Service Team Member jobs at Philadelphia Freedom Valley YMCA

Member Service Rep - Seasonal SummaCare - 1200 E Market St, Akron, OH Full-Time / 40 Hours / Days Remote after training Provides personalized service to members and promptly works to answer questions and resolve concerns. Coordinates with management and other departments to effectively address member needs. Formal Education Required: a. High School diploma or GED; College experience preferred Experience & Training Required: a. More than 1 year of experience performing same or similar responsibilities. Relevant experience includes: Customer service including call-center or administrative support experience and background in Medicare and/or health insurance strongly preferred. c. Other Skills, Competencies and Qualifications: a. Demonstrate knowledge of Customer Service practices, including phone system operations and documentation workflows b. Communicate effectively with others through written and verbal means. c. Facilitate working in Windows, and with organizing computer based information. d. Balance need for decisive, professional demeanor with warm, non-confrontational customer-first attitude. Project empathy, confidence, proper tone, and service-oriented attitude over the telephone. e. Operate standard office equipment such as a personal computer and headset; Adept keyboarding and computer skills, including wifi, VPN access, and audio controls. f. Demonstrates ability to learn and practice knowledge of health insurance industry, including governing rules and regulations. g. Organize and manage time in order to complete tasks within designated time frames in fast paced environment. h. Demonstrates ability to learn and practice knowledge of and complies with regulatory, departmental, and company policies & procedures. i. Ability to maintain confidentiality of member health information and business information. j. Flexible: ability to adjust work hours to meet business demands; comfortable in a remote work environment d. Level of Physical Demands: a. Sit for prolonged periods of time. b. Bend, stoop, and stretch. c. Lift up to 20 pounds. d. Manual dexterity to operate computer, phones, and standard office machines. As a regional, provider-owned health plan, SummaCare values the relationship between the members and their doctors. SummaCare is a part of Summa Health, an integrated healthcare delivery system that includes Summa Health System hospitals, its community-based health centers, dedicated clinicians and SummaCare. Based in Akron, Ohio, SummaCare provides Medicare Advantage, individual and family and commercial insurance plans. SummaCare has one of the highest rated Medicare Advantage plans in the state of Ohio, with a 4.5 out of 5-Star rating for 2025 by the Centers for Medicare and Medicaid Services (CMS). Known for its excellent customer service and personalized attention to members, SummaCare is committed to building lasting relationships. Employees can expect competitive pay and benefits. Equal Opportunity Employer/Veterans/Disabled $15.96/hr - $25.00/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Member Service Rep - Seasonal SummaCare - 1200 E Market St, Akron, OH Full-Time / 40 Hours / Days Remote after training Provides personalized service to members and promptly works to answer questions and resolve concerns. Coordinates with management and other departments to effectively address member needs. Formal Education Required: a. High School diploma or GED; College experience preferred Experience & Training Required: a. More than 1 year of experience performing same or similar responsibilities. Relevant experience includes: Customer service including call-center or administrative support experience and background in Medicare and/or health insurance strongly preferred. c. Other Skills, Competencies and Qualifications: a. Demonstrate knowledge of Customer Service practices, including phone system operations and documentation workflows b. Communicate effectively with others through written and verbal means. c. Facilitate working in Windows, and with organizing computer based information. d. Balance need for decisive, professional demeanor with warm, non-confrontational customer-first attitude. Project empathy, confidence, proper tone, and service-oriented attitude over the telephone. e. Operate standard office equipment such as a personal computer and headset; Adept keyboarding and computer skills, including wifi, VPN access, and audio controls. f. Demonstrates ability to learn and practice knowledge of health insurance industry, including governing rules and regulations. g. Organize and manage time in order to complete tasks within designated time frames in fast paced environment. h. Demonstrates ability to learn and practice knowledge of and complies with regulatory, departmental, and company policies & procedures. i. Ability to maintain confidentiality of member health information and business information. j. Flexible: ability to adjust work hours to meet business demands; comfortable in a remote work environment d. Level of Physical Demands: a. Sit for prolonged periods of time. b. Bend, stoop, and stretch. c. Lift up to 20 pounds. d. Manual dexterity to operate computer, phones, and standard office machines. As a regional, provider-owned health plan, SummaCare values the relationship between the members and their doctors. SummaCare is a part of Summa Health, an integrated healthcare delivery system that includes Summa Health System hospitals, its community-based health centers, dedicated clinicians and SummaCare. Based in Akron, Ohio, SummaCare provides Medicare Advantage, individual and family and commercial insurance plans. SummaCare has one of the highest rated Medicare Advantage plans in the state of Ohio, with a 4.5 out of 5-Star rating for 2025 by the Centers for Medicare and Medicaid Services (CMS). Known for its excellent customer service and personalized attention to members, SummaCare is committed to building lasting relationships. Employees can expect competitive pay and benefits. Equal Opportunity Employer/Veterans/Disabled $15.96/hr - $25.00/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Job DescriptionSalary: Starts at $16.00/hour Title: SPCA Cincinnati Front Desk Clerk Department: Kennel Senior Operations Manager FLSA Status: Non-exempt Purpose of Position: To adopt out our animals to loving qualified homes. Responsible for customer service activities associated with the adoption of animals and/or donations. Greets visitors, answers questions, and provides assistance and/or direction as to public concerns and assist delivery personnel. Maintains records associated with front desk activities. Promotes the policies and procedures of the Humane Society in a positive manner to visitors, staff and volunteers. Responsibilities: This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees are required to follow any other job related duties assigned by their supervisor. This document does not create an employment contract implied or otherwise, other than an at-will relationship. We reserve the right to change its contents at any time. Adopting out available animals to customers. This involves customer service, paperwork, and vast amounts of attention to detail; including, verifying the medical record and microchip of every animal that is adopted before it leaves the facility. Responsible for collecting fees and completing necessary forms associated with adoptions, the sale of dog license, the sale of retail items, and special events. Redeeming lost animals back to their owners. This involves customer service, paperwork, and vast amounts of attention to detail; including, verifying the identity of the animal and the person, assuring that the animal belongs to that person before it leaves the facility. A Clerk is responsible for issuing any fees and citations that the owner of the animal is to receive and/or pay. Responsible for collecting fees and completing necessary forms associated with adoptions, the sale of dog license, the sale of retail items, and special events. Calling another department, requesting an animal to be shown or released from its cage. Answering the telephone. This involves a great deal of customer service. A Clerk is responsible for answering basic questions, fielding telephone calls, recording and filing lost or found animal reports, as well as recording and forwarding animal well-being calls for the dispatcher. Responds to questions about specific animals and adoption process. Cleaning and organizing the both front lobby area (Kitty City) and the restrooms. Contacting adopters after the adoption has taken place and fielding any issues or concerns that the adopter may have about his or her new pet. Responsible for printing and hanging the cage cards on all adoptable animals. Represents the organization in a professional manner and provides knowledgeable information to the public. Responsible for handling of financial transactions and daily accountability and balancing of receipts. Other duties as assigned. People Care People and animals are the key focus to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and SPCA Cincinnati business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict and appropriately express concerns. Competencies Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes and actions. Organizational competencies apply to all jobs at the SPCA Cincinnati, position competencies are specific to this position. Organizational Competencies Accountability Attention to Detail Decision Making Flexibility Initiative Integrity Leadership Managing Resources Result Oriented Teamwork Technical Expertise Time Management Position Qualifications: Education, Certification and Knowledge/Skills/Abilities Required Demonstrate excellent oral and written communication skills and ability to follow instructions as given in either form. Ability to handle stressful and/or difficult situations as presented by visitors, staff and/or volunteers. Ability to work in environments with possible exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, traffic hazards, pathogenic substances, animal attacks and animal bites. Must be 18 years of age, has a high school diploma or equivalent GED, valid driving license with a clean record. Ability to operate a computer and knowledge of commonly associated software programs. Ability to work daytime, evenings and weekends as assigned.

