Desktop Technician
Remote support technician job in Colorado Springs, CO
Dexian has an immediate opportunity available for a Level II Desktop Technician for various services as a member of the desktop support / break-fix team with our premier aerospace customer. The Desktop Technician shall be responsible for:
Providing maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals.
Installation of upgrades (memory, hard drives, etc.) and peripheral devices.
Providing office support to coordinate and schedule new equipment installations.
Monitoring and updating ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records.
Assisting in coordinating, scheduling, and performing relocations and re-installations of equipment.
Performing periodic physical audits of end user computing devices to align with ServiceNow records (deployment location, storage location, and assignee information).
JOB SPECIFIC REQUIREMENTS AND SKILLS:
6+ years' experience in supporting enterprise level PC's as an IT Desktop (Desk-Side) or Help Desk Technician
Ability to support systems on both classified and unclassified networks.
Familiarity with security requirements (ICD 503, DFARS, etc.)
Ability to plan and prioritize their work assignments to meet deadlines/SLA's in a fast-paced environment without supervision
Advanced understanding of:
Active Directory (heavy account management).
UNIX (account management, permissions, etc.).
McAfee suite of security products (i.e., ENS, DLP, MDE).
Hardware support experience (i.e., swapping hard drive, fan, motherboard).
Troubleshooting HP systems.
Maintaining/troubleshooting VoIP devices (i.e., Cisco Call Manager/Unity).
Installing/supporting/troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and performing system (re)imaging using LANDesk or other imaging technologies.
Data transfers using USMT.
Inventory management, shipping and receiving, and asset management to include warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking.
ServiceNow ticketing system.
Preferred working knowledge of audio, video conferencing, or control equipment. Manufacturer certifications is a plus (Polycom, AMX, Crestron, etc.)
This position requires an active Department of Defense security clearance at the TOP SECRET/ Sensitive Compartmented Information (SCI) level upon hire.
Current Polygraph preferred or ability to obtain.
U.S. citizens ONLY are eligible for a security clearance and this position.
EDUCATION AND CERTIFICATIONS:
Associate degree in IT / Computer Sciences, preferred.
Current IAT Level-II Technical Certification or ability to obtain within 90 days of start date (CompTIA Security+ or equivalent).
LOCATION:
This is a full-time/onsite position at a facility in Colorado Springs, CO.
COMPENSATION:
Dexian reasonably expects to offer $37.00 to $47.00/hour for this position based on skills and experience. Benefits include generous time off, health, vision and dental insurance, matching 401k, etc.
EMPLOYMENT QUALIFICATIONS:
Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints.
Valid driver's license/Real-ID with clean driver's history.
Self-starter with extremely strong work ethic. Excellent time-management and multitasking skills.
Exceptional attention to detail and high level of accuracy required.
Demonstrated problem solving and people skills.
Ability to research, resolve and complete tasks within pre-determined deadlines and schedules.
Ability to process work quickly and accurately - dealing with interruptions, changing timelines and priorities on a regular basis.
Excellent communication skills, both verbal and written, to articulate details in a professional manner.
Must embrace technology to promote efficient operations.
Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs.
Desired Skills and Experience
Desktop support, Desktop technician, IT, PC, laptop, printer, mobile devices
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ********************
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
IT Support Technician l
Remote support technician job in Englewood, CO
Job Title: IT Support Technician I
Pay Rate: $25.10/hr
ZIP Code: 80112
Job Type: 12-month Contract
Skills:
-Team focused with the capacity for knowledge sharing
-Written and verbal communication skills with end users
-Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
-Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, and other related peripherals
Education:
*Associate's Degree in a related field of study or Information Technology certifications (Microsoft, A+, Help Desk Institute, Dell, etc.
*Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education.
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Help Desk Specialist - Cleared
Remote support technician job in Colorado Springs, CO
Take2 has proven experience bridging the intersection of technology and people solutions. As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client's unique business challenges. Take2 invests time, discipline, and rigor into our technology and people solutions, as well as utilizes our proprietary People Cloud. Whether we are bridging the gap between IT talent and our customers' business challenges, Take2 will work as a partner to best resolve client needs.
