Lead IT Help Desk Specialist
Remote support technician job in Carlsbad, CA
The Lead IT Help Desk Specialist will support our desktop/phone systems for 200+ person office in Carlsbad, remote office support, and server/network equipment. Additionally, you will partner closely with our Human Resources team to ensure IT equipment is prepared for new hires prior to start dates and facilitate IT training and set up on the employee's first day when required.
Reporting to Director of Information Technology, you will offer exceptional customer service while handling phones and email requests from internal users and will serve as a lead point-of-contact for escalation of help desk related issues.
Essential Job Functions and Duties:
Answer, respond to and document technical assistance requests for internal users through Jira
Delegate and escalate technical issues to the appropriate and/or available IT support specialist
Lead team in resolving IT issues and Jira tickets with extreme efficiency and customer satisfaction
Provide high quality support through courteous, prompt, and accurate communication
Troubleshoot and resolve Windows and Apple hardware and software issues
Troubleshoot LAN connectivity issues
Setup and deploy computer equipment for new employees including VOIP telephones
Troubleshoot printer and copier issues
Active Directory troubleshooting
Troubleshoot iPhone/Android mobile devices
Maintain documentation and records of technical requests and flag discrepancies or inconsistencies to supervisor
Work with remote users and offices to assist with computer issues
Provide support for general network connectivity with users; work with network connectivity vendors to troubleshoot local issues as required
Support conference room setups when requested
Proactively identify opportunities to improve remote user support processes
Assist with department projects and implementation of new processes
Ability to lift up to 70lbs
Other duties may be assigned
Position Requirements:
You have direct experience in an IT Help Desk or Support role
You have working knowledge of Windows and Apple desktop/laptop hardware, operating systems, and popular software packages (Microsoft Office 365, Adobe Creative Suite, etc.)
You have proven success troubleshooting and supporting LAN issues
You can identify problems and resolve them quickly
You are a multitasker and possess strong prioritization skills when managing multiple things at once
You are detailed oriented, well organized, and able to thrive in a face-paced environment
You perform well under pressure, while maintaining accuracy and professional demeanor
You have strong written and verbal communication skills; you are personable and an effective communicator with people at all levels
You enjoy working in a collaborative environment as well as individually
You are self-motivated; inquisitive, proactive & display strong initiative (learns/ask questions, applies, grows)
Preferred Education, Experience, and Skills:
You have previous working experience with VOIP phones/Technology, specifically hosted VOIP
You are experienced in supporting Audio/Visual set up in conference rooms
You have working knowledge of Microsoft Intune
WHO WE ARE
Build the Business. Build the Brand.
At Havas Edge we influence people to act by combining multi-channel marketing and commerce plus the creative and technology that powers them. Our work results in profitable growth and lasting relationships between customers and our client's brands.
Havas Edge is an award-winning international performance marketing agency with a proven track record of helping clients succeed. We're an integrated agency that embraces every media channel, a creative powerhouse that loves data and analytics, and a passionate partner committed to giving clients more for less. With expertise across all digital, broadcast and media domains, we help our clients build their businesses and brands - in that order.
Havas Edge is also part of the Edge Performance Network, a full-service, global performance marketing network. The Edge Performance Network offers clients expertise in all aspects of performance marketing, from analytics to strategy, creative and production, media planning and buying across all channels, as well as the industry's best attribution and modeling capabilities.
We are a full-service, direct response agency, headquartered in Carlsbad, CA with offices and affiliated offices in Boston, MA; Dallas, TX; London, UK; Los Angeles, CA; and Paris, FR.
Desktop Support Technician
Remote support technician job in Irvine, CA
Title: Healthcare Technology Support Analyst
Duration: 3-6-month contract to hire
Pay Rate: $30/hr- $40/hr W2
Required Qualifications:
Ability to establish and maintain effective working relationships across the Health System by demonstrating exemplary customer service skills.
Ability to work flexible hours, including nights and weekends
Working knowledge of wireless network configurations and limitations related to a clinical environment
Strong interpersonal communication skills to effectively interface with internal and/or external customers
Understanding of Networking Terminology such as DNS, DHCP, WINS
Thorough understanding of Microsoft Active Directory and Group Policies
Prior experience supporting and configuring BioMedical devices interfacing to EMR's such as Epic, Allscripts or Cerner
Ability to independently problem solve End-user Computing issues
Prior experience supporting clinical end users in a rapidly changing environment
Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
Comfortable with support in Clinical areas such as Operating Rooms, Emergency Department and ICU
4+ years desktop support experience in a networked business environment
Extensive experience with Windows
Experience with Device Integration middleware such as Capsule, DeviceConX and Cerner
General knowledge of Phone devices and support of communications applications such as Voalte
Experience using Microsoft Office Applications
Preferred Qualifications:
Experience working with Epic EMR and its various modules
Prior experience supporting end users in the Clinical environment
Prior experience supporting Biomedical Device Integration
Desktop Support Engineer
Remote support technician job in Palm Springs, CA
Job Title : Desktop Support Engineer
Duration : Fulltime
Responsibilities
“Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
OEM Vendor co-ordination for faulty or new hardware requirements
“IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application
“Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues
In Scope:
Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor)
Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support
Co-ordination with OEM on Hardware/Software issues
Ticket information documentation using ITSM tool.
Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
Deployment and configuration of new hire equipment (Manually and/or using automated Tools)
Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools
Hardware and software provisioning (check-in and check-out)
Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
Articulate technical solutions to non-technical users in simple and easy to understand terms
Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another)
Uplift and reimage of leaver equipment and update of asset management system/CMDB.
Update of asset management system/CMDB according to Joiner Mover Leaver Process
IT Support Specialist
Remote support technician job in Irvine, CA
We are seeking an IT Support Specialist to deliver daily end-user support, manage company devices, and maintain essential IT systems.
Responsibilities
End-User Support
Provide onsite/remote helpdesk support for all employees.
Set up user accounts, email, MFA, and application access.
Install and configure laptops, software, and company-approved tools.
Troubleshoot issues related to Windows/mac OS, network connectivity, Microsoft 365, and hardware.
Support Teams, Outlook, OneDrive, SharePoint, and other productivity apps.
Systems & Device Management
Manage laptops and mobile devices via Apple Business Manager, Meraki, JAMF, and MDM platforms.
Use RMM tools (Endpoint Central, Dell Connect, Cisco Meraki, ManageEngine) for patching and monitoring.
Support VOIP: RingCentral, DialPad, PureIP.
Platforms & Security
Support OpenText, DocuSign, and Fanxipan Dataroom.
Assist with CrowdStrike, VPNs (CheckPoint, OVPN/Fido2, Cisco Secured Connect).
Handle SSL certificate requests (Bluebit/GlobalSign).
Support Jira, Confluence, Stripe.
Physical Security
Assist with surveillance systems, access control badges, and office alarms.
Qualifications
4+ years of IT support experience.
Strong troubleshooting of hardware/software and Microsoft 365.
Experience with MDM, RMM, VPN, security, and VOIP tools.
Strong communication and customer-focused service mindset.
Bonus: Fluency in Vietnamese to support Vietnamese-speaking end users.
Help Desk Technician II
Remote support technician job in Irvine, CA
Level 2 Helpdesk Technician
Contract to Hire, location- Irvine.
We are seeking a professional and customer-focused Level 2 Helpdesk Technician to provide advanced technical support for end users. This role involves troubleshooting software, hardware, and network issues, ensuring timely resolution through excellent communication and technical expertise.
Key Responsibilities:
Respond to user requests and incidents via ticketing system, phone, and email.
Provide in-depth technical support for Microsoft Windows 10/11, Microsoft Office, and various business applications.
Troubleshoot issues related to network connectivity, including printing, device configuration, and basic network communication (e.g., pinging servers or devices).
Support and troubleshoot Microsoft Teams and Office 365 applications.
Utilize Active Directory for password resets, account management, and user permissions.
Maintain a professional, courteous, and solution-oriented attitude while supporting end users.
Accurately document issues, actions, and resolutions within the ticketing system.
Qualifications & Experience:
Previous Helpdesk or Technical Support experience required.
Strong troubleshooting skills across hardware, software, and application environments.
Working knowledge of Windows 10/11, Office 365, Active Directory, and Microsoft Teams.
Understanding of basic networking concepts, including connectivity troubleshooting and print configuration.
Excellent customer service, written, and verbal communication skills.
Professional demeanor - friendly, reliable, and adaptable, with a positive "can-do” attitude.
Preferred Attributes:
Outgoing and approachable personality.
Ability to multitask and prioritize effectively in a fast-paced environment.
Commitment to providing an exceptional end-user experience.
Support Desk Analyst
Remote support technician job in Carlsbad, CA
COMPETENCIES (Knowledge, Skills & Abilities)
Exceptional Customer Service, soft skills
Proficient in Microsoft Windows desktop OS and the Microsoft Office Suite
Working knowledge of Mac/OS X and iOS
Working knowledge of Active Directory and Microsoft Windows domain environments
Able to install, setup, configure, troubleshoot, and optimize basic to moderately complex systems & components
Experience with Microsoft Office 365 user administration
Able to recognize and analyze system issues on a working level and identify resolutions or required escalations
Basic knowledge of ERP technologies and platforms - SAP optional but preferred
Able to recognize, understand, and troubleshoot system performance warnings, alerts and errors.
Basic understanding of requirements and techniques for integrating disparate systems or technologies.
Able to work independently and prioritize multiple tasks to support business critical processes and service level agreement requirements in a fast-paced environment
Basic understanding of 3rd party application support and troubleshooting.
Strong logic, problem-solving, along with specific attention to detail
Experience with multifunction printers, scanners
Minimum basic working knowledge of network concepts; DNS, DHCP, IP, MAC addresses.
EDUCATION AND EXPERIENCE
Minimum 2 years of IT Support Desk experience
Relevant IT Certifications, such as A+, Microsoft, and customer service training optional but preferred
This position is on-site 5 days in our Carlsbad, CA office
Information Technology Application Support
Remote support technician job in Brea, CA
Job Title: IT / Application Support
Duration: 6-12 months (with potential to extend or become long-term)
Type: Contract / Temporary
Work Environment: Office-based, supporting engineering and technical teams
Brighton Solutions is seeking an IT / Application Support professional to join our team on a contract basis in Brea, California. This onsite role supports a busy engineering services office with day-to-day technical needs ranging from computer support and printer management to application troubleshooting and user assistance.
Key Responsibilities:
Provide technical support for desktop and laptop computers, printers, and other office hardware
Support users with software and application issues
Assist with onboarding/offboarding of employees from an IT perspective
Maintain and manage IT inventory and documentation
Respond to support requests in a timely and professional manner
Benefits Offered:
Brighton Solutions offers competitive benefits for contract employees, including medical, dental, 401(k), and paid time off.
If you're a hands-on problem solver who enjoys supporting teams in a dynamic office environment, we'd love to hear from you.
Help Desk Specialist
Remote support technician job in Escondido, CA
About Us
IT TechPros is a Managed Service Provider built on the belief that IT should be simple, reliable, and genuinely helpful. We know IT can be overwhelming, so we partner with businesses to remove the frustration and deliver a premium support experience.
The result? Your team stays happy and stress-free, and your technology works seamlessly for the people who depend on it.
Role Overview
We're seeking a Help Desk Technician to provide fast, reliable IT support to our clients. You'll manage the support queue, respond to calls and emails, and resolve tickets efficiently. As the primary point of contact for clients needing assistance, you'll deliver first-line technical support, ensuring their computers, laptops, peripherals, and basic network connections run smoothly.
Key Responsibilities:
Respond to service requests (email, phone, remote tools, or on-site) for desktops, laptops, printers, scanners, and other peripherals.
Troubleshoot hardware, software, and operating‑system issues (Windows, Office/Microsoft 365, standard productivity software) and resolve or escalate as needed.
Set up and configure new user workstations; perform user onboarding/offboarding (account setup, permissions, required software).
Maintain accurate, up-to-date documentation of support tickets, solutions, and user environments.
Communicate clearly with clients - breaking down technical concepts, offering user guidance and support.
Interpersonal Skills
Strong written and verbal communication skills
Detail-oriented with the ability to prioritize tasks efficiently
Reliable, accountable, and respectful to both team and clients
Exceptional customer service and client-facing demeanor
Demonstrates professionalism in communication, punctuality, and overall conduct while representing IT TechPros to clients.
What We Offer
Health and dental benefits to keep you and your family covered
Generous vacation time that increases with your tenure, allowing you to unplug and recharge
Competitive pay based on experience, plus a performance-based year-end bonus
Company laptop and phone stipend to stay equipped and connected
Ongoing training and certification support to help you grow your skills
A collaborative, growth-oriented culture that values your ideas and promotes from within
Real-world experience with a top MSP and opportunities to advance your career
Team lunches and seasonal events in some of San Diego's best spots
Help Desk is usually the first point of contact (Tier 1), handling remote, quick fixes (password, basic software) via phone/chat. Candidates without prior Help Desk or relevant IT support experience should not apply.
IT Service Desk Technician I
Remote support technician job in San Bernardino, CA
Job Title: IT Service Desk Technician I
Type: Direct Hire
We are seeking a reliable and customer-focused IT Service Desk Technician I to provide high-quality, 24/7 technical support for a healthcare workforce, affiliates, and patients. The ideal candidate will assist users with basic IT issues, troubleshoot hardware/software problems, and escalate complex concerns to senior technicians when needed.
Key Responsibilities:
Deliver Level I technical support, including diagnosing and resolving hardware, software, and networking issues.
Provide clear, step-by-step instructions to end-users on technical problems.
Support remote users through remote troubleshooting tools.
Escalate unresolved issues to higher-tier support.
Create and document incidents for each support interaction, ensuring accurate contact info, issue details, and resolution steps.
Assist with onboarding tasks such as account setup, hardware provisioning, and software configuration.
Manage user access requests and accounts for designated systems.
Provide technical support to patients accessing the organization's patient portal.
Maintain and manage service desk tickets and queues within SLA parameters.
Utilize and update internal knowledge base resources to assist with ticket resolution.
Meet key performance metrics, including First-Level Resolution (FLR), call handling, and customer satisfaction.
Other duties as assigned.
Qualifications:
Education:
Required: High school diploma or GED (or higher degree if hired after October 1, 2024).
Preferred: Associate degree in an IT-related field.
Certifications:
Required: CompTIA A+ (or equivalent) within one year of hire.
Preferred: HDI-CSR or equivalent.
Experience:
Required: At least one year of customer service experience or completion of a Service Desk rotation in an IT apprentice program.
