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The differences between senior infrastructure engineers and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior infrastructure engineer and a technical support senior engineer. Additionally, a senior infrastructure engineer has an average salary of $117,765, which is higher than the $107,429 average annual salary of a technical support senior engineer.
The top three skills for a senior infrastructure engineer include cloud, AWS and linux. The most important skills for a technical support senior engineer are java, linux, and customer service.
| Senior Infrastructure Engineer | Technical Support Senior Engineer | |
| Yearly salary | $117,765 | $107,429 |
| Hourly rate | $56.62 | $51.65 |
| Growth rate | 5% | 10% |
| Number of jobs | 78,855 | 183,916 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 64% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards. They have the duty to identify and understand the project's needs, streamline project requirements, produce drafts, create prototypes and models, and establish tests to identify potential issues and ensure the projects' quality. Additionally, a senior infrastructure engineer has the authority to make decisions, train and supervise junior engineers, establish goals and timelines, provide technical support, and implement policies and guidelines.
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Senior infrastructure engineers and technical support senior engineers have different pay scales, as shown below.
| Senior Infrastructure Engineer | Technical Support Senior Engineer | |
| Average salary | $117,765 | $107,429 |
| Salary range | Between $87,000 And $158,000 | Between $82,000 And $140,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | Delaware |
| Best paying company | Meta | PayPal |
| Best paying industry | Hospitality | Telecommunication |
There are a few differences between a senior infrastructure engineer and a technical support senior engineer in terms of educational background:
| Senior Infrastructure Engineer | Technical Support Senior Engineer | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 64% |
| Most common major | Computer Science | Electrical Engineering |
| Most common college | Stanford University | California State University - Long Beach |
Here are the differences between senior infrastructure engineers' and technical support senior engineers' demographics:
| Senior Infrastructure Engineer | Technical Support Senior Engineer | |
| Average age | 43 | 42 |
| Gender ratio | Male, 75.3% Female, 24.7% | Male, 86.7% Female, 13.3% |
| Race ratio | Black or African American, 8.6% Unknown, 5.1% Hispanic or Latino, 12.3% Asian, 10.7% White, 62.9% American Indian and Alaska Native, 0.3% | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |