Center Specialist jobs at SightMD

$15,000 Sign-On Bonus or Student Loan Assistance! As an employer, MJHS attracts individuals who see their work as a calling as well as a job. Professionals in every job category have cited that they appreciate being left to make their own decisions, are encouraged to voice their opinions, and are given the necessary breathing room to do their work with minimal supervision. Yet, at the same time, they feel that management and their co-workers are solidly behind them and readily accessible. Patients trust and rely on your judgment. And so do we! Someone with your depth of compassion, clinical insight and strong decision-making capabilities is the ideal person to map out and oversee the process of a patient's recovery from illness, injury or surgery at home. At MJHS, our dedicated staff provides a full range of advanced clinical home care services, including patient assessment, medication management and patient/family education. In this role, you will assume the ongoing, primary responsibility to coordinate, implement and continually evaluate the home care needs of your patients. You will also review patient insurance information, coordinate activities involved in each individual care plan and make sure that pertinent findings are shared with family and professional caregivers. Your excellent communication, documentation and time management capabilities will be essential to your success. And all along the way, you will experience the respect for your opinions and the high level of autonomy you need to do the job right. Excellent clinical assessment skills Strong ability to solve problems independently and interact with an integrated team Current NYS RN license and registration Bachelor's degree in nursing preferred Minimum of one year acute medical-surgical nursing experience CHHA experience preferred

$15,000 Sign-On Bonus or Student Loan Assistance! As an employer, MJHS attracts individuals who see their work as a calling as well as a job. Professionals in every job category have cited that they appreciate being left to make their own decisions, are encouraged to voice their opinions, and are given the necessary breathing room to do their work with minimal supervision. Yet, at the same time, they feel that management and their co-workers are solidly behind them and readily accessible. Patients trust and rely on your judgment. And so do we! Someone with your depth of compassion, clinical insight and strong decision-making capabilities is the ideal person to map out and oversee the process of a patient's recovery from illness, injury or surgery at home. At MJHS, our dedicated staff provides a full range of advanced clinical home care services, including patient assessment, medication management and patient/family education. In this role, you will assume the ongoing, primary responsibility to coordinate, implement and continually evaluate the home care needs of your patients. You will also review patient insurance information, coordinate activities involved in each individual care plan and make sure that pertinent findings are shared with family and professional caregivers. Your excellent communication, documentation and time management capabilities will be essential to your success. And all along the way, you will experience the respect for your opinions and the high level of autonomy you need to do the job right. Excellent clinical assessment skills Strong ability to solve problems independently and interact with an integrated team Current NYS RN license and registration Bachelor's degree in nursing preferred Minimum of one year acute medical-surgical nursing experience CHHA experience preferred

$15,000 Sign-On Bonus or Student Loan Assistance! As an employer, MJHS attracts individuals who see their work as a calling as well as a job. Professionals in every job category have cited that they appreciate being left to make their own decisions, are encouraged to voice their opinions, and are given the necessary breathing room to do their work with minimal supervision. Yet, at the same time, they feel that management and their co-workers are solidly behind them and readily accessible. Patients trust and rely on your judgment. And so do we! Someone with your depth of compassion, clinical insight and strong decision-making capabilities is the ideal person to map out and oversee the process of a patient's recovery from illness, injury or surgery at home. At MJHS, our dedicated staff provides a full range of advanced clinical home care services, including patient assessment, medication management and patient/family education. In this role, you will assume the ongoing, primary responsibility to coordinate, implement and continually evaluate the home care needs of your patients. You will also review patient insurance information, coordinate activities involved in each individual care plan and make sure that pertinent findings are shared with family and professional caregivers. Your excellent communication, documentation and time management capabilities will be essential to your success. And all along the way, you will experience the respect for your opinions and the high level of autonomy you need to do the job right. Excellent clinical assessment skills Strong ability to solve problems independently and interact with an integrated team Current NYS RN license and registration Bachelor's degree in nursing preferred Minimum of one year acute medical-surgical nursing experience CHHA experience preferred