Role and Responsibilities The Fitness Service Associate is responsible for providing excellent customer service including monitoring the safety and cleanliness of all areas. Specific Responsibilities Essential Functions Provides excellent customer service and exhibits a positive work attitude. Greet and engage all members cordially and by name whenever possible. Remain visible and accessible to members and visitors while on duty to answer questions. Works collaboratively with FWR staff and management team to solve customer services issues. Continually monitor area for safety, cleanliness, and general maintenance needs. Cleans areas as required and wears proper protection when cleaning and handling food and providing first aid care. Reviews and understands information included in the Agency manual and FWR hiring packet. Knowledgeable of on daily, weekly and monthly programs and activities in order to answer customer questions in person and/or over the phone. Ensure that all service supplies and amenities are available and fully operational during work hours. Keep locker rooms clean and well stocked for member use. Ensure that towels are cleaned, folded, and are available to members on an ongoing basis. Confirm all persons entering FWR area or Club J locker rooms have the proper membership access cards. Attends meetings and special events as requested by supervisor. Administer emergency care to members and guests in need of assistance Work as a TEAM with all other departments Other duties and responsibilities as assigned by supervisor Other Functions Ensure the highest quality of programs and services and possess a working knowledge of agency programs and services. Represent the Agency and provide the highest quality of customer service to the individuals and groups with whom you come into contact. Treat fellow staff with respect. Upholds the professional standards of his/her field and always acts in a manner that is consistent with the best interests of The J and will protect and enhance its reputation and standing in the community. Adheres to The J's code of ethics and avoids any real or perceived conflicts of interest. Shows respect for co-workers and members and an understanding of and appreciation for the diversity of the Agency's staff, members, and audiences. Aspires to excellence in all aspects of his/her work and serves as a model for others. Be knowledgeable about all programs and activities offered by MJCC. Promote club services and activities Assist with keeping the club well stocked and clean Attend MJCC meetings and trainings Handle injury and illness and security incident reporting Qualifications and Education Requirements High School Diploma or equivalent Previous health club personal training experience is a plus. One to two years of customer service experience. Ability to work non-traditional hours including evenings or weekends as scheduled. Strong interpersonal skills including patience, positive attitude and enthusiasm. Must be detail oriented, organized and highly responsive with a commitment to customer service Strong verbal communication skills Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry AED/CPR/First Aid Certified Proof of citizenship or legal status Physical and Working Conditions Ability to take the responsibility for the health and safety of others Ability to stand for several hours in a same shift; ability to lift 45 lbs Must be able to stand, bend, lift and walk for extended periods of time. Fitness club environment Must follow OSHA and MJCC safety standards

