Guest Services jobs at Penn National Gaming

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The Langham, New York offers modern luxury on Fifth Avenue and is recognized for its genuine, personalized service in line with the culture and values of Langham Hospitality Group. The hotel boasts spacious guest rooms with views of the Empire State Building, The Gallery event space and fine dining at Ai Fiori. For more information about the property, please visit: ****************************************************** The objective of the On-Call Guest Service Ambassador (In-Room Dining) is to provide friendly, courteous and professional in-room dining service to guests while maintaining high level of service as per Langham Hospitality Group and Forbes standards. RESPONSIBILITIES AND JOB DUTIES: Telephone Sales Agent: Promptly answer guests' calls, announce any specials, promote menu items and answer questions regarding preparation methods. Menu knowledge is important. Document orders; repeat items back to callers to ensure accuracy and quote expected arrival time per set standards with speed and accuracy. Input order information into POS, allowing culinary staff to begin preparation; note any special requests clearly. Assist service staff during peak periods by preparing service trays and generally assisting with all efforts to ensure prompt delivery. Respond to guest complaints in a positive manner, negotiate a compromise and implement a solution satisfactory to the guest. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/ her attention corrective action could be taken when appropriate. Perform general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards. Perform other duties as requested, such as special guest requests. Report to duty as scheduled by direct supervisor according to operating hours. Be fully versed in all service standards. Server: Knowledge of menu, as well as following setup procedures. Delivery of food and beverage items as requested by guests and removal of soiled dishes in a timely manner in accordance to set standards. Putting together a weekly order sheet of all items needed for the week. Cleaning and maintaining a well-organized storeroom. Properly rotating all stock items both in the storeroom as well as the carts. Checking the expiration dates on all items to ensure that all guests receive fresh products. Outdated items are to be removed immediately from guestrooms and storerooms and reported to the Supervisor or Banquet Chef. Completing a guest room security check list. This will ensure that no rooms are left open. Responsible for following the Key Procedure. This includes signing a “key issue form” stating that you acknowledge your responsibilities for the key issued to you and the procedure to be followed in the event of theft or lost key. Help maintain the room service carts to ensure cleanliness, luxury presentation and functionality. Attending all department meetings as well as all colleague meetings. Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Other duties as assigned by direct supervisor. PHYSICAL DEMANDS: Activities include standing, reaching, bending, pushing, pulling, handling, grasping, lifting, carrying, seeing, hearing, talking, walking. Considerable repetitive motion of hands and wrists as pertaining to pouring of drinks from bottles and shaking with shakers. Requires the ability to lift and carry objects weighing up to 50 pounds. Standing for 90% of work shift is required SPECIAL SKILLS REQUIRED: Must have basic knowledge of food and beverages preparation. Basic knowledge of POS systems, i.e. Micros. Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers. Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock. Ability to read, speak and understand the English language in order to communicate with guests and other staff members. Ability to remember and promote the variety of menu items. Ability to work stand and work in confined spaces for long periods of time. Ability to operate beverage equipment: coffeemaker, iced tea machine, etc. EDUCATION REQUIRED: Any combination of education, training or experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma preferred. EXPERIENCE REQUIRED: Prior Food and Beverage experience required. Room Service experience in a luxury hotel preferred. LICENSES OR CERTIFICATES: TIPS certification a plus. Ability to obtain any government required license or certificate. CPR Certification and/or First Aid Training preferred. Rate of pay: $27.20 per hour EOE, including disability/vets