Highlights Department: Dept of Psych Crisis Services Hours: 24.00 per week Shift: Shift 2 Crisis clinicians act as a central resource to the community regarding psychiatric services available in the community, triage referrals to practitioners, provide assessments of patients as needed, perform very time-limited crisis intervention services. Minimum Qualifications Licensed Independent Practitioner in mental health field and 2 years relevant experience. Experience in ambulatory and/or crisis-E.D. setting preferred. Excellent clinical judgment and autonomy in decision making is required. Comprehensive Benefits Offered Competitive and affordable benefits package Shift Differentials Continuing Education assistance Tuition reimbursement Student Loan relief through Fiducius Quick commute access from I-84, Route 9 and surrounding areas About Middlesex Health The Smarter Choice for your Career! Come join one of Connecticuts Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.

Highlights Department: Diagnostic Imaging Hours: Per Diem The Cardiac Sonographer performs high-quality diagnostic imaging for our patients and families with respect, compassion and sensitivity to their age-specific patient needs to all gender, cultures, religions and socioeconomic backgrounds. The expectation and primary focus of this position is to perform Echocardiograms with M Mode, 2-D Doppler, Color Flow, TEE, contrast & bubble studies in our IAC accredited Echo lab. The sonographer must be competent and knowledgeable of cardiac pathology and procedures to educate and provide instructions to staff, students and patients with expertise and precision. Minimum Qualifications: Registered (CCI), (RDCS) or registry eligible. Experience in 2-D, Doppler, color flow and transesophageal echo. Must demonstrate the ability to function in a professional and independent manner under broad supervision and function effectively and be resourceful in emergency situations Hold a current certification in Basic Life Support Benefits of Working at Middlesex Health When you choose Middlesex Health, you have chosen a health care system that strives for excellence in patient care as well as employee satisfaction. In fact, we firmly believe they go hand-in-hand. Middlesex Health offers competitive salaries and a wide array of additional benefits. About Middlesex Health The Smarter Choice for your Career! Come join one of Connecticuts Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.

Highlights Department: Diagnostic Imaging - Marlborough Medical Center Hours: Part-Time/24 hours (This is a benefits eligible position). Shift: Evenings, 2nd Shift Using independent judgment, the CT Technologist performs a wide-range of CT imaging procedures in addition to: Assists physicians and provides patient care essential to imaging procedures Exercises professional judgment in the performance of all CT procedures Applies the principles of teamwork in all aspects of providing patient services Assists new employees and students in training as needed Performs other duties as assigned Minimum Qualifications: Graduate of a JRCERT accredited Radiography program Registered Radiologic Technologist (ARRT) in good standing Valid/Eligible State of Connecticut Radiographer License Previous CT scan experience Preferred Skills: Advanced ARRT Certificate in Computed Tomography or eligibility to sit for boards. Experience with GE CT scanners, AW workstations and Medrad injectors preferred. Epic experience Google Drive and Google Spreadsheet knowledge CPR certification AS/BS degree Good work ethic, integrity and professional communication skills. Dependability and work schedule flexibility Comprehensive Benefits Offered: ~ Competitive and affordable health benefits (total rewards package) ~403(b) retirement plan with company matching ~ Paid holidays, time off and sick time ~ Wellness rewards program ~ Quick commute access from I-84, I-91, Route 9 and surrounding areas ~ Free parking with shuttle drop-off service ~ and much more! About Middlesex Health The Smarter Choice for your Career! Come join one of Connecticuts Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.

Call Center Representative: Onsite Reports to: Center Manager Shift Schedule: Days-Onsite Job Category: Clinical Job Status: Non-Exempt For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other. Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply! What we offer: Paid time off (PTO) & 8 company paid holidays. Tuition reimbursement 401k with employer matching Competitive health, vision, and dental benefits Employer paid long term disability benefits. Pet Wellness coverage, legal assistance, and identity protection. Requirements Requirements High school diploma or general education degree (GED) equivalent, required. Minimum of one (1) year of customer service experience required. High call volume experience required. Working knowledge of medical office referrals and authorization process and insurance verification, required. Working knowledge of medical terminology, CPT and ICD-10 coding, required. Working knowledge of registration requirements and HIPAA regulatory requirements, required. Must be proficient in Electronic Medical Records (EMR) system and Microsoft Office. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must have satisfactory background check inclusive of criminal, employment reference, education, and social security. NSPC is the largest interventional pain management practice group in the country. We offer competitive compensation, medical/dental/vision insurance options, life insurance plans, employer-matched 401(k), holidays and paid time off. National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