Take2 is hiring a cleared Help Desk Specialist. This role requires a Secret Clearance or Higher to interview. This position is onsite and will require you to work out of Colorado Springs:
Job Description:
Take2 is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems.
Shifts:
The position involves 12-hour shifts, either Wednesday to Friday with alternating Tuesdays OR Saturday to Monday with alternating Tuesdays, on a semi-annual rotation. This schedule alternates between daytime and overnight shifts to ensure coverage for the 24/7/365 operations.
12-hour shifts 3 or 4 days per week; however, one week is 36 hours and the next week is 44 hours (4 hours off)
The Schedule is:
1) Weekday Shift (Wed-Fri) alternating Tuesdays
2) Weekend Shift (Sat-Mon) alternating Tuesdays
Shifts are as following: 5:30 AM - 5:30 PM
5:30 PM - 5:30 AM
Specific Responsibilities:
Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person
Assist customers, troubleshoot problems, and coordinate technical support.
Account creations, account lockouts, password changes
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Log and route service requests and incidents in an incident management system.
Maintain service level agreements related to Desk Side support Service/Incident requests
Direct unresolved issues to the next level of support team member
Establish phone bridge with next level of support and customer leads per SOP's
Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system
Requirements
Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered.
Active Secret clearance is required.
Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship.
This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer's discretion. This includes being on-site during the transition period. Must be based around Colorado Springs, CO.
0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service.
0-3 or more years of experience utilizing any Incident Management Ticketing System such as:
Remedy v20.02
ServiceNow
IT Support Specialist
Remote support technician job in Denver, CO
Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit **************************
Position Summary:
The IT Support Specialist position is expected to provide exceptional customer and managed IT services to our clients and employees. This opportunity will be located at Regis University in Denver, CO. Primary responsibilities include providing computer support to students, faculty, and employees which includes PC, LAN, AV and software support, among other items.
The IT Support Specialist also provides escalated support to the Personal Support Center on a rotating basis. The support department runs 24x7x365 and IT Support Specialist may be required to provide support during off hours or at off-site locations. Assignments of duties and daily tasks can change on a regular basis and focus can be reflected in a change in accounts supported. The IT Support Specialist is managed on their performance, customer service, adherence to processes, and continued commitment to success and learning.
Primary Responsibilities, Essential Functions and Requirements:
Communication & Professionalism:
The IT Support Specialist's role is one that supports multiple clients in various technical scenarios. Maintaining excellent customer service and professional communication is critical to the success of individuals within this position.
Be accountable for seeing assigned cases and tasks to completion by providing detailed documentation of troubleshooting steps taken for each support request. After completion, ensure user expectations are met to ensure the issue is fully resolved
Ensure productivity metrics are achieved and standardized processes are followed
Ensure professional and courteous communication is maintained in all interactions including face to face, over the phone, via email, and chat correspondences.
Adhere to and enforce company and client information security policies
Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer
Technical Support:
Maintain and support a mixed PC and MAC technology environment
Diagnose and repair telecom and networking infrastructure partnering with Network team for guidance
Partner with other ITSS staff and leadership to develop Standard Operating Procedures, FAQs and maintain knowledgebase content
Support user accounts within Active Directory, Microsoft 365 and Microsoft Exchange
Participate and maintain real-time inventory controls of assets, including procurement, deployment of and decommissioning of equipment
Coordinate and set up AV for company meetings and events, including testing and setting up hardware
Actively participate in departmental & client meetings
Be available in the event of outages and urgent needs (may be after hours)
Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security related issues
Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer
Assist with the rollout and support of new technologies, equipment, and network services across IT and AV environments.
Document support processes, troubleshooting steps, and user guides to improve knowledge sharing and efficiency.
Perform all other duties as assigned in support of IT and AV services.
When applicable be available to assist other teams such as the Personal Support Center, Network and Server administration teams for assistance on other duties as assigned.