DEPARTMENT: Education REPORTS TO: Education Technology Specialist SUPERVISES: N/A STATUS: Non-Exempt SCHEDULE: Part-Time / Technology Center is open Monday - Thursday noon- 8 PM / Friday noon to 7 PM and Saturday noon to 5 PM. Must have open availability during this time. FUNCTION: The Tech Center Member Services Representative will serve as part of the Kroc Center Education Department. They will function in a team environment and be a role model to both youth and adults. In conjunction, they will keep as a priority, the educational nurturing of each individual, child or adult that they work with; promoting the Christian faith and values in keeping with the Mission of The Salvation Army. Responsibilities DUTIES: General * Providing a safe, clean and welcoming learning environment for staff and guests * Monitoring groups of students in a collaborative setting * Communicate effectively with the Education Team * Encouraging participation of students of all ages * Sharing technology skills with youth and adult participants * Serving as an instructor during Educational Programs Assist in Programs related to the Tech Center and Education Programming * monitor the equipment used in the TC, if in need of repair, updating software, maintenance, etc consult w/ the Education Technology Specialist concerning the best way to proceed * strong computer skills as it relates to using technology to assist individuals * good communication skills and team collaboration skills * may be called upon to assist with the After School Program and Summer Camps. Assist Administration related to the Tech Center * Supporting the Education Technology Specialist and the Education Program Specialist in meeting state standards to ensure quality programs * Collecting and maintaining statistics as they relate to the use of the Technology Center. * Meeting the goals set by the Director of Education to support our local schools * All other duties as deemed necessary and appropriate by the Director of Education. Qualifications MINIMUM QUALIFICATIONS: * Strong computer skills as it relates to using technology to teach and instruct individuals * Genuine interest in helping others to learn basic computer and photography skills * An enthusiasm for working with youth * Good communication skills and team collaboration skills The Salvation Army's Mission StatementThe Salvation Army, an international movement, is an evangelical part of the universal Christian church.Its message is based on the Bible. Its ministry is motivated by the love of God.Its mission is to preach the gospel of Jesus Christand to meet human needs in His name without discrimination.