JOIN THE CHC FAMILY! Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts. Under the general supervision of the Office Manager, the Call Center Specialist manages incoming telephone communications to CHC call center. The responsibilities of the Call Center Specialist include booking appointments, entering patient registration information, directing incoming telephone calls, recording accurate messages, and cross covering other departments as needed at CHC locations. Essential Duties and Major Responsibilities: * Receives and directs incoming calls to appropriate CHC personnel. * Screens patient calls, takes accurate messages, and returns calls as appropriate (to patients, providers, and other organizations/agencies) * Schedules acute (same day) appointments, in collaboration with the Office Manager and nursing supervisor. * Schedules patient appointments according to established protocol * Collects and enters patient registration and demographic data into computer system. * Provides translation services for non-English speaking callers. * Directs incoming faxes. * Provides coverage to Front Desk Check-In/Check-Out as needed. Minimum Qualifications: * High School Diploma or GED required, associate degree in secretarial science or equivalent preferred. * Bilingual in English/Spanish or English/Portuguese is a plus * 1-year similar work experience or in a medical office environment preferred * Computer skills for accurate data entry * Must be able to type a minimum of 35 hrs. per minute. * Knowledge of basic medical terminology * Demonstrated interpersonal relationship skills. * Demonstrated Proficiency in reading, writing, and speaking in English. * Demonstrated ability to work in a fast paced, high telephone call volume office environment. Benefits: * 401k * Generous vacation and personal time for eligible employees * Sick time * Medical, dental, and vision insurance * 100% paid Life insurance/AD&D * 100% paid Long-Term disability. * Employee Assistance Program (EAP) * Discounts on travel and entertainment! * Discounts on cell phone service, computer purchases, and more! * College Tuition Rewards/CMEs * Company Events & Activities (Annual cookout and holiday party, health and wellness events," Lunch & Learn's", team building, and more!) * EyeMed Vision Care Program * Accident & Cancer Insurance * Educational development reimbursement * Discounts on - gym membership, travel & entertainment tickets, electronics, and more!

JOIN THE CHC FAMILY! Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts. Under the general supervision of the Office Manager, the Call Center Specialist manages incoming telephone communications to CHC call center. The responsibilities of the Call Center Specialist include booking appointments, entering patient registration information, directing incoming telephone calls, recording accurate messages, and cross covering other departments as needed at CHC locations. Essential Duties and Major Responsibilities: Receives and directs incoming calls to appropriate CHC personnel. Screens patient calls, takes accurate messages, and returns calls as appropriate (to patients, providers, and other organizations/agencies) Schedules acute (same day) appointments, in collaboration with the Office Manager and nursing supervisor. Schedules patient appointments according to established protocol Collects and enters patient registration and demographic data into computer system. Provides translation services for non-English speaking callers. Directs incoming faxes. Provides coverage to Front Desk Check-In/Check-Out as needed. Minimum Qualifications: High School Diploma or GED required, associate degree in secretarial science or equivalent preferred. Bilingual in English/Spanish or English/Portuguese is a plus 1-year similar work experience or in a medical office environment preferred Computer skills for accurate data entry Must be able to type a minimum of 35 hrs. per minute. Knowledge of basic medical terminology Demonstrated interpersonal relationship skills. Demonstrated Proficiency in reading, writing, and speaking in English. Demonstrated ability to work in a fast paced, high telephone call volume office environment. Benefits: 401k Generous vacation and personal time for eligible employees Sick time Medical, dental, and vision insurance 100% paid Life insurance/AD&D 100% paid Long-Term disability. Employee Assistance Program (EAP) Discounts on travel and entertainment! Discounts on cell phone service, computer purchases, and more! College Tuition Rewards/CMEs Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learn's”, team building, and more!) EyeMed Vision Care Program Accident & Cancer Insurance Educational development reimbursement Discounts on - gym membership, travel & entertainment tickets, electronics, and more!