Represents hotel to arriving/departing guests and visitors alike. Acknowledges, welcomes and departs all guests/visitors by escorting them to appropriate areas / colleagues in the lobby and/or other areas within the hotel. Greets and recognizes arrivals and departures of repeat guests and VIPs. Makes them feel as if they are at home by extending a warm and sincere welcome with a personalized approach. Service Stylist/Guest Service Ambassador always maintains a high level of engagement for all guests. RESPONSIBILITIES AND JOB DUTIES: Maintain knowledge of: Daily arrivals and departures of repeat guests and VIP's and their expected arrival/departure times. Maintain knowledge of scheduled daily activities. Must have a general knowledge of: Hotel product Room types All food and beverage outlets Chuan Spa Flavors of Langham The Club Lounge Escort each arriving guest from the front entrance to the Reception Desk. Greeting the guests with genuine warmth and enthusiasm upon arrival, ensuring that their check-in experience is seamless, efficient, and personalized by obtaining each arriving guest name - introducing him/her to the front desk agent ready to assist him/her with check-in, using the name of the guest and the guest reception agent. Acknowledge and recognize repeat guests and VIP's arriving and provide a professional and warm welcome by using the guest's name. Acknowledge and recognize repeat guests and VIP's departing and provide a professional and fond farewell by using the guest's name. Warmly and sincerely provide bid farewell to departing guests and visitors - escort each departing guest from the Reception Desk or Lobby to the Hotel front entrance area. To be able to identify and recognize guests who are accommodated on the Club Floor. Service Stylist/Guest Service Ambassador is fully versed in the FORBES service standards. Engage with guests throughout their stay to understand their preferences, needs, and expectations - use this information to tailor services and experiences that enhance their visit. Maintain contact with in-house guests to build a personal relationship with each guest. Listen to guest's requests with warmth, care and empathy and record preferences - specifically VIP guests. Assist with the Cinema suite requests and Kids suite escorting requests. Provide personalized attention to VIPs, repeat guests, and loyalty program members, ensuring their preferences are noted and prioritized - go above and beyond to ensure a memorable and personalized experience. Coordinate with housekeeping and other departments to ensure that guest rooms are ready upon arrival and reflect their specific requests - arrange for special in-room amenities, such as welcome gifts, and personal touches. Assisting the bell team with managing the Q-rooms and organizing/delegating luggage delivery during peak check-in/out times to ensure luggage is delivered/retrieved within 10min of checking in/out. The Service Stylist/Guest Service Ambassador is expected to be mobile throughout the Hotel and between multiple floors. SPECIAL SKILLS REQUIRED: Ability to accurately understand guest inquiries and provide responses. Ability to focus attention on guests' needs and wishes. Ability to prioritize and organize. Ability to think promptly and make appropriate judgments. Ability to work well under pressure of arrivals and departures of guests and visitors. Ability to exert physical effort in opening Hotel Entrance doors and assisting guests with luggage while escorting them in the Hotel Front Entrance and Lobby areas. Ability to remain stationary at assigned post. Ability to maintain positive relations and work cohesively with co-workers and management as part of a team. Ability to build professional relationships with repeat guests by remembering their names, recognizing them, knowing their individual interests, preferences, needs and wishes. Ability to proactively anticipate and comply with guests' needs and wishes. EDUCATION REQUIRED: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. EXPERIENCE REQUIRED: Experience in the hospitality industry in a similar position. Previous guest relations training and/or experience preferred. LICENSES OR CERTIFICATES: None needed. SALARY RANGE: $19.76 - $24.70/hour BENEFITS INCLUDED FOR FULL-TIME COLLEAGUES: Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law) Paid Holidays Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums) Basic Life Insurance, AD&D, and Short-Term Disability (company paid) Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase) 401k plan with Roth option and employer match Free meals while on duty Uniforms and cleaning of uniforms (for applicable positions) Free and discounted hotel stays Discounted parking Guidance Resources - company paid benefit for personal counseling EOE, Including Disability/Veterans About Langham Hospitality Group A wholly owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago. For more information about the property, please visit: *****************************************************

