Quality Assurance Manager jobs at Personalized Beauty Discovery, Inc.

Under the direction of the Vice President and Chief Quality Officer, the Director of Quality Improvement is responsible for developing and implementing the organization's Performance Improvement plan and priorities consistent with regulatory standards and evidence based best practices. As a member of the leadership team, serves as a role model and leader to colleagues and staff throughout the organization. Thoughtfully develops and implements initiatives to achieve improvements consistent with hospital strategic priorities. Promotes a culture that is positive, that values individual strengths, and is committed to optimal patient care, and compliance with regulatory standards. This position is responsible for direct supervision of the Quality Analyst and Quality Improvement Specialist and serves as the Stroke Coordinator. Key responsibilities include: • Strategic focus on improving quality. Responsible for goal setting and achievement using SJMC established Performance Improvement methodology and analytic tools. Defines measurable and actionable metrics and ongoing monitors to sustain performance. • Identifies and drives analytic needs for improvement projects/initiatives. Supports leaders in development of problem charter and selection of the best tools for data analysis. Mastery of basic statistical concepts, tools and techniques and working knowledge of improvement tools and techniques. Teaches/mentors others on basic topics and able to assist others with advanced topics. • Serves as Stroke Coordinator and supports the Stroke Program including defining and developing structure, process and outcome measures, policies, accreditation and facilitating and actively developing initiatives to meet and exceed evidence-based care metrics for stroke patients. • Lead and/or facilitate complex multidisciplinary improvement teams as needed to achieve quality and performance improvement goals. • Responsible for oversight of data collection, measurement, and data analysis for organizational, federal and state quality metrics. • Coordinate mortality, patient complaint, and outcome reviews. • Serve as a regulatory resource regarding state and federal regulations and standards, including but not limited to CMS, TJC, and NYS. • Create and present data needed for evaluation and appropriate action by committees, leadership, and quality improvement teams. • Represents the organization within and external to the community when required. • Assist in improving patient experience through analysis of data and implementation of initiatives to improve performance. Requirements: • Bachelor's Degree or commensurate experience required. • Registered Nurse in New York State required • Master's Degree in Healthcare specialty preferred • Current certification as CPHQ strongly preferred. Certification required within 3 years of hire date. • Previous managerial experience preferred. • Competence in Microsoft office products including PowerPoint and Microsoft Excel. • Familiarity with health care clinical operations and processes in an acute care hospital setting. • Familiarity with regulatory requirements as related to hospital setting. Other Requirements: • The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull less than 10 pounds, and occasionally lift, carry or push/pull up to 10 pounds. • While performing the duties of this Job, the employee is regularly required to perform activities that require fine motor skills. The employee is frequently required to do repetitive motion, hear, reach, sit, and speak. The employee is occasionally required to walk. • Specific vision abilities required by this job include color vision, far vision, and near vision. • The noise level in the work environment is usually quiet. Salary: $170K-$180K Saint Joseph's Medical Center is an equal opportunity employer.

The Director of Quality is responsible for developing, implementing, and maintaining a comprehensive quality improvement (QI) and performance management program for the Federally Qualified Health Center (FQHC). This role ensures compliance with HRSA requirements, NCQA Patient-Centered Medical Home (PCMH) standards, UDS reporting, and other regulatory or accreditation bodies, while fostering a culture of continuous improvement in clinical, operational, and patient experience outcomes. RESPONSIBILITIES: * Directly supervises the Quality Coordinators. * Develops Quality Assurance policies to ensure successful implementation of improvement standards. * Serves as the primary liaison between JPA and Managed Care Organizations (MCOs), representing the organization in all quality-related engagements and ensuring active participation in MCO quality meetings. Assesses patient medical records to ensure compliance with established quality standards. * Coordinates and ensures timely completion of the quarterly provider peer review cycle. * Conduct on-site visits to monitor and assess the implementation of QA/QI activities, including pre-visit planning and daily huddles. * Aggregates statistical quality assurance data, develops comprehensive narrative reports, and partners with clinical informatics specialists to support data-driven improvements. * Collaborates with the CMO to revise the Quality Assurance and Utilization Review plan in accordance with HRSA guidelines. * Coordinates recurring QI/QA meetings with the Quality Coordinators and Department Leads, manages meeting coordination, records minutes, tracks participation, and ensures timely follow-up on all assigned tasks and activities. * Monitor and track performance on HEDIS and other quality measures across payer contracts. * Identify and prioritize care gaps in collaboration with clinical and operational teams. * Develop and implement strategies to close care gaps, including outreach campaigns, provider engagement, and patient education. * Collaborate with clinical teams, payors, and population health staff to align quality improvement efforts with value-based care goals. Maintain up-to-date knowledge of CMS, NCQA, and payer-specific quality measure requirements. * Assist in the reporting and analysis of quality metrics to identify trends, disparities, and opportunities for improvement. * Coordinate with IT and analytics teams to ensure accurate and timely data capture and reporting. * Support the preparation of documentation and evidence for HEDIS audits and external reviews. * Contribute to quality improvement initiatives, such as PDSA cycles, root cause analyses, and performance dashboards. * May be required to perform other duties as assigned or when necessary. QUALIFICATIONS: Education: * Bachelor's degree in healthcare administration, public health, Nursing, or related field required. * Master's degree in public health, Healthcare Administration, or related field preferred. * A licensed Registered Nurse (RN) or Nurse Practitioner (NP) with a strong background in healthcare quality improvement will also be considered in lieu of a master's degree. Experience: * Minimum 5 years of progressively responsible experience in healthcare quality or performance improvement, preferably in a community health center or FQHC setting. * Strong working knowledge of HRSA, UDS, NCQA PCMH, and related regulatory requirements. Skills: * Demonstrated ability to lead quality initiatives and manage cross-functional teams. * Proficiency in data analysis and quality improvement tools (e.g., Excel, EHR reporting, QI methodologies). Excellent verbal and written communication skills. * Experience with risk management, clinical compliance, and patient safety programs is a plus. Working Conditions: * Primarily office-based with some travel between clinical sites. * May require occasional evenings or weekends for meetings or training. Why Join Us: Be part of a mission-driven organization focused on improving patient outcomes and advancing health equity. Collaborate with cross-functional teams to shape the future of value-based care. Opportunities for growth and professional development in a dynamic healthcare environment.

