Software Support Technician
Edison, NJ jobs
Software Support Technician
WHO WE ARE:
Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably.
Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in California, Georgia and Texas. Our future headquarters are located in Iselin, New Jersey. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at *****************
The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills.
RESPONSIBILITIES:
- Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues.
- Log all incidents into the department call tracking system as per departmental standards.
- Assist in the creation of knowledge base articles as they pertain to the present and future environment
- Work on unresolved issues from evening and weekend shifts.
- Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc.
- Support Implementation/Training Team with any customer issues.
SKILL REQUIREMENTS:
- BA or equivalent degree in Computer Science, Information Technology, or related
field.
- Basic SQL knowledge preferred.
- Relational database experience is a plus.
Workday Technical Lead
Houston, TX jobs
Dear all,
Vertex Elite is currently seeking a qualified Workday Technical Lead to join our team.
If you or someone you know is interested, please feel free to reach out for more details or share your updated resume.
Work Authorization : USC or Any valid USA work authorization
Job Type : Contract
Location : 100% Remote
Duration : Long term
Required Workday Modules Experience
Core HCM
Talent & Performance / Optimization
Advanced Compensation
Peakon
VNDLY
PRISM
With Best Regards,
Rama Raju | Vertex Elite LLC | E-Verified Company | ********************
Field Services Engineer
Houston, TX jobs
Field Services Associate
Houston, TX - Onsite
Notes: 3 steps interview process (but fast) 1st is virtual with the Manager, 2nd is virtual with the president, 3rd is final on site for about 4 hours.
Required Skills and Knowledge
• Proven leadership skills
• Exceptional attention to detail
• Ability to manage multiple projects under strict deadlines
• Ability to work well on a team
• Exceptional written and verbal skills
• Knowledge of and experience with AutoCAD, Revit, Bluebeam, and Microsoft Office Suite
• Knowledge of building codes
Preferred Skills and Knowledge
• Bachelor of Science Degree in Engineering, Construction Science or related field
• Previous experience in an MEP construction or consulting environment, for schools
• Previous experience in field project management in an MEP consulting environment
• Ability to read construction documents, including MEP drawings and specifications
• Knowledge of building codes
• Knowledge in the construction of power distribution, power and lighting, data networks,
telephone and intercom systems, fire alarm systems, security and access control systems,
and other standard electrical systems
• Knowledge in the construction of HVAC systems, temperature controls, and other standard
mechanical systems
• Knowledge in the construction of domestic water systems, hot water systems, storm water
systems, sanitary waste and vent systems, acid waste systems, fire sprinkler systems,
compressed air systems, gas distribution systems and fuel gas systems, and other standard
plumbing systems
Compensation and Benefits
Commensurate with experience
Health insurance, 401(k)m, paid holidays and PTO
Senior Palantir SME / Technical Expert
Dallas, TX jobs
Job Title: Senior Palantir SME / Technical Expert
Contract/Perm: Contract
Duration: 12 months
Day Rate/Salary: Competitive
A confidential engineering organisation is seeking a Palantir Subject Matter Expert to lead the architecture, deployment, and optimisation of complex data and AI platforms. You'll bring deep experience in Palantir ecosystems, high-scale data engineering, and emerging LLM-driven or agentic AI capabilities.
What You'll Do
Architect scalable data and AI platforms across distributed systems
Lead design and deployment of Palantir-based solutions within enterprise environments
Build and optimise intelligent/agentic AI systems for reasoning and decision support
Guide AI strategy and best practice in data architecture and model governance
Partner with engineering, product, and data science teams to deliver high-impact solutions
Evaluate and integrate modern cloud, ML, and orchestration frameworks
Mentor teams on Palantir tooling, AI/ML workflows, and advanced engineering patterns
What You'll Bring
Significant experience as a Palantir SME (Foundry preferred)
Background in high-scale technology or enterprise data environments
Strong hands-on engineering in Python, Java, or Scala
Deep understanding of LLMs, RAG, autonomous/agentic AI systems
Experience with data pipelines, microservices, and distributed systems
Cloud expertise: GCP, AWS, or Azure
Strong system design and stakeholder engagement skills
Nice-to-Have
MSc/PhD in CS, Data, or AI
Experience leading AI/ML or data platform initiatives
Knowledge of orchestration frameworks (e.g. LangChain-style toolchains)
Exposure to mission-critical or regulated enterprise environments
Package & Setup
12-month engagement, competitive day rate, hybrid model with 3 days per week on-site in Dallas. Streamlined interview process with technical discussion + practical evaluation.
