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Service advisor jobs in Gresham, OR

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  • Customer Accounts Advisor

    Aarons 4.2company rating

    Service advisor job in McMinnville, OR

    The salary range for this role is $16.50 to $17.50 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.
    $16.5-17.5 hourly 4d ago
  • Service Advisor

    Swickard Auto Group

    Service advisor job in Gladstone, OR

    Veterans encouraged to apply No prior automotive industry experience is required to apply! Schedule: Tuesday - Saturday| 8am - 6pm The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process. Responsibilities: Customer Service and Communication: Greet customers upon arrival, establishing rapport and understanding their service needs and concerns. Conduct visual inspections or road tests (as needed) to gather information. Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand. Obtain customer authorization for repairs before proceeding. Provide regular updates on service progress and address any customer questions or concerns promptly. Explain completed repairs and associated charges in detail. Follow up with customers after the service to ensure satisfaction and address any lingering issues. Service Process Management: Schedule service appointments according to technician availability and customer needs. Write detailed service orders outlining customer concerns, repair recommendations, and authorized work. Liaise with technicians, accurately communicating customer concerns and repair details. Track service progress and ensure timely completion within quoted timeframes. Process customer payments and ensure accurate invoicing. Maintain detailed service records for each vehicle. Technical Knowledge and Parts Management: Possess a strong understanding of automotive systems and common repairs. Stay updated on new technologies and service procedures. Research parts availability and pricing to provide accurate estimates to customers. Additional Responsibilities: Uphold safety regulations and shop protocols within the service department. May perform basic inspections or prepare vehicles for technicians. Other duties as assigned Qualifications: Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. Education: High school diploma or equivalent. Certifications: A valid driver's license Strong understanding of automotive terminology and mechanical principles. Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely. Customer service focuses on building trust and rapport. Ability to actively listen, identify customer needs, and address concerns effectively. Strong organizational skills and the ability to manage multiple tasks simultaneously. Proficient in computer skills and dealership management software (DMS). Ability to work independently and as part of a team. Benefits of Working at Swickard: Open Service Appointment Schedule - customers schedule service appointments with us when it's convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team. Career Path - Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities. Ongoing training and support We are an Equal Opportunity Employer and value diversity and inclusion at our company. Competitive benefits package: Insurance: medical, dental, vision, life and pet insurance Optional disability coverage 401k plan - invest in your future! PTO and paid Holidays About Us We were founded in 2014 by Jeff Swickard in Wilsonville, OR. We're a hospitality company that happens to sell cars, parts, and service. We are a team. Everyone plays a role in our success. Culture: Our culture is defined by a few core principles: We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes? Requirements Backfill for Ariyana Sanchez and Rebekka Ferrick, currently short on coverage for advisors. Salary Description $50K - $100K per year
    $50k-100k yearly 42d ago
  • Auto Repair Service Advisor

    Casey's Independent Auto Repair 3.8company rating

    Service advisor job in Vancouver, WA

    Casey's Independent Auto Repair is currently hiring for a full-time Auto Repair Service Advisor to act as the liaison between our customers and our mechanics in the Vancouver, WA area. This car advisory position earns a competitive based salary plus commission, averaging between $70,000 - $100,000+ per year, based on experience. In addition to competitive pay and our excellent culture, we offer our Auto Repair Service Advisor the following benefits: Medical, dental, and vision coverage Paid time off (PTO) Reimbursements for uniforms So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application to join our automotive team. We hope to meet you soon! DAY-TO-DAY This full-time automotive advisory position typically works between the hours of 7:30 AM - 6:00 PM, Monday - Friday. Additionally, some overtime will be required. In this car advisory position, you are the cornerstone of our customers' experiences as we service and repair their cars. Each day, you become the bridge between our clients and our team. When customers bring their vehicles in, you cheerfully greet them. You are an active listener as you discuss the services they need and put together orders. Then, you bring the order to our technicians to ensure that the job is completed in a timely manner. You make sure to keep our customers updated as their services are in progress. After repairs are completed, you follow up with the client to ensure that they are satisfied with the services they received. You love working with our customers and take pride in helping them receive the best possible auto care! ABOUT CASEY'S INDEPENDENT AUTO REPAIR At Casey's, it's our professionalism that sets us apart from the rest! We are a full-service auto repair and maintenance facility that has been serving Vancouver and the surrounding areas since 1989. Our goal is to provide our community with high-quality services without breaking the bank. We pride ourselves on making sure every service is done correctly and on time every time! We understand that having a vehicle repaired can be stressful sometimes, so we make sure to do everything possible to ensure that our clients have a positive experience with us. Our Automotive Service Excellence (ASE) certified technicians are skilled professionals who take pride in their work! Our shop is clean and well-equipped, making completing auto repairs and maintenance a breeze. The culture we cultivate is extremely tight-knit and supportive. Our team is family to us! In addition, we provide generous wages, benefits, and perks! OUR IDEAL (INSERT JOB AD TITLE) Strong communicator - communicates complicated technical information in layman's terms Active listener - able to have effective conversations Adaptable - thrives in a fast-paced environment Collaborative - a great team player Organized - great organizational skills that help follow through on tasks If this sounds like you, keep reading about this automotive job! REQUIREMENTS FOR AN AUTO REPAIR SERVICE ADVISOR 2+ years of experience in a similar position Customer service skills If you meet the above requirements, we need you for this car advisory position. Apply today to join our team as an Auto Repair Service Advisor! Location: 98662
    $70k-100k yearly 60d+ ago
  • Service Consultant

