Quality manager jobs in Lakeland, FL - 108 jobs

Job DescriptionDescription: Exalt Health, an acute rehabilitation hospital, provides an intensive rehabilitation program, and admitted patients must be able to tolerate three hours of intense rehabilitation services per day. Focused on caring for patients with complex rehabilitative needs such as stroke, spinal cord injury, brain injury, head trauma, medically debilitation conditions, neurological disorders, cardio-pulmonary amputations, orthopedic injuries, and multiple major traumas. Position Summary The Quality Director is responsible for spearheading the development, implementation, and continuous improvement of a comprehensive quality and patient safety program throughout our inpatient rehabilitation hospital network. In this role, you will drive a culture of excellence, ensuring our delivery of the highest standards of patient care across all our facilities in which you operate. This position demands strong leadership, data analysis skills, exceptional attention to detail, and an unwavering commitment to patient-centered care. Essential Duties and Responsibilities Strategic Planning: Design and implement a system-wide quality management framework, aligning with organizational goals and regulatory requirements. Performance Monitoring: Oversee the collection, analysis, and reporting of key quality metrics and patient outcome data. Identify trends, pinpoint areas for improvement, and develop targeted interventions. Continuous Improvement: Lead initiatives to enhance clinical quality, patient safety, and process efficiency across all rehabilitation facilities. Implement evidence-based best practices and drive innovation in quality improvement endeavors. Regulatory Compliance: Ensure adherence to all state, federal, and accreditation standards (e.g., The Joint Commission) related to quality management and patient safety. Education and Training: Develop and deliver educational programs to cultivate a quality-focused culture among staff at all levels. Collaboration: Partner with clinical leaders, department heads, and frontline staff to foster a collaborative environment focused on continuous improvement and patient satisfaction. Risk Management: Proactively identify and mitigate potential risks to patient safety and guide the organization in proactive risk management practices. Board Reporting: Prepare regular reports for the Executive Leadership team and Board of Directors, showcasing quality performance metrics, initiatives, and strategic recommendations. Requirements: Knowledge, Skills, and Abilities Licenses or Certifications Certified Professional in Healthcare Quality (CPHQ) or other relevant quality certifications highly desired. Current, unencumbered clinical licenses in the state where the hospital is operating required. Education, Training, and Experience Education in a healthcare-related field or a clinical degree preferred. Minimum of 7-10 years of progressive leadership experience in healthcare quality management, with a proven track record in an inpatient hospital setting. Skills and Abilities, Proficiency and Productivity Standards Deep knowledge of quality improvement methodologies (e.g., Lean, Six Sigma, PDSA). Expertise in healthcare regulatory standards, accreditation requirements, and best practices. Proficiency in healthcare data management and statistical analysis tools. Organizes and prioritizes tasks and projects, accurately completing job responsibilities within the specified time constraints. Excellent attention to detail and accuracy. Analytical and problem-solving abilities. Ability to work under deadlines and handle multiple tasks. Speaks and communicates English effectively in verbal and written format; writes legibly. Reading and comprehension at the level necessary to perform job duties appropriately. Works cooperatively with co-workers and other hospital employees Functions proficiently in a Microsoft Windows environment (Outlook, Word, Excel, PowerPoint) The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

