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Quality assurance lead jobs in Lansing, MI

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  • Quality Assurance Analyst

    Michigan Farm Bureau 4.1company rating

    Quality assurance lead job in Lansing, MI

    OBJECTIVE Quality Assurance Analyst Objective To be responsible for the quality, technical feasibility, and reliability of software and systems that are utilized by internal and external customers. To provide quality assurance expertise and direction on the functionality and usability of software and systems. To work closely with business analysts, software developers, and customers to understand business requirements. To design, develop, test, execute, and maintain test strategies, plans, and cases. To understand and execute automated testing scripts. To execute defect management, providing feedback, reporting defects, and projecting timelines for completion. RESPONSIBILITIES Quality Assurance Analyst Responsibilities Participate in requirements gathering sessions, providing analysis and direction on testability from an assurance perspective, ensuring feasibility and quality releases. Review and comprehend requirements, specifications, and technical design documents. Provide estimates, prioritize, plan, and coordinate testing activities. Communicate priority, plan, and risks to management, stakeholders, and project team members. Design, create, and execute test strategies, plans, and cases. Analyze software and system components, to identify discrepancies, defects, risks, and improvement areas. Comprehend and execute automated test scripts. QUALIFICATIONS Quality Assurance Analyst Qualifications Required Bachelor's degree in business technology, computer science, software engineering, or business administration required, or equivalent experience may be considered. Proven experience in application/software testing or software development required, two years preferred. Experience in insurance domain preferred. Strong information technology skills, understanding of software development lifecycle and quality assurance principals required. Ability to develop and execute manual and automated testing strategies, testing plans, and test cases required. Ability to communicate verbally and in written form in a clear and concise manner through various formats required. Willingness to participate in software quality assurance and insurance training classes required. Preferred Coursework in quality assurance preferred. Certification in quality assurance or testing methodologies preferred.
    $69k-84k yearly est. Auto-Apply 57d ago
  • IT Quality Assurance Analyst - Contract Role (AN)

    Nelnet 4.4company rating

    Quality assurance lead job in Lansing, MI

    Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. We are seeking a detail-oriented Quality Assurance Analyst to support a state agency's workforce initiative to expand Unemployment Insurance (UI) Account Numbers from 6 to 9 digits. This role will be critical in validating the integrity, performance, and security of modified legacy systems, ensuring that all changes meet acceptance criteria and regulatory standards. · Collaborate with developers and business analysts to design and execute test plans for COBOL, CICS, DB2, and batch components. · Perform unit, integration, regression, and user acceptance testing (UAT) across multiple environments. · Automate test cycles using tools such as 3270 emulator software and IBM InfoSphere Optim Test Data Management Solution. · Compare test results between legacy and updated systems to validate consistency and correctness. · Document test cases, results, defects, and resolutions. · Coordinate with client stakeholders to align testing efforts with project milestones and deployment schedules. · Ensure testing environments are properly configured and maintained. · Support the final go/no-go decision process through comprehensive test reporting and validation. **Pay Rate:** _This is a contract position contingent upon project needs, with a compensation range of $72-$77 per hour. Please note that this role is_ **_not_** _eligible for Nelnet's benefits package._ **EDUCATION:** Bachelor's Degree in Computer Science and/or commensurate experience. **EXPERIENCE:** + Minimum 3 years of experience in software quality assurance or testing roles. + Strong understanding of mainframe systems and testing methodologies. + Experience with:COBOL, CICS, DB2, JCL, 3270 emulator tools (e.g., OpenText Hummingbird), IBM InfoSphere Optim Test Data Management Solution + Familiarity with automated testing frameworks and regression testing strategies. + Ability to analyze and validate data transformations and field expansions. + Experience in UAT coordination and execution. + Strong documentation and communication skills. **COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:** + Analytical mindset with a focus on detail and accuracy. + Ability to work independently and collaboratively in cross-functional teams. + Experience with government or public sector systems is a plus. + Familiarity with secure coding and testing practices. + Comfortable working in Agile or Kanban environments. + Proactive in identifying risks and proposing mitigation strategies. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (*************************************** . Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at ************ or ****************************** . Nelnet is a Drug Free and Tobacco Free Workplace. You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible. EEO Info (******************************************************** | EEO Letter (************************************************************** | EPPA Info (************************************************************************************** | FMLA Info (********************************************************
    $72-77 hourly 11d ago
  • QA Engineering Lead

    Meta 4.8company rating

    Quality assurance lead job in Lansing, MI

    Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page. **Required Skills:** QA Engineering Lead Responsibilities: 1. Develop test strategies for business critical projects to ensure product correctness before launch. 2. Oversee a team of in-house and offshore testers to conduct black box testing, as well as spearhead initiatives that influences engineering organizations to build a quality-driven culture. 3. Partner with engineering and infrastructure teams to leverage automation for scalable solutions to prevent regressions and ensure reliability of products. 4. Identify gaps and opportunities to improve quality. 5. Define and implement QA processes to optimize and scale testing within the product. 6. Establish and drive the adoption of quality metrics that help measure test effectiveness, efficiency, and overall quality of product. 7. Assess non-functional (e.g. i18n, i10n, a11y) product quality in collaboration with other quality focused teams and provide key insights to product team. 8. Telecommute from anywhere in the U.S. permitted. **Minimum Qualifications:** Minimum Qualifications: 9. Master's degree (or foreign degree equivalent) in Computer Engineering, Software Engineering, Electrical Engineering, Business Administration, Information Technology (IT) Management or related field and two years of work experience in the job offered or related role 10. Requires two years of experience in the following: 11. 1. Experience with planning, designing, executing tests and knowledge of performance and stress testing 12. 2. Experience implementing and maintaining quality test automation for both mobile and web applications 13. 3. Experience in Python, PHP, Java, C/C++ or equivalent coding language 14. 4. Knowledge of industry standard test automation tools & automation frameworks, AND 15. 5. Understanding of the role that data and metrics play in the quality space **Public Compensation:** $181,986/year to $215,160/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
    $182k-215.2k yearly 60d+ ago
  • IVR Tester

