. Assist selecting and utilizing the things that bring a sense of passion, purpose and meaning into his/her life and coaching the person as they identify barriers to engaging in these activities. Assist individuals to help connect to natural supports that enhance the quality and security of life Connecting individuals to warm lines. Connections to self-help groups in the community. Peer Recovery Supports and Peer Counseling: Recovery education and counseling for individuals and their family members. One to one peer support. Person centered goal planning that incorporates life areas such as community connectedness, physical wellness, spirituality, employment, self-help. Assisting with skills development that guides people towards a more independent life. Individuals in continuing care may receive counseling or peer services once per month. Learning and practicing new skills. Helping peers self-monitor their progress. Modeling effective coping skills. Transitional Supports: Bridging from jail or prison to an individual's/family's home (note: that peer supports while in Jail are not Medicaid reimbursable). Bridging from institutions (e.g. inpatient or residential facilities) to an individual's/family's home (note: that peer supports while in an institution are not Medicaid reimbursable). Bridging from general hospitals to an individual's/family's home. Bridging from an individual's/family's home to the community. Arrangements for appropriate services (appointment dates, contact names, and numbers, etc.) are discussed and made with the individual/family, their significant others and/or family prior to the planned discharge date. Documentation of this information will be included in the individual's/family's case record. Where an individual and/or family is going from a bedded service to another service, a warm hand-off or peer service is considered where possible. Pre-crisis and Crisis Support Services: Providing companionship when an individual or family in an emergency room or crisis unit or preparing to be admitted to detox, residential or other service to provide non-clinical support. Providing peer support in the individual's/family's home or in the community to support them before a crisis or relapse. Developing crisis diversion plans or relapse prevention plans. Qualifications Competencies Communication Organization Crisis Management/Composure Time Management Confidentiality Ethical Conduct Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position Type/Expected Hours of Work This is a part-time/full-time position. Workweek schedule: Schedule determined by supervisor to meet location/departmental needs. Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur. Travel Frequent. Area of coverage: North Country Region. Required Education and Experience High school diploma or equivalent. Lived / relevant experience. Clean driving record for 3 years is required. Must maintain certification requirements Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employment at Citizen Advocates is at will. You are free to resign at any time and for any reason sufficient to you, just as Citizen Advocates is free to terminate your employment at any time and for any reason. We do not guarantee continued or permanent employment.

Our Mission and Vision are supported by a foundation of excellence SUMMARY/OBJECTIVE: Peer Support services are peer-delivered services with a rehabilitation and recovery focus. They are designed to promote skills for coping with and managing behavioral health symptoms while facilitating the utilization of natural resources and the enhancement of recovery-oriented principles (e.g. hope and self-efficacy, and community living skills). Peer support uses trauma-informed, non-clinical assistance to achieve long-term recovery from a behavioral health disorder. Activities included must be intended to achieve the identified goals or objectives as set forth in the individuals/families individualized service plan, which delineates specific goals that are flexibly tailored to the participant(s) and attempt to utilize community and natural supports. The intent of these activities is to assist individuals and/or their families in initiating recovery, maintaining recovery, and enhancing the quality of personal and family life in long-term recovery. Essential Functions (Job Duties) There are 6 categories of peer-support components. Any of the below services can be provided either individually or combined as the care/service plan indicates their need. They include: Advocacy: Assistance seeking and obtaining benefits and entitlements, food, shelter, permanent housing. Assisting recipients in participating in shared decision making. Use Peer Bridgers to assist with linkages to and systems navigation within behavioral health and allied human services systems to access appropriate care. Benefits advisement and planning. Development of psychiatric advance directives (PAD). Assistance advocating for self-directed services. Outreach and Engagement: Companionship and modeling of recovery lifestyle, including participation in recovery activities that might be beyond the scope of treatment providers (e.g., coffee/tea at a coffee shop, attending a court date, attending an appointment, attending or participating in a recovery celebration event or wellness activity). Raising the awareness of existing services, pathways to recovery and helping a person to remove barriers that exist for access to them. Interim visits with individuals and/or their families after discharge from Hospital Emergency Rooms, Detox Units or Inpatient Psychiatric Units to facilitate community tenure and increased readiness while waiting for the first post-discharge visit with a community based mental health provider, treatment provider or appropriate system