Service Specialist jobs at Rosecrance

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The Retention Strategist is a critical member of the Large Enterprise GTM Customer Success organization. This role is responsible for driving customer retention, managing complex renewal processes, and identifying opportunities for account growth through strategic upsell and cross-sell initiatives. The position requires a high level of business acumen, discretion, and independent judgment to influence pricing strategies, negotiate terms, and develop retention frameworks that align with organizational goals. The Retention Strategist serves as a trusted advisor to customers, ensuring long-term value and satisfaction while collaborating across multiple internal teams including Sales, Finance, Legal, and Customer Success. **Work Location** This is a remote opportunity open to candidates located anywhere in the following states: AR, IA, IL, IN, KS, KY, LA, MI, MN, MO, MS, NE, OH, TN, WI and AL, CT, DE, FL, GA, MA, MD, ME, NC, NH, NJ, NY, PA, RI, SC, VA, VT, WV **The Main Responsibilities** + Own and execute end-to-end renewal strategy, including forecasting, outreach, negotiation, and confirmation of contracts. + Develop and continuously improve retention playbooks and processes to maximize account value and minimize churn. + Exercise discretion in structuring complex deals, pricing adjustments, and migration strategies for high-value accounts. + Collaborate with cross-functional teams (Finance, Legal, Sales, Customer Success) to align renewal terms with company objectives. + Analyze competitor trends, market signals, and customer data to inform retention and expansion strategies. + Proactively identify and generate expansion opportunities within existing accounts, including upsell, cross-sell, and add-on services. + Handle escalations related to contract questions, negotiations, and requests, resolving issues with independent judgment. + Maintain and report a rolling 90-day renewal forecast by segment and territory, providing strategic insights to leadership. + Lead initiatives to improve operational efficiency by identifying process gaps and implementing solutions. + Serve as a subject matter expert on retention strategies, providing guidance and training to internal teams as needed. **What We Look For in a Candidate** + Bachelor's degree or equivalent experience in business, communications, or related field. + 6+ years of experience in client-facing roles, ideally within SaaS or enterprise technology environments. + Proven success in managing complex renewals and retention strategies with measurable results. + Demonstrated ability to exercise discretion and independent judgment in negotiations and strategic decisions. + Strong analytical skills with the ability to interpret data and develop actionable insights. + Exceptional communication, presentation, and collaboration skills across multiple stakeholders. + Experience influencing pricing strategies, migration planning, and account growth initiatives. + Proficiency in CRM tools and forecasting methodologies for managing renewal pipelines. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $86,825-$115,763 in these states: AL AR FL GA IA IN KS KY LA ME MO MS NE OH PA SC TN VT WI WV $91,972-$121,559 in these states: MI MN NC NH RI $95,508-$127,344 in these states: CT DC DE IL MA MD NJ NY VA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits (**************************************************** Bonus Structure \#LI-Remote \#LI-AF1 \#GLE Requisition #: 340848 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The Retention Strategist is a critical member of the Large Enterprise GTM Customer Success organization. This role is responsible for driving customer retention, managing complex renewal processes, and identifying opportunities for account growth through strategic upsell and cross-sell initiatives. The position requires a high level of business acumen, discretion, and independent judgment to influence pricing strategies, negotiate terms, and develop retention frameworks that align with organizational goals. The Retention Strategist serves as a trusted advisor to customers, ensuring long-term value and satisfaction while collaborating across multiple internal teams including Sales, Finance, Legal, and Customer Success. **Work Location** This is a remote opportunity open to candidates located anywhere in the following states: AR, IA, IL, IN, KS, KY, LA, MI, MN, MO, MS, NE, OH, TN, WI and AL, CT, DE, FL, GA, MA, MD, ME, NC, NH, NJ, NY, PA, RI, SC, VA, VT, WV **The Main Responsibilities** + Own and execute end-to-end renewal strategy, including forecasting, outreach, negotiation, and confirmation of contracts. + Develop and continuously improve retention playbooks and processes to maximize account value and minimize churn. + Exercise discretion in structuring complex deals, pricing adjustments, and migration strategies for high-value accounts. + Collaborate with cross-functional teams (Finance, Legal, Sales, Customer Success) to align renewal terms with company objectives. + Analyze competitor trends, market signals, and customer data to inform retention and expansion strategies. + Proactively identify and generate expansion opportunities within existing accounts, including upsell, cross-sell, and add-on services. + Handle escalations related to contract questions, negotiations, and requests, resolving issues with independent judgment. + Maintain and report a rolling 90-day renewal forecast by segment and territory, providing strategic insights to leadership. + Lead initiatives to improve operational efficiency by identifying process gaps and implementing solutions. + Serve as a subject matter expert on retention strategies, providing guidance and training to internal teams as needed. **What We Look For in a Candidate** + Bachelor's degree or equivalent experience in business, communications, or related field. + 6+ years of experience in client-facing roles, ideally within SaaS or enterprise technology environments. + Proven success in managing complex renewals and retention strategies with measurable results. + Demonstrated ability to exercise discretion and independent judgment in negotiations and strategic decisions. + Strong analytical skills with the ability to interpret data and develop actionable insights. + Exceptional communication, presentation, and collaboration skills across multiple stakeholders. + Experience influencing pricing strategies, migration planning, and account growth initiatives. + Proficiency in CRM tools and forecasting methodologies for managing renewal pipelines. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $86,825-$115,763 in these states: AL AR FL GA IA IN KS KY LA ME MO MS NE OH PA SC TN VT WI WV $91,972-$121,559 in these states: MI MN NC NH RI $95,508-$127,344 in these states: CT DC DE IL MA MD NJ NY VA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits (**************************************************** Bonus Structure \#LI-Remote \#LI-AF1 \#GLE Requisition #: 340848 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Job DescriptionBenefits: Competitive salary Flexible schedule Opportunity for advancement About the Role: Global Impact Group is seeking a Reader Services Specialist to support a visually impaired Veterans Service Representative (VSR) at the VA Cleveland Regional Office. This position is part of a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside contract and is contingent upon award of the federal contract RFQ 36C10D25Q0119 by the U.S. Department of Veterans Affairs. Key Responsibilities: Read aloud from electronic and hard copy documents (PDFs, handwritten materials, medical records, etc.) Identify and communicate all fields in forms, including blank ones Review and read outgoing VA communications for accuracy and completeness Assist with inaccessible screen content in VA systems such as VBMS, CAPRI, eVA, IPPS, and others Maintain daily Service Hour Log with signatures/initials for verification Required Qualifications: Minimum age 18 Fluent in English with clear pronunciation Exceptional reading, grammar, and oral communication skills Professional demeanor and customer service orientation Ability to work independently and confidentially in a remote setting Access to secure and reliable internet and personal computer (VA equipment will not be provided) Additional Requirements (Post-Award): Favorable completion of background investigation (NACI Level) Completion of VA-provided training (e.g., privacy and cybersecurity) Signed Rules of Behavior and compliance with VA data security policies Conditions of Employment: This is a contingent position, meaning employment is conditional upon: Contract award by the Department of Veterans Affairs Approval of candidate by the VA Contracting Officer Favorable adjudication of background investigation The candidate must be available to begin onboarding promptly upon contract award (anticipated September 2025) To Apply: Submit the following to ***************************** Resume highlighting relevant experience Cover letter referencing Reader Services VA RFQ 36C10D25Q0119 Availability to begin work post-award Global Impact Group is an equal opportunity employer and a proud certified Service-Disabled Veteran-Owned Small Business (SDVOSB). This is a remote position.

