Member/Senior Engineering Document Control Technologist - Production Information Management, Onsite
Infrastructure engineer job at Sandia National Labs
About Sandia: Sandia National Laboratories is the nation's premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:
+ Challenging work with amazing impact that contributes to security, peace, and freedom worldwide
+ Extraordinary co-workers
+ Some of the best tools, equipment, and research facilities in the world
+ Career advancement and enrichment opportunities
+ Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)
+ Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*
World-changing technologies. Life-changing careers. Learn more about Sandia at: *********************
*These benefits vary by job classification.
What Your Job Will Be Like:
We are seeking an Engineering Document Control Technologist to join the Engineering Data Management (EDM) Team within the Product Information Management Department. As an EDM Team member, you will use the Product Realization Information Management and Exchange (PRIME) and Product Data Management Link (PDMLink) tools as your primary resources to support product realization activities for our Nuclear Deterrent programs.
On any given day, you may be called on to:
+ Ensure that engineering drawings, support documents, and their related engineering authorizations (EAs) progress successfully and efficiently through their review, approval, and release publishing lifecycle.
+ Review engineering drawings and authorizations against a set of requirements from the NNSA and security to ensure compliance with security and classification markings.
+ Perform verification and validation reviews of product definition documents, assist engineering customers in resolving product definition-related problems, and determine the appropriate document or EA type to use.
+ Enter metadata and release documents into the PRIME system while ensuring proper configuration management of all documents.
In this role, you will need to have a thorough understanding of the requirements to effectively communicate with engineering customers, designers, and technical writers. You will be responsible for explaining document rejections and the reasons behind them. Extensive training will be provided to ensure your proficiency in systems and customer interaction.
Due to the nature of the work, the selected applicant must be able to work onsite.
Salary Range:
$64,800 - $122,600
*Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential.
Qualifications We Require:
+ High school diploma, plus two years of experience working with Sandia Information Systems.
+ Active DOE Q-Level security clearance or equivalent.
Qualifications We Desire:
+ Strong computer skills, including a working knowledge of MS Office.
+ Familiarity with Sandia's product definition and configuration management systems.
+ Understanding of various ND product definition support documents and engineering authorizations (EAs).
+ Familiarity with PRIME and PDMLink tools.
+ Demonstrated ability to work successfully in a team environment with excellent collaboration and communication skills, capable of articulating technical aspects to diverse audiences.
+ Aptitude for learning and adapting to the requirements of the role
+ Ability to thrive in a high-pressure environment with demanding timelines and strong prioritization skills, especially when handling urgent requests from customers.
About Our Team:
The Product Information Management Department (02238) enables the successful completion of critical tasks for all weapons systems, component, surveillance, assessment, and production organizations across the Nuclear Security Enterprise. The Engineering Data Management team facilitates the release and cross-site sharing of production drawings, support documents, engineering authorizations, and other engineering data that are critical to the realization of weapons product.
We create and maintain weapons part and document data relationships that collectively produce hierarchical, as-designed records in the forms of material lists (bills-of-material) and procurement indices. The Record of Assembly Administration team manages and ensures the integrity of as-built weapons production data relating to part number, manufacturer, serial number, lot number, date code, and other identifiers.
Posting Duration:
This posting will be open for application submissions for a minimum of seven (7) calendar days, including the 'posting date'. Sandia reserves the right to extend the posting date at any time.
Security Clearance:
Position requires a Department of Energy (DOE) L security clearance to start, or equivalent active security clearance with another U.S. government agency (e.g., DOD).
Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to maintain a DOE L-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.
Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment.
EEO:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.
NNSA Requirements for MedPEDs:
If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs.
If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date.
Job ID: 696471
Job Family: MA
Regular/Temporary Position: R
Full/Part-Time Status: F
Network System Administrator
Los Angeles, CA jobs
MANTECH seeks a motivated, career and customer-oriented Network System Administrator III to join our team in Los Angeles, CA.
The primary function is working with Special Access Program (SAPs) and other classified networks supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.
Responsibilities include but are not limited to:
Install, maintain, audit and support a secure MS Windows network environment and limited web/data application service.
Maintain internet applications and protocols IP, TCP, HTTP, HTTPS, FTP, & SSL.
Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required.
Interface with local customers and provide IT related support to quickly resolve problems.
Perform periodic maintenance, hardware upgrades and replacement, firmware updates and system configuration changes. Perform scheduled tape backups on systems as required.
Manage data backup library to include storage of tapes, disks and other magnetic media at the customer's location and off-site storage facilities as required.
Attend planning and requirements meetings with IT staff, Program Managers and customers as required.
Minimum Qualifications:
Bachelor's degree in a related area; an additional 4 years of related experience might be considered for a degree.
6+ years of related experience.
4+ years of relevant SCI experience.
Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 such as CompTIA Security + CE, within 6 months of the date of hire.
Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems.
Must be familiar with security policy/manuals and the appropriate ICDs/JAFANs/DOD Manuals and other guiding policy documents.
Preferred Qualifications:
2+ years of SAP-related experience highly desired.
Ability to work in a dynamic environment and effectively interact with numerous DOD, military/civilian personnel and industry partners.
Working knowledge of Microsoft Office (Word, PowerPoint, and Excel).
Possess a high degree of originality, creativity, initiative requiring minimal supervision.
Requires travel within the organizational Area of Responsibility (AOR) (note - could be extensive and will include both air and ground transportation).
Clearance Requirements:
Current Top-Secret Clearance with SCI Eligibility.
Eligibility for access to Special Access Program.
Information Willingness to submit to a polygraph.
Physical Requirements:
Must be able to remain in a stationary position 50%.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
HTM Clinical Systems Engineer- Cybersecurity
Whittier, CA jobs
Lifesaving technology, powered by you. Your expertise impacts the lives of others. Invest in your life and the life of others. Invest in Sodexo.