Preferred: Service Desk experience in a healthcare setting.
Skills & Abilities:
Proficiency in supporting Windows OS, Active Directory, Exchange, Microsoft Office, MacOS.
Basic troubleshooting of multi-function devices (printers, scanners, etc.).
Familiarity with iOS and Android device support using mobile device management tools.
Basic networking knowledge (TCP/IP, wireless, VoIP).
Knowledge of web programming and SQL Server is a plus.
Strong communication, multitasking, and problem-solving skills.
Ability to work independently and within a team.
High level of professionalism and customer service orientation.
Field Technician - Environmental Monitoring Systems
Remote support technician job in Santa Ana, CA
Full-time | Pacific Standard Environmental, Inc. | Santa Ana, CA
Recruitment managed by Widger Talent
Pacific Standard Environmental (PSE) is a leader in air quality compliance and environmental monitoring services. We design, install, and maintain Continuous Emissions Monitoring Systems (CEMS) and other critical instrumentation that help industrial clients meet environmental regulations and operate safely and efficiently.
We're expanding our search for a Field Technician to join our growing team. This is a full-time, W2 role with a comprehensive benefits package and strong travel reimbursement. While direct CEMS experience is a plus, we welcome applicants with backgrounds in instrumentation, electronics, electrical systems, or automation technology who are ready to learn and develop within a highly specialized technical field.
What You'll Do
Install, maintain, and troubleshoot environmental monitoring systems and related instrumentation
Perform system calibrations, preventive maintenance, and field diagnostics
Conduct electrical and pneumatic system checks and repairs
Work both independently and collaboratively to support industrial clients across Southern California and beyond
Prepare service documentation and calibration reports accurately and on time
Participate in ongoing training to develop CEMS-specific skills and certifications
What We're Looking For
5+ years of hands-on technical experience in electrical, instrumentation, automation, or electronics systems
Strong understanding of electrical wiring, circuits, and schematics
Familiarity with PLCs, sensors, analyzers, and calibration procedures
Ability to travel regularly and work independently in the field (typical office presence 1-2 days per week)
Clear communication and strong organizational skills
Valid driver's license and clean driving record
Preferred Backgrounds
Experience in any of the following areas will be considered highly relevant:
Military training in biomedical equipment or electronic systems (Navy/Air Force)
Instrumentation Technician or Electronics Technician roles in industrial or utility environments
Completion of programs such as General Electrician (GE) or Industrial Automation Technology (IAT) from Southern California Institute of Technology (SCIT) or similar technical institutes
Why Join PSE
Independent, field-based work with autonomy and variety
Comprehensive benefits and overtime pay
Continuous professional development and training in environmental compliance and CEMS technology
Supportive team culture built on integrity, precision, and long-term client relationships
About Pacific Standard Environmental (PSE):
Headquartered in Santa Ana, PSE provides environmental engineering and compliance solutions across the Western U.S., specializing in air quality monitoring and emission control systems for industrial and energy clients.
Recruitment managed by Widger Talent.
This is a direct-hire, full-time W2 position with Pacific Standard Environmental.
Desktop Support Technician
Remote support technician job in Orange, CA
This position will be primarily located onsite in Irvine, CA - with occasional visits to a branch location in Torrance, CA.
Position Overview: We are seeking a skilled and customer-focused Desktop Support Technician for a banking/financial institution. The ideal candidate will have experience providing both remote and onsite troubleshooting support to end-users while maintaining a high standard of customer service. This role involves working with enterprise-level tools and technologies, supporting a diverse range of hardware and software systems, and assisting with networking and server administration.
Key Responsibilities:
End-User Support:
Provide remote and onsite technical support for hardware, software, and peripherals.
Troubleshoot and resolve issues with Windows 10/11, Office 365, and other enterprise applications.
Assist users with device setup, configuration, and maintenance (desktops, laptops, mobile devices, etc.).
Active Directory and Azure Management:
Perform account management tasks in Active Directory, including password resets, account provisioning, and group policy management.
Support Azure Active Directory configurations and integrations.
Device and Endpoint Management:
Use Microsoft Intune for device enrollment, management, and policy enforcement.
Deploy software and manage updates using enterprise tools.
Networking and Server Support:
Troubleshoot basic network connectivity issues, including Wi-Fi, VPN, and LAN/WAN.
Assist with server administration tasks, including file sharing, user permissions, and performance monitoring.
Documentation and Reporting:
Maintain accurate records of support requests in the ticketing system.
Document solutions, workflows, and common troubleshooting procedures.
Continuous Improvement:
Collaborate with IT colleagues to develop and implement best practices.
Stay updated with emerging technologies and provide recommendations for enhancements.
Qualifications:
Education:
Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
Technical Skills:
Proficient in supporting Windows 10/11 environments.
Strong knowledge of Microsoft Office 365 suite (e.g., Outlook, Teams, SharePoint).
Hands-on experience with Active Directory and Azure Active Directory.
Familiarity with device and application management using Microsoft Intune.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
Experience in server administration and support is a plus.
