Remote support technician jobs in Little Rock, AR - 326 jobs

Job Title Manufacturing Technology Specialist (Little Rock, AR) Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it is equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers. This position provides an opportunity to transition from other private, public, government or military experience to a 3M career. The Impact You'll Make in this Role As a Manufacturing Specialist you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by: Identifying and evaluating manufacturing process and equipment deficiencies, drive solutions and determine priority and implement a path to execution. Providing guidance, leadership to plant level personnel in best practices for process and equipment operation as well as preventative maintenance. Providing support towards work order planning and capital project justifications. Determine equipment improvement priority levels and best path for resolving including repair or replacement. Using data-based tools and methodologies to support their recommendations and be expected to drive appropriate actions. This position has responsibilities to utilize their expertise and project leadership skills to drive substantial improvements in process performance and equipment uptime. Leading operational excellence at our Little Rock, AR site through conscientious management and decisive actions in environment, health, safety, quality, manufacturing, cost, and employee relations. Leads and supports projects that have high impact on plant performance and yield. Ability to work effectively across multiple sites. Your Skills and Expertise To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications: Bachelor's degree or higher (completed and verified prior to start) from an accredited institution Five (5) years of experience in one or more of the following areas: Engineering or manufacturing technical field in a private, public, government, or military environment Five (5) years' experience in heavy industrial operations including equipment maintenance. Additional qualifications that could help you succeed even further in this role include: Prior experience in mineral processing, manufacturing process & maintenance of heavy equipment Experience with mining operations and related crushing and screening equipment Experience engaging with production and maintenance organizations. Self-starter/self-directed that leads with high energy and passion. Demonstrated experience in project management. Ability to work with cross functional teams and across multiple functions and disciplines. Effective facilitation, communication, and teaching skills. Ability to understand and apply analytical and statistical tools. Experience and certification with Lean Six Sigma/Lean Manufacturing methodologies. Experience in operational excellence, lean implementation, and financial accounting. Experience in Mining or heavy industrial applications Work location: Little Rock, AR Travel: May include up to 15% domestic Relocation: May be authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being 3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only:The expected compensation range for this position is $141,150 - $172,517, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: ******************************************************************* Faith Posting Date Range 11/11/2025 To 12/11/2025 Or until filled All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.Learn more about 3M's creative solutions to the world's problems at ********** or on Instagram, Facebook, and LinkedIn @3M.Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Pay & Benefits Overview: https://**********/3M/en_US/careers-us/working-at-3m/benefits/3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: Competitive pay with bonus opportunities Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance Relocation assistance Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed. Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying. COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Facilities Technical Support Specialist II| Pay Range: $64,060.00 - $78,460.00 "Elevate Your Career: Join Our Dynamic Facilities Team and Master the Art of Audio/Visual Excellence and Technical Innovation!" As our Facilities Technical Support Specialist II, you will: Primarily be responsible for overseeing the technical support of all facilities systems not covered by IT. This includes managing physical security, audio/video systems, environmental and data center operations, and space utilization. You will also handle routine facility service maintenance, support conference and auditorium A/V systems, design and research A/V and CCTV hardware capabilities, and integrate and support facilities software solutions. To be successful as the Facilities Technical Support Specialist II, we're looking for: High School Diploma (or GED) 3 years of experience in technical systems support Ability to perform and coordinate multiple tasks associated with technical system support Ability to coordinate vendor activity Ability to communicate effectively with employees at all levels of the organization as well as contractors who perform maintenance or upgrade work on these systems Ability to work with constantly changing and multiple priorities Ability to work with minimum supervision Ability to apply methods of organization to file and keep reports and time logs Availability for after-hours call-out and on-call Ability to analyze the operation of various systems, determine the cause of problems/malfunctions, and take corrective action as required. Ability to read, analyze and interpret safety rules and regulations, operating and maintenance instructions, and procedure manuals Ability to perform computer tasks and basic system integrations Regular attendance and punctuality Work with different teams across the organization to complete tasks Experience with low voltage systems Preferred: Experience with Audio/Video design and functional utilization Experience with physical security card access and CCTV systems, but not required Experience with office space planning and building systems Position Type, Location, and Expected Hours of Work: This is a full-time, onsite position based in Little Rock, Arkansas. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional extended hours as needed. Travel Requirement: This position requires minimal travel (5-15%). SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at ********** and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool. Full job descriptions will be made available to those selected for an interview.

