Service Specialist jobs at Rosecrance - 110 jobs

Job Title: Globalization Operations Specialist Area: Global Communications & Design Reports to: Globalization Operations Manager Classification: Exempt Location: Fully Remote (Evanston, IL) This position is designated as Fully Remote and is not expected to work from our World Headquarters (unless occasionally necessary for meetings/trainings, etc.). All employees classified as fully remote may work from any of the states where Rotary currently has employees, which includes: IL, CA, IN, OR, LA, NC, MN, WI, TN, TX, MI, GA, VA, MA, RI, AZ and WA (these are states where Rotary is currently registered as an employer). Organization Overview Rotary is a membership organization that unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities and the world. Each year, Rotary members expand their networks, build lasting relationships, and invest more than $300 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotary's clubs, members and other participants, and their humanitarian service projects, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit ********************** Rotary's Commitment to Belonging At Rotary, we foster a welcoming environment where all employees are valued and empowered. We are dedicated to creating meaningful opportunities and supporting the growth and well-being of our team. Join us in building a world where everyone can unite, take action, and create lasting change. Position Overview The Globalization Operations Specialist works closely with the members of the Global Communications & Design team and its clients across the organization to ensure that localization, design, and editing projects are optimally set up, supported throughout their implementation, and delivered to requesters in a timely manner. This role requires expertise in localization project management, and devotes a significant amount of time to working with the various technological tools and platforms needed to complete and deliver localization projects. Requiring constant, real-time coordination with clients and team members, this person combines technological expertise and problem-solving acumen with excellent written and oral communication skills. You Will Have Professional proficiency in English (multilingual skills preferred) Bachelor's degree or equivalent 5+ years' experience in localization project implementation and/or management Proven expertise in memoQ (or a comparable CAT tool) and professional knowledge of translation technologies including translation memory, term bases, and machine-translation Familiarity with content management systems, learning management systems, email marketing software, and other content-related technological platforms Professional proficiency in Microsoft Word, Excel, and PowerPoint Minimum working knowledge of HTML and XML Intuitive understanding of technological platforms Strong process and project management skills Strong organizational and analytical skills Excellent interpersonal and written communication skills You Are Good At Delivering results with accuracy, timeliness, and attention to detail under intense pressure Acquiring up-to-date knowledge of new language- and content-related technologies and applying them in our day-to-day operations Understanding the unique needs of each localization or editing project and optimizing flow with adjacent processes Quickly grasping the big picture and details of a project workflow and suggesting ongoing improvements Coordinating many projects and diverse resources across teams Generating reports, interpreting data, and communicating the results in a clear and compelling way to team members and stakeholders Clearly explaining complex technical procedures and requirements to people of various technological skill levels Finding solutions and providing support, especially on issues related to processes, technologies, and logistics You Will Be Responsible For Triaging, setting up, and opening all localization, interpretation, and editing projects, including identifying appropriate workflows and necessary integrations Communicating with requesters for project setup and delivery needs Executing all preparatory technical tasks required for machine translation (MT) Performing source quality improvement (SQI) for localization projects, including CAT tool segmentation adjustment, document format clean-up, AI-powered text correction, and more Running MT for all localization projects Performing regular maintenance of translation memories (TMs) and term bases (TBs) Working with the Manager of Localization and Manager of Globalization Operations to determine best localization workflow for each project (MT only, MT+PE, human) Supporting the Manager of Globalization Operations in identifying and implementing process improvements Collecting data and preparing reports on our core businesses Troubleshooting technical issues and supporting team members in their daily use of content platforms and translation technologies Supporting design project coordination as needed Occasionally working outside of regular business hours or on weekends as assigned to support communications plans or Rotary events Traveling domestically to participate in annual team integration at headquarters Leadership Attributes Communication: Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood. Collaboration: Builds partnerships and works jointly with others to meet shared objectives. Global Perspective: Anticipates trends in the global humanitarian market to make decisions on where to focus Rotary's efforts. Accountability: Have a clear sense of ownership and take personal responsibility for actions. Innovation: Move Rotary beyond traditional ways of thinking Adaptability: Respond to changes willingly and recognize when to adjust based on the situation. Salary Range $61,200 - $68,000 Why work for Rotary? Generous medical, dental, and vision benefits package Progressive 401k matching contributions Above market and generous paid time off package Tuition reimbursement Professional development opportunities On-site cafeteria and coffee bar with special pricing for Rotary employees Flextime-several different work schedules to choose from Close to CTA, Metra, a variety of stores, and many food options

Job Title: Globalization Operations Specialist Reports to: Globalization Operations Manager Classification: Exempt This position is designated as Fully Remote and is not expected to work from our World Headquarters (unless occasionally necessary for meetings/trainings, etc.). All employees classified as fully remote may work from any of the states where Rotary currently has employees, which includes: IL, CA, IN, OR, LA, NC, MN, WI, TN, TX, MI, GA, VA, MA, RI, AZ and WA (these are states where Rotary is currently registered as an employer). Organization Overview Rotary is a membership organization that unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities and the world. Each year, Rotary members expand their networks, build lasting relationships, and invest more than $300 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotary's clubs, members and other participants, and their humanitarian service projects, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit ********************** Rotary's Commitment to Belonging At Rotary, we foster a welcoming environment where all employees are valued and empowered. We are dedicated to creating meaningful opportunities and supporting the growth and well-being of our team. Join us in building a world where everyone can unite, take action, and create lasting change. Position Overview The Globalization Operations Specialist works closely with the members of the Global Communications & Design team and its clients across the organization to ensure that localization, design, and editing projects are optimally set up, supported throughout their implementation, and delivered to requesters in a timely manner. This role requires expertise in localization project management, and devotes a significant amount of time to working with the various technological tools and platforms needed to complete and deliver localization projects. Requiring constant, real-time coordination with clients and team members, this person combines technological expertise and problem-solving acumen with excellent written and oral communication skills. You Will Have * Professional proficiency in English (multilingual skills preferred) * Bachelor's degree or equivalent * 5+ years' experience in localization project implementation and/or management * Proven expertise in memoQ (or a comparable CAT tool) and professional knowledge of translation technologies including translation memory, term bases, and machine-translation * Familiarity with content management systems, learning management systems, email marketing software, and other content-related technological platforms * Professional proficiency in Microsoft Word, Excel, and PowerPoint * Minimum working knowledge of HTML and XML * Intuitive understanding of technological platforms * Strong process and project management skills * Strong organizational and analytical skills * Excellent interpersonal and written communication skills You Are Good At * Delivering results with accuracy, timeliness, and attention to detail under intense pressure * Acquiring up-to-date knowledge of new language- and content-related technologies and applying them in our day-to-day operations * Understanding the unique needs of each localization or editing project and optimizing flow with adjacent processes * Quickly grasping the big picture and details of a project workflow and suggesting ongoing improvements * Coordinating many projects and diverse resources across teams * Generating reports, interpreting data, and communicating the results in a clear and compelling way to team members and stakeholders * Clearly explaining complex technical procedures and requirements to people of various technological skill levels * Finding solutions and providing support, especially on issues related to processes, technologies, and logistics You Will Be Responsible For * Triaging, setting up, and opening all localization, interpretation, and editing projects, including identifying appropriate workflows and necessary integrations * Communicating with requesters for project setup and delivery needs * Executing all preparatory technical tasks required for machine translation (MT) * Performing source quality improvement (SQI) for localization projects, including CAT tool segmentation adjustment, document format clean-up, AI-powered text correction, and more * Running MT for all localization projects * Performing regular maintenance of translation memories (TMs) and term bases (TBs) * Working with the Manager of Localization and Manager of Globalization Operations to determine best localization workflow for each project (MT only, MT+PE, human) * Supporting the Manager of Globalization Operations in identifying and implementing process improvements * Collecting data and preparing reports on our core businesses * Troubleshooting technical issues and supporting team members in their daily use of content platforms and translation technologies * Supporting design project coordination as needed * Occasionally working outside of regular business hours or on weekends as assigned to support communications plans or Rotary events * Traveling domestically to participate in annual team integration at headquarters Leadership Attributes * Communication: Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood. * Collaboration: Builds partnerships and works jointly with others to meet shared objectives. * Global Perspective: Anticipates trends in the global humanitarian market to make decisions on where to focus Rotary's efforts. * Accountability: Have a clear sense of ownership and take personal responsibility for actions. * Innovation: Move Rotary beyond traditional ways of thinking * Adaptability: Respond to changes willingly and recognize when to adjust based on the situation. Salary Range * $61,200 - $68,000 Why work for Rotary? * Generous medical, dental, and vision benefits package * Progressive 401k matching contributions * Above market and generous paid time off package * Tuition reimbursement * Professional development opportunities * On-site cafeteria and coffee bar with special pricing for Rotary employees * Flextime-several different work schedules to choose from * Close to CTA, Metra, a variety of stores, and many food options

