Customer Service-Call Center Manager jobs at Planet Fitness - 48 jobs

Responsible for managing a Centralized Services team through supervisors to ensure satisfactory, efficient and effective customer service. Ensures maximum utilization of resources to achieve customer satisfaction, productivity and financial goals while creating a highly engaged team **Job Responsibilities:** + Manages a group of team members in a designated department in Centralized Services. Monitors team members to ensure quality of work and productivity, and manages performance using the tools provided. + Coordinates and controls the activities, plans and programs of the immediate staff. + Administers company and divisional operation policies, best practices, and standard operating procedures to facilitate performance that meets the business expectations. Responsible for ensuring compliance with Company policies, programs, and procedures. Follows the guidelines of authorized budgets, laws, and good business ethics. + Maintains good working relationships and actively cooperates with all levels and areas of management to ensure that the objectives of the department and company are met. + Creates a continuous improvement culture, actively participates in the LEAN initiatives in order to improve processes and continually drive out waste. + Maintains and improves performance of department through building team member morale, motivating team members, and using constructive coaching/discipline policies of the organization. Encourages participation in workplace events and activities. + Identifies areas and/or gaps where additional development is required. Makes recommendations to management on how to drive performance and achieve necessary results. **About Walgreens** Founded in 1901, Walgreens (****************** proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. **Job ID:** 1737929BR **Title:** Operations Manager - Micro Fulfillment Center **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Retail **Full Store Address:** 6275 WINCHESTER BLVD,CANAL WINCHESTER,OH 43110 **Full District Office Address:** 6275 WINCHESTER BLVD,CANAL WINCHESTER,OH,43110-00000-01408-M **External Basic Qualifications:** + Bachelor's degree and at least two years of related experience; or High School diploma/GED and at least five years related experience and/or training; or equivalent combination of education and experience. + Willing to be licensed as a Pharmacy Technician by state as granted by the state Board of Pharmacy and/or nationally recognized certification agency. + Experience in identifying operational issues and recommending and implementing strategies to resolve problems. + Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. + Experience building and maintaining relationships within a team. + Intermediate level skill in Microsoft Office Suite (MS Excel, Word, for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling; inserting headers, page breaks, page numbers and tables and/or adjusting table columns. + Willing to travel up to/at least 10% of the time for business purposes (within state and out of state). **Preferred Qualifications:** + Master's degree/MBA + Experience with a Lean Six Sigma environment. + Six Sigma Certification. + Experience applying knowledge of Workforce Management Systems (WMS) + Experience directly managing people, including hiring, developing, motivating, and directing people as they work. + Experience with project management (for example: planning, organizing, delegating, allocating, and managing resources to bring about a successful completion of specific project goals and objectives). We will consider employment of qualified applicants with arrest and conviction records. **Shift:** **Store:**

Are you passionate about fitness and dedicated to helping others achieve their health and wellness goals? Join our team as a General Manager and make a positive impact on people's lives through health and fitness. We are looking for enthusiastic individuals who can motivate and inspire our clients to reach their full potential. This is an entry-level position and industry experience is not required but first-rate people skills and a passion for helping others are. Who We Are Bandon Fitness Texas, Inc. is the largest owner of Anytime Fitness locations in the United States with 250+ current locations and plans for continued growth. With state-of-the-art facilities, a team of passionate individuals, and a commitment to providing exceptional service, we strive to create a positive and motivating environment for our members. What We Expect Develop and manage the membership sales pipeline. Schedule appointments with potential new members. Meet with prospects to discuss their fitness goals and deliver a sales presentation. Establish and maintain a positive presence in the local community. Help maintain a clean and inviting environment for members. Develop and nurture relationships with prospective members through outreach calls, appointment setting, and club tours. Manage facility operations to include maintaining standards, managing staff, and providing excellent customer service. Be an ambassador of the Anytime Fitness brand. What You Bring Sales and management experience is preferred but not required. Ability to maximize sales opportunities and achieve personal sales goals. Ability to motivate and inspire others to achieve their health and fitness goals. Proven ability to develop and maintain positive relationships with members and provide exceptional customer service. Energetic, motivated, and goal oriented. Strong leadership ability. Excellent communication and interpersonal skills to effectively interact with members, staff, management, and local community contacts. Schedule Staff hours are Monday-Thursday from 10am-7pm and Fridays from 10am-5pm. Staffing may mandate some Saturdays from 9am-12pm. Compensation & Benefit Summary Compensation packages include base earning plus commission and bonus potential. Full-time positions include benefit plan options for medical, dental, vision, life, and disability. Paid time off and paid holidays for full-time positions. Opportunities for professional development and growth within a growing organization. A positive and supportive work environment. The chance to make a positive impact on the lives of our members. Our company culture is the cornerstone and strength of our success. Recruiting staff who believe in it is our highest priority and essential to our success. We want to provide you with an upbeat and inspiring work environment that provides opportunities for you to reach your goals while motivating others to reach theirs! If you are passionate about fitness and committed to helping others improve their lives through health and wellness, we encourage you to apply for this exciting opportunity.

