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Collections Specialist jobs at Republic Services

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  • Collections Specialist Remote- must live within 30 miles of Cleveland OH!!

    Republic Services, Inc. 4.2company rating

    Collections specialist job at Republic Services

    Bonus Plan Details (if applicable): Rewarding Compensation and Benefits Eligible employees can elect to participate in: * Comprehensive medical benefits coverage, dental plans and vision coverage. * Health care and dependent care spending accounts. * Short- and long-term disability. * Life insurance and accidental death & dismemberment insurance. * Employee and Family Assistance Program (EAP). * Employee discount programs. * 401(k) plan with a generous company match. * Employee Stock Purchase Plan (ESPP). The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: * Safe: We protect the livelihoods of our colleagues and communities. * Committed to Serve: We go above and beyond to exceed our customers' expectations. * Environmentally Responsible: We take action to improve our environment. * Driven: We deliver results in the right way. * Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATION Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. RECENT RECOGNITION * Barron's 100 Most Sustainable Companies * CDP Discloser * Dow Jones Sustainability Indices * Ethisphere's World's Most Ethical Companies * Fortune World's Most Admired Companies * Great Place to Work * Sustainability Yearbook S&P Global
    $27k-33k yearly est. 23d ago
  • Collections Specialist- must live within 30 miles of Cleveland OH!!!!

    Republic Services, Inc. 4.2company rating

    Collections specialist job at Republic Services

    With general direction and working within established guidelines and limits of approval, the Collections Specialist performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts. PRINCIPAL RESPONSIBILITIES: * Following standard operating procedures, contacts customers via phone, fax, email or standard letter to bring accounts to a current status. * Completes system assigned tasks within the designated timeframes. * Reconciles and applies customer payments posted on account. * Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion. * Researches customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels. * Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency. * Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary. * Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables. * Accurately and concisely documents actions taken on assigned accounts with the system application. * Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership. * Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority. * Performs other job-related duties as assigned or apparent PREFERRED QUALIFICATIONS: * High School diploma or GED * A thorough knowledge and understanding of collections transactions and processes. MINIMUM QUALIFICATIONS: * 2 years of collections or relevant experience required. Pay Range: $18.92 - $28.38 Bonus Plan Details (if applicable): Rewarding Compensation and Benefits Eligible employees can elect to participate in: * Comprehensive medical benefits coverage, dental plans and vision coverage. * Health care and dependent care spending accounts. * Short- and long-term disability. * Life insurance and accidental death & dismemberment insurance. * Employee and Family Assistance Program (EAP). * Employee discount programs. * 401(k) plan with a generous company match. * Employee Stock Purchase Plan (ESPP). The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: * Safe: We protect the livelihoods of our colleagues and communities. * Committed to Serve: We go above and beyond to exceed our customers' expectations. * Environmentally Responsible: We take action to improve our environment. * Driven: We deliver results in the right way. * Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATION Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. RECENT RECOGNITION * Barron's 100 Most Sustainable Companies * CDP Discloser * Dow Jones Sustainability Indices * Ethisphere's World's Most Ethical Companies * Fortune World's Most Admired Companies * Great Place to Work * Sustainability Yearbook S&P Global
    $18.9-28.4 hourly 23d ago
  • Mechanical Component Specialist - Analyst

    Constellation Energy 4.9company rating

    Cordova, IL jobs

    Who We Are As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future. The Mechanical Component Specialist - Analyst position is based out of our Quad Cities Generating Station in Cordova, IL. Total Rewards Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more. **This Analyst role can be filled at the Entry level, Mid-level or Senior level. Please see minimum qualifications list below for each level** Expected salary range: Entry Level - $75,000 Mid-level: $ 86,000 - $ 106,000 Senior Level: $110,000- $124,000 Ranges are per year based on experience, along with a comprehensive benefits package that includes bonus and 401K Primary Purpose of Position Performs advanced technical/engineering problem solving in support of nuclear plant operations while acting as a resource and technical expert to engineers. Responsible for technical decisions. Possesses excellent knowledge in functional discipline and its practical application and has detailed knowledge of applicable industry codes and regulations. Primary Duties and Accountabilities Provide in-depth technical expertise to develop, manage and implement engineering analysis, activities and programs. Provide technical expertise and consultation through direct involvement and as a subject matter expert when consulted to identify and resolve equipment and system problems Directly fulfill engineering and technical leadership accountability regarding short-term and long-term programs that impact site operations Perform engineering tasks as assigned by supervision applying engineering principles. Accountable for the accuracy, completeness, and timeliness of work ensuring proper configuration management and assuring that standard design criteria, practices, procedures and codes are used in preparation of plans and specifications. Perform independent research, reviews, studies and analyses in support of technical projects and programs. Recommends equipment, new concepts and techniques to improve performance, simplify construction, reduce costs, correct design or material flaws, or comply with changes in codes or regulations. Perform other job assignments and duties as directed by management or pursuant to company policy, including but not limited to emergency response, departmental coverage, call outs, and support of outage activities in positions outside the department. MINIMUM QUALIFICATIONS for Assoc Engineering Analyst/E01 Bachelor's degree in a technical field (non-engineer) OR Associate's degree in a technical field and 1+ yrs of nuclear or related industry experience OR High School Diploma/GED and a minimum of 2 years nuclear experience Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties MINIMUM QUALIFICATIONS for Engineering Analyst/E02 Bachelor's degree in a technical field (non-engineer) and 2+ yrs of nuclear or related industry experience OR Associate's degree in a technical field and 3+ yrs of nuclear or related industry experience OR High School Diploma/GED and a min of 5 years applicable nuclear experience Working knowledge of engineering processes and systems required for the specific functional area Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties MINIMUM QUALIFICATIONS for Engineering Analyst/E03 Bachelor's degree in a technical field (non-engineer) and 5 + yrs of nuclear or related industry experience Associate's degree in a technical field and 7+ yrs of nuclear or related industry experience High School Diploma/GED and a min of 8 years nuclear experience or related experience of which 5 years should be at the exempt level Working knowledge of engineering processes and systems required for the specific functional area Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties Preferred Qualifications Rotating Equipment Specialty and hands On experience with: Pumps and Compressors Advanced technical degree or related coursework
    $110k-124k yearly 3d ago
  • Capturis - Disconnects Invoice Specialist

