Technical Support Specialist
Remote support technician job in Miami Beach, FL
Title: Technical Support Specialist
Onsite 5 days per week - they will pay for parking in their garage
9am-6pm
Duration: 3 month contract to hire - possible conversions earlier (performance based)
HOURS - 9am to 6pm EST
PR: $24-$30/hr
Perm Salary: $60-80K
Desired Skills and Experience:
3 years of experience in IT support or a related technical role.
Strong experience with ITSM and ITIL
Experience supporting Network Infrastructure
Experience with Device/Inventory Management
Experience with Active Directory and local server management
Excellent communication and problem-solving skills.
Ability to thrive in a startup culture-flexible, proactive, and resourceful.
Pluses:
Technical Certifications
Experience in creative industries (film, animation, gaming).
Experience setting up servers
Familiarity with remote support tools and ticketing systems.
Day-to-day:
Insight Global is seeking a Technical Support Specialist for a start-up, digital content studio client of ours. They intersect storytelling and technology, creating cutting-edge films, animations, and video games. They are passionate, creative, and driven by innovation. As they scale, they are looking for a Technical Support Specialist who thrives in dynamic environments and is excited to support their creative operations. This position will be on site five days a week in Miami Beach, FL.
You will be the go-to expert for IT support across our team. You'll ensure our systems run smoothly, troubleshoot issues, and empower our creatives to focus on what they do best. This role is ideal for someone who enjoys autonomy, problem-solving, and working in a fast-paced, creative environment.
Key Responsibilities
Provide hands-on technical support for Mac desktops and laptops.
Troubleshoot and resolve issues related to Google Workspace (Drive, Gmail, Docs, Sheets, etc.).
Manage user accounts, permissions, and system configurations.
Maintain and support hardware, software, and network systems.
Document technical processes and create user-friendly guides.
Collaborate with cross-functional teams to identify and resolve IT challenges.
Proactively monitor systems and suggest improvements.
Information Technology Field Technician
Remote support technician job in Miami, FL
Our client, a respected Managed Services Provider, is looking for a Field Service Engineer to join their team in a hybrid role. This position is perfect for a technical professional who enjoys working directly with clients, solving IT and networking challenges, and balancing onsite support with remote service desk responsibilities.
You'll be a key part of their team, supporting multiple client sites in Florida and providing 1st class technical support that keeps businesses running smoothly.
What You'll Do
Onsite & Field Support: Travel to client locations (primarily Pompano Beach and Miami) to deliver hands-on technical support, install devices, run network cables, set up access points, and troubleshoot hardware and networking issues.
Remote Service Desk: Handle ticket management, provide Level 1-2 support for Microsoft 365, Windows, printers, network connectivity, and other IT issues.
Knowledgebase & Documentation: Maintain accurate client records and contribute to the company knowledge base.
Hardware & Software Provisioning: Install and configure computer hardware, software, and peripherals, and maintain inventory records.
Professional Growth: Collaborate with engineering and service desk teams to expand your skills and complete certifications as needed.
What We're Looking For
Associate or Bachelor's degree in progress
Minimum 3 years IT service desk experience
Minimum 3 years customer service experience (phone/email)
Minimum 1 year Managed Service Provider experience
Experience with ticketing systems (e.g., Autotask)
Proficiency with Microsoft 365 Admin, Windows 10/11, Microsoft Office Suite, and Microsoft Teams
General knowledge of network devices (switches, firewalls, etc.)
Strong communication skills and a customer-first approach
Valid U.S. driver's license with clean record; ability to travel within Florida, including overnight trips
Why Apply?
Work in a hybrid role balancing onsite client interaction and remote support
Gain experience across multiple technologies and IT environments
Join a company that values professional growth, certifications, and technical skill development
Help Desk Technician
Remote support technician job in Miami, FL
We're looking for a bilingual (English/Spanish) L1 Help Desk Technician to join a growing IT services team in Miami. This role is perfect for someone who enjoys solving technical problems, providing excellent customer support, and working in a fast-paced managed services environment. You'll work primarily from the Miami office, with occasional visits to client sites.
Key Responsibilities
Customer Support
Provide phone, remote, and on-site technical support to end users
Listen actively to understand customer issues and respond with empathy and urgency
Deliver clear explanations of technical concepts to non-technical users
Document tickets thoroughly, including issues, resolutions, and follow-up notes
Resolve customer conflicts professionally and maintain a strong focus on satisfaction
Respond to inbound calls and service requests promptly
Technical Support Duties
Troubleshoot and support Windows 11 environments
Diagnose connectivity issues related to networks, shared folders, and internet access
Support and manage Active Directory, NTFS/share permissions, and Microsoft Office applications
Understand basic networking concepts (DHCP, DNS) and firewall fundamentals
Maintain accurate troubleshooting steps and escalate when appropriate
Preferred skills: mac OS support experience, Intune experience, prior MSP/ticketing system experience
Other Requirements
Bilingual: English/Spanish (fluent) required
Reliable transportation for periodic travel to client sites
Ability to lift up to 50 pounds (hardware, equipment, etc.)