Are you passionate about fitness and dedicated to helping others achieve their health and wellness goals? Join our team as a General Manager and make a positive impact on people's lives through health and fitness. We are looking for enthusiastic individuals who can motivate and inspire our clients to reach their full potential. This is an entry-level position and industry experience is not required but first-rate people skills and a passion for helping others are. Who We Are Bandon Fitness Texas, Inc. is the largest owner of Anytime Fitness locations in the United States with 250+ current locations and plans for continued growth. With state-of-the-art facilities, a team of passionate individuals, and a commitment to providing exceptional service, we strive to create a positive and motivating environment for our members. What We Expect Develop and manage the membership sales pipeline. Schedule appointments with potential new members. Meet with prospects to discuss their fitness goals and deliver a sales presentation. Establish and maintain a positive presence in the local community. Help maintain a clean and inviting environment for members. Develop and nurture relationships with prospective members through outreach calls, appointment setting, and club tours. Manage facility operations to include maintaining standards, managing staff, and providing excellent customer service. Be an ambassador of the Anytime Fitness brand. What You Bring Sales and management experience is preferred but not required. Ability to maximize sales opportunities and achieve personal sales goals. Ability to motivate and inspire others to achieve their health and fitness goals. Proven ability to develop and maintain positive relationships with members and provide exceptional customer service. Energetic, motivated, and goal oriented. Strong leadership ability. Excellent communication and interpersonal skills to effectively interact with members, staff, management, and local community contacts. Schedule Staff hours are Monday-Thursday from 10am-7pm and Fridays from 10am-5pm. Staffing may mandate some Saturdays from 9am-12pm. Compensation & Benefit Summary Compensation packages include base earning plus commission and bonus potential. Full-time positions include benefit plan options for medical, dental, vision, life, and disability. Paid time off and paid holidays for full-time positions. Opportunities for professional development and growth within a growing organization. A positive and supportive work environment. The chance to make a positive impact on the lives of our members. Our company culture is the cornerstone and strength of our success. Recruiting staff who believe in it is our highest priority and essential to our success. We want to provide you with an upbeat and inspiring work environment that provides opportunities for you to reach your goals while motivating others to reach theirs! If you are passionate about fitness and committed to helping others improve their lives through health and wellness, we encourage you to apply for this exciting opportunity.

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. **Customer Experience** + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. + Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty. + Accountable for improving on overall customer service metrics. **Operations** + Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage. + Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities. + Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact. + Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping. + Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures. + Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members. + Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies. + Ensures team members have a working knowledge of all computer and technology systems and software. + Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. + Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products. + Completes special assignments and other tasks as assigned. **Full Store Operation Business Performance Management** + Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables. + Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center. + Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary. **People & Performance Management** + Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate. + Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team. + Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions. + Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. + Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline. **Training & Personal Development** + Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders. + Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place. + Obtains and maintains valid pharmacy technician license as required by state. **Communications** + Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns. + Assists Store Manager in planning and communicating the company and store strategy. **Job ID:** 1726019BR **Title:** Emerging Store Manager **Company Indicator:** Walgreens **Employment Type:** Full-time **Job Function:** Retail **Full Store Address:** 1101 HILL RD N,PICKERINGTON,OH,43147-08887-12008-S **Full District Office Address:** 1101 HILL RD N,PICKERINGTON,OH,43147-08887-12008-S **External Basic Qualifications:** + Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports). + Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen. + Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date. + Must be fluent in reading, writing, and speaking English (except in Puerto Rico) + Willingness to work flexible schedule including extended days, evenings, and weekend hours. + Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location. + Ability to transfer to other Walgreens retail assets located within the same hiring Area. **Preferred Qualifications:** + Bachelor's Degree . + Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy. + External candidates: Business majors. Prior retail or food industry experience. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** **Store:**

