Front Desk Associate jobs at Sherman Associates - 70 jobs

**Why us?** **Front Desk Agent** **$18-$22/hr** **(Part time)** Uniquely Colorado Crafted and located in the new Heart of Boulder, The Hiltons on Canyon (Embassy Suites & Hilton Garden Inn Boulder - Canyon Boulevard & 28 th Street) is your new urban retreat. Step foot into the space, and you will experience the attention to detail of these inspired properties. **The Perks:** Sage Hotel & Restaurant Discounts across the US Hilton Hotels Discount Free RTD Ecopass Sick Pay 401(k) Come join our Front Office team in Boulder! We are looking for those who have a passion for creating unique experiences. At Sage Hospitality we dare to be different; not only in the experience we provide our guests, but also in the experiences we provide our team members. We believe in being true to ourselves and employing our passions. We are not just looking for employees; we are looking for storytellers; we are looking for experiential guides! Our guides are laid-back but attentive, genuinely enthusiastic, and creative daydreamers who want to share their passion with others and the community! *** posting will be active through 10/10/2025 ** **Job Overview** Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. **Responsibilities** + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. + Maintains a friendly, cheerful and courteous demeanor at all times. **Qualifications** **Education/Formal Training** High School diploma or equivalent **Experience** None required **Knowledge/Skills** + Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to read written communiques and monochrome computer screen. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. + Mobility - must be able to reach all areas of hotel to assist clients. + Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. **Environment** Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% **Benefits** + Paid Sick Time ( **Part & Full Time** ) + Employee assistance program ( **Part & Full Time** ) + Great discounts on Hotels, Restaurants, and much more ( **Part & Full Time** ) + Medical, dental, & vision insurance ( **Full Time Only** ) + Health savings and flexible spending accounts ( **Full Time Only** ) + Basic Life and AD&D insurance ( **Full Time Only** ) + Paid time off for vacation, and holidays ( **Full Time Only** ) + Tuition Reimbursement ( **Full Time Only** ) **Salary** USD $18.00 - USD $22.00 /Hr. **ID:** _2026-30022_ **Position Type:** _Regular Part-Time_ **Property** **:** _Embassy Suites Boulder_ **Outlet:** _Hotel_ **Category:** _Front Desk & Guest Services_ **Min:** _USD $18.00/Hr._ **Max:** _USD $22.00/Hr._ **Tipped Position:** _No_ **_Address_** **:** _2601 Canyon Blvd_ **_City_** **:** _Boulder_ **_State_** **:** _Colorado_ EOE Protected Veterans/Disability

Why us? Front Desk Agent $18-$22/hr (Part time) Uniquely Colorado Crafted and located in the new Heart of Boulder, The Hiltons on Canyon (Embassy Suites & Hilton Garden Inn Boulder - Canyon Boulevard & 28 th Street) is your new urban retreat. Step foot into the space, and you will experience the attention to detail of these inspired properties. The Perks: Sage Hotel & Restaurant Discounts across the US Hilton Hotels Discount Free RTD Ecopass Sick Pay 401(k) Come join our Front Office team in Boulder! We are looking for those who have a passion for creating unique experiences. At Sage Hospitality we dare to be different; not only in the experience we provide our guests, but also in the experiences we provide our team members. We believe in being true to ourselves and employing our passions. We are not just looking for employees; we are looking for storytellers; we are looking for experiential guides! Our guides are laid-back but attentive, genuinely enthusiastic, and creative daydreamers who want to share their passion with others and the community! * posting will be active through 10/10/2025 Job Overview Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. + Maintains a friendly, cheerful and courteous demeanor at all times. Qualifications Education/Formal Training High School diploma or equivalent Experience None required Knowledge/Skills + Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to read written communiques and monochrome computer screen. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. + Mobility - must be able to reach all areas of hotel to assist clients. + Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits + Paid Sick Time ( Part & Full Time ) + Employee assistance program ( Part & Full Time ) + Great discounts on Hotels, Restaurants, and much more ( Part & Full Time ) + Medical, dental, & vision insurance ( Full Time Only ) + Health savings and flexible spending accounts ( Full Time Only ) + Basic Life and AD&D insurance ( Full Time Only ) + Paid time off for vacation, and holidays ( Full Time Only ) + Tuition Reimbursement ( Full Time Only ) Salary USD $18.00 - USD $22.00 /Hr. ID: _2026-30022_ Position Type: _Regular Part-Time_ Property : _Embassy Suites Boulder_ Outlet: _Hotel_ Category: _Front Desk & Guest Services_ Min: _USD $18.00/Hr._ Max: _USD $22.00/Hr._ Tipped Position: _No_ _Address_ : _2601 Canyon Blvd_ _City_ : _Boulder_ _State_ : _Colorado_ EOE Protected Veterans/Disability