Requirements
Experience and Qualifications:
Minimum 2 years' experience supporting Windows & MAC operating systems in a corporation environment
Thorough knowledge of Windows desktop operating systems and basic office applications
Experience administering user and group objects in Active Directory
Experience administering Office 365/Exchange mailboxes
Experience with desktop imaging tools (SCCM/WinPE is a preferred)
Ability to provide after-hours support
Strong interpersonal and communication skills
Attention to detail, with a focus on systems processes adherence and organizational skills
Strong analytical and problem-solving skills
Self-starter with the ability to work independently as well as within a team environment
Periodic weekly travel is required to remote sites for on-site support
Preferred Skills:
Experience supporting Office 365 and Windows server platforms
Experience working with
Education, Certifications and Licensures:
Active Directory, PowerShell scripting, and SCCM
Experience troubleshooting integrated or ad-hoc AV systems
Experience supporting Cisco IP phones and Call Manager
Two year degree or higher is preferred or equivalent work experience
Microsoft, CompTIA A+ or other technical certificates desired
Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain ********************** *************************.
Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.
Technical Support Analyst
Remote support technician job in Denver, CO
AimHire is partnering with a fast-growing software company in Denver, CO to find top talent to join their collaborative and supportive team. You'll start in Tier 1 support, mastering the software platform and handling basic technical troubleshooting, with the opportunity to advance quickly to Tier 2 and Tier 3 within six months. This role offers excellent benefits, clear career growth, and a people-first culture.
Compensation:
Starting Salary: $60,000 base + $6,000 annual bonus (paid quarterly at $1,500/quarter) for the first 6 months
At 6 Months: Salary increases to $70,000 base + $10,000 annual bonus (paid quarterly at $2,500/quarter)
Responsibilities:
Build and maintain strong client relationships.
Respond to client inquiries via email and phone.
Provide technical troubleshooting for the software platform.
Learn the platform in detail to resolve and escalate issues.
Manage internal order entry and maintain customer databases.
Collaborate with internal teams to resolve client concerns.
Review accounts for accuracy and process updates.
Requirements:
Bachelor's degree in Accounting, Finance, Statistics, Mathematics, Data Science, Computer Science, or a related field.
Exceptional communication skills.
Strong organizational skills with attention to detail.
Ability to thrive in a fast-paced environment.
Proficiency in MS Outlook, Word, Excel, and PowerPoint.
Technical aptitude and problem-solving skills.
Career Path & Growth Opportunities:
Start in Tier 1, advance to Tier 2 and Tier 3 within six months.
Participate in the Support Analyst Training Program for in-depth product expertise.
Promotion opportunities across Client Care, Sales, Operations, or Product.
Recognition for contributions in a collaborative, growth-focused environment.
AimHire is an equal opportunity employer.
Senior Computer Support Specialist
Remote support technician job in Boulder, CO
Senior Computer Support Specialist
Compensation: $30/hour
Inceed has partnered with a great company to help find a skilled Senior Computer Support Specialist to join their team!
Join a dynamic team where you will assist end-users with computer hardware and software issues, providing essential support for internal business applications. This opportunity is ideal for someone passionate about technology and eager to make a significant impact by ensuring seamless IT operations.
Key Responsibilities & Duties:
Provide Tier 2/3 Support
Upgrade and repair laptop and desktop computers
Administer MS O365 and Active Directory
Assist with LAN/WAN applications
Install latest MS Windows Desktop OS versions
Set up network printers and servers
Create and maintain installation instructions
Support Android and IOS device upgrades
Log tickets and answer Help Desk calls
Required Qualifications & Experience:
High School Diploma or GED required
5 years' experience in Windows server environments
5 years' experience in remote customer support/helpdesk
Current Driver's License
US citizenship required due to DHS clearance
Excellent interpersonal and communication skills
Working knowledge of MS Windows Desktop OS
Working knowledge of computer systems and networks
Flexibility and adaptability to changing priorities
Basic project management skills
Nice to Have Skills & Experience:
Experience with Kronos and OKTA/O365
Experience in setting up new office IT infrastructure
Experience in TCP/IP network troubleshooting
Perks & Benefits:
3 different medical health insurance plans, dental, and vision insurance
Voluntary and long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
If you are interested in learning more about the Senior Computer Support Specialist opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Technical Support Analyst
Remote support technician job in Littleton, CO
Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth!
RESPONSIBILITIES:
Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements.
Help to service and maintenance audio-visual equipment as needed.
Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal.
Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements.
Will continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool.
Fully document all service management incidents and requests in ServiceNow ITSM Suite
Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages. Search Service Desk knowledge base articles, SOP's for possible incident resolutions.