Are you passionate about fitness and dedicated to helping others achieve their health and wellness goals? Join our team as a General Manager and make a positive impact on people's lives through health and fitness. We are looking for enthusiastic individuals who can motivate and inspire our clients to reach their full potential. This is an entry-level position and industry experience is not required but first-rate people skills and a passion for helping others are. Who We Are Bandon Fitness Texas, Inc. is the largest owner of Anytime Fitness locations in the United States with 250+ current locations and plans for continued growth. With state-of-the-art facilities, a team of passionate individuals, and a commitment to providing exceptional service, we strive to create a positive and motivating environment for our members. What We Expect Develop and manage the membership sales pipeline. Schedule appointments with potential new members. Meet with prospects to discuss their fitness goals and deliver a sales presentation. Establish and maintain a positive presence in the local community. Help maintain a clean and inviting environment for members. Develop and nurture relationships with prospective members through outreach calls, appointment setting, and club tours. Manage facility operations to include maintaining standards, managing staff, and providing excellent customer service. Be an ambassador of the Anytime Fitness brand. What You Bring Sales and management experience is preferred but not required. Ability to maximize sales opportunities and achieve personal sales goals. Ability to motivate and inspire others to achieve their health and fitness goals. Proven ability to develop and maintain positive relationships with members and provide exceptional customer service. Energetic, motivated, and goal oriented. Strong leadership ability. Excellent communication and interpersonal skills to effectively interact with members, staff, management, and local community contacts. Schedule Staff hours are Monday-Thursday from 10am-7pm and Fridays from 10am-5pm. Staffing may mandate some Saturdays from 9am-12pm. Compensation & Benefit Summary Compensation packages include base earning plus commission and bonus potential. Full-time positions include benefit plan options for medical, dental, vision, life, and disability. Paid time off and paid holidays for full-time positions. Opportunities for professional development and growth within a growing organization. A positive and supportive work environment. The chance to make a positive impact on the lives of our members. Our company culture is the cornerstone and strength of our success. Recruiting staff who believe in it is our highest priority and essential to our success. We want to provide you with an upbeat and inspiring work environment that provides opportunities for you to reach your goals while motivating others to reach theirs! If you are passionate about fitness and committed to helping others improve their lives through health and wellness, we encourage you to apply for this exciting opportunity.

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. **Customer Experience** + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. + Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty. + Accountable for improving on overall customer service metrics. **Operations** + Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage. + Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities. + Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact. + Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping. + Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures. + Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members. + Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies. + Ensures team members have a working knowledge of all computer and technology systems and software. + Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. + Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products. + Completes special assignments and other tasks as assigned. **Full Store Operation Business Performance Management** + Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables. + Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center. + Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary. **People & Performance Management** + Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate. + Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team. + Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions. + Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. + Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline. **Training & Personal Development** + Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders. + Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place. + Obtains and maintains valid pharmacy technician license as required by state. **Communications** + Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns. + Assists Store Manager in planning and communicating the company and store strategy. **Job ID:** 1747546BR **Title:** Emerging Store Manager **Company Indicator:** Walgreens **Employment Type:** Full-time **Job Function:** Retail **Full Store Address:** 35279 VINE ST,WILLOWICK,OH,44095-03140-13058-S **Full District Office Address:** 35279 VINE ST,WILLOWICK,OH,44095-03140-13058-S **External Basic Qualifications:** + Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports). + Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen. + Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date. + Must be fluent in reading, writing, and speaking English (except in Puerto Rico) + Willingness to work flexible schedule including extended days, evenings, and weekend hours. + Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location. + Ability to transfer to other Walgreens retail assets located within the same hiring Area. **Preferred Qualifications:** + Bachelor's Degree . + Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy. + External candidates: Business majors. Prior retail or food industry experience. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** **Store:** 13058-WILLOWICK OH

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. **Customer Experience** + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. + Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty. + Accountable for improving on overall customer service metrics. **Operations** + Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage. + Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities. + Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact. + Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping. + Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures. + Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members. + Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies. + Ensures team members have a working knowledge of all computer and technology systems and software. + Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. + Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products. + Completes special assignments and other tasks as assigned. **Full Store Operation Business Performance Management** + Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables. + Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center. + Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary. **People & Performance Management** + Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate. + Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team. + Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions. + Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. + Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline. **Training & Personal Development** + Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders. + Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place. + Obtains and maintains valid pharmacy technician license as required by state. **Communications** + Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns. + Assists Store Manager in planning and communicating the company and store strategy. **Job ID:** 1731093BR **Title:** Emerging Store Manager **Company Indicator:** Walgreens **Employment Type:** Full-time **Job Function:** Retail **Full Store Address:** 6901 MIAMI AVE,MADEIRA,OH,45243-02632-04731-S **Full District Office Address:** 6901 MIAMI AVE,MADEIRA,OH,45243-02632-04731-S **External Basic Qualifications:** + Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports). + Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen. + Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date. + Must be fluent in reading, writing, and speaking English (except in Puerto Rico) + Willingness to work flexible schedule including extended days, evenings, and weekend hours. + Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location. + Ability to transfer to other Walgreens retail assets located within the same hiring Area. **Preferred Qualifications:** + Bachelor's Degree . + Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy. + External candidates: Business majors. Prior retail or food industry experience. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** **Store:** 04731-MADEIRA OH