    Arete Technologies 4.5company rating

    Quality assurance lead job in Lansing, MI

    Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Title: IVR QA Analyst/SA6 Locations: Dimondale, MI Postion Type: Contract Duration: 6 + Months Description: IVR Test Analyst Years of Experience: 3 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact center testing. Experience leading projects to completion. Candidate MUST possess excellent communication skills and be a self starter. Job Description: The IVR Test Analyst will align with the process & frameworks and leverage templates & tools to perform all aspects of the Software Testing Life Cycle, including analyzing requirements, creating test cases, conditions and scripts, creating and managing test data, test execution and defect management processes. The Test Analyst is responsible for ensuring on time and on budget completion of all scheduled tasks and that all test artifacts meet strenuous standards. Daily tasks for the Test Analyst may include: Communicate and interact with the business planning and development teams during the requirements development process Create scenarios to meet the validation of acceptance criteria of customer requirements. Performing all system test related activities in support of the business requirements for the provision of new and updated systems. Performing smoke, functional, end to end and integration testing Attend meetings comprising business and/or technical representatives to cover test-dependent activities such as requirement verification and prioritization, test scenario identification and general test schedule matters. Ensure that test scenarios and scripts are prepared utilizing standard templates and adheres to quality standards and guidelines Ensure complete scope of test coverage Create, execute and ensure test results are accurate for assigned work products Participate in defect management activities through identifying, logging and re-testing Support and assist business users regarding the test planning, testing activity, and test results analysis for UAT. Ensure that tasks are completed on time and within budget Escalate issues and risks early and appropriately to test lead Support other test team members and associated IT and Business resources as appropriate to the implementation of testing related activities. Carry out other tasks as needed Qualifications Working Experience in a formal SDLC/STLC process and testing methodologies; and adherence to good testing practices Expertise in planning, designing and execution of complex testing solutions including Functional, Regression, and End to End testing Proficiency in ID'ing Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking Defects Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA's Must have previous IVR and interface testing experience, including skills based routing testing. Bachelors Degree in IT, or Business - required Excel and Rational Experience QA Certification Excellent written and verbal communication skills Additional Information All your information will be kept confidential according to EEO guidelines.
    $62k-106k yearly est. 60d+ ago
  • SAP Test Lead

    Cayuse Holdings

    Quality assurance lead job in Lansing, MI

    **Job** **Title:** SAP Test Lead **Type:** Independent Contract - Corp to Corp/1099 **Contract Length:** 6 months - Potentially Renewable The SAP Test Lead role offers a unique opportunity to drive critical testing initiatives within SAP implementation and enhancement projects. As an independent contractor, the Test Lead will be responsible for ensuring the quality, reliability, and performance of SAP applications by defining and executing robust testing strategies. This role requires a combination of technical expertise in SAP, strong leadership capabilities, and experience in various testing methodologies and frameworks. The SAP Test Lead will collaborate with cross-functional teams, including business stakeholders, developers, and project managers, to deliver high-quality SAP solutions while mitigating risks and ensuring seamless integration with business processes. This position is well-suited for seasoned professionals who thrive in dynamic project-based environments and can deliver exceptional results with minimal supervision. **Responsibilities** **Key Responsibilities:** + Test Planning & Strategy: Define the overall test scope, objectives, and approach for project/engagement. Develop detailed test plans, schedules, and deliverables for all testing phases (e.g., SIT, UAT, performance, regression). + Environment & Data Management: Ensure the readiness of test environments and manage test data for various testing phases. + Team Leadership & Management: Lead, mentor, and motivate the testing team, assigning tasks, monitoring progress, and providing regular feedback and guidance. + Test Case Development & Execution: Oversee the design and development of comprehensive test scenarios and test cases that cover all functional and non-functional requirements. Ensure test execution follows the established plan. + Defect Management: Track, document, and manage defects using a bug tracking system. Liaise with developers and other stakeholders to ensure timely resolution and retesting of issues. + Reporting & Communication: Prepare and present regular status reports, quality metrics, and test results to project managers, senior management, and clients. Facilitate communication between testing, development, and business teams. + Risk Management: Identify potential project risks, develop mitigation strategies, and prioritize testing activities based on risk and business impact. **Qualifications** **Required Skills & Qualifications:** + **Experience** : + Experience in at least one full lifecycle SAP implementation project (e.g., S/4HANA, ECC). + Experience working in Agile, Waterfall, and hybrid methodologies. + **Technical Knowledge** : + Understanding of core SAP modules and end-to-end business processes. Understanding of SAP EAM module will be a plus. + Proficiency with test management and defect tracking tools (e.g., Microsoft Azure, JIRA, HP ALM, SAP Solution Manager). + Hands-on experience with performance testing frameworks/tools. + **Soft Skills** : + Excellent leadership, communication, and stakeholder management skills. + Strong analytical, problem-solving, and decision-making abilities. + Strong organizational and project management skills. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ _Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local l_ _aw._ **Pay Range** USD $55.00 - USD $65.00 /Hr. Submit a Referral (************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _2025-3043_ **Category** _Information Technology_ **Position Type** _Independent Contractor_ **Remote** _Yes_ **Clearance Required** _None_
    $55-65 hourly 25d ago
  • Multiple positions_IVR QA_Govt. exp preferred_w2

    360 It Professionals 3.6company rating

    Quality assurance lead job in Lansing, MI

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking for IVR QA Analyst & IVR Test Lead in Dimondale, MI Qualifications Position 1: The IVR Test Lead will lead a team of 2 - 3 people in utilizing Testing Center of Excellence (TCoE) processes, frameworks, templates & tools to perform all tasks within the Software Testing Life Cycle, including analyzing requirements, creating test scenarios, conditions and scripts, creating and managing test data, performing test execution and managing defect management processes. The IVR Test Lead is responsible for ensuring on time and on budget completion of all scheduled tasks and that all test artifacts for the project meet strenuous standards. Additionally, the IVR Test Lead will lead the implementation and utilization of web service test tools. Position 2: The IVR Test Analyst will align with the process & frameworks and leverage templates & tools to perform all aspects of the Software Testing Life Cycle, including analyzing requirements, creating test cases, conditions and scripts, creating and managing test data, test execution and defect management processes. The Test Analyst is responsible for ensuring on time and on budget completion of all scheduled tasks and that all test artifacts meet strenuous standards Additional Information Webcam interview is acceptable.
    $62k-102k yearly est. 60d+ ago
  • Sr. QA Analyst (COBOL/GENX/.NET)

