Remote support technician jobs in Round Rock, TX - 904 jobs

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. This position focuses on diagnosing and resolving technical issues promptly while providing outstanding customer service. Technicians engage with clients through various communication channels, ensuring a seamless experience that enhances their operational efficiency. Responsibilities: Provide first-level technical support to end users for various software and hardware issues. Document all interactions and resolutions in our ticketing system for tracking and future reference. Effectively manage incoming calls, emails, and ticketing inquiries, prioritizing them as necessary. Collaborate with other IT teams to escalate unresolved issues and ensure timely resolution. Continuously learn and stay updated on new technologies and systems relevant to the company's services. Requirements Strong passion for technology and helping others with IT issues. Familiarity with Windows operating systems, Microsoft Office Suite, and basic network troubleshooting. Excellent communication skills and a customer-oriented attitude. Experience with ticketing systems and remote support tools is a plus. Ability to work well under pressure and manage multiple tasks simultaneously. Helpful to have IT certifications such as CompTIA A+, Network+ or similar. High school diploma required; Associate's or Bachelor's degree in IT or related field preferred. Previous experience in a Help Desk role or customer service experience is highly valued. Benefits Competitive base salary. Comprehensive benefits package including health insurance, retirement plans, and paid time off. Ongoing training and professional development opportunities. Fast-paced and collaborative work environment with opportunities for career advancement.

Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Technical Support Specialist to join our growing Managed Service Provider (MSP) team. As a Level 2 Technical Support Specialist, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas. We'll Provide: Pay range of $28-$38 per hour Paid time off and paid sick time Support/mentorship and a small team work environment Opportunities for continued growth and learning What You'll Do: Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations Troubleshoot and resolve problems related to hardware, software, networks, and security Install, configure, and maintain various IT systems and applications Respond to tickets in accordance with SLA guidelines and document all support activities Assist with onsite and remote support for clients as needed Contribute to the development of knowledge base articles and technical documentation Participate in projects and new technology implementations Skills You'll Need: Valid license and reliable transportation to travel to client sites Minimum 2 years IT industry experience in SMB environments - MSP experience preferred Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration Familiarity with networking concepts, firewalls, and VLANs Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.) Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder Nice to Have: Experience with virtualization technologies (VMware, Hyper-V) Experience with Microsoft Remote Desktop environments Experience with ticketing systems (e.g., Autotask) Knowledge of cybersecurity best practices Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: ********************************************************************

TGCM TECHNICIAN LEVEL I PURPOSE To define the job description for a TGCM (Total Gas Chemical and Management) Site Services Technician Level I at any customer's semiconductor facility that is serviced by Matheson. SCOPE The information contained in this document applies to all Matheson TGCM (Total Gas Chemical and Management) Site Services Technician Level I, depending on scope of work defined in contract with customer. GENERAL Reports to Matheson TGCM (Total Gas Chemical and Management) Site Services Manager. Position Summary TGCM (Total Gas Chemical and Management) Site Services Technician Level I work at customer's facilities and will perform routine duties detailed in this specification, based on terms of contract with customer. Essential Accountabilities Safety Function Perform all duties following appropriate work instructions and procedures. Wear appropriate PPE (personal protective equipment) for tasks requiring use of PPE. Bring safety issues to the attention of the Site Services Manager. Responsible for safely operating and maintaining equipment required for the customer to produce their products. Work is typically in a team environment. Quality Function Follow work instructions and established procedures. Bring ideas for improvement to the TGCM Site Services Manager for consideration. Work schedule will be performed by the terms of the contract with the customer. Complete all training that is required (based on scope of contract). Productivity Function Complete work as time permits. Capture all relevant information on completed work and send daily to TGCM Site Services Manager (and other recipients as required by the TGCM Site Services Manager). Training, Education and Experience Required High school diploma required. Prefer Associates degree in Technical discipline. Ability to work shift work as required. Detailed Description of Activities TGCM Site Services Technician Level I will maintain a safe work environment. TGCM Site Services Technician Level I will complete all safety training in accordance with the schedule. TGCM Site Services Technician Level I is required