Patient care coordinator jobs in West Springfield Town, MA

Worcester, Massachusetts, world-class plastic surgery practice is seeking a sales superstar for the position of Patient Care Coordinator (PCC) living within 20 minutes of the office for a daily patient care coordinator role with a strong sales background, for a growing medical practice. This practice is owned by a board certified, well-respected, fellowship trained facial plastic surgeon, and caters to an elite, but family-focused clientele, where thousands of procedures have been executed with the most natural and impressive results, while maintaining a down-to-Earth family-focused office setting. This practice specializes in facial plastic surgery along with non-surgical procedures including but not limited to dermal fillers, lasers, and more. The winning candidate must be willing to work in a sleeves-rolled, hands-on fashion, doing "whatever it takes" to help the team grow. There must be a focus on driving sales and results, coupled with a strong desire to implement and sustain organization and efficiency throughout the practice. There is a need for the winning candidate to be comfortable and capable working with a team of tenured front and back office employees. Relationship building ability as well as a desire to perform outreach with a positive attitude and friendly demeanor is a must. We work hard, but we also have a great time together! Responsibilities: 1. Sales - assist prospective patients in making comfortable and confident decisions to undergo surgery and non-surgical services through extensive phone conversations and live consultations. 5 days per week will be focused on selling, driving inquiries to purchase, and other sales-related functions. Comfort with quoting and asking patients to proceed with procedures and treatments ranging from $10,000 to over $100,000 is a must. 2. Follow-Up - consistently contact 50-100 patients each day, five days per week, through "pleasant persistence" is required. The ideal candidate loves sales, working with people by phone, face to face, and over email, and enjoys contacting hundreds of people per week, year round, and is lightning quick on a computer. 3. Additional Responsibilities: Organization - Task orientation, timely completion of assignments, and an innate desire to “get things done”. Knowledge of medical software, such as Nextech, Patient Now, Modernizing Medicine, 4D, or Nex Gen is preferred by not required. Positivity & Normalcy - we love patient care and seek a bubbly, positive, sunny outlook from our winning candidate who is reasonable and has a high social EQ. Whatever it takes attitude with a sales focus - typical M-F schedule with normal hours, but at times more or less is needed. The winning candidate will have significant income upside - with no cap or limit - if results are achieved but must be willing to learn new concepts and unlearn intuitive ideas that do not match with the practice's structure. The selected candidate will report directly to the physician owner and office manager, while receiving coaching from a national sales consulting leader. Job Requirements: Bachelor's degree. 2-5+ years of sales experience - preferably in cosmetic medical, plastic surgery, or cosmetic dermatology field or similar - ideal candidate will be able to demonstrate prior results and a track record of achievement and leadership on former teams. This position is not an administration position with sales work. It is a sales position with administrative work. Must be comfortable presenting 5 figure pricing with confidence. A belief in and understanding of how to sell luxury items by appealing to luxury buyers is a must. Outstanding verbal and written communication and presentation skills. Belief in the power of aesthetic surgery to change the lives of appropriate candidates for the better. Strong computer and typing skills - typing no less than 50-55 wpm - with the ability to learn proprietary software for the medical industry quickly. Excellent follow-up and organizational skills - a commitment to timely task completion without compromising quality is a must. Professionalism in dress and presentation, honesty, excellent work ethic, and positive attitude a must. Ability to excel individually as well as a productive member of a team. Compensation and Benefits: Annual base pay of $50-$70,000, plus incentives results in most Patient Care Coordinators earning a total compensation in year one in the $70-$90,000 range. Income is uncapped and many PCCs, in years 2, 3, or beyond earn 6-figure incomes. Paid time off Medical benefits per company policy 401k plan per company policy Positive workplace working directly, daily, with the doctor, in a boutique environment. Trust is placed to work independently several days per week Reasonable hours Opportunity to grow personally and professionally by working with a successful practice while learning from a nationally respected consulting team. Please submit a cover letter with your application for consideration. Please do not contact the practice directly to check the application status. We appreciate your time and consideration.

Assignment Type: Travel Contract Contract Length: 13 Weeks Shift: Days (8:00 AM - 4:30 PM), 40 hours/week Seeking an experienced Medical Staff Coordinator to support medical staff operations, credentialing, privileging, and administrative functions. This role ensures compliance with JCAHO standards, medical staff bylaws, and hospital policies. The ideal candidate will excel in a high-pressure environment, demonstrate strong critical thinking, and maintain strict confidentiality. Requirements Minimum 3 years of medical staff coordinator experience in a hospital setting (required). Associate Degree in Business or Executive Secretarial Program (required). NAMSS Certification (strongly preferred). Must be able to perform under pressure with strong office management and administrative skills. Excellent written and verbal communication skills. Strong attention to detail and ability to work independently. Knowledge of medical terminology (preferred, not required). Must have a personal vehicle for the assignment. Permanent home address must be included in submission (required). Must reside 50+ miles away from the facility (no locals). Schedule & Additional Details 40-hour guarantee (8-hour day shifts). *Offered pay rate will be based on education, experience, and healthcare credentials. Pride Health provides a comprehensive benefits package, including medical, dental, and vision insurance, flexible spending accounts, company-paid life and long-term disability insurance, and optional supplemental life insurance for employees, spouses, and children. Additional perks include short-term disability, accident and critical illness coverage, identity theft protection, a 403b retirement plan, and tuition reimbursement of up to $4,000 annually for full-time employees. Interested? Apply now! About Pride Health Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010. As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. Equal Employment Opportunity Statement As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

The Medical Staff Coordinator is responsible for overseeing and supporting all aspects of medical staff operations, including administrative functions, credentialing, and privileging activities for providers. This position ensures that all processes align with Joint Commission standards, hospital policies, medical staff bylaws, and applicable regulations such as those related to the National Practitioner Data Bank and credentialing procedures, while maintaining awareness of relevant legal considerations. Additional qualifications include: Strong critical thinking, interpersonal, verbal, and written communication skills, with a high level of professionalism, discretion, and sound judgment. Detail-oriented, self-directed work style with the ability to work independently within established guidelines as well as collaboratively as part of a team. Advanced administrative/secretarial capabilities, including proficiency with typing, word processing, and related office tools or transcription methods. Familiarity with medical terminology is beneficial, though not strictly required. Flexibility to participate in early morning or evening meetings as needed to support medical staff leadership and committees. Proven ability to handle all information managed within the Medical Staff Office with strict confidentiality. Submission requirements: At least 3 years of recent experience as a Medical Staff or Credentialing Coordinator in a hospital or similar healthcare environment. Demonstrated success working in a fast-paced, high-pressure setting that requires strong office management and multitasking skills. An Associate's degree in Business, Office Administration, Executive Secretarial Studies, or a closely related field. Current certification through NAMSS (such as CPCS or CPMSM) is strongly preferred and reflects advanced knowledge in medical staff services and credentialing.

