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  • Technical Assistant

    State of Pennsylvania 2.8company rating

    King of Prussia, PA jobs

    The Department of Transportation, Engineering District 6-0 invites you to step beyond the confines of the office and immerse yourself in the field as a Technical Assistant. This role presents a unique opportunity to engage directly in highway construction projects, where your technical skills will play a crucial role in evaluating materials and workmanship. It serves as an excellent foundation for launching your career, as the knowledge and experience gained will facilitate your professional advancement. From working in the office to getting your boots on the ground, join us on a rewarding journey where your expertise will shape the future of transportation! DESCRIPTION OF WORK This position serves as an entry point into various technical career paths within the Department of Transportation. Employees in this role engage in technical tasks designed to build their skills and knowledge in fundamental areas such as traffic planning and control, materials sampling and testing, construction oversight, utility relocation, map creation, roadside inspections, roadway maintenance management, and materials control. Assignments are tailored to enhance practical experience in these fields, with work allocated based on individual capabilities and growth potential. While employees have limited autonomy, they operate within clearly defined tasks that adhere to established standards and methodologies. Supervision is provided by a technical supervisor who assigns projects, offers detailed initial guidance, and reviews work for quality and adherence to technical principles throughout the process. Work Schedule and Additional Information: * Full-time employment * Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. * Telework: You will not have the option to telework in this position. * Salary: In some cases, the starting salary may be non-negotiable. via email. Check your email, including spam/junk folders, for these notices. * You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: * Graduation from high school; or * Any equivalent combination of experience and training. Other Requirements: * This particular position also requires possession of a valid Class C driver's license. * You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. * You must be able to perform essential job functions. How to Apply: * Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). * If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. * Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. * Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: * Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): * 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION * Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). * Your score is based on the detailed information you provide on your application and in response to the supplemental questions. * Your score is valid for this specific posting only. * You must provide complete and accurate information or: * your score may be lower than deserved. * you may be disqualified. * You may only apply/test once for this posting. * Your results will be provided via email. Learn more about our Total Rewards by watching this short video! See the total value of your benefits package by exploring our benefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit ********************* and click on the benefits box. * Eligibility rules apply. 01 Selective Certification-Do you possess a current driver's license which is not under suspension? * Yes * No 02 If you answered "Yes" to the previous question, please provide the issuing state, license number, and expiration date. If you answered "No" type N/A in the box. 03 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our FAQ page. * Yes 04 WORK BEHAVIOR 1 - PEFORM MATHEMATICAL CALCULATIONS Perform mathematical calculations using algebraic and geometric methods to determine field measurements (square feet/yard, cubic feet/yard, circumference, etc.), elevations, and angles; draw sketches; note plan changes; and maintain quality control reports associated with the work. Levels of Performance Select the "Level of Performance" which best describes your claim. * A. I have experience performing mathematical calculations using algebraic and geometric methods, to determine field measurements, elevations, and angles; draw sketches; and note plan changes for activities RELATED to highway or bridge construction. * B. I have experience performing mathematical calculations using algebraic and geometric methods to determine field measurements, elevations, and angles; draw sketches; and note plan changes for activities NOT RELATED to highway or bridge construction. * C. I have experience performing mathematical calculations using algebraic or geometric methods for PURPOSES OTHER THAN to determine field measurements, elevations, and angles; draw sketches; and note plan changes. * D. I have successfully completed college-level coursework related to algebra or geometry. * E. I have NO experience or training related to this work behavior. 05 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience. * The actual duties you performed related to performing mathematical calculations. * The purpose(s) for which you performed the calculations. * Your level of responsibility. 06 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours 07 WORK BEHAVIOR 2 - INSPECT CONTRACTOR WORK AND SAFETY PROCESSES Inspect the quality and correctness of the contractor work and safety processes (i.e., review of contractor safety plans, set up/maintenance/inspection of traffic patterns, review/analyze OSHA regulations and other safety publications) in the construction and rehabilitation of transportation activities. Levels of Performance Select the "Level of Performance" which best describes your claim. * A. I have experience inspecting the quality and correctness of contractor work and safety processes RELATED TO transportation construction activities. * B. I have experience inspecting the quality and correctness of contractor work and safety processes NOT RELATED to transportation construction activities. * C. I have experience inspecting the quality and correctness of work OR safety processes. * D. I have successfully completed college-level coursework or training related to material handling or OSHA safety courses. * E. I have NO experience or training related to this work behavior. 08 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience. * The type of work you inspected. * The actual duties you performed related to inspecting quality and correctness of work. * The actual duties you performed related to inspecting safety processes. * Your level of responsibility. 09 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University/Training Provider * Course Title * Credits/Clock Hours 10 WORK BEHAVIOR 3 - PREPARE AND ANALYZE TECHNICAL INFORMATION Prepare and analyze field reports, logs, and related technical documents such as estimates, authorizations, work orders, inspection reports, and test reports to identify possible discrepancies that could affect contract payments. Levels of Performance Select the "Level of Performance" which best describes your claim. * A. I have experience preparing and analyzing field reports, logs, and other technical documents RELATED to highway or bridge construction. I was responsible for the final documents. * B. I have experience preparing and analyzing field reports, logs, and other technical documents NOT RELATED to highway or bridge construction. I was responsible for the final documents. * C. I have experience preparing field reports, logs, and related technical documents for others to analyze. * D. I have successfully completed college coursework related to data analysis or technical writing. * E. I have NO experience or training related to this work behavior. 11 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience. * The actual duties you performed related to preparing and analyzing documents. * The subject area for which the documents were created. * Your level of responsibility. 12 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours 13 WORK BEHAVIOR 4 - COLLECT SAMPLES AND DOCUMENT RESULTS Collect samples and document the results of testing materials such as aggregate, concrete, bituminous asphalt products, and other materials used in highway construction projects to ensure standards for size, strength, suitability, and other requirements specified by the contract. Levels of Performance Select the "Level of Performance" which best describes your claim. * A. I have experience collecting samples and documenting the results of testing materials RELATED to highway construction projects. * B. I have experience collecting samples and documenting the results of testing materials NOT RELATED to highway construction projects. * C. I have experience collecting samples OR documenting the results of testing materials. * D. I have successfully completed college-level coursework or training related to material strength, material construction, or engineering technology. * E. I have NO experience or training related to this work behavior. 14 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience. * The actual duties you performed related to collecting samples, including the type(s) of samples. * The actual duties you performed related to documenting results. * Your level of responsibility. 15 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University/Training Provider * Course Title * Credits/Clock Hours Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website ****************************
    $26k-42k yearly est. 9d ago
  • Technical Service Assistant