Sodexo at PIH Health has a great opportunity for an HTM Clinical Systems Engineer- Cybersecurity located in Whittier, CA primarily.
PIH Health Whittier Hospital was founded in 1959 by community members who needed quality healthcare services close to home. The 523-bed hospital has grown into a healthcare system that serves residents of Los Angeles County, Orange County and the San Gabriel Valley region. In addition to the hospital, the Whittier campus is home to the Washington and Wells Medical Office Buildings, a community pharmacy, an outpatient surgery center and the Patricia L. Scheifly Breast Health Center.
Typical Knowledge & Skills:
Strong Analytical Ability - aggregation of complex data sets, sorting of data into logical segments, identification of relevant data trends, summary of findings, executive-level display of data insights
Translation of Data into Strategy - ability to develop core components of a robust strategy with minimal direction, connection of data evidence & outcomes to progress towards defined goals, adjust strategy based on data, identify opportunities for improvement or pivot
Strong Understanding of Clinical Workflows - ability to identify impact of a change on patient safety, risk, and/or delivery of patient care including the efficient use of medical technologies, common challenges and risks in the clinical environment, understanding of infection control and safety protocols in the clinical environment, some understanding of key clinical metrics.
Software and Server Management - knowledge and experience with hands-on management of highly technical and sensitive hardware and software used to support the delivery of patient care, includes the daily management of key components to ensure high uptime and availability, some experience with the triage and troubleshooting of highly technical scenarios, some ability to oversee the response to both planned and unplanned downtime of key components
Change Management - ability to engage stakeholders proactively to plan for change, ability to monitor progress and identify red-flags, ability to empathize and support stakeholder response to change, ability to promote positive outcomes and benefits of change
This role combines deep clinical, technical, and cybersecurity expertise to ensure medical technology environments are safe, secure, and aligned with both patient care and business goals. The ideal candidate brings systems engineering principles to real-time problem-solving, working across disciplines to manage cybersecurity risk and promote operational excellence in clinical settings.
****A valid driver's license and acceptable driver's license record check is required.****
What You'll Do:
Advise hospital leadership on the selection of medical technologies, with a focus on functionality and cybersecurity.
Lead complex projects to connect medical devices to hospital networks securely and efficiently.
Manage and monitor IoT security tools, analyze alerts, and develop advanced remediation and patching strategies.
Conduct risk assessments and business impact analyses to support informed technology decisions.
Oversee data quality and management for asset inventories, ensuring accuracy and completeness.
Support cybersecurity audits and regulatory compliance efforts, including HIPAA and Joint Commission.
Provide cybersecurity training and guidance to HTM teams and hospital leadership.
Represent Sodexo in industry cybersecurity forums and support strategic innovation initiatives.
What We Offer:
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring:
Bachelor's degree in biomedical engineering, Information Technology, Cybersecurity, or equivalent experience.
3+ years of experience in Healthcare Technology Management with a focus on cybersecurity.
Strong understanding of medical device integration, clinical workflows, and network security principles.
Hands-on experience with IoT security solutions and medical device risk assessment.
Proven ability to lead complex projects across multiple hospital sites.
Excellent communication and leadership skills.
Who We Are:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements:
Minimum Education Requirement: Bachelor's degree or equivalent experience
Minimum Functional Experience: 3 years
Auto-ApplyInfrastructure Engineer
Fremont, CA jobs
We are excited that you've taken the time to explore our business and potentially join us on this incredible journey. We are already the leader in the Insider Risk Management, but our story doesn't stop there. We have serious growth plans and that means serious growth opportunities for everyone in our team, whether you're looking to develop into a management position or establish yourself as an industry expert - we are here to support you.
DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to one of our offices and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems mission to make businesses more secure through technology at ******************** LinkedIn DTEX Systems: Overview | LinkedIn
Why you should choose DTEX as your next career:
Opportunity to be part of a disruptive high growth success story.
DTEX is a great place to work because of its mission-oriented culture and passion for protecting customers.
We offer exciting growth opportunities and an excellent platform for individuals to contribute to thought leadership as experts in their field.
We are uniquely positioned to solve highly relevant and complex risks and challenges associated with insider risk.
Opportunity to be part of a business that's passionate about creating first-of-a-kind solutions.
Best in class benefits
What is the Role:
DTEX is seeking an experienced Infrastructure Engineer with a strong software engineering background to help drive modernization of our infrastructure and operations. This is a high-impact role where you will design and implement automation solutions to manage customer environments and enable the business to scale beyond what manual operations allow. You will be instrumental in our efforts to transition from legacy operations to modern, automated Infrastructure as Code best practices, applying software engineering principles to solve complex operational problems and build resilient systems.
What You Will Do:
Design, write, and maintain software, primarily in Python, to automate the provisioning, deployment, and configuration management of our infrastructure
Contribute to the adoption and maturation of Terraform, establishing and maintaining best practices for state management, modularization, and version control.
Utilize Ansible and/or Saltstack to ensure consistency, repeatability, and standardization across all environments.
Develop robust CI/CD pipelines for both infrastructure and application deployments, replacing manual processes.
Implement and mature monitoring, logging, and alerting systems to proactively improve system reliability.
Participate in a “follow the sun” on-call rotation, focusing on sustainable incident response, blameless postmortems, and driving continuous improvement.
Champion SRE principles, automation, and coding best practices within the team and across the organization.
We are looking for you if you have:
Essential Technical Skills:
3+ years of hands-on experience managing production environments in AWS and/or GCP.
Strong proficiency in Python. Demonstrated ability to write clean, maintainable, and testable code to solve infrastructure problems.
Experience with Terraform, including best practices for state management and modular design in complex environments.
Strong knowledge of Linux internals and high competency in Bash scripting and command-line operations.
Proficiency with Ansible and/or Saltstack as configuration management tools.
Expert level understanding of Git and collaborative workflows, such as branching strategies and code review best practices.
Highly Desirable Skills:
Proven track record of transitioning legacy/manual operations environments to automated, IaC-driven approaches.