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The Retention Strategist is a critical member of the Large Enterprise GTM Customer Success organization. This role is responsible for driving customer retention, managing complex renewal processes, and identifying opportunities for account growth through strategic upsell and cross-sell initiatives. The position requires a high level of business acumen, discretion, and independent judgment to influence pricing strategies, negotiate terms, and develop retention frameworks that align with organizational goals. The Retention Strategist serves as a trusted advisor to customers, ensuring long-term value and satisfaction while collaborating across multiple internal teams including Sales, Finance, Legal, and Customer Success. **Work Location** This is a remote opportunity open to candidates located anywhere in the following states: AR, IA, IL, IN, KS, KY, LA, MI, MN, MO, MS, NE, OH, TN, WI and AL, CT, DE, FL, GA, MA, MD, ME, NC, NH, NJ, NY, PA, RI, SC, VA, VT, WV **The Main Responsibilities** + Own and execute end-to-end renewal strategy, including forecasting, outreach, negotiation, and confirmation of contracts. + Develop and continuously improve retention playbooks and processes to maximize account value and minimize churn. + Exercise discretion in structuring complex deals, pricing adjustments, and migration strategies for high-value accounts. + Collaborate with cross-functional teams (Finance, Legal, Sales, Customer Success) to align renewal terms with company objectives. + Analyze competitor trends, market signals, and customer data to inform retention and expansion strategies. + Proactively identify and generate expansion opportunities within existing accounts, including upsell, cross-sell, and add-on services. + Handle escalations related to contract questions, negotiations, and requests, resolving issues with independent judgment. + Maintain and report a rolling 90-day renewal forecast by segment and territory, providing strategic insights to leadership. + Lead initiatives to improve operational efficiency by identifying process gaps and implementing solutions. + Serve as a subject matter expert on retention strategies, providing guidance and training to internal teams as needed. **What We Look For in a Candidate** + Bachelor's degree or equivalent experience in business, communications, or related field. + 6+ years of experience in client-facing roles, ideally within SaaS or enterprise technology environments. + Proven success in managing complex renewals and retention strategies with measurable results. + Demonstrated ability to exercise discretion and independent judgment in negotiations and strategic decisions. + Strong analytical skills with the ability to interpret data and develop actionable insights. + Exceptional communication, presentation, and collaboration skills across multiple stakeholders. + Experience influencing pricing strategies, migration planning, and account growth initiatives. + Proficiency in CRM tools and forecasting methodologies for managing renewal pipelines. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $86,825-$115,763 in these states: AL AR FL GA IA IN KS KY LA ME MO MS NE OH PA SC TN VT WI WV $91,972-$121,559 in these states: MI MN NC NH RI $95,508-$127,344 in these states: CT DC DE IL MA MD NJ NY VA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits (**************************************************** Bonus Structure \#LI-Remote \#LI-AF1 \#GLE Requisition #: 340848 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The Retention Strategist is a critical member of the Large Enterprise GTM Customer Success organization. This role is responsible for driving customer retention, managing complex renewal processes, and identifying opportunities for account growth through strategic upsell and cross-sell initiatives. The position requires a high level of business acumen, discretion, and independent judgment to influence pricing strategies, negotiate terms, and develop retention frameworks that align with organizational goals. The Retention Strategist serves as a trusted advisor to customers, ensuring long-term value and satisfaction while collaborating across multiple internal teams including Sales, Finance, Legal, and Customer Success. **Work Location** This is a remote opportunity open to candidates located anywhere in the following states: AR, IA, IL, IN, KS, KY, LA, MI, MN, MO, MS, NE, OH, TN, WI and AL, CT, DE, FL, GA, MA, MD, ME, NC, NH, NJ, NY, PA, RI, SC, VA, VT, WV **The Main Responsibilities** + Own and execute end-to-end renewal strategy, including forecasting, outreach, negotiation, and confirmation of contracts. + Develop and continuously improve retention playbooks and processes to maximize account value and minimize churn. + Exercise discretion in structuring complex deals, pricing adjustments, and migration strategies for high-value accounts. + Collaborate with cross-functional teams (Finance, Legal, Sales, Customer Success) to align renewal terms with company objectives. + Analyze competitor trends, market signals, and customer data to inform retention and expansion strategies. + Proactively identify and generate expansion opportunities within existing accounts, including upsell, cross-sell, and add-on services. + Handle escalations related to contract questions, negotiations, and requests, resolving issues with independent judgment. + Maintain and report a rolling 90-day renewal forecast by segment and territory, providing strategic insights to leadership. + Lead initiatives to improve operational efficiency by identifying process gaps and implementing solutions. + Serve as a subject matter expert on retention strategies, providing guidance and training to internal teams as needed. **What We Look For in a Candidate** + Bachelor's degree or equivalent experience in business, communications, or related field. + 6+ years of experience in client-facing roles, ideally within SaaS or enterprise technology environments. + Proven success in managing complex renewals and retention strategies with measurable results. + Demonstrated ability to exercise discretion and independent judgment in negotiations and strategic decisions. + Strong analytical skills with the ability to interpret data and develop actionable insights. + Exceptional communication, presentation, and collaboration skills across multiple stakeholders. + Experience influencing pricing strategies, migration planning, and account growth initiatives. + Proficiency in CRM tools and forecasting methodologies for managing renewal pipelines. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $86,825-$115,763 in these states: AL AR FL GA IA IN KS KY LA ME MO MS NE OH PA SC TN VT WI WV $91,972-$121,559 in these states: MI MN NC NH RI $95,508-$127,344 in these states: CT DC DE IL MA MD NJ NY VA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits (**************************************************** Bonus Structure \#LI-Remote \#LI-AF1 \#GLE Requisition #: 340848 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Benefits: Competitive salary Flexible schedule Opportunity for advancement About the Role: Global Impact Group is seeking a Reader Services Specialist to support a visually impaired Veterans Service Representative (VSR) at the VA Cleveland Regional Office. This position is part of a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside contract and is contingent upon award of the federal contract RFQ 36C10D25Q0119 by the U.S. Department of Veterans Affairs. Key Responsibilities: Read aloud from electronic and hard copy documents (PDFs, handwritten materials, medical records, etc.) Identify and communicate all fields in forms, including blank ones Review and read outgoing VA communications for accuracy and completeness Assist with inaccessible screen content in VA systems such as VBMS, CAPRI, eVA, IPPS, and others Maintain daily Service Hour Log with signatures/initials for verification Required Qualifications: Minimum age 18 Fluent in English with clear pronunciation Exceptional reading, grammar, and oral communication skills Professional demeanor and customer service orientation Ability to work independently and confidentially in a remote setting Access to secure and reliable internet and personal computer (VA equipment will not be provided) Additional Requirements (Post-Award): Favorable completion of background investigation (NACI Level) Completion of VA-provided training (e.g., privacy and cybersecurity) Signed Rules of Behavior and compliance with VA data security policies Conditions of Employment: This is a contingent position, meaning employment is conditional upon: Contract award by the Department of Veterans Affairs Approval of candidate by the VA Contracting Officer Favorable adjudication of background investigation The candidate must be available to begin onboarding promptly upon contract award (anticipated September 2025) To Apply: Submit the following to ***************************** Resume highlighting relevant experience Cover letter referencing “Reader Services - VA RFQ 36C10D25Q0119” Availability to begin work post-award Global Impact Group is an equal opportunity employer and a proud certified Service-Disabled Veteran-Owned Small Business (SDVOSB). This is a remote position. Compensation: $15.00 - $17.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Global Impact Group LLC is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Minority-Owned enterprise based in Raleigh, North Carolina, providing innovative and quality-driven solutions in Staffing, Language Services, Consulting, Janitorial, and Employment Placement. As an ISO 9001 and ISO 17100 certified firm, we serve government, healthcare, education, and corporate clients with excellence, efficiency, and cultural competence. Our mission is to deliver tailored services that empower individuals, strengthen organizations, and create lasting impact in the communities we serve.