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here.Job SummaryThe Command Center Analyst Senior (CCAS) monitors the operations of the Enterprise computer and application network environment including hardware and software. The incumbent works closely with other CCAs, System Administrators, Engineers, and/or Developers to ensure proper functioning of all business services, services, applications, and technical services under CCA management to deliver AlwaysOn Availability for the company to provide the necessary services for Members and Providers. The Command Center operates 24x7x365 in designated office locations which includes evenings, weekends, and some holidays and are responsible for the successful completion of all scheduled data processing workload.Requirements EDUCATION Bachelor's degree in related field. In lieu of degree, five (5) years' related experience will be considered. LICENSING/CERTIFICATION Network, Virtualization, Operating Systems and/or but not limited to other related certifications preferred. EXPERIENCE Minimum five (5) years' experience in networking systems, computer repair, or network operations, data-processing, production scheduling software. ESSENTIAL SKILLS & ABILITIES Basics of Server Administration in Windows and Linux Operating Systems Basics of Virtualized Infrastructure Basics of Network Administration including Subnetting Basics of Data Center Infrastructure Ability to build and leverage Technical Diagrams Ability to run and read a packet capture Ability to write low code and/or no code scripts for resolution of monitoring events Ability to use ITIL Framework including Service Design, Incident, Change, Event, and Problem Technical Troubleshooting Skills of Identify and Isolate Management Production Scheduling Software - such as (JCL, CA7, AppWorx) Domain Name System (DNS) Dynamic Host Configuration Protocol (DHCP) Monitoring application administration Systems Documentation Active Directory TCP/IP SAFe, Agile Skills• Cross-Functional Communications • Data Center Infrastructure Management (DCIM) • Decision Making • Monitor Processes, Materials, or Surroundings • Network Administration • Office Softwares • Oral Communications • Organizing • Packet Capturing • Problem Solving • Scripting • Server Admin • Troubleshooting • Virtualized Network Functions (VNF) • Written CommunicationResponsibilities• Adheres to all change enablement related practices and policies including participation in the enterprise's Change Advisory Board (CAB) • Assists in workload preparation, set-up, and performs reruns due to JCL errors, hardware malfunctions, bad input data, and job preparation errors • Completes assigned work on time and/or makes every effort to do so prior to notifying leadership including incidents, requested items, stories, problems, job abends, and any other tickets • Conducts problem management practices include acting as problem record owner facilitating the problem tasks to bring about continual improvement • Configures monitoring tools to ensure we advocate for mean time to detect and resolve in conjunction with application and technical owners • Defines and documents the monitoring service to the enterprise including vendor contacts, budgeting, lifecycle management, integrations, and execution of a roadmap • Embodies and models the attributes of the I&O operating model and acts as the standard bearer for the ideals • Engages with the appropriate vendors outside of I&O including Facilities, Physical Security or any other Telecommunications Provider to ensure that circuits are up and operational • Ensures all records are updated including runbooks, CMDB, and business rules in ServiceNow to ensure we are making programmatic decisions • Ensures availability of all online networks within standard and ensures timely completion of nightly batch processing • Ensures that all security policies, procedures and EDP standards are followed not limited to vulnerability management, change and configuration management, and findings management • Initiates appropriate event, incident, and if necessary, major incident processes to ensure that the company's services are available for member and provider facing operations by advocating for the event • Monitors the operation of the enterprise business services, services, applications, and technical services & communication lines including monitoring the mainframe systems health and performance, as well as managing the AppWorx queues • Participates in the appropriate on-call rotation adhering to the documented expectations • Provides guidance to less experience Command Center AnalystsCertificationsSecurity Requirements This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual. Segregation of Duties Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual. Employment TypeRegular ADA Requirements 2.2 General Office Worker, Semi-Active, Local Travel - someone who normally works in an office setting or remotely, periodically has lifting and carrying requirements up to 40 lbs and routinely travels for work within the metropolitan area by vehicle as essential functions of the job.