The Guest Service position is critical on our team. They are responsible for serving each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church's Operating Standards Manual (the “OSM”). It is critical they accomplish tasks in a timely, clean and friendly manner. Key Duties/Responsibilities: Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude. Takes and fills the customer's order within company mandated service time. Suggestive up sell of products as directed by management. Collects money and delivers order to customer. Immediately attends to any customer service problem or complaint. Notifies manager as needed. Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy. Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems. Ensures that all product holding times are strictly observed. Ensures products on the counter or in the display case are properly rotated and attractively displayed. Always keeps display case interior and exterior clean. Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea. Performs all other duties as assigned. Position Requirements (Education, Qualifications, Experience): High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified. Position Qualifications/Functional Skills: Knowledge of all restaurant policies, practices, and operational and human resources procedures Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally. Must be able to succeed in a fast-paced work environment. Must be able to receive money and accurately count back change. Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer. Basic computer skills. Report to work timely for each scheduled shift. Competencies: Critical Thinking - Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward. Influencing Others - Convinces and persuades others in either positive or negative circumstances to accomplish goals and objectives; responds to objections successfully; uses tact when expressing ideas or opinions. Initiative - Acts proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude. Innovative and Creative - Looks for ways to improve oneself, the job, the project, the system, and the organization; challenges conventional practices, generates new ideas to create novel solutions to problems. Managing Execution - Manages multiple projects and effectively prioritizes tasks and goals; uses goals to guide actions and create detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals. Negotiating - Presents issues or ideas in a clear and influential manner; maintains an open-minded and non- judgmental attitude; listens to others' views and empathizes. Relationship Management - Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others. Physical Requirements: Employees must be able to perform the essential functions of the position with or without reasonable accommodation.

Reports To (Title): Restaurant General Manager Department: Field Operations Job Summary: To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church's Operating Standards Manual (the "OSM"). Accomplishes tasks in a timely and orderly manner. Key Duties/Responsibilities: * Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude. * Takes and fills the customer's order within company mandated service time. * Suggestive up sell of products as directed by management. * Collects money and delivers order to customer. * Immediately attends to any customer service problem or complaint. Notifies manager as needed. * Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy. * Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems. * Ensures that all product holding times are strictly observed. * Ensures products on the counter or in the display case are properly rotated and attractively displayed. * Keeps display case interior and exterior clean at all times. * Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea. * Performs all other duties as assigned. Position Requirements (Education, Qualifications, Experience): * High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified. Position Qualifications/Functional Skills: * Knowledge of all restaurant policies, practices and operational and human resources procedures * Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally. * Must be able to succeed in a fast-paced work environment. * Must be able to receive money and accurately count back change. * Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer. * Basic computer skills. * Report to work timely for each scheduled shift. 1. If you're hungry for a career that's fun, fast-paced and loaded with opportunity, then you've come to the right place. At Church's, we're not your typical quick service restaurant. We make real comfort food that makes a difference in peoples' lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others. 2. Church's Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.

The Guest Service position is critical on our team. They are responsible for serving each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church's Operating Standards Manual (the “OSM”). It is critical they accomplish tasks in a timely, clean and friendly manner. Key Duties/Responsibilities: Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude. Takes and fills the customer's order within company mandated service time. Suggestive up sell of products as directed by management. Collects money and delivers order to customer. Immediately attends to any customer service problem or complaint. Notifies manager as needed. Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy. Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems. Ensures that all product holding times are strictly observed. Ensures products on the counter or in the display case are properly rotated and attractively displayed. Always keeps display case interior and exterior clean. Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea. Performs all other duties as assigned. Position Requirements (Education, Qualifications, Experience): High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified. Position Qualifications/Functional Skills: Knowledge of all restaurant policies, practices, and operational and human resources procedures Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally. Must be able to succeed in a fast-paced work environment. Must be able to receive money and accurately count back change. Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer. Basic computer skills. Report to work timely for each scheduled shift. Competencies: Critical Thinking - Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward. Influencing Others - Convinces and persuades others in either positive or negative circumstances to accomplish goals and objectives; responds to objections successfully; uses tact when expressing ideas or opinions. Initiative - Acts proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude. Innovative and Creative - Looks for ways to improve oneself, the job, the project, the system, and the organization; challenges conventional practices, generates new ideas to create novel solutions to problems. Managing Execution - Manages multiple projects and effectively prioritizes tasks and goals; uses goals to guide actions and create detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals. Negotiating - Presents issues or ideas in a clear and influential manner; maintains an open-minded and non- judgmental attitude; listens to others' views and empathizes. Relationship Management - Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others. Physical Requirements: Employees must be able to perform the essential functions of the position with or without reasonable accommodation.