DEPARTMENT: Education REPORTS TO: Education Technology Specialist SUPERVISES: N/A STATUS: Non-Exempt SCHEDULE: Part-Time / Technology Center is open Monday - Thursday noon- 8 PM / Friday noon to 7 PM and Saturday noon to 5 PM. Must have open availability during this time. FUNCTION: The Tech Center Member Services Representative will serve as part of the Kroc Center Education Department. They will function in a team environment and be a role model to both youth and adults. In conjunction, they will keep as a priority, the educational nurturing of each individual, child or adult that they work with; promoting the Christian faith and values in keeping with the Mission of The Salvation Army. Responsibilities DUTIES: General Providing a safe, clean and welcoming learning environment for staff and guests Monitoring groups of students in a collaborative setting Communicate effectively with the Education Team Encouraging participation of students of all ages Sharing technology skills with youth and adult participants Serving as an instructor during Educational Programs Assist in Programs related to the Tech Center and Education Programming monitor the equipment used in the TC, if in need of repair, updating software, maintenance, etc consult w/ the Education Technology Specialist concerning the best way to proceed strong computer skills as it relates to using technology to assist individuals good communication skills and team collaboration skills may be called upon to assist with the After School Program and Summer Camps. Assist Administration related to the Tech Center Supporting the Education Technology Specialist and the Education Program Specialist in meeting state standards to ensure quality programs Collecting and maintaining statistics as they relate to the use of the Technology Center. Meeting the goals set by the Director of Education to support our local schools All other duties as deemed necessary and appropriate by the Director of Education. Qualifications MINIMUM QUALIFICATIONS: Strong computer skills as it relates to using technology to teach and instruct individuals Genuine interest in helping others to learn basic computer and photography skills An enthusiasm for working with youth Good communication skills and team collaboration skills The Salvation Army's Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Medicare Member Engagement Rep - Seasonal SummaCare - 1200 E Market St, Akron, OH 44305 Full-time / 40 Hours / Days Completes Medicare Advantage plan changes over the phone utilizing a compliance approved script. Documents all calls. Tracks and follows-up with SummaCare Medicare members at risk for disenrollment from the health plan. Assists with outreach programs designed to increase retention of SummaCare Medicare members. Acts as support when presenting plan benefit information to groups or individuals in person, as needed. Complies with Center for Medicare and Medicaid Services (CMS) rules and regulations related to Medicare Advantage plans. Formal Education Required: a. High School Diploma or GED b. Associate's or BA/BS preferred Experience & Training Required: a. One (1) year experience in a call center, customer service, or support role in the health insurance industry performing same or similar responsibilities which includes any combination of the following: i. Customer service experience dealing with Medicare beneficiaries, ii. Understanding of Medicare / health insurance compliance iii. Working knowledge of Medicare, plan design and benefits b. Two (2) years of experience in the health insurance industry strongly preferred 3. Other Skills, Competencies and Qualifications: a. Possess working knowledge of Center for Medicare and Medicaid Services (CMS) rules and regulations related to Medicare Advantage plans b. Ability to complete SummaCare plan and product training prior to open enrollment season with a passing rate of 90%. c. Ability to multi-task. Operate computer, MACESS member documentation system, Plan Central, Salesforce CRM system, utilize SummaCare website and phone system while speaking and collecting information from member and when applicable prospective enrollee. d. Excellent phone skills. e. Strong understanding of Federal and State regulatory requirements and Marketing Guidelines. f. Able to work independently and within a team environment. g. Effective listening and critical thinking skills. h. Ability to develop, prioritize and accomplish goals. i. Demonstrate time management. j. Moderate Complexity: Independent judgment, decision-making, problem solving related to programs and projects, technical systems; interpreting policies and procedures within and across departments. k. Moderate Stress: Variety of work that is complex in nature; requires attention to detail; frequent interruptions and distractions; involves coordinating across departments. Accountable for personal performance and completion of projects across departments. Frequently required to calm and gain confidence of others. l. Ability to travel from location to location throughout the workday. m. Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity 4. Level of Physical Demands: a. Light: Exerts up to 20 pounds of force occasionally and/or up to ten pounds of force frequently, and/or a negligible amount of force continuously. Equal Opportunity Employer/Veterans/Disabled $15.96/hr - $25.00/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Medicare Member Engagement Rep - Seasonal SummaCare - 1200 E Market St, Akron, OH 44305 Full-time / 40 Hours / Days Completes Medicare Advantage plan changes over the phone utilizing a compliance approved script. Documents all calls. Tracks and follows-up with SummaCare Medicare members at risk for disenrollment from the health plan. Assists with outreach programs designed to increase retention of SummaCare Medicare members. Acts as support when presenting plan benefit information to groups or individuals in person, as needed. Complies with Center for Medicare and Medicaid Services (CMS) rules and regulations related to Medicare Advantage plans. Formal Education Required: a. High School Diploma or GED b. Associate's or BA/BS preferred Experience & Training Required: a. One (1) year experience in a call center, customer service, or support role in the health insurance industry performing same or similar responsibilities which includes any combination of the following: i. Customer service experience dealing with Medicare beneficiaries, ii. Understanding of Medicare / health insurance compliance iii. Working knowledge of Medicare, plan design and benefits b. Two (2) years of experience in the health insurance industry strongly preferred 3. Other Skills, Competencies and Qualifications: a. Possess working knowledge of Center for Medicare and Medicaid Services (CMS) rules and regulations related to Medicare Advantage plans b. Ability to complete SummaCare plan and product training prior to open enrollment season with a passing rate of 90%. c. Ability to multi-task. Operate computer, MACESS member documentation system, Plan Central, Salesforce CRM system, utilize SummaCare website and phone system while speaking and collecting information from member and when applicable prospective enrollee. d. Excellent phone skills. e. Strong understanding of Federal and State regulatory requirements and Marketing Guidelines. f. Able to work independently and within a team environment. g. Effective listening and critical thinking skills. h. Ability to develop, prioritize and accomplish goals. i. Demonstrate time management. j. Moderate Complexity: Independent judgment, decision-making, problem solving related to programs and projects, technical systems; interpreting policies and procedures within and across departments. k. Moderate Stress: Variety of work that is complex in nature; requires attention to detail; frequent interruptions and distractions; involves coordinating across departments. Accountable for personal performance and completion of projects across departments. Frequently required to calm and gain confidence of others. l. Ability to travel from location to location throughout the workday. m. Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity 4. Level of Physical Demands: a. Light: Exerts up to 20 pounds of force occasionally and/or up to ten pounds of force frequently, and/or a negligible amount of force continuously. Equal Opportunity Employer/Veterans/Disabled $15.96/hr - $25.00/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