How to Apply:
DM me or reply here; Brio Digital are managing this confidential search.
Desktop Support Technician
Arlington, TX jobs
Title: Desktop Support Technician
Job Type: Contract to hire
Hours: Monday-Friday, 8AM-5PM
Pay Rate: $27-$30/hr. DOE
GTS Technology is hiring a Public Safety Desktop Support Technician to provide high-quality IT support both onsite and over the phone. This role is responsible for troubleshooting and resolving hardware, software, and network issues including Cradlepoint devices, Dell Rugged systems, Windows 10/11, Microsoft 0365, and general break/fix support ensuring client staff remain productive and supported.
Responsibilities
Serve as the first point of contact for technology-related requests and incidents.
Troubleshoot and resolve issues with desktops, laptops, peripherals, Cradlepoint, and Dell Rugged devices in person and over the phone.
Install, configure, upgrade, and maintain Windows 10/11 and O365 applications.
Provide network and connectivity support (LAN, wireless, DNS, DHCP, TCP/IP).
Document issues/resolutions and escalate when needed.
Participate in an on-call rotation (evenings/weekends)
Must pass drug test and Criminal Justice Information Systems (CJIS) background check upon hire.
Qualifications
Associate degree in Computer Science, MIS, or related field (or equivalent experience).
2+ years of IT support experience with hardware/software troubleshooting.
2+ years of Microsoft 365, Active Directory, networking fundamentals, and break/fix support.
2+ Microsoft Intune, MDM, and Endpoint management
Strong communication, customer service, and problem-solving skills.
Valid Driver's License; ability to lift up to 50 lbs.
GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.
As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual.
GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.
As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual.
GTS Technology Solutions participates in E-Verify to confirm the employment eligibility of all newly hired employees. If you are offered a position with GTS Technology Solutions, your employment will be contingent upon successful verification of your identity and legal authorization to work in the United States through E-Verify.
For more information about E-Verify, please visit E-Verify's official website.
Technical Lead
Princeton, NJ jobs
Contract, 6 months plus
Hybrid, onsite 3 days a week in Princeton NJ
Responsibilities:
· Produce detailed technical design for enterprise applications using cloud solutions & modern technology stack (e.g. MERN stack)
· Implement technical solutions using cloud solutions & modern technology stack (e.g. MERN stack)
· Oversee team of developers, mentor, and coach team members to help them improve their technical skills and reach their full potential
· Have thorough understanding of API and integration design principles
· Work closely with solution architect, developers, engineers, DBAs.
· Responsible for following deliverables:
o Technical Design
o Technical Mentoring
o Technical Support
o Technical Documentation
Qualifications:
· 5 - 7 years of experience as a technical lead
· Experience working on enterprise cloud projects using modern technology stack like MERN stack
· College degree or equivalent experience
Preferred skills:
· Experience with React or any JavaScript framework, Node, MongoDB or NoSQL database
· Experience in designing & implementing microservices architecture
· Experience in designing, implementing & onboarding APIs using API management
· Experience in data & application integration using Azure Integration Services or modern middleware solutions
· Experience in DevOps - CI/CD
· Experience with Docker, Kubernetes & Azure
Vertex Solutions Inc is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, genetics, sexual orientation or any other basis prohibited by applicable law.
Desktop Support Technician
Plano, TX jobs
Job Title: Desktop Support Tech/ L2
Pay Rate: $21.50/hr on W2
Duration: 06+ Months (Possibility of Extension)
Key Responsibilities
The candidate should be a highly motivated team player with the skills and ability to effectively manage changing priorities, to create, maintain, and publish relevant support documentation to assist all end users in quickly resolving their incidents and service requests, ultimately promoting greater self-sufficiency among users.