Marketing Specialist (Call Center) Yankee Home - Chicopee, MA Job Type: Part-time Shifts: Day Shift, Night Shift, Mid Shift Yankee Home Improvement, one of the best-known companies in New England, is seeking enthusiastic and dynamic individuals to join our team as Marketing Representatives. In this role, you will be the voice of our company, making outbound calls or attending various home show events, engaging with attendees to potential and existing customers to introduce our top-rated home improvement products and services. Your primary goal will be to build rapport, provide exceptional customer service, and schedule appointments for our sales team. We offer comprehensive paid training, uncapped earning potential with biweekly bonuses, and a comprehensive benefits package. If you possess excellent communication skills, a positive attitude, and a passion for helping customers, we want to hear from you! Join us at Yankee Home Improvement and be part of a team that values integrity, responsibility, excellence, and listening. Control your own pay- your bonus is uncapped, based on the performance you bring to the table! Qualifications: Enthusiastic and positive attitude. Exceptional communication skills. Creativity and problem-solving ability. Basic technological aptitude. Reliable transportation. High school diploma or equivalent (required). Experience in customer service or call center (preferred). Then We Will Provide: Comprehensive, Paid Training Uncapped earning potential- bonuses paid biweekly Comprehensive benefits package Team-based incentives and Employee Appreciation events Opportunities for Advancement Flexible Work Schedules Requirements: Reliable Transportation Ability to commute to Office in Chicopee, MA High school or equivalent (Required) Call center: 1 year (Preferred) Customer service: 1 year (Preferred) What's in it for you: Pay: $16.00 - $19.00 per hour Bonus opportunities Performance bonus Flexible Hours Comprehensive paid training Uncapped earning potential with biweekly bonuses Employee discount Requirements Enthusiastic and positive attitude. Exceptional communication skills. Creativity and problem-solving ability. Basic technological aptitude. Reliable transportation. High school diploma or equivalent (required). Experience in customer service or call center (preferred). BenefitsEqual Opportunity Employer Yankee Home is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. Benefits are offered to Full-time employees after their first 90 days. 401(k) with matching Dental insurance Health insurance Vision insurance Paid time off 6 paid company holidays! Bonus day off on your birthday! Job ID: ZR_9_JOB

Client Access Specialist The Client Access Specialist serves as an initial point of contact for incoming clients and is responsible for managing all referrals coming into the program along with various other duties. Full Time / Exempt Pay Range begins at $22.00/hour QUALIFICATIONS High School diploma or equivalent required and 2 years of experience in related field. Previous experience with Behavioral Health preferred. Previous experience with an electronic health record preferred. Ability to communicate in Spanish and/or Portuguese preferred. Must have organizational, verbal, and written communication skills. Physical Requirements: Prolonged periods of time sitting at a desk, using the phone, and working on a computer. Must be able to lift up to 20 pounds at times. Valid Driver's license required. BENEFITS PTO 4 weeks total which is accrued on biweekly basis Medical & Dental Insurance - with large employer paid premium Life Insurance - 100% employer paid Voluntary Vision Insurance AFLAC Voluntary Benefits Tuition Reimbursement Loan Forgiveness 11 Paid Holidays Employee Assistance Programs (EAP) 403(b) Retirement Plan with Employer Match 2 Gym Membership Options AGENCY OVERVIEW The McCall Behavioral Health Network is a nonprofit organization whose mission is to inspire hope and promote wellness and healing through a continuum of behavioral health services - prevention, treatment, recovery support, and community engagement - for individuals of all ages and families across Western Connecticut. For more than 50 years, we have reached out to those who often feel isolated in their struggles and have never turned anyone away for their inability to pay. Led by President and CEO Maria Coutant Skinner, LCSW, our passionate team of highly trained professionals is committed to helping individuals and families overcome adversity, foster resilience, and achieve wellness. With locations in Canaan, Danbury, Torrington, Waterbury, and Winsted, McCall serves over 3,500 clients annually, supporting individuals wherever they are on their recovery journey. At McCall, our mission is at the heart of everything we do, ensuring that everyone in our community has equitable access to best-in-class care and the resources they need to heal and thrive. KEY RESPONSIBILITIES Serve as initial point person for all incoming clients and referrals. Report to referral sources as necessary. Provide initial screenings as promptly as possible. Scheduling MAT/ Mental Health appointments at initial contact if appropriate. Collecting payments toward deductibles or according to sliding fee scale. Provide and document applicants who do not meet admission criteria with referrals to appropriate levels of care and assist applicants to make appointments with providers if needed. Document all screenings, and interviews conducted in an accurate and timely fashion. Participate in regularly scheduled and special meetings with other staff to enhance the agency's effectiveness. Process/routes daily US and interoffice mail. Performs a variety of office, administrative and support duties, including scanning documents to client's electronic health records. Any additional responsibilities assigned by Supervisor. Full Job Description will be provided