Strong initiative, independent work style, and excellent communication skills
Qualifications
2+ years of experience in Windows desktop support required
Experience working in an MSP environment preferred
Solid analytical and troubleshooting abilities
Strong customer service mindset and ability to remain composed under pressure
IT Support Specialist III (On-Site)
Remote support technician job in Miami, FL
Support the Credit Union by assisting with network operations and desktop administration. Provide technical support for tier II and tier III issues. Support staff access to the internet and network resources. Follow established procedures to install software and updates on workstations. Complete projects and assignments independently or under little supervision. Performs processing and run jobs on core system independently or under supervision.
We encourage you to view and apply directly at edfed.org/careers
Duties & Responsibilities:
Perform the duties and responsibilities of the IT Support Specialist II.
Deploy computer images, applications, and updates to all workstations.
Assist in the administration of network devices, VLANS, and configurations.
Troubleshoot advanced issues with Windows PCs and internet connections.
Mentor lower-level Helpdesk/IT technicians.
Work on assigned projects.
Skills:
Creating and administering Group Policy Objects
Experience in the Microsoft 365 ecosystem
Experience in enterprise-level imaging processes (preparing computers for imaging and deployment)
Experience with hardware inventory management systems
Mobile Device Management
Requirements:
Associate's degree or equivalent combination
5 years of related work experience
Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned.
The following are some benefits offered to employees:
Paid Holiday
Paid Birthday
Paid Sick and Personal Days
Paid Vacation
Retirement/401K with matching contributions
Medical, Dental and Vision Insurance
Life Insurance and Long Term Disability
Tuition reimbursement for Undergraduate and Graduate courses
Various Incentive Programs
Career opportunities
About Us:
As a financial institution, EdFed has been dedicated to providing our members, the South Florida educational community, with quality financial services since 1935. As an employer, we strive to provide staff with challenging career opportunities, great benefits, and a friendly work environment. Confidentiality is of the utmost importance in this position.
Service Desk Technician
Remote support technician job in Fort Lauderdale, FL
WORK OBJECTIVE:
Perfroms technical work for desktop operating systems, business applications, printing systems, networking systems, and end users of the Broward County Clerk of Courts (BCCOC) office automation systems.
Work is performed under general supervision with moderate latitude in the use of initiative. Position exercises some independent judgment in accordance with defined policies, procedures, and techniques.
ESSENTIAL FUNCTIONS:
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within the classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Perform troubleshooting, installation and configuration of software/hardware within the standards set by the BCCOC
Document end user issues and steps to replicate issues that come through the support desk
Respond, resolve, or escalate service issues created in the ticketing system
Assist in monitoring the status of service outages and remediation of issues
Provides network assistance and some asset and server management support
Analyzes, identifies, and documents office automation solutions; responds to, tracks, monitors, and maintains records of all support requests acquired via established organizational tools and procedures
Identifies, researches, and resolves technical problems/projects presented through support tickets and requests
Repairs, replaces, and installs software, hardware, and PC peripherals
Coordinates office automation projects; plans and schedules the implementation of systems and programs
Provides guidance on data processing and office automation applications to end users
Contacts hardware and software vendors regarding purchase and maintenance warranty functions
Assists in the training of end users and developing training documentation, as assigned
Supervision:
None
MINIMUM QUALIFICATIONS:
High school diploma or GED required; supplemented by two (2) years of experience delivering technical customer service for office automation systems; or an equivalent combination of education, certification, training, and/or experience.
Technology or Software:
Microsoft Windows Operating Systems
Microsoft Office Applications
Microsoft Active Directory
IP addressing, DHCP, DNS, VPN,
Microsoft Windows Printing, Registry, Logs, & Monitoring
Must have a valid Florida Driver's License and proof of auto insurance.
PREFERRED QUALIFICATIONS:
Completion of two (2) years of college level course work in computer science, information systems, business administration and two (2) years of analytical, technical, and customer service experience in office automation systems.
KNOWLEDGE, SKILLS, AND ABILITIES:
Support technical issues relating to Microsoft Windows, Windows Server, and Active Directory
A solid understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, Active Directory users and permissions.
Knowledge of systems integration, Active Directory design and management, operating systems installation and support, Microsoft application software and how to effectively implement.
General applicant troubleshooting in a Windows environment required
Proficiency with laptop, desktop, and peripheral hardware troubleshooting required
Ability to analyze complex problems and move them to resolution.