Support remote Desktop Engineering teams in Application Packaging, Software Distribution, Image Management, Mobile Device Management, End User Workspace Security Management, and Desktop Virtualization.
Can offer priority services for executive and VIP users.
Take ownership of issues by analyzing problems to implement quick solutions and restore service to the customer, escalating to other support teams as needed.
Can provide services like a rotating fleet, similar to the Apple Genius Bar.
To provide exceptional customer service, ensuring all customers are treated efficiently and appropriately.
Use strong verbal communication skills to engage effectively with both technical and non-technical colleagues at all organizational levels.
Be open to participating in training to stay updated with the latest technology and internal system processes.
Install, upgrade, support, and troubleshoot Windows, Mac, and other authorized desktop software and applications.
Provide onsite support to TCS, customers, and OEM SMEs for installing, upgrading, and troubleshooting network and compute devices.
Provide advanced support for complex issues regarding End User Workspace hardware, software, and applications.
To accurately record, update, and document requests using the IT service desk system.
Install, upgrade, support, and troubleshoot end-user workspace hardware, including desktops, laptops, printers, mobile devices, video conferencing equipment, and any other authorized peripheral devices.
To contribute in reporting to TCS and customer requirements.
Comply any additional tasks assigned that are within the individual's skill set.
Carry out routine preventative maintenance tasks on both devices and software.
Follow and implement the instructions given by Subject Matter Experts.
To help users with any recorded IT-related incidents when requested.
Technical Knowledge
A solid understanding of IT principles, including networks, hardware, and domains.
Proficient in leading software applications, including MS Office, Lotus Notes or HCL notes in use?, and MS Outlook.
Skilled in operating systems such as Windows and Mac software.
Extensive experience in troubleshooting hardware and software for end-user devices.
In-depth knowledge of mobile devices, particularly Android phones and iPhones.
Have experience in building, configuring, replacing, and troubleshooting hardware components for end-user computers.
Candidates should have experience in supporting devices such as printers and meeting room equipment.
Understanding the principles of data backup.
Familiarity with virtual environments, Mobile Device Management (MDM), and Virtual Private Network (VPN) systems.
Strong knowledge and hands-on experience with systems like SCCM, MDM, Citrix, and similar platforms to enhance end user workspace services.
Basic knowledge of infrastructure (compute and network) hardware architecture is necessary to understand the procedures shared by L2 teams during troubleshooting and H&E (hardware and engineering) support.
Field Service Technician
Cuero, TX jobs
Immediate need for a talented Field Service Technician. This is a 09 months Contract opportunity with long-term potential and is located in Cuero, TX (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 25-94801
Pay Range: $22- $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Project focus on upgrading advanced commercial printers at retail locations
Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit
Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
Install and remove equipment and systems as required
Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems
Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner
Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
Determine the most cost-effective repair / resolution to minimize customer downtime
Key Requirements and Technology Experience:
Key Skills; Printer experience, Hardware experience
Minimum 2 to 3 years of field service experience, specifically in commercial printers required
Must be able to do extensive traveling via plane and / or car
Must have commercial / large printer experience; Lexmark printer certification nice to have
Experience working on commercial printers and have an electronics / mechanical aptitude
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Working knowledge of the Microsoft Office application suite including MS Outlook
Experience with multi-platform Windows O/S required
Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
Ability to work independently in a retail environment
Ability to lift up to 50lbs.
Excellent customer service skills and professionalism
Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Demonstrated capability to achieve results in a fast-paced, client-driven environment
Our client is a leading IT industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
IT Support Technician
Fort Worth, TX jobs
IDR is seeking a IT Support Technician to join one of our top clients in Fort Worth, Texas. If you are looking for an opportunity to join a government organization and work within an ever-growing team-oriented culture, please apply today! Overview/Responsibilities for the IT Support Technician :
Responsible for providing on-site and/or remote technical support to end-users.
Troubleshoot and resolve desktop, laptop, printer, and peripheral issues.