Job Description Client Advocate Specialist - Hotlines The Hotlines' Client Advocate Specialist fields calls to Safe Horizon's three 24-hour Hotlines: the Domestic Violence Hotline, the Crime Victims Hotline and the Rape and Incest Hotline. These hotlines provide crisis intervention, advocacy, and information and referrals to over 125,000 victims each year. The Client Advocate Specialist conducts thorough safety and needs assessments, and collaborates with callers to develop plans address needs within a supportive, client-centered framework. Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Engage clients contacting the Domestic Violence, Crime Victims and Rape and Sexual Assault Hotlines telephonically and via the TDD machine, a device for the hearing impaired Conduct thorough assessments for all callers, with a particular focus on ascertaining the safety of clients and their children. Identify and follow up on cues signaling potential exposure to risks to safety for clients and their children. When indicated, provide crisis intervention to address threats to a caller's physical and/or emotional safety. Coordinate such interventions with immediate supervisor, as needed. Safety plan with callers with identified safety risks. Per New York state mandate, report incidents of suspected child abuse or maltreatment/neglect to the Statewide Central Register of Child Abuse and Maltreatment. Conduct shelter assessments for domestic violence and rape/sexual assault victims seeking shelter and provide advocacy for them to access available shelter space Assess callers' needs and provide appropriate information and referrals to address them. Interface with web-based case management system and other technologies to conduct and document work. Participate in agency sponsored and external trainings on victimization issues Maintain cooperative working relationships with Safe Horizon programs and other NYC service providers. Conduct all aforementioned work with clients within a supportive, client-centered framework. Participate in weekly clinical supervision meeting with your supervisor using a reflective trauma informed approach to reviewing your work Undertake other tasks, as directed. Qualifications: Experience with and/or interest in consistent clinical supervision Experience working with crime victims preferred Bachelor's degree required, or relevant experience and training Required Skills: Ability to quickly establish rapport over the phone Experience conducting thorough assessments and demonstrated ability to do so telephonically Crisis intervention skills Excellent organizational skills, and an ability to multi-task with different technologies (talk on the phone and use several computer programs simultaneously) Demonstrated ability to stay calm in high-stress situations Demonstrated ability to help others creatively solve problems and address difficult challenges Demonstrated ability to react with flexibility and creativity to challenges on a daily basis Ability to work autonomously, and collaborate with colleagues effectively, in a fast-paced environment Clear and concise writing skills Ability to document work quickly within a digital case management system If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $23.63- $26.58 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

The physical location for the candidate selected must reside within the PST, MST or CST time zones AND be willing to work West Coast hours. Who we are Susan G. Komen brings a 100% virtual working environment and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way by funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, outreach and public policy initiatives in order to make the biggest impact against this disease. Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment, and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It's encouraged to give and receive feedback to ensure two way accountability with a focus on continual improvement both personally and professionally! What you will be doing in the role of a Development Operations Specialist The Development Operations Specialist develops, coordinates, and executes on a comprehensive services support plan for Community Development fundraising staff that provides key support while better leveraging technology and efficiencies to enable increased revenue generation from fundraisers. Primary tools include: Salesforce, JIRA, Asana, PeopleSoft, and Blackbaud's Luminate Online. Services provided may include facilitation of revenue contracts with legal and partner, tracking hard credits in Salesforce for sponsor payments, monthly donor data reconciliation, donor prospecting, donor record management and providing ongoing training and support to Community Development staff to better leverage technology, and reporting/analysis. What you will bring to the table Interacts regularly with Community Development fundraising staff to define the scope of service needs and works to streamline and provide efficient solutions to drive revenue and reduce any barriers. Assesses systems / processes usability and user requirements to identify and meet evolving needs. Provides ongoing training and support with all technology tools to remove barriers for fundraising staff. Provides support as needed for local market vendor setup and to ensure contract execution and payment for services is complete and accurate. Acts as liaison between Mission, Legal and Community Development departments to ensure accurate and efficient Corporate Vetting, and contract creation and execution. Collaborates with Accounting department on donor commitments, monthly donor data reconciliation, budgets and forecast, and accounts receivable tracking & minimal invoicing. Collaborates with internal business units to identify best practices and works to incorporate them into operational policies. Serves as a Salesforce subject matter expert. Assists with adding new records, tracking/receiving gifts, reconciling gifts and manage manual merging process of duplicate records. Creates and runs reports in Salesforce tools to ensure fundraising staff have up-to-date and accurate information on revenue and pipeline. Assists with the annual buildout and quarterly updates of Salesforce reports and dashboards as needed. Conduct donor research and mine Salesforce for potential revenue opportunities. Maintains high sensitivity when addressing customer issues, concerns, and needs. Periodically performs tasks or coordinates support calls during non-business hours. Other duties as assigned. We would love if you have and are able to Minimum 5-7 years' experience in project management, fundraising administration; experience with databases/CRMs a plus. Demonstrated ability to provide a high level of customer service and motivation to business, social leaders, and internal colleagues. Excellent planning, organizational and follow-up skills. Demonstrated professional and mature interaction with other staff and leadership volunteers, sponsors, donors and others to engage them toward the achievement of revenue goals. Proven ability to manage multiple projects with varying priorities at one time. Excellent verbal and written communication skills. Ability to effectively speak and present to individuals including high net worth donors, executive corporate management as well as small, mid-size and large groups. Willingness and ability to travel to local events if and when needed. Bachelor's Degree: (Marketing, Communications, Business Administration, Nonprofit Management, Social Entrepreneurship; other equivalencies considered). Preferred experience includes: Salesforce experience Previous fundraising background Skilled in coaching/training and onboarding others Conflict resolution skills Excellent ability to multi-task in a fast paced environment Strong Word, Excel, PowerPoint, Outlook, and SharePoint skills So, what's in it for you? Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures. This is what Komen provides away from the computer: Approximate rate $21.54 to $28.21, exact compensation ranges are based on various factors including the labor market, job level, internal equity and budget. Exact salary offers will be determined by factors such as the candidate's skills, experience and geographic location. Health, dental, vision and a retirement plan with a 6% employer match Unlimited Paid Time Off + Holidays Flexible work arrangement in a fully remote working environment Bi-weekly work from home stipend Parental leave Tuition Reimbursement A culture of learning and development And so much more! Komen provides a remote and/or home based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department. Susan G. Komen is fair and equal in all of its employment practices for persons without regard to age, race, color, religion, gender, national origin, disability, veteran status or sexual orientation. Additionally we embrace Diverse Teams & Perspective and we find strength in the diversity of cultural backgrounds, ideas, and experiences. SORRY NO AGENCIES #LI-REMOTE The physical location for the candidate selected must remain within the contiguous United States. In the event a move is expected to occur by the candidate selected, it must be pre-approved by Komen's HR team prior to the move.