Responsible for properly determining and assigning higher-tiered service management incidents/requests to responsible assignment groups if the resolution cannot occur at the TSA level.
Assist in the mentoring and training of all TSA II team members.
Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions.
Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed.
Act as the primary escalation point for vendor and operations team communications during individual market center system outages.
Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment.
This is a 6-month contract-to-hire position in Littleton. Work onsite at our Southpark Terrace location!
REQUIRED SKILLS:
8+ years of help desk support experience
High-level understanding and experience in network troubleshooting, network design topology, TCP/IP knowledge, VLANS, and routing
Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology
Exposure to ITIL foundational structures
PREFERRED SKILLS:
Industry-related certifications (A+, Security+, Network+, ITIL, Microsoft MCP/MCSE)
Bachelor's degree
Warehouse experience
Must be authorized to work in the US. Sponsorships are not available.
Information Technology Technician
Remote support technician job in Aurora, CO
Job Title: IT Support Technician
Job Type: 6 Month CTH
Provides support to users with technology-related issues including hardware, software, network, telephony, printers, and mobile devices. Troubleshoots, documents, and escalates issues; performs root cause analysis; and tests, evaluates, and implements new technology.
Responsibilities:
Provide second-level support for location-specific trouble tickets.
Support users with all technology-related issues and ensure one-call resolution.
Configure, install, and support workstations, laptops, printers, tablets, phones, and other networked devices.
Analyze performance, identify problem areas, and provide actionable insights.
Engage with multiple teams to resolve technical issues.
Perform maintenance tests, identify and isolate issues, and escalate as needed.
Assist with purchasing, inventory, and financial transactions for physical and licensed technology.
Required Qualifications:
Education:
High school diploma or equivalent
Work Experience:
At least 2 years of IT experience.
Customer service experience.
Experience troubleshooting operating systems.
Skills:
Ability to work effectively with both technical and non-technical personnel.
Preferred Qualifications:
Associate's or bachelor's degree in IT or related field.
Technical institute certification in a related field.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Sr Tier I Desktop Support Technician
Remote support technician job in Denver, CO
Job Title: Sr. Tier 1 Desktop Support Technician
Job Type: Full-Time
Salary Range: $55,000 - $65,000 per year (plus extremely lucrative bonus program)
About Us:
We are a dynamic and growing Managed IT Services firm dedicated to providing top-notch IT support to our diverse client base. We specialize in delivering high-quality, responsive, and proactive IT services to small and medium-sized businesses. Our team is committed to fostering a collaborative and supportive work environment, and we are looking for a skilled Tier 1 Desktop Support Technician to join us in the Denver/Metro area.
Job Description:
As a Sr Tier 1 Desktop Support Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance for desktop, laptop, and network issues. Your role is critical in ensuring smooth day-to-day operations for our clients. You will work closely with our senior technical staff to resolve issues and escalate more complex problems when necessary. We want this role to grow into a Tier 2 role.
Key Responsibilities:
- Provide first-level technical support for desktops, laptops, printers, and other peripherals.
- Troubleshoot hardware and software issues remotely and on-site.
- Respond to service tickets, emails, and calls promptly, ensuring a high level of customer satisfaction.
- Assist with the setup, configuration, and deployment of new equipment.
- Perform basic network troubleshooting, including Wi-Fi connectivity, VPNs, and LAN issues.
- Maintain detailed and accurate documentation of all client interactions and resolutions.
- Collaborate with Tier 2 and Tier 3 support teams to escalate and resolve complex issues.
- Participate in regular training and stay up-to-date with the latest industry trends and technologies.
- Participate in on-call support rotation as required.
Requirements:
- Location: Must reside in the Denver/Metro area.
- Experience: MINIMUM of 18 months of experience working for a Managed IT Services (MSP) company.
- Strong knowledge of Windows and mac OS operating systems.
- Experience with Office 365, Active Directory, and basic networking principles.
- Excellent communication skills, both verbal and written.
- Ability to work independently and manage multiple tasks effectively.
- Strong customer service orientation and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Experience with ticketing systems like ConnectWise or HaloPSA.