Assist users with software problems, including operating systems, productivity suites and other applications.
Set up new computers and equipment at user locations. Replace or upgrade hardware components.
Use IT service management (ITSM) tools to log, track, and update service tickets.
Frequently travel within a facility or to nearby locations.
Document resolutions, technical procedures, and asset changes.
Required Skills for the IT Support Technician :
4+ years of experience in an IT Field Support position
Hands-on experience working with Locution or similar Public Safety alert systems (Active911, Purius, Pulsepoint)
Experience working in Public Safety or Government environment
Basic IT Certification Preferred (A+)
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row
Field Service Technician
Waukegan, IL jobs
Searching for a Field Service Technician to join our Waukegan, IL team! Responsible for planning and coordinating site activities including erection, startup, training and troubleshooting to ensure that equipment is installed and operated in accordance with contract design drawings and operating instructions.
This role requires 100% travel
All candidates must be legally authorized to work in the US and will not require current or future sponsorship.
Responsibilities:
Performs Field Service activities for erection to ensure that systems are installed in accordance with design drawings.
Performs Field Service activities for component testing and system startup to ensure that systems are commissioned and performing in accordance with contract design drawings and operating instructions.
Provides maintenance, troubleshooting, and operational support on existing installations.
Documents field activities, observations and recommendations. Submits weekly expense reports and timesheets as directed.
Performs special projects, customer training and routine service visits and miscellaneous job-related duties as assigned.
All other duties as assigned.
Education and Experience:
High School Degree or higher is preferred.
1 5 years as Field Service Technician or comparable experience.
Demonstrated knowledge of basic technical theories, practices, drawings and methods.
Experience working in a power or an industrial plant or similar environment.
Willing to travel 100% of the time.
Classroom IT Support - 247793
Lubbock, TX jobs
Compensation: $25/HR
Contract (3months +) W-2 only
We are seeking a reliable and customer-focused Technical Support Specialist. This entry-level role is essential for providing first-line technical assistance, ensuring prompt resolution of user issues, and maintaining smooth operations across our user base. The ideal candidate thrives in a structured, fast-paced environment and excels at assisting non-technical users with patience and professionalism.
Key Responsibilities
Provide initial IT support and troubleshooting for hardware, software, desktop applications, and remote access issues.
Manage user account access, including password resets and basic troubleshooting related to Active Directory, Windows login issues, and Multi-Factor Authentication (MFA)/Single Sign-On (SSO) workflows.
Act as the primary point of contact for all incoming technical requests via phone, email, and ticketing system.
Document, track, and monitor problems to ensure timely resolution and escalation to the appropriate team when necessary.
Maintain a high level of customer service and clear communication throughout the support process, ensuring non-technical users feel supported.
Required Qualifications
1-2 years of relevant experience in an IT support role, such as Help Desk, Desktop Support, or Classroom Support.
Basic working familiarity with Active Directory and general Windows login troubleshooting.
Familiarity with standard MFA/SSO workflows and user access management.
Excellent customer service and communication skills; demonstrated ability to assist non-technical users calmly and professionally.
Must be reliable, punctual, and comfortable working within fast-paced, structured, and goal-oriented environments.
Datacenter Technician
Elk Grove Village, IL jobs
Duration: 6 months | Hours: M-F, 8 AM-5 PM
Core Work: Rack & stack, fiber/copper cabling (install, terminate, test, label), hardware moves, reboots, and basic server familiarity.
Requirements:
2+ yrs hands-on data center experience
Comfortable on ladders (up to 12 ft) and lifting 50+ lbs (with team/server lift)
Excel, Outlook, Teams proficiency
Strong communication; able to work fast-paced independently & in teams
Top Skills: Teachability, positive attitude, adaptability, attention to detail.
Nice-to-Haves: DCIM, customer service, Fluke tester experience, certifications.
Deskside Technician II
New Jersey jobs
The primary responsibility of the Deskside Technician II is to provide technical support and oversight to a luxury jewelry brand"s Customer Fulfillment Center in Whippany, NJ.