    Conservice 4.1company rating

    Mandan, ND jobs

    When you join Capturis, you're joining a team that's been rooted in Mandan, ND for more than 25 years. As part of the Conservice family, the nation's leading utility management provider, we're backed by the strength, resources, and stability of an industry leader. That means more opportunities, more support, and a future you can build right here at home with the Capturis team you know and trust. Pay: $15.30 Location: Remote/Hybrid if located in Mandan, ND Schedule: 6 AM - 3 PM CST, 7 AM -4 PM CST, 8-5 PM CST Overview The Invoice Specialist role consists of requesting payment extensions, requesting expedited payments and follow up work with the utility providers to make sure payments were posted correctly to eliminate any chance of disconnection of services for our customers. Invoice Specialists are also responsible for requesting missing invoices, late fee removal, following up on disconnect notices, and mailing address updates from the utility providers. Responsibilities As an Invoice specialist, you will: * Phone Usage: Medium (about 40% of your day) * Request payment extensions with providers * Request expedited payments * Ensure payments posted correctly * Request missing invoices * Work with providers for late fee removal * Follow up on disconnect notices Preferred Skills * Previous Customer Service Experience * Strong Computer Skills * Excellent telephone and email etiquette. * Excellent research and problem solving skills with a strong attention to detail. * Time management and organization * High school diploma or equivalent Qualifications: * High School Diploma or GED
    $15.3 hourly 51d ago
  • Collections Specialist : Kenner, Louisiana

    Waste Pro 4.8company rating

    Baton Rouge, LA jobs

    Waste Pro of Louisiana is looking for a Proactive, Attentive, and Detailed Collections Specialist. If this describes you and are able to adapt to a fast paced environment, we have a place for you! The Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts. ESSENTIAL JOB FUNCTIONS: * Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits. * Goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls * Follow up on calls and email, fax or mail copies of invoices as required * Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment * Perform credit evaluations for new or renewal business to determine credit worthiness * Process credit card payments on accounts and resolve questions and issues on accounts * Assist the sales department in account set up by setting credit limits and terms * Run daily reports -- credit hold report, credit balance report and aging reports * Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold. * Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes. * Complete the weekly top 30 aging account report to the company CFO and others required * Run Aging reports and update notes in system regarding status of payment on accounts. * Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required * Provide back up for customer service, Accounts Receivable Clerk as necessary OTHER JOB RESPONSIBILITIES: * Employees in this job classification must attend and participate in corporation sponsored training courses as assigned. * Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate. * Any additional job duties that may be assigned by the Supervisor. WORK ENVIRONMENT: Normal setting for this job is: office setting.
    $30k-39k yearly est. 1d ago
  • Collections Specialist : Kenner, Louisiana

    Waste Pro USA, Inc. 4.8company rating

    Baton Rouge, LA jobs

    Waste Pro of Louisiana is looking for a Proactive, Attentive, and Detailed Collections Specialist. If this describes you and are able to adapt to a fast paced environment, we have a place for you! The Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts. ESSENTIAL JOB FUNCTIONS: * Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits. * Goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls * Follow up on calls and email, fax or mail copies of invoices as required * Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment * Perform credit evaluations for new or renewal business to determine credit worthiness * Process credit card payments on accounts and resolve questions and issues on accounts * Assist the sales department in account set up by setting credit limits and terms * Run daily reports -- credit hold report, credit balance report and aging reports * Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold. * Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes. * Complete the weekly top 30 aging account report to the company CFO and others required * Run Aging reports and update notes in system regarding status of payment on accounts. * Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required * Provide back up for customer service, Accounts Receivable Clerk as necessary OTHER JOB RESPONSIBILITIES: * Employees in this job classification must attend and participate in corporation sponsored training courses as assigned. * Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate. * Any additional job duties that may be assigned by the Supervisor. WORK ENVIRONMENT: Normal setting for this job is: office setting. REPORTING RELATIONSHIPS: Reports To: Office Manager SUMMARY OF POSITION: The Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts. ESSENTIAL JOB FUNCTIONS: * Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits. * Goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls * Follow up on calls and email, fax or mail copies of invoices as required * Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment * Perform credit evaluations for new or renewal business to determine credit worthiness * Process credit card payments on accounts and resolve questions and issues on accounts * Assist the sales department in account set up by setting credit limits and terms * Run daily reports - credit hold report, credit balance report and aging reports * Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold. * Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes. * Complete the weekly top 30 aging account report to the company CFO and others required * Run Aging reports and update notes in system regarding status of payment on accounts. * Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required * Provide back up for customer service, Accounts Receivable Clerk as necessary OTHER JOB RESPONSIBILITIES: * Employees in this job classification must attend and participate in corporation sponsored training courses as assigned. * Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA. * Any additional job duties that may be assigned by the Supervisor. QUALIFICATIONS: * Associates Degree or its equivalent and a minimum of 2 years of experience in the credit and collections field. * Basic financial skills including knowledge of commonly used collections practices and procedures. * Proficient in working on a PC, and competent in the use of Microsoft Office. Must be proficient in Excel, Outlook and Word. * Ability to interact and communicate effectively, orally and in writing. * Knowledge of Fair Credit Reporting Act * Excellent organizational skills * Waste Industry experience preferred Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. * Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day; * Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely; . WORK ENVIRONMENT: Normal setting for this job is: office setting.
    $30k-39k yearly est. 22d ago
  • Accounts Receivable Specialist - Career Advancement Opportunities!!!