Job Description Client Advocate Specialist - Hotlines Remote - Candidate needs to live in Tri- State Area of NY The Hotlines' Client Advocate Specialist fields calls to Safe Horizon's three 24-hour Hotlines: the Domestic Violence Hotline, the Crime Victims Hotline and the Rape and Incest Hotline. These hotlines provide crisis intervention, advocacy, and information and referrals to over 125,000 victims each year. The Client Advocate Specialist conducts thorough safety and needs assessments, and collaborates with callers to develop plans address needs within a supportive, client-centered framework. Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Engage clients contacting the Domestic Violence, Crime Victims and Rape and Sexual Assault Hotlines telephonically and via the TDD machine, a device for the hearing impaired Conduct thorough assessments for all callers, with a particular focus on ascertaining the safety of clients and their children. Identify and follow up on cues signaling potential exposure to risks to safety for clients and their children. When indicated, provide crisis intervention to address threats to a caller's physical and/or emotional safety. Coordinate such interventions with immediate supervisor, as needed. Safety plan with callers with identified safety risks. Per New York state mandate, report incidents of suspected child abuse or maltreatment/neglect to the Statewide Central Register of Child Abuse and Maltreatment. Conduct shelter assessments for domestic violence and rape/sexual assault victims seeking shelter and provide advocacy for them to access available shelter space Assess callers' needs and provide appropriate information and referrals to address them. Interface with web-based case management system and other technologies to conduct and document work. Participate in agency sponsored and external trainings on victimization issues Maintain cooperative working relationships with Safe Horizon programs and other NYC service providers. Conduct all aforementioned work with clients within a supportive, client-centered framework. Participate in weekly clinical supervision meeting with your supervisor using a reflective trauma informed approach to reviewing your work Undertake other tasks, as directed. Qualifications: Experience with and/or interest in consistent clinical supervision Experience working with crime victims preferred Bachelor's degree required, or relevant experience and training Required Skills: Ability to quickly establish rapport over the phone Experience conducting thorough assessments and demonstrated ability to do so telephonically Crisis intervention skills Excellent organizational skills, and an ability to multi-task with different technologies (talk on the phone and use several computer programs simultaneously) Demonstrated ability to stay calm in high-stress situations Demonstrated ability to help others creatively solve problems and address difficult challenges Demonstrated ability to react with flexibility and creativity to challenges on a daily basis Ability to work autonomously, and collaborate with colleagues effectively, in a fast-paced environment Clear and concise writing skills Ability to document work quickly within a digital case management system If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $23.63- $26.58 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Together we make breakthroughs possible. At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You'll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world. Why join OCLC? OCLC is consistently recognized as a best place to work by several independent programs We recognize and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions-performance, experience, and skills-along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being. Tuition reimbursement and Public Service Loan Forgiveness eligibility Paid parental leave and adoption assistance Fitness facility reimbursement benefit Join us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact. The Job Details are as follows:The Library Services Consultant is responsible for developing and leading sales strategy, planning, forecasting, and sales execution for OCLC products and services to assigned prospective and existing members. This includes individual institution accounts, assigned groups, and special libraries within an assigned geographic territory. The territory covers PA and NY. Candidates should live in one of the states. Additionally, the Library Services Consultant will participate in team selling as needed to achieve success. The primary focus is achieving, and surpassing sales goals established for each fiscal year by account and/or product. Responsible for the relationship with the member from initial contact through the development of the member for long-term mutual benefit to the member and OCLC. Responsible for field sales and will work in close coordination with other sales team members, product management, marketing, research and finance to achieve sales goals and grow the revenues for their assigned region. Responsibilities Achieve, or exceed, agreed upon sales targets and outcomes within assigned territory. Develop and execute a territory plan to exceed organizational expectations. Present, promote and sell products/services using solid account/opportunity plan to create solution demand from existing and prospective members. Perform cost-benefit and needs analysis of existing/potential members to meet their needs. Establish, develop and maintain positive business and member relationships. Responsible for in-depth knowledge of the library landscape and applications of services, product line potential, and customers of the library or group (end-users). Communicate results and findings from sales calls, conferences, and meetings through established reporting mechanisms to contribute to market research and product development. Performs related and/or additional position responsibilities as required. Qualifications Highly motivated and target driven with a proven track record in sales position requires at least 3-5 years direct field sales experience. Excellent public speaking, writing, interpersonal and relationship-building skills are a must. Excellent selling, communication, and negotiation skills are a must. Ability to identify, create. and deliver presentations tailored to the audience needs. Excellent working knowledge of MS Office and Salesforce. Ability to relate credibly to teaching faculty, library administrators, library collections staff, cataloging and systems staff. Due to the nature of this position extensive travel is required (i.e., 60 - 80% of the time). MLS or MBA with experience in the information industry or with library automation is a plus.