Job Description Job Summary/Objective Client Success Specialist play a crucial role in the maintenance and enhancement of client relationships. They act as the primary point of contact for clients, addressing inquiries, providing product or service information, and resolving any emerging problems with accuracy and efficiency. Their role is multilayered, requiring a balance of communication skills, product knowledge, and problem-solving abilities to ensure clients receive outstanding service and support. They work with users over the phone, email or a chat system and will help them with issues. As a Client Success Specialist you will perform document triage, scan and upload documents, perform data verification and data entry functions, run reports, mitigate issues, and frequently review business rules. Client Success Specialist will communicate directly with clients, primarily through email and phone, and work closely with our internal teams around the globe. We focus on collaboration, ability to adapt to client needs, listen and provide awesome support external and internal. Key Responsibilities Adheres to clients' Business Rules, SOPs and PMDA requirements for assigned tasks Maintains working knowledge of products and/or services Answers incoming customer telephone calls in a courteous and professional manner Researches and resolves customer inquiries Effectively communicates customer issues and concerns to all applicable internal staff members Acting as the first point of contact for client inquiries, concerns, and requests, ensuring a prompt and reliable response Building and nurturing strong relationships with clients to understand their needs and ensure their satisfaction Resolving client issues and complaints with a solutions-oriented approach, aiming to maintain and improve client trust Collaborating with cross-functional teams to address client needs and coordinate service delivery Tracking and managing client accounts, keeping accurate records of client interactions, transactions, and feedback Examine documents submitted by field representatives and HCPs; verify data; prepare for scanning and upload Monitor and keep client's inbox organized and tidy; respond to queries with appropriate client email address and email signature Performing data entry functions that include but are not limited to hand entering or using an optical character recognition (OCR) program for business documents and forms requiring entry into the internal systems. They will be responsible for performing data entry, visual review of forms for errors and mitigation and maintaining accurate batch control records. Ensure data entry accuracy of sample request forms, packing slips, follow-up letters and signature audits Must maintain an acceptable keying speed and accuracy for data entry Must be cross trained on all clients and be willing to perform back-up responsibilities Must have the ability to toggle between applications simultaneously Strong ability to multitask; manage multiple projects effectively, handle distractions well, adaptable to new responsibilities Employs effective oral and written communication skills to ensure appropriate error mitigation communication Utilizes organizational skills to prioritize deliverables to accomplish work in established timeframes. Demonstrates strong teamwork skills to ensure that processes, procedures, and best practices are consistent with company culture Proactively identifying innovative ways to accomplish tasks and driving toward process efficiencies. Collaborate with Client Success Analyst Communicate with Operations Manager to avoid workflow issues Serve as the primary point of contact for patients navigating prescription fulfillment. Track and follow up on pending prescriptions to reduce drop-off rates. Maintain accurate records in CRM and patient management systems. Identify and escalate barriers to conversion (e.g., prior authorizations, cost concerns). Proactively reach out to patients with new prescriptions to initiate the conversion process. Monitor conversion metrics and identify opportunities for improvement. Support inbound inquiries related to prescription status and treatment onboarding. Qualifications /Skills High School diploma or equivalent is preferred. Two to three years of clerical experience in a business environment. Two to three years of customer-facing role experience, preferably handling customer service. Pharmaceutical industry experience preferred. Proficiency in using Microsoft Office, particularly Word, Excel and Outlook. Experience with web-based applications. Professional verbal and written communication skills including grammar, spelling, punctuation, etc. Friendly and empathetic demeanor. Strong interpersonal skills and professional presentation. Strong organizational and prioritization skills. Ability to adapt to changing situations. Strong follow-through on projects and duties. Aptitude to prioritize and plan work activities and use time efficiently. Ability to deal with frequent change, delays or unexpected events and capability to adapt to changes in the work environment and manage competing demands. Strong observation skills with the ability to pay close attention to details. Reliable attendance and punctuality a must. Salary Range: $35,000 - $45,000 annually, depending on experience and qualifications. Benefits Overview: Medical, dental, and vision insurance 401(k) retirement plan with employer match Paid time off (vacation, sick leave, holidays) Parental leave Medvantx is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, veteran or disability status, or other protected characteristics. Powered by JazzHR HxVSRIezTZ