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. **Customer Experience** + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. + Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty. + Accountable for improving on overall customer service metrics. **Operations** + Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage. + Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities. + Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact. + Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping. + Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures. + Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members. + Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies. + Ensures team members have a working knowledge of all computer and technology systems and software. + Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. + Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products. + Completes special assignments and other tasks as assigned. **Full Store Operation Business Performance Management** + Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables. + Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center. + Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary. **People & Performance Management** + Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate. + Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team. + Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions. + Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. + Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline. **Training & Personal Development** + Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders. + Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place. + Obtains and maintains valid pharmacy technician license as required by state. **Communications** + Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns. + Assists Store Manager in planning and communicating the company and store strategy. **Job ID:** 1746385BR **Title:** Emerging Store Manager **Company Indicator:** Walgreens **Employment Type:** Full-time **Job Function:** Retail **Full Store Address:** 2135 WARRENSVILLE CENTER RD,SOUTH EUCLID,OH,44121-02629-04685-S **Full District Office Address:** 2135 WARRENSVILLE CENTER RD,SOUTH EUCLID,OH,44121-02629-04685-S **External Basic Qualifications:** + Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports). + Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen. + Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date. + Must be fluent in reading, writing, and speaking English (except in Puerto Rico) + Willingness to work flexible schedule including extended days, evenings, and weekend hours. + Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location. + Ability to transfer to other Walgreens retail assets located within the same hiring Area. **Preferred Qualifications:** + Bachelor's Degree . + Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy. + External candidates: Business majors. Prior retail or food industry experience. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** **Store:** 04685-SOUTH EUCLID OH

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. **Customer Experience** + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. + Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty. + Accountable for improving on overall customer service metrics. **Operations** + Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage. + Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities. + Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact. + Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping. + Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures. + Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members. + Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies. + Ensures team members have a working knowledge of all computer and technology systems and software. + Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. + Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products. + Completes special assignments and other tasks as assigned. **Full Store Operation Business Performance Management** + Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables. + Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center. + Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary. **People & Performance Management** + Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate. + Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team. + Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions. + Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. + Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline. **Training & Personal Development** + Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders. + Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place. + Obtains and maintains valid pharmacy technician license as required by state. **Communications** + Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns. + Assists Store Manager in planning and communicating the company and store strategy. **Job ID:** 1720920BR **Title:** Emerging Store Manager **Company Indicator:** Walgreens **Employment Type:** Full-time **Job Function:** Retail **Full Store Address:** 6900 ROCKSIDE RD,INDEPENDENCE,OH,44131-02324-02132-S **Full District Office Address:** 6900 ROCKSIDE RD,INDEPENDENCE,OH,44131-02324-02132-S **External Basic Qualifications:** + Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports). + Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen. + Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date. + Must be fluent in reading, writing, and speaking English (except in Puerto Rico) + Willingness to work flexible schedule including extended days, evenings, and weekend hours. + Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location. + Ability to transfer to other Walgreens retail assets located within the same hiring Area. **Preferred Qualifications:** + Bachelor's Degree . + Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy. + External candidates: Business majors. Prior retail or food industry experience. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** **Store:** 02132-INDEPENDENCE OH

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. **Customer Experience** + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. + Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty. + Accountable for improving on overall customer service metrics. **Operations** + Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage. + Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities. + Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact. + Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping. + Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures. + Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members. + Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies. + Ensures team members have a working knowledge of all computer and technology systems and software. + Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. + Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products. + Completes special assignments and other tasks as assigned. **Full Store Operation Business Performance Management** + Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables. + Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center. + Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary. **People & Performance Management** + Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate. + Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team. + Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions. + Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. + Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline. **Training & Personal Development** + Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders. + Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place. + Obtains and maintains valid pharmacy technician license as required by state. **Communications** + Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns. + Assists Store Manager in planning and communicating the company and store strategy. **Job ID:** 1745981BR **Title:** Emerging Store Manager **Company Indicator:** Walgreens **Employment Type:** Full-time **Job Function:** Retail **Full Store Address:** 95 W GARFIELD RD,AURORA,OH,44202-06547-10567-S **Full District Office Address:** 95 W GARFIELD RD,AURORA,OH,44202-06547-10567-S **External Basic Qualifications:** + Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports). + Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen. + Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date. + Must be fluent in reading, writing, and speaking English (except in Puerto Rico) + Willingness to work flexible schedule including extended days, evenings, and weekend hours. + Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location. + Ability to transfer to other Walgreens retail assets located within the same hiring Area. **Preferred Qualifications:** + Bachelor's Degree . + Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy. + External candidates: Business majors. Prior retail or food industry experience. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** **Store:** 10567-AURORA OH