SADD works to empower, engage, mobilize, and change students and adult allies on the issues of mobility safety, substance use, mental health, and leadership development. SADD was founded on the simple philosophy that young people, empowered to help each other, are the most effective force in prevention. Therefore, we're trying to change the world through a peer-to-peer model of school and community-based chapters. We need goal-oriented go-getters who face hard work with a “can-do” attitude, professionalism, and self-motivation. This is a part-time, remote-based position. It is grant-funded and, therefore, may be dependent on maintaining said funding. The hours required are at least 15 per week, but no more than 30 without approval. The hiring salary range is $23-$28 per hour. SADD operates as a virtual organization. This team member assists senior staff in executing State grant goals and objectives, coordinating activities, and relying on technology to connect with both in-state and out-of-state colleagues and partners and boots-on-the-ground efforts to advance grant and organizational goals. Travel is both a requirement and an expectation. This position will report to either the State Coordinator leading efforts within the State, the Assistant Director of Field Engagement, or the Director of Field Engagement. Essential goals & functions include: Assisting senior staff in executing grant goals and objectives, coordinating activities, and communicating consistently with state grant representatives. Supporting SADD chapters, including but not limited to identifying a staff advisor, liaising with administrators to advocate for SADD on campus, advocating for students with boards of education and boards of trustees, assisting students in developing chapter bylaws (as needed), creating meeting agendas and annual calendar of events, onboarding new advisors or chapter leadership, etc. Working with current SADD chapters to build their leadership capacity and promote relevant programming, producing quality educational workshops, brainstorming events and ideas with chapters, and assisting with events and activities on the ground. Contributing to a digital footprint for the state, ensuring photos/videos of relevant events are shared with your supervisor and/or the Communications & Marketing team. Participating with and supporting State staff with an active group of student leaders who serve as a statewide Student Leadership Council (SLC), hosting consistent meetings with students, providing guidance, promoting personal projects, and ensuring they complete tasks as assigned to assist in reaching grant goals. Identifying and researching outreach opportunities, creating connections and partnerships, and scheduling programs to engage new chapters, schools, and community organizations. Meeting the needs of SADD's various constituents and organizational goals, focusing on data-driven outreach and results, which are reported as required by grant and SADD leadership. Understanding and taking accountability for documentation of grant expenditures to ensure SADD remains a good steward of the funds. Accurately and informedly completing reporting, time cards, expenses, and related paperwork to ensure clear claims processing, which requires meeting internal and external deadlines. Collecting, recording, and managing chapter, participant, event, and demographic data, disseminating pre- and post-surveys to event attendees for program evaluation as needed. Assisting the Field Engagement team in developing programming, creation, and redesign; developing activity layouts, asset design, and training for students or adults to promote new opportunities; providing critical feedback from the field to inform programming updates. Support National initiatives, including various awareness campaigns, programmatic funder opportunities, National SLC, and conferences that help elevate and build student leaders. Other duties may be assigned. Qualifications Preferred Qualifications: Ability to communicate professionally & conversationally (reading, oral, and written) with Spanish-speaking populations throughout the State. Requirements: College-level work (AA/AS degree) and/or experience in the field of education, prevention, youth advocacy, substance abuse, program development, or another relevant field, preferably a BA/BS degree Time management and organizational skills Writing, communication, and presentation/public-speaking skills Ability to work independently, with minimal direct supervision, and a malleable approach to a working schedule; nights and weekends may occasionally be necessary. Familiarity with software such as Microsoft Office, Microsoft Teams, Google Suite, Wix, Canva, and other tools Valid driver's license and automobile insurance, with access to reliable transportation Must be able to pass a Federal SAM and background check Equal Opportunity Employer: As a company dedicated to Equal Opportunity Employment, we are committed to providing fair and equitable employment opportunities to all individuals seeking employment with SADD. Our employment decisions are solely influenced by job-related factors, devoid of discrimination based on race, color, religion, national origin, marital status, age, gender, gender identity, sexual orientation, disability status as a qualified individual, veteran status, or any other protected characteristic.

EBT Customer Service Agent - (Remote) Pay: + $17.50/hour (English) + $18.50/hour (Bilingual English/Spanish) Schedule: Full-time, hourly + Must be available - Monday-Friday: 8:00 AM - 7:00 PM + Saturday: 9:00 AM - 1:00 PM (as scheduled) Overview: System One is hiring Customer Service Agents for a client in the Tulsa area. This role focuses on providing high-volume, inbound call support to families seeking help with program applications and general inquiries. Ideal candidates are compassionate, dependable, and comfortable working in a call-center environment. Responsibilities: + Handle inbound calls with professionalism, empathy, and efficiency + Assist callers with application completion and status questions + Accurately enter and document information in multiple systems + Follow scripts, procedures, and quality standards + Escalate issues as needed while resolving calls independently when possible Qualifications: + High school diploma or equivalent + Prior customer service or call center experience required + Strong computer skills; ability to navigate multiple systems + Reliable internet (hardwired) and dedicated home workspace + Bilingual English/Spanish a plus Why Apply: + Remote opportunity with consistent full-time hours + Performance-based bonuses may be available + Meaningful work supporting families and communities Additional Information: This position is filled through System One. Selected candidates will be employed by System One while supporting a client program. Equipment is provided following initial training. System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M- #LI- #DI- Ref: #208-Rowland Tulsa System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Title: 590 Peer Engagement Specialist Level: Entry Position Type: Full Time Who we are: C4 was founded in 1972 to help people released from psychiatric hospitals into the Uptown and Edgewater communities stabilize in the community. Since that time, C4's service area has expanded to rekindle hope for individuals and families on Chicago's north and west sides, remaining committed to community-level, system-focused interventions; C4 always seeks to avoid restrictive levels of care and maximize families' agency to lead their recovery, allowing them to heal in their homes and community. C4 is the leader in building hope and breaking down barriers - from the personal to the systemic - for Chicago's systematically disadvantaged communities through the delivery of effective, empirically supported, and trauma-informed mental health services. C4 seeks to equip 7,000 individuals annually to help them move from trauma to living, to working and thriving within their community. Our Mission - Community Counseling Centers of Chicago (C4), a behavioral health advocate and social service provider, offers quality, comprehensive customer-oriented services tailored to the diversity of its consumers. Our Vision - Community Counseling Centers of Chicago (C4) will be, and will be recognized as, essential to the wellbeing of the communities we serve. Philosophy - C4 believes that people recovering from mental illness and emotional trauma are able to live, work and thrive in the community. Purpose: The purpose of this position is to engage patients coming out of emergency room and inpatient psychiatric unit settings and assist in linking them to services to support their community stabilization. The 590 Peer Engagement Specialist team is an innovative care coordination pilot program to connect individuals and families with mental health needs upon their discharge from hospitals and provide support with therapy and care coordination services until linked to long term community providers or consumer needs are resolved. In addition, the responsibility of the 590 Peer Engagement Specialist team is to triage crisis needs, dispatch to mobile crisis, provide community outreach, promote services, assist with linkage, conduct follow-up, and support addressing Social Determinant of Health needs. The Peer Engagement Specialist has a unique role in the Rapid Response program and is encouraged to share personal experiences with recovery from mental health. Location and Work Conditions: Although the Peer Engagement Specialist will be based at one of C4's sites, services are provided telephonically and remote work is permitted. Peer Engagement Specialist will occasionally be required to report on site for the purpose of trainings and for the shifts out in the community with clinicians on the Rapid Response company van. Shifts are in 10-hour increments with two shifts during the day and two shifts overnight, with some availability for overtime. Work may be stressful due to consumer behaviors, periods of high call and case volume, or tight deadlines. Duties and Responsibilities Ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent, and individualized treatment according to each client's age, gender, race, ethnicity, and culture Engage and Educate clients for participation in treatment and other outside needed resources for all Social Determinant of Health needs. Attend linkage appointments with consumers. Develop and maintain relationships with community-based programs. Conduct outreach and follow up with clients, families, and treatment providers. Maintain all appropriate documentation and reports needed for program. Provide a Person-Centered approach to ensure client motivation in recovery. Assist with ensuring hospital discharge recommendations are understand by consumer and followed through with by the patient. Ensure interventions are recovery oriented, culturally congruent and developmentally appropriate Engage natural and family support to strengthen the individuals participation and engagement. Deliver services within hospital, office, and community settings. Ensure successful linkage to long-term care providers as indicated. Work collaboratively with interdisciplinary teams and health care team members both internal and external to the organization to improve patient care through effective utilization and monitoring of health care resources. Maintain effective communication and coordination with paired hospital and participate in hospital staffings Minimum Qualifications: High school diploma CRSS certification (preferred). High school diploma Familiarity and comfortability doing community work throughout Chicago Valid drivers license, insurable driving record and vehicle insurance Engagement specialists are expected to partner with clinicians in community outreach and crisis response using the agency vehicle on assigned shifts Competencies (Minimum Skills, Knowledge, and Experience): Cultural humility and ability to build trusting relationships with consumers. Knowledge of and ability to use appropriate behavior management techniques Understanding of personal and professional boundaries Comfortability in using appropriate self-disclosure for purpose of de-stigmatization and engagement. Ability to plan, develop and manage multiple projects Organizational skills Time and stress management skills Communication skills to include interpersonal, teamwork, and collaboration skills Conflict resolution and diplomacy skills Computer literacy Problem solving skills Excellent interpersonal, verbal and written communication skills Provide case management, outreach, and aftercare services Assess clients functioning, strengths and needs Develop treatment plan collaboratively with client by defining goals, specific outcomes, and time frames for treatment Apply appropriate behavior management techniques Provide culturally appropriate, competent and individualized linkage plans in accordance with each clients age, gender and gender identity, sexual orientation, race, ethnicity, religious beliefs and culture Work cooperatively with other members of the treatment team, offering and accepting assistance when needed. Maintain positive and mutually respectful relationships with other human service providers, entitlement agencies, health care vendors, and the community Assist with outcome measures Maintain compliance at all times with clinical documentation, timelines and agency policies and procedures including meeting required timeframes for documentation and service notes Report to assigned supervisor and actively seek consultation whenever necessary or requested by supervisor Maintain compliance with confidentiality policies and procedures at all times Maintain positive and mutually respectful relationships with other human service providers, entitlement agencies, health care vendors, and the community Other duties as assigned by supervisor