- Familiarity with remote monitoring and management (RMM) tools.
Preferred Qualifications:
- CompTIA A+, Network+, or similar certifications.
Benefits:
- Competitive salary based on experience and qualifications.
- Lucrative Bonus Program
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Opportunities for professional development and advancement within the company.
- Collaborative and supportive work environment.
How to Apply:
If you meet the above requirements and are passionate about providing excellent IT support, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you are a good fit for this role.
We are an equal opportunity employer and welcome applications from all qualified candidates.
Service Desk Specialist
Remote support technician job in Colorado Springs, CO
About the Role
We are seeking a Service Desk Intake Support Specialist to join our team in Colorado Springs, CO. This role supports a high-visibility, mission-focused IT environment, providing first-line technical assistance and ensuring reliable access to critical systems.
You will serve as the initial point of contact for users, troubleshooting a wide range of issues related to hardware, software, networking, system access, and telecommunications. This position plays a vital part in maintaining system readiness and ensuring efficient resolution of user requests.
Key Responsibilities
Provide technical support via phone, ticketing system, or self-service portal for hardware, software, network, and system/application access issues.
Diagnose, identify, isolate, and analyze technical problems using the knowledge base and historical records.
Route tickets when needed to specialized support teams.
Maintain accurate documentation in tracking databases and ticketing systems.
Recognize recurring issues and escalate patterns or concerns to management.
Minimum Qualifications
AA degree in a related discipline and 3+ years of relevant experience
- OR -
High School diploma with 5+ years of relevant experience and applicable certification
Compliance with DoD 8140 IAT II requirements (e.g., Security+ CE)
Must be a U.S. Citizen
Must possess an active TS/SCI security clearance
Preferred Qualifications
Strong technical and communication skills with the ability to interact effectively with users at all levels.
Experience working with DoD cryptographic equipment and related material handling.
Troubleshooting experience with computer systems, networks, and operating systems (Solaris, Unix, Linux).
Familiarity with DoD messaging systems.
Background supporting systems in a mission-critical, highly monitored operational environment.
Help Desk Technician
Remote support technician job in Denver, CO
Title: Tier 1/2 Helpdesk Technician
Company: Tetra Tech
Duration: 6 months contract to perm
Pay: $18-$20/HR
Hours: 40 hours, 8-5PM
Interviews: 2 rounds
Required Skills & Experience
* 1-3 years of experience in a helpdesk/desktop support role with an emphasis on phone support vs. email.
* Experience supporting Microsoft server operating systems, specifically Office365 products. Strong preference for someone that has served as an Office365 and Sharepoint admin previously
* Experience troubleshooting Microsoft SCCM (System Center Configuration Manager)
* Experience installing and troubleshooting desktop and laptop operating systems and applications.
* Strong collaboration, communication, and customer service skills
Nice to Have Skills & Experience
*Experience with Cherwell as a ticketing software or ServiceNow
*Fluency in French (to speak with French clients and resolve tickets)
*Experience with Linux
*Experience with MAC systems
Job Description
Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support sitting anywhere in Colorado. You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. Occasional travel into the local office is expected, 1 time a month max. This is a contract to hire position with a company that offers growth opportunity and longevity.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Information Technology Support Technician
Remote support technician job in Englewood, CO
*** W2 Contract Only - No C2C - No 3rd Parties ***
The Ash Group is hiring an IT Support Technician for our client (a high-tech aerospace and defense contractor delivering complex technology solutions for national security and space exploration).
This is an onsite 12-month contract role based in Englewood, CO, offering a competitive pay rate of $25.00 per hour. This role provides essential Level 1/2 computer and network support to employees, encompassing the installation, troubleshooting, and repair of desktop/laptop hardware and software.
Role Details
Compensation: Competitive pay rate of $25.00 per hour.
Benefits: Medical, dental, vision, and direct primary care benefits. After six months of employment, enjoy a 4% matched 401(k) plan with immediate 100% vesting.
Duration: 12-month contract.
Location: Onsite in Englewood, CO.
What You'll Be Doing
Provide comprehensive hardware, software, and network support to employees within the corporate environment.
Install, troubleshoot, service, and repair desktop/laptop computers and related network equipment.
Install attendant software and configure personal computer systems for employee use.