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. * Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty. * Accountable for improving on overall customer service metrics. Operations * Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage. * Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities. * Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact. * Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping. * Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures. * Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members. * Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies. * Ensures team members have a working knowledge of all computer and technology systems and software. * Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. * Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products. * Completes special assignments and other tasks as assigned. Full Store Operation Business Performance Management * Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables. * Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center. * Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary. People & Performance Management * Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate. * Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team. * Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions. * Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. * Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline. Training & Personal Development * Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders. * Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place. * Obtains and maintains valid pharmacy technician license as required by state. Communications * Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns. * Assists Store Manager in planning and communicating the company and store strategy. Basic Qualifications * Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports). * Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen. * Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date. * Must be fluent in reading, writing, and speaking English (except in Puerto Rico) * Willingness to work flexible schedule including extended days, evenings, and weekend hours. * Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location. * Ability to transfer to other Walgreens retail assets located within the same hiring Area. Preferred Qualifications * Bachelor's Degree . * Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy. * External candidates: Business majors. Prior retail or food industry experience. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

**Job Objectives** Manages the operation of a Walgreen store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience. **Job Responsibilities/Tasks** **Customer Experience** + Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy. + Greets customers and clinic patients, and offers assistance with products and services. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). + Resolves customer complaints and helps respond to customers' special needs. **Operations** + Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members. + Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records. + Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc. + Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock. + Supervises receiving, stocking, pricing, returning, and transferring of merchandise. + Ensures execution of District Manager operational feedback. + Implements store organization through proper hiring and placement, scheduling of work assignments and delegation. + Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies. + Manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products. + Ensures staff has working knowledge of all computer and technology systems and software (e.g. registers, StoreNet, Intercom+, etc. Ensures response to all systems problems by contacting information technology support. + Complies with all company policies and procedures; maintains respectful relationships with coworkers. + Completes special assignments and other tasks as assigned. **Daily Planning and Execution** + Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers. **Business Performance Management** + Analyzes financial and performance data; develops action plans to increase sales and control costs. + Reviews KPIs daily and prepare to discuss with district management. + Reviews and analyzes asset protection data and develops and implements action plans to reduce loss. + Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy, ensuring support during busy periods, including serving as a pharmacy technician, when necessary and allowed by law. + Analyzes performance indicators of the clinic and works with Clinic Coordinator or Manager to ensure performance and support. **Business Planning** + Identifies sales opportunities to ensure the growth and performance of the store and pharmacy. + Manages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes. **People and Performance Management** + Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression. + Monitors and ensures timely completion of required training programs, including pharmacy training programs, for all team members within the store; provides coaching for team members. + Makes hiring, promotion and termination decisions. + Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate. + Develops employee performance plans and follows up according to deadlines. + Monitors and approves team member compensation. + Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision. + Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members + Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members. **Training and Personal Development** + Participates in company and on-the-job training to improve skills and productivity and attends training requested by District Management and corporate, including Walgreens School of Operations completion within six month in Store Manager Position. + Follows performance improvement plans offered by District Manager. + Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB or ExCPT certification, as required by state). + Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail and management, seeking best practices, and learning about the pharmacy. **Communications** + Serves as liaison between district, corporate and the store to provide a communication channel, respond to requests, provide feedback and implement initiatives. + Conducts community outreach (e.g., speaks with members of community, physicians in area). + Assists District Manager in planning and attending community events. **Job ID:** 1740837BR **Title:** Store Manager **Company Indicator:** Walgreens **Employment Type:** Full-time **Job Function:** Retail **Full Store Address:** 5011 PRINCETON RD,LIBERTY TWP,OH,45011-09737-09520-S **Full District Office Address:** 5011 PRINCETON RD,LIBERTY TWP,OH,45011-09737-09520-S **External Basic Qualifications:** + Bachelor's degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience. + Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph as soon as possible given state law requirements, no later than 12 months from Store Manager position start date. + Willingness to work flexible schedule including extended days, evenings, and weekend hours. **Preferred Qualifications:** + Bachelor's Degree. + PTCB or ExCPT Certification. + Three years retail management experience, including supervising others, managing, and assigning work. + Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $50,000 - $120,000. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** **Store:** 09520-LIBERTY TWP OH