This includes the delivery of new technologies in partnership with outside partners to support organization growth, as well as support of existing technology leveraged across various divisions located within the sites.
The analyst will also be responsible for providing support service delivery which includes incident, problem, and change management to facilitate project and support initiatives.
The technology covered is broad therefore the candidate needs to have a solid technical background with focus on Conferencing Mobile, and AV Solution, and must be able to quickly adapt to new environments and technologies through collaboration with engineering and development teams, with a general focus will be on End User technology.
Due to the nature of responsibilities, working outside of normal business hours and on weekends may be required.
Manage the delivery and support of Infrastructure technology including lifecycle management programs related to but not limited to the delivery of:
· Endpoint Technology including PC, MAC, Mobile Devices (iOS and Android), Printers, Telephones
· Software delivery and maintenance
· New Technologies and Applications
Provide escalation support through the oversight of open incident and problem tickets. This includes but is not limited to either resolving the open issue themselves or escalating and coordinating with appropriate IT teams and vendors.
Create & maintain documentation repository with IT standards for implementation and usage across the Information Technology Department in the form of ServiceNow Knowledge Articles and SOPs.
Job Requirements
5-7+ years experience in IT support & service delivery function
Strong Experience with Windows 10, Apple iOS, and Office 365 Tools.
Strong Experience with Zoom, Teams, and conferencing technologies.
Experience with Active Directory and User\Endpoint Management Administration
Excellent interpersonal, written and oral communication skills, with focus on attention to detail
Ability to build and maintain business partnerships
Ability to approach technical challenges from a business perspective
Ability to perform basic financial analysis
Strong analytical and problem solving skills
Highly self-motivated and able to work with little day to day supervision
Preferred
Bachelors degree in IT or equivalent certifications
Experience with Software Management and Distribution
Experience with CAD and CAM related software and technologies
Experience with Video Conference and Collaboration technologies.
Experience with Cisco/Meraki Switching, Wireless
IP addressing (Subnetting and assignment)
Workspace One, SCCM, and JAMF
#LI-ONSITE #LI-KG1
Deskside Technician II
La Porte, TX jobs
Details:
Who we are Stefanini is a full service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?This position will cover the La Porte plant, as well as the Pasadena offices and the Oyster Creek plant. Initially, the Pasadena and Oyster Creek locations will be remote; however, occasional travel to these other locations will be required. Candidates must be aware of and agree to use their own vehicle for travel and submit a travel reimbursement request.
Supporting IT equipment in a large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 7/10 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets, including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with desk-side services
May need to be available to provide support at other client locations as needed
Other duties as assigned
#LI-ONSITE #LI-KG1
Details: What do you need to succeed?
Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers, and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize, and organize multiple tasks
Desired Characteristics
A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma
What you'll get
Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA.
Flat organizational structure, which enables faster communication and decision making.
Deskside Technician I
Plano, TX jobs
Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?
As a Deskside Technician I, you will be the first point of contact for onsite technical support, ensuring employees can work productively with minimal disruption. Your responsibilities will include:
Delivering hands-on hardware and software support for end-user devices (PCs, Macs, Linux, peripherals, mobile devices).
Diagnosing and resolving system failures, performance issues, and break/fix incidents.
Troubleshooting and repairing printers and other peripheral devices.
Supporting and maintaining network connectivity, including troubleshooting wireless.
Implementing and maintaining endpoint security measures, including virus detection, removal, and remediation.
Assisting with audio/video conferencing tools and meeting room technology.
Providing exceptional customer service ('white glove' support) to executives and staff.
Details: What do you need to succeed?
1-3 years of corporate desk side/desktop support experience in a fast-paced environment.
Knowledge of Windows 11, mac OS, and Linux systems.
Hands-on experience troubleshooting and replacing hardware on Dell, Lenovo, and Apple devices.
Familiarity with Azure Active Directory and device management tools.
Proficiency supporting Microsoft 365 applications and collaboration tools.
Experience troubleshooting network connectivity issues (LAN/WLAN).
Excellent customer service, communication, and problem-solving skills, with the ability to deliver high-quality, white-glove support.