We Are: Are you ready to step into the heart of digital transformation in one of the world's most critical - and most dynamic - industries? The Chemicals Industry is evolving at lightspeed: demand for sustainability-driven products is on the rise. At the same time, digital platforms, real-time analytics, AI, and SAP-enabled processes are no longer "nice to have" - they are foundational. As part of Accenture's SAP Chemical's Practice, you'll be delivering major SAP engagements (for example, Business Transformation Strategy & Roadmaps, migrations to SAP S/4HANA, process standardization, cloud-enablement) that help clients win in this new environment and guide major Chemical clients through the journey of business-model reinvention, process excellence and enterprise technology enablement You Are: Do you have a passion for storytelling and for originating, selling and delivering SAP-based Supply Chain Transformation projects that make a positive impact in your clients' business? Are you inspired by working with the best companies in their industries? Want a role that provides you with a sense of purpose and satisfaction? Then join Accenture and build a rewarding career improving the way the world works and lives, as you help clients innovate with leading-edge SAP and Accenture Supply Chain solutions and technologies on some of the most innovative projects in the world You will thrive in our highly collaborative, digitally-driven and innovation-led environment while nurturing your talent for thoughtful and game changing solutions in our inclusive culture that values diversity of ideas, experiences and backgrounds. Ultimately, you are a confident manager who spots and stays ahead of the SAP platform, industry and Supply Chain trends and knows how to translate client goals into clear and actionable outcomes that everyone can get behind. You know how to fully utilize the capabilities of various SAP platforms to drive business value, transform end-to-end functions and drive leading practices for your clients in markets all over the globe. The more complex their challenges, the more excited you are about leading the charge to solve them. The Work: Team with clients on their SAP functional transformation programs through your combined SAP application and functional process expertise which includes your ability to: + Engage with client executives on the business challenges/trends and the potential value of SAP solutions (current & future) + Lead customers in defining their SAP journey through the development of business cases & roadmaps including during sales origination, proposal development and client presentations + Architect E2E solutions that leverage SAP technologies, custom apps, & add on partner solutions + Advise, design and deliver solutions based on the latest industry and technology best practices leveraging a SAP solutions and embedded innovation. + Lead small teams - helping them achieve transformational roadmaps - onsite with clients or within Accenture + Become a trusted expert and advisor to your clients, team, and Accenture Leadership by staying current on regulations, trends, and innovations across your area of expertise + Be a thought leader, build assets and best practices and develop the next level of transformation experts Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements Here's what you need: + Minimum of 5 years of SAP functional and technical experience/expertise in Quality Management and/or Manufacturing. + Minimum 3 years of experience in SAP projects supporting Chemicals clients. (SAP support / managed services experience will not be considered for this requirement) + Minimum 2 end-to-end SAP S/4 implementations, including project planning, estimation and solution architecture for Chemicals clients + Experience managing SAP delivery teams, in a Global Delivery Model, including but not limited to the following responsibilities: driving complex workshops and leading design decisions, as well as leading the design and execution of system build, configuration, testing, cutover, and go-live in the SAP Transportation Management or Quality Management area + Prior experience in a Consulting and/or Advisory role + Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6-year work experience Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted on 01/24/2026 and open for at least 3 days. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture (******************************************************* Role Location Annual Salary Range California $94,400 to $293,800 Cleveland $87,400 to $235,000 Colorado $94,400 to $253,800 District of Columbia $100,500 to $270,300 Illinois $87,400 to $253,800 Maryland $94,400 to $253,800 Massachusetts $94,400 to $270,300 Minnesota $94,400 to $253,800 New York $87,400 to $293,800 New Jersey $100,500 to $293,800 Washington $100,500 to $270,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. 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Full-time Description ***This position is based out of employee's home office and requires travel throughout state to visit PRI Industries' operations within Correctional Intuitions. *** Job Summary: The Quality Manager is responsible for developing, implementing, and maintaining quality management systems to ensure products meet customer and regulatory requirements. This role oversees quality control processes, drives continuous improvement initiatives, and ensures compliance with ISO standards and industry best practices. Essential Duties & Responsibilities: Other duties may be assigned. Collaborate with VP of Inmate Programs, Training and Support Service to develop and maintain the company's Quality Management System (QMS) in compliance with ISO 9001 and other applicable standards. Conduct internal audits and coordinate external audits. Monitor and analyze quality performance metrics; prepare reports for leadership. Investigate non-conformances and implement corrective and preventive actions. Inspect and test materials, equipment, and products to ensure compliance with standards. Collaborate with cross-functional teams to resolve quality issues. Train employees in quality standards and best practices. Manage customer complaints and ensure timely resolution. Drive continuous improvement initiatives using Lean/Six Sigma methodologies. Lead and manage teams, groups and committees Oversee the work of assigned Inmate Quality Technicians to execute work at the assigned industries. Requirements Education and Experience: Bachelor's degree in quality management, Engineering, Business or related field required. ASQ (American Society for Quality) Certification required. Must have 5 to 7 years of Quality Leadership experience. Six Sigma Green Belt preferred. Language Skills: Excellent verbal and written communication skills, with the ability to clearly convey quality standards and procedures across all levels of the organization. Mathematical Skills: Ability to interpret, manipulate, audit, and process data in reports, graphs, and data summaries attendant to position duties and responsibilities. Reasoning Ability: Strong critical thinking, analytical, and decision-making skills. Ability to solve practical problems and deal with a variety of concrete variables where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled form. Specialized Knowledge and/or Skill: Strong knowledge of ISO standards, Six Sigma, and Lean principles. Excellent analytical, problem-solving, and communication skills, knowledge of SPC, strong manufacturing acumen. Knowledge of Dynamics-365 preferred. Other Skills and Abilities: Strong identification with the mission and values at the core of PRI. A flexible team player that can manage numerous tasks simultaneously. Salary Description $89,400 - $100,000

Full-time Description We're looking for someone who understands the complexities of service-industry operations and knows how to drive quality in environments where people, process, and customer experience intersect. The Quality Manager oversees the design, implementation, and ongoing management of organization-wide quality management program, including standardized quality rubrics, performance monitoring tools, and technology-enhanced evaluation processes. This position is an expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations. This role partners with cross-functional teams, and operational leaders, to ensure consistent execution of processes, compliance with standards, and continuous performance improvement. If you've successfully led quality or training programs in hospitality, call centers, medical services, insurance, staffing, or other client-focused industries, you'll be a strong fit. Apply now and bring your service-driven expertise to our team. At ReEmployAbility, we believe in supporting both your personal and professional growth. Here's what you can expect: Positive Company Culture: A supportive environment that prioritizes wellness inside and outside of work Work-Life Balance: Monday-Friday schedule-no weekends! Plus, enjoy paid holidays! Generous Paid Time Off: Including PTO to recharge and refresh Volunteer Time Off: Give back with 16 hours of paid volunteer time per year 401(k) with Company Match: Plan confidently for the future with immediate 100% vesting on employer-matched contributions Comprehensive Benefits: Medical, dental, vision, short-term disability, pet insurance.... and much more! FLSA Status: Salary (Exempt), Full-Time Supervisor: Director of Sales and Service Supervises: Quality and Training Department employees Essential Functions Leadership & Collaboration Provide guidance and day-to-day support to Quality department employees involved in training, quality analysis, or process monitoring. Set team goals, establish performance expectations, and oversee workload distribution. Collaborate with cross-functional stakeholders to ensure quality standards and rubrics are consistently applied across departments. Quality Rubric Development & Management Develop, standardize, and maintain quality rubrics and evaluation frameworks used to assess performance, customer interactions, documentation accuracy, and adherence to procedures. Ensure rubrics reflect organizational goals, compliance requirements, and industry best practices. Review and update rubrics regularly in response to process updates, new technology systems, and stakeholder feedback. Train leaders and employees on rubric use to ensure scoring consistency and alignment. Technology-Enabled Quality Monitoring Utilize CRM systems, dashboards, communication and digital tools, and analytics platforms to track performance trends and monitor adherence to workflows. Implement technology solutions, integrated workflows, automated reporting, and digital checklists to enhance visibility into organization-wide processes. Partner with IT, Sales and Service, to optimize the use of digital tools and improve data quality for decision-making. Identify opportunities to automate quality checks, streamline data capture, and improve accuracy of performance insights. Training Oversight Oversee development and delivery of training programs related to systems use, operational processes, and quality expectations. Coordinate with department leaders to identify training gaps using process-performance data. Quality Assurance & Continuous Improvement Lead or support initiatives related to company quality standards, efficiency, employee performance, and operational consistency. Prepare and present performance reports to leadership, highlighting achievements, challenges, and trends supported by rubric and technology data. Conduct and/or oversee routine quality reviews across departments using standardized rubrics and digital tools. Analyze results to identify trends, recurring issues, and opportunities for process optimization. Provide feedback to department leaders and collaborate to develop corrective action plans. Lead efforts to improve procedural compliance, reduce errors, and enhance customer experience. Requirements Advanced proficiency in Microsoft Office Suite, especially Excel and PowerPoint. Strong analytical and problem-solving abilities. Detail-oriented with a focus on continuous improvement. Dependable and high ethical standards Self-Motivated and willingness to learn and take on new assignments Excellent interpersonal, verbal, and written communication skills Exceptional customer service skills Ability to lead and motivate a team while driving continuous improvement. Strong understanding of organizational operations and cross-functional collaboration. Bachelor's Degree in Business, Education, or related field (or equivalent experience). 3+ years of leadership experience, preferably in training and quality management. Other Individual is required to sit for an extended period of time, stand, walk, talk and hear, use hands and fingers, handle or feel and reach with hands and arms. May also occasionally need to lift or move 0-15 pounds. Specific vision skills for computer usage and written document reading. Anyone who is capable of something, can make an impact in the community where they live. ReEmployAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. EEO Compliance: ReEmployAbility is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, or other status protected by Federal or State law. ADA Compliance: Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act. Salary Description $65,000 - $80,000 per year