":"As a Traveling Field IT Technician, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. Specific duties will include traveling 50% of the time, overnight, to existing and new customer sites to handle onboardings, perform network documentation, toolset deployment and network assessments. You could be installing or maintaining firewalls, switches, access points and phone systems as part your duties. You will also cover various territories and perform maintenance support on a variety of computer equipment, printers and specialized KeyTrak equipment. Other duties will include maintaining an inventory or repair parts and documentation through our service tracking system. ","job_category":"Information Technology","job_state":"AR","job_title":"Traveling Field IT Technician","date":"2026-01-02","zip":"72201","position_type":"Full-Time","salary_max":"60,000. 00","salary_min":"60,000. 00","requirements":"Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI\/DUI\/DWI violations in the last five years~^~Must be able to lift at least 50 pounds on a consistent basis~^~One-year certificate from a college or technical school is preferred~^~Seasoned with Ticketing Systems, Local Exchange, and Email\/Server Migrations~^~Strong sense of Firewall Configurations, Cisco, and Networking~^~Accustomed to Imaging and VMware Virtualization~^~Knowledgeable on Cabling and Telco Circuits~^~Educated on VoIP, VLANs, DNS, BSOD, and GPO's~^~Direct experience with Microsoft 365, GSuite, Active Directory, and Azure AD~^~Ability to travel to project sites on a regular basis. Up to 50% overnight travel~^~Experience updating project and technical documentation~^~Must be able to attend a paid training class in Texas~^~Non-Technical Competencies: Excellent interpersonal skills. Reacts well under pressure. Attention to detail, creating a high degree of quality over quantity. Demonstrates accuracy and thoroughness towards all projects. A great attitude and eye for keen documentation. A deadline-driven mindset with multi-tasking expertise. Ability to use innovation and creativity in problem solving scenarios. Ability to work effectively in a team environment. Ability to independently organize and prioritize wor","training":"You will attend a paid training program in College Station, Texas for 4-weeks. The training is primarily a hands-on familiarization course on the equipment and software at customer sites. You will also learn more about our policies and procedures. ","benefits":"We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account - 401(k) with up to 6% matching - Company vehicle for work purposes - Paid holidays, vacation and sick days Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. ","

Job Description Training/Base pay rate of $17.00 per hour. The Base rate increases by .50 upon completion of training. We have a Guaranteed Hourly Rate of $20.00 per hour upon completion of training through your first 9 months. This allows time to build your bonus and commission skills. If your post-training base rate, plus bonuses and commission don't bring you to the Guaranteed Hourly Rate, we will increase your pay. However, the earning potential is much higher! Schedule: 2 days off during the week; during slower season enjoy a four-on, three-off schedule. Bonus Opportunity: Earn a Trained and Active Bonus of $1,000.00, paid in two installments: $500.00 at 60 days of employment and $500.00 at 6 months. About Us: At Southern Star, we are the driving fulfillment force behind award-winning DISH TV, cutting edge Starlink Satellite Internet and innovative home entertainment and security products. As a Southern Star technician, you will be more than a service provider; you will be a technology ambassador, enhancing the way customers interact with technology. Compensation: Base Pay and Commissions: Start with a competitive hourly rate and earn commissions. Performance Incentives: Boost your earnings with performance bonuses. First-Year Potential: Earn between $50,000 - $60,000 or more in your first year. Experienced Technicians: Earn between $60,000 - $85,000+ annually. Training and Growth: Paid Training: Comprehensive training to ensure your success. Support: Continuous support to help you achieve your career goals. Benefits: Insurance: Comprehensive insurance benefits. Retirement: 401K plans. Paid Time Off: Generous paid time off. Life Insurance: Company paid $25,000 life insurance policy. Company Vehicle: Provided upon completion of training. Device Plan: Monthly stipend for using your own smartphone. Employee Discounts: Exclusive discounts through LifeMart, including home mortgage lender savings. Role Requirements: Technical Skills: Strong technical knowledge and the ability to scale ladders up to 38 ft and navigate crawl spaces. Travel: Willingness to travel up to 20% of the time (lodging and per diem covered by SSI). Communication: Excellent communication and customer service skills. Sales: Successfully upsell products and services to customers while installing DISH systems. Time Management: Effective time management skills. Must have a clear Background, Drug Screen and Motor Vehicle Record Join Us: Become a part of Southern Star and transform the way customers experience home entertainment. Apply today and unlock your potential!