Full-time Description The Baby Fold has been successfully wrapping services around children and families since 1902, offering life-critical support such as foster care, special education, early childhood programming, and post-adoption support. The Baby Fold is a unique resource with a strong and enduring heritage. We care for our youngest citizens so they can be blessed with loving homes, stable lives, and the futures they deserve. Benefits: Medical, Dental, & Vision Insurance 403(b) Retirement Plan Life Insurance Long & Short Term Disability Health Savings Account Flexible Spending Account and Dependent Care Plan General Benefit time: Paid Vacation, Personal time, Sick time, and Paid Holidays Tuition Reimbursement Employee Assistance Program Headspace Care - coaching, therapy, & psychiatry Paytient - line of credit for medical, mental health, & veterinary services Candidly - student loan navigation support Mentorship, advancement, and professional development opportunities Summary of Working as the Intervention Services Specialist: The Intervention Services Specialist will carry a blended caseload, consisting of families involved in Intact Family Services and Foster Care programs. Responsible for providing family-based intervention and family preservation services to families who have open intact family cases and case management services to children and families served by The Baby Fold's foster care and/or intact family sercices program(s). Work Schedule: 37.5 hours/week+, must be available some evenings to meet client needs. Location: 1500 Fort Jesse Rd Normal, IL, with much time spent in the field. Pay: $26.88/hr minimum ($52,416 per year) hourly/non-exempt, up to $56,000/yr for experienced candidates Bonus: $1,500 for external applicants with valid CWEL in placement or intact. ESSENTIAL FUNCTIONS: Assessment: Conducts initial and ongoing assessments of strengths, needs, and risk factors and determines services required, both initially and throughout the period of service provision. Service Planning: With the input of client and families, develops and implements service plans in accordance with the Intact Family Services and Foster Care programs. Directs implementation of client services and treatment goals. Makes referrals to community service providers to address issues such as housing, mental health, substance abuse treatment, or domestic violence. Case Management, Advocacy, and Support: In accordance with each family's service plan, provides case management, mentoring, advocacy, support, and education that will protect and promote permanency for children by: a. Counseling individuals regarding issues including, but not limited to, parenting, unemployment, housing, substance abuse, domestic violence, trauma, child care, and/or medical care. b. Serving as liaison between foster parents, biological parents, guardians, schools, service providers, courts, the Department of Children and Family Services (DCFS), and other contacts. c. Facilitating family visitation and other services for children and families in the foster care triad. d. Preserving and reuniting families when that is in the best interests of children. e. Supporting children throughout the process of alternative permanency options such as adoption, guardianship, or independence Recordkeeping and Reporting: Completes and maintains case notes, client records, reports and other required documentation according to agency guidelines for completeness, accuracy, and timeliness. Prepares necessary documentation for court hearings and provides testimony as needed. Travel and Transportation: Provides transportation for children and/or family members to family visits, approved activities, court and other appointments, as assigned. Regularly travels throughout Central Illinois, and occasionally the state, to perform job responsibilities. Requirements 1. Bachelor's degree in social work and one year of child welfare experience OR a bachelor's degree in a related field and three years of child welfare experience. 2. Previous DCFS Foundations training and Illinois Child Welfare Employee License (CWEL) in Intact and/or Permanency or be eligible for and able to obtain both CWEL designations upon hire. 3. Knowledge and skills necessary to apply the principles of child welfare and mental health treatment to specific cases. 4. Knowledge of human behavior and individual differences in ability, personality, interests, learning and motivation. 5. Ability to establish rapport, communicate effectively, maintain consistency and boundaries with and effectively motivate various client populations. 6. Demonstrated skills in Microsoft Outlook and Word, as well as the ability to learn DCFS documentation software. Salary Description $26.88/hr minimum, $52,416 per year

Job Details Experienced Ronald McDonald House near Loyola Medical Center - Hines, IL Ronald McDonald House Charities Business Office - Hines , IL; Ronald McDonald House near Advocate Children's Hospital - Oak Lawn, IL; Ronald McDonald House near Central DuPage Hospital - Winfield, IL; Ronald McDonald House near Comer Children's Hospital - Chicago, IL; Ronald McDonald House near Lurie Children's Hospital - Chicago, IL Full Time Not Specified $26.45 - $31.25 Hourly Day Human ResourcesDescription We exist so families can get better together. Each night, we keep 181 families close to the care and resources they need through six area Ronald McDonald Houses and four Ronald McDonald Family Rooms . Enabling families to stay close to their hospitalized child supports the health and well-being of the child and saves families more than $10 million in hotel and food costs each year. We also operate the Ronald McDonald Care Mobile program, providing medical care to children in underserved areas. RMHC-CNI is an independent not-for-profit 501(c)(3) organization. The People Operations Specialist plays a critical role in supporting the mission of Ronald McDonald House Charities of Chicagoland & Northwest Indiana (RMHC-CNI) by ensuring seamless administration of payroll, benefits, talent acquisition, performance management, onboarding, and broader People Operations initiatives. Reporting directly to the Chief People Officer, this role manages day-to-day People Operations processes, maintains accurate employee records, ensures compliance with policies and employment laws, and delivers exceptional team member experience. The ideal candidate is highly organized, detail-oriented, resourceful, and committed to fostering a positive, mission-driven culture. Responsibilities Recruitment & Onboarding Post job openings on internal and external job boards and maintain accurate job descriptions. Conduct initial phone interviews for select positions and coordinate hiring team scheduling as needed. Assist with preparing offer letters, conducting digital reference checks, and initiating background screenings. Support onboarding and orientation for new employees, ensuring a smooth and positive experience. Prepare welcome materials, order name badges, and enter new hires into People Operations systems. People Operations & Team Member Support Maintain accurate employee records in Paycom and assist with data entry, updates, and reporting. Ensure compliance with recordkeeping and retention policies. Act as a resource for employees and managers, answering questions related to People Operations policies, payroll, benefits, and procedures. Partner with the Chief People Officer to implement People Operations initiatives, policies, and process improvements. Support drafting and distribution of People Operations communications, including onboarding instructions, policy updates, and benefit announcements. Payroll & Benefits Administration Support Partner with the Chief People Officer and external payroll vendors to ensure accurate and timely processing of payroll. Assist with reviewing employee timecards, entering data, and reconciling payroll adjustments as needed. Support benefits administration, working closely with benefits providers and external benefits support, to assist team members with enrollment, changes, and resolving issues. Help manage open enrollment, benefit communications, and invoice reconciliation. Employee Engagement & Recognition Assist with the coordination of employee engagement initiatives and recognition programs. Provide support for organization-wide employee engagement events. Collaborate with colleagues from across the organization to enhance employee experience and foster a positive, inclusive culture aligned with our organizational values. Compliance & Leave Administration Support the administration of employee leaves, including FMLA, short-term disability, and accommodation requests. Ensure accurate documentation, and coordinate with payroll and benefits providers as needed. Help maintain compliance with federal, state, and local employment laws by assisting with required reporting and audits. Performance Management & Process Support Assist with the planning and execution of annual performance management and compensation processes. Proactively identify opportunities for process improvement, recommending enhancements to policies, systems, and tools. Serve as back-up to the Chief People Officer when needed, making non-policy decisions. Qualifications Bachelor's degree in Human Resources, Organizational Management, Business Administration (with an HR focus), Nonprofit Management (with an HR focus), Psychology, Communications, or a related field preferred. Minimum 3 years of Human Resources or People Operations experience, ideally within a nonprofit or mission-driven organization. Proficiency with HRIS platforms (recent Paycom experience required). Strong Microsoft Office skills, particularly Excel. Familiarity with benefits platforms and payroll systems. Exceptional attention to detail and accuracy in managing data and records. Excellent organizational and time management skills with the ability to prioritize multiple projects. Strong written and verbal communication skills. Solid knowledge of employment laws, benefits programs, and compliance practices. Demonstrated ability to handle confidential information and exercise sound judgment in sensitive situations. Comfortable working fully on-site with occasional flexibility as needed. Positions scheduled to work 30 hours or more per week are eligible for the following benefits: Medical, Dental, Vision Basic Life, Short-term, and long-term disability, voluntary employee/spouse/child life insurance Flexible Spending, Dependent Care, and Commuter Benefit Accounts Employee Assistance Program 401(k) PTO At Ronald McDonald House Charities of Chicagoland and Northwest Indiana, we believe in diversity, equity, and inclusion in the workplace, and we welcome and will consider applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Ronald McDonald House Charities of Chicagoland and Northwest Indiana provides reasonable accommodation to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need accommodation during the application or hiring process, please contact **********************. Reasonable accommodations will be determined on a case-by-case basis.