    Casella Waste Systems, Inc. 4.6company rating

    Halfmoon, NY jobs

    The Accounts Receivable Specialist provides excellent customer service associated with the accounts receivable functions while building consumer relationships and securing payment, creating positive pay habits, and assisting customers with billing and service inquiries. Hiring Range: From $18.00-$22.00 per hour. Key Responsibilities * Implements collection processes for past due accounts utilizing the multiple systems involved in the management of Casella customer accounts. * Documents all internal and external communications to ensure proper transmission of customer interactions. * Assesses the critical information within a customers' account to determine the best course of action while retaining the customer. * Manages a portfolio of customers by communicating via phone, fax, email and customer portals regarding balances. * Manages communications and engages in active listening with customers, confirming or clarifying information to resolve questions and concerns. * Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued. * Adheres to all departmental procedures regarding daily operations to provide consistent customer experiences. * Acts as a liaison between customers and other departments within the organization to mitigate credit risk. * Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Career Path Definitions & Distinctions Entry Level: Demonstrates the ability to identify account type, billing process and service levels. Can competently navigate through multiple platforms and systems. Is able to read and reconcile account history identifying discrepancies, billing needs, account stats and resolution needed. Ability to manage portfolios for one line of business. Ability to leverage department resource to execute monthly reporting needs and standards. Effectively manages a portfolio of customers via phone, fax, email and customer portals regarding their accounts. Fields inbound phone calls and resolves inquiries. Maintains communication with customer and division teams. Demonstrates proper Excel skills. Has 0-2 years of accounting or related experience, associates degree in accounting or finance related field or equivalent experience. Intermediate Level: Demonstrates competencies of all Entry Level requirements with little to no assistance. Has the ability to perform unapplied cash process, assists with training of new staff and understands the bankruptcy process. Has the ability to resume services and billing on delinquent accounts. Has the ability to manage portfolios for two lines of business. Leverages educational opportunities for advanced training in customer service, conflict resolution and company technology platforms. Demonstrates advanced Excel skills, 2-4 years of accounting or related experience, Bachelor's Degree in Accounting or Finance related field or equivalent experience. Senior Level: Demonstrates the ability to cross trail lines of business, process basic adjustments under $3,500.00 within an account or singe division. Ability to manage portfolios for 3 or more lines of business. Process credit requests up to $5,000.00. Is proficient in reading Dun & Bradstreet and Experian reports. Can navigate systems at an advanced level and can describe system processes to peers. Has the ability to mentor and assist with the implementation of training collectors at the Entry and Intermediate levels. Has successfully completed leadership classes. Demonstrates advances analytical ability to analyze and communicate the impact of changes to accounts. Exhibits excellent verbal, written, and formal presentation skills, 3-5 years of accounting experience, billing experience and has a Bachelor's Degree in Accounting or Finance related field. Education, Experience & Qualifications The successful candidate will have an associate's degree or equivalent experience, have the ability to work with specific timelines, the ability to work on site in Rutland, VT and be legally eligible to work in the US. A demonstrated ability to work as part of a team in a collaborative environment and 0-2 years of accounting or related experience is desired. A bachelor's degree in an accounting or finance related field and customer service experience is preferred. Proficiency with Microsoft Office Applications, basic to intermediate knowledge or Excel, excellent verbal, written, analytical and formal presentation skills and the ability to work under pressure are required. Attributes Responsible, team-oriented individual who is attentive, organized, adaptable, and results-oriented with the ability to see the larger picture while focusing on detailed information.
    $18-22 hourly Auto-Apply 37d ago
  • Accounts Receivable Specialist - Career Advancement Opportunities!!!

    Casella Waste Systems, Inc. 4.6company rating

    Halfmoon, NY jobs

    The Accounts Receivable Specialist provides excellent customer service associated with the accounts receivable functions while building consumer relationships and securing payment, creating positive pay habits, and assisting customers with billing and service inquiries. Hiring Range: From $18.00-$22.00 per hour. Key Responsibilities Implements collection processes for past due accounts utilizing the multiple systems involved in the management of Casella customer accounts. Documents all internal and external communications to ensure proper transmission of customer interactions. Assesses the critical information within a customers' account to determine the best course of action while retaining the customer. Manages a portfolio of customers by communicating via phone, fax, email and customer portals regarding balances. Manages communications and engages in active listening with customers, confirming or clarifying information to resolve questions and concerns. Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued. Adheres to all departmental procedures regarding daily operations to provide consistent customer experiences. Acts as a liaison between customers and other departments within the organization to mitigate credit risk. Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Career Path Definitions & Distinctions Entry Level : Demonstrates the ability to identify account type, billing process and service levels. Can competently navigate through multiple platforms and systems. Is able to read and reconcile account history identifying discrepancies, billing needs, account stats and resolution needed. Ability to manage portfolios for one line of business. Ability to leverage department resource to execute monthly reporting needs and standards. Effectively manages a portfolio of customers via phone, fax, email and customer portals regarding their accounts. Fields inbound phone calls and resolves inquiries. Maintains communication with customer and division teams. Demonstrates proper Excel skills. Has 0-2 years of accounting or related experience, associates degree in accounting or finance related field or equivalent experience. Intermediate Level : Demonstrates competencies of all Entry Level requirements with little to no assistance. Has the ability to perform unapplied cash process, assists with training of new staff and understands the bankruptcy process. Has the ability to resume services and billing on delinquent accounts. Has the ability to manage portfolios for two lines of business. Leverages educational opportunities for advanced training in customer service, conflict resolution and company technology platforms. Demonstrates advanced Excel skills, 2-4 years of accounting or related experience, Bachelor's Degree in Accounting or Finance related field or equivalent experience. Senior Level : Demonstrates the ability to cross trail lines of business, process basic adjustments under $3,500.00 within an account or singe division. Ability to manage portfolios for 3 or more lines of business. Process credit requests up to $5,000.00. Is proficient in reading Dun & Bradstreet and Experian reports. Can navigate systems at an advanced level and can describe system processes to peers. Has the ability to mentor and assist with the implementation of training collectors at the Entry and Intermediate levels. Has successfully completed leadership classes. Demonstrates advances analytical ability to analyze and communicate the impact of changes to accounts. Exhibits excellent verbal, written, and formal presentation skills, 3-5 years of accounting experience, billing experience and has a Bachelor's Degree in Accounting or Finance related field. Education, Experience & Qualifications The successful candidate will have an associate's degree or equivalent experience, have the ability to work with specific timelines, the ability to work on site in Rutland, VT and be legally eligible to work in the US. A demonstrated ability to work as part of a team in a collaborative environment and 0-2 years of accounting or related experience is desired. A bachelor's degree in an accounting or finance related field and customer service experience is preferred. Proficiency with Microsoft Office Applications, basic to intermediate knowledge or Excel, excellent verbal, written, analytical and formal presentation skills and the ability to work under pressure are required. Attributes Responsible, team-oriented individual who is attentive, organized, adaptable, and results-oriented with the ability to see the larger picture while focusing on detailed information. Benefits Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.
    $18-22 hourly Auto-Apply 1d ago
  • Billing Coordinator

