Help Desk Analyst
Remote support technician job in Austin, TX
Our government client is seeking an experienced Help Desk Analyst on an onsite 6+ months renewable contract opportunity in Austin, TX.
# of positions: 2
Role: Help Desk Analyst
W2 RATE - $26/hr
Job Description:
Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer's issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of onboarding process, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
3
Required
Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).
2
Required
Experience working with customers across all levels of technological proficiency.
2
Required
Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems
1
Required
Experience with Active Directory
1
Required
Experience with cloud platforms and technologies like Microsoft Azure
1
Preferred
A strong desire to grow and advance within an organization with an opportunistic landscape
1
Preferred
A strong desire to grow and advance within an organization with an opportunistic landscape
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
************************
“Celebrating 30 years of service.”
Desktop Support Engineer
Remote support technician job in San Antonio, TX
Job Title : Desktop Support Engineer
Duration : Fulltime
Responsibilities
“Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
OEM Vendor co-ordination for faulty or new hardware requirements
“IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application
“Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues
In Scope:
Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor)
Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support
Co-ordination with OEM on Hardware/Software issues
Ticket information documentation using ITSM tool.
Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
Deployment and configuration of new hire equipment (Manually and/or using automated Tools)
Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools
Hardware and software provisioning (check-in and check-out)
Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
Articulate technical solutions to non-technical users in simple and easy to understand terms
Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another)
Uplift and reimage of leaver equipment and update of asset management system/CMDB.
Update of asset management system/CMDB according to Joiner Mover Leaver Process
Computer User Support Specialists (Professional, Scientific, and Technical Services)
Remote support technician job in San Antonio, TX
Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist.
Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U.
S.
-based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
B-Level Technician
Remote support technician job in Austin, TX
About the Company
AVOMO is the autonomous vehicle arm of the Moove Cars group, specializing in the maintenance and operations of self-driving fleets. Our mission is to make urban mobility safer, more efficient, and sustainable. Backed by deep experience in fleet management, we deliver innovative solutions that drive the future of transportation.
About the Role:
We are seeking a B-Level Technician with the ability to perform a wide range of automotive repairs and diagnostics. The B-Level Technician is capable of working independently on most vehicle systems while continuing to develop advanced diagnostic skills.
Responsibilities:
Perform general repairs and preventative maintenance across vehicle systems.
Diagnose and repair issues using universal scan tools.
Support hybrid and electric vehicle service as directed.
Provide accurate documentation of repairs and diagnostics.
Collaborate with A-Level Technicians and Supervisors on complex issues.
Maintain shop tools, equipment, and a safe work environment.
Qualifications:
2-3 years of automotive experience or trade school equivalent.
Strong understanding of 12-volt electrical systems and general repair processes.
Familiarity with autonomous, electric, or hybrid vehicle technology preferred.
Ability to use diagnostic equipment and software.
Solid problem-solving and troubleshooting skills.
Effective communication skills, both verbal and written.
Valid driver's license and clean driving record.
If you're looking to make an impact in a fast-paced, innovative environment, we encourage you to apply and be part of a team driving the future of transportation.
Help Desk Technician
Remote support technician job in Austin, TX
Our public sector client in Austin, TX is seeking a Help Desk Technician to join their technical support team for a 6-month contract, with a strong likelihood of conversion to full-time employment. This is an onsite position supporting day-to-day IT operations for internal staff.
In this role, you will provide front-line technical support by responding to inbound calls, service tickets, and emails in a timely, professional manner. You will troubleshoot and resolve issues related to hardware, software, user accounts, and network connectivity. Responsibilities include password resets, printer configuration, break/fix support, onboarding setup, updating website content, supporting conference room A/V, and resolving more complex issues using documented procedures.
This position requires strong communication, attention to detail, and a customer-first mindset. SEO keywords included:
Help Desk Technician, IT Support, Desktop Support, Technical Support Specialist, Service Desk, Active Directory, Microsoft Azure, Windows 10 Support, Public Sector IT Jobs, Austin IT Jobs
.
Required Skills/Education
Proven experience delivering superior customer service across multiple channels (phone, email, in-person, or chat).
2 years of experience supporting end users with varying levels of technical proficiency.
2 years of experience supporting computers, software, and systems including Microsoft Office Suite, Windows 10, and Adobe products.
2 years of experience troubleshooting information systems and resolving technical issues.
1 year of hands-on experience using Active Directory for account and access management.
1 year of experience working with cloud technologies such as Microsoft Azure.
CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred.
Preferred Experience
1 year of demonstrated initiative and desire for long-term career growth within an organization.
Strong interest in advancing into more complex IT roles within a structured career path.
About Seneca Resources
At Seneca Resources, we are more than just a staffing and consulting firm-we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
Computer User Support Specialists (Professional, Scientific, and Technical Services)
Remote support technician job in Round Rock, TX
Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist.
Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U.
S.
-based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
Entry Level Autism Support Professional
Remote support technician job in Austin, TX
Make a difference in a child's life every single day.
We have immediate openings to support families in need. We're actively hiring kind, enthusiastic individuals who can start right away-or within 4 weeks of accepting an offer. If you're ready to jump in and make a positive impact, we'd love to meet you!
We take every application seriously and value your time.
Our hiring process is fast andthoughtful-we aim to respond within 24 hours of receiving your application. Interviews and offers typically move quickly, and you may even receive a job offer the same day as your interview.
We welcome applicants of allexperience levels, no experience necessary!
Now Hiring - Start Your New Career Soon!
We're filling roles quickly! Apply now if you're ready to begin training right away or within the next few weeks.
Why Join Us?
At Action Behavior Centers, we're driven by our core values-learning, caring, fun, team, and excellence. We foster a diverse, inclusive, and collaborative environment where creativity thrives, and both personal and professional growth are encouraged.
We believe in the potential of every individual we serve, from helping children reach life-changing milestones to supporting our team's success. In our 1:1 ABA setting, you'll work hands-on with children (18 months to 8 years) using ethical, evidence-based ABA techniques in a supportive, center-based environment. With top-tier supervision, ongoing training, and a passionate team by your side, you'll make a real impact every day!
What you'll be doing as a Behavior Therapist
Apply the principles of one-on-one ABA therapy to help children with Autism reach their full potential by reading treatment plan and program descriptions, implementing treatment in line with written description, collecting data, writing insurance notes, and implementing feedback provided by the supervisor during observation sessions.
Support the development of children in early childhood (ages 18 months to 8 years old) through engaging and fun therapeutic activities.
Collaborate with a team of individuals to optimize treatment, safety, and a fun working experience throughout the center.
Engage with children through play, movement, and imitation. For some kids this includes running, dancing, and singing silly songs. For others, this might look like reading a book, watching a video, or playing with cars. Keeping up with the energy and enthusiasm of the kiddos, actively engaging in play, and fostering a joyful atmosphere.
Effectively and positively communicate with stakeholders (e.g., peers, families, supervisors) to coordinate activities, celebrate successes, and advocate for personal needs.
Job Requirements
Lift and move with children in a fast paced environment, which includes the ability to lift up to 30 lbs, bend over to pick items up off the ground, squat, quickly move around on the floor, and run to effectively stay engaged with young children, keep a tidy work environment, and maintain safety.
Maintain an environment conducive to therapy ensuring the play spaces are tidy, organized, and conducive to a stimulating and enjoyable experience for the children.
Multitask to balance multiple actions, decisions, or conversations in the moment while assessing prioritization and safety for all parties.
Support teams by working cohesively as a center, neighborhood, and region. This may include travel to nearby centers to support, when assigned.
Reliable transportation and valid driver's license required.
Must be at least 18 years of age and have a Highschool diploma or GED equivalent.
Complete the RBT certification process within 20 days of employment by passing a 40-hour training curriculum, hands on competency assessment, registering for an exam, and passing the board's exam.
What Our Team Says
We work directly within the Austin community to make a meaningful difference in the lives of children and their families.
“It's a fun environment where a lot of serious work is being done and I work with such a great group of people - it is a team!” Glassdoor Review - Behavior Therapist, Austin, TX
The ABC Advantage
Guaranteed Full-Time Hours: Even if patients cancel.
Promotions & Raises: Every 6 months with transparent feedback and goal setting.
Yearly Tenure Bonus: For eligible Behavior Technicians and RBTs.
Small Caseloads for BCBAs: Focused, individualized care for each child and increased oversight by supervisors.
Fully Paid Training: We cover your Registered Behavior Technician certification process.
No-Cost Supervision: No pay deductions for supervision hours.
No Contractual Obligation: Stay because you love it, not because you're required to.
Generous Benefits & Perks:
10 holidays,10 paid time off days and 2 flex days.
Health benefits covered at 90%.
Free lunch every Friday.
Complimentary subscription to DoorDash DashPass & Calm apps.
Student loan repayment contributions.
Annual celebrations, Teammate Appreciation Week, and team events.
Pay Ranges Based on Experience & Education:
Associates/High School: $16.00 - $24.00
Bachelors: $20.00 - $25.50
Masters: $22.00 - $27.00
For entry level candidates, your first raise is earned upon certification as RBT, typically within 21 days.
Experience in these fields is a plus!
Childcare (nanny, babysitter, preschool teacher, tutor, etc.)