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication. When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results. HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved. We are currently searching for a Front Desk Agent for the Baymont By Wyndham /Penny's Diner of Glenwood, MN. Why Work With Us? It's a fun company to work for! We recognize efforts and reward results Great benefits package, including industry leading 401K Promotional opportunities with a growing company 16.00/hr Responsibilities Greet guests and manage check-ins and check-outs Handle reservations, cancellations, and room assignments Assist guests with questions, directions, and local recommendations Address and resolve guest concerns professionally Maintain accurate guest records and room key inventory Support front desk operations as needed Requirements: Experience with an IHG branded hotel highly desired Be able to manage time effectively, complete required tasks on time Knowledge of and ability to operate computer equipment and the reservations system. Education & Experience: High School diploma or equivalent required Stable work history required Strong understand of Microsoft Office products (Excel, Word, Outlook) Need to be a team player - if you like to work on an island by yourself, this won't be a good fit for you! Must be able to convey information and ideas clearly Must maintain composure and objectivity under pressure Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

**Why us?** **Applications open until 01/18/2026 or until filled.** does require open job availability (must work nights/weekends/holidays).** Join the team at the **Marriott Denver Tech Center** , managed by Sage Hospitality Group, and help us deliver on Marriott's promise of "Wonderful Hospitality. Always." We're looking for passionate individuals to join us as hosts and be a vital part of our team. You'll be instrumental in providing thoughtful, heartfelt, and forward-thinking service to our guests and your fellow associates. At Sage Hospitality, we believe in a dynamic culture that's all about great customer service and enriching lives. With 605 guest rooms, over 49,000 square feet of meeting space, and our very own Beer Garden, our hotel is a hub of activity. Located in the heart of the Denver Tech Center, we're just a light rail ride away from downtown Denver and great spots like Greenwood Village, Comedy Works, and the Landmark Theater. We value authenticity and individuality, and we've built a community based on integrity, respect, innovation, and togetherness. If you're passionate about hospitality and want to be part of a team that celebrates what makes you unique, we'd love for you to apply. **Job Overview** Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. **Responsibilities** + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. + Maintains a friendly, cheerful and courteous demeanor at all times. **Qualifications** **Education/Formal Training** High School diploma or equivalent **Experience** None required **Knowledge/Skills** + Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to read written communiques and monochrome computer screen. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. + Mobility - must be able to reach all areas of hotel to assist clients. + Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. **Environment** Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% **Benefits** ▪ Medical, dental, & vision insurance ▪ Health savings and flexible spending accounts ▪ Basic Life and AD&D insurance ▪ Paid time off for vacation, sick time, and holidays ▪ Eligible to participate in the Company's 401(k) program with employer matching ▪ Employee Assistance Program ▪ Tuition Reimbursement ▪Marriott and Sage Hotels and Restaurant Discounts Worldwide ▪Free On-Site Parking ▪One free hot meal per shift ▪Free RTD EcoPass (Full-Time) ▪ Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. **Salary** USD $20.00 - USD $20.00 /Hr. **ID:** _2025-29894_ **Position Type:** _Regular Full-Time_ **Property** **:** _Marriott Tech Center_ **Outlet:** _Hotel_ **Category:** _Front Desk & Guest Services_ **Min:** _USD $20.00/Hr._ **Max:** _USD $20.00/Hr._ **Tipped Position:** _No_ **_Address_** **:** _4900 S Syracuse St_ **_City_** **:** _Denver_ **_State_** **:** _Colorado_ EOE Protected Veterans/Disability