    Veolia North America 4.5company rating

    Baytown, TX jobs

    ** Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. **Job Description** **Position Purpose:** The position's purpose is to bill customers as quickly and as accurately as possible after receiving all the required documentation. **Primary Duties /Responsibilities:** + Engage with the Technical Customer Advisor to understand when a job has been carried out. + Match manifest with original job request in RPM. Confirm this with the Technical Customer Advisor. + Escalate to Technical Customer Advisor for speedy resolution in the event of issues. + Create and issue the invoice. + Respond to any billing queries (that would first come through the Customer Technical Advisor). **Qualifications** **Education / Experience / Background:** + Invoicing and/ or other financial experience + Experience of using computer invoicing systems or similar + Sufficient understanding of waste streams, transportation and disposal or the ability to build this understanding + High School Diploma **Knowledge / Skills / Abilities:** + Very numerate + High attention to detail + Very organized and efficient + Knowledge of, or ability to build knowledge of, the hazardous waste business + Able to work collaboratively across different functions and to secure help from colleagues **Additional Information** **Benefits:** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
    $35k-47k yearly est. 42d ago
  • Collection Analyst

    Carroll Independent Fuel Company 4.1company rating

    Baltimore, MD jobs

    Job Details CIF Corporate Headquarters - Sparks Glencoe, MD 18 LOVETON CIRCLE - SPARKS GLENCOE, MD $25.00 - $28.00 HourlyDescription Join Our Team as a Collection Analyst Do you have a compassionate nature and a passion for delivering exceptional customer service? Are you someone who truly listens, builds lasting relationships, and seeks the best solutions for customers? If so, we'd love to hear from you-apply today! Location: Onsite - Corporate Headquarters in Sparks, MD (just off York Road, near Hunt Valley Towne Centre and I-83) About the Role Carroll Motor Fuels is seeking a detail-oriented and empathetic Collection Analyst to support our accounts receivable operations. This key position ensures timely collections from our valued customer base while upholding the trust and integrity that defines our company. Responsibilities Monitor accounts receivable and identify outstanding debts. Contact customers with overdue accounts in a professional, solution-oriented manner to collect payments and/or negotiate payment plans. Identify reasons for delinquency and escalate issues to management as necessary. Maintain accurate and up-to-date records of all collection activities and communication. Collaborate with internal departments to resolve payment discrepancies and improve collection outcomes. Monitor and submit regular reports detailing the status of unpaid accounts and repayment progress. Develop and maintain positive professional relationships with both internal teams and customers. Respond promptly to customer inquiries with accurate and helpful feedback. Apply analytical and critical thinking skills to continuously improve collection processes. Handle escalated collection-related calls professionally and empathetically. Ensure compliance with all applicable contracts, laws, and industry regulations. Perform additional tasks and duties as assigned. Required Skills and Abilities Proven knowledge of billing procedures and corporate collection techniques, with a strong aptitude for numbers. Familiarity with laws and regulations surrounding debt collection. General understanding of accounting principles and practices. Ability to manage priorities, work independently, and thrive in a dynamic, fast-paced environment. Excellent time management, organization, and multitasking abilities. Strong problem-solving skills and a customer service mindset. Exceptional written and verbal communication skills. High level of integrity, discretion, and reliability. Proficiency in Microsoft Office Suite (Outlook, Word, Excel). Quick learner with the ability to adapt to new software and systems. Experience working with CRM systems is a plus. Qualifications Education and Experience: Minimum of 2 years of corporate collections experience with interaction across a large customer base. High School Diploma required. Associate or bachelor's Degree is a plus. Best in Class Benefits Including 401(k) with Company match Comprehensive Health Plans: Medical/Dental/Vision Insurance Supplemental Aflac Insurance Paid PTO Casual Business Attire Employer Paid Life Insurance & Voluntary Life Insurance Plans Pet Rx Perk for employees with fur babies Tuition Reimbursement for continuing Education Employee Referral Bonus Program Ready to apply? We're excited to meet professionals who share our values of compassion, integrity, and customer dedication.
    $49k-64k yearly est. 60d+ ago
  • Credit and Collections Analyst

    Veolia North America 4.5company rating

    Milwaukee, WI jobs

    ** Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. **Job Description** **Position Purpose:** Responsible for administering the region's credit program consistent with credit policies, procedures, and departmental goals while minimizing bad debts and maximizing the return on accounts receivables by utilizing a variety of collections strategies to ensure improved operations and to determine risk/credit worthiness. **Primary Duties /Responsibilities:** + Establish terms of payments and credit limits after reviewing and analyzing the available information on existing and/or potential customers. + Collect all assigned accounts receivable that have matured and maintain all active customer files to determine slow paying or lowest possible loss from bad debts. + Conduct special credit investigations and customer appraisals utilizing a variety of reports such as Dunn and Bradstreet to determine credit worthiness. to make an informed credit decision once information has been received. + Develop customer credit histories to determine credit status prior to establishment of lines of credit. + Research invoice discrepancies for resolution of aged/ past due receivables and develop strategies to recover monies due Onyx. + Analyze in-house financial reports to identify potential problem cases and prepare various reports for management review. + Work with other professionals within the region to discuss credit issues, specifically leading credit and collection meetings with Operations and Sales Leadership. **Qualifications** **Education / Experience / Background:** + High School diploma or GED required + BS or BA in Business or related financial discipline preferred + 3 to 5 years related work experience in Commercial or Factoring areas preferred **Knowledge / Skills / Abilities:** + Computer proficiency with Microsoft ExcelSuite + Strong team player + Excellent interpersonal and communication skills + Time management: the ability to organize and manage multiple deadlines + Strong customer orientation + Ability to negotiate effectively + Ability to create & prepare reports as necessary. **Additional Information** **Benefits:** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
    $42k-57k yearly est. 43d ago
  • Collections : Northshore