Join Our Team as a Customer Satisfaction Analyst - Drive Insights & Enhance Customer Experience! Are you passionate about understanding customer needs, analyzing feedback, and improving overall satisfaction? We're looking for a Customer Satisfaction Analyst to join our team! In this role, you'll play a key part in evaluating customer experiences, identifying trends, and providing actionable insights to enhance retention and loyalty. Why You'll Love This Role: 💼 Comprehensive Training - Whether you're experienced or new to customer analytics, we provide the tools and support to help you succeed. ⏰ Flexible Work Schedule - Full-time or part-time opportunities with remote flexibility. 📈 Career Growth - Clear advancement paths into customer experience, data analysis, or leadership roles. 💰 Competitive Compensation - Base pay plus performance-based incentives and bonuses. Key Responsibilities: ✅ Analyze customer feedback, surveys, and reviews to assess satisfaction levels and identify trends. ✅ Develop reports and insights to help teams improve customer experience and retention. ✅ Collaborate with customer service, marketing, and product teams to address concerns and enhance customer interactions. ✅ Monitor key satisfaction metrics (CSAT, NPS, customer feedback) and recommend improvements. ✅ Identify pain points in the customer journey and propose data-driven solutions. ✅ Conduct competitive research to benchmark customer satisfaction against industry standards. What We're Looking For: ✔ Strong analytical and problem-solving skills ✔ Excellent communication and ability to translate data into actionable insights ✔ Proficiency in customer feedback tools, surveys, and reporting software (or willingness to learn) ✔ Detail-oriented mindset with a passion for improving customer experience ✔ Experience in data analysis, customer experience, or research is a plus (but not required) Perks & Benefits: ✅ Paid training and continuous mentorship ✅ Health insurance and retirement plan options ✅ Incentive bonuses and performance recognition ✅ Opportunities to grow into leadership and strategic roles 🚀 Ready to Make an Impact? If you're excited to analyze customer insights and help shape a better experience, we'd love to hear from you! 👉 Apply now and join us as a Customer Satisfaction Analyst-where data meets customer success.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

THE OPPORTUNITY Dillard's is seeking a Production Control / Technical Support Analyst to work the night shift at our Data Centers in Central Arkansas. You must be able to work a flexible schedule, which includes weekends, holidays, and after hours. This position's primary focus is assisting users of Dillard's Information Technology services who are experiencing complex procedural or operational problems with IT applications, hardware, or services. It is also responsible for executing, monitoring, and resolving issues with batch processing. THE TEAM Night Shift Operations is responsible for closing the business day and starting the batch processes during the overnight hours, performing systems maintenance, monitoring the performance of the batch processes, and ensuring all company applications are available on time to start the next business day. They are also responsible for providing technical support to all Dillard locations that are still online when the evening shift starts and as those locations come online in the morning. WHAT YOU WILL DO Provide technical software, hardware, and network problem resolution to all IT resource users by performing question/problem diagnosis and guiding users through step-by-step solutions Must be able to function independently Handle phone and email support for moderate system or content issues Identify, resolve, and escalate issues when necessary Clearly communicate technical solutions in a user-friendly, professional manner Record interactions in our service ticket database Identify and document resolution to recurring inquiries Occasionally assist other staff members and monitor open tickets to ensure timely and effective resolution Provide equipment upgrade and maintenance assistance to personnel at all Dillard's operating locations Ensure all batch processes are started and completed in a timely manner THE MUST-HAVES Authorization to work in the United States without sponsorship Education or at least two years of experience working in a help desk or technical support call center environment Excellent problem-solving and decision-making skills Excellent verbal and written communication skills Must possess a customer-friendly attitude with the ability to work in a fast-paced team environment THE "NICE TO HAVES" Previous customer service experience Previous experience in a network operations field Previous IT Operations or production control experience Knowledge of Job Control Language (JCL) and batch scheduling applications (Zeke) No immigration sponsorship (ex. H-1B, TN, STEM OPT) is available for this position

The IT Support Specialist is the first point of contact for employees who need technical help. This role focuses on quick, friendly support for everyday IT issues - user accounts, devices, printers, email, and core applications - so people can stay productive. You handle face-to-face and remote support, triage and resolve SOC and NOC alerts, and know when to escalate. Success in this role looks like clear communication, solid troubleshooting, and a genuine willingness to learn from feedback and from more senior team members. Key Responsibilities Own Level I/II tickets for user account issues (password resets, account unlocks, access changes under guidance). Troubleshoot and resolve user device issues for Windows 11 laptops/desktops, Mac devices, thin clients, and mobile devices. Diagnose and resolve printer, scanner, and peripheral problems, including connectivity and driver issues. Support email and application issues (Outlook, Teams, Office / Microsoft 365, and line-of-business applications). Use remote support tools to assist users; provide clear, non-jargon explanations of what you are doing and why. Handle assigned SOC and NOC alerts by following established SOPs and runbooks; gather logs and escalate clearly when needed. Install and update