Job Description Responsibilities: Investigate and resolve customer reports of technical issues with equipment and eliminating future operational or service difficulties. • Provides on-site technical assistance to troubleshoot and repair equipment in a reasonable amount of time. • Installs and/or repairs equipment at customer's facility to ensure full functionality according to specifications in a timely manner. • Maintain quality and quantity of work on equipment. Listens attentively and asks questions as appropriate. Complete work assignments with minimum supervision. Retrieve and respond to messages daily on all communication tools. • Completes Service Documentation on service call details and time spent on the call. Reports are complete and accurate. • Consistently makes travel arrangements within company policy guidelines. Keeps team members and customers informed of arrival times. Travel arrangement will include hotel, car rental and airline flights. • Provide contact information for service team for future service needs and parts needs. Ensure the customer is comfortable with operational and safety procedures of their equipment. Required Skills and Abilities: • Electrical, electronics, pneumatic, and mechanical. • Controls Experience to accommodate PLC, HMI, VFD operation and modifications as needed. • Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. • Ability to work in unsupervised settings. • Must be able to troubleshoot advanced mechanical, electronic, and operational aspects of machines. • Responsible for machine service and concentrates on problem solving and preventative maintenance. • Excellent customer service skills. • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Ability to write routine reports and correspondence. • Ability to speak effectively before groups of customers or associates of organization • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Other Requirements: • Current valid U.S. driver's license. • Valid U.S. passport or have the ability to obtain one. • Must have the ability to travel within North America, depending on customer needs. • Must maintain flexible scheduled and work outside of normal business hours, as needed. Behavior Standard: Career minded individual that will maintain a positive work atmosphere by acting and communicating in a respectful manner to get along with customers, co-workers and management.

Part-time Description EMBRACING ABILITIES. EXPANDING POSSIBILITIES. At Easterseals Serving Chicagoland and Greater Rockford (ECR), we are committed to two often interconnecting pillars of work: early learning and disability. Through these pillars, we transform the lives of early learners and individuals of all abilities through access to expert educational, family, and community support. As an affiliate of America's largest nonprofit health care organization, we have proudly served the communities and families of Chicagoland and Greater Rockford since 1936. For more information about our organization, please visit us online at *************************** The Clinical Service Specialist (Part-Time) provides direct clinical and therapeutic services to individuals and families, with an emphasis on autism assessments, social skills development, and evidence-based interventions. This role helps design and lead group and individual programs, conducting training to parents, family members, caregivers, and professionals, monitoring progress using robust data collection methods, and ensuring high-quality documentation. The Clinical Service Specialist has a significant hand in outcome evaluation and quality improvement, contributing to both clinical care and program operations. This position is based at our Easterseals Rockford location, 303 N. Main St., Suite 511, Rockford, IL 61101. MAJOR FUNCTIONS/ACCOUNTABILITIES: Coordinate and conduct autism assessments and screening, documenting results and ensuring timely follow-up. Complete and manage intake and referral processes using the TAP database, ensuring data accuracy and completeness. Organize and facilitate social theater groups, reviewing intake packets and assigning participants to appropriate cohorts. Prepare clear, timely progress notes for each group and individual sessions. Develop, distribute, and analyze participant satisfaction surveys, synthesizing results to inform future programming. Plan and deliver RUBI Curriculum sessions with parents, tracking attendance and session outcomes. Work with families to develop individualized, goal-oriented parent training and consultation plans; monitor and report progress over time. Design and present autism trainings on a range of topics for families, staff, and community members. Attend and contribute to quarterly TAP meetings, sharing insights from service delivery and data analysis activities. Create and distribute the monthly “What's On TAP” E-Newsletter, using engagement metrics to refine content. Participate in ongoing staff development and continuing education. Collaborate with the team to analyze service outcome data, produce summary reports, and participate in program quality improvement initiatives. Reports directly to and collaborates closely with the Program Manager II on program development, data review, and quality assurance initiatives. Maintains open communication for mentorship and feedback, supporting professional growth and alignment with program goals. Schedule and manage group sessions, including initial start dates and future programming. Track participant interest and attendance trends; anticipate actual participation while promoting full engagement. Promote inclusive practices that reflect diversity, equity, and inclusion in all client interactions and service delivery. Document program schedules, attendance, and outcomes for internal reporting and grant compliance. Flexible hours may be required to accommodate program needs. Complete all other duties as required by program and organizational needs. Requirements Qualifications: Master's degree (preferred) in Social Work, Psychology, or related field. Demonstrated experience in outcome monitoring or data-driven program evaluation is a plus. Excellent organizational and communication skills. Proven ability to work collaboratively in a multidisciplinary team. Experience Required: At least three years of direct experience working with individuals with autism spectrum disorder and their families. Vehicle/Transportation Requirements: Valid driver's license. Auto insurance. Reliable vehicle. Skills/Abilities: Proficient in multitasking in a fast-paced, dynamic environment. Strong interpersonal skills and comfort working with diverse populations. Competence in managing numerous projects independently and efficiently. Must have the ability to work well with all levels of the organization. Strong verbal and written communication skills. Outstanding organization skills, with rigorous attention to detail. Technologically adept - comfort, familiarity, and ability to learn and use a variety of computer applications. Intermediate-level knowledge of Microsoft Word, PowerPoint, Teams, Outlook, Excel, and Canva. Ability to use internet browsers and video conferencing. Ability to collect, organize, and analyze basic program and clinical data for reporting and quality improvement. Willingness to adapt and pitch in as needed to meet evolving program goals. ADA: Easterseals will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Unless exempted by the Americans with Disabilities Act, all persons hired for this position are required to possess the ability to perform the physical tasks necessary to treat clients, i.e., bending, floor-sitting, etc., as well as to have the ability to lift up to 50 pounds frequently. Salary Description $25.19 - $31.49/Hourly