Medical Office Receptionist - Temp to Hire Hours: Monday - Friday, 7:30 AM - 4:30 PM Ultimate Staffing Services is seeking an experienced and professional Medical Office Receptionist to support a busy medical office across three locations: Hartford, Enfield, and Bloomfield. This is a temporary to hire position. What's in it for you? Competitive pay - up to $20/hr Weekly pay via direct deposit Access to affordable medical benefits Free onsite parking Consistent Monday - Friday schedule (7:30 AM - 4:30 PM) Opportunity to work with a well-established organization Responsibilities: Greet and check-in/out patients at the front desk Answer inbound telephone calls and route appropriately Maintain accurate records while ensuring patient confidentiality Provide exceptional customer service to patients and visitors Perform general administrative and office tasks as assigned Qualifications: Prior experience working in a medical office or healthcare setting Strong communication and interpersonal skills Ability to prioritize, multitask, and remain organized in a fast-paced environment Reliable transportation and flexibility to commute to all three locations Proficient with basic office systems and able to learn new software quickly To apply, please submit your application to the job posting. If you have questions prior to applying, feel free to email . All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Senior Insurance Service Professional - The Hanover Insurance Group Full-time Office or Hybrid Opportunity Are you seeking an opportunity to join a nationally recognized Property & Casualty (P&C) Insurance organization? What about an organization recognized by Forbes as One of America's Top Employers and Business Insurance as A Best Place to Work? Randstad is seeking service-oriented professionals to join our insurance industry client, headquartered in Worcester, MA. This position is a temporary to permanent opportunity with our client and is ideal for those interested in joining a highly collaborative environment that truly fosters employee growth! What's in it For You? Hybrid Schedule: 440 Lincoln Street, Worcester, MA 01653 Career Development: Average 4-6 months temp to hire employment; robust training and development, on-the-job experiences, personalized coaching and ongoing mentorship Pay Rate: Starting at $25.00/hour; Conversion salary is $55,000 at point of conversion to The Hanover. Schedule: Team members work scheduled shifts Monday through Friday (7:00 AM to 9:30 PM Eastern time) and a rotating Saturday (9:00 AM to 5:00 PM). Your first 8 weeks will be a remote training / learning lab, then you will move into the hybrid schedule after training - can start day one on-site if you prefer. Randstad Benefits: Randstad offers major medical insurance, dental, vision and 401k. Hanover Benefits: **************************************** Job summary: As a member of the Customer Service Center team, you will work with independent insurance agents and their customers to create an outstanding service experience. By joining the team, you can expect to take part in a comprehensive training program that will prepare you for success. You will learn our client's service philosophy and receive system and skills training that will position you for career growth within the Personal Lines organization. This role is responsible for providing consultative service to customers while also educating and offering personal lines P&C products in order to ensure the customer's insurance protection. Successful candidates MUST have an active Property and Casualty license or PL (Personal Lines) Producer License. Also, candidates must have the ability to perform multiple tasks, including answering simple to complex customer inquiries, effectively resolving escalated and/or complicated customer concerns, process policy and billing changes, research and communicate underwriting guidelines and coverage requirements to agents and insureds. What you'll be doing: Ability to handle all calls and make appropriate decisions or take appropriate action with minimal assistance needed from other team members or departments. Counsels, educates and provides accurate insurance advice through research and resolving problems. Accurately relay information and make simple to very complex and involved decisions regarding coverages and rates using established underwriting guidelines, procedures and philosophy for multiple states. Ability to interpret and verify coverages and data. Must use established guidelines and techniques such as timeliness, quality and effectiveness to respond to all inquiries. Recommend and secure additional or increased coverage within specified carrier guidelines. Provide insurance quotes to policyholders as required. Full account review and advocacy discussion is required on all calls to ensure protection of customers. Further discussion of additional lines of business protection will be connected to our Sales team counterparts for final binding. Review incoming written correspondence, request additional details when needed and draft written communications in response to service requests received from customers Process policy change and policy issuance transactions online, received through various channels within specified guidelines; makes policy payment plan changes as necessary with minimal assistance Responsible to follow through on all billing adjustments and changes to achieve customer (agent or insured) satisfaction. We are available for our customers Monday through Friday from 7:00 AM to 9:30 PM Eastern time and on Saturdays from 9:00 AM to 5:00 PM. Team members work scheduled shift Monday through Friday and a rotating Saturday. What you need to have : Bachelor's Degree preferred or equivalent experience 2+ years of experience in a Personal Lines and or P&C industry role, call center experience strongly preferred. Must possess a Property & Casualty License or PL Producer License Hardwired Ethernet connections speeds of 10 mbps upload and 50 mbps download are required Possess strong customer service skills and behaviors Experience in offering and closing on needs-based coverage and line of business opportunities Effective in cultivating strong business relationships through a clear focus on internal and external customers Able to overcome obstacles, to be flexible and find common ground for a resolution Exhibits, positive attitude and patience when communicating with customers Makes decisions in an informed, confident and timely manner Strong organizational and time management skills Demonstrates strong written and verbal communication skills and overall an effective communicator that can effectively influence and persuade others Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner Easily adapts to new or different changing situations, requirements or priorities Cultivates an environment of teamwork and collaboration Proficient with virtual technology and troubleshooting voice and computer system challenges (i.e. Avaya, NICE, POS systems) Ability to work under minimal supervision