Experience with containerization in the context of Docker or Kubernetes, and how container orchestration is used in modern systems.
Experience building and managing CI/CD pipelines for infrastructure automation.
Familiarity with Zabbix, Prometheus, Grafana and other tools.
Experience operating and querying Opensearch/Elasticsearch.
...and these other things:
A strong desire to solve complex problems, the resilience to work through significant technical debt, and enthusiasm for driving cultural and technical change.
A desire to work in enterprise and government focused computing environments with robust security and reliability requirements.
MS/BS in Computer Science/Computer Engineering or related field of study (or equivalent experience)
Must meet all personnel screening requirements as specified by applicable federal contracts or agency regulations, which may include US citizenship.
This position is open to U.S. based candidates only. Unfortunately, we are unable to provide work visa sponsorship at this time.
We take good care of our people. Our benefits include:
Comprehensive health, vision, and dental coverage
Flexible time off
Company computer hardware of your choice
Work from home setup reimbursement
Wellness perks including access to mental healthcare, gym discounts and personal care concierge
Virtual events, happy hours, trivia, and fun
Monthly Internet & Phone Reimbursement
Opportunities to learn and grow
DTEX Systems is one of the most trusted and innovative brands in the cyber security market. We have received significant financial backing from leading VC firms and have just set a record-breaking year of growth. So why not trust DTEX with that all important next step in your career?
DTEX Systems is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics.
Exact compensation may vary based on skills, experience, and location.
Base salary range (SF Bay Area): $150k-$190k.
Physical Security Systems Administrator
San Jose, CA jobs
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Position Summary: We are seeking an experienced Physical Security Systems Contractor to
provide break-fix support for our enterprise security infrastructure. This role will focus on
troubleshooting and resolving issues reported by our Global Security Operations Center
(GSOC) team through our Jira ticketing system. The contractor will work on-site in San
Francisco with cutting-edge security technologies and coordinate with field integrators to ensure
rapid resolution of critical security system issues.
Key Responsibilities:
Monitor and respond to break-fix tickets in Jira submitted by GSOC team during
business hours
Perform troubleshooting and diagnostics on physical security systems including:
Access Control Systems
Video Management Systems (VMS)
Visitor Management Systems
Network-connected security devices
Analyze device and network connectivity issues using system logs and diagnostic tools
Determine root cause of system failures and implement software-based solutions when
possible
Coordinate with field integrators when hardware replacement or on-site intervention is
required
Provide clear dispatch instructions and technical guidance to integrators
Ensure proper resolution validation before integrator departure from site
Maintain detailed documentation of troubleshooting steps and resolutions in Jira
Escalate complex issues to appropriate vendor support channels when necessary
Participate in post-incident reviews to identify preventive measures
Required Technology Experience:
Video Management: Axis cameras and video solutions, Genetec Security Center VMS,
Sureview immersive video management
Access Control: Wayvelinx cloud-based access control systems
AI/Analytics: Alcatraz.ai facial authentication, Ambient.ai computer vision analytics
Network troubleshooting for IP-based security devices
Enterprise security system architecture and integration
Required Qualifications:
Minimum 5 years of hands-on experience with enterprise physical security systems
Strong experience with IP networking, VLANs, and network troubleshooting
Proficiency with Jira or similar ticketing systems
Experience coordinating with field technicians and integrators
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently and manage multiple concurrent issues
Must be able to work on-site in San Francisco during standard business hours
Reliable transportation to San Francisco location
Preferred Qualifications:
Industry certifications (e.g., Genetec, Axis, networking certifications)
Experience with enterprise-scale deployments
Knowledge of cybersecurity best practices for physical security systems
Previous GSOC or NOC experience
Experience with vendor escalation processes
Bay Area experience preferred
Key Performance Metrics:
Average ticket resolution time
First-call resolution rate
Customer satisfaction scores from GSOC team
Successful integrator dispatch coordination rate
Working Conditions:
Full-time on-site presence required at San Francisco location
Standard business hours: 8:00 AM - 5:00 PM, Monday through Friday
Occasional flexibility may be required for critical system issues
Professional office environment
Compensation Estimated Pay Range: 75K-85K
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Physical Security Systems Administrator
Santa Rosa, CA jobs
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Position Summary: We are seeking an experienced Physical Security Systems Contractor to
provide break-fix support for our enterprise security infrastructure. This role will focus on
troubleshooting and resolving issues reported by our Global Security Operations Center
(GSOC) team through our Jira ticketing system. The contractor will work on-site in San
Francisco with cutting-edge security technologies and coordinate with field integrators to ensure
rapid resolution of critical security system issues.