**Why us?** Catbird is a welcoming independent boutique hotel that's full of art, heart, and good vibes. This is what happens when you blur the line between hotel and home and add a hefty dose of counterculture. From thoughtful spaces that seamlessly facilitate work/life balance to the lively rooftop with panoramic views, there's a lot to discover here. Paying homage to the history of the neighborhood around it, Catbird encompasses a 2,500 square foot, four-bedroom historic home, originally built in 1890, which has been preserved as part of the hotel. The historic Klee House is an ideal space for all your events and celebrations with up to 40 guests. The 2,380 square-foot home has plenty of mixed-use spaces for entertaining. Rook is your new favorite spot in RiNo, Denver - perched at the top of the Catbird Hotel.Our tagline is "Rounds not Rivals" and we're looking for people who want to join our down-to-earth crew of cocktail aficionados, slinging classic and playful drinks in a laidback environment. The bar encompasses both an expansive skyline rooftop, as well as an intimate indoor space-we are looking for people who are just as comfortable at a corn hole pit as they are in a cocktail lounge. **Position does require open job availability. (nights/weekends/holidays)** **_The application period will be open for approximately 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe_** _._ **Job Overview** Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns **Responsibilities** + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. + Maintains a friendly, cheerful and courteous demeanor at all times. + Provide friendly, attentive service to guests during breakfast and lunch service periods, as well as grab-and-go offerings. + All other duties as assigned, requested or deemed necessary by management. **Qualifications** **Education/Formal Training** High School diploma or equivalent **Experience** None required **Knowledge/Skills** + Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to read written communiques and monochrome computer screen. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. + Mobility - must be able to reach all areas of hotel to assist clients. + Occasional carrying and lifting of files and office items up to 25 lbs. **Environment** Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% **Benefits** + **Full Time Hourly Roles** + Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit + Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance + Eligible to participate in the Company's 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period + Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution + Eligible to enroll in Health, Dependent and Commuter flexible spending accounts + Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental coverage + Eligible to enroll for short-term and long-term disability insurance coverage + Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance + WINFertility guidance for those enrolled in Sage medical plan + Calm Health Application Subscription + Employee assistance program + Paid time off for vacation, sick time, and holidays + Tuition Reimbursement of up to $2,000 per calendar year + Great discounts on Hotels, Restaurants, and much more + Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. + Complimentary RTD Pass + _Supplemental Pay:Tips_ **Salary** USD $20.00 - USD $20.00 /Hr. **ID:** _2025-29942_ **Position Type:** _Regular Full-Time_ **Property** **:** _Catbird Hotel_ **Outlet:** _Hotel_ **Category:** _Front Desk & Guest Services_ **Min:** _USD $20.00/Hr._ **Max:** _USD $20.00/Hr._ **_Address_** **:** _3770 Walnut Street_ **_City_** **:** _Denver_ **_State_** **:** _Colorado_ EOE Protected Veterans/Disability

Why us? Ready to Take the Next Big Step in Your Career? We're looking for a Front Desk Agent/Night Auditor at Courtyard Denver Downtown! Work alongside our experienced team, drive forward-thinking initiatives, and shape exceptional guest experiences in a vibrant urban environment. This role will include 3 days Front Desk shifts (MID and PMs) and 2 nights Night Audit (overnights). Located on the iconic 16th Street Mall, Courtyard Denver Downtown blends historic charm with a modern boutique feel. Our beautifully restored building-once home to the legendary Joslin's department store-is proudly listed on the National Historic Register, offering guests and associates a true sense of place in the heart of the Mile High City. At Courtyard Denver Downtown, we're more than just a place to stay-we're a place to grow. Our team is passionate about creating an environment that's welcoming, down to earth, and focused on learning, development, and fun. Whether you're starting your hospitality journey or taking the next big step, you'll find support, opportunity, and a team that feels like home. Be part of something unconventional, approachable, and uniquely Denver. Join us-work where you belong! Job Overview Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities + This is a unique position the ideal canadate will work both the Night shift as well as Graveyard shift + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. + Maintains a friendly, cheerful and courteous demeanor at all times. + This position requires Evenings/Weekends/and Night Audit. + This position will be a total of three PM shifts and two Audit shifts. Qualifications Education/Formal Training High School diploma or equivalent Experience None required Knowledge/Skills + Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to read written communiques and monochrome computer screen. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. + Mobility - must be able to reach all areas of hotel to assist clients. + Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits Medical, dental, & vision insurance Eligible to participate in the Company's 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid FMLA leave for up to a period of 12 weeks Employee Assistance Program Free on-site parking Great discounts on Hotels, Restaurants, and much more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. Salary USD $19.50 - USD $19.50 /Hr. ID: _2026-30096_ Position Type: _Regular Full-Time_ Property : _Courtyard Denver_ Outlet: _Hotel_ Category: _Front Desk & Guest Services_ Min: _USD $19.50/Hr._ Max: _USD $19.50/Hr._ Tipped Position: _No_ _Address_ : _934 16th St_ _City_ : _Denver_ _State_ : _Colorado_ EOE Protected Veterans/Disability