Specialist, Guest Services (Part-Time) NATIONAL UNDERGROUND RAILROAD FREEDOM CENTER Position Overview: Part-Time Non-Exempt $15.00/hour On-site The Specialist, Guest Services (PT) works at the NATIONAL UNDERGROUND RAILROAD FREEDOM CENTER museum and at off-site events as a cashier, greeter, and ticket taker. The Specialist is responsible for providing excellent guest service and accurate information to guests, Members and others who visit the NATIONAL UNDERGROUND RAILROAD FREEDOM CENTER. The Specialist uses the POS and scheduling systems to sell tickets and memberships and to secure group reservations and special programs as well as retail POS systems. Position Summary: The National Underground Railroad Freedom Center seeks a friendly, welcoming, detail-oriented Part-Time Specialist, Guest Services. This position is responsible for ticket sales, meeting membership goals, retail sales, and providing a memorable experience for all visitors. This position works closely with the public to identify and anticipate their needs and assist with comments and questions, both in-person and other the phone. Responsibilities Operate the POS system for ticket sales, membership sales, group check-in, program sales and ECV and wheelchair rentals, as well as retail sales in the Freedom Store. Proactively sell memberships to guests and work with goals Check in groups and provide museum orientations Operate a multi-line phone system Communicates with all visitors in a professional and empathetic manner both over the phone and in-person Intuitively respond to guest inquiries and issues Perform museum opening and closing procedures Ability to discuss sensitive topics Maintain a clean work environment Partner with other departments to work on projects Maintain working knowledge of museum exhibitions - current and upcoming Maintain integrity and accountability as well as high standards of safety and security Adhere to NURFC mission and EPIC Standards and Behaviors Recognize opportunities of growth and address challenges This position does require weekends and holiday availability Education and Experience College graduate or high school graduate with equivalent experience required. History, Arts, and Communication degrees/background a plus Previous customer service experience required Experience with Microsoft Office required Knowledge, Skills and Abilities Excellent customer service and interpersonal skills including conflict-resolution; an outgoing, friendly personality Comfortable interfacing with a diverse pool of visitors Ability to follow direction, remain flexible, maintain composure and communicate professionally in a fast paced environment Self-motivation and initiative; ability to work both independently and as a team member Ability to complete multiple tasks in an energetic environment and work well under pressure with periodic heavy workloads, constant demands and frequent interruptions Eagerness to learn and self-educate on museum topics Must be able to work a flexible schedule including events, weekends and holidays What We Offer: Part-time, hourly position with benefits Flexible schedule (includes some evenings, weekends, and holidays) Opportunity to make real social impact through the arts Collaborative, mission-driven work environment Physical Requirements: While performing the duties of this job, the employee must regularly sit, stand, walk, talk, and hear; to use arms, hands, and fingers to handle or reach. The employee often must stand and walk. The employee must occasionally climb, balance, stoop, kneel, crouch, crawl, and climb stairs throughout the day. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. National Underground Railroad Freedom Center values diversity and inclusivity and is an Equal Opportunity Employer. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our organizations, community, and employees. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel. National Underground Railroad Freedom Center is an equal opportunity employer and does not discriminate against any person or group based on age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status, or genetic information. Our organization is building a culturally diverse staff committed to working in a multicultural environment and encourages applications from minorities and women. Ready to use the power of arts to drive social change? Join us in creating meaningful experiences that inspire action. Apply today and help us create a collaborative, diverse, inclusive, and equitable space where creativity and learning flourish. Apply at freedomcenter.org/jobs or send resume to ****************** Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to background check. This includes a criminal background check and verification of professional references, and other checks depending on the role.