Job Description The Director of Quality is responsible for developing, implementing, and maintaining a comprehensive quality improvement (QI) and performance management program for the Federally Qualified Health Center (FQHC). This role ensures compliance with HRSA requirements, NCQA Patient-Centered Medical Home (PCMH) standards, UDS reporting, and other regulatory or accreditation bodies, while fostering a culture of continuous improvement in clinical, operational, and patient experience outcomes. RESPONSIBILITIES: Directly supervises the Quality Coordinators. Develops Quality Assurance policies to ensure successful implementation of improvement standards. Serves as the primary liaison between JPA and Managed Care Organizations (MCOs), representing the organization in all quality-related engagements and ensuring active participation in MCO quality meetings. Assesses patient medical records to ensure compliance with established quality standards. Coordinates and ensures timely completion of the quarterly provider peer review cycle. Conduct on-site visits to monitor and assess the implementation of QA/QI activities, including pre-visit planning and daily huddles. Aggregates statistical quality assurance data, develops comprehensive narrative reports, and partners with clinical informatics specialists to support data-driven improvements. Collaborates with the CMO to revise the Quality Assurance and Utilization Review plan in accordance with HRSA guidelines. Coordinates recurring QI/QA meetings with the Quality Coordinators and Department Leads, manages meeting coordination, records minutes, tracks participation, and ensures timely follow-up on all assigned tasks and activities. Monitor and track performance on HEDIS and other quality measures across payer contracts. Identify and prioritize care gaps in collaboration with clinical and operational teams. Develop and implement strategies to close care gaps, including outreach campaigns, provider engagement, and patient education. Collaborate with clinical teams, payors, and population health staff to align quality improvement efforts with value-based care goals. Maintain up-to-date knowledge of CMS, NCQA, and payer-specific quality measure requirements. Assist in the reporting and analysis of quality metrics to identify trends, disparities, and opportunities for improvement. Coordinate with IT and analytics teams to ensure accurate and timely data capture and reporting. Support the preparation of documentation and evidence for HEDIS audits and external reviews. Contribute to quality improvement initiatives, such as PDSA cycles, root cause analyses, and performance dashboards. May be required to perform other duties as assigned or when necessary. QUALIFICATIONS: Education: Bachelor's degree in healthcare administration, public health, Nursing, or related field required. Master's degree in public health, Healthcare Administration, or related field preferred. A licensed Registered Nurse (RN) or Nurse Practitioner (NP) with a strong background in healthcare quality improvement will also be considered in lieu of a master's degree. Experience: Minimum 5 years of progressively responsible experience in healthcare quality or performance improvement, preferably in a community health center or FQHC setting. Strong working knowledge of HRSA, UDS, NCQA PCMH, and related regulatory requirements. Skills: Demonstrated ability to lead quality initiatives and manage cross-functional teams. Proficiency in data analysis and quality improvement tools (e.g., Excel, EHR reporting, QI methodologies). Excellent verbal and written communication skills. Experience with risk management, clinical compliance, and patient safety programs is a plus. Working Conditions: Primarily office-based with some travel between clinical sites. May require occasional evenings or weekends for meetings or training. Why Join Us: Be part of a mission-driven organization focused on improving patient outcomes and advancing health equity. Collaborate with cross-functional teams to shape the future of value-based care. Opportunities for growth and professional development in a dynamic healthcare environment.

The Director of Quality is responsible for developing, implementing, and maintaining a comprehensive quality improvement (QI) and performance management program for the Federally Qualified Health Center (FQHC). This role ensures compliance with HRSA requirements, NCQA Patient-Centered Medical Home (PCMH) standards, UDS reporting, and other regulatory or accreditation bodies, while fostering a culture of continuous improvement in clinical, operational, and patient experience outcomes. RESPONSIBILITIES: Directly supervises the Quality Coordinators. Develops Quality Assurance policies to ensure successful implementation of improvement standards. Serves as the primary liaison between JPA and Managed Care Organizations (MCOs), representing the organization in all quality-related engagements and ensuring active participation in MCO quality meetings. Assesses patient medical records to ensure compliance with established quality standards. Coordinates and ensures timely completion of the quarterly provider peer review cycle. Conduct on-site visits to monitor and assess the implementation of QA/QI activities, including pre-visit planning and daily huddles. Aggregates statistical quality assurance data, develops comprehensive narrative reports, and partners with clinical informatics specialists to support data-driven improvements. Collaborates with the CMO to revise the Quality Assurance and Utilization Review plan in accordance with HRSA guidelines. Coordinates recurring QI/QA meetings with the Quality Coordinators and Department Leads, manages meeting coordination, records minutes, tracks participation, and ensures timely follow-up on all assigned tasks and activities. Monitor and track performance on HEDIS and other quality measures across payer contracts. Identify and prioritize care gaps in collaboration with clinical and operational teams. Develop and implement strategies to close care gaps, including outreach campaigns, provider engagement, and patient education. Collaborate with clinical teams, payors, and population health staff to align quality improvement efforts with value-based care goals. Maintain up-to-date knowledge of CMS, NCQA, and payer-specific quality measure requirements. Assist in the reporting and analysis of quality metrics to identify trends, disparities, and opportunities for improvement. Coordinate with IT and analytics teams to ensure accurate and timely data capture and reporting. Support the preparation of documentation and evidence for HEDIS audits and external reviews. Contribute to quality improvement initiatives, such as PDSA cycles, root cause analyses, and performance dashboards. May be required to perform other duties as assigned or when necessary. QUALIFICATIONS: Education: Bachelor's degree in healthcare administration, public health, Nursing, or related field required. Master's degree in public health, Healthcare Administration, or related field preferred. A licensed Registered Nurse (RN) or Nurse Practitioner (NP) with a strong background in healthcare quality improvement will also be considered in lieu of a master's degree. Experience: Minimum 5 years of progressively responsible experience in healthcare quality or performance improvement, preferably in a community health center or FQHC setting. Strong working knowledge of HRSA, UDS, NCQA PCMH, and related regulatory requirements. Skills: Demonstrated ability to lead quality initiatives and manage cross-functional teams. Proficiency in data analysis and quality improvement tools (e.g., Excel, EHR reporting, QI methodologies). Excellent verbal and written communication skills. Experience with risk management, clinical compliance, and patient safety programs is a plus. Working Conditions: Primarily office-based with some travel between clinical sites. May require occasional evenings or weekends for meetings or training. Why Join Us: Be part of a mission-driven organization focused on improving patient outcomes and advancing health equity. Collaborate with cross-functional teams to shape the future of value-based care. Opportunities for growth and professional development in a dynamic healthcare environment.