is based in Hartford, Connecticut Who we are Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors . We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement. About the role We are seeking a highly motivated and client-focused professional to join our team as a Client Specialist. This role requires strong communication skills, the ability to work within structured workflows, and a commitment to delivering exceptional service. The ideal candidate will thrive in a fast-paced environment, demonstrate empathy when working with members and partners, and consistently meet service level agreements (SLAs) while helping to resolve complex issues efficiently. What you'll do Provide direct support to enterprise clients, external partners, and members, ensuring issues are resolved effectively and professionally. Maintain high levels of client satisfaction by adhering to established workflows, processes, and SLAs. Serve as a reliable point of contact for internal and external stakeholders, ensuring clear and consistent communication. Collaborate with cross-functional teams to identify and address root causes of issues. Communicate across all modes of contact, including phone, email, chat, and video, with professionalism and clarity. Support the tracking and resolution of client concerns using tools such as Microsoft Office and Salesforce. Exercise sound judgment when making timely decisions aligned with business goals and organizational culture. Manage time effectively to balance multiple priorities and meet deadlines. Participate in team meetings and contribute to process improvement initiatives. Work independently and take ownership of tasks with limited supervision. Other duties as assigned What you'll bring Demonstrated experience in client-facing roles, including enterprise-level client support and partner interaction. Strong professional business communication skills and acumen, with the ability to build trust through consistent, transparent interactions. Excellent communication skills across all modes of contact (phone, email, chat, and video). Empathetic approach to supporting members, providers, and clients. Proven problem-solving abilities, with a focus on identifying root causes and implementing effective solutions. Strong customer service mindset, with attention to quality and responsiveness. Ability to make well-informed decisions that align with business and cultural goals. Comfortable working both independently and as a collaborative team member. Professional demeanor when interacting with internal and external partners. Familiarity with Microsoft Office applications for documentation, tracking, and communication. Experience or familiarity with Salesforce or similar CRM/case management tools. Excellent organizational and time management skills, with the ability to adapt in a fast-paced environment. Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently. A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health's policies, values and ethics, and to protecting the sensitive data entrusted to us. -- #LI-AT1 #LI-Hybrid What's in it for you Compensation: Competitive base and incentive compensation Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. Retirement: 401(k) plan with up to 4% employer match and full vesting on day one. Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision. Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! What you should know Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite. Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check. Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer . Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position. Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party. Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request. Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending **********************. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General.