Quality Manager Cytrellis Cytrellis is a Massachusetts-based medical technology company pioneering new approaches in aesthetic medicine. Their flagship product, ellacor, uses proprietary “Micro-Coring ” technology to remove micro-cores of skin tissue offering a first-of-its-kind, minimally invasive, in-office option to reduce sagging skin and treat moderate to severe wrinkles without surgery, thermal energy, or scarring. Most recently, Cytrellis released ellacor 2.0, improving procedure speed, consistency, and patient healing times, a move that reinforces their mission to expand access to safe, effective, and innovative skin-rejuvenation treatments.. Why You Should Join Us This is a Quality Manager role in Boston, MA. You will be responsible for interacting with all cross-functional teams to coordinate, execute, and maintain Quality System processes according to approved procedures in our medical device company. The Manager, Quality Operations will support commercialization, efficiency, and growth by making recommendations to management and business leaders, especially related to Quality Operations, Purchasing Controls, Production/Process Controls, and Environmental Controls. The position may be required to perform all, or a combination of the following essential responsibilities as determined by necessity. This role is located at the Company's Woburn, MA office. What You'll Do As a Quality Manager, you will: Ensuring and providing direction regarding proper implementation and oversight of Quality Operations and quality of the content including training, documentation and records Leading the implementation of company long range strategic QMS transformation initiatives Proactive planning and implementation of Quality strategic initiatives Establishing and providing change purchasing controls, production/process control systems including Inspection, Measurement and Test Systems as well as Environmental Monitoring with authors, process owners, and third parties in defining and producing lean Quality System Operations Establishing and managing proper Quality Operational specifically with P&PC and Supplier Quality review process Establish and maintain supplier controls working cross functionally with Supply Chain Management, R&D, and Suppliers. Establish and or enhance Supplier Control systems (process, audit, evaluation, and so on) that meet business needs and requirements. Establish monitoring and responding to metrics on the efficiency of the Supplier Quality and P&PC systems and its ability to support the business. Lead internal and external audits/inspections. Ensuring compliant and effective QMS are maintained in scope. Ensuring requirements are effective in processes in scope. Ensuring and providing direction regarding proper use of company incoming inspection, warehouse, NCMR, production/refurbishment, ESD, and Environmental controls. Partner closely with Quality Engineering Management, Manufacturing Engineering Management, and Operations Management for lean systems and compliance. Oversee product release to ensure that product is safe and effective for distribution. Provide direct support to Quality functions. Other duties as assigned. What You'll Need Bachelor's degree in a scientific or technical field or equivalent experience. Preferred Quality Operations/Production Controls experience, 10+ years. 10+ years of experience in the Med/Device Industry, preferred Strong working knowledge of GMPs and other FDA regulations. Experience validating application activities. Solid Analytical skills - demonstrated ability to trouble shoot complex process/system issues. Experience in CAPA including root cause analysis, documenting findings/actions and implementing actions. Proven analytical capabilities. Excellent communication, organizational, and project management skills Successful experience working with cross functional teams across multiple work locations (third parties) Work cooperatively in a team environment. Perks of the Job Competitive base salary in the mid-$150s range Annual bonus opportunity Equity participation in a growing, venture-backed medical device company Comprehensive health coverage (medical, dental, vision) 401(k) with company match Generous PTO plus paid holidays Hybrid work flexibility (hands-on role with some WFH flexibility) Paid parental leave Growth opportunity - influence systems, processes, and scale without heavy bureaucracy

Ensure all quality systems are being conducted on job sites per all RPG manuals Confirm documentation for job site conditions are being completed and are accurate Point out any deficiencies to RPG Superintendent to make sure work meets RPG Standards Walk all jobsites to ensure quality work is being performed, create observations, punch RPG work On a regular basis make sure inspections are up to date, observations are being made Generate reports for each jobsite to send to superintendent and upper management to identify what is being done well and what needs improvement per the quality manual Review all safety and quality manuals on a yearly basis Follow and enforce RPG Quality and Safety Manual including reviews of supervisors, painters, clients, etc.