Now Hiring: Luxury Door Staff / Concierge Do you have the polish of a Ritz-Carlton professional and the confidence to be the first impression in a luxury residential community? We're looking for exceptional Door Staff who can deliver five-star service while keeping things running smoothly behind the scenes. This is not a typical front desk job-it's a role for someone who thrives on excellence, multitasks with ease, and anticipates needs before they're spoken. Flexible Coverage Role This position is part of our temporary coverage team, supporting a select group of luxury residential buildings. Your schedule will fluctuate based on client needs, which may include evenings, weekends, or holidays. Flexibility is essential, as you'll be stepping into different properties and ensuring each one receives the same five-star level of service. What You'll Do: Warmly greet and assist residents, guests, and visitors with a genuine, professional demeanor. Manage building access & security with discretion. Deliver concierge-level support by assisting with deliveries, arranging transportation, and addressing resident requests, with thorough documentation to maintain seamless service and accountability. Handle deliveries, transportation requests, and resident needs like a pro. Anticipate needs and resolve issues before they arise, embodying a true hospitality mindset. Keep the lobby pristine and welcoming at all times. What We're Looking For: Experience in luxury hospitality, concierge, or front desk preferred Impeccable grooming, communication, and service skills Calm under pressure, quick on your feet, always professional The ability to make every interaction feel five-star Why Join Us: Competitive pay Growth opportunities Professional training to elevate your skills to a world-class level Be part of a team that sets the gold standard in luxury service Ready to bring hospitality excellence to the front door? Apply today and become the standard everyone else tries to match. Pay Rate from $18 - $21/hr

Fairview is looking for a Patient Financial Services Representative to join our team. This position is responsible for billing and collection of accounts receivable for inpatient and outpatient accounts, ensures expected payment is collected and accounts are fully resolved, and resolves complex customer service issues. This position understands the importance of evaluating and securing all appropriate financial resources for patients to ensure proper adjudication. Position Details: * 1.0 FTE (80 hours per pay period) * day shift * no weekends * fully remote Responsibilities * Intentionally prevents untimely revenue shortfalls by taking action to resolve financial transactions appropriately and effectively to ensure collection of expected payment; escalates issues when appropriate. * Completes daily work assignment timely and accurately in accordance with the identified productivity and quality standards set forth by the organization. * Performs the best practice routine per department guidelines * Proactively looks for continuous process improvements involving people and technologies through tracking, trending, and providing feedback. * Accelerates business outcomes by identifying ways to fully resolve accounts through single-touch resolution when possible. * Understands revenue cycle and the importance of evaluating and securing all appropriate reimbursements from insurance or patients. * Contacts payers via portal or provider service center to facilitate timely and accurate resolution of accounts. * Responsible for processing external correspondence in a timely and efficient manner. * Ensures internal correspondence is clearly and professionally communicated and processed expeditiously. * Responsible for verification of insurance and/or patient demographics. * Understands expected payment amounts and Epic expected payment calculations to appropriately adjust accounts. * Educates patients and/or guarantors of patient liability when appropriate. * Understands and complies with all relevant laws, regulations, payer and internal policies, procedures, and standards, and applies this understanding through daily work Preferred Qualifications * 1 year Medical billing office setting experience * MS Office experience * Insurance/follow up experience * Coordination of benefits experience * Epic, Brightree, Billing Bridge, or comparable software account experience Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