Specialist, Guest Experience (FT) Cincinnati Museum Center ~ Cincinnati, Ohio Reports to: Manager, Guest Experience Department: Guest Experience FLSA Status: FT, Non-Exempt Hourly Compensation: $15.00/hour Position Overview: The Specialist, Guest Experience (FT) works at Cincinnati Museum Center (CMC) as a cashier, greeter, discovery ambassador and parking attendant. The Specialist is responsible for providing excellent guest service and accurate information to guests, Members and groups who visit Cincinnati Museum Center. The Specialist uses the point-of-sale (POS) and scheduling systems to sell tickets and memberships and to secure group reservations and special programs. They ensure guests have a meaningful experience by welcoming and engaging with all who visit CMC. We are looking for individuals who demonstrate: A passion for working with people. Proven experience engaging with diverse audiences, including children, youth, adults and families. Strong customer service skills, with the ability to foster inclusivity and positive experiences for visitors of all ages, abilities, and backgrounds. Responsibilities: Deliver excellent guest service and sales techniques. Appropriately address guest and Member needs and resolve issues. Seek out guest interaction and provide guidance and assistance by sharing information, events schedule, etc. Help guests plan their day for the most meaningful experience possible. Operate point-of-sale system, ticket-scanning devices and parking system. Handle cash with care and accuracy when cashiering. Work collaboratively with other Cincinnati Museum Center team members, adult and youth volunteers, and interns to create a cohesive and comprehensive visitor experience for Cincinnati Museum Center guests. Assist in training new staff, volunteers and community partners through being shadowed while greeting, cashiering or taking tickets. Support other CMC teams through cross training in additional duties, especially in Guest Engagement departments. Other duties as assigned. Qualifications: High school graduate or equivalent required. Experience in admissions, sales, hospitality, retail or customer service preferred. Experience with museums, non-profits, hospitality industry or large venues is a plus. Previous cash handling experience and operational experience with a POS system strongly preferred. Knowledge, Skills and Abilities: Passion for working with guests. Ability to use multi-line phone systems and multifaceted computer software systems. Ability to follow cash handling rules and procedures and use math skills to dispense change and keep accurate count of cash. Self-motivated and proactive; curious and able to learn new information quickly. Ability to remain calm and react in a balanced manner in times of stress. Ability to speak and interact with large and small groups of people from a variety of racial, cultural, ethnic, gender, and generational backgrounds with sensitivity and active listening. Demonstrated ability to take initiative, work independently and collaboratively, and adapt to changing needs in a fast-paced museum environment. Ability to understand and address sensitive topics with a sense of compassion and inquisitiveness. Ability to handle difficult guest interactions, including guests who may have a customer service issue, who may wish to disturb the experience of others, who may have an emotional reaction to museum content, etc. Additional Requirements & Working Conditions: The position is 40 hour/week (full time), hourly, with benefits. The schedule is Thursday - Monday. The successful candidate must have a flexible schedule, including: Weekends Select evenings Peak periods Must have reliable transportation. Must be able to lift 25 pounds. This position takes place indoors and outdoors. This position requires long periods of standing, sitting and walking. May be exposed to extreme hot or cold weather, including rain and snow. What to expect in our interview process: Interview: A 45-minute in-person interview with the hiring manager(s). This in-depth interview will focus on your skills and how they align within the team and CMC's needs. The above-listed process may change or vary based on the nature and scope of the position. Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and other checks depending on the role. Why people choose Cincinnati Museum Center: Cultural engagement: Daily interactions with Cincinnati's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences. Continuous learning: At CMC, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths. Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility. Team & culture: CMC promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving. Academic collaboration: We are committed to education, partnering with universities and other institutions to provide student resources and to underscore our dedication to research and accessibility. What are the benefits of working at Cincinnati Museum Center: You would be part of so many meaningful experiences, inspiration, and lasting memories for many, many guests. You would enjoy free membership for you and your family for a year. Even, complimentary tickets to featured exhibits and Omimax films. Of course, free parking would apply, and even discounts for food and beverages as well as discounts at the gift shop! We also offer a full array of benefits including medical, dental, vision, life insurance, HSA/FSA, EAP, 403(b), and so much more! Cincinnati Museum Center is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, religion, color, national origin, sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, genetic information, military status, veteran status, or any other status or characteristic protected by law. Apply today and help us create a collaborative, diverse, inclusive, and equitable space where creativity and learning flourish. Our website is: ********************************

Member Service Representatives are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing. Occasional evening and weekend availability required. This is a Part Time position. Job Responsibilities: Process payments and maintain balanced cash drawer and receipting according to procedures. Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times. Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc. Complete accurate data entry and maintain records on new members, renewals, program participants and guests. Ensure maintenance of all member resource information at front desk. Keep front desk and lobby area neat, clean and professional. Greet members / visitors according to YMCA guidelines. Qualifications: High School Diploma or GED preferred. Strong customer service skills. Cash management experience. Organized and able to follow directions. Friendly, outgoing personality. Comfortable working in a membership driven environment. Ability to perform multiple tasks in diverse situations successfully. Computer and keyboarding experience. Strong communication skills and phone etiquette.

Member Service Representatives are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing. Occasional evening and weekend availability required. This is a Part Time position. Job Responsibilities: Process payments and maintain balanced cash drawer and receipting according to procedures. Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times. Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc. Complete accurate data entry and maintain records on new members, renewals, program participants and guests. Ensure maintenance of all member resource information at front desk. Keep front desk and lobby area neat, clean and professional. Greet members / visitors according to YMCA guidelines. Qualifications: High School Diploma or GED preferred. Strong customer service skills. Cash management experience. Organized and able to follow directions. Friendly, outgoing personality. Comfortable working in a membership driven environment. Ability to perform multiple tasks in diverse situations successfully. Computer and keyboarding experience. Strong communication skills and phone etiquette.