Are you looking to join a team where you can leverage your managerial and high-level communication skills? We have an exciting opportunity to help expand your knowledge, skills, and abilities. You have found the right team! As a Global Payments Quality Manager within the Cross-Functional team, you will be responsible for managing a team of Analysts responsible for testing, and analyzing processes, data, and completed work across supported team and products. You will monitor day-to-day quality assurance reviews, participate in cross functional calibration meetings, provide guidance, and work collaboratively with stakeholders to ensure performance is monitored, communicated, and implemented in accordance with controls and Standard Operation Procedures (SOPs). You will analyze results to identify trends and work with business partners to drive solutions to issues. You must have robust leadership and analytical skills, the ability to manage time and a willingness to tackle new and difficult challenges. In addition, you should have some level of understanding of banking systems, and experience working on small projects and driving automation. Job responsibilities Lead and develop a team of analysts, across locations, to meet quality, business, personal goals, and manage performance Manage and maintain resources for the quality program across multiple products Create and implement quality strategies as part of the leadership team Lead and participate in automation effort and small projects Participate in and provide operational quality support for audits and control testing Review quality data to identify trends and partner with business leaders to improve quality Design, implement, and manage quality assurance programs Collaborate with quality leaders to continually enhance and mature the quality program Support root cause and corrective action analysis, planning, and verification Proactively review charters, procedures and processes for updates and enhancements Identify gaps and compile data, trending results, and present quality assurance metrics results and potential recommendations to leadership Required qualifications, skills, and capabilities 5-7 years' experience in Financial Services, Risk Management, or Wholesale Payments with a bachelor's degree or equivalent experience is required Extensive knowledge of quality management best practices, root cause and corrective action, and defect elimination Excellent verbal and written communication skills and ability to adapt style to the appropriate audience High-level communication and negotiation skills; ability to present findings independently in a concise manner and articulate reasoning clearly Robust interpersonal skills and ability to collaborate with key stakeholders Self-motivated, strategic, and results oriented, with a focus on problem resolution Ability to manage expectations, deliver results and effectively communicate outcomes Experience with automation tools such as Alteryx, UI Path, Large Language Models (LLM), etc Demonstrates leadership skills and flexibility in a fast-paced environment Independent decision making and critical thinking skills Advanced Microsoft Office skills including Excel, PowerPoint, and Word Preferred qualifications, capabilities, and skills Adaptable, flexible, and able to deal with ambiguity This position is not eligible for H-1B Visa or sponsorship

Job DescriptionAbout Us: Global food services inc. is a growing food processing facility based in Tampa, Florida, dedicated to producing high-quality products with the highest safety standards. We are looking for a skilled and motivated Food Safety & Quality Manager to join our team and ensure compliance, consistency, and excellence in all quality and food safety programs. The Food Safety & Quality Manager will oversee all aspects of food safety, quality assurance, and regulatory compliance within our facility. This role ensures our products meet company standards, customer requirements, and all applicable FDA/USDA regulations. Key Responsibilities: Lead and maintain all food safety and quality programs, including HACCP, GMPs, SQF/BRC, and Preventive Controls. Manage microbiological and chemical testing programs; interpret results and take corrective actions. Conduct internal audits, prepare for third-party audits, and ensure compliance with regulatory bodies. Train employees on food safety procedures and quality standards. Review production processes to identify opportunities for improvement. Investigate customer complaints and implement corrective/preventive actions (CAPA). Maintain documentation, reports, and quality records accurately and timely. Required Qualifications: Bachelors degree in Food Science, Microbiology, Biology, or related field. Minimum 3 years of experience in a food processing or manufacturing facility. Strong knowledge of food safety systems (HACCP, GMP, FSMA). Experience with microbiological testing and food science principles. Strong communication, leadership, and problem-solving skills. Preferred Qualifications: SQF Practitioner or PCQI certification. Experience supervising QA/QC teams. Knowledge of continuous improvement tools (5S, Lean, etc.). What We Offer: Competitive salary based on experience.. Paid time off and holidays. Opportunity for career growth within a stable and expanding company.

GMF Steel Group is looking for a high-energy, experienced Quality Control Manager. The Quality Control Manager is a key asset in our plant operations to ensure GMF's standards of excellence are achieved in safety, quality, and efficiency. This person will play a critical role in leading our quality assurance efforts and upholding GMF's high standards. Responsibilities: Lead and oversee the Quality Control team to ensure all inspections align with project specifications and GMF's quality standards Manage day-to-day operations of the Quality Control team, ensuring compliance standards are met Observe, inspect, and provide reports on GMF projects for compliance with plans and specifications regarding workmanship, materials, installation and construction methods, in accordance with AWS D1.1, D1.3, AISC Chapter N, and RCSC Perform structural & miscellaneous steel welding and erection inspections in accordance with AWS, AISC, and RCSC standards Provide recommendations or necessary changes to the project team regarding contract plans and specification relative to all phases of GMF scope of work Monitor GMF's quality system and administer the three-phase inspection process Provide surveillance at project sites and assist project team in problem resolution Review and maintain qualification and performance records to assure compliance Follow, maintain, and Improve GMF's AISC Certification Program Liaise Between Shop, Detailing, Purchasing, and Project Teams to maintain quality AISC standards Coordinate quality control efforts across departments, ensuring alignment among team members Certify that all welders have met qualification and performance requirements Review change orders, modifications, RFIs, and submittals Monitor project's schedule Review and ensure QA and safety plans are adhered to by the site personnel Qualifications: CWI preferred Ability to perform visual inspection of welds under the supervision of CWI Ability to verify dimensional requirements Proficient in Tekla EPM Go Ability to read structural steel drawings Good written and verbal communication skills and ability to work independently Willingness to travel overnight and work overtime when needed Familiar with AWS D1.1, D1.3, AISC Chapter N, and RCSC Capable of lifting at least 40 lbs Bilingual a plus Structural steel welding experience preferred Familiar with structural steel tolerances Perform weld inspections on structural steel Benefits/Perks: Health, Vision, Dental, Life Insurance, and a 401k Match Program Paid Time Off About GMF Steel Group: GMF Steel Group is an Inc 5000 company and one of the fastest growing Steel firms in the Southeastern US. GMF Steel Group is headquartered in Lakeland, Florida with offices in Tampa, Panama City, and Concord, NC. GMF Steel Group Fabrication Plant is located in Lakeland, Florida and produces over 20,000 tons of Structural Steel annually with the latest BIM fabrication technology. GMF Steel Group services the Southeastern US and Gulf Coast with over 250 employees across 4 offices. GMF Steel Group core sectors of the Structural Steel market include Amusement Parks, Stadiums, Arenas, Offices, Education, Healthcare, Hospitality, Retail, Light and Heavy Industrial projects. GMF incorporates the latest technology through Building Information Modeling (BIM) to integrate all facets of Steel Construction and 4-D modeling. GMF Steel Group is an AISC Certified Fabricator and AISC Advance Certified Erector. GMF Steel Group takes pride in recruiting and developing the best talent through education of the latest technology and best practices.