to safely handle chemical and gas containers in accordance with work instructions. TGCM Site Services Technician Level I is responsible for completing the following duties, as required by the scope of the contract in place with the customer: All work to be performed in a safe manner, following all workplace safety protocols and requirements Operation of chemical and gas distribution systems HPM and inert cylinder changes (including tonners, packs, tube trailers and other bulk containers as required) Chemical container changes (including drums, totes and other bulk containers as required) Rounds and readings, as required Inventory of chemicals and gases, as required Fab deliveries, as required Alarm response on equipment operated and maintained by Matheson Gas and chemical system preventive maintenance and repair, as required Purification system operation and maintenance, as required Unloading of trucks using PIT (powered industrial truck) and manual equipment such as carts and pallet jacks Write Safe Work Permits for contractors, as needed Emergency Response Team member, as required Manage hazardous and non-hazardous waste, as required Escalation of issues (shutdowns, safety concerns, customer requests, etc.) to the appropriate person(s), as required Participation in audits, as required Complete training to adhere to customer requirements, if required Housekeeping, keeping Matheson areas clutter-free and clean Other duties as assigned Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability

Details: About the Role: We're looking for a self-motivated Protection & Control Technician who enjoys hands-on work and being out in the field. You'll handle everything from wiring and commissioning to testing and troubleshooting, taking projects from start to finish with a high level of ownership. What You'll Be Doing: Perform physical wiring and verify all non-factory connections Commission relays and set up/configure network equipment (LAN/WAN) Verify that all equipment is functioning properly Plan and coordinate outages Work with local P&C oversight, engineering, and operations teams to identify and minimize protection gaps Schedule and plan SCADA checkouts Support electrical maintenance and testing on equipment from 480 volts up to 345 kV Troubleshoot and assist field teams during maintenance, shutdowns, startups, and testing projects Write clear and accurate reports Test a variety of complex relays, such as distance, directional power, reverse power, negative sequence, differential, motor, and generator protection Common relay types include: SEL-2411, SEL-421/411L, SEL-487E, SEL-351S, SEL-451, SEL-587, GE L90, GE B30/B90, GE T35/F35/C30 DCB, DTT, and POTT schemes (TC-10BIT/CF-10BI/UPLC) What You'll Bring: Associate's degree in Electrical Technologies preferred, or 2-5 years of related experience (or equivalent) Strong communication and report-writing skills Proficiency with Microsoft Word, Excel, PowerPoint, and AutoCAD Valid driver's license with a clean driving record Willingness to travel domestically as needed At least 3 years of driving experience with a valid, unrestricted license #INDE

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: Hybrid Work Options, Paid Time Off, and Paid Holidays Medical, Dental, Vision, and 401(k) with employer match contributions Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally Position Summary The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Essential Duties and Responsibilities Problem management and escalation of issues in a timely manner Prioritization of tasks and meeting of deadlines, excellent time management skills Excellent troubleshooting and assessment skills Excellent written/verbal communication skills Must be a team player with outstanding customer service skills Entry of time sheets, expense reports and documentation on or before deadline Keep up-to-date on market trends, theory and new ways of doing things; embrace change Assist with change-management activities Prepare and deliver complete and concise documentation for all projects Present progress reports to immediate supervisor and or Project Manager (if so assigned) Help turn business problems into technical solutions Manage deployment of equipment in compliance with established technology policies. Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues. Education/Experience/Certifications 2+ years experience in IT related study or field. Must possess basic knowledge and experience with: Windows 7/8/10 Microsoft Office suite Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) Understanding of basic network concepts Understanding of application, desktop, and server virtualization Understanding of Desktop Deployment / Imaging Bachelor's Degree a plus Desired Experience/Certifications Certifications CompTIA A+ Certification a plus MDAA, MCSA Windows Server 2008/ 2012/ 2016 Microsoft Office 365 Admin portal Understanding of File Permissions (NTFS & Sharing) High School Degree required Associate's Degree or higher preferred Work Environment and Physical Demands Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. The noise level in the work environment is moderate. Frequent local travel required