    Hyundai Motor America 4.5company rating

    Service advisor job in Beaverton, OR

    As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience Less than 1 year Employment Position: Full Time Salary: $60,000.00 - $168,000.00 Yearly Salary is negotiable. Zip Code: 97005
    $60k-168k yearly 60d+ ago
  • Porsche Service Advisor

    Sunset Imports Inc.

    Service advisor job in Beaverton, OR

    Pay Range: $100,000 - $155,000 Rare opportunity to join Porsche Beaverton as a Service Advisor! Porsche Beaverton is seeking a highly motivated and customer-focused Service Advisor to join our award-winning team. As a Porsche Service Advisor, you will be the trusted liaison between our clients and our service department, ensuring every guest receives the world-class care and attention that defines the Porsche brand. Your ability to deliver an exceptional customer experience, manage service needs with precision, and foster long-term relationships will be key to both customer satisfaction and the success of our business. If you have a proven track record in luxury automotive service advising and thrive in a high-performance, client-centered environment, this could be the perfect opportunity for you. Responsibilities: Greet clients in a professional, welcoming manner and serve as their dedicated point of contact throughout the service process. Listen attentively to customer concerns, accurately document vehicle symptoms, and ensure repair requests are captured clearly for technician diagnosis. Clearly explain vehicle maintenance and repair recommendations, ensuring clients understand all aspects of service performed. Prepare accurate and transparent repair orders, estimates, and invoices. Coordinate with technicians and the parts department to ensure efficient workflow and timely availability of required components. Provide regular status updates to clients, maintaining communication from drop-off to delivery. Review completed work with clients at vehicle delivery, ensuring satisfaction and addressing any concerns. Develop lasting client relationships that build trust and loyalty, supporting long-term retention. Maintain up-to-date knowledge of Porsche vehicles, technologies, service campaigns, and manufacturer standards. Participate in Porsche training and professional development programs to enhance technical knowledge and customer service skills. Requirements: At least 2-3 years of experience as a Service Advisor, preferably with luxury or high-performance brands. Proven ability to deliver outstanding customer service in a fast-paced environment. Strong communication skills, both verbal and written, with the ability to explain complex technical issues in simple terms. Ability to accurately assess and communicate vehicle issues while ensuring diagnostic details are documented correctly. Organizational excellence and attention to detail in handling multiple clients and repair orders simultaneously. Proficiency with dealership management systems (DMS), scheduling, and CRM tools. Team-oriented mindset with the ability to collaborate across departments. Valid driver's license with a clean driving record. We offer the following benefits: Competitive compensation plan based on performance. Medical, Dental, and Vision insurance, with optional supplemental coverage for additional peace of mind. Life insurance coverage. Paid Time Off (PTO) after 90 days of employment. Paid holidays. Career growth and advancement opportunities within the Sunset family of dealerships. Paid manufacturer certification and training programs. Employee vehicle purchase & service discount programs. 401(k) retirement plan. If you are looking for the opportunity to be a part of the Sunset Family and represent an iconic brand like Porsche, then apply today! Sunset Imports is an Equal Opportunity Employer, dedicated to maintaining a drug-free workplace. All employment is contingent on successful completion of a drug test and background screening. We participate in E-Verify.
    $30k-55k yearly est. Auto-Apply 13d ago
  • Environmental Services Specialist I

