Specialist jobs at Recovery Innovations - 1330 jobs
Nursing Professional Development Specialist NEX
Akron Children's Hospital 4.8
Akron, OH jobs
Covering Pain Center, Sedation, and Radiology Part Time 20 hours/week Dayshift onsite NPD coverage of procedural areas: Pain Center, Sedation and Radiology (including Vascular Access and Interventional Radiology)
The Nursing Professional Development (NPD) Specialist is responsible for enhancing the professional growth and development of nursing staff through educational programs, training sessions, and continuous learning opportunities. The NPD Specialist will collaborate with nursing leadership to identify educational needs, develop curricula, and implement strategies to improve nursing practice and patient care outcomes.
Responsibilities:
• The NPD specialist advances the profession by contributing to the professional development of others, supporting collaborative relationships and supporting life-long learning.
• Uses the educational design process to bridge the knowledge, skills and practice gaps identified through needs assessment.
• Influences the inter-professional practice and learning environments, the NPD specialty, and the profession of nursing and healthcare through collaboration with leadership in planning and decision making to achieve desired results.
• Actively works to transform processes at all levels through inspiration, initiation, adoption and sustainment of and adaptation to change using project management and improvement processes.
• Promotes the generation and dissemination of new knowledge and the use of evidence to advance NPD practice, guide clinical practice and improve patient care.
• Actively supports, promotes, and demonstrates nursing professional development as a nursing practice specialty through promotion of research, EBP, and QI.
• Supports the transitions of nurses and other healthcare team members across learning and practice environments, roles and professional stages.
• Other duties as required.
Other information:
Technical Expertise
Experience in project management with interdisciplinary team is preferred.
Experience in data analysis and presentations is preferred.
Experience working with all levels within an organization is required.
Experience in healthcare is required.
Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
Education and Experience
Education: Master's degree in nursing or related field or BSN and in process of attaining master's degree in nursing or related field. Completion of Nurse Education track of MSN program is preferred.
Certification: Registered Nurse licensure is required; BLS certification is required; PALS certification may be required by area of service. Professional Nursing certification preferred.
Years of relevant experience: Minimum 3 years required.
Years of experience supervising: None.
Part Time
FTE: 0.500000
Status: Onsite
$43k-65k yearly est. 22d ago
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Senior Nursing Professional Development Specialist
Akron Children's Hospital 4.8
Akron, OH jobs
Full Time Days
Variable shifts Experience caring for burn patients is required. Caring for all ages is preferred. provides inpatient and outpatient NPD support as well as community outreach
The Senior Nursing Professional Development (NPD) Specialist is a highly experienced educator responsible for advancing nursing practice through leadership in education, professional development, evidence-based practice, and strategic initiatives. This role mentors other professional development staff and plays a critical role in developing and implementing system-wide educational strategies. The Senior NPD Specialist supports the onboarding, orientation, and ongoing competency of nursing staff while cultivating a culture of continuous learning and excellence in practice.
Responsibilities:
The Senior NPD specialist advances the profession by contributing to the professional development of others, supporting collaborative relationships and supporting life-long learning.
Uses the educational design process to bridge the knowledge, skills and practice gaps identified through needs assessment.
Influences the inter-professional practice and learning environments, the NPD specialty, and the profession of nursing and healthcare through collaboration with leadership in planning and decision making to achieve desired results.
Actively works to transform processes at all levels through inspiration, initiation, adoption and sustainment of and adaptation to change using project management and improvement processes.
Promotes the generation and dissemination of new knowledge and the use of evidence to advance NPD practice, guide clinical practice and improve patient care.
Actively supports, promotes, and demonstrates nursing professional development as a nursing practice specialty through promotion of research, EBP, and QI.
Supports the transitions of nurses and other healthcare team members across learning and practice environments, roles and professional stages.
Other duties as required.
Other information:
Technical Expertise
Experience in project management with interdisciplinary team is required.
Experience in data analysis and presentations is required.
Experience working with all levels within an organization is required.
Experience in healthcare is preferred.
Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
Education and Experience
Education: BSN required. Master's degree in nursing or related field required.
Certification: Registered Nurse licensure is required; BLS certification is required; PALS certification may be required by area of service. Professional nursing certification required.
Years of relevant experience: Minimum 4 years required.
Years of experience supervising: None.
Full Time
FTE: 1.000000
Status: Onsite
$43k-65k yearly est. 3d ago
TechOps Analyst - Hybrid IT Support & Automation
Persona 4.3
San Francisco, CA jobs
A leading technology company in San Francisco is seeking a TechOps Analyst who will provide essential support for IT operations. The ideal candidate should have 4-6+ years of experience and a strong passion for technology and problem-solving. They will assist employees with technical issues, manage onboarding processes, and contribute to improving internal efficiencies. This role offers a hybrid work model, with benefits including medical and wellness offerings.
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$42k-87k yearly est. 1d ago
Maternity Care Authorization Specialist (Hybrid Potential)
Christian Healthcare Ministries 4.1
Barberton, OH jobs
This role plays a key part in ensuring maternity care bills are processed accurately and members receive timely support during an important season of life. The specialist serves as a detail-oriented professional who upholds CHM's commitment to excellence, compassion, and integrity.
WHAT WE OFFER
Compensation based on experience.
Faith and purpose-based career opportunity!
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Lunch is provided DAILY.
Professional Development
Paid Training
ESSENTIAL JOB FUNCTIONS
Compile, verify, and organize information according to priorities to prepare data for entry
Check for duplicate records before processing
Accurately enter medical billing information into the company's software system
Research and correct documents submitted with incomplete or inaccurate details
Verify member information such as enrollment date, participation level, coverage status, and date of service before processing medical bills
Review data for accuracy and completeness
Uphold the values and culture of the organization
Follow company policies, procedures, and guidelines
Verify eligibility in accordance with established policies and definitions
Identify and escalate concerns to leadership as appropriate
Maintain daily productivity standards
Demonstrate eagerness and initiative to learn and take on a variety of tasks
Support the overall mission and culture of the organization
Perform other duties as assigned by management
SKILLS & COMPETENCIES
Core strengths like problem-solving, attention to detail, adaptability, collaboration, and time management.