**Why us?** Ready to Take the Next Big Step in Your Career? We're looking for a Front Desk Agent/Night Auditor at Courtyard Denver Downtown! Work alongside our experienced team, drive forward-thinking initiatives, and shape exceptional guest experiences in a vibrant urban environment. This role will include 3 days Front Desk shifts (MID and PMs) and 2 nights Night Audit (overnights). Located on the iconic 16th Street Mall, Courtyard Denver Downtown blends historic charm with a modern boutique feel. Our beautifully restored building-once home to the legendary Joslin's department store-is proudly listed on the National Historic Register, offering guests and associates a true sense of place in the heart of the Mile High City. At Courtyard Denver Downtown, we're more than just a place to stay-we're a place to grow. Our team is passionate about creating an environment that's welcoming, down to earth, and focused on learning, development, and fun. Whether you're starting your hospitality journey or taking the next big step, you'll find support, opportunity, and a team that feels like home. Be part of something unconventional, approachable, and uniquely Denver. Join us-work where you belong! **Job Overview** Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. **Responsibilities** + This is a unique position the ideal canadate will work both the Night shift as well as Graveyard shift + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. + Maintains a friendly, cheerful and courteous demeanor at all times. + This position requires Evenings/Weekends/and Night Audit. + This position will be a total of three PM shifts and two Audit shifts. **Qualifications** **Education/Formal Training** High School diploma or equivalent **Experience** None required **Knowledge/Skills** + Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to read written communiques and monochrome computer screen. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. + Mobility - must be able to reach all areas of hotel to assist clients. + Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. **Environment** Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% **Benefits** Medical, dental, & vision insurance Eligible to participate in the Company's 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid FMLA leave for up to a period of 12 weeks Employee Assistance Program Free on-site parking Great discounts on Hotels, Restaurants, and much more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. **Salary** USD $19.50 - USD $19.50 /Hr. **ID:** _2026-30096_ **Position Type:** _Regular Full-Time_ **Property** **:** _Courtyard Denver_ **Outlet:** _Hotel_ **Category:** _Front Desk & Guest Services_ **Min:** _USD $19.50/Hr._ **Max:** _USD $19.50/Hr._ **Tipped Position:** _No_ **_Address_** **:** _934 16th St_ **_City_** **:** _Denver_ **_State_** **:** _Colorado_ EOE Protected Veterans/Disability

Requirements . Customer Service Experience & computer skills are required · Minimum lifting of 20 pounds. · Pushing, bending, stooping, upward reaching, manual dexterity. · Hearing, writing, typing. · Minimum pulling of 20 pounds. · Other duties may be assigned. · Must have a comprehensive knowledge of all hotel departments and functions. · Must have good mathematical and computer skills. · High school education required. Relevant training and experience and additional education preferred. · CPR and first aid training preferred. · Additional language ability preferred. Benefits -401(k) matching -Medical, Dental, and Vision Insurance -Paid Time off after 90 days -Life insurance -Hotel discount program We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. EOE/M/F/V/D. Salary Description $15.50/hour