Site: Cooley Dickinson Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties. Job Summary Shift: 40 HOURS, Day Shift The Patient Access Representative is responsible for performing various duties involved in admitting in-patients, out-patients, emergency patients, and clinic patients. This includes cashiering and pre-certification verification, acting as a custodian of patient valuables and safekeeping, maintaining petty cash fund, assisting in the resolution of admission, billing, or other problems related to the collection of an account balance, as well as maintaining Patient Access Services Department records and statistics. This position reports to the Patient Access Services Supervisor and operates within established organizational and departmental policies and procedures. Qualifications MINIMUM REQUIREMENTS: High school diploma or equivalent required One (1) to three (3) years administrative and in-person customer service experience required, preferably in a health care setting; patient access services experience preferred. Familiarity with and understanding of hospital admissions, patient account systems, and major health insurers and general coverage issues preferred Previous cashiering experience preferred Demonstrated typing proficiency, personal computer, and CRT experience required; Enterprise Scheduling System experience preferred Demonstrated interpersonal, oral and written communication skills required Additional Job Details (if applicable) ESSENTIAL JOB FUNCTIONS: Interview incoming patients, or their representative, to obtain all pertinent and financial information required for the proper preparation of all forms and records. Obtain required signatures on the financial agreements form. Perform admitting duties and register patients via hospital computer system. Enter daily orders/charges via the Order Entry System on each outpatient and inpatient as required. Receive orders from patient care units and respond accordingly. Assign patients to a room based on diagnosis, precautions, and type of accommodations available or requested. Escort or arrange to have patient transported to appropriate room. Transfer and discharge patients as requested by Nursing Service. Perform scheduling duties. Receive referral information from patients, physicians, and therapists. Schedule patients according to current systems and keep all systems and involved parties up-to-date throughout each day. Track cancellations and no-shows. Interact effectively with medical and nursing staff in the Emergency Department in order to gather correct, complete data necessary to ensure that clinical and fiscal responsibilities are facilitated for both the patient and the Hospital. Follow manual procedures when computer system is not functioning properly. Accept pre-admission orders from physicians either in writing or orally. Schedule pre-admission testing in accordance with Hospital regulations and guidelines. Schedule all elective admissions. Notify physician's office that an admission type may be inappropriate according to insurance guidelines. Alert the physician's office when prior approval is needed for a patient. Schedule necessary pre-admission appointments and patient assessments. Call patients at home to verify information prior to admission and call physician's office if a patient has not arrived for his/her pre-admission visit. Visit patient(s) or family on Hospital unit if necessary to complete data. Stay current with new admission regulations of the many public and private insurance companies which patients carry such as Medicare pre-admission approval guidelines, Master Health Plus prior approval, and others. Recognize and take action when a patient is scheduled inappropriately or does not follow necessary procedures so as not to leave the Hospital at a financial risk. Contact an insurance plan for authorization, if necessary, prior to admission. Determine which insurance plan is to be billed as primary or secondary. Explain over the phone and in person, hospital and insurance regulations relating to surgery, visiting hours, charges, pre-admission testing requirements, clinic appointment verification, and other related issues to patients as necessary. Listen to complaints and concerns of patients and the public, assisting to solve problems if possible and escalating to a supervisor when necessary. Transmit required information to appropriate departments. Use phone system to page physicians and technologists and park calls as needed. Utilize keyfile system for faxing reports to physician's offices online. Utilize optical imaging system to retrieve radiology reports. Provide patient information in accordance with regulations governing divulgence of information, such as providing ambulance personnel with necessary information. Distribute federal and state-mandated information to patients. Verify benefits on all designated patient types. When necessary, assist with pre-certifications with insurance carriers. Notify patients and/or appropriate medical personnel of outcome. Notify insurance carriers of admissions, observations, or other patient visits as required. Receive payments from patients or their representative. Assist patients with short form Free Care applications. Post and total all Hospital receipts in standard Cash Receipt Journals. Balance cash against receipts. Prepare bank deposits. Maintain petty cash. Act as a custodian of patients' valuables for safekeeping. Maintain confidentiality of all patients' records and data. Interface with medical records department as required based on department, hospital, and patient care needs. Maintain census statistics and index of assigned and vacant beds. Requisition office supplies and forms when necessary. When triage nurse is not on duty, prioritize the admitting needs of patients. Alert medical personnel of patients needing immediate attention. Provide coverage for extra shifts in the case of an unexpected absence of a staff member or for vacation coverage to provide coverage for patient care needs. Work a flexible schedule as needed and be able to work in other satellite facilities such as Amherst. Regular and reliable job attendance is an essential job function. Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, safety, compliance and environmental standards. Meet annual competency and retraining requirements. Attend meetings as required. Perform other functions/duties as requested. Remote Type Onsite Work Location 8 Atwood Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.42 - $27.74/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

About MHA MHA - Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives. About the GRIT Program The GRIT program by the Mental Health Association (MHA) offers residential rehabilitation for individuals with substance use challenges and co-occurring mental health conditions. GRIT provides a structured, supportive environment focused on recovery, personal growth, and long-term stability. Residents engage in individualized counseling, recovery-focused programming, and community activities like education, job training, or employment. With locations in Springfield (men's programs) and Holyoke (LGBTQIA+ program), GRIT combines the comforts of home with access to vital resources. A skilled, multidisciplinary team works closely with each resident to build a strong foundation for recovery and create personalized aftercare plans for a successful return to the community. ______________________________________________________________________________________________ Position Summary The Care Coordinator supports individuals by providing information, developing connections with community and behavioral health resources, and coordinating care services, including Medication-Assisted Treatment (MAT) and psychiatric care. The role also involves coordinating referrals and establishing aftercare and discharge plans. Pay Rate: $21 an hour Open Shift: Monday through Friday 8am-4pm (40h) Key Responsibilities Assist clients in accessing needed services by providing information, making referrals, coordinating care, and ensuring follow-up. Develop and maintain connections with community resources and behavioral health services available through clients' health insurance. Coordinate MAT and psychiatric services during residency and assist in creating aftercare plans for ongoing support post-discharge. Support clients in identifying recovery goals and developing individualized service plans in collaboration with the treatment team. Advocate on behalf of clients to ensure timely access to benefits, housing, healthcare, and other essential services. Document all client contacts, service coordination activities, and progress in accordance with agency policies and confidentiality standards. Engage with clients regularly to assess ongoing needs and update care plans as appropriate. Maintain communication with external providers to ensure coordinated and continuous care. Participate in discharge planning by linking clients to outpatient supports and community-based services that promote long-term recovery. Provide crisis support and assist in developing crisis prevention and response plans as needed. Collaborate with program staff to ensure service delivery is trauma-informed, person-centered, and culturally responsive. Maintain professional boundaries while fostering trust and engagement with clients. Ensure all services provided align with regulatory requirements, agency values, and program goals Equal Opportunity Statement The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Requirements Valid driver's license, adequate auto insurance, a clean driving record, and a reliable vehicle during work hours. High School Diploma or equivalent (GED) required. Bachelor's Degree in a related field preferred. Prior experience in Human Services required. Certified (or ability to become certified) in medication administration (MAP), CPR, and first aid. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (403B, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Long Term Disability $21 an hour