Soft skills such as empathy (especially important in maternity care), professionalism, and being able to handle sensitive information with care.
EXPERIENCE REQUIREMENTS
Required: High school diploma or passage of a high school equivalency exam
Medical background preferred but not required.
Capacity to maintain confidentiality.
Ability to recognize, research and maintain accuracy.
Excellent communication skills both written and verbal.
Able to operate a PC, including working with information systems/applications.
Previous experience with Microsoft Office programs (I.e., Outlook, Word, Excel & Access)
Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)
About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.
$31k-35k yearly est. 1d ago
Therapeutic Behavioral Service Specialist - Residential
Bellefaire JCB 3.2
Newburgh Heights, OH jobs
Benefits and Salary: The salary is $40,000 per year At Bellefaire, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets. Our offerings include:
Our offerings include:
Comprehensive health and Rx plans, including a zero-cost option.
Wellness program including free preventative care
Generous paid time off and holidays
100% paid parental leave for childbirth, adoption, and foster care
50% tuition reduction at Case Western Reserve University for the MNO and MSW programs
Defined benefit pension plan
403(b) retirement plan
Pet insurance
Employer paid life insurance and long-term disability
Employee Assistance Program
Support for continuing education and credential renewal
Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness
Flexible Spending Account for Health and Dependent Care
Qualifications:
A Bachelor's or Master's degree in social work, psychology, nursing, or related human services field.
LSW licensure preferred.
Experience working with children, adolescents, and their families.
Sensitivity in relating to persons of varying backgrounds and demonstrate ability to work with diverse groups of people possessing various strengths, aptitudes, and abilities.
Must have and maintain a valid driver's license and driving record that meets the underwriting criteria of the Agency's insurance company.
Agency Summary:
Bellefaire JCB is among the nation's largest, most experienced child service agencies providing a variety of mental health, substance abuse, education, and prevention services. Bellefaire JCB helps more than 43,000 youth and their families yearly achieve resiliency, dignity and self-sufficiency through its more than 25 programs.
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Position Summary:
The Therapeutic Behavioral Service (TBS) Specialist, under the administrative/clinical supervision of the Clinical Director of Clinical Services, provides Therapeutic Behavioral Services to clients, their families, and/or significant others as needed. He or she works with clients in residential and community settings, and works to provide support - including education and consultation - for parents and/or caregivers, case coordination, and symptom management and monitoring. The TBS Specialist is expected to meet the program's productivity target for billable service each week. Services take place in the office, the home, and the community.
Responsibilities Include:
Accept assignment of cases from the supervisor to provide Therapeutic Behavioral Services for clients, their families, and/or significant others as needed
Accept case assignments - stepping down from a higher level of care - from the clinical supervisor and jointly develop tasks and interventions that implement treatment goals.
Provide services to each client in accordance with medical necessity and as outlined in the client's treatment plan.
Recognize the significance of the parent and/or caregiver in the client's life and demonstrate the skills to engage the client, primary family, and other supportive adults in the treatment planning process.
Contribute to the development and maintenance of the clinical record through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards.
Bellefaire JCB is an equal opportunity employer, and hires its employees without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability or any other status protected by federal, state or local law.
Bellefaire JCB is a partner agency of the Wingspan Care Group, a non-profit administrative service organization providing a united, community-based network of services so member agencies can focus on mission-related goals and operate in a more cost-effective and efficient manner.
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$40k yearly 4d ago
Billing Specialist
Spooner Medical Administrators, Inc. 2.7
Westlake, OH jobs
Spooner Medical Administrators, Incorporated (SMAI) is a family owned and operated company that offers rewarding career opportunities for motivated individuals who are passionate about excellence and growth. Since 1997, SMAI's proactive philosophy and best practices have set the standard in workers' compensation by continuously improving the delivery of case management, utilization review and billing services to help facilitate a successful return to work for the injured worker.
The Billing Specialist is primarily responsible for reviewing, auditing and data entry of bills submitted by medical providers for compliance with proper billing practices.
Essential Functions
Review bills to determine if the information needed to process the bill has been received and contact the medical provider for any missing information.
Perform fee bill audits according to established procedures and guidelines.
Data enter fee fills accurately for electronic transmission.
Adhere to established billing performance requirements.
Review electronic response to transmitted bills and make modifications accordingly.
Respond to telephone inquiries from customers regarding bill payment status.
Participate in continuous improvement activities and other duties as assigned.
Supervision Received
Reports to the Billing Supervisor
Experience and Education Required
Medical billing certification or at least 2 years of experience working in the medical billing field
Data entry experience
Additional Skills Needed
Effective written and verbal communication
Detail oriented
Strong organizational ability
Basic computer literacy skills
Working Environment
The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of the job. While performing the duties of this job, the employee typically works in a normal office environment. The noise level in the work environment is usually quiet.
$28k-33k yearly est. 2d ago
Scheduling Specialist Remote after training
Radiology Partners 4.3
Chesterfield, MO jobs
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working 9:00AM - 5:30PM CST Mon-Fri, Rotating Saturday 7am-1pm CST.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and team members
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only
(10%) Insurance Activities
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned
$33k-39k yearly est. 2d ago
988 Crisis Call Specialist
Western Montana Mental Health Center 3.5
Missoula, MT jobs
988 Crisis Call Specialist
Looking for a career that makes a difference in the lives of others, offering hope, meaningful life choices, and better outcomes?
Who we are
Since 1971 Western Montana Mental Health Center (WMMHC) has been the center of community partnership in the 15 counties we serve across western Montana. We have committed to providing whole-person, person-centered care by ensuring an approach to health care that emphasizes recovery, wellness, trauma-informed care, and physical-behavioral health integration. We know the work we do is important and makes a significant impact in the lives of our clients and in our communities.
Working at WMMHC also gives you the opportunity to work under the Big Sky, giving you the adventure of a life time while serving your community and changing lives. We offer a work life balance so you still have time to discover all the natural beauty and recreational dreams that Montana has to offer while still engaging in a career path that is challenging and fulfilling.
If you want to join our team where community is at the heart of what we do, then you've come to the right place!
