How to hire a program representative

How to hire a program representative, step by step

Here's a step-by-step program representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a program representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new program representative
• Step 8: Go through the hiring process checklist

What does a program representative do?

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1. Identify your hiring needs

   The program representative hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A program representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, program representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents program representative salaries for various positions.

   Type of Program Representative	Description	Hourly rate
   Program Representative	Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.	$12-26
   Liaison	A liaison is a middle person responsible for collaborating different institutes, managing professional relationships to create benefiting results that would help a business' meet its goals and objectives. Duties of a liaison include facilitating communications, establishing partnership contract plans and procedures, managing conflicts, providing immediate resolution for concerns, and evaluating collaboration parameters... Show more	$14-45
   Social Work Internship	Social work interns are students who chose to do their on-the-job training in the field of social work. They apply for an internship at social services facilities... Show more	$12-24

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Patients
   • Veterans
   • ICD
   • Sap Security
   • SCI
   • DOD
   • Management Program
   • Data Entry
   • Member Inquiries
   • Medicare
   • Technical Assistance
   • Health Insurance
   • Government Agencies

   Check all skills

   Responsibilities:

   • Manage applicant and student files electronically within CampusVue software.
   • Research current DARPA, DoD and IC policies and advise performers on relevant regulations.
   • Process complaints for Medicare and Medicaid members and providers.
   • Maintain master access rosters for all DARPA special access programs.
   • Travele to medical offices to abstract files need to collect data for Medicare reports.
   • Access members' private information for the purpose of identification and to maintain HIPAA privacy.

   More program representative duties

3. Make a budget

   Including a salary range in the program representative job description is a good way to get more applicants. A program representative salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a program representative in West Virginia may be lower than in Washington, and an entry-level engineer typically earns less than a senior-level program representative. Additionally, a program representative with lots of experience in the field may command a higher salary as a result.

   Average program representative salary

   $37,612yearly

   $18.08 hourly rate

   ---

   Entry-level program representative salary

   $25,000 yearly salary

   Updated January 20, 2026

   Average program representative salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Washington	$60,646	$29
   2	New York	$57,534	$28
   3	California	$53,571	$26
   4	Minnesota	$53,244	$26
   5	District of Columbia	$52,832	$25
   6	Pennsylvania	$52,644	$25
   7	Nevada	$52,642	$25
   8	Connecticut	$52,028	$25
   9	Illinois	$48,415	$23
   10	Wisconsin	$47,380	$23
   11	Massachusetts	$45,540	$22
   12	Colorado	$42,217	$20
   13	Texas	$41,539	$20
   14	Arkansas	$41,053	$20
   15	Ohio	$40,889	$20
   16	Iowa	$40,859	$20
   17	Maryland	$40,454	$19
   18	Virginia	$39,844	$19
   19	Missouri	$38,233	$18
   20	South Carolina	$37,684	$18

   Average program representative salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Cyient	$75,199	$36.15
   2	City of Seattle	$60,719	$29.19
   3	Credit Suisse	$58,535	$28.14
   4	New York State Restaurant Association	$57,056	$27.43
   5	Minnesota State Fair	$56,489	$27.16	13
   6	Commonwealth Of Pennsylvania	$53,590	$25.76	19
   7	University of California-Berkeley	$50,076	$24.07
   8	Oregon State University	$49,643	$23.87	24
   9	UC Santa Barbara	$49,361	$23.73
   10	City of Scottsdale	$49,017	$23.57
   11	NC.gov	$48,694	$23.41	54
   12	University of California	$47,588	$22.88	40
   13	Lockheed Martin	$42,944	$20.65	214
   14	Allegheny County	$42,561	$20.46
   15	Youth Villages	$42,082	$20.23	6
   16	L3Harris	$42,075	$20.23	76
   17	Yakima Schools	$41,516	$19.96
   18	The Johns Hopkins University Applied Physics Laboratory	$41,462	$19.93	1
   19	CNA Holding Corporation	$41,225	$19.82	1
   20	Pennsylvania State Treasurer	$41,225	$19.82	12

4. Writing a program representative job description

   A program representative job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a program representative job description:

   Program representative job description example

   Materials Management Program Representative: Location Quonset Point RI.
   
   * Supports Materials Management activities associated with all active classes of US submarines.
   * The position requires an individual that can interpret technical requirements.
   * Responsibilities include, but not limited to, program management, data management, project reporting, material availability analysis, scheduling, make or buy analysis, and metrics reporting.
   * The position will entail significant interaction with various customers,
   * EB Program Offices, Ships Management, Operations, Contracts, Planning Departments, Finance, Design, Engineering, Purchasing, Planning Yard, various Quality Departments, Government Agencies, Newport News Ship Building, and EB Off-Site Departments.
   * Candidates will be required to monitor and resolve issues with purchased or subcontract material, material ordering and scheduling, shortage resolution, and forecasting material requirement.
   * The responsibilities of this position may expand to other special projects as programs develop.
   * Candidates require daily use of various reports and computer driven systems.
   * Candidates will also be required to assist management in running daily agendas, pull various reports, manage and own various service request to support the daily functions of the Material's Management Team.
   
   Qualifications
   
   Required:
   
   * Bachelor's degree or five (5) or more years related experience: planning, production control, supply chain management
   * Proficient in using all Microsoft Office products, specifically Excel: VLOOKUP, pivot tables, macros and graph/charts
   * Applicant must possess or be able to secure secret or higher DOD clearance
   
   Preferred
   
   * Degree in related areas such as Supply Chain Management or Business Administration
   * Previous Military experience
   * Strong outfitting experience and knowledge of deck and module construction
   * Experience and knowledge of Virginia and/or Columbia construction
   
   ARTEMIS, Construction / Design, MRPII or TEAMCENTER experience
   
   Skills
   
   Skills:
   
   * Self starter capable or working independently or in a TEAM environment
   * Good organizational skills and keen attention to detail
   * Strong project management and prioritizing skills.
   * Candidates must be a Team player and highly motivated.
   * Willing and able to interact effectively with all levels of management.
   * Strong communications (Written and Oral) and Interpersonal skills.
   * Ability to function independently and work in a multi discipline team environment.
   * Willingness to assist with issues using independent judgment, ingenuity, creativity and sound Decision-making
   * Ability to analyze / interpret technical data and provide solutions to effectively schedule material in support of programs
   * Microsoft Office products, specifically Excel: VLOOKUP, pivot tables, macros and graph/charts
   * ARTEMIS, Construction / Design, MRPII or TEAMCENTER experience

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right program representative for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your program representative job on Zippia to find and recruit program representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit program representatives, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new program representative

   Once you've found the program representative candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new program representative. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a program representative?