Experience:
2+ years of experience in a desktop support or IT help desk role.
Previous experience with remote support tools and ticketing systems.
Soft Skills:
Excellent troubleshooting and problem-solving abilities.
Strong verbal and written communication skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Certifications (Preferred):
CompTIA A+, Network+, or equivalent certifications.
Microsoft certifications such as MTA, Azure Fundamentals, or MS-900.
Information Technology Desktop Support
Remote support technician job in Fountain Valley, CA
Onsite 12 months plus contract
Pay : $30/hr on W2
Attention to detail and provide technical assistance/support for desktops, laptops, servers, network connectivity, business applications and voice-over-IP telephone systems.
Resolves Service Desk Tier 1 incidents, or escalates Tier 2 and 3 support incidents to the appropriate resource or team.
Breaks down reported incidents into smaller parts, and understands how to resolve or escalate to downstream resources for resolution.
Documents incidents, requests, tasks and other end-user needs accurately, succinctly and within established Service Level Agreements (SLAs).
Understands, maintains, and follows standard Service Desk operating procedures.
Since the Service Desk is the end-user's first point of contact standard, all Service Desk staff must have a basic understanding of technical and systems issues as well demonstrated competence using knowledge tools and the Service Desk Information System.
Qualifications:
5 years experience with support of PC hardware, Windows OS, and standard desktop applications.
Proven basic job knowledge of systems through prior work experience or education.
Proven ability to assess and adjust assistance as necessary based on end-user's technical competence and understanding of reported issue.
Established ownership and responsibility of a task from start through successful resolution.
Demonstrated competence in Service Desk related operations, workflows, applications, and IT systems as well as a general understanding of business-related processes and procedures.
Desktop Migration Technician
Remote support technician job in Irvine, CA
Job Title: Contractor - Desktop Migration Technician
Duration: 3 months (possible extension)
Start: ASAP
We're hiring several experienced desktop support contractors to join a short-term project that migrates user devices and accounts to a new corporate IT domain and image baseline. Technicians will perform hands-on migrations, validate applications and profiles, and provide frontline user support during cutovers across multiple sites.
Core Responsibilities
Execute end-user PC migrations using standardized checklists and migration workflows.
Backup and restore user profiles and data when required.
Run PowerShell scripts and migration tools to join devices to the new domain and apply new images/configurations.
Validate business application functionality and user access after migration.
Coordinate device handoffs, returns, and logistics with on-site IT staff.
Provide clear, patient user handovers (new credentials, MFA setup, expected profile differences).
Log daily migration progress, capture issues, and escalate to central migration leads.
Prepare hardware, perform PXE booting and imaging when needed.
Required Skills & Experience
3+ years of hands-on desktop support, field IT, or systems administration experience.
Strong working knowledge of Windows 10/11 and Active Directory.
Prior experience with domain migrations, site cutovers, OS reimages, or M&A IT transitions preferred.
Comfortable scripting with PowerShell and using standard imaging/migration tools.
Excellent user-facing communication skills and professional demeanor.
Ability to follow detailed procedures, document work accurately, and work independently under direction.
Additional Details
Contract length: ~3 months with potential extension.
Schedule: May require evening and weekend work to minimize business disruption during cutovers.
Travel: On-site travel across U.S. locations is expected; travel expenses reimbursed.
Candidates must be legally eligible to work in the U.S. and able to travel to client sites as required.
Reporting: Work closely with and report to a central migration lead / IT operations team.
Ideal Candidate
A dependable, customer-focused desktop support technician with proven domain migration and imaging experience, strong PowerShell skills, and the ability to clearly communicate with non-technical users. Must be comfortable with travel, flexible hours, and executing repeatable processes in a fast-paced rollout environment.
IT Support Technician Level 2 (MSP)
Remote support technician job in Lake Forest, CA
We're looking for a Level 2 Support Technician with solid MSP experience to join a growing team that values expertise, accountability, and continuous learning. If you've worked in a managed services environment supporting multiple clients and thrive in fast-paced, technical settings, this is an opportunity to take your skills to the next level.
In this role, you'll handle escalations from Level 1, troubleshoot complex issues across cloud and on-prem systems, and assist with infrastructure improvements and small-scale projects. You'll work hands-on with Microsoft 365, Azure, virtualization, and networking technologies while collaborating with senior engineers to keep client environments secure and stable.
What You'll Do
Resolve Level 2 tickets across Microsoft 365, Azure, servers, and networks
Troubleshoot complex issues and ensure SLA compliance
Support migrations, upgrades, and endpoint deployments
Collaborate with Level 3 engineers on escalations and projects
Document and share best practices for process improvement
What You Bring
At least 2 years in an MSP or multi-client IT environment
Strong knowledge of Microsoft 365, Azure, and Windows Server
Experience with ticketing, RMM, and endpoint management tools
Excellent troubleshooting, communication, and documentation skills
What You'll Get
$29/hr - $32/hr with paid overtime
Health insurance, PTO, paid holidays, and mileage reimbursement
Certification reimbursement and paid study time
Bonus opportunities and a supportive, team-focused environment
Technical Support Engineer
Remote support technician job in Carlsbad, CA
Technical Support Engineer (TSE) at XILO
XILO, a fast-growing Vertical AI company recently backed by a Series A financing round, is on the lookout for talented and detail-oriented Technical Support Engineer (TSEs) to join our team.