    Stem Xpert

    Quality assurance lead job in Lansing, MI

    TekWissen is a global management consulting, technological service and outsourcing company delivering technology-driven business solutions to meet the strategically driven objectives for our numerous clients. Job Description• At least 10 years experience with conducting testing on COBOL and GENX Programs. • 10 Years experience certifying scripts & using automated tools. • Experience with data analysis • Experience testing .Net systems Additional InformationThanks & Regards... Manas Talent Acquisition Executive Tel : ************ Ext:299 Direct : ************
    $78k-99k yearly est. 60d+ ago
  • Manual Quality Assurance Tester

    Jobsbridge

    Quality assurance lead job in Lansing, MI

    Within the Quality Assurance function, the Quality Analyst will help in implementation/enhancement of manual and regression test plans. This role is responsible for the creation, execution, and maintenance of test scripts (using HP tools set) to ensure quality standards are achieved. This position also works in collaboration with Story team/technical testers to understand how changes in the software product affects maintenance of test scripts. This role helps product implementation team in meeting the quality objectives and making continuous improvements to maximize testing coverage and reduce testing cycle time. Experience: * Proven experience in documenting various test cases using tools like HP Quality Center, Atlassian * Proven experience in manual testing for web applications (frontend and backend), Web services, various other GUI applications (Mainframe, Java, etc..) and middleware's * Proven experience in design, development and maintenance of any smoke, functional, and regression test suits to ensure application code is functioning as designed. * Experience in Agile development methodologies preferable * Experience in P&C insurance domain , Guidewire product suite will Qualifications like HP Quality Center, Atlassian Additional Information Multiple Openings
    $58k-79k yearly est. 60d+ ago
  • Manager, Quality Assurance

    Hilton 4.5company rating

    Quality assurance lead job in Lansing, MI

    _\*\*\*This position will be Remote, but with a preference for candidates in Colorado, Texas, North Carolina, and Tennessee\*\*\*_ This is your chance to be part of an in\-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands\! Are you passionate about partnering with hotel leaders to uphold Brand Standards and elevate the guest experience? As a Manager, Quality Assurance \(QA\) Auditor, you'll help strengthen and grow Hilton's portfolio\. Reporting to the Area Manager, Quality Assurance, you will oversee a territory of 100 hotels, conducting comprehensive audits to ensure cleanliness, safety, and adherence to brand standards\. You'll travel to perform on\-site evaluations, review findings with property leadership, and provide actionable insights\. You'll also prepare detailed reports with supporting images for internal analysis, helping protect the integrity of our Brands and maintain exceptional guest satisfaction\. **HOW WE WILL SUPPORT YOU** Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as: + Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night + Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount + Paid parental leave for eligible Team Members, including partners and adoptive parents + Mental health resources including free counseling through our Employee Assistance Program + Paid Time Off \(PTO\) + Learn more about the rest of our benefits \(****************************************** At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\. \*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\. **HOW YOU WILL MAKE AN IMPACT** Your role is important and below are some of the fundamental job duties that make your work unique\. **What your day\-to\-day will be like:** + Perform routine Quality Assurance evaluations\. + Apply your knowledge of product replacement cycles, renovations, and physical upgrades to maintain Brand Standards\. + Navigate complex situations with a solutions\-oriented mindset, maintaining Brand integrity while balancing owner and partner expectations\. + Address inquiries and communications made internally, both verbally and in written communications\. + Participate in Consistency exercises\. + Monitor expenses incurred from travel completed/scheduled, both based on monthly and yearly goals\. + Participate in activities outside of QA to gain a better knowledge of other departments\. **How you will collaborate with others:** + Work with senior leaders and property teams to foster positive, productive relationships\. + Communicate with Quality Auditors, Area Managers in QA, Directors, Senior Directors, Vice Presidents, Brand Teams, Design and Construction, and Human Resources, Owners, and Management Company Reps to answer inquiries about Brand Standard compliance, QA, Brand protocol, procedures, and Improvement Plans\. + Effectively communicate and coordinate independently, demonstrating initiative and motivation while contributing to shared success\. **What projects you will take ownership of:** + Territory Management, Expense Management, Audits completed and annual goals\. + Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines\. **WHY YOU'LL BE A GREAT FIT** **You have these minimum qualifications:** + Five \(5\) years of management experience in Hotel Operations + Three \(3\) years of experience as a General Manager, Executive Committee Member, or Director + Valid Driver's license + Travel 90% of the time **It would be useful if you have:** + BA/BS Bachelor's Degree + Fluency in a foreign language + Food Safety certification + Project management skills + Working knowledge of product replacement cycles, renovations and physical upgrades + Problem resolution and consulting skills to mitigate potential conflicts/issues with general managers, owners, and internal customers while upholding the integrity of the brand + Current resident in the states of CO, TX, NC, TN **WHAT IT IS LIKE WORKING FOR HILTON** Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\! We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\. Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $75,000 \- $110,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE **Job:** _Brands_ **Title:** _Manager, Quality Assurance_ **Location:** _null_ **Requisition ID:** _COR015H7_ **EOE/AA/Disabled/Veterans**
    $75k-110k yearly 25d ago
  • TMS Compliance QA Analyst IV