The Guest Service position is critical on our team. They are responsible for serving each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church's Operating Standards Manual (the “OSM”). It is critical they accomplish tasks in a timely, clean and friendly manner. Key Duties/Responsibilities: Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude. Takes and fills the customer's order within company mandated service time. Suggestive up sell of products as directed by management. Collects money and delivers order to customer. Immediately attends to any customer service problem or complaint. Notifies manager as needed. Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy. Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems. Ensures that all product holding times are strictly observed. Ensures products on the counter or in the display case are properly rotated and attractively displayed. Always keeps display case interior and exterior clean. Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea. Performs all other duties as assigned. Position Requirements (Education, Qualifications, Experience): High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified. Position Qualifications/Functional Skills: Knowledge of all restaurant policies, practices, and operational and human resources procedures Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally. Must be able to succeed in a fast-paced work environment. Must be able to receive money and accurately count back change. Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer. Basic computer skills. Report to work timely for each scheduled shift. Competencies: Critical Thinking - Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward. Influencing Others - Convinces and persuades others in either positive or negative circumstances to accomplish goals and objectives; responds to objections successfully; uses tact when expressing ideas or opinions. Initiative - Acts proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude. Innovative and Creative - Looks for ways to improve oneself, the job, the project, the system, and the organization; challenges conventional practices, generates new ideas to create novel solutions to problems. Managing Execution - Manages multiple projects and effectively prioritizes tasks and goals; uses goals to guide actions and create detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals. Negotiating - Presents issues or ideas in a clear and influential manner; maintains an open-minded and non- judgmental attitude; listens to others' views and empathizes. Relationship Management - Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others. Physical Requirements: Employees must be able to perform the essential functions of the position with or without reasonable accommodation.

The Guest Service position is critical on our team. They are responsible for serving each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church's Operating Standards Manual (the “OSM”). It is critical they accomplish tasks in a timely, clean and friendly manner. Key Duties/Responsibilities: Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude. Takes and fills the customer's order within company mandated service time. Suggestive up sell of products as directed by management. Collects money and delivers order to customer. Immediately attends to any customer service problem or complaint. Notifies manager as needed. Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy. Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems. Ensures that all product holding times are strictly observed. Ensures products on the counter or in the display case are properly rotated and attractively displayed. Always keeps display case interior and exterior clean. Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea. Performs all other duties as assigned. Position Requirements (Education, Qualifications, Experience): High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified. Position Qualifications/Functional Skills: Knowledge of all restaurant policies, practices, and operational and human resources procedures Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally. Must be able to succeed in a fast-paced work environment. Must be able to receive money and accurately count back change. Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer. Basic computer skills. Report to work timely for each scheduled shift. Competencies: Critical Thinking - Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward. Influencing Others - Convinces and persuades others in either positive or negative circumstances to accomplish goals and objectives; responds to objections successfully; uses tact when expressing ideas or opinions. Initiative - Acts proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude. Innovative and Creative - Looks for ways to improve oneself, the job, the project, the system, and the organization; challenges conventional practices, generates new ideas to create novel solutions to problems. Managing Execution - Manages multiple projects and effectively prioritizes tasks and goals; uses goals to guide actions and create detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals. Negotiating - Presents issues or ideas in a clear and influential manner; maintains an open-minded and non- judgmental attitude; listens to others' views and empathizes. Relationship Management - Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others. Physical Requirements: Employees must be able to perform the essential functions of the position with or without reasonable accommodation.