About XILO
Founded in 2019 by two best friends, Jon and Eli, XILO set out to revolutionize the insurance industry by solving its biggest challenges. Eli, a brokerage owner, brought invaluable industry expertise, while Jon, an experienced software engineer, saw an opportunity to innovate using technology. Initially launched as a vertical SaaS solution addressing core quoting challenges, XILO has since evolved into a trailblazing Vertical AI company leveraging the latest AI technology to transform the industry. By layering cutting-edge AI solutions onto its SaaS platform, XILO is driving innovation far beyond its original vision. Having recently closed our Series A funding round, XILO is growing rapidly and seeking talented individuals who want to do career-defining work in a mission-driven startup that's at the forefront of AI innovation.
About the Role
As a TSE at XILO, you're tasked with completing tasks required to deliver our product to our customers during onboarding. This could include using no-code builders to build insurance applications, map integrations, or map PDFs; but also includes data labeling for our AI models. This role is meant for newly graduated or soon to be graduating Computer Science with little professional software engineering experience who want to get their foot in the door of a software startup.
Key Responsibilities:
Complete 20 points per week (typically 5-10 cases).
Provide daily progress updates to Project Managers.
Test your work to achieve a 90%+ completion rate on cases.
Unblock your cases by proactively reaching out to customers or teammates.
Communicate consistently with the team via Slack.
What We're Looking For:
Proven technical experience and ability to learn complex subjects quickly.
Highly process-oriented and detail-focused.
Relentless work ethic: doesn't stop until the job is done.
Strong communicator who ensures transparency and clarity.
Positive, motivating, and supportive team player.
Accountable for successes and failures with a mindset for growth.
Balances individual contributions with team collaboration.
Passionate about technology and AI.
Why Join XILO?
Be part of a customer-obsessed team at the cutting edge of AI and insurance technology. You'll have the opportunity to impact customers directly, grow your technical and professional skills, and thrive in a positive and supportive work environment. At XILO, we don't stop until the job is done. If you're ready to roll up your sleeves, embrace challenges, and make a meaningful impact, we'd love to hear from you.
Apply only if you're ready to invest in your success and build a lasting career.
Field Support Engineer
Remote support technician job in Irvine, CA
The Field Support Engineer provides support for the installation, operation and maintenance of Intellian fielded products globally as required in a 24/7 operational environment. The primary focus for this role is the installation and maintenance of Intellian Ground Gateway Terminals.
Main Responsibilities
Perform Intellian assigned duties onboard, on-site and/or field Support of Intellian's products in a global environment.
Be able to perform installation and operation of Intellian products efficiently and effectively.
Understand operation of all Intellian product and be able to troubleshoot and diagnose failures on terminals equipped with Intellian products and/or services.
Work individually without support if in a remote location with correct tools and approved spares as required for job responsibilities.
Provide onsite support for Intellian ECBU and Maritime business partners globally.
Solid computing and reporting skills for maintaining data within Intellian CRM (Salesforce), as well as document handling on google drive or Microsoft office suite.
Provide technical guidance to internal and external stakeholders for Intellian technical support organization.
Ability to travel at very short notice anywhere globally.
Maintain high standard of professionalism, workmanship and cleanliness on customer site.
Adhere to all safety regulations, perform risk assessment and maintain required PPE.
Work with teams of both internal staff, subcontractors, dealers and customers.
Be self-sufficient if need be with travel plans, accommodation and attendance when unable to contact coordination or manager.
Clear, concise daily reporting to internal and external stakeholders.
Control expenditure when travelling on behalf of the company.
Completing and providing RMA forms with stock returns or inventory adjustments.
PUP, Case, TCN and Work Order; Creation, updates and completion within salesforce.
Maintain good working relationships with all colleagues and staff with the ability to assist Working with all teams and staff to assist where resource is needed.
Strong communication skills for liaising with HQ TS in Korea, as well as regional offices in EMEA and APAC.
Required Qualifications & Skills
Qualifications & Requirements:
Bachelor's Degree in an engineering principle or equivalent industry experience in a Field Support role.
2+ years' experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers.
Experience with VSAT installation, commissioning, troubleshooting and repair.
IT Network troubleshooting skills; DHCP, TCP/IPv4 & v6, Sub-netting, routing, VLANS, etc.
Ability to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations.
Good computer skills, including Word, Excel, Outlook and Google Docs.
Strong Electrical and mechanical skills.
Physically able to lift/carry at least 50lbs and climb ladders, masts. Rigging, etc.
Ability to use forklift (training would be provided).