Mental health professionals and advocates (QMHP, behavioral health technicians)
Camp counselors, volunteers, or Sunday school teachers
Degrees in teaching, special education, sociology, psychology, or related fields (any degree preferred)
Experience as paraprofessionals, direct support, or life skills assistants
Passion for working with children with Autism Spectrum Disorder
Eagerness to join a caring, team-oriented culture
See what others have said when they made the decision to grow with us on Glassdoor & LinkedIn
We are a Responsive Employer - we will be in touch with you within 24 hours of applying!
Network Analyst
Remote support technician job in Austin, TX
What you will do:
Receive, inventory, configure, stage, and test network equipment for deployment to branch offices or data centers.
Assist lead engineer with documentation, basic troubleshooting, and maintaining accurate equipment/configuration records.
Prepare and ship network hardware while supporting operational efficiency and freeing lead engineer to focus on engineering tasks.
Who you are:
Entry-level networking experience, ideally CCNA certified or equivalent.
Basic understanding of network devices (switches, routers, firewalls) and networking protocols.
Hands-on exposure to physical network equipment, cabling, staging, and basic troubleshooting.
What's Next: Please email your resume directly to Katelyn: kwatts@provenrecruiting.com if you are interested.
Location: Austin, TX onsite 5x a week
What does this position pay? Compensation is determined by several factors which may include skillset, experience level, and geographic location.
The expected range for this role is $33-40/hr Please note this range is an estimate and actual pay may vary based on qualifications and experience.
Diversity Note: We actively support and promote people of various background from race, religion, gender to geographical area, university, lifestyle, and personality type. Proven recruiting is minority-owned, majority women and is a strong advocate for diversity and inclusion in the community.
Apply Today!
#IND3
Linux Support Specialist
Remote support technician job in San Antonio, TX
Carries out information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, and network telecommunications. Follows escalation protocol for complex issues and collaborates with the upper tier to reach resolution.
Monitors and supports the information technology and systems infrastructures.
Conducts analysis including planning, designing, and evaluating a variety of information technology tools.
Responds to triage requests submitted by Tier I and II specialists to provide guidance and support for system needs and upgrades.
Troubleshoots and resolves problems in an efficient manner with minimal supervision and escalates items that are more complex and works in partnership to reach resolution.
Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
Runs tests on and maintains operating system and related software.
Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
Performs root cause analysis, diagnostics, and monitoring on various production systems.
Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. May evaluate new technologies and releases.
Effectively creates and maintains relevant systems documentation and user guides.
Assists with creating and reviewing technical system recovery plans to reduce down time if an outage were to occur.
Reviews the problem management register and identifies actions.
Interest or motivation to learn and apply scripting methodologies to automate tasks.
Minimum Qualifications
Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
0-3 years of experience in information technology, systems administration or other IT related field.
Must have some hands-on experience with Linux
Familiarity with scripting languages like bash, python, or javascript
Other Job Specific Skills
Strong knowledge of RHEL Operating Systems and containerization.
Applies standard methodology, techniques, procedures and criteria.
Ability to analyze, troubleshoot and resolve basic/routine system hardware, software or networking related problems.
Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
Exceptional customer service skills.
Experience preferred with cloud infrastructure, digital workspace, and storage technology
Intermediate level proficiency with Linux
Beginner level proficiency with Oracle SQL, Ansible Tower, and Python Automation.
Linux Technical Support Engineer
Remote support technician job in Austin, TX
Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our client, an autonomous vehicle company in Austin, TX.
Job Title: Technical Support Engineer - Contractor
Pay Rate: $34/hr (W-2)
Initial Duration: 12 months
Work Schedule: Evening shift, 2:00pm-11:00pm, Tuesday-Saturday
Description: Seeking a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed. In this role, you'll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability.
The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You're comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution.
As a Technical Support Engineer, you'll:
- Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues.
- Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed.
- Maintain NixOS systems, verify version integrity, and complete post-update health checks.
- Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux).
- Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts.
- Support hardware-level troubleshooting by identifying faulty components and validating replacements.
- Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings.
Daily Tasks:
- Diagnostics on onboard systems via SSH
- Connect to robots over ssh, usage of internal pipeline utilities for check up and debug
- Working with dashboards, analyzing log files, identifying anomalies
- Perform rapid triage checking uptime, CPU/RAM/disk check-up, free space checks, time/synchronization health
Required Skills:
- Strong Linux CLI skills and comfort working on production hosts via SSH
- Proven ability to interpret system/service logs and reason from symptoms to root causes
- Practical knowledge of systemd/journalctl and basic networking tools
- Familiarity with NixOS concepts and workflows (or readiness to learn quickly)
- Clear written communication (incident notes, escalation summaries)
Breastfeeding Support Specialist (SEGUIN)
Remote support technician job in Seguin, TX
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
/RESPONSIBILITIES
Responsible for the overall coordination, planning and management of patient, family and staff related to Lactation Services for UH. Manages, supervises and coordinates Lactation Services activities in the designated ambulatory service area.