    Waste Pro 4.8company rating

    Covington, LA jobs

    The Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts. ESSENTIAL JOB FUNCTIONS: * Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits. * Goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls * Follow up on calls and email, fax or mail copies of invoices as required * Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment * Perform credit evaluations for new or renewal business to determine credit worthiness * Process credit card payments on accounts and resolve questions and issues on accounts * Assist the sales department in account set up by setting credit limits and terms * Run daily reports -- credit hold report, credit balance report and aging reports * Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold. * Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes. * Complete the weekly top 30 aging account report to the company CFO and others required * Run Aging reports and update notes in system regarding status of payment on accounts. * Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required * Provide back up for customer service, Accounts Receivable Clerk as necessary OTHER JOB RESPONSIBILITIES: * Employees in this job classification must attend and participate in corporation sponsored training courses as assigned. * Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate. * Any additional job duties that may be assigned by the Supervisor. WORK ENVIRONMENT: Normal setting for this job is: office setting.
    $30k-36k yearly est. 1d ago
  • Collections : Northshore

    Waste Pro USA, Inc. 4.8company rating

    Covington, LA jobs

    The Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts. ESSENTIAL JOB FUNCTIONS: * Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits. * Goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls * Follow up on calls and email, fax or mail copies of invoices as required * Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment * Perform credit evaluations for new or renewal business to determine credit worthiness * Process credit card payments on accounts and resolve questions and issues on accounts * Assist the sales department in account set up by setting credit limits and terms * Run daily reports -- credit hold report, credit balance report and aging reports * Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold. * Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes. * Complete the weekly top 30 aging account report to the company CFO and others required * Run Aging reports and update notes in system regarding status of payment on accounts. * Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required * Provide back up for customer service, Accounts Receivable Clerk as necessary OTHER JOB RESPONSIBILITIES: * Employees in this job classification must attend and participate in corporation sponsored training courses as assigned. * Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate. * Any additional job duties that may be assigned by the Supervisor. WORK ENVIRONMENT: Normal setting for this job is: office setting. REPORTING RELATIONSHIPS: Reports To: Office Manager SUMMARY OF POSITION: The Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts. ESSENTIAL JOB FUNCTIONS: * Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits. * Goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls * Follow up on calls and email, fax or mail copies of invoices as required * Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment * Perform credit evaluations for new or renewal business to determine credit worthiness * Process credit card payments on accounts and resolve questions and issues on accounts * Assist the sales department in account set up by setting credit limits and terms * Run daily reports - credit hold report, credit balance report and aging reports * Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold. * Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes. * Complete the weekly top 30 aging account report to the company CFO and others required * Run Aging reports and update notes in system regarding status of payment on accounts. * Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required * Provide back up for customer service, Accounts Receivable Clerk as necessary OTHER JOB RESPONSIBILITIES: * Employees in this job classification must attend and participate in corporation sponsored training courses as assigned. * Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA. * Any additional job duties that may be assigned by the Supervisor. QUALIFICATIONS: * Associates Degree or its equivalent and a minimum of 2 years of experience in the credit and collections field. * Basic financial skills including knowledge of commonly used collections practices and procedures. * Proficient in working on a PC, and competent in the use of Microsoft Office. Must be proficient in Excel, Outlook and Word. * Ability to interact and communicate effectively, orally and in writing. * Knowledge of Fair Credit Reporting Act * Excellent organizational skills * Waste Industry experience preferred Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. * Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day; * Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely; . WORK ENVIRONMENT: Normal setting for this job is: office setting.
    $30k-36k yearly est. 34d ago
  • Accounts Receivable Specialist - Career Advancement Opportunities!!!

    Casella Waste Systems, Inc. 4.6company rating

    Rutland, VT jobs

    The Accounts Receivable Specialist provides excellent customer service associated with the accounts receivable functions while building consumer relationships and securing payment, creating positive pay habits, and assisting customers with billing and service inquiries. Hiring Range: From $18.00-$22.00 per hour. Key Responsibilities * Implements collection processes for past due accounts utilizing the multiple systems involved in the management of Casella customer accounts. * Documents all internal and external communications to ensure proper transmission of customer interactions. * Assesses the critical information within a customers' account to determine the best course of action while retaining the customer. * Manages a portfolio of customers by communicating via phone, fax, email and customer portals regarding balances. * Manages communications and engages in active listening with customers, confirming or clarifying information to resolve questions and concerns. * Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued. * Adheres to all departmental procedures regarding daily operations to provide consistent customer experiences. * Acts as a liaison between customers and other departments within the organization to mitigate credit risk. * Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Career Path Definitions & Distinctions Entry Level: Demonstrates the ability to identify account type, billing process and service levels. Can competently navigate through multiple platforms and systems. Is able to read and reconcile account history identifying discrepancies, billing needs, account stats and resolution needed. Ability to manage portfolios for one line of business. Ability to leverage department resource to execute monthly reporting needs and standards. Effectively manages a portfolio of customers via phone, fax, email and customer portals regarding their accounts. Fields inbound phone calls and resolves inquiries. Maintains communication with customer and division teams. Demonstrates proper Excel skills. Has 0-2 years of accounting or related experience, associates degree in accounting or finance related field or equivalent experience. Intermediate Level: Demonstrates competencies of all Entry Level requirements with little to no assistance. Has the ability to perform unapplied cash process, assists with training of new staff and understands the bankruptcy process. Has the ability to resume services and billing on delinquent accounts. Has the ability to manage portfolios for two lines of business. Leverages educational opportunities for advanced training in customer service, conflict resolution and company technology platforms. Demonstrates advanced Excel skills, 2-4 years of accounting or related experience, Bachelor's Degree in Accounting or Finance related field or equivalent experience. Senior Level: Demonstrates the ability to cross trail lines of business, process basic adjustments under $3,500.00 within an account or singe division. Ability to manage portfolios for 3 or more lines of business. Process credit requests up to $5,000.00. Is proficient in reading Dun & Bradstreet and Experian reports. Can navigate systems at an advanced level and can describe system processes to peers. Has the ability to mentor and assist with the implementation of training collectors at the Entry and Intermediate levels. Has successfully completed leadership classes. Demonstrates advances analytical ability to analyze and communicate the impact of changes to accounts. Exhibits excellent verbal, written, and formal presentation skills, 3-5 years of accounting experience, billing experience and has a Bachelor's Degree in Accounting or Finance related field. Education, Experience & Qualifications The successful candidate will have an associate's degree or equivalent experience, have the ability to work with specific timelines, the ability to work on site in Rutland, VT and be legally eligible to work in the US. A demonstrated ability to work as part of a team in a collaborative environment and 0-2 years of accounting or related experience is desired. A bachelor's degree in an accounting or finance related field and customer service experience is preferred. Proficiency with Microsoft Office Applications, basic to intermediate knowledge or Excel, excellent verbal, written, analytical and formal presentation skills and the ability to work under pressure are required. Attributes Responsible, team-oriented individual who is attentive, organized, adaptable, and results-oriented with the ability to see the larger picture while focusing on detailed information.
    $18-22 hourly Auto-Apply 37d ago
  • Accounts Receivable Specialist - Career Advancement Opportunities!!!