Fairview is looking for a Patient Financial Services Representative III to join our team! This is a fully remote position approved for a 1.0 FTE (80 hours per pay period) on the day shift. The DME/Follow-up/Billing department manages patient accounts by applying strong knowledge of insurance guidelines, denial codes, collection practices, and customer service. The team independently resolves billing concerns, processes correspondence and payment research, reviews explanations of benefits, and communicates clearly with patients, payers, and vendors to ensure timely and accurate claim resolution. Additional responsibilities include managing bad debt, completing refunds, verifying insurance, securing authorizations, and confirming sales orders in alignment with payer and compliance requirements. Responsibilities * Manages and resolves complex patient accounts by ensuring accurate financial transactions, appropriate reimbursements, and timely follow-up with payers, patients, and internal partners. * Performs daily work with high accuracy and productivity, following departmental best practices while identifying and implementing process improvements. * Serves as a subject matter expert with advanced knowledge of revenue cycle workflows, systems (including Brightree, expected payment calculations), payer policies, and regulatory requirements. * Conducts detailed investigations of high-complexity accounts, processes internal and external correspondence, and ensures clear, professional communication. * Utilizes multiple systems and payer portals to secure payment, verify insurance/demographics, apply correct adjustments, and educate patients/guarantors on financial responsibilities. * Provides mentorship and support to team members, leading discussions, facilitating meetings, and contributing to high-visibility projects. * Collaborates across departments to expedite account resolution and support business outcomes through accurate documentation, single-touch resolution, and continuous workflow optimization. Required Qualifications * 2 years in a medical billing office setting or relevant experience * Organizational skills, Communication skills, Attention to detail * Ability to problem solve and able to utilize resources independently Preferred Qualifications * 2 years of medical billing office setting experience * MS Office experience * Coordination of benefits experience * Epic, Brightree, Billing Bridge, or comparable software account experience * Experience working with medical terminology * Experience working with CPT-4 and ICD-10 * Extensive knowledge of FV account review experience * Extensive knowledge of FV system applications * Extensive knowledge of FV RCM workflows * Billing certification * Substantial system super user experience Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

About Convatec Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit **************************** Position Overview: To provide client service support to the Account Management teams. Collect medical documentation and information to setup new clients of 180 Medical. Key Responsibilities: Contact clients to set up medical supply orders Handle incoming phone calls from clients regarding orders & customer service issues Request Medicare documentation on Medicare clients Contacts HH agencies to coordinate sending supplies Make entries as appropriate in Medtrack an internal Microsoft Access database Place orders in Medtrack Change orders in Medtrack Support Team Supervisor on miscellaneous projects Obtain verbal authorization for supplies from facilities Suspense auditor to obtain Plan of Cares and chart notes when needed Verifying insurance for existing customer insurance changes Performs follow up phone calls to clients after initial shipment Verifies that client files are complete and all necessary documentation is in place All other duties as assigned. Qualifications/Education: Must have a high school diploma, college degree preferred, not required. Six months to one year related experience and/or training; or equivalent combination of education and experience. Typing: 35-40 wpm with 40 (adjusted) highly recommended Possess medical administrative skills Good communication skills with professionals in clinics and hospitals Sales experience preferred Ability to reason, problem solve, and think outside the box Multi-task a variety of issues Good organization skills and can prioritize tasks Proficient in Microsoft Office programs Good attention to detail Reliable/dependable Flexible and adaptable to changes in environment and industry Team Player; work well with others Dimensions: Physical Demands Regularly required to sit, stand, walk, and occasionally bend and move about the facility. Infrequent light physical effort required. Occasional lifting up to 10 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions Work performed in an office environment, Special Factors This role can be performed remotely. Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at ********************. Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Already a Convatec employee? If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

Now Hiring: Luxury Door Staff / Concierge Do you have the polish of a Ritz-Carlton professional and the confidence to be the first impression in a luxury residential community? We're looking for exceptional Door Staff who can deliver five-star service while keeping things running smoothly behind the scenes. This is not a typical front desk job-it's a role for someone who thrives on excellence, multitasks with ease, and anticipates needs before they're spoken. Flexible Coverage Role This position is part of our temporary coverage team, supporting a select group of luxury residential buildings. Your schedule will fluctuate based on client needs, which may include evenings, weekends, or holidays. Flexibility is essential, as you'll be stepping into different properties and ensuring each one receives the same five-star level of service. What You'll Do: Warmly greet and assist residents, guests, and visitors with a genuine, professional demeanor. Manage building access & security with discretion. Deliver concierge-level support by assisting with deliveries, arranging transportation, and addressing resident requests, with thorough documentation to maintain seamless service and accountability. Handle deliveries, transportation requests, and resident needs like a pro. Anticipate needs and resolve issues before they arise, embodying a true hospitality mindset. Keep the lobby pristine and welcoming at all times. What We're Looking For: Experience in luxury hospitality, concierge, or front desk preferred Impeccable grooming, communication, and service skills Calm under pressure, quick on your feet, always professional The ability to make every interaction feel five-star Why Join Us: Competitive pay Growth opportunities Professional training to elevate your skills to a world-class level Be part of a team that sets the gold standard in luxury service Ready to bring hospitality excellence to the front door? Apply today and become the standard everyone else tries to match. Pay Rate from $18 - $21/hr