Investigate and analyze information, network, and communications needs, offering recommendations for hardware and software purchases.
Focus on team collaboration and knowledge sharing to ensure efficient resolution of technical issues.
What We're Looking For
Associate's Degree in a related field of study or relevant Information Technology certifications (e.g., A+, Microsoft, Dell, Help Desk Institute).
Relevant experience may be considered in lieu of required education.
Strong team-focused approach with the capacity and willingness for knowledge sharing.
Basic to intermediate skills in troubleshooting hardware (desktop/laptop) and software issues.
Ability to physically handle and move equipment (occasionally lifting up to 50 lbs) as required for service and repair tasks.
Apply today to join a dynamic team supporting critical infrastructure projects.
#ITSupport #HelpDesk #Technician #OnsiteJob #EnglewoodCO #AerospaceAndDefense
Service Desk Specialist
Remote support technician job in Thornton, CO
This is an on site contract opportunity with our client in Thornton, CO through August 2026.
3 years of experience as a Service/ Help Desk technician.
Experience with mobile, network, software and hardware
Any lead experience is a huge plus!
Any ITIL is also a plus but not required.
IT Support Technician I
Remote support technician job in Englewood, CO
IDR is seeking a IT Support Technician I to join one of our top clients for an opportunity in Englewood, CO. This role is ideal for individuals with a customer service mindset, high energy, and a passion for technical support within a corporate environment. The position involves providing desktop support and ensuring seamless audio-visual and network operations.
Position Overview for the IT Support Technician I:
Provide basic desktop, printers, and peripherals support on-site to end users.
Assist with conference room setup, audio-visual equipment, and troubleshooting.
Deliver exceptional customer service ensuring high levels of customer satisfaction.
Support and maintain hardware and software solutions as per organizational standards.
Collaborate effectively with team members and share knowledge to enhance team performance.
Requirements for the IT Support Technician I:
Associate's Degree in a related field or relevant IT certifications (Microsoft, A+, Help Desk Institute, Dell, etc.).
1-2 or more years of relevant experience in desktop support.
Basic knowledge of current IT standards related to computers, printers, network technology, drivers, and troubleshooting peripherals.
Demonstrated customer/solution ownership and a drive for excellence.
Excellent written and verbal communication skills with end users.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.
Compensation Details: $25.1/hr W2
IT Help Desk
Remote support technician job in Lafayette, CO
Lakeshore Talent is seeking a reliable and service-oriented IT Support Specialist for one of our clients in the nonprofit healthcare industry. The ideal candidate will have 1+ year of Tier 1 technical support within a Windows-based environment.
This will be a contract to hire opportunity, paying $21-$25/hr. It will be fully in-office in Lafayette, CO during training, with the potential for a hybrid work schedule after the first several weeks.
Role Overview
This role will deliver front-line technical assistance across the organization. In this role, you will handle first-tier support requests, assist with day-to-day computer operations, and help maintain a smooth and efficient technology environment for all staff. You'll work within established ticketing workflows and troubleshooting procedures, providing exceptional customer service while supporting our internal hardware, software, network access, and general tech equipment.
Serve as the first point of contact for user support, responding to help desk tickets and incoming support calls.
Managing phone calls, emails, and ticket creation.
Assist users with basic hardware issues and routine operating system or software challenges.
Troubleshoot peripheral devices, network connectivity, internet access, and enterprise system functionality.
Support the organization's tech inventory by ensuring equipment is tracked, organized, and readily available for use.
Will be responsible for IT project support including mail merges, network consolidations, new software implementations, phone system overhaul, and duties related to additional IT transitions.
Qualifications
Associate's or Bachelor's degree in computer science or a related field, or equivalent hands-on technical experience.
Previous Tier 1 help desk experience.
At least one year of experience working in a Windows-based environment.
Experience with Active Directory or similar.
Experience with password resets, remote-in support tools, PC imaging.
Onboarding Requirements:
All employees must receive an annual influenza vaccination as a condition of employment. Requests for medical or religious accommodation will be considered. All offers would be contingent upon the passing of a background check.