What you'll get
Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
Why we're different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making.
#LI-BH1 #LI-ONSITE
COMMUNICATIONS/COMPUTER TECHNICIAN II
Brownsville, TX jobs
MAY DRIVE TO VARIOUS CAMERON COUNTY LOCATIONS Salary: 112 - $37,678.00 minimum salary Purpose of Classification Performs technical work in support of assigned IT programs or communications function. Duties include providing support and assistance to all Cameron county personnel on a computer or any devices such as a printer, scanner, or laptop and providing remote assistance through a remote-control software or through the phone. Positions in this class perform routine technology maintenance and identify needed corrective actions to resolve discrepancies; answer information technology questions; and maintain systems documents and records.
Essential Functions
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Installs and configures software on new personal computers with related peripherals; installs, sets up and configures voice and data communication systems; troubleshoots, resolves and documents applications and software issues; performs routine and preventive maintenance on communications and/or computer equipment.
Receives and processes service requests for assigned department. Reviews documents for completeness and accuracy; pair documents to related information such as matching purchase orders to invoices and/or matching payments to account files/billings, etc.; codes information to ensure accurate processing, and that appropriate department/program is credited or debited.
Runs weekly reports of service request/work order progress; copies and/or distributes reports; establishes and maintains both automated and manual accounting records and files; and performs record retention tasks as dictated by County policy.
Prepares, reviews, and processes purchasing documents. Maintains assigned inventory; prepares purchase orders for needed software, communications, materials, equipment, and supplies; receives and distributes incoming shipments; reviews and forwards for payment.
Prepares various department network documents requiring knowledge of department policies, programs, and procedures and which may involve researching, compiling, analyzing, retrieving and/or summarizing data.
Provides assistance and information to employees, managers, vendors, citizens, local businesses, and/or and other interested parties regarding assigned technology functions; serves as liaison between supervisors, vendors, and other departments in regards to purchasing policies and activities.
Additional Functions
Performs other related duties as required.
Minimum Qualifications
High School Diploma or GED; supplemented by two (2) years of experience performing technical support and/or telecommunications work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Associate's Degree in Computer Technology, Computer Information Systems or Computer Science preferred.
ADA Compliance
Physical Ability: Tasks require the ability to exert medium physical effort in medium work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of medium weight (20-50 pounds). Tasks may involve extended periods of time climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motion at a keyboard or work station.
Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
This position is subject to a six (6) month probationary period prior to Civil Service eligibility. Must submit to a Civil Service Clerical Exam.
Benefits: Cameron County Offers Excellent Fringe Benefits, Including: Health and Life Insurance Protection, Sick and Annual Leave, Retirement System, and Paid Holidays. Cameron County has a mandatory direct deposit payroll program.
AA/EEO/MFD EMPLOYER
Deskside Technician I
Freeport, TX jobs
Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?
Oversee the receipt, storage, distribution and disposal of IT hardware and accessories.
Initial staging and setup of machines
Maintain accurate inventory records and conduct regular audits to ensure inventory accuracy.
Plan and coordinate the efficient movement of IT assets within the warehouse and to end-users or clients.
Collaborate with other departments to align inventory management with organizational needs.
Ensure that all equipment is properly labeled and recorded.
Identify and resolve issues related to inventory management and logistics.
Ensure that warehouse operations comply with safety regulations and industry standards.
Maintain a clean and organized work environment.
Prepare and present regular reports on inventory levels, order status, and warehouse performance metrics to management.
Details: What do you need to succeed?
High school diploma or equivalent required.
Valid Driver's License.
Requires a minimum of 1 - 3 years of related experience.
Previous working experience in warehouse or depot, with a focus on IT equipment preferred.
Experience working within ServiceNow
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Good organizational, multitasking abilities, and time-management skills.
Great interpersonal and communication skills.
Strong attention to detail
Advanced problem-solving skills.
Ability to lift and move heavy items and work in a warehouse environment.
What you'll get
Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
Why we're different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making.
#LI-LG1#LI-ONSITE
Desktop technician
Wilmington, MA jobs
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.