A bit about this role: The IP Quality Program Manager for Inpatient is a high-impact, hands-on leader responsible for driving clinical quality, regulatory compliance, and operational efficiency across the Utilization Management (UM) department. This role combines advanced UM expertise, AI/LLM integration, and data-driven decision-making to transform clinical review, audit, and workflow operations. The Program Manager will oversee all Quality activities within the Inpatient Team, lead AI-powered audit initiatives, and ensure all IP processes meet Regulatory and CMS Regulations. This is a fast-paced, high-change environment requiring someone who thrives on operational challenges, can manage multiple priorities simultaneously, and is comfortable leading innovation at the intersection of clinical operations and technology Your Responsibilities and Impact will include: Lead New Hire Onboarding & Development - Build and maintain standardized training, assess learning milestones, and provide targeted re-education to support progression into more complex clinical reviews. Monitor & Improve OD Compliance - Partner with Compliance, A&G, and UM leadership to track OD timeliness, accuracy, and overturns; use insights to mitigate risk and drive continuous improvement. Integrate CMS Regulatory Updates - Stay current on OD-related CMS changes and embed updates into SOPs, training materials, and clinical review practices; proactively re-educate staff. Drive Clinical Decision Quality - Evaluate clinical decision-making for accuracy, consistency, and adherence to evidence-based criteria; use audits to identify trends and direct interventions. Lead Remediation & Quality Improvement - Develop and deliver corrective action plans, workflow refinements, and policy updates based on error patterns or emerging risks. Provide SME Guidance & Real-Time Coaching - Serve as a clinical and operational resource; support staff with real-time problem solving and reinforce best practices. Deliver Ongoing Education & IRR - Conduct in-services, case studies, and cross-functional learning sessions; manage IRR reviews and implement training based on results; maintain a comprehensive learning library. Maintain Clinical Tools & SOP Alignment - Curate job aids, decision tools, and supplemental materials; support annual SOP reviews to ensure accuracy, consistency, and compliance. Support Team Operations & Cross-Functional Work - Participate in weekly assignment planning, team meetings, committees, workflow changes, and partner-department initiatives; respond to interdepartmental questions. Advance AI/LLM Adoption in Clinical Practice - Utilize AI/LLM models to strengthen decision quality and predictive analytics; implement AI-driven tools; train staff on effective use of AI in clinical workflows. Required skills and experience: Strong clinical expertise with an unrestricted RN license and 5+ years of nursing experience, including at least 4 years in health plan Utilization Management; prior provider-side clinical experience preferred. Demonstrated leadership, collaboration, and coaching abilities, with experience training or teaching nurses/clinicians in complex clinical and regulatory topics. Advanced analytical, strategic thinking, and problem-solving skills, with the ability to navigate complexity and balance multiple priorities in a fast-paced or startup environment. In-depth knowledge of Medicare Advantage, CMS guidelines, and regulations governing claims, appeals, and grievances, with proven ability to apply compliance requirements in daily operations. Experience with AI/LLM technologies, including applying AI tools to clinical decision-making, operational workflows, or reviewer support. Member- and colleague-centric mindset, demonstrating empathy, service orientation, and commitment to high-quality, compliant care delivery. Desired skills and experience: Certified InterQual Trainer and/or Certified Coder #LI-DS1 #LI-Remote Salary Range: $80,000-$120,000 / year The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Our Total Rewards package includes: Employer sponsored health, dental and vision plan with low or no premium Generous paid time off $100 monthly mobile or internet stipend Stock options for all employees Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles Parental leave program 401K program And more.... *Our total rewards package is for full time employees only. Intern and Contract positions are not eligible. Healthcare equality is at the center of Devoted's mission to treat our members like family. We are committed to a diverse and vibrant workforce. At Devoted Health, we're on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That's why we're gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company - one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission! Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted's Code of Conduct, our company values and the way we do business. As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

The Director of Quality is responsible for developing, implementing, and maintaining a comprehensive quality improvement (QI) and performance management program for the Federally Qualified Health Center (FQHC). This role ensures compliance with HRSA requirements, NCQA Patient-Centered Medical Home (PCMH) standards, UDS reporting, and other regulatory or accreditation bodies, while fostering a culture of continuous improvement in clinical, operational, and patient experience outcomes. RESPONSIBILITIES : Directly supervises the Quality Coordinators. Develops Quality Assurance policies to ensure successful implementation of improvement standards. Serves as the primary liaison between JPA and Managed Care Organizations (MCOs), representing the organization in all quality-related engagements and ensuring active participation in MCO quality meetings. Assesses patient medical records to ensure compliance with established quality standards. Coordinates and ensures timely completion of the quarterly provider peer review cycle. Conduct on-site visits to monitor and assess the implementation of QA/QI activities, including pre-visit planning and daily huddles. Aggregates statistical quality assurance data, develops comprehensive narrative reports, and partners with clinical informatics specialists to support data-driven improvements. Collaborates with the CMO to revise the Quality Assurance and Utilization Review plan in accordance with HRSA guidelines. Coordinates recurring QI/QA meetings with the Quality Coordinators and Department Leads, manages meeting coordination, records minutes, tracks participation, and ensures timely follow-up on all assigned tasks and activities. Monitor and track performance on HEDIS and other quality measures across payer contracts. Identify and prioritize care gaps in collaboration with clinical and operational teams. Develop and implement strategies to close care gaps, including outreach campaigns, provider engagement, and patient education. Collaborate with clinical teams, payors, and population health staff to align quality improvement efforts with value-based care goals. Maintain up-to-date knowledge of CMS, NCQA, and payer-specific quality measure requirements. Assist in the reporting and analysis of quality metrics to identify trends, disparities, and opportunities for improvement. Coordinate with IT and analytics teams to ensure accurate and timely data capture and reporting. Support the preparation of documentation and evidence for HEDIS audits and external reviews. Contribute to quality improvement initiatives, such as PDSA cycles, root cause analyses, and performance dashboards. May be required to perform other duties as assigned or when necessary. QUALIFICATIONS: Education: Bachelor's degree in healthcare administration, public health, Nursing, or related field required. Master's degree in public health, Healthcare Administration, or related field preferred. A licensed Registered Nurse (RN) or Nurse Practitioner (NP) with a strong background in healthcare quality improvement will also be considered in lieu of a master's degree. Experience: Minimum 5 years of progressively responsible experience in healthcare quality or performance improvement, preferably in a community health center or FQHC setting. Strong working knowledge of HRSA, UDS, NCQA PCMH, and related regulatory requirements. Skills: Demonstrated ability to lead quality initiatives and manage cross-functional teams. Proficiency in data analysis and quality improvement tools (e.g., Excel, EHR reporting, QI methodologies). Excellent verbal and written communication skills. Experience with risk management, clinical compliance, and patient safety programs is a plus. Working Conditions: Primarily office-based with some travel between clinical sites. May require occasional evenings or weekends for meetings or training. Why Join Us: Be part of a mission-driven organization focused on improving patient outcomes and advancing health equity. Collaborate with cross-functional teams to shape the future of value-based care. Opportunities for growth and professional development in a dynamic healthcare environment.

Under the direction of the Vice President, the Director of Ambulatory Care Quality plans, implements, and directs quality improvement and patient experience initiatives across all SBH Ambulatory Care sites. The Director is responsible for developing and managing action plans to improve performance on quality metrics, maintain regulatory compliance, and enhance the patient experience. The position leads the governance and facilitation of the Ambulatory Quality Committee and the Ambulatory Patient Experience Workgroup. The role oversees performance improvement projects, chart audits, documentation reviews, and new workflow implementations to enhance outcomes and patient-centered care. The director also assists the VP with departmental compliance programs and reviews. Responsibilities: Provides leadership to the Ambulatory Care Quality & Population Health department, supporting the VP with department strategy, operations and management. Prepares and facilitates the Ambulatory Quality Committee, including agenda development, data reporting, and tracking of follow-up items and performance improvement plans. Prepares and facilitates the Ambulatory Patient Experience Workgroup, including agenda development, data reporting, and tracking of follow-up items and performance improvement plans. Designs and implements quality assurance and performance improvement (QAPI) initiatives to improve patient care, advance population health, and drive value-based care outcomes. Supports Ambulatory Care Directors and leaders to implement QAPI initiatives in their own areas, and to develop QAPI reports and Performance Improvement posters. Develops training content and performance feedback tools to coach ambulatory providers and staff on quality improvement best practices. Leads internal audit processes, regulatory survey readiness (e.g., Joint Commission, NCQA, NYS DOH), and documentation compliance reviews. Assists the VP with departmental compliance programs and reviews including chart and billing audits, and investigations. Performs other related duties at the discretion of the Vice President. Attends scheduled department and division meetings and participates as appropriate.