    Casella Waste Systems, Inc. 4.6company rating

    Rutland, VT jobs

    The Accounts Receivable Specialist provides excellent customer service associated with the accounts receivable functions while building consumer relationships and securing payment, creating positive pay habits, and assisting customers with billing and service inquiries. Hiring Range: From $18.00-$22.00 per hour. Key Responsibilities Implements collection processes for past due accounts utilizing the multiple systems involved in the management of Casella customer accounts. Documents all internal and external communications to ensure proper transmission of customer interactions. Assesses the critical information within a customers' account to determine the best course of action while retaining the customer. Manages a portfolio of customers by communicating via phone, fax, email and customer portals regarding balances. Manages communications and engages in active listening with customers, confirming or clarifying information to resolve questions and concerns. Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued. Adheres to all departmental procedures regarding daily operations to provide consistent customer experiences. Acts as a liaison between customers and other departments within the organization to mitigate credit risk. Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Career Path Definitions & Distinctions Entry Level : Demonstrates the ability to identify account type, billing process and service levels. Can competently navigate through multiple platforms and systems. Is able to read and reconcile account history identifying discrepancies, billing needs, account stats and resolution needed. Ability to manage portfolios for one line of business. Ability to leverage department resource to execute monthly reporting needs and standards. Effectively manages a portfolio of customers via phone, fax, email and customer portals regarding their accounts. Fields inbound phone calls and resolves inquiries. Maintains communication with customer and division teams. Demonstrates proper Excel skills. Has 0-2 years of accounting or related experience, associates degree in accounting or finance related field or equivalent experience. Intermediate Level : Demonstrates competencies of all Entry Level requirements with little to no assistance. Has the ability to perform unapplied cash process, assists with training of new staff and understands the bankruptcy process. Has the ability to resume services and billing on delinquent accounts. Has the ability to manage portfolios for two lines of business. Leverages educational opportunities for advanced training in customer service, conflict resolution and company technology platforms. Demonstrates advanced Excel skills, 2-4 years of accounting or related experience, Bachelor's Degree in Accounting or Finance related field or equivalent experience. Senior Level : Demonstrates the ability to cross trail lines of business, process basic adjustments under $3,500.00 within an account or singe division. Ability to manage portfolios for 3 or more lines of business. Process credit requests up to $5,000.00. Is proficient in reading Dun & Bradstreet and Experian reports. Can navigate systems at an advanced level and can describe system processes to peers. Has the ability to mentor and assist with the implementation of training collectors at the Entry and Intermediate levels. Has successfully completed leadership classes. Demonstrates advances analytical ability to analyze and communicate the impact of changes to accounts. Exhibits excellent verbal, written, and formal presentation skills, 3-5 years of accounting experience, billing experience and has a Bachelor's Degree in Accounting or Finance related field. Education, Experience & Qualifications The successful candidate will have an associate's degree or equivalent experience, have the ability to work with specific timelines, the ability to work on site in Rutland, VT and be legally eligible to work in the US. A demonstrated ability to work as part of a team in a collaborative environment and 0-2 years of accounting or related experience is desired. A bachelor's degree in an accounting or finance related field and customer service experience is preferred. Proficiency with Microsoft Office Applications, basic to intermediate knowledge or Excel, excellent verbal, written, analytical and formal presentation skills and the ability to work under pressure are required. Attributes Responsible, team-oriented individual who is attentive, organized, adaptable, and results-oriented with the ability to see the larger picture while focusing on detailed information. Benefits Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.
    $18-22 hourly Auto-Apply 17d ago
  • Collections Analyst

    Gardaworld 3.4company rating

    Saint Louis, MO jobs

    Join Our Team as a Collections Analyst at GardaWorld Are you ready to take your career to the next level? Join GardaWorld, where we believe in empowering our team members to excel and grow professionally. As a Collections Analyst, you'll dive into a fast-paced, dynamic environment where your attention to detail, organizational skills, and ability to meet deadlines will be key to your success. If you're a motivated individual with a passion for collections and accounting, we want you on our team. Step into a role where your contributions truly matter and help us drive our mission forward. Ready to make an impact? Apply now! What's in it for You * Competitive Salary: $52,000.00 - $54,000.00 / year base, eliible for bonus program * Work Site Location: 100% Onsite at Corporate Office, St. Louis, MO * Set Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. * Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options. * Career Growth: Career growth opportunities at GardaWorld Your Responsibilities * Engage with Customers: Reach out to clients via phone and email, maintaining a professional and friendly demeanor while securing timely payments and addressing any concerns with precision. * Investigate and Resolve Billing Errors: Dive deep into billing discrepancies, using your keen eye for detail to identify issues and quickly initiate corrective actions that get results. * Drive Collection Success: Take charge of your assigned portfolio, proactively reducing past-due amounts and ensuring customers understand the importance of keeping their accounts current. * Master Cash Application Troubleshooting: Spot cash application errors with ease and take swift action to correct them, ensuring accuracy and smooth financial operations. * Navigate Chargebacks Like a Pro: Understand, investigate, and resolve chargeback deductions, ensuring our financials stay in top shape. * Take Ownership of Projects: Tackle various duties and special projects with enthusiasm, continuously improving processes and contributing to the team's overall success. * Be the Solutions Provider: Work collaboratively with customers and internal teams to not just resolve issues but offer valuable solutions, ensuring long-term satisfaction and success. Your Qualifications: * Authorized to work in the United States * Able to pass an extensive screening process * Prior business-to-business collections experience OR a four-year business degree (accounting, finance, business administration, or related) Your Skills and Competencies: Competencies: * Attention to Detail * Organization * Problem-Solving * Communication * Time Management * Customer Service Orientation * Basic Accounting Principles / Financial Acumen * Relationship Management * Adaptability Ideal Skills, Characteristics, & Experiences * Prior business-to-business (B2B) collections experience OR a four-year business degree * Detail-oriented and highly organized * A proactive self-starter * Strong communication skills with colleagues, clients and other stakeholders * Ability to problem solve and create reasonable solutions * Comfortable working with various computer programs (ERP Systems, Microsoft Office Suite, Customer Accounting Portals) GardaWorld: Make the World a Safer Place In the United States, GardaWorld Security remains the only guarding security company Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employer and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry. It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. Qualifications Education
    $52k-54k yearly 14d ago
  • Staff Accountant - Accounts Receivable

