What is Product Support?
Product support is a service that focuses on the very tools and knowledge customers need to get the most out of a product. Product support gives general help to maximize the customer's after-sales satisfaction in the case of any problem.
How is Product Support used?
Zippia reviewed thousands of resumes to understand how product support is used in different jobs. Explore the list of common job responsibilities related to product support below:
- Analyzed and validated Product Support operational data to identify trends, problems areas, and opportunities for improving customer experience.
- Deliver recommendations on improving business intelligence tools to enhance customer and product support protocols.
- Managed assigned escalated product support cases.
- Trained, supported, and was primary second- and third-level escalation path for product support agents, installers, and technicians.
- Respond to product support questions and escalations regarding McKesson's Patient Folder, Business Folder and OneContent products and solutions.
- Preformed complex analysis, development and testing of computer software in support of technical and product support for business service.
Are Product Support skills in demand?
Yes, product support skills are in demand today. Currently, 5,133 job openings list product support skills as a requirement. The job descriptions that most frequently include product support skills are product support analyst, product support engineer, and technical support trainer.
How hard is it to learn Product Support?
Based on the average complexity level of the jobs that use product support the most: product support analyst, product support engineer, and technical support trainer. The complexity level of these jobs is intermediate.
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What jobs can you get with Product Support skills?
You can get a job as a product support analyst, product support engineer, and technical support trainer with product support skills. After analyzing resumes and job postings, we identified these as the most common job titles for candidates with product support skills.
Product Support Analyst
Job description:
Product support analysts provide support to clients by addressing their issues through phone calls or emails. They assess the failures, systemic problems, hardware, and bugs. Their responsibilities include application and operating system configuration, recovery and maintenance, database backup, and SQL modifications. They test the products, communicate the mistakes or related issues to QA, and establish customer workarounds. Logical thinking, solving problems, and providing solutions are necessary for this job.
- Product Support
- Escalate
- Technical Support
- Troubleshoot
- Customer Satisfaction
- Customer Support
Product Support Engineer
Job description:
A product support engineer is responsible for resolving technical issues of end-users regarding the products and services offered by the company. Product support engineers conduct troubleshooting operations for system failures and write resolution reports for reference. They also support the product analysts in improving the product's features and processes to prevent the reoccurrence of defects and maintain optimal performance. A product support engineer designs automation procedures and runs multiple diagnostic tests to ensure high-quality outputs and avoid operational delays.
- Product Support
- Technical Support
- Troubleshoot
- Customer Service
- Customer Support
- Database
Technical Support Trainer
Job description:
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
- Customer Service
- Product Support
- Technical Support
- SQL
- Troubleshoot
- Customer Satisfaction
Senior Product Support Specialist
- Product Support
- Windows
- CRM
- SR
- Product Knowledge
- Troubleshoot
Product Technician
Job description:
Product technicians are skilled professionals who are responsible for evaluating manufactured goods to ensure quality and functionality before they are marketed to the general public. These technicians are required to perform equipment setup and adjustments while conducting minor preventative maintenance tasks to test for safety and productivity before they are put into production. By using their technical knowledge, they must identify problems such as mechanical issues and safety issues while providing potential solutions to the issues. Product technicians must also ensure that finished products conform to specifications and codes.
- Customer Service
- Troubleshoot
- Product Support
- Excellent Interpersonal
- Windows
- Technical Support
How much can you earn with Product Support skills?
You can earn up to $59,531 a year with product support skills if you become a product support analyst, the highest-paying job that requires product support skills. Product support engineers can earn the second-highest salary among jobs that use Python, $90,379 a year.
| Job title | Average salary | Hourly rate |
|---|---|---|
| Product Support Analyst | $59,531 | $29 |
| Product Support Engineer | $90,379 | $43 |
| Technical Support Trainer | $45,722 | $22 |
| Senior Product Support Specialist | $88,888 | $43 |
| Product Technician | $67,026 | $32 |
Companies using Product Support in 2025
The top companies that look for employees with product support skills are Oracle, Verint, and Johnson & Johnson. In the millions of job postings we reviewed, these companies mention product support skills most frequently.
| Rank | Company | % of all skills | Job openings |
|---|---|---|---|
| 1 | Oracle | 19% | 48,795 |
| 2 | Verint | 11% | 466 |
| 3 | Johnson & Johnson | 6% | 1,522 |
| 4 | Boeing | 6% | 2,964 |
| 5 | Caterpillar | 6% | 987 |
Departments using Product Support
| Department | Average salary |
|---|---|
| Engineering | $96,067 |
| IT | $90,864 |
1 courses for Product Support skills
1. Production Support - Site Reliability Engineer
This course is for both beginners and experts who want to brush up their knowledge about SRE. This tutorial will guide you to understand responsibilities of SRE and the criticality of this role. You will be able to answer how operations support team contribute in Agile framework under DevOps model and how the balance between releasing new features and making sure that they are reliable for its consumers. This is achievable due to understanding of how applications work, which are the important elements you need to look at while working in an application, deep understanding of how monitoring tools work and their usage in your application based on requirement. In this course the students will learn about few of the widely used tools in monitoring. This course will also touch base the incident and change management work which SRE needs to perform as part of their role. The contents of this course are: what is an information technology system, understanding an application, who are the users of these applications, how different teams are structured in an application, roles of SRE in DevOps model, levels of production support, important elements for SRE to consider in their day to day work to keep the ship sailing, one of the most important role - Issue debugging and at last we will summarize what we have learned in this course...