Insight Global is seeking an experienced Quality Control Manager to oversee quality assurance for a major renovation and new construction projects in Florida. This role is ideal for professionals with a strong background in construction quality control, particularly in water and wastewater treatment facilities. Responsibilities include conducting inspections, audits, and maintaining detailed documentation aligned with client standards. The role involves close collaboration with project teams to resolve quality issues and support continuous improvement. Adherence to safety and environmental protocols is essential. Salary expectation is between $100-120k depending on experience. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements · 5-10 years of experience in construction quality control, preferably in water/wastewater infrastructure projects. · Strong understanding of construction standards and the Three Phase Quality Control Process (federal). · Ability to work onsite and manage multiple priorities effectively, travel will be required Bachelor's Degree in Civil Engineering, Construction Management, or related field · Experience with Water/Wastewater project management for new build, expansion, and rehab · Holds an active CHST (Construction Health and Safety Technician) certification CQM (Certified Quality Manager) Certification

About Heartland Federal Joint Venture Heartland Federal Joint Venture (HFJV) is an SBA 8(a)-certified, Woman-Owned Small Business (WOSB), and Minority Business Enterprise (MBE) with over 20 years of combined expertise in public and private sectors. HFJV delivers high-impact solutions tailored to federal science and technical support needs. Our core competencies include Program Management, Data and Information Management, IT and Geospatial Applications, Research Support, Strategic Consulting, Human Capital Solutions, and Organizational Development-aligned with priorities like coastal adaptation, invasive species mitigation, climate-sensitive landscapes, future water scenarios, and data integration for hazards research and critical minerals discovery. Job Summary As the Quality Assurance Manager for HFJV's USGS Science and Technical Support Services contract, you will oversee compliance, quality control, and continuous improvement processes. This role ensures all IDIQ task orders meet high standards in research, data management, and technical delivery, supporting USGS missions while minimizing risks and enhancing performance metrics. Key Responsibilities Develop and implement QA plans, including audits, checklists, and metrics tracking for deliverables (e.g., data reports, geospatial outputs). Conduct regular quality reviews and inspections, ensuring adherence to ISO 9001:2015, CMMI Level 3, and federal regulations like SCA/Wage Determinations. Monitor contract performance, aggregating data from TOs to identify trends, risks, and improvement opportunities (e.g., achieving 98% on-time delivery). Collaborate with the PM and Technical Lead to resolve quality issues, providing training and feedback to teams across Southeast locations. Maintain documentation for compliance, including risk registers and lessons learned from prior federal projects. Support reporting to USGS, incorporating QA findings into progress updates and corrective actions. Drive continuous improvement initiatives, aligning with best practices for science/technical services. Qualifications Bachelor's degree in Quality Management, Business Administration, Environmental Science, or related; advanced certification (e.g., ASQ CQA) preferred. 5+ years in QA for federal contracts, preferably in science/technical or environmental fields. Experience with quality frameworks (ISO, CMMI) and tools (e.g., audit software, metrics dashboards). Strong attention to detail, analytical skills, and ability to work in multi-site environments. U.S. citizenship ; familiarity with FAR and federal compliance. Occasional travel . Benefits Comprehensive health, dental, vision, and 401(k) with match. Flexible hybrid work, paid time off, and professional development opportunities. Join a diverse, mission-driven team advancing federal science initiatives. HFJV is an equal opportunity employer. Apply via our website or job boards with resume and cover letter.

Description & Requirements Maximus is currently hiring for a Quality Assurance Manager to support our Missouri Enrollment Broker project. This is a full time remote opportunity. The Quality Manager is responsible for overseeing the daily operations for the Quality Assurance team, and for creating efficient business partnerships to meet business goals. The project will be a multi-channel contact center that will support multiple clients throughout the state of Missouri. *This job is contingent upon contract award.* At Maximus we offer a wide range of benefits to include: - • Competitive Compensation - Quarterly bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Oversee the day-to-day functions of the Quality Assurance (QA) department. - Manage an effective quality assurance program that monitors and resolves issues before they become problems. - Supervise the development and regular update of policies and procedures. - Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers. - Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements. - Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures. - Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution. - Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department. Minimum Requirements - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. - Must be willing and able to travel up to 25% of the time as business need dictates. - Lean Six Sigma experience with a minimum of Yellow Belt Certification required. - Experience managing direct reports remotely required. - Experience with designing, implementing and reporting customer satisfaction surveys required. - Experience with standardized quality tools required. - Experience with call and voice monitoring platforms required. - Experience with a large-scale telephony system required. - Experience with Client Relationship Management (CRM) platforms required. - Experience with contract compliance and quality platforms required. - Experience with statistical processes required. - Premium contact center billing experience required. - Financial experience with Oracle preferred. Home Office Requirements: - Internet speed of 20mbps or higher required (you can test this by going to ******************* - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US. #max Priority #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 80,000.00 Maximum Salary $ 95,000.00