Lifetime Assistance - Director of Quality Assurance & Improvement Make an Impact. Create Joy. Shape the Future. At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job-it's a chance to transform lives, including your own. Position Overview: Job Title: Director of Quality Assurance & Improvement Location: 465 Paul Road, Rochester, NY 14624 Department: Quality Assurance & Improvement Reports To: QA/QI Corporate Compliance Officer Employment Type: Full-Time, Days Salary Range: $92,340 - $112,860 annually Why You Should Work for Lifetime Assistance? * No-Premium Health Insurance: Access comprehensive healthcare without added cost. * Education Support: Tuition assistance, scholarships - 50% off tuition for two courses per semester plus up to a $3,000 scholarship per semester - micro-credential stipends up to $750, and SUNY academic partnerships. * Paid Training & Coaching: Hands-on onboarding with immersive classroom learning, e-learning, and ongoing paid training. * Career Growth: Clear pathways to advancement, leadership development programs, and coaching support. * Work-Life Harmony: Generous paid time off and supportive scheduling practices. * Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person - both those we support and our employees alike. Your Core Responsibilities: Strategic Leadership: * Provide strategic direction to build and strengthen quality assurance and improvement systems aligned with organizational goals. * Lead agency-wide quality initiatives that drive service excellence and innovation. * Identify opportunities for efficiency, accuracy, and continuous performance improvement. * Serve on internal and external committees related to QA/QI priorities. Compliance and Risk Management: * Ensure full compliance with federal, state, and local regulatory requirements including OPWDD, Justice Center, OMIG, and other oversight bodies. * Identify areas of vulnerability and develop corrective action plans. * Facilitate completion of the annual IRC Trend Report for the Board, Quality Committee, and operational leadership. * Partner with program leadership on communications with OPWDD and other regulatory agencies; serve as liaison for certification and compliance matters. * Oversee continuous development of agency-wide incident management processes to align with OPWDD and Justice Center expectations. * Provide agency-wide training and support to ensure adherence to Part 624 regulations. * Lead all preparations for audits, surveys, and site inspections, ensuring timely follow-up and response. Performance Improvement: * Design and maintain data-driven systems to measure program effectiveness and identify trends. * Collaborate with program leaders to develop and monitor quality improvement plans using KPIs, incident data, and satisfaction surveys. * Promote continuous improvement and track key performance metrics across the organization. * Foster a culture of accountability, learning, and service excellence through training and internal reviews. Leadership and Team Development: * Direct, mentor, and support the Quality Assurance & Improvement team through supervision and professional development. * Lead screening, hiring, training, scheduling, and performance evaluation processes for assigned staff. * Co-facilitate Incident Review Committee (IRC) meetings and ensure timely follow-up on all required actions. * Promote cross-functional collaboration with Residential, Day, Vocational, Clinical, HR, and Administrative departments. Communication and Reporting: * Prepare clear, comprehensive reports and dashboards for senior leadership and the Board. * Produce monthly trend reports and ensure departmental staff are trained in reporting requirements and processes. * Communicate policies, expectations, and quality results clearly across the organization. * Perform other duties as assigned and proactively identify obstacles to departmental success. What You Bring: * Bachelor's degree in Human Services, Healthcare Administration, Public Health, or related field required; Master's preferred. * Minimum 10 years of progressive leadership experience in quality assurance, compliance, or program evaluation, ideally within human services or nonprofit settings. * Strong knowledge of OPWDD and NYS regulatory standards. * Proven track record leading quality and compliance efforts across complex service systems. * Advanced analytical skills, including experience with performance measurement and data systems. * Exceptional communication, collaboration, and leadership capabilities. * Demonstrated ability to drive organizational change and promote excellence. Our Mission & Culture: * Mission-Driven Work: Empowering individuals to live with independence and purpose-here, your work truly matters. * Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion. * Community Impact: Join efforts that reflect Lifetime Assistance's dedication to community partnerships and enhanced quality of life for all. Are You Ready to Begin? If you're a compassionate, strategic leader ready to elevate quality and compliance across our organization, apply today and help us build lives of independence-one person at a time. Equal Opportunity Employer Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics. "I am part of something bigger… Being a Lifetime Assistance employee means everything to me." * Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us

Job Description Lifetime Assistance - Director of Quality Assurance & Improvement Make an Impact. Create Joy. Shape the Future. At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job-it's a chance to transform lives, including your own. Position Overview: Job Title: Director of Quality Assurance & Improvement Location: 465 Paul Road, Rochester, NY 14624 Department: Quality Assurance & Improvement Reports To: QA/QI Corporate Compliance Officer Employment Type: Full-Time, Days Salary Range: $92,340 - $112,860 annually Why You Should Work for Lifetime Assistance? No-Premium Health Insurance: Access comprehensive healthcare without added cost. • Education Support: Tuition assistance, scholarships - 50% off tuition for two courses per semester plus up to a $3,000 scholarship per semester - micro-credential stipends up to $750, and SUNY academic partnerships. • Paid Training & Coaching: Hands-on onboarding with immersive classroom learning, e-learning, and ongoing paid training. • Career Growth: Clear pathways to advancement, leadership development programs, and coaching support. • Work-Life Harmony: Generous paid time off and supportive scheduling practices. • Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person - both those we support and our employees alike. Your Core Responsibilities: Strategic Leadership: • Provide strategic direction to build and strengthen quality assurance and improvement systems aligned with organizational goals. • Lead agency-wide quality initiatives that drive service excellence and innovation. • Identify opportunities for efficiency, accuracy, and continuous performance improvement. • Serve on internal and external committees related to QA/QI priorities. Compliance and Risk Management: • Ensure full compliance with federal, state, and local regulatory requirements including OPWDD, Justice Center, OMIG, and other oversight bodies. • Identify areas of vulnerability and develop corrective action plans. • Facilitate completion of the annual IRC Trend Report for the Board, Quality Committee, and operational leadership. • Partner with program leadership on communications with OPWDD and other regulatory agencies; serve as liaison for certification and compliance matters. • Oversee continuous development of agency-wide incident management processes to align with OPWDD and Justice Center expectations. • Provide agency-wide training and support to ensure adherence to Part 624 regulations. • Lead all preparations for audits, surveys, and site inspections, ensuring timely follow-up and response. Performance Improvement: • Design and maintain data-driven systems to measure program effectiveness and identify trends. • Collaborate with program leaders to develop and monitor quality improvement plans using KPIs, incident data, and satisfaction surveys. • Promote continuous improvement and track key performance metrics across the organization. • Foster a culture of accountability, learning, and service excellence through training and internal reviews. Leadership and Team Development: • Direct, mentor, and support the Quality Assurance & Improvement team through supervision and professional development. • Lead screening, hiring, training, scheduling, and performance evaluation processes for assigned staff. • Co-facilitate Incident Review Committee (IRC) meetings and ensure timely follow-up on all required actions. • Promote cross-functional collaboration with Residential, Day, Vocational, Clinical, HR, and Administrative departments. Communication and Reporting: • Prepare clear, comprehensive reports and dashboards for senior leadership and the Board. • Produce monthly trend reports and ensure departmental staff are trained in reporting requirements and processes. • Communicate policies, expectations, and quality results clearly across the organization. • Perform other duties as assigned and proactively identify obstacles to departmental success. What You Bring: Bachelor's degree in Human Services, Healthcare Administration, Public Health, or related field required; Master's preferred. • Minimum 10 years of progressive leadership experience in quality assurance, compliance, or program evaluation, ideally within human services or nonprofit settings. • Strong knowledge of OPWDD and NYS regulatory standards. • Proven track record leading quality and compliance efforts across complex service systems. • Advanced analytical skills, including experience with performance measurement and data systems. • Exceptional communication, collaboration, and leadership capabilities. • Demonstrated ability to drive organizational change and promote excellence. Our Mission & Culture: Mission-Driven Work: Empowering individuals to live with independence and purpose-here, your work truly