Guest Experience Specialist CLASSIFICATION: Seasonal Full Time FLSA STATUS: Non-Exempt At Jackson Hole Mountain Resort, adventure isn't just a word - it's a way of life. Our shared passion for the mountains drives us to seek new challenges and embrace the thrill of outdoor experiences together. We believe that pushing boundaries, both on and off the mountain, leads to growth and fulfillment. Nourish your Wild Spirit: Rejuvenate your mind, body, and spirit in the inspiring mountain environment of the Tetons. Be Part of Something Bigger: Be part of a vibrant community of individuals who share a passion for nature, adventure, sustainability, and hospitality. Embrace your mountain experience: Embark on your journey of personal and professional growth. Functions of Role: To provide an excellent guest experience and the highest level of customer service to all JHMR guests and employees. Answering multiple phones lines, voicemails, and emails. The ability to quickly understand and deliver the guests needs. Gain knowledge of all JHMR products & operations as well as essential RTP modules. Assist JHMR guests with selecting the products that best meet their expectations and goals. Increase revenue through cross selling and up selling all JHMR profit centers and JHRL properties. Understand operations and sales procedures for lift tickets, season passes, rentals, all Mountain Sports School and all Kids Ranch products. Understand what each location at JHMR can provide to JHMR guests. Accurately receive guest payment through credit card, gift card, or correct voucher/Jshop redemption. Benefits of position: Free ski pass. F&B and Retail discounts. Health and wellness discounts. On site in Teton Village Office setting with a smaller tight knit team. Able to store ski/snowboard equipment in office Possibility to work remotely after at least 1 season working with JHMR or relevant ski industry experience Pending manager approval Hiring states include (residency in one of the following states is required. If residency is outside of the listed states, not eligible for remote work): Wyoming, Minnesota, Tennessee, North Carolina. Growth opportunities. Are you the right fit? Below are some traits an exemplary candidate possesses. Excellent communication skills. Guest centric mindset. Team player, but also able to work independently. Self starter. Can operate under pressure. Detail oriented. Computer knowledge preferred.

Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

& ESSENTIAL FUNCTIONS The schedule for this position is every Thursday, Friday, & Saturday, 11:30am-8pm. This is a set schedule. Serves Texas Roadhouse, Bubbas33, and Jaggers guests by answering inquiries, resolving problems, fulfilling requests and maintaining the Guest Relations database. Other responsibilities include but not limited to: • Answer Guest Relations calls conveying care and concern • Take detailed, accurate notes on all guest calls using the Guest Relations ServiceNow application • Employ critical thinking skills, de-escalation, and available resources to correctly address guest concerns in a timely manner • Use discretion in deciding when to redirect sensitive guest issues to the correct department when appropriate (Risk, Public Relations, Employee Relation, Crisis Team, etc.) • When requested by restaurant management, advise on obtaining successful guest resolutions • Utilize Guest Relations database reporting tools to provide critical follow up communication to restaurant partners • Assist guests in reconciliation of gift card issues • Respond to social media for guest recovery opportunities • Read and review all concerns that are submitted via the TXRH website to classify and assign correctly • Follow up with stores, Market Partners and guests for open cases past 48 hours • Support full time team members case regions as needed Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. POSITION QUALIFICATIONS Education: High School Graduate or General Education Degree (GED) Experience: Six months to one-year experience in restaurant operations, hospitality or guest services. Computer Skills: Microsoft Outlook, Word, Microsoft Teams, and Excel For remote option, internet and a quiet place to work is required This includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. We as a company do not provide sponsorship for employment-based visas. We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply. We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