Day Kimball Health is hiring for a Patient Care Coordinator for Mental Health Clinic Department as a 1st Shift job in Putnam, CT. * Sick Time * 401K Plan with Eligible Employer Contribution * Pet Insurance * Clinical Ladder Program * Shift Differential * Pay for Performance * Patient Care Coordinator Summary: As the Patient Care Coordinator, you will be a vital member of a dynamic team responsible for… In conjunction with the Director of Behavioral Health Services (BHS) and the BHS Nurse Navigator, the Patient Care Coordinator (PCC) oversees the processes associated with the clerical and clinical aspects of patient care throughout the continuum of services within the department. Under the direction of the Director and/or RN Navigator, the PCC demonstrates knowledge and skills necessary to assist clerical staff and clinicians with patient-care-related objectives. The duties of the PCC also include competency to be able to fulfill the role of Patient Services Representative (PSR) when necessary. Patient Care Coordinator Job Responsibilities: * Coordinates patient access to both the outpatient BH center and psychiatric inpatient program (PIP) by communicating information about referrals to the Director of BHS or RN Navigator * Performs as a Patient Service Representative (PSR) as needed * Assists with scheduling of appointments for services, including prescriber appointments, group therapies, and other services, at the discretion of the Director of BHS * Maintains responsibility for daily service and billing logs for provider(s) in PIP and EMHS service lines and assists Lead patient services representative (PSR) with outpatient logs; Reviews trends in provider productivity and reports findings to Director to maximize utilization of services * Maintains DMHAS data entry for Clinical Case Management and other grants; maintains DMHAS database for entry of voluntary admissions to inpatient treatment as part of the collaborative effort with CT Dept. of Emergency Services and Public Protection (DESPP) * Assists patients with accessing services that are recommended/ordered by DKH behavioral health providers in the outpatient, emergency, and inpatient settings. * Provides community outreach and represents DKH behavioral health as a liaison in community sponsored events in which DKH attendance and/or participation is encouraged. These outreach opportunities are coordinated under the discretion of the Director of BHS * Assists in other duties for all BH service lines under the direction of the RN Navigator or Director of BHS Patient Care Coordinator Education and Experience Requirements: Education: * Bachelor's degree or equivalent preferred. Education in psychology, social work, nursing, or a related field, and/or post-graduate education in a similar field is preferred. * Medical terminology/keyboarding skills preferred. Experience: * 2+ years clinical experience in Healthcare or comparable equivalent required. * Experience in clerical or receptionist position preferred. Patient Care Coordinator Knowledge, Skills, and Abilities: * Meets the physical demands of the position. * Demonstrates ability to cope with and function under stress. * Meets skill certification requirements for designated units. Why Choose Day Kimball Health? The Care You Need. Close to Home. For nearly 130 years, Day Kimball Health has been the trusted healthcare provider for the Northeastern Connecticut community, offering accessible and compassionate care close to home. As a non-profit, integrated healthcare provider, we are committed to delivering high-quality services while maintaining a strong connection with our patients and their families. At Day Kimball, we are passionate about both our patients and our employees. We are growing our talented team every day and offer a supportive, collaborative environment where you can thrive and make a difference. Join us in our mission to elevate community-driven healthcare and be a part of an organization that values both personal and professional growth. Day Kimball Health is an Affirmative Action and Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by local, state, or federal laws. Day Kimball Health is a smoke free environment. Are you ready to apply your expertise at the largest employer in northeastern Connecticut, known for its commitment to excellence in individualized care? Join our team as a Patient Care Coordinator and experience a culture of teamwork, professionalism, mutual respect, and, most importantly, a career that makes a difference!

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized by The Boston Globe as the 10th best employer in Massachusetts. We're proud to be a mission-driven, values-based organization-and a Certified Great Place to Work. BHN is currently seeking a Care Coordinator I to join our Community Service Agency (CSA) team to support youth and families using the Wraparound care model. What We Offer: * Supportive supervision and mentoring from senior team members * Extensive training in the Wraparound model and CANS certification * A collaborative and mission-driven work environment * Career advancement and professional development opportunities * Generous PTO and paid holidays * Health, dental, and vision insurance * 403(b) retirement plan with employer match * Mileage reimbursement * Flexible scheduling to promote work/life balance What You Will Do: As a Care Coordinator I, you will work directly with youth and families to develop and implement care plans that support their goals. Using the Wraparound model, you will engage families and teams to coordinate services that meet the needs of children with serious emotional and behavioral challenges. * Partner with youth and families to assess strengths, needs, and priorities * Facilitate Care Planning Team (CPT) meetings to develop individualized care plans * Complete required assessments such as CANS and CRAFFT (for youth 12+) * Coordinate services and referrals across schools, providers, and community agencies * Conduct home and community-based visits to support family engagement * Monitor progress toward goals and update care plans regularly * Ensure documentation, authorizations, and safety plans meet program standards * Participate in supervision, team meetings, and professional development * Collaborate with internal and external stakeholders to ensure continuity of care Who You Are: * You have a Bachelor's degree in a human services-related field and at least one (1) year of experience working with youth with Serious Emotional Disturbance (SED), or a high school diploma/GED and five (5) years of relevant experience * You are passionate about supporting youth and families and value their voice in decision-making * You are CANS certified or willing to complete certification upon hire * You are knowledgeable about local resources and child-serving systems * You are highly organized with strong communication and teamwork skills * You are comfortable using electronic health records and Microsoft Office tools * You have a valid driver's license and reliable transportation * You are committed to equity, inclusion, and cultural responsiveness in your work About BHN: Behavioral Health Network has been serving the Western Massachusetts community since 1938. Our mission-driven work supports children, adults, and families through innovative and compassionate behavioral health and human services. From outpatient therapy and crisis response to Wraparound support and peer services, BHN is a leader in delivering trauma-informed, culturally responsive care. Apply Today If you're ready to make a difference in the lives of youth and families in your community, apply today at **************** or click "Apply for Job" to join our team.