matters. • Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion. • Community Impact: Join efforts that reflect Lifetime Assistance's dedication to community partnerships and enhanced quality of life for all. Are You Ready to Begin? If you're a compassionate, strategic leader ready to elevate quality and compliance across our organization, apply today and help us build lives of independence-one person at a time. Equal Opportunity Employer Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics. “I am part of something bigger… Being a Lifetime Assistance employee means everything to me.” - Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Day Shift - 7.5 Hours (United States of America) The Quality Manager will be responsible for utilizing Meditech EHR to improve quality processes and outcomes for the HQI demonstration project, The Joint Commission, CMS Core Measures, Value-Based Purchasing, and Partnership for Patients. They will support the Ambulatory Care Performance Improvement program. They will participate in the patient satisfaction program and facilitate the resolution of complaints and concerns, including written responses. They will undertake quality initiatives, audits, risk reduction initiatives in support of the Annual Quality, Risk and Safety Plan. They will play an integral role in Pay-for-Performance initiatives including Q-Hip, United Health Care, Fidelis, etc. They will coordinate with case managers, physicians, nurses, social workers and other health team members to expedite medically appropriate cost-effective care, reduce denials and manage LOS. They will work to ensure that quality improvement and innovation work remains focused on the following goals: patient-centeredness, staff vitality, process efficiency and waste reduction, and safe and reliable patient care. They will assure application of a tracking method to monitor progress towards goals by collecting accurate, timely data to display the quality, cost, and service outcomes. Requirements: -RN Bachelors required. -Preferred experience in a clinical discipline for 10 years. -Prior management or project management skills are required. -Quality and Utilization Review ex Knowledge of information systems and process improvement techniques is also required. -Data management and analysis expertise is essential, specifically Excel. -Ability to effectively manage conflict resolution in all situations, excellent written and oral communication skills. Salary Range: $115,000 - $130,000 Employment Non-Discrimination: Richmond University Medical Center is committed to equality of opportunity in all aspects of employment and provides full and equal employment opportunities to all employees and potential employees without regard to race, color, national origin, religion, gender identity, sex, sexual orientation, pregnancy, childbirth and related medical conditions and needs including lactation accommodations, physical or mental disability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Day Shift - 7.5 Hours (United States of America) Job Title: Behavioral Health Quality Manager Reports To: AVP, Department of Psychiatry and Behavioral Science Position Summary: The Behavioral Health Quality Manager ensures behavioral health programs meet high standards of patient safety, regulatory compliance, and quality of care. Reporting to the AVP of Behavioral Health, this role leads regulatory readiness, performance measurement, quality and process improvement, incident management, and patient experience initiatives. The manager partners with leadership, clinical teams, and quality/risk staff to identify risks, implement corrective actions, and foster a culture of continuous learning and patient-centered care. Key Responsibilities: Ensure compliance with OMH, OASAS, OPWDD, NYS Justice Center, CMS, TJC, and other applicable regulations, lead survey and audit preparedness. Oversee collection, analysis, and reporting of quality and performance metrics; identify trends to drive improvement. Lead process improvement initiatives to enhance patient outcomes, operational efficiency, and safety. Manage incident reporting lifecycle: investigation, root cause analysis, corrective/preventive actions, and trend monitoring. Collaborate with staff and leadership to enhance patient experience and support staff development in quality and safety practices. Qualifications: Bachelor's degree in nursing, Health Administration, Social Work, Psychology, or related field; Master's preferred. 2-4+ years in quality management, performance improvement, or regulatory compliance in behavioral health or healthcare settings. Knowledge of OMH, OASAS, OPWDD, NYS Justice Center, CMS, TJC requirements. Experience with incident management, root cause analysis, and corrective action plans. Strong analytical, problem-solving, and communication skills. Familiarity with quality improvement methodologies (Lean, Six Sigma, PDSA) and benchmarking tools preferred. Supervisory experience a plus. Salary Range: $110,000 - $118,000 Employment Non-Discrimination: Richmond University Medical Center is committed to equality of opportunity in all aspects of employment and provides full and equal employment opportunities to all employees and potential employees without regard to race, color, national origin, religion, gender identity, sex, sexual orientation, pregnancy, childbirth and related medical conditions and needs including lactation accommodations, physical or mental disability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Day Shift - 7.5 Hours (United States of America) Collaborates with other departments to ensure compliance with regulatory requirements, implementing QI processes, analyzing data to identify areas for improvement and investigating major incidents to improve patient outcomes Responsible for utilizing EMR to improve quality processes and outcomes for the HQI demonstration project, TJC, CMS Core Measures , Value-Based Purchasing and Partnership for Patients Support ambulatory care PI program Participate in patient satisfaction program and facilitate resolution of complaints and concerns, including written responses as needed\ Undertake quality improvement initiatives, audits, risk reduction initiatives in support of Annual Quality, Risk and Safety Plan Integrate themselves in Pay-for-Performance initiatives including Q-Hip, United Health Care, Fidelis and others as needed Coordinate with case managers, physicians, nurses, social workers and other health team members to expedite medically appropriate cost-effective care, reduce denials and manage LOS Work to ensure that QI and innovation work remains focused on patient-centeredness, staff vitality, process efficiency and waste reduction, and safe and reliable patient care Will assure application of a tracking methid to monitor progress towards goals by collecting accurate, timely data to display the quality, cost and service outcomes Able to manage adverse patient situations and conflict resolution in all situations If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Regeneron is hiring a Manager, QA (Process Validation Oversight) to lead a team dedicated to ensuring the integrity of our process validation processes. This role is integral in supporting process validation activities, ensuring global consistency, addressing recurring themes in process documentation, and playing a pivotal role in regulatory inspections and compliance. In this role, a typical day might include the following: * Ensuring alignment between validation activities and Process Sciences initiatives to support successful transition of processes from development to manufacturing. * Collaborate closely with internal Process Sciences team to provide technical expertise and ensure consistency in Process Validation strategies. * Presenting/defending validation strategies, documentation, and processes to FDA and other regulatory agencies. * Reviewing and approving process validation documents, procedures, and protocols, proposing modifications and corrections where necessary to meet regulatory requirements and expectations. * Overseeing all aspects of QA Validation including review and approval of failure investigations, change controls, SOPs, Validation protocols and summary reports, and validation master plans. * Conduct one-on-one discussions with team members to review their performance feedback and set development goals, fostering professional growth within the team. This role might be a for you if you: * Bring hands-on validation experience in a GMP-regulated environment. * Possess deep understanding and expertise in Process Validation. * Enjoy building strong, collaborative relationships across global internal teams. * Have a continuous improvement mindset. * Are an experienced leader who inspires and guides a multi-tiered team. To be considered for this role, you must hold a Bachelor's degree in Engineering, Chemistry, or Life Sciences degree and the following minimum years of experience for each level: * Associate Manager: 6+ years * Manager: 7+ years May substitute relevant experience in lieu of education requirement. Level is determined on qualifications relevant to the role. #REGNQA Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive culture that provides comprehensive benefits, which vary by location. In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels! For additional information about Regeneron benefits in the US, please visit ********************************************************************* For other countries' specific benefits, please speak to your recruiter. Please be advised that at Regeneron, we believe we are most successful and work best when we are together. For that reason, many of Regeneron's roles are required to be performed on-site. Please speak with your recruiter and hiring manager for more information about Regeneron's on-site policy and expectations for your role and your location. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business. For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location. Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc. Salary Range (annually) $90,800.00 - $173,400.00