    State of Virginia 3.4company rating

    Fairfax, VA jobs

    Department: Auxiliary Services and Operations Classification: Computer Ops Tech 1 Job Category: Classified Staff Job Type: Full-Time Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) Workplace Type: On Site Required Pay Band: 03 Salary: Salary commensurate with education and experience Criminal Background Check: Yes About the Department: The Mason Card Office provides the university community with state approved identification credentials. Manages meal plan programs. Oversight of voluntary debit programs, and the subsidiary programs and services. Auditing of meal plans, and debit programs to maintain the highest level of data integrity. Provides customer service and marketing programs to enroll customers in appropriate plans and programs. Interacts with other campus departments to provide alternative methods to provide service in a cashless environment. Interacts with third-party and independent food service providers. Manages issuing university IDs, to provide high quality customer service, and secures process and inventory. About the Position: The Technical Service Assistant provides excellent customer service to ensure all requests are handled quickly and effectively. The position is responsible for deploying and maintaining hardware and software on endpoint devices (registers, kiosks, credit card readers), troubleshooting network and hardware related issues, leading student workers on hardware installations and repairs, assisting the Technology Manager in supporting the environment and customers, assisting in the system administrator role, ensuring that all requests are handled in a timely manner, and working with vendors to ensure all systems are operational and all operations are compliant with George Mason University policy, as well as industry best practices (PCI specifically). Responsibilities: * Technical Support/Maintenance: * Ensure proper day-to-day operation of technology applications and equipment, to include responding to trouble tickets, performing maintenance on applications, troubleshooting processes, and assisting the Technical Manager; * User/role management of applications; and * Assist in support of server maintenance and testing. * Customer Support: * Provides technical assistance to end users by answering questions and troubleshooting issues while maintaining a professional manner; * Assists the Technical Manager in ensuring a high level of customer satisfaction is achieved; and * Assists users in support of applications and troubleshooting devices in field. * System Maintenance: * Installs, tests, monitors, upgrades, troubleshoots, and repairs computer systems, networks, and peripherals, ensuring high uptimes and quick turnarounds. * Account Management: * Manages user account information, including rights, security, and system groups. * Documentation: * Documents interactions with end users, creates support/technical guidelines, and recommends improvements. Required Qualifications: * Associate's degree in related field, or equivalent combination of education and/or experience; * Knowledge of PCI polices; * Knowledge of Mobile device management software; * Knowledge of GAAP, specifically in payment reconciliation; and * Ability to troubleshoot networks and knowledge of TCP/IP, VLAN, and utilities associated with troubleshooting. Preferred Qualifications: * Bachelor's degree in related field; and * Experience with managing large and complex projects involving multiple departments. Instructions to Applicants: For full consideration, applicants must apply for the Technical Service Assistant at ********************** Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review. Posting Open Date: June 27, 2025 For Full Consideration, Apply by: July 18, 2025 Open Until Filled: Yes
    $35k-44k yearly est. 60d+ ago
  • Tech Support Specialist

    Advocates 4.4company rating

    New York, NY jobs

    Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants. We're looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.Responsibilities Daily Troubleshooting & Support (50%) Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system. Monitor daily reports and logs for errors. Serve as the first line of support for internal teams experiencing operational tech issues. Escalate and coordinate fixes with engineering as needed. Onboarding & IT Support (20%) Set up accounts, access, and tools for new hires. Maintain software licenses and user permissions across platforms. Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.). Systems & Process Improvement (30%) Analyze recurring issues and implement improvements to reduce future problems. Collaborate with operations and engineering to design scalable, reliable systems. Create documentation and internal guides to streamline troubleshooting and onboarding. Qualifications Experience: 2-4 years in a technical operations, IT, or support engineering role. Skills: Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations). Comfortable navigating and fixing issues in Salesforce or similar platforms. Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting). Mindset: Problem-solver who enjoys “fixing what's broken” as much as preventing it from breaking again. Detail-oriented but able to see the bigger picture when designing processes. Thrives in a fast-paced, mission-driven environment.
    $33k-39k yearly est. Auto-Apply 25d ago
  • Technical Specialist 3 (Office of the President)

    Metropolitan Transportation Authority 4.6company rating

    New York, NY jobs

    at MTA Construction & Development This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. JOB TITLE: Technical Specialist Level 3 AGENCY: Construction & Development DEPT/DIV: Office of the President REPORTS TO: Project Manager WORK LOCATION: 2 Broadway HOURS OF WORK: 8:30 AM to 5:00 PM or as required (7.5HR/ DAY) HAY POINTS: 588 SALARY RANGE: $91,990 to $125,240 DEADLINE: Open Until Filled Summary The Technical Specialist Level 3 will support MTA C&D initiatives by designing, developing, and maintaining data-driven dashboards, reports, and automation tools that improve decision-making and streamline business operations. This role will play a key part in advancing data analytics and workflow automation across all phases of the project lifecycle - from planning and analysis through implementation and reporting. Responsibilities The role will include some of the following key duties: Develop, maintain, and optimize Power BI dashboards and reports to provide actionable insights into project performance, financials, and operational efficiency. Automate data workflows and repetitive tasks using Power Automate, Python, or related tools to enhance accuracy and reduce manual effort. Collaborate with stakeholders to gather business requirements and translate them into effective data models and visualization solutions. Integrate data from multiple sources (databases, spreadsheets, APIs, etc.) to ensure clean, reliable, and comprehensive datasets. Conduct technical and feasibility analyses to identify opportunities for system and process improvement. Maintain version control, documentation, and data governance best practices for analytics assets. Provide technical field and system support, including troubleshooting and implementing automated reporting tools. Collaborate with IT and engineering teams to ensure seamless deployment and integration of data solutions. Embrace mentoring from senior staff and contribute to continuous improvement in data management and automation practices. Adhere to corporate data quality and security standards. Education and Experience Bachelor of Science degree in Computer Science, Data Analytics, Information Systems, Engineering Technology, or a related technical field. Must have a minimum of six (6) years of related experience. Competencies: Proven experience with Power BI, including DAX, Power Query, and data modeling. Familiarity with Power Automate, Python, or similar tools for task and workflow automation. Strong understanding of data visualization principles, reporting, and KPI tracking. Knowledge of database management, SQL, and integration of multiple data sources. Excellent analytical, problem-solving, and communication skills. Experience working with capital design, construction, or infrastructure data preferred. Proficiency in Microsoft Office and current data analytics software tools required. Other Information Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission"). Selection Criteria Based on evaluation of education, skills, experience, and interview. How to Apply MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the "Careers" link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant. Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
    $92k-125.2k yearly Auto-Apply 15d ago
  • Technical Service Assistant

    State of Virginia 3.4company rating

    Virginia jobs

    Department: Auxiliary Services and Operations Classification: Computer Ops Tech 1 Job Category: Classified Staff Job Type: Full-Time Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) Workplace Type: On Site Required Pay Band: 03 Salary: Salary commensurate with education and experience Criminal Background Check: Yes About the Department: The Mason Card Office provides the university community with state approved identification credentials. Manages meal plan programs. Oversight of voluntary debit programs, and the subsidiary programs and services. Auditing of meal plans, and debit programs to maintain the highest level of data integrity. Provides customer service and marketing programs to enroll customers in appropriate plans and programs. Interacts with other campus departments to provide alternative methods to provide service in a cashless environment. Interacts with third-party and independent food service providers. Manages issuing university IDs, to provide high quality customer service, and secures process and inventory. About the Position: The Technical Service Assistant provides excellent customer service to ensure all requests are handled quickly and effectively. The position is responsible for deploying and maintaining hardware and software on endpoint devices (registers, kiosks, credit card readers), troubleshooting network and hardware related issues, leading student workers on hardware installations and repairs, assisting the Technology Manager in supporting the environment and customers, assisting in the system administrator role, ensuring that all requests are handled in a timely manner, and working with vendors to ensure all systems are operational and all operations are compliant with George Mason University policy, as well as industry best practices (PCI specifically). Responsibilities: * Technical Support/Maintenance: * Ensure proper day-to-day operation of technology applications and equipment, to include responding to trouble tickets, performing maintenance on applications, troubleshooting processes, and assisting the Technical Manager; * User/role management of applications; and * Assist in support of server maintenance and testing. * Customer Support: * Provides technical assistance to end users by answering questions and troubleshooting issues while maintaining a professional manner; * Assists the Technical Manager in ensuring a high level of customer satisfaction is achieved; and * Assists users in support of applications and troubleshooting devices in field. * System Maintenance: * Installs, tests, monitors, upgrades, troubleshoots, and repairs computer systems, networks, and peripherals, ensuring high uptimes and quick turnarounds. * Account Management: * Manages user account information, including rights, security, and system groups. * Documentation: * Documents interactions with end users, creates support/technical guidelines, and recommends improvements. Required Qualifications: * Associate's degree in related field, or equivalent combination of education and/or experience; * Knowledge of PCI polices; * Knowledge of Mobile device management software; * Knowledge of GAAP, specifically in payment reconciliation; and * Ability to troubleshoot networks and knowledge of TCP/IP, VLAN, and utilities associated with troubleshooting. Preferred Qualifications: * Bachelor's degree in related field; and * Experience with managing large and complex projects involving multiple departments. Instructions to Applicants: For full consideration, applicants must apply for the Technical Service Assistant at ********************** Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review. Posting Open Date: June 27, 2025 For Full Consideration, Apply by: July 18, 2025 Open Until Filled: Yes
    $34k-43k yearly est. 60d+ ago
  • Technical Specialist 1