EDUCATION/EXPERIENCE
An Associates degree in Nursing is required. Bachelors degree in Nursing and 2 3 years experience as an RN preferred. Certified as a Lactation Consultant by the International Board preferred (IBCLC) required.
LICENSURE/CERTIFICATION
A current license to practice professional nursing in the State of Texas is required. A valid Texas drivers license and insured automobile isrequired.Current CPR Healthcare Provider certification is required. xevrcyc Must acquire and maintain IBCLC certification within one year of placement.
Information Technology Engineer I - Network Engineer (San Antonio)
Remote support technician job in San Antonio, TX
The Enterprise Network Engineer I (ENE I) is a strategic position providing advanced level of technical skill and expertise in Network Engineering as well as a tactical position involved with the execution of Networking operations. The ENE I provides an advanced level of technical skill and expertise in the area of managing and maintaining data and voice networks. This position has extensive technical knowledge and experience in operational maintenance, availability, capacity planning, and monitoring of critical Local Area Networks (LAN), Wide Area Network (WAN), and other network related environments.
The ENE I is responsible for systems integration, design and tier III technical support for network systems and technology platforms.
Day to day activities include network provisioning, performance tuning, adding networks, scripting for automating of tasks, assigning ports, error tracking, data movement, software configurations, product evaluation, assigned projects and addressing interoperability issues. The position also works as part of a cross-functional team that deals with the full spectrum of technology and will fulfill the role of third level support for network technologies, providing training and direction to other technical staff that perform the bulk of the first and second level support tasks.
Responsibilities:
Strategy & Planning Plans and coordinates the future state of the networks for CHRISTUS information management. Designs network solutions that meet the information system vision and strategy of the organization; plans, prioritizes, and manages projects, service requests, and routine assignments.
System Engineering- Analyzes network configurations for critical corporate resources; evaluates changes and additions for proposed system acquisitions and provides critical input to the decision-making process relative to integration, operations, cost, resource requirements, and maintenance; develops plans and recommendations to improve the performance and efficiency of the network; addresses all aspects including hardware, software, outside services, etc. and prevents unplanned disruptions of critical systems.
System Integration Integrates network components, subsystems, and facilities into the existing technical environment; assesses network systems availability, bandwidth, and throughput; installs, configures, and verifies the operation of network components; maintains or improves integration and operation of systems relative to the overall environment; leads or participates as team member in cross-system projects.
System Management Designs, implements, and oversees a proactive process to collect and report data and statistics on the internetworking environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release using vendor-supplied updates and patches; performs research and testing to verify impact of installing all updates; coordinates vendor support and ensures relationship is never jeopardized; monitors performance of all assigned systems, responds to reports of slow or erratic performance; control of all aspects of the network; provides training to IM associates and clients as needed
Training & Certification- Maintains in-depth knowledge and current certification in internetworking technologies including but not limited to vendor certifications.
Performs other duties as assigned.
Requirements:
Bachelors degree in Computer Science, Engineering, Math or related field or equivalent experience (8 years) required.
Extensive technical knowledge of Local Area Networks and Access Networks to include:
Advanced level experience with multiple routing protocols, EIGRP, BGP, iBGP, OSPF
Advanced knowledge of network LAN redundancy. Designing and supporting highly redundant networks using HSRP or CSM and multiple layers of redundancy including logical and physical configurations.
Advanced level knowledge in LAN protocol management to include address management and network protocols
Experience with one or more of the following models is desired:
Aruba/Cisco routers, switches and WLAN technologies
Firewalls, IPS and similar technologies
SD Wan technologies
F5 hardware/software technologies
Wan Optimizers (Silverpeak)
Cisco/Avaya Voice over IP Networks (VOIP)
Knowledge of local and wide area networking on multiple platforms: Windows, Linux and VMware; network protocols and routing; network, server, and host operating systems; IP networking, internet and intranet technologies; email, groupware, office automation and collaboration technologies; voice and/or data communications; voice and/or data networking; Windows desktop OS; server hardware, software, and administration.
A total of eight (8) years of experience in large corporate systems environment with a wide variety of Information Management systems, networks and technologies required.
Minimum of (5) years of experience in network engineering, design, implementation and support of large scale LAN, WLAN and WANs.
Prior experience in a health care systems environment is a plus.
One or more of the following certifications preferred:
Cisco & Aruba Certification
Ekahau or Air Magnet Certification
Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time
Information Technology Support Engineer
Remote support technician job in Austin, TX
Job Description: Field IT
Roles and Responsibilities:
Detailed Primary Description of project/Requirement Description
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
Inventory management
Imaging of Laptops & Desktops
Printer Management
Assistance in fixing issues for Conference room and working with Vendor for room setup
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Good communication skill
Good Knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLA's)
Support recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
Good to have skills
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
GFx/Compute Software Technical Lead
Remote support technician job in Austin, TX
WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.