Job DescriptionDescription: Client Relations Specialist- Addison STATUS: Non-Exempt, FT GRADE: 1DEPT/PROGRAM NAME: Youth & Family Potential REPORTS TO: Administrative Manager SUPERVISES: N/A SUMMARY: The Client Relations Specialist - CCR&R educates visitors about YWCA programs and available services and addresses member concerns about Child Care Assistance. The Client Relations Specialist assists in management of the office environment and provides the required administrative support. The Client Relations Specialist is active in promotion of synergy across YWCA programs and in Racial Justice work. COLLABORATES WITH: The administrative Manager and administrative Team. Early Childhood Financial Empowerment Services Managers, Team Coordinators, YWCA staff members, Parents and Child Care Providers throughout the Chicagoland Area. ESSENTIAL RESPONSIBILITIES: Member Contact: Educate visitors about the YWCA's available services. Assist members with completion of required forms and assessments. Conduct member screening to evaluate the need for immediate support and to facilitate referral and linkage to appropriate community services. Use appropriate judgment in upward communication regarding client or member concerns. Administrative duties: Perform a variety of office support duties including processing and distribution of mail, copying, faxing and filing. Provide administrative support for the department. Office Management: Assist with managing and updating the lobby and other areas of the office. Ensuring areas are cleaned and organized with all materials needed. NON-ESSENTIAL RESPONSIBILITIES: Participate in administrative and program meetings, as appropriate. Promoting and educating individuals about all programs and assisting clients in navigating the Child Care Assistance Program, Tummy, and other programs offered within the YWCA. OTHER DUTIES AS ASSIGNED: Other duties outside of the responsibilities of the position may be assigned but not limited to; special projects, tasks force or other assignments. QUALIFICATIONS: At minimum, six months of customer service and administrative support experience, within a service-oriented environment, are required. The position requires a proactive self-starter and skills that include: a demonstrated ability to work independently; to handle multiple assignments and tasks; and to apply and comply with various policies and procedures. Good telephone etiquette and ability to communicate in a courteous and professional manner are necessary for the role. Intermediate level of skills with MS Office and Outlook are required; skills with database management, proficiency with spreadsheets and internet search applications are necessary. Experience in the organization and implementation of office projects and filing systems, databases and calendars is required. A general knowledge of community resources is desirable. Discretion is required for handling of documents and for member concerns. Demonstrated respect and appreciation for working in a multi-ethnic and multi-cultural work environment must be evident. The Client Relations Specialist must be able to work effectively with members who may show stress and impatience. Professional Training Required: A minimum of fifteen (15) hours of professional training related to Early Childhood and/or to the responsibilities of the position is required annually. *Note: A bilingual Client Relations Specialist who works with a foreign language speaking community must demonstrate cultural competency with that community and fluency in both English and the community's language (oral and written).--- EDUCATION REQUIRED: A High School diploma, or GED, is required. An associate's degree or a progress toward completion of a degree is preferred. CERTIFICATION(s) REQUIRED:NA OTHER REQUIREMENTS: N/A WORK ENVIRONMENT: The work environment includes offices; members and visitors may visit with children. The noise level is usually moderate. Movement requirements include walking, stooping or kneeling. There may be a need to reach, lift or move objects, such as packages, supplies and computers. Normal (or corrected) vision range; ability to see color and to distinguish letters, numbers and symbols are necessary to the work, which may require close viewing. Occasionally may need to lift and/or move up to 30 pounds. Communication needs include seeing, hearing and speaking. While in the office, there will be periods of sitting, holding a telephone and using computers. Reasonable accommodations will be made for an incumbent to meet the essential responsibilities of the position. --- WORK SCHEDULE: Monday - Friday, 7:45 am-4:15pm. Schedule can vary depending on the needs of the agency Requirements:

Client Relations Specialist- Addison STATUS: Non-Exempt, FT GRADE: 1DEPT/PROGRAM NAME: Youth & Family Potential REPORTS TO: Administrative Manager SUPERVISES: N/A SUMMARY: The Client Relations Specialist - CCR&R educates visitors about YWCA programs and available services and addresses member concerns about Child Care Assistance. The Client Relations Specialist assists in management of the office environment and provides the required administrative support. The Client Relations Specialist is active in promotion of synergy across YWCA programs and in Racial Justice work. COLLABORATES WITH: The administrative Manager and administrative Team. Early Childhood Financial Empowerment Services Managers, Team Coordinators, YWCA staff members, Parents and Child Care Providers throughout the Chicagoland Area. ESSENTIAL RESPONSIBILITIES: Member Contact: Educate visitors about the YWCA's available services. Assist members with completion of required forms and assessments. Conduct member screening to evaluate the need for immediate support and to facilitate referral and linkage to appropriate community services. Use appropriate judgment in upward communication regarding client or member concerns. Administrative duties: Perform a variety of office support duties including processing and distribution of mail, copying, faxing and filing. Provide administrative support for the department. Office Management: Assist with managing and updating the lobby and other areas of the office. Ensuring areas are cleaned and organized with all materials needed. NON-ESSENTIAL RESPONSIBILITIES: Participate in administrative and program meetings, as appropriate. Promoting and educating individuals about all programs and assisting clients in navigating the Child Care Assistance Program, Tummy, and other programs offered within the YWCA. OTHER DUTIES AS ASSIGNED: Other duties outside of the responsibilities of the position may be assigned but not limited to; special projects, tasks force or other assignments. QUALIFICATIONS: At minimum, six months of customer service and administrative support experience, within a service-oriented environment, are required. The position requires a proactive self-starter and skills that include: a demonstrated ability to work independently; to handle multiple assignments and tasks; and to apply and comply with various policies and procedures. Good telephone etiquette and ability to communicate in a courteous and professional manner are necessary for the role. Intermediate level of skills with MS Office and Outlook are required; skills with database management, proficiency with spreadsheets and internet search applications are necessary. Experience in the organization and implementation of office projects and filing systems, databases and calendars is required. A general knowledge of community resources is desirable. Discretion is required for handling of documents and for member concerns. Demonstrated respect and appreciation for working in a multi-ethnic and multi-cultural work environment must be evident. The Client Relations Specialist must be able to work effectively with members who may show stress and impatience. Professional Training Required: A minimum of fifteen (15) hours of professional training related to Early Childhood and/or to the responsibilities of the position is required annually. * Note: A bilingual Client Relations Specialist who works with a foreign language speaking community must demonstrate cultural competency with that community and fluency in both English and the community's language (oral and written).--- EDUCATION REQUIRED: A High School diploma, or GED, is required. An associate's degree or a progress toward completion of a degree is preferred. CERTIFICATION(s) REQUIRED:NA OTHER REQUIREMENTS: N/A WORK ENVIRONMENT: The work environment includes offices; members and visitors may visit with children. The noise level is usually moderate. Movement requirements include walking, stooping or kneeling. There may be a need to reach, lift or move objects, such as packages, supplies and computers. Normal (or corrected) vision range; ability to see color and to distinguish letters, numbers and symbols are necessary to the work, which may require close viewing. Occasionally may need to lift and/or move up to 30 pounds. Communication needs include seeing, hearing and speaking. While in the office, there will be periods of sitting, holding a telephone and using computers. Reasonable accommodations will be made for an incumbent to meet the essential responsibilities of the position. --- WORK SCHEDULE: Monday - Friday, 7:45 am-4:15pm. Schedule can vary depending on the needs of the agency Salary Description 40,000-44,000