    Columbia County, or 4.6company rating

    Service advisor job in Saint Helens, OR

    Job Description Announcement# 2025-034 Salary Range: $5,603 - $6,934, per month The ENVIRONMENTAL SERVICES SPECIALIST I is full-time, 37.5 hours, Civil Service and represented by a Union. Columbia County is looking for an energetic person to join our team! Land Development Services is the best source of information related to land use, zoning, permitting, building construction, dividing land, and other general land development in unincorporated Columbia County. We provide technical assistance and information to help take projects from idea to reality. DUTIES: Perform environmental compliance work in conducting plan reviews, surveys, inspections, and investigations related to the administration of various county environmental regulations including but not limited to on-site sewage, floodplain regulations, wetland/riparian area protection, and stormwater/erosion control. EDUCATION AND/OR EXPERIENCE: Equivalent to a four-year degree in environmental science or related field. Four years' of increasingly responsible experience in environmental science or related field in order to obtain certification. Any satisfactory combination of experience and training, which demonstrates the required knowledge, skills, and abilities may be substituted for the above requirements. DESIRABLE QUALIFICATIONS: Team player willing to work collaboratively toward shared goals and be open to diverse ideas and perspectives. Receive constructive feedback in a positive manner. CERTIFICATES, LICENSES, REGISTRATIONS: Possession of, or the ability to become registered as an Environmental Services Specialist trainee with the State of Oregon. Must obtain certification as an Environmental Services Specialist within two years of hire. Must possess or obtain Certified Erosion and Sediment Control Lead (CESCL) certification within 90 days of hire. Must obtain 10 credit hours of soils science training. Must possess a valid driver's license and be insurable under the county's liability insurance. *Preference given to those currently certified. KNOWLEDGE, SKILL, AND ABILITY: Knowledge of the theory and practices of environmental science and environmental health. Knowledge of state and county codes relating to each program. Skill in permitting software programs and Microsoft Office products. Skill in report composition, effective communication practices, interpretation and enforcement of statutes, rules, codes, ordinances, and conditions of approval. Ability to: Organize, prioritize, and produce an accurate work product and meet deadlines. Maintain complete and accurate records. Express ideas effectively, both verbally and in writing. Use sound judgment. Adapt to change or new situations and openly acknowledge and work through conflict. Accept responsibility and be able to work well with ambiguity. Work independently and as part of a team. Act in such a manner as to maintain the confidentiality of the records and issues and other matters that may be encountered. Develop and maintain harmonious and effective working relationships with employees, other agencies, county officials, and the general public. Perform natural resources field and research investigations and develop mitigation measures. Effectively conduct inspections related to the program. Comprehend and interpret statutes, codes, rules, ordinances, correspondence, complaints, reports, and conditions of approval. Uniformly apply laws, ordinances, and regulations. Join our team - Columbia County online application must be completed - Apply today! ************************ All successful candidates will be required to pass a pre-employment background screening prior to hire.
    $29k-33k yearly est. 13d ago
  • Service Advisor

    Broadway Toyota

    Service advisor job in Portland, OR

    Service Advisor (NE Portland) Job Title: Service Advisor Department: Service Reports To: Service Manager FLSA Status: Non-Exempt SummaryAuto dealership currently seeking candidates for Service Advisor position open with our Service Department. This position will be responsible for writing service and providing prompt and effective follow up to service customers as well as, additional tasks and responsibilities as directed by the Service Manager. Essential Duties and ResponsibilitiesTypical duties include, but are not limited to: Serve as a liaison between service technicians and service customers Provide support for customer inquiries (questions, estimates, etc.) via face to face interaction or by phone Collect customer information and report vehicle symptoms as described by customer appropriately on dealer management system, work orders, and any other additional paperwork Build relationships with customers by providing excellent customer service through greeting, reporting, and follow up regularly Maintain well standing Customer Service Index (CSI) score per Brand standards Distribute work between service technicians efficiently by prioritizing required services and communicating customer needs to technicians Explain completed work and charges to customers upon each check out Provide preventative maintenance recommendations as needed Take customer payments of service orders and ensure proper reconciliation of till and work orders at the close of business on a daily basis Must follow all company safety policies and procedures, and immediately report any and all accidents to Service manager Support all other Service functions Education, Experience and QualificationsHigh School Diploma, G.E.D. equivalent required. Experience with ADP is preferred. College degree or certifications desired. Candidates should have a basic understanding of automobiles and be able to effectively communicate information to customers when necessary. This position does require the ability to read, comprehend instruction, as well as able to use computers, email, internet, etc. Candidates must also have a valid driver license with no more than two moving violations or at-fault accidents within the last three years and no major violations within the last seven years. Additionally, candidates will also be required to pass a pre-employment background check. Candidates who possess additional certifications and/or experience will be given preferential consideration. Work Environment/Physical DemandsAuto dealership service setting. Shop includes vehicle lifts (hoists) in each service bay; where noise level can be fairly loud due to large vehicles and operation of tools. Service entrance and waiting area are adjacent to service advisor stations and sales department is just across the building; interruptions can be frequent. This position requires the ability to sit or stand for extended periods of time and the ability to move between lots or move items between 10-50 lbs occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation & BenefitsCompensation is based on commissions and bonuses as stated on pay plan which will be included with Offer of Employment. This is a full-time position and requires scheduled attendance per dealership service hours which may include Saturdays. A competitive benefit package including medical, dental, vision, life, disability, PTO and 401(k) plan is also available for eligible employees. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics and are a Drug Free Workplace.
    $30k-54k yearly est. Auto-Apply 60d+ ago
  • Service Advisor 1