Job Objectives Manages the operation of a Walgreen store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience. Job Responsibilities/Tasks Customer Experience * Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy. * Greets customers and clinic patients, and offers assistance with products and services. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). * Resolves customer complaints and helps respond to customers' special needs. Operations * Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members. * Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records. * Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc. * Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock. * Supervises receiving, stocking, pricing, returning, and transferring of merchandise. * Ensures execution of District Manager operational feedback. * Implements store organization through proper hiring and placement, scheduling of work assignments and delegation. * Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies. * Manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products. * Ensures staff has working knowledge of all computer and technology systems and software (e.g. registers, StoreNet, Intercom+, etc. Ensures response to all systems problems by contacting information technology support. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned. Daily Planning and Execution * Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers. Business Performance Management * Analyzes financial and performance data; develops action plans to increase sales and control costs. * Reviews KPIs daily and prepare to discuss with district management. * Reviews and analyzes asset protection data and develops and implements action plans to reduce loss. * Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy, ensuring support during busy periods, including serving as a pharmacy technician, when necessary and allowed by law. * Analyzes performance indicators of the clinic and works with Clinic Coordinator or Manager to ensure performance and support. Business Planning * Identifies sales opportunities to ensure the growth and performance of the store and pharmacy. * Manages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes. People and Performance Management * Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression. * Monitors and ensures timely completion of required training programs, including pharmacy training programs, for all team members within the store; provides coaching for team members. * Makes hiring, promotion and termination decisions. * Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate. * Develops employee performance plans and follows up according to deadlines. * Monitors and approves team member compensation. * Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision. * Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members * Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members. Training and Personal Development * Participates in company and on-the-job training to improve skills and productivity and attends training requested by District Management and corporate, including Walgreens School of Operations completion within six month in Store Manager Position. * Follows performance improvement plans offered by District Manager. * Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB or ExCPT certification, as required by state). * Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail and management, seeking best practices, and learning about the pharmacy. Communications * Serves as liaison between district, corporate and the store to provide a communication channel, respond to requests, provide feedback and implement initiatives. * Conducts community outreach (e.g., speaks with members of community, physicians in area). * Assists District Manager in planning and attending community events. Basic Qualifications * Bachelor's degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience. * Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph as soon as possible given state law requirements, no later than 12 months from Store Manager position start date. * Willingness to work flexible schedule including extended days, evenings, and weekend hours. Preferred Qualifications * Bachelor's Degree. * PTCB or ExCPT Certification. * Three years retail management experience, including supervising others, managing, and assigning work. * Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $50,000 - $120,000. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Job Objectives Manages the operation of a Walgreen store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience. Job Responsibilities/Tasks Customer Experience * Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy. * Greets customers and clinic patients, and offers assistance with products and services. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). * Resolves customer complaints and helps respond to customers' special needs. Operations * Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members. * Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records. * Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc. * Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock. * Supervises receiving, stocking, pricing, returning, and transferring of merchandise. * Ensures execution of District Manager operational feedback. * Implements store organization through proper hiring and placement, scheduling of work assignments and delegation. * Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies. * Manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products. * Ensures staff has working knowledge of all computer and technology systems and software (e.g. registers, StoreNet, Intercom+, etc. Ensures response to all systems problems by contacting information technology support. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned. Daily Planning and Execution * Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers. Business Performance Management * Analyzes financial and performance data; develops action plans to increase sales and control costs. * Reviews KPIs daily and prepare to discuss with district management. * Reviews and analyzes asset protection data and develops and implements action plans to reduce loss. * Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy, ensuring support during busy periods, including serving as a pharmacy technician, when necessary and allowed by law. * Analyzes performance indicators of the clinic and works with Clinic Coordinator or Manager to ensure performance and support. Business Planning * Identifies sales opportunities to ensure the growth and performance of the store and pharmacy. * Manages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes. People and Performance Management * Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression. * Monitors and ensures timely completion of required training programs, including pharmacy training programs, for all team members within the store; provides coaching for team members. * Makes hiring, promotion and termination decisions. * Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate. * Develops employee performance plans and follows up according to deadlines. * Monitors and approves team member compensation. * Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision. * Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members * Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members. Training and Personal Development * Participates in company and on-the-job training to improve skills and productivity and attends training requested by District Management and corporate, including Walgreens School of Operations completion within six month in Store Manager Position. * Follows performance improvement plans offered by District Manager. * Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB or ExCPT certification, as required by state). * Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail and management, seeking best practices, and learning about the pharmacy. Communications * Serves as liaison between district, corporate and the store to provide a communication channel, respond to requests, provide feedback and implement initiatives. * Conducts community outreach (e.g., speaks with members of community, physicians in area). * Assists District Manager in planning and attending community events. Basic Qualifications * Bachelor's degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience. * Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph as soon as possible given state law requirements, no later than 12 months from Store Manager position start date. * Willingness to work flexible schedule including extended days, evenings, and weekend hours. Preferred Qualifications * Bachelor's Degree. * PTCB or ExCPT Certification. * Three years retail management experience, including supervising others, managing, and assigning work. * Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $50,000 - $120,000. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. * Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty. * Accountable for improving on overall customer service metrics. Operations * Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage. * Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities. * Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact. * Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping. * Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures. * Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members. * Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies. * Ensures team members have a working knowledge of all computer and technology systems and software. * Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. * Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products. * Completes special assignments and other tasks as assigned. Full Store Operation Business Performance Management * Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables. * Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center. * Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary. People & Performance Management * Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate. * Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team. * Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions. * Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. * Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline. Training & Personal Development * Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders. * Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place. * Obtains and maintains valid pharmacy technician license as required by state. Communications * Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns. * Assists Store Manager in planning and communicating the company and store strategy. Basic Qualifications * Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports). * Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen. * Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date. * Must be fluent in reading, writing, and speaking English (except in Puerto Rico) * Willingness to work flexible schedule including extended days, evenings, and weekend hours. * Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location. * Ability to transfer to other Walgreens retail assets located within the same hiring Area. Preferred Qualifications * Bachelor's Degree . * Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy. * External candidates: Business majors. Prior retail or food industry experience. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. * Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty. * Accountable for improving on overall customer service metrics. Operations * Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage. * Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities. * Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact. * Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping. * Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures. * Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members. * Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies. * Ensures team members have a working knowledge of all computer and technology systems and software. * Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. * Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products. * Completes special assignments and other tasks as assigned. Full Store Operation Business Performance Management * Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables. * Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center. * Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary. People & Performance Management * Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate. * Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team. * Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions. * Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. * Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline. Training & Personal Development * Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders. * Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place. * Obtains and maintains valid pharmacy technician license as required by state. Communications * Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns. * Assists Store Manager in planning and communicating the company and store strategy. Basic Qualifications * Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports). * Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen. * Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date. * Must be fluent in reading, writing, and speaking English (except in Puerto Rico) * Willingness to work flexible schedule including extended days, evenings, and weekend hours. * Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location. * Ability to transfer to other Walgreens retail assets located within the same hiring Area. Preferred Qualifications * Bachelor's Degree . * Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy. * External candidates: Business majors. Prior retail or food industry experience. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