Are you looking for a place that celebrates YOU for being YOU? Do you want to work with people that are fun and work as a team? Where you have the flexibility that you need? Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great Place to Work two years in a row! Go home with cash $$$ tips daily, competitive pay, scholarships, access to our discounts hub, and an amazing culture where we celebrate you for being YOU. Come and find out why our guests are packing our restaurants and we are a Certified Great Place to Work! What we Offer: A fun environment where we value and celebrate our family members! Flexible scheduling. Perks for ALL employees on DAY 1! Meal discounts and savings on gift cards FREE Employee Life Assistance Program services to ALL Smokey Bones employees including a crisis helpline and 3 free counseling sessions. Discounts on 1000's of products and services, including pay-as-you-go plans, through free membership through the benefits hub. College scholarships for ALL Smokey Bones employees and their immediate family members with Bellevue University Preventative healthcare plan Dental Vision Accident Critical Illness Limited indemnity for diagnostic, hospital, prescription drug Whole Life Preferred legal plan which includes numerous FREE legal services, and up to 70% reduction on representation. * Patient planning & advocacy services Opportunities for career growth and development throughout the organization. We want to help you reach your fullest potential! Additional Benefits offerings starting for full time employees with one year of service Job Duties: Roll clean silverware for service Remove dirty utensils, plates, drinks from table as necessary Clean and reset tables after guests leave as necessary Sweep service area, take out trash, and fulfill any cleaning tasks necessary Able to assist guests from beginning to end of dining experience Able to escalate guest issues to management and resolve problems in a constructive way Able to communicate well with other teammates to ensure all guest needs are met Help with food running Adhere to health and safety regulations in all kitchen and dining areas Follow Manager directions throughout a shift Able to interact with guests and help with guest needs About Smokey Bones: Smokey Bones is a full-service restaurant delivering great barbecue, award-winning ribs, and good times in 63 locations across 16 states. Smokey Bones serves lunch and dinner and has a full bar featuring a variety of bourbons and whiskeys; a selection of domestic, import, and local craft beers; and signature, handcrafted cocktails. We offer a variety of meats that are slow-smoked, fire-grilled, and available for dine-in, pick-up, online ordering, or catering and delivery. Requirements MINIMUM REQUIREMENTS: Able to communicate (speak, read, and write) in English. Legal age in the state to serve alcohol Authorized to work in the United States ADDITIONAL REQUIREMENTS: Excellent customer service and people skills In-depth knowledge of food sanitation and safety policies Strong attention to detail High energy levels Ability to work in a team Excellent verbal communication PHYSICAL REQUIREMENTS: Able to bend at the waist and lift items up to 50 lbs. to waist level. Able to move items up to 50 lbs. for distances of up to 25 feet. Able to remain standing and active for an 8-12 hour shift. Able to hear, understand and respond to employees' and guests' requests in a loud environment. Able to tolerate exposure to cold and hot temperatures (below 0 F and above 90 F) throughout the shift.

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Residence Inn AkronSouth/Green in Akron, Ohio. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Salary $16 - $17 per hour Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program

Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Requirements MINIMUM REQUIREMENTS: Able to communicate (speak, read, and write) in English. Legal age in the state to serve alcohol Authorized to work in the United States ADDITIONAL REQUIREMENTS: Excellent customer service and people skills In-depth knowledge of food sanitation and safety policies Strong attention to detail High energy levels Ability to work in a team Excellent verbal communication PHYSICAL REQUIREMENTS: Able to bend at the waist and lift items up to 50 lbs. to waist level. Able to move items up to 50 lbs. for distances of up to 25 feet. Able to remain standing and active for an 8-12 hour shift. Able to hear, understand and respond to employees' and guests' requests in a loud environment. Able to tolerate exposure to cold and hot temperatures (below 0 F and above 90 F) throughout the shift.