    Gillspointstire

    Service advisor job in Beaverton, OR

    Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us. Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle's needs. Our Service Advisors must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, & Medium Truck. RESPONSIBILITIES to include, but are not limited to: Perform and understand all knowledge of a Service Technician I (Retail & Commercial) Greeting customers and addressing their inquiries and concerns. Providing a positive and professional customer service experience. Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and entry level mechanical issues. Documenting the customer's concerns and collecting relevant information. Recommending tires based on the vehicle's condition and the customer's concerns. Providing clear explanations of recommended tires, including costs and timeframes. Providing customers with accurate cost estimates for proposed tires. Obtaining approval from customers before proceeding with work. Creating detailed work orders for service technicians, including a description of customer concerns, recommended services, and any additional notes. Coordinating and scheduling service appointments for customers. Managing the service department's schedule to optimize workflow. Communicating customer concerns and vehicle issues to service technicians. Providing technicians with relevant information to aid in diagnosis and repair. Following up with customers to provide updates on the status of their vehicles. Communicating any additional findings or recommended services as needed. Ordering necessary Tires for customers. Understanding inventory and ensuring the availability of required tires. Coordinating billing and invoicing processes. Providing customers with detailed invoices and explaining charges. Educating customers on tire best practices and answering questions about tires. Addressing and resolving customer concerns or complaints in a professional and effective manner. Maintaining accurate records of customer interactions, service recommendations, and work performed. Requirements High School Diploma or Equivalent Technical or vocational training courses in automotive repair, tire technology, or a related field a plus Willingness to pursue TIA certification with company support and assistance Valid driver's license and acceptable driving record required Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively. Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures. Excellent verbal and written communication skills to interact with customers and relay information clearly and effectively between customers and technicians. Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience. Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules. Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office). The ability to upsell services and products based on vehicle condition and customer needs. We offer: Paid time off Stable working hours Excellent Training - with opportunities for training and career advancement Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days Competitive wages 401(k) savings plan with company match Salary Description $19.00 to $21.00 per hr, DOE
    $19-21 hourly 3d ago
  • Service Advisor

    Rv Direct

    Service advisor job in Sandy, OR

    Full-time Description Service Advisor with dealership experience If you are a natural people-pleaser and a good listener who also happens to love the great outdoors, then we have the perfect job for you. We are looking for an experienced Service Advisor to join our fast-paced environment at Johnson RV. It's more than a Service Advisor, we need an outstanding communicator with a natural positive attitude. A person that has a strong work ethic and values taking ownership of the customer experience. The successful candidate will feel comfortable and confident in greeting customers as they are scheduling appointments and acting as a liaison between customers and service technicians. Must be sales-minded, as it is part of the role. This position will handle a volume of work flow and must be good at multitasking and shifting priorities as business needs dictate. Responsibilities · Attitude is everything - greet service department customers promptly and courteously · Listen to each customer and clearly articulate needs to technician · Provide accurate estimates of repairs / maintenance costs · Follow up on repair status to efficiently inform customers · Work with manufacturer and file claims in timely manner · Notify customers when RV / trailer is ready for pick up · Review and explain repairs and associated costs with customers · Handle minor customer concerns and complaints · Keep Service Manager informed of all problems or potential problems · Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Requirements High school diploma or equivalent required Prior service advisor experience is a plus Prior warranty claims submission is a plus Dispatching, customer service experience a plus Proven ability to achieve profitability and growth Ability to set and meet goals Meticulous attention to detail High degree of problem-solving skill Thrives in a team environment Well-developed interpersonal skills. Ability to get along with diverse personalities. Tactful, mature. Ability to be decisive and able to recognize and support the organization's preferences and priorities. Strong communication skills, written and verbal. Results oriented with the ability to balance other business considerations. Self-motivated
    $30k-54k yearly est. 60d+ ago
  • Customer Success Consultant

    Lumen 3.4company rating

    Service advisor job in Salem, OR

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $73,805 - $98,406 in these states: CO $77,322 - $103,089 in these states: CA, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340973 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
    $77.3k-103.1k yearly 5d ago
  • Automotive Customer Service Advisor - 1004

    Tupeloms

    Service advisor job in Portland, OR

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $33k-42k yearly est. 5d ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Service advisor job in Portland, OR

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $32k-39k yearly est. 6d ago
  • Service Writer / Advisor

    Pape MacHinery Inc.