Job Description
Desktop technician
WILMINGTON MA 01887
Long term
$15/hr
REQUIRED or will be declined:
A+
Laptop and Desktop Break/Fix
General and Technical Questions on each resume
Additional Information
Thanks & Regards,
Sandra Taylor |Sr. IT Recruiter
Direct:************
Desktop technician
Wilmington, MA jobs
About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.
Job Description
Desktop technician
WILMINGTON MA 01887
Long term
$15/hr
REQUIRED or will be declined:
A+
Laptop and Desktop Break/Fix
General and Technical Questions on each resume
Additional Information
Thanks & Regards,
Sandra Taylor |Sr. IT Recruiter
Direct:************
Customer Service Device Repair Technician
Cherry Hill, NJ jobs
Do you have a technical aptitude that you would like to bring into a professional setting? Do you have the communication skills to teach others? Do you have sales skill to engage customers?
If you do, Batteries Plus Bulbs has a NEW & UNIQUE device repair technician opportunity for you! Batteries Plus Bulbs is looking for a person that is able to repair cell phones, tablets, light fixtures, and other devices as needed. We are looking to fill a role in the Cherry Hill, New Jersey location and this position will pay $16.00 - $18.00 hourly + Bonuses.
Customer Service Device Repair Technician Duties:
Engage with Customers in logging device repair input
Perform initial assessment to determine repair feasibility & estimate.
Repair cell phones, tablets, light fixtures and other devices as needed
Receive, pack and ship these devices
Install batteries, perform tests and tech work
Able to rebuild cordless drill batteries and other battery packs as needed
Maintain proper inventory
Participate in formal training of store associates to include tearing down devices, taking photos, assisting with video training production.
Provide live camera-based remote support (i.e., Skype) for in-store device repairs
Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
Customer Service / Sales
While working: Live a "Customer First" mentality
Perform Customer Service / Sales duties.
Greet customers promptly, determine needs and answer questions.
Suggest needed sales add-on items, participate in retail & commercial sales activities to achieve goals.
Ask questions to identify potential commercial customers.
Operate computer/cash register to initiate and complete sales transactions.
Answer phones, assist callers, and ensure messages are relayed in a timely, accurate manner.
Develop and maintain current knowledge of product and service offerings
Engage as a "can-do" team member. Proactively follow through on commitments and/or tasks needing to be performed.
Merchandising / Inventory
Assist in all store operations responsibilities as assigned by Store Manager.
Rotate and stock inventory.
Load, unload, and deliver product to customers or via third party delivery companies
Organize daily recovery of displays to achieve full store appearance.
Maintain retail shelf label pricing.
Build displays; setting up & taking down shelves and fixtures.
Prepare store for daily opening and closing including counting and reconciling register drawers
Maintain physical facility safety and appearance including sweeping, mopping, and vacuuming floors.
Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
Customer Service Device Repair Technician Qualifications:
Minimum H.S. diploma/equivalent plus 3-6+ months of previous customer service and device repair experience.
In lieu of device repair experience, minimum associates degree in electronics, or other technical degree
Demonstrated technical aptitude. Able to quickly pick up on new processes and technologies without a lot of guidance
Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.
Excellent communication and customer service skills, both oral and written. Strong customer service focus. Ability to inform, teach, and train
Working conditions are typical for a warehouse environment, with some tasks (i.e., live store support) being done in a traditional office setting
This position requires the employee to regularly use hands to handle or touch electronic products The position also requires the employee to regularly use a computer and other office equipment
This position requires lifting 10-20 lbs on a regular and frequent basis, 50 lbs on an occasional basis, and more than 50 lbs on an infrequent basis.
At Batteries Plus, you are part of a small entrepreneurial team in a growing business. We are an Equal Opportunity Employer & Drug Free Workplace.
Batteries Plus Bulbs is an Equal Opportunity Employer and Drug Free Workplace. Steel toed shoes or boots are required on the job. All job offers are contingent upon successful completion of a drug screen and background check. This is a Customer Service and Device Repair Technician selling position. You need to be comfortable engaging in the selling process.