    Coinbase 4.2company rating

    Quality assurance lead job in Lansing, MI

    Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. You will be a part of the Compliance Operations Quality Assurance team, which is responsible for conducting Quality Assurance audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for auditing TMS cases to support Coinbase's AML/CFT (Anti-Money Laundering / Combatting the Financing of Terrorism) program. This role will also identify opportunities to improve procedural updates, create and present metrics, train new analysts, and work on providing insights through established feedback loops. *What you'll be doing:* * Perform QA reviews of TMS cases based on the quality rubric, ensuring compliance with established guidelines. * Proactively seek opportunities to tackle challenging and impactful assignments * Assist on 2LoD reviews and provide timely responses to findings * Lead calibrations & office hours supporting other QA analysts * Conduct root cause analysis on thematic issues * Identify procedural gaps or inconsistencies and provide proposed solutions * Conduct training of new QA and QC joiners along with validating their practice cases * Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows. * Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards * Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution * Support agents in addressing their queries on complex procedural requirements * Undertake highly complex audits that have a substantial impact on Compliance Operations, showing your ability to navigate intricate challenges. * Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios *What we look for in you:* * 6+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator * Working knowledge of BSA/AML laws, regulations, and rules for financial services/products * ACAMS or equivalent AML qualification * Experience in assisting, developing, and producing metrics and reporting * Strong written/verbal communication, critical thinking, and problem-solving skills * Highly-motivated, analytical, organized, innovative, and adaptive * Multi-tasking ability, team-oriented, and a self-starter * Proven ability to work collaboratively with global partners in other functional units * Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary * Ability to work with limited direction from management when situations occur * Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets *Nice to haves:* * ACAMS certification or equivalent AML certification * Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. * Experience in project management or analytics or quality assurance. * Advanced degree in business, finance or legal * Advanced understanding of Google apps, JIRA and Salesforce Service Cloud PID: P71705 *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $99,365-$116,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
    $99.4k-116.9k yearly 60d+ ago
  • QA Analyst 3-ProdDev

    Oracle 4.6company rating

    Quality assurance lead job in Lansing, MI

    Oracle Hardware Development (OHD) builds mission critical, ultra-high performance, integrated compute and storage systems with embedded software and management services (ILOM, UEFI.) Oracle Cloud Infrastructure (OCI) is a deep and broad platform of public cloud services that enables customers to build and run a wide range of applications in a scalable, secure, highly available, and high-performance environment deployed on OHD engineered systems. We are looking for an experienced Quality Engineer with network, GPU and test automation background to join our team. You will be part of a team that is focused on finding new and innovative ways to break our platforms and then working with our development partners to root cause the failures and deploy fixes. We are looking for a candidate with a test mindset and experience in server technologies like Network, GPU, virtualization, and experience automating testing in these areas. If you are passionate about end-customer quality, come join our team and help us to find and fix bugs as early in the development cycle as possible. **Responsibilities** **Skills required:** 1. Thorough understanding of testing methods like functional, regression etc. 2. Experience in Network, Virtualization and GPU testing 3. Experience in writing automated tests (coding in Python, Java or equivalent) 4. Excellent in communicating bugs and driving them to closure 5. Experience with Linux System Administration 6. Experience working with distributed teams (across geographies and groups) 7. Highly motivated and ability to work with minimal supervision. **Roles and Responsibilities:** 1. Work closely with the development team from the inception of the feature through to delivery. 2. Understand changes in technology and hardware and create effective testcases. 3. Automate test cases. 4. Maintain test cases. 5. Analyze test failures raise code bugs and update tests. 6. There is lot of scope for writing generic framework type modules. Candidate must be able to deliver and maintain such features that may be useful for the entire org. 7. Release cycles are short. Candidate must adapt to an environment where turnaround time is a key measure of success. Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from: $75,200 to $158,200 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
    $75.2k-158.2k yearly 60d+ ago
  • Head of Quality Assurance