    Service advisor job in Aurora, OR

    Job DescriptionPAPE' MACHINERY, INC. - AGRICULTURE & TURF DIVISION - DONALD, ORSERVICE WRITER / ADVISOR: Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you! Pape' Machinery, the premier capital equipment dealer in the West, is looking for a Service Writer to join their team in Donald, OR. At Pape', you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team! WHAT YOU'LL DO As our Service Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will oversee service and warranty work orders, assist in shop workflow, check in equipment for repairs, and assist customers. To thrive in this role, you must love working in a team, be customer service focused, and have a winning attitude. This team member will work Monday- Friday plus rotating Saturdays during the busy season (March - October). WHAT YOU NEED: Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs. Excellent customer relations and communication skills- This team member will work with customers, mechanics, and other store personnel. The ability to both delegate and take Ability to perform at a high level in a fast-paced and team-oriented environment. Mechanical aptitude and familiarity with the agriculture industry. Compensation: $22.67-32.87/hr (Depending on Experience) Why work for Pape': Competitive pay based on your skills, training, and experience level. Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs. Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Papé vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well. Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within. Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity. Equipment - We have the largest equipment inventory in the West and an unparalleled parts inventory! Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter. Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills. The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
    $22.7-32.9 hourly 22d ago
  • Service Writer / Advisor

    PapÉ Jobs

    Service advisor job in Aurora, OR

    PAPE' MACHINERY, INC. - AGRICULTURE & TURF DIVISION - DONALD, OR SERVICE WRITER / ADVISOR: Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you! Pape' Machinery, the premier capital equipment dealer in the West, is looking for a Service Writer to join their team in Donald, OR. At Pape', you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team! WHAT YOU'LL DO As our Service Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will oversee service and warranty work orders, assist in shop workflow, check in equipment for repairs, and assist customers. To thrive in this role, you must love working in a team, be customer service focused, and have a winning attitude. This team member will work Monday- Friday plus rotating Saturdays during the busy season (March - October). WHAT YOU NEED: Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs. Excellent customer relations and communication skills- This team member will work with customers, mechanics, and other store personnel. The ability to both delegate and take Ability to perform at a high level in a fast-paced and team-oriented environment. Mechanical aptitude and familiarity with the agriculture industry. Compensation: $22.67-32.87/hr (Depending on Experience) Why work for Pape': Competitive pay based on your skills, training, and experience level. Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs. Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Papé vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well. Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within. Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity. Equipment - We have the largest equipment inventory in the West and an unparalleled parts inventory! Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter. Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills. The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
    $22.7-32.9 hourly 20d ago
  • Passenger Service Dispatcher

    Bags 4.3company rating

    Service advisor job in Portland, OR

    Job Description Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience-especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys-saving time, reducing hassle, and ensuring every step feels effortless and efficient. Responsibilities The Passenger Service Dispatcher oversees the operation and assures Wheelchair Assistants are directed to the flights in the most efficient manner. This position must work as part of the team to assure the proper information is communicated from the clients and passengers to assure timeliness of the agents in arriving for the flights. Continuous planning and timely communication are essential in assuring an effective operation. Receives and prepares tickets at the start of the day and process them for the wheelchair crew. Receives calls from the service crew (wheelchair and client airline crew) throughout the day to track wheelchair location and job status. Performs general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing. Relay work orders, messages, and information to or from work crews using telephones or two-way radios. Primarily responsible for all occurrences related to dispatching wheelchair and walker vehicles Responsible for filling in for Wheelchair Assistants as necessary Qualifications High school diploma/GED or equivalent work experience Must be at least 18 years old Available to work various shifts Ability to obtain an Airport Badge is required Operations experience is preferred Ability to multi-task is required Customer service experience preferred Experienced in dispatching and/or coordinating transportation routes for groups of people Skill in communicating using two-way radio and telephone equipment Computer skills, also Microsoft Office, internet, e-mail, etc. Excel experience preferred. Ability to meet attendance schedule with dependability and consistency. (flexible to work overtime as required) Dispatcher and computer experience preferred Ability to work with private information in a confidential and professional manner Ability to stand for long periods of time Appearance Guidelines Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards. For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management. Clean & well-maintained approved uniforms must be worn on shift Additional requirements as specified by management While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus. Pay Rates: $21.00 per hour ________________________________________ SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
    $21 hourly 11d ago
  • Passenger Service Dispatcher

    Icims Organic Zipapply

    Service advisor job in Portland, OR

    Job Description Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience-especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys-saving time, reducing hassle, and ensuring every step feels effortless and efficient. Responsibilities The Passenger Service Dispatcher oversees the operation and assures Wheelchair Assistants are directed to the flights in the most efficient manner. This position must work as part of the team to assure the proper information is communicated from the clients and passengers to assure timeliness of the agents in arriving for the flights. Continuous planning and timely communication are essential in assuring an effective operation. Receives and prepares tickets at the start of the day and process them for the wheelchair crew. Receives calls from the service crew (wheelchair and client airline crew) throughout the day to track wheelchair location and job status. Performs general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing. Relay work orders, messages, and information to or from work crews using telephones or two-way radios. Primarily responsible for all occurrences related to dispatching wheelchair and walker vehicles Responsible for filling in for Wheelchair Assistants as necessary Qualifications High school diploma/GED or equivalent work experience Must be at least 18 years old Available to work various shifts Ability to obtain an Airport Badge is required Operations experience is preferred Ability to multi-task is required Customer service experience preferred Experienced in dispatching and/or coordinating transportation routes for groups of people Skill in communicating using two-way radio and telephone equipment Computer skills, also Microsoft Office, internet, e-mail, etc. Excel experience preferred. Ability to meet attendance schedule with dependability and consistency. (flexible to work overtime as required) Dispatcher and computer experience preferred Ability to work with private information in a confidential and professional manner Ability to stand for long periods of time Appearance Guidelines Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards. For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management. Clean & well-maintained approved uniforms must be worn on shift Additional requirements as specified by management While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus. Salary Range: $20.48 per hour + tips (Not included in range*) Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. ________________________________________ SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
    $20.5 hourly 7d ago
  • Residential Sales and Service Consultant

    Ziply Fiber

    Service advisor job in Beaverton, OR

    Position Title: Residential Sales & Service Consultant Union: IBEW 89 Bilingual in English and Spanish is required. Rate of Pay: $17. 00 to $18. 17 hourly DOE Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals. We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences. We emphasize our values in all our interactions: Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention. Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers. Innovation and Improvement: We always look for ways to make the experiences of our customers - and each other - better. Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation. Job Summary The Residential Sales and Service Consultants are responsible for creating an outstanding experience at every interaction for both new and existing customers. The person uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Sell Ziply products and services. Retain current customers. Negotiate service order requests from customers for installation, change or removal of telephone, data, and related services. Interact with customers patiently, empathically, and efficiently by presenting services to the customer for save and sales opportunities and completing save/service order activity in an accurate and timely manner. Accurately compute and quote customer monthly charges, non-recurring charges, adjustments, and balances. Provide flexible options to the customer based on product and service needs. Perform full range of billing and collections duties, including, but not limited to discussing billing inquiries, collecting on delinquent accounts, negotiating payment arrangements, and disconnecting accounts due to nonpayment. Utilize billing system to assist customers in a wide range of billing transactions. Perform full range of repair resolution duties, including, but not limited to interfacing with customers and performing work associated with pending orders, problem resolution, repair requirements and repair resolution. Providing a best-in-class customer service experience. Troubleshoot customer issues through satisfactory resolution. Respond to social media messages from customers on various platforms. Work efficiently according to Call Center metric demands. Always maintain a professional demeanor. Perform multi-tasking between systems for customer support. Assist with training and peer coaching as assigned by supervisor. Performs other duties as required to support the business and evolving organization. Qualifications: High school diploma or general education degree (GED) required. Bilingual in English and Spanish is required. Prior experience in customer service, sales, social media, or collections preferred, but not required. Basic Proficiency with Microsoft Office Suite. Understanding of database programs preferred. Intermediate computer competency. Knowledge, Skills, and Abilities: Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. Ability to multi-task and collaborate effectively with other personnel to meet deadlines. Strong verbal and written communication, attention to detail, and organizational skills. Ability to work within critical deadlines. Ability to adjust to rapidly changing priorities and schedules. Ability to provide excellent customer service. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting. At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests. Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug free workplace.
    $17-18.2 hourly 1d ago
  • Service Writer