Inc. Pro Metal Coating Inc. is a leading provider of high-performance industrial metal coating solutions. With a commitment to quality, innovation, and customer satisfaction, we serve a broad range of industries including automotive, aerospace, construction, and manufacturing. Position Summary: We are seeking an experienced and detail-oriented Paint Quality Control Manager to lead and oversee all aspects of quality assurance related to our metal coating and painting processes. This role is responsible for ensuring that all painted products meet internal standards and customer specifications, while also driving continuous improvement in quality, process efficiency, and compliance with industry regulations. Key Responsibilities: Manage and lead the quality control team responsible for paint and coating operations. Develop and implement quality control procedures, testing protocols, and inspection standards for all coating processes. Inspect incoming materials, in-process production, and finished goods to ensure paint application meets company and customer standards. Analyze quality data, identify trends, and implement corrective actions for non-conformities or process deviations. Collaborate with production, engineering, and maintenance teams to resolve paint defects and improve coating consistency. Conduct root cause analysis of quality issues and oversee implementation of corrective/preventive actions (CAPA). Train and mentor team members on quality standards, testing methods, and continuous improvement practices. Ensure compliance with relevant industry standards such as ISO 9001, ASTM, and customer-specific requirements. Maintain accurate records of inspections, test results, and audit findings. Participate in customer audits and serve as the primary point of contact for paint-related quality concerns. Qualifications: Bachelor's degree in Quality Management, Chemical Engineering, Materials Science, or related field preferred. 5+ years of experience in quality control/quality assurance in a manufacturing or industrial coating environment. Strong knowledge of paint/coating processes, application methods (powder coating, wet paint, etc.), and surface preparation standards. Familiarity with testing equipment such as gloss meters, adhesion testers, DFT gauges, and salt spray chambers. Excellent analytical, organizational, and leadership skills. Proficiency in Microsoft Office and quality management systems (QMS). ISO 9001 auditor certification is an asset. What We Offer: Competitive salary and benefits package Opportunities for professional development A supportive, team-oriented work environment Participation in a growing and innovative company

Job Description Quality Control Manager (QCM), Federal Construction Columbus, GA Full-Time, Onsite, Federal Project Assignment About the Role We are seeking an experienced Quality Control Manager (QCM) to support federal government construction projects in the Columbus, GA area. This role is critical to ensuring all construction activities comply with contract documents, USACE standards, EM 385 requirements, and applicable federal regulations. The QCM will serve as the primary point of contact for quality-related matters and will work closely with the Project Manager, Superintendent, subcontractors, and government representatives. Key Responsibilities Develop, implement, and manage the Contractor Quality Control (CQC) Plan in accordance with USACE and DoD requirements Conduct and document the Three-Phase Control Process: Preparatory, Initial, and Follow-Up Inspections Review and manage submittals, RFIs, and quality documentation for compliance with contract specifications Perform daily quality control inspections across all phases of construction including civil, structural, architectural, and MEP work Prepare and submit daily QC reports, inspection logs, deficiency tracking, and corrective action documentation Coordinate and lead preparatory meetings, initial inspections, and quality coordination meetings Interface directly with Government QA personnel and participate in inspections, audits, and site walks Ensure work is executed in accordance with approved plans, specifications, and safety standards Track deficiencies, oversee corrective actions, and verify closeout compliance Support project closeout activities including punch lists, as-builts, and final inspections What We're Looking For Minimum 5 years of experience as a Quality Control Manager on federal construction projects Demonstrated experience working on USACE, NAVFAC, or other DoD projects Strong knowledge of federal construction standards, quality processes, and documentation requirements Experience coordinating with government inspectors and contracting officers Ability to manage multiple features of work and maintain organized quality records Strong communication skills and attention to detail Required Certifications & Qualifications USACE Construction Quality Management (CQM) for Contractors Certification OSHA 30-Hour Construction Safety Certification Working knowledge of EM 385-1-1 safety standards Ability to pass federal background requirements and site access credentials Valid driver's license Why Join Us? Work on stable, long-term federal government construction projects Clear scope, defined quality standards, and structured project environments Opportunity to work with experienced federal project teams Competitive compensation based on experience and certifications Total Rewards & Benefits Competitive salary or hourly compensation based on experience Per diem, lodging, and travel support if applicable Health insurance options and paid time off Consistent federal project pipeline Apply Today Qualified candidates are encouraged to apply to be considered for current and upcoming federal construction projects in the Columbus, GA area. Confidential inquiries are welcome.