System Network Administrator
Remote support technician job in Colorado Springs, CO
Veteran-Owned Firm Seeking a Network/System Administrator with TS/SCI for a role at Schriever Space Force Base (SFB) in Colorado Springs, CO.
My name is Stephen Hrutka. I lead a Veteran-Owned management consulting firm in Washington, DC. We specialize in Technical and Cleared Recruiting for the Department of Defense (DoD), the Intelligence Community (IC), and other advanced defense agencies.
At HRUCKUS, we support fellow Veteran-Owned businesses by helping them recruit for positions across organizations such as the VA, SBA, HHS, DARPA, and other leading-edge R&D-focused defense agencies.
We seek to fill a Network/System Administrator position at Schriever Space Force Base (SFB) in Colorado Springs, CO.
The ideal candidate must hold an active TS/SCI clearance and have 1-3 years of experience in System Administration or Network Administration. They should have working knowledge of Cisco networking and switching, virtualization technologies, LAN/WAN environments, and data backup solutions, including COMSEC integration. They must also meet DoD 8570.01-M requirements for an Information Assurance Technician Level I certification.
If you're interested, I'll gladly provide more details about the role and discuss your qualifications further.
Thanks,
Stephen M Hrutka
Principal Consultant
HRUCKUS LLC
Executive Summary: HRUCKUS seeks a Network/System Administrator for a role supporting the Department of the Air Force at Schriever Space Force Base (SFB) in Colorado Springs, CO.
Position Description: The primary function of the Network/System Administrator will be to organize, install, and support government organization's computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems. This will also include helping architect, design and analyze network models. It will require participation in decisions about buying future hardware or software to upgrade organization's infrastructure. This position might be called upon to provide technical support to computer users to help solve users' problems. This position will support activities within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.
Position Job Duties:
Ability to operate under supervision
Execute day to day management and operations of systems and networks
Manage COTS & GOTS products to collect, display and remediate a variety of automated system security and system operations/performance functions and metrics
Follow Operations and Maintenance (O&M) checklists to maintain the service (daily, weekly, monthly, yearly O&M checklists); build Tactics, Techniques and Processes (TTPs) and Standard Operating Processes (SOPs) associated with service checklists
Operate monitoring tools/capabilities with the enterprise security information and event management (SIEM) and create/tailor complex event alarms/rules and summary reports
Assist in analyzing technical risk, upon request, of emerging cybersecurity tools and processes
Work as part of a security incident response team as needed
Working technical competency in one or more of the following supported platforms: Microsoft Windows Server, Red Hat Enterprise Linux servers, MS Hyper-V/VMWare/ESx/Xen Hypervisors, Enterprise networking/firewalls/intrusion detection/prevention systems, forensic analysis/vulnerability assessment, Group Policy management and configuration, Scripting, BMC Footprints, WSUS, , Lumension, Bitlocker, SQL Server 2012, TomCat, IIS, Windows Server 2012r2/2016, Win 10, Red Hat 6.5, Microsoft Office
Toolkits, SEIMs, Logrhythm, ACAS/Nessus/SCAP, mandatory/role-based access control concepts (e. g. SE Linux extensions to RHEL, PitBull, AppArmor, and Sentris) , video teleconferencing/VOIP, Oracle/MS SQL database security, and Apache/IIS Web server security
Position Qualifications:
1-3 years related experience
Thorough knowledge of Microsoft Windows desktop and server operating systems, Microsoft Exchange Server, and as needed RHEL operating systems administration and associated hardware
Working knowledge of CISCO network and switching and virtualization technologies
Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration
Working knowledge of Risk Management Framework, Common Criteria, and System Security Policy as they relate to assessments and authorization
Working knowledge and current relevant experience with PL2 network environments/systems
Must be familiar with DoD policy as it applies to implementing and executing system and network administration.
Education:
Bachelor's degree or equivalent experience (4 years)
Certifications:
Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level I within 6 months of the date of hire
Security Clearance:
Must possess current Top Secret/Special Compartmented Information (TS/SCI) eligibility
Eligibility for access to Special Access Program Information
Willingness to submit to a Counterintelligence polygraph
Details:
Job Title: Network/System Administrator I
Location: Schriever SFB, CO
Security Clearance Requirement: TS/SCI
Assignment Type: Full-time
Salary: Dependent on the candidate's experience, with a target range of up to $93,000.