Key Responsibilities:
Monitor and respond to break-fix tickets in Jira submitted by GSOC team during
business hours
Perform troubleshooting and diagnostics on physical security systems including:
Access Control Systems
Video Management Systems (VMS)
Visitor Management Systems
Network-connected security devices
Analyze device and network connectivity issues using system logs and diagnostic tools
Determine root cause of system failures and implement software-based solutions when
possible
Coordinate with field integrators when hardware replacement or on-site intervention is
required
Provide clear dispatch instructions and technical guidance to integrators
Ensure proper resolution validation before integrator departure from site
Maintain detailed documentation of troubleshooting steps and resolutions in Jira
Escalate complex issues to appropriate vendor support channels when necessary
Participate in post-incident reviews to identify preventive measures
Required Technology Experience:
Video Management: Axis cameras and video solutions, Genetec Security Center VMS,
Sureview immersive video management
Access Control: Wayvelinx cloud-based access control systems
AI/Analytics: Alcatraz.ai facial authentication, Ambient.ai computer vision analytics
Network troubleshooting for IP-based security devices
Enterprise security system architecture and integration
Required Qualifications:
Minimum 5 years of hands-on experience with enterprise physical security systems
Strong experience with IP networking, VLANs, and network troubleshooting
Proficiency with Jira or similar ticketing systems
Experience coordinating with field technicians and integrators
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently and manage multiple concurrent issues
Must be able to work on-site in San Francisco during standard business hours
Reliable transportation to San Francisco location
Preferred Qualifications:
Industry certifications (e.g., Genetec, Axis, networking certifications)
Experience with enterprise-scale deployments
Knowledge of cybersecurity best practices for physical security systems
Previous GSOC or NOC experience
Experience with vendor escalation processes
Bay Area experience preferred
Key Performance Metrics:
Average ticket resolution time
First-call resolution rate
Customer satisfaction scores from GSOC team
Successful integrator dispatch coordination rate
Working Conditions:
Full-time on-site presence required at San Francisco location
Standard business hours: 8:00 AM - 5:00 PM, Monday through Friday
Occasional flexibility may be required for critical system issues
Professional office environment
Compensation Estimated Pay Range: 75K-85K
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Physical Security Systems Administrator
San Francisco, CA jobs
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Position Summary: We are seeking an experienced Physical Security Systems Contractor to
provide break-fix support for our enterprise security infrastructure. This role will focus on
troubleshooting and resolving issues reported by our Global Security Operations Center
(GSOC) team through our Jira ticketing system. The contractor will work on-site in San
Francisco with cutting-edge security technologies and coordinate with field integrators to ensure
rapid resolution of critical security system issues.
Key Responsibilities:
Monitor and respond to break-fix tickets in Jira submitted by GSOC team during
business hours
Perform troubleshooting and diagnostics on physical security systems including:
Access Control Systems
Video Management Systems (VMS)
Visitor Management Systems
Network-connected security devices
Analyze device and network connectivity issues using system logs and diagnostic tools
Determine root cause of system failures and implement software-based solutions when
possible
Coordinate with field integrators when hardware replacement or on-site intervention is
required
Provide clear dispatch instructions and technical guidance to integrators
Ensure proper resolution validation before integrator departure from site
Maintain detailed documentation of troubleshooting steps and resolutions in Jira
Escalate complex issues to appropriate vendor support channels when necessary
Participate in post-incident reviews to identify preventive measures
Required Technology Experience:
Video Management: Axis cameras and video solutions, Genetec Security Center VMS,
Sureview immersive video management
Access Control: Wayvelinx cloud-based access control systems
AI/Analytics: Alcatraz.ai facial authentication, Ambient.ai computer vision analytics
Network troubleshooting for IP-based security devices
Enterprise security system architecture and integration
Required Qualifications:
Minimum 5 years of hands-on experience with enterprise physical security systems
Strong experience with IP networking, VLANs, and network troubleshooting
Proficiency with Jira or similar ticketing systems
Experience coordinating with field technicians and integrators
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently and manage multiple concurrent issues
Must be able to work on-site in San Francisco during standard business hours
Reliable transportation to San Francisco location
Preferred Qualifications:
Industry certifications (e.g., Genetec, Axis, networking certifications)
Experience with enterprise-scale deployments
Knowledge of cybersecurity best practices for physical security systems
Previous GSOC or NOC experience
Experience with vendor escalation processes
Bay Area experience preferred
Key Performance Metrics:
Average ticket resolution time
First-call resolution rate
Customer satisfaction scores from GSOC team
Successful integrator dispatch coordination rate
Working Conditions:
Full-time on-site presence required at San Francisco location
Standard business hours: 8:00 AM - 5:00 PM, Monday through Friday
Occasional flexibility may be required for critical system issues
Professional office environment
Compensation Estimated Pay Range: 75K-85K
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Mid to Senior Level Residential AV Integrator
Monterey, CA jobs
A Professional Residential AV Integration Company
Role Description
This is a full-time on-site role for a Mid to Senior Level AV Integrator located in Monterey, CA. The Mid to Senior Level AV Integrator will be responsible for designing, installing, troubleshooting, and maintaining advanced audio-visual systems. Day-to-day tasks may include configuring and assembling AV systems, conducting on-site integration tasks, and ensuring projects meet quality standards and customer satisfaction. The role requires collaboration with cross-functional team members, maintaining communication with clients, and staying up-to-date with industry trends and standards.
Residential AV Integrator Qualifications
3+ years proficiency in AV integration, installation, troubleshooting, and system maintenance
3+ years experience with configuring AV equipment, wiring, and control systems
Understanding of networking fundamentals and IP-based AV solutions
Strong problem-solving skills and the ability to work with precision and efficiency
Excellent communication and collaboration skills
Ability to read and interpret technical drawings and specifications
Knowledge of industry standards and best practices related to AV systems
Experience working with residential or commercial AV projects is preferred
Willingness to travel within the local area and work on-site as required
Perks
Working with an A-Team of Professionals
Dignified and Respectful Work Environment
Local travel with Company Car
Tools and Mobile Electronics provided
PTO and Paid Holidays
Normal Work Hours
Physical Security Systems Administrator
Fremont, CA jobs
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Position Summary: We are seeking an experienced Physical Security Systems Contractor to
provide break-fix support for our enterprise security infrastructure. This role will focus on
troubleshooting and resolving issues reported by our Global Security Operations Center
(GSOC) team through our Jira ticketing system. The contractor will work on-site in San
Francisco with cutting-edge security technologies and coordinate with field integrators to ensure
rapid resolution of critical security system issues.