THE ROLE:
Be part of the world's leading graphics and AI accelerator team developing diagnostics applications for the functional and behavior verification of state-of-the-art graphics accelerators. This role will involve designing world class AI and graphics workloads, implementing diagnostics applications, as well as analyzing and debugging the results.
THE PERSON:
To be successful in this role, you should be a proactive self-starter capable of contributing innovative ideas and providing effective technology leadership. You bring excellent knowledge of GPU hardware/software integrations and standard diagnostics design and development techniques. With proven experience in sophisticated development in a complex software and hardware environment, you can contribute to the team's work in bringing to market some of the world's leading discrete and data center GPU's . As a key member of this team, you will need exceptional communication, problem-solving capabilities, and data analysis skills.
KEY RESPONSIBILITIES:
* The candidate would be responsible for planning, designing, developing, debugging, and optimizing diagnostic and feature tests targeting machine learning, HPC hardware accelerators, and general-purpose GPU compute workloads.
* Collaborate with hardware architects and logic designers to solve functional issues, and collaborate with customer support engineers to help resolve verification deficiencies.
* Explore and adopt new or evolving diagnostics methodologies used in the industry to verify complex ASIC designs within intensive production schedules.
* Work within existing verification infrastructure on currently active projects.
* Participate in system-level verification planning.
* Work with external vendors to optimize diagnostic tests to the customer environment
* Ensure enablement and quality of key diagnostic feature test verification for NPI and production enablement of AMD's dGPU and AI products.
* Explore new opportunities using Diagnostics as a vessel for catching defects early in the manufacturing flow (CReST), VF curve generation/prediction (MSA) and identifying RTL design bugs prior to tapeout.
* Mentor junior engineers and develop their technical skillset in regard to Diagnostic workflow, architecture design, and SW development disciplines.
PREFERRED EXPERIENCE:
* Experience developing machine learning, HPC, or general-purpose GPU compute applications.
* Experience with object-oriented programming in modern C++.
* Experience with systems architecture and object-oriented analysis and design.
* Strong software development skills on Linux and debug skills on hardware.
* Experience developing, debugging, or tracing assembly language programs.
* Standard diagnostics design and development techniques.
* Experience on Linux Shell.
* Experience in diagnostics environments with emphasis on dGPU ASIC system-level verification.
* Experience on exploring and adopting new or evolving verification methodologies used in the industry to verify complex ASIC designs within aggressive, market-driven schedules.
* Experience with source code control systems.
* Knowledge of RTL design practices and tools is a plus.
ACADEMIC CREDENTIALS:
Bachelor's/Master's degree, in Electrical/Computer Engineering or Computer Science
LOCATION:
Austin, TX
#LI-AJ1
#LI-HYBRID
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.
Technical Support Team Lead
Remote support technician job in Austin, TX
Job DescriptionDescription:
Who We Are
Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.
We're a growing company looking for motivated professionals to join our team!
About the Role
The Technical Support Team Lead is a key queue and resource administrator in our Support organization. We believe in best-ever experiences from the inside out - so this means we're looking for an approachable, friendly candidate who will love their co-workers as much as we love them.
This position will work closely with Support Engineers at all levels, focusing on overall queue and team health within the organization through impactful metrics, processes, training, and cross-functional project involvement. As needed, the Technical Support Team Lead will work with the Support Management team to identify technical needs, resources, training & education, and make recommendations to help Scale Computing innovate our products. The Team Lead is focused on the day-to-day operations of the queue, team, and resource management.
Great candidates will look like this:
Enjoy troubleshooting and problem-solving analytically
A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment
An excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions
A motivated self-starter who thrives on prioritization and follow-through with a technical hands-on approach
Passionately creative in mindset and has the ability to adapt quickly to evolving business needs
Requirements:
ResponsibilitiesQueue & Escalation Management
Manage e-mail, chat, and phone queues
Monitor case volume per Engineer
Assist in conducting and delivering monthly case audits
Identify case management enhancements & improvements as needed
Identify, triage, and assign all defined support escalations including the oversight/ownership of all assigned Sales escalations and survey responses
Resource Management
Review all Service case assignments for the day
Work with Customer Success Coordinators on post-mortem Service case reviews, audits, & feedback
SOP adherence for PTO and calendar bumpers
Create schedules for lunch, focus time, training, on-call, & holiday coverage
Reporting Management
Create and own dashboards and reporting on queue health keeping support leadership updated on trends and analytics
Perform monthly case audits for each support engineer
Team Management
Drive support engineers positive performance through 1:1 coaching, team meetings, providing feedback during case audits
Address all non-compliance or negative shifts in Support Engineer performance and provide verbal warnings for SOP non-compliance
Escalate unresolved non-compliance and personnel issues to managers as needed.