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job Description Training/Base pay rate of $19.00 per hour. The Base rate increases by .50 upon completion of training. We have a Guaranteed Hourly Rate of $23.00 per hour upon completion of training through your first 9 months. This allows time to build your bonus and commission skills. If your post-training base rate, plus bonuses and commission don't bring you to the Guaranteed Hourly Rate, we will increase your pay. However, the earning potential is much higher! Schedule: 2 days off during the week; during slower season enjoy a four-on, three-off schedule. Bonus Opportunity: Earn a Trained and Active Bonus of $1500.00, paid in two installments: $750.00 at 60 days of employment and $750.00 at 6 months. About Us: At Southern Star, we are the driving fulfillment force behind award-winning DISH TV, cutting edge Starlink Satellite Internet and innovative home entertainment and security products. As a Southern Star technician, you will be more than a service provider; you will be a technology ambassador, enhancing the way customers interact with technology. Compensation: Base Pay and Commissions: Start with a competitive hourly rate and earn commissions. Performance Incentives: Boost your earnings with performance bonuses. First-Year Potential: Earn between $50,000 - $60,000 or more in your first year. Experienced Technicians: Earn between $60,000 - $85,000+ annually. Training and Growth: Paid Training: Comprehensive training to ensure your success. Support: Continuous support to help you achieve your career goals. Benefits: Insurance: Comprehensive insurance benefits. Retirement: 401K plans. Paid Time Off: Generous paid time off. Life Insurance: Company paid $25,000 life insurance policy. Company Vehicle: Provided upon completion of training. Device Plan: Monthly stipend for using your own smartphone. Employee Discounts: Exclusive discounts through LifeMart, including home mortgage lender savings. Role Requirements: Technical Skills: Strong technical knowledge and the ability to scale ladders up to 38 ft and navigate crawl spaces. Travel: Willingness to travel up to 20% of the time (lodging and per diem covered by SSI). Communication: Excellent communication and customer service skills. Sales: Successfully upsell products and services to customers while installing DISH systems. Time Management: Effective time management skills. Must have a clear Background, Drug Screen and Motor Vehicle Record Join Us: Become a part of Southern Star and transform the way customers experience home entertainment. Apply today and unlock your potential!

Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments. Essential Duties and Responsibilities Microsoft Azure and Office 365 Administration Provide remote technical support to customers calling for various technical issues. Provide on-site technical support to customers as needed. Must have flexible after-hours availability for implementation and deployment tasks. Track time and provide troubleshooting notes as you work. Requirements Desired Technical Knowledge Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge. Windows Server and Desktop OS (all versions) Familiarity with public cloud technologies (Microsoft Azure and 365 is a must) Familiarity with MacOS and Linux operating systems. Common Desktop Applications (Office, etc.) Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.) Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery ) Virtualization Technologies (VMware vSphere and Hyper-V) Familiarity with VOIP solutions, such as Ring Central Other desirable skills Basic Scripting knowledge (PowerShell, Bash, Python) Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell) Familiarity administering Remote Desktop Services Additional Requirements Must live in the Austin, TX metro or surrounding area. Participate in after hours support rotation. Must pass background screening. Must be able to lift 20 lbs. Ability to work in a team and communicate effectively. Responsible for entering billable time and notes into ticketing system in real time. Certifications: Preference is given to well certified individuals. Experience: 2+ years experience in a help desk or network support position. Education: Degrees are valued but not required. We prefer experience and certifications. Benefits 75% to 100% work-from-home options if based in Austin, TX Flexible Paid Time Off Medical/Dental/Vision Insurance available Life and AD&D Insurance Disability Insurance GCS is an equal opportunity employer. GCS is a certified small business.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing and deploying Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya, Connectwise, or Ninja. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Summary Our client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing and deploying Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya, Connectwise, or Ninja. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Provides support for integrated audio and video systems across the organization, including end-user support and executive support on a select basis. This role ensures the seamless operation of hardware/software, network, audio/visual, and large estate automation systems through a blend of hands-on technical troubleshooting and proactive support to staff and executives across numerous property locations. Position Responsibilities: Provide advanced technical support to internal DFI team members, executives, and business owners for escalated systems issues; troubleshoot complex problems, identify root causes, and implement effective solutions while ensuring minimal disruption to on-site operations. Act as the initial support contact for company-wide integrated systems including mobility, security, largest estate automation, and other technology systems. Support the design, development, testing, implementation, and troubleshooting of proprietary automation systems. Monitor and maintain multiple A/V sources across multiple