**Job Objectives** Manages the operation of a Walgreen store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience. **Job Responsibilities/Tasks** **Customer Experience** + Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy. + Greets customers and clinic patients, and offers assistance with products and services. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). + Resolves customer complaints and helps respond to customers' special needs. **Operations** + Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members. + Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records. + Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc. + Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock. + Supervises receiving, stocking, pricing, returning, and transferring of merchandise. + Ensures execution of District Manager operational feedback. + Implements store organization through proper hiring and placement, scheduling of work assignments and delegation. + Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies. + Manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products. + Ensures staff has working knowledge of all computer and technology systems and software (e.g. registers, StoreNet, Intercom+, etc. Ensures response to all systems problems by contacting information technology support. + Complies with all company policies and procedures; maintains respectful relationships with coworkers. + Completes special assignments and other tasks as assigned. **Daily Planning and Execution** + Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers. **Business Performance Management** + Analyzes financial and performance data; develops action plans to increase sales and control costs. + Reviews KPIs daily and prepare to discuss with district management. + Reviews and analyzes asset protection data and develops and implements action plans to reduce loss. + Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy, ensuring support during busy periods, including serving as a pharmacy technician, when necessary and allowed by law. + Analyzes performance indicators of the clinic and works with Clinic Coordinator or Manager to ensure performance and support. **Business Planning** + Identifies sales opportunities to ensure the growth and performance of the store and pharmacy. + Manages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes. **People and Performance Management** + Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression. + Monitors and ensures timely completion of required training programs, including pharmacy training programs, for all team members within the store; provides coaching for team members. + Makes hiring, promotion and termination decisions. + Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate. + Develops employee performance plans and follows up according to deadlines. + Monitors and approves team member compensation. + Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision. + Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members + Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members. **Training and Personal Development** + Participates in company and on-the-job training to improve skills and productivity and attends training requested by District Management and corporate, including Walgreens School of Operations completion within six month in Store Manager Position. + Follows performance improvement plans offered by District Manager. + Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB or ExCPT certification, as required by state). + Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail and management, seeking best practices, and learning about the pharmacy. **Communications** + Serves as liaison between district, corporate and the store to provide a communication channel, respond to requests, provide feedback and implement initiatives. + Conducts community outreach (e.g., speaks with members of community, physicians in area). + Assists District Manager in planning and attending community events. **Job ID:** 1737253BR **Title:** Store Manager **Company Indicator:** Walgreens **Employment Type:** Full-time **Job Function:** Retail **Full Store Address:** 5383 CEMETERY RD,HILLIARD,OH,43026-01502-09904-S **Full District Office Address:** 5383 CEMETERY RD,HILLIARD,OH,43026-01502-09904-S **External Basic Qualifications:** + Bachelor's degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience. + Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph as soon as possible given state law requirements, no later than 12 months from Store Manager position start date. + Willingness to work flexible schedule including extended days, evenings, and weekend hours. **Preferred Qualifications:** + Bachelor's Degree. + PTCB or ExCPT Certification. + Three years retail management experience, including supervising others, managing, and assigning work. + Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $50,000 - $120,000. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** **Store:** 09904-HILLIARD OH