    Metropolitan Transportation Authority 4.6company rating

    New York, NY jobs

    at MTA Construction & Development This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. JOB TITLE: Technical Specialist 1 - Drawing Control AGENCY: Construction & Development DEPT/DIV: Delivery/Various REPORTS TO: Senior Technical Specialist 1 WORK LOCATION: Various HOURS OF WORK: 8:30 AM to 5:00 PM or as required (7.5HR/ DAY) HAY POINTS: 417 SALARY RANGE: $74,690 to $101,687 DEADLINE: Open Until Filled Summary The Technical Specialist 1, Drawing Control, will assist with MTA Construction & Development (C&D) drawing review and archiving. This position will help ensure that drawings for all projects are submitted for archiving while reviewing the submitted drawings for adherence to MTA CADD standards. Additionally, this position will help ensure that submitted drawings match submitted BIM models. The incumbent will assist with managing CADD submittals and their adherence to standards and procedures. The incumbent will handle all the necessary tools & technologies and their processes to help ensure uniformity of construction-document sets under C&D standards and policies, from schematic through as-built submittals. Responsibilities Assist with reviewing CADD and PDF drawing submittals, ensuring that they comply with MTA CADD Standards. Assist with reviewing drawing submittals against BIM models, ensuring that both deliverables are in agreement. Assist with publishing submitted drawings into the drawing archive tools. Assist with ensuring that drawings are submitted at the appropriate time in the project lifecycle. Education and Experience Bachelor of Science degree in an appropriate technical field, Engineering Technology/Engineering Science or an equivalent subject. Must have a minimum of four (4) years of related experience. Competencies: Must be capable of working on multiple projects in a dynamic, fast-paced, team-oriented environment. Must have excellent written and verbal communication skills. Working knowledge of relevant industry standards and installation practices is a plus. Analytical ability, pro-active attitude, willingness to learn and an ability to think "outside the box" when required. A general understanding of current design, engineering software, and Microsoft Office is required. A working knowledge of CADD applications (MicroStation / AutoCAD), ProjectWise, and BIM applications is preferred. Other Information Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission"). Selection Criteria Based on evaluation of education, skills, experience, and interview. How to Apply MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the "Careers" link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant. Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
    $74.7k-101.7k yearly Auto-Apply 50d ago
  • Technical Clerk II, Dual Enrollment

    Tennessee Board of Regents 4.0company rating

    Knoxville, TN jobs

    Title: Technical Clerk II, Dual Enrollment Number of Positions: 1 #: 651190 Pay Rate: $32,150-$38,150/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application. Classification: 3m - On campus mobile Type of Appointment: Full-Time Department: Dual Enrollment Required Documents Needed to Upload at Time of Application: Resume Three professional references (See below) Reference check requirements: Non-supervisory roles: three (3) current or former supervisors Personal references (friends, clergy, customers, relatives) are not considered acceptable references Position Summary: The overall purpose of this position is to provide administrative support for the college's Dual Enrollment Program. Major functions of the position are fielding customer service inquiries via phone, email, and in person from current and prospective students and parents; helping students through the enrollment process; scheduling appointments; and database management. Essential Functions: 50% Serve as the frontline customer service contact for Student Services. Assist students/parents with all onboarding/enrollment questions as it pertains to Dual Enrollment. Assess student needs and provide direct assistance to students in helping them apply to Pellissippi State, enroll in classes, collect documents, apply for funding and help them understand the appropriate forms, processes, and procedures. Provide individual assistance to students including but not limited to analyzing and troubleshooting individual needs and assisting with on-line self-service accounts (ex., view/change their personal information, and apply for the Dual Enrollment Grant). Provide information to students, parents, staff, and high school partners regarding all enrollment and dual enrollment funding questions and/or requirements, including but not limited to my Pellissippi navigation, transcripts, payments, testing, secure document upload, alerts and general information about the college and events in person, via telephone, email, US mail, and on-line using extensive knowledge of FERPA, College policy, state, and federal Regulations. Collect, scan, download and update documents via various forms of electronic or non-electronic submission. 25% Utilize applicable software programs/websites such as: my Pellissippi, Banner (INB and SSB), Argos, BDMS, FAST, ETC, Studentaid.gov, TSAC portal, etc. and provide guidance to students/parents on how to navigate the applicable websites and assist students with accessing account information including: interpreting registration holds, providing prerequisite overrides and clarifying dual enrollment eligibility requirements. Organize, maintain, document, and archive students' documents within BANNER. 20% Educate prospective dual enrollment students and parents by presenting at events throughout the year. Provide presentations and answer questions regarding admissions requirements, DE grant application processes, and steps for enrolling, etc. 5% Other duties as assigned. Job Requirements: High School Diploma and 5 years of customer service or call center experience required, or an Associate's degree from an accredited institution and 3 years of customer service or call center experience, or a Bachelor's degree from an accredited institution and 2 years of customer service or call center experience. Preferred Qualifications: Banner experience Skills & Abilities: Must possess excellent communication, analytical thinking and problem-solving skills. Must be able to work independently, making confident decisions, as well as serving as a team player. Proficiency in Microsoft Outlook, Excel, and Access; Adobe Acrobat Ability to quickly learn new systems. Ability to multitask effectively; and prompt decision making skills are needed. Able to engage in the college's mission, vision, and values. Physical Demands: Comment on the degree of mobility and physical exertion that is required in the job, i.e., walking, standing, sitting, travel, lifting. Comment on how manual dexterity is likely to impact performance. If lifting is required describe the objects that must be manipulated and their weights. Are there bonafide essential job functions that require the employee to be able to see acutely, hear, detect color, handle dust and allergens, smoke, fumes, etc.? If so what are they? Note if work environment will include dust, fumes, smoke, crawl spaces, outside work in inclement weather, desk work, etc. Hazards: Describe nature of possible physical injury or illness which could occur to employee on the job. State the frequency of exposure and probability of injury. Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed. Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns, please contact George Underwood at ********************* or ************. If you have any problems or questions, please contact Human Resources at Pellissippi State Community College's Human Resource Office at ************ or by email at ********************. If you are interested in this position, click on the link to the left to apply. #mrp
    $32.2k-38.2k yearly Easy Apply 37d ago
  • Technology Support, Emerging Talent Intern (Spring)