property locations, performing scheduled preventative maintenance tasks to ensure optimal performance and minimal downtime. Assess the role of new technology and define integration needs with current and legacy systems. Deliver dedicated executive support, ensuring excellent premium-level service while providing prompt and discreet resolution for technical issues and seamless operation of devices and applications. Collaborate with the IT team on special projects assigned by the Director of IT, communicating project status, issues, and potential concerns to relevant stakeholders. Assist with IT setup for special events, including A/V equipment and associated peripheral equipment. Oversee and organize multimedia file libraries, fulfilling requests and providing support for photo, video, and audio needs. Deliver clear, non-technical communication of IT solutions to staff and relevant stakeholders at all levels. Collaborate with IT to resolve issues that impact service to the principals Create and distribute personalized documentation and quick-reference guides tailored to the preferences of relevant stakeholders. Performs other related duties as assigned. Essential skills and experience: High School Diploma required. Bachelor's degree in IT, Computer Science, Information Systems, or a related field and 5+ years of experience in Audio and Visual IT support or general IT support; or any combination of education, training, and experience that demonstrates the ability to perform the duties of this position Experience with control and automation systems, video conferencing platforms, and other A/V systems Strong customer service skills and ability to maintain a high level of strict confidentiality and professionalism Exceptional interpersonal and communication skills; positive attitude Excellent knowledge of general office procedures Excellent time management skills; ability to organize and coordinate multiple projects with available resources Keen attention to detail, honesty, adaptability, dependability, and a willingness to do hands-on work Possess a valid driver's license with a good driving record Valued but not required skills and experience: VIP or Executive support experience highly preferred Private estate/hotel/ hospitality/museum experience Certifications: CompTIA (A+, Network+, Security+), Microsoft (M365, MD-102), Apple ACSP Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: Basic standing, walking, sitting. Close vision demands due to continual desktop computer work requirements. Work environment: Office/cubical setting. Noise level usually moderate. Travel: Driving of personal vehicle required to various local properties. General sign-off: The employee is expected to adhere to and ensure compliance with all relevant OSHA safety regulations for all facility personnel; as well as all company policies, and to act as a role model in the adherence to policies. All statements are intended to describe the general nature of work being performed by people assigned to this classification. Qualifications WHO ARE YOU You are a self-motivated, go-getter who takes extreme pride in their work. You require little supervision, and work well independently; but also enjoy being part of a team. You are detail oriented, and work well with structure and schedules; but you're fluid enough to change direction with little notice. You're open to feedback, because you always want to be just a little better than you were the day before. You think on your feet, and are an effective communicator - regardless of whether you're chatting with an intern or presenting to the CEO. You are able to manage multiple projects at once and have great people management skills, for when it's time to delegate. You're professional, but don't take yourself too seriously and have an excellent sense of humor. You consider your profession more of a lifestyle than just a job - and are passionate about the career path you've chosen for yourself. You are open-minded, and willing to speak up when you have great ideas. You aren't afraid of change, and seek out opportunities to improve processes. You're comfortable leading (and completing) projects, and do so with a positive attitude. Your background likely consists of work on large properties, private estates, or in luxury hotels. You've taken on a lot in your career, and you're ready for your next challenge! WHO ARE WE DFI is a private property management company dedicated to providing unparalleled Service Excellence to our clients. In support of our goal, we work hard to develop an amazing culture for our teams which extends far beyond a typical organization or benefits package. We offer many exciting programs that focus on developing the whole person - we work hard, play hard and know how to have FUN! Why DFI? Fun, team-oriented environment Competitive salary and performance-based bonus program 100% employer-paid medical, dental, and vision insurance for employees and their dependents (with participation in our Wellness Incentive Program) 401(k) + match Generous vacation and personal time off allowance Charitable donation matching program Training and development opportunities Programs and activities to encourage a balanced lifestyle This is a drug-free workplace where all candidates are required to complete a background check and drug test before employment DFI is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: DFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at DFI are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DFI will not tolerate discrimination or harassment based on any of these characteristics.