The Bedi Dental Group difference Bedi Dental does dental differently for patients and clinicians alike, and we want our patient coordinators to love their jobs more than ever. Our mission is to help patients live healthier, happier lives. This means compassion for patients, proactive patient care, integrity, and the professional development and mentoring of our providers. We believe it's possible for dental providers to spend the time needed to treat every patient in a comprehensive manner. This approach is not only more fulfilling for dental teams, but also more beneficial for the patient. The Patient Care Coordinator Role We are looking for someone who will ensure outstanding customer service for our patients by supporting a friendly and efficient team, overseeing the flow of the practice, and providing problem-solving skills for all issues. Be the first and last impression for all patients. You will be wearing many hats, so a multi-tasker who works well under pressure is a must. We are looking for someone that is approachable and hard working. Skills Oversight of daily operations including scheduling, billing, and project management Ensures schedule is booked and confirmed according to office protocol Coordinating and overseeing marketing and referral effort Manage accounts receivables to include patient and insurance Analyze business and financial data to recognize and build on strengths, provide daily feedback to improve weak areas of performance and identify anomalies occurring in the practice Helping with patient and team issues and concerns Achieve financial performance and revenue growth goals while supporting our culture and mission Provide direct individual and team leadership to achieve success Train, coach, and mentor team members to optimal patient service levels On-board all team members to seamlessly integrate into the dynamic practice environment while continuing to meet the patient and business needs The Patient Care Coordinator we are looking for: Demonstrates strong patient care and communication skills Is excited about collaborating with a dental team Is adaptable to new ways of working in a dental office Eaglesoft and/or Dentrix knowledge is a plus! Benefits for at Bedi: Generous compensation package Medical and vision benefits 401(k) benefit with a match Generous paid time off plus company holidays

Extended Care Coordinator (Part-Time Weekends) Canaan, CT The Extended Care Coordinator helps create a welcoming, supportive, and structured community environment for clients participating in Mountainside's Extended Care program. This program offers ongoing recovery support in a safe, engaging living setting, designed to foster personal growth, accountability, and long-term success. The Coordinator ensures that every client's experience meets or exceeds expectations, providing the highest level of care and service throughout their stay. Schedule: Saturday and Sunday: 8:00 am - 4:30 pm Your Role: * Comply with all federal, state and accreditation regulatory requirements. * Address day-to-day non-therapeutic needs of clients while maintaining a calm, welcoming and professional demeanor and adherence to established standards for "Best in Class" service. * Prepare to welcome new admissions by ensuring that all welcome materials are in place and blocked room and bed are clean and orderly according to established standards. * Complete admissions process, including greeting new clients and their families and completion of all necessary forms. * Orientate new clients to facility, programs and services * Coordinate transportation for outside appointments, pickups and drop offs for new admissions, current clients and discharging clients as assigned. Provide transportation as needed * Assist with administration and processing of UTOX testing samples * Assist with morning wake-up and evening bed check of clients as necessary * Perform routine inspections of client rooms, reporting any infractions of ECare resident guidelines. * Assist with store run purchases on behalf of clients providing transportation to stores on designated nights. * Facilitate inspection, ordering and pick up of prescriptions for clients. * Provide assistance to other team members as necessary to ensure that clients experience an unsurpassed level of service by taking initiative to support the recovery process * Must drive safely and without incident * Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations. * Test vehicle equipment such as lights, brakes, horns or windshield wipers, to ensure proper operation. * Perform errands such as delivering or picking up mail, packages, food, and cleaning supplies. * Provide passengers with assistance entering and exiting vehicles and help them with any luggage. * Performs quality assurance checks of extended care residence * Ensures house is properly stocked with supplies, linens, comforters etc. * Reports defects in the physical property, submits requests for maintenance and repairs Qualifications: * High School Diploma or Equivalent - Required * Valid Driver's License and Clean Driving Record - Required Compensation: The base rate of pay for this position is $17.00 to $22.00 per hour. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions. Benefits: * Paid Sick Time * 401(k) with employer matching About Mountainside: Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success. Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC. Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. Salary Description $17.00 - $22.00

Position: Full-Time • Front Desk / Patient Care Coordinator Sign-On Bonus: Offered based on experience Meriden Family Dental is expanding, and we are seeking a caring, motivated, and patient-focused Patient Care Coordinator to join our high-performing team. We are seeking an individual who genuinely enjoys working with people and is eager to be part of an office that prioritizes professionalism, teamwork, and exceptional patient care. What We're Looking For We are seeking a candidate who is: Friendly, patient-centered, and professional A strong communicator with a positive attitude Reliable, organized, and able to multitask Comfortable in a fast-paced office environment Willing to learn and grow with supportive training Experience in a dental or medical front desk is preferred but not required Responsibilities Greet patients courteously and maintain a welcoming environment Manage check-in and check-out procedures Schedule and confirm appointments Answer phone calls and respond to patient inquiries Verify insurance benefits and enter patient information Assist with treatment plan coordination Support the team to ensure smooth daily operations Why Join Meriden Family Dental? Sign-on bonus based on experience Supportive, high-performing team culture Modern, organized, and well-managed office Opportunities for learning and advancement Stable full-time position with consistent hours A positive environment where your work makes a real impact To apply, please send your resume, cover letter, and any relevant marketing portfolio to ***************************. Meriden Family Dental is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