Reporting Structure
Manage a combination of Tier 1, Tier 2, and Tier 3 support engineers
Reports to Technical Support Manager
Requirements, useful skills/experience
2+ Years working in a team of 10 or more Technical Support Engineers
SC//Hypercore Support T2 level or above
Proficient communication skills (written and oral)
Time management and task prioritization skills
Exceptionally motivated and motivational
High attention to detail
Steady composure in the face of difficult situations
Experience with Scale Computing products a plus
Knowledge of current Hyperconvergence, Edge technologies, and emerging trends
Perks and Benefits
Group medical insurance.
Casual dress code.
Hybrid Work schedule
Paid company holidays.
Cab Facilities.
Fully stocked snacks at office.
Vibrant and Inclusive Workplace Atmosphere.
Flexible work environment and an opportunity to grow as we grow.
Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.
IT Technician
Remote support technician job in San Antonio, TX
Job Title: IT Technician
Zephyrus Engineering Limited is known for transforming ambitious projects into realities through expert engineering and advanced technology. We drive innovation, using cutting-edge solutions to tackle complex challenges in infrastructure, design, and technology. Were looking for an IT Technician who's eager to make an impact, supporting our teams and ensuring flawless digital operations. If you're passionate about technology, problem-solving, and ready to work at the forefront of engineering solutions, this is your chance to shine.
Role Summary:
As an IT Technician at Zephyrus Engineering Limited, you will play a critical role in maintaining and optimizing our tech infrastructure to keep our engineering and project teams connected, secure, and efficient. This role requires a hands-on problem solver who can address both urgent technical issues and routine system upkeep, all while delivering an exceptional IT experience to our employees. From supporting day-to-day operations to assisting with tech upgrades, you'll be essential in driving smooth IT operations across all departments.
Key Responsibilities:
- System Maintenance and Troubleshooting: Diagnose and resolve hardware, software, and network issues swiftly, ensuring minimal disruption to workflow. This includes computers, servers, peripherals, and network components.
- Helpdesk Support: Provide responsive, professional support to employees, assisting them with a range of IT issues, from troubleshooting to guiding on best practices.
- Hardware & Software Setup: Manage the installation, configuration, and upgrades of company hardware, software, and network devices for new hires, project deployments, and system improvements.
- Network Administration: Oversee network health, performing routine monitoring, diagnostics, and troubleshooting for switches, routers, firewalls, and wireless systems.
- Data Security & Compliance: Assist in implementing and monitoring data security protocols to protect sensitive information and prevent breaches, aligning with industry standards and regulatory compliance.
- System Backup & Recovery: Perform regular data backups and support recovery processes to ensure data integrity and business continuity.
- Inventory Management: Track and manage IT assets and inventory, ensuring that all equipment is accounted for, up to date, and properly stored.
- Documentation & Reporting: Maintain detailed records of technical support, system maintenance, configurations, and updates to assist in troubleshooting and future audits.
- Training & Support: Offer technical training to end users on new systems, software, and best practices to empower employees in their technology use.
- Collaboration & Project Support: Work closely with the IT Manager and cross-functional teams to support and implement technology solutions aligned with company goals.
Qualifications:
- Education: Associate or Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Experience:
- 2+ years in IT support, preferably in an engineering or technical environment.
- Proven experience troubleshooting network, hardware, and software issues.
- Technical Skills:
- Strong knowledge of Windows, Mac OS, and Linux operating systems.
- Familiarity with Active Directory, VPNs, and firewalls.
- Experience with network troubleshooting tools and diagnostic software.
- Proficiency with Microsoft Office Suite, Google Workspace, and other productivity tools.
- Knowledge of cyber security protocols and data protection best practices.
- Soft Skills:
- Excellent communication skills with the ability to explain technical issues in simple terms.
- Strong organizational skills and attention to detail.
- Ability to work independently as well as part of a collaborative team.
- A proactive approach to problem-solving and a strong sense of responsibility.
What We Offer:
- Competitive Salary with performance-based incentives.
- Comprehensive Benefits Package: Medical, dental, vision, and retirement options.
- Professional Development: Training and certification opportunities to support your growth.
- Work-Life Balance: Flexibility that respects both productivity and personal time.
- Cutting-Edge Technology: Access to the latest IT tools and software to keep you at the top of your game.
- Innovative Environment: Work alongside talented engineers and professionals who push boundaries in technology and engineering.
Why Zephyrus Engineering Limited?