Night Auditor/Front Desk Agent Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication. When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results. HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved. We are currently searching for a Night Auditor/Front Desk Agent for the Baymont By Wyndham /Penny's Diner of Glenwood, MN. Why Work With Us? It's a fun company to work for! We recognize efforts and reward results Great benefits package, including industry leading 401K Promotional opportunities with a growing company 16.00/hr Requirements: Proven experience as a Night Auditor or in a similar hospitality role Strong customer service and communication skills Excellent math and problem-solving abilities Proficient in Microsoft Office and hotel reservation systems Detail-oriented with strong multitasking and time management skills Ability to stay calm and professional under pressure Available to work overnight shifts Education & Experience: High School diploma or equivalent required Stable work history required Night Audit Responsibilities Check in guests, answer phones and take reservations Respond to guest complaints, requests and emergencies Process invoices, post checks to vendors and distribute employee checks Reconcile accounts Balance the cash drawer and log receipts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Help prepare for forecasts and audits Front Desk Agent Responsibilities Handle guest check-ins, check-outs, room assignments, and special requests Take, modify, and cancel reservations according to hotel policies Follow proper credit and cash handling procedures Resolve guest concerns and assist with customer inquiries; provide information about hotel services and local attractions Maintain key inventory and request re-keying as needed Verify accuracy of guest registration and payment details Perform additional duties as assigned by the General Manager HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Requirements Exceptionally friendly, outgoing demeanor with a passion for delivering excellent customer service. Strong organizational and multitasking abilities in a fast-paced environment. Previous front desk, office management, or healthcare administration experience preferred. Excellent verbal and written communication skills. Proficiency in using scheduling and billing software is a plus.

Requirements . Customer Service Experience & computer skills are required · Minimum lifting of 20 pounds. · Pushing, bending, stooping, upward reaching, manual dexterity. · Hearing, writing, typing. · Minimum pulling of 20 pounds. · Other duties may be assigned. · Must have a comprehensive knowledge of all hotel departments and functions. · Must have good mathematical and computer skills. · High school education required. Relevant training and experience and additional education preferred. · CPR and first aid training preferred. · Additional language ability preferred. We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. EOE/M/F/V/D.

What's in it for you… * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * Previous hotel experience heavily preferred * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Courtyard by Marriott in East Peoria, is currently adding a Front Desk Guest Service Agent to our team! We are looking for individuals who are able to work Full-Time, mostly 2ndshift, including weekends. Who We Are: Frontier Hospitality Group has been locally owned since 1950. We operate seven hotels across five fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered. Essential Duties and Responsibilities: Provides high-quality customer service. Handles guest reservations. Answers and transfers phone calls. Handles guest check-ins and outs along with questions, complaints, etc. Other duties as required with the department. Qualifications and Requirements: Previous hotel or relevant customer service experience. Proficient in Microsoft Excel, Word, and Outlook. Ability to work a flexible schedule including weekends. EOE/AA/Disabled Veteran Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.

Job Description Courtyard by Marriott in Bettendorf, IA, is currently adding a Front Desk Guest Service Agent to our team! We are looking for individuals who are able to work Part Time with weekday and weekend evening availability. Who We Are: Frontier Hospitality Group has been locally owned since 1950. We operate seven hotels across five fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered. Essential Duties and Responsibilities: Provides high-quality customer service. Handles guest reservations. Answers and transfers phone calls. Handles guest check-ins and outs along with questions, complaints, etc. Other duties as required with the department. Qualifications and Requirements: Previous hotel or relevant customer service experience. Proficient in Microsoft Excel, Word, and Outlook. Ability to work a flexible schedule including weekends. EOE/AA/Disabled Veteran Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Holiday Inn in Colorado Springs, Colorado. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Salary $17-$19.50 based on experience Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program