The QC Manager implements and manages the quality control program and processes at Metromont manufacturing locations. RESPONSIBILITIES Provides management and leadership for the Quality Control Dept Oversees staff recruitment, hiring, evaluation, disciplinary actions, and development, including ACI and PCI certifications Ensure products meet Metromont standards and are produced within acceptable industry-recognized tolerances Maintains plant PCI certification Maintains and keeps the plant's Quality Systems Manual current Assures the processes outlined in the Quality Systems Manual are followed and adhered to daily Performs quality audits as required in the Quality Systems Manual Assists in developing and continually improving Quality Control processes and methods, as well as providing input for improving quality through Metromont's manufacturing methods Assures that the color dot method (tagging) for identifying product status outlined in the Quality Systems Manual is implemented and followed Maintains product and concrete quality files by job Maintains the plant defect tracking system and communicated the impact of process changes on plant defect rates Facilitates quality control meetings and attends scheduling meetings Oversees concrete mix designs and quality of concrete, structural and reinforcing steel, and steel embedments Manages QC Dept budget and R&D program Assures QC equipment is properly maintained and equipment calibrations are current Must adhere to all Metromont and OSHA safety rules and regulations SCOPE OF AUTHORITY Supervises plant-based Quality Control department associates Required coordination and interaction with Plant Managers, Production Managers, Production Supervisors, Crew Leaders, QC Inspectors and Batch Plant Operators Frequent interaction with VP/GMs, Engineers and outside vendors CHARACTERISTICS (Knowledge, Skills, and Abilities) Ability to troubleshoot and provide technical assistance to solve problem Attention to detail and accuracy Proficient with Microsoft Office products including Word, Excel, and Outlook Knowledge of concrete mix design and performance Able to adapt to changes in work schedules, tasks, or processes Values and demonstrates safe working behaviors EDUCATION AND TECHNOLOGY Bachelor's degree in Materials Science, Materials Engineering, Civil Engineering or other related fields is preferred Minimum of 5 years' experience as a QC Manager or senior-level quality control inspector in the precast/prestressed industry WORK ENVIRONMENT / SCHEDULE Monday-Friday 8 AM-5 PM Schedule varies with location and workload Typically works in an office environment PERSONAL PROTECTION EQUIPMENT (PPE) Safety glasses High-visibility vest Hard hat Steel-toed shoes Hearing protection Gloves (various types) PHYSICAL REQUIREMENTS This is an office position which requires sitting, standing, and walking. Disclaimer: This job description is not intended to be all-inclusive. Other duties as assigned may be required. All associates are expected to conduct themselves in a manner that is consistent with Metromont's core values and to actively participate in all company safety, training, and observation programs.

Akkodis is seeking a Quality Manager for a Contract with a client in Tampa, FL. Candidates must have strong hands-on experience with QA automation frameworks such as Selenium, Cypress, or Playwright to be considered. Rate Range: $53/hour to $56/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Quality Manager job responsibilities include: Develop and maintain automated test scripts for web, API, and backend applications. Design and implement scalable automation frameworks using tools such as Selenium, Cypress, and Playwright. Perform functional, regression, and integration testing to ensure application stability and quality. Collaborate with developers and cross-functional teams to improve test coverage and align with quality standards. Integrate automated tests into CI/CD pipelines to support continuous testing and delivery. Use SQL and API testing tools to validate data accuracy and backend functionality. Required Qualifications: Bachelor's degree in computer science, Engineering, Information Technology, or a related field. 8-10 years of overall QA experience with at least 5 years focused on automation. Strong hands-on expertise in QA automation using Selenium, Playwright, or Cypress, with scripting skills in Java or Python. Experience with API testing, SQL validation, and integrating automated tests into CI/CD pipelines within Agile/Scrum environments. If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at ****************************. Pay Details: $53.00 to $56.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ****************************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job DescriptionDescription: ***This position is based out of employee's home office and requires travel throughout state to visit PRI Industries' operations within Correctional Intuitions. *** Job Summary: The Quality Manager is responsible for developing, implementing, and maintaining quality management systems to ensure products meet customer and regulatory requirements. This role oversees quality control processes, drives continuous improvement initiatives, and ensures compliance with ISO standards and industry best practices. Essential Duties & Responsibilities: Other duties may be assigned. Collaborate with VP of Inmate Programs, Training and Support Service to develop and maintain the company's Quality Management System (QMS) in compliance with ISO 9001 and other applicable standards. Conduct internal audits and coordinate external audits. Monitor and analyze quality performance metrics; prepare reports for leadership. Investigate non-conformances and implement corrective and preventive actions. Inspect and test materials, equipment, and products to ensure compliance with standards. Collaborate with cross-functional teams to resolve quality issues. Train employees in quality standards and best practices. Manage customer complaints and ensure timely resolution. Drive continuous improvement initiatives using Lean/Six Sigma methodologies. Lead and manage teams, groups and committees Oversee the work of assigned Inmate Quality Technicians to execute work at the assigned industries. Requirements: Education and Experience: Bachelor's degree in quality management, Engineering, Business or related field required. ASQ (American Society for Quality) Certification required. Must have 5 to 7 years of Quality Leadership experience. Six Sigma Green Belt preferred. Language Skills: Excellent verbal and written communication skills, with the ability to clearly convey quality standards and procedures across all levels of the organization. Mathematical Skills: Ability to interpret, manipulate, audit, and process data in reports, graphs, and data summaries attendant to position duties and responsibilities. Reasoning Ability: Strong critical thinking, analytical, and decision-making skills. Ability to solve practical problems and deal with a variety of concrete variables where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled form. Specialized Knowledge and/or Skill: Strong knowledge of ISO standards, Six Sigma, and Lean principles. Excellent analytical, problem-solving, and communication skills, knowledge of SPC, strong manufacturing acumen. Knowledge of Dynamics-365 preferred. Other Skills and Abilities: Strong identification with the mission and values at the core of PRI. A flexible team player that can manage numerous tasks simultaneously.