The Trailer Technician is responsible for the repairs and ongoing preventative maintenance of restroom, shower, Light Towers, generators, water totes, holding tanks and laundry trailers on the Site Services yard and at customer locations. This position also transports trailers to and from customer sites, including set up and tear down at Events & Emergency Response. CORE RESPONSIBILITIES Inspect trailers per Trailer Condition Report (equipment checklists) to determine overall operating condition. Inspect and repair electrical wiring using proper equipment such as ohmmeters, soldering irons, tape, or hand tools. Inspect and repair all plumbing and propane gas lines using proper materials such as caulking compounds and plastic or copper pipe to ensure proper and safe operation. Connect electrical systems to main power sources, outside power sources (generators), and activate switches to ensure proper and safe operation of appliances, light fixtures, A/C, and heaters. Connect water hoses to supply lines of plumbing systems and test for correct operation of toilets, sinks, showers, hot water heaters, and pumps. Diagnose and repair heater and air conditioning systems. List parts needed, estimate costs, and plan work procedures, using manufacturer parts list. Make minor and major repairs to interior and exterior to floors, wall panels, lights fixtures, skylights, etc. Inspect exterior and interior of trailers for water leakage or moisture and make necessary repairs. Examine or test operation of parts or systems to ensure completeness of repairs. Inspect contents of each trailer for overall readiness per the Trailer Condition Report. (Equipment checklist) REQUIRED SKILLS & QUALIFICATIONS At least three years of experience working in the electrical, plumbing, construction or maintenance field Ability to work independently with minimal or no supervision Ability to perform basic math functions Proof of up-to-date Hepatitis B vaccination or willingness to get one Must be able to read and speak English sufficiently to converse with the general public, to understand highway traffic signs and signals in the English language, to respond to official inquiries, and to make entries on reports and records Must be able to work flexible hours based on route and event schedules PREFERRED SKILLS & QUALIFICATIONS Experience in RV maintenance & Generators REQUIRED LICENSES & CERTIFICATIONS Valid class C driver's license Safe driving record for the past three years

About ROLLER ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few! At the heart of ROLLER is our team - which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey! About the Role We are on the hunt for a highly organized and collaborative technical expert to join us as our new Payments Technical Support Specialist in the US! You will be instrumental in developing and maintaining processes for support escalations, delivering solutions to the most complex customer problems, be an escalation point for queries and assist the customer success teams and create documentation and learning materials to our financial serviced products. Why Should You Apply You'll be heralded for your ability to solve customer problems, you'll be constantly challenged by new and emerging problems and you'll be instrumental in designing updates, materials and solutions for customers. It's an opportunity to make the role your own and really advance your career in payments or develop a payments specialization. You'll get to apply and learn knowledge of global payment solutions coupled with SaaS/Fin-Tech experience to make a significant impact at ROLLER! What You'll Do Respond to all Level 3 support escalations via our help desk Assist customer teams design and implement resources to help customers and internal teams understand payments Communicate with clients and manage escalations around funding and transaction exceptions Develop & maintain a level of expertise regarding ROLLER's operations process as well as technical & software capabilities Coordinate with internal support, implementation, customer success, account management and sales teams to ensure client escalations are resolved Develop and deliver all processes and documentation relating to Payments support Provide key input into overall payments strategy, raising key improvements and investment required to improve ROLLER payment operations and efficiency About You You've been there, done that and have a bias for action and results. You're a mentor who supports customer success members in responding to technical requests and bring organizational abilities to ensure we solve problems once. You'll also bring: At least 3+ years of in-depth knowledge of payment solutions and/or finance industry products and systems Advanced Excel and/or data analytics skills Prior SaaS Experience working in customer support with technical products Outstanding interpersonal, influencing, verbal, and written communication skills Proven experience in defining and achieving innovations and improvements to support systems You bring a strong work ethic with superior time management abilities You are someone who obsesses over customer success with a passion for customers and business You are a self-starter and navigate blockers with initiative Perks! You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews. 