approved applications and agents on user devices following standard deployment procedures. Keep accurate documentation in the ticketing system, including problem description, steps taken, and resolution. Contribute to knowledge base articles, FAQs, and quick-reference guides for common issues. Collaborate with other team members, ask for help early on complex issues, and share what you learn back with the team. Skills & Experience Required 1-2+ years in a help desk, desktop support, or customer-facing technical role. Hands-on experience supporting Windows 10/11, Microsoft 365, and standard business applications. Comfortable troubleshooting device issues (performance, connectivity, login problems) and basic network/Wi-Fi/VPN issues using simple tools and checklists. Excellent verbal and written communication skills; able to listen carefully, summarize issues, and set expectations with non-technical users and senior management. Strong problem-solving and troubleshooting skills with a structured approach rather than guesswork. Some exposure to scripting (PowerShell or similar) and an interest in automating repetitive tasks over time. Customer-service mindset: calm under pressure, follows through on commitments, and keeps users updated without being prompted. Naturally helpful and team-oriented; open to coaching and comfortable asking questions when unsure. Preferred Some college coursework in Information Technology or a related field, technical training, or equivalent practical experience. Certifications such as CompTIA A+, Network+, or Microsoft fundamentals. Experience with ticketing systems such as ConnectWise or other ITSM platforms. Exposure to telephony/VoIP, video conferencing, and conference room technology. MSP experience supporting organizations with similar size and complexity of IT infrastructure. Work Conditions Full-time role based in Little Rock, AR. Standard business hours with occasional after-hours work as needed for support, maintenance, and on-call rotation. Perks and Benefits at Priority Wire and Cable Competitive salary - Qualifications and experience may lead to a higher salary range. Medical Insurance with premiums paid at 100% for employee AND dependents Dental Insurance 100% paid for Employee Vision Insurance HSA with Employer Contributions Life Insurance Short Term Disability 401(k) Plan Profit Sharing: Typical annual contribution of 15% of total eligible compensation Paid Holidays AND PTO Cancer, Critical Illness and Accident Policies available Additional Information Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines. Previous Wire & Cable experience is a plus. Priority Wire & Cable is interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor, or take over sponsorship, of employment visas. Priority Wire and Cable is an Equal Opportunity Employer to include women, minorities, veterans, persons with disabilities, color, sex, sexual orientation, gender identity, religion, origin, and genetic information.

This is Amrita Sharma with Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Complete Job description: Position:Help Desk Analyst 3 (515721) Location: Little Rock, AR 72201 Duration: 12+ Months Qualifications Skill Microsoft Windows Desktop OS (Windows 7, Window 8, 8.1, 10) Active Directory Administration Desktop \ Laptop \ Tablet Hardware Remote Access (i.e., LogMeIn) Certifications (CompTIA: A+ or Network+) CISCO Switches Windows Server 2008 R2 or later Release Certifications (MS) In Person Only Short Description: The Desktop Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems. Complete Description: Central Office Travel Required - travel expenses reimbursed. Valid Driver's License Current Vehicle Insurance Certificates Local Candidates: In-person interviews in Little Rock Additional Information All your information will be kept confidential according to EEO guidelines. Amrita Sharma Desk Phone: *************** Ext- 735 amrita@)askitc.com

JOB OBJECTIVE: To provide technical support to Little Rock Convention and Visitor's Bureau (LRCVB) end-users for computers and associated hardware and software. This is not a Safety-Sensitive Job for Purposes of the Arkansas Medical Marijuana Amendment. This position is considered Essential Personnel under the LRCVB Inclement Weather policy. For a complete list of essential job functions, please click HERE. These knowledge, skills, and abilities are usually, although not always, acquired through completion of two (2) years of college coursework in Computer Science, Computer Information Systems, or a related field; or graduation from a vocational-technical school with an Associate's Degree in Computer Information Systems, Computer Maintenance, Electronic Technology, or a related area; and one (1) year of experience in the installation, maintenance, and repair of computers or in the installation and maintenance of computer operating systems and software applications, or a related area. Equivalent combinations of education and experience will be considered. ADDITIONAL REQUIREMENT: Must be available to work nights, holidays, and weekends as required. This position may require one or more of the following pre-employment screenings: drug and alcohol screening, or background investigation. DISCLAIMER: This document does not create an employment contract, implied or otherwise. * Online applications only * Applicant's answers to supplemental questions will be used to screen for minimum qualifications electronically. * Please include a complete work history when completing application. Work history may impact initial salary offer amount for the successful candidate. * List of qualified applicants will be considered active for up to six (6) months and may be used to fill future openings with same or similar minimum qualifications. * All communication regarding application status will be sent to candidates via text message/email address listed on account. * You may check your inbox in your Careers/LittleRock account to review all notices sent to the email address associated with your applications. * Applicants may check application status for any position by logging into their account at Careers/LittleRock or contacting Human Resources at ************** if they are having computer difficulties.