Performs basic administrative and security tasks for variety of applications, software, including but not limit to: Active Directory, Duo Security (MFA), Office 365 Applications, VPN, and Networking, OS Deployment Tools, iOS
Good communication skills; including oral and written communication, timely response and feedback, with ongoing updates to management and team members.
Goal oriented and a demonstrated ability to continually prioritize tasks, and work under pressure with sensitivity to deadlines.
Must have strong customer service skills.
Must have excellent documentation and writing skills
Enforce corporate information security and IT policies.
Knowledge of general computing, networking, software, and hardware concepts
Skill in the use of Microsoft Office products (Word, Outlook, and Excel) and applicable department and organization specific software and to learn and become proficient in the use of other specialized software as may be required
Skill in using mathematics to solve problems
Ability to clearly communicate and understand information in English, both orally and in writing
Ability to follow oral and written instructions
Ability to use reasoning skills that minimize duplication of efforts, including but not limited to comparing, classifying, analyzing and coordinating
Ability to visually inspect and manipulate small computer components and assess PC problems and provide potential solutions and/or recommendations
Ability to learn modern office system equipment, including, but not limited to, the installation and service of hardware and software such as file servers, PC's, printers, and operating systems
Ability to learn methods of analysis of business office requirements for the application of current and state-of-the art office system technology
Ability to learn PC hardware/software configurations for stand-alone and LAN workstations, including operating systems, communications requirements (main frame needs, etc.), and other support software packages
Ability to establish and maintain effective working relationships with those contacted in the course of work regardless of race, religion, age, sex, disability, political affiliation, sexual orientation, and diverse cultural and linguistic backgrounds
Ability to regularly attend work and arrive punctually for designated work schedule
PHYSICAL REQUIREMENTS:
Depending on functional area of assignment, tasks involve the ability to exert heavy physical effort usually involving lifting, carrying, pushing and/or pulling of objects and materials of heavy weight (up to 50 pounds). Involves some climbing, balancing, stooping, kneeling, crouching, crawling, walking, or standing. Tasks may involve extended periods of time at a keyboard or workstation and extended periods of time standing and/or walking.
ENVIRONMENTAL REQUIREMENTS:
Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.
SENSORY REQUIREMENTS:
Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors. Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally and in writing.
Construction Technology Specialist
Remote support technician job in Fort Lauderdale, FL
SCOPE AND ORGANIZATIONAL IMPACT
Our Construction Technologies Specialist position works to standardize field workflows and drives adoption of construction management platforms across projects. They bring deep knowledge of construction management processes from project setup through document control, RFIs and submittals, quality and safety routines, schedule handoffs, change management, and closeout. Working closely with Operations, the Lead Specialist position translates jobsite realities into clear, scalable practices, coordinates rollouts and training, and keeps feedback loops open so standards stay practical. They mentor others, support change in the field, and ensure technology use strengthens safety, quality, schedule, and cost outcomes.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Define and maintain SOPs, checklists, and standardized workflows that work on jobsites
Lead end-to-end implementation efforts for new or changed workflows, including planning, site readiness, pilot design, cutover playbooks, and go-live support
Travel to project sites to observe current processes, coach teams, capture pain points, and share best practices
Run change impact reviews with Operations and Shared Services and align roles and responsibilities across teams
Plan and deliver training and communications for new or changed workflows
Partner with team members to shape configurations, forms, logs, dashboards, and reports that match operational needs
Track adoption and data quality with straightforward KPIs; drive corrective actions with project leadership and report results
Surface system limitations and translate field needs into clear vendor enhancement requests and help influence product roadmaps
Coordinate with vendors on release timing, feature fit, and known issues; validate fixes and communicate impacts to project teams
Lead cross-functional working sessions to resolve cross-project process issues and improve handoffs
Support evaluations and pilots of new tools and features with clear goals, test scripts, and success criteria; recommend go/no-go
Act as an escalation point for process questions and adoption blockers; route technical issues to the right teams and follow through to closure
Mentor team members and project champions to build onsite capability and sustain standards over time
Perform other duties as assigned
EDUCATION AND WORK EXPERIENCE
Minimum bachelor's degree in the field of Construction Management, Engineering, Business or a related field (or equivalent experience)
6+ years in construction operations with strong project team exposure
Demonstrated experience with construction management platforms (e.g., Procore)
Proven experience with prevalent ERP platforms (e.g. CMiC, Oracle, Sage 300) is a plus
Expertise with field workflows, including document management, RFIs, submittals, quality, safety, and scheduling
Demonstrated experience with cost control processes related to construction, such as management of contracts, budgets, change orders, etc.