Job Summary:
Do you like to talk on the phone? Are you the person your family and friends turn to when they need support? Can you remain calm in stressful situations and empathize without judgement? If you can answer yes to these questions, the National Suicide Prevention Lifeline team needs your help!
With training in the following tasks, you will be able to serve your community members.
Triage incoming Lifeline calls and obtain caller information.
Conduct assessments and dispatch appropriate interventions when needed.
Deescalate callers in crisis over the phone.
Develop appropriate and realistic safety plans and complete appropriate follow up tasks.
Knowledge and familiarity with community resources
Complete documentation in an accurate and thorough manner.
Location: Remote* only after training and available to come into office when needed.
We are seeking a candidate who is able and willing to work varied shifts including evenings, weekends, holidays, and overnights.
Overnights shifts offer a pay differential. *Remote work is available after completion of training.
Qualifications
High School diploma or equivalent
Ability to pass background check
Provide proof of auto liability insurance coverage per Western's policies
Montana Driver's License with a good driving record
1-year related work experience in human services, preferred
Benefits:
We know that whole-person care is not just important for our clients, but recognize it's just as important for our employees. WMMHC has worked hard to provide a benefits package that encompasses that same concept. Our comprehensive benefits package focuses on the health, security, and growth of our employees. Benefit offerings will vary based upon full time, part time, or variable status.
Health Insurance - 3 options to choose from starting as low as $5 per pay period
Employer paid benefits: Employee Assistance Program, Life insurance for employees and dependents, and long term disability
Voluntary options available: dental & vision insurance, short term disability, additional life insurance and dependent care flexible spending account
Health savings account (HAS) with match or medical flexible spending account (FSA)
403(B) Retirement enrollment offered right away with an employer match offered after one year
Generous paid time off to take care of yourself and do the things you love
Accrued PTO starts immediately
Extended sick leave
9 paid holidays and 8 floating holidays
Loan forgiveness programs through PSLF or NHSC
Bilingual Sales & Enrollment Client Specialist - Remote (Spanish)
Thriveworks, clinician-founded and led, is a leading mental health provider of therapy and psychiatry. We offer in-person and online care, with 340+ offices and 2,200 clinicians across the US. In 2007, our Founder, AJ Centore, PhD, called 40 fellow clinicians and reached 40 voicemails - quickly learning that the counseling experience was subpar for both clients and clinicians. A year later, in 2008, he launched Thriveworks and set out to make therapy work better for everyone. Thriveworks offers mental health services to individuals of all ages, from adults to teens to children, helping them with their unique individual and relationship challenges.
About the Job
Our Center of Excellence is built on a culture of service excellence. Everyone can benefit from working with a skilled therapist, counselor, or life coach, and we strive to ensure that people all across the country have that very opportunity. The role of Enrollment Specialist at Thriveworks is a sales and full-time remote position, and is responsible for actively managing a pipeline of prospective clients seeking mental health services. The ideal candidate excels in a fast-paced, mission-driven environment, demonstrating exceptional communication, attention to detail, and adaptability. We have a lot of people reaching out for support, and it's our job to help them feel heard, explain what Thriveworks offers, and match them with the right service. You'll walk them through the scheduling process and make sure they feel comfortable, informed, and excited about getting started with their first appointment.
Responsibilities
Manage high-volume inbound and outbound client interactions using platforms such as Salesforce, NICE, and ThriveSupport.
Prospecting new leads, handling inbound calls, and conducting outbound outreach to support referral programs and engage prospective clients.
Handle 50+ calls daily while maintaining a high standard of organization and follow-through.
Meet or exceed key performance indicators (KPIs), including client conversion rates, intake targets, quality assurance (QA) standards, and schedule adherence.
Ensure clients are a strong fit for services by aligning their needs with appropriate offerings
Address and escalate client concerns to other departments and leadership, and follow up as necessary to ensure satisfactory resolution.
Work collaboratively in a fast-paced and ever-changing team environment.
Additional duties requested by Supervisor/Manager.
Compensation:
The base salary starts at $43,118 ($20.73/Hr).
In addition to the base salary, Enrollment Specialists have the opportunity to earn $0 - $30,000+ in commission annually, based on performance and achievement of goals.
Requirements:
Sales/Customer Service and Call Center experience is required, experience in the mental health field is preferred.
Bachelor's degree or a minimum of 2 years of inside sales experience within a digital health or similar sales environment (handling both inbound and outbound leads).
High proficiency in Google Suite (Docs, Sheets, Gmail, etc.) and CRM platforms, particularly Salesforce.
Must be fluent in Spanish
Must have a designated, quiet workspace to maintain client confidentiality and adhere to HIPAA compliance standards.
Excellent verbal and written communication skills, with the ability to engage a diverse range of clientele professionally and empathetically.
Work hours: Monday-Friday, 8:00 AM to 9:30 PM EST; Saturday & Sunday, 8:00 AM to 6:00 PM EST (subject to change).
This is an FT position with benefits, ranging between 32 - 40 hours per week, depending on the business needs.
Shift Bid opportunities are available (every 6 months) based on performance.
Internal candidates must be currently in good standing in their current role.
Benefits:
Competitive compensation + commission opportunities
401(k) with employer match
Medical, Dental, Vision, Life Insurance
Paid time off and holidays
Employee Assistance Program (EAP)
Professional growth and advancement opportunities
This is a remote, sedentary role that requires extended periods of sitting and working on a computer. Frequent typing and use of a standard keyboard and mouse are required.
Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team.
Interested in joining Team Thriveworks? We're thrilled to meet you!
With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:
Our recruiters and other team members will only email you from ************************* or an @thriveworks.com email address.
Our interviews will take place over Google Meet (not Microsoft Teams or Zoom)
We will never ask you to purchase or send us equipment.
If you see a scam related to Thriveworks, please report to ***********************. You can contact ************************** with any questions or concerns.
Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.
By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.
$43.1k yearly Auto-Apply 26d ago
Medical Education Business Specialist
Ohio Health 3.3
Columbus, OH jobs
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
Summary:
The Medical Education Business Specialist represents OhioHealth Graduate Medical Education (GME) when interacting with residents, fellows, internal customers, guests, and vendors. This person should be articulate, forward thinking, be able to anticipate needs, problem solve quickly and accurately. As an integral part of the GME Team, this person will perform a multitude of duties to help the department effectively serve the strategic goals and strengthen the performance of OhioHealth graduate and undergraduate learners.