    Oregon Equipment Sales 3.9company rating

    Service advisor job in McMinnville, OR

    Service Administrator / Service Coordinator Are you organized, detail-oriented, and enjoy keeping things running smoothly behind the scenes? Do you like helping customers, supporting a busy service team, and taking pride in getting things right ? If so, we'd love to meet you! The Service Administrator plays a key role in our Service Department-supporting technicians, assisting customers, and working closely with the Service Manager to keep daily operations on track. This is a great opportunity for someone who enjoys variety, teamwork, and learning something new every day. The Daily: Welcoming customers with a friendly attitude-both in person and on the phone Scheduling technician jobs and keeping the service calendar organized Opening and managing work orders in CDK, including: Verifying customer and equipment information Checking warranty coverage and open recalls Reviewing technician time slips for accuracy Running reports to help track shop performance and service metrics Coordinating customer pickups and equipment deliveries Reviewing completed technician work orders: Reading technician notes Making sure all parts are ordered, received, and properly accounted for Closing work orders to the correct accounts (customer pay, internal, or non-revenue) Processing customer payments accurately and efficiently Assisting the Service Manager and providing backup phone coverage when needed Weekly: Checking for open warranty recalls Reviewing Work in Progress (WIP) to make sure nothing gets missed Following up with customers after deliveries and service work Taking photos of service projects for marketing and promotional use Monthly: Reviewing WIP with the Service Manager Running reports for customers with expiring warranties Sending out friendly reminder postcards to customers Requirements What We're Looking For: A positive, can-do attitude and willingness to learn Strong attention to detail and great organizational skills Good memory and ability to keep track of multiple tasks An accounting background or understanding of general ledger accounting Comfort using Excel, including: Formatting spreadsheets Basic formulas and VLOOKUPs Combining data from multiple worksheets Experience answering phones and scheduling appointments Experience with customer billing and payment processing Reliable, dependable, and self-motivated Friendly and professional with customers and coworkers Bilingual skills are a plus (but not required!) Why You'll Love This Role: You'll be a key part of a supportive service team No two days are the same-there's always something new to learn You'll work closely with technicians, management, and customers Your attention to detail truly makes a difference in daily operations What we have to offer: Medical, Dental, Vision insurance 401K+employer match 8 paid holidays PTO Employee discounts Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Work Location: In person
    $27k-36k yearly est. 8d ago
  • Service Advisor - Sublimity

    Power Auto Group 4.0company rating

    Service advisor job in Sublimity, OR

    Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Why choose us? *Flexible Schedules * Medical * Dental * Vision * 401k * Paid Time Off* **Power Auto Group** **Family-Owned Business** * SUBLIMITY * SALEM * ALBANY * CORVALLIS * NEWPORT * Join our team today! Power Auto Group is an Equal Opportunity Employer. Job Type: Full-time
    $27k-33k yearly est. Auto-Apply 60d+ ago
  • Access Services Specialist (Part-time Eveningend Supervisor)

