Skills for Rhode Island's Future Remote jobs - 10 jobs

What you can expect We are seeking a Product Adoption Expert to drive deep product adoption and maximize business value across Zoom's diverse product portfolio. This role serves as the expert liaison between Product, Marketing, and Customer Success teams, ensuring best-in-class onboarding, workflows, and use cases are scaled across our customer base while being deployable for high-impact customer engagements. About the Team This role partners closely with Customer Success Managers, Onboarding Managers, and Product teams to accelerate adoption across Zoom's innovative solutions, including Zoom Phone, Contact Center, AI Companion. ResponsibilitiesDeployable Customer-Facing Engagements + Product Subject Matter Expertise: Serve as the adoption expert for assigned Zoom products (e.g., Zoom Phone, Contact Center, AI Companion, Rooms) + Strategic Customer Support: Join customer calls and workshops to map use cases and accelerate product-specific adoption + Cross-Team Collaboration: Partner with Customer Success Managers and Onboarding Managers during critical phases including launch, workflow integration, and renewals + Customer Education: Deliver impactful customer-facing sessions including office hours, deep dives, and workflow clinics Scalable & Programmatic Impact + Asset Development: Collaborate with Product, Product Marketing, General Managers, and Enablement teams to create scalable adoption resources: + Micro-learnings and step-by-step guides + Comprehensive playbooks and success plans + Educational webinars and customer campaigns + Workflow and use case catalogs + Program Management: Execute one-to-many initiatives including ongoing office hours, community forums, and customer champion sessions + Launch Support: Ensure new product launches include adoption-ready materials for immediate CSM and customer use + Product Feedback: Provide strategic feedback to Product teams based on adoption patterns, customer use cases, and implementation blockers Success Metrics & KPIs + Product Adoption Growth: Increase percentage of customers actively using key features and workflows + Time-to-Adoption: Accelerate adoption timelines for new product rollouts + Scalable Asset Reach: Maximize customer engagement through webinars, micro-learnings, and educational content + CSM Enablement Impact: Measure internal adoption of assets and reduction in repetitive support requests + Revenue Impact: Contribute to renewals and expansion opportunities tied to product adoption Products Supported + AI and CAIC + Events and Webinars + Zoom Phone + Revenue Accelerator + Contact Center + Zoom Chat & Productivity Suite (Clips, Whiteboard, Scheduler, Docs, Notetaker, Mail & Calendar) + Zoom Workplace & Microsoft Better Together + Zoom Ecosystem: APIs, RTMs, Webhooks, Integrations Salary Range or On Target Earnings: Minimum: $76,800.00 Maximum: $186,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations. Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (********************************* for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1***********3361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application - take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step. #LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

Title: Account Manager - Commercial Lines Fully Remote: Eastern or Central Time Zones Supporting our Columbia, SC office Book Focus: Construction, Contractors, General Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Key Responsibilities: Technical Competence: Maintain technical competence and industry expertise. Team Leadership: Direct daily activities of the account management team. Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management: Manage policy expirations and renewals. Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 3+ years of account management experience, or 5+ years in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Employee stock plan participation Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $60,000.00 - $90,000.00 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What you can expect In this role, you will be at the center of aligning sales strategies with business objectives. You will drive revenue forecasting, reporting, and ensure data integrity across the Online organization. You can expect to collaborate with leaders across Sales, Marketing, Product, Finance, and Operations. Additionally, you will optimize processes and build scalable programs that directly impact growth and retention. The position offers the opportunity to influence high-level decision-making in a dynamic, global environment. About the Team The Online Business Operations (Ops) team supports our global Online organization, driving alignment between sales strategies, business objectives, and measurable outcomes. We partner closely with Sales, Marketing, Product, Finance, and Operations to deliver critical insights, streamline processes, and optimize business performance. Our team manages the tools, data, and reporting frameworks that power revenue forecasting, productivity analysis, and executive decision-making. We thrive in a collaborative environment where complex challenges are solved with creativity, data-driven analysis, and cross-functional partnerships. Responsibilities + Leading forecasting, budgeting, and P&L alignment in partnership with FP&A and Online leadership. + Building executive-ready QBRs, Board materials, and strategic narratives that inform