Zephyrus Engineering Limited combines top-tier engineering with tech-forward solutions to drive results that matter. By joining our team, you'll be stepping into a role where your work directly supports groundbreaking projects that shape communities and industries. If you're looking for an opportunity to grow in a fast-paced, high-impact environment where every day presents new challenges and rewards, wed love to meet you.
Ready to Join Us?
Apply now with your resume and a cover letter detailing your IT experience and why Zephyrus Engineering is the perfect fit for your career path. Take your next step in a tech-driven, inspiring environment, apply today and become part of a team where your contributions matter.
Sip It Hwy 87
Remote support technician job in San Antonio, TX
Job Description
Lead the Fun as a SipIT Shift Leader!
Are you ready to shake things up and lead a team in a fast-paced, fun, and refreshing environment? SipIT is looking for an enthusiastic Shift Leader to join our growing family of frozen beverage enthusiasts!
About Us
At SipIT, we're all about crafting delicious frozen beverages that are conveniently packaged for To-Go enjoyment. Whether it's a boozy treat or a virgin delight, we believe everyone deserves a sip of happiness in the comfort of their own home. If you're passionate about creating memorable customer experiences and love a good frozen drink, you'll fit right in!
What You'll Do as a SipIT Shift Leader
As a Shift Leader, you'll be the go-to person ensuring smooth operations during your shift. Your leadership will help create a welcoming and efficient environment for both customers and team members. Here's a sneak peek at your responsibilities:
- Lead by Example: Motivate and guide your team to deliver top-notch service with a smile.
- Customer Experience: Ensure every customer leaves with a great drink and an even better experience.
- Team Support: Assist in training, mentoring, and supporting team members to be their best.
- Operations Management: Oversee daily tasks like opening/closing procedures, inventory checks, and maintaining a clean, organized workspace.
- Problem Solving: Handle any challenges that come your way with a positive attitude and quick thinking.
What We're Looking For
No prior experience? No problem! We're looking for someone with:
- A friendly and approachable personality.
- Strong communication and leadership skills.
- A knack for multitasking and staying cool under pressure.
- A passion for delivering great customer service.
Why Join SipIT?
While we don't offer specific benefits, we do promise a fun and supportive work environment where you can grow and make a difference. At SipIT, we value teamwork, creativity, and a shared love for frozen beverages.
Ready to Lead the SipIT Team?
If you're excited about the idea of being a part of a company that's all about good vibes and great drinks, we'd love to hear from you! Apply today and take the first step toward a refreshing new career.
SipIT - Where Every Sip is a Celebration!
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IT Technical and Webmaster
Remote support technician job in San Antonio, TX
Job Description
OBLATE SERVICE CORPORATION
OBLATE SCHOOL OF THEOLOGY
JOB OPENING
The Oblate School of Theology is seeking candidates for the following employment opportunity:
Position Title: IT TECHNICAL and WEBMASTERPosition Status: On-Site, Full-Time, ExemptSummary of Description
The IT Technical and Webmaster is responsible for supporting faculty in hybrid distance education courses, maintaining, and troubleshooting IT systems, and managing the school's web presence. This role includes technical support for learning management systems (currently Zoom™ and Moodle™), workstation upgrades, and audio/video system monitoring. The position also involves documenting and communicating system issues and recommending performance improvements.
Essential Duties and Responsibilities
Provide technical support for faculty teaching hybrid-distance education courses.
Assist with training and support in Zoom™ and Moodle™ platforms.
Provide assistance with Zoom™ live streaming for a few special presentations, such as Doctoral dissertation defenses, graduation ceremonies, and other events, as needed.
Troubleshoot and upgrade workstations and related hardware/software.
Plan and execute plugin and website updates
Perform and maintain website backups
Monitor and adjust audio/video systems for optimal performance.
Document and communicate system issues with staff and vendors.
Recommend and implement system performance improvements.
Perform other duties as assigned.
Education and/or Experience
Associate's degree in Information Technology or related field preferred.
Equivalent work experience in technical support and web management will be considered.
Skills and Qualifications
Excellent verbal and written communication skills.
Proficiency in MS Office Suite.
Strong problem-solving and customer service skills.
Knowledge of LAN systems and help desk operations.
Experience with audio/video systems and web content management.
Work Hours
Full-time, 40 hours per week. Monday through Friday, typically morning and afternoons, with some evenings and weekends as needed.
Must pass background check and pre-employment drug testing
IT Adv - TC - Allia and Platf - Cust Dig Tech Salesforce - FSO - Senior Manager - Mul Pos - 1652413
Remote support technician job in Austin, TX
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. The exceptional EY experience. It's yours to build.