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. **Customer Experience** + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. + Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty. + Accountable for improving on overall customer service metrics. **Operations** + Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage. + Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities. + Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact. + Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping. + Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures. + Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members. + Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies. + Ensures team members have a working knowledge of all computer and technology systems and software. + Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. + Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products. + Completes special assignments and other tasks as assigned. **Full Store Operation Business Performance Management** + Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables. + Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center. + Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary. **People & Performance Management** + Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate. + Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team. + Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions. + Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. + Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline. **Training & Personal Development** + Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders. + Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place. + Obtains and maintains valid pharmacy technician license as required by state. **Communications** + Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns. + Assists Store Manager in planning and communicating the company and store strategy. **Job ID:** 1746383BR **Title:** Emerging Store Manager **Company Indicator:** Walgreens **Employment Type:** Full-time **Job Function:** Retail **Full Store Address:** 5644 MAYFIELD RD,LYNDHURST,OH,44124-02916-11558-S **Full District Office Address:** 5644 MAYFIELD RD,LYNDHURST,OH,44124-02916-11558-S **External Basic Qualifications:** + Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports). + Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen. + Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date. + Must be fluent in reading, writing, and speaking English (except in Puerto Rico) + Willingness to work flexible schedule including extended days, evenings, and weekend hours. + Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location. + Ability to transfer to other Walgreens retail assets located within the same hiring Area. **Preferred Qualifications:** + Bachelor's Degree . + Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy. + External candidates: Business majors. Prior retail or food industry experience. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** **Store:** 11558-LYNDHURST OH

**Job Objectives** Manages the operation of a Walgreen store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience. **Job Responsibilities/Tasks** **Customer Experience** + Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy. + Greets customers and clinic patients, and offers assistance with products and services. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). + Resolves customer complaints and helps respond to customers' special needs. **Operations** + Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members. + Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records. + Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc. + Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock. + Supervises receiving, stocking, pricing, returning, and transferring of merchandise. + Ensures execution of District Manager operational feedback. + Implements store organization through proper hiring and placement, scheduling of work assignments and delegation. + Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies. + Manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products. + Ensures staff has working knowledge of all computer and technology systems and software (e.g. registers, StoreNet, Intercom+, etc. Ensures response to all systems problems by contacting information technology support. + Complies with all company policies and procedures; maintains respectful relationships with coworkers. + Completes special assignments and other tasks as assigned. **Daily Planning and Execution** + Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers. **Business Performance Management** + Analyzes financial and performance data; develops action plans to increase sales and control costs. + Reviews KPIs daily and prepare to discuss with district management. + Reviews and analyzes asset protection data and develops and implements action plans to reduce loss. + Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy, ensuring support during busy periods, including serving as a pharmacy technician, when necessary and allowed by law. + Analyzes performance indicators of the clinic and works with Clinic Coordinator or Manager to ensure performance and support. **Business Planning** + Identifies sales opportunities to ensure the growth and performance of the store and pharmacy. + Manages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes. **People and Performance Management** + Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression. + Monitors and ensures timely completion of required training programs, including pharmacy training programs, for all team members within the store; provides coaching for team members. + Makes hiring, promotion and termination decisions. + Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate. + Develops employee performance plans and follows up according to deadlines. + Monitors and approves team member compensation. + Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision. + Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members + Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members. **Training and Personal Development** + Participates in company and on-the-job training to improve skills and productivity and attends training requested by District Management and corporate, including Walgreens School of Operations completion within six month in Store Manager Position. + Follows performance improvement plans offered by District Manager. + Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB or ExCPT certification, as required by state). + Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail and management, seeking best practices, and learning about the pharmacy. **Communications** + Serves as liaison between district, corporate and the store to provide a communication channel, respond to requests, provide feedback and implement initiatives. + Conducts community outreach (e.g., speaks with members of community, physicians in area). + Assists District Manager in planning and attending community events. **Job ID:** 1718273BR **Title:** Store Manager **Company Indicator:** Walgreens **Employment Type:** Full-time **Job Function:** Retail **Full Store Address:** 6300 PEARL RD,PARMA HEIGHTS,OH,44130-03041-04159-S **Full District Office Address:** 6300 PEARL RD,PARMA HEIGHTS,OH,44130-03041-04159-S **External Basic Qualifications:** + Bachelor's degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience. + Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph as soon as possible given state law requirements, no later than 12 months from Store Manager position start date. + Willingness to work flexible schedule including extended days, evenings, and weekend hours. **Preferred Qualifications:** + Bachelor's Degree. + PTCB or ExCPT Certification. + Three years retail management experience, including supervising others, managing, and assigning work. + Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $50,000 - $120,000. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** **Store:** 04159-PARMA HEIGHTS OH