our mission Is to provide home care service with love; to enhance the quality of living through our attentive yet subtle style of care; to maintain their dignity and their independence while serving their needs with honor and integrity. After all, it is their home! Basic Function To support caregiver and company needs. Process scheduling requests provide telephone support and manage special projects and clerical duties. To grow and manage assigned accounts through excellent customer service and attention to detail. Responsibilities Schedule caregivers with clients and communicate changes and updates to all necessary parties. Collect and input pertinent client information in order to most efficiently match and deploy caregivers. Enter new Clients in Generations as needed. Provide assistance to team members as needed and respond urgently to last minute call outs. Coordinate communication with caregivers among team members. Update Caregiver availability and information and communicate appropriately to team. Work with caregiver to create optimum schedules. Call Caregivers on Alerts, investigate why late, document, and notify manager as needed Act as liaison between clients, direct care workers and management. Manage and grow assigned Client Accounts and participate in Quality Improvement. Work with management to ensure compliance with all company policies and procedures. Problem solving and direct escalated issues to management To organize schedules in coordination with the needs of clients and caregivers and perform diversified clerical duties. Maintain and update employee attendance records as needed. Participate in confirming and verifying Telephony daily, note and escalate repeat offenders to manager. Participate in On-call rotation. Cover shifts with clients when needed. Double check schedule accuracy for payroll and billing by deadlines. Perform other related duties as assigned. Job Requirements 1. Strong analytical, detail-orientation, organizational, and problem-solving skills 2. Strong written and verbal communication skills, be able to manage multiple projects with deadlines, prioritize and re-prioritize and multi-task. 3. Ability to work under tight deadlines, manage crises and take on additional tasks with short notice Skills Oral Communication Skills Written Communication Skills Technical Communication Customer Relations Customer Service Filing MS Office Organization Planning Professionalism Reading Skills Time Management Typing Skills Education/Training Must have the ability to operate standard office equipment, such as a copy machine, multi-line telephone, computer, printer, and fax machine. Experience Prior home care experience required. Prior administrative experience preferred.

Job DescriptionHealthPlus Staffing is assisting a Behavioral Health group with their search for a full-time Care Coordinator/Clinician to join their team in Springfield, MA. The ideal candidate should have a minimum of 2 year of experience working with children, adolescents and families. This position leads the Family Team and collaborates closely with the members of the Family Team to engage the family. The caseload standard is 5 youth/family per 1 FTE.Responsibilities: Provides high quality services for children/youth and families. Maintains a caseload of youth by FTE as determined by the program. Convenes and co-facilitates with family and youth Family Team meetings including creation and reviews of the Treatment plan and updates the treatment plan to reflect the changing needs of the child/youth and family Completes clinical assessment of youth referred. Participates in Utilization Review with DMH Requirements: Master's degree in Social Work, Psychology, or related Mental Health field. Must be CANS - MA Certified Minimum of 2 years of clinical experience working with individuals, families, and/or groups. Experience working with individuals with mental health and/or substance abuse issues. Knowledge of crisis intervention techniques. Strong interpersonal, communication, and problem-solving skills. Ability to work independently and as part of a team. Benefits: Competitive salary and benefits package. Flexible schedule. Sign-on bonus. Professional development opportunities. Supportive team environment. If you are interested in this opportunity, please submit your resume and cover letter to HealthPlus Staffing at Recruitment@HealthPlusStaffing.com or call us at 561-291-7787. We look forward to hearing from you. Thank you for your interest in this position.

*Starting rate $19.23-$21.63* Be part of the rapidly changing health care system! The Behavioral Health Partners of MetroWest (BHPMW) provides collaborative care coordination and wellness goal support to individuals with behavioral health and/or substance use needs, based on the recent transformation of Mass Health's service delivery model. The partnership is built on a collaboration among five community-based provider agencies: Advocates, Family Continuity, South Middlesex Opportunity Council (SMOC), Spectrum Health Systems, and Wayside Youth and Family Support Network, throughout MetroWest, Central and Northern Massachusetts. The Care Coordinator will collaboratively coordinate and develop appropriate health care services for individuals who receive Behavioral Health care (“Enrollees”). Are you ready to make a difference? Minimum Education Required High School Diploma/GED Responsibilities Utilize effective, dignified, empowering and creative engagement strategies to ensure Enrollees are at the center and lead in their BHCP services. Conduct outreach and engagement activities with assigned Enrollees and engage them in enrolling in the BHCP program. Complete comprehensive assessment in a collaborative manner with engaged Enrollees, under the supervision of the Clinical Care Manager, and with input from Care Team members and other stakeholders. Conduct annual re-assessments. Develop a person-centered treatment plan with each engaged Enrollee, under the supervision of the Clinical Care Manager, and with input from Care Team members and other stakeholders. Update the treatment plan according to required timeframes. Develop advanced directives, acute care plans, and/or crisis plans with engaged Enrollees as needed. Work with engaged Enrollees to assemble Care Teams and facilitate all communication and coordination with the team. Support engaged Enrollees during care transitions including attendance at discharge planning meetings, face to face meetings post discharge, ensuring linkages with all needed services and supports, and facilitating Enrollee participation in those services. Assist the RN with medication reconciliation functions as required, such as information collection. Provide health and wellness coaching to engaged Enrollees and assist them identifying and utilizing health and wellness supports in the community. Connect engaged Enrollees to all needed services and supports including those that address social needs that affect health. Facilitate ongoing connection. Collaborate with existing providers, Care Team members, state agency staff, and all other stakeholders and delivers CP supports and activities in accordance with Enrollee's person centered treatment plan. Meet expectations related to supporting the programmatically required number of Enrollees which may vary over time. Demonstrate a proactive commitment to maintaining effective communication with staff, Enrollees, Care Team members and other collaterals, and other internal and external stakeholders and customers. Promote strong working relationships and excellent customer service. Complete required trainings and other professional development activities. Participate in BHCP team meetings and each engaged Enrollee's Care Team to ensure effective communication among all disciplines and stakeholders involved in the person's care. Identify community resources and develop natural supports for client. Consult with Clinical Care Managers, RNs and other CP Team members as needed around clinical, medical and other matters. Qualifications Bachelor's Degree in a field related to human services with a minimum of 1 year of experience; or High School diploma/GED with a minimum of 3 years of experience working with adults in a community-based and/or medical settings. Ability to maintain personal and professional boundaries. Strong skills in the areas of communication, follow through, collaboration, and customer service. Strong computer skills proficiency in contemporary Windows operating systems and Windows office suites with an emphasis on Word and Excel; ability to learn new systems; experience entering and working with data; and comfort and experience using mobile technologies. Excellent organizational, time management, problem solving skills. Ability to openly address and acknowledge issues of substance use and mental illness. Excellent written and verbal communication. Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients. Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations. Bilingual in Spanish Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