Job Details Allentown, PA Full TimeDescription Summary: Operates telephone system by answering incoming calls, scheduling appointments and directing all other callers to appropriate personnel to ensure Patient Care Excellence by performing the following duties. Essential Functions: • Schedules patient appointments, determining between urgent and non-urgent injuries. • Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel. • Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel. • Answers questions about organization and provides callers with address, directions, and other information. • Other duties may be assigned. Qualifications Qualifications: • High school diploma or general education degree (GED). One-year related experience and/or training; or equivalent combination of education and experience. • Ability to multitask and maintain professional telephone etiquette. • Computer Database software and Internet software. • Problem solving skills in standardized situations. • Ability to work accurately and efficiently. • Excellent verbal and written communication skills. • Knowledge of medical terminology helpful. • Prior customer service representative experience required. • Knowledge of 3rd party insurance and medical office experience helpful. • Prior experience in an orthopaedic setting helpful. OAA Orthopaedic Specialists has been the preferred choice of the Lehigh Valley for comprehensive orthopaedic care for over fifty years. Our mission is to be the region's premier medical provider focused exclusively on orthopaedic care. To achieve this mission, OAA Orthopaedic Specialists seeks to employ individuals that strive to put the needs of our patients first and foremost. With internationally renowned physicians, state-of-the-art technologies, and various locations, OAA is home to some of the area's best and brightest employees. Our employees strive to provide a quality patient-centered experience to our patients and their families. OAA offers a great benefits package to include Health/Dental/Vision, Company paid Life/LTD and AD&D insurance, paid vacation, holiday, and sick leave, and a 401(k) plan. As the COVID-19 pandemic continues to impact the world, it is our responsibility to help keep our employees, customers, patients, partners, communities, and the world healthy and safe. To preserve our ability to nourish the world in a safe and responsible way all CDC guidelines are in place and being followed.

Job Summary/Objective Client Success Specialist play a crucial role in the maintenance and enhancement of client relationships. They act as the primary point of contact for clients, addressing inquiries, providing product or service information, and resolving any emerging problems with accuracy and efficiency. Their role is multilayered, requiring a balance of communication skills, product knowledge, and problem-solving abilities to ensure clients receive outstanding service and support. They work with users over the phone, email or a chat system and will help them with issues. As a Client Success Specialist you will perform document triage, scan and upload documents, perform data verification and data entry functions, run reports, mitigate issues, and frequently review business rules. Client Success Specialist will communicate directly with clients, primarily through email and phone, and work closely with our internal teams around the globe. We focus on collaboration, ability to adapt to client needs, listen and provide awesome support external and internal. Key Responsibilities Adheres to clients' Business Rules, SOPs and PMDA requirements for assigned tasks Maintains working knowledge of products and/or services Answers incoming customer telephone calls in a courteous and professional manner Researches and resolves customer inquiries Effectively communicates customer issues and concerns to all applicable internal staff members Acting as the first point of contact for client inquiries, concerns, and requests, ensuring a prompt and reliable response Building and nurturing strong relationships with clients to understand their needs and ensure their satisfaction Resolving client issues and complaints with a solutions-oriented approach, aiming to maintain and improve client trust Collaborating with cross-functional teams to address client needs and coordinate service delivery Tracking and managing client accounts, keeping accurate records of client interactions, transactions, and feedback Examine documents submitted by field representatives and HCPs; verify data; prepare for scanning and upload Monitor and keep client's inbox organized and tidy; respond to queries with appropriate client email address and email signature Performing data entry functions that include but are not limited to hand entering or using an optical character recognition (OCR) program for business documents and forms requiring entry into the internal systems. They will be responsible for performing data entry, visual review of forms for errors and mitigation and maintaining accurate batch control records. Ensure data entry accuracy of sample request forms, packing slips, follow-up letters and signature audits Must maintain an acceptable keying speed and accuracy for data entry Must be cross trained on all clients and be willing to perform back-up responsibilities Must have the ability to toggle between applications simultaneously Strong ability to multitask; manage multiple projects effectively, handle distractions well, adaptable to new responsibilities Employs effective oral and written communication skills to ensure appropriate error mitigation communication Utilizes organizational skills to prioritize deliverables to accomplish work in established timeframes. Demonstrates strong teamwork skills to ensure that processes, procedures, and best practices are consistent with company culture Proactively identifying innovative ways to accomplish tasks and driving toward process efficiencies. Collaborate with Client Success Analyst Communicate with Operations Manager to avoid workflow issues Serve as the primary point of contact for patients navigating prescription fulfillment. Track and follow up on pending prescriptions to reduce drop-off rates. Maintain accurate records in CRM and patient management systems. Identify and escalate barriers to conversion (e.g., prior authorizations, cost concerns). Proactively reach out to patients with new prescriptions to initiate the conversion process. Monitor conversion metrics and identify opportunities for improvement. Support inbound inquiries related to prescription status and treatment onboarding. Qualifications /Skills High School diploma or equivalent is preferred. Two to three years of clerical experience in a business environment. Two to three years of customer-facing role experience, preferably handling customer service. Pharmaceutical industry experience preferred. Proficiency in using Microsoft Office, particularly Word, Excel and Outlook. Experience with web-based applications. Professional verbal and written communication skills including grammar, spelling, punctuation, etc. Friendly and empathetic demeanor. Strong interpersonal skills and professional presentation. Strong organizational and prioritization skills. Ability to adapt to changing situations. Strong follow-through on projects and duties. Aptitude to prioritize and plan work activities and use time efficiently. Ability to deal with frequent change, delays or unexpected events and capability to adapt to changes in the work environment and manage competing demands. Strong observation skills with the ability to pay close attention to details. Reliable attendance and punctuality a must. Salary Range: $35,000 - $45,000 annually, depending on experience and qualifications. Benefits Overview: Medical, dental, and vision insurance 401(k) retirement plan with employer match Paid time off (vacation, sick leave, holidays) Parental leave Medvantx is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, veteran or disability status, or other protected characteristics.