The Medical Education Business Specialist provides technical and operational expertise promoting system strategies and priorities.
Responsibilities And Duties:
The Medical Education Business Specialist operates independently within the scope of their role. The Business Specialist supports the daily operation of the Medical Education office and its stakeholders.
Duties include but are not limited to:
Fiscal Support: Accurate and timely processing of purchase orders, travel and expense reports, mileage, cash advance for travel for residents, faculty, and staff, working as appropriate with Accounts Payable, Procurement and other fiscal offices, and using enterprise software systems such as Workday. Manage resident housing needs including negotiating rate agreements, working with contract department and processing monthly purchase orders. Process RFE's for Foundation expenses.
Project Support: Lead or assist projects as required including content for website, recruitment and orientation materials; use logic and reasoning to identify alternative solutions, conclusions, or approaches to problems.
Document Management: Organize and retrieve information for training verifications, shadowing, and rotation requests in a timely manner; securely manage confidential information in all forms; follow OhioHealth records retention policies.
Meeting Preparation and Management: Create and manage agendas and meeting invitations; coordinate and order catering; gather / disseminate meeting materials; make audio visual arrangements. Support medical student orientation and rotation meetings.
Service Delivery: Anticipate DME's needs and prepare accordingly; interact with customers, peers and OhioHealth associates; onboard new staff to department, balance autonomy with teamwork, particularly when supporting multiple projects.
Communication Delivery and Management: Review, organize and prioritize Medical Education department email in a timely manner, appropriately greet callers; receive and screen calls; manage and delegate information requests; prepare correspondence using MS Office programs or other software.
Calendar Management: Complex calendar management for Director of Medical Education including scheduling, time management, organization and prioritization of appointments and meetings such as Program Director meeting, GMEC, physician recruiting interviews and hospital administration senior leadership meetings. Manage weekly in-office schedule and conference center room schedules.
Access Control: Request and monitor badge and IS access for medical students, rotating residents, staff, and faculty. Collaborate with Pharmacy to provision temporary DEA accounts as needed.
General Office Support: Answering phones and directing calls as needed, greeting / receiving visitors, ordering supplies, nutrition services products, submitting print shop requests, managing maintenance and repair of work area including copier / printers, office equipment, kitchen / breakroom organization and clean up / call room monitoring, vendor coordination, mail distribution etc.
Minimum Qualifications:
High School or GED (Required)
Additional Job Description:
* Superior organizational skills and attention to detail
* Excellent communication and interpersonal skills (written and verbal); ability to problem solve and exercise diplomacy in handling situations of a sensitive and/or confidential nature
* Proven ability to work collaboratively as a member of a team
* High degree of initiative, independent judgment, decision making and critical thinking
* Adept at prioritizing responsibilities independently and meeting deadlines
* Intermediate level or higher proficiency in Microsoft Office
* Competent in building and maintaining collaborative relationships with a variety of stakeholders
* Ability and willingness to meet strict timelines and thrive in a fast-paced work environment
* Ability to accept and incorporate feedback
* Confidentiality and Discretion
Work Shift:
Day
Scheduled Weekly Hours :
40
Department
Medical Education
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
$43k-79k yearly est. Auto-Apply 3d ago
Culinary & Hospitality Specialist PRN
Ohio's Hospice 3.3
Columbus, OH jobs
Job DescriptionWhat You Should Know About the Culinary and Hospitality Specialist Role:
This is a PRN position located at Ohio's Hospice South Regions IPU's of Dayton, Middletown and Troy
Varied shift hours of day/evening and will do a combination of both culinary (cook) and hospitality (cleaning) duties as well
We provide superior care and superior services to patients at their end of life journey. Only those who have a heart for hospice will succeed
The Culinary and Hospitality Specialist Essential Duties Are:
Prepares and serves food using proper food handling and food safety techniques that tastes good and is served at the proper temperature and in an attractive manner in accordance with established standards. Maintains a clean and safe working environment. Ensures all assigned areas are kept clean and sanitary for the superior care of patients, familities, and staff.
Qualifications:
General education degree (GED) or High school diploma preferred.
Related experience and/or training in preparing and cooking food.
Active ServSafe certification preferred
Computer skills sufficient to properly communicate and document daily tasks.
Benefits & Perks: your health and happiness matters! We offer:
Competitive Pay (we actually mean it!)
Competitive Health, Dental, and Vision Insurance
Short- & Long-Term Disability
Life Insurance
Paid Time Off
Matching Retirement Plans
Tuition Reimbursement
Scrubs provided
Organizational preceptor to assist with orientation and ongoing education
Educational programs geared toward career advancement
Career growth
And much, much, more!
Ohio's Hospice offers opportunity, advancement and a great foundation for growth to energetic people looking to serve our mission. Those who join our team are committed to providing superior care and service so our patients and their families can celebrate life. We provide our staff members with the resources and support to contribute and make a difference in the lives of patients and families every day. Come join a group of people that are wildly passionate about taking care of our patients and each other!
As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at Ohio's Hospice of Dayton.
Ohio's Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Ohio's Hospice is proud to be platinum certified through SAGECare, which provides training and consulting on LGBT aging issues to service providers. Ohio's Hospice welcomes those in the LGBT community to join our team.
$30k-38k yearly est. 2d ago
Medical Central Scheduling Specialist - Remote
Qualderm Partners 3.9
Chicago, IL jobs
Job Description
Candidates must reside within a reasonable driving distance of Lombard, IL.
Hours Scheduled: Mon-Thurs 9:30am-6pm/Fridays 8am-5pm
QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our commitment is to educate, protect, and care for your skin while delivering the highest quality dermatological services. We strive to make skin health accessible to all while fostering a rewarding work environment for both our patients and employees.
Position Summary:
The Remote Central Scheduling Specialist will be responsible for managing and coordinating the scheduling of patient appointments across our various practice locations. This role requires exceptional customer service skills and the ability to handle a high volume of calls while ensuring that each patient feels valued and supported throughout their scheduling experience.
Requirements
High School Diploma required; Associate's Degree preferred.