The MassCARE Care Coordinator works under the direct supervision of the MassCARE Clinical Coordinator and plays a key role in supporting patients living with HIV and their affected family members. This position ensures patient access to comprehensive HIV education, individualized support, and group-level peer programming. Key responsibilities include: * Provide compassionate support, guidance, and advocacy to individuals living with HIV and their families to promote engagement in care and improved health outcomes. * Assist the HIV MassCARE team with planning, scheduling, and coordinating daily patient care, group meetings, workshops, and special events. * Collaborate closely with Social Services and integrate care coordination activities with case management services to ensure seamless, patient-centered support across departments. * Participate actively in all statewide PAC meetings, Massachusetts DPH-sponsored meetings, and required trainings offered by the Family Health Center, including ongoing supervision. Educational Requirements: Bachelor's Degree in related discipline preferred.. Experience Required: Experience as a community health worker preferred. Strong knowledge of local Social Services organizations. Strong communication and advocacy skills required. Basic knowledge of Microsoft applications: Word, Excel and Teams or ability to learn these applications. Ability to be trained in EMR application EPIC. Experience organizing, and leading small groups and individuals is beneficial. Knowledge or interest in HIV education, outreach, and prevention is a key requirement for this position. Professional Licensure/Special Skills and Certification Required: Bilingual in English and another language based on the current populations served at FHCW and to support the needs of the program. Position requires local travel. Interpersonal Relationships/Organizational Expectations: * Commitment to providing health care to families in a medically underserved community. * Willingness to be flexible in the development of new methods of health service delivery. * Ability to deal with sensitive information in a highly confidential manner. * Effective communication skills, both oral and written, with patients, families, visitors, co-workers, health care professionals, funders, and other regulatory agencies. * Functional knowledge of Microsoft applications: Word, Excel, and Teams. Ability to navigate use of EPIC and willingness to train on this application. * Bilingual in English and another language appropriate to the health center's patient population required. * Ability to function independently with minimal supervision, and to plan, coordinate, and carry out those tasks necessary to meet the job responsibilities. * Awareness of resources available within the health center to accommodate the needs of patients. * Commitment to providing cost conscious, fiscally responsible, timely, efficient, effective, safe, patient-centered, culturally competent, equitable, and participatory health care. * Processes personal health information in accordance with FHCW HIPPA policies and procedures. Reports directly to RN Clinical Care Manager Monday- Friday; 8:30am -5:00pm

Overview You Matter Here! Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter! Hours: 24-Hours, Days Responsibilities ESSENTIAL FUNCTIONS To provide assessment, crisis evaluations as identified, suicide assessment and interventions, referrals, and individual, family and/or group therapy sessions to patients as they wait for transfer, reducing or eliminating idle non-therapeutic time within the ED, integrating Primary and Behavioral Healthcare. Completes Assessments fully, clearly, concisely and timely per standards. Provide brief interventions and support medical, behavioral health and psychosocial interventions as part of the care team. Keeping team informed of progress. Therapy/Counseling Sessions: Provides therapeutic intervention as needed to assist alleviation of stressors / trauma that may be associated with acute psychological- behavioral health hospitalization. Assisting patients to help them manage behaviors while the patient is waiting for the ED process to take place. Documenting interventions accordingly. Timely and Efficiently. Documentation: Completes clear and concise documentation noting patient and family participation, multidisciplinary involvement, and other planning information as required by the department, as well as, state and federal regulation agencies. Includes Discharge Planning activities as well. Casework Statistics: Completes a statistical record of each case closed, noting recorded hours, contacts made and services provided so that department documentation and statistics can be completed as requested and submits closed cases to department secretary when case closed within 24hrs post discharge. Regulatory & Departmental Compliance: Keeps abreast of policies and procedures, as well as, state and federal regulation guidelines, (i.e. JCAHO, DMH, DPH, to ensure compliance with standards. Education & Ongoing Communication: Provides information and education to patients and their families and or caregiver regarding the care plan as part of their specific care needs and works closely with members of the multidisciplinary team including, physicians, patients, families, hospital staff and community agencies such as insurance information, discharge planning efforts and referral sources. Assistance with ESP: Should the ESP provider not be able to provide a Crisis Evaluation within the 1 hour timeline, the BHCC may also provide ESP Crisis Evaluation for hospitalized patients obtaining prior authorization from Mass Health to conduct the Crisis evaluation. The focus is typically on diagnostic and functional evaluation, problem-solving, and recommendations for treatment and forming limited behavioral change goals. The visit may involve assessing clients at risk because of some life stress event and is designed to coordinate delivery of medical and/or behavioral health services through multi-disciplinary involvement. Then follow up with ESP provider for next 24hr evaluation. Care Transitions & Coordination Reports directly to the Director of Care Transitions and Indirectly reports to Unit Manager and Practice Leader. Works collaboratively with unit team and responds timely, efficiently and respectfully. Utilization Review: Works closely with ESP and Case Management with responsibilities with obtaining insurance authorization for admission, during hospitalization and for any discharge planning services/aftercare as needed timely and accurately. Participates in Clinical Supervision and and/or Peer review. Keeps department director abreast of any issues, trends identified and/or needs weekly and/or more frequently if needed. Informs patients of their rights when indicated (ie..discharge planning, guardianship, court commitments, admission/hospitalization, Section 12, Section 35,Advanced Directives, Power of Attorney, Health Care Proxy). Provides assessment, therapy and intervention as needed on Watkins 1, Watkins 2, ICU, OBS upon request. Employee may be asked to perform job-related duties beyond those explicitly described Statement of Other Duties This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described. FUNCTIONAL DEMANDS Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands). Qualifications JOB REQUIREMENTS Education: Masters Degree in Social Service, Counseling, Psychology or related field from an accredited graduate program. Massachusetts licensure as a LICSW or LMHC required. Work Experience: Three (3) to five (5) years working with the psychiatric populations. Experience and/or understanding of emergency department, inpatient and outpatient behavioral health needs preferred. Current working knowledge of insurance providers and addiction experience is a plus. Ability to work independently and/or part of a team. Excellent verbal and written skills are required. Demonstrated ability to clearly assess and treat psychiatric problems. Working knowledge of community resources and how to access them; good knowledge of counseling and crisis intervention techniques. Ability to relate well with people. Ability to deal confidently with other service providers. Tact and courtesy. Integrity. Good judgment. Demonstrates flexibility and adaptability to change.