We are seeking a financial clearance rep (FCR) to join our rehab services team! The FCR must be able to effectively articulate payor information in a manner such that therapists, patients and families gain a clear understanding of financial responsibilities.The FCR will be responsible for completing the insurance and benefits verification to determine the patient's benefit level for outpatient therapy services including physical, occupational, speech, cardiac, pulmonary, and hearing aids/audiology. They will obtain benefit levels, screen payor medical policies to determine if the scheduled procedure meets medical necessity guidelines, submit and manage referral and authorization requests/requirements when necessary, and/or ensure that pre-certification notification requirements are met per payor guidelines. They will provide support and process prior authorization appeals and denials, when necessary, in conjunction with revenue cycle and clinical staff. The FCR makes the decision when and how to work with providers, clinical staff, insurance payors and other external sources to assist in obtaining healthcare benefits. * FTE 1.0, authorized for 80 hours per pay period. * Schedule: Monday-Friday, 8:30am - 5:00pm. * Remote position. * Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, health & wellbeing resources, Health & Wellness funding, and more! M Health Fairview Rehabilitation offers a broad range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs. As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehab's continuing education program offers continuing education courses per year at no cost to employees. Responsibilities * Practice excellent telephone etiquette and active listening skills. * Identify insurances for all new patients that require information/notification from the site for new, continuing, and observation patients. * Document and track all communication with insurers, clinic staff, and patients. * Document each step taken in the process of acquiring benefits, prior authorization, or confirmation compensability determination. * Document pertinent information for therapist use in contacting insurance carrier if further authorization is necessary. * Enters referrals with all pertinent information into Epic referral entry. * Initiate process to establish company account for worker's compensation patients and all other insurances as needed. * Informs patients/clinic/caregiver of denials by insurance companies when pre-authorizing services. * Contact patients with insurance issues such as termed insurance. * Develop a list of key contacts at insurance companies and develop positive working relationships to facilitate ability to retro-authorize claims and increase reimbursement. * Assist in training new insurance staff * Acquire insurance referrals from PCC, if required by insurance. * Submit appeals to insurances for prior authorization, if needed. * Incorporate new changes in insurance verification and adapt to changes in volume of workload. Required Qualifications * 1 year experience in insurance verification/eligibility, financial securing, prior authorization, or related areas. * Experience with electronic health record software. Preferred Qualifications * Associate of Science * Vocational/Technical Training * Epic experience * Insurance/benefit verification experience * Referrals and/or prior authorization experience * Knowledge of medical terminology and clinical documentation review * 2 years of experience working insurance/benefit verification, financial securing, or related areas using an EHR in a healthcare organization * Knowledge of computer system applications, including Microsoft Office 365 Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Client Relations Specialist- Addison STATUS: Non-Exempt, FT GRADE: 1DEPT/PROGRAM NAME: Youth & Family Potential REPORTS TO: Administrative Manager SUPERVISES: N/A SUMMARY: The Client Relations Specialist - CCR&R educates visitors about YWCA programs and available services and addresses member concerns about Child Care Assistance. The Client Relations Specialist assists in management of the office environment and provides the required administrative support. The Client Relations Specialist is active in promotion of synergy across YWCA programs and in Racial Justice work. COLLABORATES WITH: The administrative Manager and administrative Team. Early Childhood Financial Empowerment Services Managers, Team Coordinators, YWCA staff members, Parents and Child Care Providers throughout the Chicagoland Area. ESSENTIAL RESPONSIBILITIES: Member Contact: Educate visitors about the YWCA's available services. Assist members with completion of required forms and assessments. Conduct member screening to evaluate the need for immediate support and to facilitate referral and linkage to appropriate community services. Use appropriate judgment in upward communication regarding client or member concerns. Administrative duties: Perform a variety of office support duties including processing and distribution of mail, copying, faxing and filing. Provide administrative support for the department. Office Management: Assist with managing and updating the lobby and other areas of the office. Ensuring areas are cleaned and organized with all materials needed. NON-ESSENTIAL RESPONSIBILITIES: Participate in administrative and program meetings, as appropriate. Promoting and educating individuals about all programs and assisting clients in navigating the Child Care Assistance Program, Tummy, and other programs offered within the YWCA. OTHER DUTIES AS ASSIGNED: Other duties outside of the responsibilities of the position may be assigned but not limited to; special projects, tasks force or other assignments. QUALIFICATIONS: At minimum, six months of customer service and administrative support experience, within a service-oriented environment, are required. The position requires a proactive self-starter and skills that include: a demonstrated ability to work independently; to handle multiple assignments and tasks; and to apply and comply with various policies and procedures. Good telephone etiquette and ability to communicate in a courteous and professional manner are necessary for the role. Intermediate level of skills with MS Office and Outlook are required; skills with database management, proficiency with spreadsheets and internet search applications are necessary. Experience in the organization and implementation of office projects and filing systems, databases and calendars is required. A general knowledge of community resources is desirable. Discretion is required for handling of documents and for member concerns. Demonstrated respect and appreciation for working in a multi-ethnic and multi-cultural work environment must be evident. The Client Relations Specialist must be able to work effectively with members who may show stress and impatience. Professional Training Required: A minimum of fifteen (15) hours of professional training related to Early Childhood and/or to the responsibilities of the position is required annually. *Note: A bilingual Client Relations Specialist who works with a foreign language speaking community must demonstrate cultural competency with that community and fluency in both English and the community's language (oral and written).--- EDUCATION REQUIRED: A High School diploma, or GED, is required. An associate's degree or a progress toward completion of a degree is preferred. CERTIFICATION(s) REQUIRED:NA OTHER REQUIREMENTS: N/A WORK ENVIRONMENT: The work environment includes offices; members and visitors may visit with children. The noise level is usually moderate. Movement requirements include walking, stooping or kneeling. There may be a need to reach, lift or move objects, such as packages, supplies and computers. Normal (or corrected) vision range; ability to see color and to distinguish letters, numbers and symbols are necessary to the work, which may require close viewing. Occasionally may need to lift and/or move up to 30 pounds. Communication needs include seeing, hearing and speaking. While in the office, there will be periods of sitting, holding a telephone and using computers. Reasonable accommodations will be made for an incumbent to meet the essential responsibilities of the position. --- WORK SCHEDULE: Monday - Friday, 7:45 am-4:15pm. Schedule can vary depending on the needs of the agency Salary Description 40,000-44,000

Client Relations Specialist- Addison STATUS: Non-Exempt, FT GRADE: 1DEPT/PROGRAM NAME: Youth & Family Potential REPORTS TO: Administrative Manager SUPERVISES: N/A SUMMARY: The Client Relations Specialist - CCR&R educates visitors about YWCA programs and available services and addresses member concerns about Child Care Assistance. The Client Relations Specialist assists in management of the office environment and provides the required administrative support. The Client Relations Specialist is active in promotion of synergy across YWCA programs and in Racial Justice work. COLLABORATES WITH: The administrative Manager and administrative Team. Early Childhood Financial Empowerment Services Managers, Team Coordinators, YWCA staff members, Parents and Child Care Providers throughout the Chicagoland Area. ESSENTIAL RESPONSIBILITIES: Member Contact: Educate visitors about the YWCA's available services. Assist members with completion of required forms and assessments. Conduct member screening to evaluate the need for immediate support and to facilitate referral and linkage to appropriate community services. Use appropriate judgment in upward communication regarding client or member concerns. Administrative duties: Perform a variety of office support duties including processing and distribution of mail, copying, faxing and filing. Provide administrative support for the department. Office Management: Assist with managing and updating the lobby and other areas of the office. Ensuring areas are cleaned and organized with all materials needed. NON-ESSENTIAL RESPONSIBILITIES: Participate in administrative and program meetings, as appropriate. Promoting and educating individuals about all programs and assisting clients in navigating the Child Care Assistance Program, Tummy, and other programs offered within the YWCA. OTHER DUTIES AS ASSIGNED: Other duties outside of the responsibilities of the position may be assigned but not limited to; special projects, tasks force or other assignments. QUALIFICATIONS: At minimum, six months of customer service and administrative support experience, within a service-oriented environment, are required. The position requires a proactive self-starter and skills that include: a demonstrated ability to work independently; to handle multiple assignments and tasks; and to apply and comply with various policies and procedures. Good telephone etiquette and ability to communicate in a courteous and professional manner are necessary for the role. Intermediate level of skills with MS Office and Outlook are required; skills with database management, proficiency with spreadsheets and internet search applications are necessary. Experience in the organization and implementation of office projects and filing systems, databases and calendars is required. A general knowledge of community resources is desirable. Discretion is required for handling of documents and for member concerns. Demonstrated respect and appreciation for working in a multi-ethnic and multi-cultural work environment must be evident. The Client Relations Specialist must be able to work effectively with members who may show stress and impatience. Professional Training Required: A minimum of fifteen (15) hours of professional training related to Early Childhood and/or to the responsibilities of the position is required annually. * Note: A bilingual Client Relations Specialist who works with a foreign language speaking community must demonstrate cultural competency with that community and fluency in both English and the community's language (oral and written).--- EDUCATION REQUIRED: A High School diploma, or GED, is required. An associate's degree or a progress toward completion of a degree is preferred. CERTIFICATION(s) REQUIRED:NA OTHER REQUIREMENTS: N/A WORK ENVIRONMENT: The work environment includes offices; members and visitors may visit with children. The noise level is usually moderate. Movement requirements include walking, stooping or kneeling. There may be a need to reach, lift or move objects, such as packages, supplies and computers. Normal (or corrected) vision range; ability to see color and to distinguish letters, numbers and symbols are necessary to the work, which may require close viewing. Occasionally may need to lift and/or move up to 30 pounds. Communication needs include seeing, hearing and speaking. While in the office, there will be periods of sitting, holding a telephone and using computers. Reasonable accommodations will be made for an incumbent to meet the essential responsibilities of the position. --- WORK SCHEDULE: Monday - Friday, 7:45 am-4:15pm. Schedule can vary depending on the needs of the agency Salary Description 40,000-44,000