KICK for the GOAL OrthoArkansas' core values KINDNESS People are happier after interactions with you because you are kind and pleasant. INTEGRITY Always doing the right thing, especially when no one is looking. CONSCIENTIOUSNESS Strive for excellence in all that you do, paying special attention to the details that make a difference in patient care and teamwork. KNOWLEDGE Be a lifelong learner. Position Overview: The IT Support Specialist at OrthoArkansas serves as the frontline technology support resource across the organization. This role is responsible for resolving common technical issues, providing outstanding customer service, and escalating complex problems appropriately. With a strong focus on kindness, integrity, and conscientiousness, this position helps ensure staff and providers have the tools and support they need to deliver excellent patient care. Key Responsibilities: End-User Support and Troubleshooting Serve as the first point of contact for IT issues via phone, email, in-person, and remote support. Troubleshoot and resolve common problems related to hardware, software, login credentials, printers, and connectivity. Accurately document incidents, resolutions, and follow-ups in the IT ticketing system. Communicate clearly and professionally with end users about issue status and next steps. Technical Support and Escalation Escalate unresolved issues to Tier 2 or other IT team members with complete documentation. Assist with user onboarding and training on basic systems and devices. Support remote desktop environments and mobile device setups under guidance. Follow all security protocols, including HIPAA, to protect patient and company data. Team Collaboration and Professionalism Demonstrate professionalism, patience, and empathy in all user interactions. Support IT team members and contribute to a collaborative and respectful team environment. Assist with additional duties and IT projects as assigned. Additional Responsibilities Perform other related duties as assigned to support IT operations and team initiatives. Qualifications: Education & Experience: High school diploma or equivalent required. 1-2+ years of experience in a Help Desk, Service Desk, or customer-facing technical support role preferred. Experience supporting Windows 10/11 and Microsoft Office applications. Familiarity with Microsoft 365 (Outlook, Teams) and remote support tools. Exposure to Active Directory user account management is a plus. Required Certificates, Licenses, Registrations: None required. Preferred Certificates, Licenses, Registrations: CompTIA A+, Microsoft certifications, or other relevant IT certifications. Skills & Abilities: Strong customer service and interpersonal communication skills. Ability to follow documented processes and quickly learn new systems. Detail-oriented with a strong sense of ownership and accountability. Security-conscious mindset, including awareness of phishing, MFA, and data protection. Comfortable escalating issues and asking questions when needed. Software Skills: Intermediate: Windows 10/11, Microsoft Office Suite, Microsoft 365 (Outlook, Teams), Remote Support Tools Basic: Ticketing systems, Active Directory (preferred) Perks of This Position: Impactful & Rewarding Work - Help keep systems running smoothly so patient care never skips a beat. Attractive Compensation & Comprehensive Benefits - Receive a benefits package including medical, life insurance, 401(k) with employer profit-sharing contributions, paid time off, and paid holidays. Culture of Excellence - Be part of a team that values kindness, integrity, attention to detail, and continuous learning to provide the best in patient care. Professional Growth & Development - Grow foundational IT skills and build toward higher-tier roles with structured mentorship. Collaborative & Supportive Environment - Join a team committed to helping each other learn and succeed in a fast-paced environment. Additional Details: Performance Expectations: Resolve Tier 1 support tickets efficiently, maintain clear documentation, and contribute to a strong support culture. Professional Development: Opportunities for training, certifications, and growth into Tier 2+ roles for high-performing team members. Join OrthoArkansas as an IT Support Specialist (Tier 1) and be the helpful, knowledgeable voice that keeps our technology running-and our people supported-every day.