    Agate Software

    Quality assurance lead job in Okemos, MI

    At Agate Software, we are building a better world by revolutionizing how government agencies and nonprofits manage their grant processes. Our solutions empower our customers to maximize their resources, drive compliance, and focus on their core missions of distributing millions of dollars in funding for critical social services. Our success is built on three pillars: Innovation, Integrity, and Impact. For over 20 years, Agate Software has been at the forefront of transformative innovation in the grant management industry. Our journey is marked by groundbreaking achievements and a commitment to pushing boundaries. By simplifying complex workflows, enhancing transparency, and turbo-charging efficiency, we enable our customers to maximize the impact of their funding. Always challenging the status quo, we strive to set new industry standards and we are seeking the brightest minds to join us in this mission. If you're ready to apply your expertise in a dynamic, growth-oriented, mission-driven environment, read on to see how this position aligns with your skills and interests! What We're Looking For We're looking for a hands-on, strategic Head of Quality Assurance to build and lead a culture of quality across a broad portfolio of government products and projects. In this role, you'll go beyond “testing at the end” - you'll embed quality from the first requirement through every release, driving best practices, creating scalable systems, and raising the bar for delivery excellence. You will lead a small but high-impact QA team, collaborate with development, configuration, and product teams, and work cross-functionally to ensure quality is part of everyone's job. The ideal candidate thrives in ambiguity, acts decisively, and knows how to scale both people and processes to support a growing, high-stakes portfolio. What You'll Do Own the quality system end-to-end: standards, entry/exit criteria, and release readiness. Embed QA upstream: partner with BAs, PMs, engineers and related stakeholders to write clear acceptance criteria and prevent defects early. Train the org: coach non-QA roles (Config, Dev, PM) to adopt everyday QA practices; build simple templates and checklists that stick. Identify, deploy and enforce best practices and SOP's to drive efficiencies, productivity and profitability. Prioritize with lean resources: aim QA effort at the highest-risk, highest-impact work; set a weekly triage rhythm. Improve process and tools: design test plans (incl. edge cases, accessibility/security), introduce right-sized automation for regression. Make quality visible: stand up dashboards for defect leakage, cycle time, UAT pass rate, and release predictability; drive action from the data. Lead the team: mentor a small QA group, set goals, run reviews, and raise the hiring bar. Close the loop: run root-cause reviews on key defects; turn lessons into changes in requirements, build, or process. What You'll Bring Built it before: proven success creating or overhauling QA in a fast-moving software org. Influence without authority: changes habits across teams; holds the line on standards while staying pragmatic. Hands-on depth: strong manual testing, risk-based planning, and practical exposure to automation for regression. Combine high level strategic leadership with granular immersion to mitigate gaps at the root cause level. Operator's mindset: excellent prioritization, crisp documentation, and simple workflows people actually use. Metrics fluency: defines and acts on defect leakage, rework hours, cycle time, UAT pass rate, customer-reported issues. People leadership: managed and developed a QA or technical team, with a track record of building high-performing groups through clear feedback, accountability, and coaching. Bias to action: comfortable with ambiguity; decides, tests, and iterates. What Success Looks Like Defects down, earlier: measurable drop in post-release defect leakage and rework hours within two quarters. Predictable releases: higher on-time release rate with clear QA entry/exit criteria used by every team. Adoption beyond QA: PMs, Config, and Dev use shared templates and checklists; QA is part of daily work, not a late gate. Live visibility: a simple, trusted quality dashboard used in weekly delivery reviews. Stronger customer outcomes: fewer production issues, faster UAT, higher satisfaction on launches and renewals. Team lift: a confident, coached QA team that scales impact without adding heavy headcount. Scale the team to its ideal composition after 2-3 quarters. What Makes This Role Exciting You get to build the quality engine that powers how Agate delivers-no legacy red tape. Your work is visible, high-leverage, and tied to results the whole company cares about: faster delivery, fewer bugs, and happier customers. You'll shape habits across teams, introduce practical automation, and turn quality into a competitive advantage. At Agate Software you'll be part of a team that is dedicated to making a difference through cutting-edge technology and unwavering dedication to our impactful work. If you're ready to make a significant contribution to communities in need and grow your career in an inspiring and challenging environment, apply today! Diversity Commitment: As an equal opportunity employer, we are committed to fostering an inclusive environment where an expansive range of ideas, backgrounds, and perspectives are the foundation for innovation. We strive to attract, develop, and retain the brightest minds from all walks of life, and we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives that contribute to the diversification of our team . Individuals who embrace innovation and intellectual curiosity are invited to bring their unique personal and professional experiences to the table to enrich our creativity, thought leadership, and discovery. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
    $75k-99k yearly est. Auto-Apply 60d+ ago
  • Quality Analyst - Marketing and Sales Projects

    Auto-Owners Insurance Company 4.3company rating

    Quality assurance lead job in Lansing, MI

    We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an entry-level motivated Quality Analyst to join our team. The position requires the following, but is not limited to: Read, analyze and interpret business requirements. Write test plans. Document test results. Create and update manual test cases. Manual testing of software applications. Review test results and report in a defect tracking tool. Assist with other duties as requested. Desired Skills & Experience Bachelor's degree or equivalent experience Above average communication skills (written and verbal) Capable of producing adequate quality and quantity of work Ability to utilize a PC and working within a software testing suite Competency to learn new software tools Organize and interpret data Ability to handle multiple assignments while meeting established schedules and deadlines in an organized manner Benefits Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you! Equal Employment Opportunity Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law. *Please note that the ability to work in the U.S. without current or future sponsorship is a requirement. #LI-KC1 #LI-Hybrid
    $70k-93k yearly est. Auto-Apply 60d+ ago
  • Software Test Analyst

    Stafford Gray

    Quality assurance lead job in Lansing, MI

    will work as a contract resource for the State of Michigan - Department of Technology, Management and Budget (DTMB) supporting the Michigan Department of Health and Human Services (MDHHS). This resource will be a part of the Michigan Department of Health and Human Services Accounts Receivable and Collections (MDHHS ARC) Project. The resource will act as a software test analyst, with duties including designing and executing manual and automated test cases, generating and documenting test plans and strategies, generating testing reports and metrics, API testing, and ADA Compliance testing. Requirements Must Have senior level (5+ years) experience and proficiency in the following: Testing & Quality Assurance Skills • Designing and executing manual and automated test cases. • Understanding of software testing methodologies and quality assurance processes (Quality Assurance, User Acceptance, System Integration, Accessibility, Performance, Regression, Post Deployment Validation, Data Conversion). • Generating and documenting test plans and strategies. • Generating testing reports and metrics. • Generating and acquiring test data. • ADA Compliance testing tools, such as AccVerify, JAWS, etc. • API testing and tools like Postman, Rest Client, and others. • Build environments {DEV, UAT, QAT, PRE-PROD} specific test suites with integrated application life cycle management. • Ability to analyze requirements, user stories (in Azure DevOps), and acceptance criteria to design effective, reusable test cases (including positive, negative, and boundary testing). • Experience in identifying, documenting, and tracking bugs clearly and concisely in a tool like Azure DevOps. • Performance and load testing with tools like JMeter or LoadRunner Automation & Technical Skills • Proven experience writing clean, maintainable, and object-oriented Java code for test automation. • Demonstrable experience automating web applications using frameworks such as Playwright, Selenium, Cypress, or similar. • Writing clear and effective Gherkin scenarios (Given/When/Then). • Implementing Step Definitions in Java. • Writing SQL and P-SQL queries. • Ability to write and execute SQL queries (SELECTs, JOINs) for test data setup and validation against Oracle and/or SQL Server databases. • Proficiency in using Git for version control (merging, pull requests) as part of a team. Agile & Collaboration • Experience working as an active participant in an Agile/Scrum team and its ceremonies. • Strong ability to collaborate with cross-functional teams to understand requirements and design test cases. • Ability to work independently and as part of a team in a fast-paced, agile development environment. • Strong skills in communicating test results, bugs, and risks to developers, BAs, and other stakeholders. Security & Compliance • Understanding of the secure application development lifecycle (SADLC). Soft Skills & Other Requirements • Strong written and verbal communication skills. • Ability to work in person in downtown Lansing 2 days a week. Nice to Have: • Experience using Azure DevOps Testing Module. • Experience with Mobile App testing of iOS and Android applications. • Experience automating web applications using the Playwright for Java library. • Experience using Eclipse as a primary development environment. • A background in Selenium WebDriver, which provides a strong foundation for understanding the strategies and nuances of browser automation. • Experience with the TestNG framework. (This remains valuable since your framework uses it for test running and its skipping logic). • Experience with performance testing tools such as JMeter or LoadRunner. • Experience with API testing tools such as Postman, RESTAssured, or APIRequestContext.
    $67k-87k yearly est. Auto-Apply 28d ago
  • Automation Tester