    Metropolitan Transportation Commission 4.6company rating

    New York, NY jobs

    at New York City Transit Departments: Elevator & Escalators, New York City Transit- SubwaysLocation: 130 Livingston Street, Brooklyn, NYPosition Title: Technology Support, Emerging Talent InternHourly Rate $19 (Undergraduate), $21.00 (Graduate Level Student) Overview of Department:The Elevators & Escalators Division keeps our subway system in motion through proactive maintenance and innovative solutions, with the primary goal of ensuring our riders experience consistently available, accessible, safe, and reliable elevators and escalators. Within our stations and facilities, we manage 354 elevators, including those maintained by third-party contractors, along with 231 escalators. Additionally, we are responsible for the oversight of 37 non-public elevators. We recognize the critical role our elevators and escalators play in facilitating the movement of millions of individuals daily, and making our system accessible to those who need it, so every action we take is guided by our core values of safety, reliability, and customer satisfaction. The intern will partake in using the current database and leverage the technologies available to build applications and dashboards that will digitize the department's process and eliminate the use of manual paperwork. In addition to working with presentations and performing analysis. Responsibilities: Assist in developing and publishing of departmental SharePoint Communication Site. Assist in the design and develop various forms, applications, dashboards and other visualizations with metrics on various projects. Assist in developing and maintaining automated reporting systems using Power Automate. Provide insights and recommendations to support the technical requirements with internal stakeholders. Design workflows to streamline data collection, processing, and distribution, minimizing manual effort and reducing errors. Integrate Power Apps, Power BI, and Power Automate with existing systems and databases to enhance operational efficiency. Update existing operational procedures and technical documents upload onto SharePoint Communication Site. Conduct one-on-one training sessions via Teams with maintainers and supervisors. Organize and maintain various forms and documents across the departmental shared drives. Projects: Prepare presentations for Management and Senior Leadership Provide analytical analysis Work on various projects that will streamline workflow, reduce tedious paperwork Have critical data available using apps and dashboards. Required Qualifications: Strong Knowledge of Microsoft Office (Word, Excel, PowerPoint) Strong communication, organizational, and multitasking abilities. Strong attention to detail and timelines, with proven ability to meet deadlines. Familiar with the following a plus: - Microsoft Power Platform (Power Automate, Power Apps, Power BI, Data Lake) - Microsoft SharePoint - Adobe Acrobat Pro Required Education: Matriculated in an undergraduate program with at least a 2.6 GPA or a graduate program with at least a 2.8 GPA. Major(s) Preferred: Computer Science; Business Administration; Management of Technology, Architecture & Engineering; Information Science; Data Science All applicants must be authorized to work in the United States at the time of application. Students' transcript must be submitted. Equal Employment OpportunityMTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
    $19-21 hourly Auto-Apply 44d ago
  • Technical Communications Specialist, Emerging Talent Intern (Spring)

    Metropolitan Transportation Authority 4.6company rating

    New York, NY jobs

    at New York City Transit Department: Operations Support, NYCT Technical Communications Specialist, Emerging Talent Intern Hourly Rate: $19.00 (Undergraduate), $21.00 (Graduate) OVERVIEW OF DEPARTMENT: New York City Transit's Department of Subways, with over 6,400 subway cars and 472 stations, employs 29,000 individuals who work together 24/7, 365 days a year, to move millions of customers safely to their destinations. These employees operate trains, maintain railcars, assist customers in stations, make critical right-of-way and electronic repairs, and provide technical and analytic support to deliver timely and reliable customer services. The Operations Support Division within the Department of Subways provides analytical and management support to the operating divisions. The division's Performance Analysis Unit (PAU) is an analytical team responsible for owning and interpreting data and analytics for both leadership and operating personnel on subway network service performance. RESPONSIBILITIES: The intern will support the Performance Analysis Unit by improving documentation, communication, and workflow processes that enhance how operational and analytical teams share and use information. * Analyze and document Subways team workflows to identify and implement process improvements. * Research, write, and edit procedures, user guides, reports, and training materials. * Translate complex technical or analytical concepts into clear, accessible language and visuals. * Design and produce presentations, dashboards, and internal websites that collate important information. * Establish and maintain documentation standards, templates, and style guides. * Support project management activities such as scheduling, task tracking, and maintaining project files. * Organize and maintain digital repositories, shared drives, and knowledge bases. * Collaborate with cross-functional teams to enhance documentation quality and workflow efficiency. PROJECTS: * Develop standardized documentation, procedures, and guides that synthesize personnel knowledge in a sustainable, valuable format. * Design an internal webpage to better present information and organize/consolidate key resources for our audiences. * Design, develop, and maintain a project management documentation and systems for our team's suite of work. REQUIRED QUALIFICATIONS: * Proficiency in Microsoft Office Suite is a must. * The candidate should possess organizational, analytical and communication skills. * The candidate should be able to work well under pressure and prioritize tasks effectively. * The candidate should have a keen eye for detail and be able to work independently while being an active team player. REQUIRED EDUCATION: * Matriculated in an undergraduate program in good standing with at least 2.5 GPA OR matriculated in a graduate program in good standing with at least 2.8 GPA * Major(s) Preferred: Technical communication, information design, data analytics or information systems, operations management, urban planning, transportation, or related field. All applicants must be authorized to work in the United States at the time of application. Students' transcript must be submitted. Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
    $19 hourly Auto-Apply 32d ago
  • Technology Support Analyst

    State of Virginia 3.4company rating

    Blacksburg, VA jobs

    The Department of Chemistry seeks a highly skilled and motivated individual to design, manage, and maintain the department's infrastructure, encompassing hardware, software, and instrumentation support. The primary focus will be on supporting Windows-based systems, with some assistance for Mac environments. The role also requires expertise in instrument control systems and data acquisition systems that are essential for the department's research and teaching mission. Key responsibilities include providing on-site technical support to faculty, students, and staff; managing desktop and laptop computers; configuring and maintaining instrument interfaces; and ensuring compliance with IT security and safety standards. The individual will work independently and coordinate with other members of the Chemistry Department IT team to meet all computing and laboratory technology needs. This position is crucial to the department's IT operations. As the primary on-site technology support resource, this individual represents IT services within the Chemistry Department, influencing the positive perception of our clients. Providing exceptional service-oriented support is a vital part of success in this role. The ideal candidate will possess solid technical knowledge and proficiency, demonstrate a strong commitment to improvement and teamwork, exhibit good follow-up and communication skills, and show professional respect for all clients, team members, and partners Required Qualifications * Demonstrated knowledge and advanced hands-on experience with Windows operating system configuration, deployment, and troubleshooting in an educational, office, or enterprise setting. * Experience managing and administering desktop and laptop endpoints, including hardware installation, replacement, repair, and software deployment. * Knowledge of IT security issues and ability to implement security practices to satisfy university requirements and best practices. * Demonstrated experience with instrument control systems, data acquisition systems, or laboratory equipment interfaces. * Ability to understand computer hardware, software, networks, and operating systems, and ability to configure systems to work effectively and reliably. * Ability to troubleshoot complex technical problems methodically and implement solutions with minimal oversight. * Excellent communication skills to interact effectively with clients of varying technical knowledge, addressing their needs and concerns professionally. * Ability to work independently and collaboratively in a team environment with a team-centric mindset. * Strong time management and prioritization skills to handle competing support requests and tasks. * Ability to maintain professional demeanor and diplomacy in times of high volume or difficult situations. * Demonstrated ability to create and maintain detailed documentation. Preferred Qualifications * Bachelor's degree in a technical computer-oriented field or related certifications, or equivalent experience. * Experience with Active Directory user provisioning, group management, and troubleshooting, including Group Policy administration. * Working knowledge of Mac operating system support and troubleshooting. * Knowledge of endpoint management tools and configuration management platforms (Microsoft Endpoint Configuration Manager, InTune, Jamf, or similar). * Experience in an academic or research environment. * Familiarity with specialized scientific instrumentation (mass spectrometers, NMR systems, chromatography equipment, etc.). * Experience with remote support delivery to distributed locations. * Demonstrated supervisory or mentoring experience, or willingness to supervise and train other IT support staff. * Experience with IT service ticketing and knowledge management systems. Pay Band 5 Overtime Status Exempt: Not eligible for overtime Appointment Type Regular Salary Information Commensurate with experience Hours per week 40 - exempt position Review Date 12/15/25 Additional Information The successful candidate will be required to have a criminal conviction check. About Virginia Tech Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually. Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development. Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. If you are an individual with a disability and desire an accommodation, please contact Leslie Cherry-Marshall at *************** during regular business hours at least 10 business days prior to the event.
    $36k-45k yearly est. 10d ago
  • IT Support Specialist (Help Desk)