Job DescriptionDescription: The Guest Services Representative is responsible for welcoming all Spooky Nook Sports guests and providing an inviting, fun and healthy experience for all faculty members and visitors. This position requires paramount customer service skills. Schedule: Requires some morning or evening availability during the week as well as weekend availability Benefits Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed. As a Part-Time team member of the Nook, you will enjoy: Free individual membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price). 1.5x your hourly rate of pay for holiday hours worked 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate 35% off all Nook apparel Discounts on birthday parties, personal training, event space rental, and more! Discounts at participating local restaurants and businesses Essential Job Functions Acts as central resource for entire Spooky Nook Sports community Promotes Spooky Nook Sports programming and provides related information to existing and potential customers Responds to various inquiries by guests in the facility and over the phone Remains calm during member/participant interactions involving urgent or stressful matters Processes payments for internal programming registrations, memberships dues, and daily fees Follows all cash handling policies and procedures All other duties as assigned Requirements: Basic Qualifications 18 years of age or older Dependable transportation to and from work Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed Authorized to work in the United States Preferred Qualifications Highly dependable with a history of consistent attendance and punctuality Guest-focused/service-oriented; ability to see big picture and impact on Company. Supports Company mission as serves as an advocate for its products and services Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor Self-starting and motivated with the ability to work independently and take initiative Ability to multi-task and balance multiple projects/duties at once Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale Integrity: Trustworthy and honest; takes accountability when appropriate Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality Ability to remain calm in tense or stressful situations Integrity to safeguard confidential information Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals Experience communicating with individuals of diverse demographics Demeanor to remain calm in tense or stressful situations Initiative to work efficiently with minimal supervision Working Conditions Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 40 lbs occasionally. Noise Level: The noise level in this environment is typically variable.

Job DescriptionDescription: The Guest Services Event Day Staff primarily focuses on the greeting and entry responsibilities of events, including scanning admission tickets, maintaining common area order and cleanliness, and promoting a friendly and welcoming environment for guests. This is a seasonal part-time position beginning in December and concluding in August. This position will be conducted primarily from an admission booth. Pay: Starting pay is $12/hr. Schedule: Weekend availability required. Occasional holidays and weekdays. Complex hours for events are 6a-10p with 6 to 8 hour shifts. Benefits Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed. As a Part-Time team member of the Nook, you will enjoy: Free individual membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price). 1.5x your hourly rate of pay for holiday hours worked 35% discount on food and beverage purchases 35% off all Nook apparel Discounts on birthday parties, personal training, event space rental, and more! Discounts at participating local restaurants and businesses Essential Job Functions Scanning guest service tickets upon entry Acts as central resource for entire Spooky Nook Sports community Remains calm during member/participant interactions involving urgent or stressful matters Follows all cash handling policies and procedures All other duties as assigned Requirements: Basic Qualifications OH Child Abuse Clearance and FBI Fingerprint Criminal History Clearance: Must be dated within the past 5 years and specifically for employment (not volunteer). o NOTE: If you do not have already these clearances, you will be provided with instructions when an offer of employment is made. Results can take up to 4-6 weeks. Both clearances must be presented before employment can begin. 18 years of age or older Comfortable w/ iPad/technology Dependable transportation to and from work Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed Authorized to work in the United States Preferred Qualifications Highly dependable with a history of consistent attendance and punctuality Guest-focused/service-oriented; ability to see big picture and impact on Company. Supports Company mission as serves as an advocate for its products and services Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor Self-starting and motivated with the ability to work independently and take initiative Ability to multi-task and balance multiple projects/duties at once Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale Integrity: Trustworthy and honest; takes accountability when appropriate Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality Demeanor to remain calm in tense or stressful situations Initiative to work efficiently with minimal supervision Working Conditions Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 40 lbs occasionally. Noise Level: The noise level in this environment is typically variable.