Minimum of 1 year customer service experience in a healthcare setting preferred.
Strong communication and interpersonal skills.
Ability to manage multiple tasks efficiently in a fast-paced environment.
Proficiency in scheduling software and Microsoft Office applications.
Understanding of HIPAA regulations is a plus.
Benefits
Competitive Pay
Medical, dental, and vision
401(k) - The company match is 100% of the first 3%; and 50% of the next 2%; immediately vested
Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 2 floating days
Company paid life insurance and additional coverage available
Short-term and long-term disability, accident and critical illness, and identity theft protection plans
Employee Assistance Program (EAP)
Employee Discounts
Employee Referral Bonus Program
QualDerm Partners, LLC is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation Range: $17.00 - 19.50 per hour. Final offer will be based on a combination of skills, experience, location, and internal equity.
$17-19.5 hourly 20d ago
Regional Business Specialist, Florida S / AL / MS
Braeburn 4.3
Remote
Reports to: Regional Director
Braeburn is dedicated to delivering solutions for people living with the serious consequences of opioid use disorder. At Braeburn, we challenge the status quo and champion transformation of the management of opioid use disorder (OUD) by partnering with the community to create a world where every person with OUD gets the best possible care and opportunity to reach their full potential. Our shared commitment to innovation on behalf of patients enables us to help people with OUD begin and sustain recovery.
At Braeburn, there are opportunities to contribute to our purpose every day. We value authenticity and strive to amplify all voices. Our culture empowers everyone to be successful and unleashes our full potential.
Position Summary:
The position is responsible for identifying, creating and implementing ideal opportunities within key accounts in the criminal justice and federal systems. Other responsibilities include engaging with customers, identifying educational opportunities, and ensuring access for appropriate patients at Federal Prisons, State Departments of Corrections, local and state jails, VISN and local Veterans Affairs, and DOD.
The Regional Business Specialist will establish high work standards and work in accordance with all company policies and code of conduct.
Specific Duties:
Execute business development strategies and marketing plans effectively to meet or exceed business objectives.
Provide Account Management, strategic planning, and analysis in assigned key accounts.
Review, analyze and interpret market reports to ensure quarterly and annual objectives are met.
Develop and maintain collaborative working relationships with external stakeholders, decision makers and account influencers within assigned accounts.
Accountable for achieving access, contractual, and outcome goals as agreed upon and identified in account generated business plans.
Develop a deep understanding of assigned geography and customers, including delivery of care, major payers and public policy and funding initiatives.
Identify specific opportunities and barriers within emerging customer segments to ensure company success.
Providing information and education to stakeholders (medical professionals, correctional medical/behavioral providers, administrators, drug/treatment court professionals, etc.)
Responsible for developing systems of care that informs their development of successful criminal justice initiatives utilizing injectable Medication for Opioid Use Disorder (MOUD).
Deliver fair, balanced, and compliant clinical presentations.
Assist with development and delivery of field training in support of the strategic business development plan.
Ensure compliant and effective cross-functional leadership and collaboration with all Braeburn partners, to execute on identified customer business plans and to ensure continuity of care and pull-through.
Ensure reinforcement of Braeburn compliance policies and Braeburn Code of Conduct.
Exercise sound judgment and ensure integrity and compliance with company policies in all activities and communications.
Represent Braeburn at local and select national conferences.
Manage all business development expenses and budgets.
May Interact with the following stakeholders:
C-Suite Executive Management Teams
Corrections staff
Judges/Drug court teams
Executive Directors, Program Directors, Clinical Directors, Director of Nursing, and Business Development Directors
Medical Directors, County Behavioral Health Directors
Non-Medicaid State and County government officials
Mental Health and Substance Abuse Coalitions
Large Public Sector Treatment Agencies
Local Mental Health Advocacy groups
Skills:
Strategic Vision, Accountability, Adaptability, Business Acumen, Judgement and Collaboration
Strong interpersonal, written and oral communication, presentation, planning and operational skills
Strategic account planning, negotiation, and contracting skills
Documented collaborative team-oriented skill set and operational values
Strong work ethic, ethical behavior and commitment to excellence in a compliant manner
Understanding of correctional customers (federal, state and privately-run systems), their managed care organizations, pharmacy providers and the continuum of care
Demonstrated passion and empathy for improving Addiction/Mental health patient care
Entrepreneurial attitude and/or experience in a start-up environment
Education/Experience:
Bachelor's degree (BS/BA) required, Advanced Business Degree a plus
10+ years of pharmaceutical experience with at least 5+ years of sales, sales leadership and/or field market access/ reimbursement (FRM / FRS) experience in biotech/ specialty pharmaceutical / device industries
2+ years of pharmaceutical or related experience required in the Corrections / Criminal Justice System, Integrated Health Systems and Hospitals
Proven sales or field market access (FRM / FRS) performance, as evidenced by market performance reports and recognition awards in specialty pharmacy markets
Demonstrated experience with complex customer protocol navigation and contracting specific to integrated health systems, corrections, and other large accounts
Experience within a complex distribution model, including Specialty Pharmacy Network Management and Buy & Bill acquisition, required
In-depth understanding of reimbursement and insurance coverage for physician-administered treatments
Proven product launch experience, leading others in a highly complicated and competitive environment
Experience selling specialty products, in-particular physician administered products such as implantable or injectable medication technologies in a healthcare setting
Ability to work autonomously to find new business opportunities
Willing to travel both regionally & nationally as needed (Up to 70-80%)
Valid driver's license and in good standing
Braeburn is committed to ensuring equal employment opportunity for all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, military/veteran status, age, disability, or any other category/characteristic protected by law (collectively, "Protected Categories"). In fact, we encourage all underrepresented backgrounds to apply for any open job positions with the company.
Braeburn Job Scam Warning
At Braeburn, we prioritize the security of your personal information. Be aware of individuals falsely presenting themselves as Braeburn employees or representatives to gain access to your personal information or money through fictitious job offers.
Braeburn will never ask for financial information or payment during the job application process. This includes but it is not limited to requests for bank account details, social security numbers, credit card numbers, or any form of payment for application fees, equipment, or software. Any claims that you will be reimbursed for such expenses are fraudulent.