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page. Closing Date: 02/21/2026 Type of Position: Professional Staff - Project/Program Administration Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): * Health: Medical, Dental and Vision plans available for qualifying staff and family * Holiday, Vacation and Sick Leave * Education discount for staff and dependents (undergraduate only) * Retirement: Up to 10% matched contribution from UAMS * Basic Life Insurance up to $50,000 * Career Training and Educational Opportunities * Merchant Discounts * Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at ***********************. Department: ISS | Sec Supp Srvs Security Operations Department's Website: Summary of Job Duties: Under direct supervision, provides accurate and timely troubleshooting of security system and network cabling components. Perform installations of electronic control systems, which may include door access control, CCTV, intrusion detection, communication, cable management, electronic locks, Wi-Fi locks, network switches, point sensors, signaling devices and associated hardware. Responds to situations where systems have failed and action must be taken to isolate or repair problem equipment, software, or make configuration changes to return systems to full functionality. Qualifications: This position participates in a group 24 hours a day 7 days a week 365 days a year on-call rotation where each member of the group takes call for 1 week at a time. Minimum Qualifications: * Associate Degree in Computer Science or related field of study plus 1 year cabling, low voltage system, carpentry/building maintenance -OR- High School Diploma/GED with 3 years cabling, low voltage system, carpentry/building maintenance. Preferred Qualifications: * Bachelor Degree in Information Technology, Computer Science, or related field. * Customer Service experience preferred. * Arkansas Alarm License, Level 1. Additional Information: Salary Information: Commensurate with education and experience Required Documents to Apply: Resume Optional Documents: Proof of Veteran Status Special Instructions to Applicants: Recruitment Contact Information: Please contact *********************** for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site ***************************************** Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check, Substance Abuse Testing This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: N/A Frequent Physical Activity: Crawling, Crouching, Feeling, Hearing, Kneeling, Reaching, Sitting, Standing, Stooping, Talking, Walking Occasional Physical Activity: N/A Benefits Eligible: Yes

IS ON-SITE IN LITTLE ROCK, AR ** Our client has an immediate need for a PC Technician, located in Little Rock, AR Under general supervision, the candidate will provide second-tier support to end-users for PC, server, mainframe applications and hardware. The candidate will offer support with problems that the first-tier of help desk support is unable to resolve. The candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. The candidate may simulate or recreate user problems to resolve operating difficulties. The candidate will recommend systems modifications to reduce user problems. The candidate will maintain currency and high level of technical skill in field of expertise. The candidate will escalate more complex problems to Senior Level. Support responsibilities include software installation, and configurations. The Help Desk Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. Skills Windows 10, Windows 7, Hardware, Desktop, Active directory, Imaging, Troubleshooting Top Skills Details Windows 10,Windows 7,Hardware,Desktop,Active directory,Imaging,Troubleshooting Additional Skills & Qualifications Required Skills: Active Secret Clearance Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) Experience supporting Windows 7, Windows 10, and MS Office 2013. Experience using Remedy or a similar ticketing system. Strong analytical and follow through skills. Strong verbal and written communications skills. Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments. Ability to work well independently on defined tasks. Ability to work well as part of a team. Desired Skills: Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits) Prior USACE/ACE-IT experience Experience working in a DoD environment Experience supporting Office 365 Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Little Rock, AR. Pay and Benefits The pay range for this position is $25.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Little Rock,AR. Application Deadline This position is anticipated to close on Jan 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Overview Help Accepting applications Open & closing dates 12/22/2025 to 12/21/2026 Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14 Locations Few vacancies in the following locations: Eielson AFB, AK Elmendorf AFB, AK Little Rock AFB, AR Davis Monthan AFB, AZ Show morefewer locations (65) Luke AFB, AZ Beale AFB, CA Edwards AFB, CA Los Angeles, CA March AFB, CA Travis AFB, CA Vandenberg AFB, CA Cheyenne Mountain AFB, CO Colorado Springs, CO Peterson AFB, CO Dover AFB, DE Cape Canaveral, FL Cape Canaveral AFS, FL Eglin AFB, FL Homestead AFB, FL Hurlburt Field, FL Patrick AFB, FL Tyndall AFB, FL Dobbins AFB, GA Moody AFB, GA Robins AFB, GA Camp H.M. Smith Marine Corp Base, HI Hickam AFB, HI Mountain Home AFB, ID Scott AFB, IL Barksdale AFB, LA Hanscom AFB, MA Andrews AFB, MD Linthicum Heights, MD Selfridge ANG Base, MI Whiteman AFB, MO Columbus AFB, MS Minot AFB, ND Offutt AFB, NE New Boston, NH McGuire AFB, NJ Cannon AFB, NM Kirtland AFB, NM Nellis AFB, NV Niagara Falls, NY Wright-Patterson AFB, OH Youngstown, OH Youngstown, OH Norman, OK Tinker AFB, OK Charleston, SC Shaw AFB, SC Arnold AFB, TN Dyess AFB, TX Fort Sam Houston, TX Goodfellow AFB, TX Kelly AFB, TX Lackland AFB, TX Laughlin AFB, TX Randolph AFB, TX Hill AFB, UT Alexandria, VA Arlington, VA Dahlgren, VA Fort Eustis, VA Langley AFB, VA Pentagon, Arlington, VA Fairchild AFB, WA McChord AFB, WA Warren AFB, WY Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No Announcement number AFPCDHA-12857027-GS2210 Control number 852981200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This public notice is to gather applications that may or may not result in a