Exhibit Operations Specialist I Full Time About the Adler Planetarium The Adler Planetarium connects people to the universe and to one another. Whether introducing a guest to the Ring Nebula, a neighborhood school to a community partner, a research team to a network of citizen scientists, or one staff member to another, the Adler's focus on meaningful connections dates back nearly a century. Today, the museum typically hosts more than half a million visitors annually and reaches millions more through youth STEAM programs, neighborhood skywatching events, online citizen science, and other outreach efforts. With Adler's support, people of all ages, backgrounds, and abilities gain the confidence to explore their universe together and return to their communities ready to think critically and creatively about any challenge that comes their way. The Position The Adler Planetarium is seeking an Exhibit Operations Specialist I to join our dynamic team on Chicago's Museum Campus. The Exhibit Operations Specialist will manage the opening and closing of exhibit galleries, perform routine maintenance, and ensure the optimal condition of exhibit spaces. Daily tasks include cleaning, conducting rounds, troubleshooting and repair, and maintaining the appearance of exhibits, galleries, and public spaces. The role also supports the Exhibits team with projects such as new exhibit builds, installations, digital wiring, graphic placement, and the upkeep of both mechanical and digital components. This individual will also be responsible for: Open and close museum exhibits and galleries, including turning on/off interactive components, equipment, computers, and lighting, and ensuring all components are clean and in safe working condition. Serve as Exhibits support staff for Adler-sponsored evening events as assigned. Inspect exhibits, galleries, displays, design lab spaces, and signage daily for wear and tear, and determine the need for repairs or refurbishment. Perform minor repairs and maintenance as necessary. Respond to radio calls and take corrective action as needed or escalate issues to other staff. Perform routine cleaning, dusting, vacuuming, mopping, scrubbing, and removing dirt, monitoring for wear and tear, support digital exhibitry wiring, installation, and conducting preventive maintenance on exhibit components (e.g., replacing wires, cables, lights, lenses, batteries, switches, keyboards, circuit boards, motors). Handle material tasks such as emptying trash receptacles and loading/unloading trucks. Execute larger maintenance projects as assigned, such as recabling, rewiring exhibits, inspecting and replacing mechanical components (belts, bearings, pulleys, and motors), cleaning and lubricating interactive components, repainting galleries, and replacing graphics and signage. Assist with larger Exhibits team projects, including new exhibit production, major paint jobs, and graphic installations; support the maintenance of digital exhibit components. Provide a positive customer-facing experience by presenting a neat and professional appearance, treating guests with respect, and assisting them to make the most of their visit. The Work Schedule The typical work schedule for this position is 35 hours per week, Tuesday through Saturday, from 7 AM to 3 PM or 8:30 AM to 4:30 PM. Some Wednesday mornings, from 8 AM to 4 PM, or Wednesday evenings, from 2 PM to 10 PM. Some early mornings, late evenings, weekends, and Holidays as assigned. The Compensation & Benefits (Full-Time) Base Pay Range: $23.00-$24.53/hr. Work-Life Balance 35-hour workweek Eligible to accrue up to 12 vacation days per year to start 3 sick days as of date of hire (can accrue up to 6.5 days per year) 7 Adler paid holidays 4 Personal Holidays (Prorated for new hires starting after January 1st) Flexible Work Arrangements Paid Family Bereavement Leave & Jury Duty Paid Parental Leave Competitive Health Coverage Medical, Dental, & Vision insurance Healthcare, Dependent Care & Commuter flexible spending accounts Adler Paid Short-Term Disability insurance Retirement Savings Plan 403B plan with Adler match Adler's match is 100% vested immediately Eligible to enroll as of the date of hire Network of Support through our EAP programs Resources to help address emotional, legal, and financial issues Face-to-face, telephonic, and web-based services Free subscription to the Calm Premium app Employee Loan Program Discounted Onsite Parking Program Free Entrance to Chicago area museums and cultural institutions The Person We're looking for a reliable, detail-oriented team player with experience in museum operations, general maintenance, and hands-on work and repairs. The ideal candidate is comfortable working in tight spaces or at heights, can lift 50 pounds or more, and brings strong communication, time management, and problem-solving skills. A willingness to learn new technologies, improve existing skills, and adapt to challenges is essential. If you take pride in your work and enjoy collaborating with others, we'd be excited to hear from you! Required Qualifications: High School Diploma or GED Minimum of two years of work experience General fabrication and construction skills; familiarity with carpenter's shop tools and standard hand tools Wall framing, sheathing, drywall patching, and painting skills Ability to lift, carry, push, and pull loads of up to 50+lbs Comfort working at elevated heights and in awkward spaces Basic computer skills and experience with web searching and office software; strong aptitude for learning new technology Ability to learn and retain new skills and a strong desire to improve existing skills Efficient time-management skills and the ability to complete tasks accurately and on time Commitment to consistent, high-quality, detail-oriented work Reliable attendance and a strong work ethic Team-oriented with the ability to work independently when appropriate Ability to make decisions impacting staff and guest experience Ability to take action to shut down exhibits or components in case of safety or operational concerns Ability to determine when an issue should be escalated or resolved quickly Ability to work in physically demanding environments Preferred Qualifications: Associate's Degree or 3+ years of professional work experience OSHA General Industry Safety, Ladder/Lift Training Experience in museum operations, audio-visual production, theatrical production/stagehand work, entertainment, or exhibitions Proficiency with Arduino, Raspberry Pi, IT, and interactive technology (appreciated but not required) Experience with Google G Suite, Slack, and MS Office Suite The Adler Planetarium is committed to upholding its obligations as an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.

Your Mission: As an Animal Services Officer, you will be on the front lines of protecting animals and promoting public safety in our community. You'll respond to calls for service involving the welfare of animals, investigate reports of neglect or ordinance violations, and work to resolve conflicts between people and animals. Your efforts will directly support the mission of the Animal Rescue League of Iowa by fostering a responsible community where animals are valued and treated humanely. What You'll Do: You will respond to calls regarding public safety, animal welfare, and quality-of-life concerns, including both domestic animals and, in some cases, wildlife. Your work will involve investigating cruelty, neglect, and bite cases, providing aid to injured or sick animals, and educating citizens about animal ordinances and responsible ownership. You'll patrol city streets, ensure compliance with animal laws, issue warnings or citations when necessary, and maintain thorough, accurate reports of your daily activities. Operating Animal Services vehicles and equipment safely will be part of your day-to-day, and when necessary, you'll perform humane euthanasia. Throughout all interactions-with ARL staff, law enforcement, and members of the public-you will represent the ARL and the City of Des Moines with professionalism and respect. What You Bring: You have a high school diploma or GED and a valid driver's license with a satisfactory driving record. You're comfortable operating larger vehicles and can pass a police background check. You remain calm and think clearly under pressure, making sound decisions even in fast-paced or stressful situations. You communicate effectively, prepare accurate documentation, and understand how to read and interpret city and state animal ordinances. You can work well with others, apply logical reasoning to complex situations, and perform basic mathematical calculations. Above all, you have a commitment to animal welfare and public service. Working Conditions: This role requires the ability to lift up to 50 pounds and work outdoors in all types of weather, including extreme heat or cold. You may be exposed to odors, zoonotic diseases, animal waste, scratches or bites, and moderate noise. The position involves both sitting and standing for extended periods and responding to situations that can be physically and emotionally demanding. Why Work at the ARL? At the ARL, every day brings new challenges and opportunities to make a difference-for both animals and people. You'll join a supportive, mission-driven team that is passionate about creating a safer, more humane community. We offer a collaborative environment, opportunities for professional growth, and the chance to be part of meaningful change for the animals and citizens we serve. Employment in this position is at-will, meaning that either the employee or the ARL may terminate the employment relationship at any time. In compliance with the Americans with Disabilities Act and/or applicable state regulations, the Animal Rescue League will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations. Wednesday through Saturday; 12:00 p.m. to 10:00 p.m.