The Clinical Performance and Quality Manager is responsible for the overall development, coordination, monitoring and presentation of mandatory trainings, ongoing staff development and performance of the Oak Orchard Health Medical Department. The Clinical Performance and Quality Manager will directly report to the Director of Nursing and oversee the Nurse Supervisors. This position will ensure the standardization of workflows, training and competency requirements. Additionally, optimization of clinical standards will be audited monthly and coached consistently to ensure quality measures are met within the organization. The position requires experience in education program development, preferably in the health care environment, with demonstrated ability to present educational information. Candidates must be able to communicate effectively with all levels of the organization and build a strong rapport with those around them. Must be comfortable with technology, specifically eCW and Microsoft Office, and demonstrate a high degree of organizational skills and take initiative to problem-solve. Job Responsibilities: * Identify areas for clinical improvement, develop improved standardized workflows and create training materials for clinical staff. * Work with HR/Relias Learning System Administrators to ensure that all nursing staff is compliant with annual Relias Learning. * Regularly audit workflows at each location to ensure standardization is maintained consistently across the organization. * Provide credentialing specialist with updated documentation of required training elements for clinical credentialing and privileging files. * Coordinate multi-service line training presentations as requested by departmental leadership. * Track all clinical staff certifications, including BLS. Ensure that staff remains compliant with BLS requirements and training. Coordinate with HR to enroll staff into BLS training classes. * Collaborate with Director of Nursing and Chief Medical Officer to develop role-specific training plans, competency checks for clinical skills and point of care testing, and in-service content for nursing staff. * Complete quarterly performance audits with reporting on quality measures and partner with DON to review and troubleshoot areas for improvement. * Provide training for all Nurse Supervisors, LPNs and MAs on nursing skills and point of care testing machines (maintenance, testing and quality controls), and complete competency checks for nursing skills and machines used at the point of care annually. * Provide training to RNs on nursing skills and point of care testing as well as basic RN skills such as document review, TOC processing, INR tracking/management and Chronic Care Management (CCM). * Provide training for all Nurse Supervisors, including ensuring VFC/VFA compliance and training, monthly duties and Nurse Supervisor audits. * Provides leadership for the Nurse Supervisor team including support of the nursing team, troubleshooting day-to-day operations, payroll processing and supporting daily needs of the nursing team. * Provide the first week of in-person orientation for all nursing staff, including role-specific training on EMR, workflows and point of care testing machines and completion of competency checks for nursing skills and machines used at the point of care. * Create training materials for each trainee, including skills and information binders that nurses can add to as they grow with Oak Orchard. * Partner with the DON to confirm site-based compliance of the medical team with governing bodies such as Patient Centered Medical Home (PCMH) and The Joint Commission (JCO). * Travel to satellite locations for both support of the locations and to conduct training and skills assessments. * Identify individual nursing needs to address opportunities for improvement and ensure optimal nursing retention and reduce turnover. * Travel to all locations on a monthly basis to meet with nurse Supervisors and ensure workflow compliance. * Attend meetings as required and participate in continuing learning and education. * Any other reasonable task as assigned. Skills/Qualifications: * Creative problem solving abilities, strong research and data analysis skills. * Ability to effectively manage time, self-direct and set priorities * Strong education and presentation skills. * Strong written and verbal communication skills. * Competency with Microsoft Office products and EMR skills, specifically eCW, Education/Experience: * Registered Nurse Licensure Required, BSN preferred with 1+ years leadership experience. * ARNs with 3+ years of leadership experience. * LPN Licensure with 5+ years of leadership experience. * Experience developing and presenting clinical and non-clinical training preferred.

Job DescriptionDescription: The Clinical Performance and Quality Manager is responsible for the overall development, coordination, monitoring and presentation of mandatory trainings, ongoing staff development and performance of the Oak Orchard Health Medical Department. The Clinical Performance and Quality Manager will directly report to the Director of Nursing and oversee the Nurse Supervisors. This position will ensure the standardization of workflows, training and competency requirements. Additionally, optimization of clinical standards will be audited monthly and coached consistently to ensure quality measures are met within the organization. The position requires experience in education program development, preferably in the health care environment, with demonstrated ability to present educational information. Candidates must be able to communicate effectively with all levels of the organization and build a strong rapport with those around them. Must be comfortable with technology, specifically eCW and Microsoft Office, and demonstrate a high degree of organizational skills and take initiative to problem-solve. Job Responsibilities: · Identify areas for clinical improvement, develop improved standardized workflows and create training materials for clinical staff. · Work with HR/Relias Learning System Administrators to ensure that all nursing staff is compliant with annual Relias Learning. · Regularly audit workflows at each location to ensure standardization is maintained consistently across the organization. · Provide credentialing specialist with updated documentation of required training elements for clinical credentialing and privileging files. · Coordinate multi-service line training presentations as requested by departmental leadership. · Track all clinical staff certifications, including BLS. Ensure that staff remains compliant with BLS requirements and training. Coordinate with HR to enroll staff into BLS training classes. · Collaborate with Director of Nursing and Chief Medical Officer to develop role-specific training plans, competency checks for clinical skills and point of care testing, and in-service content for nursing staff. · Complete quarterly performance audits with reporting on quality measures and partner with DON to review and troubleshoot areas for improvement. · Provide training for all Nurse Supervisors, LPNs and MAs on nursing skills and point of care testing machines (maintenance, testing and quality controls), and complete competency checks for nursing skills and machines used at the point of care annually. · Provide training to RNs on nursing skills and point of care testing as well as basic RN skills such as document review, TOC processing, INR tracking/management and Chronic Care Management (CCM). · Provide training for all Nurse Supervisors, including ensuring VFC/VFA compliance and training, monthly duties and Nurse Supervisor audits. · Provides leadership for the Nurse Supervisor team including support of the nursing team, troubleshooting day-to-day operations, payroll processing and supporting daily needs of the nursing team. · Provide the first week of in-person orientation for all nursing staff, including role-specific training on EMR, workflows and point of care testing machines and completion of competency checks for nursing skills and machines used at the point of care. · Create training materials for each trainee, including skills and information binders that nurses can add to as they grow with Oak Orchard. · Partner with the DON to confirm site-based compliance of the medical team with governing bodies such as Patient Centered Medical Home (PCMH) and The Joint Commission (JCO). · Travel to satellite locations for both support of the locations and to conduct training and skills assessments. · Identify individual nursing needs to address opportunities for improvement and ensure optimal nursing retention and reduce turnover. · Travel to all locations on a monthly basis to meet with nurse Supervisors and ensure workflow compliance. · Attend meetings as required and participate in continuing learning and education. · Any other reasonable task as assigned. Skills/Qualifications: · Creative problem solving abilities, strong research and data analysis skills. · Ability to effectively manage time, self-direct and set priorities · Strong education and presentation skills. · Strong written and verbal communication skills. · Competency with Microsoft Office products and EMR skills, specifically eCW, Education/Experience: · Registered Nurse Licensure Required, BSN preferred with 1+ years leadership experience. · ARNs with 3+ years of leadership experience. · LPN Licensure with 5+ years of leadership experience. · Experience developing and presenting clinical and non-clinical training preferred. Requirements:

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description About BioLife Plasma Services Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. OBJECTIVES/PURPOSE Monitors all systems and activities to ensure that source plasma manufacturing is performed consistently according to current Good Manufacturing Practices (cGMP), the Shire Quality System, and other applicable regulations for a plasma center. Authorized and responsible to cease operations within the center or stop source plasma shipment(s) if product or donor safety is or may be compromised. All below listed responsibilities must be completed in compliance with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities. Employees must also maintain complete and accurate records, in accordance with cGMP. ACCOUNTABILITIES Regulatory Compliance: (15%) Stays current with federal, state, local and company-specific rules, regulations, and practices. Ensures center compliance with all federal, state, local and company-specific regulations related to quality of product, employee and donor safety. Ensures that SOP's are current and that staff perform routine tasks according to SOP through direct observation. Plasma Collection Center Quality Assurance Oversight: (80%) Reviews operational records to ensure they are complete, accurate and compliant with cGMP requirements. Tracks deviations and trending in operating procedures and policies through established mechanisms. Reports errors, deficiencies, discrepancies and observations to center management and the Regional Quality Manager. May stop operations or shipments when donor or product safety is or may be compromised. Identifies potential SOP revisions as needed to support continuous improvement. Works in collaboration with center manager and management team to prepare for and host (if needed) internal auditors and external inspectors. Assists center management teams to ensure timely closure of audit observations. Tracks responses to and evaluates effectiveness of corrective actions for errors. Conducts monthly quality assurance audits for critical control points and key elements for the systems related to donor suitability, source plasma collection, sample collection, plasma storage, product release, quality assurance, and employee training program. Coordinates management review meetings and participates in center staff meetings. Employee Recruitment and Retention: (5%) Responsible for providing feedback and developing employees in the quality department. Provides feedback during the recruitment process for quality department employees, including performance evaluations and merit increases. Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively. Provides timely feedback on performance and initiates disciplinary action when necessary. Participates in the evaluation and review of center staff. Ensures high levels of customer service and satisfaction. Meets and strives to exceed customer expectations. DIMENSIONS AND ASPECTS Technical/Functional (Line) Expertise Minimum of one-year relevant work experience, or an equivalent combination of education and experience. Relevant work experience within medical or regulated field, highly desirable. Previous work experience within the plasma collection industry is strongly preferred. Computer skills in word processing, excel, data analysis and databases highly desirable. Demonstrated understanding of quality assurance in an FDA-regulated environment. Demonstrated understanding of plasma center operations. Effective organizational, technical and problem-solving skills. Leadership Integrity Fairness Honesty Perseverance Putting the patient at the center Building trust with society Reinforcing our reputation Developing the business Decision-making and Autonomy Responsible for providing exceptional customer service to donors (external) and fellow employees (internal) Refers to Group/Regional Lead for guidance on complex, high-impact or urgent decisions (internal) Refers to management team for escalated donor/employee concerns (internal) Interaction Consults and coordinates directly with the Center Manager on quality concerns within the plasma center. Advises and coordinates will all other center roles to effectively problem solve, mitigate risk, ensure safety of staff and donors, and provide an exceptional customer experience. Attend staff meetings and other team meetings as required. Attention to detail and ability to work independently Effective coaching and counseling skills. Innovation May participate in the management of projects and new initiatives within the center or across centers. Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience. Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen). Complexity Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment. Production environment oversight. EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: Essential: High School Diploma or equivalent required. Desired: Associates or Bachelor's degree highly desirable. ADDITIONAL INFORMATION FLSA Classification (US) - Exempt Other duties and responsibilities as assigned. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - NY - Latham U.S. Base Salary Range: The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - NY - Latham Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt Yes

The Clinical Performance and Quality Manager is responsible for the overall development, coordination, monitoring and presentation of mandatory trainings, ongoing staff development and performance of the Oak Orchard Health Medical Department. The Clinical Performance and Quality Manager will directly report to the Director of Nursing and oversee the Nurse Supervisors. This position will ensure the standardization of workflows, training and competency requirements. Additionally, optimization of clinical standards will be audited monthly and coached consistently to ensure quality measures are met within the organization. The position requires experience in education program development, preferably in the health care environment, with demonstrated ability to present educational information. Candidates must be able to communicate effectively with all levels of the organization and build a strong rapport with those around them. Must be comfortable with technology, specifically eCW and Microsoft Office, and demonstrate a high degree of organizational skills and take initiative to problem-solve. Job Responsibilities: · Identify areas for clinical improvement, develop improved standardized workflows and create training materials for clinical staff. · Work with HR/Relias Learning System Administrators to ensure that all nursing staff is compliant with annual Relias Learning. · Regularly audit workflows at each location to ensure standardization is maintained consistently across the organization. · Provide credentialing specialist with updated documentation of required training elements for clinical credentialing and privileging files. · Coordinate multi-service line training presentations as requested by departmental leadership. · Track all clinical staff certifications, including BLS. Ensure that staff remains compliant with BLS requirements and training. Coordinate with HR to enroll staff into BLS training classes. · Collaborate with Director of Nursing and Chief Medical Officer to develop role-specific training plans, competency checks for clinical skills and point of care testing, and in-service content for nursing staff. · Complete quarterly performance audits with reporting on quality measures and partner with DON to review and troubleshoot areas for improvement. · Provide training for all Nurse Supervisors, LPNs and MAs on nursing skills and point of care testing machines (maintenance, testing and quality controls), and complete competency checks for nursing skills and machines used at the point of care annually. · Provide training to RNs on nursing skills and point of care testing as well as basic RN skills such as document review, TOC processing, INR tracking/management and Chronic Care Management (CCM). · Provide training for all Nurse Supervisors, including ensuring VFC/VFA compliance and training, monthly duties and Nurse Supervisor audits. · Provides leadership for the Nurse Supervisor team including support of the nursing team, troubleshooting day-to-day operations, payroll processing and supporting daily needs of the nursing team. · Provide the first week of in-person orientation for all nursing staff, including role-specific training on EMR, workflows and point of care testing machines and completion of competency checks for nursing skills and machines used at the point of care. · Create training materials for each trainee, including skills and information binders that nurses can add to as they grow with Oak Orchard. · Partner with the DON to confirm site-based compliance of the medical team with governing bodies such as Patient Centered Medical Home (PCMH) and The Joint Commission (JCO). · Travel to satellite locations for both support of the locations and to conduct training and skills assessments. · Identify individual nursing needs to address opportunities for improvement and ensure optimal nursing retention and reduce turnover. · Travel to all locations on a monthly basis to meet with nurse Supervisors and ensure workflow compliance. · Attend meetings as required and participate in continuing learning and education. · Any other reasonable task as assigned. Skills/Qualifications: · Creative problem solving abilities, strong research and data analysis skills. · Ability to effectively manage time, self-direct and set priorities · Strong education and presentation skills. · Strong written and verbal communication skills. · Competency with Microsoft Office products and EMR skills, specifically eCW, Education/Experience: · Registered Nurse Licensure Required, BSN preferred with 1+ years leadership experience. · ARNs with 3+ years of leadership experience. · LPN Licensure with 5+ years of leadership experience. · Experience developing and presenting clinical and non-clinical training preferred. Salary Description $60,000-$75,000/year

PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry. Job Summary: With guidance and supervision from the Regional Manager of Quality this position oversees a region of the Quality Assurance Compliance organization and is responsible for the daily execution of all medical and/or adult use cannabis quality processes as assigned. The Manager of Quality Assurance will work within company standards and the applicable state regulations. The salary for this position starts at $65,000 Duties and responsibilities or (Essential Functions) Prepares site for annual cGMP audit and recertification. Implements and maintains cGMP processes and documentation for ongoing cGMP requirements. Reports findings to corresponding departments. Partners with departmental subject matter experts around affiliated production facilities and the PharmaCann document management team to write new or update/maintain existing company SOPs. Manages the state's CAPA plan, conducting root cause analysis into deficiencies, issues and accidents; preparing action plans to prevent similar issues from arising in the future. Initiates and maintains a batch record organizational system and produces batch records upon request. Oversees the preparation and collection of test samples of in-process and/or finished products for third-party lab testing. Receives and interprets COAs, inspecting for results, flagging failures, and checking for overall accuracy against what was submitted. Maintains COA organization system, disseminates COA data upon request, inputs COA data and clears batches for release in company ERP systems. Tracks test results and trends with regard to potency, contaminants, and cross compare lab efficacy. Monitors processes for each stage of product manufacturing operations to ensure adherence to both internal and external regulations, escalating any potential quality issues to the Senior Manager, Quality Assurance. Leads inspections of quarantined ingredients, product components, packaging, and labeling materials to ensure compliance and quality standards are met. Designates materials for release upon approved inspections. Inspects facility cleanliness, evaluates efficiency of cleaning operations, and recommends opportunities for improvement. Inspects product labels of final packed and in-progress goods for accuracy and compliance. Assists with the review and approval of modifications to existing or new product packaging and labeling. Evaluates current facility processes for efficacy, efficiency, compliance, and accuracy; recommends improvements to mitigate potential issues. Serves as on-site Compliance department subject matter expert (SME) and acts as a liaison for the department during regulatory inspections; Provides regulatory/compliance support to all departments and entities within facilities under purview. Reviews and grants approval/rejection to bring in new chemicals including (but not limited to): pesticides, cleaning agents, product ingredients, product components Ensures compliance with guidelines pertaining to scales, weights and measures including required permitting, preventative maintenance, on-site calibration, 3rd party calibration, state inspections. Monitors and evaluates all customer complaints to determine impact on product lines or required reporting to state. Submits new products to State authority for approval when required. Works closely with the Pharmacann Regulatory Compliance team to keep current with regulatory changes and assists various departments with implementing required change, including monitoring progress on implementation. Oversees facility ATP Testing, monitors and tracks results, and reports findings to relevant department stakeholders. Secure state-required licensure and/or other certifications as required All other duties as assigned, including but not limited to, multisite support as needed Competencies and Qualifications Competencies Projects a positive image of the organization to employees, customers, industry, and community Embodies the culture, values, and tenets of PharmaCann and fully supports our purpose, goals, and key objectives. Qualifications Education/Experience: Bachelor's degree, plus one-year related work experience Associate's degree, plus three years related work experience High School required, plus 5 years related work experience Experience having worked in a cannabis and/or manufacturing environment strongly preferred Experience with cGMP requirements, preferred Age: State law requires that applicants be 21 years old to work for a cultivation center Working Conditions/Physical Requirements Work in a manufacturing environment Indoor agricultural, typical manufacturing and warehouse environment. May include warmer, agricultural conditions, and wearing PPE as required. Travel less that 5% to other PharmaCann facilities Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Ready for a Life-Changing Career? Join LiveOnNY and Make a Lasting Impact LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As a member of our team, you'll be part of a mission-driven nonprofit organization working alongside more than 100 hospitals to support organ and tissue donors and their families-helping to bring the gift of life to those on the national transplant waitlist. Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, LiveOnNY is proud to be one of the highest-performing OPOs in the country. Over the past three years, we've seen a 70% increase in organ donation-driven by the compassion and generosity of New Yorkers. Explore a career where your work truly matters. At LiveOnNY, you'll grow professionally while helping others live on The Clinical Quality Assurance Coordinator: Under the direction of the Director of Quality Assurance & Process Improvement and the Clinical Quality Assurance Manager, the Clinical Quality Assurance Coordinator is responsible for conducting comprehensive clinical reviews of organ and tissue donor records to ensure compliance with all applicable accreditation, certification, and federal, state, and local regulatory requirements. This role supports LiveOnNY's mission by upholding the highest standards of quality and regulatory adherence, while aligning individual performance with departmental goals and organizational Key Performance Indicators (KPIs). Through this work, the coordinator plays a key role in improving organ and tissue donation outcomes across LiveOnNY's Donor Service Area. This is an in-office role. Must be able to work rotating holiday and/or weekends as needed. Responsibilities Under the supervision of the Clinical Quality Assurance Manager, the Clinical Quality Assurance Coordinator is responsible for ensuring the accuracy, integrity, and confidentiality of donor and potential donor records in compliance with all applicable policies and regulations. The coordinator supports the Quality Assurance management team with tasks related to OPTN reporting requirements, preparation of weekly OPO data reports, quality-related education and training initiatives, policy review and updates, and audit preparation, contributing to the overall effectiveness and compliance of LiveOnNY's quality systems. Abides by data review & documentation policies & procedures, including escalation timelines for data access, receipt, correction, and hand-off. Responsible for complete and accurate review of the donor and non-donor records according to policy, protocol, and guidelines. This includes all phases of the review. Daily and designated weekend/holiday responsibilities of Clinical Quality Assurance Donor in accordance with policies and regulations, including: Timely and accurate access and receipt of donor medical records from hospitals, external entities and data submission to regulatory agencies. Assigns and escalates tasks for donor record corrections to the appropriate departments and personnel. Obtains, shares, and responds to positive culture and serology results in compliance with organizational policies and applicable federal, state, and local laws, as well as regulatory and accreditation requirements (e.g., FDA, NYDOH, OPTN, CMS). Ensures accurate and consistent data submission, including timely reporting to LiveOnNY's designated Patient Safety Contact as required Provides accurate and timely post-recovery follow-up with organizational partners to coordinate compliance with access, review, and information sharing. Under the supervision of the Clinical Quality Assurance Manager, the Clinical Quality Assurance Coordinator performs designated responsibilities, including but not limited to OPTN reporting requirements, preparation of weekly and ad-hoc OPO data reports, delivery of quality initiative education, policy review and updates, and audit preparation. Additionally, the coordinator identifies and escalates barriers to accessing donor records and data transmission to the Clinical Quality Assurance Manager. Provides relevant information & timelines for Quality-related Occurrences as needed. Report incidents and identify risks to Director of Quality Assurance & Process Improvement and Clinical Quality Assurance Manager for review/submission as potential Occurrences. Identifies and addresses current or potential internal and external barriers to donor record QA and UNOS documentation, submission, or follow‑up. Participates in team huddles and collaborative meetings, including meetings with organizational partners such as tissue processors, eye banks, and critical vendors/suppliers. Optimizes operations by proactively identifying and proposing process‑improvement opportunities to departmental and organizational leadership. As an employee of LiveOnNY, consistently demonstrates respectful, professional, and inclusive conduct towards colleagues, hospitals, vendors, community partners and our donor and recipient families. Qualifications EDUCATION AND/OR EXPERIENCE: Required: 1 yr experience working in a healthcare, medical, or regulatory environment and 1 yr clinical experience in Organ/Tissue Recovery, Hospital, Eye Bank, Tissue Bank or a government health/medical agency is required. OR 2 yrs experience as a Organ and/or Tissue Donor, Evaluation, or Transplant Coordinator at an Organ Procurement Organization is also preferred. Bachelor's degree in Healthcare related field OR RN licensure OR CTBS, CPTC, CPHQ, or ASQ-certified. OR 5+ years QA experience in Organ/Tissue donation/transplantation can be substituted for licensure or certification. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. LiveOnNY offers a competitive salary & comprehensive benefits package. 403(b) deferred annuity Medical/Vision/Dental Tuition reimbursement Paid time Off Pet Insurance Life Insurance and Disability plans Cellular plan discounts Auto Insurance discounts Salary Range: $68,000-$85,000 #ZR