Key Responsibilities:
Monitor and respond to break-fix tickets in Jira submitted by GSOC team during
business hours
Perform troubleshooting and diagnostics on physical security systems including:
Access Control Systems
Video Management Systems (VMS)
Visitor Management Systems
Network-connected security devices
Analyze device and network connectivity issues using system logs and diagnostic tools
Determine root cause of system failures and implement software-based solutions when
possible
Coordinate with field integrators when hardware replacement or on-site intervention is
required
Provide clear dispatch instructions and technical guidance to integrators
Ensure proper resolution validation before integrator departure from site
Maintain detailed documentation of troubleshooting steps and resolutions in Jira
Escalate complex issues to appropriate vendor support channels when necessary
Participate in post-incident reviews to identify preventive measures
Required Technology Experience:
Video Management: Axis cameras and video solutions, Genetec Security Center VMS,
Sureview immersive video management
Access Control: Wayvelinx cloud-based access control systems
AI/Analytics: Alcatraz.ai facial authentication, Ambient.ai computer vision analytics
Network troubleshooting for IP-based security devices
Enterprise security system architecture and integration
Required Qualifications:
Minimum 5 years of hands-on experience with enterprise physical security systems
Strong experience with IP networking, VLANs, and network troubleshooting
Proficiency with Jira or similar ticketing systems
Experience coordinating with field technicians and integrators
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently and manage multiple concurrent issues
Must be able to work on-site in San Francisco during standard business hours
Reliable transportation to San Francisco location
Preferred Qualifications:
Industry certifications (e.g., Genetec, Axis, networking certifications)
Experience with enterprise-scale deployments
Knowledge of cybersecurity best practices for physical security systems
Previous GSOC or NOC experience
Experience with vendor escalation processes
Bay Area experience preferred
Key Performance Metrics:
Average ticket resolution time
First-call resolution rate
Customer satisfaction scores from GSOC team
Successful integrator dispatch coordination rate
Working Conditions:
Full-time on-site presence required at San Francisco location
Standard business hours: 8:00 AM - 5:00 PM, Monday through Friday
Occasional flexibility may be required for critical system issues
Professional office environment
Compensation Estimated Pay Range: 75K-85K
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
System Administrator - Bilingual Japanese
Santa Clara, CA jobs
💼 We're Hiring: IT Systems Administrator
Industry: Technology / Engineering / R&D
Salary Range: $100k to $120k
We're looking for a hands-on, highly skilled IT Systems Administrator to support a global workforce while owning on-site IT operations. This role blends end-user support, infrastructure management, cloud administration, and security operations-ideal for someone who thrives in a dynamic environment and values reliability, security, and continuous improvement.
🔧 What You'll Do
IT Service Delivery & Support
Deliver secure, reliable, and high-performing IT services aligned with SLAs and business needs.
Provide exceptional end-user support with proactive communication and issue resolution.
Offer Smart Hands support, including hardware installs, troubleshooting, testing, and maintenance.
Assist staff with technical issues and provide training on IT and security best practices.
Facilities IT Ownership
Serve as the primary IT point of contact for the physical office(s).
Own all site-specific IT operations, performance, and asset management.
Collaborate with global IT teams to ensure seamless integration and operational uptime.
Cloud & Endpoint Administration
Administer the Office 365 suite (Exchange, Teams, SharePoint, OneDrive).
Manage Microsoft Intune, Entra ID (Azure AD), Microsoft Security Center, and Purview.
Deploy and manage Windows devices using Microsoft Autopilot.
Administer JAMF Pro for iOS fleet management, security, and compliance.
Support and optimize Windows and iOS environments for high engineering productivity.
Security Operations & Incident Response
Oversee cybersecurity operations including firewalls, IDS/IPS, endpoint protection, and patching.
Monitor SOC alerts through SIEM tools and Microsoft Defender.
Perform Tier 1 / Tier 2 incident response: investigate, contain, mitigate, and document events.
Administer physical security systems such as access control, CCTV, alarms, and badge management.
Help safeguard sensitive IP, design data, and R&D assets.
System & Infrastructure Administration
Maintain servers, networks, storage, and critical applications.
Ensure high availability, strong performance, and disaster-recovery readiness.
Support engineering tools, EDA environments, and design workflows.
IT Systems administrator
El Segundo, CA jobs
Salary Range: $100k to $115k
About the Role
We are looking for a skilled IT Systems Administrator to help maintain, secure, and optimize our IT infrastructure. In this role, you will be responsible for server and network operations, ERP infrastructure support, security and compliance, and automation initiatives that keep systems running reliably and securely.
This is an excellent opportunity for a hands-on systems professional who enjoys solving complex problems, improving performance, and working cross-functionally in a fast-paced technical environment.
What You'll Be Responsible For
System Administration: Maintain, configure, and monitor internal servers, virtual machines, and cloud-based infrastructure
Network Management: Ensure reliable and secure network operations including firewalls, VPNs, switches, and wireless access points
ERP Infrastructure Support: Deploy and support backend infrastructure for ERP systems, including databases (e.g., MS SQL Server), application servers, and storage
Security & Compliance: Implement security controls, patch management, vulnerability scanning, and ensure compliance with standards such as GDPR and SOC 2
Disaster Recovery & Backups: Design, test, and maintain disaster recovery plans and backup strategies to support business continuity
User Support & Onboarding: Provide Tier 2/3 technical support, manage employee onboarding/offboarding, and maintain IT asset inventory
Automation & Optimization: Develop scripts and automation (PowerShell, Bash, Python) to streamline administration and improve efficiency
Monitoring & Reporting: Monitor system health and performance; produce reports on uptime, resource utilization, and security events
Vendor Management: Coordinate with third-party vendors for hardware, software, and service support
Core Competencies
Strong problem-solving and troubleshooting skills
High attention to detail in system configuration and documentation
Effective collaboration and communication across technical and non-technical teams
Adaptability in a changing technology landscape
Strong security mindset and awareness of cybersecurity best practices
What We're Looking For
3-5 years of experience as a Systems Administrator or in IT infrastructure support
Hands-on experience supporting ERP environments (SAP, Oracle, NetSuite, Odoo, Microsoft Dynamics preferred)
Experience maintaining high-availability environments (99.9%+ uptime)
Proven success implementing security controls and supporting audits or vulnerability reduction
Experience with automation, cloud migration, virtualization, or infrastructure modernization projects
Technical Skills
Windows Server and/or Linux administration
Virtualization platforms: VMware, Hyper-V, KVM
Networking: TCP/IP, DNS, DHCP, firewalls, VLANs
Cloud platforms: Azure, AWS, or GCP
Backup & recovery tools: Veeam, Acronis
Monitoring tools: Zabbix, Nagios, PRTG, Datadog
Education & Certifications
Education:
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
Preferred Certifications:
Microsoft Certified: Azure Administrator Associate
AWS Certified SysOps Administrator
CompTIA Network+ or Security+
VMware Certified Professional (VCP)
IT Systems Administrator
El Segundo, CA jobs
Salary Range: $90k to $115k
We are seeking an experienced and proactive IT Systems Administrator to manage and support our internal IT infrastructure in a fast-paced ERP software environment. The ideal candidate will ensure the reliability, security, and performance of our systems while supporting employees and stakeholders with technical needs. You will play a key role in maintaining uptime for our development, staging, and production environments that power mission-critical ERP solutions.