Job Description Become a champion of hope. At Rosecrance, we've been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you're ready to make a meaningful impact, we're ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery. Position Summary The Engagement Specialist will be hired from within the community area/neighborhood identified as Population of Focus (POF). Provide outreach and engagement services to ensure that POF is aware of the availability of mental health services and actively participate as partners in the design, implementation, and evaluation of crisis solutions. Provide continuity of program services in an ethical, legal and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards. Select Engagement Specialist positions must be eligible to pursue Certified Recovery Support Specialist credential (CRSS) based on their lived experience. Qualifications •High school diploma, GED, or higher education •Must hold a minimum DMH designation of RSA (Rehabilitative Services Associate) •Willingness, ability, and commitment to serve as a role model for recovery •Valid driver's license and ability to meet Agency insurance requirements •Must have own transportation •Belief in the mission and vision of Rosecrance Responsibilities: 1.Work hours prescribed and any additional hours-deemed necessary for the responsibilities assigned overtime may be required. 2.In partnership with other team members, provide mobile crisis response services in the community when dispatched. 3.Support the engagement of individuals hesitant to interact with behavioral health professionals or first responders through trust-building and resource provision. 4.Actively participate as a partner in the design, implementation, and evaluation of crisis solutions. 5.Advocate for individuals with professionalism and a collaborative, non-confrontational approach. 6.Provide appropriate behavioral interventions and advocacy for individuals experiencing adverse mental health conditions. 7.Demonstrate comprehensive knowledge of community resources and the full range of services offered by Rosecrance. 8.Provide clients with resources tailored to their needs, including referrals to additional treatment resources when necessary. 9.Conduct thorough follow-up communications with clients and/or their families, and provide additional referrals as required. 10.Ensure timely completion of all required documentation within designated timeframes. 11.Participate in training sessions aimed at obtaining the CRSS credential if applicable. 12.Participate in statewide events/summits/trainings/activities that support the education and development of consumer provider services. 13.Attend all scheduled meetings of staff, team meetings or appropriate committee meetings as designated. 14. Serve as a member of the assigned team and participate in all team meetings and activities. 15. Facilitate transportation of clients to Rosecrance buildings or hospitals as needed. 16. Contribute actively as an integral member of the clinical team, fostering collaboration and inclusivity by participating in all team meetings, discussions, and activities aimed at enhancing client care. 17. Exercise confidentiality in keeping with the professional Code of Conduct and within the framework of the law. 18. Deliver exceptional customer service consistently to every customer. 19. Serve as a role model and demonstrate positive guest relations in representing the agency. 20. Assume other additional responsibilities as requested by leadership. Schedule: Shift: Monday to Friday 8:00pm-4:30am Training: Monday - Friday 8:30am - 5:00pm for first 3 weeks Pay: Based on education, experience, and credentials Starting Pay: $20.65/hour Additional Pay Enhancements in addition to Base Salary: Professional Certification (e.g., CADC, CRSS, or CPS): +$0.72/hour (equivalent of +$1,500 annualized) Work Location: 874 Pleasant Street, Woodstock, IL 60098, USA Onsite Our Benefits Rosecrance values its employees and offers a comprehensive benefits package for you and your family: Medical, dental, and vision insurance (multiple plan options to meet your needs) 401(k) with employer match & discretionary contribution Group Life Insurance, LTD and AD&D Tuition assistance & licensure/certification reimbursement Paid Time Off, sick time, bereavement leave Referral program earning up to $1,000 per hire! Wellness program, including an on-site gym at select facilities Discounts at participating retailers Daily pay available through UKG Wallet for financial flexibility Who We Are Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives. We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope. Our Health and Safety Commitment We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace. Equal Employment Opportunity Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position. Our Partnerships AARP Employer Pledge Program MSEP (Military Spouse Employment Partnership).

Alpha Kappa Alpha Sorority, Incorporated, Sponsor Organization, is seeking to fill the position of Financial Representative for the For Members Only Federal Credit Union (FMO). The Financial Services Representative will be responsible for day-to-day operational support to members and customers. Manages the detailed customer experience through the Credit Union's products and services. by providing general financial services information, taking new business applications, and preparing new accounts and business documentation for approval and processing. The Representative will manage the detailed customer experience through the Credit Union's products and services and will report to the Branch Manager/ Loan Officer. FMO is a member-owned and operated digital credit financial institution. FMO is committed to providing the highest level of customer-centric affordable access through a digital financial services platform and excellent financial products for improving the economic conditions of the members of the Alpha Kappa Alpha Sorority, Incorporated their families, and employees. Alpha Kappa Alpha Sorority, Incorporated is a non-profit international membership organization with more than 320,000 college trained members bound by bonds of sisterhood and empowered by a commitment of servant-leadership. The organization focuses in two key areas: (1) lifelong personal and professional development for each of its members; and (2) galvanizing its membership into an organization of respected power influence constantly at the forefront of effective advocacy and social change that results in equality and equity for all citizens of the world. Job Summary: The Financial Services Representative will provide day-to-day operational support to members and customers. Manages the detailed customer experience through the Credit Union's products and services. General Responsibilities Adheres to and conducts all business aligned with the Core Values of the Sponsoring Organization- Alpha Kappa Alpha's Corporate Office. Explains criteria and assists members and customers in opening new accounts. Enrolls accurately all members/customers banking information when establishing and maintaining online personal accounts. Responsible for audit records preparation for quarterly internal audit and NCUA and other compliance organizations' review. Adds to the Credit Union growth through cross selling Credit Union products and services. Assists in identifying prospects for and acquiring new members to achieve monthly goals. Builds strong internal/external relationships through ownership of problem solving and follow through. Ensures adherence to compliance regulations, policies, and procedures. Assists with the conduct of the annual Member Satisfaction Survey to gain member feedback and prepares and communicates response actions. Responsible for monitoring the quality of member accounts and acts to prevent future fraudulent activity. Meets with and addresses members who have a complaint or concern about an occurrence. Assures the maintenance, confidentiality, and security of member files. Ensures all policies followed including cash handling, check hold policy, and compliance. Responsible for password management. Maintains awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security. Other duties as assigned to ensure the successful operations and delivery of the FMO promise. Requirements Work Environment Fast paced and demanding. Oversees multiple operations at one time. Faces deadlines as mandated by regulatory and Credit Union standards. Majority of time will be spent in office; but during meetings and conventions, may work off-site. Initial travel may be required to enroll Credit Union members and customers. Initial start-up work hours may be long with a varying schedule; may be required to work more than 40 hours per week based on demand. Physical Requirements Extended hours. May require flexible hours to meet customer needs. Qualifications Bachelor's degree in finance, accounting, business management, preferred or equivalent work experience. 1- year financial services institution experience, preferably, a credit union. Exemplary customer service orientation and skills. Excellent written, verbal communications and interpersonal skills. Must be detail-oriented with excellent organizational skills. Must be able to multi-task, meet tight deadlines, and maintain composure under pressure in a fast-paced environment. Knowledge of general office software, particularly the Microsoft Office Suite and the ability to use financial and registration software. To Apply: Complete online application and upload a cover letter and resume.