    Sparus Holdings 3.3company rating

    Norcross, GA jobs

    Sparus Holdings is a private equity-backed company providing professional, field, and technology services to utilities and Fortune 500 industrial companies across the U.S. and Canada. We are headquartered in Peachtree Corners, GA and are experiencing significant organic and acquisition-related growth. Sparus goes to market under seven core brands - Southern Cross, NAFS, The Spear Group, OneVision, TruCheck, ULS, and Allegiant. This is an excellent opportunity for an ambitious individual to develop their managerial, accounting, and finance skillsets in a 70-year-old company undergoing significant growth and change. The Staff Accountant - Accounts Receivable will assist with accounts receivable functions, billing, and general ledger/other special projects. Strong technology skills are preferred, as this individual will interact with several automated applications and will be required to manipulate data using Excel formulas. The candidate should be experienced in entering data with a high level of attention to detail and have solid math skills to make necessary calculations. The ideal candidate will be a thorough professional with strong communication abilities and a proactive, team-oriented mindset. Essential Functions Manage automated timekeeping applications to ensure accurate capture of labor hours and reimbursable expenses. Electronically move approved hours and expense reimbursements into the automated billing application and reconcile to supporting documentation. Carry out all accounts receivable, billing, and related financial reporting with speed, accuracy, and adherence to internal deadlines and customer requirements. Assist in the preparation of customer billings based on labor hours and units incurred, in alignment with contracts, rates, and company policies. Investigate and resolve discrepancies in billing and accounts receivable, including missing documentation, short payments, unapplied cash, and disputed invoices. Prepare and submit recurring and ad hoc billing and accounts receivable reports to the supervisor and broader Accounting team. Reconcile general and subsidiary bank accounts by gathering, reviewing, and balancing relevant information. Assist the Accounting team with the month-end closing process, including journal entries, AR and bank reconciliations, and supporting schedules. Partner with Operations and other internal stakeholders to resolve questions related to timekeeping, billing, and customer accounts. Support internal and external audits by providing AR, billing, and cash application documentation as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Accounts Receivable & Billing Management - Demonstrated experience with full-cycle AR (billing, cash application, collections, reconciliations). Financial Management & Reporting - Ability to prepare reconciliations, support the month-end close, and interpret AR aging and trends. Attention to Detail & Accuracy - Strong focus on data integrity and error-free work in a high-volume environment. Systems & Technology Proficiency - Comfortable working in ERP/accounting systems and intermediate Excel skills (v-lookups, pivot tables, filters). Collaboration & Communication - Clear, professional communication with internal partners and external customers; able to balance firmness with customer service. Warehouse Operations - Understanding of warehouse processes and workflows related to receiving, shipping, and inventory. Position Type/Expected Hours of Work This is a full-time, exempt position. Standard work hours are Monday through Friday during normal business hours. Additional hours may be required at month-end, quarter-end, year-end, or during peak periods to meet deadlines and support business needs. Required Education and Experience BA/BS degree in Accounting is required. 3-5 years of accounting experience, including exposure to accounts receivable and/or billing. Strong proficiency with large ERP systems; NetSuite and Microsoft Dynamics 365 experience strongly preferred. Proficiency in Microsoft Excel, including the ability to manipulate and analyze data using formulas, lookups, and pivot tables. Computer savvy with a working knowledge of relevant accounting and productivity software. Familiarity with general accounting principles and basic GAAP concepts. Skills & Competencies Strong attention to detail with a high degree of accuracy in data entry and reconciliations. Analytical and problem-solving skills with the ability to investigate and resolve discrepancies. Solid math and numerical skills to support billing calculations and account reconciliations. Ability to work independently as well as collaboratively as part of a team in a fast-paced, growth-oriented environment. Effective written and verbal communication and interpersonal skills, including the ability to interact professionally with internal partners and external customers. Demonstrated ability to meet deadlines and work under pressure, particularly during month-end and quarter-end close. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. EEO Statement Sparus Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $35k-44k yearly est. 2d ago
  • Accounts Receivable Specialist, Part-Time

    Midwest Energy, Inc. 4.2company rating

    Hays, KS jobs

    Part-Time | 2029 hours per week The Accounts Receivable Specialist is responsible for receiving, processing and recording payments from our customers and ensuring those payments are posted efficiently and accurately in the accounts receivable portion of our Customer Information System. Job Duties Responsibilities Tasks Accounts Receivable Processing: * Opens and organizes payments, operates remittance processor and researches non-remittance payments, or payments that dont match the remittance. * Prepares daily deposits and deposits with our bank. * Enters electronic payment transfers daily. * Receives and balances daily cash reports from all offices and updates collection sheets, (daily and weekly). * Processes payments from wholesale customers and miscellaneous receipts utilizing Quick Books and enters cash receipts. * Researches and reconciles any irregularities in receipts. * Enters and uploads Remit and Commerce consolidator files to Customer Information System daily. * Works closely with Customer Service and IT Departments to resolve internal and external customer billing issues. * Prepares Quick Book billing notices and schedules invoices for collections. Mail Processing: * Sorts and distributes any incoming and outgoing mail. * Communicates mail, folding machine and opener procedures to corporate office. * Assembles and mails out A/P payments, capital credit and refund checks. * Purchases postage, maintains mail machines by scheduling maintenance, and orders mail supplies. Other Duties: * Backs-up Capital Credit Specialist functions. * Works collaboratively with accounts payable, scanning and entering invoices. * Sets up and maintains required files and records. * Assists in the customer service area as needed. * Performs other duties as directed. Education and Experience * Associate's degree in accounting, finance, or a related field is required. A combination of applicable work experience and education may be considered in lieu of education requirement. * Two years of experience in a related field is required. Related experience may include: accounting, bookkeeping, administrative roles with financial responsibilities, data entry, invoicing, or customer service. * Demonstrated proficiency using computers and the Microsoft Office Suite. Key Competencies * Knowledge of office practices and procedures is required. * Should have considerable skill in effectively dealing with a variety of people under difficult circumstances and proactively escalate issues as needed. * Must be able to communicate verbally and in writing. * Must be able to handle a variety of diverse activities with attention to detail and accuracy. * Ability to organize work to meet deadlines. * Skilled and thorough researcher. * Requires excellent record keeping skills. * Must have the ability to work independently with a minimum amount of supervision and be self-motivated. * Must be proficient in operating office equipment such as personal computer and calculator. * Must possess strong PC skills in word processing and spreadsheets. * Must maintain confidentiality; position has access to confidential records on a continuing basis. * Valid Kansas Drivers License is required. Posting Close Date: December 16, 2025 Equal Opportunity Employer
    $36k-44k yearly est. 9d ago
  • Accounts Receivable Specialist, Part-Time