Key Responsibilities and Outcomes:
System Administration: Maintain, configure, and monitor internal servers, virtual machines, and cloud-based infrastructure (e.g., ).
Network Management: Ensure stable and secure network operations, including firewalls, VPNs, switches, and wireless access points.
ERP Infrastructure Support: Deploy and maintain backend infrastructure for ERP software, including databases (e.g., MS SQL Server), application servers, and storage solutions.
Security and Compliance: Implement and enforce IT security policies, patch management, vulnerability scanning, and compliance with data protection regulations (e.g., GDPR, SOC 2).
Disaster Recovery & Backup: Develop, test, and maintain disaster recovery plans and data backup strategies to ensure business continuity.
User Support & Onboarding: Provide Tier 2/3 technical support, onboarding/offboarding of employees, and maintain IT asset inventory.
Automation & Optimization: Use scripting (e.g., PowerShell, Bash, Python) and automation tools to streamline system administration tasks and improve efficiency.
Monitoring & Reporting: Monitor system performance and generate reports on uptime, resource utilization, and security alerts.
Vendor Management: Coordinate with third-party vendors for hardware, software, and service support.
Core Competencies:
Problem Solving & Troubleshooting - Quickly identify root causes and resolve system or network issues with minimal disruption.
Attention to Detail - Maintain high accuracy in configuration, documentation, and system logs.
Collaboration & Communication - Work effectively with cross-functional teams, including software developers, QA engineers, and support staff.
Adaptability - Thrive in a fast-changing tech environment with evolving tools and priorities.
Security Awareness - Maintain a strong focus on cybersecurity best practices.
Skills and Accomplishments:
Demonstrated experience managing ERP system environments (preferably SAP, Oracle, NetSuite, Odoo, or Microsoft Dynamics).
Proven success in maintaining >99.9% system uptime across production environments.
Experience implementing IT security measures that passed regulatory audits or reduced vulnerabilities.
Successfully deployed automation scripts/tools that improved infrastructure reliability or saved time.
Led or contributed to cloud migration, virtualization, or infrastructure modernization projects.
Qualifications for the Role
Education:
Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent experience considered.
Certifications (Preferred):
Microsoft Certified: Azure Administrator Associate
AWS Certified SysOps Administrator
CompTIA Network+ / Security+
VMware Certified Professional (VCP)
Experience:
3-5 years of experience as a systems administrator or IT infrastructure engineer.
Experience supporting ERP systems is a strong asset.
Technical Proficiencies:
Windows Server and/or Linux Administration
Virtualization technologies (VMware, Hyper-V, KVM)
Networking (TCP/IP, DNS, DHCP, firewalls, VLANs)
Cloud platforms (Azure, AWS, or GCP)
Backup and recovery tools (e.g., Veeam, Acronis)
Monitoring tools (e.g., Zabbix, Nagios, PRTG, Datadog)
Technical Support Engineer
Fremont, CA jobs
Job Title: R&D Technical Writing Analyst (Packaging R&D)
Contract: 12 months to start
About the Role
We are seeking an experienced R&D Technical Writing Analyst to join our Packaging R&D team. This role is responsible for developing regulatory-compliant end-user product labeling that supports business and quality requirements. The analyst will contribute to both new product development and sustaining engineering activities, including label design and release, artwork development, and process improvements for efficiency and compliance.
This position works closely with cross-functional teams, actively removes roadblocks, meets key labeling milestones, and leads or supports continuous improvement initiatives with measurable business impact.
Key Responsibilities
Create clear, compliant product labeling and associated documentation for new and existing products.
Develop, update, and release label artwork/images; maintain congruency between product labeling and IFUs.
Support IFU development and release in PLM for new products and design changes.
Manage tasks related to IFU/literature printing suppliers and translation vendors.
Research and communicate product, technology, and test method information in a logical and user-friendly manner.
Drive continuous improvement initiatives, including NCs, CAPAs, quality plans, and best-practice identification.
Support internal and external audits: gather documentation, provide explanations, and participate in front/back-room activities.
Ensure all documentation complies with Good Documentation Practices (GDP) and internal quality policies.
Deliver high-quality technical documents (SOPs, work instructions, technical literature, engineering content) that meet standards and audience needs.
Review and audit documentation from other teams to ensure accuracy and consistency.
Provide weekly activity summaries, manage multiple priorities, and communicate progress with stakeholders.
Required Qualifications
2-4 years of relevant technical writing, labeling, or R&D experience.
Bachelor's degree in Graphics, Language, or related field (Advanced degrees may offset years of experience).
Ability to manage a high-volume, varied workload and meet tight deadlines.
Strong communication and organizational skills.
Commitment to quality, compliance, and continuous improvement.
Technical Skills
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio).
Experience with Adobe Creative Suite (InDesign, Photoshop, Illustrator).
Hands-on experience with database-driven labeling systems, such as:
Prisym ID
Label View
Loftware
Bartender
NiceLabel
EasyLabel
Technical Support Engineer
Santa Clara, CA jobs
We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.
In this role you will debug JavaScript code as well as find better solutions to custom code. Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues. Cases are created by customers and managed by engineers using the ServiceNow software platform. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. This opportunity may evolve to include additional responsibilities and opportunities for career growth.
Strong understanding of Java, JavaScript
Experience with relational databases such as MySQL
Looking for a driven candidate who can rapidly acquire new skills and knowledge to excel in the role.
English level B2 or above as we will be supporting customers primarily in English
This is a customer facing role and the weight of customer support and case management element is split. Technical prowess is key, but so is being prepared to serve customers.
Skills:
To be successful in this role you must have or equal to experience with:
Demonstrated ability to troubleshoot difficult technical issues
Must have solid object-oriented programming skills in JavaScript
Experience working with dynamic HTML components such as CSS and XHTML
Angular experience preferred
Working knowledge of the components in a web applications stack
Experience with relational databases such as MySQL
Linux and/or UNIX experience
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Strong personal commitment to quality and customer service
Ability to work with high-value customer administrators and developers
Desired Skills:
Strong understanding of Java, JavaScript
Working knowledge of ServiceNow Platform
A fundamental understanding of IT service management and the ITIL business process
Senior Information Technology Support Engineer
San Francisco, CA jobs
The Role:
The IT Operations team designs, builds, and maintains the corporate technology infrastructure that powers our people and systems. We're seeking a highly skilled and proactive IT Support Engineer Lead to provide advanced technical support, strategic guidance, and hands-on leadership across our distributed workforce and helpdesk operations.
In this role, you will oversee the deployment, configuration, and optimization of hardware and software solutions while ensuring reliability, security, and scalability. You'll play a key role in designing and implementing performance enhancements, streamlining IT operations through automation, and guiding the team toward best-in-class service delivery.
Location: This role requires a hybrid work schedule, with 2-3 days per week in our San Francisco, CA office to foster collaboration and teamwork.
Responsibilities:
Lead and mentor the IT support team, setting standards for timely, high-quality technical assistance across mac OS, Windows, and SaaS platforms.
Develop and execute strategies for end-user support, device configuration, and system maintenance to improve reliability and user experience.
Administer and manage devices using MDM tools such as Intune, Kandji, and Automox, ensuring compliance and security standards are maintained.
Manage and support critical SaaS platforms including Slack, Microsoft 365, Atlassian, Okta, and Zoom, handling integrations, permissions, and user lifecycle management.
Configure and maintain core network services (DNS, DHCP), VoIP systems, and A/V confe
rencing
solutions to enable seamless collaboration.
Collaborate cross-functionally with other teams to identify technical improvements, contribute to architectural decisions, and support organizational initiatives.
Design and deliver training sessions for employees on software tools, hardware usage, and IT best practices to foster self-sufficiency and adoption.
Drive automation and process improvement initiatives to increase efficiency and reduce manual intervention across IT workflows.
Qualifications:
5-8 years of IT support experience in a fast-paced, dynamic environment, including 3+ years in a Lead or Level 2 role.
Deep expertise with MDM platforms (Intune, Kandji) and endpoint management.
Strong hands-on skills in hardware, software, and network troubleshooting, with a structured and analytical problem-solving approach.
Experience managing Microsoft 365, Okta, and other SaaS ecosystems at scale.
Solid understanding of networking protocols and configuration (DNS, DHCP, VPNs, VLANs, firewalls).
Demonstrated success in mentoring junior IT staff, managing escalations, and improving helpdesk workflows.
Familiarity with VoIP and A/V systems configuration and troubleshooting.
Excellent communication and documentation skills, with the ability to translate technical concepts for non-technical users.
A mindset focused on security, automation, and continuous improvement.
Physical requirements: operate a computer for 8 hours per day; give and receive detailed information through verbal and written communication
System Integrator Engineer
Fremont, CA jobs
Qualitest is seeking a skilled System Integrator Engineer to join our team. In this role, you will work closely with the User Studies team to support, troubleshoot, and maintain our high-performance capture systems. The ideal candidate will possess a strong foundation in hardware and software troubleshooting, Linux systems administration, and mechanical/electrical engineering.
Key Responsibilities:
Troubleshoot and maintain capture systems to ensure optimal performance
Identify and resolve component bugs and system-level issues
Support system upgrades and assist in equipment assembly
Analyze recurring failures and develop long-term solutions
Document technical processes and communicate updates clearly
Set up and dismantle equipment for pilot projects
Collect and analyze data to verify component and system performance
Must-Have Skills:
Proficiency in Linux system administration and command-line tools
Experience with PowerShell scripting and editing JSON configuration files
Strong understanding of mechanical and electrical engineering assembly processes
Excellent troubleshooting skills across integrated hardware and software systems
Effective communication and problem-solving abilities
Bachelor's degree in Engineering or equivalent experience
Nice-to-Have Skills:
Familiarity with VR systems and optical, camera, and audio equipment setups
Experience with CAD design for mechanical components
Scripting knowledge in Python, JavaScript, or Bash
Hands-on soldering experience (through-hole and surface mount)
Understanding of performance-critical system design and optimization
Work Schedule:
Candidates must be flexible to work in rotating shifts:
5:30 AM - 1:30 PM PST
10:00 AM - 6:00 PM PST
3:30 PM - 11:30 PM PST
If this opportunity aligns with your skills and career goals, please reply with your updated resume and your availability for a brief call this week. We look forward to connecting with you!
Technical Support Engineer - Platform Technologies
San Diego, CA jobs
IDR is seeking a Technical Support Engineer - Platform Technologies to join one of our top clients for an opportunity in San Diego, CA. This role offers the chance to work within a leading technology organization that specializes in platform support and development. The position focuses on resolving complex technical issues, debugging code, mentoring team members, and enhancing customer satisfaction.