Information Technology Support Engineer
Remote support technician job in Boulder, CO
Job Description: Field IT
Roles and Responsibilities:
Detailed Primary Description of project/Requirement Description
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
Inventory management
Imaging of Laptops & Desktops
Printer Management
Assistance in fixing issues for Conference room and working with Vendor for room setup
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Good communication skill
Good Knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLA's)
Support recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
Good to have skills
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Network and Systems Administrator
Remote support technician job in Westminster, CO
Westminster Public Schools seeks a Network Administrator. Submit your CV and any additional required information after you have read this description by clicking on the application button. Located just 15 minutes outside of downtown Denver, Westminster Public Schools is a culturally and ethnically diverse school district that offers a friendly work environment, a very competitive salary, and benefits. xevrcyc
Apply online at WPS.ORG or contact HR at or or at 6933 Raleigh St., Westminster, CO 80030.
Diverse and bilingual candidates are encouraged to apply.
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Remote support technician job in Denver, CO
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Production Support Technician
Remote support technician job in Longmont, CO
Who We Are
Stored Energy Systems (SENS) is an award-winning manufacturer of premium quality power conversion products located in Longmont, CO. In business for over 50 years, SENS is the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, and related products to industrial markets. For more information on our company please see our web site at *****************
Summary
We are looking for a self-motivated Production Support Technician to join our growing company. This individual will work closely with Engineering, the Production Supervisor, assemblers, and component suppliers to identify, troubleshoot, support, and solve production issues to ensure continuous flow of manufactured product without defects.
Responsibilities
Provide daily technical support, troubleshooting, and problem solving to the manufacturing line and component suppliers to ensure continuous flow of manufactured product.
Develop new and enhance / maintain existing build and test instructions to ensure products are built correctly every time.
Troubleshoot and repair manufacturing test equipment, repair cable harnesses, reset test software, and update settings as needed.
Review and disposition rejected materials such as PCAs, transformers, circuit breakers and sheet metal.
Develop, maintain, test, and execute engineering changes to improve manufacturing (DFM/A), control costs, ensure quality, and resolve customer issues.
Perform calibration of manufacturing equipment and maintain calibration schedule and records.
Occasionally perform routine and qualification tests on products and software.
Required Qualifications
5+ years of technical support in a manufacturing environment.
Basic electrical and mechanical engineering knowledge.
Experience working and communicating with test equipment such as voltmeters, calipers, load banks and similar instruments to make manual and automated measurements.
Ability to read and understand electrical schematics and mechanical part drawings.
Familiarity with LEAN manufacturing principles.
Proficient with all common business software, such as Outlook (calendar and email), Word, Excel with the ability to install, update and uninstall software applications.
Experience with interactive use of ERP systems for accessing BOMs, item masters, where-used, and supplier information.
Strong verbal and written communication skills for articulating technical approaches and progress to both technical and non-technical audiences.
Flexible team player who actively establishes and maintains effective working relationships with company management and co-workers, suppliers, and occasionally with customers.
Ability to multi-task.
Preferred Qualifications
Associates degree (or higher) or equivalent in a technical field of study.
Location: This position is located on-site in Longmont, CO.
Base Compensation: $26 - $37.70/hr is the projected range of annual base salary for this role depending on the candidate's overall qualifications and experience.
Closing Date: December 31st. While we expect to keep the position open through this date, the posting may be extended or closed early based on applicant volume and hiring needs.
We offer an exciting and competitive total compensation package designed to inspire! This includes generous paid time off, holidays, as well as comprehensive benefits including medical, dental, vision, short-term disability, life insurance, and an outstanding 401k matching program where employees are instantly vested.
At SENS, our culture is rooted in a set of core values that reflect who we are and how we work. In a recent 2025 poll, our employees identified the values that best define us:
“Innovative”, “Respectful”, “Inviting”, “Flexible”, “Collaborative”, and “Growth Driven”.
Our team describes us as a dynamic, forward-thinking company where everyone has the opportunity to thrive.
At SENS, we pride ourselves on being an equal opportunity employer, fully dedicated to fostering inclusion and diversity. We welcome all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristic.
We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.