Ability to adapt to urgent situations and good at working under a timeline pressure.
Preferred Skills & Experience:
3 years' experience in a technical position within the maritime or teleport environment.
Experience with Installation & Maintenance of Ground Gateway or Earth Station Antenna systems.
Experience on satellite communication and other RF technologies.
Written and Verbal skills in English, Spanish, French or Korean.
Salesforce & SAP Experience.
Hours & Place of Work:
Flexibility to work weekends and holidays.
Travel up to 75% domestic and overseas.
Extended travel up to 2 weeks required.
About Intellian:
Intellian is the world's leading provider of satellite antennas and terminals, with a mission to empower connectivity so connectivity can empower the world. We are driven by a passion for innovation and agile responsiveness to customer needs. As the crucial link between satellite networks and millions of people on Earth, Intellian's leading technology and antennas empower global connectivity across oceans and continents, organizations, and communities. Strategic thinking, an obsession with quality, and a proven ability to deliver enable Intellian to invent for the future, creating mutual success for partners and customers as the world's connectivity needs evolve.
Benefits:
We offer a comprehensive benefits package, including flexible time off and paid holidays. Eligible employees also have access to medical, dental, and vision insurance, as well as short-term and long-term disability coverage. A 401(k) plan with employer safe harbor contributions is available. Additional compensation elements, such as annual performance-based bonuses, may be offered depending on the role.
Contracts Support Specialist
Remote support technician job in Poway, CA
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We're looking for a detail-oriented professional to support subcontractor compliance and project setup. This role works closely with our Contracts and Compliance Coordinator to audit, digitize, and maintain subcontractor documents, and to assist with project setup in Procore and Sage.
Responsibilities:
Conduct subcontractor compliance audits and digitize documentation (CPRs, authorization signatures, training/fringe funds, etc.)
Audit general subcontractor documents (W9s, COIs, business licenses, etc.) and maintain organized records
Support project setup (Procore, Sage, COIs, prelim notices, etc.)
Assist with collecting missing documents and resolving compliance issues
Partner with internal teams to maintain accurate, accessible digital records
Qualifications:
Experience in subcontractor compliance, certified payroll review, or project setup
Familiarity with Procore and Sage or similar systems
Strong organizational skills and attention to detail
Clear communication skills for interacting with vendors and internal teams
Speech Language Pathology Technology Support Specialist, College of Education, Health and Human Services
Remote support technician job in San Marcos, CA
Under the guidance of the Department Chair and Simulation Director, the Technology Specialist will provide comprehensive simulation support to the San Marcos campus. The role provides technical and mechanical support for the Speech-Language Clinic and simulation labs. The coordinator will work closely with the campus leads as a central resource for faculty, students, the campus community, and community partners.
Position Summary
Speech Language Pathology Technology Support Specialist (Technology Support Specialist I)
This is a full-time, temporary, non-exempt position ending on or before one year from date of hire. Reappointment to this position is dependent upon the individual's performance as well as administrative and budgetary considerations. The university reserves the right to terminate this appointment earlier than the scheduled expiration date.
For a complete list of responsibilities and required qualifications, please review the position description linked at the top of the page.
Pay, Benefits, and Work Schedule
Anticipated Hiring Salary Amount: $4,595 per month
CSU Classification Salary Range: $4,595 - 6,694 per month
Salary is commensurate with the background and experience of the individual selected.
This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year.
A comprehensive benefits summary for this position is available online by visiting our Benefits Portal. The CSU Total Compensation Calculator demonstrates the significance of the benefits package.
This position is required to work in person on campus.
California State University San Marcos
A mid-size university located in San Diego's vibrant North County, we are dedicated to service, innovation, leadership and student success. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve.
California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues.
Cutting-edge research meets hands-on application at our campus and in the real world.
Application Process
This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on December 7, 2025.
Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at ************** or e-mail: ************.
Supplemental Information
Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
California State University San Marcos is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at ***********************************************
Pursuant to the CSU Out-of-State Employment Policy, as of January 1, 2022, the California State University is prohibited from hiring employees to perform CSU-related work outside the state of California.
California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas).
Advertised: Nov 20 2025 Pacific Standard Time
Applications close:
Easy ApplyProduction Support Hardware Technician
Remote support technician job in Carlsbad, CA
About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
Support multiple networking communication products currently in production and future Next Generator products within Viasat Government - Secure Network Systems (SNS).
Become familiar with product line technical builds, address issues, support changes, and manage lab testing.
The day-to-day
* Hands on experience fixing complex digital systems (Processors, memory, FPGAs, CPLD, microcontrollers)
* Applying both Windows and Linux operating systems for developing and completing tests
* Knowledge and use of scripting languages, e.g. PERL, PYTHON a plus
* Collaborate with engineers to develop and monitor tests for solving issues
* Identify rework needed to isolate and/or repair problems
* Integrate and debug design in the laboratory
What you'll need
* 5+ years hardware troubleshooting or sustaining experience
* US citizenship and ability to obtain and maintain a SECRET security clearance is required; active SECRET clearance is preferred
* Must be able to prioritize, be detail oriented, and have a history of managing time well to accomplish multiple tasks in parallel
* Strong written and verbal communication skills, ability to work with a temporally and geographically diverse team
* Ability to document and report on technical solutions/findings
* Good working knowledge of MS Office products for documentation creation and modification
* Familiarity with standard test equipment (i.e., oscilloscopes, spectrum analyzer, power supplies, etc.)