What you will do? As the Customer Service Specialist you will be responsible for the scope of Customer Service operations through quality customer service, accurate and timely completion of tasks, and following Recruitment, Retention, Training and Support (RRTS) policies and procedures including all changes established by the organization. Specific responsibilities include: Ensures phone coverage during specified hours, using approved scripts and following proper procedure for inquiry calls. Processes required background checks, including in-state, out-of-state, and fingerprints accurately, completely, and timely, documenting results, and scans/uploads releases and results into the database. Processes relative and ICPC home study referrals accurately, completely, and timely, following established protocols and communicating to service area and HHS regarding request receipt and Day 1. Distributes RRTS mail. Provides clerical and administrative support to other Customer Service staff members as needed. Maintains confidentiality for potential and current families at all times. Registers prospective Resource Families for pre-service training in accordance with contract and IAC Works to ensure Resource Family “flow” from inquiry to pre-service start moves as rapidly and smoothly as possible. Works closely with each individual prospective Resource Family to complete all application and background check requirements. Provides culturally responsive assistance to prospective Resource Families, including through the provision of language interpreters as needed. Why Work here? Four Oaks understands the importance of supporting and treating one another as if they were our own family members. We believe in maintaining a healthy work/life balance while providing career paths for everyone. Our organization flourishes in an environment of equal opportunity and fair treatment for all. The effects of diversity and inclusion have created an atmosphere of positivity which connects us to the customers we serve. As a valued team member, you are eligible for: Medical, dental & vision insurance 401k Retirement plan Growth & Advancement opportunities Competitive Wages Excellent paid leave time package 7 paid holidays Business casual work environment Educational discounts Qualifications What you need: You need to be at least 18 years of age and meet one of the following: Possess a Bachelor's Degree in Social Work OR a Possess a Bachelor's Degree in a related field with one year of full-time experience in a related field Possess a High School Diploma or GED and the equivalent of one-year full time experience in social work or other human service delivery position. Bi-lingual candidates are preferred but not required!

Who We're Looking for A ParentSquare Customer Support Agent will have customer service and empathy in their DNA. You're someone who is able to solve tickets quickly and efficiently without ever sacrificing the customer experience and will work on behalf of our customers with a passion for helping and going the extra mile. From parents to district and school administrators and teachers, you're available for support via email, chat and phone. You're our first line of communication for our customers and know our product inside and out to provide the best answers and solutions for our customers; should a problem require escalation, you'll act as the intermediary during the escalation process to make sure no detail is missed. You know how important your assistance is to our success and our ability to continue to grow and strive to help our Customer Support team to continually improve. This role will include: Answering incoming emails, live chats and phone calls Resolves product or service problems by clarifying the customer's needs, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution Taking detailed notes of the contact in our ticketing system Resolving support issues quickly and efficiently Escalating tickets to the next tier support when unable to resolve Maintain updated knowledge of all company products and services in order to provide adequate education to customers Collect and record customer feedback and information, and share with appropriate departments and team members Improving help articles Developing support materials Product testing Contributes to team effort by accomplishing related results as needed. Attend all required customer service-related meetings Above all, providing the service the friendly and personalized service of which ParentSquare prides itself Our ideal candidate will have the following: Previous EDtech experience, SIS or experience with technical integrations (SFTP, API, etc) Prior experience in customer support or customer success and ticketing systems (Zendesk a strong plus) Bring a proactive, self-motivated and positive attitude to work everyday Multitask with excellent attention to detail and communication skills Quick learner, tech savvy, and a desire to learn in a dynamic startup environment Be able to work a flexible schedule, including early mornings or evenings and weekends The perks of working for us are great! You'll get your foot in the door as our company continues to grow. We're big believers in work-life balance and provide: Employer-paid health insurance (including dependent coverage) An employer-matched 401K retirement savings program from day 1 Paid Parental Leave Stock options Health + wellness reimbursements PTO that increases each year 15 paid holidays, including your birthday! As a fully remote team, we'll make sure you have all the tools and equipment you need to make your home office a place where you can thrive. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. The salary range for this role will be $25-$28/hour, DOE.

Job Description Do you enjoy getting to know someone and coaching them towards achieving their goals related to work, relationships, and independent living? You could make a difference in someone's life every day as a Residential Support Specialist (RSS) working with young adults between the ages of 16-21. Residential Support Specialists work one-on-one and in groups with youth experiencing mental health challenges. Within the residential setting, you will assist the clients as they learn and practice skills related to what matters most to young people: relationships, school success, recreational activities, health and wellness, early career experiences, and day-to-day living. You will also ensure safety by helping youth regulate and safely express their emotions, including using Therapeutic Crisis Intervention (TCI) skills. During an average day, you will teach independent living skills like hygiene and housekeeping, help residents prepare meals, model relationship building skills, and coach youth on coping skills. Not only do you help clients develop key independent living skills, you are also fostering a safe and inviting living environment by regularly cleaning the residence. You will see their progress and document their experiences, success with medication management, and recovery process as they transition to adulthood. To succeed in this role, you need: Passion for mental health advocacy Effective communication and relationship-building skills Compassion and respect while working in someone's home Patience and willingness to meet youth where they're at Good writing skills and attention to detail To be able to perform Therapeutic Crisis Intervention therapeutic restraint techniques, which require moderate exertion, being able to lift 40 pounds, and the mobility to lower self to a kneeling position on the floor. This training is provided and required by Thresholds. Availability to work the following shift: Sunday through Wednesday - 2nd Shift There are multiple educational pathways to be eligible for this role: High School diploma or GED certificate and at least 25 years of age. Associates degree or higher and at least 21 years of age. What sets Thresholds apart: Competitive pay - Base rate: $21.75 - 24.00 per hour / $45,240 - 49,920 annually Subject to increase based on education and experience Generous PTO (9 federal holidays, 8 days of sick leave, 15-22 days personal and vacation) Dental insurance, vision insurance, choice of 4 medical insurance plans 403(b) retirement plan with 3% employer match Robust employee assistance program (EAP) Public service loan forgiveness Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC) Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission. Click here to learn more. One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, several years in a row.