decisions and highlight risks/opportunities. + Analyzing MRR, churn, CAC/LTV, funnel performance, pricing, and customer behavior to surface actionable insights. + Partnering with Product to tie roadmap initiatives to clear KPIs, ROI, and customer impact. + Improving online conversion, onboarding, retention, and upsell through data-driven lifecycle insights. + Owning and enhance Salesforce data governance, KPI dashboards, and reporting frameworks. + Driving cross-functional alignment on Go-To-Market programs, launches, and operational processes. What we're looking for + 10+ years in Business Operations, Revenue/Go-To-Market Ops, Strategy, Product Ops, or Analytics (SaaS/eCommerce experience ideal) + Have excellent communicator with proven ability to create clear, compelling executive narratives. + Have advanced SQL skills and experience with BI/CRM tools (Salesforce, Tableau/Databricks). + Have extensive cross-functional partner who thrives in dynamic, ambiguous, high-growth environments. + Be strategic thinker and data-driven operator with exceptional business acumen who communicates clearly, brings structure to ambiguity, and balances long-term strategy with day-to-day execution. Salary Range or On Target Earnings: Minimum: $97 600,00 Maximum: $225 700,00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 01/30/26 Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (********************************* for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1***********3361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

Partner Automation at Zoom is a critical function within the Channel Center of Excellence. This role is focused on driving operational excellence and scalable automation across our global partner ecosystem. This position supports the channel organization by designing and optimizing automated workflows, systems and integrations that improve efficiency, data accuracy and partner experience. You'll help turn "there has to be a better way" moments into elegant, automated solutions by collaborating with regional and global partners across the business. From simplifying complex workflows to powering our go-to-market strategy across diverse markets, you'll have a real hand in shaping how we scale partner operations. If you enjoy solving puzzles, building things that last, and working with curious, forward-thinking teams, you'll feel right at home. Key Responsibilities: + Design, implement and maintain automation solutions that support partner onboarding, lifecycle management, incentives and reporting + Act as a thought partner to partner programs, partner operations and sales leadership on automation strategy and system design to create scale and efficiency + Translate business requirements into technical solutions and automation workflows + Translate complex technical concepts into clear, actionable guidance for non-technical stakeholders + Own and improve partner-related systems, integrations and data quality + Continually optimize workflows based on performance data, partner feedback and evolving business needs + Build documentation, playbooks, and enablement materials to support adoption and self-service + Lead automation projects from discovery through launch, including testing, rollout and change management + Contribute to scaling standards and frameworks as the partner ecosystem grows Requirements: + The ideal candidate has a strong track record of tackling complex problems, applying best practices, and continually improving processes with a passion for operational excellence. + Bachelor's degree in information technology or a relevant field + 6+ years of experience in automation, systems, operations or a related role + Proven expertise in CPQ systems + Proven expertise designing and managing automation using tools such as CRM platforms, workflow engines, APIs or low/no-code automation tools + Ability to think strategically while also diving into technical details + Strong project management skills; able to independently scope, prioritize and execute high-impact initiatives. + A collaborative, curious mindset with a passion for building scalable solutions + Experience analyzing processes and data to drive operational improvements + Strong communication skills and comfort working across cross-functional stakeholders + Prior experience in a high-growth or global organization supporting channel programs Salary Range or On Target Earnings: Minimum: $97,600.00 Maximum: $225,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 01/29/26 Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (********************************* for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1***********3361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