    Apexon

    Quality assurance lead job in Lansing, MI

    Role Description: * Must have: Hands on Test Complete scripting development * At least 4-5 years of experience Responsibilities * Execute automated test cases and analyze results. * Participate in test planning, test case design, and test case reviews. * Identify, document, and track bugs using bug tracking tools. * Collaborate with the development and QA teams to improve overall product quality. * Maintain and update existing automated test scripts. * Ensure compliance with software development processes and methodologies. Qualifications * Bachelor's degree in computer science, Information Technology, or a related field. * Strong understanding of software development and QA methodologies. * Excellent problem-solving skills and attention to detail. Effective communication skills with the ability to work collaboratively Job Location : Lansing, Michigan, United States Latest Digital Insights Knowledge Hub BLOG How Digital Transformation is Driving the Scope of QE About 15 years ago, travelers used paper boarding passes to… DTV How Digital Transformation Drives Customer Engagement… With Manish Dureja, MD & CEO of InterMiles Success Story Automotive Leader Boosts SAP Processes by 7x Apexon enables richer SAP infrastructure and more powerful performance Videos AgentRise on GCP: Agentic AI, Natively Integrated Apexon has built the #agentrise foundation on Google… Explore More Insights WHITE PAPER The Future of BFSI: Generative AI in Financial Services Building A Roadmap To Success Blog Implementing AI-Based Digital Healthcare Solutions for Improved Chronic Condition… Chronic conditions are plaguing the American public and flooding healthcare… Services TAKE THE DEVOPS SELF-ASSESSMENT How can we help you? Please enable JavaScript in your browser to complete this form. Please enable JavaScript in your browser to complete this form. Multiple Choice * * Artificial Intelligence * Data & Analytics * Digital Engineering * Experience Name * First Last Business Email * Direct Phone Number Question or Message * Custom Captcha * = Checkboxes * privacy policy and terms and conditions)" aria-errormessage="wpforms-24789-field_29_1-error" checked='checked'>By checking this box, I agree to receive SMS messages about [Message Type] from Apexon at the phone number provided above. The SMS frequency may vary. Data rates may apply. Text HELP to ************** for assistance. Reply STOP to opt out of receiving SMS messages (privacy policy and terms and conditions) Lead Source *Lead SourceSearch - Organic Submit *************** Collapse All Quick Links Artificial Intelligence Agentic AI Generative AI Advanced Analytics, AI/ML Intelligent Automation Data & Analytics RegTech Data Visualization Microsoft Fabric Data Management & Governance Data Strategy Managed Data Services Data Engineering Digital Engineering Cloud Native Platform Engineering * Cloud Strategy * Cloud Migration * Cloud Enablement * Cloud-Native Development * Application Modernization * Site Reliability Engineering * DevOps * Chaos Engineering Application Development * Custom Application Development * Low-code/No-code Development * Interactive Experiences IoT Development * Connected Medical Devices Quality Engineering * Test Automation * Functional Testing * Performance Testing * Regression Testing * Security Testing * Intelligent Testing & Automation for Salesforce * Compatibility Testing * Selenium-Based Test Automation * IoT Testing * Wearable Testing * Visual Testing * Intelligent Testing * Service Virtualization Experience UI/UX * UX Workshops * UI/UX Design * UX Research-as-a-Service Digital Commerce * Ecommerce Enablement * Digital Experience * Managed Services Salesforce Customer Experience Employee Experience Enterprise Service Management Apexon, Copyright 2025. All rights reserved. * * * * * * SitemapGlossaryPrivacy PolicyTerms & Conditions
    $68k-90k yearly est. Easy Apply 60d+ ago
  • Quality Assurance Analyst - Journeyman

    ASM Research, An Accenture Federal Services Company

    Quality assurance lead job in Lansing, MI

    ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. **Job Responsibilities** + Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions. + Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes and makes recommendations. + Implements operational process improvement initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement. + Coordinates with client to create content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + U.S. citizen and fluent English speaker + Possess strong written and verbal communication skills + Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project) **Other Job Specific Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Strong Internet software and Windows operating systems and software skills. + Demonstrated ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $25.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $61k-78k yearly est. 60d+ ago
  • Software Developer in Test