of care. Outreach is a face-to-face service with a patient and/or their family provided by clinical staff or a peer advocate for the purpose of increasing motivation to participate in clinically indicated treatment for chemical dependence. Individuals and/or families identified for this intervention must be current patients who have failed to appear for sessions at the program and are judged to be at risk for prematurely discontinuing treatment or persons transitioning from another Office-certified program. Self-help Tools: Assist selecting and utilizing self-directed recovery tools such as Relapse Prevention Planning. Assist selecting and utilizing the things that bring a sense of passion, purpose and meaning into his/her life and coaching the person as they identify barriers to engaging in these activities. Assist individuals to help connect to natural supports that enhance the quality and security of life Connecting individuals to warm lines. Connections to self-help groups in the community. Peer Recovery Supports and Peer Counseling: Recovery education and counseling for individuals and their family members. One to one peer support. Person centered goal planning that incorporates life areas such as community connectedness, physical wellness, spirituality, employment, self-help. Assisting with skills development that guides people towards a more independent life. Individuals in continuing care may receive counseling or peer services once per month. Learning and practicing new skills. Helping peers self-monitor their progress. Modeling effective coping skills. Transitional Supports: Bridging from jail or prison to an individual's/family's home (note: that peer supports while in Jail are not Medicaid reimbursable). Bridging from institutions (e.g. inpatient or residential facilities) to an individual's/family's home (note: that peer supports while in an institution are not Medicaid reimbursable). Bridging from general hospitals to an individual's/family's home. Bridging from an individual's/family's home to the community. Arrangements for appropriate services (appointment dates, contact names, and numbers, etc.) are discussed and made with the individual/family, their significant others and/or family prior to the planned discharge date. Documentation of this information will be included in the individual's/family's case record. Where an individual and/or family is going from a bedded service to another service, a warm hand-off or peer service is considered where possible. Pre-crisis and Crisis Support Services: Providing companionship when an individual or family in an emergency room or crisis unit or preparing to be admitted to detox, residential or other service to provide non-clinical support. Providing peer support in the individual's/family's home or in the community to support them before a crisis or relapse. Developing crisis diversion plans or relapse prevention plans. Qualifications Competencies Communication Organization Crisis Management/Composure Time Management Confidentiality Ethical Conduct Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position Type/Expected Hours of Work This is a part-time/full-time position. Workweek schedule: Schedule determined by supervisor to meet location/departmental needs. Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur. Travel Frequent. Area of coverage: North Country Region. Required Education and Experience High school diploma or equivalent. Lived / relevant experience. Clean driving record for 3 years is required. Must maintain certification requirements Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employment at Citizen Advocates is at will. You are free to resign at any time and for any reason sufficient to you, just as Citizen Advocates is free to terminate your employment at any time and for any reason. We do not guarantee continued or permanent employment.

The Peer Support Specialist embraces CII's North Star and utilizes a whole-family approach, ensuring that all program participants have access to comprehensive, high-quality services and support to reach their full potential. Provides direct services by utilizing their own life experiences to support, engage, and motivate caregivers, children, youth, and non-minor dependents connected to the child welfare and juvenile justice systems. This position shall reflect the cultural, ethnic, and demographic population served by the program. DUTIESSUMMARY The Peer Support Specialist embraces CII's North Star and utilizes a whole-family approach, ensuring that all program participants have access to comprehensive, high-quality services and support to reach their full potential. Provides direct services by utilizing their own life experiences to support, engage, and motivate caregivers, children, youth, and non-minor dependents connected to the child welfare and juvenile justice systems. This position shall reflect the cultural, ethnic, and demographic population served by the program. ESSENTIAL DUTIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mentors and supports caregivers, children, youth, and non-minor dependents who have former or current experience in the child welfare and/or juvenile justice systems. Meets regularly with caregivers, children, youth, and non-minor dependents virtually, in person, and through text/email communications. Maintains appropriate case notes and other records and prepares periodic reports as required. Ensures participant records are audit ready. Meets and/or exceeds client service delivery goals. Participates as a member of a multi-disciplinary team and ensures coordination of care. Provides insight into the child welfare and juvenile justice systems, sharing personal experiences, and assistance throughout services. Supports the oversight of the youth commission