We also will not ask you to download third-party applications for communication regarding job opportunities. Be cautious of offers from unofficial email addresses (e.g., Yahoo, Gmail, Hotmail) or those with misspelled variations of official Braeburn email addresses.
To ensure you are communicating about a legitimate job opportunity, check that the job is posted on Braeburn's official career website. If you suspect you have been contacted about a fraudulent position, please contact Braeburn directly through our official channels at *******************.
Braeburn is not liable for losses resulting from job recruiting scams. If you believe you are a victim of fraud, contact the FBI through the Internet Crime Complaint Center at ******************* or your local authorities.
Braeburn does not accept unsolicited assistance from search firms for employment opportunities. Resumes submitted without a valid written search agreement will be considered Braeburn's sole property, and no fee will be paid.
$45k-86k yearly est. Auto-Apply 6d ago
Medical Central Scheduling Specialist - Remote
Qualderm Partners 3.9
Lombard, IL jobs
Job Description
Candidates must reside within a reasonable driving distance of Lombard, IL.
Hours Scheduled: Mon-Thurs 9:30am-6pm/Fridays 8am-5pm
QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our commitment is to educate, protect, and care for your skin while delivering the highest quality dermatological services. We strive to make skin health accessible to all while fostering a rewarding work environment for both our patients and employees.
Position Summary:
The Remote Central Scheduling Specialist will be responsible for managing and coordinating the scheduling of patient appointments across our various practice locations. This role requires exceptional customer service skills and the ability to handle a high volume of calls while ensuring that each patient feels valued and supported throughout their scheduling experience.
Requirements
High School Diploma required; Associate's Degree preferred.
Minimum of 1 year customer service experience in a healthcare setting preferred.
Strong communication and interpersonal skills.
Ability to manage multiple tasks efficiently in a fast-paced environment.
Proficiency in scheduling software and Microsoft Office applications.
Understanding of HIPAA regulations is a plus.
Benefits
Competitive Pay
Medical, dental, and vision
401(k) - The company match is 100% of the first 3%; and 50% of the next 2%; immediately vested
Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 2 floating days
Company paid life insurance and additional coverage available
Short-term and long-term disability, accident and critical illness, and identity theft protection plans
Employee Assistance Program (EAP)
Employee Discounts
Employee Referral Bonus Program
QualDerm Partners, LLC is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation Range: $17.00 - 19.50 per hour. Final offer will be based on a combination of skills, experience, location, and internal equity.
$17-19.5 hourly 4d ago
Medical Education Business Specialist
Ohiohealth 4.3
Columbus, OH jobs
**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
** Summary:**
The Medical Education Business Specialist represents OhioHealth Graduate Medical Education (GME) when interacting with residents, fellows, internal customers, guests, and vendors. This person should be articulate, forward thinking, be able to anticipate needs, problem solve quickly and accurately. As an integral part of the GME Team, this person will perform a multitude of duties to help the department effectively serve the strategic goals and strengthen the performance of OhioHealth graduate and undergraduate learners.
The Medical Education Business Specialist provides technical and operational expertise promoting system strategies and priorities.
**Responsibilities And Duties:**
The Medical Education Business Specialist operates independently within the scope of their role. The Business Specialist supports the daily operation of the Medical Education office and its stakeholders.
Duties include but are not limited to:
Fiscal Support: Accurate and timely processing of purchase orders, travel and expense reports, mileage, cash advance for travel for residents, faculty, and staff, working as appropriate with Accounts Payable, Procurement and other fiscal offices, and using enterprise software systems such as Workday. Manage resident housing needs including negotiating rate agreements, working with contract department and processing monthly purchase orders. Process RFE's for Foundation expenses.
Project Support: Lead or assist projects as required including content for website, recruitment and orientation materials; use logic and reasoning to identify alternative solutions, conclusions, or approaches to problems.
Document Management: Organize and retrieve information for training verifications, shadowing, and rotation requests in a timely manner; securely manage confidential information in all forms; follow OhioHealth records retention policies.
Meeting Preparation and Management: Create and manage agendas and meeting invitations; coordinate and order catering; gather / disseminate meeting materials; make audio visual arrangements. Support medical student orientation and rotation meetings.
Service Delivery: Anticipate DME's needs and prepare accordingly; interact with customers, peers and OhioHealth associates; onboard new staff to department, balance autonomy with teamwork, particularly when supporting multiple projects.
Communication Delivery and Management: Review, organize and prioritize Medical Education department email in a timely manner, appropriately greet callers; receive and screen calls; manage and delegate information requests; prepare correspondence using MS Office programs or other software.
Calendar Management: Complex calendar management for Director of Medical Education including scheduling, time management, organization and prioritization of appointments and meetings such as Program Director meeting, GMEC, physician recruiting interviews and hospital administration senior leadership meetings. Manage weekly in-office schedule and conference center room schedules.
Access Control: Request and monitor badge and IS access for medical students, rotating residents, staff, and faculty. Collaborate with Pharmacy to provision temporary DEA accounts as needed.
General Office Support: Answering phones and directing calls as needed, greeting / receiving visitors, ordering supplies, nutrition services products, submitting print shop requests, managing maintenance and repair of work area including copier / printers, office equipment, kitchen / breakroom organization and clean up / call room monitoring, vendor coordination, mail distribution etc.
**Minimum Qualifications:**
High School or GED (Required)
**Additional Job Description:**
+ Superior organizational skills and attention to detail
+ Excellent communication and interpersonal skills (written and verbal); ability to problem solve and exercise diplomacy in handling situations of a sensitive and/or confidential nature
+ Proven ability to work collaboratively as a member of a team
+ High degree of initiative, independent judgment, decision making and critical thinking
+ Adept at prioritizing responsibilities independently and meeting deadlines
+ Intermediate level or higher proficiency in Microsoft Office
+ Competent in building and maintaining collaborative relationships with a variety of stakeholders
+ Ability and willingness to meet strict timelines and thrive in a fast-paced work environment
+ Ability to accept and incorporate feedback
+ Confidentiality and Discretion
**Work Shift:**
Day
**Scheduled Weekly Hours :**
40
**Department**
Medical Education
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
$43k-57k yearly est. 3d ago
Culinary & Hospitality Specialist PRN
Ohio's Hospice 3.3
Dayton, OH jobs
Job DescriptionWhat You Should Know About the Culinary and Hospitality Specialist Role:
This is a PRN position located at Ohio's Hospice South Regions IPU's of Dayton, Middletown and Troy
Varied shift hours of day/evening and will do a combination of both culinary (cook) and hospitality (cleaning) duties as well
We provide superior care and superior services to patients at their end of life journey. Only those who have a heart for hospice will succeed
The Culinary and Hospitality Specialist Essential Duties Are:
Prepares and serves food using proper food handling and food safety techniques that tastes good and is served at the proper temperature and in an attractive manner in accordance with established standards. Maintains a clean and safe working environment. Ensures all assigned areas are kept clean and sanitary for the superior care of patients, familities, and staff.