* Desire to be part of a multidisciplinary team to evaluate and troubleshoot production related issues
* Ability to travel up to 10%
* This is an onsite role based in Carlsbad, CA
What will help you on the job
* Associate's or Bachelor's Degree in Electrical Engineering or Computer Engineering
* Active Security Clearance Familiarity with TCL, Perl, Python or another scripting language
* Proven experience in debugging, diagnosing, and solving embedded designs issues
* Familiarity with production-related processes and common failure modes
* High aptitude for learning
* Ability to work independently, take initiative, take ownership of tasks and results
#LI-BBS
Salary range
$28.61 - $45.19 / hourly. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $35.58 - $53.37/ hourly
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at ************************************
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
* 5+ years hardware troubleshooting or sustaining experience
* US citizenship and ability to obtain and maintain a SECRET security clearance is required; active SECRET clearance is preferred
* Must be able to prioritize, be detail oriented, and have a history of managing time well to accomplish multiple tasks in parallel
* Strong written and verbal communication skills, ability to work with a temporally and geographically diverse team
* Ability to document and report on technical solutions/findings
* Good working knowledge of MS Office products for documentation creation and modification
* Familiarity with standard test equipment (i.e., oscilloscopes, spectrum analyzer, power supplies, etc.)
* Desire to be part of a multidisciplinary team to evaluate and troubleshoot production related issues
* Ability to travel up to 10%
* This is an onsite role based in Carlsbad, CA
* Hands on experience fixing complex digital systems (Processors, memory, FPGAs, CPLD, microcontrollers)
* Applying both Windows and Linux operating systems for developing and completing tests
* Knowledge and use of scripting languages, e.g. PERL, PYTHON a plus
* Collaborate with engineers to develop and monitor tests for solving issues
* Identify rework needed to isolate and/or repair problems
* Integrate and debug design in the laboratory
Short-Term Cybersecurity Technician - Information Technology Division
Remote support technician job in Costa Mesa, CA
The Orange County Department of Education (OCDE) serves some of Orange County's most vulnerable student populations and provides support and mandated fiscal oversight to 28 school districts serving more than 600 schools and approximately 475,000 students. In addition to providing direct instruction to students through its own alternative and special education programs, OCDE administers an array of programs and services that are critical to the operations of local school districts and community colleges, facilitating professional development, legal guidance, payroll, career and technical education support, high-speed internet access, Local Control and Accountability Plan assistance and approval, resources for families, and student enrichment. OCDE's vision is that "Orange County students will lead the nation in college and career readiness and success." Department staff are working to achieve this goal in collaboration with educators at all levels of student development, from early childhood through higher education, and in partnership with families, businesses and community organizations.
See attachment on original job posting
For consideration, please email your updated resume to Kevin Riley at **************
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying: • 2 years of IT support or networking experience. • Exposure to cybersecurity tools and practices. • Strong attention to detail and problem solving skills. • Ability to follow security protocols and document processes. • Good communication skills for working with technical and non-technical staff. Qualified Candidates Should have knowledge of: • Windows and Linux Operating Systems. • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs). • Cybersecurity principles and frameworks (CIS Controls). • Cybersecurity threat types (malware, phishing, ransomware). • Antivirus and endpoint protection. • Basic incident response troubleshooting and log analysis.
For consideration, please email your updated resume to Kevin Riley at **************
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying: • 2 years of IT support or networking experience. • Exposure to cybersecurity tools and practices. • Strong attention to detail and problem solving skills. • Ability to follow security protocols and document processes. • Good communication skills for working with technical and non-technical staff. Qualified Candidates Should have knowledge of: • Windows and Linux Operating Systems. • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs). • Cybersecurity principles and frameworks (CIS Controls). • Cybersecurity threat types (malware, phishing, ransomware). • Antivirus and endpoint protection. • Basic incident response troubleshooting and log analysis.
Comments and Other Information
Before receiving authorization to work in this position, the individual selected will be required to provide a current negative TB authorization, within the last 60 days, and submit fingerprints for the purpose of conducting a confidential background investigation and record check. The tests are arranged and paid for by OCDE. The Immigration Reform and Control Act of 1986 requires employers to verify the employability of all new employees. Before the Department will finalize an offer of employment, the candidate selected will be required to show original documents which establish both the individual's identity and employment authorization. The candidate must also sign a statement under penalty of perjury regarding his/her employability. This position does not offer medical or dental benefits We reserve the right to reopen, readvertise, or delay filling this position. AA/EOE/ADA
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