The Member Service Representative is responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with customers and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing. ESSENTIAL FUNCTIONS: Perform multiple tasks in diverse situations. Process payments and maintain balanced cash drawer and receipting according to procedures. Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during shift. Apply working knowledge of DAXKO system to job responsibilities in the following areas: data entry, maintenance, reporting, etc. Complete accurate data entry and maintain records on new members, renewals, program participants and guests. Ensure maintenance of all member resource information at front desk. Maintain neat, clean and professional appearance of front desk and lobby areas. Attend all required trainings and staff meetings. Greet members / visitors according to YMCA guidelines. Track equipment loaned to members / visitors during visits. Conduct member / program participant surveys as required. Promote and support membership sales by following member sales process. Provide tours to perspective members as needed. Maintain a working knowledge of current programming, branch events, memberships, scholarships, fundraisers, pricing and other association events. Answer telephones, respond to inquires and forward messages according to YMCA member / customer service guidelines. Follow association Access Control guidelines. Responsible for retail sales. Be visibly involved with members, volunteers and staff in a positive, friendly manner that communicates and demonstrates the YMCA's core values of caring, honest, respect and responsibility. Follow all established policies and procedures, including but not limited to, safety practices and personnel policies. Participate in and support association events and fundraising activities. Secure required trainings and/or certifications necessary for the position. Other duties as assigned. QUALIFICATIONS:Education: High School Diploma or GED preferred. Minimum two years high school and 16 years old. Experience: Cash management experience. Computer and keyboarding experience.Certification(s) & Requirements: CPR and First Aid certification and Safety training required within 30 days of hire. Technical Skills and Knowledge: Strong communication skills and phone etiquette. Strong customer service skills. Organized and able to follow directions. Friendly, outgoing personality. Comfortable working in a membership driven environment. Demonstrated commitment to the mission and cause of the YMCA, and uphold its values and ethics. Able to work effectively with people of different backgrounds, abilities, opinions and perceptions. Willing and able to be a mandated reporter for any signs or suspicion of child abuse or neglect. All employees are required to follow the child abuse and neglect reporting process: completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696-KIDS) and notifying your immediate supervisor, branch executive, risk management, and human resources.

The Member Services Representative is the first point of contact for members and guests at the YMCA. This role is responsible for providing exceptional customer service, managing membership inquiries and sales, and ensuring a welcoming and positive environment for everyone who enters our facility. The ideal candidate is friendly, organized, and passionate about the YMCA's mission to strengthen community through youth development, healthy living, and social responsibility. Key Responsibilities: Greet and welcome all members, program participants, and guests in a friendly and professional manner. Process new memberships, renewals, and program registrations accurately and efficiently. Answer phone calls and respond to email inquiries, providing detailed and helpful information about YMCA programs, schedules, and policies. Handle and resolve member concerns and issues with patience and professionalism. Maintain a clean and organized front desk area. Perform administrative duties, including data entry and cash handling. Promote YMCA programs, events, and services to members and the community. Ensure the safety and security of the facility by monitoring access and following established procedures. Qualifications: High school diploma or equivalent. Previous experience in customer service, sales, or a front desk role is preferred. Excellent communication and interpersonal skills. Proficiency with computer systems and ability to learn new software quickly. Ability to handle multiple tasks simultaneously in a fast-paced environment. A positive attitude and a passion for the YMCA's mission. CPR and First Aid certification, or willingness to obtain within a specified timeframe. Join our team and help us build a stronger, healthier community!

Member Service Representatives are responsible for conducting interaction tasks to promote member satisfaction, membership sales, and retention. These include phone and in-person interaction with members and YMCA staff members, administrative activities, member and program enrollment, record keeping, and payment processing. Job Responsibilities: Process payments and maintain balanced cash drawer and receipting according to procedures. Inform supervisor and co-workers of any dilemmas, concerns, and updates. Complete and accurate data entry and record maintenance for new members, renewals, program participants and guests. Systems training will be provided. Maintenance of all member resource information at front desk. Keep front desk and lobby area neat, clean and professional. Greet members and visitors according to YMCA guidelines. Qualifications: At least 16 years of age. Strong customer service skills. Cash management experience. Organized and able to follow directions. Friendly, outgoing personality. Comfortable working in a membership driven environment. Ability to perform multiple tasks in diverse situations successfully. Computer and keyboarding experience. Strong communication skills and phone etiquette.

Member Service Representatives are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing. Occasional evening and weekend availability required. This is a Part Time position. Job Responsibilities: Process payments and maintain balanced cash drawer and receipting according to procedures. Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times. Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc. Complete accurate data entry and maintain records on new members, renewals, program participants and guests. Ensure maintenance of all member resource information at front desk. Keep front desk and lobby area neat, clean and professional. Greet members / visitors according to YMCA guidelines. Qualifications: High School Diploma or GED preferred. Strong customer service skills. Cash management experience. Organized and able to follow directions. Friendly, outgoing personality. Comfortable working in a membership driven environment. Ability to perform multiple tasks in diverse situations successfully. Computer and keyboarding experience. Strong communication skills and phone etiquette.