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate) Engage in our ‘Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen! Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more. 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers Highly flexible work environment with an All Access pass to WeWork depending on your location Work with a driven, fun, and switched-on team that likes to raise the bar in all we do. Individual learning & development budget plus genuine career growth opportunities as we continue to expand! What You Can Expect Initial call with our Talent Acquisition Manager You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have. Interview with our Head of Payments You will get to meet with our Head of Payments to learn more about the role & ROLLER whilst also talking through your experience in more detail Loop Interviews This is where you will get to meet our wider ROLLER team to do a ‘vibe check' on us to make sure our culture & vibe meet what you are looking for! Offer If all lights are green and the fit feels right, we'll conduct reference checks and you'll receive an offer to join!

As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking an IT Support Analyst to effectively address and manage service requests, incidents, events, and monitor their status through resolution while keeping internal customers up to date with status. This individual will be a part of a highly customer service oriented team responsible for effective provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, and business applications. The ideal candidate will have a diverse technical background and experience supporting a large number of internal customers in a fast paced environment. This individual ensures that the level of customer service, timeliness of service requests and incident resolution, and quality completion of assigned projects adhere to Q2's high standards. RESPONSIBILITIES: * Provide excellent first contact customer service to our internal customers * Provide On-site walkup helpdesk support while in office * Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction in a fast paced work environment * Office hardware setup and support (Monitors, Docks, Peripherals, Laptops) * Complete onboarding and offboarding of employees including provisioning/removal of access and asset issue/reclaim * Configure, test, and distribute workstations to employees * Coordinate escalation and resolution of complex issues with the appropriate IT teams * Help to maintain a positive and professional work environment * Assign appropriate permissions to users in Active Directory, Okta and Azure * Perform regular file archival and data migrations as necessary * Collaboratively document, develop, and contribute to Helpdesk continual service improvement in all areas * Maintain, expand and improve Helpdesk knowledge base documentation * Maintain inventory of all corporate assets issued to employees * Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to * Participate in rotating on-call shifts approximately once per month and after hours support during shift * Provide support for key IT projects (Company Event Support, Office Move Projects, Off-Site Support, SOX Audit Work etc.) * Perform responsibilities within established SOX and security compliance requirements EXPERIENCE AND KNOWLEDGE: * Typically requires a Bachelor's degree in an IT-related field or up to to 3 years of experience related to IT support * Ability to work individually, as a team, and cross-functionally with other departments to resolve complex issues * Strong customer service, written, and oral communication skills * Experience with Active Directory, Azure (EntraID), Okta, Office 365(Exchange) Support * Experience supporting both Windows and Mac workstations * Experience providing effective support to remote users over phone or screen PREFERRED: * Bachelor's degree in Information Systems, Computer Science, Engineering or related field * Experience with Identity Management tools - (SSO) (Okta) * Experience with Mobile Device Management tools - (MDM) (JAMF, Intune, Okta) * Experience troubleshooting and supporting MFA (Okta Verify is a +) * Experience with A/V and collaboration tools (Zoom, Microsoft Teams) * Certification in one or more of the following: MTA, MSCA, Network +, CCENT/CCNA, CompTIA A+, CompTIA Security+ * Experience with Salesforce * Experience with the Atlassian Suite (JIRA, Confluence) * Experience Troubleshooting Endpoint Network Issues * Experience Troubleshooting & Supporting VPN, DNS, Anti-Virus softwares This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Health & Wellness * Hybrid Work Opportunities * Flexible Time Off * Career Development & Mentoring Programs * Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents * Community Volunteering & Company Philanthropy Programs * Employee Peer Recognition Programs - "You Earned it" Click here to find out more about the benefits we offer. Our Culture & Commitment: We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. Applicants in California or Washington State may not be exempt from federal and state overtime requirements

Job Title: IT Help Desk Support Hours: 8:00am to 5:00pm, Monday - Friday Department: Information Technology Contract Type: Long-term contract - possible temp-to-hire Pay: DOE ($27-$32/HR) Requirements: Drug test and background check Position Summary We are seeking a customer-focused IT Help Desk Technician to provide hands-on support for a large manufacturing facility in North Austin. This role serves as the primary point of contact for desktop and deskside support across the site. The ideal candidate has strong expertise in Windows environments, Active Directory, Microsoft 365, and endpoint management. Exceptional communication, troubleshooting, and customer service skills are essential. Core Responsibilities Deliver end-user support for Windows 10/11 laptops and desktops, including deskside and remote assistance. Manage Microsoft 365 accounts and Entra ID (Azure AD): creation, modification, and deactivation of users and groups. Support Active Directory for user management, password resets, and group membership. Troubleshoot Outlook, Exchange Online, Teams, and other Microsoft 365 apps. Perform device imaging and provisioning using WDS, MDT, or Autopilot. Manage endpoint devices via Microsoft Intune, including enrollment, compliance, and application deployment. Coordinate employee onboarding/offboarding: laptop, desktop, and phone setup and recovery. Maintain asset records and documentation in Lansweeper and other IT systems. Provide basic support for phone systems (Cisco CUCM/CIPC) and remote access tools. Participate in IT projects, escalations, and site-wide technical initiatives as needed. Maintain clear communication and deliver outstanding customer service to internal employees. Key Skills & Tools Identity & Collaboration: Microsoft 365, Entra ID (Azure AD), Exchange Online, Teams, SharePoint, OneDrive Endpoint Management: Microsoft Intune (Autopilot, compliance, Win32 apps) Security & Patching: Bitdefender GravityZone, Pulseway RMM Asset Management: Lansweeper Voice Systems: Cisco CUCM/CIPC softphone Help Desk Skills: Ticketing system usage, prioritization, first-contact resolution Qualifications Required: 3+ years in Help Desk or Desktop Support (Helpdesk-first focus) Strong customer service and communication skills Hands-on experience with Windows imaging/deployment tools (WDS, MDT, Autopilot) Experience managing users and groups in Microsoft 365 and Azure AD/Entra ID Knowledge of Active Directory basics Proficiency with Intune for device enrollment, compliance, and app deployment Outlook/Exchange Online troubleshooting experience Ability to maintain accurate documentation and IT records Preferred: Experience supporting mac OS devices via Intune or Jamf Familiarity with security/monitoring tools (Bitdefender, Pulseway RMM) Networking fundamentals (DHCP/DNS, VLANs, VPN client support) Asset tracking experience (Lansweeper) Basic PowerShell scripting for routine administrative tasks About You You are a self-motivated IT professional who thrives in fast-paced, hands-on environments. You enjoy solving problems directly for users, take pride in providing excellent service, and are ready to be the go-to resource for all technology needs across the facility. Drug test and background check required To apply, email me your resume at ************************* or call me at ************ L.K. Jordan & Associates is an equal opportunity employer #LKJATX