Overview You Matter Here! Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter! Hours: 24-Hours, Days Responsibilities ESSENTIAL FUNCTIONS To provide assessment, crisis evaluations as identified, suicide assessment and interventions, referrals, and individual, family and/or group therapy sessions to patients as they wait for transfer, reducing or eliminating idle non-therapeutic time within the ED, integrating Primary and Behavioral Healthcare. Completes Assessments fully, clearly, concisely and timely per standards. Provide brief interventions and support medical, behavioral health and psychosocial interventions as part of the care team. Keeping team informed of progress. Therapy/Counseling Sessions: Provides therapeutic intervention as needed to assist alleviation of stressors / trauma that may be associated with acute psychological- behavioral health hospitalization. Assisting patients to help them manage behaviors while the patient is waiting for the ED process to take place. Documenting interventions accordingly. Timely and Efficiently. Documentation: Completes clear and concise documentation noting patient and family participation, multidisciplinary involvement, and other planning information as required by the department, as well as, state and federal regulation agencies. Includes Discharge Planning activities as well. Casework Statistics: Completes a statistical record of each case closed, noting recorded hours, contacts made and services provided so that department documentation and statistics can be completed as requested and submits closed cases to department secretary when case closed within 24hrs post discharge. Regulatory & Departmental Compliance: Keeps abreast of policies and procedures, as well as, state and federal regulation guidelines, (i.e. JCAHO, DMH, DPH, to ensure compliance with standards. Education & Ongoing Communication: Provides information and education to patients and their families and or caregiver regarding the care plan as part of their specific care needs and works closely with members of the multidisciplinary team including, physicians, patients, families, hospital staff and community agencies such as insurance information, discharge planning efforts and referral sources. Assistance with ESP: Should the ESP provider not be able to provide a Crisis Evaluation within the 1 hour timeline, the BHCC may also provide ESP Crisis Evaluation for hospitalized patients obtaining prior authorization from Mass Health to conduct the Crisis evaluation. The focus is typically on diagnostic and functional evaluation, problem-solving, and recommendations for treatment and forming limited behavioral change goals. The visit may involve assessing clients at risk because of some life stress event and is designed to coordinate delivery of medical and/or behavioral health services through multi-disciplinary involvement. Then follow up with ESP provider for next 24hr evaluation. Care Transitions & Coordination Reports directly to the Director of Care Transitions and Indirectly reports to Unit Manager and Practice Leader. Works collaboratively with unit team and responds timely, efficiently and respectfully. Utilization Review: Works closely with ESP and Case Management with responsibilities with obtaining insurance authorization for admission, during hospitalization and for any discharge planning services/aftercare as needed timely and accurately. Participates in Clinical Supervision and and/or Peer review. Keeps department director abreast of any issues, trends identified and/or needs weekly and/or more frequently if needed. Informs patients of their rights when indicated (ie..discharge planning, guardianship, court commitments, admission/hospitalization, Section 12, Section 35,Advanced Directives, Power of Attorney, Health Care Proxy). Provides assessment, therapy and intervention as needed on Watkins 1, Watkins 2, ICU, OBS upon request. Employee may be asked to perform job-related duties beyond those explicitly described Statement of Other Duties This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described. FUNCTIONAL DEMANDS Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands). Qualifications JOB REQUIREMENTS Education: Masters Degree in Social Service, Counseling, Psychology or related field from an accredited graduate program. Massachusetts licensure as a LICSW or LMHC required. Work Experience: Three (3) to five (5) years working with the psychiatric populations. Experience and/or understanding of emergency department, inpatient and outpatient behavioral health needs preferred. Current working knowledge of insurance providers and addiction experience is a plus. Ability to work independently and/or part of a team. Excellent verbal and written skills are required. Demonstrated ability to clearly assess and treat psychiatric problems. Working knowledge of community resources and how to access them; good knowledge of counseling and crisis intervention techniques. Ability to relate well with people. Ability to deal confidently with other service providers. Tact and courtesy. Integrity. Good judgment. Demonstrates flexibility and adaptability to change. Not ready to apply? Connect with us for general consideration.

Job Description our mission Is to provide home care service with love; to enhance the quality of living through our attentive yet subtle style of care; to maintain their dignity and their independence while serving their needs with honor and integrity. After all, it is their home! Basic Function To support caregiver and company needs. Process scheduling requests provide telephone support and manage special projects and clerical duties. To grow and manage assigned accounts through excellent customer service and attention to detail. Responsibilities Schedule caregivers with clients and communicate changes and updates to all necessary parties. Collect and input pertinent client information in order to most efficiently match and deploy caregivers. Enter new Clients in Generations as needed. Provide assistance to team members as needed and respond urgently to last minute call outs. Coordinate communication with caregivers among team members. Update Caregiver availability and information and communicate appropriately to team. Work with caregiver to create optimum schedules. Call Caregivers on Alerts, investigate why late, document, and notify manager as needed Act as liaison between clients, direct care workers and management. Manage and grow assigned Client Accounts and participate in Quality Improvement. Work with management to ensure compliance with all company policies and procedures. Problem solving and direct escalated issues to management To organize schedules in coordination with the needs of clients and caregivers and perform diversified clerical duties. Maintain and update employee attendance records as needed. Participate in confirming and verifying Telephony daily, note and escalate repeat offenders to manager. Participate in On-call rotation. Cover shifts with clients when needed. Double check schedule accuracy for payroll and billing by deadlines. Perform other related duties as assigned. Job Requirements 1. Strong analytical, detail-orientation, organizational, and problem-solving skills 2. Strong written and verbal communication skills, be able to manage multiple projects with deadlines, prioritize and re-prioritize and multi-task. 3. Ability to work under tight deadlines, manage crises and take on additional tasks with short notice Skills Oral Communication Skills Written Communication Skills Technical Communication Customer Relations Customer Service Filing MS Office Organization Planning Professionalism Reading Skills Time Management Typing Skills Education/Training Must have the ability to operate standard office equipment, such as a copy machine, multi-line telephone, computer, printer, and fax machine. Experience Prior home care experience required. Prior administrative experience preferred. Powered by JazzHR kxp JXIUU4O