and works directly with youth in driving programming. Identifies, refers, and connects children, youth, and non-minor dependents to leadership development and social support opportunities. Provides additional hands-on coaching and support to youth in meeting their goals. Models and encourages direct, professional communication with her peers and outside providers. Actively engages in outreach and engagement efforts to increase youth participation in services and elicit ongoing feedback to improve services. Participates in regular clinical supervision. Participates in Continuous Quality Improvement process for the division. Participates in integrated case conferences and team meetings to monitor individual needs and services plans to ensure effective quality clinical service delivery in alignment with CII's whole-family approach to services. ADDITIONAL DUTIES Other duties and special projects as assigned. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONSEDUCATION & EXPERIENCE High school diploma or general education degree (GED) preferred. Requires an individual with personal experience connected to the child welfare and/or juvenile justice systems. OTHER QUALIFICATIONS Valid driver's license and state-required auto insurance. Required to travel to sites (25% to 50% of the time) Bilingual Spanish / English preferred. Ability to handle confidential information. Maintains patient privacy, including protecting the confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities. Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities. Sensitivity to service population's cultural and socioeconomic characteristics. Excellent verbal and written communication skills. Punctual and dependable attendance. CERTIFICATES, LICENSES, REGISTRATIONS None required. COMPUTER SKILLS Must have working knowledge of computer programs in a Windows environment. VISION REQUIREMENTS No special vision requirements. REQUIRED TRAINING New Hire Orientation Mandated Reporter 40 hours of adoption-specific training Safely Surrendered Babies About Us Children's Institute (CII) believes that all children and families have boundless potential to achieve emotional well-being and educational success, which build pathways to economic mobility and lifelong health. Using a whole family, two-generation approach, CII offers education, counseling services, parenting support, convening spaces and enrichment programs in the community, at our early education centers, K-12 schools, and neighborhood hubs. Our employees value passion, partnership, innovation and equity. If meaningful work and a vibrant culture are important to you, you're in the right place. Join our team and change the world! Commitment to DEI CII promotes and fosters equity and inclusion in our workplace and in our communities. We strive to embed these values in our agency-wide decisions and our talent practices so that we create equal opportunities for everyone. COMPENSATION: $21.32 USD - $25.59 USD In accordance with California law, the expected pay range for this position is included in this posting. The actual compensation will be determined based on factors permitted by law. New hires will be offered a salary at the starting point of the range to maintain internal inequity and allow opportunity for future salary growth. CII salaries are determined based on comprehensive internal and external market analysis, as well as the skills, education, and experience relevant to each position. BENEFITS: Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year Excellent medical, dental, and vision insurance for eligible employees and qualified dependents 403b Retirement Plan with employer contribution for eligible employees Up to $4,500 in tuition reimbursement per calendar year Eligible for the Public Service Loan Forgiveness program Flexible Spending Account (FSA) & Health Savings Account (HSA) Employer paid Life and AD&D Insurance Voluntary Supplemental Insurance Opportunity for growth & advancement Professional development & continued training Team building & bonding through company sponsored events & activities CONTINGENCIES: Influenza immunization or declination COVID-19, MMR and Tdap immunizations Education verification Reference check Background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services Drug and alcohol screening Tuberculosis screening

General Information Press space or enter keys to toggle section visibility Onsite or Remote Fully On-Site Work Schedule Monday - Friday 8am-5pm Posted Date 01/14/2026 Salary Range: $40.13 - 85.92 Hourly Employment Type 2 - Staff: Career Duration indefinite Job # 28286 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility Provide executive-level administrative support to the Executive Director of Operative Services and Director of Perioperative Business Operations. Responsibilities include managing complex calendars, scheduling, and organizing meetings, project management, composing correspondence, procurement, and payment support, and serving as a liaison for the Operative Services leadership team. Other duties include monitoring Human Resource competencies, providing conference room oversight, arranging travel plans, and assisting with miscellaneous projects. This position requires a high level of independent decision-making, professionalism, ability to work effectively with multidisciplinary team members, and handling sensitive issues. The incumbent should demonstrate skill in setting priorities to complete work in a timely manner with changes in workload, assignments, deadlines, and other competing demands with frequent and often urgent interruptions and with varying priorities. Position requires minimal supervision. Job Qualifications Press space or enter keys to toggle section visibility * Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook). * Working