Proven record of creating SOPs, running trainings, and leading adoption across multiple implementation initiatives
Strong interpersonal and coaching skills; experience managing cross-functional stakeholders
Proven ability to translate business and user needs into scalable, platform-based solutions
Ability to lead change management efforts and facilitate field adoption of new technologies
Excellent written and verbal communication skills, with the ability to train and influence diverse project teams
Problem-solving skills and an innovative mindset for improving business processes and technology utilization
Bilingual (English/Spanish) preferred
Technology Support Analyst
Remote support technician job in Miami, FL
JOB SUMMARY: Provide technical and administrative support for the deployment team. Test and specifications of new technology, installation of new software, monitoring deployment methodologies and administering and monitoring the deployment queue for shoreside support.
DUTIES & RESPONSIBILITIES:
Monitor deployment queue and update priorities as needed.
Develop and maintain processes that can help streamline the department and improve efficiency.
Review, analyze and streamline both administrative and technical processes.
Assist with analyzing and resolving any issues of computers not receiving the monthly critical patches in order to make sure all computers are within compliance meeting SOX standards and procedures as well as IT Security boundaries.
Create and use Service Now reports to help monitor the department queues.
Work with vendor support contacts to resolve technical problems with desktop computing equipment and software and develop mitigation techniques to apply resolutions when found.
Provide 24/7 support to team members from various time zones and work sites, as necessary.
Continuously evaluate technology to recommend and implement technology upgrades inclusive of hardware (CPU, memory, hard drive, network card, etc) and operating system to adjust to the changing needs of the user community. Develop testing schema to validate new technology choices and deployment scenarios.
Work with numerous computer platforms in a multi-layered client server environment. Support Apple (MAC) and MS Windows OS, hardware and software applications specific to enterprise applications.
Perform other job-related functions as assigned.
QUALIFICATIONS
DEGREE TYPE: Associate's Degree
FIELD(S) OF STUDY: Computer Science or Management Information Systems
EXPERIENCE:
Minimum 2 years of experience troubleshooting hardware or providing desktop support.
Experience using Service Now preferred.
COMPETENCIES/SKILLS:
Knowledge of mobile, desktop and laptop hardware and software including Windows (all versions), Linux, MAC OS X, Android, IOS, and common enterprise applications including Microsoft Office, diverse browsers, hardware drivers, and connectivity.
Extensive knowledge in troubleshooting and able to identify options for potential solutions.
Ability to conduct research into issues and products independently as required without pervasive supervision.
Excellent written and oral communication skills to work with users at all levels in the organization. Strong customer-service orientation.
Basic Windows scripting skills and advanced Microsoft Office Suite set-up and troubleshooting skills recommended.
Ability to work well in a team-based environment as well as working independently.
Good organizational skills to prioritize multiple tasks and demonstrated problem-solving skills. Ability to provide support after hours for emergency situations when necessary.
Technical Support Analyst
Remote support technician job in Deerfield Beach, FL
Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth!
RESPONSIBILITIES:
Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements.
Help to service and maintenance audio-visual equipment as needed.
Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal.
Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements.
Will continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool.
Fully document all service management incidents and requests in ServiceNow ITSM Suite
Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages. Search Service Desk knowledge base articles, SOP's for possible incident resolutions.
Responsible for properly determining and assigning higher-tiered service management incidents/requests to responsible assignment groups if the resolution cannot occur at the TSA level.
Assist in the mentoring and training of all TSA II team members.
Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions.
Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed.
Act as the primary escalation point for vendor and operations team communications during individual market center system outages.
Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment.
This is a 6-month contract-to-hire position in Deerfield Beach. Enjoy an onsite work environment.
REQUIRED SKILLS:
8+ years of help desk support experience
High-level understanding and experience in network troubleshooting, network design topology, TCP/IP knowledge, VLANS, and routing
Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology
Exposure to ITIL foundational structures
Warehouse experience
PREFERRED SKILLS:
Industry-related certifications (A+, Security+, Network+, ITIL, Microsoft MCP/MCSE)
Bachelor's degree
Must be authorized to work in the US. Sponsorships are not available.
Information Technology Infrastructure Specialist
Remote support technician job in Coral Gables, FL
Contract Role: IT Infrastructure Specialist
Duration: 3-6 months
Work Arrangement: 3 days onsite (Coral Gables, FL), 2 days remote (flexible as needed)
We are seeking an experienced IT Infrastructure Specialist to support and optimize our enterprise systems during a short-term engagement. This role requires hands-on expertise in managing and maintaining critical infrastructure components across on-premises and cloud environments.
Key Responsibilities
Administer and maintain Windows Server, Active Directory, and related services.
Manage and optimize Azure cloud resources and integrations.
Configure, monitor, and troubleshoot VMware and Nutanix virtualization platforms.
Ensure system security, performance, and reliability across all environments.
Collaborate with internal teams to deliver infrastructure improvements and resolve technical issues promptly.
Required Skills
Strong proficiency in Windows Server and Active Directory administration.
Hands-on experience with Microsoft Azure services.
Expertise in VMware virtualization and Nutanix hyperconverged infrastructure.
Solid understanding of networking, storage, and system security best practices.