GMF Steel Group is looking for a high-energy, experienced Quality Control Manager. The Quality Control Manager is a key asset in our plant operations to ensure GMF's standards of excellence are achieved in safety, quality, and efficiency. This person will play a critical role in leading our quality assurance efforts and upholding GMF's high standards. Responsibilities: Lead and oversee the Quality Control team to ensure all inspections align with project specifications and GMF's quality standards Manage day-to-day operations of the Quality Control team, ensuring compliance standards are met Observe, inspect, and provide reports on GMF projects for compliance with plans and specifications regarding workmanship, materials, installation and construction methods, in accordance with AWS D1.1, D1.3, AISC Chapter N, and RCSC Perform structural & miscellaneous steel welding and erection inspections in accordance with AWS, AISC, and RCSC standards Provide recommendations or necessary changes to the project team regarding contract plans and specification relative to all phases of GMF scope of work Monitor GMFs quality system and administer the three-phase inspection process Provide surveillance at project sites and assist project team in problem resolution Review and maintain qualification and performance records to assure compliance Follow, maintain, and Improve GMF's AISC Certification Program Liaise Between Shop, Detailing, Purchasing, and Project Teams to maintain quality AISC standards Coordinate quality control efforts across departments, ensuring alignment among team members Certify that all welders have met qualification and performance requirements Review change orders, modifications, RFIs, and submittals Monitor projects schedule Review and ensure QA and safety plans are adhered to by the site personnel Qualifications: CWI preferred Ability to perform visual inspection of welds under the supervision of CWI Ability to verify dimensional requirements Proficient in Tekla EPM Go Ability to read structural steel drawings Good written and verbal communication skills and ability to work independently Willingness to travel overnight and work overtime when needed Familiar with AWS D1.1, D1.3, AISC Chapter N, and RCSC Capable of lifting at least 40 lbs Bilingual a plus Structural steel welding experience preferred Familiar with structural steel tolerances Perform weld inspections on structural steel Benefits/Perks: Health, Vision, Dental, Life Insurance, and a 401k Match Program Paid Time Off About GMF Steel Group: GMF Steel Group is an Inc 5000 company and one of the fastest growing Steel firms in the Southeastern US. GMF Steel Group is headquartered in Lakeland, Florida with offices in Tampa, Panama City, and Concord, NC. GMF Steel Group Fabrication Plant is located in Lakeland, Florida and produces over 20,000 tons of Structural Steel annually with the latest BIM fabrication technology. GMF Steel Group services the Southeastern US and Gulf Coast with over 250 employees across 4 offices. GMF Steel Group core sectors of the Structural Steel market include Amusement Parks, Stadiums, Arenas, Offices, Education, Healthcare, Hospitality, Retail, Light and Heavy Industrial projects. GMF incorporates the latest technology through Building Information Modeling (BIM) to integrate all facets of Steel Construction and 4-D modeling. GMF Steel Group is an AISC Certified Fabricator and AISC Advance Certified Erector. GMF Steel Group takes pride in recruiting and developing the best talent through education of the latest technology and best practices.

The Corporate Investment Bank's Know Your Customer (KYC) team is at the forefront of safeguarding JP Morgan's reputation and financial assets by ensuring strict compliance with a wide range of regulations. Through a robust Global Operating Model, JP Morgan delivers a seamless, business-wide KYC process that spans all lines of business and every region, setting the standard for excellence and consistency across the organization. As a Quality Control Manager within the Wholesale KYC Operations Reviewer team, part of Digital and Platform Services, you will lead a team of Reviewers in North America to ensure efficient and timely onboarding, renewal, and remediation of client KYC relationships at JP Morgan, working closely with the WKOR Production Team and key partners across Sales, Reference Data, Credit, Legal, and Compliance. Your responsibilities include managing end-to-end quality reviews of KYC profiles to meet corporate and regulatory standards for new clients, incremental business, periodic reviews, and remediation, leveraging strong AML and KYC expertise in a fast-paced, dynamic environment. You proactively drive process improvements and programs, utilize Excel and PowerPoint for reporting to senior leadership, and promote excellence, quality, respect, and inclusivity, while building strong relationships and maintaining effective communication in a risk- and quality-focused setting. Job Responsibilities: Serve as a key point of contact for Regional and Global WKOR/Production Leads, Policy, and GFCC, managing escalations, action plans, and risk items Stay up to date on process, procedure, and regulatory changes, ensuring your team is aware of and adheres to all updates Identify, lead, and implement process improvements, providing subject matter expertise on critical process and technology initiatives aligned with WKOR's core objectives Oversee governance and location-specific tasks for Plano and Tampa Reviewer teams, proactively engaging with senior stakeholders Play an active role in the WKOR Target Operating Model Program, overseeing KYC record allocation, team capacity management, book of work, and quality control consistency Build, manage, and maintain strong stakeholder relationships for all deliverables and escalations, supporting NA entity types and international sales lines of business Lead, motivate, and develop your team through one-on-ones, skip-level meetings, coaching, and fostering a resilient, high-performing team culture Monitor team performance using scorecards, metrics, KPIs, and KRIs, ensuring SLAs and cycle times are met with minimal stakeholder escalations Engage in governance and quality assurance monitoring, analyzing error trends to prevent recurring issues and drive continuous improvement Provide subject matter expertise on key risks identified at all levels of KYC due diligence Required qualifications, skills, and capabilities: In-depth knowledge of the financial industry, with experience in high-profile operations and controls environments Demonstrated leadership and managerial expertise, with a strong drive to inspire and achieve team success Exceptional verbal and written communication skills, with the ability to influence stakeholders at all levels Advanced time management, organizational, risk management, team building, and strategic planning abilities Creative problem-solving skills, with a focus on accountability, ownership, and delivering effective solutions Proven ability to mobilize resources, navigate complex internal networks, and negotiate with senior leaders Track record of managing change and cultivating strong relationships and partnerships with stakeholders across the organization Excellent analytical and research skills, with keen attention to detail and the ability to thoroughly investigate and resolve issues Preferred qualifications, skills, and capabilities: Prior experience in KYC, AML, Compliance, Audit, Risk, Controls, or related fields Familiarity with a wide range of client types and structures, including SPVs, personal investment vehicles, trusts and foundations, governments, organizations, and banks Understanding of diverse financial products such as trade, escrow, treasury services, custody, and securities & collateral management Proficiency in basic reporting and presentation skills for effective communication with senior leadership Bachelor's degree or equivalent qualification Final Job Grade and officer title will be determined at time of offer and may differ from this posting. Please note this role is not eligible for employer immigration sponsorship.