Position Overview for the Technical Support Engineer - Platform Technologies:
Manage and resolve challenging issues related to the ServiceNow platform
Act as the first point of escalation within the technical support team
Mentor junior team members across various technologies
Develop a deep understanding of the ServiceNow platform and related systems
Engage in customer-facing interactions requiring strong interpersonal skills
Requirements for the Technical Support Engineer - Platform Technologies:
Demonstrated ability to troubleshoot difficult technical issues
Working knowledge of components in a web applications stack
Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
Experience with relational databases (e.g. MySQL, Oracle)
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.
Auth0 Implementation Engineer
Newark, CA jobs
Job Title: Auth0 Implementation Engineer
Duration: 4 months Contract
Notes:
Details of the request include:
• Must-have skill requirements of the role: Hands-on experience with Auth0 implementation and migration, application onboarding, standard access management, and IAM knowledge. Location/ Travel - Onsite Requirements: On-site 100% - Newark, CA.
Contract description:
Design, configure, and implement Auth0 solutions for identity and access management across enterprise applications.
Lead migration projects from legacy authentication systems to Auth0, ensuring minimal downtime and data integrity.
Onboard applications into Auth0, including integration with APIs and third-party services.
Develop and enforce standard access management practices, including role-based access control (RBAC) and multi-factor authentication (MFA).
Collaborate with security, development, and operations teams to troubleshoot and optimize authentication workflows.
Qualifications:
Proven hands-on experience with Auth0 implementation and migration in enterprise environments.
Strong understanding of Identity and Access Management (IAM) concepts, protocols (OAuth2, OpenID Connect, SAML), and best practices.
Proficiency in application onboarding and integration with authentication platforms.
Familiarity with security standards and compliance frameworks (e.g., SOC2, GDPR).
Excellent problem-solving skills and ability to work in cross-functional teams.
Optical Network Engineer
Fremont, CA jobs
About the Company:
We combine people, platforms, and software
Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, and retail industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).
Infogain, an Apax Partners portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, New Delhi, Mumbai, Pune, and Bengaluru.
Role Description:
We have an exciting opportunity to join our network infrastructure teams as an Optical Network Engineer working on Backbone Network capacity deployment. This role will be focused on network deployment (IP, optical), and network operations (decommissioning, retrofitting, capacity upgrades, migrations, etc). We are looking for individuals with experience in routing/switching, deployment, optical, and leadership experience. This is a fast paced environment and we are looking for someone who is organised, can multi-task and enjoys working in a team environment.
Responsibilities:
Configuration, build, roll-out and testing of new DWDM line systems deployments, calibration, verification, BERT, etc.
Deployment and commissioning of Optical devices such as Ciena and Infinera in new PoPs and Datacenter builds.
Develop & update documentation, work cross functionally to develop and enhance network design & production workflows.
Analyze data to diagnose and identify root causes to network and tooling issues.
Analyze and improve efficiency, scalability, and stability of various system resources.
Qualifications/Skills:
Ciena 6500 knowledge and experience is required
Ciena and/or Infinera certifications or equivalent experience is highly desirable.
Expert working knowledge on DWDM components such as ROADM, Mux/Demux, Amplifiers, Transponders. Channel creation, optimization.
Experience in Chassis installation, line cards installs PCR's and structure fiber installation
Experience in device installation and testing, software/firmware upgrade, re-bootstrapping and decommission.
Experience in network optimization (re-stripes, migrations, upgrades, swaps, capacity upgrades). Creating Bill of Materials and JSN's, (Job Start Notification) for deployments and upgrades.
Excellent experience in maintaining documentation and teamwork.
Excellent troubleshooting and communication skills.
CCNA/JNCIA or equivalent knowledge.
Strong knowledge of TCP/IP
Strong understanding and preferably hands own experience in commonly used routing protocols (OSPF, BGP, MPLS)
Multivendor testing and support experience.
Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure.
Solid understanding and configuration experience of Channel builds and cross-connect builds.
Good knowledge on DWDM testing methods and tools.
Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies.
Strong attention to detail with excellent time management and organization skills.
· Keywords: POP, Datacenter, Network Deployment, DWDM, fiber optic, installation, optical, wavelength, channel, modulation, Ciena.
Cyber Network Security Engineer
Los Angeles, CA jobs
Vulnerability and Patch Management Engineer
PRINCIPAL DUTIES & RESPONSIBILITIES
· Collaborate with managed security service providers to optimize patch and vulnerability management tools, improving coverage and accuracy.
· Manage and enhance patching processes for Windows Servers, workstations, and cloud environments.
· Actively verify, test, and apply security patches across all systems.
· Conduct routine audits of servers and endpoints to ensure compliance with security standards and configuration guidelines.
· Develop and maintain PowerShell scripts to automate patching and remediation tasks.
· Maintain detailed documentation of patching procedures, system configurations, and change history.
· Lead vulnerability assessments and coordinate remediation efforts with IT and security teams.
· Provide escalation support for server and workstation-related issues.
· Ensure adherence to IT governance, policies, and change management procedures.
· Promote a culture of continuous improvement by identifying new risks and recommending mitigation strategies.
· Mentor and train junior team members on patching and vulnerability management practices.
· Assist in generating reports and metrics for management and board-level review.
JOB SPECIFICATIONS
· Bachelor's or Associate Degree in Computer Science, Cybersecurity, Computer Engineering, or related discipline.
· Minimum of 3 years of hands-on experience in patch management and vulnerability remediation.
· Strong experience with Windows Server environments, endpoint patching, and cloud platforms (e.g., Azure, AWS).
· Familiarity with container security and cloud-native security best practices.
· In-depth understanding of web-based threats and mitigation techniques.
· Proven track record of implementing risk reduction strategies.
· Proficient in PowerShell scripting and automation.
· Strong analytical and problem-solving skills with attention to detail.
· Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders.
· Relevant certifications (e.g., CompTIA Security+, Microsoft Certified: Azure Security Engineer, CISSP) are a plus.