Qualifications:
General education degree (GED) or High school diploma preferred.
Related experience and/or training in preparing and cooking food.
Active ServSafe certification preferred
Computer skills sufficient to properly communicate and document daily tasks.
Benefits & Perks: your health and happiness matters! We offer:
Competitive Pay (we actually mean it!)
Competitive Health, Dental, and Vision Insurance
Short- & Long-Term Disability
Life Insurance
Paid Time Off
Matching Retirement Plans
Tuition Reimbursement
Scrubs provided
Organizational preceptor to assist with orientation and ongoing education
Educational programs geared toward career advancement
Career growth
And much, much, more!
Ohio's Hospice offers opportunity, advancement and a great foundation for growth to energetic people looking to serve our mission. Those who join our team are committed to providing superior care and service so our patients and their families can celebrate life. We provide our staff members with the resources and support to contribute and make a difference in the lives of patients and families every day. Come join a group of people that are wildly passionate about taking care of our patients and each other!
As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at Ohio's Hospice of Dayton.
Ohio's Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Ohio's Hospice is proud to be platinum certified through SAGECare, which provides training and consulting on LGBT aging issues to service providers. Ohio's Hospice welcomes those in the LGBT community to join our team.
$29k-37k yearly est. 2d ago
Culinary & Hospitality Specialist PRN
Ohio S Hospice Inc. 3.3
Dayton, OH jobs
What You Should Know About the Culinary and Hospitality Specialist Role:
This is a PRN position located at Ohio's Hospice South Regions IPU's of Dayton, Middletown and Troy
Varied shift hours of day/evening and will do a combination of both culinary (cook) and hospitality (cleaning) duties as well
We provide superior care and superior services to patients at their end of life journey. Only those who have a heart for hospice will succeed
The Culinary and Hospitality Specialist Essential Duties Are:
Prepares and serves food using proper food handling and food safety techniques that tastes good and is served at the proper temperature and in an attractive manner in accordance with established standards. Maintains a clean and safe working environment. Ensures all assigned areas are kept clean and sanitary for the superior care of patients, familities, and staff.
Qualifications:
General education degree (GED) or High school diploma preferred.
Related experience and/or training in preparing and cooking food.
Active ServSafe certification preferred
Computer skills sufficient to properly communicate and document daily tasks.
Benefits & Perks: your health and happiness matters! We offer:
Competitive Pay (we actually mean it!)
Competitive Health, Dental, and Vision Insurance
Short- & Long-Term Disability
Life Insurance
Paid Time Off
Matching Retirement Plans
Tuition Reimbursement
Scrubs provided
Organizational preceptor to assist with orientation and ongoing education
Educational programs geared toward career advancement
Career growth
And much, much, more!
Ohio's Hospice offers opportunity, advancement and a great foundation for growth to energetic people looking to serve our mission. Those who join our team are committed to providing superior care and service so our patients and their families can celebrate life. We provide our staff members with the resources and support to contribute and make a difference in the lives of patients and families every day. Come join a group of people that are wildly passionate about taking care of our patients and each other!
As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at Ohio's Hospice of Dayton.
Ohio's Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Ohio's Hospice is proud to be platinum certified through SAGECare, which provides training and consulting on LGBT aging issues to service providers. Ohio's Hospice welcomes those in the LGBT community to join our team.
What You Should Know About the Hospitality & Cleanliness Specialist Role:
This is a Part Time position, 24 hrs per week, with varied day/evening hours of 7a-3:30p; 10a-6:30p; and 3p-11:30p and an every other weekend/holiday rotation
The position will be for coverage for our Hospice House IPU's across our south region (Dayton/Troy/Middletown)
We provide superior care and superior services to patients at their end of life journey. Only those who have a heart for hospice will succeed
The Hospitality & Cleanliness Specialist Essential Duties Are:
Ensures all assigned areas are kept clean and sanitary for the superior care of staff members at this location
Qualifications:
General education degree (GED) or High school diploma preferred.
At least one year of related experience and/or training.
Computer skills sufficient to properly communicate and document.
Travel may be required during daytime, nighttime or inclement weather.
Valid Driver's License with Safe Driving Record
State Minimum Automobile Insurance Coverage
Benefits & Perks: your health and happiness matters! We offer:
Competitive Pay (we actually mean it!)
Competitive Health, Dental, and Vision Insurance
Short- & Long-Term Disability
Life Insurance
Paid Time Off
Matching Retirement Plans
Tuition Reimbursement
Scrubs provided
Organizational preceptor to assist with orientation and ongoing education
Educational programs geared toward career advancement
Career growth
And much, much, more!
Ohio's Hospice offers opportunity, advancement and a great foundation for growth to energetic people looking to serve our mission. Those who join our team are committed to providing superior care and service so our patients and their families can celebrate life. We provide our staff members with the resources and support to contribute and make a difference in the lives of patients and families every day. Come join a group of people that are wildly passionate about taking care of our patients and each other!
As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at Ohio's Hospice of Dayton.
Ohio's Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Ohio's Hospice is proud to be platinum certified through SAGECare, which provides training and consulting on LGBT aging issues to service providers. Ohio's Hospice welcomes those in the LGBT community to join our team.