knowledge of EMPAC, BruinBuy, Express and Connexxus. * Ability to set up, use and troubleshoot office equipment (copier, fax, printers, scanner, etc.), computers and projectors. * Ability to use Internet as a tool for research and communication. * Knowledge of University structure and policies sufficient to serve as a resource for questions, referrals, and documentation. * Excellent communication skills, both written and verbal. Ability to prepare and edit grammatically correct business correspondence. * Ability to handle sensitive and difficult situations in a professional and responsive manner; ability to exercise own judgment. * Ability to interact effectively with individuals and organizations at all levels, establish and maintain good working relationships. * Ability to develop priorities, meet deadlines despite interruptions, and perform multiple complex assignments. * Ability to work independently on assignments with minimal supervision. * Ability to analyze and make suggestions for improvement. * Ability to coordinate complex calendars. * Ability to recognize problems and pro-actively resolve them, as well as correct past errors. * Writing and editing skills to prepare grammatically correct documents such as instructions, procedures and reports. Ability to work with a high level of accuracy and meticulous attention to detail. Degree: Bachelors Strongly preferred; MHA Strongly preferred

Provide executive-level administrative support to the Executive Director of Operative Services and Director of Perioperative Business Operations. Responsibilities include managing complex calendars, scheduling, and organizing meetings, project management, composing correspondence, procurement, and payment support, and serving as a liaison for the Operative Services leadership team. Other duties include monitoring Human Resource competencies, providing conference room oversight, arranging travel plans, and assisting with miscellaneous projects. This position requires a high level of independent decision-making, professionalism, ability to work effectively with multidisciplinary team members, and handling sensitive issues. The incumbent should demonstrate skill in setting priorities to complete work in a timely manner with changes in workload, assignments, deadlines, and other competing demands with frequent and often urgent interruptions and with varying priorities. Position requires minimal supervision. Qualifications * Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook). * Working knowledge of EMPAC, BruinBuy, Express and Connexxus. * Ability to set up, use and troubleshoot office equipment (copier, fax, printers, scanner, etc.), computers and projectors. * Ability to use Internet as a tool for research and communication. * Knowledge of University structure and policies sufficient to serve as a resource for questions, referrals, and documentation. * Excellent communication skills, both written and verbal. Ability to prepare and edit grammatically correct business correspondence. * Ability to handle sensitive and difficult situations in a professional and responsive manner; ability to exercise own judgment. * Ability to interact effectively with individuals and organizations at all levels, establish and maintain good working relationships. * Ability to develop priorities, meet deadlines despite interruptions, and perform multiple complex assignments. * Ability to work independently on assignments with minimal supervision. * Ability to analyze and make suggestions for improvement. * Ability to coordinate complex calendars. * Ability to recognize problems and pro-actively resolve them, as well as correct past errors. * Writing and editing skills to prepare grammatically correct documents such as instructions, procedures and reports. Ability to work with a high level of accuracy and meticulous attention to detail. Degree: Bachelors Strongly preferred; MHA Strongly preferred UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

Description The Support Services Specialist is responsible for providing guidance and assistance for clients and volunteers of Harlem United's Drop-In Program shower services in the Integrated Harm Reduction department. They will oversee the flow of people through the shower area, engage with shower guests, and report on the daily operations to the Program Director, Support Services. The Support Services Specialist works closely with staff of the department to ensure clients are engaged through the lens of harm reduction and with a trauma-informed approach. Currently, this position operates out of our Drop-In Center in Harlem, as well as providing shower services at a community partner location in Ridgewood, Queens one day per week. Locations in the future may adjust with program changes. Essential Job Functions The following duties are mandatory requirements of the job: Operations Set up shower area and welcome area at the beginning of service and break down at the end of the day. Ensure cleanliness of shower area and other areas used by the program prior to program start, throughout the day, and at the close of service delivery. Ensure shower stalls are prepared and sanitized before each shower guest. Maintain and track inventory of essential service items, such as cleaning products and equipment. Client Engagement and Reporting Work with drop-in staff to ensure clients are signed in according to distribute toiletries and clothing items, etc. Explain procedures and expectations of shower program to clients, ensuring that they are following established guidelines and using shower area safely. Engage with clients receiving services, assisting them with referrals to additional services as needed. Work with other staff in following safety and de-escalation protocols