Job DescriptionJoin the team bringing Northstar Cafe to Cleveland! How Hiring All Positions! If you're - excited about food prepared from scratch using the best local, organic, and artisan ingredients open to learning and growing your skills looking forward to being valued as an integral member of a team wearing a smile more often than not, and genuinely interested in sharing your joy - then a Northstar Cafe SERVICE TEAM member might be the perfect job for you. Bring your upbeat attitude, positive energy, and desire to be your best. We'll teach you everything else. We want you to be successful here, and support you with: thorough training in our beautiful dining room and professional kitchen top-notch teammates who'll become close friends An efficient, productive, upbeat work environment Here's what you'd do: Serve guests with genuine warmth Show up ready to pitch in, help out, and become very knowledgeable about the food we serve Act with confidence to ensure our guests love their experience when unique situations arise Accurately follow our best known methods, which include processes for interacting with guests, serving, cleaning, and preparing beverages Arrive at work on time looking polished and professional Move quickly, and stand for six to eight hours per day, and lift 50 pounds Wash and cut fruits, vegetables, and herbs. Prepare syrups and mixers from scratch Use a variety of classic and modern beverage-related tools and machinery to prepare beverages Take pride in being part of the most loved restaurant in the neighborhood And our team gets great benefits: medical/dental/vision life insurance 401(k) paid vacations, paid sabbaticals healthy lifestyle reimbursement free meal with every shift (pretty much everyone's favorite benefit) endless opportunities to grow, challenge yourself, and have fun Our team loves working here, and we strive to make this a place worthy of them. Here's what some of them had to say: “My favorite part about my job is I have the ability to make someone's day, every day.” “I'm proud of how clean we keep the restaurant, how we treat each other, and how we treat guests. Our standards are really high, which I love.” “Shift meals is one of the best parts about working here! Our food is so wholesome and good.” “The style of communicating, even when something's wrong, is very kind. It makes people actually want to change. Learning this has helped me be a better communicator in all areas of my life.” “It's the most supportive work environment that I've ever been a part of.”

Job Description Working at Northstar Cafe is much more than just a job. It's the chance to become an important member of a close-knit team, responsible for shaping the experience at a most-loved restaurant. It's an opportunity to bring communities together and help them thrive. And it's a way to play a key part in the bigger picture, supporting food practices that elevate local growers and producers and keep the environment healthy. It's also the best place to launch the rest of your working life. Here, you'll gain the practical skills that will make you an outstanding professional in any industry. You'll know how to maintain the highest standards and work in an environment of utmost integrity. And, you'll develop the collaboration, communication, and leadership skills that will serve you throughout your career. If you're - excited about food prepared from scratch using the best local, organic, and artisan ingredients open to learning and growing your skills looking forward to being valued as an integral member of a team wearing a smile more often than not, and genuinely interested in sharing your joy - then a Northstar Cafe SERVICE TEAM member might be the perfect job for you. Bring your upbeat attitude, positive energy, and desire to be your best. We'll teach you everything else. We want you to be successful here, and support you with: thorough training in our beautiful dining room and professional kitchen top-notch teammates who'll become close friends An efficient, productive, upbeat work environment Here's what you'd do: Serve guests with genuine warmth Show up ready to pitch in, help out, and become very knowledgeable about the food we serve Act with confidence to ensure our guests love their experience when unique situations arise Accurately follow our best known methods, which include processes for interacting with guests, serving, cleaning, and preparing beverages Arrive at work on time looking polished and professional Move quickly, and stand for six to eight hours per day, and lift 50 pounds Wash and cut fruits, vegetables, and herbs. Prepare syrups and mixers from scratch Use a variety of classic and modern beverage-related tools and machinery to prepare beverages Take pride in being part of the most loved restaurant in the neighborhood And our team gets great benefits: medical/dental/vision 401(k) paid vacation healthy lifestyle reimbursement free meal with every shift (pretty much everyone's favorite benefit) endless opportunities to grow, challenge yourself, and have fun Our team loves working here, and we strive to make this a place worthy of them. Here's what some of them had to say: “My favorite part about my job is I have the ability to make someone's day, every day.” “I'm proud of how clean we keep the restaurant, how we treat each other, and how we treat guests. Our standards are really high, which I love.” “Shift meals is one of the best parts about working here! Our food is so wholesome and good.” “The style of communicating, even when something's wrong, is very kind. It makes people actually want to change. Learning this has helped me be a better communicator in all areas of my life.” “It's the most supportive work environment that I've ever been a part of.” We use eVerify to confirm U.S. Employment eligibility.

Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better