Position Type: Full-Time Non-Exempt Compensation: $23.00 - $26.50/hour DOE Schedule: Flexible About the Role: As a Guest Services Representative at Breckenridge Grand Vacations (BGV), you are the very embodiment of our Sharing Smiles philosophy, serving as the first and most important point of contact for guests beginning their journey with us. You are more than a team member; you are the welcoming heart of our sales gallery and a pivotal force in creating the unforgettable experiences that define our brand. At BGV, Summit County's largest private employer, we cultivate a culture of joy, connection, and community impact for our Owners, Guests, 650+ employees, and beyond. In this guest-facing role, you'll be the cornerstone of our sales team's success, orchestrating seamless tour coordination, delivering exceptional service, and supporting the journey that turns guests into lifelong owners all from the breathtaking Rockies, where mountain living meets purpose-driven work. We're looking for a high-energy, adaptable professional who thrives on human connection, excels in a dynamic environment, and lives to Share Smiles within a workplace consistently celebrated as a Top National Employer (Denver Post, USA Today). At BGV, this role isn't just about managing a front desk; it's about being a genuine ambassador of joy and optimism. Your work ensures every interaction is an opportunity to connect, delight, and build lasting relationships. If you're ready to turn your passion for service into our mission of Sharing Smiles, join us in shaping the future of Grand Vacations where your positive energy powers not only business success, but a thriving community. Key Responsibilities: Welcome and engage all guests and owners with warmth and professionalism as the first impression of the sales gallery. Clearly communicate the benefits of touring with a sales agent and expertly coordinate daily tour schedules and manifests. Manage front desk operations, including opening/closing procedures, maintaining a clean and organized workspace, and stocking supplies. Provide comprehensive administrative and sales support, including data entry, generating reports, creating owner cards, and managing marketing materials. Prepare, distribute, and manage inventory of tour gifts. Resolve guest scheduling inquiries and concerns per our "End of the Line" service philosophy. Uphold all company core standards, hospitality protocols, and booking policies. Requirements High school diploma or equivalent. Prior customer service experience in hospitality, sales, or a related field. Exceptional verbal and written communication skills with a professional and friendly demeanor. Proficiency with Microsoft Office and the ability to quickly learn new software systems. Strong problem-solving skills and composure under pressure. Ability to work a flexible schedule, including weekends and holidays. Preferred Qualifications: Previous experience in a resort, hotel front desk, or sales support environment. Strong organizational and multitasking abilities. Career Advancement Pathway Guest Services Representatives may advance to Guest Services Representative II ($24.00-$27.63/hour) after 90 days by demonstrating proficiency in four core areas: Tour Coordination & TSW Systems, Cross-Property Operations, Premium & Inventory Management, and Leadership & Administration. Promotion is earned by successfully completing a Skills Validation Checklist, verified through supervisor signoffs and hands-on demonstrations. 1. Tour Coordination & TSW Systems Shadow Tour Coordinators for 3 months: Understand availability & booking policies. Assist TCs with policy questions. Perform TC tasks weekly with little to no error. Complete 14-day pre-assigns 8x over 2 months: Print pre-arrivals every Monday. Identify pre-assigns per manual requirements Ensure all add-ons are assigned. Completely fill in all tour details on the manifest. Train new hires on tours with no booker. 2. Cross-Property Operations Complete shadow shifts across all departments (3-month period): GC8 Front Desk (2+ hrs.): Understand reservations/check-ins. OPC (2+ hrs.): Understand tour creation & gifting. Concierge (2+ hrs.): Understand qualifications for owners/non-owners. MGS (1-2 hrs.): Understand booking stays & tours over phone. Owner Relations (1-2 hrs.): Listen to owner calls & recap issues. Contracts (1-2 hrs.): Sit with Contract Writer and CVR. Verification: Recap learnings for the team and ability to train others. 3. Premium & Inventory Management Perform monthly premium audits for 3 months. Count all premier jackets for inventory accuracy. Call out discrepancies and advise on purchases. Review Teams weekly for missing transactions. Ensure safe is adequately stocked. Verification: 100% monthly inventory accuracy. 4. Leadership & Administration Demonstrate advanced leadership skills: Make sound decisions based on tour flow and availability. Lead Sunday SGS Front Desk touch base meetings. Email weekend recap issues & follow-ups to leadership. Follow up Monday on outstanding guest/team issues. Assist and guide team members without taking over. Follow training plans for new hires. Verification: Supervisor observation and error-free performance. Compensation & Benefits: Health, vision, and dental insurance plans Company-paid life insurance coverage Voluntary Life and Accidental Death/Dismemberment Insurance HSA and FSA-Dependent Care Accounts Retirement plan Generous paid time off (PTO) and sick leave to support work-life balance Volunteer Time Off - Paid opportunities to give back to Summit County Bereavement leave Biannual bonuses Tuition Reimbursement Program Employee Wellness programs to support physical and mental health Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners' program About Our Company: Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home. Applications will be accepted until January 12, 2025. We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.