    Genoa Employment Solutions 4.8company rating

    Quality assurance lead job in Okemos, MI

    In this role, you will provide technical expertise for UI and web service functional and automation testing. You will be working with cross-functional teams to create world class technical solutions, infusing quality through testing within the software development process to benefit the organization. You will be interacting closely with Developers, Technical Leads, PMO, and QA Leadership. Job Requirements 1. Works with Feature Teams to understand the business and system impact of requested change across multiple applications and is able to explain impact of the change to team members. 2. Determines testing impacts for online transactions, web services and batch jobs and understands how the applications are integrated. Participates in design sessions and promotes test-first culture. 3. Sets up, maintains, and enhances test automation frameworks on multiple application platforms, such as mobile, desktop, and web, and building test scenarios and acceptance tests. 4. Offers inputs on the test ability of functional elements and product designs. 5. Develops/updates and executes test cases and test plan, from the user story acceptance criteria that thoroughly tests the change and documents results. Utilizes the test case management tool for test case development and test case execution. Collaborates with team members to ensure that the test cases validate all aspects of impacted systems. Includes test cases to validate that no unintended changes have occurred in application as a result of the change. 6. Researches test tools, methodologies, and trends and upgrading existing practices and processes. 7. Develops, optimizes and refactors automated test scripts for web applications using Selenium-Java or company approved automation tool. 8. Develops and executes API / Integration/ Service tests for REST or SOAP services using Cucumber-Java, Postman and Newman. 9. Extracts data from databases by developing/updating SQL queries and monitors database structures and the impact of application changes to the data or database structure. 10. Acts as a Subject Matter Expert for assigned applications in the enterprise and provides direction for types of automation required for user stories. 11. Maintains technical/professional knowledge by continued training and reading industry publications in order to continue to support the business and maintains knowledge of best practices for testing. Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above. Required Qualifications 5+ years' experience working with OOO programing languages such as Java, C#, Ruby, etc 2+ years of experience with relational database concepts, SQL, and procedural languages; object oriented design; Enterprise, distributed computing and WEB-based computing methods; and design patterns 3+ years of experience with various testing methodologies and strategies: Test Driven Development (TDD) implemented with JUnit, Mock objects, Stubs, Test suites, Test harness web and Behavior Driven Development (BDD) implemented Gherkin, Cucumber. 8 + years of experience with various test automation tools: Selenium, Web Driver, Silk Test, QTP, Test Complete 2 + years of experience creating and execution of load test scripts using an industry tool (load runner\performance center, JMeter, etc. ). 2+ years of experience with Protractor, automation of tests within AngularJS applications. Must understand the concepts of SOAP and REST services as well as both XML and JSON message formats. Proficient in writing automated test scripts to verify data structures, data formats and data values. Proficient in Continuous Integration (CI) and Continuous Deployment (CD) automated test execution Strong analytical and problem-solving skills as well as the ability to decompose complex problems and perform root cause analyses. Work in a collaborative environment. Capable of performing day to day activities with minimal direction. Ability to self-organize, prioritize and handle multiple priorities without compromising on quality. Experience with design and development of test frameworks within a greenfield project. Ability to provide technical and process leadership to QA resources. Experience with Agile testing and development. Excellent verbal and written skills. Nice to have Qualifications: Experience in automated REST API testing. Experience with isolation, mocking and integration testing of microservices. Experience working with REST API specifications (Swagger OpenAPI). Experience working in Amazon Web Services cloud is a plus. Experience with Selenium WebDriver, Selenium Grid and multi-browser testing. Experience working with the agile team tools (Version One, JIRA, Rally). Experience working with Eclipse IDE or IntelliJ IDE and Maven or Gradle. Experience with working in CI / CD environments.
    $78k-105k yearly est. 60d+ ago
  • Performance Test Specialist

    Ask It Consulting

    Quality assurance lead job in Lansing, MI

    Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive , innovative and successful companies. Job Description Complete Description: Candidate MUST possess: • 10+ years in performance testing with a focus on complex enterprise systems. • 10+ years using HP Load Runner toolset to conduct performance testing. • Extensive knowledge of performance test criteria (Variance, repetition, capacity limitations, impacts of performance to adjacent systems, etc.) • Knowledge of SOAP et XML protocols • Experience with Java application development. • Possession of a Bachelor's Degree in a technical discipline (Masters degree in a technical or mathematics discipline preferred) Additional Information All your information will be kept confidential according to EEO guidelines.
    $65k-82k yearly est. 1d ago
  • Quality Assurance Analyst

    Michigan Milk Producers Association 4.2company rating

    Quality assurance lead job in Ovid, MI

    The Michigan Milk Producers Association is a dairy farmer owned cooperative and dairy processor. Founded in 1916, the MMPA serves dairy farmers in Michigan, Indiana, Ohio and Wisconsin. MMPA maintains a strong presence within the dairy industry with strategic business relationships through a variety of channels like processing shelf-stable, value-added dairy products. MMPA has four member owned processing plants in Michigan, Indiana and Ohio, including Superior Dairy and the Middlebury Cheese Company. Products made at MMPA's plants include fluid milk, sour cream, cheese, ultra-filtered milk, cottage cheese, ice cream, butter, nonfat dry milk, cream and condensed skim milk. Why you'll love working here: * Competitive salary * Health and wellness benefits with medical coverage through Blue Cross Blue Shield, including mental health benefits * Disability insurance * Paid time off * Retirement including 401k with employer contributions * Personal and professional growth opportunities * Employee appreciation events and recognition awards * Employee wellness initiatives * Employee feedback and suggestion forums MMPA is currently seeking a highly motivated individual for our fast-paced Quality Department, as a Quality Assurance Analyst in our Ovid, MI facility. As a QA Analyst, you will focus on information management and maintenance in related databases, communication, and metric reporting. The Quality Assurance Analyst will work to ensure proper documentation meets regulatory and customer needs. This role will require problem solving, analytic skills, self-regulated work, and regular communications across multiple departments, as well as external customer and Co-Op facilities. Key Responsibilities: * Review and management of regulatory charts, plant documentation and lab documents. * Review and management of quality complaints. * Review and management of Out-of-Spec environmental testing results, including documentation, communication, and corrective actions across multiple teams. * Initiate and/or support MMPA staff in complaint investigations or customer incidents. * Coordinate and manage information from production facilities and attend plant meetings, as necessary. * Coordinate programs for tracking and statistical reporting to support continuous improvement. * Track and report Quality facility and product performance to all levels of employees. * Receive, document, and analyze test results from both internal and external labs on various products. * Coordinate the holding or release of products, based on product test results. * Update and maintain database information in various software programs (ERP). * Assist in product and facility onboarding processes. * Assist in Quality related training. * Assist in product evaluations and studies as required. * Prepare Certificates of Analysis (COA) and other documentation needed for customer sales orders. * Provide support to any production issues, recalls or market withdrawal efforts. * Assist in troubleshooting quality problems and provide feedback. * Maintain working relationships with internal and external customers. * Assist and participate in Audits (Regulatory, Customer, SQF). * Handle confidential information with discretion. * Create/Maintain/Improve job processes to ensure accuracy and efficiency of data entry and maintenance. * Serve as back up to Quality Supervisor. * Perform other duties, as assigned. Education &Experience: * Associate degree required; bachelor's degree in food science, animal science, microbiology or chemistry is preferred * Ability to pursue and maintain required certifications, licenses, and accreditations. * Report writing experience preferred. * Strong written and verbal communication skills * Strong organizational skills, attention to detail, analytic and problem-solving skills required. * Ability to work successfully as an individual, as well as in a team environment and across multiple departments. * High proficiency in all Microsoft Outlook, Word, and Excel * Self-Starter and able to work independently with limited supervision To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities. This job description is not designed to contain a comprehensive list of responsibilities that are required of the role. Responsibilities may change at any time with or without notice. MMPA provides the opportunity for meaningful work that makes a difference in the dairy industry and in our communities. The diverse talents and perspectives of our employees help us to meet the needs of our member farms and the customers we serve. We are interested in every qualified candidate who is eligible to work in the United States. MMPA is committed to maintaining a safe, healthy, and productive environment for all employees as one of our top priorities. As part of our commitment to your well-being and workplace safety, all applicants are required to undergo a drug screening and background check as part of the hiring process. We do not accept unsolicited candidate introductions, referrals, or résumés from third-party recruiters or staffing agencies for this position. MMPA is an equal opportunity employer. #MMPAND1
    $62k-82k yearly est. 11d ago
  • Quality Assurance Analyst