$29k-37k yearly est. Auto-Apply 31d ago
Call Center Support Specialist (45844)
Tcn Behavioral Health Services 4.4
Fairborn, OH jobs
This position is responsible for assisting clients, vendors, staff members, or any customer contacting the agency via telephone or secure email. The person must be able to communicate with professionalism and the highest regard for customer service. The person must have basic computer skills and understand the basic use of unified communications hardware/software in a Call Center setting.
Key Responsibilities:
Answer incoming phone calls including but not limited to:
Scheduling
Agency/program related questions
Medication Refills
Crisis triage/988 triage
Appointment details
Medical records requests
General organizational and resource information
Perform several receptionist duties:
Cultivating a professional, pleasant, and efficient conduct when greeting all callers.
Verifies client contact information to a degree of 100% accuracy and updates, as necessary.
Knowledgeable about agency policies and procedures
Responsive and accurate in directing calls to the appropriate department or staff member.
Encourages clients to reschedule immediately when cancelling appointments, verifies if medication refills are needed at time of reschedule.
This work schedule is flexible, based on business needs, and dependent upon times of high call volume. Work hours range from 8am-5pm.
Schedules interpreting services via 3
rd
-party website, as needed.
Manages incoming referrals based on current process and makes outreach within 3-business days; documents all outreach to referrals and follows up with referral sources, as needed.
Answers calls with efficiency
Maintains communication with the caller until the issue is resolved and all questions are answered; Follows one call resolution model.
May be responsible for covering an evening shift and flex overtime.
Reports daily activities and other pertinent information to a degree of 100% accuracy.
Escalates complaints promptly and to the correct agency personnel.
Securing all client information in assigned place before leaving to a degree of 100% accuracy.
Demonstrates pleasant, professional, and efficient conduct in person and on the telephone as evidence by receiving no complaints regarding voice tone, accuracy, kindness, and responsiveness.
Provides support to the clinical staff of the agency as needed.
Develops and maintains positive collaboration with other community resources and referral agencies.
Safety captain for their location.
Maintains agency-required annual training including HIPAA, client rights and grievances, safety training, infection control, crisis training, and others as required by ODMH/ODADAS.
Adheres to all organizational and departmental policies, including compliance with all behavioral and
ethical expectations.
14. Responds to tasks assigned by Support Management Team and Senior Administration promptly and meets all stated deadlines.
15. Assists other support staff in their absence and with overflow of other duties.
16. Has no unexcused absence from assigned meetings and trainings.
17. Have no more than two unexcused absences per quarter.
18. Other clerical tasks and duties as assigned by Support Management Team.
19. Adheres to all organizational and departmental policies, complying with all behavioral and ethical expectations.
20. Completes all agency-required training, including but not limited to client rights and grievances, safety training, infection control, etc.
21. Demonstrates and supports the company core values TCN C.A.R.E.S. “Commitment, Accountability, Respect, Empathy, Service”
Qualifications
Minimum Qualifications:
Education: High School Diploma or Equivalent.
Certification: First Aid/CPR; Crisis De-escalation.
Other: Prefer previous work in Community Behavioral Health/Addiction Treatment
Setting or other Social Service organization; at least one year in customer service or Call Center position; Experience working with multi-line phone and computer system.
Knowledge, Skills, & Abilities:
Knowledge of:
Unified communications hardware and software operation.
Electronic Health Records.
Microsoft Office Suite of products including Teams, Word, Excel, and Outlook.
HIPPA Standards.
Skills:
Capacity to perform duties effectively under potential emotional stress and conflict situations.
Proficiency in utilizing basic computer skills and office equipment for documentation and communication purposes.
Practice of a client-focused approach, demonstrating active listening skills, reading comprehension, critical thinking, and leadership abilities.
Abilities:
Willingness and physical capability to engage in activities essential to meet the fundamental needs of individuals served. This includes occasional assistance in relocating individuals to new living situations, aiding with shopping, and instructing daily living skills, as necessary.
Ability to effectively communicate with clients and the public using empathy and active listening skills. Demonstrate accurate data entry skills. Knowledge retention skills. Ability to think critically and solve problems for positive outcomes.
Lifting to 25 pounds, use of computer keyboard for data entry, sitting for periods of time, bending, stooping, reaching, ability to see, hear, and communicate information clearly.
$24k-28k yearly est. 21d ago
Hospitality & Cleanliness Specialist - FT day/evening shift
Ohio S Hospice Inc. 3.3
Franklin, OH jobs
What You Should Know About the Hospitality & Cleanliness Specialist Role:
This is a Full Time position, 40 hrs per week, with varied day/evening hours of 7a-3:30p; 10a-6:30p; and 3p-11:30p and an every other weekend/holiday rotation
The position will be for coverage for our Middletown Hospice House Inpatient facility, but will float to our Dayton and Troy Hospice House IPU's as needed
We provide superior care and superior services to patients at their end of life journey. Only those who have a heart for hospice will succeed
The Hospitality & Cleanliness Specialist Essential Duties Are:
Ensures all assigned areas are kept clean and sanitary for the superior care of staff members at this location
Qualifications:
General education degree (GED) or High school diploma preferred.
At least one year of related experience and/or training.
Computer skills sufficient to properly communicate and document.
Travel may be required during daytime, nighttime or inclement weather.
Valid Driver's License with Safe Driving Record
State Minimum Automobile Insurance Coverage
Benefits & Perks: your health and happiness matters! We offer:
Competitive Pay (we actually mean it!)
Competitive Health, Dental, and Vision Insurance
Short- & Long-Term Disability
Life Insurance
Paid Time Off
Matching Retirement Plans
Tuition Reimbursement
Scrubs provided
Organizational preceptor to assist with orientation and ongoing education
Educational programs geared toward career advancement
Career growth
And much, much, more!
Ohio's Hospice offers opportunity, advancement and a great foundation for growth to energetic people looking to serve our mission. Those who join our team are committed to providing superior care and service so our patients and their families can celebrate life. We provide our staff members with the resources and support to contribute and make a difference in the lives of patients and families every day. Come join a group of people that are wildly passionate about taking care of our patients and each other!
As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at Ohio's Hospice of Dayton.
Ohio's Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Ohio's Hospice is proud to be platinum certified through SAGECare, which provides training and consulting on LGBT aging issues to service providers. Ohio's Hospice welcomes those in the LGBT community to join our team.