Your Tomorrow is Here! Temple Health is committed to setting new standards for preventing, diagnosing and treating major diseases in our community and across the nation. Achieving that goal means investing in our employees' success through staff and leadership development. Our recruitment strategy is to attract and retain a diverse, high performing workforce that fosters a healthy, safe and productive environment for our patients and colleagues alike. Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per scheduling protocol. Assures compliance and integrity. Education High School Diploma or Equivalent Required Bachelor's Degree in Marketing, Communications or Healthcare Preferred Experience 2 years experience in customer service Required General Experience in a physician practice or call center environment Preferred General Experience and prior knowledge in scheduling for physician office or radiology Preferred General Experience and knowledge working in an Electric Medical Record System (EMR) Preferred General Experience communicating in Spanish or other languages (Bilingual) Preferred Licenses Your Tomorrow is Here! Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University. To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here! Equal Opportunity Employer/Veterans/Disabled An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex requests through various channels while utilizing numerous databases simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per protocol. Maintains knowledge of emergency procedures and ensures proper notification. Assures database compliance and integrity. Provides answering service to various practices in the Healthcare Environment. Education High School Diploma or Equivalent Required Bachelor's Degree Preferred or Combination of relevant education and experience may be considered in lieu of degree Required Experience 2 years experience in customer service or a Call Center Required General Experience communicating in Spanish (Bilingual) Preferred General Experience in a physician practice or call center environment Preferred Licenses '391496

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per scheduling protocol. Assures compliance and integrity. Education High School Diploma or Equivalent Required Bachelor's Degree in Marketing, Communications or Healthcare Preferred Experience 2 years experience in customer service Required General Experience in a physician practice or call center environment Preferred General Experience and prior knowledge in scheduling for physician office or radiology Preferred General Experience and knowledge working in an Electric Medical Record System (EMR) Preferred General Experience communicating in Spanish or other languages (Bilingual) Preferred Licenses '391454

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per scheduling protocol. Assures compliance and integrity. Education High School Diploma or Equivalent Required Bachelor's Degree in Marketing, Communications or Healthcare Preferred Experience 2 years experience in customer service Required General Experience in a physician practice or call center environment Preferred General Experience and prior knowledge in scheduling for physician office or radiology Preferred General Experience and knowledge working in an Electric Medical Record System (EMR) Preferred General Experience communicating in Spanish or other languages (Bilingual) Preferred Licenses '388054