    Alakaina Family of Companies 3.8company rating

    Arlington, VA jobs

    The Alaka`ina Foundation Family of Companies (FOCs) is looking for an IT Support Specialist (Help Desk) to support our government customer located in Arlington, Virginia. is 100% onsite. DESCRIPTION OF RESPONSIBILITIES: * Responsible for daily shift related tasks and reports, updating service tickets in the IT service management platform, and escalation of incidents requiring higher level support. * Implements policies, procedures and standards to ensure compliance with information systems goals and policies. * Complies with security procedures and policies. * Supports major IT hardware deployment or similar projects. * Perform actions to correct problems using remote diagnostic, remediation technology and tools or at user locations to install, modify, or make repairs to computer hardware and/or software. * Test and evaluate specified software packages, proposed hardware and software to determine efficiency, reliability, and compatibility with existing computer systems, peripherals and the network. * Other duties as assigned. REQUIRED DEGREE/EDUCATION/CERTIFICATION: * Bachelor of Science in Computer Science or related field or three to four (3-4) years of experience in the information technology field. * Required to be IAT Level II (CCNA, CySA+, CND, Security+) REQUIRED SKILLS AND EXPERIENCE: * Knowledge and experience of advanced end user device support, peripherals, and other related desktop/network technologies. * Requires advanced knowledge of unique, one-off, or uncommon technical systems in the enterprise. * Provide mentoring, training, ability to work on projects, conduct technology/system testing and/or assist with addressing issues that span the enterprise and overall responsible for personal computer activity. REQUIRED CITIZENSHIP AND CLEARANCE: * U.S. Citizenship required. * Must have an active Top-Secret with SCI clearance. The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible full-time employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays. We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees "EOE, including Disability/Vets" OR "Equal Opportunity Employer, including Disability/Veterans" The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kāpili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship. For additional information, please visit ************************** #LI-JS1 #ClearanceJobs
    $40k-77k yearly est. 7d ago
  • Sales Technology Coordinator (INDG)

    Bureau of National Affairs 4.7company rating

    Arlington, VA jobs

    The Sales Technology Coordinator is responsible for the strategic administration, optimization, and enablement of the tools and platforms that power the sales organization. This role will support the day-to-day operations of key sales technologies, provide reporting on adoption and performance, and drive continuous improvement through best practices, training, and technology roadmaps. Key Responsibilities Technology Administration * Serve as the primary administrator for the organization's sales technology stack (CRM, sales engagement platforms, enablement tools, etc.). * Ensure platforms are configured for usability, compliance, and performance across all sales segments. * Partner with cross-functional stakeholders (e.g., IT, Marketing, Sales Ops) to support integration and tool alignment. Reporting & Insights * Create dashboards and usage reports to monitor adoption, utilization trends, and tool effectiveness. * Analyze data to identify optimization opportunities and share actionable insights with sales leadership. * Track ROI of technology investments and present findings to senior stakeholders. Training & Enablement * Design and deliver engaging training programs to onboard new hires and upskill existing reps on tool usage and best practices. * Maintain documentation, playbooks, and knowledge base content to support ongoing enablement. * Host regular office hours, workshops, and refresher sessions to promote tool proficiency and efficiency. Qualifications * 3-5 years of experience in sales operations, enablement, or a sales technology-focused role. * Strong proficiency with CRM systems (e.g., Salesforce, Hubspot), sales engagement tools (e.g., Gong, Outreach, Seismic, Highspot, ZoomInfo, LinkedIn Navigator), and reporting platforms (e.g., Tableau, Power BI). * Demonstrated ability to build and deliver effective training for sales audiences. * Analytical mindset with the ability to translate data into strategic insights. * Exceptional communication and project management skills. * Bachelor's degree in Business, Marketing, Information Systems, or related field preferred. Preferred Skills * Experience adminstrating system integrations and vendor relationships. * Familiarity with sales methodologies and revenue enablement strategies. * Ability to balance technical expertise with a strong understanding of sales processes and priorities. Equal Opportunity Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group's policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law ("Protected Characteristic"). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics ("Discrimination").
    $57k-83k yearly est. Auto-Apply 18d ago
  • IT Support Analyst

    Mammoth Brands 4.1company rating

    Day, NY jobs

    Mammoth Brands (formerly Harry's Inc.) is the modern CPG company behind brands Harry's, Flamingo, Lume, Mando, and Coterie. We're building a new model-and home-brands, founders, and talent looking to solve unmet needs, improve peoples' lives, and ultimately challenge the status quo. Our mission is to “Create Things People Like More.” Simply put: everything we do should be better than what already exists. If it's not, we don't do it. This guides everything we do, from developing the best product experiences, to making Mammoth Brands a great place to work, to exploring innovative ways to give back to our community. We got our start in 2013 when our co-founders created Harry's. They built the brand differently-online first, prioritizing direct relationships with customers-and in the process learned they'd created something bigger: a playbook and platform that could help other brands grow and scale to their full potential, and a vision to reimagine consumer packaged goods. Today, Mammoth Brands is a growing portfolio of brands and the largest CPG company built in the last 20 years. Even as we grow, we take extra care to maintain the small, scrappy, entrepreneurial culture that helped to get us where we are today: to create a company that people like more, that better serves its customers, employees, and community. As a company, we're also committed to making a positive impact and have donated over $20 million through our network of nonprofit partners to date. Job Summary: The IT Support Analyst will provide technical assistance and support to end-users for all IT-related issues, ensuring minimal disruption to business operations. This role will serve as a primary point of contact for troubleshooting and resolving hardware, software, and basic networking problems across both PC (Windows) and Mac (mac OS) platforms. The ideal candidate is a customer-oriented problem-solver who can communicate technical concepts clearly to non-technical users. Responsibilities: Responsibilities include providing technical support via various channels, troubleshooting issues on both PC and Mac operating systems and common applications, resolving basic networking problems, and using a help desk ticketing system. Other duties involve assisting in IT asset inventory and staying informed on technology trends. Required qualifications: Required qualifications typically include an Associate's degree in IT or equivalent experience, at least 2 years in IT support, and proficiency in Windows and mac OS support. Strong problem-solving, analytical, and customer service skills are also essential. Advanced Technical Skills: Entra ID and Google Workspace: Proficiency in managing user accounts, permissions, and groups in identity and administering common cloud-based services like Microsoft 365 or Google Workspace. Basic networking: Experience with networking tasks, such as IP address and DNS configuration, troubleshooting firewall settings, and a deeper understanding of protocols like TCP/IP and DHCP. Mobile device management (MDM): Expertise in managing and securing mobile devices (smartphones and tablets) within the organization. System and security protocols: Knowledge of security best practices, such as endpoint protection, virus removal, and setting up and troubleshooting multi-factor authentication (MFA). Remote support and collaboration tools: Experience with remote desktop and support software, as many support tasks are performed remotely. Cloud infrastructure: Familiarity with cloud platforms like Amazon Web Services (AWS) or Microsoft Azure is increasingly valuable. Scripting and automation: Knowledge of scripting languages like PowerShell or Bash to automate routine tasks and increase efficiency. Ai Tooling skills: Understanding and willingness to understand Ai tools like ChatGPT, Gemini, Claude… Leveraging such tools to enhance responsiveness, and improve results to requestors. Service Management Experience: Working with a service management system like Freshservice, Jira, Zendesk… Managing responses, routing tickets appropriately to respective team members in timely fashion. Valuable Soft Skills: Communication: Excellent verbal and written communication is crucial for explaining complex technical issues to non-technical users in a patient and easy-to-understand manner. Problem-solving: Strong analytical and critical-thinking skills are necessary to diagnose problems systematically and find effective, efficient solutions. Patience and empathy: Users are often frustrated when technology fails. A patient and empathetic demeanor can calm users and build rapport, leading to better support outcomes. Customer service orientation: Going beyond a simple fix to ensure a positive and supportive experience for the user. Adaptability and continuous learning: The tech landscape changes constantly, so the ability and willingness to learn new technologies and adapt to new processes are essential. Attention to detail: Meticulousness is important for tasks like documenting processes and performing system backups to avoid errors. Time management and prioritization: The ability to handle multiple support requests simultaneously and prioritize them based on urgency and business impact. Benefits and perks Medical, dental, and vision coverage 401k match Equity in Mammoth Brands Flexible time off and working hours Wellness and L&D stipends 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop Free products from all of our brands This role requires 5 days in-office, Monday-Friday . Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday. Can't forget the free products and the opportunity to have some meetings without Zoom! We can't quantify all of the intangible things we think you'll love about working at Mammoth Brands, like the exciting challenges we tackle, the smart and humble team you'll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $70,000-$80,000, but the final compensation offer will ultimately be based on the candidate's location, skill level and experience. Mammoth Brands is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. Mammoth Brands is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Mammoth Brands' commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.
    $70k-80k yearly Auto-Apply 18d ago
  • Temporary - Computer Lab/Help Desk Technician (Pool)