IT Advisor, Technology Consulting, Alliances and Platforms - Customer Digital Technology Salesforce - Financial Services Office (Senior Manager) (Multiple Positions) (1652413), Ernst & Young U.S. LLP, Austin, TX.
End-to-end responsibility for architecting, designing, and implementing Salesforce and/or Microsoft Dynamics Customer Relationship Management (CRM) solutions for EY clients. Engage with business and technology stakeholders to translate functional business requirements and processes into CRM application functionality. Develop application and integration architecture and design. Create implementation strategies, approaches, and plans to meet client timelines. Assemble and run implementation teams to deliver client projects. Engage and collaborate with other EY teams to enable client success. Lead business development effort to grow EY' CRM business.
Lead and direct teams of professionals with diverse skills and backgrounds by providing constructive on-the-job feedback/coaching to team members. Develop and maintain long-term client relationships and networks. Manage risk in the delivery of quality client services.
Full time employment, Monday - Friday, 40 hours per week, 8:30 am - 5:30 pm.
MINIMUM REQUIREMENTS:
Must have a Bachelor's degree in Computer Science, Information Systems, Engineering, Accounting, Finance, or a related field and 8 years of experience (of which 5 years must be progressive, post-baccalaureate work experience). Alternatively, will accept a Master's degree in Computer Science, Information Systems, Engineering, Accounting, Finance, or related field and 7 years of work experience.
Must have 7 years of experience as a member of a business and technology transformation team participating in all project life cycle phases; must include analysis, requirements definition, application configuration, operating model design, testing and production deployment.
Must have 6 years of experience working on medium to large sized operations and technology change initiatives or system implementations.
Must meet one of the following:
• 7 years of experience with one of the following CRM information technology applications: Salesforce, or Microsoft Dynamics; OR
• 6 years experience with one of the following CRM information technology applications: Salesforce or Microsoft Dynamics, AND a certification in the associate CRM technology, e.g., Certified Salesforce Administrator, Salesforce App Developer, Sales Cloud Consultant, Microsoft Dynamics 365, Microsoft Power Platform, or a comparable certification.
Must have 3 years of experience in financial services, specifically in one of the following industries: banking, capital markets, wealth management, private equity, or insurance.
Must have 6 years of experience in Agile methodology.
Requires travel up to 75%, of which 10% may be international, in order to serve client needs.
Employer will accept any suitable combination of education, training, or experience.
Please apply on-line at ey.com/en_us/careers and click on "Careers - Job Search”, then “Search Jobs" (Job Number - 1652413).
What we offer
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary for this job is $194,665.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.
EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It's yours to build.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
For those living in California, please click here for additional information.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY's Talent Shared Services Team or email SSC Customer Support at **************************.
This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at ****************************************************************************************** at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".
Easy ApplyIT Technician
Remote support technician job in San Antonio, TX
Job Details 933 Plaza MSO - Pleasanton Rd. - San Antonio, TX Full Time ITDescription
Reports to the Director of Information Technology, who provides objectives, timelines, resources, and responsibilities to support the current and future needs of Gonzaba Medical Group. A non-exempt position responsible for providing technical assistance and support to employees concerning computer hardware and software problems, troubleshooting, and training.
Supervisory Responsibilities:
General Requirements:
This position has no supervisory responsibilities.
All duties performed will be done accurately and in a timely manner.
Provides IT support and troubleshooting services.
Monitors and maintains IT applications, computers, and servers.
Setup and deployment of new hardware and software.
Train employees on computer hardware, software, and other equipment.
Resolve IT related problems and keeps detailed records.
Monitor ticket queues in the IT ticketing system and resolve tickets according to departmental requirements.
Must be able to follow, implement, and create detailed instructions.
Must be able to independently travel throughout the day from site to site.
Other duties as assigned.
Qualifications
Education and Training:
Minimum high school education or equivalent. Degree of Certification in related field or 3 years hands-on experience.
Experience:
Minimum 3 years of experience with IT support functions related to a wide variety of computer hardware, servers, and software - preferably in a healthcare setting.
Other Requirements:
Computer Skills: Knowledge of Word processing software, spreadsheet software, Internet, and database software. Skills in using computer/copier. Proficiency in word processing, spreadsheet, and database software. Experience with electronic medical record systems.
Work Environment:
Works primarily in an office setting and periodically in a clinical environment. Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.
Mental / Physical Requirements:
Requires manual dexterity. Involves sitting up to 80 percent of the day, walking, bending, kneeling, stretching, or standing the remainder. May need to lift up to 45 pounds.
Additional Information:
Gonzaba Medical Group is seeking team members who contribute as A-Players, demonstrate a strong work ethic, are committed to our culture and core values.
Other Duties As Assigned:
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Team members will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Responsibilities, knowledge, skills, abilities, and work environments may change as needs evolve.