What's in it for you… * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally

THIS IS A FULL-TIME POSITION WITH BENEFITS!Health, Dental, Life, Long-Term Disability insurance, paid Sick and Vacation The Front Desk/Tenant Assistant-3 position actively participates in carrying out the mission of CCHC by providing direct support to tenants of supportive housing buildings serving formerly homeless single adults often with mental health issues and/or substance use disorders. The Front Desk/Tenant Assistant-3 position is responsible for operating the front desk/entry point for the housing program. The Front Desk/Tenant Assistant-3 provides services as a member of a team and supports the program goals based on "Housing First" and "Harm Reduction" philosophies. This person also provides safe tenant transportation using company-owned vehicle. This position is responsible for scheduling and maintaining front desk staff schedules which includes occasionally covering shifts for staff who are not able to work. Duties and Responsibilities: 1. Understand "Housing First" and "Harm Reduction" philosophies and apply as needed. 2. Schedule and maintain front desk staff schedules which includes finding coverage for call-ins and occasionally covering shifts for staff who are not able to work. 3. Function as the first point of contact with which tenants, guests, suppliers, i, and others interact when accessing the premises. 4. Responsible for controlling and granting admittance into the building, directing those who enter to correct areas, monitoring people's activities addressing unauthorized entry requests or inquiries. 5. Establish and enhance positive relationships with tenants, co-workers, and others. 6. Resolve issues of controversy that may arise and enforce house rules. This position maintains a safe secure environment and actively communicates with tenants to assist them with daily needs. 7. Engage in daily interactions with tenants and team members that support housing stability. 8. Receive direction from building lead staff and follow through with assigned tasks. 9. Engage tenants to assist them with daily needs, requests, issues, and provide appropriate direction, including welfare checks as directed by program. 10. Maintain accurate logs including entry/exit and documentation particular to each program site. 11. Actively log, verbally communicate and document tenant needs/activities as required. 12. Safely transport tenants using company vehicle(s). 13. Respond to building alarms, emergencies, and disturbances in an appropriate and timely manner. 14. Respond to and resolve issues of controversy that may arise between tenants and/or guests using Non-Violent Crisis Intervention Strategies. 15. Manage difficult tenant issues by de-escalating potentially volatile situations and seeking additional help, including police assistance, as needed. 16. Clean lobby and common areas of the building. 17. Attend and participate in staff meetings and training opportunities. 18. As directed by program, assist with tenant medication safe keeping plan. 19. Understand that position demands twenty-four hour coverage and supervisor reserves the right to adjust scheduled shifts as needed. Requirements Preferred Experience: This position requires a person who is self-motivated with the ability to work independently and as a member of a team to carry out job duties. This position requires a person who has interpersonal skills necessary to tactfully deal with tenants and the general public professionally. The person in this position will need to work effectively with people who are inebriated and/or have active mental health issues. This position requires a high school diploma/GED or equivalent. This person must pass and maintain Minnesota Background Study clearance and possess a driver's license acceptable to CCHC insurance provider. Must have dependable transportation to and from work. Essential Skills: • Ability to read, analyze, complete documentation and communicate through speaking, listening, and writing effectively with tenants and outside agencies • Demonstrate the ability of basic computer skill to log information and maintain information systems • Vision that allows him/her to monitor video cameras • Ability to maintain confidentiality • Skill in establishing and maintaining positive relationships with diverse tenants and staff • Available to respond to occasional property or tenant emergencies • Sensitivity and effectiveness when dealing with people from diverse backgrounds and with special needs • This person should have physical capabilities that allow him/her to complete routine cleaning tasks • Regular attendance and punctuality with the ability to abide by the agency mandatory staffing plan Physical Demands: Must be able to safely navigate stairs, bend, squat, kneel, reach overhead, push/pull 15 pounds, and occasionally lift up to 50 pounds. Center City Housing is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, creed, sexual orientation/identity/expression, marital status or familial status. Salary Description $16