Job Description Become a champion of hope. At Rosecrance, we've been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you're ready to make a meaningful impact, we're ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery. Position Summary Directly supervise clients being treated in the Health Center and other units as needed. Provide continuity of program services in an ethical, legal and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards. Participate as a team member in the delivery of addictions treatment services to clients and their families and to facilitate the issues of recovery into their daily living situations. Qualifications •High School diploma or GED •Minimum CNA, CMA or EMT certification or greater or currently in enrolled in program for RN or LPN •CPR/BLS and First Aid training complete within three months •Skilled in behavioral management techniques •Ability to lead discussion and educational presentations •Valid Illinois driver's license Responsibilities: Work hours prescribed by the supervisor and any additional hours deemed necessary for the responsibilities assigned. Overtime may be required. Work as a member of the Health Center milieu treatment team. Supervise and manage the behavior of the clients and provide appropriate behavioral interventions to maintain therapeutic milieu. Facilitate therapy and psychoeducation group sessions. Coordinate, supervise and implement client activities. Directly observe clients every 15 minutes or shorter intervals if directed. Transport clients as required. Perform cleaning/housekeeping/laundry tasks as assigned. Oversee and maintain the neatness/cleanliness of the unit and the proper use of the equipment and supplies and to inform the proper person when supplies or repairs are indicated. Assist with client admissions. Completely and accurately enter all required client information into the computerized entry system at the time of client admission; have nurse on duty review forms for accuracy; print forms to be put in the client chart Assist with verification of admissions medications at admission with client's physician or pharmacy. Assist with collecting client health history and report to nurse. Assist in client orientation to the unit. Perform cursory body checks for contraband. Assist with the medical care of clients Assist with vital signs assessments and communication of health information to nurses. Assist with withdrawal screens as directed by the nurse. Transcribe orders. Perform CLIA waived testing such as glucose monitoring, urine drug screens, and covid 19 testing. Assist in observation of medication self-administration by clients. Monitor and document client's response to medication and report any notable response immediately. Act as an advocate for all clients and report all physical/psychological concerns to the medical and clinical staff. Schedule client follow up medical appointments and coordinate transportation if necessary to outside providers. Work as a member of the RHC treatment team. Attend all scheduled meetings of staff, such as treatment plan reviews, shift meetings or appropriate committee meetings as designated. Read all logs and obtain pertinent information from staff of previous shifts, counselors, staff, etc. Record daily all pertinent information based on observations and involvement with the group and to communicate this information to other staff. Understand and comply with all principles established by the Rosecrance Corporate Compliance Program and Code of conduct. Deliver exceptional customer service consistently to every customer. Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance. Assume other related responsibilities as assigned by management. Schedule: Monday-Friday 1pm-9:30pm with rotating weekends Work Location: Rosecrance Mulberry Center 605 Mulberry St. Rockford, IL 61103 Onsite Compensation Starting Pay ( based on education, experience, and credentials ) HS/GED - $18.43 per hour Shift differentials Second shift: +$.25/hr. Third shift: +$.50/hr. Our Benefits Rosecrance values its employees and offers a comprehensive benefits package for you and your family: Medical, dental, and vision insurance (multiple plan options to meet your needs) 401(k) with employer match & discretionary contribution Group Life Insurance, LTD and AD&D Tuition assistance & licensure/certification reimbursement Paid Time Off, sick time, bereavement leave Referral program earning up to $1,000 per hire! Wellness program, including an on-site gym at select facilities Discounts at participating retailers Daily pay available through UKG Wallet for financial flexibility Who We Are Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives. We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope. Our Health and Safety Commitment We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace. Equal Employment Opportunity Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position. Our Partnerships AARP Employer Pledge Program MSEP (Military Spouse Employment Partnership). Ready to Make a Difference? Apply today and be part of something bigger! Your role at Rosecrance will help transform lives-starting with your own.

Alpha Kappa Alpha Sorority, Incorporated, Sponsor Organization, is seeking to fill the position of Financial Representative for the For Members Only Federal Credit Union (FMO). The Financial Services Representative will be responsible for day-to-day operational support to members and customers. Manages the detailed customer experience through the Credit Union's products and services. by providing general financial services information, taking new business applications, and preparing new accounts and business documentation for approval and processing. The Representative will manage the detailed customer experience through the Credit Union's products and services and will report to the Branch Manager/ Loan Officer. FMO is a member-owned and operated digital credit financial institution. FMO is committed to providing the highest level of customer-centric affordable access through a digital financial services platform and excellent financial products for improving the economic conditions of the members of the Alpha Kappa Alpha Sorority, Incorporated their families, and employees. Alpha Kappa Alpha Sorority, Incorporated is a non-profit international membership organization with more than 320,000 college trained members bound by bonds of sisterhood and empowered by a commitment of servant-leadership. The organization focuses in two key areas: (1) lifelong personal and professional development for each of its members; and (2) galvanizing its membership into an organization of respected power influence constantly at the forefront of effective advocacy and social change that results in equality and equity for all citizens of the world. Job Summary: The Financial Services Representative will provide day-to-day operational support to members and customers. Manages the detailed customer experience through the Credit Union's products and services. General Responsibilities Adheres to and conducts all business aligned with the Core Values of the Sponsoring Organization- Alpha Kappa Alpha's Corporate Office. Explains criteria and assists members and customers in opening new accounts. Enrolls accurately all members/customers banking information when establishing and maintaining online personal accounts. Responsible for audit records preparation for quarterly internal audit and NCUA and other compliance organizations' review. Adds to the Credit Union growth through cross selling Credit Union products and services. Assists in identifying prospects for and acquiring new members to achieve monthly goals. Builds strong internal/external relationships through ownership of problem solving and follow through. Ensures adherence to compliance regulations, policies, and procedures. Assists with the conduct of the annual Member Satisfaction Survey to gain member feedback and prepares and communicates response actions. Responsible for monitoring the quality of member accounts and acts to prevent future fraudulent activity. Meets with and addresses members who have a complaint or concern about an occurrence. Assures the maintenance, confidentiality, and security of member files. Ensures all policies followed including cash handling, check hold policy, and compliance. Responsible for password management. Maintains awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security. Other duties as assigned to ensure the successful operations and delivery of the FMO promise. Requirements Work Environment Fast paced and demanding. Oversees multiple operations at one time. Faces deadlines as mandated by regulatory and Credit Union standards. Majority of time will be spent in office; but during meetings and conventions, may work off-site. Initial travel may be required to enroll Credit Union members and customers. Initial start-up work hours may be long with a varying schedule; may be required to work more than 40 hours per week based on demand. Physical Requirements Extended hours. May require flexible hours to meet customer needs. Qualifications Bachelor's degree in finance, accounting, business management, preferred or equivalent work experience. 1- year financial services institution experience, preferably, a credit union. Exemplary customer service orientation and skills. Excellent written, verbal communications and interpersonal skills. Must be detail-oriented with excellent organizational skills. Must be able to multi-task, meet tight deadlines, and maintain composure under pressure in a fast-paced environment. Knowledge of general office software, particularly the Microsoft Office Suite and the ability to use financial and registration software. To Apply: Complete online application and upload a cover letter and resume.