    Midwest Energy 4.2company rating

    Hays, KS jobs

    Part-Time | 20 29 hours per week The Accounts Receivable Specialist is responsible for receiving, processing and recording payments from our customers and ensuring those payments are posted efficiently and accurately in the accounts receivable portion of our Customer Information System. Job Duties Responsibilities Tasks Accounts Receivable Processing: Opens and organizes payments, operates remittance processor and researches non-remittance payments, or payments that don t match the remittance. Prepares daily deposits and deposits with our bank. Enters electronic payment transfers daily. Receives and balances daily cash reports from all offices and updates collection sheets, (daily and weekly). Processes payments from wholesale customers and miscellaneous receipts utilizing Quick Books and enters cash receipts. Researches and reconciles any irregularities in receipts. Enters and uploads Remit and Commerce consolidator files to Customer Information System daily. Works closely with Customer Service and IT Departments to resolve internal and external customer billing issues. Prepares Quick Book billing notices and schedules invoices for collections. Mail Processing: Sorts and distributes any incoming and outgoing mail. Communicates mail, folding machine and opener procedures to corporate office. Assembles and mails out A/P payments, capital credit and refund checks. Purchases postage, maintains mail machines by scheduling maintenance, and orders mail supplies. Other Duties: Backs-up Capital Credit Specialist functions. Works collaboratively with accounts payable, scanning and entering invoices. Sets up and maintains required files and records. Assists in the customer service area as needed. Performs other duties as directed. Education and Experience Associate's degree in accounting, finance, or a related field is required. A combination of applicable work experience and education may be considered in lieu of education requirement. Two years of experience in a related field is required. Related experience may include: accounting, bookkeeping, administrative roles with financial responsibilities, data entry, invoicing, or customer service. Demonstrated proficiency using computers and the Microsoft Office Suite. Key Competencies Knowledge of office practices and procedures is required. Should have considerable skill in effectively dealing with a variety of people under difficult circumstances and proactively escalate issues as needed. Must be able to communicate verbally and in writing. Must be able to handle a variety of diverse activities with attention to detail and accuracy. Ability to organize work to meet deadlines. Skilled and thorough researcher. Requires excellent record keeping skills. Must have the ability to work independently with a minimum amount of supervision and be self-motivated. Must be proficient in operating office equipment such as personal computer and calculator. Must possess strong PC skills in word processing and spreadsheets. Must maintain confidentiality; position has access to confidential records on a continuing basis. Valid Kansas Driver s License is required. Posting Close Date: December 16, 2025 Equal Opportunity Employer
    $36k-44k yearly est. 7d ago
  • Accounts Receivable Specialist, Part-Time

    Midwest Energy, Inc. 4.2company rating

    Hays, KS jobs

    Job Description Part-Time | 20-29 hours per week The Accounts Receivable Specialist is responsible for receiving, processing and recording payments from our customers and ensuring those payments are posted efficiently and accurately in the accounts receivable portion of our Customer Information System. Job Duties - Responsibilities - Tasks Accounts Receivable Processing: Opens and organizes payments, operates remittance processor and researches non-remittance payments, or payments that don't match the remittance. Prepares daily deposits and deposits with our bank. Enters electronic payment transfers daily. Receives and balances daily cash reports from all offices and updates collection sheets, (daily and weekly). Processes payments from wholesale customers and miscellaneous receipts utilizing Quick Books and enters cash receipts. Researches and reconciles any irregularities in receipts. Enters and uploads Remit and Commerce consolidator files to Customer Information System daily. Works closely with Customer Service and IT Departments to resolve internal and external customer billing issues. Prepares Quick Book billing notices and schedules invoices for collections. Mail Processing: Sorts and distributes any incoming and outgoing mail. Communicates mail, folding machine and opener procedures to corporate office. Assembles and mails out A/P payments, capital credit and refund checks. Purchases postage, maintains mail machines by scheduling maintenance, and orders mail supplies. Other Duties: Backs-up Capital Credit Specialist functions. Works collaboratively with accounts payable, scanning and entering invoices. Sets up and maintains required files and records. Assists in the customer service area as needed. Performs other duties as directed. Education and Experience Associate's degree in accounting, finance, or a related field is required. A combination of applicable work experience and education may be considered in lieu of education requirement. Two years of experience in a related field is required. Related experience may include: accounting, bookkeeping, administrative roles with financial responsibilities, data entry, invoicing, or customer service. Demonstrated proficiency using computers and the Microsoft Office Suite. Key Competencies Knowledge of office practices and procedures is required. Should have considerable skill in effectively dealing with a variety of people under difficult circumstances and proactively escalate issues as needed. Must be able to communicate verbally and in writing. Must be able to handle a variety of diverse activities with attention to detail and accuracy. Ability to organize work to meet deadlines. Skilled and thorough researcher. Requires excellent record keeping skills. Must have the ability to work independently with a minimum amount of supervision and be self-motivated. Must be proficient in operating office equipment such as personal computer and calculator. Must possess strong PC skills in word processing and spreadsheets. Must maintain confidentiality; position has access to confidential records on a continuing basis. Valid Kansas Driver's License is required. Posting Close Date: December 16, 2025 Equal Opportunity Employer
    $36k-44k yearly est. 7d ago

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