    Tennessee Board of Regents 4.0company rating

    Nashville, TN jobs

    Title: Temporary - Computer Lab/Help Desk Technician (Pool) Assist with daily operations of the User Support Services Assist by helping students, faculty, and staff with technology-related issues and questions and by helping computer lab technicians and media services with technology setups. ESSENTIAL JOB FUNCTIONS/TYPICAL JOB DUTIES AND RESPONSIBILITIES Provides Help Desk phone support to the Nashville State community. Answers questions about hardware/software configurations. Performs password resets. Records work in the Help Desk ticketing system. Assists computer lab technician and media services with set up and delivery of technology equipment and services for classrooms, offices, and campus events. REQUIRED QUALIFICATIONS High school diploma or equivalent. Demonstrated experience with maintaining and answering questions about technology equipment. PREFERRED QUALIFICATIONS Associate's Degree in technology or related field. KNOWLEDGE, SKILLS, AND ABILITIES Proficiency in a variety of computer applications. Excellent customer service skills. Rate of Pay: $20.00 per hour Work Hours: Up to 28 hours per week. Hours and shifts may vary. Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check. AVAILABILITY/CLOSING DATE This posting is not a guarantee of an open position. Applications for temporary pool positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close annually on October 31st. Interested applicants who wish to maintain an active application within the system must re-apply each year.
    $20 hourly 39d ago
  • Enterprise Strategy, Technology & Engineering Fellow

    Metropolitan Transportation Authority 4.6company rating

    New York, NY jobs

    at MTA Headquarters Department: IT Strategy/Architect, MTA Headquarters Enterprise Strategy Technology & Engineering Fellow Hourly Rate: $21.00 (Undergraduate) OVERVIEW OF DEPARTMENT: The Enterprise Systems Architecture (ESA) group serves as a strategic and technical leadership function within MTA IT, responsible for guiding the design, integration, and governance of enterprise-wide technology solutions. ESA oversees a portfolio of highly technical functions and software applications that are central to delivering secure, scalable, and cost-effective IT services across all MTA agencies and administrative units. The group ensures that architectural decisions, delivery practices, and standards align with both agency-specific needs and the broader goals of the MTA enterprise. This includes managing the full lifecycle of business-facing and infrastructure-enabling applications, defining, and maintaining reference architecture models, and supporting investment, sustainment, or retirement decisions. ESA also oversees platforms such as network monitoring tools, configuration systems, and low-code environments that support field assets and operational continuity. Through strategic planning, interface design, and governance modeling, ESA promotes resilience, interoperability, and long-term sustainability of IT assets. The group plays a key role in mentoring teams, shaping technology vision, and enabling innovation across the MTA's digital infrastructure, while ensuring alignment with business objectives and enterprise strategy. RESPONSIBILITIES: Fellow will support strategic planning, architecture governance, data & analytics, and emerging-technology evaluation. * Assist in creating or updating the MTA-wide enterprise architecture inventory: cataloging key systems, data flows, interfaces, technical standards, or documentation gaps. * Analyze business / technical requirements for upcoming capital-program-driven technology projects, to ensure alignment with enterprise architecture policies. * Develop dashboards, matrices or visualizations (e.g. in Power BI) to show alignment, gaps, risks, or cost-benefit of proposed technology investments. * Support drafting sections of architecture-governance deliverables (policies, standards, roadmaps). * Stakeholder outreach: interview or survey internal teams on their architecture needs, gaps, or priorities. * Propose pilot-scale evaluation of an emerging / innovative technology (for example, cloud migrations, data governance improvements). * Document and present your findings: short-form memo or presentation to senior leadership (architecture lead / IT executive). * Fellow will collaborate with enterprise architects, data analysts, project managers, and other stakeholders across MTA (IT divisions, capital planning, operations) to deliver actionable analysis and recommendations. PROJECTS: * Improved Technology Alignment: By helping to document and analyze the MTA's enterprise architecture, the Fellow will provide valuable insights that support strategic technology planning and ensure future projects adhere to established standards and business priorities. * Enhanced Decision-Making: Deliverables such as data dashboards, system inventories, and technology assessments will give leadership better visibility into the agency's technology portfolio-enabling smarter investments and risk management. * Support for Digital Transformation: Fellow's contributions will aid in the MTA's ongoing efforts to modernize legacy systems, move toward cloud-based and data-driven solutions, and improve interoperability across divisions. REQUIRED QUALIFICATIONS: * Proficiency in Microsoft Office Suite is a must. * The candidate should possess organizational, analytical and communication skills. * The candidate should be able to work well under pressure and prioritize tasks effectively. * The candidate should have a keen eye for detail and be able to work independently while being an active team player. REQUIRED EDUCATION: * Matriculated in a undergraduate program in good standing with at least 2.5 GPA * Major(s) Preferred: Computer Science, Information Technology, Systems Engineering, Architecture; Information Systems, Enterprise Architecture, or related field. All applicants must be authorized to work in the United States at the time of application. Students' transcript must be submitted. Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
    $21 hourly Auto-Apply 30d ago
  • Technology Support Specialist