Senior IT Support TechnicianSummaryWe are seeking a skilled and customer-focused Senior IT Support Technician to join our IT team and ensure reliable, high-quality technology support across the organization. This role is responsible for installing, maintaining, and troubleshooting desktop hardware and software in both Windows and mac OS environments. The technician will provide Tier 1 and Tier 2 support, manage user accounts via Active Directory and Okta, deploy software updates using tools like Intune and Jamf, and deliver both in-person and remote support to employees across multiple locations.The ideal candidate is a proactive problem-solver with a collaborative mindset and a strong commitment to customer service. This role works closely with IT staff, vendors, and business users to maintain system reliability, enhance user experience, and ensure compliance with IT policies and security standards. Key Responsibilities: Deliver advanced technical support for hardware, software, network, and system-related issues. Diagnose and resolve complex technical problems for end-users both remotely and on-site. Manage and prioritize service tickets to ensure timely resolution. Collaborate with IT team members to resolve escalated issues. Facilitate onboarding for all new U.S.-based employees. Install, configure, and maintain computer systems, software, and peripherals. Perform routine maintenance and updates on workstations, servers, and network equipment. Create and maintain technical documentation, including user guides and knowledge base articles. Conduct training sessions for end-users on new technologies and IT best practices. Manage user accounts and access permissions in Active Directory and other systems. Coordinate with third-party vendors for specialized technical support. Conduct regular audits of IT equipment and software licenses to ensure compliance. Set up and manage audiovisual equipment for meetings and events. Administer Windows endpoints using Microsoft Intune and Autopilot for imaging, deployment, patching, and application packaging. Administer Mac endpoints using Jamf. Manage identity provider (IdP) and single sign-on (SSO) integrations via Okta. Receive, track, and issue hardware, software, and peripherals. Qualifications: Minimum Requirements: 5+ years of relevant IT support experience. Proficiency in Active Directory, Okta, and Google Workspace. Experience with Atlassian tools (Jira and Confluence). Strong knowledge of Windows and mac OS environments. Excellent customer service and communication skills, with the ability to explain technical concepts to users of all skill levels. Solid understanding of PC and laptop hardware and components. Basic knowledge of networking devices such as switches and routers. Ability to troubleshoot and resolve complex hardware and software issues. Strong organizational skills and ability to prioritize workload effectively. Familiarity with internet-based video conferencing tools (e.g., Zoom). Ability to work independently and collaboratively within a team. Physical ability to lift up to 50 pounds.

G2IS is a US Small Business Administration (SBA) and Center for Veterans Enterprise (CVE)-verified Service-Disabled Veteran-Owned Business (SDVOSB) who provides Federal clients system and technology integration, program management, business process optimization, and enterprise solutions. G2IS is seeking a General Clerk III- Help Desk Support to provide support in areas to include answering all phone calls, emails, assign appropriate time and leave units, updating employee profiles, activating/deactivating employee profiles, performing validation overrides, performing tour of duty unit maintenance, gathering and providing reports as requested performing special projects. This is not a remote position. Skills Strong oral and written communication skills; Telephone and email etiquette; Exhibit tact and diplomacy - does not blame the customer, but works together to find solutions; Effective listening; Patient; Goal-oriented focus for resolution of an issue; and Proficient with Microsoft Outlook, Excel, MS Word. Abilities Manage customer expectations for resolution of issues especially in circumstances where an answer is not immediately available; Attention to detail; Ability to multi-task; Independently research and resolve issues using tools and guidance available with minimal need for Supervisory support; Provide clear and concise documentation, especially in occasions where issues must be routed to another team or elevated to a Government employee for support; Interpret laws, policies and procedures to provide accurate information to the customer; Adaptable to changing systems, procedures and policies; and Work in a team environment Experience The help desk support personnel shall have high school diploma or its equivalent with 2+ years of experience in the field or in a related area. Additionally, the Leads shall possess working knowledge of Microsoft Office Access and Excel. Clearance, background investigation: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Equal Opportunity Employer Veterans Disabled Our commitment to an inclusive workplace G2IS is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.