referral or selection. Duties Help * Duties and responsibilities vary and may increase according to grade level * Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program. * Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes. * Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP). * Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings. * Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data. Requirements Help Conditions of employment * Please read this Public Notice in its entirety prior to submitting your application for consideration. * U.S. Citizenship is required * Males must be registered for Selective Service, see *********** * Total salary varies depending on location of position * If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: ***************************************** * Recruitment incentives may be authorized * Position may be subject to random drug testing * Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays * Shift work and emergency overtime may be required * Employee must maintain current certifications * A security clearance may be required * Disclosure of Political Appointments * Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A). BASIC REQUIREMENTS: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below. For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used. For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements. For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance. Click on the following link to view occupational requirements for this position: ************************************************************************************************************************************************************************************ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): 1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities. 2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications. 3. Knowledge of system requirements and techniques for planning current and future system architecture requirements. 4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information For Direct Hire (DHA) Positions: This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application. Interagency Career Transition Assistance Program (ICTAP): For information on

Under the general direction of IT Service Support Regional Manager, the ITSS Senior Field Support Analyst (FSA) provides customer service to an assigned end user base. This role is responsible for the maintenance and administration of computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. The ITSS Senior Field Support Analyst is the face of IT and will act as a liaison between IT and the end user for Level 2 IT related needs. This position will also be called on to serve in an elevated capacity by participating in one or more Centers of Excellence. Key Responsibilities: * Able to travel ~50% between US (Arkansas, Oklahoma, etc.) * Serves as the IT liaison to regional business unit end users * Provide desk side and remote technical assistance to end users during regular business hours and in support of special business projects and initiatives * Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations * Work on assignments that are complex in nature and require judgment, initiative and specialized knowledge to identify, resolve and recommend solutions to problems * Escalate non-resolvable issues to higher-level teams in a timely manner * Provide support and assistance for Business Unit process systems as required * Create, monitor and enforce policies and procedures * Create, distribute and update knowledge base solutions * Evaluate, design and implement new systems that increase productivity or enhance overall business operations * Integrate technical knowledge and business understanding to resolve problems for customers * Resolve single and cross technology incidents independently * Work with team members to resolve unusually complex or cross technology incidents * Provide technical consulting during implementations and upgrades to production systems * Build and maintain strong relationship up to senior management level within their Business Units in assigned regions * Assist in the management of asset inventory, hardware lease agreements, service contracts, and vendor support agreements * Establishes and maintains positive and effective work relationships with co-workers, leaders, and customers * Lead Customer Expectation management as part of escalation process * Work on cross-team or large programs/projects and provide direct support to major/complex and strategic initiatives and programs * Travel to other business sites to provide additional support or to attend training sessions * Adheres to departmental standards and ensures appropriate use of information systems * Perform reporting and administrative functions as required Knowledge, Skills, Abilities and Competencies: * Graduate degree in Computer Science, Engineering or related discipline with an IT focus * Certifications: A+ Certification and HDI certification (both HDI Support Center Analyst HDI Desktop Advanced Support Technician) required, MCSA Certification preferred * 4+ years of End User services experience with large teams to support * Ability to conduct research into application development issues and products * Strong analytical skills, including troubleshooting and integration of IT services * Knowledge of existing and emerging hardware and software technologies and IT architectures * Strong problem solving, decision making, sound judgment, assertiveness in developing efficient and effective solutions to diverse and complex business problems * Ability to communicate openly and effectively with senior management, Business Units management, with other IT managers, with staff, and with many diverse constituencies * Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance with service level commitments * Ability to manage multi-cultural and multi-located teams * High willingness to drive transformation and service improvement * Strong customer / end-user / client service orientation * Strong relationship building and interpersonal skills * Work experience in a related industry setting is a plus * Work experience at an IT service provider is a plus (managerial and/or delivery level) #GFLTalent We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************