    Stony Brook University 4.1company rating

    Stony Brook, NY jobs

    **Required Qualifications:** (as evidenced by an attached resume) Bachelor's Degree. In lieu of a degree, a combination of education and relevant experience totaling four [4] full-time years may be considered. Two [2] years of full-time experience supporting, installing, configuring, and troubleshooting IT equipment. Experience with basic networking and how it relates to desktop support (i.e. TCPIP, Firewalls, command-line functions). **Preferred Qualifications:** Experience working with Windows 8 and/or Windows 10. Experience utilizing remote software solutions to resolve desktop support-related issues (i.e. Bomgar, GoToMeeting, etc.). Experience supporting and troubleshooting MAC hardware and software. **Brief Description of Duties:** This position will be the main point of contact for all Information Technology within the assigned areas and buildings. This will include all equipment, Networking, Printer, Tablet, Mobile device troubleshooting, and any other directly related support as it relates to the areas and buildings and the University-wide standards. Therefore, the selected applicant will have the ability to lead, coach, and train department employees on various IT processes and equipment in order to ensure all IT needs are met for the end-users. The successful incumbent will have excellent customer service and interpersonal skills, exercising strong organizational and time-management skills with exceptional attention to detail. Essential for this role is the adeptness to work independently as well as part of a team with a collaborative approach to problem-solving. **Duties:** ● Field Support: Provide technical support for end-users for hardware, software, peripherals, and mobile technology via phone, email, chat, or in person. This includes, but is not limited to diagnosing various operating systems and application issues, as well as hardware-related problems as needed. In the performance of all job duties, at all times for delivering optimal customer service, for protecting institutional data and privacy, and the excellent delivery of solutions and services by following divisional and University policies, procedures, and processes. ● Research and Development: Research and document resolutions to technical support issues in the departmental knowledge base and ticket system. In addition, the incumbent will be required to proactively research and understand new technologies as they develop in order to make recommendations for improving the computing experience of the department. ● Act as an escalation and troubleshooting support person for the Customer Engagement and Support student assistants regarding the diagnosing and repairing of technical-related issues. ● Vendor Support and Implementation: Incumbent will be responsible for acting as a liaison for end-users as it relates to their technical support interactions with vendors. This includes but is not limited to providing hardware and software quotes, vendor onsite installations, and troubleshooting of hardware and software. At times, the technician may be asked to provide guidance to the vendor regarding the University's best practices as it relates to the respective technology. ● Other duties or projects as assigned as appropriate to rank and department mission such as providing back-up coverage for various other professional technical support positions as needed. **Special Notes:** This is a full-time appointment. FLSA Non Exempt position, eligible for the overtime provisions of the FLSA. **This position is onsite not remote.** Must have, keep and maintain the appropriate valid NYS Driver's License; have a motor vehicle record which is free from major violations or a pattern of repeat violations. (***Out-of-State Applicants, see "Special Notes"). ***Out-of-State Applicants: Please note as a condition of employment and in order for this position to be tendered, the successful incumbent will be required to provide evidence of a valid license and driving abstract from the state issuing the license within five business days of a conditional offer and must obtain a NYS driver's license within 30 days of start date. Resume/CV should be included with the online application. **_Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws._** If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at ************** or visit OEA (**************************************** . _In accordance with the Title II Crime Awareness and Security Act_ a _copy of our crime statistics can be viewed_ here (*********************************** _._ Visit our WHY WORK HERE (*************************************************************** page to learn about the **total rewards** we offer. **Job Number:** 2504573 **Official Job Title:** : Programmer-Analyst **Job Field** : Information Technology **Primary Location** : US-NY-Stony Brook **Department/Hiring Area:** : Division of Information Technology - Customer Engagement and Support **Schedule** : Full-time **Shift** : Day Shift **Shift Hours:** : 8:30am - 5:00pm : **Posting Start Date** : Dec 10, 2025 **Posting End Date** : Dec 24, 2025, 11:59:00 PM **Salary:** : $60,000 - $70,000 **Appointment Type:** : Term **Salary Grade:** : SL2 **SBU Area:** : Stony Brook University **Req ID:** 2504573
    $60k-70k yearly 2d ago
  • Temporary- Help Desk Assistant (Pool)

    Tennessee Board of Regents 4.0company rating

    Gallatin, TN jobs

    Title: Temporary- Help Desk Assistant (Pool) Institution: Volunteer State Community College To provide courteous and timely assistance for employees and students who contact the IT Help Desk. Help students configure and troubleshoot wireless access on personal devices. Provide IT Help Desk support for students (walk-in and phone) for various technical issues including but not limited to username/passwords, minor hardware and software problems, and email. Create work orders for IT personnel when issue cannot be resolved. Perform light maintenance on printers. Checkout equipment to faculty, staff and students. Fill in as backup for switchboard operators. Other duties as assigned. Minimum Qualifications: High school diploma or GED equivalent. Knowledge, Skills, and Abilities Experience with Microsoft applications and strong familiarity with Microsoft software. Ability to learn new software. Excellent telephone, verbal, written, and interpersonal communication skills. Ability to prioritize and multi-task. Pay Rate: $16.00 per hour Availability/Closing Date: This posting is not a guarantee of an open position. Applications for temporary part-time positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close yearly on October 31; to maintain your application within the system, you will need to re-apply each year. Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire. Applicants may be subject to a background check.
    $16 hourly 41d ago
  • Library Technical Assistant III

    The New York Public Library 4.5company rating

    New York, NY jobs

    Job DescriptionDescriptionOverview Access Services is part of the Humanities and Social Sciences Research Divisions and is responsible for storing, locating, status updating, and delivering materials to the reading and study rooms in the Stephen A. Schwarzman Building. The Access Services team partners with the Research Collections and Preservation Consortium (ReCAP) in delivering materials stored in the Princeton storage facility to the research libraries. The Milstein 2 Research Stacks heralds a new way of managing research library inventory and the Access Services team is also responsible for ingesting, storing, and moving those research items to the requested location. This position is integral to successful public service in the Stephen A Schwarzman as well as the other research centers. Library Technical Assistants process users' requests for materials housed in the Milstein Research Stacks. This includes, successfully locating materials, updating their status, and delivery to the proper service desk for use. This role is eligible for a performance based upgrade to $43,112 after one year of successful performance Responsibilities Reporting to the Library Technical Assistant IV, the Library Technical Assistant III will: Filling reader requests and providing inventory control for research materials including: Physical delivery of items Checking in and out items via the ILS catalog Checking in and out items via an inventory software Shelving of items Performing public service desk duties at the following service points: Milstein Research Stacks Room 50 Scholar Rooms Responsible for successfully checking in and out and making deliveries of Offsite Materials to its desired service location Responsible for materials processing including Labeling Barcoding Preservation stability Responsible for supervising staff in circulation and collection activities in the absence of a LTA IV Required Education, Experience & SkillsRequired Education & Certifications High School Diploma or equivalent work experience in an urban library setting Required Experience A minimum of 3-5 years experience Required Skills Must possess good communication and interpersonal skills and the ability to maintain and foster cooperative and courteous working relationships. Must demonstrate strong attention to detail, speed and accuracy in carrying out duties. Ability to sort efficiently in alphabetic, numeric or alphanumeric order. Strong computer skills, including working knowledge of Microsoft Office programs, the Internet and e-mail programs. Demonstrated ability to work with a team and on independent projects. Demonstrated flexibility and reliability. Customer service experience required. Managerial/Supervisory Responsibilities Responsible for supervising staff in circulation and collection activities in the absence of a LTA IV Preferred Qualifications Some college More...Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy will be provided with additional instructions at the time of the conditional offer. Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Be Welcoming and Inclusive Work Environment Research Library setting Physical Duties Limited physical effort is required Light lifting required Pre-Placement Physical Required? No Union/Non Union Local 1930 FLSA Status Non-Exempt Schedule Research library hours; may require nights and weekend hours
    $33k-42k yearly est. 12d ago
  • Venipuncture Tech Clin Support- Per Diem