Ability to work independently and communicate effectively with technical and non-technical stakeholders.
Technical Support Engineer
Remote support technician job in Coral Springs, FL
The Technical Support Engineer provides technical assistance for both application support and desktop administration. This role requires troubleshooting software and hardware issues, managing IT assets, and ensuring smooth system operations while addressing customer inquiries across multiple support channels.
Responsibilities:
Application Support:
• Document and respond to customer inquiries via phone, and email.
• Troubleshoot and resolve application-related issues, assisting users in software
setup, and configuration.
• Maintain detailed records of software performance and recommend improvements
to enhance efficiency.
• Collaborate with engineers and senior IT staff to address complex technical
problems.
• Monitors individual performance objectives, meets standards, and assures
customer satisfaction goals are met.
IT Systems Support:
• Act as the primary contact for hardware/software/network issues across the
organization.
• Assist the Senior System Administrator with IT requests and system upgrades.
• Install, configure, and update desktop software and hardware.
• Manage IT assets, including device setup, storage, disposal, and troubleshooting.
• Ensure security compliance, performing BIOS/firmware checks and monitoring IT
infrastructure.
• Oversee Mobile Device Management (MDM), managing device enrollment,
compliance, and troubleshooting.
• Administer Multi-Factor Authentication (MFA), assisting users and securing
authentication processes.
• Deploy and manage Trend Micro security solutions, ensuring system security and
policy compliance.
• Serve as a secondary point of contact for Rapid7 Immediate Threat Response,
monitoring vulnerabilities and coordinating security updates.
• Regularly review Jira tasks, ensuring timely completion and quality assurance.
• Create and maintain technical documentation for software, security policies, and IT
procedures.
• Continuously assess IT processes and propose innovative improvements.
• Perform regular system checks, eg network drives.
• Upgrade computers (eg RAM, storage).
• Provide on-call support, including after-hours incident response (as needed)
• Handle other IT-related responsibilities as assigned.
Qualifications:
• Bachelor's degree in computer science, IT, or related field (preferred).
• Strong troubleshooting skills for software, hardware, and network issues.
• Working knowledge of Windows/MacOS, Microsoft Office, and enterprise applications.
• Experience with asset management, MDM, MFA, and cybersecurity tools.
• Excellent communication skills, able to explain technical concepts to non-technical users.
• Ability to multitask and prioritize in a fast-paced environment.
Physical & Work Environment:
• Ability to lift up to 50 pounds, access equipment in tight spaces.
• Primarily office-based, with occasional travel for technical support.
• May require evening/weekend work for system maintenance and upgrades.
Contract Java Tech Lead
Remote support technician job in Fort Lauderdale, FL
We are currently recruiting a Java Tech Lead for a 6-month contract located in Ft. Lauderdale, FL. This is an on-site position. Position offers a competitive rate. Please forward an updated resume as soon as possible if you meet the qualifications. Thank you.
Job Description:
• Minimum 8 10 years overall
• Technical Lead experience is mandatory
• 8+ years as a Java Application Developer, including: J2EE, Web
Services, modern/complex web app development
• 7+ years of hands-on experience with Spring Boot
Strong understanding of:
• REST API design patterns
• Spring Framework (Spring Boot, Spring Security, Spring-WS,
Dependency Injection)
• OAuth2 for authentication/authorization
• Microservices architecture
• Proficient with development tools: GIT, Maven, Jenkins, JIRA,
Confluence
Experience with:
• RedHat Linux and Windows operating systems
• MySQL databases
• Exposure to Azure Cloud services:
• Docker, Kubernetes, Java performance tuning
• Self-motivated, flexible to learn new technologies, and able to
adapt to varying project requirements
• Strong team leadership and problem-solving skills to drive effective
business solutions
Technical Support Specialist
Remote support technician job in Miami, FL
The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team.
Duties and Responsibilities
* Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
* Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs.
* Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors.
* Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.
* Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units.
* Assist with projects such hardware or software upgrades, office moves and special events.
* Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.
* Document and maintain user request and incident records in IT Service Management System.
* Perform other duties as required.
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
Target Salary Range
$75,000 - $85,000 if reporting to a supervisor in New York
Qualifications
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources).
Education and/or Experience:
Required:
* BA/BS degree or equivalent work experience
* A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including:
* Experience supporting Windows-based computers, including Microsoft Windows 10
* Experience supporting VoIP Telephony solutions
* Experience with enterprise imaging solutions for Windows-based computers
* Experience supporting Smartphones, e.g., iPhone, Android
* Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix
Preferred:
* Law Firm or Professional Services experience
* A+, ITIL and Microsoft Office Application certifications
* Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM
Other Skills and Abilities:
* The following will also be required of the successful candidate:
* Strong organizational skills
* Strong attention to detail
* Good judgment
* Strong interpersonal communication skills
* Strong analytical and problem-solving skills
* Able to work harmoniously and effectively with others
* Able to preserve confidentiality and exercise discretion
* Able to work under pressure
* Able to manage multiple projects with competing deadlines and priorities
Sidley Austin LLP is an Equal Opportunity Employer
#LI-EC1
Auto-ApplyIT Support Specialist
Remote support technician job in Fort Lauderdale, FL
About Us
At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.