Title: Account Manager - Commercial Lines Fully Remote | Supporting: Producer Operations Team, provides support to new producers during their first 3-6 months with account management and service, while also providing temporary assistance to other IOA account teams as needed. Book Focus: General, Contractor, Professional Liability, Real Estate (required) Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Key Responsibilities: Technical Competence: Maintain technical competence and industry expertise. Team Leadership: Direct daily activities of the account management team. Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management: Manage policy expirations and renewals. Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 3+ years of account management experience, or 5+ years in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $70K to $90K per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What you can expect Zoom is looking for an experienced strategy and business professional to join the Corporate Strategy team. In this high-visibility role, you will drive key elements of Zoom's go-forward strategy and plans. The role is focused on artificial intelligence (AI), specifically strategy and monetization for vertical-specific AI. This will include Zoom Revenue Accelerator ( ZRA ), developer and ISV-facing AI offerings, and AI for new roles and industries. This role requires strengths in product strategy, business model development, analytical problem-solving, cross-group collaboration, and executive communication. It is a tremendous opportunity to drive meaningful impact on the company's growth and delight customers. About the Team You will join a talented and diverse team driving Zoom's corporate strategy, corporate development, venture investments, and strategic business development. The team identifies and executes on the company's most critical business initiatives with an ownership mindset, quantitative rigor and a culture of collaboration. We operate at the intersection of technology, business strategy, and product innovation, focusing on high-impact opportunities that enhance our market position and growth trajectory. Responsibilities + Developing and overseeing an empirically grounded view of Zoom's vertical AI opportunity across industries and roles, grounded in market, customer, and competitive insights. + Identifying market and customer insights that can be translated into business opportunities using both organic and inorganic (M&A) approaches. + Creating growth strategy for Zoom Revenue Accelerator. Collaborating across functions including product, marketing, and sales to co-develop plans, drive cross-org alignment, and ensure buy-in, shared vision, and execution priority. + Developing product strategy and commercialization approach for Zoom's developer and ISV facing AI offerings. + Evaluating and prioritizing new AI powered verticals to serve key roles and industries such as Healthcare and Education. + Envisioning end to end business and product plays and growth strategies that can delight customers, grow ecosystem vibrancy and drive business results. What we're looking for + 8+ years of work experience within or across corporate strategy, strategy consulting, product management, investment banking and corporate development. + Possess a Bachelor's degree in computer science, engineering, math, business, statistics or economics. MBA is strongly preferred. + Have exceptional business judgment using strategic thinking, customer centricity and appreciation for execution / operational excellence. + Have exceptional numerical fluency, analytical problem-solving skills, and the ability to synthesize data from multiple sources to identify insights and drive high impact decisions. + Have prior experience using customer, market, and competitive data to create business strategy. Connect it with investment initiatives across product and go to market. + 2+ years of product management experience in AI-driven companies, particularly in B2B SaaS or applied machine learning a plus. + Have depth of experience in AI/ML domain with understanding of LLMs, AI-driven product strategy, and commercialization of applied AI. Domain knowledge in collaboration technologies and/or customer experience (CX) solutions is preferred . + Have excellent communication, leadership skills with the ability to influence at senior levels without authority to drive executive buy-in and alignment. Salary Range or On Target Earnings: Minimum: $126,500.00 Maximum: $276,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 01/30/26 Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (********************************* for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1***********3361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are maintained. The incumbent assists in the preparation of proposals, meeting materials and/or sales collateral during the account renewal process. Evaluates, recommends and implements processes to ensure that account objectives are met. Serves as the sales liaison between group administrators and the Organization's internal departments for problem resolution. HNAS (Health Now Administrative Services) offers flexible, cost-effective solutions for employee health benefits. HNAS is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. Our culture is built on your growth and development, collaborating across our organization, and making a big impact for those we serve **This is a remote based role.** **This role is looking for someone who has experience with health insurance and has worked with TPA, Stop loss, and self-funded clients.** **ESSENTIAL RESPONSIBILITIES** + Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained. + Assist in the preparation of benefit design analysis for specialized proposals and quotes. Runs financial reports or performs basic financial analysis on utilization data and market research and analysis. + Develop detailed specifications for implementation of new products for clients. + May conduct enrollment meetings during the account renewal process. + Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.) + Leverage internal resources to bring the best service and problem resolution to assigned accounts. + 4. Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery. + Develop documents and processes to ensure effective communication via work plans for all account implementation activities. + Function as the primary contact for the resolution of the day to day account service issues. + Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty. + Other duties as assigned or requested. **QUALIFICATIONS** **Minimum:** + High School Diploma or GED + 3 - 5 years of relevant, progressive experience in the area of specialization or Bachelor's Degree. Exempted experience requirements effective August 2016 **Substitutions** + None **Preferred:** + None **SKILLS** + Service orientation + Diligence + Problem Solving + Communication + Drive for Results + Evaluates Critically + Influence, Persistence & Resilience + Planning and Organizing **LICENSES or CERTIFICATIONS** **Minimum:** + None **Preferred:** + State specific Producer License's for Life, Accident & Health. **SCOPE OF RESPONSIBILITY** Does this role supervise/manage other employees? No WORK ENVIRONMENTIs Travel Required? Yes **Disclaimer:** The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. **Pay Range Minimum:** $17.31 **Pay Range Maximum:** $25.96 _Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at ***************************** California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J275199

Title: Account Manager Associate - Commercial Lines Hybrid Preferred: 1 day out of the Binghamton, Rochester, or Syracuse, NY office OR Fully Remote (candidates residing in EST or CST zones) Supporting: Binghamton and Syracuse, NY offices Book Focus: 90% Construction / Contractors. 10% General, Habitational, Manufacturing. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work with minimal direction from an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage smaller-sized accounts or those with less complexity. Key Responsibilities: Technical Competence: Maintain technical competence and industry expertise. Team Leadership: Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate. Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management: Manage policy expirations and renewals. Renewal Process: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. Task Processing: Process tasks accurately and within required timeframes. Contract Review: Assist in reviewing contracts to ensure proper coverages are included. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 1-3 years actively managing a commercial lines book, 3-5 years of customer service experience in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active property & casualty licensing; professional designation preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $55,000.00 to $70,000.00 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are maintained. The incumbent assists in the preparation of proposals, meeting materials and/or sales collateral during the account renewal process. Evaluates, recommends and implements processes to ensure that account objectives are met. Serves as the sales liaison between group administrators and the Organization's internal departments for problem resolution. HNAS (Health Now Administrative Services) offers flexible, cost-effective solutions for employee health benefits. HNAS is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. Our culture is built on your growth and development, collaborating across our organization, and making a big impact for those we serve **This is a remote based role. This role is looking for someone who has experience with health insurance and has worked with TPA, Stop loss, and self-funded clients.** **ESSENTIAL RESPONSIBILITIES** + Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained. + Assist in the preparation of benefit design analysis for specialized proposals and quotes. Runs financial reports or performs basic financial analysis on utilization data and market research and analysis. + Develop detailed specifications for implementation of new products for clients. + May conduct enrollment meetings during the account renewal process. + Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.) + Leverage internal resources to bring the best service and problem resolution to assigned accounts. + 4. Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery. + Develop documents and processes to ensure effective communication via work plans for all account implementation activities. + Function as the primary contact for the resolution of the day to day account service issues. + Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty. + Other duties as assigned or requested. **QUALIFICATIONS** **Minimum:** + High School Diploma or GED + 3 - 5 years of relevant, progressive experience in the area of specialization or Bachelor's Degree. Exempted experience requirements effective August 2016 **Substitutions** + None **Preferred:** + None **SKILLS** + Service orientation + Diligence + Problem Solving + Communication + Drive for Results + Evaluates Critically + Influence, Persistence & Resilience + Planning and Organizing **LICENSES or CERTIFICATIONS** **Minimum:** + None **Preferred:** + State specific Producer License's for Life, Accident & Health. **SCOPE OF RESPONSIBILITY** Does this role supervise/manage other employees? No WORK ENVIRONMENTIs Travel Required? Yes **Disclaimer:** The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. **Pay Range Minimum:** $17.31 **Pay Range Maximum:** $25.96 _Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at ***************************** California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J275206