    George Fox University-Staff and Administrator 4.1company rating

    Service advisor job in Newberg, OR

    Job Description George Fox University's Library Department is seeking a team player with excellent organizational skills to serve as our Access Services Specialist. About the Job: The Access Services Specialist plays a crucial role in implementing procedures and maintaining workflows in circulation and interlibrary loan, particularly during evening and weekend hours, while also overseeing and coordinating interlibrary loan services and providing access service to patrons. Job responsibilities include, but are not limited to: Providing outstanding customer service to all library patrons. Serving patrons by answering or referring questions, answering phones, and resolving or reporting issues. Performing all library circulation services and other special projects and duties as assigned. Training and supervising the scheduled evening and weekend student employees in the circulation area. Assisting with Interlibrary Loan and Summit resource sharing (Orbis Cascade Alliance) processes and procedures. Overseeing the opening and closing procedures for the building. Supporting the research librarians by working on projects (such as updating libguides) Maintaining inventory of library supplies. Communicating effectively and courteously with others, including employees, students, and the public, in a spirit of teamwork, respect and customer service. By actions, words, and lifestyle, be a Christian role model to students, whether through casual contact or in a formal supervisory role. Demonstrating awareness, respect, and appreciation for diversity of culture, background, race, sex, political views, expressions of faith, etc. and works well with a variety of people. Other duties as assigned. A Day in the Life of This Position: Supervising student employees during evening and Sunday hours, ensuring they are well trained in their responsibilities. Support the Access Services front desk by answering patrons questions, and reconciling their library accounts as needed. Support Interlibrary Loan by maintaining the lending queue. Work with supervisors to assure students are getting the best training. We're looking for candidates who have: One year of library or other relevant experience. Comfortable using Microsoft Office (Word, basic Excel) and its Google equivalents. Experience with library automation systems is a plus. Detail oriented with strong organizational skills. Ability to work at a computer for an extended period of time. Ability to relate effectively with the library's public and supervise student employees. Excellent verbal and written communication skills. Ability to work independently with a high level of dependability. Legal authorization to work in the United States. This position does not offer visa sponsorship; therefore, only applicants who do not require sponsorship for employment visas, now or at any point in the future, should apply. A commitment to the University's Theology of Racial and Ethnic Diversity. A desire to work with a diverse community of students and employees who represent various cultures, backgrounds, abilities, ethnicities, political views, and expressions of Christian faith. A personal commitment to Jesus Christ and express their Christian testimony in a church. In addition, employees agree to live in agreement with the Community Lifestyle Statement and affirm the theological commitments expressed in the Statement of Faith. Job information: Hours Per Week: 40 hours per week, 9 months per year Work Period: August 15th through May 15th Anticipated Weekly Schedule: Sunday through Thursday - 1:00 p.m. to 10:00 p.m. The schedule will adjust to weekday/daytime hours during Christmas break and Spring break. Primary Work Location: Newberg Campus Working Conditions: Physical requirements could include lifting more than 10 pounds and performing any activities such as balancing, bending/stooping, climbing stairs, crawling, crouching, climbing ladders, kneeling, repetitive motion or reaching above shoulder level. Supervisor: Access Services Supervisor George Fox University has been transforming student's lives for over 125 years. We are a Christ-centered community that prepares students spiritually, academically, and professionally to think with clarity, act with integrity, and serve with passion. Our vision is to be the Christian university of choice known for empowering students to achieve exceptional life outcomes. We put students first, with Christ at the center of our work, embracing change in order to improve. We are looking for enthusiastic candidates to join us in creating transformational experiences for our students. Being a part of our community means a commitment to faith and to a lifestyle that is consistent with the university's mission as described in the Statement of Faith and Community Lifestyle Statement on our website. As a Christ-centered community, George Fox University is an institution that values diversity as an essential dimension of God's design for human communities. In seeking to become a more inclusive community, we especially encourage applications from women and candidates from racial and ethnic backgrounds that are underrepresented in our community. What is most appealing about working at George Fox University? Faith-friendly: Our culture is unique for higher education. At George Fox you can pursue academic excellence while integrating scriptures, praying with staff members and students at work, and helping to make an impact on the world in a way that promotes Christian values. Unapologetically Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God's Word. Live out your calling: You are able to use your God-given talents and abilities while having a profound influence on students as they deepen their relationship with Jesus Christ. Equip students for kingdom work: You can be a part of helping students discover their callings, at which they will be able to glorify the kingdom of God just as they have seen you do. For your personal well-being we offer: A strong Christian vision and mission-led organization with opportunities for your growth and contributions. Wonderful Christian peers and a vibrant student population. A beautiful and peaceful campus environment with areas to walk and coffee shops and restaurants close by. Free Fitness Center membership. Free parking. Application Procedures - kindly apply only through this website When completing the online application, please upload the following as Word or .pdf documents in the section marked Letter of Interest and Curriculum Vitae or Resume : Letter of Interest Curriculum Vitae (CV) or Resume Other supporting materials may be requested at a later stage of the review process. Interested applicants are encouraged to apply immediately as review of applications will begin immediately and continue until the position is filled. We invite you to Be Known at Oregon's largest private and nationally recognized Christian University! **This position is subject to close at any time, regardless of the date on the posting. **Have questions or need assistance with our application process? Contact Georgefoxcareers@georgefox.edu Equal Employment Opportunity Policy The university is an equal-opportunity employer. Every employee has the right to work in surroundings free from all forms of unlawful discrimination. It is our policy to make decisions about applicants and employees without regard to sex, age, race, color, marital status, national origin, disability, veteran status, or any other status to the extent prohibited by applicable local, state, or federal law. This prohibition applies not only to the recruiting and hiring process but to all facets of the employment relationship, including promotion, pay, training, classification, performance reviews, discipline, and termination. George Fox is owned by the Northwest Yearly Meeting of Friends Church and its mission is distinctly Christian. Employees are required to agree with and abide by the university's faith statement and its statement of community responsibilities. Within the context of this agreement and commitment, employment opportunities are otherwise available to all persons on the basis of their experience and skills. In the recruiting process, the university may make special effort to solicit applicants from underrepresented groups. This is done as an affirmative step to increase the representation of these populations in the university's workforce to better match their availability in the labor market. Hiring decisions are based on the applicants' qualifications as they relate to the needs of the position.
    $30k-34k yearly est. 11d ago

Learn more about service advisor jobs

How much does a service advisor earn in Gresham, OR?

The average service advisor in Gresham, OR earns between $23,000 and $71,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.

Average service advisor salary in Gresham, OR

$41,000
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