Core Values
The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability.
Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs
Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes
Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients.
You will play a pivotal role in maintaining these values and contributing to the company's mission of redefining healthcare delivery through superior pharmacy services.
Job Summary
The Pharmacy Hub seeks IT Support Specialist to provide critical floor-level technical support across all departments. This role requires a self-sufficient technician who can handle diverse hardware/software issues and manage IT assets. You'll work in a fast-paced environment where you'll learn multiple systems quickly and solve problems independently after initial training. An ideal candidate excels in dynamic environments and can juggle multiple tasks while delivering consistent, reliable support.
Requirements
1+ years of IT support experience
Bilingual Proficiency (English and Spanish)
Strong Windows 10/11 and basic mac OS support skills
Experience with printer and peripheral device troubleshooting
Basic networking knowledge (TCP/IP, DNS, DHCP)
Basic understanding of Active Directory
Familiarity with ticketing systems
Ability to research solutions independently
CompTIA A+ certification strongly preferred
Who We Need
Self-sufficient problem solver - After initial training, you'll own issues from start to resolution
Fast learner - You'll be learning multiple systems quickly in a fast-paced environment with many moving pieces
Proactive - Spot problems before they escalate, suggest improvements
Flexible - Schedule varies based on operational needs
What You'll Be Doing
Troubleshoot printers (office and label), barcode scanners, Windows PCs/laptops, and
MacBooks
Perform basic network troubleshooting (connectivity, wireless, IP configurations)
Image and deploy computers using established processes
Manage IT assets: receiving, labeling, checking in/out, inventory tracking
Create system accounts as needed (training provided)
Reset passwords and unlock accounts
Document solutions in Confluence knowledge base
Research and implement fixes independently
Respond to helpdesk tickets within SLA
Escalate complex issues to IT management or engineering teams
What We Offer
Competitive salary.
Bonus program based on productivity and efficiency.
Flexible scheduling options.
Opportunities for growth in a rapidly expanding telepharmacy practice.
Collaborative and innovative work environment focused on patient safety and compliance.
Work Schedule
Standard: Monday to Friday
Must be flexible to adapt to inspections, audits, or urgent compliance/quality needs
Pay Range$50,000-$51,000 USD
Benefits:
401(k) with up to 4% matching
Medical, dental, vision and life insurance
Paid time off
Paid public holidays
At The Pharmacy Hub, we don't just offer jobs-we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success.
If you're ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.
Auto-ApplyAdvanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Remote support technician job in Miami, FL
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
IT Technician
Remote support technician job in Miami, FL
Job DescriptionBenefits/Perks
Competitive Compensation
Flexible Scheduling
Career Growth Opportunities
We are seeking a knowledgeable IT Technician to join our team. As the IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. You will also handle all IT support requests and assist colleagues with their IT needs. Your role is vital to the smooth operation of our company and allowing us to reach our business goals. The ideal candidate has strong technical skills as well as excellent customer service and communication skills.
Responsibilities
Maintain computer hardware in working order
Set up employee workstations (computers, printers, routers, etc)
Install and configure software
Train colleagues in best practices in technology and how to use software and equipment
Assess security risks and ensure the security of networks and computer systems
Maintain optimized local network
Qualifications
A bachelors degree in Computer Science or a related field is preferred
Previous experience as an IT Technician or an IT Certification is preferred
Strong troubleshooting and analytical skills
Ability to work well as part of a team
Strong written and verbal communication skills
Understanding of data privacy and security
AV/IT Technician
Remote support technician job in Miami, FL
The role…
At Soho House, the Audio Visual (AV) Technician plays an integral part of ensure member, guest and staff have technically sound and functioning property. As the AV Technician, you will mix soundboards, play video recordings, enhance lighting, and coordinate graphics.
A successful AV Technician is cool-headed, self-motivated, can think quickly on their feet and thrive in a fast-paced environment. This role embodies an unconventional workday and may require, nights, and weekends to support screenings and large-scale events. We hope you're a critical thinker with great people skills and a knack for making things work!
Main Duties.
Daily support for audio, visual, IT related troubleshooting and partnering with the events team to ensure lighting, sound, music and all other variables are set-up, secured and prepared prior to guests' arrival
Respond to guest's needs in a timely matter and quickly provide solution or alternative option that can enhance one's experience
Properly communicate, document, and advise on all project that are in process, complete or require outside support
Maintain safe standards, in addition to a clean, organized, and stocked work area and consistent high-quality service throughout the property
Monitor in house equipment and usage as well the presentation, preparation, repair and dispatch of films is effective, cleaning and maintenance of projection equipment, diagnose and solve problems, liaising with Service Engineers and Contractors as appropriate
Operate Cinema in all film and digital video formats and liaise with clients regarding technical needs and assist in presentation set ups within the Cinema and areas of the property
Liaising with in-house couriers, print managers and keep up with technical developments in relation to cinema and multi-media equipment, systems, etc. and technical training opportunities.
Required Skills/Qualifications
1+ years related experience, Computer Science or related Degree preferred.
Detail oriented and ability to multitask, under pressure and trouble shoot quickly in a fast-paced environment
Must be familiar with Digital Projection Equipment. Christie 35MM Projector, HD & Betacam. Dolby Audio Processors.
Technically competent and confident to support computer, Internet, software and network security needs
Experienced with AV lighting, sound, electronic, repair, installation of AV equipment and adhere to local process
Flexible schedule to work night and weekends as needed
Strong verbal and written communication skills.
Knowledge of all aspects of all building Multi-media (including sound systems, DJ decks, mixing board & consoles, phone systems and IPTV infrastructures) equipment and technical specifications.
Computer Science or related Degree preferred
Physical Requirements
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to work on your feet for at least 8 hours.
Fast paced movements are required to go from one part of the club to others.
Must be able to move, pull, carry, or lift at least 40 pounds.
Occasionally kneel, bend, crouch and climb as required.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
Paid Time Off: Full- Time Employees have sick day's + vacation days
Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development: An extensive range of internally and externally run courses are available for all employees.
Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
Auto-ApplyIT TECH
Remote support technician job in Miami, FL
ESSENTIAL DUTIES AND RESPONSIBILITIES
The key job duties of IT professionals typically include creating new computer systems, networks, and applications or finding software errors through troubleshooting. Many of them can be involved in various tasks depending on their roles and the company's needs.
As an IT worker, you can expect to work with computer-based information systems, software, and hardware, typically by designing, developing, and managing them. Everyday responsibilities can include:
Identifying technical problems
Deploying the appropriate IT solutions to solve problems.
Designing computer-based systems or programs
Identifying user needs with technology
QUALIFICATIONS:
An IT job can range from an IT support specialist, project manager, or software designer. Positions in this field cover a broad variety of roles that can vary depending on the company. An IT position generally involves managing and storing data using computers, software, databases, networks, and servers. As an IT professional, you may write programs, maintain networks, analyze systems, and provide technical support.
EDUCATION / EXPERIENCE :
Bachelor's degree in information technology, information systems, computer science or related field (graduate degree a plus).
Minimum three years' experience overseeing IT teams and projects.
Sound understanding of computer systems, networks, security, telecommunications, databases and storage systems.
Ability to manage and prioritize tasks and projects.
Solid working knowledge of all relevant coding languages and security protocols.
Excellent analytical and problem-solving skills.
Experience implementing and managing Artificial Intelligence (AI).
Team oriented.
Bilingual in English and Spanish.
Auto-ApplyIT Technician
Remote support technician job in Miami Beach, FL
A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
This position is responsible for the operation and maintenance of both POS systems. This position will also provide a wider coverage area. This position will report directly to the I.T. Director.
Essential Functions and Responsibilities
Maintain the Micros system both hardware and software
Correct database issue through out the Micros system
Process all Micros changes and menu configurations requests
Organize proper retention of historical data either to disk or tape
Fix or replace non-operational equipment
Maintain the retail systems both hardware and software
Fix or replace defective hardware
Work with the retail manager to ensure proper configuration
Cover weekend hours for a seven day I.T. coverage plan
Establish and conduct a Preventive Maintenance schedule for all printer and PCs
Collect a hardware inventory for comparison to our automated list
Manage and administer all Loews Hotel policies as they relate to the I.T. department
Supportive Functions and Responsibilities
Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
Attends all appropriate hotel meetings and training sessions
Promotes and applies teamwork skill at all times
Is polite, friendly, and helpful to all guests, management and fellow employees
Maintains cleanliness and excellent condition of equipment and work area
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Complies with hotel standard, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Ability to make decisions on imperfect information
Agility in multi-tasking
Bias toward action
Decisiveness
Other duties as assigned
Qualifications
Detailed knowledge of software and hardware operating systems to include: Windows OS, MAC OS
Management and operation of: Retail POS and F&B POS (Micros)
Knowledge of network architecture and system design
Effective organization and communication skills
Auto-ApplyIT Technician
Remote support technician job in Dania Beach, FL
Why you should join our winning Team!
FUN and SPECTACULAR CUSTOMER SERVICE are at the heart of the Casino @ Dania Beach, a place where WORK = FUN. Working at our casino is about providing the best service and being a great team player! Join our Housekeeping Team to provide a clean and safe entertainment facility for our external and internal customers.