    Mimilk

    Quality assurance lead job in Ovid, MI

    The Michigan Milk Producers Association is a dairy farmer owned cooperative and dairy processor. Founded in 1916, the MMPA serves dairy farmers in Michigan, Indiana, Ohio and Wisconsin. MMPA maintains a strong presence within the dairy industry with strategic business relationships through a variety of channels like processing shelf-stable, value-added dairy products. MMPA has four member owned processing plants in Michigan, Indiana and Ohio, including Superior Dairy and the Middlebury Cheese Company. Products made at MMPA's plants include fluid milk, sour cream, cheese, ultra-filtered milk, cottage cheese, ice cream, butter, nonfat dry milk, cream and condensed skim milk. Why you'll love working here: Competitive salary Health and wellness benefits with medical coverage through Blue Cross Blue Shield, including mental health benefits Disability insurance Paid time off Retirement including 401k with employer contributions Personal and professional growth opportunities Employee appreciation events and recognition awards Employee wellness initiatives Employee feedback and suggestion forums MMPA is currently seeking a highly motivated individual for our fast-paced Quality Department, as a Quality Assurance Analyst in our Ovid, MI facility. As a QA Analyst, you will focus on information management and maintenance in related databases, communication, and metric reporting. The Quality Assurance Analyst will work to ensure proper documentation meets regulatory and customer needs. This role will require problem solving, analytic skills, self-regulated work, and regular communications across multiple departments, as well as external customer and Co-Op facilities. Key Responsibilities: Review and management of regulatory charts, plant documentation and lab documents. Review and management of quality complaints. Review and management of Out-of-Spec environmental testing results, including documentation, communication, and corrective actions across multiple teams. Initiate and/or support MMPA staff in complaint investigations or customer incidents. Coordinate and manage information from production facilities and attend plant meetings, as necessary. Coordinate programs for tracking and statistical reporting to support continuous improvement. Track and report Quality facility and product performance to all levels of employees. Receive, document, and analyze test results from both internal and external labs on various products. Coordinate the holding or release of products, based on product test results. Update and maintain database information in various software programs (ERP). Assist in product and facility onboarding processes. Assist in Quality related training. Assist in product evaluations and studies as required. Prepare Certificates of Analysis (COA) and other documentation needed for customer sales orders. Provide support to any production issues, recalls or market withdrawal efforts. Assist in troubleshooting quality problems and provide feedback. Maintain working relationships with internal and external customers. Assist and participate in Audits (Regulatory, Customer, SQF). Handle confidential information with discretion. Create/Maintain/Improve job processes to ensure accuracy and efficiency of data entry and maintenance. Serve as back up to Quality Supervisor. Perform other duties, as assigned. Education & Experience : Associate degree required; bachelor's degree in food science, animal science, microbiology or chemistry is preferred Ability to pursue and maintain required certifications, licenses, and accreditations. Report writing experience preferred. Strong written and verbal communication skills Strong organizational skills, attention to detail, analytic and problem-solving skills required. Ability to work successfully as an individual, as well as in a team environment and across multiple departments. High proficiency in all Microsoft Outlook, Word, and Excel Self-Starter and able to work independently with limited supervision To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities. This job description is not designed to contain a comprehensive list of responsibilities that are required of the role. Responsibilities may change at any time with or without notice. MMPA provides the opportunity for meaningful work that makes a difference in the dairy industry and in our communities. The diverse talents and perspectives of our employees help us to meet the needs of our member farms and the customers we serve. We are interested in every qualified candidate who is eligible to work in the United States. MMPA is committed to maintaining a safe, healthy, and productive environment for all employees as one of our top priorities. As part of our commitment to your well-being and workplace safety, all applicants are required to undergo a drug screening and background check as part of the hiring process. We do not accept unsolicited candidate introductions, referrals, or résumés from third-party recruiters or staffing agencies for this position. MMPA is an equal opportunity employer. #MMPAND1
    $61k-78k yearly est. Auto-Apply 18d ago

Learn more about quality assurance lead jobs

How much does a quality assurance lead earn in Lansing, MI?

The average quality assurance lead in Lansing, MI earns between $66,000 and $111,000 annually. This compares to the national average quality assurance lead range of $72,000 to $123,000.

Average quality assurance lead salary in Lansing, MI

$86,000

What are the biggest employers of Quality Assurance Leads in Lansing, MI?

The biggest employers of Quality Assurance Leads in Lansing, MI are:
  1. 360 IT Professionals
  2. Arete
  3. Meta
  4. Agate Software
  5. Cayuse Holdings
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