in working with clients. Track shower services and client engagement using data tracking process created by Program Director, ensure documentation is up to date and accurate. Enter service delivery details into online client tracking systems and/or funder databases as required by program. Assist Program Director with overall program reporting to ensure compliance with funder and executive management requirements. Engagement with Peers and Volunteers Orient new volunteers, explain procedures, model appropriate interaction with guests. Oversee assigned peers and volunteers, providing support and direction to ensure that they are guided by program policies and procedures. Other Responsibilities The following duties are to be performed as assigned by the supervisor: Attend data driven and clinical supervision, as well as departmental, divisional and staff meetings. Participate in internal and external trainings as assigned by manager and clinical director, as well as required by Human Resources. Other duties as assigned. Education and Certification This position requires a high school diploma and two years' experience in services for individuals experiencing unstable housing or with people who use drugs. Candidate should be familiar with housing services, substance use services, and social services agencies within New York City. Valid New York State driver's license preferred. Special Skills and Knowledge Excellent interpersonal skills, including clear communication with clients and colleagues Effectiveness in prioritizing tasks, delegating them where appropriate Able to provide culturally competent services and demonstrate respect for the community to be served by our program, including people who use drugs, people experiencing unstable housing or homelessness, and LGBTQIA+ individuals Knowledge of and respect for the harm reduction model and its principals Bilingual English/Spanish a plus Must be able to lift up to 40 pounds Must be able to bend, scrub, mop, etc., for extended periods

The Support Services Specialist is responsible for providing guidance and assistance for clients and volunteers of Harlem United's Drop-In Program shower services in the Integrated Harm Reduction department. They will oversee the flow of people through the shower area, engage with shower guests, and report on the daily operations to the Program Director, Support Services. The Support Services Specialist works closely with staff of the department to ensure clients are engaged through the lens of harm reduction and with a trauma-informed approach. Currently, this position operates out of our Drop-In Center in Harlem, as well as providing shower services at a community partner location in Ridgewood, Queens one day per week. Locations in the future may adjust with program changes. Essential Job Functions The following duties are mandatory requirements of the job: Operations Set up shower area and welcome area at the beginning of service and break down at the end of the day. Ensure cleanliness of shower area and other areas used by the program prior to program start, throughout the day, and at the close of service delivery. Ensure shower stalls are prepared and sanitized before each shower guest. Maintain and track inventory of essential service items, such as cleaning products and equipment. Client Engagement and Reporting Work with drop-in staff to ensure clients are signed in according to distribute toiletries and clothing items, etc. Explain procedures and expectations of shower program to clients, ensuring that they are following established guidelines and using shower area safely. Engage with clients receiving services, assisting them with referrals to additional services as needed. Work with other staff in following safety and de-escalation protocols in working with clients. Track shower services and client engagement using data tracking process created by Program Director, ensure documentation is up to date and accurate. Enter service delivery details into online client tracking systems and/or funder databases as required by program. Assist Program Director with overall program reporting to ensure compliance with funder and executive management requirements. Engagement with Peers and Volunteers Orient new volunteers, explain procedures, model appropriate interaction with guests. Oversee assigned peers and volunteers, providing support and direction to ensure that they are guided by program policies and procedures. Other Responsibilities The following duties are to be performed as assigned by the supervisor: Attend data driven and clinical supervision, as well as departmental, divisional and staff meetings. Participate in internal and external trainings as assigned by manager and clinical director, as well as required by Human Resources. Other duties as assigned. Education and Certification This position requires a high school diploma and two years' experience in services for individuals experiencing unstable housing or with people who use drugs. Candidate should be familiar with housing services, substance use services, and social services agencies within New York City. Valid New York State driver's license preferred. Special Skills and Knowledge Excellent interpersonal skills, including clear communication with clients and colleagues Effectiveness in prioritizing tasks, delegating them where appropriate Able to provide culturally competent services and demonstrate respect for the community to be served by our program, including people who use drugs, people experiencing unstable housing or homelessness, and LGBTQIA+ individuals Knowledge of and respect for the harm reduction model and its principals Bilingual English/Spanish a plus Must be able to lift up to 40 pounds Must be able to bend, scrub, mop, etc., for extended periods