    Stony Brook University 4.1company rating

    Stony Brook, NY jobs

    At Stony Brook Medicine the **Venipuncture Tech Clin Support at the Patient Service Center** continues to develop and maintain a full service Patient Service Center. Phlebotomy and specimen collection facility. Registration, billing, order entry, patient and customer service, result reporting quality control and auditing. The position requires compliance with regulatory agencies, i.e. NYSDOH, CAP, Joint Commission and University Hospital and departmental policies and procedures. The long-term objective is to develop a vital link between the hospital and surrounding community by providing service excellence that will further enhance the reputation of University Hospital and the Department of Laboratories. **Duties of a Venipuncture Tech Clin Support at the Patient Service Center for the Department of Laboratories may include the following but are not limited to:** + Will be required to perform phlebotomy and specimen collection procedures to insure proper collection and processing of patient specimens per established standards. + Will provide information to patients, hospital staff, community physicians, agency and institutional clients related to laboratory testing, specimen collection, laboratory services, result reporting and specimen tracking. This includes daily faxing and sending of laboratory reports. + Will provide patient services to include LSARD and outpatient registration processes. These functions include knowledge of insurance providers, billing codes, order entry, Sunquest laboratory information systems, result reporting, crediting functions and discharging per University Hospital policies and procedures to conform to regulatory agency mandates which ICD-10 CM billing codes, medical necessity and Medicare questionnaires. + Will assist all clients with problem resolution and provide prompt and accurate resolutions to service issues, testing problems and billing concerns. + Will handle all processing of biological specimens in the optimal way to assure specimen integrity and maintain all safety regulations as per established procedures. + Will maintain all records and patient files in accordance with University Hospital and departmental policies and procedures. These will include regulatory agency mandates of labs from NYSDOH, CAP and JCAHO, etc. + Will act as a liaison for courier services, to identify concerns and help arrange these services to meet departmental needs. + Must demonstrate competency in Microsoft office suite and technical competency with Department of Laboratories Information System, Sunquest and Cerner patient management systems. + Will maintain all measures of quality control as related to the patient and customer services centers. + Will maintain adequate supplies and alternate stock to obtain maximum benefits, will order and distribute supplies to outreach clients. + Will willingly rotate between the Customer Service Center, the Patient Service Center, and off-site areas and work hours to meet departmental needs. **Qualifications** **Required:** Phlebotomy certificate, 2 years of phlebotomy experience with at least one year of experience in pediatric phlebotomy. Knowledge of patient registration procedures, regulatory and compliance mandates, insurance providers and billing information. Knowledge of hospital and/or laboratory computer systems. **Preferred:** Associate's degree and one year customer service experience in a clinical healthcare setting. In lieu of degree, two years administrative experience to include one year customer service experience in a clinical healthcare setting. ASCP ASPT preferred. **Special Notes** **:** **Resume/CV should be included with the online application.** **Posting Overview** **:** This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date). If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date. _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ + Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. + All Hospital positions maybe subject to changes in pass days and shifts as necessary. + This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair. + This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities. **Prior to start date, the selected candidate must meet the following requirements:** + Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services * + Complete electronic reference check with a minimum of three (3) professional references. + Successfully complete a 4 panel drug screen * + Meet Regulatory Requirements for pre employment screenings. + Provide a copy of any required New York State license(s)/certificate(s). **Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.** ***The hiring department will be responsible for any fee incurred for examination** . _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws. **If you need a disability-related accommodation, please call the University Office of Equity and Access at *************.** **_In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed_** **_here_** **_._** **Visit our** **WHY WORK HERE** **page to learn about the total rewards we offer.** Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally. **Anticipated Pay Range:** The starting salary range (or hiring range) for this position has been established as $21.00 - $24.00 The above salary range represents SBUH's good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate's validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired. Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and state pension that add to your bottom line. . **Job Number:** 2503835 **Official Job Title:** : TH Instructional Support Assistant **Job Field** : Administrative & Professional (non-Clinical) **Primary Location** : US-NY-Stony Brook **Department/Hiring Area:** : Specimen Collection **Schedule** : Per Diem **Shift** : Variable **Shift Hours:** : variable **Pass Days:** : Variable **Posting Start Date** : Oct 21, 2025 **Posting End Date** : Jan 20, 2026, 4:59:00 AM **Salary:** : $21.00 - $24.00 **Salary Grade:** : SL1 **SBU Area:** : Stony Brook University Hospital **Req ID:** 2503835
    $49k-62k yearly est. 52d ago
  • Venipuncture Tech Clin Support- Per Diem

    Stony Brook University 4.1company rating

    Stony Brook, NY jobs

    At Stony Brook Medicine the Venipuncture Tech Clin Support at the Patient Service Center continues to develop and maintain a full service Patient Service Center. Phlebotomy and specimen collection facility. Registration, billing, order entry, patient and customer service, result reporting quality control and auditing. The position requires compliance with regulatory agencies, i.e. NYSDOH, CAP, Joint Commission and University Hospital and departmental policies and procedures. The long-term objective is to develop a vital link between the hospital and surrounding community by providing service excellence that will further enhance the reputation of University Hospital and the Department of Laboratories. Duties of a Venipuncture Tech Clin Support at the Patient Service Center for the Department of Laboratories may include the following but are not limited to: * Will be required to perform phlebotomy and specimen collection procedures to insure proper collection and processing of patient specimens per established standards. * Will provide information to patients, hospital staff, community physicians, agency and institutional clients related to laboratory testing, specimen collection, laboratory services, result reporting and specimen tracking. This includes daily faxing and sending of laboratory reports. * Will provide patient services to include LSARD and outpatient registration processes. These functions include knowledge of insurance providers, billing codes, order entry, Sunquest laboratory information systems, result reporting, crediting functions and discharging per University Hospital policies and procedures to conform to regulatory agency mandates which ICD-10 CM billing codes, medical necessity and Medicare questionnaires. * Will assist all clients with problem resolution and provide prompt and accurate resolutions to service issues, testing problems and billing concerns. * Will handle all processing of biological specimens in the optimal way to assure specimen integrity and maintain all safety regulations as per established procedures. * Will maintain all records and patient files in accordance with University Hospital and departmental policies and procedures. These will include regulatory agency mandates of labs from NYSDOH, CAP and JCAHO, etc. * Will act as a liaison for courier services, to identify concerns and help arrange these services to meet departmental needs. * Must demonstrate competency in Microsoft office suite and technical competency with Department of Laboratories Information System, Sunquest and Cerner patient management systems. * Will maintain all measures of quality control as related to the patient and customer services centers. * Will maintain adequate supplies and alternate stock to obtain maximum benefits, will order and distribute supplies to outreach clients. * Will willingly rotate between the Customer Service Center, the Patient Service Center, and off-site areas and work hours to meet departmental needs. Qualifications Required: Phlebotomy certificate, 2 years of phlebotomy experience with at least one year of experience in pediatric phlebotomy. Knowledge of patient registration procedures, regulatory and compliance mandates, insurance providers and billing information. Knowledge of hospital and/or laboratory computer systems. Preferred: Associate's degree and one year customer service experience in a clinical healthcare setting. In lieu of degree, two years administrative experience to include one year customer service experience in a clinical healthcare setting. ASCP ASPT preferred. Special Notes: Resume/CV should be included with the online application. Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date). If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date. ______________________________________________________________________________________________________________________________________ * Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. * All Hospital positions maybe subject to changes in pass days and shifts as necessary. * This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair. * This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities. Prior to start date, the selected candidate must meet the following requirements: * Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services* * Complete electronic reference check with a minimum of three (3) professional references. * Successfully complete a 4 panel drug screen* * Meet Regulatory Requirements for pre employment screenings. * Provide a copy of any required New York State license(s)/certificate(s). Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer. * The hiring department will be responsible for any fee incurred for examination. _____________________________________________________________________________________________________________________________________ Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws. If you need a disability-related accommodation, please call the University Office of Equity and Access at *************. In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here. Visit our WHY WORK HERE page to learn about the total rewards we offer. Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally. Anticipated Pay Range: The starting salary range (or hiring range) for this position has been established as $21.00 - $24.00 The above salary range represents SBUH's good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate's validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired. Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and state pension that add to your bottom line. . '723310
    $49k-62k yearly est. 51d ago

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