The Member Service Representative is responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with customers and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing. ESSENTIAL FUNCTIONS: Perform multiple tasks in diverse situations. Process payments and maintain balanced cash drawer and receipting according to procedures. Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during shift. Apply working knowledge of DAXKO system to job responsibilities in the following areas: data entry, maintenance, reporting, etc. Complete accurate data entry and maintain records on new members, renewals, program participants and guests. Ensure maintenance of all member resource information at front desk. Maintain neat, clean and professional appearance of front desk and lobby areas. Attend all required trainings and staff meetings. Greet members / visitors according to YMCA guidelines. Track equipment loaned to members / visitors during visits. Conduct member / program participant surveys as required. Promote and support membership sales by following member sales process. Provide tours to perspective members as needed. Maintain a working knowledge of current programming, branch events, memberships, scholarships, fundraisers, pricing and other association events. Answer telephones, respond to inquires and forward messages according to YMCA member / customer service guidelines. Follow association Access Control guidelines. Responsible for retail sales. Be visibly involved with members, volunteers and staff in a positive, friendly manner that communicates and demonstrates the YMCA's core values of caring, honest, respect and responsibility. Follow all established policies and procedures, including but not limited to, safety practices and personnel policies. Participate in and support association events and fundraising activities. Secure required trainings and/or certifications necessary for the position. Other duties as assigned. QUALIFICATIONS:Education: High School Diploma or GED preferred. Minimum two years high school and 16 years old. Experience: Cash management experience. Computer and keyboarding experience.Certification(s) & Requirements: CPR and First Aid certification and Safety training required within 30 days of hire. Technical Skills and Knowledge: Strong communication skills and phone etiquette. Strong customer service skills. Organized and able to follow directions. Friendly, outgoing personality. Comfortable working in a membership driven environment. Demonstrated commitment to the mission and cause of the YMCA, and uphold its values and ethics. Able to work effectively with people of different backgrounds, abilities, opinions and perceptions. Willing and able to be a mandated reporter for any signs or suspicion of child abuse or neglect. All employees are required to follow the child abuse and neglect reporting process: completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696-KIDS) and notifying your immediate supervisor, branche executive, risk management, and human resources. PHYSICAL DEMANDS: Frequent sitting, standing and walking, reaching, stooping, kneeling, and bending. Occasionally lifting and/or moving up to 50 pounds. WORK ENVIRONMENT: Maintain a clean and orderly work environment. DISCLAIMER:The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

The Member Service Representative is responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with customers and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing. ESSENTIAL FUNCTIONS: Perform multiple tasks in diverse situations. Process payments and maintain balanced cash drawer and receipting according to procedures. Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during shift. Apply working knowledge of DAXKO system to job responsibilities in the following areas: data entry, maintenance, reporting, etc. Complete accurate data entry and maintain records on new members, renewals, program participants and guests. Ensure maintenance of all member resource information at front desk. Maintain neat, clean and professional appearance of front desk and lobby areas. Attend all required trainings and staff meetings. Greet members / visitors according to YMCA guidelines. Track equipment loaned to members / visitors during visits. Conduct member / program participant surveys as required. Promote and support membership sales by following member sales process. Provide tours to perspective members as needed. Maintain a working knowledge of current programming, branch events, memberships, scholarships, fundraisers, pricing and other association events. Answer telephones, respond to inquires and forward messages according to YMCA member / customer service guidelines. Follow association Access Control guidelines. Responsible for retail sales. Be visibly involved with members, volunteers and staff in a positive, friendly manner that communicates and demonstrates the YMCA's core values of caring, honest, respect and responsibility. Follow all established policies and procedures, including but not limited to, safety practices and personnel policies. Participate in and support association events and fundraising activities. Secure required trainings and/or certifications necessary for the position. Other duties as assigned. QUALIFICATIONS:Education: High School Diploma or GED preferred. Minimum two years high school and 16 years old. Experience: Cash management experience. Computer and keyboarding experience.Certification(s) & Requirements: CPR and First Aid certification and Safety training required within 30 days of hire. Technical Skills and Knowledge: Strong communication skills and phone etiquette. Strong customer service skills. Organized and able to follow directions. Friendly, outgoing personality. Comfortable working in a membership driven environment. Demonstrated commitment to the mission and cause of the YMCA, and uphold its values and ethics. Able to work effectively with people of different backgrounds, abilities, opinions and perceptions. Willing and able to be a mandated reporter for any signs or suspicion of child abuse or neglect. All employees are required to follow the child abuse and neglect reporting process: completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696-KIDS) and notifying your immediate supervisor, branch executive, risk management, and human resources.

Member Service Representatives are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing. Occasional evening and weekend availability required. This is a Part Time position. Job Responsibilities: Process payments and maintain balanced cash drawer and receipting according to procedures. Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times. Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc. Complete accurate data entry and maintain records on new members, renewals, program participants and guests. Ensure maintenance of all member resource information at front desk. Keep front desk and lobby area neat, clean and professional. Greet members / visitors according to YMCA guidelines. Qualifications: High School Diploma or GED preferred. Strong customer service skills. Cash management experience. Organized and able to follow directions. Friendly, outgoing personality. Comfortable working in a membership driven environment. Ability to perform multiple tasks in diverse situations successfully. Computer and keyboarding experience. Strong communication skills and phone etiquette.