What you will be doing
Maintains, and monitors the operation of the local area network.
Handles all help desk requests.
Maintains inventory database of all electronic equipment, parts and supplies.
Assists with IT orientation for new and existing employees.
Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating system management systems.
Tests disaster recovery policies and procedures; completing back-ups; maintaining documentation.
Provides network support to end-users when necessary.
Other duties as assigned.
The ideal candidate for this position
High school diploma preferred.
2-3 years of computer operation experience in a large end-user environment preferred.
Strong technical knowledge of audio-visual equipment, network and PC operating systems.
Strong technical knowledge of current hardware, protocols and standards.
In-depth knowledge of applicable data privacy practices and laws.
Excellent written, oral and interpersonal communication skills.
Proven analytical, evaluative and problem-solving abilities.
Must be flexible and able to work well independently and in a team environment.
Must be able to work a flexible schedule to include nights, weekends and holidays.
May be required to assist customers in an open, well-ventilated, semi-enclosed terrace where cigarette and cigar smoking is permitted.
Must apply and obtain the appropriate state occupational gaming license, which includes lifetime FBI criminal background check.
Must pass drug testing as per company's Drug Free Workplace Policy and applicable background checks.
Benefits You Will Enjoy
Part Time
401(k) - Traditional and Roth Retirement Plan
401(k) - Up to 4% Employer Match
Onsite Employee Meal Discounts @ The Grill and Pizzelato
Onsite Entertainment Discounts @ Stage 954
Free Access to Learning Management Platform for continuous Learning and Development
Free Access to Financial Planning Resources through Amerant Bank
Free Access to Exclusive Discounts & Perks
Free Parking
Dania Entertainment Center, LLC is a Drug Free Workplace and Equal Opportunity Employer - M/F/D/V EOE
Auto-ApplyIT - AV TECH I (NON PRODUCTION) - FT
Remote support technician job in Hollywood, FL
Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at ********************************** call ************ or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits & Perks:
We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit ************************************* to see our full list of benefits!
Responsibilities
Under the direction of the Manager of IT, the incumbent is responsible for installing, maintaining and operating all IP and analog audio/visual equipment.
Essential Job Functions:
* The exhibit is conducted in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida for departmental policies and procedures.
* Install, troubleshoot and optimize IP AV devices including Hardware and Software issues.
* Troubleshoot network connectivity issues and install/re-install cable as necessary.
* Provide basic network administration support including VLAN creation.
* Provide assistance with the rollout of AV system hardware and software upgrades and patches as those requirements arise.
* Liaise with, and provide training and support to, end users and staff on AV system operation and other technical AV issues.
* Collaborate with the Business Analyst, System, and Network administrators to ensure efficient operation of the company's AV environment.
* Assist in ensuring that customer requests via the ticketing system are managed to closure.
* Troubleshoots malfunctions and/or audio & video shorts, when necessary, perform other duties as assigned.
* Maintains all LCD, LED monitors and displays on the property.
* Controls all volume levels and video content for the property, assists local entertainers with sound before and after their scheduled performance time when needed
* Maintain a clean and organized work area as directed.
* Perform administrative tasks as may be required by local and corporate policy.
* Manage replacement spares through RMA programs to ensure maximum hardware availability and minimum down time related to maintenance issues.
* Perform a variety of tasks as required by sister properties.
* Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
* Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
* Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
* Perform other duties as assigned.
Qualifications
Qualifications:
* High School Diploma or equivalent required. An associate's degree in a computer-related discipline is preferred.
* Minimum of two (2) years' experience in computer hardware support and maintenance or AV systems support and maintenance required. Equivalent technical training and certification may be considered.
* Must possess or acquire A+, QYSY 0 and QSYS1 certification in the first 12 months of employment.
* Experience with digital encoders, Direct TV, and digital audio equipment is a plus.
* Technical knowledge of Windows OS is required. Knowledge of current protocols TCP/IP, WINS, DHCP and DNS required.
* Preferred minimum of two (2) years' experience working with and troubleshooting AV related equipment (projectors, sound, TV's, lighting controls, exc.).
* Experience installing, configuring and troubleshooting network AV devices.
* Experience installing wall mounted TV's in a production environment.
* Experience working with the basics of Cisco switches; the ability to configure a VLAN.
* Well-developed written and verbal communication skills along with strong time management and interpersonal skills required.
* Must possess a positive demeanor and work well in a team environment.
* Must be proactive and have a desire to grow professionally, as well as have the ability to take a task from start to finish with planning, research, documentation, and follow-up.
* Must have strong analytical and problem-solving abilities.
* Willingness to work in stressful situations in front of multiple demanding customers.
* A neat appearance and professional conduct are required.
Auto-Apply